DocuCentre SC2020

S e r v i c e M a n u a l Ve r . 1 . 1
DocuCentre SC2020
Service Manual Ver.1.1
Issued : May. 2014

● This service manual covers the following
models
FUJI XEROX Co. Ltd.
・ DocuCentre SC2020
●Confidentiality
 This service manual is issued intending use by
maintenance service personnel authorized by
FUJI XEROX Co. Ltd. Copying, transferring or
leasing this manual without prior consent by
FUJI XEROX Co. Ltd. is prohibited.
 When this service manual becomes not in use,
uninstall it on the PC and destroy the print by
burning or shredding it.
 Handle with care to avoid loss or damage of
the manual.
● Revision and Modification Information
When design changes or revisions relating to
this service manual occur, the overseas
technical information or overseas service
bulletin may be issued as supplementary
information until such changes are
accommodated in the updated version of this
service manual.
Caution Important changes including
revisions of spare part numbers and
adjustment specifications must
immediately be reflected on the
respective pages of this manual.

Edited by: Fuji Xerox Co., Ltd. Solution Service & Operational Management CS Dept.
MMC Bldg.
3-6-1, Minato Mirai, Nishi-ku, Yokohama-shi, Kanagawa, JAPAN 220-0012

[XEROX] is registered trade mark.

 0 Introduction
0.1 Getting to know this Service Manual ........................................................................ 3
0.2 How to use the Service Manual................................................................................ 3
0.3 Description for Terminology And Symbols ............................................................... 4

Version 1.1 05/2014

0-1
DC SC2020 Introduction
DC SC2020 05/2014
Introduction
Version 1.1 0-2
0.1 Getting to know this Service Manual
This manual is used as the standard service manual for DocuCentre SC2020.
• Publication Comment Sheet
Enter any comments and/or corrections regarding this service manual into the Publication Comment
Sheet, and send it to the following department.
Japan: Solution Service & Operational Management CS Dept.
APO/GCO: OSG PSD CS&SD SSOMG via OpCo Technical Service Department
0.2 How to use the Service Manual
This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service
Call Procedure for efficient and effective servicing during maintenance calls.
For more information on the options, refer to the options manual.
2.1 Contents of Manual
This manual is divided into 10 chapters as described below.

• Chapter 1 Service Call Procedure

This chapter describes the general work and servicing procedures for the maintenance of this prod-
uct.
• Chapter 2 Troubleshooting
This chapter describes the troubleshooting procedures other than image quality troubleshooting for
this product.
• Chapter 3 Image Quality Troubleshooting
This chapter describes the image quality troubleshooting procedures for this product.
• Chapter 4 Disassembly/Assembly and Adjustment
This chapter describes the disassembly, assembly, adjustment and replacement procedures for
components of this product.
• Chapter 5 Parts List
This chapter contains the spare parts information for this product.
• Chapter 6 General
This chapter contains the following information.
6.1 Specifications
6.2 Tools/Service Consumables/Consumables
6.3 Service Data
6.4 Service Mode
6.5 Panel Diag
6.6 Fax Related Information
• Chapter 7 Wiring Data
This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data,
and the BSD for this machine.
• Chapter 8 Accessories (not yet issued)
• Chapter 9 Installation/Removal
This chapter contains the installation and removal procedures for this product and the options that
are specific to it.
• Chapter 10 Mechanism & Functions Overview (not yet issued)
2.2 Information on Updating
This manual will be sent to each Service Center as specified below. Revisions must be incorporated cor-
rectly to keep the manual up-to-date.

Updating Procedure:

Version 1.1 05/2014 0.1 Getting to know this Service Manual

0-3
DC SC2020 Introduction
DC SC2020 05/2014
Introduction
Version 1.1 0-4 0.3 Description for Terminology And Symbols
• When the manual is updated, the issue number ’Ver. 1’ will be changed to Ver. 1.1, Ver. 1.2, and so 0.3 Description for Terminology And Symbols
on.
The terms and symbols used throughout this manual are explained here.
• The terms and symbols used at the beginning of a text are defined as follows:
Danger
Indicates an imminently hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
Warning
Indicates a potentially hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
CAUTION
Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle
the machine correctly by disregarding the statement.
Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the
machine or equipment.

NOTE: Used when work procedures and rules are emphasized.

NOTE:Used when other explanations are given.

Purpose
Used to describe the purposes of Adjustment and Troubleshooting.

REP: Indicates the disassembly/assembly procedure for reference.

ADJ: Indicates the adjustment procedure for reference.

PL: Indicates the parts list for reference.

Terminology

Table 1 Terminology
Terminology Description
Assy Means Assembly.
TEC Value Abbreviation of Typical Electricity Consumption, which means the standard
power consumption. Read as 'tec'.

Safety Critical Components (SCC)

For the safety control of the Safety Critical Components and the components specified, follow the regula-
tions regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.

As to replacement of any component designated SCC, the complete component unit must be replaced. It
must never be disassembled or no individual internal parts of it must be replaced.

Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited
because it cannot be guaranteed in quality and safety.
Important Information Stored Component (ISC)

This component stores all the important customer information that is input after the installation. When
performing replacement, follow the procedures in 'Chapter 4 Disassembly/Assembly and Adjustment' to
replace/discard. Make absolutely sure that no customer information gets leaked outside.

Version 1.1 05/2014 0.3 Description for Terminology And Symbols

0-5
DC SC2020 Introduction
DC SC2020 05/2014
Introduction
Version 1.1 0-6 0.3 Description for Terminology And Symbols
Chapter 1 Service Call Procedure
 1 Service Call Procedure
1.1 Before Starting the Servicing.................................................................................... 3
1.2 Service Call Procedure............................................................................................. 5
1.3 Detailed Contents of the Service Call....................................................................... 6
1.4 TRIM Check List....................................................................................................... 6
1.5 Periodic Replacement Parts/Consumables List ....................................................... 7

Version 1.1 05/2014

1-1
DC SC2020 Service Call Procedure
DC SC2020 05/2014
Service Call Procedure
Version 1.1 1-2
1.1 Before Starting the Servicing • Wash your hands thoroughly after use.
10. Modifications to the Machine
1.1.1 Safety
Before altering the machine, submit the irregular use license application.
To prevent any accident that may occur during a maintenance service, any warning or any caution
11. Harmful Laser
regarding the servicing must be strictly observed. Do not perform any hazardous operation.
The customer or service personnel would not be exposed to any harmful laser during the usual
1. Power Supply copying or scanning of documents. However, if a customer finds that the lamp that is used for
exposing documents is too bright when performing platen copy or scan, it is possible to block the
To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and discon-
light from the platen glass by covering the portion of the platen document area that is usually not
nect the plug before starting the maintenance service. If the machine has to be switched ON, such
as when measuring the voltage, take extra care not to get an electrical shock. used for copying or scanning documents.
2. Drive Area 12. Other Safety Precautions
Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the For safety, you should also pay attention to precautions other than items 1 to 11 above. Follow the
instructions below to ensure greater safety during servicing.
machine operation.
• APO/GCO: ’Safe Working Practices for Engineers’ published by FX Solution/Service Operation
3. Heavy Parts
Headquarters, CS Division PS Division & APO RTS
Always work in a pair when removing or installing heavy parts as shown below.
• One Tray Module (STM):11kg
4. Safety Device
See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, inter-
lock switches, etc., and those for protecting customers from injury, such as panels and covers, func-
tion properly. Modifications that hinder the function of any safety devices are strictly prohibited.
5. Installing and Removing Parts
The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch
those parts, and wipe off any oil that may have adhered to your fingers or hands before servicing.
When removing parts, cables, and etc. do not pull them out by force but remove them slowly.
6. Battery
Do not replace the battery by yourself.
• The battery may produce heat, blow out, or catch fire if the terminal comes in contact with the
other metal and short-circuits. If the battery alone is to be collected, be sure to cover the termi-
nal with a adhesive insulating tape, etc.
• If the battery is attached on the PWB or other part, put it in the packing material (bag or box) of
the part to be replaced for collection.
7. Specified Tools
Follow the instruction when a tool is specified.
8. Cleaning the Toner and Developer
As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the
sweepings.
Clean away the remaining toner with a damp cloth or use an FX standard vacuum cleaner that is
toner-tolerant. Never use the customer’s vacuum cleaner.
Do the same when cleaning the Developer because it also contains some toner.
9. Organic Solvents
When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the
following:
• Ensure good ventilation in the room to prevent too much inhalation of solvent fumes.
• Do not use heated solvent.
• Keep it away from fire.

Version 1.1 05/2014 1.1 Before Starting the Servicing

1-3
DC SC2020 Service Call Procedure
DC SC2020 05/2014
Service Call Procedure
Version 1.1 1-4 1.1 Before Starting the Servicing
1.1.2 Things to Take Note When Handling Customer Information 1.1.3 Other Precautions
1. Handling of customer’s electronic information - samples of copy/print (paper data), log files (Activity Pay attention to the following when performing maintenance service to avoid wrong or redundant servic-
Report), and etc. ing:
Before you bring back any samples for the purpose of investigation/analysis, always obtain permis-
sion from the customer. Make sure to assure them that the data will not be used for any other pur- 1. Reference Materials
pose. When requesting for a retrieval application from the customer, either use the [FX Data Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or
Security Regulations: Annex 15 - Confidential Information/Personal Information Request Form (IS- FTO to make a systematic approach.
019)] or use a letterhead that has been specified by the customer after obtaining their agreement. 2. Disassembling
2. Handling of a PWB, etc. that contains customer information. Make sure to check the assembled condition before removing parts or disassembling the machine.
Data such as Fax Address Numbers and URLs that are registered in the customer’s machine are all 3. Installation/Adjustment
important customer information. These types of information are stored in the PWB, etc. within the
After the installation or adjustment is complete, check that no parts or tools are left inside or on the
machine. Take extra care when handling them.
assemblies before using the machine.
(1) In case of replacements, transfer the data to the new PWB and make sure that all data in the
4. Handling of replaced parts/consumables
old parts is thoroughly erased before disposing it. Make sure that no important customer infor-
mation gets leaked. (For details, refer to the preface in Chapters 4 and 5) Make sure that the replaced parts or consumables as well as their packaging materials are collected
back to the Service Center.
(2) If a component was replaced and it was not found to be the cause of the malfunction, return it
For the separation and processing methods for the collected items, refer to the Common Technical
to the machine it came from. (For components that were temporarily installed/removed for trou-
Information No. 2-027 for all machines.
bleshooting, etc. clear the data using the CE Mode, etc.)
• Drum Cleaner
3. Security related NVM values that were changed during maintenance.
If any security related NVM values, such as polling, were set for test purposes, make sure you WARNING
return them to their original values after the test. (E.g.: for the details on polling that is common to all Never discard the Drum Cleaner into a fire. Always keep it away from open flames to
machine types, refer to FTO 2-202) prevent it from catching and causing a fire. Always dispose of the Drum Cleaner after it
4. When connecting our company machine to the customer’s network during maintenance, make sure is completely used up. For recyclable parts, fill the necessary items in the [U-TAG] and
that you have gone through the person-in-charge to obtain permission from the customer’s systems perform collection.
administrator (or person-in-charge) before proceeding. 5. General Precautions
5. Other things to take note when handling customer data • Take care not to disturb the customer’s daily work.
When handling customer data, you should also pay attention to precautions other than the above • Place a drop cloth or paper on the floor of the service area to keep the site clean.
items 1 to 4. • Throw any trash generated during the maintenance service into a trash bag and bring them
[APO/GCO] back to the Service Center.
Follow the safety guidelines established within the OpCo and ensure that customer data do not get • Record clearly the service details and the consumables and parts replaced at visit in the
leaked out when servicing. Machine Service Log.
1.2 Service Call Procedure 1.2.4 Final Actions
1.2.1 Initial Actions 1. Check overall operation/features.
2. Check the machine exterior and consumables.
1. Ask the operator(s) about the machine condition.
3. Train the operator as required.
2. Record the billing meter readings.
4. Complete the Service Log and Service Report.
3. Inspect any error copies, then check the machine.
5. Keep the copy samples with the Service Log.
4. Check the Service Log.

1.2.2 When UM is requested, perform the following:

1. Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshoot-
ing].
2. Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].
3. If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].
4. Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the cop-
ies for problems.
5. Output the following [Error History Report] and check the [System Fail History] and [Paper Jam His-
tory] in order to understand the machine status.
(1) Set either A4 SEF or A4 LEF paper in the Tray.
(2) Enter the System Administrator Mode.
i. Push the <[Machine Status]> button and select [Report / List].
ii. Use the keypad to enter the Passcode [1111]*1 (4 ’1’ digits) and press the [OK] button.
NOTE: *1: Default Value

(3) Select [Error History] in System Administrator Mode and press [Print].

NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement
before performing the replacement.

6. Repair all the secondary problems.

7. Perform TRIM Service.

1.2.3 When SM is requested, perform the following:

1. Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the cop-
ies for problems.
2. Output the [Error History Report] and check the [System Fail History] and [Paper Jam History] in
order to understand the machine status.
• For how to output the [Error History Report], refer to [1.2.2 When UM is requested, perform the
following:].

NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement
before performing the replacement.
3. Perform TRIM Service.

Version 1.1 05/2014 1.2 Service Call Procedure

1-5
DC SC2020 Service Call Procedure
DC SC2020 05/2014
Service Call Procedure
Version 1.1 1-6 1.3 Detailed Contents of the Service Call

1.3 Detailed Contents of the Service Call 1.4 TRIM Check List
1.3.1 Initial Actions C: Perform checking. Clean, replace, or feed if necessary.
1. Ask the operator(s) about the machine condition. O: Always perform cleaning and checking.
• How often and where do paper jams have been occurring recently *: Always perform replacement service at the specified interval.
• How is the copy quality
Table 1
2. Record the copy meter readings.
3. Inspect any error copies, then check the machine. Every
No. Servicing Items time Service Details
4. Check the print samples from previous service calls and the Service Log.
1.1 Pre-servicing Check C • Activate the machine and check that abnormal noise is
(Check the machine oper- not heard.
1.3.2 Checking Reproducibility of Problem ation sound)
1. Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshoot- 1.2 Pre-servicing Check C • Make several sheets of copies using the Test Chart
ing]. (Copy and print the Test (499T 00247), then check the quality of the copies.
2. Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting]. Chart)
3. If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD]. 2 Clean the interior of the C • Clean any paper dust and toner residue in the paper
machine path and on the jam sensor.
(Clean the paper transport • Especially, clean the operation section of the operator
1.3.3 Checking Copy Quality system) carefully.
1. Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the cop-
ies. 3 Cleaning the IIT C • Clean the Platen Glass surface and the Platen Cushion
with the optical cleaning cloth.
• Clean the Reflector, back of the Platen Glass, mirrors
1.3.4 TRIM Servicing and lens with the optical cleaning cloth.
Perform TRIM servicing during a service call to maintain the machine performance. 4 Clean the DADF C • Clean the Feed Roll, Nudger Roll, and Retard Roll with
a cloth that has been wrung dry.
1. Follow the TRIM Check List to perform the required TRIM items.
• Clean the DADF Platen Glass with the optical cleaning
2. Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the cloth.
TRIM Chec List, the Periodic Replacement Parts/Consumables List, and the Maintenance Report, 5 Safety Check O • Make sure that the power plug is plugged in properly.
and clean them if necessary. If a replacement is done, make sure that you enter the CE Mode and
• Make sure that the power cords are not cracked and no
use Printer Diag > Parameter > Life to clear the applicable counter(s).
wires are exposed.
• Make sure that no extension cord with insufficient
length or power cord outside the specification, such as
an off-the-shelf power strip, is being used.
• Make sure that a single socket does not have multiple
power plugs plugged into it.
6.1 Post-servicing check C • Make several sheets of copies using the Test Chart
(Copy Quality Check) (499T 00247), then check if the quality satisfies the
specification.
6.2 Post-servicing check C • Check the paper feed and abnormal noise.
(Check the machine oper-
ation)
6.3 Post-servicing check C • Create the Service Log and Service Report.
(Check the meter)
1.5 Periodic Replacement Parts/Consumables List Table 1

When servicing, check the number of copies and number of fed sheets for the consumables and parts Replacement
that require periodical cleaning/replacement. Clean or replace them if necessary. For the history, enter No Parts/Consumables Name/PL No. Interval Description
CE Mode and go to Printer Diag > Parameter > Life Print to check the coressponding counters (6.4.12.2 8 Deve Unit 38KPV 38KPV is calculated with A4L 100%.
Life Print). (PL 5.1) Life Evaluation Condition: The stan-
dard life level (PV) is shown under
For the items that cannot be checked in CE Mode, clean or replace them according to the replacement the following conditions since it dif-
intervals (standard PV). fers according to the number of
Power On/Off, adjustments to main-
CAUTION tain print quality, specification envi-
Do not place the imaging materials, such as the Toner and the Drum, in the car for a long time. ronment, etc.
B-Zone environment, AMPV=4KPV,
NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00194 (194D) every 10K Feeds. Job size=2, AC=5%, YMCK: Each
color 5%
Table 1
[GCO] Do not stop when life span is
Replacement reached.
No Parts/Consumables Name/PL No. Interval Description [Other] Stop at Dead End (50KPV).
Switching possible in NVM setting.
1 Fusing Unit 100KPV or IOT 100KPV is calculated with A4L
(PL 7.1) resistance welding 100%. Default is Stop. Notify with warning
before development life is reached.
time of
18,000,000sec 9 DADF Feed Roll/Nudger Roll 200KPV Count up 1 with 1 Document Feed
(PL 56.5) Replace the Feed Roll, Nudger Roll,
2 Tray 1 Feed Roll / Retard Pad 50KFeed 1 Feed = 1 Count Up.
(PL 9.2) Replace both at the same time. DADF Retard Pad and Retard Pad at the same time.
(PL 56.13)
3 MSI Feed Roll/MSI Nudger Roll/MSI 50KFeed 1 Feed = 1 Count Up. NOTE: Clean the Platen Glass with a
Retard Pad Replace all 3 at the same time. Platen Wax Cleaner 499D 00914
(PL 13.3) (194D) every 10K Feeds.
4 Tray 2 Feed Roll/Nudger Roll/Retard 300KFeed 1 Feed = 1 Count Up. 10 Drum Cartridge BW 89.6KPV equiv- Configuration similar to CRU (The
Pad (PL 8.1) alent (700K Cycle) worker basically is an engineer but
(PL 10.3) FC 68.2KPV equiv- can request work to the user. Drivers
5 Tray 2 Retard Pad 50KFeed 1 Feed = 1 Count Up. alent (700K Cycle) available. Instructions included).
(PL 10.3) Drum Cartridge for APO is CRU.
6 IBT Belt Unit (Includes IBT Belt 120KPV 120KPV is calculated with A4L 11 Odor Filter 120KPV Individual support kit.
Cleaner) 100%. (PL 19.1)
(PL 6.1)
7 2nd BTR Roll 120KPV 120KPV is calculated with A4L
(PL 6.1) 100%.

Version 1.1 05/2014 1.5 Periodic Replacement Parts/Consumables List

1-7
DC SC2020 Service Call Procedure
DC SC2020 05/2014
Service Call Procedure
Version 1.1 1-8 1.5 Periodic Replacement Parts/Consumables List
Chapter 2 Troubleshooting
 2 Troubleshooting
2.1 Introduction CHAIN 10
2.1.1 How to Troubleshoot ............................................................................................. 7 010-397 (01h) Heat Roll STS Disconnection Fail........................................................... 21
2.1.2 Glossary ................................................................................................................ 7 010-397 (02h) Heat Roll STS Over Temperature Fail.................................................... 21
010-397 (03h) Heat Roll NC Sensor Disconnection Fail ................................................ 21
2.2 Product FIP 010-397 (04h) Heat Roll NC Sensor Over Temperature Fail ......................................... 21
2.2.1 Level 1 FIP 010-397 (05h) Heat Roll Paper Winding Fail.................................................................. 22
2.2.1.1 Level 1 FIP ......................................................................................................... 9 010-397 (06h) Warm Up Time Fail................................................................................. 22
010-397 (07h) Fusing Unit On Time Fail ........................................................................ 22
2.2.2 Level 2 FIP 010-397 (08h) Heat Roll NC Sensor Differential Amp Fail ............................................. 23
010-397 (09h) Fusing Unit Hot Not Ready Return Time Fail ......................................... 23
CHAIN 3 010-397 (0Ah) Heat Roll NC Sensor Broken Fail........................................................... 23
003-500 Pages per Side Error........................................................................................ 11 010-397 (0Bh) Heat Roll NC Sensor Broken Fail........................................................... 23
003-963 Auto Paper Error .............................................................................................. 11 010-397 (0Ch) Fusing Unit Cold Not Ready Return Time Fail ....................................... 24
003-973 Auto Rotation Error .......................................................................................... 11 010-420 Fusing Unit Near End Warning ........................................................................ 24
010-421 Fusing Unit Life Warning.................................................................................. 24
CHAIN 4
004-310 IOT Feeder I/F Failure...................................................................................... 13 CHAIN 16
016-359 MRAM Fail ....................................................................................................... 25
CHAIN 5
016-369 UI Panel - ESS Communication Fail ................................................................ 25
005-122 DADF Simplex/Side 1 Pre Regi. Sensor On Jam ............................................ 15
016-389 Download Insertion Error ................................................................................. 25
005-123 DADF Simplex/Side 1 Regi. Sensor On Jam ................................................... 15
016-404 Certificate DB Error .......................................................................................... 25
005-125 DADF Regi. Sensor Off Jam ............................................................................ 15
016-405 Certificate DB Error .......................................................................................... 25
005-130 DADF Invert Sensor On Jam ........................................................................... 15
016-500 Download Delete Error..................................................................................... 25
005-131 DADF Invert Sensor On Jam on Inverting........................................................ 15
016-501 Download Write Error....................................................................................... 25
005-132 DADF Invert Sensor On Jam ........................................................................... 16
016-502 Download Verify Error ...................................................................................... 25
005-134 DADF Invert Sensor Off Jam on Inverting........................................................ 16
016-503 SMTP Server Address Resolution Fail for Maillib ............................................ 25
005-135 DADF Side 2 Pre Regi. Sensor On Jam .......................................................... 16
016-504 POP Server Address Resolution Fail for Maillib............................................... 26
005-136 DADF Side 2 Regi. Sensor On Jam................................................................. 16
016-505 POP Authentication Fail for Maillib................................................................... 26
005-139 DADF Invert Sensor Off Jam ........................................................................... 17
016-506 Required user entry item is empty ................................................................... 26
005-145 DADF Regi. Sensor Off Jam on Inverting ........................................................ 17
016-507 SMTP Authentication Fail for Maillib ................................................................ 26
005-147 DADF Pre Regi. Sensor Off Jam on Inverting.................................................. 17
016-520 Ipsec Certificate Error ...................................................................................... 26
005-196 Size Mismatch Jam on No Mix-Size................................................................. 17
016-521 Ipsec Certificate Error ...................................................................................... 26
005-198 Too Short Size Jam.......................................................................................... 18
016-530 LDAP Address Book- Access Error.................................................................. 26
005-199 Too Long Size Jam .......................................................................................... 18
016-570 Job Ticket Out Of Memory ............................................................................... 26
005-210 DADF Download Fail........................................................................................ 18
016-571 Job ticket wrong ............................................................................................... 26
005-211 DADF-FW Version Error .................................................................................. 18
016-572 Job ticket media error....................................................................................... 27
005-275 DADF RAM Fail................................................................................................ 18
016-573 Job ticket parse error ....................................................................................... 27
005-280 DADF EEPROM Fail ........................................................................................ 18
016-602 System NVM Initialize ...................................................................................... 27
005-305 DADF Feeder Cover Interlock Open ................................................................ 18
016-603 ESS-NVM Parameter Recover......................................................................... 27
005-500 DADF Download Flash Write Error .................................................................. 19
016-604 ESS-NVM Parameter Copy.............................................................................. 27
005-907 DADF Pre Regi. Sensor ................................................................................... 19
016-605 ESS-NVM Parameter Copy.............................................................................. 27
005-908 DADF Regi. Sensor Static Jam........................................................................ 19
016-606 Clear Job History.............................................................................................. 27
005-913 DADF Invert Sensor Static Jam ....................................................................... 19
016-610 Panel Destination Mismatch............................................................................. 27
005-940 DADF No Original Fail...................................................................................... 19
016-612 Invalid MAC Address........................................................................................ 27
005-942 Not-Supported Doc Size DADF........................................................................ 19
016-718 Memory Over flow ............................................................................................ 27
005-948 SS-Size Mismatch Jam on No Mix-size ........................................................... 19
016-720 PDL Error ......................................................................................................... 28

Version 1.1 05/2014

2-1
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-2

016-734 Download Signature Error ................................................................................ 28 024-958 MSI Paper Size Mismatch................................................................................ 36
016-737 Download Format Error .................................................................................... 28 024-959 Tray 1 No Suitable Paper................................................................................. 36
016-741 Download Protect Error .................................................................................... 28 024-960 Tray 2 No Suitable Paper................................................................................. 37
016-742 Download ID Error............................................................................................ 28 024-963 MSI No Suitable Paper .................................................................................... 37
016-743 Download Range Error..................................................................................... 28 024-965 Auto Paper Error .............................................................................................. 37
016-744 Download Check Sum Error............................................................................. 28 024-966 Auto Paper Error (both sides) .......................................................................... 37
016-745 Download header Error .................................................................................... 28 024-970 Tray 1 Paper Size Switch Error........................................................................ 37
016-746 Prohibit Error .................................................................................................... 28 024-971 Tray 2 Paper Size Switch Error........................................................................ 37
016-757 Auditron - Invalid User...................................................................................... 28
016-758 Auditron - Disabled Function ............................................................................ 29 CHAIN 27
016-759 Auditron - Reached Limit.................................................................................. 29 027-446 IPv6 duplicate .................................................................................................. 39
016-764 SMTP Server Connection Error........................................................................ 29 027-452 IPv4 duplicate .................................................................................................. 39
016-765 SMTP Server HD Full....................................................................................... 29 CHAIN 31
016-766 SMTP Server File System Error ....................................................................... 29
031-521 SMB Login Error .............................................................................................. 41
016-767 Invalid Recipient Email Address....................................................................... 29 031-522 SMB user authentication fail or SMB Scanner login fail................................... 41
016-768 Invalid Sender Address (Login Error) ............................................................... 29
031-523 Problem with share name in SMB scan server ................................................ 41
016-786 Data Send/Receive Timeout Error ................................................................... 29
031-524 SMB Scan User Over limit ............................................................................... 41
016-790 F2N Module Starting-up ................................................................................... 29 031-525 SMB Error ........................................................................................................ 41
016-799 Job Environment Violation................................................................................ 30
031-526 SMB Scan Host Name Resolution Fail ............................................................ 41
016-985 Mail Size Error.................................................................................................. 30
031-527 SMB Scan DNS Server Not Set....................................................................... 42
016-986 File Size Error................................................................................................... 30 031-528 In SMB scan, server connection error.............................................................. 42
CHAIN 17 031-529 SMB Scan DNS Server Not Set....................................................................... 42
017-600 Address Info Sum Check Fail........................................................................... 31 031-530 Problem with storage location of scanned image in SMB scan server ............ 42
017-970 FAX Memory Full.............................................................................................. 31 031-531 Couldn't get file/folder name of SMB scan server ............................................ 42
017-971 FAX Controller Error......................................................................................... 31 031-532 Suffix of SMB scan file name/folder name is over limit .................................... 42
017-972 FAX Controller Error......................................................................................... 31 031-533 SMB Scan File Creation Fail ............................................................................ 43
017-973 FAX Controller Error......................................................................................... 31 031-534 SMB Scan Folder Creation Fail ....................................................................... 43
017-974 FAX Controller Error......................................................................................... 31 031-535 SMB Scan File Deletion Fail ............................................................................ 43
017-975 FAX Controller Error......................................................................................... 31 031-536 SMB Scan Folder Deletion Fail ........................................................................ 43
017-976 FAX Controller Error......................................................................................... 32 031-537 No free space in storage location on SMB scan data server ........................... 43
017-977 FAX Controller Error......................................................................................... 32 031-539 Invalid SMB server (Net BIOS) name is specified ........................................... 43
017-978 FAX Controller Error......................................................................................... 32 031-540 SMB protocol error(4-007)Invalid scan domain name is specified................... 44
017-979 FAX Controller Error......................................................................................... 32 031-541 SMB protocol error (4-008)Invalid scan user name is specified ...................... 44
017-980 Report File Open/Close Error........................................................................... 32 031-542 SMB(TCP/IP) is not active ............................................................................... 44
017-983 EEPROM R/W Error......................................................................................... 32 031-543 SMB protocol error(4-045)Scan login prohibited time ...................................... 44
017-986 FAX Controller Error......................................................................................... 32 031-544 SMB protocol error(4-046) Password expired.................................................. 44
017-987 FAX Controller Error......................................................................................... 33 031-545 SMB protocol error(4-047) Password change is required ................................ 44
017-988 Scan Time Out ................................................................................................. 33 031-546 SMB protocol error(4-048)User is invalid ......................................................... 45
017-989 FAX Controller Error......................................................................................... 33 031-547 SMB protocol error(4-049)Lock-out ................................................................. 45
031-548 SMB protocol error(4-050)User is expired ....................................................... 45
CHAIN 24 031-549 SMB protocol error(4-051)User is restricted. Null pass-word is prohibited ...... 45
024-340 IOT Firmware Error .......................................................................................... 35 031-550 SMB Scan Append Command Fail .................................................................. 45
024-348 MCU Fatal Error ............................................................................................... 35 031-551 SMB Scan Rename Command Fail ................................................................. 45
024-360 MCU Down Load Error ..................................................................................... 35 031-552 In SMB scan, Cancel is selected for processing in the case of file name duplication, and job is can-
024-362 IOT Start Image Marking Timeout .................................................................... 35 celled because of file name duplication .......................................................................... 46
024-371 IOT-ESS Communication Fail .......................................................................... 35 031-574 FTP Scan Host Name Resolution Fail ............................................................. 46
024-910 Tray 1 Paper Size Mismatch ............................................................................ 35 031-575 FTP Scan DNS Server Not Set........................................................................ 46
024-911 Tray 2 Paper Size Mismatch ............................................................................ 35 031-576 Server Connection Error in FTP Scan ............................................................. 46
024-946 Tray 1 Detached............................................................................................... 36 031-578 FTP Scan Login Name or Password Error....................................................... 46
024-947 Tray 2 Detached............................................................................................... 36 031-579 Problem with Location FTP-scanned Image is Saved in ................................. 46
031-580 Fail to get file name/folder name of FTP scan server ...................................... 46 033-766 Target File Opening ......................................................................................... 53
031-581 Suffix of FTP scan file name/folder name is over limit ..................................... 46 033-767 MMR MN86064 Decode Error.......................................................................... 54
031-582 FTP Scan File Creation Fail ............................................................................. 47 033-768 AT Move Counter Over .................................................................................... 54
031-584 FTP Scan Folder Creation Fail......................................................................... 47 033-769 JBIG NEWLEN Marker Error............................................................................ 54
031-585 FTP Scan File Deletion Fail ............................................................................. 47 033-770 YD Error ........................................................................................................... 54
031-587 FTP Scan Folder Deletion Fail ......................................................................... 47 033-771 Abort Marker Error ........................................................................................... 54
031-588 FTP Scan Server Data Write Fail..................................................................... 47 033-772 Undefined Marker Error.................................................................................... 54
031-590 FTP Error ......................................................................................................... 47 033-773 BIH Error .......................................................................................................... 54
031-594 FTP Scan TYPE Command Fail (Network Error)............................................. 47 033-774 FAX TX Encode Output Buffer Over ................................................................ 55
031-595 FTP Scan PORT Command Fail (Network Error) ............................................ 47 033-775 FAX RX Encode Output Buffer Over................................................................ 55
031-598 FTP Scan Append Command Fail ................................................................... 47 033-776 SCAN Encode Output Buffer Over................................................................... 55
031-599 FTP Scan Rename Command Fail .................................................................. 48 033-777 FAX RX Decode Input Buffer Over .................................................................. 55
033-779 Log File Create Fail.......................................................................................... 55
CHAIN 33 033-782 NSS/DCS Function disagreement.................................................................... 55
033-500 FAX RX JPEG Data Limit Over........................................................................ 49 033-784 Fax Codec Error............................................................................................... 55
033-501 Fax Codec Error............................................................................................... 49 033-786 Fax Codec Error............................................................................................... 56
033-502 File Open Error................................................................................................. 49 033-787 Fax Memory Error ............................................................................................ 56
033-503 Memory Full ..................................................................................................... 49 033-788 Fax Memory Full .............................................................................................. 56
033-510 Fax Codec Error............................................................................................... 49 033-789 Fax Job Canceled ............................................................................................ 56
033-511 Fax Codec Error............................................................................................... 49 033-790 Fax Job Canceled ............................................................................................ 56
033-512 Fax Communication Error ................................................................................ 49 033-791 Fax Job Canceled ............................................................................................ 56
033-513 Fax Communication Error ................................................................................ 49 033-795 FAX Send Count Limit...................................................................................... 56
033-514 JPEG DNL/SOF0 Error .................................................................................... 50 033-799 Fax Codec Error............................................................................................... 56
033-515 JBIG NF Error .................................................................................................. 50
033-516 JPEG EOI Error................................................................................................ 50 CHAIN 34
033-517 DFAX Password Error...................................................................................... 50 034-508 Command Refuse Signal Send........................................................................ 59
033-518 DFAX Fax Country is not set correctly ............................................................. 50 034-515 DIS DCS Illegal Command Receive................................................................. 59
033-519 DFAX Fax Function is not available ................................................................. 50 034-791 Check Line Connection .................................................................................... 59
033-520 JBF_ERROR_CALLBACK ............................................................................... 50 034-799 No Dial Data..................................................................................................... 59
033-521 JBF_ERROR_MARKER_ABORT .................................................................... 50
033-522 JBF_ERROR_MARKER_UNKNOWN ............................................................. 51 CHAIN 35
033-523 JBF_ERROR_MARKER_NOT_FOUND .......................................................... 51 035-701 Send T1 Time Out............................................................................................ 61
033-524 JBF_ERROR_MARKER_BAD_ATMOVE........................................................ 51 035-702 Receive DCN ................................................................................................... 61
033-525 JBF_ERROR_MARKER_BAD_NEWLEN........................................................ 51 035-704 Not Send Ability................................................................................................ 61
033-526 JBF_ERROR_BIH............................................................................................ 51 035-705 DCS/NSS Resend Over ................................................................................... 61
033-573 E-mail Sending Error........................................................................................ 51 035-706 Fall Back Error ................................................................................................. 61
033-751 Over Run.......................................................................................................... 51 035-708 Post Message Resend Over ............................................................................ 61
033-752 During Call Busy Tone ..................................................................................... 51 035-709 G3 Send RTN/PIN Receive.............................................................................. 62
033-753 CJ Not Detection .............................................................................................. 52 035-710 Receive PIN ..................................................................................................... 62
033-754 V8 Error............................................................................................................ 52 035-716 T2 Time Out ..................................................................................................... 62
033-755 Phase2 Error .................................................................................................... 52 035-717 G3 Receive RTN Send..................................................................................... 62
033-756 Phase3 Error .................................................................................................... 52 035-718 Receive T1 Time Out ....................................................................................... 62
033-757 Primary Channel Synchronization Error........................................................... 52 035-720 Not Receive Ability ........................................................................................... 62
033-758 Control Channel Synchronization Error............................................................ 52 035-728 G3 EOL Not Receive........................................................................................ 63
033-759 Control Channel Retrain Error.......................................................................... 52 035-729 Career Cut........................................................................................................ 63
033-760 Control Channel OFF Time Out ....................................................................... 53 035-730 RS Request CS NOT ON................................................................................. 63
033-761 Primary Channel OFF Time Out ...................................................................... 53 035-737 CTC/EOR Resend Over................................................................................... 63
033-762 DM Prevention Function Receive Refuse ........................................................ 53 035-739 T5 Time Out ..................................................................................................... 63
033-763 Manual Transmission Read Manuscript Not Do............................................... 53 035-740 ECM Send EOR-Q Send.................................................................................. 63
033-764 Draw Data Create Not Do ................................................................................ 53 035-742 ECM Receive EOR-Q Receive ........................................................................ 64
033-765 File Pointer Error .............................................................................................. 53 035-746 Before Dial Tone .............................................................................................. 64

Version 1.1 05/2014

2-3
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-4

035-779 FAX FWD document change error ................................................................... 64 062-956 Not-Supported Doc Size Platen ....................................................................... 79
035-781 Target Fax Busy ............................................................................................... 64
035-792 JM Not Detection.............................................................................................. 64 CHAIN 71
035-793 Digital Line Detection ....................................................................................... 64 071-105 Regi. Sensor On Jam (Tray 1) ......................................................................... 81
071-211 Tray 1 Sensor Fail............................................................................................ 81
CHAIN 41
041-340 IOT NVRAM Error ............................................................................................ 65 CHAIN 72
041-347 IOT I/F Failure .................................................................................................. 65 072-100 Tray2 Miss Feed Jam ...................................................................................... 83
041-388 Marking Logic Fail ............................................................................................ 65 072-105 Regi. Sensor On Jam (Tray 2) ......................................................................... 83
072-211 IOT Option Feeder 2 Failure ............................................................................ 83
CHAIN 42 072-461 Tray 2 Lift Up NG ............................................................................................. 83
042-313 IOT Fan Motor Failure ...................................................................................... 67
042-325 (01h) Main Motor Fail ....................................................................................... 67 CHAIN 75
042-325 (02h) YMC Link Sensor Fail ............................................................................. 67 075-101 Regi. Sensor On Jam (MSI) ............................................................................. 85
042-326 Sub Motor Fail .................................................................................................. 67 CHAIN 77
042-327 Fusing Motor Fail.............................................................................................. 68
077-104 Regi. Sensor Off Jam....................................................................................... 87
042-330 Fusing Exhaust Fan Fail................................................................................... 68
077-106 Fusing Unit Exit Sensor On Jam...................................................................... 87
042-700 IOT Cooling Down ............................................................................................ 68 077-108 Fusing Unit Exit Sensor Off Jam (Short) .......................................................... 87
CHAIN 50 077-109 Fusing Unit Exit Sensor Off Jam (Long) .......................................................... 87
050-101 IOT Remain Zone LH-1 JAM............................................................................ 71 077-123 Regi. Sensor On Jam (Duplex Direct).............................................................. 88
050-102 IOT Remain Zone LH-1 + DUP-1 JAM............................................................. 71 077-217 Duplex Miss Configuration ............................................................................... 88
050-103 IOT Remain Zone LH-1 + DUP-2 JAM............................................................. 71 077-300 Front Cover Open ............................................................................................ 88
050-104 IOT Remain Zone LH-2 JAM............................................................................ 71 077-301 L/H Cover Open ............................................................................................... 88
050-106 IOT Remain Zone LH-2 + DUP-2 JAM............................................................. 71 077-302 STM Left Cover Open ...................................................................................... 88
050-109 IOT Remain Zone LHL JAM ............................................................................. 71 CHAIN 91
050-112 IOT Remain Zone MSI JAM ............................................................................. 71 091-313 CRUM ASIC Comm Fail .................................................................................. 89
050-121 IOT Remain Zone 1T JAM ............................................................................... 72
091-400 Waste Toner Bottle Near Full........................................................................... 89
050-122 IOT Remain Zone 2T JAM ............................................................................... 72
091-401 Drum Cartridge K Near Life ............................................................................. 89
CHAIN 61 091-402 Drum Cartridge K Life Over ............................................................................. 89
061-371 LPH Error ......................................................................................................... 73 091-406 Drum Cartridge K Pre Near Life....................................................................... 89
091-411 Drum Cartridge Y Near Life ............................................................................. 89
CHAIN 62 091-416 Drum Cartridge Y Pre Near Life....................................................................... 89
062-276 IIT System Error ............................................................................................... 75 091-421 Drum Cartridge M Near Life ............................................................................. 89
062-277 DADF Communication Fail............................................................................... 75 091-426 Drum Cartridge M Pre Near Life ...................................................................... 89
062-300 Platen Interlock Open....................................................................................... 75 091-431 Drum Cartridge C Near Life ............................................................................. 90
062-311 IIT Software Logic Fail...................................................................................... 75 091-436 Drum Cartridge C Pre Near Life....................................................................... 90
062-312 IIT Initialization Error ........................................................................................ 75 091-480 Drum Cartridge Y Life Over ............................................................................. 90
062-317 IIT Video Overrun ............................................................................................. 75 091-481 Drum Cartridge M Life Over ............................................................................. 90
062-318 IIT Scan Timing Error ....................................................................................... 75 091-482 Drum Cartridge C Life Over ............................................................................. 90
062-319 PLL Lock Timeout Error ................................................................................... 76 091-910 Waste Toner Box Detached............................................................................. 90
062-320 WOZ Library Error ............................................................................................ 76 091-911 Waste Toner Bottle Full ................................................................................... 90
062-322 Scan Parameter Error ...................................................................................... 76 091-913 Drum Cartridge K Life End............................................................................... 90
062-328 FPGA Config Timeout ...................................................................................... 76 091-914 Drum CRUM K Communication Fail ................................................................ 90
062-360 Carriage Position Fail ....................................................................................... 76 091-915 Drum CRUM K Data Broken ............................................................................ 91
062-371 Lamp Illumination Fail ...................................................................................... 76 091-917 Drum CRUM Y Communication Fail ................................................................ 91
062-380 AGC Fail........................................................................................................... 77 091-918 Drum CRUM M Communication Fail................................................................ 91
062-386 AOC Fail........................................................................................................... 77 091-919 Drum CRUM C Communication Fail ................................................................ 91
062-393 CCD PWB Sync Signal Fail.............................................................................. 78 091-920 Drum CRUM Y Data Broken ............................................................................ 92
062-396 CCD Cable Connection Fail ............................................................................. 79 091-921 Drum CRUM K Not In Position......................................................................... 92
062-790 Copy Limit (Scan-JobAbort) ............................................................................. 79 091-922 Drum CRUM M Data Broken ........................................................................... 92
091-923 Drum CRUM C Data Broken ............................................................................ 92 093-951 Toner M CRUM Communication Fail ............................................................... 100
091-927 Drum CRUM Y Not In Position......................................................................... 92 093-952 Toner C CRUM Communication Fail................................................................ 100
091-928 Drum CRUM M Not In Position ........................................................................ 92 093-960 Toner Y CRUM Data Mismatch........................................................................ 101
091-929 Drum CRUM C Not In Position......................................................................... 93 093-961 Toner M CRUM Data Mismatch ....................................................................... 101
091-932 Drum Cartridge Y Life End ............................................................................... 93 093-962 Toner C CRUM Data Mismatch ....................................................................... 101
091-933 Drum Cartridge M Life End .............................................................................. 93 093-970 Toner Y CRUM Not In Position ........................................................................ 101
091-934 Drum Cartridge C Life End............................................................................... 93 093-971 Toner M CRUM Not In Position........................................................................ 101
091-960 Drum CRUM Y Data Mismatch ........................................................................ 93 093-972 Toner C CRUM Not In Position ........................................................................ 101
091-961 Drum CRUM M Data Mismatch........................................................................ 93 093-973 Toner K CRUM Not In Position ........................................................................ 102
091-962 Drum CRUM C Data Mismatch ........................................................................ 94 093-980 Toner Y CRUM Data Broken............................................................................ 102
091-963 Drum CRUM K Data Mismatch ........................................................................ 94 093-981 Toner M CRUM Data Broken ........................................................................... 102
093-982 Toner C CRUM Data Broken ........................................................................... 102
CHAIN 92
092-651 ADC Sensor System Fail (Shutdown Fail) ....................................................... 95 CHAIN 94
092-652 ADC Sensor Fail .............................................................................................. 95 094-417 IBT Unit Near End Warning.............................................................................. 103
092-661 Temperature Sensor Fail ................................................................................. 95 094-419 2nd BTR Unit Near End Warning ..................................................................... 103
092-662 Humidity Sensor Fail ........................................................................................ 95 094-420 IBT Unit End Warning ...................................................................................... 103
092-670 ADC Elec Patch Fail Y ..................................................................................... 95 094-422 2nd BTR Unit End Warning.............................................................................. 103
092-671 ADC Elec Patch Fail M..................................................................................... 95 094-911 IBT Unit Life End .............................................................................................. 103
092-672 ADC Elec Patch Fail C ..................................................................................... 95
092-673 ADC Elec Patch Fail K ..................................................................................... 95 CHAIN 116
116-314 MAC Address Error .......................................................................................... 105
CHAIN 93 116-315 ESS On Board RAM W/R Check Fail............................................................... 105
093-406 Toner K Pre Near Life ...................................................................................... 97 116-317 ESS ROM Check (Main) Fail ........................................................................... 105
093-407 Toner Y Pre Near Life ...................................................................................... 97 116-323 ESS NVRAM1 W/R Check Fail ........................................................................ 105
093-408 Toner M Pre Near Life...................................................................................... 97 116-324 ESS Illegal Exception....................................................................................... 105
093-409 Toner C Pre Near Life ...................................................................................... 97 116-327 ESS Instruction Cache Error ............................................................................ 105
093-413 Deve HSG K Life Over ..................................................................................... 97 116-328 ESS Data Cache Error ..................................................................................... 105
093-414 Deve HSG Y Near Life ..................................................................................... 97 116-343 ASIC Fail .......................................................................................................... 105
093-415 Deve HSG M Near Life .................................................................................... 97 116-350 On Board Network Communication Fail........................................................... 105
093-416 Deve HSG C Near Life..................................................................................... 97 116-351 Network Error ................................................................................................... 106
093-417 Deve HSG K Near Life ..................................................................................... 97 116-352 Network Error ................................................................................................... 106
093-418 Deve HSG Y Life Over ..................................................................................... 98 116-355 Network Error ................................................................................................... 106
093-419 Deve HSG M Life Over .................................................................................... 98 116-361 PCI Bus #0 Error Detected............................................................................... 106
093-420 Deve HSG C Life Over..................................................................................... 98 116-362 PCI Bus #0 Host Bridge Controller Error.......................................................... 106
093-423 Toner Y Near Life............................................................................................. 98 116-363 PCI Bus #1 Host Bridge Controller Error.......................................................... 106
093-424 Toner M Near Life ............................................................................................ 98 116-364 Timer Fail ......................................................................................................... 107
093-425 Toner C Near Life............................................................................................. 98 116-366 PCI Bus #1 Error Detected............................................................................... 107
093-426 Toner K Near Life............................................................................................. 98 116-368 PCI Error Messages received from Bus #0 - Device #1................................... 107
093-925 Toner K CRUM Communication Fail................................................................ 98 116-369 PCI Error Messages received from Bus #0 - Device #0................................... 107
093-926 Toner K CRUM Data Mismatch........................................................................ 99 116-390 ESS NVRAM1 SIZE And ID Check Fail ........................................................... 107
093-928 Toner K CRUM Data Broken............................................................................ 99 116-396 Fatal Error Related to Maillib............................................................................ 107
093-930 Toner Y Life Over............................................................................................. 99 116-721 Collate Full ....................................................................................................... 107
093-931 Toner M Life Over ............................................................................................ 99 116-722 WSD (Web Services on Device) Scan destination error .................................. 107
093-932 Toner C Life Over............................................................................................. 99 116-987 Fatal Error Related to Format Library .............................................................. 108
093-933 Toner K Life Over............................................................................................. 99
093-944 Deve HSG Y Life End ...................................................................................... 99 CHAIN 117
093-945 Deve HSG M Life End...................................................................................... 99 117-315 EEPROM Driver Error ...................................................................................... 109
093-946 Deve HSG C Life End ...................................................................................... 100 117-331 IPS Error .......................................................................................................... 109
093-947 Deve HSG K Life End ...................................................................................... 100 117-340 Controller Error................................................................................................. 109
093-950 Toner Y CRUM Communication Fail................................................................ 100 117-344 Fax Error .......................................................................................................... 109

Version 1.1 05/2014

2-5
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-6

117-347 Billing Life Error ................................................................................................ 109 133-272 Message Send Error ........................................................................................ 120
117-350 Controller Error................................................................................................. 109 133-273 Memory Pool Release Error............................................................................. 120
117-361 IIT Parameter Verify NG................................................................................... 109 133-274 Message Receive Error ................................................................................... 120
117-362 EEPROM Sum Check Error ............................................................................. 109 133-275 OS Call Error.................................................................................................... 120
117-363 NVM Sum Check Error..................................................................................... 109 133-276 File Open Error ................................................................................................ 120
117-365 Low Voltage...................................................................................................... 110 133-277 File Close Error ................................................................................................ 120
117-367 FXIF error ......................................................................................................... 110 133-278 File Erase Error................................................................................................ 120
133-279 FAX CODEC I/F Error...................................................................................... 121
CHAIN 123 133-280 ERR_FAX_TIME.............................................................................................. 121
123-314 Control Panel Error........................................................................................... 111 133-281 Power Off Report Create Fail........................................................................... 121
123-333 Panel FW transmission error............................................................................ 111 133-282 Memory Pool Get Error .................................................................................... 121
123-399 Panel Device Reboot Error............................................................................... 111 133-283 Message Send Error ........................................................................................ 121
CHAIN 124 133-286 OS Call Error.................................................................................................... 121
133-287 File Open Error ................................................................................................ 121
124-325 Billing Error....................................................................................................... 113
124-375 Product information error (Master) ................................................................... 113 133-288 File Close Error ................................................................................................ 121
133-289 File Erase Error................................................................................................ 121
124-376 Product information error (Backup/IOT) ........................................................... 113
133-290 Print Decode Error ........................................................................................... 122
124-377 Product information error (All) .......................................................................... 113
124-378 Billing meter type error (Different value)........................................................... 113 CHAIN 134
124-379 Billing meter type error (Wrong format) ............................................................ 113 134-211 Fax Card Modem Error .................................................................................... 123
CHAIN 131 CHAIN 193
131-397 File2Net Fatal Error .......................................................................................... 115 193-700 Custom Toner Mode ........................................................................................ 125
131-398 SMB client Fatal Error ...................................................................................... 115
131-399 FTP client Fatal Error ....................................................................................... 115 2.2.3 Other Failure FIP
2.2.3.1 AC Power FIP .................................................................................................... 127
CHAIN 133 2.2.3.2 +5VDC Power FIP.............................................................................................. 127
133-231 T_FAXCOM Data Receive I/F Error ................................................................. 117 2.2.3.3 +24VDC Power FIP............................................................................................ 128
133-234 JBIG Parameter Error....................................................................................... 117
133-235 MHR Parameter Error ...................................................................................... 117 2.2.4 Common FIP
133-236 MHR Encode Error ........................................................................................... 117 CF-001 ADC Sensor Fail ............................................................................................... 129
133-237 MHR Input Buffer Error..................................................................................... 117 CF-002 Temperature / Humidity Sensor Fail ................................................................. 130
133-238 MHR Output Buffer Error.................................................................................. 117 CF-003 ADC Patch Fail.................................................................................................. 130
133-239 FAX ECM Buffer Address Error........................................................................ 117
133-240 Resolution Change Error.................................................................................. 117 2.3 NET System Fault Check
133-241 Memory Pool Get Error .................................................................................... 118 2.3.1 Interface (Physical/Logical) ................................................................................... 133
133-242 Memory Pool Release Error ............................................................................. 118 2.3.2 ’Cannot connect to the network’ or ’Print is not found from the PC’ ...................... 133
133-243 Message Send Error ........................................................................................ 118 2.3.3 No output is available, no data is printed .............................................................. 134
133-244 Message Receive Error.................................................................................... 118 2.3.4 Printing can be performed but abnormally ............................................................ 135
133-246 Memory Pool Get Error .................................................................................... 118 2.3.5 Network-Related Details Check Flow.................................................................... 135
133-247 Message Send Error ........................................................................................ 118 2.4 Software Download
133-248 Memory Pool Release Error ............................................................................. 118 2.4.1 Software Download ............................................................................................... 137
133-249 Message Receive Error.................................................................................... 119
133-251 File Open Error................................................................................................. 119
133-252 File Close Error ................................................................................................ 119
133-253 File Erase Error ................................................................................................ 119
133-254 Memory Full...................................................................................................... 119
133-259 OS Call Error .................................................................................................... 119
133-260 File Open Error................................................................................................. 119
133-261 File Close Error ................................................................................................ 119
133-269 File Close Error ................................................................................................ 120
133-271 Memory Pool Get Error .................................................................................... 120
2.1.1 How to Troubleshoot 2.1.2 Glossary
Level 1 Troubleshooting: The following terminology are used throughout the troubleshooting section. The meaning of these termi-
nology must be fully understood when performing problem analysis.
• Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you
whether any Fault Code and other problematic symptoms exist, guiding you to Level 2 Trouble- Common terms:
shooting or BSD to resolve the problem.
• Fault Code
Level 2 Troubleshooting: This 6-digit code appears when the machine has found problems.
• Actuate (Deactuate)
• Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, docu- To mechanically push (release) the Actuator of the switch or the connected mechanical linkage.
ment/paper jam and other problematic symptoms. Performing a FIP or an appropriate procedure in
• Block
the Check Procedure enables you to discover causes of a problem in a short period of time.
To place a sheet of document or paper on the photo sensor surface for detection.
• Check
How to proceed with troubleshooting and Cautions:
To visually check for operation failure of parts such as relay or mechanical linkage, and the failure
• First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP status of the parts.
or BSD to resolve the problem. To find the causes of the problem using FIP or Check Procedure • Enter the CE Mode
etc., thoroughly read the instructions and follow the procedure properly. Sometimes, when two or To enter the CE Mode by following the procedure described in ’How to Enter/Exit the CE Mode’ of
more causes exist, they cannot be identified at once, so the same FIP should be repeated. In this Chapter 6.
case, pay attention to a different judgment made in the process of the same FIP. • Check the connection for short circuit
Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range
• For source voltage related problems, such as being unable to power up the machine, refer to ’Other of a tester.
Failure FIP’ to proceed with the troubleshooting. • Check the connection for open circuit
Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of
• The Check Procedure for general electrical parts (Motor, Solenoid/Clutch, Switch, Sensor etc.) may a tester.
not be shown in each troubleshooting for some cases. In such cases, proceed to troubleshoot by • Input Check [xxx-xxx]/Output Check [xxx-xxx]
referring to ’Generic FIP’.
To enter the Component Check by following the procedure described in ’How to Use the CE Mode’
of Chapter 6.
• Analog Monitor [xxx-xxx]
To enter the Analog Monitor by following the procedure described in ’How to Use the CE Mode’ of
Chapter 6.
• Check the voltage level

Table 1
Voltage Level Range
+3.3VDC (H) +3.2 to +3.6VDC
(L) 0.0 to +1.0VDC
+5VDC (H) +4.8 to +5.4VDC
(L) 0.0 to +1.0VDC
+24VDC (H) +23.3 to +25.7VDC
(L) 0.0 to +3.0VDC

• PL 4.2
Refer to PL 4.2 in Chapter 5 Parts List.
• CH 6.2 Zone J4

Version 1.1 05/2014 2.1 Introduction

2-7
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-8 2.1 Introduction
Refer to Chain 6.2 Zone J4 in Chapter 7 BSD.
• REP 4.1.3
Refer to REP 4.1.3 in Chapter 4.
• ADJ 4.1.3
Refer to ADJ 4.1.3 in Chapter 4.
• Replace the parts in sequence
When it is impossible to analyze causes of a problem further, replace the parts in sequence. The
part with a higher replacement frequency or higher possibility of causing a problem is listed first for
replacement.
2.2.1.1 Level 1 FIP
Procedure
Ask the operator about the problem. Did the operator operate the machine correctly?
Y N
Explain the correct way to operate the machine to the operator.

Output all jobs that are stored in the memory. Turn the power OFF and ON. Is the UI display normal?
Y N
Refer to [BSD (CH2.1)] and [2.2.3 Other Failure FIP] for repairing the malfunction in UI display.

Check the Error History. Enter Administrator Mode and output Error History. Is the Fault Code (Chain-
Link) displayed?
Y N
Refer to [Problem Solving] in the User guide and repair the malfunction.

Proceed to Level 2 Troubleshooting and perform the applicable FIP.

Version 1.1 05/2014 2.2 Product FIP

2-9
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-10 2.2.1 Level 1 FIP
003-500 Pages per Side Error
BSD-ON:-

The magnification requested from the document size and paper size exceeded the system limit.

Cause/Action
1. Delete the Job in suspended state. Press the [Close] button or recover after the time course which
was set in Fault Timeout.
2. Check the document and rerun the Job.

003-963 Auto Paper Error

BSD-ON:-

There is no support paper size that matches the APS calculation result.

Cause/Action
1. Delete the Job in suspended state. Press the [Close] button or recover after the time course which
was set in Fault Timeout.
2. Check the document and rerun the Job.

003-973 Auto Rotation Error

BSD-ON:-

Unable to rotate because the image horizontal scanning exceeded the image pass limit.

Cause/Action
1. Delete the Job in suspended state. Press the [Close] button or recover after the time course which
was set in Fault Timeout.
2. Check the document and rerun the Job.

Version 1.1 05/2014 2.2.2 Level 2 FIP

2-11
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-12 CHAIN 3
004-310 IOT Feeder I/F Failure
BSD-ON:CH3.3

Communication failure occurred between IOT and FEEDER.

Cause/Action
1. Turn the power OFF and ON.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between STM
PWB J541 and DRIVE PWB J419.
3. Check for disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS
PWB J6.
4. If no problem is found, replace the following parts in sequence:
• STM PWB (PL 10.6)
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 4

2-13
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-14 CHAIN 4
005-122 DADF Simplex/Side 1 Pre Regi. Sensor On Jam
BSD-ON:CH5.4
• After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the
DADF Pre Regi Sensor did not turn ON within the specified time.
• After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the
DADF Pre Regi Sensor did not turn ON within the specified time.
Cause/Action
Check the following:
• Transportation failure due to foreign substance on the document path.
• The surface of the Feed Roll and Nudger Roll for foreign substances.
• The surface of the Feed Roll and Nudger Roll for wear.
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of DADF Feed Clutch (DADF IIT Output[005-062]). (PL 56.7)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-123 DADF Simplex/Side 1 Regi. Sensor On Jam
BSD-ON:CH5.5,CH5.4
The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On.
Cause/Action
Check the following:
• Transportation failure due to foreign substance on the document path.
• The surface of the Takeaway Roll and Regi Roll for foreign substances.
• The surface of the Takeaway Roll and Regi Roll for wear.
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of DADF T/A Clutch (DADF IIT Output[005-098]). (PL 56.7)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
Version 1.1 05/2014
2-15
DC SC2020
005-125 DADF Regi. Sensor Off Jam
BSD-ON:CH5.5,CH5.4
After the DADF Pre Regi Sensor turned OFF at Scan operation, the DADF Regi Sensor did not turn OFF
within the specified time.
Cause/Action
Check the following:
• Transportation failure due to foreign substance on the document path.
• The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.
• The surface of the Regi Roll, Out Roll, and Exit Roll for wear.
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-130 DADF Invert Sensor On Jam
BSD-ON:CH5.5,CH5.4
DADF Invert Sensor will not turn on after certain amount of time has passed from Duplex Read Operation
(DADF Regi, Sensor On) in Duplex Mode.
Cause/Action
Check the following:
• Transportation failure due to foreign substance on the document path.
• The surface of the Out Roll and Exit Roll for foreign substances.
• The surface of the Out Roll and Exit Roll for wear.
• Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) mal-
function). (PL 56.7)
• The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-131 DADF Invert Sensor On Jam on Inverting
CHAIN 5
Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-16 CHAIN 5
BSD-ON:CH5.5 During the Invert operation where there is a next document, after the DADF Regi Sensor turned OFF, the
DADF Invert Sensor did not turn OFF within the specified time.
After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON
within the specified time. Cause/Action
Check the following:
Cause/Action
Check the following: • Transportation failure due to foreign substance on the document path.
• The surface of the Out Roll and Exit Roll for foreign substances.
• Transportation failure due to foreign substance on the document path.
• The surface of the Out Roll and Exit Roll for wear.
• The surface of the Out Roll for foreign substances.
• Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)
• The surface of the Out Roll for wear
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) mal-
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6) function). (PL 56.7)
• The Drive Gear for wear and damage. • The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2) If no problem is found, replace the DADF PWB. (PL 56.2)

005-132 DADF Invert Sensor On Jam 005-135 DADF Side 2 Pre Regi. Sensor On Jam
BSD-ON:CH5.5,CH5.4 BSD-ON:CH5.4,CH5.5

DADF Invert Sensor will not turn on after certain amount of time has passed from DADF Regi. Sensor On After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor
in Simplex. did not turn ON within the specified time.

Cause/Action Cause/Action
Check the following: Check the following:

• Transportation failure due to foreign substance on the document path.
• The surface of the Out Roll for foreign substances.
• The surface of the Out Roll for wear
• Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
• Transportation failure due to foreign substance on the document path.
• The surface of the Exit Roll for foreign substances.
• The surface of the Exit Roll for wear
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-048]). (PL 56.6)
• Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) mal-
function). (PL 56.7)
• The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)

005-134 DADF Invert Sensor Off Jam on Inverting

BSD-ON:CH5.5,CH5.4 005-136 DADF Side 2 Regi. Sensor On Jam
BSD-ON:CH5.5,CH5.4
After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON BSD-ON:CH5.5,CH5.4
within the specified time.
After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF
Cause/Action within the specified time.
Check the following:
Cause/Action
• Transportation failure due to foreign substance on the document path. Check the following:
• The surface of the Exit Roll, Takeaway Roll, and Regi Roll for foreign substances.
• Transportation failure due to foreign substance on the document path.
• The surface of the Exit Roll, Takeaway Roll, and Regi Roll for wear.
• The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• The surface of the Regi Roll, Out Roll, and Exit Roll for wear.
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of DADF T/A Clutch (DADF IIT Output[005-098]). (PL 56.7)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) mal-
function). (PL 56.7) • The Drive Gear for wear and damage.
• The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
If no problem is found, replace the DADF PWB. (PL 56.2)

005-147 DADF Pre Regi. Sensor Off Jam on Inverting

005-139 DADF Invert Sensor Off Jam
BSD-ON:CH5.5,CH5.4
During the Simplex and Duplex Scan operation, after the DADF Regi Sensor turned OFF, the DADF
Invert Sensor did not turn OFF within the specified time.
Cause/Action
Check the following:
• Transportation failure due to foreign substance on the document path.
• The surface of the Out Roll and Exit Roll for foreign substances.
• The surface of the Out Roll and Exit Roll for wear.
• Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)
• Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)
• Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) mal-
function). (PL 56.7)
• The Drive Gear for wear and damage.
BSD-ON:CH5.4,CH5.5
After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor
did not turn OFF within the specified time.
Cause/Action
Check the following:
• Transportation failure due to foreign substance on the document path.
• The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for foreign substances.
• The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for wear.
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of DADF Feed Motor (DADF IIT Output[005-048/008] (CCW/CW)). (PL 56.6)
• Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) mal-
function). (PL 56.7)
• The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)

If no problem is found, replace the DADF PWB. (PL 56.2)

005-196 Size Mismatch Jam on No Mix-Size

BSD-ON:CH5.4,CH5.2
005-145 DADF Regi. Sensor Off Jam on Inverting
Version 1.1 05/2014 CHAIN 5
2-17
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-18 CHAIN 5
The 2nd sheet or later of the document was detected to be of a different size compared to the 1st sheet 005-210 DADF Download Fail
(the length of the document’s 2nd sheet or later in SS direction is longer).
BSD-ON:CH3.2
Cause/Action When the IISS starts up (including at Power ON/Sleep recovery), it was detected that the DADF is in
1. Check the size of the document that was fed by the User. Download Mode. There was an error in DADF download; the ROM is corrupted. (Includes the case that
2. If the error is not cleared, check the following: was replaced to half-raw ROM in the market and powered ON.)
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11) Cause/Action
3. If no problem is found, replace the DADF PWB. (PL 56.2) Install the latest F/W of DADF.

005-198 Too Short Size Jam 005-211 DADF-FW Version Error

BSD-ON:CH5.4,CH5.2
BSD-ON:CH3.2
The length of vertical scanning direction of the document is less than the specified value (Simplex:
This is an unsupported DADF-FW Version.
85mm, Duplex: 110mm).

Cause/Action Cause/Action
Check the size of the document that was fed by the user. If it is within the permitted length for DADF Download the correct version of DADF-FW.
transport, check the following:

• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11) 005-275 DADF RAM Fail
BSD-ON:CH3.2
If no problem is found, replace the DADF PWB. (PL 56.2)
RAM failure on DADF PWB was detected. (At Power ON)

Cause/Action
005-199 Too Long Size Jam 1. Turn the power OFF and ON.
2. If the problem persists, replace the DADF PWB. (PL 56.2)
BSD-ON:CH5.4,CH5.2

[Too Long Size Jam]

005-280 DADF EEPROM Fail
The length of vertical scanning direction of the document is the specified value or more (Simplex:
BSD-ON:CH3.2
1,275mm, Duplex: 480.1mm).
Write failure to DADF EEPROM or communication failure with EEPROM was detected.
Cause/Action
Check the size of the document that was fed by the user. If it is within the permitted length for DADF Cause/Action
transport, check the following:
1. Turn the power OFF and ON.
2. If the problem persists, replace the DADF PWB. (PL 56.2)
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11)

If no problem is found, replace the DADF PWB. (PL 56.2)

005-305 DADF Feeder Cover Interlock Open
BSD-ON:CH5.1
The DADF Feeder Cover Interlock Switch was opened during DADF operation.

Cause/Action 005-913 DADF Invert Sensor Static Jam

1. Check the DADF Feeder Cover for mismatch. BSD-ON:CH5.5
2. Check for malfunction of DADF Feeder Cover Interlock Switch (DADF IIT Input[005-212]). (PL 56.6)
3. If no problem is found, replace the DADF PWB. (PL 56.2) DADF Invert Sensor detected paper when Powering On, closing Feeder Cover Interlock, or closing
DADF Open Sensor.

Cause/Action
005-500 DADF Download Flash Write Error
1. Check for any residue of paper on DADF Invert Sensor, returning malfunction of the Actuator, Sen-
BSD-ON:CH3.2 sor uncleanness.
2. Check for malfunction of DADF Invert Sensor (DADF IIT Input[005-206]). (PL 56.10)
Failed to write into the Flash ROM during DAFD Download.
3. If no problem is found, replace the DADF PWB. (PL 56.2)
Cause/Action
1. Turn the power OFF and ON.
2. If the problem persists, replace the following parts in sequence: 005-940 DADF No Original Fail
• DADF PWB (PL 56.2) BSD-ON:CH5.1
• ESS PWB (PL 18.2)
It was detected that the document was pulled out during document feed.

Cause/Action
005-907 DADF Pre Regi. Sensor Reload the document.
BSD-ON:CH5.4,CH5.5

DADF Pre Regi. Sensor detected paper when Powering On, closing Feeder Cover Interlock, or closing
DADF Open Sensor.
005-942 Not-Supported Doc Size DADF
Cause/Action BSD-ON:CH5.4,CH5.2

1. Check for any residue of paper on DADF Pre Regi. Sensor, returning malfunction of the Actuator, Detected unsupported document size in DADF Scan.
Sensor uncleanness.
2. Check for malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14) Cause/Action
3. If no problem is found, replace the DADF PWB. (PL 56.2)
1. Check the size of the document that was fed by the User.
2. If the error is not cleared, check the following:
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
005-908 DADF Regi. Sensor Static Jam • Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11)
BSD-ON:CH5.5
3. If no problem is found, replace the DADF PWB. (PL 56.2)

DADF Regi. Sensor detected paper when Powering On, closing Feeder Cover Interlock, or closing DADF
Open Sensor.
005-948 SS-Size Mismatch Jam on No Mix-size
Cause/Action BSD-ON:CH5.4,CH5.2
1. Check for any residue of paper on DADF Regi. Sensor, returning malfunction of the Actuator, Sen-
sor uncleanness. In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direction was
transported from the DADF. (Notify Fail when (NVM[710-600] value is "3", size mismatch was detected,
2. Check for malfunction of DADF Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
vertical scanning length was short.)
3. If no problem is found, replace the DADF PWB. (PL 56.2)

Version 1.1 05/2014 CHAIN 5

2-19
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-20 CHAIN 5
Cause/Action
1. Check the size of the document that was fed by the User.
2. If the error is not cleared, check the following:
• Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)
• Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11)
3. If no problem is found, replace the DADF PWB. (PL 56.2)
010-397 (01h) Heat Roll STS Disconnection Fail • Check to see if DRIVE PWB Connector J414 is connected correctly.

BSD-ON:CH10.3

Detected AD value that was determined as broken wire of Fusing Unit Thermistor 3 consecutive times. Procedure
Turn the Power OFF and remove DRIVE PWB connector J511.
Check Items Calculate the resistance between P2-1 Pin and P2-3 of DRIVE PWB side.. Is the resistance infinite?
Y N
• Turn the Power Off and check to see if the Fusing Unit is correctly set.
Replace DRIVE PWB. (PL 18.2)
• Check the Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/
bent pins, foreign substances, burns, and etc.
Replace the following parts in sequence:
• Check to see if DRIVE PWB Connector J414 is connected correctly. • Fusing Unit (PL 7.1)
• LVPS (PL 18.3)
• DRIVE PWB (PL 18.2)
Procedure • ESS PWB (PL 18.2)
Turn OFF the power and remove the Fusing Unit.

NOTE: Always turn the Poser Switch Off when installing, removing the Fusing Unit.
Measure the resistance between DJ600S-7 Pin and DJ600S-8 Pin of the Fusing Unit. Is
tance infinite?
Y N
Check the following connections for open circuits, short circuits, and poor contacts.
• Between Fusing Unit DP600S-7 and DRIVE PWB J414-11.
• Between Fusing Unit DP600S-8 and DRIVE PWB J414-10.
Replace the DRIVE PWB if there is no problem after checking. (PL 18.2)
After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print
Count / Fusing Unit Time Count and initialize the Life Counters.
the resis-
010-397 (03h) Heat Roll NC Sensor Disconnection Fail
BSD-ON:CH10.3
Fusing Unit NC Sensor compensation AD value was 1020 or more for 10 consecutive times when the
Fusing Unit temperature monitor value was 20 degrees C or more, or the Fusing Unit Thermistor AD
value was 900 or more. (Use the obtained compensation/detection AD value instead of the temperature
monitor value (average of 4 times))

Replace the Fusing Unit. (PL 7.1)

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print
Cause/Action
Count / Fusing Unit Time Count and initialize the Life Counters. 1. Turn the power OFF and ON.
2. Turn OFF the power and check the following:
010-397 (02h) Heat Roll STS Over Temperature Fail • The Fusing Unit for improper installation
BSD-ON:CH10.3,CH10.2 • The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600S) for broken/
bent pins, foreign substances, burns, and etc.
Fusing Unit Thermistor detected temperature monitor AD value that is the specified value or more for 10 • Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE
consecutive times. PWB J414.
3. If no problem is found, replace the following parts in sequence:
NOTE: . To release this Fail, clear NVM[759-122] (High Temperature Abnormality Detection History) [0]
• Fusing Unit (PL 7.1)
after removing the cause and turn the Power Off/On. The relationship between the displayed value and
• DRIVE PWB (PL 18.2)
the sensor that detected the high temperature error is as follows:
• ESS PWB (PL 18.2)
• 0: Normal
4. After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit
• 1: Abnormally high temperature of Fusing Unit NC Sensor
Print Count / Fusing Unit Time Count and initialize the Life Counters.
• 2: Abnormally high temperature of Fusing Unit Thermistor
• 3: Abnormal temperature increase of Fusing Unit NC Sensor, Fusing Unit Thermistor

Check Items 010-397 (04h) Heat Roll NC Sensor Over Temperature Fail
• Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is BSD-ON:CH10.3,CH10.2
wound around the Heat Roll.

Version 1.1 05/2014 CHAIN 10

2-21
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-22 CHAIN 10
Fusing Unit NC Sensor detected temperature that is the specified value or more for 10 consecutive times. 2. Clear the history at the NVM then turn the power OFF and ON.
3. Check whether an out of spec paper is being used. If no problem is found, replace the Fusing Unit.
NOTE: . To release this Fail, clear NVM[759-122] (High Temperature Abnormality Detection History) [0] (PL 7.1)
after removing the cause and turn the Power Off/On. The relationship between the displayed value and
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count /
the sensor that detected the high temperature error is as follows: Fusing Unit Time Count and initialize the Life Counters.
• 0: Normal
• 1: Abnormally high temperature of Fusing Unit NC Sensor
• 2: Abnormally high temperature of Fusing Unit Thermistor 010-397 (06h) Warm Up Time Fail
• 3: Abnormal temperature increase of Fusing Unit NC Sensor, Fusing Unit Thermistor
BSD-ON:CH10.3,CH10.2
Check Items
When transitioning from the Wait state, the specified Temperature is not reached within the specified
• Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is
time.
wound around the Heat Roll.
• Check to see if DRIVE PWB Connector J414 is connected correctly. NOTE: . This Fail may occur when the temperature in the installation environment is low (10 degree C or
lower)

Procedure Cause/Action
Turn the Power OFF and remove DRIVE PWB connector J511. 1. Turn the power OFF and ON.
Calculate the resistance between P2-1 Pin and P2-3 of DRIVE PWB side.. Is the resistance infinite? 2. Turn OFF the power and check the following:
Y N • Is the Power Supply voltage above 10% of the rated value? Occurs if the voltage is low.
Replace DRIVE PWB. (PL 18.2) • The Fusing Unit for improper installation
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent
Replace the following parts in sequence: pins, foreign substances, burns, and etc.
• Fusing Unit (PL 7.1)
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600 and PSLV-NR
• LVPS (PL 18.3)
P2.
• DRIVE PWB (PL 18.2)
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE
• ESS PWB (PL 18.2) PWB P414.
3. If no problem is found, replace the following parts in sequence:
After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print • Fusing Unit (PL 7.1)
Count / Fusing Unit Time Count and initialize the Life Counters.
• LVPS (PL 18.3)
• DRIVE PWB (PL 18.2)
010-397 (05h) Heat Roll Paper Winding Fail • ESS PWB (PL 18.2)
BSD-ON:CH10.3
4. After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit
Print Count / Fusing Unit Time Count and initialize the Life Counters.
Detected the paper was wrapped around the Heat Roll from the monitor value of Fusing Unit Thermistor
and NC Sensor.

NOTE: . To release this Fail, clear NVM[759-122] (High Temperature Abnormality Detection History) [0] 010-397 (07h) Fusing Unit On Time Fail
after removing the cause and turn the Power Off/On. The relationship between the displayed value and BSD-ON:CH10.3,CH10.2
the sensor that detected the high temperature error is as follows:
• 0: Normal The Heater Rod stayed On after the specified time has passed.
• 1: Abnormally high temperature of Fusing Unit NC Sensor
• 2: Abnormally high temperature of Fusing Unit Thermistor Cause/Action
• 3: Abnormal temperature increase of Fusing Unit NC Sensor, Fusing Unit Thermistor 1. Turn the power OFF and ON.
2. Turn OFF the power and check the following:
Cause/Action • The Fusing Unit for improper installation
1. Remove the jammed paper.
 • The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent Cause/Action
pins, foreign substances, burns, and etc. 1. Turn the power OFF and ON.
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600 and LVPS P2. 2. Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE • The Fusing Unit for improper installation
PWB J414.
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent
3. If no problem is found, replace the following parts in sequence:
pins, foreign substances, burns, and etc.
• Fusing Unit (PL 7.1)
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600 and LVPS P2.
• LVPS (PL 18.3)
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE
• DRIVE PWB (PL 18.2) PWB J414.
• ESS PWB (PL 18.2) 3. If no problem is found, replace the following parts in sequence:
4. After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit • Fusing Unit (PL 7.1)
Print Count / Fusing Unit Time Count and initialize the Life Counters.
• LVPS (PL 18.3)
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
010-397 (08h) Heat Roll NC Sensor Differential Amp Fail 4. After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit
BSD-ON:CH10.3 Print Count / Fusing Unit Time Count and initialize the Life Counters.

Malfunction of temperature monitor AD value of Fusing Unit NC Sensor was detected for 10 consecutive
times.
010-397 (0Ah) Heat Roll NC Sensor Broken Fail
NOTE: . To release this Fail, clear NVM[759-123] (Differential Amplifier Detection History) [0] after BSD-ON:CH10.3
removing the cause and turn the Power Off/On.
• (Fusing Unit NC Sensor temperature- Fusing Unit Thermistor temperature) was 90 (NVM) degrees
Cause/Action or more for more than 10 consecutive times.
1. Clear the history at the NVM then turn the power OFF and ON. • (Fusing Unit Thermistor temperature- Fusing Unit NC Sensor temperature) was 70 (NVM) degrees
2. Turn OFF the power and check the following: or more for more than 10 consecutive times.
• The Fusing Unit for improper installation
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600S) for broken/ Cause/Action
bent pins, foreign substances, burns, and etc.
1. Turn the power OFF and ON.
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE
2. Turn OFF the power and check the following:
PWB P414.
• The Fusing Unit for improper installation
3. If no problem is found, replace the following parts in sequence:
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent
• Fusing Unit (PL 7.1) pins, foreign substances, burns, and etc.
• DRIVE PWB (PL 18.2) • Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE
• ESS PWB (PL 18.2) PWB P414.
4. After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit 3. If no problem is found, replace the following parts in sequence:
Print Count / Fusing Unit Time Count and initialize the Life Counters.
• Fusing Unit (PL 7.1)
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
010-397 (09h) Fusing Unit Hot Not Ready Return Time Fail 4. After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit
BSD-ON:CH10.3,CH10.2 Print Count / Fusing Unit Time Count and initialize the Life Counters.

The time taken to recover from High Temperature Not Ready state has exceeded the specified time.

010-397 (0Bh) Heat Roll NC Sensor Broken Fail

Version 1.1 05/2014 CHAIN 10

2-23
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-24 CHAIN 10
BSD-ON:CH10.3 • ESS PWB (PL 18.2)
4. After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit
• Fusing Unit NC Sensor compensation output AD value was detected below 130 for more than 10 Print Count / Fusing Unit Time Count and initialize the Life Counters.
consecutive times.
• Fusing Unit NC Sensor detection output AD value was detected below 150 for more than 10 consec-
utive times.
010-420 Fusing Unit Near End Warning
BSD-ON:CH10.3
NOTE: . When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Detected that the Fusing Unit replacement time is approaching.

Cause/Action Cause/Action
1. Turn the power OFF and ON. Prepare new Fusing Unit as necessary. (PL 7.1)
2. Turn OFF the power and check the following:
• The Fusing Unit for improper installation
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600S) for broken/
bent pins, foreign substances, burns, and etc. 010-421 Fusing Unit Life Warning
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE BSD-ON:CH10.3
PWB P414.
3. If no problem is found, replace the following parts in sequence: Detected the replacement time of the Fusing Unit.
• Fusing Unit (PL 7.1)
• DRIVE PWB (PL 18.2)
Cause/Action
Replace the Fusing Unit. (PL 7.1)
• ESS PWB (PL 18.2)
4. After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count /Fusing
Print Count / Fusing Unit Time Count and initialize the Life Counters. Unit Time Count and initialize the Life Counters.

010-397 (0Ch) Fusing Unit Cold Not Ready Return Time Fail
BSD-ON:CH10.3,CH10.2

The recovery time from Low Temperature Not Ready state exceeded the specified time.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the following:
• The Fusing Unit for improper installation
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent
pins, foreign substances, burns, and etc.
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600 and LVPS P2.
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE
PWB J414.
3. If no problem is found, replace the following parts in sequence:
• Fusing Unit (PL 7.1)
• LVPS (PL 18.3)
• DRIVE PWB (PL 18.2)
016-359 MRAM Fail
BSD-ON:-
016-405 Certificate DB Error
MRAM Device error. BSD-ON:-

Cause/Action Invalid security setting error.

1. Turn the power OFF and ON.
2. If the problem persists, replace the ESS PWB. (PL 18.2)
Cause/Action
Security setting mismatch. Initialize certificate DB and security setting and then restart the printer. Con-
tact administrator for security resetting.

016-369 UI Panel - ESS Communication Fail

BSD-ON:CH2.1
016-500 Download Delete Error
Communication error with Control Panel and ESS F/W.
BSD-ON:-
Cause/Action Flash delete error in download.
1. Turn the power OFF and ON.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between Con- Cause/Action
trol Panel J840 and ESS PWB J436. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
3. If no problem is found, replace the following parts in sequence: cannot be solved, replace the ESS PWB. (PL 18.2)
• Control Panel (PL 1.1)
• ESS PWB (PL 18.2)

016-501 Download Write Error

016-389 Download Insertion Error BSD-ON:-
BSD-ON:-
Flash write error in download.
Unable to access the Font ROM.
Cause/Action
Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
1. Turn the power OFF and ON.
2. Turn the Power Off to check if the device supports Option Font ROM or not from the specification. If
the device supports it, check the connection.
3. If the problem persists, replace the ESS PWB. (PL 18.2)
016-502 Download Verify Error
BSD-ON:-

016-404 Certificate DB Error Flash verify error in download.

BSD-ON:-
Cause/Action
Certificate DB access error. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
Cause/Action
Certificate DB is invalid. Initialize certificate DB and security setting and then restart the printer. 016-503 SMTP Server Address Resolution Fail for Maillib
BSD-ON:-

Version 1.1 05/2014 CHAIN 16

2-25
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-26 CHAIN 16
SMTP server name resolution for email send failed. Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS,
Cause/Action check if user name and password used for SMTP server are set correctly. If the error persists after the
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS, action above is taken, ensure that the error replicates after the printer is powered off and then on, and
check SMTP server is set correctly. In addition, check if DNS server is set correctly. If the error persists then replace the ESS PWB. (PL 18.2)
after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the ESS PWB. (PL 18.2) 016-520 Ipsec Certificate Error
BSD-ON:-
016-504 POP Server Address Resolution Fail for Maillib
BSD-ON:- Self device certificate error.

POP3 server name resolution for email send failed. Cause/Action

Certificate of self device is invalid. Contact administrator. Reset certificate from other connectable client
Cause/Action with EWS. If no device can be connected, disconnect cable, turn off IPsec, and then reset certificate with
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS, EWS.
check POP3 server is set correctly. In addition, check if DNS server is set correctly. If the error persists
after the action above is taken, ensure that the error replicates after the printer is powered off and then 016-521 Ipsec Certificate Error
on, and then replace the ESS PWB. (PL 18.2)
BSD-ON:-

016-505 POP Authentication Fail for Maillib Remote device certification verification error.
BSD-ON:-
Cause/Action
Cannot login to POP3 server to send email.
Certificate of destination client is invalid. Contact administrator. Confirm certificate of destination client
and reset.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS, 016-530 LDAP Address Book- Access Error
check if user name and password used for POP3 server are set correctly. If the error persists after the
action above is taken, ensure that the error replicates after the printer is powered off and then on, and BSD-ON:-
then replace the ESS PWB. (PL 18.2)
LDAP Address Book Other Access Errors.

016-506 Required user entry item is empty Cause/Action

BSD-ON:-
Turn the power off and on to check that the error recurs.-Checking the LDAP setting.-Update to the latest
F/W.If the error persists after the action above is taken, ensure that the error replicates after the printer is
Some item is not set.
powered off and then on, and then replace the ESS PWB. (PL 18.2).

Cause/Action
016-570 Job Ticket Out Of Memory
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS,
BSD-ON:-
check if SMTP server or POP3 server is set. If the error persists after the action above is taken, ensure
that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL
XPIF parser detects insufficient memory in the processing of XCPT (XPIF) interpretation.
18.2)

Cause/Action
016-507 SMTP Authentication Fail for Maillib
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.
BSD-ON:-

Cannot login to SMTP server to send email. 016-571 Job ticket wrong
BSD-ON:-
Print instruction contents that the device cannot execute are detected. 016-605 ESS-NVM Parameter Copy
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Executed ESS-NVM Parameter Copy.

016-572 Job ticket media error Cause/Action

BSD-ON:- No action is required.

The paper attribute specified by XCPT (XPIF) cannot solve paper selection. 016-606 Clear Job History
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Clear Job History.

016-573 Job ticket parse error Cause/Action

BSD-ON:- No action is required.

XPIF parser detects error other than those listed above. 016-610 Panel Destination Mismatch
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Only for Production Line. Tried to apply JP setting to non-JP panel, or tried to apply non-JP setting to JP
panel.
016-602 System NVM Initialize
BSD-ON:- Cause/Action
No action is required.
At POWON start-up, execute NVM clear.
016-612 Invalid MAC Address
Cause/Action BSD-ON:-
Recover after message is displayed for 3 seconds. (When initialization is not completed, continue dis-
playing message.) Only for Production Line. MAC address is invalid.

016-603 ESS-NVM Parameter Recover Cause/Action

BSD-ON:- -Rewrite Mac address.-Update to the latest F/W.If the error persists after the action above is taken,
ensure that the error replicates after the printer is powered off and then on, and then replace the ESS
Executed ESS-NVM Parameter Recovery. PWB. (PL 18.2)

Cause/Action If the problem cannot be solved, replace the printer.

No action is required.
016-718 Memory Over flow
016-604 ESS-NVM Parameter Copy BSD-ON:-
BSD-ON:-
The current printing job process cannot be continued because the memory capacity is exceeded.
Executed ESS-NVM Parameter Copy.
Cause/Action
Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Deleting
the data by executing Clear Storage. -Execute ’Clear Storage’ under ’Maintenance’ in the Control Panel.
No action is required.

Version 1.1 05/2014 CHAIN 16

2-27
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-28 CHAIN 16

016-720 PDL Error Cause/Action

BSD-ON:- Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable
between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Eth-
The print data cannot be processed by PDL. ernet cable Take corrective actions at the host side.

Cause/Action 016-743 Download Range Error

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check the BSD-ON:-
cable between the Printer and PC (or Printer and Hub). - For local printer: USB cable - For network
printer: Ethernet cable Take corrective actions at the host side. At download, write-in destination address is invalid. Range check error.

016-734 Download Signature Error Cause/Action

BSD-ON:- Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable
between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Eth-
Download file signature data is invalid. ernet cable Take corrective actions at the host side.

Cause/Action 016-744 Download Check Sum Error

Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable BSD-ON:-
between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Eth-
ernet cable Take corrective actions at the host side. Download file checksum is invalid.

016-737 Download Format Error Cause/Action

BSD-ON:- Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable
between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Eth-
Download file format is invalid. ernet cable Take corrective actions at the host side.

Cause/Action 016-745 Download header Error

Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable BSD-ON:-
between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Eth-
ernet cable Take corrective actions at the host side. Download file header is invalid.

016-741 Download Protect Error Cause/Action

BSD-ON:- Re-download the correct file. Check the cable between the Printer and PC (or Printer and Hub). - For
local printer: USB cable - For network printer:Ethernet cable Take corrective actions at the host side.
Performed FW download although FW update is prohibited by panel settings.
016-746 Prohibit Error
Cause/Action BSD-ON:-
Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable
between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Eth- Download Prohibit Error.
ernet cable Take corrective actions at the host side.
Cause/Action
016-742 Download ID Error Re-download the correct file. Check the cable between the Printer and PC (or Printer and Hub). - For
BSD-ON:- local printer: USB cable - For network printer:Ethernet cable Take corrective actions at the host side.

Download file ID is invalid. 016-757 Auditron - Invalid User

BSD-ON:-
Account is not registered. 016-766 SMTP Server File System Error
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Checking Error in SMTP server.
the user s account setting. Set the correct user s account (user name and password). Take corrective
actions at the host side. Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Contact
016-758 Auditron - Disabled Function SMTP server administrator. -Check the SMTP Server Error. Take corrective actions at the host side.
BSD-ON:-
016-767 Invalid Recipient Email Address
Detect invalid account.
BSD-ON:-
Cause/Action Recipient email address is incorrect.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set the
new function that is allowed for that account and try again. -Request the Account Administrator to add the Cause/Action
rights. -Update to the latest F/W. Take corrective actions at the host side.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check
email address and try scanning again. Take corrective actions at the host side.
016-759 Auditron - Reached Limit
BSD-ON:- 016-768 Invalid Sender Address (Login Error)
BSD-ON:-
Reached the limit of the number of registered users.

Sender email address is incorrect.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set the Cause/Action
correct value of <User Registration>exceed the limitation. -Update to the latest F/W. Take corrective
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check
actions at the host side.
email address and try scanning again. Take corrective actions at the host side.

016-764 SMTP Server Connection Error 016-786 Data Send/Receive Timeout Error
BSD-ON:-
BSD-ON:-
Error occurs when connecting to SMTP server.
Timeout error occurs in scan data send/receive.
Cause/Action
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Contact
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if
SMTP server administrator. -Check the network connection using the [ping] command. -Checking the
network setting. (E-Mail Server Settings / DNS setings) Take corrective actions at the host side. network cable is disconnected or connected properly. When there is no problem with network cable, con-
tact server administrator. Take corrective actions at the host side.

016-765 SMTP Server HD Full 016-790 F2N Module Starting-up

BSD-ON:-
BSD-ON:-
Capacity of SMTP server is not enough.
F2N module task is starting up, or IP address is not determined.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Contact
SMTP server administrator. -Retrieve E-mails in the SMTP Server HD. Check the server capacity. Take
corrective actions at the host side.

Version 1.1 05/2014 CHAIN 16

2-29
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-30 CHAIN 16
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if
network cable is disconnected or connected properly. When there is no problem with network cable, con-
tact server administrator. Take corrective actions at the host side.

016-799 Job Environment Violation

BSD-ON:-

Print condition conflicts with other condition.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Ensure
that the printer configuration on the printer driver conforms to the printer you are using. Take corrective
actions at the host side.

016-985 Mail Size Error

BSD-ON:-

Exceed the max mail size specified on the menu.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Degrade
image quality. (Change scan resolution, etc.)Change file format. -Divide the document into blocks and
retry scanning block by block. If the error persists after the action above is taken, ensure that the error
replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2).

016-986 File Size Error

BSD-ON:-

As a result of conversion to the specified format, exceed the max file size specified for each format.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Degrade
image quality. (Change scan resolution, etc.)Change file format. -Divide the document into blocks and
retry scanning block by block. If the error persists after the action above is taken, ensure that the error
replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2).
017-600 Address Info Sum Check Fail Erase error of image data storage Flash ROM.

BSD-ON:-
Cause/Action
At POWON start-up, checking phone book and address book data and initializing incorrect data automat- Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
ically. power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
Cause/Action
• FAX PWB (PL 18.5)
Recover after message is displayed for 3 seconds. (When initialization is not completed, continue dis-
• ESS PWB (PL 18.2)
playing message.) If the error persists after the action above is taken, ensure that the error replicates
after the printer is powered off and then on, and then replace the following parts in sequence.
017-973 FAX Controller Error
• FAX PWB (PL 18.5)
BSD-ON:-
• ESS PWB (PL 18.2)
Suspend error of image data storage Flash ROM.
017-970 FAX Memory Full
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
AIOC memory run out. power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
Cause/Action
• FAX PWB (PL 18.5)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until
• ESS PWB (PL 18.2)
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists
after the action above is taken, ensure that the error replicates after the printer is powered off and then 017-974 FAX Controller Error
on, and then replace the following parts in sequence.
BSD-ON:-
• FAX PWB (PL 18.5)
Resume error of image data storage Flash ROM.
• ESS PWB (PL 18.2)
Cause/Action
017-971 FAX Controller Error Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
BSD-ON:- power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
Write error of image data storage Flash ROM.
• FAX PWB (PL 18.5)
Cause/Action • ESS PWB (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be 017-975 FAX Controller Error
solved, replace the following parts in sequence.
BSD-ON:-
• FAX PWB (PL 18.5)
Exceed the maximum number of file handles.
• ESS PWB (PL 18.2)

017-972 FAX Controller Error

BSD-ON:-

Version 1.1 05/2014 CHAIN 17

2-31
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-32 CHAIN 17
Cause/Action Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists
after the action above is taken, ensure that the error replicates after the printer is powered off and then after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the following parts in sequence. on, and then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

017-976 FAX Controller Error 017-979 FAX Controller Error

BSD-ON:- BSD-ON:-

Exceed the maximum number of controlled files. File multi-open.

Cause/Action Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists solved, replace the ESS PWB (PL 18.2)
after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the following parts in sequence. 017-980 Report File Open/Close Error
• FAX PWB (PL 18.5) BSD-ON:-
• ESS PWB (PL 18.2)
Report job fails to open/close report file.

017-977 FAX Controller Error Cause/Action

BSD-ON:- Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
Exceed the maximum number of controlled documents. solved, replace the ESS PWB (PL 18.2)

Cause/Action 017-983 EEPROM R/W Error

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until BSD-ON:-
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists At system boot, EEPROM Read/Write check error (sum check error).
after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the following parts in sequence. Cause/Action
Delete message after start-up processing is completed. Turn the power off and on to check that the error
• FAX PWB (PL 18.5)
recurs. Then, replace the ESS PWB (PL 18.2)If the problem cannot be solved, replace the printer.
• ESS PWB (PL 18.2)
017-986 FAX Controller Error
017-978 FAX Controller Error BSD-ON:-
BSD-ON:-
Create empty file (0Byte).
Exceed the maximum number of pages in document.
Cause/Action • ESS PWB (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the ESS PWB (PL 18.2)

017-987 FAX Controller Error

BSD-ON:-

Cannot read file because it is bigger than read destination buffer.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists
after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the following parts in sequence.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)

017-988 Scan Time Out

BSD-ON:-

Timeout at start of Scan To Application.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the USB connection. Reconnect the PC and the printer. -Set these items correctly. -Scan Form/Image
Type/Resolution/Paper size/Output Destination. If the error persists after the action above is taken,
ensure that the error replicates after the printer is powered off and then on, and then Install the correct
Driver Software.

017-989 FAX Controller Error

BSD-ON:-

Stop writing because size of file to be written is bigger than read destination buffer (even if file writing is
continued, it is impossible to read the file).

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists
after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the following parts in sequence.

• FAX PWB (PL 18.5)

Version 1.1 05/2014 CHAIN 17

2-33
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-34 CHAIN 17
024-340 IOT Firmware Error
BSD-ON:-
024-371 IOT-ESS Communication Fail
MCU firmware error has occurred. BSD-ON:CH3.1

Cause/Action Communication failure occurred between IOT and ESS.

1. Turn the power OFF and ON.
2. Install the latest F/W.
Cause/Action
1. Turn the power OFF and ON.
3. If the problem persists, replace the following parts in sequence:
2. Install the latest F/W.
• DRIVE PWB (PL 18.2)
3. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between ESS
• ESS PWB (PL 18.2)
PWB J6 and DRIVE PWB J1.
4. If no problem is found, replace the following parts in sequence:
• DRIVE PWB (PL 18.2)
024-348 MCU Fatal Error
• ESS PWB (PL 18.2)
BSD-ON:-

WatchDogTimer of MCU has expired.

024-910 Tray 1 Paper Size Mismatch
Cause/Action BSD-ON:CH8.3,CH7.1
1. Turn the power OFF and ON.
Tray1 paper size does not match the specified print size.
2. Install the latest F/W.

Cause/Action
Check the following:
024-360 MCU Down Load Error
BSD-ON:- • Is the paper size correct?
• Usage of out of spec paper.
MCU firmware download failed.
• Malfunction of Tray Size Guide.
Cause/Action • Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)
• Transportation failure due to foreign substance on the document path.
1. Turn the power OFF and ON.
• Foreign substance adhesion, wear of Tray1 Feed Roll, Regi. Roll, Idler Roll surface.
2. Install the latest F/W.
• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)
• Malfunction of Regi. Clutch (Digital Output[077-002]). (PL 15.1)
024-362 IOT Start Image Marking Timeout • The BTR for contamination, wear, and transportation failure due to deterioration.
• The Drive Gear for wear and damage.
BSD-ON:-
If no problem is found, replace the following parts in sequence:
"Start Image Making was not issued within the given time.
• DRIVE PWB (PL 18.2)
Cause/Action • ESS PWB (PL 18.2)
1. Turn the power OFF and ON.
2. Install the latest F/W.
3. If the problem persists, replace the following parts in sequence: 024-911 Tray 2 Paper Size Mismatch
• DRIVE PWB (PL 18.2) BSD-ON:CH8.3,CH7.2
• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 24

2-35
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-36 CHAIN 24
Tray2 paper size does not match the specified print size. • Correctly set the Tray.
• Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)
Cause/Action If no problem is found, replace the following parts in sequence:
Check the following:
• STM PWB (PL 10.6)
• Is the paper size correct? • DRIVE PWB (PL 18.2)
• Usage of out of spec paper. • ESS PWB (PL 18.2)
• Malfunction of Tray Size Guide.
• Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)
• Transportation failure due to foreign substance on the document path. 024-958 MSI Paper Size Mismatch
• Foreign substance adhesion, wear of Tray2 Feed Roll, Regi. Roll, Idler Roll surface. BSD-ON:CH8.3,CH7.2
• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)
• Malfunction of Regi. Clutch (Digital Output[077-002]). (PL 15.1) MSI paper size does not match the specified print size.
• The BTR for contamination, wear, and transportation failure due to deterioration.
• The Drive Gear for wear and damage.
Cause/Action
If no problem is found, replace the following parts in sequence: Check the following:

• Is the paper size correct?

• STM PWB (PL 10.6)
• Usage of out of spec paper.
• DRIVE PWB (PL 18.2)
• Malfunction of Tray Size Guide.
• ESS PWB (PL 18.2)
• Transportation failure due to foreign substance on the document path.
• Foreign substance adhesion, wear of MSI Feed Roll, Regi. Roll, Idler Roll surface.
024-946 Tray 1 Detached • Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)
• Malfunction of Regi. Clutch (Digital Output[077-002]). (PL 15.1)
BSD-ON:CH7.1
• The BTR for contamination, wear, and transportation failure due to deterioration.
Tray1 is not installed. • The Drive Gear for wear and damage.
If no problem is found, replace the following parts in sequence:
Cause/Action
Check the following: • DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
• Correctly set the Tray.
• Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)
If no problem is found, replace the following parts in sequence: 024-959 Tray 1 No Suitable Paper
BSD-ON:CH7.1
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2) Tray 1 is empty. Or Tray1 paper size or paper type does not match the specified print size or print type.

Cause/Action
024-947 Tray 2 Detached Check the following:
BSD-ON:CH7.2
• Is the paper size correct?
Tray2 is not installed. • Usage of out of spec paper.
• Malfunction of Tray Size Guide.
Cause/Action • Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)
Check the following: If no problem is found, replace the following parts in sequence:
• DRIVE PWB (PL 18.2) Cause/Action
• ESS PWB (PL 18.2) • Deleting Jobs
Delete the Job in suspended state.Press the Close button or recover after the time course which
was set in Fault Timeout.
024-960 Tray 2 No Suitable Paper • Resume Job
BSD-ON:CH7.2 Check the document and rerun the Job.

Tray 2 is empty. Or Tray2 paper size or paper type does not match the specified print size or print type.
024-966 Auto Paper Error (both sides)
Cause/Action
BSD-ON:-
Check the following:
Unable to Duplex No APS paper error. Paper that matches the APS calculation result is not in the Tray.
• Is the paper size correct?
• Usage of out of spec paper. Cause/Action
• Malfunction of Tray Size Guide.
• Deleting Jobs
• Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1) Delete the Job in suspended state.Press the Close button or recover after the time course which
If no problem is found, replace the following parts in sequence: was set in Fault Timeout.
• Resume Job
• STM PWB (PL 10.6)
Check the document and rerun the Job.
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)

024-970 Tray 1 Paper Size Switch Error

BSD-ON:CH7.1
024-963 MSI No Suitable Paper
BSD-ON:CH7.5 Tray1 paper guide is in a combination that is not supported by the System.

There is no paper in MSI. Or MSI paper size or paper type does not match the specified print size or print Cause/Action
type.
Check the following:
Cause/Action • Is the paper size correct?
Check the following: • Usage of out of spec paper.
• Malfunction of Tray Size Guide.
• Change to appropriate paper setting for the selected MSI.
• Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)
• Malfunction of MSI No Paper Sensor (Digital Input[075-100]). (PL 13.3)
If no problem is found, replace the following parts in sequence:
If no problem is found, replace the following parts in sequence:

• DRIVE PWB (PL 18.2) • DRIVE PWB (PL 18.2)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

024-965 Auto Paper Error 024-971 Tray 2 Paper Size Switch Error
BSD-ON:- BSD-ON:CH7.2

Tray2 paper guide is in a combination that is not supported by the System.

No APS paper error. Paper that matches the APS calculation result is not in the Tray.

Version 1.1 05/2014 CHAIN 24

2-37
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-38 CHAIN 24
Cause/Action
Check the following:

• Is the paper size correct?

• Usage of out of spec paper.
• Malfunction of Tray Size Guide.
• Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)
If no problem is found, replace the following parts in sequence:

• STM PWB (PL 10.6)

• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
027-446 IPv6 duplicate
BSD-ON:-

At start-up, detect duplicate IPv6 address on network.

Cause/Action
Duplicate IPv6 addresses have been detected. Contact the system administrator. Remove duplicates
and then power off the printer and then on. Take corrective actions at the host side.

027-452 IPv4 duplicate

BSD-ON:-

At start-up, detect duplicate IPv4 address on network.

Cause/Action
Duplicate IPv4 addresses have been detected. Contact the system administrator. Remove duplicates
and then power off the printer and then on. Take corrective actions at the host side.

Version 1.1 05/2014 CHAIN 27

2-39
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-40 CHAIN 27
031-521 SMB Login Error If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
BSD-ON:-

In SMB scan, login-able workstation is restricted. 031-524 SMB Scan User Over limit
BSD-ON:-
Cause/Action
Exceed the upper limit of the number of SMB scan users.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -About
user settings, confirm the following with system administrator. Restriction on login-able worksta-tion. -
Perform the following in sequence. Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
2.3 NET System Fault Check the number of users who use the server at the same time is not exceeding the upper limit. -Perform the
following in sequence.
2.3.5 Network-Related Details Check Flow
2.3 NET System Fault Check
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2) 2.3.5 Network-Related Details Check Flow

031-522 SMB user authentication fail or SMB Scanner login fail If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
BSD-ON:-

In SMB scan, login access is rejected. Request is not allowed. 031-525 SMB Error
BSD-ON:-
Cause/Action
SMB scan client has no access right (Win9x).
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
login name (domain name and user name) and password are correct. -Perform the following in
sequence. Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
2.3 NET System Fault Check the specified user can read and write file at the storage location. -Perform the following in sequence.

2.3.5 Network-Related Details Check Flow 2.3 NET System Fault Check

If the error persists after the action above is taken, ensure that the error replicates after the printer is pow- 2.3.5 Network-Related Details Check Flow
ered off and then on, and then replace the ESS PWB. (PL 18.2)
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
031-523 Problem with share name in SMB scan server ered off and then on, and then replace the ESS PWB. (PL 18.2)

BSD-ON:-
031-526 SMB Scan Host Name Resolution Fail
Problem with share name in SMB scan server. BSD-ON:-

Cause/Action SMB server name resolution failed.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
SMB Server connection, or check share name you specified. -Perform the following in sequence. Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
2.3 NET System Fault Check DNS connection, or check if name of forwarding destination server is registered with DNS. -Perform the
following in sequence.
2.3.5 Network-Related Details Check Flow
2.3 NET System Fault Check

Version 1.1 05/2014 CHAIN 31

2-41
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-42 CHAIN 31
2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2) 031-530 Problem with storage location of scanned image in SMB
031-527 SMB Scan DNS Server Not Set scan server
BSD-ON:-
BSD-ON:-
Problem with storage location.
DNS server is not set.
Cause/Action
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set DNS
storage location is correct. -Storage location you specified is DFS setting and check if it is linked to other
address, or set forwarding destination server address as IP address. -Perform the following in sequence.
server. -Specify directly linked server, share name, and storage location. -Perform the following in
sequence.
2.3 NET System Fault Check2.3.5 Network-Related Details Check Flow
2.3 NET System Fault Check
Take corrective actions at the host side.
2.3.5 Network-Related Details Check Flow
031-528 In SMB scan, server connection error
BSD-ON:- If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
Cannot find SMB server.
031-531 Couldn't get file/folder name of SMB scan server
Cause/Action BSD-ON:-
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.
Couldn’t get file/folder name of server.
1.Check if this device can communicate by network with the forwarding destination SMB server. For
example, check the following. -Check connection of network cable. -Check TCP/IP setting. -Check com- Cause/Action
munication with Port 137(UDP), 138(UDP), and 139(TCP).
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
2.For communication beyond the sub net, check setting of WINS server and if server name can be access right of the folder you specified. -Perform the following in sequence.
resolved correctly.
3.Perform the following in sequence 2.3 NET System Fault Check
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
2.3.5 Network-Related Details Check Flow
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2) ered off and then on, and then replace the ESS PWB. (PL 18.2)

031-529 SMB Scan DNS Server Not Set 031-532 Suffix of SMB scan file name/folder name is over limit
BSD-ON:- BSD-ON:-

Invalid password (Win9x).

Suffix of file name/folder name is over limit.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
password is correct. -Perform the following in sequence.
2.3 NET System Fault Check2.3.5 Network-Related Details Check Flow
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Change
file name/forwarding destination folder, or move or delete file in forwarding destination folder. -Perform
the following in sequence.
2.3 NET System Fault Check 2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow 2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side. Take corrective actions at the host side.

031-533 SMB Scan File Creation Fail 031-536 SMB Scan Folder Deletion Fail
BSD-ON:- BSD-ON:-

Fail to create file. Fail to delete folder.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
the file name you specified can be created in storage location. -Check if the file name you specified is not
used by other user. -Check if file or folder whose name is the same as the one you specified already
exists. -Perform the following in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
other user is not operating file in storage location you specified. -Perform the following in sequence.
2.3 NET System Fault Check

2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow

2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

Take corrective actions at the host side. 031-537 No free space in storage location on SMB scan data
031-534 SMB Scan Folder Creation Fail server
BSD-ON:-
BSD-ON:-
Storage location has no free space.
Fail to create folder.
Cause/Action
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
storage location has free space. -Perform the following in sequence.
the file name you specified can be created in storage location. -Check if file or folder whose name is the
same as the one you specified already exists. -Perform the following in sequence.
2.3 NET System Fault Check

2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow

2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.
Take corrective actions at the host side.
031-539 Invalid SMB server (Net BIOS) name is specified
031-535 SMB Scan File Deletion Fail BSD-ON:-
BSD-ON:-
Invalid SMB server (Net BIOS) name is specified.

Fail to delete file.

Cause/Action
Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
server name is correct. -Perform the following in sequence.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
other user is not operating file in storage location you specified. -Perform the following in sequence.
2.3 NET System Fault Check

Version 1.1 05/2014 CHAIN 31

2-43
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-44 CHAIN 31
2.3.5 Network-Related Details Check Flow 2.3 NET System Fault Check

Take corrective actions at the host side. 2.3.5 Network-Related Details Check Flow

031-540 SMB protocol error(4-007)Invalid scan domain name is Take corrective actions at the host side.

specified 031-543 SMB protocol error(4-045)Scan login prohibited time

BSD-ON:-
BSD-ON:-
Invalid domain name is specified. (User name is specified in domain user form)
Login prohibited time.
Cause/Action
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user
domain name is correct. -Perform the following in sequence.
settings, check the following with system administrator. -Login permitted time. -Perform the following in
sequence.
2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow 2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.
Take corrective actions at the host side.
031-541 SMB protocol error (4-008)Invalid scan user name is
specified 031-544 SMB protocol error(4-046) Password expired
BSD-ON:- BSD-ON:-

Invalid scan user name is specified. Password expired.

Cause/Action Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user
login name (user name) is correct. -Perform the following in sequence. settings, check the following with system administrator. -Password valid period. -Perform the following in
sequence.
2.3 NET System Fault Check
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
2.3.5 Network-Related Details Check Flow
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2) Take corrective actions at the host side.

031-542 SMB(TCP/IP) is not active 031-545 SMB protocol error(4-047) Password change is required
BSD-ON:- BSD-ON:-

SMB(TCP/IP) is not active. Password change is required.

Cause/Action Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait for a Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user
while and try the same operation again. If still not improved, Ask to the system administrator. -Perform settings, check the following with system administrator. -Necessity of password change. -Perform the fol-
the following in sequence. lowing in sequence.
2.3 NET System Fault Check 2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow 2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side. Take corrective actions at the host side.

031-546 SMB protocol error(4-048)User is invalid 031-549 SMB protocol error(4-051)User is restricted. Null pass-
BSD-ON:- word is prohibited
BSD-ON:-
User is invalid.
User is restricted. Null password is prohibited.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user Cause/Action
settings, check the following with system administrator. -User invalid setting. -Perform the following in
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On server
sequence.
security settings, check access permission of null password user. -User valid period. -Perform the follow-
ing in sequence.
2.3 NET System Fault Check2.3.5 Network-Related Details Check Flow
2.3 NET System Fault Check
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2) 2.3.5 Network-Related Details Check Flow

031-547 SMB protocol error(4-049)Lock-out Take corrective actions at the host side.
BSD-ON:-
031-550 SMB Scan Append Command Fail
User is locked out.
BSD-ON:-

Cause/Action Have no rename access right to the file. Server does not support SMB rename command.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user
settings, check the following with system administrator. -User lock-out status. -Perform the following in Cause/Action
sequence.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
append access right to the file. Check server supports SMB append command. -Perform the following in
2.3 NET System Fault Check
sequence.

2.3.5 Network-Related Details Check Flow 2.3 NET System Fault Check

If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
2.3.5 Network-Related Details Check Flow
ered off and then on, and then replace the ESS PWB. (PL 18.2)
Take corrective actions at the host side.
031-548 SMB protocol error(4-050)User is expired
BSD-ON:- 031-551 SMB Scan Rename Command Fail
BSD-ON:-
User is expired.
Have no rename access right to the file. Server does not support SMB rename command.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user
settings, check the following with system administrator. -User valid period. -Perform the following in
sequence.

Version 1.1 05/2014 CHAIN 31

2-45
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-46 CHAIN 31
Cause/Action Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Set DNS
rename access right to the file. Check server supports SMB rename command. -Perform the following in address, or set forwarding destination server address as IP address. Take corrective actions at the host
sequence. side.

2.3 NET System Fault Check 031-576 Server Connection Error in FTP Scan
BSD-ON:-
2.3.5 Network-Related Details Check Flow

Network connection failed.

Take corrective actions at the host side.

Cause/Action
031-552 In SMB scan, Cancel is selected for processing in the
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if
case of file name duplication, and job is cancelled because of file this device can communicate with forwarding destination FTP server. For example, check the following. -
name duplication Check if server’s IP address is correct. -Check connection of network cable. Take corrective actions at
the host side.
BSD-ON:-

Cancel is selected for processing in the case of file name duplication, and job is cancelled because of file 031-578 FTP Scan Login Name or Password Error
name duplication. BSD-ON:-

Cause/Action USER/PASS command failed.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set other
than "Cancel" for processing in the case of file name duplication, or change/delete file name the same as
the one specified in sending destination folder. -Perform the following in sequence.
2.3 NET System Fault Check
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if
login name (user name) and password are correct. Take corrective actions at the host side.

2.3.5 Network-Related Details Check Flow

031-579 Problem with Location FTP-scanned Image is Saved in
BSD-ON:-
Take corrective actions at the host side.
Fail to move data to Repository Path.
031-574 FTP Scan Host Name Resolution Fail
Cause/Action
BSD-ON:-
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if
storage location is correct. Take corrective actions at the host side.
DNS library call error.

Cause/Action 031-580 Fail to get file name/folder name of FTP scan server
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check BSD-ON:-
DNS connection, or check if name of forwarding destination server is registered with DNS. Take correc-
tive actions at the host side. NLST command failed.

031-575 FTP Scan DNS Server Not Set Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check
BSD-ON:-
server access right. Take corrective actions at the host side.
DNS library call error.
031-581 Suffix of FTP scan file name/folder name is over limit
BSD-ON:-
Same as left. BSD-ON:-

Cause/Action Data writing to FTP scan server has failed.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Change
file name / forwarding destination folder, or move or delete file in forwarding destination folder. Take cor- Cause/Action
rective actions at the host side. Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if
there is free space in storage location. Take corrective actions at the host side.
031-582 FTP Scan File Creation Fail
BSD-ON:- 031-590 FTP Error
BSD-ON:-
STOR command failed.
Cancel is selected for processing in the case of file name duplication, and job is cancelled because of file
Cause/Action name duplication.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
the file name you specified can be created in storage location. -Check if there is free space in storage Cause/Action
location. Take corrective actions at the host side. Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Set other
than"Cancel" for processing in the case of file name duplication, or change/delete file name the same as
031-584 FTP Scan Folder Creation Fail the one specified in sending destination folder. Take corrective actions at the host side.

BSD-ON:-
031-594 FTP Scan TYPE Command Fail (Network Error)
MKD command failed. BSD-ON:-

Cause/Action TYPE command failed.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
the folder name you specified can be created in storage location. -Check if the folder whose name is the
same as the one you specified already exists. Take corrective actions at the host side.
031-585 FTP Scan File Deletion Fail
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Do the
same operation again. If still not improved, contact the system administrator. Check whether you have
the access permission for appending files, or whether the server supports the append command of FTP.
Take corrective actions at the host side.

DEL command failed. 031-595 FTP Scan PORT Command Fail (Network Error)
BSD-ON:-
Cause/Action
PORT command failed.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check
server access right. Take corrective actions at the host side.
Cause/Action
031-587 FTP Scan Folder Deletion Fail Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Do the
same operation again. If still not improved, contact the system administrator. Check whether you have
BSD-ON:- the access permission for renaming files, or whether the server supports the rename command of FTP.
Take corrective actions at the host side.
RMD command failed.

Cause/Action 031-598 FTP Scan Append Command Fail

BSD-ON:-
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check
server access right. Take corrective actions at the host side.
APPE command failed.

031-588 FTP Scan Server Data Write Fail

Version 1.1 05/2014 CHAIN 31
2-47
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-48 CHAIN 31
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check
append access right to the file. Check server supports FTP append command. Take corrective actions at
the host side.

031-599 FTP Scan Rename Command Fail

BSD-ON:-

RNFR command or RNTO command failed.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check
rename access right to the file. Check server supports FTP rename command. Take corrective actions at
the host side.
033-500 FAX RX JPEG Data Limit Over 033-510 Fax Codec Error
BSD-ON:- BSD-ON:-

In FAX receive, JPEG encode data volume exceeds system data. In JBIG data decode, error in the number of decode line in one stripe.

Cause/Action Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
033-501 Fax Codec Error
• FAX PWB (PL 18.5)
BSD-ON:-
• ESS PWB (PL 18.2)
Cancel Codec processing due to error of read part during manual send.
033-511 Fax Codec Error
Cause/Action BSD-ON:-
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. Result of MH,HR,MMR receive decode is 0Line.

If the problem cannot be solved, replace the ESS PWB. (PL 18.2) Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
033-502 File Open Error the telephone line connection. Reconnect the telephone line connector. -Checking the receiving side fax.
BSD-ON:- Send the fax data to known good fax machine. -Update to the latest F/W. If the error persists after the
action above is taken, ensure that the error replicates after the printer is powered off and then on, and
File open error. then replace the following parts in sequence.

Cause/Action • FAX PWB (PL 18.5)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the • ESS PWB (PL 18.2)
power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be
solved, replace the ESS PWB. (PL 18.2)
033-512 Fax Communication Error
BSD-ON:-
033-503 Memory Full
BSD-ON:- Modem Parameter Exchange Error.

In receive, memory full. Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
Cause/Action the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists then replace the following parts in sequence.
after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the following parts in sequence. • FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
033-513 Fax Communication Error
BSD-ON:-

Version 1.1 05/2014 CHAIN 33

2-49
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-50 CHAIN 33
Communication shutdown due to memory full. Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. The pass-
Cause/Action word is incorrect. Enter the correct password. If you have forgotten your password, contact the system
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until administrator. Take corrective actions at the host side.
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists 033-518 DFAX Fax Country is not set correctly
after the action above is taken, ensure that the error replicates after the printer is powered off and then
BSD-ON:-
on, and then replace the following parts in sequence.

When DFAX job is executed, Fax Country code is Unknown.

• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Set the
033-514 JPEG DNL/SOF0 Error Country code correctly. Take corrective actions at the host side.
BSD-ON:-
033-519 DFAX Fax Function is not available
In JPEG receive, cannot get data on the number of lines.
BSD-ON:-

Cause/Action When DFAX job is executed, Fax function is not Enabled. When this error occurs at the same time as
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the 033-518, 033-519 is displayed preferentially.
power off and on to check that the error recurs. Then,update to the latest F/W.
Cause/Action
033-515 JBIG NF Error Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Set the
BSD-ON:- Fax function Enable. Take corrective actions at the host side.

In JPEG receive, cannot get color/monochrome multi-level data. 033-520 JBF_ERROR_CALLBACK

BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the Callback function returns error.
power off and on to check that the error recurs. Then,update to the latest F/W.
Cause/Action
If the problem cannot be solved, replace the ESS PWB. (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W.
033-516 JPEG EOI Error
BSD-ON:- If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

In JPEG receive, cannot detect EOI from encode data. 033-521 JBF_ERROR_MARKER_ABORT
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the Detect ABORT marker.
power off and on to check that the error recurs. Then,update to the latest F/W.
Cause/Action
033-517 DFAX Password Error Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
BSD-ON:- power off and on to check that the error recurs. Then,update to the latest F/W.

Mismatch between DFAX Password and Fax/Scan Lock Password. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)
033-522 JBF_ERROR_MARKER_UNKNOWN BIH data error.

BSD-ON:-
Cause/Action
Detect invalid marker. Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W.
Cause/Action
If the problem cannot be solved, replace the ESS PWB. (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W.
033-573 E-mail Sending Error
If the problem cannot be solved, replace the ESS PWB. (PL 18.2) BSD-ON:-

033-523 JBF_ERROR_MARKER_NOT_FOUND Domain regulation check error. The domain which is not permitted was specified and address directions
were performed.
BSD-ON:-

Predetermined marker cannot be found.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
Cause/Action email address and try scanning again. Take corrective actions at the host side.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. 033-751 Over Run
BSD-ON:-
If the problem cannot be solved, replace the ESS PWB. (PL 18.2)
Modem receive data overrun.
033-524 JBF_ERROR_MARKER_BAD_ATMOVE
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
Adaptive template is moved incorrectly. power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
Cause/Action
• FAX PWB (PL 18.5)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
• ESS PWB (PL 18.2)
power off and on to check that the error recurs. Then,update to the latest F/W.

If the problem cannot be solved, replace the ESS PWB. (PL 18.2) 033-752 During Call Busy Tone
BSD-ON:-
033-525 JBF_ERROR_MARKER_BAD_NEWLEN
BSD-ON:- In Tel/Fax mode, detect busy tone while calling external phone.

Image height is changed incorrectly. Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
Cause/Action the sending side fax. Receive the fax data from known good fax machine. -Set the Country code cor-
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the rectly. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error
power off and on to check that the error recurs. Then,update to the latest F/W. replicates after the printer is powered off and then on, and then replace the following parts in sequence.

If the problem cannot be solved, replace the ESS PWB. (PL 18.2) • FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
033-526 JBF_ERROR_BIH
BSD-ON:-

Version 1.1 05/2014 CHAIN 33

2-51
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-52 CHAIN 33

033-753 CJ Not Detection Cause/Action

BSD-ON:- Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
CJ undetected. solved, replace the following parts in sequence.

Cause/Action • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence. 033-757 Primary Channel Synchronization Error
BSD-ON:-
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2) The Primary Channel Synchronization Error occurred.

033-754 V8 Error Cause/Action

BSD-ON:- Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
V8 error. solved, replace the following parts in sequence.

Cause/Action • FAX PWB (PL 18.5)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the • ESS PWB (PL 18.2)
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence. 033-758 Control Channel Synchronization Error
BSD-ON:-
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
The Control Channel Synchronization Error occurred.

033-755 Phase2 Error Cause/Action

BSD-ON:- Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
Phase2(Line Probing) error. solved, replace the following parts in sequence.

Cause/Action • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence. 033-759 Control Channel Retrain Error
• FAX PWB (PL 18.5) BSD-ON:-

• ESS PWB (PL 18.2)

Control channel retrain error.

033-756 Phase3 Error Cause/Action

BSD-ON:- Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
Phase3(Primary Channel Equalizer Training) error. solved, replace the following parts in sequence.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) In manual send, cannot make document read on time.

Cause/Action
033-760 Control Channel OFF Time Out
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
BSD-ON:- power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
The Control Channel OFF Time Out occurred.
• FAX PWB (PL 18.5)
Cause/Action • ESS PWB (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence. 033-764 Draw Data Create Not Do
BSD-ON:-
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2) When sending, cannot make image data creation on time.

Cause/Action
033-761 Primary Channel OFF Time Out
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
BSD-ON:-
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
The Primary Channel OFF Time Out occurred.
• FAX PWB (PL 18.5)
Cause/Action • ESS PWB (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence. 033-765 File Pointer Error
BSD-ON:-
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2) In encode/decode, Read/Write file pointer error.

Cause/Action
033-762 DM Prevention Function Receive Refuse
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
BSD-ON:- power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
DM prevention function rejects to receive data.
• FAX PWB (PL 18.5)
Cause/Action • ESS PWB (PL 18.2)
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Setting
the receiving side fax. Set the Speed Dial. -Update to the latest F/W. If the error persists after the action
above is taken, ensure that the error replicates after the printer is powered off and then on, and then 033-766 Target File Opening
replace the following parts in sequence. BSD-ON:-

• FAX PWB (PL 18.5) In decode, encoding target file open.

• ESS PWB (PL 18.2)
Cause/Action
033-763 Manual Transmission Read Manuscript Not Do Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
BSD-ON:- solved, replace the following parts in sequence.

Version 1.1 05/2014 CHAIN 33

2-53
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-54 CHAIN 33
• FAX PWB (PL 18.5) Detect YD error in JBIG data decode.
• ESS PWB (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
033-767 MMR MN86064 Decode Error power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
BSD-ON:- solved, replace the following parts in sequence.

In MMR decode, MN86064 decode error. • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be 033-771 Abort Marker Error
solved, replace the following parts in sequence. BSD-ON:-

• FAX PWB (PL 18.5) Detect abort marker error in JBIG data decode.
• ESS PWB (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
033-768 AT Move Counter Over power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
BSD-ON:- solved, replace the following parts in sequence.

The number of AT Move is 5 or more in one stripe. • FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be 033-772 Undefined Marker Error
solved, replace the following parts in sequence. BSD-ON:-

• FAX PWB (PL 18.5) Detect undefined marker.

• ESS PWB (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
033-769 JBIG NEWLEN Marker Error power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
BSD-ON:- solved, replace the following parts in sequence.

NEWLEN marker undetected. • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be 033-773 BIH Error
solved, replace the following parts in sequence. BSD-ON:-

• FAX PWB (PL 18.5) BIH error in JBIG data decode.

• ESS PWB (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
033-770 YD Error power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
BSD-ON:- solved, replace the following parts in sequence.
• FAX PWB (PL 18.5) 033-777 FAX RX Decode Input Buffer Over
• ESS PWB (PL 18.2)
BSD-ON:-

033-774 FAX TX Encode Output Buffer Over In FAX receive, when copying from ECM buffer to JBIG decode input buffer, input buffer overflow.

BSD-ON:-
Cause/Action
In FAX send, JBIG encode output buffer overflow. Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
the sending side fax machine or retry sending by lowering the resolution setting. -Update to the latest F/
Cause/Action W. If the error persists after the action above is taken, ensure that the error replicates after the printer is
powered off and then on, and then replace the following parts in sequence.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the resolution setting. -Retry sending by lowering the resolution setting. -Update to the latest F/W. If the
• FAX PWB (PL 18.5)
error persists after the action above is taken, ensure that the error replicates after the printer is powered
• ESS PWB (PL 18.2)
off and then on, and then replace the following parts in sequence.

• FAX PWB (PL 18.5) 033-779 Log File Create Fail

• ESS PWB (PL 18.2)
BSD-ON:-

033-775 FAX RX Encode Output Buffer Over Cannot create log file of communication result.

BSD-ON:-
Cause/Action
In FAX receive, JBIG encode output buffer overflow. Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Cause/Action Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
then replace the following parts in sequence.
the sending side fax machine or retry sending by lowering the resolution setting. -Update to the latest F/
W. If the error persists after the action above is taken, ensure that the error replicates after the printer is
• FAX PWB (PL 18.5)
powered off and then on, and then replace the following parts in sequence.
• ESS PWB (PL 18.2)
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2) 033-782 NSS/DCS Function disagreement
BSD-ON:-
033-776 SCAN Encode Output Buffer Over
Received NSS/DCS function disagrees with capability of own terminal.
BSD-ON:-

In FAX scan and D-FAX scan, JBIG encode output buffer overflow.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set the
Cause/Action Modem Speed correctly. -Update to the latest F/W. If the error persists after the action above is taken,
ensure that the error replicates after the printer is powered off and then on, and then replace the following
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
parts in sequence.
the resolution setting. -Retry sending by lowering the resolution setting. -Update to the latest F/W. If the
error persists after the action above is taken, ensure that the error replicates after the printer is powered
• FAX PWB (PL 18.5)
off and then on, and then replace the following parts in sequence.
• ESS PWB (PL 18.2)
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2) 033-784 Fax Codec Error
BSD-ON:-

Version 1.1 05/2014 CHAIN 33

2-55
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-56 CHAIN 33
In FAX receive, JBIG decode output buffer overflow. Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until
Cause/Action the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check the smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists
sending side fax machine or retry sending by lowering the resolution setting. -Update to the latest F/W. If after the action above is taken, ensure that the error replicates after the printer is powered off and then
the error persists after the action above is taken, ensure that the error replicates after the printer is pow- on, and then replace the following parts in sequence.
ered off and then on, and then replace the following parts in sequence.
• FAX PWB (PL 18.5)
• FAX PWB (PL 18.5) • ESS PWB (PL 18.2)
• ESS PWB (PL 18.2)

033-789 Fax Job Canceled

033-786 Fax Codec Error BSD-ON:-
BSD-ON:-
Cancel.
In JBIG data decode, discrepancy between the number of decode line and the number of BIH line.
Cause/Action
Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be 033-790 Fax Job Canceled
solved, replace the following parts in sequence.
BSD-ON:-
• FAX PWB (PL 18.5)
Cancel.
• ESS PWB (PL 18.2)
Cause/Action
033-787 Fax Memory Error Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.
BSD-ON:-
033-791 Fax Job Canceled
Calling table full. BSD-ON:-

Cause/Action Cancel.
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be Cause/Action
solved, replace the following parts in sequence. Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
033-795 FAX Send Count Limit
BSD-ON:-

033-788 Fax Memory Full Reach the upper limit of Fax send accumulation pages.
BSD-ON:-
Cause/Action
Flash full. (for DFAX) Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Divide the
documents in blocks. Explain the maximum number of Fax scan pages to the operator.

033-799 Fax Codec Error

BSD-ON:-
In MH,HR,MMR receive, exceed the maximum number of received lines for 1 page.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
the sending side fax machine or sending data. -Update to the latest F/W. If the error persists after the
action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 33

2-57
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-58 CHAIN 33
034-508 Command Refuse Signal Send • FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
BSD-ON:-

Send command refuse signal to stop communication. The sender discontinued the communication.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. No action
is required.

034-515 DIS DCS Illegal Command Receive

BSD-ON:-

Receive illegal command such as DIS, DCS receive from calling terminal in spite of having no ability to
receive.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)

034-791 Check Line Connection

BSD-ON:-

The Telephone Line Connection Error.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Line con-
nection error (unconnected or mis connected) might have occurred. Check the line connection.

034-799 No Dial Data

BSD-ON:-

Auto dial is activated but no dial data exist.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

Version 1.1 05/2014 CHAIN 34

2-59
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-60 CHAIN 34
035-701 Send T1 Time Out 035-705 DCS/NSS Resend Over
BSD-ON:- BSD-ON:-

In send, T1 timeout. DCS/NSS resend over.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

035-702 Receive DCN 035-706 Fall Back Error

BSD-ON:- BSD-ON:-

DCN receive. Fall back error.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

035-704 Not Send Ability 035-708 Post Message Resend Over

BSD-ON:- BSD-ON:-

Remote device has no ability to send. Post message resend over.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 35

2-61
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-62 CHAIN 35

035-709 G3 Send RTN/PIN Receive 035-717 G3 Receive RTN Send

BSD-ON:- BSD-ON:-

In G3 send, receive RTN/PIN. In G3 receive, send RTN.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

035-710 Receive PIN 035-718 Receive T1 Time Out

BSD-ON:- BSD-ON:-

PIN receive (excl. EOR). In receive, T1 timeout.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

035-716 T2 Time Out 035-720 Not Receive Ability

BSD-ON:- BSD-ON:-

T2 timeout. Remote device has no ability to receive.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)
035-728 G3 EOL Not Receive 035-737 CTC/EOR Resend Over
BSD-ON:- BSD-ON:-

In G3 image data receive, cannot receive EOL for 13 sec (default). CTC/EOR resend over.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

035-729 Career Cut 035-739 T5 Time Out

BSD-ON:- BSD-ON:-

Career Cut. T5 Time Out.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

035-730 RS Request CS NOT ON 035-740 ECM Send EOR-Q Send

BSD-ON:- BSD-ON:-

In high-speed training, modem CS does not become ON against RS request. IN ECM send, send EOR-Q.

Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.

• FAX PWB (PL 18.5) • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 35

2-63
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-64 CHAIN 35

035-742 ECM Receive EOR-Q Receive Detect busy tone after dialing.

BSD-ON:-
Cause/Action
IN ECM receive, receive EOR-Q. Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the receiving side fax. Send the fax data to known good fax machine. -Checking the printer setting. (Line
Cause/Action type, Country code) -Update to the latest F/W. If the error persists after the action above is taken, ensure
that the error replicates after the printer is powered off and then on, and then replace the following parts
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
in sequence.
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
• FAX PWB (PL 18.5)
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
• ESS PWB (PL 18.2)
then replace the following parts in sequence.

• FAX PWB (PL 18.5) 035-792 JM Not Detection

• ESS PWB (PL 18.2)
BSD-ON:-

035-746 Before Dial Tone JM undetected.

BSD-ON:-
Cause/Action
Cannot detect dial tone before dialing. Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
Cause/Action solved, replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check • FAX PWB (PL 18.5)
that the telephone line is not busy. Set the known good fax number manually. -Update to the latest F/W.
• ESS PWB (PL 18.2)
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the following parts in sequence.
035-793 Digital Line Detection
• FAX PWB (PL 18.5)
BSD-ON:-
• ESS PWB (PL 18.2)
Connected to digital line and cannot connect. (Detect when connecting to line.)
035-779 FAX FWD document change error
BSD-ON:-
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
FAX forward document change error. the Line type. (PSTN / PBX) -Update to the latest F/W. If the error persists after the action above is taken,
ensure that the error replicates after the printer is powered off and then on, and then replace the following
Cause/Action parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the • FAX PWB (PL 18.5)
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
• ESS PWB (PL 18.2)
solved, replace the following parts in sequence.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)

035-781 Target Fax Busy

BSD-ON:-
041-340 IOT NVRAM Error
BSD-ON:-

NVM (EEPROM) data abnormality. (When specific value is not in the specific address)

Cause/Action
1. Turn the power OFF and ON.
2. Initialize NVM(EEPROM).
3. Install the latest F/W.
4. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between ESS
PWB J6 and DRIVE PWB J1.
5. If the problem persists, replace the following parts in sequence:
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)

041-347 IOT I/F Failure

BSD-ON:-

MCU internal error. (I/F part)

Cause/Action
1. Turn the power OFF and ON.
2. Install the latest F/W.
3. If the problem persists, replace the following parts in sequence:
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)

041-388 Marking Logic Fail

BSD-ON:-

When fatal abnormality was detected in Marking control.

Cause/Action
1. Turn the power OFF and ON.
2. Install the latest F/W.

Version 1.1 05/2014 CHAIN 41

2-65
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-66 CHAIN 41
 A
042-313 IOT Fan Motor Failure • The Drive Gear for wear, damage, and bearing blockage.
• Load towards the Main Motor.
BSD-ON:CH10.4

Abnormality in Fusing Exhaust Fan. If no problem is found, replace the following parts in sequence:
• Main Motor (PL 3.4)
Procedure • DRIVE PWB (PL 18.2)
Enter CE Mode and turn Digital Output[042-010] ON. Does the Fusing Exhaust Fan rotate?
Y N Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire
Check the power supply line of the Fusing Exhaust Fan (+24VDC). Is the Fusing Exhaust Fan between Main Motor J208-6 and DRIVE PWB J411-1.
power supply normal? If no problem is found, replace the following parts in sequence:
Y N • DRIVE PWB (PL 18.2)
Check the power supply circuit to the Fusing Exhaust Fan. • ESS PWB (PL 18.2)
• Main Motor (PL 3.4)
Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between the Fusing Exhaust Fan and DRIVE
PWB J202. 042-325 (02h) YMC Link Sensor Fail
• Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6. BSD-ON:CH9.9
• Load towards the Fusing Exhaust Fan.
Abnormality in YMC Link Sensor detection (Malfunction in switching drive between Color Mode and BW
Mode).
If no problem is found, replace the following parts in sequence:
• Fusing Exhaust Fan (PL 4.1) Procedure
• DRIVE PWB (PL 18.2) Remove the Rear Cover. Enter CE Mode and turn Digital Output[042-009] (1st BTR Initialize) ON. The
FC/BW Drive Switch operation will be turned on.. Is the Operating Link Bar moving Up (or Down)?
Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire
Y N
between the Fusing Exhaust Fan and DRIVE PWB J202-3. Turn OFF the power and check the following:
If no problem is found, replace the following parts in sequence:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J416 and YMC LINK
• DRIVE PWB (PL 18.2)
SOLENOID P211.
• ESS PWB (PL 18.2)
• Wear, damage of Gear type of the DRIVE, Link Bar.
• Fusing Exhaust Fan (PL 4.1)

If no problem is found, replace the following parts in sequence:

042-325 (01h) Main Motor Fail • DRIVE ASSEMBLY (PL 3.1)
BSD-ON:CH4.1 • DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
Rotation abnormality of the Main Motor.
Turn OFF the power and check the following:
Procedure • Dislocation, poor assembly of YMC LINK SOLENOID.
Enter CE Mode and turn Digital Output[042-001] ON.. Does the Main Motor rotate? • Disconnection, shortage or contact failure of wire between DRIVE PWB J409 and YMC LINK SEN-
Y N SOR P109.
Check the power supply line of the Main Motor (+24VDC).. Is the Main Motor power supply nor- If no problem is found, replace the following parts in sequence:
mal? • DRIVE ASSEMBLY (PL 3.1)
Y N
• DRIVE PWB (PL 18.2)
Check the power supply circuit to the Main Motor.
• ESS PWB (PL 18.2)
Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between Main Motor J208 and DRIVE PWB 042-326 Sub Motor Fail
J411.
BSD-ON:CH4.2
• Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.
A
Version 1.1 05/2014 CHAIN 42
2-67
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-68 CHAIN 42
A
Rotation abnormality of the Sub Motor.
If no problem is found, replace the following parts in sequence:
Procedure • Fusing Motor (PL 3.4)
Enter CE Mode and turn Digital Output[042-003] ON.. Does the Sub Motor rotate? • DRIVE PWB (PL 18.2)
Y N
Check the power supply line of the Sub Motor (+24VDC).. Is the Sub Motor power supply nor- Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire
mal? between Fusing Motor J207-6 and DRIVE PWB J411-3.
Y N If no problem is found, replace the following parts in sequence:
Check the power supply circuit to the Sub Motor. • DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
Turn OFF the power and check the following: • Fusing Motor (PL 3.4)
• Disconnection, shortage or contact failure of wire between Sub Motor J209 and DRIVE PWB
J412.
• Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6. 042-330 Fusing Exhaust Fan Fail
• The Drive Gear for wear, damage, and bearing blockage. BSD-ON:CH10.4
• Load towards the Sub Motor.
Abnormality in Fusing Exhaust Fan rotation.

If no problem is found, replace the following parts in sequence: Procedure

• Sub Motor (PL 3.4)
Enter CE Mode and turn Digital Output[042-010] ON.. Does the Fusing Exhaust Fan rotate?
• DRIVE PWB (PL 18.2) Y N
Check the power supply line of the Fusing Exhaust Fan (+24VDC).. Is the Fusing Exhaust Fan
Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire
power supply normal?
between Sub Motor J209-6 and DRIVE PWB J412-3. Y N
If no problem is found, replace the following parts in sequence:
Check the power supply circuit to the Fusing Exhaust Fan.
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2) Turn OFF the power and check the following:
• Sub Motor (PL 3.4) • Disconnection, shortage or contact failure of wire between the Fusing Exhaust Fan and DRIVE
PWB J202.
042-327 Fusing Motor Fail • Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.

BSD-ON:CH10.1 • Load towards the Fusing Exhaust Fan.

Rotation abnormality of the Fusing Motor. If no problem is found, replace the following parts in sequence:
• Fusing Exhaust Fan (PL 4.1)
Procedure • DRIVE PWB (PL 18.2)
Enter CE Mode and turn Digital Output[042-005] ON.. Does the Fusing Motor rotate?
Y N Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire
Check the power supply line of the Fusing Motor (+24VDC).. Is the Fusing Motor power supply between the Fusing Exhaust Fan and DRIVE PWB J202-3.
normal? If no problem is found, replace the following parts in sequence:
Y N • DRIVE PWB (PL 18.2)
Check the power supply circuit to the Fusing Motor • ESS PWB (PL 18.2)
• Fusing Exhaust Fan (PL 4.1)
Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between Fusing Motor J207 and DRIVE
PWB J411. 042-700 IOT Cooling Down
• Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6. BSD-ON:CH9.8
• The Drive Gear for wear, damage, and bearing blockage.
Entered cooling mode due to temperature increase inside the machine.
• Load towards the Fusing Motor.
A
Cause/Action
1. Check to see if there is any source of heat that may influence the device.
2. Leave the device Powered ON and wait for a while (30-40min). Continue to cool with the Fan until
the temperature inside the device drops.
3. If the problem persists, replace the following parts in sequence:
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 42

2-69
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-70 CHAIN 42
050-101 IOT Remain Zone LH-1 JAM Cause/Action
BSD-ON:- 1. Open Cover [A] by raising the release lever.
2. Pull LeverA1 and open the Chute.
Detected leftover paper near LH-1. 3. Remove the paper which was the cause.
4. Return LeverA1 to the original position.
Cause/Action 5. Press the center of Cover[A] and close it tightly.
1. Open Cover [A] by raising the release lever. 6. Proceed to JAM Error (07X-XXX) FIP when it is not recovered.
2. Remove the paper which was the cause.
3. Press the center of Cover[A] and close it tightly.
4. Proceed to JAM Error (07X-XXX) FIP when it is not recovered. 050-106 IOT Remain Zone LH-2 + DUP-2 JAM
BSD-ON:-

050-102 IOT Remain Zone LH-1 + DUP-1 JAM Detected leftover paper near LH-2 + DUP-2.
BSD-ON:-
Cause/Action
Detected leftover paper near LH-1 + DUP-1. 1. Open Cover [A] by raising the release lever.
2. Pull LeverA1 and open the Chute.
Cause/Action 3. Remove the paper which was the cause.
1. Open Cover [A] by raising the release lever.
4. Return LeverA1 to the original position.
2. Remove the paper which was the cause.
5. If there is paper insider Cover [A], remove that paper as well.
3. If there is paper insider Cover [A], remove that paper as well.
6. Press the center of Cover[A] and close it tightly.
4. Press the center of Cover[A] and close it tightly.
7. Proceed to JAM Error (07X-XXX) FIP when it is not recovered.
5. Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-109 IOT Remain Zone LHL JAM

050-103 IOT Remain Zone LH-1 + DUP-2 JAM BSD-ON:-
BSD-ON:-
Detected leftover paper near LHL.
Detected leftover paper near LH-1 + DUP-2.
Cause/Action
Cause/Action 1. Open Cover [B] by raising the release lever.
1. Open Cover [A] by raising the release lever.
2. Remove the paper which was the cause.
2. Remove the paper which was the cause.
3. Press the center of Cover[B] and close it tightly.
3. If there is paper insider Cover [A], remove that paper as well.
4. Proceed to JAM Error (07X-XXX) FIP when it is not recovered.
4. Press the center of Cover[A] and close it tightly.
5. Proceed to JAM Error (07X-XXX) FIP when it is not recovered.
050-112 IOT Remain Zone MSI JAM
BSD-ON:-
050-104 IOT Remain Zone LH-2 JAM
BSD-ON:- Detected leftover paper near MSI.

Detected leftover paper near LH-2. Cause/Action

1. Check the inside of the manual bypass tray (around insertion port of the paper) and remove any
jammed paper.

Version 1.1 05/2014 CHAIN 50

2-71
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-72 CHAIN 50
2. Line up the 4 corners of the paper that was taken out.
3. Face down the side you want to print and insert the paper until it touches the insertion port.
4. Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-121 IOT Remain Zone 1T JAM

BSD-ON:-

Detected leftover paper near 1T.

Cause/Action
1. Pull out Paper Tray1.
2. Remove the jammed paper.
3. Slowly insert the Paper Tray all the way in.
4. Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-122 IOT Remain Zone 2T JAM

BSD-ON:-

Detected leftover paper near 2T.

Cause/Action
1. Pull out Paper Tray2.
2. Remove the jammed paper.
3. Slowly insert the Paper Tray all the way in.
4. Proceed to JAM Error (07X-XXX) FIP when it is not recovered.
061-371 LPH Error
BSD-ON:CH6.4,CH6.5

Detected LPH Error.

Cause/Action
1. Try turning the Power Off/On several times and check to see if it reproduces.
2. Check the LPH color which the failure occurred, and the type of failure from the Error code. If the
color can be specified from the Error code, skip Step3 and proceed to Setp4.
3. If the LPH color which the failure occurred cannot be specified from the Error code, enter CE Mode
and run NVM[749-002]. Check the LPH color which the failure occurred.
• bit0: Y
• bit1: M
• bit2: C
• bit3: K
4. Check to see if there is any stain or contamination by foreign substances near LPH where the failure
is occurring.
5. Check to see if there is any poor connection between LPH and ESS PWB where failure is occurring.
6. Check the power supply (SLEEP+5VDC) up to LPH where the failure is occurring.
7. If no problem is found, replace the following parts in sequence:
• LPH (PL 2.1)
• Drum Cartridge (PL 8.1)
• FFC Cable (PL 2.1)
• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 61

2-73
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-74 CHAIN 61
062-276 IIT System Error 062-311 IIT Software Logic Fail
BSD-ON:- BSD-ON:-

Detected IIT internal communication error. Detected abnormality in IISS software.

Cause/Action Cause/Action
1. Turn the power OFF and ON. 1. Turn the power OFF and ON.
2. If the problem persists, replace the ESS PWB. (PL 18.2) 2. Install the latest F/W.
3. If the problem persists, replace the ESS PWB. (PL 18.2)

062-277 DADF Communication Fail

BSD-ON:CH3.2 062-312 IIT Initialization Error
BSD-ON:-
Transmission cannot be established between the ESS PWB and the DADF PWB.
Failed to initialize IIT.
Cause/Action
1. Turn the power OFF and ON. Cause/Action
2. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between ESS 1. Turn the power OFF and ON.
PWB J14 and DADF PWB J751, J752. 2. Install the latest F/W.
3. If no problem is found, replace the following parts in sequence: 3. If the problem persists, replace the ESS PWB. (PL 18.2)
• DADF PWB (PL 56.2)
• ESS PWB (PL 18.2)
062-317 IIT Video Overrun
BSD-ON:-
062-300 Platen Interlock Open
BSD-ON:CH6.1 Detected interference buffer full during DADF scan.

Any of the following was detected: Cause/Action

1. Turn the power OFF and ON.
• ADF Job was blocked by opening the Platen Cover.
2. Install the latest F/W.
• Platen Cover was opened when the document was set in DADF.
3. If the problem persists, replace the ESS PWB. (PL 18.2)
• Platen Cover was opened while performing a Job specified by DADF.

Cause/Action 062-318 IIT Scan Timing Error

Check the following: BSD-ON:-

• The DADF for improper closing. Scan setting did not make it in time during Page Gap.
• Malfunction of Platen Close Sensor: IIT Input[062-300] (PL 1.3)
• Disconnection, shortage or contact failure of wire between Platen Close Sensor J724 and ESS Cause/Action
PWB J19. 1. Turn the power OFF and ON.
If no problem is found, replace the ESS PWB. (PL 18.2) 2. Install the latest F/W.
3. If the problem persists, replace the ESS PWB. (PL 18.2)

Version 1.1 05/2014 CHAIN 62

2-75
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-76 CHAIN 62

062-319 PLL Lock Timeout Error 062-360 Carriage Position Fail

BSD-ON:- BSD-ON:CH6.2

Detected error with scanner processing. Any of the following was detected:

Cause/Action • An error with the count value of the Carriage Position Control.
1. Turn the power OFF and ON. • No IIT Regi. Sensor input during Carriage initialization.
2. Install the latest F/W. • Abnormality in detected position of IIT Regi. Sensor
3. If the problem persists, replace the ESS PWB. (PL 18.2)

Cause/Action
062-320 WOZ Library Error Check the following:
BSD-ON:-
• Malfunction of IIT Regi. Sensor (IIT Input[062-212]). (PL 1.3)
Detected WOZ library error. • Malfunction of IIT Scan Motor (IIT Output[062-005/006] (Scan/Return)). (PL 1.4)
• The Drive Belt and Drive Wire for slack and wear.
Cause/Action • The Carriage operation for mechanical loading.
1. Turn the power OFF and ON.
2. Install the latest F/W. If no problem is found, replace the ESS PWB. (PL 18.2)
3. If the problem persists, replace the ESS PWB. (PL 18.2)

062-322 Scan Parameter Error 062-371 Lamp Illumination Fail

BSD-ON:- BSD-ON:CH6.3

Detected error in Scan/Parameter. Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts)

Cause/Action Initial Actions

1. Turn the power OFF and ON. Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color
Correction Plate for deterioration or contamination.
2. Install the latest F/W.
3. If the problem persists, replace the ESS PWB. (PL 18.2)
Procedure
1. Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then per-
form [NVM Write].
062-328 FPGA Config Timeout
2. A 3 or 4-digit number is displayed in the current value column.
BSD-ON:-
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropri-
FPGA Config Setup by IIT SW was not completed within the specified time. ate parts.
Sample Display
Cause/Action • 110 (3-digit display):
1. Turn the power OFF and ON. LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
2. Install the latest F/W. (The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not
displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
3. If the problem persists, replace the ESS PWB. (PL 18.2)
• 1000 (4-digit display):
The LED Lamp Wire Harness is damaged or has poor contact.
 (The first 2 digits "10" in "1000" are the upper digits, which indicates the LED Lamp Wire Har- 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appro-
ness. The lower 2 digits "00" indicates that nothing is applicable (no failures).) priate parts.
NOTE: Sample Display
Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to • 110 (3-digit display):
check the value (diagnostic result). LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not
displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
Table 1 • 1000 (4-digit display):
Current value Component Name PL No. The LED Lamp Wire Harness is damaged or has poor contact.
(The first 2 digits "10" in "1000" are the upper digits, which indicates the LED Lamp Wire Har-
00 Not applicable (No errors) -
ness. The lower 2 digits "00" indicates that nothing is applicable (no failures).)
01 Lamp (CIS Sensor Assy) PL 1.3
NOTE:
02 CIS Sensor Assy PL 1.3
Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to
03 Flexible Flat Cable (CIS Cable) PL 1.3
check the value (diagnostic result).
04 This value is not displayed -
05 This value is not displayed -
06 This value is not displayed -
Table 1
07 This value is not displayed -
Current value Component Name PL No.
08 This value is not displayed -
09 This value is not displayed - 00 Not applicable (No errors) -

10 This value is not displayed - 01 Lamp (CIS Sensor Assy) PL 1.3

02 CIS Sensor Assy PL 1.3
4. After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then per- 03 Flexible Flat Cable (CIS Cable) PL 1.3
form "NVM Write". 04 This value is not displayed -
5. Check that the current value column becomes ’0’. 05 This value is not displayed -
6. If the problem persists after performing the above procedure, check the following: 06 This value is not displayed -
• Out of Lamp (CIS Sensor Assy) (IIT Output[062-002]). (PL 1.3) 07 This value is not displayed -
• Disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS 08 This value is not displayed -
PWB J15 (Especially check to see that the Flat Cable is not inserted in an angle). 09 This value is not displayed -
7. If no problem is found, replace the ESS PWB. (PL 18.2) 10 This value is not displayed -

062-380 AGC Fail 4. After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then per-
form "NVM Write".
BSD-ON:CH6.3
5. Check that the current value column becomes ’0’.
Insufficient lamp brightness was detected when performing AGC. 6. If the problem persists after performing the above procedure, check the following:
• Out of Lamp (CIS Sensor Assy) (IIT Output[062-002]). (PL 1.3)
Initial Actions • Disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS
Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color PWB J15 (Especially check to see that the Flat Cable is not inserted in an angle).
Correction Plate for deterioration or contamination. 7. If no problem is found, replace the ESS PWB. (PL 18.2)

Procedure 062-386 AOC Fail

1. Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then per- BSD-ON:CH6.3
form [NVM Write].
2. A 3 or 4-digit number is displayed in the current value column. A CCD output error was detected when performing AOC.

Version 1.1 05/2014 CHAIN 62

2-77
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-78 CHAIN 62
Procedure 062-393 CCD PWB Sync Signal Fail
1. Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then per- BSD-ON:CH6.3
form [NVM Write].
2. A 3 or 4-digit number is displayed in the current value column. • Write failure to the Shading Memory has occurred.
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropri- • Detected that there is no writing can be done in Gap Memory.
ate parts. • Averaging processing error has occurred in the ASIC.
Sample Display
• 110 (3-digit display): Procedure
LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
1. Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then per-
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not form [NVM Write].
displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.) 2. A 3 or 4-digit number is displayed in the current value column.
• 1000 (4-digit display): 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropri-
The LED Lamp Wire Harness is damaged or has poor contact. ate parts.
(The first 2 digits "10" in "1000" are the upper digits, which indicates the LED Lamp Wire Har- Sample Display
ness. The lower 2 digits "00" indicates that nothing is applicable (no failures).)
• 110 (3-digit display):
NOTE:
LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not
check the value (diagnostic result).
displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
• 1000 (4-digit display):
The LED Lamp Wire Harness is damaged or has poor contact.
Table 1
(The first 2 digits "10" in "1000" are the upper digits, which indicates the LED Lamp Wire Har-
Current value Component Name PL No. ness. The lower 2 digits "00" indicates that nothing is applicable (no failures).)
00 Not applicable (No errors) - NOTE:
01 Lamp (CIS Sensor Assy) PL 1.3 Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to
check the value (diagnostic result).
02 CIS Sensor Assy PL 1.3
03 Flexible Flat Cable (CIS Cable) PL 1.3
04 This value is not displayed -
Table 1
05 This value is not displayed -
06 This value is not displayed - Current value Component Name PL No.
07 This value is not displayed - 00 Not applicable (No errors) -
08 This value is not displayed - 01 Lamp (CIS Sensor Assy) PL 1.3
09 This value is not displayed - 02 CIS Sensor Assy PL 1.3
10 This value is not displayed - 03 Flexible Flat Cable (CIS Cable) PL 1.3
04 This value is not displayed -
4. After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then per- 05 This value is not displayed -
form "NVM Write". 06 This value is not displayed -
5. Check that the current value column becomes ’0’. 07 This value is not displayed -
6. If the problem persists after performing the above procedure, check the following: 08 This value is not displayed -
• Out of Lamp (CIS Sensor Assy) (IIT Output[062-002]). (PL 1.3) 09 This value is not displayed -
• Disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS 10 This value is not displayed -
PWB J15 (Especially check to see that the Flat Cable is not inserted in an angle).
7. If no problem is found, replace the ESS PWB. (PL 18.2)
4. After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then per-
form "NVM Write".
5. Check that the current value column becomes ’0’.
6. If the problem persists after performing the above procedure, check the following:
• Out of Lamp (CIS Sensor Assy) (IIT Output[062-002]). (PL 1.3)
• Disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS
PWB J15 (Especially check to see that the Flat Cable is not inserted in an angle).
7. If no problem is found, replace the ESS PWB. (PL 18.2)

062-396 CCD Cable Connection Fail

BSD-ON:CH6.3

A CCD Flat Cable connection error was detected.

Cause/Action
1. Turn the power OFF and ON.
2. Turn the Power Off and check to see if there is disconnection, shortage or contact failure of wire
between CIS Sensor Assy J700 and ESS PWB J15 (Especially check to see that the Flat Cable is
not inserted at an angle).
3. If no problem is found, replace the following parts in sequence:
• Flexible Flat Cable (CIS Cable) (PL 1.3)
• ESS PWB (PL 18.2)

062-790 Copy Limit (Scan-JobAbort)

BSD-ON:-

Detected the limit of copy.

Cause/Action
1. Delete the Job in suspended state. Press the [Close] button or recover after the time course which
was set in Fault Timeout.
2. Check the document and rerun the Job.

062-956 Not-Supported Doc Size Platen

BSD-ON:-

Detected unsupported document size in Platen Scan.

Cause/Action
1. Delete the Job in suspended state. Press the [Close] button or recover after the time course which
was set in Fault Timeout.
2. Check the document and rerun the Job.

Version 1.1 05/2014 CHAIN 62

2-79
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-80 CHAIN 62
071-105 Regi. Sensor On Jam (Tray 1)
BSD-ON:CH8.3,CH4.2,CH8.1

During paper feed from Tray 1, the Regi Sensor did not turn ON within the specified time after the Tray 1
Feed Clutch On.

Cause/Action
Check the following:

• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

• Malfunction of Sub Motor (Digital Output[042-003]). (PL 3.4)
• Malfunction of Tray 1 Feed Clutch (Digital Output[071-001]. (PL 3.3)
• The Feed Roll for contamination, wear, and transportation failure due to deterioration.
• The Drive Gear for wear and damage.
• A paper transportation failure due to foreign substances on the paper path.
• Usage of out of spec paper.

If no problem is found, replace the following parts in sequence:

• DRIVE PWB (PL 18.2)

• ESS PWB (PL 18.2)

071-211 Tray 1 Sensor Fail

BSD-ON:CH7.1

When A/D value of Sensor malfunction is displayed 5 consecutive times in 100ms cycle.

Cause/Action
Check the following:

• Turn the power OFF and ON.

• Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)
If no problem is found, replace the following parts in sequence:

• DRIVE PWB (PL 18.2)

• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 71

2-81
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-82 CHAIN 71
072-100 Tray2 Miss Feed Jam 072-211 IOT Option Feeder 2 Failure
BSD-ON:CH8.2,CH7.4 BSD-ON:CH3.3

Paper does not turn the Tray 2 Feed Out Sensor ON within the specified time after Tray 2 Feed Start. Detected IOT Option Feeder 2 error.

Cause/Action Cause/Action
Check the following: 1. Turn the power OFF and ON.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between STM
• Malfunction of Tray 2 Feed Out Sensor (Digital Input[072-103]). (PL 10.5) PWB J541 and DRIVE PWB J419.
• Malfunction of STM Take Away Motor (Digital Output[077-033]). (PL 10.6) 3. Check for disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS
• Malfunction of Tray 2 Feed/Lift Up Motor (Digital Output[072-001] (Feed)). (PL 10.3) PWB J6.
• The T/A Roll 2, Feed Roll, Nudger Roll, and Pinch Roll for transportation failure due to contamina- 4. Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)
tion, wear, and deterioration. 5. If no problem is found, replace the following parts in sequence:
• The Drive Gear for wear and damage. • STM PWB (PL 10.6)
• A paper transportation failure due to foreign substances on the paper path. • DRIVE PWB (PL 18.2)
• Usage of out of spec paper. • ESS PWB (PL 18.2)

If no problem is found, replace the STM PWB. (PL 10.6)

072-461 Tray 2 Lift Up NG
BSD-ON:CH7.4

072-105 Regi. Sensor On Jam (Tray 2) Do not turn ON the Tray2 Level Sensor within the specified time range after starting the Tray2 Lift Up.
BSD-ON:CH8.3,CH8.2
Cause/Action
Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding Check the following:
the Feed from Tray2.
• Malfunction of Tray 2 Level Sensor (Digital Input[072-102]). (PL 10.3)
Cause/Action • Malfunction of Tray 2 Feed/Lift Motor (Digital Output[072-002] (Lift Up)). (PL 10.3)
Check the following:
• The drive system between the Bottom Plate and the Tray 2 Feed/Lift Motor for operation failure.
• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1) • The Tray for Paper misload
• Malfunction of STM Take Away Motor (Digital Output[077-033]). (PL 10.6) • The Tray for existence of objects other than Paper.
• The T/A Roll 2, Feed Roll, and Pinch Roll for transportation failure due to contamination, wear, and
deterioration. If no problem is found, replace the STM PWB. (PL 10.6)
• The Drive Gear for wear and damage.
• A paper transportation failure due to foreign substances on the paper path.
• Usage of out of spec paper.

If no problem is found, replace the following parts in sequence:

• STM PWB (PL 10.6)

• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 72

2-83
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-84 CHAIN 72
075-101 Regi. Sensor On Jam (MSI)
BSD-ON:CH8.3,CH4.2,

During paper feed from the MSI, the Regi Sensor did not turn ON within the specified time after the MSI
Feed Clutch On.

Cause/Action
Check the following:

• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

• Malfunction of Sub Motor (Digital Output[042-003]). (PL 3.4)
• Malfunction of MSI Feed Clutch (Digital Output[075-001]. (PL 13.3)
• The MSI Feed Roll and the MSI Nudger Roll for contamination, wear, and transportation failure due
to deterioration.
• The Drive Gear for wear and damage.
• A paper transportation failure due to foreign substances on the paper path.
• Usage of out of spec paper.

If no problem is found, replace the following parts in sequence:

• DRIVE PWB (PL 18.2)

• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 75

2-85
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-86 CHAIN 75
077-104 Regi. Sensor Off Jam • ESS PWB (PL 18.2)

BSD-ON:CH8.3

Paper does not Regi Sensor OFF within the specified time range from turning On the Regi Clutch. 077-108 Fusing Unit Exit Sensor Off Jam (Short)
BSD-ON:CH10.4
Cause/Action
Check the following: The time taken for the Fusing Unit Exit Sensor to turn from ON to OFF is shorter than the specified time.

• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1) Cause/Action

• Malfunction of Sub Motor (Digital Output[042-003]). (PL 3.4) Check the following:
• Malfunction of Regi. Clutch (Digital Output[077-002]. (PL 15.1)
• Malfunction of Fusing Unit Exit Sensor (Digital Input[077-101]). (PL 7.1)
• The Regi Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration.
• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)
• The Transfer Unit for a decrease in transportation force.
• Malfunction of Fusing Motor (Digital Output[042-005]). (PL 3.4)
• The Drive Gear for wear and damage.
• Malfunction of Invert Drive Motor (Digital Output[077-014] (Exit)). (When installing Duplex) (PL 17.1)
• A paper transportation failure due to foreign substances on the paper path.
• Usage of out of spec paper. • The Heat Roll for wound up, stuck paper.
• Usage of out of spec paper.

If no problem is found, replace the following parts in sequence:

If no problem is found, replace the following parts in sequence:
• DRIVE PWB (PL 18.2)
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
• ESS PWB (PL 18.2)

077-106 Fusing Unit Exit Sensor On Jam

BSD-ON:CH10.4
077-109 Fusing Unit Exit Sensor Off Jam (Long)
BSD-ON:CH10.3
The Fusing Unit Exit Sensor did not turn ON within the specified time after the Regi Clutch On.
After the Regi Sensor Off, the Fusing Unit Exit Sensor did not turn OFF within the specified time.
Cause/Action
Check the following:
Cause/Action
Check the following:
• Malfunction of Fusing Unit Exit Sensor (Digital Input[077-101]). (PL 7.1)
• Malfunction of Fusing Unit Exit Sensor (Digital Input[077-101]). (PL 7.1)
• Malfunction of Fusing Motor (Digital Output[042-005]). (PL 3.4)
• Malfunction of Fusing Motor (Digital Output[042-005]). (PL 3.4)
• Malfunction of Regi. Clutch (Digital Output[077-002]. (PL 15.1)
• Malfunction of Invert Drive Motor (Digital Output[077-014] (Exit)). (When installing Duplex) (PL 17.1)
• The Fusing Unit Exit Chute for improper installation and deformation.
• The Exit Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration.
• The Transfer Unit for a decrease in transportation force.
• The Transfer Unit for a decrease in transportation force.
• The Drive Gear for wear and damage.
• The Heat Roll for wound up, stuck paper.
• The Heat Roll for wound up, stuck paper.
• The Drive Gear for wear and damage.
• A paper transportation failure due to foreign substances on the paper path.
• Usage of out of spec paper.
• Usage of out of spec paper.

If no problem is found, replace the following parts in sequence:

If no problem is found, replace the following parts in sequence:

• DRIVE PWB (PL 18.2) • DRIVE PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 77

2-87
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-88 CHAIN 77
• ESS PWB (PL 18.2) Cause/Action
Check the following:

077-123 Regi. Sensor On Jam (Duplex Direct) • Malfunction of Front Cover Interlock Switch (Digital Input[077-303]). (PL 18.1)
BSD-ON:CH8.3 • The Front Cover for damage or mismatch.
If no problem is found, replace the following parts in sequence:
Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding
the Duplex Path from Tray2. • LVPS (PL 18.3)
• DRIVE PWB (PL 18.2)
Cause/Action • ESS PWB (PL 18.2)
Check the following:

• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

077-301 L/H Cover Open
• Malfunction of Fusing Motor (Digital Output[042-005]). (PL 3.4)
BSD-ON:CH1.6
• Malfunction of Invert Drive Motor (Digital Output[077-015] (Pull-In)). (When installing Duplex) (PL
17.1)
Detected opened L/H Cove.
• Malfunction of Dupex Clutch (Digital Output[077-003]. (PL 14.6)
• The Exit Roll, Duplex Roll 1, 2, and Pinch Roll for transportation failure due to contamination, wear, Cause/Action
and deterioration. Check the following:
• The Drive Gear and Belt for wear and damage.
• A paper transportation failure due to foreign substances on the paper path. • Malfunction of L/H Cover Interlock Switch (Digital Input[077-300]). (PL 14.1)
• Usage of out of spec paper. • The L/H Cover for damage or mismatch.
If no problem is found, replace the following parts in sequence:
If no problem is found, replace the following parts in sequence:
• LVPS (PL 18.3)
• DRIVE PWB (PL 18.2) • DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2) • ESS PWB (PL 18.2)

077-217 Duplex Miss Configuration 077-302 STM Left Cover Open

BSD-ON:- BSD-ON:CH1.6

Duplex setting error. Detected opened STM Left Cove.

Cause/Action Cause/Action
1. Turn the power OFF and ON. Check the following:
2. Check the Duplex Unit.
• Malfunction of STM Left Cover Switch (Digital Input[077-306]). (PL 14.1)
• The L/H Cover for damage or mismatch.
077-300 Front Cover Open If no problem is found, replace the following parts in sequence:

BSD-ON:CH1.6
• STM PWB (PL 10.6)
Detected opened Front Cove. • DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
091-313 CRUM ASIC Comm Fail Cause/Action
BSD-ON:- Replace the Drum Cartridge (K). (PL 8.1)

CRUM ASIC failure detected. 091-406 Drum Cartridge K Pre Near Life
BSD-ON:CH9.2
Cause/Action
1. Turn the power OFF and ON. If it recovers, assume it was a malfunction such as exterior noise or It is necessary to prepare for Drum Cartridge (K) replacement.
internal electric discharge noise.
2. Turn OFF the power and check the following connections for open circuits, short circuits, and poor Cause/Action
contacts. Prepare a new Drum Cartridge (K) as the replacement time of the Drum Cartridge (K) is approaching. In
• Between Xero CRUM Connector Assembly (Y) J105 and DRIVE PWB J407 addition, replace the Drum Cartridge (K) as necessary. (PL 8.1)
• Between Xero CRUM Connector Assembly (M) J106 and DRIVE PWB J407
• Between Xero CRUM Connector Assembly (C) J107 and DRIVE PWB J407 091-411 Drum Cartridge Y Near Life
• Between Xero CRUM Connector Assembly (K) J108 and DRIVE PWB J407 BSD-ON:CH9.1
3. If no problem is found, replace the following parts in sequence:
• Drum Cartridge (Y)(M)(C)(K) (PL 8.1) The replacement time of the Drum Cartridge (Y)is approaching than Pre Near.

• Xero CRUM Connector Assembly (Y)(M)(C)(K) (PL 8.2)

Cause/Action
• DRIVE PWB (PL 18.2)
Replace the Drum Cartridge (Y) as necessary as the replacement time of the Drum Cartridge (Y) is
• ESS PWB (PL 18.2)
approaching. (PL 8.1)

091-416 Drum Cartridge Y Pre Near Life

091-400 Waste Toner Bottle Near Full BSD-ON:CH9.1
BSD-ON:CH9.12
It is necessary to prepare for Drum Cartridge (Y) replacement.
The replacement time of the Waste Toner Bottle is approaching.
Cause/Action
Cause/Action Prepare a new Drum Cartridge (Y) as the replacement time of the Drum Cartridge (Y) is approaching. In
Prepare a new Waste Toner Bottle as the replacement time of the Waste Toner Bottle is approaching. In addition, replace the Drum Cartridge (Y) as necessary. (PL 8.1)
addition, replace the Waste Toner Bottle as necessary. (PL 8.1)
091-421 Drum Cartridge M Near Life
BSD-ON:CH9.1
091-401 Drum Cartridge K Near Life The replacement time of the Drum Cartridge (M) is approaching than Pre Near.
BSD-ON:CH9.2
Cause/Action
The replacement time of the Drum Cartridge (K) is approaching than Pre Near.
Replace the Drum Cartridge (M) as necessary as the replacement time of the Drum Cartridge (M) is
approaching. (PL 8.1)
Cause/Action
Replace the Drum Cartridge (K) as necessary as the replacement time of the Drum Cartridge (K) is
approaching. (PL 8.1)
091-426 Drum Cartridge M Pre Near Life
BSD-ON:CH9.1
091-402 Drum Cartridge K Life Over It is necessary to prepare for Drum Cartridge (M) replacement.
BSD-ON:CH9.2

It is time to replace the Drum Cartridge (K).

Version 1.1 05/2014 CHAIN 91

2-89
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-90 CHAIN 91
Cause/Action 091-910 Waste Toner Box Detached
Prepare a new Drum Cartridge (M) as the replacement time of the Drum Cartridge (M) is approaching. In BSD-ON:CH9.12
addition, replace the Drum Cartridge (M) as necessary. (PL 8.1)
Detected Waste Toner Bottle is not installed.
091-431 Drum Cartridge C Near Life
BSD-ON:CH9.2 Cause/Action
Install the Waste Toner Bottle.
The replacement time of the Drum Cartridge (C) is approaching than Pre Near.
If the problem persists, check the following:
Cause/Action
Replace the Drum Cartridge (K) as necessary as the replacement time of the Drum Cartridge (K) is • Malfunction of Waste Toner Bottle Full Switch (Digital Input[091-200]). (PL 8.1)
approaching. (PL 8.1) • Deformation, defective alignment of Waste Toner Bottle, uncleanness of detection part.
If no problem is found, replace the following parts in sequence:
091-436 Drum Cartridge C Pre Near Life
• DRIVE PWB (PL 18.2)
BSD-ON:CH9.2
• ESS PWB (PL 18.2)
It is necessary to prepare for Drum Cartridge (C) replacement.
091-911 Waste Toner Bottle Full
Cause/Action BSD-ON:CH9.12
Prepare a new Drum Cartridge (C) as the replacement time of the Drum Cartridge (C) is approaching. In
addition, replace the Drum Cartridge (C) as necessary. (PL 8.1) Detected fill Waste Toner Bottle.

091-480 Drum Cartridge Y Life Over Cause/Action

BSD-ON:CH9.1 Replace the Waste Toner Container. (PL 8.1)

It is time to replace the Drum Cartridge (Y). If the problem persists, check the following:

Cause/Action • Malfunction of Waste Toner Bottle Full Switch (Digital Input[091-200]). (PL 8.1)
Replace the Drum Cartridge (Y). (PL 8.1) • Deformation, defective alignment of Waste Toner Bottle, uncleanness of detection part.
If no problem is found, replace the following parts in sequence:
091-481 Drum Cartridge M Life Over
• DRIVE PWB (PL 18.2)
BSD-ON:CH9.1
• ESS PWB (PL 18.2)
It is time to replace the Drum Cartridge (M).
091-913 Drum Cartridge K Life End
Cause/Action BSD-ON:CH9.2
Replace the Drum Cartridge (M). (PL 8.1)
Indicates that it is time to replace Drum Cartridge (K). (Restrict Print operation)
091-482 Drum Cartridge C Life Over
BSD-ON:CH9.2 Cause/Action
Replace the Drum Cartridge (K). (PL 8.1)
It is time to replace the Drum Cartridge (C).

Cause/Action
Replace the Drum Cartridge (C). (PL 8.1) 091-914 Drum CRUM K Communication Fail
BSD-ON:CH9.2 • Drum Cartridge (Y) setup error.

Detected communication abnormality with CRUM of Drum Cartridge (K).

If no problem is found, replace the following parts in sequence:
• Drum Cartridge (Y) (PL 8.1)
Cause/Action
• Xero CRUM Connector Assembly (Y) (PL 8.2)
1.Turn the power OFF and ON.
• DRIVE PWB (PL 18.2)
2.Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM
Connector Assembly (K) J108.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
091-918 Drum CRUM M Communication Fail
Drum Cartridge (K) and CRUM of Xero CRUM Connector Assembly (K). BSD-ON:CH9.1
• Uncleanness, dislocation of CRUM PWB of Drum Cartridge (K).
Detected communication abnormality with CRUM of Drum Cartridge (M).
• Drum Cartridge (K) setup error.
Cause/Action
If no problem is found, replace the following parts in sequence:
1.Turn the power OFF and ON.
• Drum Cartridge (K) (PL 8.1) 2.Turn OFF the power and check the following:
• Xero CRUM Connector Assembly (K) (PL 8.2) • Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM
• DRIVE PWB (PL 18.2) Connector Assembly (M) J106.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Drum Cartridge (M) and CRUM of Xero CRUM Connector Assembly (M).
091-915 Drum CRUM K Data Broken • Uncleanness, dislocation of CRUM PWB of Drum Cartridge (M).
BSD-ON:CH9.2 • Drum Cartridge (M) setup error.

Detected inequality in write data and read data of CRUM of Drum Cartridge (K).
If no problem is found, replace the following parts in sequence:
• Drum Cartridge (M) (PL 8.1)
Cause/Action
• Xero CRUM Connector Assembly (M) (PL 8.2)
Unplug and plug the Drum Cartridge (K) back in and check for any setup error.
• DRIVE PWB (PL 18.2)
If no problem is found, replace the Drum Cartridge (K). (PL 8.1)

091-919 Drum CRUM C Communication Fail

BSD-ON:CH9.2
091-917 Drum CRUM Y Communication Fail
BSD-ON:CH9.1 Detected communication abnormality with CRUM of Drum Cartridge (C).

Detected communication abnormality with CRUM of Drum Cartridge (Y). Cause/Action

Cause/Action
1.Turn the power OFF and ON.
2.Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM
Connector Assembly (Y) J105.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Drum Cartridge (Y) and CRUM of Xero CRUM Connector Assembly (Y).
• Uncleanness, dislocation of CRUM PWB of Drum Cartridge (Y).
1.Turn the power OFF and ON.
2.Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM
Connector Assembly (C) J107.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Drum Cartridge (C) and CRUM of Xero CRUM Connector Assembly (C).
• Uncleanness, dislocation of CRUM PWB of Drum Cartridge (C).
• Drum Cartridge (C) setup error.

Version 1.1 05/2014 CHAIN 91

2-91
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-92 CHAIN 91
If no problem is found, replace the following parts in sequence: Cause/Action
• Drum Cartridge (C) (PL 8.1) Unplug and plug the Drum Cartridge (M) back in and check for any setup error.
• Xero CRUM Connector Assembly (C) (PL 8.2)
• DRIVE PWB (PL 18.2) Replace Drum Cartridge (M) if there is no problem after checking. (PL 8.1)

091-920 Drum CRUM Y Data Broken

091-923 Drum CRUM C Data Broken
BSD-ON:CH9.1
BSD-ON:CH9.2
Detected inequality in write data and read data of CRUM of Drum Cartridge (Y).
Detected inequality in write data and read data of CRUM of Drum Cartridge (C).
Cause/Action
Cause/Action
Unplug and plug the Drum Cartridge (Y) back in and check for any setup error.
Unplug and plug the Drum Cartridge (C) back in and check for any setup error
Replace Drum Cartridge (Y) if there is no problem after checking. (PL 8.1)
Replace Drum Cartridge (C) if there is no problem after checking. (PL 8.1)

091-921 Drum CRUM K Not In Position

091-927 Drum CRUM Y Not In Position
BSD-ON:CH9.2
BSD-ON:CH9.1
CRUM of Drum Cartridge (K) is not installed in the predetermined position (CRUM falling out).
CRUM of Drum Cartridge (Y) is not installed in the predetermined position (CRUM falling out).
Cause/Action
Cause/Action
1.Unplug Drum Cartridge (K) and plug back in.
1.Unplug Drum Cartridge (Y) and plug back in.
2.Wipe the joining terminal between CRUM PWB of Drum Cartridge (K) and CRUM of Xero CRUM Con-
2.Wipe the joining terminal between CRUM PWB of Drum Cartridge (Y) and CRUM of Xero CRUM Con-
nector Assembly (K) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
nector Assembly (Y) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3.Check the following:
3.Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM
Connector Assembly (K) J108. • Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM
Connector Assembly (Y) J105.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Drum Cartridge (K) and CRUM of Xero CRUM Connector Assembly (K).
Drum Cartridge (Y) and CRUM of Xero CRUM Connector Assembly (Y).
• Drum Cartridge (K) setup error.
• Drum Cartridge (Y) setup error.

If no problem is found, replace the following parts in sequence:

If no problem is found, replace the following parts in sequence:
• Drum Cartridge (K) (PL 8.1)
• Drum Cartridge (Y) (PL 8.1)
• Xero CRUM Connector Assembly (K) (PL 8.2)
• Xero CRUM Connector Assembly (Y) (PL 8.2)
• DRIVE PWB (PL 18.2)
• DRIVE PWB (PL 18.2)

091-922 Drum CRUM M Data Broken 091-928 Drum CRUM M Not In Position
BSD-ON:CH9.1
BSD-ON:CH9.1
Detected inequality in write data and read data of CRUM of Drum Cartridge (M).
CRUM of Drum Cartridge (M) is not installed in the predetermined position (CRUM falling out).
Cause/Action Cause/Action
1.Unplug Drum Cartridge (M) and plug back in. Replace the Drum Cartridge (Y). (PL 8.1)
2.Wipe the joining terminal between CRUM PWB of Drum Cartridge (M) and CRUM of Xero CRUM Con-
nector Assembly (M) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3.Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM 091-933 Drum Cartridge M Life End
Connector Assembly (M) J106. BSD-ON:CH9.1
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Drum Cartridge (M) and CRUM of Xero CRUM Connector Assembly (M). Indicates that it is time to replace Drum Cartridge (M). (Restrict Print operation)
• Drum Cartridge (M) setup error.
Cause/Action
If no problem is found, replace the following parts in sequence: Replace the Drum Cartridge (M). (PL 8.1)

• Drum Cartridge (M) (PL 8.1)

• Xero CRUM Connector Assembly (M) (PL 8.2)
• DRIVE PWB (PL 18.2) 091-934 Drum Cartridge C Life End
BSD-ON:CH9.2

091-929 Drum CRUM C Not In Position Indicates that it is time to replace Drum Cartridge (C). (Restrict Print operation)
BSD-ON:CH9.2
Cause/Action
CRUM of Drum Cartridge (C) is not installed in the predetermined position (CRUM falling out). Replace the Drum Cartridge (C). (PL 8.1)

Cause/Action
1.Unplug Drum Cartridge (C) and plug back in.
2.Wipe the joining terminal between CRUM PWB of Drum Cartridge (C) and CRUM of Xero CRUM Con- 091-960 Drum CRUM Y Data Mismatch
nector Assembly (C) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) BSD-ON:CH9.1
3.Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Detected invalid Authentication Area Data of CRUM of Drum Cartridge (Y).
Connector Assembly (C) J107.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Cause/Action
Drum Cartridge (C) and CRUM of Xero CRUM Connector Assembly (C). Unplug and plug the Drum Cartridge (Y) back in and check for any setup error.
• Drum Cartridge (C) setup error.
Replace with genuine Drum Cartridge (Y) (PL 8.1) if there is no problem after checking.

If no problem is found, replace the following parts in sequence:

• Drum Cartridge (C) (PL 8.1)
• Xero CRUM Connector Assembly (C) (PL 8.2) 091-961 Drum CRUM M Data Mismatch
• DRIVE PWB (PL 18.2) BSD-ON:CH9.1

Detected invalid Authentication Area Data of CRUM of Drum Cartridge (M).

091-932 Drum Cartridge Y Life End
BSD-ON:CH9.1 Cause/Action
Unplug and plug the Drum Cartridge (M) back in and check for any setup error.
Indicates that it is time to replace Drum Cartridge (Y). (Restrict Print operation)
Replace with genuine Drum Cartridge (M) (PL 8.1) if there is no problem after checking.

Version 1.1 05/2014 CHAIN 91

2-93
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-94 CHAIN 91

091-962 Drum CRUM C Data Mismatch

BSD-ON:CH9.2

Detected invalid Authentication Area Data of CRUM of Drum Cartridge (C).

Cause/Action
Unplug and plug the Drum Cartridge (C) back in and check for any setup error

Replace with genuine Drum Cartridge (C) (PL 8.1) if there is no problem after checking.

091-963 Drum CRUM K Data Mismatch

BSD-ON:CH9.2

Detected invalid Authentication Area Data of CRUM of Drum Cartridge (K).

Cause/Action
Unplug and plug the Drum Cartridge (K) back in and check for any setup error.

Replace with genuine Drum Cartridge (K) (PL 8.1) if there is no problem after checking.
092-651 ADC Sensor System Fail (Shutdown Fail)
Refer to FIP
Refer to CF-001 FIP.

092-652 ADC Sensor Fail

Refer to FIP
Refer to CF-001 FIP.

092-661 Temperature Sensor Fail

Refer to FIP
Refer to CF-002 FIP.

092-662 Humidity Sensor Fail

Refer to FIP
Refer to CF-002 FIP.

092-670 ADC Elec Patch Fail Y

Refer to FIP
Refer to CF-003 FIP.

092-671 ADC Elec Patch Fail M

Refer to FIP
Refer to CF-003 FIP.

092-672 ADC Elec Patch Fail C

Refer to FIP
Refer to CF-003 FIP.

092-673 ADC Elec Patch Fail K

Refer to FIP
Refer to CF-003 FIP.

Version 1.1 05/2014 CHAIN 92

2-95
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-96 CHAIN 92
093-406 Toner K Pre Near Life Indicates Deve HSG K reached its usage limit. (Capable of Print operation)

BSD-ON:CH9.6
Cause/Action
Indicates the replacement time of Toner Cartridge (K) is approaching. Replace the Deve Unit (K). (PL 5.1)

Cause/Action After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV K and initialize the
Life Counter.
The Toner Cartridge (K) needs to be replaced soon. Prepare a new Toner Cartridge (K). Replace the
Toner Cartridge (K) as required. (PL 5.1)
093-414 Deve HSG Y Near Life
BSD-ON:-

093-407 Toner Y Pre Near Life Indicates that it is time to replace Deve HSG Y.

BSD-ON:CH9.5
Cause/Action
Indicates the replacement time of Toner Cartridge (Y) is approaching. Prepare a new Deve Unit (Y) as the replacement time of the Deve Unit (Y) is approaching. In addition,
replace the Deve Unit (Y) as necessary. (PL 5.1)
Cause/Action
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV Y and initialize the
The Toner Cartridge (Y) needs to be replaced soon. Prepare a new Toner Cartridge (Y). Replace the
Life Counter.
Toner Cartridge (Y) as required. (PL 5.1)

093-415 Deve HSG M Near Life

BSD-ON:-
093-408 Toner M Pre Near Life
Indicates that it is time to replace Deve HSG M.
BSD-ON:CH9.5

Indicates the replacement time of Toner Cartridge (M) is approaching.

Cause/Action
Prepare a new Deve Unit (M) as the replacement time of the Deve Unit (M) is approaching. In addition,
Cause/Action replace the Deve Unit (M) as necessary. (PL 5.1)

The Toner Cartridge (M) needs to be replaced soon. Prepare a new Toner Cartridge (M). Replace the
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV M and initialize
Toner Cartridge (M) as required. (PL 5.1) the Life Counter.

093-416 Deve HSG C Near Life

093-409 Toner C Pre Near Life BSD-ON:-

BSD-ON:CH9.6
Indicates that it is time to replace Deve HSG C.

Indicates the replacement time of Toner Cartridge (C) is approaching.

Cause/Action
Cause/Action Prepare a new Deve Unit (C) as the replacement time of the Deve Unit (C) is approaching. In addition,
replace the Deve Unit (C) as necessary. (PL 5.1)
The Toner Cartridge (C) needs to be replaced soon. Prepare a new Toner Cartridge (C). Replace the
Toner Cartridge (C) as required. (PL 5.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV C and initialize the
Life Counter.

093-417 Deve HSG K Near Life

093-413 Deve HSG K Life Over
BSD-ON:-
BSD-ON:-

Version 1.1 05/2014 CHAIN 93

2-97
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-98 CHAIN 93
Indicates that it is time to replace Deve HSG K. Cause/Action
Prepare a new Toner Cartridge (Y). Replace the Toner Cartridge (Y) as required. (PL 5.1)
Cause/Action
Prepare a new Deve Unit (K) as the replacement time of the Deve Unit (K) is approaching. In addition,
replace the Deve Unit (K) as necessary. (PL 5.1)
093-424 Toner M Near Life
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV K and initialize the
BSD-ON:CH9.5
Life Counter.

Indicates the replacement time of Toner Cartridge (M) is closer than Pre Near.
093-418 Deve HSG Y Life Over
BSD-ON:- Cause/Action
Prepare a new Toner Cartridge (M). Replace the Toner Cartridge (M) as required. (PL 5.1)
Indicates Deve HSG Y reached its usage limit. (Capable of Print operation)

Cause/Action
Replace the Deve Unit (Y). (PL 5.1) 093-425 Toner C Near Life
BSD-ON:CH9.6
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV Y and initialize the
Life Counter.
Indicates the replacement time of Toner Cartridge (C) is closer than Pre Near.

093-419 Deve HSG M Life Over Cause/Action

BSD-ON:- Prepare a new Toner Cartridge (C). Replace the Toner Cartridge (C) as required. (PL 5.1)

Indicates Deve HSG M reached its usage limit. (Capable of Print operation)

Cause/Action
093-426 Toner K Near Life
Replace the Deve Unit (M). (PL 5.1)
BSD-ON:CH9.6
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV M and initialize the
Indicates the replacement time of Toner Cartridge (K) is closer than Pre Near.
Life Counter.

Cause/Action
093-420 Deve HSG C Life Over
Prepare a new Toner Cartridge (K). Replace the Toner Cartridge (K) as required. (PL 5.1)
BSD-ON:-

Indicates Deve HSG C reached its usage limit. (Capable of Print operation)

Cause/Action 093-925 Toner K CRUM Communication Fail

BSD-ON:CH9.6
Replace the Deve Unit (C). (PL 5.1)

Detected communication abnormality with CRUM of Toner Cartridge (K).

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV C and initialize the
Life Counter.
Cause/Action
093-423 Toner Y Near Life 1.Turn the power OFF and ON.
2.Turn OFF the power and check the following:
BSD-ON:CH9.5
• Disconnection, shortage or contact failure of wire between DRIVE PWB J406 and Toner
Indicates the replacement time of Toner Cartridge (Y) is closer than Pre Near. CRUM Connector Assembly (K) J104.
 • Damage, contamination by foreign substances of the joining terminal between CRUM PWB of 093-931 Toner M Life Over
Toner Cartridge (K) and CRUM of Toner CRUM Connector Assembly (K).
BSD-ON:CH9.5
• Uncleanness, dislocation of CRUM PWB of Toner Cartridge (K).
• The Toner Cartridge (K) for improper installation Toner Cartridge (M) has reached its life.

If no problem is found, replace the following parts in sequence: Cause/Action

• Toner Cartridge (K) (PL 5.1) Replace Toner Cartridge (M). (PL 5.1)
• Toner CRUM Connector Assembly (K) (Dispenser Drive (CK)) (PL 5.3)
• DRIVE PWB (PL 18.2)

093-932 Toner C Life Over

093-926 Toner K CRUM Data Mismatch BSD-ON:CH9.6

BSD-ON:CH9.6 Toner Cartridge (C) has reached its life.

Detected invalid Authentication Area Data of CRUM of Toner Cartridge (K).

Cause/Action
Cause/Action Replace Toner Cartridge (C). (PL 5.1)

Remove and reinstall the Toner Cartridge (K) and check for improper installation.

Replace with genuine Toner Cartridge (K) (PL 5.1) if there is no problem after checking.
093-933 Toner K Life Over
BSD-ON:CH9.6

093-928 Toner K CRUM Data Broken Toner Cartridge (K) has reached its life.

BSD-ON:CH9.6
Cause/Action
Detected inequality in write data and read data of CRUM of Toner Cartridge (K). Replace the Toner Cartridge (K). (PL 5.1)

Cause/Action
Remove and reinstall the Toner Cartridge (K) and check for improper installation.
093-944 Deve HSG Y Life End
Replace Toner Cartridge (K) if there is no problem after checking. (PL 8.1) BSD-ON:-

Indicates Deve HSG Y reached its usage limit. (Restrict Print operation)

093-930 Toner Y Life Over Cause/Action

BSD-ON:CH9.5 Replace the Deve Unit (Y). (PL 5.1)

Toner Cartridge (Y) has reached its life. After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV Y and initialize the
Life Counter.
Cause/Action
Replace Toner Cartridge (Y). (PL 5.1) 093-945 Deve HSG M Life End
BSD-ON:-

Indicates Deve HSG M reached its usage limit. (Restrict Print operation)

Version 1.1 05/2014 CHAIN 93

2-99
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-100 CHAIN 93
Cause/Action • Toner CRUM Connector Assembly (Y) (Dispenser Drive (YM)) (PL 5.3)
Replace the Deve Unit (M). (PL 5.1) • DRIVE PWB (PL 18.2)

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV M and initialize the
Life Counter. 093-951 Toner M CRUM Communication Fail
BSD-ON:CH9.5
093-946 Deve HSG C Life End
BSD-ON:- Detected communication abnormality with CRUM of Toner Cartridge (M).

Indicates Deve HSG C reached its usage limit. (Restrict Print operation) Cause/Action
1.Turn the power OFF and ON.
Cause/Action 2.Turn OFF the power and check the following:
Replace the Deve Unit (C). (PL 5.1) • Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner
CRUM Connector Assembly (M) J102.
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV C and initialize the
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Life Counter.
Toner Cartridge (M) and CRUM of Toner CRUM Connector Assembly (M).
• Uncleanness, dislocation of CRUM PWB of Toner Cartridge (M).
093-947 Deve HSG K Life End
• The Toner Cartridge (M) for improper installation
BSD-ON:-

Indicates Deve HSG K reached its usage limit. (Restrict Print operation) If no problem is found, replace the following parts in sequence:
• Toner Cartridge (M) (PL 5.1)
Cause/Action • Toner CRUM Connector Assembly (M) (Dispenser Drive (YM)) (PL 5.3)
Replace the Deve Unit (K). (PL 5.1) • DRIVE PWB (PL 18.2)

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV K and initialize the
Life Counter.
093-952 Toner C CRUM Communication Fail
BSD-ON:CH9.6
093-950 Toner Y CRUM Communication Fail
BSD-ON:CH9.5 Detected communication abnormality with CRUM of Toner Cartridge (C).

Detected communication abnormality with CRUM of Toner Cartridge (Y). Cause/Action

1.Turn the power OFF and ON.
Cause/Action
2.Turn OFF the power and check the following:
1.Turn the power OFF and ON.
• Disconnection, shortage or contact failure of wire between DRIVE PWB J406 and Toner
2.Turn OFF the power and check the following: CRUM Connector Assembly (C) J103.
• Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner • Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
CRUM Connector Assembly (Y) J101.
Toner Cartridge (C) and CRUM of Toner CRUM Connector Assembly (C).
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
• Uncleanness, dislocation of CRUM PWB of Toner Cartridge (C).
Toner Cartridge (Y) and CRUM of Toner CRUM Connector Assembly (Y).
• The Toner Cartridge (C) for improper installation
• Uncleanness, dislocation of CRUM PWB of Toner Cartridge (Y).
• The Toner Cartridge (Y) for improper installation
If no problem is found, replace the following parts in sequence:
• Toner Cartridge (C) (PL 5.1)
If no problem is found, replace the following parts in sequence:
• Toner CRUM Connector Assembly (C) (Dispenser Drive (CK)) (PL 5.3)
• Toner Cartridge (Y) (PL 5.1)
• DRIVE PWB (PL 18.2)
 2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (Y) and CRUM of Toner CRUM
Connector Assembly (Y) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
093-960 Toner Y CRUM Data Mismatch 3.Check the following:
BSD-ON:CH9.5 • Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner
CRUM Connector Assembly (Y) J101.
Detected invalid Authentication Area Data of CRUM of Toner Cartridge (Y). • Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Toner Cartridge (Y) and CRUM of Toner CRUM Connector Assembly (Y).
Cause/Action • The Toner Cartridge (Y) for improper installation
Remove and reinstall the Toner Cartridge (Y) and check for improper installation.
If no problem is found, replace the following parts in sequence:
Replace with genuine Toner Cartridge (Y) (PL 5.1) if there is no problem after checking.
• Toner Cartridge (Y) (PL 5.1)
• Toner CRUM Connector Assembly (Y) (Dispenser Drive (YM)) (PL 5.3)
• DRIVE PWB (PL 18.2)
093-961 Toner M CRUM Data Mismatch
BSD-ON:CH9.5
093-971 Toner M CRUM Not In Position
Detected invalid Authentication Area Data of CRUM of Toner Cartridge (M). BSD-ON:CH9.5

Cause/Action
Remove and reinstall the Toner Cartridge (M) and check for improper installation.
Replace with genuine Toner Cartridge (M) (PL 5.1) if there is no problem after checking.
093-962 Toner C CRUM Data Mismatch
BSD-ON:CH9.6
Detected invalid Authentication Area Data of CRUM of Toner Cartridge (C).
Cause/Action
Remove and reinstall the Toner Cartridge (C) and check for improper installation.
Replace with genuine Toner Cartridge (C) (PL 5.1) if there is no problem after checking.
CRUM of Toner Cartridge (M) is not installed in the predetermined position (CRUM falling out).
Cause/Action
1.Remove and reinstall the Toner Cartridge (M).
2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (M) and CRUM of Toner CRUM
Connector Assembly (M) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3.Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner
CRUM Connector Assembly (M) J102.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Toner Cartridge (M) and CRUM of Toner CRUM Connector Assembly (M).
• The Toner Cartridge (M) for improper installation
If no problem is found, replace the following parts in sequence:
• Toner Cartridge (M) (PL 5.1)
• Toner CRUM Connector Assembly (M) (Dispenser Drive (YM)) (PL 5.3)
• DRIVE PWB (PL 18.2)

093-970 Toner Y CRUM Not In Position

BSD-ON:CH9.5 093-972 Toner C CRUM Not In Position
BSD-ON:CH9.6
CRUM of Toner Cartridge (Y) is not installed in the predetermined position (CRUM falling out).
CRUM of Toner Cartridge (C) is not installed in the predetermined position (CRUM falling out).
Cause/Action
1.Remove and reinstall the Toner Cartridge (Y). Cause/Action
1.Remove and reinstall the Toner Cartridge (C).

Version 1.1 05/2014 CHAIN 93

2-101
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-102 CHAIN 93
2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (C) and CRUM of Toner CRUM Replace Toner Cartridge (Y) if there is no problem after checking. (PL 8.1)
Connector Assembly (C) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3.Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J406 and Toner
CRUM Connector Assembly (C) J103. 093-981 Toner M CRUM Data Broken
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of BSD-ON:CH9.5
Toner Cartridge (C) and CRUM of Toner CRUM Connector Assembly (C).
• The Toner Cartridge (C) for improper installation Detected inequality in write data and read data of CRUM of Toner Cartridge (M).

If no problem is found, replace the following parts in sequence:

Cause/Action
• Toner Cartridge (C) (PL 5.1) Remove and reinstall the Toner Cartridge (M) and check for improper installation.

• Toner CRUM Connector Assembly (C) (Dispenser Drive (CK)) (PL 5.3)
Replace Toner Cartridge (M) if there is no problem after checking. (PL 8.1)
• DRIVE PWB (PL 18.2)

093-973 Toner K CRUM Not In Position 093-982 Toner C CRUM Data Broken
BSD-ON:CH9.6 BSD-ON:CH9.6

CRUM of Toner Cartridge (K) is not installed in the predetermined position (CRUM falling out). Detected inequality in write data and read data of CRUM of Toner Cartridge (C).

Cause/Action Cause/Action
1.Remove and reinstall the Toner Cartridge (K). Remove and reinstall the Toner Cartridge (C) and check for improper installation.
2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (K) and CRUM of Toner CRUM Con-
nector Assembly (K) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) Replace Toner Cartridge (C) if there is no problem after checking. (PL 8.1)
3.Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J406 and Toner
CRUM Connector Assembly (K) J104.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Toner Cartridge (K) and CRUM of Toner CRUM Connector Assembly (K).
• The Toner Cartridge (K) for improper installation

If no problem is found, replace the following parts in sequence:

• Toner Cartridge (K) (PL 5.1)
• Toner CRUM Connector Assembly (K) (Dispenser Drive (CK)) (PL 5.3)
• DRIVE PWB (PL 18.2)

093-980 Toner Y CRUM Data Broken

BSD-ON:CH9.5

Detected inequality in write data and read data of CRUM of Toner Cartridge (Y).

Cause/Action
Remove and reinstall the Toner Cartridge (Y) and check for improper installation.
094-417 IBT Unit Near End Warning After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > 2nd BTR Unit and initialize the
Life Counter.
BSD-ON:-

Generate Fail if NVM(IBT Unit current counter) is greater than the value subtracted NVM(PV until IBT 094-911 IBT Unit Life End
Unit replacement warning) from NVM(IBT Unit Life). BSD-ON:-

Cause/Action Generate Fail when NVM (IBT Unit current counter) becomes greater then NVM (IBT Unit Dead End gen-
Prepare a new IBT Belt Unit as the replacement time of the IBT Belt Unit is approaching. In addition, erated PV).
replace the IBT Belt Unit as necessary. (PL 6.1)
Cause/Action
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > IBT Unit and initialize the Life Replace the IBT Belt Unit (PL 6.1)
Counter.
After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > IBT Unit and initialize the Life
094-419 2nd BTR Unit Near End Warning Counter.

BSD-ON:-

Generate Fail if NVM(2nd BTR Unit current counter) is greater than the value subtracted NVM(PV until
2nd BTR Unit replacement warning) from NVM(2nd BTR Unit Life).

Cause/Action
Prepare a new 2nd BTR Roll as the replacement time of the 2nd BTR Roll is approaching. In addition,
replace the 2nd BTR Roll as necessary. (PL 6.1)

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > 2nd BTR Unit and initialize the
Life Counter.

094-420 IBT Unit End Warning

BSD-ON:-

Generate Fail when NVM (IBT Unit current counter) becomes greater then NVM (IBT Unit Life).

Cause/Action
Replace the IBT Belt Unit if necessary since it has reached the time to replace the IBT Belt Unit. (PL 6.1)

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > IBT Unit and initialize the Life
Counter.

094-422 2nd BTR Unit End Warning

BSD-ON:-

Generate Fail when NVM (2nd BTR Unit current counter) becomes greater then NVM (2nd BTR Unit
Life).

Cause/Action
Replace the 2nd BTR Roll if necessary since it has reached the time to replace the 2nd BTR Roll. (PL
6.1)

Version 1.1 05/2014 CHAIN 94

2-103
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-104 CHAIN 94
116-314 MAC Address Error CPU illegal exception.

BSD-ON:-
Cause/Action
Main Program ROM checksum error. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
Cause/Action
Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the
problem cannot be solved, replace the printer.
116-327 ESS Instruction Cache Error
BSD-ON:-

116-315 ESS On Board RAM W/R Check Fail CPU instruction cache error.

BSD-ON:-
Cause/Action
Detected by On Board RAM W/R Check at the time of initialization. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
116-328 ESS Data Cache Error
BSD-ON:-

116-317 ESS ROM Check (Main) Fail CPU data cache error.

BSD-ON:-
Cause/Action
Main Program ROM checksum error. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
116-343 ASIC Fail
BSD-ON:-

116-323 ESS NVRAM1 W/R Check Fail ASIC-related Fatal Error.

BSD-ON:-
Cause/Action
Detected by master NVRAM W/R check. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
Cause/Action
Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the
problem cannot be solved, replace the printer.
116-350 On Board Network Communication Fail
BSD-ON:-

116-324 ESS Illegal Exception Communication fail between 1 CPU network and ESS F/W.

BSD-ON:-

Version 1.1 05/2014 CHAIN 116

2-105
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-106 CHAIN 116
Cause/Action On Board Network Fatal Error.
Turn the power off and on to check that the error recurs. -Perform the following in sequence.
Cause/Action
2.3 NET System Fault Check Turn the power off and on to check that the error recurs. -Perform the following in sequence.

2.3.5 Network-Related Details Check Flow 2.3 NET System Fault Check

-Update to the latest F/W. 2.3.5 Network-Related Details Check Flow

If the error persists after the action above is taken, ensure that the error replicates after the printer is pow- -Update to the latest F/W.
ered off and then on, and then replace the ESS PWB. (PL 18.2)
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
116-351 Network Error ered off and then on, and then replace the ESS PWB. (PL 18.2)

BSD-ON:-
116-361 PCI Bus #0 Error Detected
On Board Network Ethernet BIST parity/RAM R/W Error. BSD-ON:-

Cause/Action PCI Bus #0 Uncorrectable Error Detected. (Connected with Remora EX(x4 port))
Turn the power off and on to check that the error recurs. -Perform the following in sequence.
Cause/Action
2.3 NET System Fault Check Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)
2.3.5 Network-Related Details Check Flow

-Update to the latest F/W.

116-362 PCI Bus #0 Host Bridge Controller Error
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
BSD-ON:-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
PCI Bus #0 Host Bridge Controller Error. (Connected with Remora EX port)
116-352 Network Error
BSD-ON:- Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
On Board Network Internal Loop back Error.
cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action
Turn the power off and on to check that the error recurs. -Perform the following in sequence.
116-363 PCI Bus #1 Host Bridge Controller Error
2.3 NET System Fault Check
BSD-ON:-
2.3.5 Network-Related Details Check Flow
PCI Bus #1 Host Bridge Controller Error. (Connected with Remora EX port.)
-Update to the latest F/W.
Cause/Action
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow- Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
ered off and then on, and then replace the ESS PWB. (PL 18.2) cannot be solved, replace the ESS PWB. (PL 18.2)

116-355 Network Error

BSD-ON:-
116-364 Timer Fail Detected by consistency check between NVRAM size requested by the system and actual size and con-
sistency check of ID recorded at the first power-on.
BSD-ON:-

Timer error is detected.

Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
Cause/Action cannot be solved, replace the printer.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, set the RTC correctly. (Refer to 6.4.13 RTC set.)

116-396 Fatal Error Related to Maillib

BSD-ON:-
116-366 PCI Bus #1 Error Detected
S/W bug.
BSD-ON:-

PCI Bus #1 Uncorrectable Error Detected. (Connected with RemoraEX(x1 port))

Cause/Action
Turn the power off and on to check that the error recurs. -Perform the following in sequence.
Cause/Action
2.3 NET System Fault Check
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2) 2.3.5 Network-Related Details Check Flow

-Update to the latest F/W.

116-368 PCI Error Messages received from Bus #0 - Device #1 If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
BSD-ON:- ered off and then on, and then replace the ESS PWB. (PL 18.2)

Remora EX PCI x1 port Error. (Device ID 0x65 (x1)) 116-721 Collate Full
BSD-ON:-
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem Unable to collate due to insufficient memory.
cannot be solved, replace the ESS PWB. (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.-Split the
document into blocks to decrease the number of pages to be collated.-Upgrade SD CARD as
116-369 PCI Error Messages received from Bus #0 - Device #0 required.Take corrective actions at the host side.
BSD-ON:-
116-722 WSD (Web Services on Device) Scan destination error
Remora EX PCI x4 port Error. (Device ID 0x64 (x4))
BSD-ON:-

Cause/Action The scan job cannot be executed on the device-driven Web Services on Device Scan, because the des-
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem tination PC has been stopped.
cannot be solved, replace the ESS PWB. (PL 18.2)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
the destination PC. -Perform the following in sequence.
116-390 ESS NVRAM1 SIZE And ID Check Fail
BSD-ON:- 2.3 NET System Fault Check

Version 1.1 05/2014 CHAIN 116

2-107
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-108 CHAIN 116
2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.

116-987 Fatal Error Related to Format Library

BSD-ON:-

S/W bug.

Cause/Action
Turn the power off and on to check that the error recurs. -Perform the following in sequence.

2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow

-Update to the latest F/W.If the error persists after the action above is taken, ensure that the error repli-
cates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)
117-315 EEPROM Driver Error
BSD-ON:- 117-347 Billing Life Error
BSD-ON:CH3.4
EEPROM Driver program error.
Billing Counter Life Over.
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem Cause/Action
cannot be solved, replace the ESS PWB. (PL 18.2) Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the printer.

117-331 IPS Error

BSD-ON:- 117-350 Controller Error
BSD-ON:-
In relation to IPS, the following internal error has occurred.-OS function return value error-DSP program
load fail Task initialization (start) error.

Cause/Action Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2) cannot be solved, replace the ESS PWB. (PL 18.2)

117-340 Controller Error 117-361 IIT Parameter Verify NG

BSD-ON:- BSD-ON:-

HOOK task error. IIT registration adjustment value verification NG. (Checked only at production process)

Cause/Action Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the
cannot be solved, replace the following parts in sequence. problem cannot be solved, replace the printer.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
117-362 EEPROM Sum Check Error
117-344 Fax Error BSD-ON:-
BSD-ON:-
EEPROM sum check value error.
FLASHFILE task error.
Cause/Action
Cause/Action Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem problem cannot be solved, replace the printer.
cannot be solved, replace the following parts in sequence.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) 117-363 NVM Sum Check Error
Version 1.1 05/2014 CHAIN 117
2-109
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-110 CHAIN 117
BSD-ON:-

NVM sum check value error.

Cause/Action
Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the
problem cannot be solved, replace the printer.

117-365 Low Voltage

BSD-ON:-

RTC detected Low Voltage. RTC clock setting and content of SRAM are invalid. Initialize them.

Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem
cannot be solved, replace the ESS PWB. (PL 18.2)

117-367 FXIF error

BSD-ON:-

An error occurred on FXIF (such as the Video Underrun error).

Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the following parts in sequence.

• ESS PWB (PL 18.2)

• IIT (PL 1.1)
123-314 Control Panel Error
BSD-ON:CH2.1

Control Panel error.

Cause/Action
1. Turn the power OFF and ON.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between Con-
trol Panel J840 and ESS PWB J436.
3. If no problem is found, replace the following parts in sequence:
• Control Panel (PL 1.1)
• ESS PWB (PL 18.2)

123-333 Panel FW transmission error

BSD-ON:-

An error which occurred when the Panel MainFW transmission was performed from ESS

Cause/Action
1. Turn the power OFF and ON.
2. Install the latest F/W.
3. If the problem persists, replace the following parts in sequence:
• Control Panel (PL 1.1)
• ESS PWB (PL 18.2)

123-399 Panel Device Reboot Error

BSD-ON:-

An error which was caused by an unexpected reboot, such as reboot due to static electricity.

Cause/Action
1. Turn the power OFF and ON.
2. Install the latest F/W.
3. Replace the Control Panel if it is not restored. (PL 1.1)

Version 1.1 05/2014 CHAIN 123

2-111
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-112 CHAIN 123
124-325 Billing Error BSD-ON:CH3.4

BSD-ON:CH3.4 The Billing Meter Type information does not match in Master/Backup (Both format is correct).

Unable to auto restore the Billing Counter.

Cause/Action
Cause/Action 1. Turn the power OFF and ON.
2. If the problem persists, replace the ESS PWB. (PL 18.2)
1. Turn the power OFF and ON.
2. If the problem persists, replace the ESS PWB. (PL 18.2)

124-379 Billing meter type error (Wrong format)

124-375 Product information error (Master) BSD-ON:CH3.4

BSD-ON:CH3.4 The Billing Meter Type information does not match in Master/Backup (Both format is abnormal).

3-point check error of product unique information (Only Master is different).

Cause/Action
Cause/Action 1. Turn the power OFF and ON.
2. If the problem persists, replace the ESS PWB. (PL 18.2)
1. Turn the power OFF and ON.
2. 6.4.10.2 Perform Copy Counter M to B/Copy Counter B to M.
3. If the problem persists, replace the ESS PWB. (PL 18.2)

124-376 Product information error (Backup/IOT)

BSD-ON:CH3.4

3-point check error of product unique information (Either the Backup or IOT is different).

Cause/Action
1. Turn the power OFF and ON.
2. 6.4.10.2 Perform Copy Counter M to B/Copy Counter B to M.
3. If the problem persists, replace the ESS PWB. (PL 18.2)

124-377 Product information error (All)

BSD-ON:CH3.4

3-point check error of product unique information (All Master/Backup/IOT information is different).

Cause/Action
1. Turn the power OFF and ON.
2. 6.4.10.2 Perform Copy Counter M to B/Copy Counter B to M.
3. If the problem persists, replace the ESS PWB. (PL 18.2)

124-378 Billing meter type error (Different value)

Version 1.1 05/2014 CHAIN 124
2-113
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-114 CHAIN 124
131-397 File2Net Fatal Error
BSD-ON:-

File2Net fatal error. S/W bug.

Cause/Action
Turn the power off and on to check that the error recurs. -Perform the following in sequence.

2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow

-Update to the latest F/W.If the error persists after the action above is taken, ensure that the error repli-
cates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

131-398 SMB client Fatal Error

BSD-ON:-

SMB Client fatal error.

Cause/Action
Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring.
If the problem still persists, perform the following in sequence.

2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.

131-399 FTP client Fatal Error

BSD-ON:-

FTP Client fatal error.

Cause/Action
Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring.
If the problem still persists, perform the following in sequence.

2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.

Version 1.1 05/2014 CHAIN 131

2-115
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-116 CHAIN 131
133-231 T_FAXCOM Data Receive I/F Error • FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
BSD-ON:-

T_FAXCOM<->Data processing I/F error. 133-237 MHR Input Buffer Error

BSD-ON:-
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem Data error of MHR input buffer.
cannot be solved, replace the following parts in sequence.
Cause/Action
• FAX PWB (PL 18.5)
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
• ESS PWB (PL 18.2) cannot be solved, replace the following parts in sequence.

133-234 JBIG Parameter Error • FAX PWB (PL 18.5)

BSD-ON:- • ESS PWB (PL 18.2)

JBIG parameter error. 133-238 MHR Output Buffer Error

BSD-ON:-
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem Data error of MHR output buffer.
cannot be solved, replace the following parts in sequence.
Cause/Action
• FAX PWB (PL 18.5)
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
• ESS PWB (PL 18.2) cannot be solved, replace the following parts in sequence.

133-235 MHR Parameter Error • FAX PWB (PL 18.5)

BSD-ON:- • ESS PWB (PL 18.2)

MHR parameter error. 133-239 FAX ECM Buffer Address Error

BSD-ON:-
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem At FAX send/receive, address to get from and write in ECM buffer is wrong.
cannot be solved, replace the following parts in sequence.
Cause/Action
• FAX PWB (PL 18.5)
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
• ESS PWB (PL 18.2)
cannot be solved, replace the following parts in sequence.

133-236 MHR Encode Error • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
BSD-ON:-

MHR encode error. 133-240 Resolution Change Error

BSD-ON:-
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem Resolution error in FAX send resolution conversion.
cannot be solved, replace the following parts in sequence.

Version 1.1 05/2014 CHAIN 133

2-117
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-118 CHAIN 133
Cause/Action BSD-ON:-
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
Message receive error. (OS error)
cannot be solved, replace the following parts in sequence.

• FAX PWB (PL 18.5) Cause/Action

• ESS PWB (PL 18.2) Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the following parts in sequence.

133-241 Memory Pool Get Error • FAX PWB (PL 18.5)

BSD-ON:- • ESS PWB (PL 18.2)

Memory pool get error. (OS error)

133-246 Memory Pool Get Error
Cause/Action BSD-ON:-
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
Memory pool get error. (OS error)
cannot be solved, replace the following parts in sequence.

• FAX PWB (PL 18.5) Cause/Action

• ESS PWB (PL 18.2) Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the following parts in sequence.

133-242 Memory Pool Release Error • FAX PWB (PL 18.5)

BSD-ON:- • ESS PWB (PL 18.2)

Memory pool release error. (OS error)

133-247 Message Send Error
Cause/Action BSD-ON:-
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
Message send error. (OS error)
cannot be solved, replace the following parts in sequence.

• FAX PWB (PL 18.5) Cause/Action

• ESS PWB (PL 18.2) Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the following parts in sequence.

133-243 Message Send Error • FAX PWB (PL 18.5)

BSD-ON:- • ESS PWB (PL 18.2)

Message send error. (OS error)

133-248 Memory Pool Release Error
Cause/Action BSD-ON:-
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the following parts in sequence. Memory pool release error. (OS error)

• FAX PWB (PL 18.5) Cause/Action

• ESS PWB (PL 18.2) Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the following parts in sequence.

133-244 Message Receive Error • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2) Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
133-249 Message Receive Error cannot be solved, replace the following parts in sequence.

BSD-ON:- • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
Message receive error. (OS error)

Cause/Action 133-254 Memory Full

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem BSD-ON:-
cannot be solved, replace the following parts in sequence.
Cannot secure memory necessary to print.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2) Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
133-251 File Open Error cannot be solved, replace the following parts in sequence.

BSD-ON:- • FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
File open error.

Cause/Action 133-259 OS Call Error

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem BSD-ON:-
cannot be solved, replace the following parts in sequence.
OS Call error.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2) Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
133-252 File Close Error cannot be solved, replace the ESS PWB. (PL 18.2)

BSD-ON:-
133-260 File Open Error
File close error. BSD-ON:-

Cause/Action File open error.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the following parts in sequence. Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
• FAX PWB (PL 18.5) cannot be solved, replace the ESS PWB. (PL 18.2)
• ESS PWB (PL 18.2)
133-261 File Close Error
133-253 File Erase Error BSD-ON:-

BSD-ON:-
File close error.

File erase error.

Cause/Action
Turn the power off and on to check that the error recurs. If the problem cannot be solved, replace the fol-
lowing parts in sequence.

Version 1.1 05/2014 CHAIN 133

2-119
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-120 CHAIN 133
• FAX PWB (PL 18.5) Message receive error. (OS error)
• ESS PWB (PL 18.2)
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
133-269 File Close Error cannot be solved, replace the ESS PWB. (PL 18.2)
BSD-ON:-

File close error.

133-275 OS Call Error
BSD-ON:-
Cause/Action
OS Call error.
Turn the power off and on to check that the error recurs. If the problem cannot be solved, replace the fol-
lowing parts in sequence.
Cause/Action
• FAX PWB (PL 18.5) Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)

133-276 File Open Error

133-271 Memory Pool Get Error BSD-ON:-
BSD-ON:-
File open error.
Memory pool get error. (OS error)
Cause/Action
Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)
cannot be solved, replace the ESS PWB. (PL 18.2)
133-277 File Close Error
133-272 Message Send Error BSD-ON:-
BSD-ON:-
File close error.
Message send error. (OS error)
Cause/Action
Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)
cannot be solved, replace the ESS PWB. (PL 18.2)
133-278 File Erase Error
133-273 Memory Pool Release Error BSD-ON:-
BSD-ON:-
File erase error.
Memory pool release error. (OS error)
Cause/Action
Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.
cannot be solved, replace the ESS PWB. (PL 18.2)
• FAX PWB (PL 18.5)
133-274 Message Receive Error • ESS PWB (PL 18.2)
BSD-ON:-
133-279 FAX CODEC I/F Error 133-283 Message Send Error
BSD-ON:- BSD-ON:-

FAX CODEC I/F error. Message send error. (OS error)

Cause/Action Cause/Action
Turn the power off and on to check that the error recurs. -Checking the telephone line connection. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from cannot be solved, replace the ESS PWB (PL 18.2)
known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken,
ensure that the error replicates after the printer is powered off and then on, and then replace the following 133-286 OS Call Error
parts in sequence.
BSD-ON:-
• FAX PWB (PL 18.5)
OS Call error.
• ESS PWB (PL 18.2)
Cause/Action
133-280 ERR_FAX_TIME Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
BSD-ON:- cannot be solved, replace the ESS PWB (PL 18.2)

FAX timer error. 133-287 File Open Error

BSD-ON:-
Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem File open error.
cannot be solved, replace the following parts in sequence.
Cause/Action
• FAX PWB (PL 18.5) Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
• ESS PWB (PL 18.2) cannot be solved, replace the ESS PWB (PL 18.2)

133-281 Power Off Report Create Fail 133-288 File Close Error
BSD-ON:- BSD-ON:-

Failed in creating power-off report. File close error.

Cause/Action Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the ESS PWB (PL 18.2) cannot be solved, replace the ESS PWB (PL 18.2)

133-282 Memory Pool Get Error 133-289 File Erase Error

BSD-ON:- BSD-ON:-

Memory pool get error. (OS error) File erase error.

Cause/Action Cause/Action
Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem
cannot be solved, replace the ESS PWB (PL 18.2) cannot be solved, replace the ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 133

2-121
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-122 CHAIN 133

133-290 Print Decode Error

BSD-ON:-

At JBIG data print decode, decode error occurred three successive times.

Cause/Action
Turn the power off and on to check that the error recurs. -Checking the telephone line connection. Recon-
nect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good
fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that
the error replicates after the printer is powered off and then on, and then replace the following parts in
sequence.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)
134-211 Fax Card Modem Error
BSD-ON:-

Fax Card parts error. (MODEM error)

Cause/Action
Turn the power off and on to check that the error recurs. -Checking the PWBA FAX for installing. -Update
to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after
the printer is powered off and then on, and then replace the following parts in sequence.

• FAX PWB (PL 18.5)

• ESS PWB (PL 18.2)

Version 1.1 05/2014 CHAIN 134

2-123
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-124 CHAIN 134
193-700 Custom Toner Mode
BSD-ON:-

The printer is in custom toner mode.

Cause/Action
No action is required.

Version 1.1 05/2014 CHAIN 193

2-125
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-126 CHAIN 193
2.2.3.1 AC Power FIP 2.2.3.2 +5VDC Power FIP
BSD-ON:CH1.1 BSD-ON:CH1.2,CH1.1

Procedure Procedure
Turn OFF the Main Power Switch. Is the voltage between the Main Power Switch J3 and J4, 220- Turn ON the power. Is the voltage between LVPS J501-4(+) and GND(-), +5VDC?
240VA? Y N
Y N Is the voltage between LVPS J510-1 and J510-3, 220-240VAC?
Is the voltage between AC Inlet J1 and J2, 220-240VAC? Y N
Y N Proceed to 2.2.3.1 AC Power FIP.
Unplug the Power Cord from the outlet. Is 220-240VAC measured at the outlet?
Y N Turn the Power OFF and remove LVPS J501. After 15 s or longer has passed, turn ON the
Check the customer’s Breaker, etc. machine. Is the voltage between LVPS J501-1(+) and GND(-), +5VDC?
Y N
Check the Power Cord for open circuit and poor contact. If no problems are found, replace the Replace the LVPS. (PL 18.3)
AC Inlet. (PL 18.3)
Check the +5VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.
Check for disconnection or contact failure of the wire between AC Inlet J1, J2 and Main Power
Switch J3, J4. Check the circuit to the applicable component for an open circuit or poor contact by referring to Chapter 7
Wiring Data.
Turn ON the Main Power Switch. Is the voltage between LVPS J510-1 and J510-3, 220-240VAC?
Y N
Turn OFF the power and unplug the Power Cord from the outlet. Check for disconnection or contact
failure of the wire between Main Power Switch J5, J6 and LVPS J510-1, 3.
If no problems are found, replace the Main Power Switch. (PL 18.3)

Check the AC circuit to each component by referring to Chapter 7 Wiring Data.

Version 1.1 05/2014 2.2.3 Other Failure FIP

2-127
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-128 2.2.3 Other Failure FIP

2.2.3.3 +24VDC Power FIP

BSD-ON:CH1.2,CH1.1

Procedure
Turn ON the power. Is the voltage between LVPS J501-5(+) and GND(-), +24VDC?
Y N
Is the voltage between LVPS J510-1 and J510-3, 220-240VAC?
Y N
Proceed to 2.2.3.1 AC Power FIP.

Turn the Power OFF and remove LVPS J501. After 15 s or longer has passed, turn ON the
machine. Is the voltage between LVPS J501-5(+) and GND(-), +24VDC?
Y N
Replace the LVPS. (PL 18.3)

Check the +24VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.

Check the circuit to the applicable component for an open circuit or poor contact by referring to Chapter 7
Wiring Data.
CF-001 ADC Sensor Fail Tools>Admin Setting>Maintenance>Auto Registration
Tools>Admin Setting>Maintenance>Quick Density Adjust (Twice)
BSD-ON:CH9.8 Didn't Fail occur?
Y N
ADC Sensor malfunction, abnormality in electrical system, or abnormality in Transfer Belt reflection out-
Check to see if the following NVM value is within the range regarding NVM Read/Write in CE Mode.
put has occurred. • NVM[755-126] (ADC_Vdark) (Range:0-100)
• NVM[755-127] (ADC_Vcln_All Mean Value) (Range:50-1000)
• 092-651: ADC Sensor System Fail (Shutdown Fail)
• 092-652: ADC Sensor Fail
Are both value within the range?
Y N
Influence Check the following connections for open circuits, short circuits, and poor contacts.
When 092-652Fail occurs, image density control that uses ADC Sensor will not be updated which may • Between MOB ADC Sensor (R-RAD) J112 and DRIVE PWB J414
create issues concerning the image density being too dark or too light.092-651Fail discharges images • Between MOB ADC Sensor (R-RAD LOW) J113 and DRIVE PWB J414
under the process of image formation and force stop the machine operation when 092-652Fail continu- Is the conduction normal?
ously occurs.Couple copies of print may be printout after releasing Fail by Powering OFF/ON but if the
Y N
number of 092-651Fail reaches the prescribed number of time, it will not be able to release by powering
Reconnect the connector. If it does not recover, there is a possibility of abnormality in
OFF/ON.The following NVM value need to be cleared [0] in order to release. However, if it does not electrical system. Replace DRIVE PWB. (PL 18.2)
recover to normal state, the Fail will generate again during usage.
Possibility of ADC Sensor malfunction. Replace MOB ADC Assembly. (PL 6.1)
Table 1 Table 1
ADC Sensor System Fail Number of continuous ADC Sensor System Fail NOTE: Perform Auto Registration from UI-Diag if MOB ADC Sensor Assembly is replaced.

NVM:755-001 NVM:752-431 Pull out the IBT Unit and check the IBT Belt status. Is there any uncleanness or scratch?
Y N
Possibility of cause may be contamination or scratch of IBT Belt. Replace the IBT Belt. (PL 6.3)
Replacement parts list
NOTE: Perform Auto Registration from UI-Diag if IBT Belt is replaced.
Table 2 Table 1
Remove the MOB ADC Assembly, check the status of ADC Sensor Detection surface and clean if it
Possibilit is dirty.
No. Component y Reason If it is not dirty or does not restore after cleaning, replace the MOB ADC Assembly. (PL 6.1)
1 MOB ADC Sensor Assembly H ADC Sensor malfunction NOTE: Perform Auto Registration from UI-Diag if MOB ADC Sensor Assembly is replaced.
2 Deve Housing Assenbly M When the exchange display comes out in UI,
exchange. The ending

3 Drum M When the exchange display comes out in UI, NOTE: Perform Auto Registration from UI-Diag if MOB ADC Sensor Assembly or IBT Belt is replaced.
exchange.
4 DRIVE PWB L Abnormality in ADC Sensor electrical system.
5 IBT Belt L Abnormality in reflection output due to unclean-
ness, scratch of IBT Belt.
6 ESS PWB L Abnormality in electrical system.

Procedure
NOTE: To prevent light-induced fatigue, cover the Drum with a black sheet when removing the Drum. In
addition, do not touch the Drum surface.

When the exchange display of Drum or Deve Housing Assembly comes out in UI, when the exchange
display doesn’t come out after exchanging, it is just as it is. It executes the following operation in turn.

Version 1.1 05/2014 2.2.4 Common FIP

2-129
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-130 2.2.4 Common FIP

CF-002 Temperature / Humidity Sensor Fail CF-003 ADC Patch Fail

BSD-ON:CH9.8 BSD-ON:CH9.8

The temperature/humidity measurement value of Environment Sensor is out of stipulation range. ADC (Auto density Control) Patch of the corresponding color is abnormally light, or there is an abnormal-
ity in ADC Sensor. ADC Patch will be formed near the Front of FS direction of IBT Belt when setting up
• 092-661: Temperature Sensor Fail density adjustment.
• 092-662: Humidity Sensor Fail
• 092-670: ADC Elec Patch Fail Y
• 092-671: ADC Elec Patch Fail M
Influence
• 092-672: ADC Elec Patch Fail C
When this Fail occurs, the control cannot be made according to temperature/humidity which creates an
• 092-673: ADC Elec Patch Fail K
issue of image density becoming too dark or too light due to temperature/humidity change.

Replacement parts list Influence

When this Fail occurs, image density control that uses ADC Sensor will not be updated which may create
Table 1 Table 1 issues concerning the image density being too dark or too light.
Possibilit
No. Component y Reason Fail that should be handled first
1 DRIVE PWB L Abnormality in electrical system of the Environment Enter Shutdown/History of CE Mode and check the Fail that occurred recently. If the following Fail is
Sensor. occurring, there is a high possibility that the problem is caused on your side. Please refer to the corre-
sponding FIP and restore it first.

• 042-325: Main Motor Fail

• 042-326: Sub Motor Fail
Procedure
• 099-xxx: LPH System Fail
NOTE: Humidity Sensor Fail may occur if condensation occurs. • 089-xxx: RegiCon System Fail
Check 767-064, 767-065 by performing Procon Print in CE Mode. Are the results all 0? • 091-480/481/482/402: Drum Cartridge Y/M/C/K Life Over
Y N • 093-314/315/316/317: Dispense Motor Y/M/C/K Fail
Abnormality of Environment Sensor. • 093-400/423/424/425: Toner Cartridge Y/M/C/K Near Empty
Replace DRIVE PWB. (PL 18.2) • 093-434:Drum/Toner Cartridge K Near Empty
NOTE: Perform Auto Registration from UI-Diag. • 093-435:Drum/Toner Cartridge Quality Empty
• 094-911:IBT Unit End Warning
Run Procon ON Print continuously for several number of times. There is no need to process if no Fail
generates.
Replace the parts of "Replacement Parts List" if the cause cannot be specified and restoration process Image quality trouble that should be handled first.
cannot be completed.
Check the corresponding color image in Print Mode. If the following image quality trouble is occurring,
there is a high possibility that the problem is caused on your side. Please refer to the corresponding
image quality troubleshooting and restore it first.

• White paper print or low density, specific color close to white paper is light -> Patch is light.
• Vertical white/Color fading/line in vertical direction of FS (vertical) direction close to the Front ->
Patch position image is light and the Patch is light as well.
• White/Color fading/Line/Parts fading in SS (horizontal) direction -> The Patch on the position where
the image is light is light as well.
• Carry over (rough print)/Toner fogging -> Falsely detected that the Patch is light because the IBT
ground color is detected dark.
 A
Replacement parts list Y N
There is a possibility that only ADC Patch is light. Check to see if there is no uncleanness,
Table 1 Table 1 adhering substance, scratch on the Front side (ADC Parch position) of IBT Belt and 1st BTR.
Is IBT Belt, 1st BTR normal?
Possibilit
Y N
No. Component y Reason There is a possibility of ADC Sensor abnormality. Turn OFF the power and check the fol-
1 MOB ADC Sensor Assembly H Unable to detect Patch due to abnormality in ADC lowing connections for open circuits, short circuits, and poor contacts.
Sensor. • Between MOB ADC Sensor (R-RAD) J112 and DRIVE PWB J414
2 IBT Belt L Patch is light due to deterioration and contamina- • Between MOB ADC Sensor (R-RAD LOW) J113 and DRIVE PWB J414
tion of the IBT Belt. Is the conduction normal?
3 IBT Cleaner L Patch is light due to contamination of the IBT Belt. Y N
4 Toner Cartridge L Patch is light due to shortage in the Toner. Check MOB ADC Sensor Assembly installation and if there is no uncleanness and
5 Drum Cartridge L Patch is light due to contamination of BCR and no foreign substance contamination to the detecting element, replace the MOB ADC
Sensor Assembly. (PL 6.1)
deterioration of the Drum.(When the exchange dis-
play comes out in UI, exchange.)
• Connect the connector.
6 LPH Unit L Patch is light due to contamination of LPH and poor
• Replace broken wire, parts that went short (such as PWB).
light intensity.
7 1st BTR Unit L The image is light due to 1st BTR Retract malfunc- Replace the following parts.
tion or the Patch is light due to contamination of 1st
• Replace the IBT Belt. (PL 6.3)
BTR Roll.
8 Deve Housing Assembly L Patch is light due to eccentric rotation and MOS NOTE: Perform Auto Registration from UI-Diag if IBT Belt is replaced.
malfunction.(When the exchange display comes • IBT Belt Cleaner (PL 6.2)
out in UI, exchange.)
• 1st BTR Roll (PL 6.3)
9 HVPS (BCR) L Patch is light due to application malfunction.
10 HVPS (Deve) L Patch is light due to application malfunction.
11 HVPS (1st/2nd BTR) L Patch is light due to application malfunction. • Perform processing of troubleshooting that corresponds to the image quality trouble that
12 IBT Cleaner Unit L Patch is light due to tearing of the blade. should be handled first.
13 Dispense Unit L Patch is light due to Toner supply malfunction. • Replace if there is no Toner in the Toner Cartridge of the corresponding color. (PL 5.1)
14 LPH FFC L Patch is light due to LPH signal malfunction. • Replace if there is any uncleanness, adhering substance, scratch on the Front side of Drum FS
15 DRIVE PWB L Patch is light due to MCU abnormality. direction of Drum Cartridge of the corresponding color. (PL 8.1)
• Replace if there is any uncleanness, adhering substance, scratch on the Front side of Drum FS
direction of BCR of the corresponding color. (PL 8.3)
Procedure
• Replace if the Toner close to the Front of SF direction on Deve Roll of the corresponding color,
NOTE: To prevent light-induced fatigue, cover the Drum with a black sheet when removing the Drum. In or if the Toner seems low after turning the Gear clockwise. (PL 5.1)
addition, do not touch the Drum surface. • If the Dispense is not driven after running Digital Output [093-001] (Toner Dispense Motor Y)/
[093-002] (Toner Dispense Motor M) / [093-003] (Toner Dispense Motor C) / [093-004] (Toner
Perform Procon Print of CE Mode and check from 755-003 to 755-006, 752-078 to 752-081, 755-023 to
755-026. Are the results all 0? Dispense Motor K), replace the Toner Dispense Motor. (PL 5.3)
Y N • Turn the Power OFF, check the corresponding color LPH, and clean or replace the LPS if it is
Perform Procon Print of CE Mode and check from 755-003 to 755-006, 752-078 to 752-081, 755- dirty. (PL 2.1)
023 to 755-026. Run Test Pattern>Prccon ON Print. Check the number of Fail occurrences by using • Turn the Power OFF, check for break of wire, short, half-connection between each HVPS and
NVM Read/Write again. Did the number of Fail occurrences increase for either color? each parts. If there is any conduction failure, replace the connector connection, parts that was
Y N broken or short.
No need to take measures if Fail does not occur after running Procon ON Print a few times.
View the corresponding FIP and repair. Replace the parts of "Replacement Parts List" if the cause cannot
Check to see if the density of the whole image that was printout from ProCon ON Print is light or the be specified and restoration process cannot be completed.
Front side of FS direction (ADC Patch position) of full surface half-tone of the corresponding color of
Service Mode Test Pattern Print. Is White extremely light?
A
Version 1.1 05/2014 2.2.4 Common FIP
2-131
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-132 2.2.4 Common FIP
NOTE: Rewrite NVM[760-240] (TMA Gain Flag) value to [1] after replacing MOB ADC Sensor Assembly
or IBT Belt.
2.3.1 Interface (Physical/Logical) 2.3.2 ’Cannot connect to the network’ or ’Print is not found from
1. Physical Interface Description the PC’
The following physical interfaces are supported. Get ’NET Connection Diagram’ and take actions by following the instructions in ’2.3.5 Network-Related
(1) USB 2.0 Details Check Flow’ in this document, and then collect the following information:
(2) Ethernet (10BaseT, 100BaseTX) *1
• System Settings List
*1: Has the features to automatically detect and switch the transmission speed (10Mbps, 100Mbps).
Also, the transmission speed can be fixed by settings. • Check the client settings (Output Port)
• Physical interface check
2. Logical Interface Description • Logical interface check
It is possible to set whether to activate the system for each of the following logical interfaces. • Other connection environment check
Supported for receiving print jobs Printer switching machine
(1) USB Availability of printer buffer, etc.
(2) LPD HUB (Switch, Hub) used, etc.
(3) Port9100 • Network Capture Log

Supported for management interface

(1) SNMP
(2) CWIS

Version 1.1 05/2014 2.3 NET System Fault Check

2-133
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-134 2.3 NET System Fault Check

2.3.3 No output is available, no data is printed Obtain the information relevant to the items described in ’2.3.2 Cannot connect to the network’.

Check whether or not the Controller Firmware and Printer Driver are the latest version. If it is not the lat-
est, always upgrade the software. (See 2.4.1 Software Download.)

After checking the above items, check whether the Indicator is blinking and take the corrective actions
accordingly.

1. When the Indicator (Panel Send/Receive Lamp) is blinking

It is highly possible that print data cannot be decomposed in the Printer main processor.
Perform the corrective actions according to ’2.3.5 Network-Related Details Check Flow’ in this doc-
ument, and then collect the following information:
• System Settings Report
• Check the panel message (error message, etc).
• Error History Report
• Service Settings Report
• Job History Report
• Maintenance Report (CE)
• Check the Printer Driver name and version.
• Check the Printer Driver settings in details.
• Network Capture Log
• Create Print files on the PC and collect them on CD-R.

[How to Create Print file]

Method 1)
(1) Select [Print] from File menu in the target document.
(2) In [Print] screen, select the [Output to File] check box and click [OK].
If there is no [Output to File] check box displayed in the [Print] screen, create the file in Method
2.
(3) Enter a descriptive file name in ’File Name’ using a customer name and date, and click [OK] to
create a Print file in the specified destination.

Method 2)
(1) Open the Printer Driver Properties and select the [Ports] tab.
(2) In [Ports], select [FILE:] in the list and click [OK] to close the Properties screen.
Take note of the port setting before it was changed in [FILE:] in order to restore the port to
original setting after creating a Print file.
(3) Select [Print] from File menu in the target document.
(4) The [Output to File] screen appears. Specify a storage destination and file name, and click
[OK] to create a Print file in the specified destination.
(5) Restore the port to the original setting in the procedures a and b shown above.

2. When the Indicator (Panel Send/Receive Lamp) is not blinking

It is highly possible that connection is not established and hence print data has not reached the
Printer main processor.
2.3.4 Printing can be performed but abnormally 2.3.5 Network-Related Details Check Flow
1. Check whether the Controller Firmware and Printer Driver are the latest version. 2.3.5.1 Check Flow at TCP/IP (LPD) Failure
If it is not the latest, always upgrade the software. (See 2.4.1 Software Download.) The following describes the possible causes and actions to take when a failure, such as being unable to
2. Ask a customer about the status of unavailable printing and collect information based on it. obtain the desired printout or not being able to print at all, occurs when using TCP/IP (LPD).
• System Settings List
For WindowsXP, Windows Server 2003, WindowsVista, Windows Server 2008, Windows7, and Windows
• Service Settings Report
Server 2008R2
• Job History Report
• Maintenance Report (CE) Table 1
• Check the Printer Driver name and version. Cause Check Method Corrective Action
• Check the Printer Driver settings in details.
Incorrect IP address is Ask the Network Administrator to Set a correct IP address in the machine.
• Print sample that has been printed improperly. set. check if the IP address set in this
• Print sample that has been printed properly (including the samples from other machines). machine is correct.
• Create Print files on the PC and collect them on CD-R. A failure that cannot be Check if an error is displayed on the Turn the power OFF then ON.
repaired has occurred Operation Panel display. Wait for the display to light off and turn
during printing. ON the power again.
The printer driver Check if the printer driver that was Select the printer driver that was pro-
attached to the machine provided with this machine has vided with this machine.
is not used (a printer been selected. If it is not found in the selection items,
driver from other manu- install and select the printer driver that
facturers is used). was provided with this machine.

Precautions and Limitations

The following describes the precautions and limitations for TCP/IP (LPD).

1. Machine Settings
• IP addresses are managed in a whole system. Consult with the Network Administrator thor-
oughly before perform setting.
• Depending on the network environment, perform the subnet mask and gateway settings if
necessary. Consult with the Network Administrator to set necessary settings.
2. Computer Settings
• IP addresses are managed in a whole system. Consult with the Network Administrator thor-
oughly before perform setting.
• To perform network settings (such as IP address), etc. on the host used under NIS (Network
Information Service) management, consult with the NIS Administrator.

Version 1.1 05/2014 2.3 NET System Fault Check

2-135
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-136 2.3 NET System Fault Check
2.4.1 Software Download
Follow 'ADJ 18.2.2 Firmware Version Upgrade' in Service Manual to upgrade the Controller software to
the latest version.

Version 1.1 05/2014 2.4 Software Download

2-137
DC SC2020 Troubleshooting
DC SC2020 05/2014
Troubleshooting
Version 1.1 2-138 2.4 Software Download
Chapter 3 Image Quality Troubleshooting
 3 Image Quality Troubleshooting
3.1 Introduction
3.1.1 Contents of Chapter 3 ........................................................................................... 3
3.1.2 Test Pattern........................................................................................................... 3
3.1.3 Image Quality Specification................................................................................... 4
3.1.4 Image Quality Troubleshooting ............................................................................. 4

3.2 Image Quality Troubleshooting

3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
How to use the image quality troubleshooting (IOT/IIT/DADF) ....................................... 5
IQ-1 LPH Cycle Line....................................................................................................... 7
IQ-2 Reverse DarkLines................................................................................................. 8
IQ-3 Caterpillar Mark (Transfer) ..................................................................................... 8
IQ-4 Scalelike Defect (Transfer)..................................................................................... 9
IQ-5 Heavyweight paper image bleeding ....................................................................... 10
IQ-6 Color Line (Electrostatic Memory) of Photo Receptor Pitch (94mm)...................... 10
IQ-7 BCR pitch (37mm) density unevenness ................................................................. 11
IQ-8 DarkLines (Full speed/Half speed) ......................................................................... 11
IQ-9 Toner color line....................................................................................................... 12
IQ-10 Thin Line Interruption ........................................................................................... 13
IQ-11 Moire .................................................................................................................... 14
IQ-21 Diagonal Line Fluctuation..................................................................................... 15
IQ-22 Fogging around high density patch part ............................................................... 16
IQ-23 Vertical line due to lack of pixels between CIS chips ........................................... 16
IQ-24 Image quality difference during PLT/DADF read.................................................. 17
IQ-25 The output image gets blurred with Book document or three-dimensional object. 18
IQ-26 Rear edge image blurring during DADF heavyweight paper delivery .................. 19

3.2.2 How to use the image quality troubleshooting (IPS)

How to use the image quality troubleshooting (IPS) ....................................................... 21
CQ-01 Ground color removal adjustment....................................................................... 22
CQ-02 Density adjustment Darken the highlight ............................................................ 23
CQ-03 Density adjustment Lighten ................................................................................ 23
CQ-04 Tone jump of 100 line image document.............................................................. 24
CQ-05 Scan letter corruption, mosquito noise surrounding the letter ............................ 24
CQ-06 Duplex document off-set..................................................................................... 25
CQ-07 Fogging platen back ........................................................................................... 25
CQ-08 Color balance adjustment (Only K color for black&white IOT machine) ............. 26
CQ-09 Thin line roughness ............................................................................................ 26
3.2.3 Fusing Unit Paper wrinkle Alignment adjustment.................................................. 27
3.2.4 Cycle Table ........................................................................................................... 30
3.2.5 Image Quality Limit Precaution ............................................................................. 31

Version 1.1 05/2014

3-1
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-2
3.1.1 Contents of Chapter 3 3.1.2 Test Pattern
1. Chapter 3 Image Quality Troubleshooting is mainly composed of two sections: Test Pattern and The following are the test patterns that are used.
Image Quality Troubleshooting.
1. The copy quality check mainly uses the Test Pattern (color A3) (499T 00276).
2. The Test Pattern section contains built-in test patterns of test charts for checking the quality of cop-
ied images. 2. For copy quality check, J paper (Plain) is used.
3. The Image Quality Specification section contains "IOT/DC Alignment" and "Image Quality Specifica-
tion". 3. The image built-in SUB of the test pattern is found in the following:
(1) Controller (ESS PWB)
4. The Image Quality Troubleshooting section describes the causes of image quality failures and the
troubleshooting procedure for them.
4. For the Test Patterns, refer to the following.
• 6.4.11.1 Printing function test operation procedure
5. It also describes the "Notes on Image Quality Restrictions".

Version 1.1 05/2014 3.1 Introduction

3-3
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-4 3.1 Introduction

3.1.3 Image Quality Specification 3.1.4 Image Quality Troubleshooting

• The specification for the image quality is as follows. Check the Defect Sample that is obtained during visit or the one that is provided by the customer and pro-
ceed with the appropriate IQ-FIP.
1. 6.1.20 Image Loss

2. 6.1.21 Print Area

3. 6.1.22 Alignment Specification

How to use the image quality troubleshooting (IOT/IIT/DADF)
Perform the following procedure to check the fault sample that is obtained during visit or the one that is
provided by the customer and proceed with the appropriate FIP.

1. If the defected sample is determined as the same problem with the one covered in this chapter
("Defect Image Sample") through visual observation, check the part which is causing the poor
image quality.
2. When the problem cannot be determined or there was no corresponding NG sample in 1 above,
proceed to the corresponding FIP below to repair the problem.

Table 1
Image Quality Problem SUB Symptoms Reference RAP No.
LPH Periodical Line LPH A line appears periodically as a result of the decrease in light quantity of the light emitter (chip) or from unevenness continuously IQ-1
occurring in multiple chips.
Reverse DarkLines Transfer Phenomenon of part of the solid patch of K-color having patial darklines (multiple) at the FS direction. IQ-2
Transfer defect occurred due to lack of electric charge in the toner before the secondary transfer.
Caterpillar Mark Transfer Removal of electricity with diselectrification material is performed in the charged state after the paper discharges the secondary IQ-3
transfer part.
If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image scatters and a round
shaped pattern appears continuously in the vertical direction.
Scalelike defect Transfer Removal of electricity with diselectrification material is performed in the charged state after the paper discharges the secondary IQ-4
transfer part.If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image scatters
and a semicircle shaped pattern appears.
Heavyweight paper image bleeding Transfer The rear edge of the paper gets flipped-up and moves closer to the center transfer belt after going though the Reg Shoot, and part IQ-5
of the axial direction (around 25mm from the rear edge of the heavyweight paper) may get blurred from the electrical discharge
that occurs in the secondary transfer pre nip part.
Line color of photo receptor pitch XERO/CLN Vibrations during the Drum CRU transportation may cause scrapes and friction in the BCR and the Photoreceptor, resulting in left- IQ-6
(94mm) over electrostatic memory on the Photoreceptor, which generates thin white streaks in the FS direction on the highlight portion at
the Photoreceptor Pitch.
BCR pitch (37mm) density uneven- XERO Charging failure occurs in weak contact parts which lowers the surface potential and the density of the half-tone image darkens IQ-7
ness with a BCR pitch (37.7mm).
DarkLines (Fill speed/Half speed) XERO A faulty stripe along the rotational axis caused by an erroneous electrical discharge between the bias charge roller (BCR) and pho- IQ-8
toconductor drum.
Toner color line DEVE It’s a vertical long thin line and the length may differ from couple mm to 10cm or longer. This occurs in solid or HT and does not IQ-9
generally occur in the background part.
Thin line interruption Process Control Depending on the structure of the line, the interruption may stand out by the position of the screen. IQ-10
Moire Screen Depending on the document drawing pattern structure, Moire may stand out by interfering with the screen IQ-11
Diagonal line fluctuation IIT "Diagonal line fluctuation" occurs due to speed change of the read unit. IQ-21
Fogging around high density patch part IIT "Fogging around high density patch part" occurs due to the cavity performance of the CIS device. IQ-22
Vertical line due to lack of pixels IIT The "vertical line" may appear approximately every 18.3mm. IQ-23
between CIS chips
Image quality difference during PLT/ IIT/DADF DADF job tends to be out of focus than during platen job. IQ-24
DADF read

Version 1.1 05/2014 3.2 Image Quality Troubleshooting

3-5
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-6 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
Table 1
Image Quality Problem SUB Symptoms Reference RAP No.
The output image gets blurred with IIT the focus goes out for the seam of Book document or three-dimensional object which blurs the object. IQ-25
Book document or three-dimensional
object.
Rear edge image blurring during DADF DADF The document is floating during the transportation of DADF delivery, which generates the "Rear end image unevenness" phenom- IQ-26
heavyweight paper delivery enon.
IQ-1 LPH Cycle Line 2. 21.4mm pitch vertical line
• Occurs from the continuous multiple chip of shade of SLED (light emitter) mounted in a zigzag.
LPH positions the light emitter (size: 10.7mm) in a zigzag in the order of even numbers/odd numbers.

A line appears periodically as a result of the decrease in light quantity of the light emitter (chip) or from
unevenness continuously occurring in multiple chips.

Figure 3 j0bs32002

[Corrective action]
1. Change the [Screen] setting in the driver print setting [Advanced].
• Select [Advanced] > [Screen] and change to [Auto Screening] -> [Gradation].
Figure 1 j0bs32017

[Cause]
1. 10.7mm pitch vertical line
• Occurs from the continuous multiple chip of vertical line in SLED (light emitter) edge position.

Figure 4 j0bs32031

2. Replace the LPH of the appropriate color.

Figure 2 j0bs32001

Version 1.1 05/2014 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
3-7
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-8 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

IQ-2 Reverse DarkLines IQ-3 Caterpillar Mark (Transfer)

Part of the K color solid patch and a phenomenon that partly becomes a thick line (multiple) in the FS Removal of electricity with diselectrification material is performed in the charged state after the paper dis-
direction charges the secondary transfer part.

Transfer defect occurred due to lack of electric charge in the toner before the secondary transfer. If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner
image scatters and a round shaped pattern appears continuously in the vertical direction.

Figure 1 j0rk32018
Figure 1 j0bs32019
[Cause]
Occurs when the develop ability drops, the density of solid patch decreases and Vdeve becomes large. [Cause]
This is caused by low electric charge in the toner.
[Procedure]
Stress Conditions:
Take a sample from an image that includes solid patch such as Total Chart and check by comparing with
image sample.
• Plain paper (Lightweight paper)
[Corrective action] • Mid humidity~High temperature environment
1. 2nd Transfer Voltage Offset Adjustment • Occurs in both Side1/Side2.
• Optimize the secondary transfer voltage from [Tools -> Admin Settings -> Maintenance ->
Adjust 2nd BTR]. (Set to the Minus side.) [Procedure]
1. Take a sample from a half-tone image with uniformed entire surface and check by comparing with
2. 1st Transfer Voltage Offset Adjustment image sample.
• Optimize the primary transfer voltage from [Tools -> Admin Settings -> Maintenance -> Trans- 2. Judge as this phenomenon if it is solved or improved by raising the secondary transfer voltage.
fer Belt Unit]. (Set to the Plus side.)
[Corrective action]
3. TC Up 1. 2nd Transfer Voltage Offset Adjustment
• Optimize the secondary transfer voltage from [Tools -> Admin Settings -> Maintenance ->
4. Vh Up Adjust 2nd BTR]. (Set to the Plus side.)
IQ-4 Scalelike Defect (Transfer) • Optimize the secondary transfer voltage from [Tools -> Admin Settings -> Maintenance ->
Adjust 2nd BTR]. (Set to the Plus side.)
Removal of electricity with diselectrification material is performed in the charged state after the paper dis-
charges the secondary transfer part. 4. Lower the TC of K color (Tone Down)

If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner
image scatters and semicircle shaped pattern appears.

Figure 1 j0bs32020

[Cause]
This is caused by low electric charge in the toner.

Stress Conditions:

• Plain paper (Lightweight paper)

• Mid humidity~High temperature environment
• New toner cartridge
• Job first thing in the morning (~10 copies)

[Procedure]
1. Take a sample from a half-tone image with uniformed entire surface and check by comparing with
image sample.
2. Judge as this phenomenon if it is solved or improved by raising the secondary transfer voltage.

[Corrective action]
1. Reprint after printing 10~dozens of copies.
2. Change paper (Paper with high basis weight), change feeding direction (Long grain direction)
3. 2nd Transfer Voltage Offset Adjustment

Version 1.1 05/2014 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
3-9
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-10 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

IQ-5 Heavyweight paper image bleeding
The rear edge of the paper gets flipped-up and moves closer to the center transfer belt after going though
the Reg Shoot, and part of the axial direction (around 25mm from the rear edge of the heavyweight
paper) may get blurred from the electrical discharge that occurs in the secondary transfer pre nip part.
IQ-6 Color Line (Electrostatic Memory) of Photo Receptor Pitch
(94mm)
From the vibration during Xero ERU Assy or moving Unit, a frictional charge is created by the position of
BCR, CLN Blade that touches the photo receptor and creates a dark line of photo receptor pitch (approx.
94mm).

Figure 1 j0bs32021
Figure 1 j0bs32022
[Cause]
Occurs with paper with strong resilience such as heavyweight paper. [Cause]
This problem may occur right after the replacement of Drum CRU. (Occurs at Halftone image quality)
Stress Conditions:

• Basis weight is heavy.

[Procedure]
• The paper resilience is strong 1. On a halftone image, check that lines with 94mm pitch appear in the FS direction.

• The paper feeding direction and the direction of the paper weave is parallel 2. Obtain 10 ~ 30 copies of print.

• K color (Mono Mode) can easily occur *Print full color image if the occurring Drum is YMC, and full color/BW image if K.

• Tends to occur when the paper rear edge is curled up.

[Corrective action]
[Procedure] 1. No need to take measures since it will resolve/recover by left alone.
2. If this occurs in the market, correspond by leaving it alone overnight or replacing Xero ERU.
1. Check to see if image bleeding such as smear or Toner scattering like blur appear around 25mm
position from the rear edge of the paper.
Reference:
(1) When checking, uniform surface half-tone image or line image in SS direction is easy to detect.

[Corrective action]
1. Forcefully down curl (about 10mm) the rear edge of paper.
IQ-7 BCR pitch (37mm) density unevenness IQ-8 DarkLines (Full speed/Half speed)
The contact with the photo receptor changes due to the dispersion of BCR shape. Unique phenomenon of a charged DC by BCR.

Charging failure occurs in weak contact parts which lowers the surface potential and the density of the BCR <-> Fine line in an axial direction due to abnormal electric discharge between the photo receptor.
half-tone image darkens with a BCR pitch (37.7mm).
Place occurring is random.

High temperature, high humidity environment, half speed mode is a stress

• Full Speed

Figure 1 j0bs32025

[Cause]
It is easier to occur if the combination of BCR form tolerance and Spring load tolerance, CLN-Roll pene- Figure 1 j0bs32036
tration quantity tolerance, environment (low temperature/low humidity) is set on the Stress side.
• 1/2 Speed
[Corrective action]
1. Xero ERU Replacement

Figure 2 j0bs32037

Version 1.1 05/2014 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
3-11
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-12 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
[Cause] IQ-9 Toner color line
Fine electric discharge unevenness unique to DC charge of BCR. It’s a vertical long thin line and the length may differ from couple mm to 10cm or longer. This occurs in
solid or HT and does not generally occur in the background part.
(Mainly half tone image quality)

[Procedure]
Check to see that fine axial direction line is appearing randomly on half-tone images.

(Careful not to mistake with Banding)

[Corrective action]
• When exceeding the limit occurs during full speed, mainly the following 2 abnormality can be con-
sidered.
1. Abnormality in BCR, photo receptor
-> Check with Xero ERU replacement

2. Abnormality in photo receptor <-> M/C frame earth conduction

-> Check the Drive shaft, Shaft bearing

Figure 1 j0bs32028

[Cause]
Phenomenon where lump of Supply Toner does not get loosen inside the developing machine and gets
transported on to the magnet roller then gets developed.When the Toner being supplied is forming soft
clock with high temperature storage, the loosening ability will not be able to catch up when the following
factors piles up, and unable to loosen in the transfer section.

• When supply toner amount is mass supplied at one with high image density
• When the toner density of developer is high and the amount of developer to deliver is large

It tends to occur on the upstream side on Deve Flow (Print left side) but not necessarily on the left side.

[Procedure]
1. Check to see if it has not occurred in the background.
2. Check to see that there is no axial direction, periodicity with uniform surface half-tone image.

[Corrective action]
1. This will be resolved after few copies.
If white paper image is printed in advance or printed between high density image, the stirring oppor-
tunity inside the processing machine will increase which makes it easier to control the occurrence.
IQ-10 Thin Line Interruption
Thin line interruption

Figure 2 j0rt30007

NOTE: Check the image and use since Banding Starvation will slightly worsen as secondary
failure.
Figure 1 j0rt30002

[Cause]
Depending on the structure of the line, the interruption may stand out by the position of the screen.

[Procedure]
1. Check with the customer whether the [Thin Line interruption] is outside the permissible range or not.
2. Check to see if there is no problem with the Banding/Starvation level.

[Corrective action]
1. Switch the Driver UI Screen to [Definition Priority].
[Thin line interruption] will not occur easily as the number of lines go high.
• Select [Advanced Setting] > [Screen], and change to [Tone Priority] -> [Fineness Priority].

Version 1.1 05/2014 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
3-13
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-14 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

IQ-11 Moire
Moire

Figure 2 j0rt30007

NOTE: Check the image and use since Banding Starvation will slightly worsen as secondary
failure.
Figure 1 j0rt30004

[Cause]
Depending on the document drawing pattern structure, Moire may stand out by interfering with the
screen.

[Procedure]
1. Check with the customer whether the [Moire] is outside the permissible range or not.
2. Check to see if there is no problem with the Banding/Starvation level.

[Corrective action]
1. Switch the Driver UI Screen to [Definition Priority].
[Moire] will not occur easily as the number of lines go high.
• Select [Advanced Setting] > [Screen], and change to [Tone Priority] -> [Fineness Priority].
IQ-21 Diagonal Line Fluctuation
"Diagonal line fluctuation" occurs due to speed change of the read unit.

Figure 1 j0bs32011

[Cause]
Figure 2 j0bs32032
The frictional resistance of the PLATEN glass sliding part changesDown arrowSlide load of the IIT read
unit changesDown arrowRead unit speed changesDown arrowDiagonal line fluctuation
A: Read Unit
B: Read unit slides the rear side
[Procedure] C: PLTEN Glass Sliding Part (FRONT side)
1. - D: PLTEN Glass Sliding Part (REAR side)

[Corrective action]
1. Clean the PLATEN glass sliding part. (Wipe with dry cloth)

Version 1.1 05/2014 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
3-15
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-16 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

IQ-22 Fogging around high density patch part IQ-23 Vertical line due to lack of pixels between CIS chips
"Fogging around high density patch part" occurs due to the cavity performance of the CIS device. The "vertical line" may appear approximately every 18.3mm.

Figure 1 j0bs32012 Figure 1 j0bs32013

[Cause]
The cavity (*) performance of the CIS device used for DC SC2020 is poor compared to the conventional
device. Due to this, fogging around high density part may occur depending on the setting of the copy
mode.
This is almost never seen in Default Mode, but with Picture Mode or Ground Color removal OFF setting,
this defect is seen clearly due to the balance with image quality creation that is trying to recreate the high-
light well.
[Cause]
There are image pixels that DIS Device used in DC SC2020 is unable to read by main scanning 432 pixel
units. (Approx. 18.3mm)Complement processing against this lack of pixel read will be done by image pro-
cessing, but depending on the characteristic of the document, a defect of vertical line appearing in miss-
ing pixel part may occur.Document that can easily generate this defect is cot and periodical vertical line.
Does not occur in solid print part.

*1:A phenomenon which fogging occurs around high density patch resulting from Read Device optical
characteristic taking in the density of the surrounding part. This effect is seen especially in main scanning
direction.

[Procedure]
1. Copy setting: Check with photo mode or turning ground color removal OFF.

[Corrective action]
1. Change the following NVM values.
• 15-092 = Current Value - 2
• 715-093 = Current Value - 2
• 715-094 = Current Value - 2
• 715-095 = Current Value - 2
Figure 2 j0bs32033
A: Unable to read the document information for this part since there is no read element. IQ-24 Image quality difference during PLT/DADF read
DADF job tends to be out of focus than during platen job.
[Procedure]
1. Check to see if the "vertical line" is appearing approximately every 18.3mm.

[Corrective action]
1. Use sharpness adjustment (weaker), photo mode.
2. The output of defect differs depending on placement of the document.

Figure 1 j0bs32014

[Cause]
The CIS device used in DC SC2020 is a read device with shallow depth of focus in general. Read image
characteristic tends to get blurry than Platen Job since the DADF Job feed the document in a far position
from the CIS read focus.Recovery processing will be performed with DOF (Depth of Focus) correction
but it will not completely match with Platen image quality.Platen reproduces as the original, DADF
includes corrections.

[Procedure]
1. -

[Corrective action]
1. DOF (Depth of Focus) Correction Level Adjustment
IIT of DC SC2020 uses CIS read method and performs correction processing because the focus
depth is not so deep and is easily blurred.

Version 1.1 05/2014 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
3-17
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-18 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
There are 11 levels for DADF job, Platen job correction level and can be changed with NVM. IQ-25 The output image gets blurred with Book document or
Table 1 three-dimensional object.
The focus goes out for the seam of Book document or three-dimensional object which blurs the object.
Chain-Link Default Value Min Max Meaning
711-262 5 0 10 Applies to DADF read job.
715-159 5 0 10 Applies to Platen read job.

[Explanation of Adjustment Value]

• Adjust closer to 0 when you want to decrease the sharpness.

• Adjust closer to 10 when you want to increase the sharpness.

0: Disable the correction processing.

1: Make it smooth overall.

2 ~ 4: Somewhere in the middle.

5: Correct the standard level.

Figure 1 j0bs32015
6 ~ 9: Somewhere in the middle.

10: Perform the strongest emphasis processing.

[Cause]
The CIS device used in DC SC2020 is a read device with shallow depth of focus in general.Due to this,
the focus goes out especially for the seam of Book document or three-dimensional object which blurs the
object.

[Procedure]
1. Check with Book document.

[Corrective action]
1. This can be improved by pressing the document to the platen glass when copying.

Figure 2 j0bs32034

NOTE: Defect such as roughness or Moire may occur on the image if it is overly emphasized.
IQ-26 Rear edge image blurring during DADF heavyweight paper
delivery
The document is floating during the transportation of DADF delivery, which generates the "Rear end
image unevenness" phenomenon.

Figure 1 j0bs32016

[Cause]
When read using CIS, the depth of focus of CIS has a narrow range and image blurring occurs due to
document floating.During DADF delivery, the document is floating while getting delivered to prevent for-
eign substance sticking to the CVT glass (prevent black line appearing), but the rear edge of heavy-
weight paper floats more due to the paper resilience, the image tends to get blurry.

[Procedure]
1. -

[Corrective action]
1. Use Platen when image blurring occurs on the rear edge of the heavyweight paper.

Version 1.1 05/2014 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
3-19
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-20 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)
How to use the image quality troubleshooting (IPS)
Perform the following procedure to check the fault sample that is obtained during visit or the one that is
provided by the customer and proceed with the appropriate FIP.

1. If the defected sample is determined as the same problem with the one covered in this chapter
("Defect Image Sample") through visual observation, check the part which is causing the poor
image quality.
2. When the problem cannot be determined or there was no corresponding NG sample in 1 above,
proceed to the corresponding FIP below to repair the problem.

Table 1
Image Quality Problem SUB Symptoms Refer to FIP
Background Suppression Adjustment IPS The default background suppression function is unable to fully remove the background. CQ-01
Density Adjustment: Darkening the High- IPS The highlight (light colors) is intended to be reproduced in darker shade. CQ-02
light
Density Adjustment: Lightening IPS The density is intended to be reproduced in lighter shade. CQ-03
Gradation Jump in 100-lines Photo Doc- IPS In the BW and Text & Photo Copy Mode, gradation jump occurs on 100-line photo documents. CQ-04
ument
Scan: Smeared Text, Mosquito Noise IPS Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression. CQ-05
Around Text
Bleed on 2 Sided Document IPS Bleed occurs in the BW Copy and Text Mode. CQ-06
Platen Background IPS When A4 stark white paper such as J Paper/Premier 80 is scanned into A3 when in BW Copy Text Mode and AE is ON, the Platen back den- CQ-07
sity is reproduced outside of the copy range.
Color Balance Adjustment IPS The color of the copy image quality is different from that of the original. CQ-08
Rough Thin Lines IPS When a document containing extremely thin lines is copied in the Text & Photo Mode, the density of the lines on the copy may become CQ-09
uneven and rough.

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-21
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-22 3.2.2 How to use the image quality troubleshooting (IPS)

CQ-01 Ground color removal adjustment *: The details of Table1 is an approximate. The suppression results may differ depending on the
document.
[Symptoms]
[Adjustment Method]
A phenomenon like background (e.g. background color or document bleed) may occur depending on the
1. The adjustment methods are different between Services and Output Colors. (Table2)
document.

Table 2 Background Suppression Level Adjustment Method by Mode

Service Output Color User authority that can be set
Copy Color User
Black (BW Mode) User
Fax - (Unable to adjust level with Fax)
Scan Color User
Black (BW Mode) User

(1) Adjustment by user

• Machine Status button -> Tools tab -> Default Settings ->
Copy or Scan -> Auto Background Suppression Level

Figure 1 j0ki31019

[Cause]
The default settings of Background Suppression are as shown in Table 1. Background Suppression
Level Adjustment may be required depending on the document.

[Procedure]
1. Set Background Suppression to "Enabled" and check whether background still occur on the cus-
tomer’s document.

[Corrective action]
1. Background Suppression Level Adjustment

Table 1 Rough Standards of Suppression Levels

Rough Standards of Suppression Levels
(Document with white undercoat or the influence degree
Suppression Level towards the document)

(Full color/Black&White common)

Normal (Default) Old recycled paper
Higher Newspaper
Highest Gray recycled paper
CQ-02 Density adjustment Darken the highlight CQ-03 Density adjustment Lighten
[Symptoms] [Symptoms]
The highlight (light colors) is intended to be reproduced in darker shade. The density is intended to be reproduced in lighter shade.

[Cause] [Cause]
1. The highlight reproducibility had been adjusted to prevent background from appearing. No special actions required.

[Procedure] [Procedure]
1. No special actions required.
1. No special actions required.

[Corrective action] [Corrective action]

1. Set the density adjustment to "Darken +1" ~ "Darken +3". 1. Set the density adjustment from "Lighten +1" to "Lighten +3".

* When the highlight is not reproduced after performing the density adjustment in (1), adjust it by the 2. When the desired image quality is still not obtained after performing the density adjustment in Step
1, the following adjustment method is available:
following method:
In the case of Copy Service, adjust the density by using "Color Balance Adjustment". (Full color
only)
2. Set the background suppression to "Disabled".
* Although this may cause background to appear, it improves the reproducibility of highlights.

3. Adjust the density with [Color Balance Adjustment] for copy. (Full color only)
Adjustment by user
• Machine Status button -> Tools tab -> Default Settings ->
Copy or Scan -> Color Balance

In the case of Scan Service, increase the "Scan Resolution".

The Highlight reproductivity will improve with higher resolution.

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-23
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-24 3.2.2 How to use the image quality troubleshooting (IPS)

CQ-04 Tone jump of 100 line image document CQ-05 Scan letter corruption, mosquito noise surrounding the
[Symptoms] letter
In the BW and Text & Photo Copy Mode, gradation jump occurs on 100-line photo documents. [Symptoms]
Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression.

Figure 1 j0ki31013
Figure 1 j0ki31014
[Cause]
As Text & Photo Mode gives priority to 175 lpi halftone dots and text quality, Sharpen Edge is performed [Cause]
for lower lpi.
As the JPEG compression technique is for images, not texts, noise is easy to crop up when it is used to
compress texts.
[Procedure]
1. No special actions required. [Procedure]
1. No special actions required.
[Corrective action]
[Corrective action]
Table 1
1. Set the compression mode from "Normal" -> "Low Compression". (Secondary defect: The file size
Countermeasures Secondary Defect becomes bigger.)
Set the Original Type to "Photo". The text becomes blurred.
CQ-06 Duplex document off-set CQ-07 Fogging platen back
[Symptoms] [Symptoms]
Off-set occurs in Copy black&white letter mode. The platen back density comes out to the area other than the paper when white A4 paper such as J
paper/Premier 80 is scanned with A3 in Copy letter mode with AE ON.
[Cause]
Because the gradation feature is designed to improve the reproducibility of Low Contrast, when bleed [Cause]
density of the document is high, the background suppression function might not be able to remove it Because paper such as J paper/Premier 80 has a low background detection level, the density of the
completely. Platen Back might not be fully removed depending on the S/N level status of the IIT.

[Procedure] [Procedure]
1. No special actions required. 1. No special actions required.

[Corrective action] [Corrective action]

Table 1 Table 1
Countermeasures Secondary Defect Countermeasures Secondary Defect
Switch the ground color removal level Reproducibility of highlights is degraded. Switch the AE suppression level set- Reproducibility of highlights is degraded.
setting. tings.
Set the density adjustment to "Lighten The density on the whole area becomes lighter and the repro- Set the density adjustment to "Lighten The density on the whole area becomes lighter and the repro-
+1". ducibility of highlights is degraded. +1". ducibility of highlights is degraded.
Set the Sharpness adjustment to weak The text becomes blurred.
(soften).
Set the Color balance adjustment level The low density becomes lighter and the reproducibility of high-
(low density) to the Light side. lights is degraded.
(Full color only)

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-25
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-26 3.2.2 How to use the image quality troubleshooting (IPS)

CQ-08 Color balance adjustment (Only K color for black&white CQ-09 Thin line roughness
IOT machine) [Symptoms]
[Symptoms] When a document containing extremely thin lines is copied in the Text & Photo Mode, the density of the
lines on the copy may become uneven and rough.
The color of the copy image quality is different from that of the original.

[Cause] [Cause]
Extremely thin lines are lines that are barely wide enough to be detected as edges.
No special actions required.

Therefore, as only some of their segments can be detected edges, the machine will switch between the
[Procedure] following processes frequently, making the lines look rough.
1. No special actions required.
• Edge Processing: Darkens to emphasize the line.
[Corrective action] • Non-Edge Processing: Does not emphasize the line and reproduce with light density that is close to
the document.
• Finely adjust the YMCK color density with [Color Balance Adjustment]. (Full color only)
Adjustment by user
– Machine Status button -> Tools tab -> Default Settings ->
Copy or Scan -> Color Balance

Figure 1 j0sg31001

[Procedure]
1. No special actions required.

[Corrective action]

Table 1
Countermeasures Secondary Defect
• Text Mode • Because lines are more emphasized
compared to the original, the overall
image becomes darker.
Set the [Sharpness Adjustment] to strong (Sharpen). • The sharpness will be emphasized overall
and the image will have a rough look.
3.2.3 Fusing Unit Paper wrinkle Alignment adjustment 2. Adjustment Method
Refer to "Alignment Adjustment Bracket Used Flow" in Step3 for adjustment.
[Procedure]
1. Installation/removal of Adjustment Bracket
(1) Move the adjustment bracket to N -> M when the paper wrinkle appears on the left side.
(1) Remove the Fusing Unit.
i. Temporary tack the Screw in the left M hole.

Figure 1 j0lbs34001
Figure 3 j0lbs34009
(2) Remove the alignment adjustment bracket on the Front Side.
ii. Fasten the Screw in the right M hole.
• Remove the Screw (2).

Figure 4 j0lbs34010
Figure 2 j0lbs34002
iii. Tighten the left M Screw.
• N: Nominal position
• M: Minus position
• P: Plus position

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-27
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-28 3.2.2 How to use the image quality troubleshooting (IPS)

Figure 5 j0lbs34011 Figure 7 j0lbs34007

iv. Install the Fusing Unit. iii. Tighten the left P Screw.

(2) Move the adjustment bracket to N -> P when the paper wrinkle appears on the right side.
i. Temporary tack the Screw in the left P hole.

Figure 8 j0lbs34008

iv. Install the Fusing Unit.

Figure 6 j0lbs34006
3. Usage flow of the Alignment Adjustment Bracket
ii. Fasten the Screw in the right P hole.
NOTE: Use this when pepr wrinkles (*1) has been generated due to interaction.

(1) Paper wrinkle due to interaction

• Paper wrinkle due to interaction between the Fusing Unit, Transfer, and Regi
• Cause: The positional relation between the various Sub Rolls is wrong, which degener-
ates the transport form of the paper and results in wrinkles being generated in the Fusing
Unit.
 (2) *2: Sampling
• Paper: A3 SEF
• Pattern: Half Tone K50%
• No. of sheets: Simp 5 sheets

Figure 9 j0lbs34012

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-29
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-30 3.2.2 How to use the image quality troubleshooting (IPS)

3.2.4 Cycle Table Table 1

Sub Device Diameter (imm) Print Period (imm)
Belt 30.10 94.6
Transfer 2nd-BTR 18.00 56.5
IBT IBT-Belt 253.07 795.0
Drive Roll 12.97 40.8
Tension Roll 22.50 70.7
Idle Roll 10.00 31.4
1st-BTR 6.00 18.8
Sensor Roll 18.00 56.5
Deve Roll Assy Mag 16.00 28.6
Xero Drum 30.00 94.2
BCR 12.08 37.9
BCR Cln 9.30 29.2

Figure 1 j0bs3105

Table 1
Sub Device Diameter (imm) Print Period (imm)
Exit Pinch Roll 10.00 31.4
Exit Roll 15.00 47.1
Fusing Heat Roll 24.93 78.3
3.2.5 Image Quality Limit Precaution
Table 1
Occurrence Condition

Environmen Side-1 Others

Image Quality Problem Name SUB Details t Side-2 Media Conditions Interim Measures Details
1 Roll Marks PH Rubber roll mark or toner wax component may stick dur- All Side-1 Stands out Change to a lighter paper type.
ing duplex print or after continuous printout depending Side-2 even more (However there might be an issue of fixing failure)
on the paper. This is frequently seen in gloss paper type. with Gloss
paper type
2 Condensation Copy Fusing Sometimes patches of water droplets may be found on All - Hydrated Use fresh paper.
Unit paper that is printed right after machine start up. paper is a
stress.
3 Corrugation Stripes PH Depending on the paper, there may be Pinch Roll traces All Heavyweight Use substitute paper (Non-gloss, lightweight
or minor scratches in the paper feed direction. This is gloss paper. paper).
more likely to occur with special paper such as Gloss.
4 Gloss Uneven Side 2 Fusing Roughness of the image may appear on the back side All - Coated Lower the image density.
Unit with duplex print on gloss paper.
5 Background on Coated Paper Deve The degree of fogging becomes higher for gloss paper All All Coated • After Raise the developing bias DC component by 10 ~
compared to plain paper. stop- 20V and reduce the fogging on the drum. (Individual
ping for support)
a long However, this will sacrifice the reproducibility of fine
period lines and highlight sections.
of time
under
high
humidity
• Print
with
high
image
density
6 Smear Transfer When the lead edge of paper reaches the Secondary All • It BW Mode Change the value of NVM740-033 (Plain paper/
Transfer, it immediately increases the Secondary Trans- becomes Recycled paper/Fine quality paper), 740-034
fer section load and causes the IBT Drive Roll speed to more (Heavyweight/Label L), 740-035 (Extra Heavy-
change (decrease in speed). stressful weight/Label H/Postcard/Envelope), 740-036
This speed change changes the relative velocity differ- if the (Gloss paper1), 740-037 (Gloss paper2) to 01.
ence of photo receptor and IBT Belt surface in K color basis By changing the above NVM and selecting the
primary transfer part, which may cause a smear (image weight is above paper setting, IOT will perform FC Mode
disorder) 96mm from the paper edge. thicker. operation regardless of the Color Mode setting of
• It will the controller for Monochrome Print.
stand out However, keep in mind that Yellow, Magenta, Cyan
more with Toner, Xero-CRU, processing machine will be con-
Gloss sumed during BW Print as well.
paper.

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-31
DC SC2020 Image Quality Troubleshooting
DC SC2020
Version 1.1
Image Quality Problem Name SUB
7 Rough Black
8 Moist Paper Transfer Failure
9 Paper front edge/rear edge
Toner smear on (the edge)
10 Tail Edge Transfer Failure
11 MWS(Side2) (MicroWhiteS-
pots)
05/2014
Image Quality Troubleshooting
3-32 3.2.2 How to use the image quality troubleshooting (IPS)
Table 1
Occurrence Condition
Environmen Side-1 Others
Details t Side-2 Media Conditions Interim Measures Details
Transfer The Toner will not get transferred into the rough parts for All Paper with • Change to paper with better smoothness or
paper with poor smoothness and texture, and the trans- poor smooth- texture
fer will be rustled. ness or texture • 2nd Transfer Voltage Offset Adjustment
Optimize secondary transfer voltage with
(Maintenance - Adjust 2nd BTR) (Set to Minus
side).
Transfer The resistance drops when the paper hydrates. High humidity When feeding K stands out Please use unopened paper.
On the other hand, since K color which includes carbon environment paper that fits
has a big dielectric loss, the necessary electric field dif- high humidity
fers from other colors. environment
Due to this, the necessary electric field difference (hydrated
between multicolor and K color becomes big from the dif- paper)
ference of paper resistance and the toner resistance,
which narrows the transfer latitude and creates uneven-
ness.
Transfer When the paper that has been loop formed in transfer All When there • To control fogging, expand the cleaning field
fixation releases the secondary transfer nip, the rear is an unex- (within the permissible limit of thin line repro-
edge part moves to the opposite direction of the feeding pected toner ducibility)
direction and occurs by touching the belt by 2nd BTR smear in 2nd • Reduce the Toner Band (within the permissi-
surface or DTS HSG or a flip-up. BTR or DTS ble limit of density maintainability)
HSG (fog-
ging).
Transfer After releasing the secondary transfer nip, the paper rear All • When
edge part flips-up and re-transfers to the center transfer the posi-
belt from the fixing ironing effect, resulting in roughness tion of
or white occurring on the paper rear edge part (within the
10mm including blank space). paper
worsens
• Perfor-
mance
limit
Transfer When the secondary transfer part resistance is high Low humidity Side2 is • Paper First thing in 2nd Transfer Voltage Offset Adjustment
such as first thing in the morning of low humidity environ- environment stress. with poor the morning Optimize secondary transfer voltage with (Mainte-
ment, the transfer latitude of multicolor and single color smooth- of low tem- nance -> Adjust 2nd BTR) (Set to Minus side).
is narrow and the voltage it set towards the multicolor. ness is a perature/low
Due to this, the voltage becomes too much for the dingle stress humidity
color and fine white dots may appear on the image in • Paper left environment
Side2 from the electric discharge phenomenon of the out in low is a stress.
transfer nip. humidity
environ-
ment is a
stress
 Table 1
Occurrence Condition

Environmen Side-1 Others

Image Quality Problem Name SUB Details t Side-2 Media Conditions Interim Measures Details
12 Density Fluctuation Right After ProCon For BW priority machine, the color density may not quite No involve- No No involve- Calibration
Power ON/Change in Environ- match on the first color printout after turning the Power ment involve- ment
ment ON. ment
13 Fingerprints System When loading paper, handle it with care and try not to Especially Use finger cots or gloves
touch the print side. gloss paper
Sebum that get stuck to the print side may affect the
print result.
If you wish to obtain the best print results, wear finger
cots or gloves so as not to leave any sebum stuck to the
print side.
14 Vapor Fusing White vapor may come out from the upper part of LH All - Hydrated Use fresh paper
Unit cover with Czone heavyweight paper. paper is a
stress.
15 Toner Empty Detection Color Deve If the toner is removed and reinstalled close to the exit in All All All Printout 10 copies
Streaks order to completely use the toner until the end, spots in
the form of short lines may appear for a while.
16 Photoreceptor Pitch Color Xero A dark line of the photo receptor may appear on the Xero All All All Immediately • Leave alone for overnight or replace Xero ERU
Streaks highlight part. after replac- • Photo receptor replacement
(Static electricity memory) ing the Drum
Cartridge
17 Rib Line Fusing A rib mark may appear in the paper feeding direction on All Side-1 Heavyweight The occurrence level during discharge is perfor-
Unit the printed side of Side1 when Duplex print is performed. Side-2 gloss paper. mance limit.
This is more likely to occur with special paper such as
Gloss.
18 Density change when replacing Procon Density and Gray balance spec may be off for Azone Azone is No No involve- Sample is Calibration
Azone First thing in the morn- first in the morning sample, immediately after replacing easy to occur involve- ment easy to occur
ing/Drum Cartridge/Toner Car- the Drum Cartridge or the Toner Cartridge. ment first thing in
tridge the morning
19 DarkLines Xero Sharp dark horizontal line may appear randomly. High temper- Heavyweight Performance limit
ature/High (Media in half
humidity speed mode)
environment

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-33
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-34 3.2.2 How to use the image quality troubleshooting (IPS)
Table 1
Occurrence Condition

Environmen Side-1 Others

Image Quality Problem Name SUB Details t Side-2 Media Conditions Interim Measures Details
20 Heavyweight paper image Transfer The paper jumps up after the paper rear edge goes All • Basis • K color Down curl the rear edge of the paper.
bleeding through the Reg Shoot and move closer to the center weight is is easy
transfer belt. heavy. to occur
Due to the electric discharge phenomenon occurs in • The • Tends
secondary transfer prenip part, part of axial direction paper to occur
around 25mm from the rear edge of heavyweight paper resil- when
may get blurred (Toner gets scattered). ience is the
strong paper
• The leading
paper edge is
feeding curled
direction up.
and the
direction
of the
paper
weave is
parallel
21 Detachment unevenness/ Fusing If there is a high density image part, gloss unevenness/ All Side-1 Paper such as • Use fresh paper.
Detachment failure/Rib line/Fix- Unit detachment failure/rib line/fixing failure may occur. Side-2 gloss paper/ • Reverse the image.
ing failure hydrated (Make sure there is no high density image on
paper or paper
the front edge.)
with weak
• Lower the density.
resistance
• Lower the high density with TRC Adjust.
• Lower the Cin.
• If it occurs in LEF feed, switch the feeding
direction from LEF feed to SEF feed.
22 Toner Droplet Contamination Deve Toner smear in drops may occur. All All All • After Perform processing machine stirring mode when it
stop- is left under high humidity environment for a long
ping for period of time.(NVM762-119: 0 => 1)
a long
period
of time
under
high
humidity
• Print
with
high
image
density
 Table 1
Occurrence Condition

Environmen Side-1 Others

Image Quality Problem Name SUB Details t Side-2 Media Conditions Interim Measures Details
23 Lines on Coated Paper Exit When heavyweight gloss paper A3SEF is discharged to High temper- Side1 A3 Heavy- Occurs on Performance limit
EXIT1 in Duplex mode, Side1 surface may scratch the ature/High (DUP) weight Gloss Side1 surface
EXIT GATE and create a line. humidity Paper during
environment DUPLEX
delivery
24 Multi Color Transfer Failure Transfer From the electricity resistance increase due to decrease Low humidity Paper with • First Trade off with MWS
in moisture content after fixing Side1 or resistance environment poor smooth- thing in Secondary transfer voltage off-set adjustment:
increase of secondary transfer in low temperature or ness the Optimize secondary transfer voltage with Mainte-
passing of time, the necessary voltage cannot be morn- nance -> Adjust 2nd BTR (Set to Plus side).
acquired in low humidity environment especially first ing of
thing in the morning which may result in light shade of low tem-
multicolor. pera-
This setting controls the MWS within the limit. ture/low
humid-
ity envi-
ronment
• If the
inside of
the
machine
gets
heated
up, the
phe-
nome-
non will
ease or
not
occur.
• Perfor-
mance
limit
25 Color Streaks Transfer Paper powder gets in between the center transfer belt All Paper that Change the reverse interval of the belt
and CLN blade which may result in poor cleaning. easily omit [Make the number of NVM746-036 (default is 7000)
paper dust or smaller]
paper with for-
eign sub-
stance
contamination
26 Damage in the paper leading PH Damage in the paper leading edge with heavyweight All Side-1 Heavyweight1, Change the feed direction from SEF feed to LEF
edge with heavyweight A4SEF, A4SEF, 8.5"x11"SEF, B5SEF feed may occur. Side-2 Heavyweight2 feed.
8.5"x11"SEF, B5SEF feed

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-35
DC SC2020 Image Quality Troubleshooting
DC SC2020
Version 1.1
Image Quality Problem Name SUB
27 Multi Color Transfer Failure
28 Caterpillar Mark
29 Transfer wrinkle
30 Rear end shimmer (postcard)
31 Shimmer style
32 Starvation
33 Light-induced fatigue
34 BCR pitch density unevenness Xero
35 Galling Ghost
05/2014
Image Quality Troubleshooting
3-36 3.2.2 How to use the image quality troubleshooting (IPS)
Table 1
Occurrence Condition
Environmen Side-1 Others
Details t Side-2 Media Conditions Interim Measures Details
Transfer If continuous print is performed in high humidity environ- High humidity Secondary transfer voltage off-set adjustment:
ment, the resistance of secondary transfer part rises environment Optimize secondary transfer voltage with Mainte-
temporary. The necessary electric field cannot be nance -> Adjust 2nd BTR (Set to Plus side).
acquired from the drop of transfer electrical current,
which may result in lighter shade in multicolor.
Transfer Caterpillar mark may appear with plain paper (thin ALL Side-1 Plain Secondary transfer voltage off-set adjustment:
paper). Side-2 (Lightweight Optimize secondary transfer voltage with Mainte-
Paper) nance -> Adjust 2nd BTR (Set to Plus side).
PH Transfer wrinkle may occur depending on the hydrated High humidity Side-1 Hydrated Change to fresh paper and run.
Transfer status of the paper. environment Side-2 paper is a
stress.
Transfer When printing transferred postcard, the postcard rear Low humidity Side-1 Postcard • Down curl the rear edge of the postcard.
edge gets flipped-up after going through the Reg Shoot environment • Reg Shoot Extension Miler KIT
and moves closer to the center transfer belt which may
result in blurring of line or letter image near the rear edge
of the postcard (Toner gets scattered).
Transfer Branch-like electric discharge print may appear on the K Mid humid- Side-2 Plain • Raise with secondary transfer voltage adjust-
color half-tone image part and line/solid part when ity~HighHu- (Lightweight ment.
Duplex Print is performed. midity Paper) • Raise the primary transfer electricity.
environment
• Lower the TC (Toner density) in the develop-
ing machine.
• Replace the 2nd BTR Unit.
Devel- • White may generate on the border of solid part and Low humidity All All High TC • Performance limit
opment half tone part but may worsen when TC is high environment • Flip vertically and output.
(Low humidity environment).
• Output with A4SEF -> A4LEF.
• TC may overshoot on the tall side and worsen
immediately after replacing the Toner Cartridge.
Xero If left alone without shading the photo receptor, the den- All Side-1 All Immediately • Leave alone for overnight or replace Xero ERU
sity may change from the photo receptor cycle. -> This Side-2 after Xero • Photo receptor replacement
will disappear if left alone. ERU replace-
ment
BCR pitch density unevenness may occur depending on Low temper- Side-1 All Detect with Xero ERU Replacement
the shape of BCR. ature/Low Side-2 HT image
humidity
environment
Xero When continuous image is continuously printed in the All Side-1 All Continuous • Leave alone for 30 minutes or replace Xero
process direction like the Xero longitudinal rule line, the Side-2 print of same ERU
image gets seared into the photo receptor and the image • Photo receptor replacement
seared image gets detected when HT image is
extracted. -> This will disappear if left alone.
 Table 1
Occurrence Condition

Environmen Side-1 Others

Image Quality Problem Name SUB Details t Side-2 Media Conditions Interim Measures Details
36 White in BCR Pitch Axial Direc- Xero After leaving the Xero Unit under low temperature/low Low temper- Side-1 All After leaving • Print about 10 copies
tion humidity environment for about a week,white in the axial ature/Low Side-2 Xero ERU • Xero ERU Replacement
direction of BCR pitch may appear intermittently. (Influ- humidity alone for
• Photo receptor replacement
enced by the contact location of BCR and Spiral CLN-R) environment 1week
-> This will disappear after printing about 10 copies.
37 Reverse DarkLines Transfer Black horizontal lines may appear randomly on the half- Azone is K color is • 2nd Transfer Voltage Offset Adjustment
tone image part depending on the image density. stress easy to come Optimize secondary transfer voltage with
out. (Maintenance -> Adjust 2nd BTR) (Set to
TC is low Minus side).
• 1st Transfer Voltage Offset Adjustment
Optimize secondary transfer voltage with
(Maintenance -> Adjust Transfer Belt Unit)
(Set to Plus side).
• TC Up
• Vh Up
38 DTS Line Transfer Black lines may appear in 3mm interval in the paper Mid humid- Side-2 Plain paper • Use substitute paper (Heavyweight paper).
feed direction on the K color image part during duplex ity~High tem- (Lightweight If it occurs with LEF feed with paper size A4 or
printing. perature less, switch the feeding direction from LEF
environment feed to SEF feed.
39 Paper wrinkle Fusing Paper wrinkle may occur in parts of paper such as A3/ ALL Side-1 Plain paper • Use fresh paper.
Unit Octavo. The paper wrinkle performance worsens in high Side-2 (Lightweight • Reset the paper in the TRAY.
humidity environment.
40 Gloss paper image disorder Fusing There may be an image disorder on the image surface ALL Side-1 Coated Performance limit with normal Fusing Unit
Unit when printing high density image in Gloss Paper. Side-2
41 Unable to feed the envelope Fusing Heavyweight large size (such as C4) envelop is unable ALL Side-1 Envelope • Performance limit with normal Fusing Unit
Unit to go through the Fusing Unit which may cause JAM. Side-2 • When JAM occurs with LEF feeding, switching
to SEF feeding may resume the feed.
42 LPH Chip Line LPH For a background with low Cin M color, C color (ex: blue ALL Dispersion in LPH intensity -> Change the image
sky), a color line with LPH chip width of 10.7mm may be quality mode.
emphasized in the direction of the process.
43 Pine needle-like white Transfer When printing plain paper after continuously printing Low temper- Plain paper Wet the rag with water and wipe the Reg Roll, Pinch
heavyweight paper in low temperature/low humidity envi- ature/Low after continu- Roll.
ronment, part of the image may come out white. humidity ous heavy-
environment weight paper
print

Version 1.1 05/2014 3.2.2 How to use the image quality troubleshooting (IPS)
3-37
DC SC2020 Image Quality Troubleshooting
DC SC2020 05/2014
Image Quality Troubleshooting
Version 1.1 3-38 3.2.2 How to use the image quality troubleshooting (IPS)