Ap DC-V C2265 - SM PDF

DocuCentre-V C2265/C2263
Service Manual Ver1.2 (PDF)
Fuji Xerox Co., Ltd.

© 2015 Fuji Xerox Co., Ltd. All rights reserved.
DocuCentre-V C2265/C2263
Service Manual Ver1.2 (PDF)
Issued :October. 2015
This service manual covers the following Revision and Modification Information
models When design changes or revisions relating
Fuji Xerox Co., Ltd. to this service manual occur, the overseas
DocuCentre-V C2265/C2263 technical information or overseas service
bulletin may be issued as supplementary
information until such changes are
Related Materials accommodated in the updated version of
Controller Service Manual this service manual.
Finisher A/A1 Supplementary Service
Manual Caution Important changes including
Finisher B1 Supplementary Service revisions of spare part numbers and
Manual adjustment specifications must
immediately be reflected on the
Confidentiality respective pages of this manual.
This service manual is issued intending
use by maintenance service personnel
authorized by Fuji Xerox Co., Ltd.
Copying, transferring or leasing this
manual without prior consent by Fuji
Xerox Co., Ltd. is prohibited.
When a page becomes irrelevant (e.g.
superceded by a replacement page),
destroy the page by burning or shredding
it.
Handle with care to avoid loss or damage
of the manual.
Edited by: Fuji Xerox Co., Ltd. Solution Service & Operational Management CS Dept.
Minatomirai Center Bldg.
3-6-1, Minato-mirai, Nishi-ku, Yokohama-shi, Kanagawa, JAPAN 220-0012
Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks
of Xerox Corporation in Japan and/or other countries.
Printed in Japan
0 Introduction
0.1 Getting to know this Service Manual ............................................................................ 3
0.2 How to use the Service Manual.................................................................................... 3
0.3 Description for Terminology And Symbols................................................................... 4
Version 1.2 10/2015

0-1
DC-V C2265/C2263 Introduction
DC-V C2265/C2263 10/2015
Introduction
Version 1.2 0-2
0.1 Getting to know this Service Manual 0.2 How to use the Service Manual
This manual is used as the standard service manual for DocuCentre-V C2265/C2263. (Thereafter, this prod- This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call
uct is referred to as DC-V C2265/C2263.) Procedure for efficient and effective servicing during maintenance calls.
For more information on the following product options, please refer to the supplementary options service man- For more information on the options, refer to the options manual.
uals.
2.1 Contents of Manual
Options that can be connected to this product and the versions of the manuals that describe them: This manual is divided into ten chapters as described below.
Table 1
• Chapter 1 Service Call Procedure
Version This chapter describes the general work and servicing procedures for the maintenance of this product.
No Option Name Manual Name PDF EDOC • Chapter 2 Troubleshooting
1 Finisher A Finisher A Supplementary Service Manual Ver2.6~ Ver2.6~ This chapter describes the troubleshooting procedures other than image quality troubleshooting for this
product.
2 Finisher B1 Finisher B1 Supplementary Service Manual Ver2.7~ Ver2.7~
• Chapter 3 Image Quality Troubleshooting
This chapter describes the image quality troubleshooting procedures for this product.
A supplementary manual that deals with the Controller FIP in Chapter 2 for this product is also available.
• Chapter 4 Disassembly/Assembly and Adjustment
However, the release (Ver 1) contents are the same as those that can be found in this manual. This chapter describes the disassembly, assembly, adjustment and replacement procedures for com-
ponents of this product.
Table 2 • Chapter 5 Parts List
Supplementary This chapter contains the spare parts information for this product.
No Contents Manual Name Version • Chapter 6 General
1 ESS related FIP ESS FIP Common Supplementary Service Manual Ver3.9~ This chapter contains the following information.
6.1 Specifications
NOTE: The Ver No. of the above supplementary manual is the information at the release of this manual. 6.2 Tools/Service Consumables/Consumables/Modifications
It will be updated to Ver 1.1, Ver 1.2, and so on when manuals for other machine types are issued. Make 6.3 Service Data
sure to always update your manual to the latest version. The revised content consists of new IOT support 6.4 Service Mode
information and updates to existing information. Please use an updated manual. 6.5 Fax-related Information
• Publication Comment Sheet • Chapter 7 Wiring Data
Enter any comments and/or corrections regarding this service manual into the Publication Comment This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data, and
Sheet, and send it to the following department. the BSD for this machine.
Japan: Solution Service & Operational Management CS Dept. • Chapter 8 Accessories
APO/GCO: PSD CS&SD SSOMG FX via OpCo Technical Service Department This chapter contains the information on related products.
• Chapter 9 Installation / Removal
This chapter contains the installation and removal procedures for this product and the options that are
specific to it.
• Chapter 10 Mechanism & Functions Overview (not yet issued)
2.2 Information on Updating
This manual will be sent to each Service Center as specified below. Revisions must be incorporated correctly
to keep the manual up-to-date.
Updating Procedure:
• When the manual is updated, the issue number ’Ver. 1’ will be changed to Ver. 1.1, Ver. 1.2, and so on.
Version 1.2 10/2015 0.1 Getting to know this Service Manual

0-3
DC-V C2265/C2263 Introduction
DC-V C2265/C2263 10/2015
Introduction
Version 1.2 0-4 0.3 Description for Terminology And Symbols
0.3 Description for Terminology And Symbols Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited
because it cannot be guaranteed in quality and safety.
The terms and symbols used throughout this manual are explained here.
• The terms and symbols used at the beginning of a text are defined as follows: Important Information Stored Component (ISC)
DANGER
This component stores all the important customer information that is input after the installation. When perform-
Indicates an imminently hazardous situation, such as death or serious injury if operators do not
ing replacement, follow the procedures in ’Chapter 4 Disassembly/Assembly and Adjustment’ to replace/dis-
handle the machine correctly by disregarding the statement.
card. Make absolutely sure that no customer information gets leaked outside.
WARNING
Indicates a potentially hazardous situation, such as death or serious injury if operators do not Trademark
handle the machine correctly by disregarding the statement.
CAUTION Table 2
Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle Symbol Description
the machine correctly by disregarding the statement. SD Logo is a trademark of SD-3C, LLC.
Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the
machine or equipment.
NOTE: Used when work procedures and rules are emphasized.
NOTE:Used when other explanations are given.

Figure 1 j0sp00001
Purpose
Used to describe the purposes of Adjustment and Troubleshooting.
REP: Indicates the disassembly/assembly procedure for reference.
ADJ: Indicates the adjustment procedure for reference.
PL: Indicates the parts list for reference.
Terminology
Table 1 Terminology
Terminology Description
Assy Means Assembly.
TEC Value Abbreviation of Typical Electricity Consumption, which means the standard power
consumption. Read as ’tec’.
WSD WSD is the abbreviation for Web Services on Devices.
XPS XPS is the abbreviation for XML Paper Specification.
Safety Critical Components (SCC)
For the safety control of the Safety Critical Components and the components specified, follow the regulations
regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.
As to replacement of any component designated SCC, the complete component unit must be replaced. It must
never be disassembled or no individual internal parts of it must be replaced.
Chapter 1 Service Call Procedure
1 Service Call Procedure
1.1 Before Starting the Servicing ...................................................................................... 3
1.2 Service Call Procedure............................................................................................... 5
1.3 Detailed contents of the Servicing Call......................................................................... 6
1.4 TRIM Check List ......................................................................................................... 6
1.5 Periodical Replaced Parts/Consumables List ............................................................. 7
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DC-V C2265/C2263 Service Call Procedure
DC-V C2265/C2263 10/2015
Service Call Procedure
Version 1.2 1-2
1.1 Before Starting the Servicing • Wash your hands thoroughly after use.
10. Modifications to the Machine
1.1.1 Safety
Before altering the machine, submit the irregular use license application.
To prevent any accident that may occur during a maintenance service, any warning or any caution regarding
the servicing must be strictly observed. Do not perform any hazardous operation. 11. Harmful Laser
The customer or service personnel would not be exposed to any harmful laser during the usual copying
1. Power Supply or scanning of documents. However, if a customer finds that the lamp that is used for exposing docu-
To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and disconnect the ments is too bright when performing platen copy or scan, it is possible to block the light from the platen
plug before starting the maintenance service. If the machine has to be switched ON, such as when mea- glass by covering the portion of the platen document area that is usually not used for copying or scanning
suring the voltage, take extra care not to get an electrical shock. documents.
2. Drive Area 12. Other Safety Precautions
Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the For safety, you should also pay attention to precautions other than items 1 to 11 above. Follow the
machine operation. instructions below to ensure greater safety during servicing.
3. Heavy Parts • Japan: Safe Working Practices for Engineers issued by Solution Services Operation Headquarters
CS Department.
Position your hip lower when removing or installing heavy parts as shown below.
• APO/GCO: "Safe Working Practices for Engineers" published by FX Solution/Service Operation
• 3 Tray Module (3TM):28.6kg
Headquarters, CS Division PS Division & APO RTS
4. Safety Device
See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, interlock
switches, etc., and those for protecting customers from injury, such as panels and covers, function prop-
erly. Modifications that hinder the function of any safety devices are strictly prohibited.
5. Installing and Removing Parts
The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch those
parts, and wipe off any oil that may have adhered to your fingers or hands before servicing. When remov-
ing parts, cables, and etc. do not pull them out by force but remove them slowly.
6. Battery
Do not replace the battery by yourself.
• The battery may produce heat, blow out, or catch fire if the terminal comes in contact with the other
metal and short-circuits. If the battery alone is to be collected, be sure to cover the terminal with a
adhesive insulating tape, etc.
• If the battery is attached on the PWB or other part, put it in the packing material (bag or box) of the
part to be replaced for collection.
7. Specified Tools
Follow the instruction when a tool is specified.
8. Cleaning the Toner and Developer
As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the sweep-
ings.
Clean away the remaining toner with a damp cloth or use an FX standard vacuum cleaner that is toner-tol-
erant. Never use the customer’s vacuum cleaner.
Do the same when cleaning the Developer because it also contains some toner.
9. Organic Solvents
When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the fol-
lowing:
• Ensure good ventilation in the room to prevent too much inhalation of solvent fumes.
• Do not use heated solvent.
• Keep it away from fire.
Version 1.2 10/2015 1.1 Before Starting the Servicing

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DC-V C2265/C2263 10/2015
Version 1.2 1-4 1.1 Before Starting the Servicing
1.1.2 Things to Take Note When Handling Customer Information 1.1.3 Other Precautions
1. Handling of customer’s electronic information - samples of copy/print/received fax (paper data), log files Pay attention to the following when performing maintenance service to avoid wrong or redundant servicing:
(Activity Report), and etc.
Before you bring back any samples for the purpose of investigation/analysis, always obtain permission 1. Reference Materials
from the customer. Make sure to assure them that the data will not be used for any other purpose. When Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or FTO
requesting for a retrieval application from the customer, either use the "FX Data Security Regulations: to make a systematic approach.
Annex 15 - Confidential Information/Personal Information Request Form (IS-019)" or use a letterhead 2. Disassembling
that has been specified by the customer after obtaining their agreement. Make sure to check the assembled condition before removing parts or disassembling the machine.
2. Handling of a PWB/HDD, etc. that contains customer information. 3. Installation/Adjustment
Data such as Fax Address Numbers and URLs that are registered in the customer’s machine are all After the installation or adjustment is complete, check that no parts or tools are left inside or on the assem-
important customer information. These types of information are stored in the PWB/HDD, etc. within the
blies before using the machine.
machine. Take extra care when handling them.
4. Handling of replaced parts/consumables
(1) In case of replacements, transfer the data to the new PWB/HDD and make sure that all data in the
Make sure that the replaced parts or consumables as well as their packaging materials are collected
old components are thoroughly erased before disposing them. Make sure that no important cus-
tomer information gets leaked. (For details, refer to the preface in Chapter 4 and 5) back to the Service Center.
(2) If a component was replaced and it was not found to be the cause of the malfunction, return it to the For the separation and processing methods for the collected items, refer to the Common Technical Infor-
mation No. 2-138 for all machines.
machine it came from. (For components that were temporarily installed/removed for troubleshoot-
ing, etc. clear the data using Diag, etc.) • Drum Cleaner
(3) When unable to electrically erase the data in the Hard Disk and the customer has requested for it, WARNING
destroy the Hard Disk (charges applies). Never discard the Drum Cleaner into a fire. Always keep it away from open flames to
3. Security related NVM values that were changed during maintenance. prevent it from catching and causing a fire. Always dispose of the Drum Cleaner after it
If any security related NVM values, such as polling, were set for test purposes, make sure you return them is completely used up. For recyclable parts, fill the necessary items in the "U-TAG" and
to their original values after the test. (E.g.: for the details on polling that is common to all machine types, perform collection.
refer to FTO 2-202) 5. General Precautions
4. When connecting our company machine to the customer’s network during maintenance, make sure that • Take care not to disturb the customer’s daily work.
you have gone through the person-in-charge to obtain permission from the customer’s systems adminis- • Place the drip cloth or newspapers at the servicing area to keep the site clean.
trator (or person-in-charge) before proceeding. • Throw any trash generated during the maintenance service into a trash bag and bring them back to
5. Other things to take note when handling customer data the Service Center.
When handling customer data, you should also pay attention to precautions other than the above items 1 • Record clearly the service details and the consumables and parts replaced at visit in the Machine
to 4. Service Log.
[Japan]
Follow the [Excellence in Customer Information Asset Protection - Do it Now! Do it Together!] issued by
Solution Services Operation Headquarters CS Department and ensure that customer data do not get
leaked out when servicing.
[APO/GCO]
Follow the safety guidelines established within the OpCo and ensure that customer data do not get
leaked out when servicing.
1.2 Service Call Procedure 3. Perform TRIM Service.
4. (Color MC only) Perform "Auto Gradation Adjustment".
1.2.1 Initial Actions
1. Ask the operator(s) about the machine condition.
1.2.4 Final Actions
1. Check overall operation/features.
2. Record the billing meter readings.
2. Check the machine exterior and consumables.
3. Inspect any error copies, then check the machine.
3. Train the operator as required.
4. Check the Service Log.
4. Complete the Service Log and Service Report.
1.2.2 Actions to Take During UM
5. Keep the copy samples with the Service Log.
1. Perform troubleshooting.
If there are no applicable items, troubleshoot by referring to the BSD.
2. Make an A3 copy using the Test Chart (499T00276) and check the copy quality.
• Check the Drums, the IBT, and the Heat Roll for damage.
• Check the copy image quality for color balance (Y, M, C, K), color shift, uneven (color) density, and
low density reproduction failure.
3. Enter the CE Mode and check the following counters.
Table 1
Counter Names Check Items
DC135 HFSI Counter (Note) Replace the parts whose expiration date is near/has passed.
DC118 Jam Counter Check the items where paper jam occurs frequently.
DC120 Fail Counter Check the items where failures occur frequently.
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement
before performing the replacement.
4. Repair all the secondary problems.

5. Perform TRIM Service.
1.2.3 Actions to Take During SM

low density reproduction failure.
2. Enter the CE Mode and check the following counters.
Table 2
Counter Names Check Items
DC135 HFSI Counter (Note) Replace the parts whose expiration date is near/has passed.
DC118 Jam Counter Check the items where paper jam occurs frequently.
DC120 Fail Counter Check the items where failures occur frequently.
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement
before performing the replacement.
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DC-V C2265/C2263 10/2015
Version 1.2 1-6 1.3 Detailed contents of the Servicing Call
1.3 Detailed contents of the Servicing Call 1.4 TRIM Check List
1.3.1 Initial Actions During every service call, perform the following items.
1. Ask the operator(s) about the machine condition.
Table 1
• How often and where do paper jams have been occurring recently
No. Servicing Items Service Details Service Interval
• How is the copy quality
2. Record the copy meter readings. 1.1 Pre-servicing Check • Activate the machine and check that abnormal Every visit
3. Inspect any error copies, then check the machine. (Check the machine noise is not heard.
operation sound) • /HFSI And Jams/File Counter Check.
4. Check the print samples from previous service calls and the Service Log.
1.2 Pre-servicing Check • Check the overall copy quality using the Test Chart. Every visit
1.3.2 Checking Reproducibility of Problem (Output test pat- • Check for uneven density/blank areas/Drum
1. Check the problem status by carrying out Level 1 Troubleshooting in "Chapter 2 Troubleshooting". terns) scratches/IBT Belt/Heat Roll scratches, etc. in A3
2. Perform the appropriate items in the Level 2 Troubleshooting in "Chapter 2 Troubleshooting". Halftone.
3. If there are no applicable items, troubleshoot by referring to "Chapter 7 BSD". 2.0 Clean the interior of Turn OFF the power switch, then turn OFF the main 300KPV
1.3.3 Checking Copy Quality the machine power switch.
(Clean the paper • Check and clean the paper transport roller (includ-
transport system) ing MSI).
• Check and clean the toner residue in the paper
transport path and the contamination, paper dust
low density reproduction failure. and paper strips on the jam sensor.
1.3.4 TRIM Servicing Procedure • Clean the operating parts (around the Toner Car- Every visit
Perform TRIM servicing during a service call to maintain the machine performance. tridge and Waste Toner Container)
• Clean LPH (pull out/push in the LPH cleaning rod to Replace the Waste
1. Follow the TRIM checklist to perform the required TRIM items. The following items must always be per- clean the LPH lens surface). Toner Container
formed during a service call. Now.
• Check the Waste Toner Container 3.0 Clean the Optics/ 1. Clean the Platen Cushion, surface of Platen Glass 1. Every visit
2. Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the DADF and CVT Glass using the optical cleaning cloth. 2. 10K feed as tar-
Periodic Replacement Parts/Consumables List and the Report/List (HFSI Counter), and clean them if 2. Clean the DADF Nudger/Feed/Retard Roll. get
necessary. After replacement, always clear the relevant counters on the DC135 HFSI screen.
4.0 Safety Check 1. Make sure that the power plug is plugged in prop- Every visit
erly.
2. Make sure that the power cords are not cracked and
no wires are exposed.
3. Make sure that no extension cord with insufficient
length or power cord outside the specification, such
as an off-the-shelf power strip, is being used.
4. Make sure that a single socket does not have multi-
ple power plugs plugged into it.
5.1 Post-servicing check 1. Perform Calibration -> Perform for copying and Every visit
(Print Quality Check) printing.
NOTE: •If calibration is performed at printer ->

Perform calibration for copying only
• When Color Balance, etc. has been set by
customer -> It is necessary to check with
customer
2. Check the overall copy image quality using the Test

Chart.
Table 1 1.5 Periodical Replaced Parts/Consumables List
No. Servicing Items Service Details Service Interval Check the parts that require periodical cleaning/replacement for the number of copies, the number of revolu-
5.2 Post-servicing check Check the paper feed and abnormal noise. Every visit tion of the Drum/IBT Belt, and the number of field sheets at servicing. Clean or replace them if necessary. The
history can be checked in the DC135 HFSI of Diag. mode (refer to "Chapter 6 Service Mode"). For the items
that cannot be checked in HFSI, clean or replace them according to the replacement intervals (standard PV).
CAUTION
Do not place the drawing materials such as toner, developer, and drum in the car for long periods of time.
NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00194 (194D) every 10K Feeds.
Table 1
Parts/Consumables Name/ Replacement Chain-
No PL No. Interval Link No. Description
1 IIT Scan - 956-802 Number of Scan
2 Document Feed No. 200KPV 955-806 The DADF, Nudger, Feed, Retard
[DADF] Roll needs to be replaced.
Feed Roll/Nudger Roll (PL Clear the counter after replace-
56.5) ment.
Retard Roll (PL 56.13)
NOTE: Clean the Platen Glass
with a Platen Wax Cleaner 499D
00194 (194D) every 10K Feeds.
3 IBT Belt Unit (PL 6.1) 180KPV 954-820 Converts the paper feed direction
(IBT Belt + IBT Cleaner) length to A4 LEF standard. Count
value = paper feed direction length /
210 x 100
4 2nd BTR Unit (PL 6.1) 180KPV 954-821 Converts the paper feed direction
length to A4 LEF standard. Count
value = paper feed direction length /
210 x 100
6 Deve Unit(Y) [20/25ppm] 954-830 Converts the Deve drive time to
Deve Unit(M) 400KPV 954-831 paper equivalent and counts it up.
Deve Unit(C) [30/35ppm] 954-832
Deve Unit(K) 480KPV 954-833
(PL 5.4)
7 Fusing Unit (PL 7.1) 90KPV 954-850 954-850:Sheets travel count of Fus-
or IOT power-on 954-851 ing Unit (A4L converted value). This
time of 18,000,000 is also cleared to ’0’ when the Fusing
seconds Unit Time Count is cleared to ’0’.
954-851:Time lapse from Power
ON to Power OFF (sec). This is also
cleared to ’0’ when the Fusing Unit
Print Count is cleared to ’0’.
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DC-V C2265/C2263 10/2015
Version 1.2 1-8 1.5 Periodical Replaced Parts/Consumables List
Table 1
Parts/Consumables Name/ Replacement Chain-
No PL No. Interval Link No. Description
8.1 Drum Cartridge (Y, M, C) 700 kCycle*1 - *1: The Life value is specified by the
[20 IOT] number of drum rotations (cycle).
[FX] 68.7 kPV Actual life value (PV) varies greatly
[AP] 73.4 kPV depending on changes in the
[25 IOT] assumptions on the left.
[AP] 87.0 kPV *2: This is the life value for BW
8.2 Drum Cartridge (K) 700 kCycle*1 - 100%. For FC 100%, this is the
[20 IOT]*2 same as for Drum Cartridge (Y, M,
[FX] 99.6 kPV C).
[AP] 108.2 kPV
[25 IOT]
[AP] 121.7 kPV
9 1 Tray Feed Count 270 kFeed 954-800 Counts up at feeding from Tray 1.
• Feed Roll/Nudger Roll/ Replace all 3 at the same time.
10 MSI Feed Count 50 kFeed 954-805 Counts up at feeding from MSI.
• MSI Feed Roll/ Nudger Replace all 3 at the same time.
Roll/Retard Pad (PL
13.3)
Retard Roll
(1TM PL 10.7/3TM PL
11.9 STM PL 12.8)
14 Odor Filter (PL 4.1) 120 kPV 954-860 Counts up when the Paper passes
through the Fusing Unit.
Chapter 2 Troubleshooting
2 Troubleshooting
2.1 Preface 005-946 SS-Size Mismatch Jam on No Mix-size (Cont)..................................................... 42
005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size....................................... 42
2.1.1 How to Troubleshoot 005-948 SS-Size Mismatch Jam on No Mix-size ............................................................... 42
2.1.1 How to Troubleshoot ............................................................................................... 29
2.1.2 Glossary ................................................................................................................. 29 CHAIN 10
2.1.3 How to use Controller FIP......................................................................................... 30 010-327 Fusing On Time Fail ............................................................................................ 43
2.1.4 Controller Chain-Link No. Definition......................................................................... 31 010-329 Fusing Unit Fuse Cut Fail .................................................................................... 43
2.1.5 DMP Version ........................................................................................................... 33 010-330 Fusing Motor Fail ................................................................................................ 43
010-331 Heat Roll STS Over Temperature Fail ................................................................. 43
2.2 Product FIP 010-332 Heat Roll NC Sensor Disconnection Fail.............................................................. 44
010-333 Heat Roll NC Sensor Over Temperature Fail ....................................................... 44
2.2.1 Level 1 FIP
010-334 Heat Roll NC Sensor Broken Fail ........................................................................ 44
2.2.1.1 Level 1 FIP ........................................................................................................... 35
010-335 Heat Roll NC Sensor Range Fail ......................................................................... 45
2.2.2 Level 2 FIP 010-337 Heat Roll Paper Winding Fail............................................................................... 45
010-379 Fusing Unit Hot Not Ready Return Time Fail ........................................................ 45
CHAIN 5 010-420 Fusing Unit Near Life Warning ............................................................................ 45
005-122 DADF Simplex/Side 1 Pre Regi. Sensor On Jam ................................................. 37 010-421 Fusing Unit Life Over Warning ............................................................................ 45
005-123 DADF Simplex/Side 1 Regi. Sensor On Jam........................................................ 37
005-125 DADF Regi. Sensor Off Jam ............................................................................... 37 CHAIN 24
005-131 DADF Invert Sensor On Jam on Inverting............................................................. 37 024-910 Paper Size Mismatch ......................................................................................... 47
005-132 DADF Invert Sensor On Jam............................................................................... 37 024-923 Toner Cartridge Empty Y .................................................................................... 47
005-134 DADF Invert Sensor Off Jam on Inverting ............................................................ 38 024-924 Toner Cartridge Empty M.................................................................................... 47
005-135 DADF Side 2 Pre Regi. Sensor On Jam ............................................................... 38 024-925 Toner Cartridge Empty C .................................................................................... 47
005-136 DADF Side 2 Regi. Sensor On Jam ..................................................................... 38 024-927 Exit1 OCT Full Stack Static Jam .......................................................................... 47
005-139 DADF Invert Sensor Off Jam............................................................................... 38 024-933 Drum Cartridge Y Life End .................................................................................. 47
005-145 DADF Regi. Sensor Off Jam on Inverting............................................................. 39 024-940 Drum Cartridge M Life End.................................................................................. 47
005-147 DADF Pre Regi. Sensor Off Jam on Inverting....................................................... 39 024-941 Drum Cartridge C Life End .................................................................................. 47
005-194 Size mismatch Jam on SS Mix-size ..................................................................... 39 024-959 Tray 1 Paper Size Error ....................................................................................... 48
005-196 Size Mismatch Jam on No Mix-Size..................................................................... 39 024-960 Tray 2 Paper Size Error ....................................................................................... 48
005-197 Prohibit Combine Size Jam................................................................................. 40 024-961 Tray 3 Paper Size Error ....................................................................................... 48
005-198 Too Short Size Jam ............................................................................................ 40 024-962 Tray 4 Paper Size Error ....................................................................................... 48
005-199 Too Long Size Jam ............................................................................................. 40
CHAIN 41
005-210 DADF Download Fail.......................................................................................... 40
041-310 IM Logic Fail ....................................................................................................... 49
005-275 DADF RAM Fail .................................................................................................. 40
041-333 DRIVE PWB F10 Blows ...................................................................................... 49
005-280 DADF EEPROM Fail .......................................................................................... 40
041-334 DRIVE PWB F11 Blows ...................................................................................... 49
005-288 Home Position Sensor Fail ................................................................................. 40
041-335 DRIVE PWB F12 Blows ...................................................................................... 49
005-305 DADF Feeder Cover Interlock Open ................................................................... 41
041-340 MCU NVM(EEPROM) Data Fail ......................................................................... 49
005-907 DADF Pre Regi. Sensor Static Jam ..................................................................... 41
041-341 MCU NVM(EEPROM) Access Fail ..................................................................... 49
005-908 DADF Regi. Sensor Static Jam ........................................................................... 41
041-388 Marking Logic Fail .............................................................................................. 50
005-913 DADF Invert Sensor Static Jam........................................................................... 41
041-391 Finisher Module Logic Fail .................................................................................. 50
005-915 DADF APS Sensor 1 Static Jam .......................................................................... 41
041-603 Temperature Sensor Fail.................................................................................... 50
041-604 Humidity Sensor Fail .......................................................................................... 50
005-921 Let SEF Detect Error........................................................................................... 41 CHAIN 42
005-940 DADF No Original Fail ........................................................................................ 42 042-325 Main Motor Fail................................................................................................... 51
005-941 DADF Not Enough Document............................................................................. 42 042-330 Fusing Unit Exhaust Fan Fail .............................................................................. 51
005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size (Cont) ............................ 42
Version 1.2 10/2015
2-1
DC-V C2265/C2263 Troubleshooting
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-2
CHAIN 43 060-345 LPH Timeout Fail Y............................................................................................. 67

043-342 Sub Motor Fail .................................................................................................... 53 060-346 LPH Timeout Fail M ............................................................................................ 67
043-343 YMC Link Sensor Fail ......................................................................................... 53 060-347 LPH Timeout Fail C ............................................................................................ 68
043-344 Marking Fan Fail................................................................................................. 53 060-348 LPH Timeout Fail K............................................................................................. 68
060-349 LPH Reset Fail Y ................................................................................................ 68
CHAIN 44 060-350 LPH Reset Fail M................................................................................................ 68
044-312 MK TimeOut Fail................................................................................................. 55 060-351 LPH Reset Fail C ................................................................................................ 68
044-313 PH TimeOut Fail ................................................................................................. 55 060-352 LPH Reset Fail K ................................................................................................ 68
044-329 Shut Down Fail ................................................................................................... 55 060-353 LPH Pixcel Count Diff Fail Y ................................................................................ 69
060-354 LPH Pixcel Count Diff Fail M................................................................................ 69
CHAIN 45
060-355 LPH Pixcel Count Diff Fail C ................................................................................ 69
045-310 Image Ready NG................................................................................................ 57
060-356 LPH Pixcel Count Diff Fail K ................................................................................ 69
045-311 Controller Communication Fail ........................................................................... 57
045-370 LPH DL Fail Power.............................................................................................. 57 CHAIN 61
045-371 LPH DL Fail Mult ................................................................................................. 57 061-354 LPH DL FAIL Y ................................................................................................... 71
045-382 MCU NVM(EEPROM) Write Verify Fail ............................................................... 57 061-355 LPH DL FAIL M................................................................................................... 71
045-396 DRIVE PWB HASIC Fail...................................................................................... 58 061-356 LPH DL FAIL C ................................................................................................... 71
045-398 MCU NVM(EEPROM) Read Verify Fail ............................................................... 58 061-357 LPH DL FAIL K ................................................................................................... 71
045-399 DRIVE PWB Power Fail ...................................................................................... 58 061-358 LPH Config Fail Y ............................................................................................... 71
061-359 LPH Config Fail M............................................................................................... 71
CHAIN 47
061-360 LPH Config Fail C ............................................................................................... 72
047-213 Finisher Kind Mismatch ...................................................................................... 59
061-361 LPH Config Fail K ............................................................................................... 72
047-216 Finisher Communication Fail .............................................................................. 59
061-362 LPH Read Fail Y ................................................................................................. 72
047-320 ALL Destination Tray Broken .............................................................................. 59
061-363 LPH Read Fail M ................................................................................................ 72
CHAIN 57 061-364 LPH Read Fail C................................................................................................. 72
057-310 DRIVE PWB SPI_MONI DATA Fail ..................................................................... 61 061-365 LPH Read Fail K ................................................................................................. 72
057-311 DRIVE PWB WDT Fail ........................................................................................ 61 061-366 LPH Write Fail Y ................................................................................................. 73
057-312 DRIVE PWB SPI Communication Fail ................................................................. 61 061-367 LPH Write Fail M................................................................................................. 73
057-313 DRIVE PWB F13 Blows ...................................................................................... 61 061-368 LPH Write Fail C ................................................................................................. 73
057-314 DRIVE PWB F14 Blows ...................................................................................... 61 061-369 LPH Write Fail K ................................................................................................. 73
057-315 DRIVE PWB F15 Blows ...................................................................................... 61 061-370 LPH Ack Fail Y.................................................................................................... 73
057-316 DRIVE PWB F16 Blows ...................................................................................... 61 061-371 LPH Ack Fail M ................................................................................................... 74
057-317 DRIVE PWB F17 Blows ...................................................................................... 62 061-372 LPH Ack Fail C ................................................................................................... 74
061-373 LPH Ack Fail K.................................................................................................... 74
CHAIN 58 061-390 LPH LATCH Fail Y .............................................................................................. 74
058-310 Fusing Ep U4 Notrdy Nc Fail................................................................................ 63 061-391 LPH LATCH Fail M ............................................................................................. 74
058-311 Fusing Ep U4 Notrdy Sts Fail............................................................................... 63 061-392 LPH LATCH Fail C.............................................................................................. 75
058-318 Fusing Ep U4 Fastheat Side Fail ......................................................................... 63 061-393 LPH LATCH Fail K .............................................................................................. 75
058-319 Fusing Ep U4 Lamp position Fail ......................................................................... 64
058-320 Fusing Ep U4 Noheat Side Fail............................................................................ 64 CHAIN 62
058-321 Fusing Ep U4 Slowheat Side Fail......................................................................... 64 062-277 DADF Communication Fail................................................................................. 77
062-300 Platen Interlock Open......................................................................................... 77
CHAIN 59 062-311 IIT Software Logic Fail ........................................................................................ 77
059-326 Heat Roll STS Disconnection Fail........................................................................ 65 062-345 IIT EEPROM Fail................................................................................................ 77
059-372 Heat Roll NC Sensor Differential Amp Fail ........................................................... 65 062-360 Carriage Position Fail ......................................................................................... 77
059-383 Warm Up Time Fail ............................................................................................. 65 062-362 X Hard Fail ......................................................................................................... 77
062-371 Lamp Illumination Fail ........................................................................................ 77
CHAIN 60 062-380 AGC Fail ............................................................................................................ 78
060-341 LPH DATA Fail Y ................................................................................................ 67 062-386 AOC Fail ............................................................................................................ 79
060-342 LPH DATA Fail M................................................................................................ 67
062-389 Carriage Over Run Fail ...................................................................................... 79
060-343 LPH DATA Fail C ................................................................................................ 67
062-393 CCD PWB Sync Signal Fail................................................................................. 80
060-344 LPH DATA Fail K ................................................................................................ 67
062-396 CCD Cable Connection Fail................................................................................ 80 089-600 RC Sample Lateral Fail-A1 ................................................................................. 97
062-790 X- Recognition Fail............................................................................................. 80 089-601 RC Sample Block Fail-A1-In ............................................................................... 97
089-603 RC Sample Block Fail-A1-Out ............................................................................ 97
CHAIN 71 089-604 RC Sample Block Fail-B-#1-In ............................................................................ 97
071-100 Tray 1 Miss Pre Feed Jam ................................................................................... 81 089-606 RC Sample Block Fail-B-#1-Out ......................................................................... 97
071-105 Regi. Sensor On Jam (Tray 1) ............................................................................. 81 089-607 RC Sample Block Fail-B-#2-In ............................................................................ 97
071-210 Tray 1 Lift Up Fail ................................................................................................ 81 089-609 RC Sample Block Fail-B-#2-Out ......................................................................... 97
071-212 Tray 1 Paper Size Sensor Broken........................................................................ 81 089-610 RC Sample Block Fail-B-#3-In ............................................................................ 97
CHAIN 72 089-612 RC Sample Block Fail-B-#3-Out ......................................................................... 97
089-613 RC Sample Block Fail-B-#4-In ............................................................................ 97
072-101 Tray2 Miss Feed Jam ......................................................................................... 83
072-105 Regi. Sensor On Jam (Tray 2) ............................................................................. 83 089-615 RC Sample Block Fail-B-#4-Out ......................................................................... 97
089-616 RC Data Over Flow Fail ...................................................................................... 97
072-210 Tray 2 Lift Up Fail ................................................................................................ 83
089-617 RC Data Over Range Fail ................................................................................... 98
072-212 Tray 2 Paper Size Sensor Broken........................................................................ 83
072-900 Tray 2 Feed Out Sensor Static Jam...................................................................... 84 089-623 Vsout Stability Fail-In.......................................................................................... 98
089-629 Vsout Stability Fail-Out....................................................................................... 98
CHAIN 73 089-674 MOB LED Fail-In ................................................................................................ 98
073-105 Regi. Sensor On Jam (Tray 3) ............................................................................. 85 089-676 MOB LED Fail-Out ............................................................................................. 98
073-106 Tray 2 Feed Out Sensor On Jam.......................................................................... 85 089-677 MOB TH Fail-In .................................................................................................. 98
073-210 Tray 3 Lift Up Fail ................................................................................................ 85 089-679 MOB TH Fail-Out................................................................................................ 98
073-212 Tray 3 Paper Size Sensor Broken........................................................................ 85
CHAIN 91
CHAIN 74 091-328 Drum CRUM K Authentication IC Is Not Available................................................ 99
074-105 Regi. Sensor On Jam (Tray 4) ............................................................................. 87 091-329 Drum CRUM Y Authentication IC Is Not Available................................................ 99
074-210 Tray 4 Lift Up Fail ................................................................................................ 87 091-330 Drum CRUM M Authentication IC Is Not Available ............................................... 99
074-212 Tray 4 Paper Size Sensor Broken........................................................................ 87 091-331 Drum CRUM C Authentication IC Is Not Available................................................ 99
091-400 Waste Toner Bottle Near Full .............................................................................. 99
CHAIN 75 091-401 Drum Cartridge K Near Life ................................................................................. 99
075-135 Regi. Sensor On Jam (MSI) ................................................................................ 89 091-402 Drum Cartridge K Life Over ................................................................................. 99
091-405 Waste Toner Bottle Pre Near Full ........................................................................ 99
CHAIN 77
091-406 Drum Cartridge K Pre Near Life ........................................................................... 100
077-101 Regi. Sensor Off Jam.......................................................................................... 91
091-411 Drum Cartridge Y Near Life ................................................................................. 100
077-104 Fusing Unit Exit Sensor Off Jam (Short)............................................................... 91
091-416 Drum Cartridge Y Pre Near Life ........................................................................... 100
077-105 Exit Sensor 2 Off Jam.......................................................................................... 91
091-421 Drum Cartridge M Near Life ................................................................................ 100
077-109 Fusing Unit Exit Sensor On Jam .......................................................................... 91
091-426 Drum Cartridge M Pre Near Life .......................................................................... 100
077-113 Fusing Unit Exit Sensor Off Jam (Long) ............................................................... 92
091-431 Drum Cartridge C Near Life................................................................................. 100
077-123 Regi. Sensor On Jam (Duplex Direct).................................................................. 92
091-436 Drum Cartridge C Pre Near Life........................................................................... 100
077-126 Exit Sensor 2 On Jam.......................................................................................... 92
091-480 Drum Cartridge Y Life Over ................................................................................. 100
077-211 Tray Module Kind Mismatch ............................................................................... 92
091-481 Drum Cartridge M Life Over ................................................................................ 100
077-212 Tray Module Reset Fail....................................................................................... 93
091-482 Drum Cartridge C Life Over................................................................................. 100
077-214 Tray Module Logic Fail........................................................................................ 93
091-911 Waste Toner Bottle Full ...................................................................................... 101
077-215 Tray Module Communication Fail ....................................................................... 93
091-913 Drum Cartridge K Life End .................................................................................. 101
077-300 Front Cover Open............................................................................................... 93
091-916 Drum CRUM K Data Mismatch............................................................................ 101
077-301 L/H Cover Open ................................................................................................. 94
091-921 Drum CRUM K Not In Position............................................................................. 101
077-305 TM Left Cover Open ........................................................................................... 94
091-927 Drum CRUM Y Not In Position............................................................................. 101
077-308 L/H High Cover Open.......................................................................................... 94
091-928 Drum CRUM M Not In Position ............................................................................ 101
077-314 P/H Module Logic Fail......................................................................................... 94
091-929 Drum CRUM C Not In Position ............................................................................ 102
077-900 Regi. Sensor Static Jam...................................................................................... 94
091-943 Drum CRUM Y Data Mismatch............................................................................ 102
077-901 Fusing Unit Exit Sensor Static Jam ...................................................................... 95
091-944 Drum CRUM M Data Mismatch ........................................................................... 102
077-902 Exit 2 Sensor Static Jam...................................................................................... 95
091-945 Drum CRUM C Data Mismatch ........................................................................... 102
CHAIN 89
CHAIN 92
Version 1.2 10/2015

2-3
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-4
092-312 ATC Y System Fail.............................................................................................. 103 093-944 Deve HSG Y Life End.......................................................................................... 116
092-313 ATC M System Fail ............................................................................................. 103 093-945 Deve HSG M Life End ......................................................................................... 117
092-314 ATC C System Fail.............................................................................................. 103 093-946 Deve HSG C Life End ......................................................................................... 117
092-315 ATC K System Fail.............................................................................................. 103 093-947 Deve HSG K Life End.......................................................................................... 118
092-606 ADC Sensor Dirty Fail ......................................................................................... 103 093-960 Toner Y CRUM Data Mismatch........................................................................... 118
092-651 ADC Sensor Fail................................................................................................. 103 093-961 Toner M CRUM Data Mismatch .......................................................................... 119
092-657 ATC Amplitude Fail Y.......................................................................................... 103 093-962 Toner C CRUM Data Mismatch........................................................................... 119
092-658 ATC Amplitude Fail M ......................................................................................... 103 093-970 Toner Y CRUM Not In Position ............................................................................ 120
092-659 ATC Amplitude Fail C.......................................................................................... 103 093-971 Toner M CRUM Not In Position ........................................................................... 120
092-660 ATC Amplitude Fail K.......................................................................................... 103 093-972 Toner C CRUM Not In Position............................................................................ 121
092-665 ATC Average Fail Y ............................................................................................ 103
092-666 ATC Average Fail M............................................................................................ 103 CHAIN 94
092-667 ATC Average Fail C ............................................................................................ 103 094-417 IBT Unit Near End Warning................................................................................. 123
092-668 ATC Average Fail K ............................................................................................ 103 094-419 2nd BTR Unit Near End Warning......................................................................... 123
092-670 ADC Elec Patch Fail Y......................................................................................... 103 094-420 IBT Unit End Warning ......................................................................................... 123
092-671 ADC Elec Patch Fail M ........................................................................................ 103 094-422 2nd BTR Unit End Warning ................................................................................. 123
092-672 ADC Elec Patch Fail C ........................................................................................ 104 CHAIN 99
092-673 ADC Elec Patch Fail K......................................................................................... 104 099-364 Fusing Cold Not Ready Return Time Fail............................................................. 125
092-675 ADC Tone Patch Fail Y ....................................................................................... 104
099-396 Fusing Ep U4 Noheat Center Fail ........................................................................ 125
092-676 ADC Tone Patch Fail M ....................................................................................... 104
099-397 Fusing Ep U4 Slowheat Center Fail..................................................................... 125
092-677 ADC Tone Patch Fail C ....................................................................................... 104 099-398 Fusing Ep U4 Fastheat Center Fail...................................................................... 125
092-678 ADC Tone Patch Fail K ....................................................................................... 104
099-399 Fusing Ep U4 Under Side Fail ............................................................................. 126
092-911 Toner Cartridge Uncertain Empty Y..................................................................... 104
092-912 Toner Cartridge Uncertain Empty M .................................................................... 104 2.2.3 Other Failure FIP
092-913 Toner Cartridge Uncertain Empty C .................................................................... 104 2.2.3.1 AC Power FIP....................................................................................................... 127
092-914 Toner Cartridge Uncertain Empty K..................................................................... 104 2.2.3.2 +5VDC Power FIP ................................................................................................ 127
2.2.3.3 +24VDC Power FIP .............................................................................................. 127
CHAIN 93
093-335 Toner CRUM K Authentication IC Is Not Available ............................................... 105 2.2.4 Common FIP
093-336 Toner CRUM Y Authentication IC Is Not Available ............................................... 105 CF-001 RC Sample Block Fail-A1 .................................................................................... 129
093-337 Toner CRUM M Authentication IC Is Not Available............................................... 106 CF-002 RC Sample Block Fail-B ...................................................................................... 129
093-338 Toner CRUM C Authentication IC Is Not Available ............................................... 106 CF-003 Vsout Stability Fail ............................................................................................... 129
093-400 Toner Cartridge K Near Empty ............................................................................ 107 CF-004 MOB LED Fail...................................................................................................... 130
093-406 Toner Cartridge K Pre Near Empty ...................................................................... 107 CF-005 MOB TH Fail........................................................................................................ 130
093-407 Toner Cartridge Y Pre Near Empty ...................................................................... 108 CF-006 ATC System Fail.................................................................................................. 130
093-408 Toner Cartridge M Pre Near Empty ..................................................................... 108 CF-007 ATC Amplitude Fail.............................................................................................. 131
093-409 Toner Cartridge C Pre Near Empty ...................................................................... 109 CF-008 ATC Average Fail ................................................................................................ 131
093-413 Deve HSG K Life Over ........................................................................................ 109 CF-009 ADC Elec Patch Fail ............................................................................................ 132
093-414 Deve HSG Y Near Life ........................................................................................ 110 CF-010 ADC Tone Patch Fail ........................................................................................... 132
093-415 Deve HSG M Near Life ........................................................................................ 110
093-416 Deve HSG C Near Life ........................................................................................ 111 2.3 All Controller FIP
093-417 Deve HSG K Near Life ........................................................................................ 111
2.3.1 OF-xxx FIP
093-418 Deve HSG Y Life Over ........................................................................................ 112
OF-01 Common System Fail ............................................................................................ 135
093-419 Deve HSG M Life Over ........................................................................................ 112
OF-02 Hard Disk System Fail ........................................................................................... 135
093-420 Deve HSG C Life Over ........................................................................................ 113
OF-03 NET/USB System Fail ........................................................................................... 136
093-423 Toner Cartridge Y Near Empty ............................................................................ 113
OF-04 Panel System Fail ................................................................................................. 137
093-424 Toner Cartridge M Near Empty............................................................................ 114
OF-05 IIT System Fail ...................................................................................................... 137
093-425 Toner Cartridge C Near Empty ............................................................................ 114
OF-06 IOT System Fail..................................................................................................... 137
093-912 Toner Cartridge K Empty .................................................................................... 115
OF-07 Fax System Fail..................................................................................................... 137
093-916 Toner K CRUM Not In Position ............................................................................ 115
OF-08 116-324 Fail.......................................................................................................... 138
093-926 Toner K CRUM Data Mismatch ........................................................................... 116
OF-09 Common Job Fail .................................................................................................. 138 003-346 X PIO Unmatch Fail 2.......................................................................................... 149
OF-10 Hard Disk Job Fail.................................................................................................. 139 003-700 Returned a lot of Documents error....................................................................... 149
OF-11 Fax Job Fail........................................................................................................... 139 003-701 Duplication prevention code detect..................................................................... 150
OF-12 033-363 Fail .......................................................................................................... 139 003-702 Different magnification, for surface and back of a document ................................ 150
OF-13 016-782 / 016-784 Fail........................................................................................... 139 003-703 Auto Color Correction Patch Position Fail............................................................ 150
OF-14 Fax Card Fail ......................................................................................................... 140 003-704 Color Correction Value Difference Fail ................................................................ 150
OF-15 NET Job Fail.......................................................................................................... 140 003-705 Paper Size Mismatch of the Energy Saving Return Fail........................................ 150
OF-16 Fax Hardware Check Item ..................................................................................... 140 003-706 Last Doc Fix Without Perfect Bind Body Page...................................................... 151
OF-30 [No Error Code] (No Problem Occurred during Service Call) ................................... 140 003-750 Book Duplex-Insufficient Docs ........................................................................... 151
OF-31 [No Error Code] ([Unable to Start Up after Power ON] Problem had occurred or can be reproduced)141 003-751 Under PANTHER Capacity (Scan) ..................................................................... 151
OF-32 [No Error Code] ([Unable to Return from Power Saver] Problem had occurred or can be reproduced)141 003-752 Cannot scan 600DPI .......................................................................................... 151
OF-33 [No Error Code] ([Stuck in Copying or Printing] Problem had occurred or can be reproduced)142 003-753 Cannot scan over 300DPI................................................................................... 151
003-754 S2X recoverable error ........................................................................................ 152
2.3.2 Controller FIP 003-755 S2X command error ........................................................................................... 152
002-xxx FIP 003-756 S2X command error ........................................................................................... 152
002-400 Processing previous job in AWPM fail ................................................................. 143 003-757 Cannot scan over 400DPI................................................................................... 152
002-500 UI error............................................................................................................... 143 003-760 Scan Settings Error ............................................................................................ 152
002-770 JT Processing - HD Full....................................................................................... 143 003-761 Incorrect Paper Tray Size ................................................................................... 152
003-763 Adjustment Chart Not Found .............................................................................. 153
003-xxx FIP 003-764 Document insufficient (image overlay)................................................................ 153
003-310 IIT extension memory capacity is insufficient....................................................... 145 003-780 Scan Image Compression Error.......................................................................... 153
003-311 IIT CDI I/F Mismatch ........................................................................................... 145 003-795 AMS Limit Error .................................................................................................. 153
003-318 IITsc Soft Fail ..................................................................................................... 145 003-910 Perfect Bind Cover Doc Count Over .................................................................... 153
003-319 IITsc Video Driver Detection Fail ......................................................................... 145 003-913 Document Size Error (Without Ability for Auto Detect).......................................... 153
003-320 IISS-ESS Communication Fail 1 ......................................................................... 145 003-930 Cannot scan over 300DPI................................................................................... 154
003-321 IISS-ESS Communication Fail 2 ......................................................................... 145 003-931 Cannot scan over 400DPI ................................................................................... 154
003-322 IISS-ESS Communication Fail 3 ......................................................................... 146 003-932 Cannot scan 600DPI .......................................................................................... 154
003-323 IISS-ESS Communication Fail 4 ......................................................................... 146 003-933 Next Documents Cannot scan over 300DPI ........................................................ 154
003-326 IISS-ESS Communication Fail 7 ......................................................................... 146 003-940 DAM memory insufficient ................................................................................... 155
003-327 IISS-ESS Communication Fail 8 ......................................................................... 146 003-941 Page memory insufficient ................................................................................... 155
003-328 IISS-ESS Communication Fail 9 ......................................................................... 147 003-942 Document size Auto Detect error ........................................................................ 155
003-329 IISS-ESS Communication Fail 10 ....................................................................... 147 003-944 Image repeat count fail ....................................................................................... 155
003-330 IISS-ESS Communication Fail 11 ....................................................................... 147 003-946 Every direction difference (Copy APS) ................................................................ 155
003-331 IISS-ESS Communication Fail 12 ....................................................................... 147 003-947 Return Documents counts error.......................................................................... 156
003-332 IISS-ESS Communication Fail 13 ....................................................................... 147 003-948 Return Documents mismatch ............................................................................. 156
003-333 IISS-ESS Communication Fail 14 ....................................................................... 147 003-951 1job max page over ............................................................................................ 156
003-334 IISS-ESS Communication Fail 15 ....................................................................... 147 003-952 Return Documents Color mismatch .................................................................... 156
003-335 IISS-ESS Communication Fail 16 ....................................................................... 148 003-955 Documents size exchange error ......................................................................... 156
003-336 IISS-ESS Communication Fail 17 ....................................................................... 148 003-956 Documents size unknown error .......................................................................... 156
003-337 IISS-ESS Communication Fail 18 ....................................................................... 148 003-963 No APS object Tray ............................................................................................ 157
003-338 IISS-ESS Communication Fail 19 ....................................................................... 148 003-965 ATS/APS No Paper (IITsc Detect) ...................................................................... 157
003-339 IISS-ESS Communication Fail 20 ....................................................................... 148 003-966 ATS/APS No Destination (IITsc) ......................................................................... 157
003-340 IISS-ESS Communication Fail 21 ....................................................................... 148 003-967 DADF APS No Destination ................................................................................. 157
003-341 IISS-ESS Communication Fail 22 ....................................................................... 149 003-968 Punch position error ........................................................................................... 157
003-342 IISS-ESS Communication Fail 23 ....................................................................... 149 003-969 Punch size error ................................................................................................. 158
003-343 IISS-ESS Communication Fail 24 ....................................................................... 149 003-970 FAX Line Memory Overflow ................................................................................ 158
003-344 IISS_ESS X Hotline Fail PowerOn ...................................................................... 149 003-971 prevention code detect with the right to cancel ..................................................... 158
003-345 X PIO Unmatch Fail 1.......................................................................................... 149 003-972 Maximum Stored Page Over Flow ...................................................................... 158
Version 1.2 10/2015

2-5
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-6
003-973 Every direction difference ................................................................................... 158 016-213 SW Option Fail (Printer CARD Not Exist)............................................................. 171
003-974 Next Original Specification ................................................................................. 158 016-214 SW Option Fail (Fax CARD Not Exist) ................................................................. 171
003-976 FAX Line Memory Overflow (N up) ...................................................................... 159 016-215 SW Option Fail (JPEG boad Not Exist) ................................................................ 171
003-977 Document Miss Match (Multi Scan) ..................................................................... 159 016-216 SW Option Fail (ExtMemory Not Exist)................................................................ 172
003-978 Color Document Miss Mutch (Multi Scan) ............................................................ 159 016-217 SW Option Fail (Controller ROM not Printer kit) ................................................... 172
003-980 Staple position error ........................................................................................... 159 016-218 PS KIT Not Exist for XDOD.................................................................................. 172
003-981 Staple size error ................................................................................................. 159 016-219 License is required (Printer Kit). .......................................................................... 172
003-982 IITsc HDD access error....................................................................................... 159 016-220 S2X unrecoverable error .................................................................................... 172
016-221 S2X communication error................................................................................... 172
005-xxx FIP 016-222 S2X self-diag error ............................................................................................. 173
005-500 Write to DADF-ROM error detection (During DLD method) .................................. 161 016-223 S2X SDRAM Error.............................................................................................. 173
005-940 DADF No Original............................................................................................... 161 016-224 S2X PCI Reg Error ............................................................................................. 173
005-941 Doc number of sheets is insufficient .................................................................... 161 016-225 S2X ROM CheckSum Error ................................................................................ 173
005-942 Doc fault loading on DADF .................................................................................. 161 016-226 S2X IIT Connection Error.................................................................................... 173
005-945 Document guide set mistake............................................................................... 161 016-227 S2X DDR Error................................................................................................... 173
005-946 Manuscript reading equipment obstacle detection .............................................. 162 016-228 S2X Image Processing Error .............................................................................. 173
005-947 Document guide set mistake 2. ........................................................................... 162 016-229 SW Option Fail (FCW-UI Not Exist) ..................................................................... 174
005-948 Manuscript reading equipment obstacle detection .............................................. 162 016-230 License is required (PS ImageLog Kit) ................................................................ 174
007-xxx FIP 016-231 SW Option Fail (Image Ext PWB Not Exist).......................................................... 174
007-954 SMH size mismatch............................................................................................ 163 016-232 MRC HW Initialize Error...................................................................................... 174
007-959 OHP kind mismatch (Not white frame OHP)......................................................... 163 016-233 SW Option Fail (USB Host Not Exist)................................................................... 174
007-960 Paper kind mismatch .......................................................................................... 163 016-234 XCP Out of Memory Error ................................................................................... 175
007-969 CentreTray full stack........................................................................................... 163 016-235 XCP Internal Error .............................................................................................. 175
016-236 XCP not active ................................................................................................... 175
010-xxx FIP 016-237 Auth plugin not active ......................................................................................... 175
010-414 Fusing Unit Web Life End .................................................................................... 165 016-238 Custom svc not active......................................................................................... 175
016-239 Auth contents not exist ....................................................................................... 176
011-xxx FIP 016-240 S2X NVM CheckSum Fail................................................................................... 176
011-941 MBX #01 Bin Full Stack ....................................................................................... 167 016-241 SW Option Fail (SIP_FAX Not Exist) ................................................................... 176
011-942 MBX #02 Bin Full Stack ....................................................................................... 167 016-242 System GMT Clock Fail ...................................................................................... 176
011-943 MBX #03 Bin Full Stack ....................................................................................... 167 016-310 ssmm Job Log Full.............................................................................................. 176
011-944 MBX #04 Bin Full Stack ....................................................................................... 167 016-311 No Scanner that Should Be................................................................................. 176
011-945 MBX #05 Bin Full Stack ....................................................................................... 167 016-312 SW Option Fail (Hybrid WaterMark Not Exist)...................................................... 177
011-946 MBX #06 Bin Full Stack ....................................................................................... 167 016-313 Hybrid WaterMark setting mismatch ................................................................... 177
011-947 MBX #07 Bin Full Stack ....................................................................................... 167 016-314 SW Option Fail (Hybrid WaterMark Not Exist)...................................................... 177
011-948 MBX #08 Bin Full Stack ....................................................................................... 168 016-315 IIT Interface Fail ................................................................................................. 177
011-949 MBX #09 Bin Full Stack ....................................................................................... 168 016-316 Page Memory Not Detected ............................................................................... 177
011-950 MBX #10 Bin Full Stack ....................................................................................... 168 016-317 Page Memory Broken- Standard ........................................................................ 178
016-318 Page Memory Broken- Option ............................................................................ 178
012-xxx FIP
016-319 Long Boot Diag IIT Interface Fail ......................................................................... 178
012-500 Write to Finisher/MACS-ROM error detection (During DLD method) ................... 169
016-320 Document Formatter Fatal Error ......................................................................... 178
012-911 Stacker Lower Safety ......................................................................................... 169
016-321 Fax Module Error ............................................................................................... 178
012-914 Stacker Tray Staple Set Over Count.................................................................... 169
016-322 JBA Account Full ................................................................................................ 178
012-965 Stapler Pin near empty........................................................................................ 169
016-323 B-Formatter Fatal Error ...................................................................................... 179
012-966 Scratch Sheet Compile....................................................................................... 169
016-324 Scheduled Image Overwrite ............................................................................... 179
012-969 IOT Center Tray Full ........................................................................................... 169
016-325 Using Personal Certificate.................................................................................. 179
016-xxx FIP 016-326 Cont-UI Cable Connection Fail ........................................................................... 179
016-210 SW Option Fail (HDD Not Exist) .......................................................................... 171 016-327 BackPlane Connection Fail ................................................................................ 179
016-211 SW Option Fail (SysMemory Low)....................................................................... 171 016-328 Cont-MCU Cable Connection Fail ...................................................................... 179
016-212 SW Option Fail (Page Memory Low).................................................................... 171 016-329 Long Boot Diag Page Memory Not Detected Fail ................................................. 179
016-330 Cont System Memory Fail-1 ............................................................................... 180
016-331 Cont System Memory Fail-2 ............................................................................... 180 016-382 Cont HDD FileSystem Fail-P .............................................................................. 188
016-332 Cont System Memory Fail-3 ............................................................................... 180 016-400 802.1x authentication failure .............................................................................. 189
016-333 Long Boot Diag Page Memory Broken Standard Fail ........................................... 180 016-401 802.1x EAP type not supported........................................................................... 189
016-334 Long Boot Diag Page Memory Broken Option Fail ............................................... 180 016-402 802.1x authentication failure by timing out........................................................... 189
016-335 Cont ProgramROM Fail-1................................................................................... 180 016-403 802.1x certificate failure ..................................................................................... 189
016-336 Cont ProgramROM Fail-2................................................................................... 181 016-404 802.1x inside failure ........................................................................................... 189
016-337 Cont ProgramROM Fail-3................................................................................... 181 016-405 Certificate DB File error ...................................................................................... 190
016-338 Cont FontROM Fail-1 ......................................................................................... 181 016-406 802.1x client certificate failure............................................................................. 190
016-339 Cont FontROM Fail-2 ......................................................................................... 181 016-407 XCP Plugin Secrity Exception............................................................................. 190
016-340 Cont FontROM Fail-3 ......................................................................................... 181 016-408 XCP Invalid Plugin.............................................................................................. 190
016-341 Cont FontROM Fail-4 ......................................................................................... 182 016-409 XCP Plugin Version Incompatible ....................................................................... 190
016-342 Cont RTC Fail..................................................................................................... 182 016-410 XCP_PLUGIN_PROPERTY_INVALID.............................................................. 190
016-343 Long Boot Diag Timer Fail................................................................................... 182 016-411 XCP_UNSUPPORTED_CLASS_VERSION ..................................................... 190
016-345 Cont NV-Memory Fail......................................................................................... 182 016-412 XCP Plugin Misc Error ........................................................................................ 191
016-346 Cont A4FAX Modem Diagnosis Fail .................................................................... 182 016-413 Couldnt detect proxy server automatically. ......................................................... 191
016-347 Cont PageMemory Fail....................................................................................... 182 016-414 Couldnt connect to Xerox server or proxy. ........................................................... 191
016-348 Cont PageMemory Fail-2 ................................................................................... 183 016-415 Connection to Xerox server has timed out. .......................................................... 191
016-349 Cont MAC Address Data Fail .............................................................................. 183 016-416 An invalid state message received from server.................................................... 192
016-350 Cont SEEP-ROM Fail-1...................................................................................... 183 016-417 Invalid network settings were found. ................................................................... 192
016-351 Cont SEEP-ROM Fail-2...................................................................................... 183 016-421 Input Tray is Removed........................................................................................ 192
016-352 Internal Network Initialize Fail ............................................................................. 183 016-422 Diag Offline ........................................................................................................ 192
016-353 Cont IOT-Controller Comunication Fail............................................................... 183 016-423 Offline................................................................................................................ 192
016-354 Cont IIT-Controller Comunication Fail................................................................. 184 016-424 Low Power Mode................................................................................................ 193
016-355 Cont IoAsic Fail .................................................................................................. 184 016-425 Sleep Mode........................................................................................................ 193
016-356 Cont Video ASIC Fail .......................................................................................... 184 016-427 802.1x authentication failure (Network 2) ............................................................ 193
016-357 Cont EP-Controller Comunication Fail ................................................................ 184 016-428 802.1x EAP type not supported (Network 2) ........................................................ 193
016-358 Cont Parallel Card Fail........................................................................................ 184 016-429 802.1x authentication failure by timing out (Network 2) ........................................ 194
016-359 Cont USB HUB Fail............................................................................................. 185 016-430 802.1x certificate failure (Network 2) ................................................................... 194
016-360 Cont UI Fail-1 ..................................................................................................... 185 016-431 802.1x inside failure (Network 2) ......................................................................... 194
016-361 Cont USB 3.0 Device Fail.................................................................................... 185 016-432 802.1x client certificate failure (Network 2) .......................................................... 194
016-362 Cont UI Fail-2 ..................................................................................................... 185 016-450 SMB Host name duplicated ................................................................................ 194
016-363 Cont LyraCard Fail ............................................................................................. 185 016-453 Dynamic DNS - IPv6 NG ..................................................................................... 194
016-364 Cont USB2.0 Host Fail........................................................................................ 185 016-454 DNS renewal failure of dynamic .......................................................................... 195
016-365 Cont USB2.0 Device Fail .................................................................................... 186 016-455 SNTP server time out.......................................................................................... 195
016-366 Cont HDD Fail-1 ................................................................................................. 186 016-456 SNTP time asynchronous................................................................................... 195
016-367 Cont HDD Fail-2 ................................................................................................. 186 016-461 Under non-transmitted image log stagnation ...................................................... 195
016-368 Cont Torino Fail.................................................................................................. 186 016-500 Write to Cont-ROM error detection (During DLD method) .................................... 195
016-369 Cont S2X PWB Fail............................................................................................. 186 016-501 Write to S2X-ROM error detection (During DLD method) ..................................... 196
016-370 Cont Fail ............................................................................................................ 187 016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error detection (During PJL method)196
016-371 Cont USB1.1 Host Fail........................................................................................ 187 016-503 SMTP Server Fail for Redirector ......................................................................... 196
016-372 Cont HDD FileSystem Fail-A .............................................................................. 187 016-504 POP Server Fail for Redirector............................................................................ 196
016-373 Cont HDD FileSystem Fail-B .............................................................................. 187 016-505 POP Authentication Fail for Redirector ............................................................... 196
016-374 Cont HDD FileSystem Fail-C .............................................................................. 187 016-506 Image Log HDD Full ........................................................................................... 196
016-375 Cont HDD FileSystem Fail-D .............................................................................. 187 016-507 ImageLog Send Fail01 ....................................................................................... 197
016-376 Cont HDD FileSystem Fail-E .............................................................................. 188 016-508 ImageLog Send Fail02 ....................................................................................... 197
016-377 Cont HDD FileSystem Fail-F............................................................................... 188 016-509 ImageLog No Send Rule01................................................................................. 197
016-378 Cont HDD FileSystem Fail-G .............................................................................. 188 016-510 ImageLog No Send Rule02................................................................................. 197
016-379 Cont HDD FileSystem Fail-H .............................................................................. 188 016-511 ImageLog Invalid Send Rule01........................................................................... 197
016-380 Cont HDD FileSystem Fail-I................................................................................ 188 016-512 ImageLog Invalid Send Rule02........................................................................... 197
016-381 Cont HDD FileSystem Fail-J ............................................................................... 188 016-513 SMTP Server Reception Error ............................................................................ 197
Version 1.2 10/2015

2-7
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-8
016-514 XPS Error........................................................................................................... 198 016-578 Login name or a password error in FTP................................................................ 207
016-515 XPS Short of Memory ......................................................................................... 198 016-579 Scanning picture preservation place error in FTP ................................................ 207
016-516 XPS PrintTicket description error ........................................................................ 198 016-580 File name acquisition failure from FTP server ...................................................... 207
016-517 PS Booklet Illegal Color Mode Change................................................................ 198 016-581 File name suffix limit over in FTP ......................................................................... 207
016-518 PS Booklet Conflict WM ...................................................................................... 199 016-582 File creation failure in FTP .................................................................................. 208
016-519 Device DV - Reached Limit.................................................................................. 199 016-583 Lock folder creation failure in FTP ....................................................................... 208
016-520 MRC HW Job Error ............................................................................................. 199 016-584 Folder creation failure in FTP .............................................................................. 208
016-521 SmartCard Not Found ........................................................................................ 199 016-585 File delete failure in FTP ..................................................................................... 208
016-522 LDAP SSL error 112 ........................................................................................... 199 016-586 Lock folder delete failure in FTP .......................................................................... 208
016-523 LDAP SSL error 113 ........................................................................................... 199 016-587 Folder delete failure in FTP ................................................................................. 208
016-524 LDAP SSL error 114 ........................................................................................... 200 016-588 Data write-in failure to FTP server ....................................................................... 209
016-525 LDAP SSL error 115 ........................................................................................... 200 016-589 Data read failure from FTP server ....................................................................... 209
016-526 LDAP SSL error 116 ........................................................................................... 200 016-590 Data reading failure from FTP server................................................................... 209
016-527 LDAP SSL error 117 ........................................................................................... 200 016-591 FTP scan filing policy injustice ............................................................................ 209
016-528 SmartCard Not Auth ........................................................................................... 200 016-592 NEXTNAME.DAT file access error in FTP........................................................... 209
016-529 Remote Download server timeout....................................................................... 200 016-593 Internal error in FTP Scan ................................................................................... 209
016-533 Kerberos Attestation protocol error 37................................................................. 201 016-594 TYPE command failure in FTP............................................................................ 210
016-534 Kerberos Attestation protocol error 41,42............................................................ 201 016-595 PORT command failure in FTP ........................................................................... 210
016-535 Remote Download file access error..................................................................... 201 016-596 CDUP command failure in FTP ........................................................................... 210
016-536 Host name solution error in Remote Download .................................................... 201 016-597 Same name file exists in FTP servcer .................................................................. 210
016-537 Remote Download server connection error ......................................................... 201 016-598 Email message size over.................................................................................... 210
016-538 Remote Download file write error ........................................................................ 201 016-599 Email message size over.................................................................................... 210
016-539 Kerberos Attestation protocol error other............................................................. 202 016-600 KO Authentication Locked.................................................................................. 211
016-543 Attestation Agent error 543 ................................................................................. 202 016-601 Illegal Access Detection ..................................................................................... 211
016-545 Attestation Agent error 545 ................................................................................. 202 016-603 HDD not found Fail ............................................................................................. 211
016-546 Attestation Agent error 546 ................................................................................. 202 016-604 Created debug-log by System ............................................................................ 211
016-548 Attestation Agent error 548 ................................................................................. 202 016-605 Created debug-log by ExtCont ........................................................................... 211
016-553 Attestation Agent error 553 ................................................................................. 203 016-606 Cont-BP Cable Connection Fail .......................................................................... 211
016-554 Attestation Agent error 554 ................................................................................. 203 016-607 Cont-UI Cable Connection Fail ........................................................................... 212
016-555 Attestation Agent error 555 ................................................................................. 203 016-608 Cont-MCU Cable Connection Fail ...................................................................... 212
016-556 Attestation Agent error 556 ................................................................................. 203 016-609 PCI Option No Support Device Fail ..................................................................... 212
016-557 Attestation Agent error 557 ................................................................................. 203 016-610 PCIEX Option No Support Device Fail................................................................. 212
016-558 Attestation Agent error 558 ................................................................................. 204 016-611 SD Card Connection Fail .................................................................................... 212
016-559 Remote Download parameter error..................................................................... 204 016-612 Log Image Creation Failure ................................................................................ 212
016-560 Attestation Agent error 560 ................................................................................. 204 016-700 Password is under minimum figures ................................................................... 213
016-562 ADetected user duplication, in a cert agent .......................................................... 204 016-701 Out of ART EX Memory....................................................................................... 213
016-563 ImageLog Memory Full (Exp. Kit) ........................................................................ 204 016-702 Out of Page Buffer .............................................................................................. 213
016-564 Remote Download Server Authentication Failed ................................................. 204 016-703 Email To Invalid Box ........................................................................................... 213
016-565 Backup Restore Error ......................................................................................... 205 016-704 Mailbox is Full .................................................................................................... 214
016-566 Backup Restore Condition Error ......................................................................... 205 016-705 Secure Print Fail................................................................................................. 214
016-567 Backup Capacity Full.......................................................................................... 205 016-706 Max. User Number Exceeded............................................................................. 214
016-568 Backup Restore Failed ....................................................................................... 205 016-707 Sample Print Fail ................................................................................................ 214
016-569 Attestation Agent error 569 ................................................................................. 205 016-708 HD Full by Annotation/Watermark image ............................................................ 214
016-570 Job ticket out of memory ..................................................................................... 206 016-709 ART EX Command Error .................................................................................... 215
016-571 Job ticket wrong param ....................................................................................... 206 016-710 Delayed Print Fail ............................................................................................... 215
016-572 Job ticket media error.......................................................................................... 206 016-711 Email transmission size limit over ....................................................................... 215
016-573 Job ticket parse error .......................................................................................... 206 016-712 Under PANTHER Capacity (I-Formtter).............................................................. 215
016-574 Host name solution error in FTP .......................................................................... 206 016-713 Security Box Password Error .............................................................................. 216
016-575 DNS server un-sets up in FTP ............................................................................. 206 016-714 Security Box is not Enable .................................................................................. 216
016-576 Server connection error in FTP............................................................................ 206 016-715 ESCP Form Invalid Password ............................................................................ 216
016-577 Problem in FTP service....................................................................................... 207 016-716 TIFF Data Overflow ............................................................................................ 216
016-717 Fax/Internet FAX Send Result Not Found............................................................ 216 016-767 Invalid E-mail Address........................................................................................ 225
016-718 Out of PCL6 Memory .......................................................................................... 216 016-768 Invalid Sender Address ...................................................................................... 226
016-719 Out of PCL Memory ............................................................................................ 217 016-769 SMTP Server Unsupported DSN ........................................................................ 226
016-720 PCL Command Error.......................................................................................... 217 016-770 The direct fax function is canceled by NVM. ......................................................... 226
016-721 Other Error ......................................................................................................... 217 016-771 Scan Data Repository ERR (DNS address)......................................................... 226
016-722 Job cancel by staple position NG......................................................................... 217 016-772 Scan Data Repository ERR (DNS Library) .......................................................... 226
016-723 Job cancel by punch position NG......................................................................... 217 016-773 Invalid IP Address .............................................................................................. 226
016-724 Complex Position Error of Staple and Punch ....................................................... 218 016-774 HD Full - Compression Convert........................................................................... 227
016-725 B-Formatter Library Image Conversion Error ...................................................... 218 016-775 HD Full - Image Convert...................................................................................... 227
016-726 PDL Auto Switch Fail .......................................................................................... 218 016-776 Image Conversion Error ..................................................................................... 227
016-727 0-page document is unstorable in a MailBox........................................................ 218 016-777 HD Access ERR-Image Convert......................................................................... 227
016-728 Unsupported TIFF Data...................................................................................... 218 016-778 HD Full - Scan Image Convert ............................................................................. 228
016-729 TIFF Data Size too Big ........................................................................................ 219 016-779 Scan Image Conversion Error............................................................................. 228
016-730 Unsupported ART Command ............................................................................. 219 016-780 HD Access ERR-Image Convert......................................................................... 228
016-731 Invalid TIFF Data................................................................................................ 219 016-781 Server Connect ERR.......................................................................................... 228
016-732 Form not registerd .............................................................................................. 219 016-782 Server Login ERR .............................................................................................. 228
016-733 Destination address resolution error ................................................................... 219 016-783 Invalid Server Path ............................................................................................. 229
016-734 Simple transmittion report invocation error.......................................................... 219 016-784 Server Write ERR............................................................................................... 229
016-735 Updating Job Templete ...................................................................................... 220 016-785 Server HD Full.................................................................................................... 229
016-736 Remote directory lock error................................................................................. 220 016-786 HD Full-Scan Write ERR..................................................................................... 230
016-737 Remote lock directory remove error .................................................................... 220 016-787 Invalid Server IP ADD ......................................................................................... 230
016-738 PS Booklet Illegal OutPut Size ............................................................................ 220 016-788 Retrieve to Browser Failed.................................................................................. 230
016-739 PS Booklet Document Output Missmatch ........................................................... 220 016-789 HD Full - Job Memory ......................................................................................... 230
016-740 PS Booklet OutPut Tray Missmatch .................................................................... 220 016-790 Email fragment over ........................................................................................... 231
016-741 Download Mode NGJob Fail ............................................................................... 221 016-791 File Retrieve Fail ................................................................................................ 231
016-742 Download Data Product ID Mismatch.................................................................. 221 016-792 Specified Job Not Found..................................................................................... 231
016-743 Device Model/Panel Type Error .......................................................................... 221 016-793 MF I/O HD Full .................................................................................................... 231
016-744 Download Data CheckSum Error........................................................................ 221 016-794 MediaReader:Media No Insert ........................................................................... 231
016-745 Download Data XPJL Fatal Error ........................................................................ 221 016-795 MediaReader:Format Error................................................................................ 231
016-746 Unsupported PDF File........................................................................................ 222 016-796 Document insert operation error ......................................................................... 232
016-747 No memory for drawing annotation ..................................................................... 222 016-797 MediaReader:Image File Read Error .................................................................. 232
016-748 HD Full ............................................................................................................... 222 016-798 No TrustMarking Option ..................................................................................... 232
016-749 JCL Syntax Error ................................................................................................ 222 016-799 PLW Print Instruction Fail ................................................................................... 232
016-750 Print job ticket description error ........................................................................... 222 016-910 Required Resource Not Ready (IOTsc detect) .................................................... 232
016-751 PDF Error........................................................................................................... 223 016-911 Multi-Paper Required On A Single Tray............................................................... 232
016-752 PDF Short of Memory ......................................................................................... 223 016-912 Insert Position NG Before Perfect Bind Cover...................................................... 233
016-753 PDF Password Mismatched ............................................................................... 223 016-913 Page Delete NG Perfect Bind Cover.................................................................... 233
016-754 PDF LZW Not Installed ....................................................................................... 223 016-914 Page Delete NG Perfect Bind Body All Page........................................................ 233
016-755 PDF Print Prohibited........................................................................................... 223 016-940 Duplex Mix Size NG............................................................................................ 233
016-756 Auditron - Prohibit Service .................................................................................. 224 016-941 Booklet Duplex Mix Size NG ............................................................................... 233
016-757 Auditron - Invalid User ........................................................................................ 224 016-942 Page Delete Duplex Mix Size NG ........................................................................ 234
016-758 Auditron - Disabled Function............................................................................... 224 016-943 Insert doc Duplex Mix Size NG ............................................................................ 234
016-759 Auditron - Reached Limit .................................................................................... 224 016-944 Document merge NG ......................................................................................... 234
016-760 PS Decompose failure........................................................................................ 224 016-945 Insert doc Duplex print NG .................................................................................. 234
016-761 FIFO EMPTY ..................................................................................................... 224 016-946 Insert doc NG ..................................................................................................... 234
016-762 Print LANG Not Installed..................................................................................... 225 016-947 APS No Destination Error ................................................................................... 234
016-763 POP server is not found. ..................................................................................... 225 016-948 Small Book action NG......................................................................................... 235
016-764 SMTP Server Connect Error ............................................................................... 225 016-949 Insert Mix doc NG ............................................................................................... 235
016-765 SMTP Server HD Full ......................................................................................... 225 016-981 HDD access error............................................................................................... 235
016-766 SMTP Server File System Error .......................................................................... 225 016-982 HDD access error 2 ............................................................................................ 235
Version 1.2 10/2015

2-9
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-10
016-983 Image Log HDD Full............................................................................................ 235 017-750 Custom Transfer Plug-in Internal Fail.................................................................. 245
016-985 Data size over flow (Scan to Email)...................................................................... 236 017-751 Custom Transfer Plug-in Other Fail..................................................................... 246
017-754 SCAN DISABLE DURING DFE ASRS PRINT FAIL............................................. 246
017-xxx FIP 017-755 Software Download via Network Fail................................................................... 246
017-700 ThinPrint Connection Timeout Fail...................................................................... 237 017-756 AAA Registration Data Invalid ............................................................................ 246
017-701 ThinPrint Connection Fail ................................................................................... 237 017-759 Download Data E-signature Inspection Error ...................................................... 246
017-702 ThinPrint Invalid Data Fail ................................................................................... 237 017-760 POP Over SSL Fail ............................................................................................. 246
017-703 ThinPrint Over Maximum Data Size Fail .............................................................. 237 017-761 SSL Server Cert Untrusted Fail (POP) ................................................................ 247
017-704 ThinPrint Internal Fail ......................................................................................... 237 017-762 SSL Server Cert Date Invalid Fail (POP).............................................................. 247
017-705 ThinPrint SSL Authentication Invalid Certification Fail ......................................... 237 017-763 SSL Server Cert Expired Fail (POP).................................................................... 247
017-706 ThinPrint SSL Authentication Before Expiration Fail ............................................ 237 017-764 SSL Server Cert Invalid Fail (POP)...................................................................... 247
017-707 ThinPrint SSL Authentication Expired Fail........................................................... 238 017-765 POP Over SSL Internal Fail ................................................................................ 248
017-708 ThinPrint SSL Authentication Misrepresentation Fail .......................................... 238 017-766 POP Over SSL Fail ............................................................................................. 248
017-709 ThinPrint SSL Fail............................................................................................... 238 017-767 SSL Cert Untrusted Fail (POP) ........................................................................... 248
017-710 Media Type is Not Supported by Remote............................................................. 238 017-768 SSL Cert Date Invalid Fail (POP)......................................................................... 248
017-711 SIP Redirect Response Fail ................................................................................ 238 017-769 SSL Server Cert Expired Fail (POP).................................................................... 249
017-712 SIP Session Timeout Fail.................................................................................... 238 017-770 SSL Server Cert Invalid Fail (POP)...................................................................... 249
017-713 Start TLS Unsupported Fail................................................................................. 239 017-771 POP Over SSL Internal Fail ................................................................................ 249
017-714 SMTP Over SSL Fail........................................................................................... 239 017-772 Scan All Blank Page Fail ..................................................................................... 249
017-715 SSL Cert Untrusted Fail ...................................................................................... 239 017-773 Netlog Task Error ............................................................................................... 250
017-716 SSL Cert Date Invalid Fail ................................................................................... 239 017-774 Message Lost Error ............................................................................................ 250
017-717 SSL Server Cert Expired Fail............................................................................... 239 017-775 Network API Error .............................................................................................. 250
017-718 SSL Server Cert Invalid Fail ................................................................................ 240 017-776 Syslog Server Error ............................................................................................ 250
017-719 SMTP Over SSL Internal Fail .............................................................................. 240 017-777 Queue Full Error................................................................................................. 250
017-720 Contract Type Fail .............................................................................................. 240 017-778 Queue Error ....................................................................................................... 250
017-721 Geographic Region Fail...................................................................................... 240 017-779 Link Error ........................................................................................................... 251
017-722 Total Impressions Over Fail ................................................................................ 240 017-780 Timeout deletion of held job by resource.............................................................. 251
017-723 DocuWorks Unsupported character Fail ............................................................. 241 017-781 Job Cancel Fail .................................................................................................. 251
017-724 Denshi-Pen Syntax Fail ...................................................................................... 241 017-782 Custom ImageProcessing Plugin Version Fail .................................................... 251
017-725 Forced Annotation Syntax Fail ............................................................................ 241 017-783 Custom ImageProcessing Out Of Memory Fail ................................................... 251
017-728 Scan JobFlow Document Fail ............................................................................. 241 017-784 Custom ImageProcessing Plugin XML Fail ......................................................... 252
017-729 Temporary Err in Pdl Transfer ............................................................................. 242 017-785 Custom ImageProcessing Plugin Other Fail ....................................................... 252
017-730 Network Err in Pdl Transfer ................................................................................. 242 017-786 Custom ImageProcessing Plugin ImageProcessing Fail..................................... 252
017-731 POP Server Not ConnectFail .............................................................................. 242 017-787 Google Cloud Print Data Error ............................................................................ 252
017-732 Offline Err in Pdl Transfer .................................................................................... 242
017-733 Internal Err in Pdl Transfer .................................................................................. 243 018-xxx FIP
017-734 IPP Data Error .................................................................................................... 243 018-400 IPSEC Error (Configuration Mismatch) ............................................................... 253
017-735 Auditron - Prohibit Device Fail ............................................................................. 243 018-401 Incosistent SIP configuration.............................................................................. 253
017-737 Custom Transfer Out Of Memory Fail .................................................................. 243 018-402 SIP server communication fail ............................................................................ 253
017-738 Custom Transfer JVM Internal Fail ...................................................................... 243 018-403 SIP registraion fail (authentication)..................................................................... 253
017-739 Custom Transfer Service Not Available Fail ........................................................ 243 018-404 SIP registration fail(other)................................................................................... 253
017-740 Custom Transfer Plug-in Not Available Fail ......................................................... 244 018-405 UserAccount Disable ......................................................................................... 254
017-741 Custom Transfer Invalid Plug-in Fail.................................................................... 244 018-406 Setting status of same IP address (IPv4) ............................................................. 254
017-742 Custom Transfer Plug-in Connection Fail............................................................ 244 018-407 Setting status of same IP address (IPv6) ............................................................. 254
017-743 Custom Transfer Plug-in Authentication Fail ....................................................... 244 018-408 Duplicate IP address IPv4 (Ether2) ..................................................................... 254
017-744 Custom Transfer Plug-in Access Fail .................................................................. 244 018-409 Duplicate IPv6 address (Ether2) ......................................................................... 254
017-745 Custom Transfer Plug-in Disk Full Fail................................................................. 245 018-410 Dynamic DNS - IPv4 Update Failure(Eth2).......................................................... 255
017-746 Custom Transfer Plug-in Disk Fail ....................................................................... 245 018-411 Dynamic DNS - IPv6 Update Failure(Eth2).......................................................... 255
017-747 Custom Transfer Plug-in Connection Timeout Fail .............................................. 245 018-412 Duplicate IPv6 address (Ether2) ......................................................................... 255
017-748 Custom Transfer Plug-in Invalid Device Property Fail .......................................... 245 018-413 Duplicate IPv6 address (Ether2) ......................................................................... 256
017-749 Custom Transfer Plug-in XML Fail....................................................................... 245 018-414 Duplicate IPv6 address (Ether2) ......................................................................... 256
018-415 Duplicate IPv6 address (Ether2) ......................................................................... 256 018-569 HTTP server certificate fail.................................................................................. 266
018-416 Duplicate IPv6 address (Ether2) ......................................................................... 256 018-570 HTTP certificate fail ............................................................................................ 266
018-500 CA Message Receiver Boot Error(S_cert lost)..................................................... 257 018-571 Internal error in Scan .......................................................................................... 267
018-501 CA Server Connection Error ............................................................................... 257 018-572 Invalid char in context ......................................................................................... 267
018-502 Login failure in SMB............................................................................................ 257 018-573 Invalid char in server........................................................................................... 267
018-503 CA Message Receiver Timeout .......................................................................... 257 018-574 Invalid char in volume ......................................................................................... 267
018-504 CA SessionID Mismatch..................................................................................... 258 018-575 Invalid char in login ............................................................................................. 267
018-505 SMB-DOS protocol error 1-005........................................................................... 258 018-576 Invalid char in path.............................................................................................. 267
018-506 CA FieldID Mismatch.......................................................................................... 258 018-577 Invalid char in file ................................................................................................ 268
018-507 CA Credential Error ............................................................................................ 258 018-578 Nw server not found............................................................................................ 268
018-508 CA Server Fatal Error ......................................................................................... 258 018-579 Nw server disk full............................................................................................... 268
018-509 Template parameter conflict............................................................................... 259 018-580 Netware invalid volume ...................................................................................... 268
018-510 Host name solution error in BMLinkS................................................................... 259 018-581 Netware invalid path........................................................................................... 268
018-511 DNS server un-sets up in BMLinkS...................................................................... 259 018-582 Access right fail .................................................................................................. 269
018-512 Service Connect error in BMLinkS ...................................................................... 259 018-583 Nw server disk error............................................................................................ 269
018-513 BMLinkS Service Not Found .............................................................................. 259 018-584 Nw server access fail .......................................................................................... 269
018-514 bmlinks access-right-violation ............................................................................ 260 018-585 Netware error in use ........................................................................................... 269
018-515 bmlinks storage-access-error............................................................................. 260 018-586 Netware login fail................................................................................................ 270
018-516 bmlinks unsupported-attribute ........................................................................... 260 018-587 File duplication fail.............................................................................................. 270
018-517 bmlinks storage-full ............................................................................................ 260 018-588 Scan filing policy invalid ...................................................................................... 270
018-518 bmlinks operation-not-available ......................................................................... 260 018-589 NEXTNAME.DAT error ...................................................................................... 270
018-519 bmlinks unknown-error ...................................................................................... 261 018-590 Same name exists.............................................................................................. 270
018-520 Internal error in BMLinkS Scan............................................................................ 261 018-591 File name suffix limit over .................................................................................... 270
018-521 request send failure in BMLinkS.......................................................................... 261 018-592 lock folder create fail ........................................................................................... 271
018-522 response receive failure in BMLinkS ................................................................... 261 018-593 lock folder delete fail ........................................................................................... 271
018-523 image send failure in BMLinkS ............................................................................ 261 018-595 Detected user duplication, in LDAP..................................................................... 271
018-524 Invalid device network setting ............................................................................. 261 018-596 LDAP protocol error 596 ..................................................................................... 271
018-525 HDD full or HDD access error .............................................................................. 262 018-700 Network Stack is not Initialized Fail ..................................................................... 271
018-526 Rejected to be refresh......................................................................................... 262 018-701 LDAP protocol error 01 ....................................................................................... 272
018-527 JT Monitor Internal error ..................................................................................... 262 018-702 LDAP protocol error 02 ....................................................................................... 272
018-528 Soap request error ............................................................................................. 262 018-703 LDAP protocol error 03 ....................................................................................... 272
018-529 Duplicate scan request....................................................................................... 262 018-704 LDAP protocol error 04 ....................................................................................... 272
018-530 Authentication error ........................................................................................... 262 018-705 LDAP protocol error 05 ....................................................................................... 272
018-531 Failed to create a new job .................................................................................... 263 018-706 LDAP protocol error 06 ....................................................................................... 272
018-532 Too many jobs to create a new ............................................................................ 263 018-707 LDAP protocol error 07 ....................................................................................... 273
018-543 Shared name error in SMB server ....................................................................... 263 018-708 LDAP protocol error 08 ....................................................................................... 273
018-547 The number restriction over of SMB scan users ................................................... 263 018-709 Active Communication is Unavailable Now Fail ................................................... 273
018-556 HTTP server script error ..................................................................................... 264 018-710 LDAP protocol error 10 ....................................................................................... 273
018-557 HTTP Invalid char in filename ............................................................................. 264 018-711 LDAP protocol error 11 ....................................................................................... 273
018-558 HTTP file not found ............................................................................................. 264 018-712 LDAP protocol error 12 ....................................................................................... 274
018-559 HTTP File duplication fail .................................................................................... 264 018-713 LDAP protocol error 13 ....................................................................................... 274
018-560 HTTP server login fail ......................................................................................... 264 018-714 LDAP protocol error 14 ....................................................................................... 274
018-561 HTTP server not found........................................................................................ 264 018-715 Kerberos Attestation protocol error 73 ................................................................ 274
018-562 HTTP client error ................................................................................................ 265 018-716 LDAP protocol error 16 ....................................................................................... 274
018-563 HTTP server error .............................................................................................. 265 018-717 LDAP protocol error 17 ....................................................................................... 275
018-564 Host name solution error in HTTP........................................................................ 265 018-718 LDAP protocol error18........................................................................................ 275
018-565 Proxy name solution error in HTTP...................................................................... 265 018-719 LDAP protocol error 19 ....................................................................................... 275
018-566 Server Connect error in HTTP............................................................................. 265 018-720 LDAP protocol error 20 ....................................................................................... 275
018-567 HTTP server access fail...................................................................................... 266 018-721 LDAP protocol error 21 ....................................................................................... 275
018-568 HTTP server SSL access fail............................................................................... 266 018-722 GCP Network Fail............................................................................................... 275
Version 1.2 10/2015

2-11
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-12
018-723 GCP Certification Fail ......................................................................................... 276 018-775 CSB Print Proxy Server Connect Fail .................................................................. 288
018-724 GCP SSL Connection Fail................................................................................... 276 018-776 CSB Print Network Timeout Over........................................................................ 288
018-725 Kerberos Attestation protocol error 22................................................................. 276 018-777 CSB Print Network Connect Fail ......................................................................... 288
018-726 Kerberos Attestation protocol error 70................................................................. 276 018-778 CSB Print Certification Fail ................................................................................. 288
018-727 Kerberos Attestation protocol error 71................................................................. 276 018-779 CSB Print SSL Connect Fail................................................................................ 289
018-728 Kerberos Attestation protocol error 72................................................................. 277 018-780 LDAP protocol error 80 ....................................................................................... 289
018-729 GCP Network Timeout Fail ................................................................................. 277 018-781 LDAP protocol error 81 ....................................................................................... 289
018-730 GCP Network Other Fail ..................................................................................... 277 018-782 LDAP protocol error 82 ....................................................................................... 289
018-731 GCP HDD Limit Fail ............................................................................................ 277 018-783 LDAP protocol error 83 ....................................................................................... 289
018-732 LDAP protocol error 32 ....................................................................................... 277 018-784 LDAP protocol error 84 ....................................................................................... 290
018-737 GCP Other Fail ................................................................................................... 278 018-789 LDAP protocol error 89 ....................................................................................... 291
018-738 GCP XMPP Network Fail .................................................................................... 279 018-790 LDAP protocol error 90 ....................................................................................... 291
018-739 GCP XMPP Network Other Fail........................................................................... 279 018-791 LDAP protocol error 91 ....................................................................................... 291
018-740 GCP XMPP Certification Fail .............................................................................. 279 018-792 LDAP protocol error 92 ....................................................................................... 291
018-741 GCP XMPP Other Fail ........................................................................................ 279 018-793 LDAP protocol error 93 ....................................................................................... 291
018-743 GCP Network Proxy Fail ..................................................................................... 279 018-794 LDAP protocol error 94 ....................................................................................... 291
018-744 GCP Network DNS Resolve Fail ......................................................................... 280 018-795 LDAP protocol error 95 ....................................................................................... 292
018-745 GCP XMPP Network Proxy Fail........................................................................... 280 018-796 LDAP protocol error 96 ....................................................................................... 292
018-746 GCP XMPP Network DNS Resolve Fail............................................................... 280 018-797 LDAP protocol error 97 ....................................................................................... 292
018-747 Server not found in SMB ..................................................................................... 280 018-798 CSB Print Network Other Fail.............................................................................. 292
018-748 LDAP protocol error 48 ....................................................................................... 281 018-799 CSB Print Abort to Get File from CSB................................................................... 292
018-749 LDAP protocol error 49 ....................................................................................... 281
018-750 LDAP protocol error 50 ....................................................................................... 281 021-xxx FIP
018-751 LDAP protocol error 51 ....................................................................................... 281 021-208 An alert for setting chain-link has been detected. ................................................. 293
018-752 LDAP protocol error 52 ....................................................................................... 282 021-210 USB IC Card Reader connection error ................................................................ 293
018-753 LDAP protocol error 53 ....................................................................................... 282 021-211 USB IC Card Reader broken............................................................................... 293
018-754 LDAP protocol error 54 ....................................................................................... 282 021-212 USB IC Card Reader Preparing Error.................................................................. 293
018-755 Server connection error in SMB........................................................................... 282 021-213 Controller Price Table Error ................................................................................ 293
018-756 Server login response timeout in SMB................................................................. 283 021-214 USB IC Card Reader encryption setting error ...................................................... 294
018-757 Host name solution error in SMB ......................................................................... 283 021-215 Invalid Accessory Kind Setting ........................................................................... 294
018-758 Picture preservation place or file name mistake ................................................... 283 021-360 EP Accessory Fail .............................................................................................. 294
018-759 Picture preservation place or file name invalid ..................................................... 284 021-361 EP Accessory Kind Config Error ......................................................................... 294
018-760 DFS Link error in SMB......................................................................................... 284 021-400 Check Request .................................................................................................. 294
018-761 Out of server memory in SMB.............................................................................. 284 021-401 USB IC Card Reader connection error info .......................................................... 295
018-762 Server response timeout in SMB ......................................................................... 285 021-402 Couldn’t Resolve Proxy Name Fail...................................................................... 295
018-763 char convert error in SMB.................................................................................... 285 021-403 Couldn’t Resolve Host Name Fail ....................................................................... 295
018-764 LDAP protocol error 64 ....................................................................................... 285 021-404 Couldn’t Connect to Host/Proxy Fail ................................................................... 295
018-765 LDAP protocol error 65 ....................................................................................... 285 021-405 Couldn’t Establish SSL Session Fail ................................................................... 296
018-766 LDAP protocol error 66 ....................................................................................... 286 021-406 An Invalid Peer Certificate has Received Fail ...................................................... 296
018-767 LDAP protocol error 67 ....................................................................................... 286 021-407 Proxy Unauthorized Access Fail ......................................................................... 296
018-768 LDAP protocol error 68 ....................................................................................... 286 021-408 A Connection to Host/Proxy has Timed Out Fail................................................... 296
018-769 LDAP protocol error 69 ....................................................................................... 286 021-409 A Miscellaneous HTTP Session Error has Detected Fail...................................... 297
018-770 LDAP protocol error 70 ....................................................................................... 286 021-410 Couldn’t Connect to CA Fail ................................................................................ 297
018-771 LDAP protocol error 71 ....................................................................................... 287 021-411 A Connection to CA has Timed Out Fail ............................................................... 297
018-772 Shared name not found in server......................................................................... 287 021-412 Couldn't resolve proxy name (CA) Fail. ............................................................... 297
018-773 Shared name error in server................................................................................ 287 021-413 Couldn't resolve host name (CA) Fail. ................................................................. 298
018-774 CSB Print Host Name Resolve Fail...................................................................... 287 021-414 Couldn't connect to host/proxy (CA) Fail.............................................................. 298
021-415 Couldn't establish SSL session (CA) Fail............................................................. 298 021-524 A registeration conflict has detected. .................................................................. 311
021-416 An invalid peer certificate has received (CA) Fail. ................................................ 299 021-525 An unregistration conflict has detected. .............................................................. 312
021-417 Proxy unauthorized access (CA) Fail. ................................................................. 299 021-526 A miscellaneous http session error has detected. ................................................ 312
021-418 An invalid CFILE has received Fail. ..................................................................... 299 021-527 An invalid message has received. ....................................................................... 312
021-419 The result of searching proxy is invalid Fail. ......................................................... 299 021-528 A communication settings was set as disabled. ................................................... 312
021-420 A connection has timed out to get CFILE Fail. ...................................................... 300 021-529 Device has already latest firmware. .................................................................... 312
021-421 Couldn't connect to server to get CFILE Fail......................................................... 300 021-530 An internal error has occurred on update server................................................... 313
021-422 CFILE not found Fail. .......................................................................................... 300 021-531 Service is temporarily unavailable on update svr ................................................. 313
021-423 Couldn't get CFILE by size over Fail. ................................................................... 301 021-532 Found an unsupported ROM set. ........................................................................ 313
021-424 Invalid CURL format has detected Fail. ............................................................... 301 021-533 Software Update unoperational by user. ............................................................. 313
021-425 A connection has timed out to get CURL Fail........................................................ 301 021-534 Found an unsupported submodule. .................................................................... 313
021-426 CURL couldn't be obtained from CFILE Fail......................................................... 301 021-535 Found an unsupported peripheral....................................................................... 314
021-427 3G connection timeout Fail (3Gnet-BOX)............................................................ 302 021-536 Device already has a Chain Link file. ................................................................... 314
021-428 Out of range Fail (3Gnet-BOX)............................................................................ 302 021-537 a software update conflict has detected............................................................... 314
021-429 SIM card NG Fail (3Gnet-BOX). .......................................................................... 302 021-538 Couldn’t start software update due to user operation. .......................................... 314
021-430 Time setting Fail (3Gnet-BOX)............................................................................ 303 021-539 The power supply was off at reserved time........................................................... 314
021-431 USB connection timeout Fail (3Gnet-BOX). ........................................................ 303 021-540 The power was turned off during downloading has detected. ............................... 314
021-432 Cannot routing Fail (3Gnet-BOX)........................................................................ 303 021-541 An invalid software update configuration has detected. ....................................... 315
021-433 Over max call Fail (3Gnet-BOX).......................................................................... 303 021-542 Reserved Software update capability Fail ........................................................... 315
021-434 3GAdapter Error Fail (3Gnet-BOX)..................................................................... 304 021-543 Invalid software version information detect Fail ................................................... 315
021-435 Cannot open 3G connection Fail (3Gnet-BOX).................................................... 304 021-544 EP-BB Chain-Link setting file access Fail............................................................ 315
021-436 DNS Resolver init Fail (3Gnet-BOX). .................................................................. 304 021-545 An EP-BB Function Execution was Not Necessary Fail........................................ 315
021-437 DNS connect Fail (3Gnet-BOX). ......................................................................... 305 021-546 Couldn't resolve proxy name (CA) Fail. ............................................................... 316
021-438 DNS resolve host Fail (3Gnet-BOX).................................................................... 305 021-547 Couldn't resolve host name (CA) Fail. ................................................................. 316
021-439 DNS resolve Host (CA) Fail (3Gnet-BOX). .......................................................... 305 021-548 Couldn't connect to host/proxy (CA) Fail.............................................................. 316
021-440 IP Protocol inactive Fail (3Gnet-BOX). ................................................................ 306 021-549 Couldn't establish SSL session (CA) Fail............................................................. 317
021-500 EPAccessoryJobExclusion................................................................................ 306 021-550 An invalid peer certificate has received (CA) Fail. ................................................ 317
021-501 Invalid URL has detected.................................................................................... 306 021-551 Proxy unauthorized access (CA) Fail. ................................................................. 317
021-502 Couldn’t resolve proxy name. ............................................................................. 306 021-552 Couldn't use specified cipher (CA) Fail. ............................................................... 317
021-503 Couldn’t resolve host name. ............................................................................... 307 021-553 An Invalid Message has received (CA) Fail.......................................................... 318
021-504 Couldn’t connect to host/proxy............................................................................ 307 021-554 An invalid CFILE has received Fail. ..................................................................... 318
021-505 Couldn’t establish SSL session........................................................................... 307 021-555 The result of searching proxy is invalid Fail. ......................................................... 318
021-506 An invalid peer certificate has received................................................................ 307 021-556 A connection has timed out to get CFILE Fail. ...................................................... 318
021-507 Proxy unauthorized access. ............................................................................... 308 021-557 Couldn't connect to server to get CFILE Fail. ....................................................... 319
021-508 A connection to host/proxy has timed out............................................................. 308 021-558 CFILE not found Fail. .......................................................................................... 319
021-509 SOAP Fault: An invalid message detected. ......................................................... 308 021-559 Couldn't get CFILE by size over Fail. ................................................................... 319
021-510 SOAP Fault: The MC already unregistered.......................................................... 308 021-560 CFILE couldn't be obtained (other error) Fail. ...................................................... 320
021-511 SOAP Fault: The MC already registered (WEP)................................................... 308 021-561 Invalid CURL format has detected Fail. ............................................................... 320
021-512 SOAP Fault: The MC already registered (EP-SV). ............................................... 309 021-562 A connection has timed out to get CURL Fail........................................................ 320
021-513 SOAP Fault: The MC already registered (EP-DX)................................................ 309 021-563 CURL couldn't be obtained from CFILE Fail......................................................... 320
021-514 SOAP Fault: The MC already registered (EP-TRESS)......................................... 309 021-564 CURL couldn't be obtained from CFILE (other error) Fail. .................................... 321
021-515 SOAP Fault: An invalid product code detected..................................................... 309 021-565 3G connection timeout Fail (3Gnet-BOX)............................................................ 321
021-516 SOAP Fault: An invalid serial number detected.................................................... 309 021-566 Out of range Fail (3Gnet-BOX)............................................................................ 321
021-517 SOAP Fault: The service not responded.............................................................. 310 021-567 SIM card NG Fail (3Gnet-BOX). .......................................................................... 321
021-518 SOAP Fault: An internal error occurred on server. ............................................... 310 021-568 Time setting Fail (3Gnet-BOX)............................................................................ 322
021-519 SOAP Fault: Service is temporarily unavailable................................................... 310 021-569 USB connection timeout Fail (3Gnet-BOX). ........................................................ 322
021-520 Couldn't connect to CA. ...................................................................................... 310 021-570 Cannot routing Fail (3Gnet-BOX)........................................................................ 322
021-521 A connection to CA has timed out. ....................................................................... 311 021-571 Over max call Fail (3Gnet-BOX).......................................................................... 323
021-522 A miscellaneous CA comm error has detected..................................................... 311 021-572 RNDIS misc Error (3Gnet-BOX). ........................................................................ 323
021-523 An internal error has occurred. ............................................................................ 311 021-573 3GAdapter Error Fail (3Gnet-BOX)..................................................................... 323
Version 1.2 10/2015

2-13
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-14
021-574 Cannot open 3G connection Fail (3Gnet-BOX).................................................... 323 024-357 IOT-ESS Communication Fail 17........................................................................ 335
021-575 DNS Resolver init Fail (3Gnet-BOX).................................................................... 324 024-358 IOT-ESS Communication Fail 18........................................................................ 336
021-576 DNS connect Fail (3Gnet-BOX). ......................................................................... 324 024-359 IOT-ESS Communication Fail 19........................................................................ 336
021-577 DNS resolve host Fail (3Gnet-BOX). ................................................................... 324 024-360 IOT-ESS Initialization Fail .................................................................................. 336
021-578 DNS resolve Host (CA) Fail (3Gnet-BOX). .......................................................... 325 024-361 Invalid IOT PaperSizeGroup Info........................................................................ 336
021-579 DNS Resolver misc Error (3Gnet-BOX)............................................................... 325 024-362 Page Sync Illegal Start ....................................................................................... 336
021-580 IP Protocol inactive Fail (3Gnet-BOX). ................................................................ 325 024-363 Page Sync Illegal Stop........................................................................................ 336
021-581 DNS resolve Host (Fwrt) Fail (3Gnet-BOX). ........................................................ 326 024-364 DMA Transfer Fail .............................................................................................. 337
021-582 SWupdate and Batch conflict Fail........................................................................ 326 024-365 Overflow on Loop Back Write.............................................................................. 337
021-700 Accessory Failure .............................................................................................. 326 024-366 JBIG Library Other Fail ....................................................................................... 337
021-701 Accessory Preparing.......................................................................................... 326 024-367 Decompress Other Fail ...................................................................................... 337
021-731 EP Accessory - Function Disabled ...................................................................... 327 024-368 PCI Error............................................................................................................ 337
021-732 EP Accessory Error732 ...................................................................................... 327 024-370 Marker Code Detection Fail ................................................................................ 337
021-733 EP Accessory Error733 ...................................................................................... 327 024-371 IOT-ESS Communication Fail 21........................................................................ 338
021-750 U Parts Request Fail (EP-SV) ............................................................................. 327 024-372 IOT-ESS Communication Fail 22........................................................................ 338
021-751 Maintenance Request Fail (EP-SV) .................................................................... 327 024-373 IOT-ESS Communication Fail 23........................................................................ 338
021-770 U Parts Request Fail (EP-DX) ............................................................................. 327 024-374 Regi Con PLL Parameter Fail ............................................................................. 338
021-771 Maintenance Request Fail (EP-DX) .................................................................... 328 024-375 IOT-ESS Communication Fail 24........................................................................ 339
021-772 EPDX Install, Remove Error................................................................................ 328 024-376 IOT-ESS Communication Fail 25........................................................................ 339
021-941 EP - Scan Service Paused By Disable ................................................................. 328 024-600 Billing Master Counter repair .............................................................................. 339
021-942 EP - Scan Service Paused By Color Mode ........................................................... 328 024-601 Billing Backup Counter 1 repair........................................................................... 339
021-943 EP - Print Service Paused By Disable .................................................................. 328 024-602 Billing Backup Counter 2 repair........................................................................... 339
021-944 EP - Print Service Paused By Color Mode ............................................................ 328 024-603 SWKey Master Counter repair ............................................................................ 339
021-945 EP - Service Paused By Disable.......................................................................... 329 024-604 SWKey Backup Counter 1 repair ........................................................................ 339
021-946 EP - Service Paused By Color Mode.................................................................... 329 024-605 SWKey Backup Counter 2 repair ........................................................................ 340
021-947 Subtractive Accessory Disable (Scan) ................................................................ 329 024-606 Billing Meter Type Master Counter repaire .......................................................... 340
021-948 Subtractive Accessory Disable (Print)................................................................. 329 024-607 Billing Meter Type Backup Counter 1 repaire ...................................................... 340
021-949 Subtractive Accessory Disable ........................................................................... 329 024-608 Billing Meter Type Backup Counter 2 repaire ...................................................... 340
024-609 Billing CountType Master Counter repaire .......................................................... 340
023-xxx FIP 024-610 Billing CountType Backup Counter 1 repaire ...................................................... 340
023-500 Panel ROM Download Fail.................................................................................. 331 024-611 Billing CountType Backup Counter 2 repaire ...................................................... 340
023-600 Held Down Key Error(UI-Panel) .......................................................................... 331 024-612 Modal Break Point Master Counter repaire.......................................................... 341
023-601 Held Down Softkey Error(UI-Panel) .................................................................... 331 024-613 Modal Break Point Backup Counter 1 repaire ...................................................... 341
024-xxx FIP 024-614 Modal Break Point Backup Counter 2 repaire ...................................................... 341
024-340 IOT-ESS Communication Fail 1 .......................................................................... 333 024-615 IOT Unsupported Drum Shut Off......................................................................... 341
024-341 IOT-ESS Communication Fail 2 .......................................................................... 333 024-700 Shortage memory capacity, or no Hard Disk........................................................ 341
024-342 IOT-ESS Communication Fail 3 .......................................................................... 333 024-701 Invalid instruction of face inversion ..................................................................... 342
024-343 IOT-ESS Communication Fail 4 .......................................................................... 333 024-702 Paper Jam ......................................................................................................... 342
024-345 IOT-ESS Communication Fail 5 .......................................................................... 333 024-703 Booklet Sheets Count Over While Printing Fail .................................................... 342
024-346 IOT-ESS Communication Fail 6 .......................................................................... 333 024-704 Denshi-Pen Error When Printing Fails ................................................................ 342
024-347 IOT-ESS Communication Fail 7 .......................................................................... 334 024-705 Force Annotation Template Fail.......................................................................... 342
024-348 IOT-ESS Communication Fail 8 .......................................................................... 334 024-706 Denshi-Pen Print Condition Error ....................................................................... 342
024-349 IOT-ESS Communication Fail 9 .......................................................................... 334 024-707 Duplex Inversion Prohibited Media Fail (Duplex Job)........................................... 343
024-350 IOT-ESS Communication Fail 10 ........................................................................ 334 024-708 Duplex Inversion Prohibited Media Fail (Face Down Output Job) ......................... 343
024-351 IOT-ESS Communication Fail 11 ........................................................................ 334 024-742 Print Booklet sheets counts over......................................................................... 343
024-352 IOT-ESS Communication Fail 12 ........................................................................ 335 024-746 Print Request Failure-Paper............................................................................... 344
024-353 IOT-ESS Communication Fail 13 ........................................................................ 335 024-747 Print Instruction Fail ........................................................................................... 344
024-354 IOT-ESS Communication Fail 14 ........................................................................ 335 024-748 Bates Numbering Digit Over ............................................................................... 344
024-355 IOT-ESS Communication Fail 15 ........................................................................ 335 024-775 Print Booklet sheets counts over(Not field attachment)........................................ 344
024-356 IOT-ESS Communication Fail 16 ........................................................................ 335 024-900 Upper Tray Out Of Place..................................................................................... 344
024-910 Tray1 size mismatch .......................................................................................... 345
024-911 Tray2 size mismatch .......................................................................................... 345 024-965 ATS/APS No Paper (IOTsc detect) ..................................................................... 354
024-912 Tray3 size mismatch .......................................................................................... 345 024-966 ATS/APS No Destination Error ........................................................................... 354
024-913 Tray4 size mismatch .......................................................................................... 345 024-967 Different width Mix Paper detect (Stapler job) ...................................................... 354
024-914 Tray6 size mismatch .......................................................................................... 345 024-968 Stapler/Punch Batting ........................................................................................ 354
024-915 Tray7 size mismatch .......................................................................................... 345 024-969 Different width Mix Punch ................................................................................... 354
024-916 Mix Full Stack ..................................................................................................... 346 024-970 Tray 6 Out Of Place............................................................................................. 354
024-917 Stacker Tray Staple Set Over Count.................................................................... 346 024-971 Tray 7 Out Of Place............................................................................................. 355
024-919 FaceUP Tray Close ............................................................................................ 346 024-972 Tray6 size mismatch .......................................................................................... 355
024-920 Face Down Tray1 Paper FULL............................................................................ 346 024-973 Tray7 size mismatch .......................................................................................... 355
024-922 Face Down Tray2 Paper FULL............................................................................ 346 024-974 Interposer Tray Size Mismatch ........................................................................... 355
024-923 Operation Y Toner Empty ................................................................................... 347 024-975 Copy Booklet sheets counts over ........................................................................ 355
024-924 Operation M Toner Empty................................................................................... 347 024-976 Finisher Staple Status NG .................................................................................. 355
024-925 Operation C Toner Empty ................................................................................... 347 024-977 Stapler Feed Ready Fail ..................................................................................... 356
024-926 Punch DustBox Miss Set .................................................................................... 347 024-978 Booklet Stapler NG............................................................................................. 356
024-927 OCT Full Stack ................................................................................................... 347 024-979 Stapler Near Empty ............................................................................................ 356
024-928 Scratch Sheet Compile (A-Fin) ........................................................................... 347 024-980 Finisher Stacker Tray Full ................................................................................... 356
024-929 Center Tray Full Stack ........................................................................................ 348 024-981 Finisher TopTray Full ......................................................................................... 357
024-930 Stacker Tray Full (LargeSize Full) ....................................................................... 348 024-982 Stacker Lower Safety warning ............................................................................ 357
024-931 Staple Dust Full .................................................................................................. 348 024-983 Booklet Tray Full ................................................................................................ 357
024-932 Staple Box Set Fail ............................................................................................. 348 024-984 Booklet Low Staple F .......................................................................................... 357
024-933 Operation Y Drum End of Life .............................................................................. 348 024-985 SMH Stop check................................................................................................. 357
024-934 Paper kind mismatch.......................................................................................... 348 024-987 Envelop Folder Tray Full..................................................................................... 358
024-935 Tray 1 Wrong Medium Type ................................................................................ 349 024-988 Envelop Folder Tray Set Fail ............................................................................... 358
024-936 Tray 2 Wrong Medium Type ................................................................................ 349 024-989 Booklet Low Staple R.......................................................................................... 358
024-937 Tray 3 Wrong Medium Type ................................................................................ 349 024-990 Punch Dust Full .................................................................................................. 358
024-938 Tray 4 Wrong Medium Type ................................................................................ 349
024-939 OHP kind mismatch (Not white frame OHP)......................................................... 349 025-xxx FIP
024-940 Operation M Drum End of Life ............................................................................. 350 025-596 Diag HDD Mentenance Fail ................................................................................ 359
024-941 Operation C Drum End of Life.............................................................................. 350 025-597 Diag HDD Initialize Fail ....................................................................................... 359
024-942 Booklet sheets counts over................................................................................. 350 026-xxx FIP
024-943 Booklet Low Staple............................................................................................. 350 026-400 Exceed the number of connection of USB Host Fail.............................................. 361
024-945 Booklet Full Stack............................................................................................... 350 026-401 IOT Registration Error Occurring ........................................................................ 361
024-946 Tray 1 Out Of Place............................................................................................. 350 026-700 LDAP protocol MAX error ................................................................................... 361
024-947 Tray 2 Out Of Place............................................................................................. 351 026-701 Adress Book request overflow ............................................................................ 361
024-948 Tray 3 Out Of Place............................................................................................. 351 026-702 Adress Book directory service overflow............................................................... 361
024-949 Tray 4 Out Of Place............................................................................................. 351 026-703 Abort with Logout ............................................................................................... 361
024-950 Tray 1 Empty ...................................................................................................... 351 026-704 DocuWorks Error ............................................................................................... 362
024-951 Tray 2 Empty ...................................................................................................... 351 026-705 DocuWorks Short of Memory.............................................................................. 362
024-952 Tray 3 Empty ...................................................................................................... 351 026-706 DocuWorks Print Prohibited ............................................................................... 362
024-953 Tray 4 Empty ...................................................................................................... 352 026-707 DocuWorks Unlock Failed .................................................................................. 362
024-954 Tray SMH Empty ................................................................................................ 352 026-708 URL data size over ............................................................................................. 362
024-955 Tray 6 Empty ...................................................................................................... 352 026-709 URL hdd full........................................................................................................ 362
024-956 Tray 7 Empty ...................................................................................................... 352 026-710 S/MIME unsupported cipher decrypt fail ............................................................. 363
024-957 Interposer Empty ............................................................................................... 352 026-711 Multi-page file size over ...................................................................................... 363
024-958 SMH size mismatch............................................................................................ 352 026-712 HTTP out job overlap error .................................................................................. 363
024-959 Tray1 size mismatch .......................................................................................... 353 026-713 Couldnt detect proxy server automatically. ......................................................... 363
024-960 Tray2 size mismatch .......................................................................................... 353 026-714 Couldnt connect to Xerox server or proxy. ........................................................... 364
024-961 Tray3 size mismatch .......................................................................................... 353 026-715 Connection to Xerox server has timed out. .......................................................... 364
024-962 Tray4 size mismatch .......................................................................................... 353 026-716 An invalid state message received from server.................................................... 364
024-963 Finisher Punch DustBox FULL............................................................................ 353 026-717 Invalid network settings were found. ................................................................... 364
Version 1.2 10/2015

2-15
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-16
026-718 PS Print Instruction Fail....................................................................................... 365 027-524 Folder creation failure in SMB ............................................................................. 377
026-719 Internal error in Scan........................................................................................... 365 027-525 File delete failure in SMB .................................................................................... 377
026-720 Media full............................................................................................................ 365 027-526 Lock folder delete failure in SMB ......................................................................... 378
026-721 Media access fail ................................................................................................ 365 027-527 Folder delete failure in SMB ................................................................................ 378
026-722 Media format fail ................................................................................................. 365 027-528 Data write-in failure to SMB server ...................................................................... 378
026-723 Media access fail ................................................................................................ 366 027-529 Data read failure from SMB server ...................................................................... 378
026-724 Remote Download file size error.......................................................................... 366 027-530 File name duplicate failure in SMB ...................................................................... 379
026-725 Remote Download file checksum error................................................................ 366 027-531 SMB scan filing policy injustice ........................................................................... 379
026-726 Options inconsistent........................................................................................... 366 027-532 NEXTNAME.DAT file access error in SMB.......................................................... 379
026-727 Media filepath fail................................................................................................ 366 027-533 Internal error in SMB Scan .................................................................................. 379
026-728 WSD Scan Network Access Fail.......................................................................... 367 027-543 SMB server name specification error .................................................................. 379
026-729 WSD Scan Data Transfer Fail ............................................................................. 367 027-547 SMB Protocol error 4-007 ................................................................................... 379
026-730 Can’t Detect Paper Size Of Specified Tray........................................................... 367 027-548 SMB Protocol error 4-008 ................................................................................... 380
026-731 PJL PIN Number Fail .......................................................................................... 367 027-549 SMB Protocol error 4-009 ................................................................................... 380
026-732 PJL Printcount Range Over Fail .......................................................................... 367 027-564 SMB Protocol error 4-024 ................................................................................... 380
026-733 PJL Password Fail.............................................................................................. 367 027-565 SMB Protocol error 4-025 ................................................................................... 381
026-734 Can not change to the PJLDIAG MODE............................................................... 368 027-566 SMB Protocol error 4-026 ................................................................................... 381
026-735 Authentication Makes Waiting Print Jobs Deleted ............................................... 368 027-569 SMB (TCP/IP)is not started. ............................................................................... 381
026-736 Internal Error in HTTP upload.............................................................................. 368 027-572 SMB Protocol error 4-032 ................................................................................... 381
026-737 Network Error..................................................................................................... 368 027-573 SMB Protocol error 4-033 ................................................................................... 381
026-738 Browser close during job..................................................................................... 368 027-574 SMB Protocol error 4-034 ................................................................................... 382
026-739 Authentication Makes Waiting Scan Job Deleted Fail .......................................... 369 027-576 SMB Protocol error 4-036 ................................................................................... 382
027-578 SMB Protocol error 4-038 ................................................................................... 382
027-xxx FIP 027-584 SMB Protocol error 4-044 ................................................................................... 382
027-310 DFE Communication Fail (SubSystem) .............................................................. 371 027-585 SMB Protocol error 4-045 ................................................................................... 382
027-311 DFE Parameter Error (SubSystem) .................................................................... 371 027-586 SMB Protocol error 4-046 ................................................................................... 383
027-312 ExtPrint Check Mode Error (SubSystem) ............................................................ 371 027-587 SMB Protocol error 4-047 ................................................................................... 383
027-313 ExtPrint I/F Mismatch (SubSystem) .................................................................... 371 027-588 SMB Protocol error 4-048 ................................................................................... 383
027-400 Net Off Line ........................................................................................................ 371 027-589 SMB Protocol error 4-049 ................................................................................... 383
027-442 Duplicat IP address ............................................................................................ 371 027-590 SMB Protocol error 4-050 ................................................................................... 383
027-443 Duplicate IP address .......................................................................................... 372 027-591 SMB Protocol error 4-051 ................................................................................... 384
027-444 Duplicat IP address ............................................................................................ 372 027-599 SMB Protocol error 4-other ................................................................................. 384
027-445 Illegal IP address ................................................................................................ 372 027-600 ExtPrint Check Mode Error ................................................................................. 384
027-446 Duplicat IP address ............................................................................................ 372 027-700 Mail address domain err ..................................................................................... 384
027-447 Duplicat IP address ............................................................................................ 373 027-701 Disconnect network cable .................................................................................. 384
027-452 Duplicat IP address ............................................................................................ 373 027-702 Certificate for addresses, was not found ............................................................. 385
027-500 SMTP Server Fail for Mail IO ............................................................................... 373 027-703 Certificate for addresses, was expired ................................................................ 385
027-501 POP Server Fail for Mail IO.................................................................................. 373 027-704 Certificate for addresses, was untrusted ............................................................. 385
027-502 POP Authentication Fail for Mail IO ..................................................................... 374 027-705 Certificate for addresses, was revoked ............................................................... 385
027-503 POP server communication timeout.................................................................... 374 027-706 Certificate not found ........................................................................................... 385
027-504 Response reception is not expected from server ................................................. 374 027-707 Certificate expired.............................................................................................. 385
027-513 SMB Scan client has no right to access. ............................................................... 375 027-708 Certificate untrusted........................................................................................... 386
027-514 Host name solution error in SMB ......................................................................... 375 027-709 Certificate revoked............................................................................................. 386
027-515 DNS server un-sets up in SMB ............................................................................ 375 027-710 S/MIME mail was disabled.................................................................................. 386
027-516 Server connection error in SMB........................................................................... 375 027-711 S/MIME mail sender certificate not found ............................................................ 386
027-518 Login name or a password error in SMB............................................................... 376 027-712 S/MIME mail sender certificate not valid.............................................................. 386
027-519 Scanning picture preservation place error in SMB ............................................... 376 027-713 S/MIME mail was altered .................................................................................... 386
027-520 File name acquisition failure from SMB server ..................................................... 376 027-714 S/MIME mail sender impersonation.................................................................... 387
027-521 File name suffix limit over in SMB......................................................................... 377 027-715 S/MIME mail certficate not support ..................................................................... 387
027-522 File creation failure in SMB.................................................................................. 377 027-716 No-Signed mail receipt was rejected................................................................... 387
027-523 Lock folder creation failure in SMB ...................................................................... 377 027-717 No MX Record at the DNS................................................................................... 387
027-718 CSB Print Other Internal Error............................................................................. 387 027-773 SMTP server communication timeout ................................................................. 398
027-719 CSB Scan Host Name Resolve Fail..................................................................... 388 027-774 SMTP address inaccurate character................................................................... 398
027-720 Ext Srv. Host Not Found...................................................................................... 388 027-775 Too many SMTP address................................................................................... 398
027-721 Ext Srv. Not Found.............................................................................................. 388 027-776 SMTP server error (EHLO Command refusal) ..................................................... 398
027-722 Ext Srv. Timeout Fail........................................................................................... 388 027-777 SMTP server un-supports SMTP-AUTH. ............................................................ 398
027-723 Ext Srv. Authentication Fail................................................................................. 388 027-778 There is no mode specified by SMTP-AUTH........................................................ 398
027-724 Ext Srv. Access Fail ............................................................................................ 389 027-779 It attestation-fails by SMTP-AUTH ...................................................................... 398
027-725 Ext Srv. Operation Fail........................................................................................ 389 027-796 Email Not Printed ............................................................................................... 399
027-726 Ext Srv. Unknown State ...................................................................................... 389 027-797 Invalid Output Destination .................................................................................. 399
027-727 Ext Srv. Req Invalid Params................................................................................ 389 027-798 JFS Target Document Not Found Fail ................................................................. 399
027-728 Ext Srv. Req File Exceed..................................................................................... 389 027-910 Manual duplex operation(Back Print from Tray7) ................................................ 400
027-729 CSB Scan DNS Server Un-sets Up ..................................................................... 390 027-911 Manual duplex(Back Print from Tray6) ................................................................ 400
027-730 SMTP mail division error..................................................................................... 390 027-912 Manual duplex(Back Print from Tray5) ................................................................ 400
027-731 Server Limit Err .................................................................................................. 390 027-913 Manual duplex(Back Recovery - Front Print) ....................................................... 400
027-732 Server Access Err .............................................................................................. 390 027-914 Manual duplex(Back Recovery - Front Print) ....................................................... 400
027-733 Server SSL Err ................................................................................................... 390 027-915 Manual duplex(Back Recovery - Front Print) ....................................................... 400
027-734 Server Certificate Err.......................................................................................... 390 027-916 Manual duplex(Back Recovery - Back Print) ....................................................... 400
027-735 Device SSL Config Err ........................................................................................ 391 027-917 Manual duplex(Back Recovery - Back Print) ....................................................... 401
027-736 Device Certificate Err ......................................................................................... 391 027-918 Manual duplex(Back Recovery - Back Print) ....................................................... 401
027-737 Template Server Read ERR ............................................................................... 391
027-738 CSB Scan Proxy Server Connect Fail.................................................................. 391 028-xxx FIP
027-739 Invalid Template Server Path.............................................................................. 391 028-910 Wrong Fusing Unit Type Fail ............................................................................... 403
027-740 Template Server Login ERR ............................................................................... 392 028-911 Wrong Fusing Unit Mode Fail .............................................................................. 403
027-741 Template Server Connect Fail ............................................................................ 392 028-912 Fusing Unit Lever Envelope Fail ......................................................................... 403
027-742 HD File System Full ............................................................................................ 392 028-914 Wrong Fusing Unit Width Fail.............................................................................. 403
027-743 Template Server Install ERR .............................................................................. 392 028-915 Stacker Tray Z-Fold Full ..................................................................................... 403
027-744 Template Server ADD ERR (DNS Library) .......................................................... 392 028-916 Envelope Folder Tray Pause Detect Fail ............................................................. 404
027-745 Template Server ADD ERR (DNS address)......................................................... 393 028-917 Stock File Name Fail........................................................................................... 404
027-746 JobTemplate Pool Server Not Ready .................................................................. 393 028-918 Tray Setting Fail ................................................................................................. 404
027-747 CSB Scan Proxy Server Un-sets Up.................................................................... 393 028-919 Stock File Fail..................................................................................................... 404
027-748 CSB Scan Network Timeout Over ....................................................................... 393 028-920 Tray 1 Setting Fail............................................................................................... 404
027-749 CSB Scan Network Connect Fail......................................................................... 393 028-921 Tray 2 Setting Fail............................................................................................... 404
027-750 Fax document incongruent................................................................................. 394 028-922 Tray 3 Setting Fail............................................................................................... 404
027-751 Job Template analysis error................................................................................ 394 028-923 Tray 4 Setting Fail............................................................................................... 405
027-752 Must user un inputting......................................................................................... 394 028-924 SMH Setting Fail ................................................................................................ 405
027-753 Job flow service request disabled........................................................................ 394 028-925 Tray 6 Setting Fail............................................................................................... 405
027-754 Job flow service File signature setting mismatch.................................................. 394 028-926 Tray 7 Setting Fail............................................................................................... 405
027-755 CSB Scan Network Other Fail ............................................................................. 395 028-927 Tray 8 Setting Fail............................................................................................... 405
027-756 CSB Scan Other Internal Error ............................................................................ 395 028-928 Tray 9 Setting Fail............................................................................................... 405
027-757 Ext Srv. SSL Fail................................................................................................. 395 028-929 Interposer Tray Setting Fail................................................................................. 406
027-758 System Credential Setting Error, in LDAP Remote Authentication ....................... 396 028-930 Tray 1 Set Confirm Wait Fail................................................................................ 406
027-759 Reference/Referral Server Connection Error, in LDAP Remote Authentication ... 396 028-931 Tray 2 Set Confirm Wait Fail................................................................................ 406
027-760 XJT Command Fail............................................................................................. 396 028-932 Tray 3 Set Confirm Wait Fail................................................................................ 406
027-761 Web Print time out .............................................................................................. 396 028-933 Tray 4 Set Confirm Wait Fail................................................................................ 406
027-762 Illegal Web Print job ticket ................................................................................... 396 028-934 SMH Set Confirm Wait Fail ................................................................................. 406
027-763 Auditron - Cannot Verify User.............................................................................. 397 028-935 Tray 6 Set Confirm Wait Fail................................................................................ 407
027-764 AirPrint Scan Data Transfer Fail.......................................................................... 397 028-936 Tray 7 Set Confirm Wait Fail................................................................................ 407
027-770 PDL Error ........................................................................................................... 397 028-937 Tray 8 Set Confirm Wait Fail................................................................................ 407
027-771 DFE Disk Full ..................................................................................................... 397 028-938 Tray 9 Set Confirm Wait Fail................................................................................ 407
027-772 SMTP server error (HELO Command refusal) ..................................................... 397 028-939 Interposer Tray Set Confirm Wait Fail.................................................................. 407
028-940 Tray 1 Tab Confirm Wait Fail ............................................................................... 407
Version 1.2 10/2015

2-17
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-18
028-941 Tray 2 Tab Confirm Wait Fail ............................................................................... 407 033-316 Fax Device Cont Error ........................................................................................ 419
028-942 Tray 3 Tab Confirm Wait Fail ............................................................................... 408 033-317 Fax Device Error ................................................................................................ 419
028-943 Tray 4 Tab Confirm Wait Fail ............................................................................... 408 033-318 Image Processing Error...................................................................................... 420
028-944 SMH Tab Confirm Wait Fail ................................................................................. 408 033-319 Fax Control task detects error ............................................................................. 420
028-945 Tray 6 Tab Confirm Wait Fail ............................................................................... 408 033-320 Controller not respond when system is Booting ................................................... 420
028-946 Tray 7 Tab Confirm Wait Fail ............................................................................... 408 033-321 Fax Card not respond when system is Booting..................................................... 420
028-947 Tray 8 Tab Confirm Wait Fail ............................................................................... 408 033-322 Fax Card I/F timeout ........................................................................................... 420
028-948 Tray 9 Tab Confirm Wait Fail ............................................................................... 409 033-323 Fax Card Mini I/F timeout .................................................................................... 420
028-949 Interposer Tray Tab Confirm Wait Fail ................................................................. 409 033-324 USB state change Error...................................................................................... 420
028-950 Tray 1 Offline Fail................................................................................................ 409 033-325 Fax Card Mini Fatal Error .................................................................................... 421
028-951 Tray 2 Offline Fail................................................................................................ 409 033-326 Mini Manager Fatal Error .................................................................................... 421
028-952 Tray 3 Offline Fail................................................................................................ 409 033-327 FCM no response to stop request........................................................................ 421
028-953 Tray 4 Offline Fail................................................................................................ 409 033-328 Failed to initialize fax log ..................................................................................... 421
028-954 SMH Offline Fail ................................................................................................. 410 033-329 Detected fax process failure ............................................................................... 421
028-955 Tray 6 Offline Fail................................................................................................ 410 033-330 FoIP Unrecoverable Error .................................................................................. 421
028-956 Tray 7 Offline Fail................................................................................................ 410 033-331 FoIP Controller Init Fail ....................................................................................... 422
028-957 Tray 8 Offline Fail................................................................................................ 410 033-332 FoIP Cont not respond when system is Booting ................................................... 422
028-958 Tray 9 Offline Fail................................................................................................ 410 033-333 FoIP Cont not respond when system is sleeping .................................................. 422
028-959 Interposer Tray Offline Fail.................................................................................. 410 033-334 Can not send a message to FoIP CONT .............................................................. 422
028-960 Tray 1 Paper Mismatch for Temporary Stock ....................................................... 410 033-335 Illegal fault code notice ....................................................................................... 422
028-961 Tray 2 Paper Mismatch for Temporary Stock ....................................................... 411 033-336 Access to a non-mounted channel ...................................................................... 422
028-962 Tray 3 Paper Mismatch for Temporary Stock ....................................................... 411 033-337 Fax Card mismatch ............................................................................................ 422
028-963 Tray 4 Paper Mismatch for Temporary Stock ....................................................... 411 033-338 Illegal type of Fax Box ......................................................................................... 423
028-964 SMH Paper Mismatch for Temporary Stock......................................................... 411 033-339 Faxc 2 Not Respond when System is Sleeping .................................................... 423
028-965 Tray 6 Paper Mismatch for Temporary Stock ....................................................... 411 033-340 Pflite_Fax_Log_Write_Fail ................................................................................ 423
028-966 Tray 7 Paper Mismatch for Temporary Stock ....................................................... 412 033-341 Illegal type of FaxBox (FaxKit3 not detected)....................................................... 423
028-967 Tray 8 Paper Mismatch for Temporary Stock ....................................................... 412 033-363 Fax Card Reset (Reboot).................................................................................... 423
028-968 Tray 9 Paper Mismatch for Temporary Stock ....................................................... 412 033-500 Modem CS-bit Error ........................................................................................... 423
028-969 Interposer Tray Paper Mismatch for Tempraly Stock ........................................... 412 033-501 No Appropriate PIX Data .................................................................................... 424
028-970 Stacker Near Low Staple .................................................................................... 412 033-502 Post-message resend exceeded........................................................................ 424
028-971 Booklet Near Low Staple F .................................................................................. 413 033-503 T1 Timeout......................................................................................................... 424
028-972 Booklet Near Low Staple R ................................................................................. 413 033-504 T2 Timeout......................................................................................................... 424
028-973 Tray 8 Empty ...................................................................................................... 413 033-505 T5 Timeout......................................................................................................... 424
028-974 Tray 9 Empty ...................................................................................................... 413 033-506 DCN Receive ..................................................................................................... 424
028-975 Tray 8 Out Of Place ............................................................................................. 413 033-507 Unable to receive by remote ............................................................................... 424
028-976 Tray 9 Out Of Place ............................................................................................. 414 033-508 Destination Polling Error..................................................................................... 425
028-977 Tray 8 size mismatch .......................................................................................... 414 033-509 DCS/NSS Resend Exceeded ............................................................................. 425
028-978 Tray 9 size mismatch .......................................................................................... 414 033-510 Fallback Error .................................................................................................... 425
028-979 Tray 8 size mismatch .......................................................................................... 414 033-511 No response after 3rd DTC/NSC......................................................................... 425
028-980 Tray 9 size mismatch .......................................................................................... 414 033-512 Remote has no Relay ......................................................................................... 425
033-513 Remote has no Mailbox ...................................................................................... 425
029-xxx FIP 033-514 Carrier Down Detected....................................................................................... 426
029-703 AirPrint Scan Network Access Fail ...................................................................... 417 033-516 EOR Receive ..................................................................................................... 426
033-xxx FIP 033-517 ECM Phase C Flag Timeout................................................................................ 426
033-310 Fax Charge Function Fail By Multi Channel ......................................................... 419 033-518 Remote cannot receive SUB. ............................................................................. 426
033-311 Invalid Addressbook Data are Registered ........................................................... 419 033-519 PTX has no SEP capability ................................................................................. 426
033-312 Controller not respond when system is changing mode........................................ 419 033-520 Remote cannot receive password ...................................................................... 426
033-313 USB disconnected ............................................................................................. 419 033-521 Transmission Cancelled via DTMF ..................................................................... 426
033-314 Controller ROM Fax Card ROM mismatch .......................................................... 419 033-522 DTMF I/F Timeout .............................................................................................. 427
033-315 USB Fatal Error .................................................................................................. 419 033-523 Line 1 not connected .......................................................................................... 427
033-524 Line 2 not connected .......................................................................................... 427
033-525 Line 3 not connected........................................................................................... 427 033-575 Modem Polarity Inversion Detected .................................................................... 435
033-526 ECM Error .......................................................................................................... 427 033-576 Inaccurate dial data ............................................................................................ 435
033-527 EOR Send.......................................................................................................... 427 033-577 Modem Image Under Run................................................................................... 435
033-528 RTN Send .......................................................................................................... 428 033-578 Modem Frame Size Over.................................................................................... 435
033-529 RTN Receive ..................................................................................................... 428 033-580 Missing VoIP Gateway ....................................................................................... 435
033-530 DTMF Illegal Procedure Error............................................................................. 428 033-581 Access Authentication failure ............................................................................. 435
033-531 DTMF Procedure Error....................................................................................... 428 033-582 Mismatched ability ............................................................................................. 436
033-532 Illegal Command Received ................................................................................ 428 033-583 Temporarily unavailable..................................................................................... 436
033-533 T.30 Protocol Error ............................................................................................. 428 033-584 SIP request timeout............................................................................................ 436
033-534 Unsupported Function at Remote ....................................................................... 428 033-585 SIP request error ................................................................................................ 436
033-535 DCN Receive at Phase B Send ........................................................................... 429 033-586 T38 Protocol Not Ready...................................................................................... 436
033-536 Ring Stopped before Fax Device Release ........................................................... 429 033-587 T38 Session Error .............................................................................................. 436
033-537 In and out call conflict .......................................................................................... 429 033-588 T38 Packet Lost ................................................................................................. 437
033-538 Fax Sending Image Process Error ...................................................................... 429 033-589 T38 Malformed Packet Received........................................................................ 437
033-539 Fax Receiving Image Process Error.................................................................... 429 033-590 T38 Send Error................................................................................................... 437
033-540 Fax Printing Image Process Error ....................................................................... 429 033-591 FoIP Max Sessions Over .................................................................................... 437
033-541 No destination specified ..................................................................................... 430 033-592 FoIP Internal Timeout......................................................................................... 437
033-542 Selected Channel Dial Error ............................................................................... 430 033-593 Cancelled By Remote Peer................................................................................. 438
033-543 Dial Error (Incorrect Dial Data.) ........................................................................... 430 033-700 T1 Timeout Fail (Outgoing or After PhaseB) ........................................................ 438
033-544 Busy tone detect................................................................................................. 430 033-701 Retry Timeout .................................................................................................... 438
033-545 T0 Timeout......................................................................................................... 430 033-710 Document does not exist .................................................................................... 438
033-546 Cannot detect dial tone ....................................................................................... 430 033-711 Illegal Page inside Document ............................................................................. 438
033-547 Abort during transmission................................................................................... 430 033-712 System Memory exceeded................................................................................. 438
033-548 No manual send line ........................................................................................... 431 033-713 No specified Chain-Link ..................................................................................... 439
033-549 Fax service disabled........................................................................................... 431 033-714 Scan Error (No specified doc) ............................................................................. 439
033-550 cannot diable Fax service ................................................................................... 431 033-715 Cannot start job .................................................................................................. 439
033-551 Internal I/F Error ................................................................................................. 431 033-716 No Specified Folder............................................................................................ 439
033-552 too many Error lines............................................................................................ 431 033-717 Incorrect Password ............................................................................................ 439
033-553 No Folder/Relay ................................................................................................. 431 033-718 No Document in Folder ....................................................................................... 439
033-554 Wrong Password/Receive Banned..................................................................... 431 033-719 Fax Job Cancelled not Recovery Job.................................................................. 439
033-555 incorrect password............................................................................................. 432 033-720 Document Creation Failed.................................................................................. 439
033-556 Wrong Password/Send Banned ......................................................................... 432 033-721 Fax Page Creation Failed ................................................................................... 440
033-557 Desinations or Sevices Exceeded ...................................................................... 432 033-722 Fax Immediate Send Store Job Cancelled .......................................................... 440
033-558 remote ID is in black list ....................................................................................... 432 033-724 Fax receive memory over flow ............................................................................ 440
033-559 no remote ID....................................................................................................... 432 033-725 Insufficient Hard Disk Space............................................................................... 440
033-560 illegal authentication ID ...................................................................................... 432 033-726 Cannot print 2-Sided .......................................................................................... 440
033-561 cannot do TRESS/RCC job................................................................................. 433 033-727 Cannot rotate image........................................................................................... 440
033-562 held RCC job ...................................................................................................... 433 033-728 Auto Print Cancelled........................................................................................... 440
033-563 No printable paper size ....................................................................................... 433 033-730 Fax Service recovery error.................................................................................. 441
033-564 Power Off during transmission............................................................................ 433 033-731 Inconsistent Instructions .................................................................................... 441
033-565 No. of Desinations Exceeded.............................................................................. 433 033-732 Print Job Cancelled by Forced polling ................................................................. 441
033-566 No destination specified ..................................................................................... 433 033-733 Fax document number get error ......................................................................... 441
033-567 Dial Error (Incorrect Dial Data) ............................................................................ 434 033-734 Fax Print Suspension ......................................................................................... 441
033-568 FCM watchdog timeout in Fax comm................................................................... 434 033-735 Fax Memory Allocate Timeout ............................................................................ 441
033-569 Detected image direction conflict ........................................................................ 434 033-736 Internet Fax Off Ramp fail ................................................................................... 441
033-570 Retry Over (no shutdown notification setting) ...................................................... 434 033-737 Fax Card Job Cancelled ..................................................................................... 442
033-571 Manual Send Job Cancelled (Fax Report Log Full) .............................................. 434 033-738 JBIG Information fail .......................................................................................... 442
033-572 Fax Report Print Job Cancelled (Job Full Occurred) ............................................ 434 033-740 Fax immediate receive print cancelled ................................................................ 442
033-573 domain regulation check error ............................................................................ 434 033-741 Fax page read open timeout ............................................................................... 442
033-574 Access to a non-mounted channel ...................................................................... 435 033-742 Fax page read close timeout ............................................................................... 442
Version 1.2 10/2015

2-19
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-20
033-743 Fax page write open timeout ............................................................................... 442 034-705 ISDN Layer 1 Stopped-Power on ........................................................................ 450
033-744 Fax page write close timeout ............................................................................... 442 034-706 ISDN Layer 1 Stopped-Power off ........................................................................ 450
033-745 Fax data write timeout......................................................................................... 443 034-707 FRMR Received ................................................................................................ 450
033-746 Fax data read timeout ......................................................................................... 443 034-708 Illegal Frame Received N (R) .............................................................................. 450
033-747 Fax Service don't start by cross ope..................................................................... 443 034-709 Illegal Frame Received....................................................................................... 450
033-748 Fax Service illigal sequence................................................................................ 443 034-710 DL Link Establishment Received ........................................................................ 450
033-749 Fax card Memory Error ....................................................................................... 443 034-711 Waiting for link Timeout ...................................................................................... 450
033-750 Fax format error.................................................................................................. 443 034-712 Internal Error (Interrupt)...................................................................................... 451
033-751 Activity Report suspended by Printing Inhibition .................................................. 443 034-713 Timeout-Transmission Cancelled ...................................................................... 451
033-755 Fax Printing is Cancelled by the Defect of Fax Card.............................................. 444 034-714 Line Disconnected-Timeout T305 ...................................................................... 451
033-790 EP-DX Call Wait (Not Redial count) ..................................................................... 444 034-715 Line Disconnected-Timeout 3082....................................................................... 451
033-791 EP-DX Call Wait (Redial count) ........................................................................... 444 034-716 Connection Timeout (T313)................................................................................ 451
033-792 EP-DX Call Stop ................................................................................................. 444 034-717 Resume Timeout ............................................................................................... 451
034-718 Normal Disconnection........................................................................................ 452
034-xxx FIP 034-719 No free and available lines .................................................................................. 452
034-211 Slot 1 Board failure.............................................................................................. 445 034-720 Timeout (60s, T330, 309, 301, 310)..................................................................... 452
034-212 Slot 2 Board failure ............................................................................................. 445 034-721 Error (Format, Contents) .................................................................................... 452
034-500 Dial Error (Incorrect Dial Data) ............................................................................ 445 034-722 Suspension Timeout .......................................................................................... 452
034-501 Selected Channel Dial Error................................................................................ 445 034-723 No Timer Assigned............................................................................................. 452
034-502 Fax Internal Must Parameter Error ...................................................................... 445 034-724 Illegal Sequence ................................................................................................ 453
034-503 Fax Internal High Layer Service Error .................................................................. 445 034-725 L3 Task Internal Error ......................................................................................... 453
034-504 Fax Stored Memory Exceeded............................................................................ 445 034-726 HD81501 I/F Buffer Busy.................................................................................... 453
034-505 Fax Work Memory Exceeded.............................................................................. 445 034-727 No Reply for 3 seconds for 1300 Hz ..................................................................... 453
034-506 Unsupported Function at Remote ....................................................................... 446 034-728 Invalid Destination ............................................................................................. 453
034-507 Password Check Error........................................................................................ 446 034-729 Line cut, In-Channel PB Send ............................................................................. 453
034-508 Transmission Cancelled via DTMF ..................................................................... 446 034-730 In and out call conflict.......................................................................................... 453
034-509 DTMF Illegal Procedure Error............................................................................. 446 034-731 Fax Network Cut (Setup Error)............................................................................ 454
034-510 DTMF Procedure Error ....................................................................................... 446 034-732 Fax Network Cut due to Timeout ......................................................................... 454
034-511 Unable to Send File at Remote ............................................................................ 446 034-733 Incorrect Sequence, Call Status ......................................................................... 454
034-512 Detect Endless Loop .......................................................................................... 446 034-734 HI Task Internal Error ......................................................................................... 454
034-513 Receive Command Error .................................................................................... 447 034-735 Connect only to ISDN D Channel ........................................................................ 454
034-514 Requested Function Unsupported...................................................................... 447 034-736 Wrong notice from fax network............................................................................ 454
034-515 Illegal Command Received................................................................................. 447 034-737 Incoming call response error .............................................................................. 454
034-519 No. of Desinations Exceeded.............................................................................. 447 034-738 Layer 1 Start Up Error ......................................................................................... 455
034-520 No. of Sevices Exceeded .................................................................................... 447 034-739 Layer 1 not synchronized.................................................................................... 455
034-521 Internal I/F Error ................................................................................................. 447 034-740 Transmission of Frame Error .............................................................................. 455
034-522 No manual send Line .......................................................................................... 447 034-741 Unable to Send Frame........................................................................................ 455
034-523 Fax service disabled........................................................................................... 447 034-742 Frame Send Underrun Detected......................................................................... 455
034-524 Unable to cancel operation ................................................................................. 448 034-743 Abnormal frame-sending DMA ........................................................................... 455
034-525 Specified Chain-Link not exist............................................................................. 448 034-744 Unacceptable Channel ...................................................................................... 455
034-526 Chain-Link No. Out of Scope ............................................................................... 448 034-745 Outgoing call to channel set ................................................................................ 456
034-527 Dial Control Error................................................................................................ 448 034-746 No usable lines................................................................................................... 456
034-528 Cannot perform manual send.............................................................................. 448 034-747 Switching equipment congestion........................................................................ 456
034-529 No printable paper size ....................................................................................... 448 034-748 Specified line cannot be used ............................................................................. 456
034-530 DTMF I/F Timeout .............................................................................................. 448 034-749 Network Conjestion Error ................................................................................... 456
034-550 Downloader Fail ................................................................................................. 449 034-750 Network Error..................................................................................................... 456
034-700 GCP Lock-G3 Dicep Busy-Codec Hang .............................................................. 449 034-751 Temporary Network Error................................................................................... 456
034-701 Software Reset .................................................................................................. 449 034-752 Destination terminal busy ................................................................................... 457
034-702 No destination specified ..................................................................................... 449 034-753 Destination not responding ................................................................................ 457
034-703 D Channellink cut from network........................................................................... 449 034-754 No response from Destination ............................................................................ 457
034-704 ISDN D Channel Data Link Error ......................................................................... 449 034-755 Destination rejecting call .................................................................................... 457
034-756 Destination Faulty .............................................................................................. 457 035-704 Destination Polling Error..................................................................................... 465
034-757 Others (Normal, Semi-normal) ........................................................................... 457 035-705 DCS/NSS Resend Exceeded ............................................................................. 466
034-758 Incorrect Destination Fax Dial No........................................................................ 458 035-706 Fallback Error .................................................................................................... 466
034-759 No Relay Network Route .................................................................................... 458 035-707 Wrong Password/Receive Banned..................................................................... 466
034-760 No Line To Destination ....................................................................................... 458 035-708 Post-message resend exceeded........................................................................ 466
034-761 Incorrect Format Destination Fax No................................................................... 458 035-709 RTN Receive ..................................................................................................... 466
034-762 Facility rejected .................................................................................................. 458 035-710 PIN Receive....................................................................................................... 467
034-763 Com. Capability disallowed ................................................................................ 458 035-711 DCN Receive at Phase D .................................................................................... 467
034-764 Com. Capability not configured........................................................................... 458 035-712 No response after 3 NSC .................................................................................... 467
034-765 Error by service, feature limit............................................................................... 459 035-713 T2 timeout after sending FTT .............................................................................. 467
034-766 Selected com. not implemented.......................................................................... 459 035-714 DCN Received after NSC/DTC ........................................................................... 467
034-767 Selected mode not implemented ........................................................................ 459 035-715 Wrong Password-Polling Error ........................................................................... 468
034-768 Restricted Digital Info. Only ................................................................................ 459 035-716 No past message-T2 Timeout............................................................................. 468
034-769 Error by service, feature...................................................................................... 459 035-717 RTN Send .......................................................................................................... 468
034-770 Reply to status query .......................................................................................... 459 035-718 Receive T1 Timeout ........................................................................................... 468
034-771 Access information discarded ............................................................................ 459 035-719 Busy tone detected at Phase-B ........................................................................... 468
034-772 Inter-working connection error............................................................................ 460 035-720 Unable to receive by remote ............................................................................... 468
034-773 Invalid Dial No. Specified .................................................................................... 460 035-721 DCN Received at Phase B .................................................................................. 469
034-774 Invalid Line Specified ......................................................................................... 460 035-722 Wrong frame length of 300bps ............................................................................ 469
034-775 Others (Invalid Message Class).......................................................................... 460 035-723 No CD after receiving flag ................................................................................... 469
034-776 Insufficient Required Info.................................................................................... 460 035-724 DCN Receive after sending FTT ......................................................................... 469
034-777 Undefined Message Type .................................................................................. 460 035-725 Remote has no Mailbox/Relay ............................................................................ 469
034-778 Incorrect Message or Type ................................................................................. 460 035-726 PhaseC cannot receive-10 secs ......................................................................... 470
034-779 No information, or not defined ............................................................................. 460 035-727 50% Error during G3 Receive ............................................................................. 470
034-780 Invalid Information ............................................................................................. 461 035-728 C EOL cannot receive in 10 sec ........................................................................... 470
034-781 Call Status, Message Mismatch.......................................................................... 461 035-729 Carrier Down Detected....................................................................................... 470
034-782 Error cleared due to timeout ................................................................................ 461 035-730 No CS with Phase-C High Speed ........................................................................ 470
034-783 Other Errors (Operation, etc) .............................................................................. 461 035-731 Fax V.8 Error ...................................................................................................... 470
034-784 Destination No. Changed ................................................................................... 461 035-732 Fax V.34 PCH CD Off ......................................................................................... 471
034-785 Incompatible destination .................................................................................... 461 035-733 Fax V.34 C/PCH CS None .................................................................................. 471
034-786 Call identity not in use ......................................................................................... 461 035-734 Polling ERR at Remote Step V8 .......................................................................... 471
034-787 Call identity in use............................................................................................... 462 035-735 No Doc. in Polling Box Step V8 ............................................................................ 471
034-788 Show other causes............................................................................................. 462 035-736 No reply DCN after sending CTC......................................................................... 471
034-789 G4 Presentation Illegal Event ............................................................................. 462 035-737 No reply DCN after sending EOR ........................................................................ 472
034-790 Line 0 (Ext) not connected .................................................................................. 462 035-738 No reply DCN after sending RR ........................................................................... 472
034-791 Line 1 not connected........................................................................................... 462 035-739 Fax T5 Timeout .................................................................................................. 472
034-792 Line 2 not connected........................................................................................... 462 035-740 Sending stopped after EOR Send ....................................................................... 472
034-793 Line 3 not connected........................................................................................... 462 035-741 ECM Phase C Flag Timeout................................................................................ 472
034-794 Line 4 not connected........................................................................................... 463 035-742 EOR Send or Receive......................................................................................... 472
034-795 Line 5 not connected........................................................................................... 463 035-743 Remote cannot receive SUB............................................................................... 473
034-796 Dial Error (Incorrect Fax No. 2) ............................................................................ 463 035-744 Remote cannot receive password....................................................................... 473
034-797 Communication Parameter Error........................................................................ 463 035-745 PTX has no SEP capability ................................................................................. 473
034-798 Data Parameter Error ......................................................................................... 463 035-746 Busy-Cannot detect dial tone.............................................................................. 473
034-799 Auto Dial without dial data ................................................................................... 463 035-747 Abort while dialing .............................................................................................. 474
035-748 Abort during transmission................................................................................... 474
035-xxx FIP 035-749 No reply from remote station ............................................................................... 474
035-550 Downloader Fail ................................................................................................. 465 035-750 Power Off during transmission............................................................................ 474
035-700 Modem faulty ..................................................................................................... 465 035-751 Doc. send operation canceled ............................................................................ 475
035-701 T1 Transmission Timeout ................................................................................... 465 035-752 No. of Job Restriction Error ................................................................................. 475
035-702 Destination Receive Rejected ............................................................................ 465 035-753 Fax Memory Full................................................................................................. 475
035-703 DCN Receive at Phase B Send ........................................................................... 465
Version 1.2 10/2015

2-21
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-22
035-754 File management memory full............................................................................. 475 036-540 Text Unit Analysis Error ...................................................................................... 485
035-755 File Add Page Error............................................................................................. 475 036-541 Page boundary without TU ................................................................................. 485
035-756 Cannot add page ................................................................................................ 475 036-542 Relay Broadcast error in G4................................................................................ 485
035-757 No Receive Page................................................................................................ 476 036-550 Downloader Fail................................................................................................. 485
035-758 No specified file or page ...................................................................................... 476 036-700 G4 Communication Error.................................................................................... 485
035-759 No specified job .................................................................................................. 476 036-701 Receiving variable N(R) error ............................................................................. 486
035-760 File common processing error............................................................................. 476 036-702 Info frame size exceeded (NI) ............................................................................. 486
035-761 File other processing error .................................................................................. 476 036-703 Monitor/Unnumbered frame error....................................................................... 486
035-762 Line cut during ISDN ........................................................................................... 476 036-704 Undefined Command/Response 1104 ............................................................... 486
036-705 N2 timeout of Receive Timer............................................................................... 486
036-xxx FIP 036-706 SABM Wait Timeout in G4 .................................................................................. 486
036-500 Illegal PDRP Parameter ..................................................................................... 479 036-707 UA wait Timeout in G4 ........................................................................................ 487
036-501 Illegal RDPBP Parameter ................................................................................... 479 036-708 Cannot establish link in G4.................................................................................. 487
036-502 Illegal RDPBN Parameter................................................................................... 479 036-709 DISC receive before link close ............................................................................ 487
036-503 Illegal RDCLP Parameter ................................................................................... 479 036-710 FRMR Receive (Z=1) ......................................................................................... 487
036-504 Illegal RDGR Parameter..................................................................................... 479 036-711 FRMR Receive (Y=1) ......................................................................................... 487
036-505 Undefined response........................................................................................... 479 036-712 FRMR received (Z=1) W=1................................................................................. 487
036-506 Not negotiable.................................................................................................... 479 036-713 FRMR Receive (W=1) ........................................................................................ 488
036-507 RDPBP Receive at full capacity........................................................................... 480 036-714 Global Address Receive..................................................................................... 488
036-508 RDPBN Receive Terminal Error.......................................................................... 480 036-715 Line Open Timeout in G4 .................................................................................... 488
036-509 RDPBN Receive Others ..................................................................................... 480 036-716 Wrong LSI Send (Busy Timeout)......................................................................... 488
036-510 RDGR Receive .................................................................................................. 480 036-717 Abnormal LSI operation ..................................................................................... 488
036-511 Illegal procedure 1551 ........................................................................................ 480 036-718 Disconnection Notice Timeout............................................................................ 488
036-512 Illegal CDS Parameter........................................................................................ 480 036-719 C Line On but I Line Off........................................................................................ 488
036-513 Illegal CDC Parameter........................................................................................ 480 036-720 C Line Off but I Line On........................................................................................ 489
036-514 Illegal CDE Parameter........................................................................................ 481 036-721 I Line Off during Transmission ............................................................................ 489
036-515 Illegal CDD Parameter........................................................................................ 481 036-722 Call cut during flag detect.................................................................................... 489
036-516 Illegal CDR Parameter........................................................................................ 481 036-723 Call cut while awaiting UA ................................................................................... 489
036-517 Illegal CDPB Parameter ..................................................................................... 481 036-724 Call cut while awaiting SABM.............................................................................. 489
036-518 Illegal CDCL Parameter...................................................................................... 481 036-725 Disc received before session .............................................................................. 489
036-519 Undefined Command ......................................................................................... 481 036-726 Illegal header received ....................................................................................... 490
036-520 Not Negotiable CDS Receive.............................................................................. 482 036-727 Illegal parameter of CC packet............................................................................ 490
036-521 Not Negotiable CDC Receive.............................................................................. 482 036-728 Illegal parameter of CN packet............................................................................ 490
036-522 CDD Receive Terminal Error .............................................................................. 482 036-729 Illegal parameter of DT packet ............................................................................ 490
036-523 Other than above CDD receive ........................................................................... 482 036-730 Illegal parameter of RI packet ............................................................................. 490
036-524 CDR Receive Terminal Error .............................................................................. 482 036-731 Illegal parameter of IT packet.............................................................................. 490
036-525 Other than above CDR receive ........................................................................... 482 036-732 Illegal parameter of CI packet ............................................................................. 491
036-526 Illegal CDUI (Normal Doc.).................................................................................. 483 036-733 Illegal parameter of CF packet ............................................................................ 491
036-527 Illegal CDUI (Operator Doc.) ............................................................................... 483 036-734 Undefined Packet Received ............................................................................... 491
036-528 Illegal CDUI (Control Doc.).................................................................................. 483 036-735 CC Wait Timeout ................................................................................................ 491
036-529 Illegal CDUI (Monitor Doc.) ................................................................................. 483 036-736 CF Wait Timeout ................................................................................................ 491
036-530 CDSReceive-Illegal Document .......................................................................... 483 036-737 CI received before G4 session ............................................................................ 491
036-531 DMA channel 1 illegal closing.............................................................................. 483 036-738 DT Packet P(S ), P(R ) Error ................................................................................ 492
036-532 DMA channel 2 illegal closing.............................................................................. 483 036-739 RR, RNR Packet P(S) Error ................................................................................ 492
036-533 Cannot convert resources .................................................................................. 484 036-740 Busy Timeout..................................................................................................... 492
036-534 Decode Error in Data Convert ............................................................................. 484 036-741 SI received in transmission ................................................................................. 492
036-535 White Line Transfer Error (Compress)................................................................. 484 036-742 SF received in transmission................................................................................ 492
036-536 White Line Transfer Error (Decomp).................................................................... 484 036-743 DT Packet D Bit Error.......................................................................................... 492
036-537 No RTC during data convert ................................................................................ 484 036-744 G4 Wait for Reply Timeout .................................................................................. 493
036-538 Doc. descriptor analysis error ............................................................................. 485 036-745 G4 CN Wait Timeout........................................................................................... 493
036-539 Page Descriptor Analysis Error ........................................................................... 485 036-746 G4 Data Link Disconnect Notice Timeout ............................................................ 493
036-747 Fast select response received ............................................................................ 493 036-797 Illegal procedure 1501........................................................................................ 501
036-748 Receive remote charge request.......................................................................... 493 036-798 Illegal RDEP Parameter ..................................................................................... 501
036-749 Abnormal LCGN ................................................................................................ 493 036-799 Illegal RDDP Parameter ..................................................................................... 501
036-750 Illegal procedure 1301........................................................................................ 494
036-751 Illegal TCA Parameter ........................................................................................ 494 041-xxx FIP
036-752 Illegal TCR Parameter........................................................................................ 494 041-500 Write to IOT-ROM error detection (During DLD method)...................................... 503
036-753 Illegal TCC Parameter........................................................................................ 494 041-501 Write to IOT-NVM-ROM error detection (During DLD method)............................. 503
036-754 Illegal TBR Parameter ........................................................................................ 494 048-xxx FIP
036-755 Illegal TDT Parameter ........................................................................................ 494
048-500 IF-Module ROM Write Error ................................................................................ 505
036-756 Undefined transport block .................................................................................. 494
036-757 TCA Wait Timeout .............................................................................................. 495 049-xxx FIP
036-758 TCR Wait Timeout.............................................................................................. 495 049-500 HCS1 ROM Write Error....................................................................................... 507
036-759 TCC Wait Timeout.............................................................................................. 495 049-700 Out tray changed from stacker1 .......................................................................... 507
036-760 TBR Wait Timeout .............................................................................................. 495 049-950 HCS1 MIX SIZE STACK Fail............................................................................... 507
036-761 TDT block size error............................................................................................ 495 049-973 Stacker Extraction button was pushed ................................................................ 507
036-762 G4 NetWork Disconnect Notice Timeout............................................................. 495
036-763 Illegal procedure 1401........................................................................................ 496 062-xxx FIP
036-764 Illegal CSS Parameter........................................................................................ 496 062-394 Cont PWBA Memory Fail .................................................................................... 509
036-765 Illegal CSE Parameter........................................................................................ 496 062-500 Write to IISS-ROM error detection (During DLD method) ..................................... 509
036-766 Illegal CSA Parameter........................................................................................ 496 062-790 Possible Prohibited Originals ............................................................................. 509
036-767 Illegal CSUI Parameter....................................................................................... 496
063-xxx FIP
036-768 Illegal CSCC Parameter ..................................................................................... 496
063-500 Write to IISS-Extension-ROM error detection (During DLD method) .................... 511
036-769 Illegal RSSP Parameter ..................................................................................... 496
036-770 Illegal RSSN Parameter ..................................................................................... 497 071-xxx FIP
036-771 Illegal RSEP Parameter ..................................................................................... 497 071-940 Tray#1 LiftUp NG ............................................................................................... 513
036-772 Illegal RSAP Parameter ..................................................................................... 497
036-773 Illegal RSUI Parameter....................................................................................... 497 072-xxx FIP
036-774 Illegal RSCCP Parameter................................................................................... 497 072-940 Tray#2/TTM#2 LiftUp NG ................................................................................... 515
036-775 Undefined command/response 1413 ................................................................. 497
036-776 RSSN Receive ................................................................................................... 498
073-xxx FIP
073-940 Tray#3/TTM#3 LiftUp NG ................................................................................... 517
036-777 G4 Line Disconnect Notice Timeout .................................................................... 498
036-778 CSA received (wrong terminal) ........................................................................... 498 074-xxx FIP
036-779 CSA Receive (Others)........................................................................................ 498 074-940 Tray#4 LiftUp NG ............................................................................................... 519
036-780 CSS Wait Timeout.............................................................................................. 498
036-781 RSSP Wait Timeout ........................................................................................... 498 077-xxx FIP
036-782 RSAP Wait Timeout ........................................................................................... 499 077-911 Paper size mismatch, job contniue...................................................................... 521
036-783 RSEP Wait Timeout ........................................................................................... 499 077-967 Paper kind mismatch (APS job) .......................................................................... 521
036-784 RSCCP Wait Timeout......................................................................................... 499 077-968 Paper kind mismatch, job contniue ..................................................................... 521
036-785 CSUI/RSUI Wait Timeout ................................................................................... 499
036-786 Incorrect Password (RSSN) ............................................................................... 499 078-xxx FIP
036-787 Wrong Password-Polling Error for Remote ......................................................... 499 078-500 Write to HCF-ROM error detection (During DLD method) .................................... 523
036-788 Poll Send Error at Remote................................................................................... 499 078-940 2000A3-HCF paper misset................................................................................. 523
036-789 No Password for RSSP Receive ......................................................................... 500 078-941 2000A3-HCF size mismatch............................................................................... 523
036-790 Polling rejected by remote .................................................................................. 500 078-942 4000A3HCF lower tray paper misset .................................................................. 523
036-791 Set Password-RSSP Received .......................................................................... 500 078-943 4000A3HCF lower tray size mismatch ................................................................ 523
036-792 CSE Received after RSSP Send......................................................................... 500 091-xxx FIP
036-793 Select communication error................................................................................ 500 091-407 Drum K CRUM Data Trouble Info ........................................................................ 525
036-794 Line cut during ISDN mode ................................................................................. 500 091-417 Drum Y CRUM Trouble Info ................................................................................ 525
036-795 Canceled by remote station ................................................................................ 501 091-424 Drum K Life End.................................................................................................. 525
036-796 Sent without multiple sets ................................................................................... 501 091-427 Drum M CRUM Trouble Info................................................................................ 525
Version 1.2 10/2015

2-23
DC-V C2265/C2263 10/2015
Troubleshooting
Version 1.2 2-24
091-437 Drum C CRUM Trouble Info ................................................................................ 525 116-317 Standard ROM DIMM Check Fail........................................................................ 538
091-442 Drum Cartridge CRUM Trouble Info .................................................................... 525 116-318 Op. ROM DIMM Check Fail................................................................................. 538
116-319 Mismatch Cont ROM and Panel config................................................................ 539
093-xxx FIP 116-320 STREAMZ Soft Fatal error.................................................................................. 539
093-426 Toner K CRUM Trouble Info ................................................................................ 527 116-321 System Soft Fatal error....................................................................................... 539
093-427 Toner Y CRUM Trouble Info ................................................................................ 527 116-322 WebDAV S/W Fail .............................................................................................. 539
093-428 Toner M CRUM Trouble Info ............................................................................... 527 116-323 ESS NVRAM W/R Check Fail ............................................................................. 539
093-429 Toner C CRUM Trouble Info................................................................................ 527 116-324 Exception Fail .................................................................................................... 539
093-432 Toner K1 Near Life End ....................................................................................... 527 116-325 ESS Fan Fail ...................................................................................................... 540
093-433 Toner K2 Near Life End ....................................................................................... 527 116-328 L2 Cache Fail ..................................................................................................... 540
093-434 Drum/Toner Cartridge K Near Empty .................................................................. 528 116-329 Serial IF Soft Fail ................................................................................................ 540
093-435 Drum/Toner Cartridge Quality Empty.................................................................. 528 116-330 HDD File System Fail ......................................................................................... 540
093-436 Drum/Toner Cartridge CRUM Trouble Info.......................................................... 528 116-331 Invalid Log Info ................................................................................................... 540
093-940 Toner Y CRUM Comm Fail.................................................................................. 528 116-332 ESS Standard ROM Error................................................................................... 540
102-xxx FIP 116-333 LocalTalk Soft Fail.............................................................................................. 541
102-311 USB Dongle Access Fail ..................................................................................... 529 116-334 ESS NVRAM Data Compare Fail ........................................................................ 541
102-312 USB Dongle Illegal MAC Address Fail ................................................................. 529 116-336 Redirector HD Fail.............................................................................................. 541
102-313 USB Dongle Illegal IOT Speed Key Fail ............................................................... 529 116-337 SNTP S/W Fail ................................................................................................... 541
102-314 USB Dongle IOT Speed Setting Fail .................................................................... 529 116-338 JBA fatal error .................................................................................................... 541
102-315 USB Dongle SW Key Setting Fail ........................................................................ 529 116-339 JBA No HD ......................................................................................................... 541
102-316 USB Dongle Supply Setting Setting Fail .............................................................. 529 116-340 Memory Not Enough .......................................................................................... 542
102-317 USB Dongle Page Pack Setting Fail .................................................................... 530 116-341 ROM VER Incorrect............................................................................................ 542
102-318 USB Dongle Country Code Setting Fail ............................................................... 530 116-342 SESAMi Manager Fail ........................................................................................ 542
102-319 USB Dongle NVM List Setting Fail ....................................................................... 530 116-343 Main PWBA IC Fail ............................................................................................. 542
102-356 EWS Soft Fail ..................................................................................................... 530 116-345 TokenRing Board Fail ........................................................................................ 542
102-380 MF UI cont Soft Fatal error................................................................................... 530 116-346 Formatter Fail .................................................................................................... 543
102-381 Data Link Layer Error (UI-Panel) ......................................................................... 530 116-347 LocaTalk Board Fail ........................................................................................... 543
102-382 Application Layer Command Error (UI-Panel) ..................................................... 531 116-348 Redirecter Fail ................................................................................................... 543
116-349 SIF Fail to Call Pflite............................................................................................ 543
103-xxx FIP 116-350 AppleTalk Soft Fail ............................................................................................. 543
103-310 Hybrid Water Mark Not Exist ............................................................................... 533 116-351 EtherTalk Soft Fail.............................................................................................. 543
103-311 Hybrid Water Mark Setting Mismatch .................................................................. 533 116-352 NetWare Soft Fail ............................................................................................... 544
103-312 Hybrid Water Mark Not Exist (Back Side)............................................................. 533 116-353 HDD Phisycal Fail .............................................................................................. 544
103-313 SW Option Fail (IISS Mem for HWM Not Exist) ..................................................... 533 116-354 HDD Product Fail ............................................................................................... 544
103-314 Possible Prohibited Originals (System Fail)......................................................... 533 116-355 Agent Soft Fail.................................................................................................... 544
116-356 HDD Format Fail ................................................................................................ 544
112-xxx FIP 116-357 PostScript Error ................................................................................................. 544
112-700 Punch Dust Near Full .......................................................................................... 535 116-358 Salutation Soft Fail ............................................................................................. 545
116-359 PLW Soft Fail ..................................................................................................... 545
116-xxx FIP
116-360 SMB Soft Fail ..................................................................................................... 545
116-210 MediaReader Faital Error ................................................................................... 537
116-361 Spool Fatal HDD ................................................................................................ 545
116-211 MediaReader Cable No Joint .............................................................................. 537
116-362 SSDP Soft Fail ................................................................................................... 545
116-212 MediaLib SW Logic Fail ...................................................................................... 537
116-363 BMLinkS/Print Service Soft Fail .......................................................................... 546
116-220 Downloader Initialization Fail.............................................................................. 537
116-364 Timer Fail........................................................................................................... 546
116-310 ESS Font ROM DIMM #2 Check Fail ................................................................... 537
116-365 Spool Fatal......................................................................................................... 546
116-311 ESS Font ROM DIMM #3 Check Fail ................................................................... 537
116-366 Report Gen. Soft Fail .......................................................................................... 546
116-312 HDD Encrypt Key Fail ......................................................................................... 537
116-367 Parallel IF Soft Fail ............................................................................................. 546
116-313 HDD Encrypt Set Up Fail ..................................................................................... 538
116-368 Dump Print Fail .................................................................................................. 546
116-314 Ethernet Address Fail ......................................................................................... 538
116-370 XJCL Fail ........................................................................................................... 547
116-315 ESS RAM DIMM #1 W/R Check Fail .................................................................... 538
116-371 PCL Decomp S/W Fail ........................................................................................ 547
116-316 ESS RAM DIMM #2 W/R Check Fail .................................................................... 538
116-372 P-Formatter Fail................................................................................................. 547
116-373 Dynamic DNS Soft Fail ....................................................................................... 547 116-739 Out of Disk Area-Form/Logo REGI ERR.............................................................. 556
116-374 Auto Switch Fail.................................................................................................. 547 116-740 Arithmetic Error.................................................................................................. 556
116-375 I-Formatter Fail .................................................................................................. 547 116-741 Max Form to Not PLW Registered ....................................................................... 556
116-376 Port 9100 Software Fail ...................................................................................... 548 116-742 Max Logo Registered ......................................................................................... 556
116-377 Video DMA Fail .................................................................................................. 548 116-743 Out of Buffer Area-Form/Logo REGI ERR ........................................................... 556
116-378 MCR Soft Fail ..................................................................................................... 548 116-745 ART Command ERR .......................................................................................... 557
116-379 MCC Soft Fail ..................................................................................................... 548 116-746 Selected Form Not Registered............................................................................ 557
116-380 ESS Font ROM DIMM #1 Check Fail ................................................................... 548 116-747 Invalid Page Margin............................................................................................ 557
116-381 ABL Initialize Fail................................................................................................ 549 116-748 Page without Image Draw Data........................................................................... 557
116-382 ABL Phisycal Initialize Fail .................................................................................. 549 116-749 PostScript Font error .......................................................................................... 557
116-383 PIT Lib Failure .................................................................................................... 549 116-751 Booklet Aborted by HDD Fail .............................................................................. 557
116-384 DCS Software Fail.............................................................................................. 549 116-752 Print job ticket description warning ...................................................................... 557
116-385 IDC Software Fail ............................................................................................... 549 116-771 Invalid JBIG Param DL Fixed .............................................................................. 558
116-386 Incorrect USB port used for FAX.......................................................................... 549 116-772 Invalid JBIG Param D Fixed ................................................................................ 558
116-387 MRC HW Fatal Error........................................................................................... 550 116-773 Invalid JBIG Param P Fixed ................................................................................ 558
116-388 No HD that Should Be ......................................................................................... 550 116-774 Invalid JBIG Param YD Fixed.............................................................................. 558
116-389 No Add-On RAM that Should Be.......................................................................... 550 116-775 Invalid JBIG Param L0 Fixed............................................................................... 558
116-390 Standard ROM and NVM Version Mismatch........................................................ 550 116-776 Invalid JBIG Param MX Fixed ............................................................................. 558
116-391 Illegal code (country/territory/size group)............................................................ 550 116-777 Invalid JBIG Param MY Fixed ............................................................................. 559
116-392 Machine Code Check Fail................................................................................... 551 116-778 Invalid JBIG Par VLENGTH Fixed....................................................................... 559
116-393 AAA Manager S/W Fail ....................................................................................... 551 116-780 Attached Document Error................................................................................... 559
116-394 AAA Manager detect illegal setting Auth. & Acct. ................................................. 551 116-790 Stapling Canceled.............................................................................................. 559
116-395 USB Soft Fail...................................................................................................... 551
116-396 FIPS140 Self-Test Fail ....................................................................................... 552 117-xxx FIP
116-397 AAAmgr illegal setting area coverage threshold. ................................................. 552 117-310 WSD Scan S/W Fail............................................................................................ 561
116-399 MUnder initialization for 10 minutes .................................................................... 552 117-311 Wrong insertion of security enhancing kit ............................................................ 561
116-700 Image Extension Kit Insufficient Memory ............................................................ 552 117-312 Device Self Test Error......................................................................................... 561
116-701 Out of Memory-Duplex Fail ................................................................................. 552 117-316 Contract Manager Software Fail ......................................................................... 561
116-702 Print with Substitute Font .................................................................................... 552 117-317 Contract Manager PPP_contract Finishing Fail................................................... 561
116-703 PostScript LANG Interprete ERR........................................................................ 553 117-318 Contract Manager PPP DC Command Fail ......................................................... 561
116-704 MediaReaderMedia No Insert(No Job) ............................................................... 553 117-319 SD Card Program or Font Data Access Fail ......................................................... 562
116-705 MediaReader Format Error(No Job) ................................................................... 553 117-320 SD Card HW Fail ................................................................................................ 562
116-706 MediaReader:File Attribute Read Error(No Job) ................................................. 553 117-321 SD Card Invalid Type Fail ................................................................................... 562
116-707 MediaReader:Image File Read Error(No Job)..................................................... 553 117-322 SD Card Encrypt Fail .......................................................................................... 562
116-708 MediaReader:File Attribute Read Error(In Job) ................................................... 553 117-323 SD Card File Access Fail .................................................................................... 562
116-709 MediaReader:Image File Read Error(In Job) ...................................................... 553 117-324 SD Card Other Product Fail ................................................................................ 563
116-710 HP-GL/2 Memory Overflow ................................................................................ 554 117-325 Contract Manager RTC Hardware Fail ................................................................ 563
116-711 PLW Size/orientation mismatch ......................................................................... 554 117-326 ESS NVRAM SW Access Fail ............................................................................. 563
116-712 Out of Area-Form REGI ERR .............................................................................. 554 117-327 ESS NVRAM (SD Card) HW Access Fail............................................................. 563
116-713 Job divided by HDD Full ...................................................................................... 554 117-328 Detect invalid combination of function for image log Fail....................................... 563
116-714 HP-GL/2 Command ERR ................................................................................... 554 117-329 SD Card Not Found Fail ...................................................................................... 564
116-715 Max Form to PLW Registered ............................................................................. 554 117-330 XBDS Soft Fail ................................................................................................... 564
116-716 MediaReader File Not Exist ................................................................................ 555 117-331 Uninitialize used HDD ........................................................................................ 564
116-717 MediaLib:Not Excecute of New Request ............................................................. 555 117-332 Uninitialize used NVM ........................................................................................ 564
116-718 Selected PLW Form Not Registered ................................................................... 555 117-333 Uninitialize used SD ........................................................................................... 564
116-719 XPIF Parameter Cancelled................................................................................. 555 117-334 BMLinkS Manager Soft Fail ................................................................................ 565
116-720 PCL Memory Low,Page Simplified ..................................................................... 555 117-335 Invalid NVM of Convert Fail................................................................................. 565
116-725 HDD full for Image Log ........................................................................................ 555 117-336 PCI Option No Support Device Fail ..................................................................... 565
116-737 Out of Area-Data REGI ERR ............................................................................... 555 117-337 PCIEX Option No Support Device Fail................................................................. 565
116-738 Size/orientation mismatch.................................................................................. 556 117-338 SD Card Connection Fail .................................................................................... 565
117-339 Nvm Backup is not carried out Fail....................................................................... 566
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117-340 Other HDD Fail ................................................................................................... 566 123-317 Receive Message Queue Full (UI-Panel)............................................................ 579
117-341 EP-BB Certificate Sign Mismatch........................................................................ 566 123-318 Receive Finish Queue Full (UI-Panel)................................................................. 579
117-342 Storage device incorrect-exchanged Fault.......................................................... 566 123-320 NVM initialized for FCW composition. ................................................................. 580
117-343 Log Sending Parameter Fail ............................................................................... 566 123-322 Target Fail (UI-Panel)......................................................................................... 580
117-344 Invalid User Job Type Fail ................................................................................... 567 123-323 Address Fail (UI-Panel) ...................................................................................... 580
117-345 ssmm Batch Setting Duration Fail ....................................................................... 567 123-325 Object Creation Fail (UI-Panel)........................................................................... 580
117-347 SEEP Billing Counter Life End Fail ...................................................................... 567 123-326 Memory Overflow (UI-Panel).............................................................................. 580
117-348 Uninitialize Used SD CARD Fail .......................................................................... 567 123-327 Button Overflow (UI-Panel) ................................................................................ 580
117-349 GRS Software Fail.............................................................................................. 567 123-328 UI Internal Fail with Out of Area ........................................................................... 581
117-350 AirPrint Scan S/W Fail......................................................................................... 568 123-329 UI Internal Fail with Invalid Coordinates .............................................................. 581
123-332 I/F Fail (Invalid Parameter CP)............................................................................ 581
118-xxx FIP 123-333 I/F Fail (Impossible Communication) .................................................................. 581
118-310 IPSEC Intenal Fail .............................................................................................. 569 123-337 Frame Data Error with Invalid Data Type ............................................................. 581
118-311 GCP Soft Fatal Error ........................................................................................... 569 123-341 Event Queue Full (UI-Panel)............................................................................... 581
118-312 CSB Soft Fatal Error ........................................................................................... 569 123-342 Event Queue Empty (UI-Panel) .......................................................................... 581
121-xxx FIP 123-343 Invalid Class (UI-Panel)...................................................................................... 582
121-310 EPSV-Accessory Communication Fail ............................................................... 571 123-344 Invalid Type (UI-Panel)....................................................................................... 582
121-311 IC Card Auditron Passwd Fail.............................................................................. 571 123-345 Timer Queue Full (UI-Panel)............................................................................... 582
121-312 IC Card Auditron Accessory Fail.......................................................................... 571 123-346 Invalid Timer Number (UI-Panel) ........................................................................ 582
121-313 IC Card Auditron Software-key Fail ..................................................................... 571 123-350 One Touch Key Fail (MCW) ................................................................................ 582
121-314 Customize User Prompts Fail ............................................................................. 571 123-352 Sys EEPROM Read Error(UI-Panel) .................................................................. 582
121-315 EP crypt setting Fail. ........................................................................................... 572 123-353 UI Cable Connect Error(UI-Panel) ...................................................................... 582
121-316 EP Accessory conflicts with SecureAccess ......................................................... 572 123-354 Decrease in 24V Error(UI-Panel) ........................................................................ 583
121-317 Continuous JOB setting missmatch of EPLyzer................................................... 572 123-355 Decreas in 5V Error(UI-Panel) ............................................................................ 583
121-318 Auth/Accout Settings Is Not Supported ............................................................... 572 123-356 FAX OTK Cable Connect Error(UI-Panel)........................................................... 583
121-319 Fax Send Charging and Internet FAX Setting Confliction ..................................... 572 123-357 Sys EEPROM Write Error(UI-Panel) .................................................................. 583
121-320 EP-SV Setting information conflict fail. ................................................................ 572 123-358 Log EEPROM Write Error(UI-Panel) .................................................................. 583
121-321 EP-DX Setting information conflict fail. ................................................................ 573 123-362 No Object (UI-Panel) .......................................................................................... 583
121-322 Controller Price Table Error ................................................................................ 573 123-368 Short of UI Memory (UI-Panel)............................................................................ 583
121-323 Web EP Software Fail ......................................................................................... 573 123-369 Invalid Interface Value (UI-Panel) ....................................................................... 584
121-324 Fax Send Charging And Scan Setting Confliction ................................................ 573 123-370 Interface Length Fail (UI-Panel).......................................................................... 584
121-325 ICCR And Panel Auth Setting Confliction ............................................................ 574 123-371 Interface Parameter Fail (UI-Panel) .................................................................... 584
121-326 Cannot close 3G connection Fail (3Gnet-BOX). .................................................. 574 123-372 Interface Sequence Fail (UI-Panel) .................................................................... 584
121-327 EPSV Accessory Not in Service Fail .................................................................... 574 123-373 Channel Fail (UI-Panel)...................................................................................... 584
121-333 EPSV-EP M/C Communication Fail .................................................................... 574 123-374 Invalid User Job ID (UI-Panel)............................................................................. 584
121-334 EPSV Login Fail ................................................................................................. 575 123-375 Internal Resource Fail (UI-Panel) ....................................................................... 584
121-335 EPSV Wake Up Answer Fail................................................................................ 575 123-376 Internal Memory Fail (UI-Panel).......................................................................... 585
121-336 Unknown EP Accessory ..................................................................................... 575 123-377 UI Timer Fail (UI-Panel) ...................................................................................... 585
121-337 EP Accessory Self Diag Fail ................................................................................ 576 123-378 Interface Format Fail (UI-Panel) ......................................................................... 585
121-338 EPSV Answer Time Out...................................................................................... 576 123-379 Dispatch Fail (UI-Panel) ..................................................................................... 585
121-339 Price Table Error ................................................................................................ 576 123-380 Copy Interface Fail (UI-Panel) ............................................................................ 585
121-340 EP Accessory Miss Match................................................................................... 576 123-381 Fax Interface Fail (UI-Panel)............................................................................... 585
121-350 EPSV Logic Fail.................................................................................................. 577 123-382 Scanner Interface Fail (UI-Panel) ....................................................................... 585
121-370 EP-DX - unexpected error................................................................................... 577 123-383 Report Interface Fail (UI-Panel) .......................................................................... 586
123-384 Server Access Fail (UI-Panel) ............................................................................ 586
123-xxx FIP 123-385 Service Object Overflow (UI-Panel) .................................................................... 586
123-207 Comm Manager Target Fail (UI-Panel) ............................................................... 579 123-386 Invalid Service Object (UI-Panel)........................................................................ 586
123-209 EVM Returns Wrong Value (UI-Panel) ................................................................ 579 123-387 Invalid Service Object Attribute (UI-Panel).......................................................... 586
123-310 Send Queue Full (UI-Panel)................................................................................ 579 123-388 Attribute Fail (UI-Panel)...................................................................................... 586
123-311 Receive Queue Full (UI-Panel) ........................................................................... 579 123-389 Argument Fail (UI-Panel).................................................................................... 586
123-312 Diag mode change Fail (Punch unit type set) ....................................................... 579 123-390 Job Parameter Fail (UI-Panel) ............................................................................ 587
123-391 Job Actual Parameter Fail (UI-Panel).................................................................. 587 124-352 CRUM OEM fail SYS 1........................................................................................ 595
123-392 Auditron Fail (UI-Panel)...................................................................................... 587 124-353 CRUM OEM fail SYS 2........................................................................................ 595
123-393 EP Fail (UI-Panel) .............................................................................................. 587 124-354 DC132 13........................................................................................................... 595
123-394 File Access Fail (UI-Panel) ................................................................................. 587 124-355 DC132 14........................................................................................................... 596
123-395 NVM Fail (UI-Panel) ........................................................................................... 587 124-360 CRUM validation fail ALL .................................................................................... 596
123-396 FF Fail (UI-Panel)............................................................................................... 587 124-361 CRUM validation fail MCU .................................................................................. 596
123-397 MGR Fail (UI-Panel)........................................................................................... 588 124-362 CRUM validation fail SYS 1................................................................................. 596
123-398 Delay Release Queue Full (UI-Panel) ................................................................. 588 124-363 CRUM validation fail SYS 2................................................................................. 596
123-399 Internal Fail (UI-Panel) ....................................................................................... 588 124-372 IOT sc Soft Fail ................................................................................................... 596
123-400 JRM I/F Internal Fail (UI-Panel)........................................................................... 588 124-373 IOT Manager SW Fail ......................................................................................... 597
124-374 IOT IM DeviceDriver SW Fail .............................................................................. 597
124-xxx FIP 124-380 CRUM Market fail ALL (2) ................................................................................... 597
124-310 DC132 11........................................................................................................... 589 124-381 CRUM Market fail MCU (2).................................................................................. 597
124-311 DC132 09........................................................................................................... 589 124-382 CRUM Market fail SYS 1 (2) ................................................................................ 597
124-312 DC132 12........................................................................................................... 589 124-383 CRUM Market fail SYS 2 (2) ................................................................................ 597
124-313 DC132 10........................................................................................................... 589 124-390 CRUM OEM fail ALL (2) ...................................................................................... 598
124-314 DC132 01........................................................................................................... 589 124-391 CRUM OEM fail MCU (2) .................................................................................... 598
124-315 DC132 02........................................................................................................... 589 124-392 CRUM OEM fail SYS 1 (2)................................................................................... 598
124-316 DC132 03........................................................................................................... 590 124-393 CRUM OEM fail SYS 2 (2)................................................................................... 598
124-317 DC132 04........................................................................................................... 590 124-700 Trimming Cancelled........................................................................................... 598
124-318 DC132 07........................................................................................................... 590 124-701 Output tray changed from Side Tray.................................................................... 598
124-319 DC132 08........................................................................................................... 590 124-702 Output tray changed from Stacker ...................................................................... 599
124-320 SEEPROM Fail .................................................................................................. 590 124-703 Booklet Tray to Center Tray ................................................................................ 599
124-321 Backup SRAM Fail ............................................................................................. 590 124-704 Envelop Folder Tray to Center Tra ...................................................................... 599
124-322 DC132 05........................................................................................................... 591 124-705 Punching Canceled............................................................................................ 599
124-323 DC132 06........................................................................................................... 591 124-706 Folding Canceled............................................................................................... 599
124-324 All Billings Mismatch........................................................................................... 591 124-708 Changed To Sub Tray......................................................................................... 599
124-325 Billing Restoration Fail........................................................................................ 591 124-709 Stapler sheets counts over warning .................................................................... 600
124-326 IOT Speed Not Registered.................................................................................. 591 124-710 Output Tray changed from MailBoxSorter ........................................................... 600
124-327 IOT Speed Change SW Fail ................................................................................ 591 124-711 Stacker Near Low Staple Warning ...................................................................... 600
124-328 Punch Unit User Initial SetUp .............................................................................. 592 124-712 Booklet Near Low Staple Warning (F) ................................................................. 600
124-331 ESS ROM DIMM #1 Not Found ........................................................................... 592 124-713 Booklet Near Low Staple Warning (R) ................................................................. 600
124-332 contract data mismatch ...................................................................................... 592
124-333 ASIC Fail (Panther) ............................................................................................ 592 125-xxx FIP
124-334 Standard Font ROM Error................................................................................... 592 125-311 PSWcont Unexpected Fail ................................................................................. 601
124-335 Font ROM Not Found.......................................................................................... 592
124-337 ESS Standard RAM Error ................................................................................... 593 127-xxx FIP
124-338 Same Font ROMs Found .................................................................................... 593 127-210 DFE Communication Fail ................................................................................... 603
124-339 ROM DIMM of Another Product Found ................................................................ 593 127-211 DFE Parameter Error ......................................................................................... 603
124-340 CRUM Market fail ALL ........................................................................................ 593 127-212 ExtPrint Check Mode Error ................................................................................. 603
124-341 CRUM Market fail MCU ...................................................................................... 593 127-213 ExtPrint I/F Mismatch ......................................................................................... 603
124-342 CRUM Market fail SYS 1 ..................................................................................... 593 127-220 DEF Communicaiton Error (video)...................................................................... 603
124-343 CRUM Market fail SYS 2 ..................................................................................... 594 127-221 DEF Communicaiton Error (Command).............................................................. 603
124-344 All Billings Metertypes Mismatch ........................................................................ 594 127-310 ESR Task Fatal error .......................................................................................... 603
124-345 Billing Meter Type Restoration Fail...................................................................... 594 127-311 ExtPRTc Fatal Error ........................................................................................... 603
124-346 All Billing CountTypes Mismatch......................................................................... 594 127-312 DFE Video Link Fail ............................................................................................ 604
124-347 Billing CountType Restoration Fail...................................................................... 594 127-313 ESS Video Link Fail ............................................................................................ 604
124-348 All Modal Break Points Mismatch ........................................................................ 594 127-314 WSD Print S/W Fail............................................................................................. 604
124-349 Modal Break Point Restoration Fail ..................................................................... 594 127-315 ThinPrint S/W Fail .............................................................................................. 604
124-350 CRUM OEM fail ALL ........................................................................................... 595 127-320 DFE Critical Fail ................................................................................................. 604
124-351 CRUM OEM fail MCU ......................................................................................... 595 127-337 JobTemplate HDD Write Error ............................................................................ 604
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127-342 JobTemplate Monitor Fail ................................................................................... 605 2.4 NET System Fault Check
127-353 LPD Soft Fatal error ............................................................................................ 605 2.4.1 Interface (Physical/Logical)..................................................................................... 621
127-354 FTP Server Software Fail.................................................................................... 605 2.4.2 [Not connected to network] or [Unable to find the device from the PC] ........................ 621
127-396 MailIO Soft Fatal error......................................................................................... 605 2.4.3 No output is available, no data is printed ................................................................... 622
127-398 IPP Soft Fatal error ............................................................................................. 605 2.4.4 Printing can be performed but abnormally ................................................................ 622
127-399 JME Soft Fatal error ............................................................................................ 605 2.4.5 Network-related Details Check Flow ........................................................................ 623
127-700 SIP Registration Fail........................................................................................... 606
2.5 Log
133-xxx FIP 2.5.1 Logging/Extraction Tools Functional Instructions .................................................... 635
133-210 Fax Parameter incorrect ..................................................................................... 607 2.5.2 Logging/Extraction Tools Operation Instructions ..................................................... 635
133-211 Fax Parameter Value Invalid............................................................................... 607 2.5.3 Obtaining Logs Using [LogTool.exe]........................................................................ 636
133-212 Fax Read Erro No Data ....................................................................................... 607 2.5.4 COMPASS CE Tool ................................................................................................ 637
133-213 Fax Read Error-Invalid Data ............................................................................... 607 2.5.5 Obtaining logs using [CoPAnDA3.exe] .................................................................... 637
133-214 Fax USB Open Fail in Initializing.......................................................................... 607 2.5.6 Chain-Link 701-284 (Log Creation).......................................................................... 641
133-215 Fax USB Device Fatal Error ................................................................................ 607 2.5.7 Chain-Link 700-355 (Debug Log Creation Target Selection)..................................... 641
133-216 Fax USB Host Fatal Error .................................................................................... 607 2.5.8 Chain-Link 701-666 (Network Packet Capture Function).......................................... 642
133-217 Fax Manager Short of Memory ............................................................................ 608
133-218 Fax Card Message Library Short of Memory........................................................ 608 2.6 Software Download
133-219 Fax Short of Work Memory.................................................................................. 608 2.6.1 Software Download................................................................................................. 643
133-220 Fax Control task detects error ............................................................................. 608
2.7 List of Collected Reports by Job
133-221 Fax Card not respond when system is Booting..................................................... 608
2.7.1 List of Collected Reports by Job ............................................................................... 645
133-222 Fax Card does not respond intervally .................................................................. 608
133-223 Fax Card Reset .................................................................................................. 608
133-224 Controller ROM Fax Card ROM mismatch........................................................... 609
133-225 Fax address book illegal setting .......................................................................... 609
133-226 Illegal country code for Fax ................................................................................. 609
133-280 Fax Option Slot1 Board Fail ................................................................................ 609
133-281 Received unknown message.............................................................................. 609
133-282 Fax Card download fail ....................................................................................... 609
133-283 Fax report mail box not open ............................................................................... 609
133-700 Staple/Punch Canceled ..................................................................................... 610
133-701 Replacement Character Detected ...................................................................... 610
133-710 Tray select fail. Used SMH instead. ..................................................................... 610
134-xxx FIP
134-210 Fax Cont Parameter Invalid ................................................................................ 611
134-211 Fax Card Main Board Failure............................................................................... 611
149-xxx FIP
149-500 HCS2 ROM Write Error....................................................................................... 613
178-xxx FIP
178-500 HCF 2 Download Fail .......................................................................................... 615
202-xxx FIP
127-399 JME Soft Fatal error ............................................................................................ 617
500-xxx FIP
500-030 DC612 Print NG By IOT Wait State ...................................................................... 619
500-033 Diag Document Not Detected/Enough ................................................................ 619
500-035 Diag Document Invalid Size ................................................................................ 619
500-990 DC612 Print NG By Any Reason ......................................................................... 619
2.1.1 How to Troubleshoot 2.1.2 Glossary
Procedure The following terminology are used throughout the troubleshooting section. The meaning of these terminol-
ogy must be fully understood when performing problem analysis.
Troubleshooting procedures are roughly divided into two categories.
Level 1 Troubleshooting:
Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you Common terms:
whether any Fault Code and other problematic symptoms exist, guiding you to Level 2 Troubleshooting
• Fault Code
or BSD to resolve the problem.
This 6-digit code appears when the machine has found problems. The first 3 digits show the Chain No.
that correspond with the Chain No. of BSD.
Level 2 Troubleshooting:
Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, document/ • Activate (Deactivate)
paper jam and other problematic symptoms. Performing a FIP or an appropriate procedure in the check To mechanically push (release) the Actuator of the switch or the connected mechanical linkage.
out list enables you to discover causes of a problem in a short period of time. • Block
• Fault Code: When a Fault Code alerts you to a machine failure, perform appropriate troubleshoot- To place a sheet of document or paper on the photo sensor surface for detection.
ing items, by referring to Level 2 Troubleshooting. • Check
To visually check for operation failure of parts such as relay or mechanical linkage, and the failure status
Other troubleshooting: of the parts.
• Generic FIP: This is the generic check procedure for troubleshooting general electric parts such as • Enter the Service Mode.
Motor, Relay, Solenoid, Switch and Sensor etc.
To enter the Service Mode by following the procedure described in Chapter 2 How to use the Service
Mode.
Service Mode/UI Diagnostic Mode: • Enter the UI Diag Mode.
This shows the purposes and usage of the diagnostic program for the machine, and how to read diag To enter the UI Diag Mode by following the procedure described in Chapter 2 How to use the UI Diag
data.
Mode (UI Diagnostics Mode).
• Check the connection for a short circuit.
How to proceed troubleshooting and Cautions:
Turn OFF the power. Measure the resistance between the wire and the frame using the ohm range of a
• First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP or BSD
tester.
to resolve the problem. To find the causes of the problem using FIP or check chart etc., thoroughly read
the instructions and follow the procedure properly. Sometimes, when two or more causes exist, they can- • Check the connection for an open circuit.
not be identified at once, so the same FIP should be repeated. In this case, pay attention to a different Turn OFF the power. Measure the resistance between both ends of the wire using the ohm range of a
judgment made in the process of the same FIP. tester.
• The generic check procedure for the general electric parts (Motor, Relay, Solenoid, Switch and Sensor • Select DC330 [xxx-xxx].
etc.) is not shown in each troubleshooting for some cases. In such a case, only the causes of the troubles Enter DC330 Component Control by following the procedure described in the Service Mode section in
are shown using the expressions below. Therefore, if you do not know how to check, proceed to trouble- Chapter 2. (Hereinafter for PC-Diag only) Then, either select the applicable parts from the desired mod-
shooting by referring to Generic FIP. ule or enter Chain Link No. [xxx-xxx] by selecting [Direct Code Input].
E.g. Enter DC330 [xxx-xxx]. Insert paper from the tray side. Does the indication show "Low"? • Check the voltage level.
Y N
Repair xxxxxx SENSOR using Sensor Failure FIP. Table 1
Voltage Level Range
~
+3.5VDC (H) +3.33 to +3.68VDC
(L) 0.0 to +1.0VDC
+5VDC (H) +4.85 to +5.36VDC
(L) 0.0 to +1.0VDC
+12VDC (H) +11.4 to +12.6VDC
(L) 0.0 to +1.5VDC
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Table 1 2.1.3 How to use Controller FIP
Voltage Level Range Due to standardization of Controllers, some machines with different names have the common Controller
+13.3VDC (H) +12.64 ~ +13.97VDC installed. They also display the same Fault Code.
(L) 0.0 ~ +1.5VDC
2.3 Controller FIP in this manual describes all the Faults FIPs for the machine-independent Controllers.
+24VDC (H) +23.28 ~ +25.73VDC
(L) 0.0 ~ +3.0VDC
Therefore, some Fault FIPs are not displayed in some machines. In that case, they must be ignored. Refer to
the corrective actions for the displayed Fault to repair the trouble. The following shows the flow of actual use.
• Exit the problem analysis procedure.
Mechanical problems: This phrase is used when transitioning to machine adjustment and parts replace- 1. Refer to the FIP corresponding to the displayed 6-digit Fault Code.
ment. Read all the items (describing the main causes) and find out the causes of a problem by comparing 2. Follow the instructions in the FIP and proceed with the corrective action.
them with the symptoms shown by the machine.
3. When the following items are stated in the corrective action, perform the appropriate corrective actions to
• PL 4.2: Refer to PL 4.2 in Chapter 5 Parts List.
repair the trouble. If the problem persists, obtain the logs and request Support G for support to repair the
• CH 6.2 Zone J4: Refer to 6.2 Zone J4 in Chapter 7 BSD. trouble.
• REP 4.1.3: Refer to REP 4.1.3 in Chapter 4. • Refer to "OF-xx".
• ADJ 4.1.3: Refer to ADJ 4.1.3 in Chapter 4. • Perform [NET System Failure Check].
• Replace the parts in sequence: When it is impossible to analyze causes of a problem further, replace the • Obtain "LOG".
parts in sequence. The part with a higher replacement frequency or higher possibility of causing a prob-
• Perform "Software Download".
lem is listed first for replacement.
Though the repair procedures for those are not stated in FIP, they are stated in a referenced section.
Refer to the referenced section to proceed with the procedures.
NOTE: Some codes in IOT Fault Code (024-xxx) are repeated in 2.2 IIT, IOT & Option FIP. In that
case, refer to the procedures in both sections.
NOTE: In OF-xxx, the replacing parts [IISS PWB], [IOT PWB], and [ESS PWB] are used. However,
they are also referred to as IIT/IPS PWB, MCU PWB, and Mother PWB respectively in some mod-
els. The function names need to be replaced with machine-specific PWB to perform replacement.
2.1.4 Controller Chain-Link No. Definition Table 1
1. Chain No. Definition Chain No. Sub Name Description

Chain No. is used to identify the Controller module in which an error has occurred. X71 to X78 IOT (PH) Detects the Paper Handling-related Error of Cont management.
X89 RegiCon Detects the RegiCon-related Error of Cont management.
Table 1
X91 IOT (Xero) Detects the Xero-related Error of Cont management.
Chain No. Sub Name Description X92 IOT (ProCon) Detects the ProCon-related Error of Cont management.
X02 CONT (UI-EWS) Detected by the Controller EMS function module. X93 IOT (Deve) Detects the Deve-related Error of Cont management.
X03 CONT (IITsc) Detected by the Controller IIT function module. X94 IOT (Xfer) Detects the Transfer-related Error of Cont management.
X05 DADF Detected by the Controller DADF function module.
X10 Fusing Unit Detected by the Controller Fusing Unit function module. 2. Link No. Definition and Error Classification
X11 Sorter Detected by the Controller MailBoxSorter function module. Classifications of the occurred errors are identified by Link No.
X12 to X15 Finisher (OUT) Detects the Finisher-related Error of Cont management.
Table 2
X16 ESS (Back End) Detected by the Controller DADF function module.
Link No. Error Classification Description
X17 ESS (Front End) Detected by the Controller DADF function module.
X18 Network Connect Detects the Network Connect-related Error of Cont management. 210~299 Local Fail This is an error that must not occur, or "Failure".
Some parts of the service or service function that uses an accessory
X21 CONT (EP) Detects the EP-related Error of Cont management.
or connected device cannot operate because the accessory or con-
X22 EP Acc Side Detects the EP Accessory-related Error of Cont management.
nected device cannot operate.
X23 Panel (including Web) Detects the Panel-related Error of Cont management. CE Diag functions are available. However, a user can clear user
X24 CONT (IOTsc) Detects the IOTsc-related Error of Cont management. installed options by replacing them.
X25 CONT (PSW I/F) Detects the PSWI/F-related Error of Cont management. 210~299 Service Fail This is an error that must not occur, or "Fatal Failure".
X26 CONT (JRM, Others) Detects the JRM-related Error of Cont management. Fax services and Media services cannot be provided because the
USB-IF connected FaxCard/MediaDrive machine, etc. has a fail-
X27 CONT (External I/F) Detects the External I/F-related Error of Cont management.
ure/abnormal operation in an externally connected part or even in
X31 CONT Extension Board Detects the Extension Board-related Error of Cont management.
the same machine package.
X33 CONT (Fax) Detects the Fax-related Error of Cont management. However, the services that do not affect the faulty part, such as Copy
X34 FaxCard Error detection by FaxCard Mother. Service and Scan Service, can be executed.
X35 Fax Card (G3) Error detection by FaxCard G3 function module. 310~399 System Fail/Sub System This is an error that must not occur, or "Fatal Failure".
035-5xx is for FAX Mini. Fail Users can only perform recovery by turning the power OFF then ON.
X36 Fax Card (G4) Error detection by FaxCard G4 function module. The machine cannot perform system or subsystem operations and it
needs maintenance.
X38 DGS (MDSS) Detects the MDSS-related Error of Cont management.
The Diag. functions can be operated for CE purpose but the system
X39 DGS (MDS) Detects the MDS-related Error of Cont management. fail at Cont initialization (startup) guarantees only the DC131 NVM
X41 IOT (Mgr) Detects the Manager-related Error of Cont management. Read/Write and DC132 operations. Other Diag. may be operated
X42 IOT (Drive) Detects the Drive-related Error of Cont management. but not guaranteed.
X45 IOT (IM) Detects the IM-related Error of Cont management. 400~498 Time Bomb (Information) This fail occurs in normal operation, so it is not referred to
X46 IOT (HVPS) Detects the HVPS-related Error of Cont management. as "Failure" but needs "Any Actions".
Notify the machine state in which user operation is temporarily lim-
X47 IOT (OutCon) Detects the OutCon-related Error of Cont management.
ited and "why the machine cannot be operated immediately".
X48 IF Module Detects the HCS/Finisher IF-related Error of Cont management. Notify the expected life (ERU life expectation) of consumable
X49 HCS Detects the HCS-related Error of Cont management. replacement parts.
X50 CONT (Jam-Zone) Detects the Jam-related Error of Cont management. 600~699 Hidden Fail or History This is not defined as "Failure".
X61 IOT (ROS) Detects the ROS-related Error of Cont management. This is a fault that does not affect job operations and does not need to
X62 IISS Detects the IIT-related Error of Cont management. notify users. This may be repaired automatically by the machine.
X63 IISS (Ext) Detects the IIT Extension Board-related Error of Cont management.
X65 DADF-250 Detects the DADF-related Error of Cont management.
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Table 2
Link No. Error Classification Description
700~799 Job Fail This also occurs in normal operation and is not defined as
"Failure".
This failure occurs when the system detects that job operation can-
not be continued. At the time when error is detected, the process is
aborted.
This is a fault that can be recovered by repeating the operation. If the
fault persists after repeating the operation, it becomes a "Trouble".
In this case, a software failure may cause the trouble.
700~799 Warning This also occurs in normal operation and is not defined as
"Failure".
Warning is issued only during job execution. If a user operation
instruction cannot be performed as desired due to [any conditions],
the job is continued by changing the settings in the device and the
message [Job is continued by changing settings] is displayed in the
panel.
910~990 Operation Error/Notice This also occurs in normal operation and is not defined as
Error "Failure".
At the time when error is detected, the job is paused and the user
interruption screen is displayed in the panel.
This is a fault with which the job can be continued by clearing the
cause.
2.1.5 DMP Version
Table 1
DMP Version Product Name Version Indicator
DMP5 ApeosPort/DocuCentre-II C4300/C3300/C2200 V1.0.x/V1.40.x
DMP6-1 ApeosPort/DocuCentre-II C4300/C3300/C2200 V1.1.x/V1.41.x
DMP6-1 ApeosPort/DocuCentre-II 4000/3000 V1.0.x/V1.40.x
DMP6-2 ApeosPort/DocuCentre-II C7500/C6500/C5400 V2.1.x
DMP6-2 ApeosPort/DocuCentre-II 7000/6000/5000 V1.0.x/V1.20.x
DMP6-3 ApeosPort/DocuCentre-II C4300/C3300/C2200 V1.2.x/V1.42.x
DMP6-3 ApeosPort/DocuCentre-II 4000/3000 V1.1.x/V1.41.x
DMP2007-2a ApeosPort/DocuCentre-III C3300/C2200 V1.0.x
DMP2007-2a ApeosPort/DocuCentre-III C4400 V1.0.x
DMP2007-2a DocuCentre-III 3000/2000 V1.0.x
DMP2007-2a 4127/4112 V1.0.x
DMP2007-2d 4127/4112 V1.3.x
DMP2008-1 ApeosPort/DocuCentre-III C3305/C2205 V1.x.x
DMP2008-1 ApeosPort/DocuCentre-III C4405 V1.x.x
DMP2008-1 ApeosPort/DocuCentre-III C7600/C6500/C5500 V3.120.x
DMP2008-1 ApeosPort/DocuCentre-III 7000/6000/5000 V1.2.x
DMP2008-1 ApeosPort/DocuCentre-III 4000/3010 V1.2.x
DMP2008-2 4127/4112 V1.10.x
DMP2009-1 ApeosPort/DocuCentre-IV C5570/C4470/C2270 V1.0.x
DMP2009-2a DocuCentre-IV C2260 V1.0.x
DMP2009-2b ApeosPort/DocuCentre-IV C5570/C4470/C2270 V1.2.x/V1.42.x
DMP2009-3a ApeosPort/DocuCentre-IV C7780/C6680/C5580 V1.x.x/V1.4x.x
DMP2009-4a DocuCentre-IV 3060/2060 V1.0.x
DMP2009-4b D95/D110/D125 V1.x.x
DMP2009-4c D136 V1.0.x
DMP X ApeosPort/DocuCentre-IV C5575/C4475/C3375/C2275 V1x.1.x/V1.x1.x
DMP X DocuCentre-IV C2263 V1x.1.x
DMP X ApeosPort/DocuCentre-IV 7080/6080/5080 V1x.1.x/V1.x1.x
DMP X ApeosPort/DocuCentre-IV 4070/3070 V1x.1.x/V1.x1.x
DMP XI-1a ApeosPort/DocuCentre-V C7775/C6675/C5575/C4475/C3375/C2275 V1.x.x/1.4x.x
DMP XI-1a ApeosPort/DocuCentre-V 7780/6680/5580 V1.x.x/1.4x.x
DMP XI-1c ApeosPort/DocuCentre-V C7775T2/C6675T2/C5575T2/C4475T2/C3375T2/C2275T2 V2.x.x/2.4x.x
DMP XI-1c ApeosPort/DocuCentre-V 7780T2/6680T2/5580T2 V2.x.x/2.4x.x
DMP XI-3a ApeosPort/DocuCentre-V C7776/C6676/C5576/C4476/C3376/C2276 V1.0.x/1.40.x
DMP XI-3a ApeosPort/DocuCentre-V 7785/6685/5585 V1.0.x
DMP XI-3b DocuCentre-V C2263 V1.0.x
DMP XI-3b ApeosPort/DocuCentre-V 3065/3060/2060 V1.0.x
Version 1.2 10/2015 2.1.1 How to Troubleshoot

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Troubleshooting
2.2.1.1 Level 1 FIP
Procedure
Ask the operator about the problem. Did the operator operate the machine correctly?
Y N
Explain the correct way to operate the machine to the operator.
Output all jobs that are stored in the memory. Turn the power OFF and ON. Is the UI display normal?
Y N
Refer to BSD (CH2.1) and 2.2.3 Other Failure FIP for repairing the malfunction in UI display.
Check the Error History. Enter Administrator Mode and output Error History. Is the Fault Code (Chain-Link)
displayed?
Y N
Refer to [Troubleshooting] in the User guide and repair the errors.
Proceed to Level 2 Troubleshooting and perform the applicable FIP.
Version 1.2 10/2015 2.2 Product FIP

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Troubleshooting
Version 1.2 2-36 2.2.1 Level 1 FIP
005-122 DADF Simplex/Side 1 Pre Regi. Sensor On Jam 005-125 DADF Regi. Sensor Off Jam
BSD-ON:CH5.4 BSD-ON:CH5.6
• After Pre-Feed started for the first sheet (DADF Feed Motor On (CCW)) in Simplex and Duplex, the After the DADF Pre Regi Sensor turned OFF at Scan operation, the DADF Regi Sensor did not turn OFF within
DADF Pre Regi Sensor did not turn ON within the specified time. the specified time.
• After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CCW)) in Duplex, the
DADF Pre Regi Sensor did not turn ON within the specified time. Cause/Action
Check the following:
Cause/Action
• Transportation failure due to foreign substance on the document path.
• The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.
• Transportation failure due to foreign substance on the document path. • The surface of the Regi Roll, Out Roll, and Exit Roll for wear.
• The surface of the Feed Roll and Nudger Roll for foreign substances. • The DADF Regi Sensor (DC330 [005-110]) for operation failure. (PL 56.14)
• The surface of the Feed Roll and Nudger Roll for wear. • The DADF Pre Regi Sensor (DC330 [005-206]) for operation failure. (PL 56.14)
• The DADF Pre Regi Sensor (DC330 [005-206]) for operation failure. (PL 56.14) • The DADF Feed Motor (DC330 [005-008]) for operation failure. (PL 56.6)
• The DADF Feed Clutch (DC330 [005-062]) for operation failure. (PL 56.7) • The Drive Gear for wear and damage.
• The DADF Feed Motor (DC330 [005-008]) for operation failure. (PL 56.6)
• The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)
If no problem is found, replace the DADF PWB. (PL 56.2)
005-131 DADF Invert Sensor On Jam on Inverting

BSD-ON:CH5.6
005-123 DADF Simplex/Side 1 Regi. Sensor On Jam
After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON within the
BSD-ON:CH5.6 specified time.
The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On.
Cause/Action
Cause/Action Check the following:
Check the following: • Transportation failure due to foreign substance on the document path.
• The surface of the Out Roll for foreign substances.
• The surface of the Out Roll for wear
• The surface of the Takeaway Roll and Regi Roll for foreign substances.
• The DADF Invert Sensor (DC330 [005-211]) for operation failure. (PL 56.10)
• The surface of the Takeaway Roll and Regi Roll for wear.
• The DADF Regi Sensor (DC330 [005-110]) for operation failure. (PL 56.14)
• The DADF Pre Regi Sensor (DC330 [005-206]) for operation failure. (PL 56.14)
• The Drive Gear for wear and damage.
• The DADF T/A Clutch (DC330 [005-098]) for operation failure. (PL 56.7)

005-132 DADF Invert Sensor On Jam
Version 1.2 10/2015 2.2.2 Level 2 FIP

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Version 1.2 2-38 CHAIN 5
BSD-ON:CH5.6 After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not
turn ON within the specified time.
DADF Invert Sensor will not turn on after certain amount of time has passed from DADF Regi. Sensor On in
Simplex. Cause/Action
Cause/Action
Check the following: • Transportation failure due to foreign substance on the document path.
• The surface of the Exit Roll for foreign substances.
• The surface of the Exit Roll for wear
• The surface of the Out Roll for foreign substances.
• The surface of the Out Roll for wear
• The DADF Invert Sensor (DC330 [005-211]) for operation failure. (PL 56.10)
• The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release
• The DADF Regi Sensor (DC330 [005-110]) for operation failure. (PL 56.14) Solenoid (DC330 [005-072])). (PL 56.7)
• The DADF Feed Motor (DC330 [005-008]) for operation failure. (PL 56.6) • The Drive Gear for wear and damage.
005-136 DADF Side 2 Regi. Sensor On Jam

005-134 DADF Invert Sensor Off Jam on Inverting BSD-ON:CH5.6
BSD-ON:CH5.6
After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON within
During the Invert operation where there is a next document, after the DADF Regi Sensor turned OFF, the the specified time.
DADF Invert Sensor did not turn OFF within the specified time.
Cause/Action
Cause/Action Check the following:
• Transportation failure due to foreign substance on the document path. • The surface of the Exit Roll, Takeaway Roll, and Regi Roll for foreign substances.
• The surface of the Out Roll and Exit Roll for foreign substances. • The surface of the Exit Roll, Takeaway Roll, and Regi Roll for wear.
• The surface of the Out Roll and Exit Roll for wear. • The DADF Regi Sensor (DC330 [005-110]) for operation failure. (PL 56.14)
• The DADF Invert Sensor (DC330 [005-211]) for operation failure. (PL 56.10) • The DADF Pre Regi Sensor (DC330 [005-206]) for operation failure. (PL 56.14)
• The DADF Regi Sensor (DC330 [005-110]) for operation failure. (PL 56.14) • The DADF Feed Motor (DC330 [005-008]) for operation failure. (PL 56.6)
• The DADF Feed Motor (DC330 [005-008]) for operation failure. (PL 56.6) • The DADF T/A Clutch (DC330 [005-098]) for operation failure. (PL 56.7)
• The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release • The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release
Solenoid (DC330 [005-072])). (PL 56.7) Solenoid (DC330 [005-072])). (PL 56.7)
• The Drive Gear for wear and damage. • The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2) If no problem is found, replace the DADF PWB. (PL 56.2)
005-135 DADF Side 2 Pre Regi. Sensor On Jam 005-139 DADF Invert Sensor Off Jam
During the Simplex and Duplex Scan operation, after the DADF Regi Sensor turned OFF, the DADF Invert After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not
Sensor did not turn OFF within the specified time. turn OFF within the specified time.
Cause/Action Cause/Action
Check the following: Check the following:
• Transportation failure due to foreign substance on the document path. • Transportation failure due to foreign substance on the document path.
• The surface of the Out Roll and Exit Roll for foreign substances. • The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for foreign substances.
• The surface of the Out Roll and Exit Roll for wear. • The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for wear.
• The DADF Invert Sensor (DC330 [005-211]) for operation failure. (PL 56.10) • The DADF Pre Regi Sensor (DC330 [005-206]) for operation failure. (PL 56.14)
• The DADF Regi Sensor (DC330 [005-110]) for operation failure. (PL 56.14) • The DADF Feed Motor (DC330[005-048/008] (CCW/CW)) for operation failure. (PL 56.6)
• The DADF Feed Motor (DC330 [005-008]) for operation failure. (PL 56.6) • The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release
• The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (DC330 [005-072])). (PL 56.7)
Solenoid (DC330 [005-072])). (PL 56.7) • The Drive Gear for wear and damage.
005-194 Size mismatch Jam on SS Mix-size

005-145 DADF Regi. Sensor Off Jam on Inverting BSD-ON:CH5.3
BSD-ON:CH5.6
When "Slow Scan MIX" is specified, it was detected that the size in the Fast Scan direction was different from
After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF within that of the Document Guide Width.
the specified time.
Cause/Action
Cause/Action 1. Check the size of the document that was fed by the User.
Check the following: 2. If the error is not cleared, check the following:
• The Document Tray Set Guide Sensor 1/2/3 (DC330 [005-215/216/217]) for operation failure. (PL
• Transportation failure due to foreign substance on the document path. 56.11)
• The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances. • The DADF APS Sensor 1/2/3 (DC330 [005-218/219/220]) for operation failure. (PL 56.11)
• The surface of the Regi Roll, Out Roll, and Exit Roll for wear. 3. If no problem is found, replace the DADF PWB. (PL 56.2)
• The DADF Feed Motor (DC330 [005-008]) for operation failure. (PL 56.6) 005-196 Size Mismatch Jam on No Mix-Size
• The Drive Gear for wear and damage. BSD-ON:CH5.5
If no problem is found, replace the DADF PWB. (PL 56.2) The 2nd sheet or later of the document was detected to be of a different size compared to the 1st sheet (the
length of the document’s 2nd sheet or later in SS direction is longer).
Cause/Action
005-147 DADF Pre Regi. Sensor Off Jam on Inverting 1. Check the size of the document that was fed by the User.
BSD-ON:CH5.4 2. If the error is not cleared, check the following:
• The Document Tray Size Sensor 1/2 (DC330 [005-221/222]) for operation failure. (PL 56.11)
Version 1.2 10/2015 CHAIN 5

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Troubleshooting
3. If no problem is found, replace the DADF PWB. (PL 56.2) 005-210 DADF Download Fail
BSD-ON:CH3.5
005-197 Prohibit Combine Size Jam When the IISS starts up (including at Power ON/Sleep recovery), it was detected that the DADF is in Download
BSD-ON:CH5.3 Mode. There was an error in DADF download; the ROM is corrupted. (Includes the case that was replaced to
half-raw ROM in the market and powered ON.)
A prohibited size combination was detected.
Cause/Action
Cause/Action Install the latest F/W of DADF.
Refer to the specifications and user manual, and explain to the user the combinations which are not allowed.
005-275 DADF RAM Fail

005-198 Too Short Size Jam BSD-ON:CH3.5
BSD-ON:CH5.4
RAM failure on DADF PWB was detected. (At Power ON)
The length of vertical scanning direction of the document is less than the specified value (Simplex: 85mm,
Duplex: 110mm). Cause/Action
1. Turn the power OFF and ON.
Cause/Action 2. If the problem persists, replace the DADF PWB. (PL 56.2)
Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport,
check the following:
005-280 DADF EEPROM Fail
• The Document Tray Size Sensor 1/2 (DC330 [005-221/222]) for operation failure. (PL 56.11) BSD-ON:CH3.5
Write failure to DADF EEPROM or communication failure with EEPROM was detected.
Cause/Action
2. If the problem persists, replace the DADF PWB. (PL 56.2)
005-199 Too Long Size Jam
BSD-ON:CH5.4
The length of vertical scanning direction of the document is the specified value or more (Simplex: 1,275mm, 005-288 Home Position Sensor Fail
Duplex: 480.1mm). BSD-ON:CH5.6
Cause/Action In the action of the Invert mechanism returning to Home Position, failure to return to the normal position was
Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport, detected. (After initialization, and when the DADF Home Position Sensor is Off (light entering))
check the following:
Cause/Action
• The DADF Pre Regi Sensor (DC330 [005-206]) for operation failure. (PL 56.14) 1. Check the operation of the driven link between the Cams.
• The Document Tray Size Sensor 1/2 (DC330 [005-221/222]) for operation failure. (PL 56.11) 2. Check the DADF Home Position Sensor (DC330 [005-234]) for operation failure. (PL 56.7)
3. The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release
If no problem is found, replace the DADF PWB. (PL 56.2) Solenoid (DC330 [005-072])). (PL 56.7)
4. Check the DADF Regi Sensor (DC330 [005-110]) for operation failure. (PL 56.14)
5. If no problem is found, replace the DADF PWB. (PL 56.2)
2. Check the DADF Invert Sensor (DC330 [005-211]) for operation failure. (PL 56.10)
005-305 DADF Feeder Cover Interlock Open
BSD-ON:CH5.1
005-915 DADF APS Sensor 1 Static Jam
The DADF Feeder Cover was opened during DADF operation.
BSD-ON:CH5.5
Cause/Action DADF APS Sensor 1 detected paper when Powering On, closing Feeder Cover, or closing Platen.
1. Check the DADF Feeder Cover for mismatch.
2. Check the DADF Feeder Cover Sensor (DC330 [005-213]) for operation failure. (PL 56.2) Cause/Action
3. If no problem is found, replace the DADF PWB. (PL 56.2) 1. Check for any residue of paper on DADF APS Sensor 1, returning malfunction of the Actuator, Sensor
uncleanness.
2. Check the DADF APS Sensor 1 (DC330 [005-218]) for operation failure. (PL 56.10)
005-907 DADF Pre Regi. Sensor Static Jam 3. If no problem is found, replace the DADF PWB. (PL 56.2)
BSD-ON:CH5.4
DADF Pre Regi. Sensor detected paper when Powering On, closing Feeder Cover, or closing Platen. 005-916 DADF APS Sensor 2 Static Jam
BSD-ON:CH5.5
Cause/Action
1. Check for any residue of paper on DADF Pre Regi. Sensor, returning malfunction of the Actuator, Sensor DADF APS Sensor 2 detected paper when Powering On, closing Feeder Cover, or closing Platen.
uncleanness.
2. Check the DADF Pre Regi Sensor (DC330 [005-206]) for operation failure. (PL 56.14) Cause/Action
uncleanness.
005-908 DADF Regi. Sensor Static Jam 3. If no problem is found, replace the DADF PWB. (PL 56.2)
BSD-ON:CH5.6
DADF Regi. Sensor detected paper when Powering On, closing Feeder Cover, or closing Platen. 005-917 DADF APS Sensor 3 Static Jam
BSD-ON:CH5.5
Cause/Action
1. Check for any residue of paper on DADF Regi. Sensor, returning malfunction of the Actuator, Sensor DADF APS Sensor 3 detected paper when Powering On, closing Feeder Cover, or closing Platen.
uncleanness.
2. Check the DADF Regi Sensor (DC330 [005-110]) for operation failure. (PL 56.14) Cause/Action
uncleanness.
005-913 DADF Invert Sensor Static Jam 3. If no problem is found, replace the DADF PWB. (PL 56.2)
BSD-ON:CH5.6
DADF Invert Sensor detected paper when Powering On, closing Feeder Cover, or closing Platen. 005-921 Let SEF Detect Error
BSD-ON:CH5.3
Cause/Action
1. Check for any residue of paper on DADF Invert Sensor, returning malfunction of the Actuator, Sensor The DADF document guide width detected a Letter SEF width.
uncleanness.

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Troubleshooting
Cause/Action BSD-ON:CH5.5
1. Check the size of the document that was fed by the User.
In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direction was
2. If the error is not cleared, check the following:
transported from the DADF. (Notify Fail when NVM[710-600] value is "3", size mismatch was detected,
• The Document Tray Set Guide Sensor 1/2/3 (DC330 [005-215/216/217]) for operation failure. (PL vertical scanning length was short.)
56.11)
3. If no problem is found, replace the DADF PWB. (PL 56.2) NOTE: . Fault used for the replacement of CONT before page distribution and when 005-948 occurs.
Cause/Action
005-940 DADF No Original Fail
2. If the error is not cleared, check the following:
BSD-ON:CH5.1
It was detected that the document was pulled out during document feed. • The Document Tray Size Sensor 1/2 (DC330 [005-221/222]) for operation failure. (PL 56.11)
Cause/Action
Reload the document.
005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size
BSD-ON:CH5.5
005-941 DADF Not Enough Document Fast scan direction (width) size mismatch was detected during CVT No-Mix, or CVT Slow Scan. (Notify Fail
BSD-ON:- when NVM[710-600] value is "3", size mismatch was detected, fast scan width is different.)
The system detected that some originals were missing after all originals were returned. Cause/Action
Cause/Action 2. If the error is not cleared, check the following:
Follow the instructions on the UI screen to reload the document. • The DADF APS Sensor 1/2/3 (DC330 [005-218/219/220]) for operation failure. (PL 56.11)
005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size 005-948 SS-Size Mismatch Jam on No Mix-size
(Cont) BSD-ON:CH5.5
BSD-ON:CH5.5
In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direction was
Fast scan direction (width) size mismatch was detected during CVT No-Mix, or CVT Slow Scan. (Notify Fail transported from the DADF. (Notify Fail when NVM[710-600] value is "3", size mismatch was detected,
when NVM[710-600] value is "3", size mismatch was detected, fast scan width is different.) vertical scanning length was short.)
NOTE: . Fault used for the replacement of CONT before page distribution and when 005-947 occurs. Cause/Action
Cause/Action 1. Check the size of the document that was fed by the User.
1. Check the size of the document that was fed by the User. 2. If the error is not cleared, check the following:
2. If the error is not cleared, check the following: • The DADF Pre Regi Sensor (DC330 [005-206]) for operation failure. (PL 56.14)
• The DADF APS Sensor 1/2/3 (DC330 [005-218/219/220]) for operation failure. (PL 56.11) • The Document Tray Size Sensor 1/2 (DC330 [005-221/222]) for operation failure. (PL 56.11)
3. If no problem is found, replace the DADF PWB. (PL 56.2) 3. If no problem is found, replace the DADF PWB. (PL 56.2)
005-946 SS-Size Mismatch Jam on No Mix-size (Cont)

010-327 Fusing On Time Fail BSD-ON:CH10.1
BSD-ON:CH10.3,CH10.2 Fusing Unit Drive Motor rotation error.
When the Main Lamp or Sub Lamp has been ON continuously for longer than the setting time (NVM).
Procedure
Cause/Action Enter CE Mode and turn DC330 [042-007] ON.. Does the Fusing Unit Drive Motor rotate?
Y N
1. Turn the power OFF and ON. Check the power supply line of the Fusing Unit Drive Motor (+24VDC). Is the power supply of the
2. Turn OFF the power and check the following: Fusing Unit Drive Motor normal?
• Is the Power Supply voltage above 10% of the rated value? Y N
• The Fusing Unit for improper installation Check the power supply circuit to the Fusing Unit Drive Motor.
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/ DJ612) for broken/bent
pins, foreign substances, burns, and etc. Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between Fusing Unit Drive Motor J212 and
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2.
DRIVE PWB J405.
• Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB
• The Drive Gear for wear, damage, and bearing blockage.
J416.
• Load on the Fusing Unit Drive Motor.
3. If no problem is found, replace the following parts in sequence:
If no problem is found, replace the following parts in sequence:
• Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-
• Fusing Unit Drive Motor (PL 3.2)
850/954-851.)
• DRIVE PWB (PL 18.2)
• LVPS (PL 18.2)
• DRIVE PWB (PL 18.2) Press [Stop] and turn OFF the power. Disconnection, shortage or contact failure of wire between Fusing Unit
• ESS PWB (PL 35.2) Drive Motor J212-6 and DRIVE PWB J405-2.
010-329 Fusing Unit Fuse Cut Fail • DRIVE PWB (PL 18.2)
BSD-ON:CH10.3 • ESS PWB (PL 35.2)
• Fusing Unit Drive Motor (PL 3.2)
After the new Fusing Unit replacement has been detected, the Fuse (Fuse 1) for old and new detection does
not become open even after 1 second has passed.
010-331 Heat Roll STS Over Temperature Fail
2. Turn OFF the power and check the following: Fusing Unit Thermistor detected temperature monitor AD value that is the specified value or more for 10
• The Fusing Unit for improper installation consecutive times.
pins, foreign substances, burns, and etc.
Check Items
• Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound
• Disconnection, shortage or contact failure of wire between Fusing Unit Fuse PWB J567 and DRIVE
around the Heat Roll.
PWB J416.
• Check to see if DRIVE PWB Connector J416 is connected correctly.

850/954-851.)
Procedure
• DRIVE PWB (PL 18.2) Replace the following parts in order, read the notes carefully after replacement, check the applicable NVM,
and cleared to 0.
• ESS PWB (PL 35.2)
• LVPS (PL 18.2) and Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter]
Chain-Link: 954-850/954-851.)
010-330 Fusing Motor Fail • DRIVE PWB (PL 18.2)

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Troubleshooting
• ESS PWB (PL 35.2) • Check to see if DRIVE PWB Connector J416 is connected correctly.
NOTE: . To clear this Fail, first remove the cause, next clear the value of NVM [744-002] (Error Detection
Flag) to '0', and then turn the power OFF and ON.
Procedure
Replace the following parts in order, read the notes carefully after replacement, check the applicable NVM,
The relationship between the displayed value and the sensor that detected the high temperature error is as and cleared to 0.
follows:
• LVPS (PL 18.2) and Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter]
• 0: Normal Chain-Link: 954-850/954-851.)
• 1: Abnormally high temperature of Heat Roll NC Sensor • DRIVE PWB (PL 18.2)
• 2: High temperature error (Heat Roll Thermistor) • ESS PWB (PL 35.2)
• 3: Abnormal temperature increase of Heat Roll NC Sensor, Heat Roll Thermistor
• 4: Hard high temperature error (Heat Roll Thermistor)
NOTE: . To clear this Fail, first remove the cause, next clear the value of NVM [744-002] (Error Detection
010-332 Heat Roll NC Sensor Disconnection Fail The relationship between the displayed value and the sensor that detected the high temperature error is as
BSD-ON:CH10.3 follows:
Fusing Unit NC Sensor compensation AD value was 1020 or more for 10 consecutive times when the Fusing • 0: Normal
Unit temperature monitor value was 20‚ÑÉ or more, or the Fusing Unit Thermistor AD value was 900 or more.
• 1: Abnormally high temperature of Heat Roll NC Sensor
(Use the obtained compensation/detection AD value instead of the temperature monitor value (average of 4
times)) • 2: High temperature error (Heat Roll Thermistor)
Cause/Action • 4: Hard high temperature error (Heat Roll Thermistor)
2. Turn OFF the power and check the following: 010-334 Heat Roll NC Sensor Broken Fail
• The Fusing Unit for improper installation BSD-ON:CH10.3
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/ DJ612S) for broken/bent
pins, foreign substances, burns, and etc. • Heat Roll NC Sensor temperature- Heat Roll Thermistor temperature was 90 (NVM) degrees or more for
• Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB more than 10 consecutive times.
J416. • Heat Roll NC Sensor temperature- Heat Roll Thermistor temperature was 70 (NVM) degrees or more for
3. If no problem is found, replace the following parts in sequence: more than 10 consecutive times.
850/954-851.) Cause/Action
• DRIVE PWB (PL 18.2) 1. Turn the power OFF and ON.
• ESS PWB (PL 35.2) 2. Turn OFF the power and check the following:
• The Fusing Unit for improper installation
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/ DJ612S) for broken/bent
010-333 Heat Roll NC Sensor Over Temperature Fail pins, foreign substances, burns, and etc.
BSD-ON:CH10.3 • Disconnection, shortage or contact failure of wire between Heat Roll NC Sensor P124 and DRIVE
PWB J416.
Fusing Unit NC Sensor detected temperature that is the specified value or more for 10 consecutive times. 3. If no problem is found, replace the following parts in sequence:
Check Items 850/954-851.)
• Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound • DRIVE PWB (PL 18.2)
around the Heat Roll. • ESS PWB (PL 35.2)
2. Clear the history at the NVM then turn the power OFF and ON.
3. Check whether an out of spec paper is being used. If no problem is found, replace the Fusing Unit. (PL
010-335 Heat Roll NC Sensor Range Fail 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-850/954-851.)
BSD-ON:CH10.3
• Fusing Unit NC Sensor compensation output AD value was detected below 130 for more than 10 010-379 Fusing Unit Hot Not Ready Return Time Fail
consecutive times.
BSD-ON:CH10.3
• Fusing Unit NC Sensor detection output AD value was detected below 150 for more than 10 consecutive
times. The time taken to recover from High Temperature Not Ready state has exceeded the specified time.
1. Turn the power OFF and ON. 1. Turn the power OFF and ON.
2. Turn OFF the power and check the following: 2. Turn OFF the power and check the following:
• The Fusing Unit for improper installation • The Fusing Unit for improper installation
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/ DJ612S) for broken/bent • The Drawer Connector between the Fusing Unit and the Main Unit (DP/ DJ612S) for broken/bent
pins, foreign substances, burns, and etc. pins, foreign substances, burns, and etc.
• Disconnection, shortage or contact failure of wire between Heat Roll NC Sensor P124 and DRIVE • Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB
PWB J416. J416.
3. If no problem is found, replace the following parts in sequence: 3. If no problem is found, replace the following parts in sequence:
• Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954- • Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-
850/954-851.) 850/954-851.)
• DRIVE PWB (PL 18.2) • DRIVE PWB (PL 18.2)
• ESS PWB (PL 35.2) • ESS PWB (PL 35.2)
010-337 Heat Roll Paper Winding Fail 010-420 Fusing Unit Near Life Warning
Detected the paper was wrapped around the Heat Roll from the monitor value of Fusing Unit Thermistor and Detected that the Fusing Unit replacement time is approaching.
NC Sensor.
Cause/Action
Cause/Action Replace new Fusing Unit as necessary. (PL 7.1)
NOTE: . To clear this Fail, first remove the cause, next clear the value of NVM [744-002] (Error Detection After a replacement, enter the CE Mode to clear the following [HFSI counter].
The relationship between the displayed value and the sensor that detected the high temperature error is as • Chain-Link:954-850 (Fusing Unit Print )
follows: • Chain-Link:954-851 (Fusing Unit Time )
• 0: Normal
• 1: Abnormally high temperature of Heat Roll NC Sensor
010-421 Fusing Unit Life Over Warning
BSD-ON:CH10.3
• 2: High temperature error (Heat Roll Thermistor)
Detected the replacement time of the Fusing Unit.
• 4: Hard high temperature error (Heat Roll Thermistor)
Cause/Action
1. Remove the jammed paper. Replace the Fusing Unit. (PL 7.1)

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Troubleshooting
After a replacement, enter the CE Mode to clear the following [HFSI counter].
• Chain-Link:954-850 (Fusing Unit Print )

• Chain-Link:954-851 (Fusing Unit Time )
024-910 Paper Size Mismatch Toner Cartridge (C) is Empty.
BSD-ON:CH8.5
Cause/Action
The specified size of paper feed direction and what was detected are different. Replace Toner Cartridge (C). (PL 5.1)
Cause/Action
024-927 Exit1 OCT Full Stack Static Jam
• Is the paper size correct? BSD-ON:CH10.5
• Usage of out of spec paper.
Exit 1 OCT Full Stack Sensor was detected to be On for a specific time or more.
• Malfunction of Tray Size Guide.
Cause/Action
• Foreign substance adhesion, wear of Feed Roll, Regi. Roll, Idler Roll surface.
1. Check for any residue of paper on Exit 1 OCT Full Stack Sensor, returning malfunction of the Actuator,
• The Regi Sensor (DC330 [077-104]) for operation failure. (PL 15.1)
Sensor uncleanness.
• The Regi Clutch (DC330 [077-002]) for operation failure. (PL 15.1)
2. Check the Exit 1 Oct Full Stack Sensor (DC330 [077-124]) for operation failure. (PL 17.2)
3. If no problem is found, replace the following parts in sequence.
If no problem is found, replace the following parts in sequence.
024-933 Drum Cartridge Y Life End

024-923 Toner Cartridge Empty Y BSD-ON:CH9.1
BSD-ON:CH9.6 Indicates that it is time to replace Drum Cartridge (Y). (Restrict Print operation)
Toner Cartridge (Y) is Empty.

Cause/Action
Cause/Action Replace the Drum Cartridge (Y). (PL 8.1)
Replace Toner Cartridge (Y). (PL 5.1)
024-940 Drum Cartridge M Life End

024-924 Toner Cartridge Empty M BSD-ON:CH9.1
BSD-ON:CH9.6
Indicates that it is time to replace Drum Cartridge (M). (Restrict Print operation)
Toner Cartridge (M) is Empty.

Cause/Action
Cause/Action Replace the Drum Cartridge (M). (PL 8.1)
Replace Toner Cartridge (M). (PL 5.1)
024-941 Drum Cartridge C Life End

024-925 Toner Cartridge Empty C BSD-ON:CH9.2
BSD-ON:CH9.7
Indicates that it is time to replace Drum Cartridge (C). (Restrict Print operation)

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Troubleshooting
Replace the Drum Cartridge (C). (PL 8.1) Check the following:
• Correctly set the Tray.

024-959 Tray 1 Paper Size Error • The Tray 3 Size Sensor (DC140 [073-200]/DC330 [073-104]) for operation failure. (PL 11.4)
BSD-ON:CH7.1 If no problem is found, replace the following parts in sequence.
A/D value of Tray 1 paper size error was detected. • 3TM PWB (PL 11.5)
Cause/Action
024-962 Tray 4 Paper Size Error
BSD-ON:CH7.6
• The Tray 1 Size Sensor (DC140 [071-200]/DC330 [071-104]) for operation failure. (PL 9.1) A/D value of Tray 4 paper size error was detected.
Cause/Action
• DRIVE PWB (PL 18.2) Check the following:
024-960 Tray 2 Paper Size Error • The Tray 4 Size Sensor (DC140 [074-200]/DC330 [074-104]) for operation failure. (PL 11.4)
BSD-ON:CH7.2,CH7.3,CH7.4 If no problem is found, replace the following parts in sequence.
A/D value of Tray 2 paper size error was detected. • 3TM PWB (PL 11.5)
Cause/Action

• The Tray 2 Size Sensor (DC140 [072-200]/DC330 [072-104]) for operation failure. (PL 10.3, PL 11.4, PL
12.1)
• 1TM PWB (PL 10.4)

• 3TM PWB (PL 11.5)
• STM PWB (PL 12.5)
024-961 Tray 3 Paper Size Error
BSD-ON:CH7.5
A/D value of Tray 3 paper size error was detected.

041-310 IM Logic Fail
BSD-ON:CH3.1
041-340 MCU NVM(EEPROM) Data Fail
The IM software control error was detected. BSD-ON:CH3.1
Cause/Action NVM (EEPROM) data abnormality. When specific value is not in the specific address. (NVM value is outside
the range of upper/lower limits)
2. Install the correct version of the IOT firmware.
Initial Actions
3. If the problem persists, replace the following parts in sequence:
Check the values of the following NVM, which might have gone out of range.
• ESS PWB (PL 35.2) • 740-016 Range Over Chain No
• 740-017 Range Over Link No
• 740-018 Range Over Chain Link
041-333 DRIVE PWB F10 Blows • 740-019 Range Over Value
BSD-ON:CH1.5,CH1.7 • 740-020 Write in Progress Range Over Chain No
• 740-021 Write in Progress Range Over Link No
The system detected an open circuit of Fuse 10 on DRIVE PWB.
Cause/Action
1. Check the Tray Module for overcurrent and overvoltage, and then replace the faulty parts or repair the
Cause/Action
circuits. 1. Turn the power OFF and ON.
2. Turn OFF the power and replace the DRIVE PWB (PL 18.2). 2. Install the latest F/W.
3. Initialize NVM(EEPROM).
If recovery is made by NVM initialization, perform rewriting of NVM Setting List.
041-334 DRIVE PWB F11 Blows 4. If the problem persists, replace the following parts in sequence:
BSD-ON:CH1.5,CH1.7 • DRIVE PWB (PL 18.2)
Cause/Action 041-341 MCU NVM(EEPROM) Access Fail

1. Check the Finisher for overcurrent and overvoltage, and then replace the faulty parts or repair the BSD-ON:CH3.1
circuits.
2. Turn OFF the power and replace the DRIVE PWB (PL 18.2). NVM (EEPROM) access abnormality. (Check if read/write access of EEPROM is available during IOT boot. If
they do not match, repeat access 2 times, and it fails on 3 consecutive times)
041-335 DRIVE PWB F12 Blows Cause/Action

BSD-ON:CH1.5,CH10.4 1. Turn the power OFF and ON.
2. Install the latest F/W.
The system detected an open circuit of Fuse 12 on DRIVE PWB. 3. Initialize NVM(EEPROM).
Cause/Action 4. If the problem persists, replace the following parts in sequence:
1. Check the Fusing Unit Exhaust Fan for overcurrent and overvoltage, and then replace the faulty parts or
repair the circuits.
2. Turn OFF the power and replace the DRIVE PWB (PL 18.2).

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Troubleshooting
041-388 Marking Logic Fail This is a hidden failure. Data is only recorded in history.)
BSD-ON:- NOTE:
This fail may occur if condensation occurs.
When fatal abnormality was detected in Marking control.
Cause/Action
Cause/Action Check the connection between the Environment Sensor J126 to the DRIVE PWB J420 for open circuit, short
1. Turn the power OFF and ON. circuit, and poor contact.
Also check whether there is poor connection or foreign substances at the detection section of the Environment
Sensor.
041-391 Finisher Module Logic Fail If no problem is found, replace the following parts in sequence:
BSD-ON:-
• Environment Sensor (PL 8.1)
A fatal error was detected in the Finisher Module.
Cause/Action
041-603 Temperature Sensor Fail

BSD-ON:CH9.9
Abnormal value was detected by the ENVIRONMENT SENSOR (Temperature).
This is a hidden failure. Data is only recorded in history.)
Cause/Action
Check the connection between the Environment Sensor J126 to the DRIVE PWB J420 for open circuit, short
circuit, and poor contact.
Also check whether there is poor connection or foreign substances at the detection section of the Environment
Sensor.
• Environment Sensor (PL 8.1)

041-604 Humidity Sensor Fail

BSD-ON:CH9.9
Abnormal value was detected by the ENVIRONMENT SENSOR (Humidity).

A
042-325 Main Motor Fail Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire between the
Fusing Unit Exhaust Fan J210-2 and DRIVE PWB J413-2.
BSD-ON:CH4.1 If no problem is found, replace the following parts in sequence:
Rotation abnormality of the Main Motor.
Procedure
Enter CE Mode and turn DC330 [042-001] ON. Does the Main Motor rotate?
Y N
Check the power supply line of the Main Motor (+24VDC). Is the Main Motor power supply normal?
Y N
Check the power supply circuit to the Main Motor.
Turn OFF the power and check the following:

• Disconnection, shortage or contact failure of wire between Main Motor J213 and DRIVE PWB
J405.
• Load towards the Main Motor.
• Main Motor (PL 3.2)

042-330 Fusing Unit Exhaust Fan Fail

BSD-ON:CH10.4
Abnormality in Fusing Unit Exhaust Fan rotation.
Procedure
Enter CE Mode and turn DC330 [042-050] ON.. Is the Fusing Unit Exhaust Fan rotating?
Y N
Check the power supply line of the Fusing Unit Exhaust Fan (+24VDC). Is the Fusing Unit Exhaust
Fan power supply normal?
Y N
Check the power supply circuit to the Fusing Unit Exhaust Fan.

• Disconnection, shortage or contact failure of wire between Fusing Unit Exhaust Fan J210 and
DRIVE PWB J413.
• Load towards the Fusing Unit Exhaust Fan.
• Fusing Unit Exhaust Fan (PL 4.1)
A
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Troubleshooting
043-342 Sub Motor Fail • YMC Link Sensor not in place, defective assembly.
• Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and YMC Link Sensor
BSD-ON:CH4.2
J208.
Rotation abnormality of the Sub Motor. If no problem is found, replace the following parts in sequence:
• DRIVE ASSEMBLY (PL 3.1)
Procedure • DRIVE PWB (PL 18.2)
Enter CE Mode and turn DC330 [042-004] ON. Does the Sub Motor rotate? • ESS PWB (PL 35.2)
Y N
Check the power supply line of the Sub Motor (+24VDC). Is the Sub Motor power supply normal? 043-344 Marking Fan Fail
Y N
Check the power supply circuit to the Sub Motor. BSD-ON:CH9.14
The Marking Fan is having rotation error.

• Disconnection, shortage or contact failure of wire between Sub Motor J214 and DRIVE PWB J405.
Procedure
• Load towards the Sub Motor. Enter CE Mode and turn DC330 [042-052] ON.. Is the Marking Fan rotating?
Y N
If no problem is found, replace the following parts in sequence: Check the power supply line of the Marking Fan (+24VDC). Is the Marking Fan power supply
• Sub Motor (PL 3.2)
normal?
• DRIVE PWB (PL 18.2) Y N
Check the power supply circuit to the Marking Motor.
Press [Stop] and turn OFF the power. Check the connection between the Sub Motor J214-4 to the DRIVE
PWB J405-16 for open circuit, short circuit, and poor contact. Turn OFF the power and check the following:
If no problem is found, replace the following parts in sequence: • Disconnection, shortage or contact failure of wire between Marking Fan and DRIVE PWB J410.
• DRIVE PWB (PL 18.2) • Load on Marking Fan.
• ESS PWB (PL 35.2) If no problem is found, replace the following parts in sequence:
• Marking Fan (PL 4.1)
043-343 YMC Link Sensor Fail • DRIVE PWB (PL 18.2)
BSD-ON:CH9.10
Press [Stop] and turn OFF the power. Check the connection between the Marking Fan to the DRIVE PWB
YMC Link Sensor detection error (Mismatch of print mode and YMC Link Sensor driven state register J413 for open circuit, short circuit, and poor contact.
information. If no problem is found, replace the following parts in sequence:
Procedure • ESS PWB (PL 35.2)
Remove the Rear Cover. Enter CE Mode and turn DC330 [042-011] (1st BTR Initialize) ON. The FC/BW Drive
Switch operation will be turned on.. Is the Operating Link Bar moving Up (or Down)?
Y N
• Disconnection, shortage or contact failure of wire between DRIVE PWB J413 and YMC LINK
SOLENOID J203.
• Wear, damage of Gear type of the DRIVE, Link Bar.
• DRIVE ASSEMBLY (PL 3.1)

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Troubleshooting
044-312 MK TimeOut Fail
BSD-ON:-
IM software control error detected. (MK)
Cause/Action
044-313 PH TimeOut Fail

BSD-ON:-
IM software control error detected. (PH)
Cause/Action
044-329 Shut Down Fail

BSD-ON:-
Shut Down Fail was detected. (Stop after NVM time from standard trigger)
Cause/Action

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Troubleshooting
045-310 Image Ready NG 5. Check to see if there is any poor connection between LPH and ESS PWB where failure is occurring.
6. Check the power supply (IOT+5VDC) up to LPH where the failure is occurring.
BSD-ON:-
The Controller image preparation failure was detected. • LPH (PL 2.1)
• FFC (PL 2.1)
Cause/Action • ESS PWB (PL 35.2)
045-371 LPH DL Fail Mult
BSD-ON:CH6.4,CH6.5
045-311 Controller Communication Fail
BSD-ON:CH3.1 ASIC register error during IBY initial DL confirmation. Fail has occurred simultaneously in multiple LPHs (2 or 3
colors). Possibility of common parts (board power connector, etc) error.
Communication error between ESS PWB and DRIVE PWB was detected.
Cause/Action
Cause/Action 1. Try turning the Power Off/On several times and check to see if it reproduces.
1. Turn the power OFF and ON. 2. Check the LPH color which the failure occurred, and the type of failure from the Error code. If the color can
2. Turn the power OFF and check whether there is poor connection or foreign substances at the following be specified from the Error code, skip Step3 and proceed to Setp4.
connectors. 3. If the LPH color which the failure occurred cannot be specified from the Error code, enter CE Mode and
• Between ESS PWB J1334 and DRIVE PWB J401 run NVM[749-115]. Check the LPH color which the failure occurred.
• bit0: Y
If no problem is found, replace the following parts in sequence: • bit1: M
• ESS PWB (PL 35.2) • bit2: C
• DRIVE PWB (PL 18.2) • bit3: K
4. Check to see if there is any stain or contamination by foreign substances near LPH where the failure is
occurring.
045-370 LPH DL Fail Power 5. Check to see if there is any poor connection between LPH and ESS PWB where failure is occurring.
6. Check the power supply (IOT+5VDC) up to LPH where the failure is occurring.
BSD-ON:CH6.4,CH6.5
ASIC register error during IBY initial DL confirmation. Fail has occurred simultaneously in LPHs of all colors. • LPH (PL 2.1)
Possibility of common parts (board power connector, etc) error. • FFC (PL 2.1)
Cause/Action
1. Try turning the Power Off/On several times and check to see if it reproduces.
2. Check the LPH color which the failure occurred, and the type of failure from the Error code. If the color can 045-382 MCU NVM(EEPROM) Write Verify Fail
be specified from the Error code, skip Step3 and proceed to Setp4.
BSD-ON:CH3.1
3. If the LPH color which the failure occurred cannot be specified from the Error code, enter CE Mode and
run NVM[749-115]. Check the LPH color which the failure occurred. NVM (EEPROM) write/verify error. (Check if the readout matches what is written by page unit when writing
• bit0: Y data to EEPROM. If they do not match, repeat write 2 times, and it fails on 3 consecutive times.)
• bit1: M
• bit2: C Cause/Action
• bit3: K 1. Turn the power OFF and ON.
4. Check to see if there is any stain or contamination by foreign substances near LPH where the failure is 2. Install the latest F/W.
occurring. 3. Initialize NVM(EEPROM).

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Troubleshooting
If recovery is made by NVM initialization, perform rewriting of NVM Setting List. NOTE:
4. If the problem persists, replace the ESS PWB (PL 35.2). The IOT_PWR_ON signal from ESS PWB did not become active due to some error. This occurs at ESS circuit
error, cable open circuit, no +5V power supply from LVPS (LVPS circuit error, open circuit), etc..
Cause/Action
045-396 DRIVE PWB HASIC Fail 1. Turn the power OFF and ON.
BSD-ON:CH3.1
2. Turn OFF the power and check for poor connection between the following connectors and the presence
of contamination.
IO-Setup error of HASIC installed on DRIVE PWB.
• Between LVPS J502 and DRIVE PWB J400
NOTE: • Between ESS PWB J1334 and DRIVE PWB J401
This Fail will also occur when the nHASIC_RESET signal from ESS PWB became fixed to active due to some 3. Check the DRIVE PWB power supply line (+5VDC). If the +5VDC is not being supplied, replace the LVPS
error. (PL 18.2).
1. Turn the power OFF and ON. • DRIVE PWB (PL 18.2)
2. Turn OFF the power and check for poor connection between the following connectors and the presence
of contamination.
• Between ESS PWB J1334 and DRIVE PWB J401
045-398 MCU NVM(EEPROM) Read Verify Fail

BSD-ON:CH3.1
NVM (EEPROM) read/verify error. (Check if the value read out 2 times by page unit matches when reading
data from EEPROM. If they do not match, repeat read 2 times, and it fails on 3 consecutive times.)
Cause/Action
3. Initialize NVM(EEPROM).
4. If the problem persists, replace the ESS PWB (PL 35.2).
045-399 DRIVE PWB Power Fail

BSD-ON:CH3.1,CH1.4,CH1.5
Power supply to DRIVE PWB error. (Detected by combination of WD_RESET signal and DRV_RESET
signal)
047-213 Finisher Kind Mismatch
BSD-ON:CH3.6,CH1.7
The connected Finisher is of an incorrect type.
Cause/Action
2. Turn the power OFF and check the connection between the DRIVE PWB J590, J591 and the Finisher
PWB for open circuit, short circuit, and poor contact.
NOTE: For more information on the IOT connection PWB at the Finisher, refer to the Finisher
Supplementary Service Manual.
Replace the DRIVE PWB (PL 18.2) if there is no problem after checking.
047-216 Finisher Communication Fail

BSD-ON:CH3.6,CH1.7
Judged to be response error from the communication with the Finisher.
Cause/Action
2. Turn the power OFF and check the connection between the DRIVE PWB J590, J591 and the Finisher
PWB for open circuit, short circuit, and poor contact.
NOTE: For more information on the IOT connection PWB at the Finisher, refer to the Finisher
Supplementary Service Manual.
047-320 ALL Destination Tray Broken

BSD-ON:-
All Trays connected to the IOT have become unusable.
Cause/Action
Enter the Shut Down History. Go to the FIP of the affected Output Tray.
NOTE: . For more information on failures at the Finisher, refer to the Finisher Supplementary Service
Manual.

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Troubleshooting
057-310 DRIVE PWB SPI_MONI DATA Fail Cause/Action
BSD-ON:CH3.1 1. Turn the power OFF and ON.
2. If the problem persists, replace the DRIVE PWB (PL 18.2).
SPI communication data error between DRIVE PWB and ESS PWB. (Detected if judged as SPI
communication data error 2 consecutive times.)
057-314 DRIVE PWB F14 Blows
Cause/Action
BSD-ON:-
2. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between DRIVE The system detected an open circuit of Fuse 14 on DRIVE PWB.
PWB J401 and ESS PWB J1334.
If no problem is found, replace the following parts in sequence: Cause/Action
• DRIVE PWB (PL 18.2) 1. Turn the power OFF and ON.
• ESS PWB (PL 35.2) 2. If the problem persists, replace the DRIVE PWB (PL 18.2).
057-311 DRIVE PWB WDT Fail 057-315 DRIVE PWB F15 Blows
BSD-ON:CH3.1 BSD-ON:-
Error of WDT circuit installed on DRIVE PWB to monitor the SPI communication status. The system detected an open circuit of Fuse 15 on DRIVE PWB.
2. If the problem persists, replace the DRIVE PWB (PL 18.2). 2. If the problem persists, replace the DRIVE PWB (PL 18.2).
057-312 DRIVE PWB SPI Communication Fail 057-316 DRIVE PWB F16 Blows
SPI communication data error between DRIVE PWB and ESS PWB (data error for 3 consecutive times The system detected an open circuit of Fuse 16 on DRIVE PWB.
detected). Or, WDT cannot be cleared by software (detected by combination of WD_RESET signal and
DRV_RESET signal). Cause/Action
1. Check the following parts for overcurrent and overvoltage, and then replace the faulty parts or repair the
Cause/Action circuits.
1. Turn the power OFF and ON. • Takeaway Clutch
2. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between DRIVE • MSI Feed Clutch
PWB J401 and ESS PWB J1334.
• Regi. Clutch
• Deve K Clutch
• YMC Link Solenoid
• Marking Fan
• Exit 1 OCT Solenoid
• Duplex Clutch
BSD-ON:-

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Troubleshooting

BSD-ON:CH1.10
Cause/Action
1. Check the following parts for overcurrent and overvoltage, and then replace the faulty parts or repair the
circuits.
• CTD Shutter Solenoid
• Exit Gate Solenoid
• Face Up Tray Gate Solenoid
058-310 Fusing Ep U4 Notrdy Nc Fail 2. Turn OFF the power and check the following:
• Malfunction, poor connection of Heat Roll Thermistor.
BSD-ON:CH10.3,CH10.2
Temperature of Heat Roll NC Sensor at start of Warm UP is equal to or higher than the temperature which can • The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ612) for broken/bent
be tested. pins, foreign substances, burns, and etc.
Check Items • Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB
• Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound J416.
around the Heat Roll. 3. If no problem is found, replace the following parts in sequence:
• Check if high temperature is set by NVM for the initial temperature. • Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-
850/954-851.)
• LVPS (PL 18.2)
Cause/Action • DRIVE PWB (PL 18.2)
1. Turn the power OFF and ON. • ESS PWB (PL 35.2)
2. Turn OFF the power and check the following:
• Malfunction, half connection of Heat Roll NC Sensor.
• The Fusing Unit for improper installation 058-318 Fusing Ep U4 Fastheat Side Fail
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ612) for broken/bent BSD-ON:CH10.3,CH10.2
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2. When the test is started and the time for the temperature of the Side at the start of measurement to rise to the
• Disconnection, shortage or contact failure of wire between Heat Roll NC Sensor P124 and DRIVE target temperature is faster than the specified time.
PWB J416.
3. If no problem is found, replace the following parts in sequence: Check Items
• Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954- • Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound
850/954-851.) around the Heat Roll.
• LVPS (PL 18.2)
Cause/Action
058-311 Fusing Ep U4 Notrdy Sts Fail • Check if Heater of 100V specifications is connected to the product of 200V specifications.
• The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ612) for broken/bent
Temperature of Heat Roll Thermistor at start of Warm UP is equal to or higher than the temperature which can pins, foreign substances, burns, and etc.
be tested. • Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2.
Check Items J416.
• Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound 3. If no problem is found, replace the following parts in sequence:
around the Heat Roll. • Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-
• Check if high temperature is set by NVM for the initial temperature. 850/954-851.)
• LVPS (PL 18.2)

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058-319 Fusing Ep U4 Lamp position Fail • The Fusing Unit for improper installation
When Center - Side temperature is equal or lower than the set value at the time Heater determination time is • Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2.
reached. • Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB
J416.
Check Items 3. If no problem is found, replace the following parts in sequence:
• Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound • Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-
around the Heat Roll. 850/954-851.)
• LVPS (PL 18.2)
• Check the Heater for wiring errors. 058-321 Fusing Ep U4 Slowheat Side Fail
• The Fusing Unit for improper installation BSD-ON:CH10.3,CH10.2
pins, foreign substances, burns, and etc. When test is started, and the Side temperature does not rise from the start temperature of measurement to the
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2. target temperature within the specified time.
J416. Check Items
3. If no problem is found, replace the following parts in sequence: • Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound
• Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954- around the Heat Roll.
850/954-851.)
• LVPS (PL 18.2)
Cause/Action
• Check if Heater of 200V specifications is connected to the product of 100V specifications.
058-320 Fusing Ep U4 Noheat Side Fail • Disconnection, poor connection of Sub Heater Rod.
When the Side temperature does not rise to the start temperature of measurement within the specified time pins, foreign substances, burns, and etc.
after the start of inspection. • Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2.
Check Items J416.
• Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound 3. If no problem is found, replace the following parts in sequence:
around the Heat Roll. • Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-
850/954-851.)
• LVPS (PL 18.2)
Cause/Action • DRIVE PWB (PL 18.2)
1. Turn the power OFF and ON. • ESS PWB (PL 35.2)
• Disconnection, poor connection of Main Heater Rod.
059-326 Heat Roll STS Disconnection Fail 059-383 Warm Up Time Fail
BSD-ON:CH10.3 BSD-ON:CH10.3,CH10.2
The system detected an open circuit of the Heat Roll Thermistor. When transitioning from the Wait state, the specified Temperature is not reached within the specified time.
Initial Actions NOTE: . This Fail may occur when the temperature in the installation environment is low (10 Degree
Celsius or lower).
• Turn the Power Off and check to see if the Fusing Unit is correctly set.
• Check the Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ612) for broken/bent Cause/Action
• Check to see if DRIVE PWB Connector J416 is connected correctly.
Procedure • The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ612) for broken/bent
Turn OFF the power and remove the Fusing Unit. pins, foreign substances, burns, and etc.
DJ612SMeasure the resistance between pin-7 and DJ612S pin-8. Is the resistance infinite?
Y N
Check the following connections for open circuits, short circuits, and poor contacts.
• DP612SBetween -8 and DRIVE PWB J416-4 J416.
• DP612SBetween -7 and DRIVE PWB J416-5
Replace the DRIVE PWB (PL 18.2) if there is no problem after checking. If no problem is found, replace the following parts in sequence:
Replace the Fusing Unit (PL 7.1). (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 850/954-851.)
954-850/954-851.) • LVPS (PL 18.2)
059-372 Heat Roll NC Sensor Differential Amp Fail
BSD-ON:CH10.3
Malfunction of temperature monitor AD value of Heat Roll NC Sensor was detected for 10 consecutive times.
NOTE: . To release this Fail, set NVM[744-003] (Differential Amplifier Detection Flag) to normal [0] after
removing the cause and turn the Power Off/On.
Cause/Action
1. Clear the history at the NVM then turn the power OFF and ON.
J416.

850/954-851.)

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060-341 LPH DATA Fail Y 060-344 LPH DATA Fail K
Pixel count error of Video output and LPH is large. Image error may have occurred. Pixel count error of Video output and LPH is large. Image error may have occurred.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH Y and 2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH K and
ESS PWB J1360. ESS PWB J1363.
If no problem is found, replace the following parts in sequence: If no problem is found, replace the following parts in sequence:
• LPH Y (PL 2.1) • LPH K (PL 2.1)
• FFC Y (PL 2.1) • FFC K (PL 2.1)
060-342 LPH DATA Fail M 060-345 LPH Timeout Fail Y

Pixel count error of Video output and LPH is large. Image error may have occurred. Communication error between ESS - LPH. May have occurred due to noise from the outside.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and 2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH Y and
• LPH M (PL 2.1) • LPH Y (PL 2.1)
• FFC M (PL 2.1) • FFC Y (PL 2.1)
060-343 LPH DATA Fail C 060-346 LPH Timeout Fail M

Pixel count error of Video output and LPH is large. Image error may have occurred. Communication error between ESS - LPH. May have occurred due to noise from the outside.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH C and 2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and
• LPH C (PL 2.1) • LPH M (PL 2.1)
• FFC C (PL 2.1) • FFC M (PL 2.1)

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060-347 LPH Timeout Fail C 060-350 LPH Reset Fail M

Communication error between ESS - LPH. May have occurred due to noise from the outside. Detected LPH reset due to noise. LPH may have been reset when noise is received from the outside.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH C and 2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and
• LPH C (PL 2.1) • LPH M (PL 2.1)
• FFC C (PL 2.1) • FFC M (PL 2.1)
060-348 LPH Timeout Fail K 060-351 LPH Reset Fail C

Communication error between ESS - LPH. May have occurred due to noise from the outside. Detected LPH reset due to noise. LPH may have been reset when noise is received from the outside.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH K and 2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH C and
• LPH K (PL 2.1) • LPH C (PL 2.1)
• FFC K (PL 2.1) • FFC C (PL 2.1)
060-349 LPH Reset Fail Y 060-352 LPH Reset Fail K

Detected LPH reset due to noise. LPH may have been reset when noise is received from the outside. Detected LPH reset due to noise. LPH may have been reset when noise is received from the outside.
• LPH Y (PL 2.1) • LPH K (PL 2.1)
• FFC Y (PL 2.1) • FFC K (PL 2.1)
060-353 LPH Pixcel Count Diff Fail Y 060-356 LPH Pixcel Count Diff Fail K
Pixel count error of Video output and LPH is large. Image error may have occurred. Pixel count error of Video output and LPH is large. Image error may have occurred.
• LPH Y (PL 2.1) • LPH K (PL 2.1)
• FFC Y (PL 2.1) • FFC K (PL 2.1)
060-354 LPH Pixcel Count Diff Fail M

BSD-ON:CH6.4
Pixel count error of Video output and LPH is large. Image error may have occurred.
Cause/Action
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and
ESS PWB J1361.
• LPH M (PL 2.1)
• FFC M (PL 2.1)
060-355 LPH Pixcel Count Diff Fail C

BSD-ON:CH6.5
Cause/Action
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH C and
ESS PWB J1362.
• LPH C (PL 2.1)
• FFC C (PL 2.1)

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061-354 LPH DL FAIL Y If no problem is found, replace the following parts in sequence:
• LPH C (PL 2.1)
BSD-ON:CH6.4
• FFC C (PL 2.1)
ASIC register error during IBY initial DL confirmation. Internal LPH (ASIC, memory) error may have occurred. • ESS PWB (PL 35.2)
Also, possibility of operation failure of ASIC due to bad power supply, communication failure due to poor
connection with ESS.
061-357 LPH DL FAIL K
Cause/Action
BSD-ON:CH6.5
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH Y and ASIC register error during IBY initial DL confirmation. Internal LPH (ASIC, memory) error may have occurred.
ESS PWB J1360. Also, possibility of operation failure of ASIC due to bad power supply, communication failure due to poor
If no problem is found, replace the following parts in sequence: connection with ESS.
• LPH Y (PL 2.1)
• FFC Y (PL 2.1) Cause/Action
• ESS PWB (PL 35.2) 1. Turn the power OFF and ON.
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH K and
ESS PWB J1363.
061-355 LPH DL FAIL M If no problem is found, replace the following parts in sequence:
• LPH K (PL 2.1)
BSD-ON:CH6.4
• FFC K (PL 2.1)
ASIC register error during IBY initial DL confirmation. Internal LPH (ASIC, memory) error may have occurred. • ESS PWB (PL 35.2)
061-358 LPH Config Fail Y
Cause/Action
BSD-ON:CH6.4
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and The model number of the filled LPH, etc does not match. Also, internal LPH memory error may have occurred.
ESS PWB J1361.
• LPH M (PL 2.1) 1. Turn the power OFF and ON.
• FFC M (PL 2.1) 2. Turn off the power, and check if the supported LPH is filled.
• ESS PWB (PL 35.2) If no problem is found, replace the following parts in sequence:
• LPH Y (PL 2.1)
061-356 LPH DL FAIL C
BSD-ON:CH6.5
061-359 LPH Config Fail M
ASIC register error during IBY initial DL confirmation. Internal LPH (ASIC, memory) error may have occurred.
BSD-ON:CH6.4
The model number of the filled LPH, etc does not match. Also, internal LPH memory error may have occurred.
Cause/Action
Cause/Action
2. Turn off the power, and check if the supported LPH is filled.
ESS PWB J1362.

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If no problem is found, replace the following parts in sequence: • FFC Y (PL 2.1)
• LPH M (PL 2.1) • ESS PWB (PL 35.2)
061-363 LPH Read Fail M

061-360 LPH Config Fail C BSD-ON:CH6.4
BSD-ON:CH6.5
Communication error between ESS and LPH (data read error from LPH). May have occurred due to noise from
The model number of the filled LPH, etc does not match. Also, internal LPH memory error may have occurred. the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to internal malfunction
of LPH.
Cause/Action
Cause/Action
2. Turn off the power, and check if the supported LPH is filled. 1. Turn the power OFF and ON.
If no problem is found, replace the following parts in sequence: 2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and
ESS PWB J1361.
• LPH C (PL 2.1)
• LPH M (PL 2.1)
• FFC M (PL 2.1)
061-361 LPH Config Fail K
BSD-ON:CH6.5
The model number of the filled LPH, etc does not match. Also, internal LPH memory error may have occurred. 061-364 LPH Read Fail C
BSD-ON:CH6.5
Cause/Action
1. Turn the power OFF and ON. Communication error between ESS and LPH (data read error from LPH). May have occurred due to noise from
the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to internal malfunction
2. Turn off the power, and check if the supported LPH is filled.
of LPH.
• LPH K (PL 2.1) Cause/Action
ESS PWB J1362.
061-362 LPH Read Fail Y If no problem is found, replace the following parts in sequence:
BSD-ON:CH6.4 • LPH C (PL 2.1)
• FFC C (PL 2.1)
Communication error between ESS and LPH (data read error from LPH). May have occurred due to noise from • ESS PWB (PL 35.2)
of LPH.
Cause/Action 061-365 LPH Read Fail K

1. Turn the power OFF and ON. BSD-ON:CH6.5
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH Y and
ESS PWB J1360. Communication error between ESS and LPH (data read error from LPH). May have occurred due to noise from
of LPH.
• LPH Y (PL 2.1)
Cause/Action 061-368 LPH Write Fail C
ESS PWB J1363. Communication error between ESS and LPH (data write error to LPH). May have occurred due to noise from
If no problem is found, replace the following parts in sequence: the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to internal malfunction
of LPH.
• LPH K (PL 2.1)
• FFC K (PL 2.1)
Cause/Action
ESS PWB J1362.
061-366 LPH Write Fail Y If no problem is found, replace the following parts in sequence:
BSD-ON:CH6.4
• LPH C (PL 2.1)
Communication error between ESS and LPH (data write error to LPH). May have occurred due to noise from • FFC C (PL 2.1)
the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to internal malfunction • ESS PWB (PL 35.2)
of LPH.
Cause/Action 061-369 LPH Write Fail K

ESS PWB J1360. Communication error between ESS and LPH (data write error to LPH). May have occurred due to noise from
If no problem is found, replace the following parts in sequence: the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to internal malfunction
• LPH Y (PL 2.1) of LPH.
• FFC Y (PL 2.1)
Cause/Action
ESS PWB J1363.
061-367 LPH Write Fail M If no problem is found, replace the following parts in sequence:
BSD-ON:CH6.4
• LPH K (PL 2.1)
• FFC K (PL 2.1)
Communication error between ESS and LPH (data write error to LPH). May have occurred due to noise from
the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to internal malfunction • ESS PWB (PL 35.2)
of LPH.
Cause/Action 061-370 LPH Ack Fail Y

2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and
ESS PWB J1361. Communication error between ESS and LPH (error in the communication IC or cable). May have occurred due
If no problem is found, replace the following parts in sequence: to noise from the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to
• LPH M (PL 2.1) internal malfunction of LPH.
• FFC M (PL 2.1)
Cause/Action
ESS PWB J1360.

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If no problem is found, replace the following parts in sequence: Communication error between ESS and LPH (error in the communication IC or cable). May have occurred due
• LPH Y (PL 2.1) to noise from the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to
internal malfunction of LPH.
• FFC Y (PL 2.1)
Cause/Action
061-371 LPH Ack Fail M ESS PWB J1363.
BSD-ON:CH6.4
• LPH K (PL 2.1)
Communication error between ESS and LPH (error in the communication IC or cable). May have occurred due
to noise from the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to • FFC K (PL 2.1)
internal malfunction of LPH. • ESS PWB (PL 35.2)
Cause/Action
1. Turn the power OFF and ON. 061-390 LPH LATCH Fail Y
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and BSD-ON:CH6.4
ESS PWB J1361.
If no problem is found, replace the following parts in sequence: Pixel count error of Video output and LPH is large. Image error may have occurred.
• LPH M (PL 2.1)
• FFC M (PL 2.1) Cause/Action
ESS PWB J1360.
061-372 LPH Ack Fail C If no problem is found, replace the following parts in sequence:
BSD-ON:CH6.5 • LPH Y (PL 2.1)
• FFC Y (PL 2.1)
Communication error between ESS and LPH (error in the communication IC or cable). May have occurred due • ESS PWB (PL 35.2)
to noise from the outside, poor FFC connection, bad power supply, etc. Also, may have occurred due to
internal malfunction of LPH.
061-391 LPH LATCH Fail M
Cause/Action
BSD-ON:CH6.4
2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH C and Pixel count error of Video output and LPH is large. Image error may have occurred.
ESS PWB J1362.
• LPH C (PL 2.1) 1. Turn the power OFF and ON.
• FFC C (PL 2.1) 2. Turn the Power OFF and check for disconnection, shortage or contact failure of FFC between LPH M and
• ESS PWB (PL 35.2) ESS PWB J1361.
• LPH M (PL 2.1)
061-373 LPH Ack Fail K • FFC M (PL 2.1)
061-392 LPH LATCH Fail C
BSD-ON:CH6.5
Cause/Action
ESS PWB J1362.
• LPH C (PL 2.1)
• FFC C (PL 2.1)
061-393 LPH LATCH Fail K

BSD-ON:CH6.5
Cause/Action
ESS PWB J1363.
• LPH K (PL 2.1)
• FFC K (PL 2.1)

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062-277 DADF Communication Fail BSD-ON:CH6.3
BSD-ON:CH3.5 Write failure to IEEPROM, or communication failure with EEPROM, retry adjustment value relationship was
detected.
Transmission cannot be established between the ESS PWB and the DADF PWB.
Cause/Action
Cause/Action
2. If the problem persists, replace the CCD Assembly. (PL 1.2)
2. Turn the Power OFF and check for disconnection, shortage or contact failure of wire between ESS PWB
J750 and DADF PWB J751.
• DADF PWB (PL 56.2)
062-360 Carriage Position Fail
BSD-ON:CH6.2
Any of the following was detected:

062-300 Platen Interlock Open
BSD-ON:CH6.1 • An error with the count value of the Carriage Position Control.
• No IIT Regi. Sensor input during Carriage initialization.
Any of the following was detected:
• Abnormality in detected position of IIT Regi. Sensor
• ADF Job was blocked by opening the Platen Cover.

• Platen Cover was opened when the document was set in DADF.
• Platen Cover was opened while performing a Job specified by DADF. Cause/Action
Cause/Action • The Pre Regi Sensor (DC330 [062-212]) for operation failure. (PL 1.6)
Check the following: • Malfunction of IIT Scan Motor (DC330 [062-005/006] (Scan/Return)). (PL 1.6)
• The Drive Belt for slack and wear.
• The DADF for improper closing.
• The Carriage operation for mechanical loading.
• The Platen Close Sensor for failure: DC330 [062-300] (PL 1.3)
• Disconnection, shortage or contact failure of wire between Platen Close Sensor J7251 and ESS PWB
J422. If no problem is found, replace the ESS PWB. (PL 35.2)
If no problem is found, replace the ESS PWB. (PL 35.2)
062-311 IIT Software Logic Fail 062-362 X Hard Fail

BSD-ON:-
BSD-ON:-
Detected abnormality in IISS software.
Hard modification of authentication device was detected.
Cause/Action
Cause/Action
2. If the problem persists, replace the ESS PWB. (PL 35.2)
3. If the problem persists, replace the ESS PWB. (PL 35.2)
062-371 Lamp Illumination Fail

062-345 IIT EEPROM Fail
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Troubleshooting
BSD-ON:CH6.3 5. Check that the current value column becomes ’0’.
6. If the problem persists after performing the above procedure, check the following:
Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts)
• Lamp Assembly (DC330 [062-002]) disconnected. (PL 1.4)
• Disconnection, shortage or contact failure of the Flat Cable between Lamp Assembly P7001 and
Initial Actions ESS PWB J423 (Especially check to see that the Flat Cable is not inserted in an angle).
Check whether there is something blocking the light and check the Lamp, CCD, and White Color Correction
• Disconnection, shortage or contact failure of the Flat Cable between CCD Assembly P700 and
Plate for deterioration or contamination.
ESS PWB J420 (Especially check to see that the Flat Cable is not inserted in an angle).
7. If no problem is found, replace the ESS PWB. (PL 35.2)
Procedure
1. Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then perform
[NVM Write].
062-380 AGC Fail
BSD-ON:CH6.3
2. A 3 or 4-digit number is displayed in the current value column.
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate Insufficient lamp brightness was detected when performing AGC.
parts.
Sample Display Initial Actions
• 110 (3-digit display):
Check whether there is something blocking the light and check the Lamp, CCD, and White Color Correction
Lamp Assy failure and Lamp FFC damage or poor contact. Plate for deterioration or contamination.
(The first digit "1" in "110" is the upper digit, which indicates the Lamp Assembly ("0" in "01" is not
displayed). The lower 2 digits "10" indicates the Lamp FFC. Procedure
The Lamp FFC is damaged or has poor contact. [NVM Write].
(The first 2 digits "10" in "1000" are the upper digits, which indicate the Lamp FFC. The lower 2 digits 2. A 3 or 4-digit number is displayed in the current value column.
"00" indicate that nothing is applicable (no failures). 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate
NOTE: Perform IIT diagnostic and then call NVM [715-030] again to check the value (diagnostic parts.
result). Sample Display
Lamp Assy failure and Lamp FFC damage or poor contact.
Table 1 (The first digit "1" in "110" is the upper digit, which indicates the Lamp Assembly ("0" in "01" is not
Current value Component Name PL No. displayed). The lower 2 digits "10" indicates the Lamp FFC.
00 Not applicable (No errors) -
The Lamp FFC is damaged or has poor contact.
01 Lamp Assembly PL 1.4
(The first 2 digits "10" in "1000" are the upper digits, which indicate the Lamp FFC. The lower 2 digits
02 CCD Assembly PL 1.2 "00" indicate that nothing is applicable (no failures).
03 CCD FFC PL 1.2
NOTE: Perform IIT diagnostic and then call NVM [715-030] again to check the value (diagnostic
04 This value is not displayed -
result).
Table 1
Current value Component Name PL No.
10 Lamp FFC PL 1.4 00 Not applicable (No errors) -
4. After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then perform 02 CCD Assembly PL 1.2
"NVM Write". 03 CCD FFC PL 1.2
Table 1 NOTE: Perform IIT diagnostic and then call NVM [715-030] again to check the value (diagnostic
Current value Component Name PL No. result).

Table 1
08 This value is not displayed - 00 Not applicable (No errors) -
09 This value is not displayed - 01 Lamp Assembly PL 1.4
10 Lamp FFC PL 1.4 02 CCD Assembly PL 1.2
03 CCD FFC PL 1.2
4. After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then perform 04 This value is not displayed -
"NVM Write". 05 This value is not displayed -
5. Check that the current value column becomes ’0’. 06 This value is not displayed -
6. If the problem persists after performing the above procedure, check the following: 07 This value is not displayed -
• Lamp Assembly (DC330 [062-002]) disconnected. (PL 1.4) 08 This value is not displayed -
• Disconnection, shortage or contact failure of the Flat Cable between Lamp Assembly P7001 and 09 This value is not displayed -
10 Lamp FFC PL 1.4
4. After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then perform
7. If no problem is found, replace the ESS PWB. (PL 35.2) "NVM Write".
5. Check that the current value column becomes ’0’.
062-386 AOC Fail 6. If the problem persists after performing the above procedure, check the following:
BSD-ON:CH6.3 • Lamp Assembly (DC330 [062-002]) disconnected. (PL 1.4)
• Disconnection, shortage or contact failure of the Flat Cable between Lamp Assembly P7001 and
A CCD output error was detected when performing AOC.
Procedure ESS PWB J420 (Especially check to see that the Flat Cable is not inserted in an angle).
7. If no problem is found, replace the ESS PWB. (PL 35.2)
[NVM Write].
2. A 3 or 4-digit number is displayed in the current value column.
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate
062-389 Carriage Over Run Fail
parts. BSD-ON:CH6.2
Sample Display
A Carriage overrun was detected.
Lamp Assy failure and Lamp FFC damage or poor contact. Cause/Action
(The first digit "1" in "110" is the upper digit, which indicates the Lamp Assembly ("0" in "01" is not
displayed). The lower 2 digits "10" indicates the Lamp FFC.
• 1000 (4-digit display): • The IIT Regi Sensor (DC330 [062-212]) for operation failure. (PL 1.6)
The Lamp FFC is damaged or has poor contact. • The IIT Scan Motor (DC330 [062-005] (Scan) / DC330 [062-006] (Return)) for operation failure. (PL 1.6)
(The first 2 digits "10" in "1000" are the upper digits, which indicate the Lamp FFC. The lower 2 digits • Check the Carriage operation for mechanical load, the Carriage Cable for improper winding, and the rail
"00" indicate that nothing is applicable (no failures). for contamination/foreign substances.
• The Full Rate/Half Rate Carriages for improper positioning (ADJ 1.3.1).
If no problem is found, replace the ESS PWB. (PL 35.2)

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4. After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then perform
"NVM Write".
062-393 CCD PWB Sync Signal Fail 5. Check that the current value column becomes ’0’.
BSD-ON:CH6.3 6. If the problem persists after performing the above procedure, check the following:
• Lamp Assembly (DC330 [062-002]) disconnected. (PL 1.4)
• Write failure to the Shading Memory has occurred. • Disconnection, shortage or contact failure of the Flat Cable between Lamp Assembly P7001 and
• Detected that there is no writing can be done in Gap Memory. ESS PWB J423 (Especially check to see that the Flat Cable is not inserted in an angle).
• Averaging processing error has occurred in the ASIC. • Disconnection, shortage or contact failure of the Flat Cable between CCD Assembly P700 and
Procedure 7. If no problem is found, replace the ESS PWB. (PL 35.2)
[NVM Write]. 062-396 CCD Cable Connection Fail
2. A 3 or 4-digit number is displayed in the current value column. BSD-ON:CH6.3
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate
parts. A CIS Flat Cable connection error was detected.
Sample Display
Cause/Action
Lamp Assy failure and Lamp FFC damage or poor contact. 1. Turn the power OFF and ON.
(The first digit "1" in "110" is the upper digit, which indicates the Lamp Assembly ("0" in "01" is not 2. Turn the Power OFF, and check for disconnection, shortage or contact failure of the Flat Cable between
CCD Assy P700 and ESS PWB J420 (Especially check to see that the Flat Cable is not inserted in an
displayed). The lower 2 digits "10" indicates the Lamp FFC.
angle).
The Lamp FFC is damaged or has poor contact.
• CCD FFC (PL 1.2)
(The first 2 digits "10" in "1000" are the upper digits, which indicate the Lamp FFC. The lower 2 digits
"00" indicate that nothing is applicable (no failures).
NOTE: Perform IIT diagnostic and then call NVM [715-030] again to check the value (diagnostic
result).
062-790 X- Recognition Fail
BSD-ON:-
Table 1 The document being scanned is a legal tender, securities, etc., and therefore is prohibited by law.
00 Not applicable (No errors) -
Cause/Action
Refer to [Legal Notices] in the User Guide to check the document types available for copying.
02 CCD Assembly PL 1.2
03 CCD FFC PL 1.2
10 Lamp FFC PL 1.4
071-100 Tray 1 Miss Pre Feed Jam 071-210 Tray 1 Lift Up Fail
BSD-ON:CH8.1,CH7.7 BSD-ON:CH7.7
Paper does not turn the Tray 1 Feed Out Sensor ON within the specified time after Tray 1 Feed Start. Tray 1 Lift Up NG has occurred for three consecutive times.
• The Tray 1 Pre Feed Sensor (DC330 [071-105]) for operation failure. (PL 9.4) • Operation failure of Tray 1 Level Sensor (DC330 [071-102]). (PL 9.4)
• The Tray 1 Feed/Lift Up Motor (DC330 [071-001] (Feed)) for operation failure. (PL 9.4) • The Tray 1 Feed/Lift Motor (DC330 [071-002] (Lift Up)) for operation failure. (PL 9.4)
• The T/A Roll, Feed Roll, and Nudger Roll for transportation failure due to contamination, wear, and • The drive system between the Bottom Plate and the Tray 1 Feed/Lift Motor for operation failure.
deterioration. • The Tray for Paper misload
• The Drive Gear for wear and damage. • The Tray for existence of objects other than Paper.
• A paper transportation failure due to foreign substances on the paper path.
• Usage of out of spec paper. Replace the DRIVE PWB if there is no problem after checking. (PL 18.2)
Replace the DRIVE PWB if there is no problem after checking. (PL 9.4)
071-212 Tray 1 Paper Size Sensor Broken

BSD-ON:CH7.1
071-105 Regi. Sensor On Jam (Tray 1)
BSD-ON:CH8.5,CH7.7 Abnormal output AD value from Tray 1 Paper Size Sensor was detected.
The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed from Tray Cause/Action
1. Check the following:
Cause/Action • Broken link and damage at the bottom of the tray

Check the following: • The Actuator at the rear of the Tray for operation failure
• The Tray 1 Size Sensor (DC140 [071-200]/DC330 [071-104]) for operation failure. (PL 9.1)
Replace the DRIVE PWB if there is no problem after checking. (PL 18.2)
• The Takeaway Clutch (DC330 [077-001]) for operation failure. (PL 3.3)
• The Tray 1 Feed/Lift Up Motor (DC330 [071-001] (Feed)) for operation failure. (PL 9.4)
• The Sub Motor (DC330 [042-004]) for operation failure. (PL 3.2)
• The Feed Roll for contamination, wear, and transportation failure due to deterioration.


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072-101 Tray2 Miss Feed Jam • The Drive Gear for wear and damage.
Paper does not turn the Tray 2 Feed Out Sensor ON within the specified time after Tray 2 Feed Start.
Cause/Action
Check the following: • 1TM PWB (PL 10.4)
• 3TM PWB (PL 11.5)
• The Tray 2 Feed Out Sensor (DC330 [072-103]) for operation failure. (PL 10.3, PL 11.4, PL 12.2) • STM PWB (PL 12.5)
• The 1TM Take Away Motor (DC330 [077-033]) for operation failure. (PL 10.4) • DRIVE PWB (PL 18.2)
• The 3TM Take Away Motor (DC330 [077-033]) for operation failure. (PL 11.5) • ESS PWB (PL 35.2)
• The STM Takeaway Motor (DC330 [077-033]) for operation failure. (PL 12.5)
• The Tray 2 Feed/Lift Up Motor (DC330 [072-001] (Feed)) for operation failure. (PL 10.6,PL 11.7,PL 12.7)
• The T/A Roll, Feed Roll, and Nudger Roll for transportation failure due to contamination, wear, and 072-210 Tray 2 Lift Up Fail
deterioration. BSD-ON:CH7.8,CH7.9,CH7.10
• A paper transportation failure due to foreign substances on the paper path. Tray 2 Lift Up NG has occurred for three consecutive times.
Cause/Action
If no problem is found, replace the following parts in sequence. Check the following:
• 1TM PWB (PL 10.4) • Operation failure of Tray 2 Level Sensor (DC330 [072-102]). (PL 10.6,PL 11.7,PL 12.7)
• 3TM PWB (PL 11.5) • The Tray 2 Feed/Lift Motor (DC330 [072-002] (Lift Up)) for operation failure. (PL 10.6,PL 11.7,PL 12.7)
• STM PWB (PL 12.5) • The drive system between the Bottom Plate and the Tray 2 Feed/Lift Motor for operation failure.
• ESS PWB (PL 35.2) • The Tray for Paper misload
• The Tray for existence of objects other than Paper.
072-105 Regi. Sensor On Jam (Tray 2) If no problem is found, replace the following parts in sequence.
BSD-ON:CH8.5
• 1TM PWB (PL 10.4)
Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding the Feed • 3TM PWB (PL 11.5)
from Tray2. • STM PWB (PL 12.5)
Cause/Action
Abnormal output AD value from Tray 2 Paper Size Sensor was detected.
• The Takeaway Clutch (DC330 [077-001]) for operation failure. (PL 3.3) Cause/Action
• The 1TM Take Away Motor (DC330 [077-033]) for operation failure. (PL 10.4)
• The STM Takeaway Motor (DC330 [077-033]) for operation failure. (PL 12.5) • Broken link and damage at the bottom of the tray
• The T/A Roll, Feed Roll, and Pinch Roll for transportation failure due to contamination, wear, and • The Actuator at the rear of the Tray for operation failure
deterioration.

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• The Tray 2 Size Sensor (DC140 [072-200]/DC330 [072-104]) for operation failure. (PL 10.3, PL 11.4, PL
12.1)
• 1TM PWB (PL 10.4)

• 3TM PWB (PL 11.5)
072-900 Tray 2 Feed Out Sensor Static Jam

When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were
closed (all interlocks including options), remaining paper on Tray 2 Feed Out Sensor was detected.
Cause/Action
1. Check the Tray 2 Feed Out Sensor for remaining paper, the Actuator for return failure, and contamination
on sensors, etc.
2. The Tray 2 Feed Out Sensor (DC330 [072-103]) for operation failure. (PL 10.3, PL 11.4, PL 12.2)
• 1TM PWB (PL 10.4)
• 3TM PWB (PL 11.5)
073-105 Regi. Sensor On Jam (Tray 3) • The Tray 4 Feed/Lift Up Motor (DC330 [074-001] (Feed)) for operation failure. (PL 11.8)
• The T/A Roll, Feed Roll, and Nudger Roll for transportation failure due to contamination, wear, and
BSD-ON:CH8.5
deterioration.
Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding the Feed • The Drive Gear for wear and damage.
from Tray 3. • A paper transportation failure due to foreign substances on the paper path.
Cause/Action
Check the following: If no problem is found, replace the following parts in sequence.
• The Regi Sensor (DC330 [077-104]) for operation failure. (PL 15.1) • 1TM PWB (PL 10.4)
• The Regi Clutch (DC330 [077-002]) for operation failure. (PL 15.1) • 3TM PWB (PL 11.5)
• The Takeaway Clutch (DC330 [077-001]) for operation failure. (PL 3.3) • STM PWB (PL 12.5)
• The 1TM Take Away Motor (DC330 [077-033]) for operation failure. (PL 10.4) • ESS PWB (PL 35.2)
• The STM Takeaway Motor (DC330 [077-033]) for operation failure. (PL 12.5)
• The T/A Roll, Feed Roll, and Pinch Roll for transportation failure due to contamination, wear, and 073-210 Tray 3 Lift Up Fail
deterioration. BSD-ON:CH7.11
• A paper transportation failure due to foreign substances on the paper path. Tray 3 Lift Up NG has occurred for three consecutive times.
Cause/Action
If no problem is found, replace the following parts in sequence: Check the following:
• 1TM PWB (PL 10.4) • Operation failure of Tray 3 Level Sensor (DC330 [073-102]). (PL 11.8)
• 3TM PWB (PL 11.5) • The Tray 3 Feed/Lift Motor (DC330 [073-002] (Lift Up)) for operation failure. (PL 11.8)
• STM PWB (PL 12.5) • The drive system between the Bottom Plate and the Tray 3 Feed/Lift Motor for operation failure.
• DRIVE PWB (PL 18.2) • The Tray for Paper misload
• ESS PWB (PL 35.2) • The Tray for existence of objects other than Paper.
If no problem is found, replace the 3TM PWB (PL 11.5).

073-106 Tray 2 Feed Out Sensor On Jam
BSD-ON:CH8.2,CH8.3,CH8.4 073-212 Tray 3 Paper Size Sensor Broken
BSD-ON:CH7.5
Paper does not turn the Tray 2 Feed Out Sensor ON within the specified time after each Tray Feed Start.
Cause/Action
Check the following: Cause/Action
• The Tray 2 Feed Out Sensor (DC330 [072-103]) for operation failure. (PL 10.3, PL 11.4, PL 12.2)
• The 1TM Take Away Motor (DC330 [077-033]) for operation failure. (PL 10.4) • Broken link and damage at the bottom of the tray
• The 3TM Take Away Motor (DC330 [077-033]) for operation failure. (PL 11.5) • The Actuator at the rear of the Tray for operation failure
• The STM Takeaway Motor (DC330 [077-033]) for operation failure. (PL 12.5) • The Tray 3 Size Sensor (DC140 [073-200]/DC330 [073-104]) for operation failure. (PL 11.4)
• The Tray 2 Feed/Lift Up Motor (DC330 [072-001] (Feed)) for operation failure. (PL 10.6,PL 11.7,PL 12.7)
• The Tray 3 Feed/Lift Up Motor (DC330 [073-001] (Feed)) for operation failure. (PL 11.8) If no problem is found, replace the 3TM PWB (PL 11.5).

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074-105 Regi. Sensor On Jam (Tray 4) If no problem is found, replace the 3TM PWB (PL 11.5).
BSD-ON:CH8.5
Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding the Feed BSD-ON:CH7.6
from Tray 4.
Cause/Action
Check the following: Cause/Action
• The Regi Clutch (DC330 [077-002]) for operation failure. (PL 15.1) • Broken link and damage at the bottom of the tray
• The Takeaway Clutch (DC330 [077-001]) for operation failure. (PL 3.3) • The Actuator at the rear of the Tray for operation failure
• The 1TM Take Away Motor (DC330 [077-033]) for operation failure. (PL 10.4) • The Tray 4 Size Sensor (DC140 [074-200]/DC330 [074-104]) for operation failure. (PL 11.4)
• The STM Takeaway Motor (DC330 [077-033]) for operation failure. (PL 12.5) If no problem is found, replace the 3TM PWB (PL 11.5).
• The T/A Roll, Feed Roll, and Pinch Roll for transportation failure due to contamination, wear, and
deterioration.
• 1TM PWB (PL 10.4)

• 3TM PWB (PL 11.5)
074-210 Tray 4 Lift Up Fail

BSD-ON:CH7.12
Tray 4 Lift Up NG has occurred for three consecutive times.
Cause/Action
• Operation failure of Tray 4 Level Sensor (DC330 [074-102]). (PL 11.8)

• The Tray 4 Feed/Lift Motor (DC330 [074-002] (Lift Up)) for operation failure. (PL 11.8)
• The drive system between the Bottom Plate and the Tray 4 Feed/Lift Motor for operation failure.
• The Tray for Paper misload
• The Tray for existence of objects other than Paper.

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075-135 Regi. Sensor On Jam (MSI)
BSD-ON:CH8.5,CH8.1
Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding the Feed
from MSI.
Cause/Action
• The MSI Feed Clutch (DC330 [075-001]) for operation failure. (PL 13.3)
• The Takeaway Clutch (DC330 [077-001]) for operation failure. (PL 3.3)
• The MSI Feed Roll, MSI Nudger Roll, T/A Roll for contamination, wear, and transportation failure due to
deterioration.


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077-101 Regi. Sensor Off Jam 077-105 Exit Sensor 2 Off Jam
Paper does not Regi Sensor OFF within the specified time range from turning On the Regi Clutch. After the Exit 2 Sensor is turned ON, the paper did not turn Exit 2 Sensor OFF within the specified time.
• The Regi Sensor (DC330 [077-104]) for operation failure. (PL 15.1) • The Exit 2 Sensor (DC330 [077-100]) for operation failure. (PL 17.4)
• The Sub Motor (DC330 [042-004]) for operation failure. (PL 3.2) • The Exit 2 Motor (DC330 [077-014]) for operation failure. (PL 17.4)
• The Regi Clutch (DC330 [077-002]) for operation failure. (PL 15.1) • A paper transportation failure due to a foreign substance/burr on the paper path.
• Misplaced paper orientation of the Tray/MSI. • The Exit 2 Roll and Pinch Roll for contamination, wear, and revolution failure
• The Regi Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration. • The Exit 2 Roll Drive Gear for wear and damage
• The Transfer Unit for a decrease in transportation force. • Usage of out of spec paper.
• The Drive Gear for wear and damage. • The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure
• Usage of out of spec paper. If no problem is found, replace the following parts in sequence:
If no problem is found, replace the following parts in sequence: • DRIVE PWB (PL 18.2)
077-109 Fusing Unit Exit Sensor On Jam
BSD-ON:CH10.4
077-104 Fusing Unit Exit Sensor Off Jam (Short)
The Fusing Unit Exit Sensor did not turn ON within the specified time after the Regi Clutch On.
BSD-ON:CH10.4
After the Fusing Unit Exit Sensor is turned ON, the paper turned the Fusing Unit Exit Sensor OFF before the Cause/Action
specified time. Check the following:
Cause/Action • The Fusing Unit Exit Sensor (DC330 [077-101]) for operation failure. (PL 7.1)
Check the following: • The Fusing Motor (DC330 [042-007]) for operation failure. (PL 3.2)
• The Fusing Unit Exit Sensor (DC330 [077-101]) for operation failure. (PL 7.1) • The Fusing Unit for improper installation and deformation.
• The Fusing Motor (DC330 [042-007]) for operation failure. (PL 3.2) • The Transfer Unit for a decrease in transportation force.
• The Exit 2 Motor (DC330 [077-014]) for operation failure. (PL 17.4) • The Drive Gear for wear and damage.
• The Heat Roll for wound up, stuck paper. • The Heat Roll for wound up, stuck paper.
• Usage of out of spec paper. • A paper transportation failure due to foreign substances on the paper path.
• ESS PWB (PL 35.2) • DRIVE PWB (PL 18.2)

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077-113 Fusing Unit Exit Sensor Off Jam (Long) • DRIVE PWB (PL 18.2)
BSD-ON:CH10.4
After the Fusing Unit Exit Sensor is turned ON, the paper did not turn the Fusing Unit Exit Sensor OFF within the
specified time. 077-126 Exit Sensor 2 On Jam
BSD-ON:CH10.6
Cause/Action
Check the following: After the Fusing Unit Exit Sensor is turned ON, the paper did not turn the Exit 2 Sensor ON within the specified
time.
• The Fusing Unit Exit Sensor (DC330 [077-101]) for operation failure. (PL 7.1)
• The Fusing Motor (DC330 [042-007]) for operation failure. (PL 3.2) Cause/Action
• The Exit 2 Motor (DC330 [077-014]) for operation failure. (PL 17.4) Check the following:
• The Exit Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration.
• The Exit 2 Sensor (DC330 [077-100]) for operation failure. (PL 17.4)
• The Transfer Unit for a decrease in transportation force.
• The Exit 2 Motor (DC330 [077-014]) for operation failure. (PL 17.4)
• The Heat Roll for wound up, stuck paper.
• The Exit Gate Solenoid (DC330 [077-004]) for operation failure. (PL 17.5)
• The Fusing Unit Exit Sensor (DC330 [077-101]) for operation failure. (PL 7.1)
• The Fusing Motor (DC330 [042-007]) for operation failure. (PL 3.2)
• A paper transportation failure due to a foreign substance/burr on the paper path.
• The Exit 2 Roll and Pinch Roll for contamination, wear, and revolution failure
• DRIVE PWB (PL 18.2) • The Exit 2 Roll Drive Gear for wear and damage
• ESS PWB (PL 35.2) • Usage of out of spec paper.
• The Heat Roll for wound up, stuck paper.
• The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure
077-123 Regi. Sensor On Jam (Duplex Direct)
BSD-ON:CH8.5,CH10.8 If no problem is found, replace the following parts in sequence:
Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding the • DRIVE PWB (PL 18.2)
Duplex Path from Tray2. • ESS PWB (PL 35.2)
Cause/Action
Check the following: 077-211 Tray Module Kind Mismatch
• The Regi Sensor (DC330 [077-104]) for operation failure. (PL 15.1) BSD-ON:CH3.2,CH3.3
• The Duplex Clutch (DC330 [077-003]) for operation failure. (PL 14.3)
A different type of Tray Module is connected.
• The Fusing Motor (DC330 [042-007]) for operation failure. (PL 3.2)
• The Exit 2 Motor (DC330 [077-014]) for operation failure. (PL 17.4) Cause/Action
• The Exit Roll, Duplex Roll and Pinch Roll for transportation failure due to contamination, wear, and 1. Turn the power OFF and ON.
deterioration.
• The supported Tray Module of this machine is correctly connected.
• The settings of the Tray Module type of NVM[742-205] are correct.

• 1TM PWB (PL 10.4)
• 3TM PWB (PL 11.5) • 1TM PWB (PL 10.4)
• STM PWB (PL 12.5) • 3TM PWB (PL 11.5)
• DRIVE PWB (PL 18.2) • STM PWB (PL 12.5)
077-212 Tray Module Reset Fail

BSD-ON:CH3.2,CH3.3,CH1.7 077-215 Tray Module Communication Fail
The Tray Module reset was detected.
Detected to be response error from the communication with the Tray Module.
Cause/Action
1. Turn the power OFF and ON. Cause/Action
2. Turn OFF the power and check the following connections for open circuits, short circuits, and poor 1. Turn the power OFF and ON.
contacts. 2. Turn OFF the power and check the following connections for open circuits, short circuits, and poor
• Between DRIVE PWB J592 and STM PWB J541 contacts.
• Between DRIVE PWB J592 and 1TM PWB J541 • Between DRIVE PWB J592 and STM PWB J541
• Between DRIVE PWB J592 and 3TM PWB J541 • Between DRIVE PWB J592 and 1TM PWB J541
• Between DRIVE PWB J401 and ESS PWB J1334 • Between DRIVE PWB J592 and 3TM PWB J541
• Between DRIVE PWB J401 and ESS PWB J1334
• 1TM PWB (PL 10.4)
• 3TM PWB (PL 11.5) • 1TM PWB (PL 10.4)
• STM PWB (PL 12.5) • 3TM PWB (PL 11.5)
• DRIVE PWB (PL 18.2) • STM PWB (PL 12.5)
077-214 Tray Module Logic Fail

BSD-ON:CH3.2,CH3.3,CH1.7 077-300 Front Cover Open
BSD-ON:CH1.8
A fatal error was detected in the Tray Module.
Front Cover was detected to be open.
Cause/Action
2. Turn OFF the power and check the following connections for open circuits, short circuits, and poor Check the following:
contacts.
• Between DRIVE PWB J592 and STM PWB J541 • The Front Cover Interlock Switch (DC330 [077-303]) for operation failure. (PL 18.1)
• Between DRIVE PWB J592 and 1TM PWB J541 • The Front Cover for damage or mismatch.
• Between DRIVE PWB J592 and 3TM PWB J541 If no problem is found, replace the following parts in sequence:
• LVPS (PL 18.2)

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• ESS PWB (PL 35.2) Cause/Action
077-301 L/H Cover Open • The L/H High Cover Switch (DC330 [077-302]) for operation failure. (PL 17.4)
BSD-ON:CH1.8 • The L/H High Cover for damage or mismatch.
L/H Cover Open was detected.
• The L/H Cover Interlock Switch (DC330 [077-300]) for operation failure. (PL 14.1) 077-314 P/H Module Logic Fail
• The L/H Cover for damage or mismatch. BSD-ON:CH3.2,CH3.3,CH1.7
A fatal error was detected in the Tray Module.
• LVPS (PL 18.2)
• DRIVE PWB (PL 18.2) Cause/Action
2. Turn OFF the power and check the following connections for open circuits, short circuits, and poor
contacts.
077-305 TM Left Cover Open • Between DRIVE PWB J592 and STM PWB J541
BSD-ON:CH1.9 • Between DRIVE PWB J592 and 1TM PWB J541
• Between DRIVE PWB J592 and 3TM PWB J541
Detected opened Tray Module Left Cover.
Cause/Action
• 1TM PWB (PL 10.4)
• The 1TM Left Cover Switch (DC330 [077-306]) for operation failure. (PL 10.3)
• 3TM PWB (PL 11.5)
• The 3TM Left Cover Switch (DC330 [077-306]) for operation failure. (PL 11.3)
• The STM Left Cover Switch (DC330 [077-306]) for operation failure. (PL 12.3)
• The L/H Cover for damage or mismatch.
• 1TM PWB (PL 10.4)

• 3TM PWB (PL 11.5) 077-900 Regi. Sensor Static Jam
• STM PWB (PL 12.5) BSD-ON:CH8.5
• ESS PWB (PL 35.2) closed (all interlocks including options), remaining paper on Regi. Sensor was detected.
Cause/Action
077-308 L/H High Cover Open 1. Check the Regi. Sensor for remaining paper, the Actuator for return failure, contamination on sensor,
BSD-ON:CH10.6 and etc.
2. The Regi Sensor (DC330 [077-104]) for operation failure. (PL 15.1)
L/H High Cover Open was detected.
077-901 Fusing Unit Exit Sensor Static Jam

BSD-ON:CH10.4
closed (all interlocks including options), remaining paper on Fusing Unit Exit Sensor was detected.
Cause/Action
1. Check the Fusing Unit Exit Sensor for remaining paper, the Actuator for return failure, contamination on
sensor, and etc.
2. The Fusing Unit Exit Sensor (DC330 [077-101]) for operation failure. (PL 7.1)
077-902 Exit 2 Sensor Static Jam

BSD-ON:CH10.6
closed (all interlocks including options), remaining paper on Exit 2 Sensor was detected.
Cause/Action
1. Check the Exit 2 Sensor for remaining paper, the Actuator for return failure, contamination on sensor,
and etc.
2. The Exit 2 Sensor (DC330 [077-100]) for operation failure. (PL 17.4)

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089-600 RC Sample Lateral Fail-A1 089-606 RC Sample Block Fail-B-#1-Out
BSD-ON:CH6.6,CH9.9 FIP
CF-002 Refer to FIP.
There is an error with the Cyan fast scan position that is used as a reference during A1 (fine adjustment pattern)
and C patch detection. (This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is only
recorded in history.) 089-607 RC Sample Block Fail-B-#2-In
FIP
NOTE: When multiple failures with Chain No. 089 (RegiCon) occur, take action according to the priority CF-002 Refer to FIP.
order in the following table. Solving a higher priority failure may sometimes also repair the other failures.
Table 1 089-609 RC Sample Block Fail-B-#2-Out

Priority Chain-Link Fail Item FIP
1 (High) 089-616 RC Data Over Flow Fail CF-002 Refer to FIP.
2 089-604 to 089-615 RC Sample Block Fail-B

3 089-601 to 089-603 RC Sample Block Fail-A1
089-610 RC Sample Block Fail-B-#3-In
4 089-600 RC Sample Lateral Fail-A1 FIP
5 089-617 RC Data Over Range Fail CF-002 Refer to FIP.
6 (Low) 089-674, 089-676 MOB LED Fail
089-612 RC Sample Block Fail-B-#3-Out
Procedure FIP
Check the installation status of the IBT Belt Unit. Is the IBT Belt Unit installed properly? CF-002 Refer to FIP.
Y N
Install the IBT Belt Unit properly. 089-613 RC Sample Block Fail-B-#4-In
Replace the IBT Belt Unit (PL 6.1).
FIP
After a replacement, enter the CE Mode to clear the following [HFSI counter]. CF-002 Refer to FIP.
• Chain-Link: 954-820
089-615 RC Sample Block Fail-B-#4-Out
If the problem persists, replace the DRIVE PWB (PL 18.2). After the replacement, perform DC675 FIP
Registration Control Setup Cycle. CF-002 Refer to FIP.
089-601 RC Sample Block Fail-A1-In

FIP
CF-001 Refer to FIP. 089-616 RC Data Over Flow Fail
BSD-ON:CH6.6,CH9.9
089-603 RC Sample Block Fail-A1-Out
The correction setting value of calculation result has exceeded the settable range. (This is a hidden failure.
FIP The Color Regi Spec cannot be guaranteed and Data is only recorded in history.)
CF-001Refer to FIP.
089-604 RC Sample Block Fail-B-#1-In

FIP

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NOTE:
When multiple failures of Chain No. 089 (RegiCon) occur, refer to the Note in 089-600 FIP and take action
starting with the Fail that is highest in priority order. 089-623 Vsout Stability Fail-In
Procedure FIP
Perform DC675 Registration Control Setup Cycle and compare the correction amount with the value in the CF-003 Refer to FIP.
following table.
089-629 Vsout Stability Fail-Out
Table 1
FIP
Adjustment Range
Correction item CF-003 Refer to FIP.
Min Max
Fast Scan Margin -90 +90 089-674 MOB LED Fail-In
Slow Scan Margin -4720 +4720 FIP
Skew -800 +800 CF-004 Refer to FIP.
Is the item that has reached the adjustment range (MIN or MAX), "Fast Scan Margin" or "Slow 089-676 MOB LED Fail-Out
Scan Margin"? FIP
Y N
Check the following: CF-004 Refer to FIP.
• Check the position of Drum Cartridge of each color.
If no problem is found, replace the following parts in sequence: However, each time a parts is replaced, 089-677 MOB TH Fail-In
check whether the Fail is still occurring. FIP
• Drum Cartridge of the applicable color (PL 8.1)
• LPH of the applicable color (PL 2.1)
Is the item that has reached the adjustment range (MIN or MAX) "Slow Scan Margin"?
089-679 MOB TH Fail-Out
Y N FIP
Raise/lower the LPH (Y, M, C, K) 2 to 3 times to check the LPH lift up/down mechanism. CF-005 Refer to FIP.
If no problem is found after checking, replace the LPH of the applicable color (PL 2.1).
Replace DRIVE PWB (PL 18.2). After the replacement, perform DC675 Registration Control Setup Cycle.
089-617 RC Data Over Range Fail

BSD-ON:CH6.6,CH9.9
The result from adding the offset value to the color registration correction value has exceeded the settable
range. (This is a hidden failure)
NOTE:
When multiple failures of Chain No. 089 (RegiCon) occur, refer to the Note in 089-600 FIP and take action
starting with the Fail that is highest in priority order.
Cause/Action
1. Check the value of NVM [759-319] (Lead Regi Offset).
2. Check the value of NVM [759-321] (Front Side Reg Offset).
3. Check the value of NVM [759-322] (Back Side Reg Offset).
091-328 Drum CRUM K Authentication IC Is Not Available CRUM authentication IC communication error. NAK was detected in communication with CRUM
authentication IC.
BSD-ON:CH9.2
CRUM authentication IC communication error. NAK was detected in communication with CRUM
Cause/Action
authentication IC. 1. Turn the power OFF and ON.
Cause/Action • Drum Cartridge (C) (PL 8.1)
1. Turn the power OFF and ON. • DRIVE PWB (PL 18.2)
2. If the problem persists, replace the following parts in sequence: • ESS PWB (PL 35.2)
• Drum Cartridge (K) (PL 8.1)
• ESS PWB (PL 35.2) 091-400 Waste Toner Bottle Near Full
BSD-ON:CH9.13
091-329 Drum CRUM Y Authentication IC Is Not Available The replacement time of the Waste Toner Bottle is nearer than Pre Near.
BSD-ON:CH9.1
Cause/Action
CRUM authentication IC communication error. NAK was detected in communication with CRUM Prepare a new Waste Toner Bottle as the replacement time of the Waste Toner Bottle is approaching. In
authentication IC. addition, replace the Waste Toner Bottle as necessary. (PL 8.1)
Cause/Action
091-401 Drum Cartridge K Near Life
• Drum Cartridge (Y) (PL 8.1) BSD-ON:CH9.2

The replacement time of the Drum Cartridge (K) is approaching than Pre Near.
Cause/Action
Replace the Drum Cartridge (K) as necessary as the replacement time of the Drum Cartridge (K) is
091-330 Drum CRUM M Authentication IC Is Not Available approaching. (PL 8.1)
BSD-ON:CH9.1
091-402 Drum Cartridge K Life Over
CRUM authentication IC communication error. NAK was detected in communication with CRUM BSD-ON:CH9.2
authentication IC.
It is time to replace the Drum Cartridge (K).
Cause/Action
2. If the problem persists, replace the following parts in sequence: Replace the Drum Cartridge (K). (PL 8.1)
• Drum Cartridge (M) (PL 8.1)
• DRIVE PWB (PL 18.2) 091-405 Waste Toner Bottle Pre Near Full
• ESS PWB (PL 35.2) BSD-ON:CH9.13
The replacement time of the Waste Toner Bottle is approaching.

091-331 Drum CRUM C Authentication IC Is Not Available
BSD-ON:CH9.2

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Prepare a new Waste Toner Bottle as the replacement time of the Waste Toner Bottle is approaching. In Prepare a new Drum Cartridge (M) as the replacement time of the Drum Cartridge (M) is approaching. In
addition, replace the Waste Toner Bottle as necessary. (PL 8.1) addition, replace the Drum Cartridge (M) as necessary. (PL 8.1)
091-431 Drum Cartridge C Near Life

BSD-ON:CH9.2
091-406 Drum Cartridge K Pre Near Life
BSD-ON:CH9.2 The replacement time of the Drum Cartridge (C) is approaching than Pre Near.
It is necessary to prepare for Drum Cartridge (K) replacement. Cause/Action

Replace the Drum Cartridge (K) as necessary as the replacement time of the Drum Cartridge (K) is
Cause/Action approaching. (PL 8.1)
Prepare a new Drum Cartridge (K) as the replacement time of the Drum Cartridge (K) is approaching. In
addition, replace the Drum Cartridge (K) as necessary. (PL 8.1) 091-436 Drum Cartridge C Pre Near Life
BSD-ON:CH9.2
091-411 Drum Cartridge Y Near Life
BSD-ON:CH9.1 It is necessary to prepare for Drum Cartridge (C) replacement.
The replacement time of the Drum Cartridge (Y)is approaching than Pre Near. Cause/Action
Prepare a new Drum Cartridge (C) as the replacement time of the Drum Cartridge (C) is approaching. In
Cause/Action addition, replace the Drum Cartridge (C) as necessary. (PL 8.1)
Replace the Drum Cartridge (Y) as necessary as the replacement time of the Drum Cartridge (Y) is
approaching. (PL 8.1) 091-480 Drum Cartridge Y Life Over
BSD-ON:CH9.1
091-416 Drum Cartridge Y Pre Near Life
BSD-ON:CH9.1 It is time to replace the Drum Cartridge (Y).
It is necessary to prepare for Drum Cartridge (Y) replacement. Cause/Action

Replace the Drum Cartridge (Y). (PL 8.1)
Cause/Action
Prepare a new Drum Cartridge (Y) as the replacement time of the Drum Cartridge (Y) is approaching. In 091-481 Drum Cartridge M Life Over
addition, replace the Drum Cartridge (Y) as necessary. (PL 8.1)
BSD-ON:CH9.1
091-421 Drum Cartridge M Near Life It is time to replace the Drum Cartridge (M).
BSD-ON:CH9.1
Cause/Action
The replacement time of the Drum Cartridge (M) is approaching than Pre Near.
Replace the Drum Cartridge (M). (PL 8.1)
Cause/Action
091-482 Drum Cartridge C Life Over
Replace the Drum Cartridge (M) as necessary as the replacement time of the Drum Cartridge (M) is
approaching. (PL 8.1) BSD-ON:CH9.2
It is time to replace the Drum Cartridge (C).

091-426 Drum Cartridge M Pre Near Life
BSD-ON:CH9.1 Cause/Action
Replace the Drum Cartridge (C). (PL 8.1)
It is necessary to prepare for Drum Cartridge (M) replacement.
091-911 Waste Toner Bottle Full Cause/Action
BSD-ON:CH9.13 1. Unplug Drum Cartridge (K) and plug back in.
2. Wipe the joining terminal between CRUM PWB of Drum Cartridge (K) and CRUM of Xero CRUM
Detected fill Waste Toner Bottle. Connector Assembly (K) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
Cause/Action • Disconnection, shortage or contact failure of wire between DRIVE PWB J409 and Xero CRUM
Replace the Waste Toner Container. (PL 8.1) Connector Assembly (K) J109.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
If the problem persists, check the following: Drum Cartridge (K) and CRUM of Xero CRUM Connector Assembly (K).
• Drum Cartridge (K) setup error.
• The Waste Toner Bottle Full Switch (DC330 [091-200]) for operation failure. (PL 8.1)
• Deformation, defective alignment of Waste Toner Bottle, uncleanness of detection part.
• Drum Cartridge (K) (PL 8.1)
• DRIVE PWB (PL 18.2) • Xero CRUM Connector Assembly (K) (PL 8.2)
091-913 Drum Cartridge K Life End

BSD-ON:CH9.2
091-927 Drum CRUM Y Not In Position
Indicates that it is time to replace Drum Cartridge (K). (Restrict Print operation) BSD-ON:CH9.1
Cause/Action CRUM of Drum Cartridge (Y) is not installed in the predetermined position (CRUM falling out).
Replace the Drum Cartridge (K). (PL 8.1)

Cause/Action
1. Unplug Drum Cartridge (Y) and plug back in.
2. Wipe the joining terminal between CRUM PWB of Drum Cartridge (Y) and CRUM of Xero CRUM
091-916 Drum CRUM K Data Mismatch Connector Assembly (Y) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
BSD-ON:CH9.2
• Disconnection, shortage or contact failure of wire between DRIVE PWB J409 and Xero CRUM
Detected invalid Authentication Area Data of CRUM of Drum Cartridge (K). Connector Assembly (Y) J112.
Cause/Action Drum Cartridge (Y) and CRUM of Xero CRUM Connector Assembly (Y).
Unplug and plug the Drum Cartridge (K) back in and check for any setup error. • Drum Cartridge (Y) setup error.
If no problem is found, replace it with the genuine Drum Cartridge (K) (PL 8.1). If no problem is found, replace the following parts in sequence:
• Drum Cartridge (Y) (PL 8.1)
• Xero CRUM Connector Assembly (Y) (PL 8.2)
091-921 Drum CRUM K Not In Position
BSD-ON:CH9.2
091-928 Drum CRUM M Not In Position
CRUM of Drum Cartridge (K) is not installed in the predetermined position (CRUM falling out). BSD-ON:CH9.1
CRUM of Drum Cartridge (M) is not installed in the predetermined position (CRUM falling out).

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1. Unplug Drum Cartridge (M) and plug back in. Unplug and plug the Drum Cartridge (Y) back in and check for any setup error.
2. Wipe the joining terminal between CRUM PWB of Drum Cartridge (M) and CRUM of Xero CRUM
Connector Assembly (M) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) If no problem is found, replace it with the genuine Drum Cartridge (Y) (PL 8.1).
Connector Assembly (M) J111.
091-944 Drum CRUM M Data Mismatch
Drum Cartridge (M) and CRUM of Xero CRUM Connector Assembly (M). BSD-ON:CH9.1
• Drum Cartridge (M) setup error.
Detected invalid Authentication Area Data of CRUM of Drum Cartridge (M).

• Drum Cartridge (M) (PL 8.1) Unplug and plug the Drum Cartridge (M) back in and check for any setup error.
• Xero CRUM Connector Assembly (M) (PL 8.2)
• DRIVE PWB (PL 18.2) If no problem is found, replace it with the genuine Drum Cartridge (M) (PL 8.1).
091-929 Drum CRUM C Not In Position 091-945 Drum CRUM C Data Mismatch
BSD-ON:CH9.2
BSD-ON:CH9.2
Detected invalid Authentication Area Data of CRUM of Drum Cartridge (C).

CRUM of Drum Cartridge (C) is not installed in the predetermined position (CRUM falling out).
Unplug and plug the Drum Cartridge (C) back in and check for any setup error
1. Unplug Drum Cartridge (C) and plug back in.
2. Wipe the joining terminal between CRUM PWB of Drum Cartridge (C) and CRUM of Xero CRUM If no problem is found, replace it with the genuine Drum Cartridge (C) (PL 8.1).
Connector Assembly (C) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
Connector Assembly (C) J110.
Drum Cartridge (C) and CRUM of Xero CRUM Connector Assembly (C).
• Drum Cartridge (C) setup error.

• Drum Cartridge (C) (PL 8.1)
• Xero CRUM Connector Assembly (C) (PL 8.2)
091-943 Drum CRUM Y Data Mismatch
BSD-ON:CH9.1
Detected invalid Authentication Area Data of CRUM of Drum Cartridge (Y).

092-312 ATC Y System Fail • LVPS (PL 18.2)
FIP
092-657 ATC Amplitude Fail Y

092-313 ATC M System Fail
FIP
FIP
092-658 ATC Amplitude Fail M

092-314 ATC C System Fail
FIP
FIP
092-659 ATC Amplitude Fail C

092-315 ATC K System Fail
FIP
FIP
092-660 ATC Amplitude Fail K

092-606 ADC Sensor Dirty Fail
BSD-ON:CH6.6,CH9.9
FIP
Occurs when the ADC Sensor is considered dirty.
092-665 ATC Average Fail Y
Cause/Action FIP
2. Check the applicable MOB ADC Sensor for contamination at the detection section, disconnected
connector, open circuit, short circuit, and poor contact.
092-666 ATC Average Fail M
If no problem is found, replace the MOB ADC Sensor Assembly. (PL 6.1)
3. Perform DC675 Regi Control Setup Cycle.
FIP
092-651 ADC Sensor Fail 092-667 ATC Average Fail C

BSD-ON:CH6.6,CH9.9 FIP
This occurs when the sensor read value of the IBT Belt is abnormal.
092-668 ATC Average Fail K
Cause/Action
FIP
connector, open circuit, short circuit, and poor contact.
092-670 ADC Elec Patch Fail Y
• MOB ADC Sensor Assembly (PL 6.1) FIP
• DRIVE PWB (PL 18.2) CF-009 Refer to FIP.
• IBT Belt Unit (PL 6.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link:
954-820.) 092-671 ADC Elec Patch Fail M
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Troubleshooting
FIP Cause/Action
CF-009 Refer to FIP. Pull out the Toner Cartridge (M), shake well, and then reinstall it.
092-672 ADC Elec Patch Fail C If the problem persists, replace the Toner Cartridge (M) (PL 5.1).
FIP
092-913 Toner Cartridge Uncertain Empty C
092-673 ADC Elec Patch Fail K BSD-ON:CH9.7
FIP
CF-009 Refer to FIP. Regardless of being within new cartridge period, Toner Cartridge (C) is Empty.
Cause/Action
092-675 ADC Tone Patch Fail Y
Pull out the Toner Cartridge (C), shake well, and then reinstall it.
FIP
CF-010 Refer to FIP. If the problem persists, replace the Toner Cartridge (C) (PL 5.1).
092-676 ADC Tone Patch Fail M

FIP
092-914 Toner Cartridge Uncertain Empty K
BSD-ON:CH9.7
092-677 ADC Tone Patch Fail C Regardless of being within new cartridge period, Toner Cartridge (K) is Empty.
FIP
CF-010 Refer to FIP. Cause/Action
Pull out the Toner Cartridge (K), shake well, and then reinstall it.
092-678 ADC Tone Patch Fail K
If the problem persists, replace the Toner Cartridge (K) (PL 5.1).
FIP
092-911 Toner Cartridge Uncertain Empty Y

BSD-ON:CH9.6
Regardless of being within new cartridge period, Toner Cartridge (Y) is Empty.
Cause/Action
Pull out the Toner Cartridge (Y), shake well, and then reinstall it.
If the problem persists, replace the Toner Cartridge (Y) (PL 5.1).
092-912 Toner Cartridge Uncertain Empty M

BSD-ON:CH9.6
Regardless of being within new cartridge period, Toner Cartridge (M) is Empty.
093-335 Toner CRUM K Authentication IC Is Not Available 093-336 Toner CRUM Y Authentication IC Is Not Available
CRUM authentication IC communication error. NAK was detected in communication with CRUM CRUM authentication IC communication error. NAK was detected in communication with CRUM
authentication IC. authentication IC.
2. If the problem persists, replace the following parts in sequence: 2. If the problem persists, replace the following parts in sequence:
• Toner Cartridge (K) (PL 5.1) • Toner Cartridge (Y) (PL 5.1)

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093-337 Toner CRUM M Authentication IC Is Not Available 093-338 Toner CRUM C Authentication IC Is Not Available
CRUM authentication IC communication error. NAK was detected in communication with CRUM CRUM authentication IC communication error. NAK was detected in communication with CRUM
authentication IC. authentication IC.
2. If the problem persists, replace the following parts in sequence: 2. If the problem persists, replace the following parts in sequence:
• Toner Cartridge (M) (PL 5.1) • Toner Cartridge (C) (PL 5.1)
093-400 Toner Cartridge K Near Empty 093-406 Toner Cartridge K Pre Near Empty
Indicates the replacement time of Toner Cartridge (K) is closer than Pre Near. Indicates the replacement time of Toner Cartridge (K) is approaching.
Prepare a new Toner Cartridge (K). Replace the Toner Cartridge (K) as required. (PL 5.1) The Toner Cartridge (K) needs to be replaced soon. Prepare a new Toner Cartridge (K). Replace the Toner
Cartridge (K) as required. (PL 5.1)

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093-407 Toner Cartridge Y Pre Near Empty 093-408 Toner Cartridge M Pre Near Empty
Indicates the replacement time of Toner Cartridge (Y) is approaching. Indicates the replacement time of Toner Cartridge (M) is approaching.
The Toner Cartridge (Y) needs to be replaced soon. Prepare a new Toner Cartridge (Y). Replace the Toner The Toner Cartridge (M) needs to be replaced soon. Prepare a new Toner Cartridge (M). Replace the Toner
Cartridge (Y) as required. (PL 5.1) Cartridge (M) as required. (PL 5.1)
093-409 Toner Cartridge C Pre Near Empty 093-413 Deve HSG K Life Over
Indicates the replacement time of Toner Cartridge (C) is approaching. Indicates Deve HSG K reached its usage limit.
The Toner Cartridge (C) needs to be replaced soon. Prepare a new Toner Cartridge (C). Replace the Toner Replace the Deve Unit (K). (PL 5.1)
Cartridge (C) as required. (PL 5.1)

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093-414 Deve HSG Y Near Life 093-415 Deve HSG M Near Life
BSD-ON:- BSD-ON:-
Indicates that it is time to replace Deve HSG Y. Indicates that it is time to replace Deve HSG M.
Prepare a new Deve Unit (Y) as the replacement time of the Deve Unit (Y) is approaching. In addition, replace Prepare a new Deve Unit (M) as the replacement time of the Deve Unit (M) is approaching. In addition, replace
the Deve Unit (Y) as necessary. (PL 5.1) the Deve Unit (M) as necessary. (PL 5.1)
After a replacement, enter the CE Mode to clear the following [HFSI counter]. After a replacement, enter the CE Mode to clear the following [HFSI counter].
• Chain-Link: 954-830 • Chain-Link: 954-831

093-416 Deve HSG C Near Life 093-417 Deve HSG K Near Life
BSD-ON:- BSD-ON:-
Indicates that it is time to replace Deve HSG C. Indicates that it is time to replace Deve HSG K.
Prepare a new Deve Unit (C) as the replacement time of the Deve Unit (C) is approaching. In addition, replace Prepare a new Deve Unit (K) as the replacement time of the Deve Unit (K) is approaching. In addition, replace
the Deve Unit (C) as necessary. (PL 5.1) the Deve Unit (K) as necessary. (PL 5.1)

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093-418 Deve HSG Y Life Over 093-419 Deve HSG M Life Over
BSD-ON:- BSD-ON:-
Indicates Deve HSG Y reached its usage limit. Indicates Deve HSG M reached its usage limit.
Replace the Deve Unit (Y). (PL 5.1) Replace the Deve Unit (M). (PL 5.1)

093-420 Deve HSG C Life Over 093-423 Toner Cartridge Y Near Empty
BSD-ON:- BSD-ON:CH9.6
Indicates Deve HSG C reached its usage limit. Indicates the replacement time of Toner Cartridge (Y) is closer than Pre Near.
Replace the Deve Unit (C). (PL 5.1) Prepare a new Toner Cartridge (Y). Replace the Toner Cartridge (Y) as required. (PL 5.1)

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093-424 Toner Cartridge M Near Empty 093-425 Toner Cartridge C Near Empty
Indicates the replacement time of Toner Cartridge (M) is closer than Pre Near. Indicates the replacement time of Toner Cartridge (C) is closer than Pre Near.
Prepare a new Toner Cartridge (M). Replace the Toner Cartridge (M) as required. (PL 5.1) Prepare a new Toner Cartridge (C). Replace the Toner Cartridge (C) as required. (PL 5.1)
093-912 Toner Cartridge K Empty 093-916 Toner K CRUM Not In Position
Toner Cartridge (K) is Empty. CRUM of Toner Cartridge (K) is not installed in the predetermined position (CRUM falling out).
Replace the Toner Cartridge (K). (PL 5.1) 1. Remove and reinstall the Toner Cartridge (K).
2. Wipe the joining terminal between CRUM PWB of Toner Cartridge (K) and CRUM of Toner CRUM
Connector Assembly (K) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
• Disconnection, shortage or contact failure of wire between DRIVE PWB J411 and Toner CRUM
Connector Assembly (K) J113.
Toner Cartridge (K) and CRUM of Toner CRUM Connector Assembly (K).
• The Toner Cartridge (K) for improper installation

• Toner Cartridge (K) (PL 5.1)
• Toner CRUM Connector Assembly (K) (Dispenser Drive (CK)) (PL 5.3)

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093-926 Toner K CRUM Data Mismatch 093-944 Deve HSG Y Life End
Detected invalid Authentication Area Data of CRUM of Toner Cartridge (K). Indicates Deve HSG Y reached its usage limit. (Restrict Print operation)
Remove and reinstall the Toner Cartridge (K) and check for improper installation. Replace the Deve Unit (Y). (PL 5.1)
If no problem is found, replace it with the genuine Toner Cartridge (K) (PL 5.1). After a replacement, enter the CE Mode to clear the following [HFSI counter].
093-945 Deve HSG M Life End 093-946 Deve HSG C Life End
BSD-ON:- BSD-ON:-
Indicates Deve HSG M reached its usage limit. (Restrict Print operation) Indicates Deve HSG C reached its usage limit. (Restrict Print operation)
Replace the Deve Unit (M). (PL 5.1) Replace the Deve Unit (C). (PL 5.1)

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093-947 Deve HSG K Life End 093-960 Toner Y CRUM Data Mismatch
BSD-ON:- BSD-ON:CH9.6
Indicates Deve HSG K reached its usage limit. (Restrict Print operation) Detected invalid Authentication Area Data of CRUM of Toner Cartridge (Y).
Replace the Deve Unit (K). (PL 5.1) Remove and reinstall the Toner Cartridge (Y) and check for improper installation.
After a replacement, enter the CE Mode to clear the following [HFSI counter]. If no problem is found, replace it with the genuine Toner Cartridge (Y) (PL 5.1).
093-961 Toner M CRUM Data Mismatch 093-962 Toner C CRUM Data Mismatch
Detected invalid Authentication Area Data of CRUM of Toner Cartridge (M). Detected invalid Authentication Area Data of CRUM of Toner Cartridge (C).
Remove and reinstall the Toner Cartridge (M) and check for improper installation. Remove and reinstall the Toner Cartridge (C) and check for improper installation.
If no problem is found, replace it with the genuine Toner Cartridge (M) (PL 5.1). If no problem is found, replace it with the genuine Toner Cartridge (C) (PL 5.1).

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093-970 Toner Y CRUM Not In Position 093-971 Toner M CRUM Not In Position
CRUM of Toner Cartridge (Y) is not installed in the predetermined position (CRUM falling out). CRUM of Toner Cartridge (M) is not installed in the predetermined position (CRUM falling out).
1. Remove and reinstall the Toner Cartridge (Y). 1. Remove and reinstall the Toner Cartridge (M).
2. Wipe the joining terminal between CRUM PWB of Toner Cartridge (Y) and CRUM of Toner CRUM 2. Wipe the joining terminal between CRUM PWB of Toner Cartridge (M) and CRUM of Toner CRUM
Connector Assembly (Y) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) Connector Assembly (M) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3. Check the following: 3. Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J412 and Toner CRUM • Disconnection, shortage or contact failure of wire between DRIVE PWB J412 and Toner CRUM
Connector Assembly (Y) J116. Connector Assembly (M) J115.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of • Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Toner Cartridge (Y) and CRUM of Toner CRUM Connector Assembly (Y). Toner Cartridge (M) and CRUM of Toner CRUM Connector Assembly (M).
• The Toner Cartridge (Y) for improper installation • The Toner Cartridge (M) for improper installation
• Toner Cartridge (Y) (PL 5.1) • Toner Cartridge (M) (PL 5.1)
• Toner CRUM Connector Assembly (Y) (Dispenser Drive (YM)) (PL 5.3) • Toner CRUM Connector Assembly (M) (Dispenser Drive (YM)) (PL 5.3)
093-972 Toner C CRUM Not In Position
BSD-ON:CH9.7
CRUM of Toner Cartridge (C) is not installed in the predetermined position (CRUM falling out).
Cause/Action
1. Remove and reinstall the Toner Cartridge (C).
2. Wipe the joining terminal between CRUM PWB of Toner Cartridge (C) and CRUM of Toner CRUM
Connector Assembly (C) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
• Disconnection, shortage or contact failure of wire between DRIVE PWB J411 and Toner CRUM
Connector Assembly (C) J114.
Toner Cartridge (C) and CRUM of Toner CRUM Connector Assembly (C).
• The Toner Cartridge (C) for improper installation

• Toner Cartridge (C) (PL 5.1)
• Toner CRUM Connector Assembly (C) (Dispenser Drive (CK)) (PL 5.3)

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094-417 IBT Unit Near End Warning Cause/Action
BSD-ON:- Replace the 2nd BTR Roll if necessary since it has reached the time to replace the 2nd BTR Roll. (PL 6.1)
Generate Fail if NVM(IBT Unit current counter) is greater than the value subtracted NVM(PV until IBT Unit After a replacement, enter the CE Mode to clear the following [HFSI counter].
replacement warning) from NVM(IBT Unit Life).
Cause/Action
Prepare a new IBT Belt Unit as the replacement time of the IBT Belt Unit is approaching. In addition, replace the
IBT Belt Unit as necessary. (PL 6.1)
094-419 2nd BTR Unit Near End Warning

BSD-ON:-
Generate Fail if NVM(2nd BTR Unit current counter) is greater than the value subtracted NVM(PV until 2nd
BTR Unit replacement warning) from NVM(2nd BTR Unit Life).
Cause/Action
Prepare a new 2nd BTR Roll as the replacement time of the 2nd BTR Roll is approaching. In addition, replace
the 2nd BTR Roll as necessary. (PL 6.1)
094-420 IBT Unit End Warning

BSD-ON:-
Generate Fail when NVM (IBT Unit current counter) becomes greater then NVM (IBT Unit Life).
Cause/Action
Replace the IBT Belt Unit if necessary since it has reached the time to replace the IBT Belt Unit. (PL 6.1)
094-422 2nd BTR Unit End Warning

BSD-ON:-
Generate Fail when NVM (2nd BTR Unit current counter) becomes greater then NVM (2nd BTR Unit Life).

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099-364 Fusing Cold Not Ready Return Time Fail • ESS PWB (PL 35.2)
BSD-ON:CH10.3
The recovery time from Low Temperature Not Ready state exceeded the set value (NVM). 099-397 Fusing Ep U4 Slowheat Center Fail
BSD-ON:CH10.3
Cause/Action
1. Turn the power OFF and ON. The test is started and the Center temperature does not rise from the start temperature of measurement to the
target temperature within the specified time.
• Is the Power Supply voltage above 10% of the rated value?
Cause/Action
pins, foreign substances, burns, and etc. 2. Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2. • Check if Heater of 200V specifications is connected to the product of 100V specifications.
• Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB • Fusing Unit Heater Rod disconnection, or contact failure.
J416. • The Heat Roll NC Sensor for improper installation.
3. If no problem is found, replace the following parts in sequence: • The Drawer Connector between the Fusing Unit and the Main Unit (DP/ DJ612) for broken/bent
• Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954- pins, foreign substances, burns, and etc.
850/954-851.) • Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2.
• LVPS (PL 18.2) • Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB
J416.
850/954-851.)
• LVPS (PL 18.2)
099-396 Fusing Ep U4 Noheat Center Fail
BSD-ON:CH10.3
The Center temperature does not rise to the start temperature of measurement within the specified time after
the start of inspection.
099-398 Fusing Ep U4 Fastheat Center Fail
2. Turn OFF the power and check the following: The test is started and the time for the temperature of the Center at the start of measurement to rise to the target
temperature is faster than the specified time.
• Fusing Unit Heater Rod disconnection, or contact failure.
• The Heat Roll NC Sensor for improper installation.
Cause/Action
pins, foreign substances, burns, and etc. 1. Turn the power OFF and ON.
• Disconnection, shortage or contact failure of wire between Fusing Unit DJ612 and LVPS J2. 2. Turn OFF the power and check the following:
• Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB • Check if Heater of 100V specifications is connected to the product of 200V specifications.
J416. • The Heat Roll NC Sensor for improper installation.
3. If no problem is found, replace the following parts in sequence: • Disconnection, shortage or contact failure of wire between Fusing Unit DP612S and DRIVE PWB
J416.
850/954-851.) 3. If no problem is found, replace the following parts in sequence:
• LVPS (PL 18.2) • Fusing Unit (PL 7.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-
850/954-851.)

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099-399 Fusing Ep U4 Under Side Fail

BSD-ON:CH10.3
The test is started and the Center temperature deviates during the temperature difference detection period by
a value which is equal to or greater than the specified values of Side_T and Center_T temperatures.
Cause/Action
• The Heat Roll Thermistor for improper installation.
J416.
850/954-851.)
2.2.3.1 AC Power FIP 2.2.3.3 +24VDC Power FIP
Procedure Procedure
Turn OFF the Main Power Switch. Does the voltage between Inlet GFI Breaker J10 and J18 satisfy Turn ON the power.. Is the voltage between LVPS J501-1(+) and GND(-) +24VDC?
the power supply AC listed in the spec? Y N
Y N Is the voltage between LVPS J1-1 and J1-3 AC power supply as in the specifications?
Unplug the Power Cord from the outlet. Does the voltage at the outlet satisfy the power supply AC Y N
listed in the spec? Proceed to 2.2.3.1 AC Power FIP.
Y N
Check the customer’s Breaker, etc. Turn the Power OFF and remove LVPS J501. After 15 s or longer has passed, turn ON the machine. Is
the voltage between LVPS J501-1(+) and GND(-) +24VDC?
Check the Power Cord for open circuit and poor contact. If no problems are found, replace the Inlet GFI Y N
Breaker. (PL 18.3) Replace the LVPS. (PL 18.2)
Turn ON the Main Power Switch. Is the voltage between LVPS J1-1 and J1-3 AC power supply as in Check the +24VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.
the specifications?
Y N Check the circuit to the applicable component for an open circuit or poor contact by referring to Chapter 7
Turn OFF the power and unplug the Power Cord from the outlet. Check the following connections for Wiring Data.
open circuits and poor contacts.
• Between the GFI Breaker J10-1 and the Main Power Switch J12-1
• Between Main Power Switch J14-1 and LVPS J1-3
• Between the Inlet GFI Breaker J18-1 and LVPS J1-1
If no problems are found, replace the Main Power Switch. (PL 18.1)
Check the AC circuit to each component by referring to Chapter 7 Wiring Data.
2.2.3.2 +5VDC Power FIP

BSD-ON:CH1.4
Procedure
Turn ON the power.. Is the voltage between LVPS J501-8(+) and GND(-) +5VDC?
Y N
Is the voltage between LVPS J1-1 and J1-3 AC power supply as in the specifications?
Y N
Proceed to 2.2.3.1 AC Power FIP.
Turn the Power OFF and remove LVPS J501. After 15 s or longer has passed, turn ON the machine. Is
the voltage between LVPS J501-8(+) and GND(-) +5VDC?
Y N
Replace the LVPS. (PL 18.2)
Check the +5VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.
Check the circuit to the applicable component for an open circuit or poor contact by referring to Chapter 7
Wiring Data.
Version 1.2 10/2015 2.2.3 Other Failure FIP

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Version 1.2 2-128 2.2.3 Other Failure FIP
A
CF-001 RC Sample Block Fail-A1 Check the IBT Belt at the applicable MOB ADC Sensor position for damage and distortion.. Is the IBT Belt
normal?
BSD-ON:CH6.6,CH9.9 Y N
Replace the IBT Belt Unit (PL 6.1). After a replacement, enter the CE Mode to clear the following [HFSI
During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB ADC Sensor In or Out did
counter].
not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec cannot be • Chain-Link: 954-820
guaranteed and Data is only recorded in history.)
Check the Drum Cartridge of the applicable color for damage and deformation.. Is the Drum Cartridge
Fault Code normal?
• 089-601: RC Sample Block Fail A1-In Y N
• 089-603: RC Sample Block Fail A1-Out Replace the Drum Cartridge (PL 8.1) of the applicable color.
NOTE: When multiple failures of Chain No. 089 (RegiCon) occur, refer to the Note in 089-600 FIP and Replace MOB ADC Sensor Assembly (PL 6.1).
take action starting with the Fail that is highest in priority order. If the problem persists with the above measures, replace the DRIVE PWB (PL 18.2). After the replacement,
perform DC675 Registration Control Setup Cycle.
Cause/Action
CF-003 Vsout Stability Fail
connector, open circuit, short circuit, and poor contact. BSD-ON:CH6.6,CH9.9
If no problem is found, replace the MOB ADC Sensor Assembly. (PL 6.1)
Reflected light amount was not stabilized during MOB ADC Sensor LED Brightness Correction at In or Out
2. Perform DC675 Regi Control Setup Cycle. side. (This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is only recorded in history.)
Fault Code
CF-002 RC Sample Block Fail-B • 089-623: Vsout Stability Fail-In
BSD-ON:CH6.6,CH9.9 • 089-629: Vsout Stability Fail-Out
NOTE: . When multiple failures of Chain No. 089 (RegiCon) occur, refer to the Note in 089-600 FIP and
During the B (rough adjustment pattern) patch detection of each color, the patch at the MOB ADC Sensor In or
Out did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec take action starting with the Fail that is highest in priority order.
cannot be guaranteed and Data is only recorded in history.)
Procedure
Fault Code
Refer to BSD, and check for disconnection, open circuit, short circuit or poor contact between DRIVE PWB
• 089-604/607/610/613: RC Sample Block Fail-B-In (Y/M/C/K) J415 and the applicable MOB ADC Sensor.. Is the connection normal?
• 089-606/609/612/615: RC Sample Block Fail-B-Out (Y/M/C/K) Y N
NOTE: . When multiple failures of Chain No. 089 (RegiCon) occur, refer to the Note in 089-600 FIP and Correctly perform connection from DRIVE PWB J415 to the applicable MOB ADC Sensor.
take action starting with the Fail that is highest in priority order.
Check the IBT Belt at the applicable MOB ADC Sensor position for damage and distortion.. Is the IBT Belt
normal?
Procedure Y N
Replace the IBT Belt Unit (PL 6.1). After a replacement, enter the CE Mode to clear the following [HFSI
Refer to BSD, and check for disconnection, open circuit, short circuit or poor contact between DRIVE PWB
counter].
J415 and the applicable MOB ADC Sensor.. Is the connection normal? • Chain-Link: 954-820
Y N
Correctly perform connection from DRIVE PWB J415 to the applicable MOB ADC Sensor.
Is the detection section of the applicable MOB ADC Sensor clean?
Y N
Check the Magnet Roll at the applicable MOB ADC Sensor position for contamination, damage, and
Clean the detection section of the applicable MOB ADC Sensor.
distortion.. Is the Magnet Roll normal?
Y N Replace MOB ADC Sensor Assembly (PL 6.1).
Repair the Magnet Roll of the applicable color.
A
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NOTE: . When replacing, be careful so as not to the bend the shutter. CF-005 MOB TH Fail
If the problem persists after performing the above procedure, replace the following parts in sequence. BSD-ON:CH6.6,CH9.9
However, each time a parts is replaced, check whether the Fail is still occurring.
• IBT Belt Unit (PL 6.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954- Error occurs in the output voltage value of IBT Belt Sensor during MOB ADC Sensor LED Brightness
820.) Correction at In or Out side. (This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is
• DRIVE PWB (PL 18.2) only recorded in history.)
Fault Code
CF-004 MOB LED Fail
• 089-677: MOB TH Fail-In
BSD-ON:CH6.6,CH9.9
• 089-679: MOB TH Fail-Out
LED light amount setting value does not converge in gain correction of MOB ADC Sensor LED Brightness NOTE: . When multiple failures of Chain No. 089 (RegiCon) occur, refer to the Note in 089-600 FIP and
Correction at In or Out side. (This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is take action starting with the Fail that is highest in priority order.
only recorded in history.)
Fault Code Procedure

• 089-674: MOB LED Fail-In Refer to BSD, and check for disconnection, open circuit, short circuit or poor contact between DRIVE PWB
• 089-676: MOB LED Fail-Out J415 and the applicable MOB ADC Sensor.. Is the connection normal?
Y N
NOTE: . When multiple failures of Chain No. 089 (RegiCon) occur, refer to the Note in 089-600 FIP and Correctly perform connection from DRIVE PWB J415 to the applicable MOB ADC Sensor.
take action starting with the Fail that is highest in priority order.
Check the IBT Belt at the applicable MOB ADC Sensor position for damage and distortion.. Is the IBT Belt
normal?
Procedure Y N
Refer to BSD, and check for disconnection, open circuit, short circuit or poor contact between DRIVE PWB Replace the IBT Belt Unit (PL 6.1). After a replacement, enter the CE Mode to clear the following [HFSI
J415 and the applicable MOB ADC Sensor.. Is the connection normal? counter].
Y N • Chain-Link: 954-820
Correctly perform connection from DRIVE PWB J415 to the applicable MOB ADC Sensor.
Is the detection section of the applicable MOB ADC Sensor clean?
Check the IBT Belt at the applicable MOB ADC Sensor position for damage and distortion.. Is the IBT Belt Y N
normal? Clean the detection section of the applicable MOB ADC Sensor.
Y N
Replace the IBT Belt Unit (PL 6.1). After a replacement, enter the CE Mode to clear the following [HFSI Replace MOB ADC Sensor Assembly (PL 6.1).
counter].
NOTE: . When replacing, be careful so as not to the bend the shutter.
If the problem persists after performing the above procedure, replace the following parts in sequence.
Is the detection section of the applicable MOB ADC Sensor clean? However, each time a parts is replaced, check whether the Fail is still occurring.
Y N • IBT Belt Unit (PL 6.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954-
Clean the detection section of the applicable MOB ADC Sensor. 820.)
Replace MOB ADC Sensor Assembly (PL 6.1).
NOTE: . When replacing, be careful so as not to the bend the shutter. CF-006 ATC System Fail
If the problem persists after performing the above procedure, replace the following parts in sequence. BSD-ON:CH9.5
However, each time a parts is replaced, check whether the Fail is still occurring.
• IBT Belt Unit (PL 6.1) (After replacement, enter CE mode, and clear [HFSI Counter] Chain-Link: 954- The ATC Sensor output that detects the Toner density in the Deve Unit is continuously abnormal.
820.)
• DRIVE PWB (PL 18.2) To be more specific, this occurs when the number of continuous occurrence of ATC Average Fail or ATC
Amplitude Fail of the applicable color has reached or exceeded the threshold value.
Fault Code • The density is close to a blank print or blank paper -> this could be due to a malfunctioning Developer
• 092-312: ATC Y System Fail Housing Assy.
• 092-313: ATC M System Fail
• 092-314: ATC C System Fail Cause/Action
• 092-315: ATC K System Fail 1. Turn the power OFF and ON.
Influence • The connection between the ATC Sensor (Y) J120 and the DRIVE PWB J414 for open circuit, short
circuit, and poor contact
• As the ATC Sensor output is continuously abnormal when this Fail occurs, the image that is currently
being formed will be output and then the machine operation is forcibly stopped. • The connection between the ATC Sensor (M) J119 and the DRIVE PWB J414 for open circuit, short
• The connection between the ATC Sensor (C) J118 and the DRIVE PWB J414 for open circuit, short
Cause/Action
• The connection between the ATC Sensor (K) J117 and the DRIVE PWB J414 for open circuit, short
Enter Service Mode and check whether any of the following Fail has occurred. If any has occurred, go to the
circuit, and poor contact.
relevant FIP and perform the action.
• The Deve K Clutch (DC330 [093-009]) for operation failure. (PL 3.3)
• 092-657/658/659/660 (ATC Amplitude Fail Y/M/C/K) -> CF-007 FIP • Malfunction of Deve drive gear, auger.
• 092-665/666/667/668 (ATC Average Fail Y/M/C/K) -> CF-008 FIP
• Drum Cartridge (PL 8.1)
CF-007 ATC Amplitude Fail • DRIVE PWB (PL 18.2)
The measurement result of Toner density in the Deve Unit by the ATC Sensor is abnormal. (This Fail is a
hidden failure and it is registered only in the History) CF-008 ATC Average Fail
BSD-ON:CH9.5
Specifically, if the difference between the maximum and minimum sensor values in the ATC Sensor
measurement set is lower than the threshold value Fail occurs.
The measurement result of Toner density in the Deve Unit by the ATC Sensor is abnormal. (This Fail is a
hidden failure and it is registered only in the History)
Fault Code
• 092-657: ATC Amplitude Fail Y Specifically, when the average value of ATC Sensor measurement values is outside the proper range of
• 092-658: ATC Amplitude Fail M upper/lower limit, Fail occurs.
• 092-659: ATC Amplitude Fail C
• 092-660: ATC Amplitude Fail K Fault Code
• 092-665: ATC Average Fail Y
Influence • 092-666: ATC Average Fail M
When this Fail occurs, Toner Density Control that uses the ATC Sensor is not performed for the applicable • 092-667: ATC Average Fail C
color and ICDC (pixels) based Toner Supply Control is performed instead. Because of that, if the Fail is • 092-668: ATC Average Fail K
allowed to remain for a long time, image density error (too dark, too light) might occur. Furthermore, there
might be an instant drop in image density if this is caused by the Developer Housing Assy. Influence
When this Fail occurs, Toner Density Control that uses the ATC Sensor is not performed for the applicable
Image quality trouble that should be handled first. color and ICDC (pixels) based Toner Supply Control is performed instead. Because of that, if the Fail is
Check the corresponding color image in Print Mode. If the following image quality trouble is occurring, there is allowed to remain for a long time, image density error (too dark, too light) might occur. Furthermore, there
a high possibility that the problem is caused on your side. Please refer to the corresponding image quality might be an instant drop in image density if this is caused by the Developer Housing Assy.
troubleshooting and restore it first.

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Fail that should be handled first Fail that should be handled first
Enter Shutdown/History of CE Mode and check the Fail that occurred recently. If the following Fail is occurring, Enter Shutdown/History of CE Mode and check the Fail that occurred recently. If the following Fail is occurring,
there is a high possibility that the problem is caused on your side. Please refer to the corresponding FIP and there is a high possibility that the problem is caused on your side. Please refer to the corresponding FIP and
restore it first. restore it first.
• 092-657/658/659/660: ATC Amplitude Fail Y/M/C/K • 042-325: Main Motor Fail

• 024-923/924/925: Toner Cartridge Empty Y/M/C • 042-342: Sub Motor Fail
• 093-912: Toner Cartridge Empty K • 061-xxx: LPH System Fail
• 089-xxx: RegiCon System Fail
Cause/Action • 091-480/481/482/402: Drum Cartridge Y/M/C/K Life Over
1. Turn the power OFF and ON. • 093-400/423/424/425: Toner Cartridge Y/M/C/K Near Empty
2. Turn OFF the power and check the following: • 094-920:IBT Unit End Warning
• The connection between the ATC Sensor (Y) J120 and the DRIVE PWB J414 for open circuit, short
circuit, and poor contact Image quality trouble that should be handled first.
• The connection between the ATC Sensor (M) J119 and the DRIVE PWB J414 for open circuit, short Check the corresponding color image in Print Mode. If the following image quality trouble is occurring, there is
circuit, and poor contact a high possibility that the problem is caused on your side. Please refer to the corresponding image quality
• The connection between the ATC Sensor (C) J118 and the DRIVE PWB J414 for open circuit, short troubleshooting and restore it first.
• The connection between the ATC Sensor (K) J117 and the DRIVE PWB J414 for open circuit, short • White paper print or low density, specific color close to white paper is light -> Patch is light.
circuit, and poor contact. • White/off-color areas, streaks at the vertical direction near front -> patch position image is light, the patch
• The Deve K Clutch (DC330 [093-009]) for operation failure. (PL 3.3) is also light.
• Malfunction of Deve drive gear, auger. • White/Color fading/Line/Parts fading at the horizontal direction -> patch at the position where the image
is light is light as well.

• Toner Cartridge (PL 5.1) Cause/Action
• Drum Cartridge (PL 8.1) 1. Turn the power OFF and ON.
• DRIVE PWB (PL 18.2) 2. If the problem persists, replace the following components in sequence:
• HVPS (PL 18.1) • MOB ADC Sensor Assembly (PL 6.1)
954-820.)
CF-009 ADC Elec Patch Fail • IBT Cleaner (PL 6.2)
BSD-ON:CH9.9 • Toner Cartridge (PL 5.1)
ADC (Auto density Control) electric patch of the corresponding color is abnormally light, or there is an • LPH (PL 2.1)
abnormality in ADC Sensor. • LPH FFC (PL 2.1)
• HVPS (PL 18.1)
• 092-670: ADC Elec Patch Fail Y
• 092-671: ADC Elec Patch Fail M
• 092-672: ADC Elec Patch Fail C
• 092-673: ADC Elec Patch Fail K
CF-010 ADC Tone Patch Fail
BSD-ON:CH9.9
Influence
When this Fail occurs, image density control that uses ADC Sensor will not be updated which may create ADC (Auto density Control) tone patch of the corresponding color is abnormally light, or there is an abnormality
issues concerning the image density being too dark or too light. in ADC Sensor.
• 092-675: ADC Tone Patch Fail Y • HVPS (PL 18.1)
• 092-676: ADC Tone Patch Fail M • DRIVE PWB (PL 18.2)
• 092-677: ADC Tone Patch Fail C
• 092-678: ADC Tone Patch Fail K
Influence
When this Fail occurs, image density control that uses ADC Sensor will not be updated which may create
issues concerning the image density being too dark or too light.
Fail that should be handled first

Enter Shutdown/History of CE Mode and check the Fail that occurred recently. If the following Fail is occurring,
there is a high possibility that the problem is caused on your side. Please refer to the corresponding FIP and
restore it first.
• 042-325: Main Motor Fail

• 042-342: Sub Motor Fail
• 061-xxx: LPH System Fail
• 089-xxx: RegiCon System Fail
• 091-480/481/482/402: Drum Cartridge Y/M/C/K Life Over
• 093-400/423/424/425: Toner Cartridge Y/M/C/K Near Empty
• 094-920:IBT Unit End Warning
Image quality trouble that should be handled first.

Check the corresponding color image in Print Mode. If the following image quality trouble is occurring, there is
a high possibility that the problem is caused on your side. Please refer to the corresponding image quality
troubleshooting and restore it first.
• White paper print or low density, specific color close to white paper is light -> Patch is light.
• White/off-color areas, streaks at the vertical direction near front -> patch position image is light, the patch
is also light.
• White/Color fading/Line/Parts fading at the horizontal direction -> patch at the position where the image
is light is light as well.
Cause/Action
2. If the problem persists, replace the following components in sequence:
• MOB ADC Sensor Assembly (PL 6.1)
954-820.)
• IBT Cleaner (PL 6.2)
• Toner Cartridge (PL 5.1)
• LPH (PL 2.1)
• LPH FFC (PL 2.1)

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OF-01 Common System Fail 6. Turn OFF the Main Power, remove and reinstall the ESS RAM DIMM, then turn ON the Main Power again
to perform the same operation where the error occurred. *When removing and reinstalling the RAM, the
The following describes the common procedures at System Fail or Sub System Fail, regardless of whether the
Main Power must be turned OFF.
power is turned ON or during job processing.
If the problem persists, obtain the [info9 or xxx.tgz] file log immediately after the error occurred without
turning the power OFF and ON. (Refer to [2.5.2 Logging Procedure])
Initial Actions
7. If the problem persists, check the installation status of the ESS PWB and IOT PWB, DARTSx PWB, BP
Collect the detailed procedures below from the customer when a trouble occurred.
PWB, TRANS PWB connector cables to make sure that they are installed properly, then perform the
same operation where the error occurred.
1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
8. If the problem persists after turning ON the Main power, turn OFF the power and replace the RAM DIMM.
2. What job was performed when the problem occurred?
After turning ON the power, perform the same operation where the error occurred.
3. Check the job settings from the UI.
9. If the problem still persists, replace the ESS PWB and perform the same operation where the error
4. Check whether Hard Disk spool is enabled/disabled. occurred.
5. Collect other information as much as possible to reproduce the error.
• Record the above contents in the electronic report. If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and contact
– For Jobs that went through a network, also record the output report and the network configuration. the Support Department for instructions. Prepare the logs and the obtained reports as required to be sent to
– For Print, also obtain the PRN file of the Job if possible. the Support Department.
OF-02 Hard Disk System Fail
Always read the following three basic notes regarding the Hard Disk in this machine model before servicing.
Procedure
1. Hard Disk Data
1. If error was displayed during a service call, obtain the [info9 or xxx.tgz or xxx.tgz] and [Redir or xxx.tgz or
xxx.tgz] files using the log tool. If no error was displayed, obtain the [Redir or xxx.tgz] file using the log tool. 2. Hard Disk Initialization
(Refer to [2.5.2 Logging Procedure]) 3. Hard Disk Formatting
• [If there was a reboot after the error had occurred and hence was unable to obtain the log, set NVM After reading the basic notes, proceed with the service operations.
(700-530) to ’0’ to perform log collection and return the NVM (700-530) to ’1’ after completing the
procedure.] 1. Hard Disk Data
2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. Description by Hard Disk partition
[ESS Hardware Diagnostic Procedure]
Refer to [6.4.2.42 ESS System Component Diagnostic Function]. Table 1
1. Download Diag
2. Long Boot Diag Partition Purpose of
No. Volume Use/Type Stored Data
3. Check the version of Controller ROM. If it is not the latest, download the latest software. (Refer to 2.6.1
Software Download) If the Controller ROM is already the latest and there is no need for downloading, go
1 ide0a Resource Font, Form/Logo, SMB Folder (Config. txt, driver), Job Tem-
to Step 4. plate
4. Turn the power OFF and ON. If the power cannot be turned OFF, go to Step 5.
If the problem persists after turning the power OFF and ON, obtain the [info9 or xxx.tgz] file using the log 2 ide0b Print EPC Print Temporary Data
tool. (Refer to [2.5.2 Logging Procedure])
3 ide0c Folder Extended Folder, Scan, Internet Fax, Fax, Report, Secure
At this point, if turning ON the power starts the system, obtain reports by referring to [2.7.1 List of Col-
Print, Sample Set, Delayed Print
lected Reports by Job] according to the job type [Copy/Scan/Print/Others] in which the error occurs.
5. Turn the power OFF and ON at the Main Power. 4 ide0d PDL PDL, MailIO Temporary, Spool Area
If the problem persists after turning the Main Power OFF and ON, obtain the [info9 or xxx.tgz] file using the
5 ide0e Copy EPC Copy Temporary Data
log tool. (Refer to [2.5.2 Logging Procedure])
At this point, if turning ON the power starts the system, obtain reports by referring to [2.7.1 List of Col- 6 ide0f Scan Scan To FTP, Scan To SMB, Send Internet Fax, Send E-
lected Reports by Job] according to the job type [Copy/Scan/Print/Others] in which the error occurs. mail, JFS Temporary Data
• If unable to reproduce, use the button on the UI to transition the device to power saver mode or ini-
tiate a Job to bring it out of that mode and check whether the error occurs.
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Troubleshooting
Version 1.2 2-136 2.3.1 OF-xxx FIP
Table 1 Procedure
1. Disconnect and reconnect the Hard Disk harness, check the installation of the Hard Disk and install it
Partition Purpose of securely.
No. Volume Use/Type Stored Data
Perform Steps 1 to 7 of [OF-01 Common System Fail].
If the problem persists, go to the next step.
7 ide0g DOMS (/ DOMS Scan Data
XDOD) XDOD FTP Data 2. If the problem persists, perform the forced initialization by special booting.
• Startup by Forced Spool Area (Hard Disk) Initialization
8 ide0h Management Management Information (PFlite User Document Store) It is the operation to forcedly clear the Hard Disk when the machine is started up.
Information Job recovery Data, Job Flow, Job Log, Failure Log, Audit
[Operation or Details]
Log, Device Certificate
(1) For printers, turning ON the power with the [Power Saver] and [Down] keys pressed down ini-
tializes the data stored in the Hard Disk Partition No. 4.
2. Hard Disk Initialization (2) For MF machines, this is done by turning ON the power with the [Power Saver] key, [Stop] key,
The Hard Disk can be initialized in the Diag mode and KO Tools, by special booting, and by turning the machine and [6] key pressed down.
OFF and ON.
(3) Initialization by special booting in 2. targets only on the previously specified area in the Hard
Disk partition and does not affect the other areas.
Initialization means the logical formatting for changing a partition size. Initializing the Hard Disk will delete all
Here, perform the same operation where the error occurred.
data in the Hard Disk. Even if only one partition size is changed, the data in all partitions will be deleted.
3. If the problem persists, perform the forced formatting by special booting.
Table 2 Hard Disk Initialization Method • Starting the forced Hard Disk formatting (this procedure should be hidden from users)
This operation forcedly restores the Hard Disk to the partition status at factory settings.
Data Clear Method (1) For printer machines, Hard Disk formatting is performed by turning ON the power with the
[Power Saver] key, [Up] key, and [Down] key pressed down.
Special Machine Power OFF/ (2) For MF machines, Hard Disk formatting is performed by turning ON the power with the [Power
Partition No. Diag KO Tools Booting ON Saver] key, [Stop] key, and [4] key pressed down.
Here, perform the same operation where the error occurred.
1 O O O -
4. If the problem persists, replace the Hard Disk and perform the same operation where the error occurred.
2 O - O O 5. If the problem persists, replace the ESS PWB and perform the same operation where the error occurred.
6. Return NVM (700-530) that was set in Step 1 to ’1’.
3 O - O -
7. Upgrade the firmware of the Main Unit.
4 O - O - (This is to store the firmware for backup restore in the Hard Disk)
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and contact
5 O - O O
the Support Department for instructions. Prepare the logs and the obtained reports as required to be sent to the
6 O - O - Support Department. (Refer to [2.5.2 Logging Procedure])
OF-03 NET/USB System Fail
7 O - O - Perform the following steps.
8 O - O -
Procedure
1. Check if the Controller ROM is the latest version.
3. Hard Disk Formatting If it is not the latest, always upgrade the software. (Refer to [2.6.1 Software Download])
Forcedly re-formatting the Hard Disk by special booting will forcedly return the partition status to the factory
2. Obtain logs using the log tool [Redir or xxx.tgz]. (Refer to [2.5.2 Logging Procedure])
setting.
3. Change the system data 700-530 to ’0’ and disable the automatic startup boot operation at System Fail.
Formatting will delete all the data in the Hard Disk. If the problem persists after the same operation where the error occurred is performed, obtain reports by
referring to 2.7.1 List of Collected Reports by Job according to the Printer job type to be reproduced and
Hard Disk failures might be recovered by re-formatting. then perform Step 4. onwards.
4. Check the connection between the ESS PWB and the Net to install them securely, then turn ON the • [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic.
power. [ESS Hardware Diagnostic Procedure]
Specifically, use the ping command to check for faulty ports or Net connection. Refer to [6.4.2.42 ESS System Component Diagnostic Function].
After that, check which of below is the faulty port. 1. Download Diag
• SNTP 2. Long Boot Diag
• NetWare
• Salutation IO • Perform IIT Diagnostic. (Refer to IIT Diagnostic Procedure)
• SMB
• Port 9100 After that, perform the same operation where the error occurred.
• USB 1. If the problem persists, perform the procedures in [OF-01 Common System Fail]. (Here, the ESS PWB is
• lpd not replaced.)
• FTP Serv 2. If the problem persists after the above actions, replace the ESS PWB.
• MailIO
• IPP If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and contact
the Support Department for instructions.
After checking, perform the same operation where the error occurred. If the problem persists, obtain the
Prepare the logs as required to be sent to Support G. (Refer to [2.5.2 Logging Procedure])
[info9 or xxx.tgz] log using the log tool. (Refer to [2.5.2 Logging Procedure])
5. If the problem persists, reinstall or replace the RAM DIMM and then turn ON the power. OF-06 IOT System Fail
Perform the same operation where the error occurred. Procedure
6. If the problem persists, replace the ESS PWB since it may be faulty. [For machines installed with ESS Hardware Diagnostic/IIT Diagnostic only]
Perform the same operation where the error occurred. • [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic.
7. If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and [ESS Hardware Diagnostic Procedure]
contact the Support Department for instructions. Prepare the logs as required to be sent to Support G. Refer to [6.4.2.42 ESS System Component Diagnostic Function].
(Refer to [2.5.2 Logging Procedure]) 1. Download Diag
At this time, obtain the PRN file of the Job where the error had occurred if possible. 2. Long Boot Diag
8. Return the set NVM (700-530) to ’1’.
Also, proceed with the following to collect the data recorded in each item. Check the installation status of the ESS PWB and IOT PWB connector cables to install them securely, then
• 2.4.2 [Not connected to network] or [Unable to find the device from the PC] check that the installation status of the parts in the IOT PWB and ensure that they are securely installed.
• 2.4.3 [No output is available, no data is printed] After that, perform the same operation where the error occurred.
1. If the problem persists, perform the procedures in [OF-01 Common System Fail]. (Here, the ESS PWB is
OF-04 Panel System Fail not replaced.)
Procedure 2. If the problem persists and it is related to the Net such as Scanner/Printer, proceed to the following for col-
Make sure that the UI Cable connection section of the UI and the UI Cable connection section of the BP PWB lecting data.
are installed properly and perform the same operation where the error occurred. Also, if the LED on the UI is • 2.4.4 Printing can be performed but abnormally
flashing, use the information described in [6.4.2.46 UI (Control Panel) Self Diagnostic Function] to identify the 3. If the problem persists, replace the IOT PWB.
fault location.
4. If the problem persists after the above actions, replace the ESS PWB. (Replace the PWB in the order of
If the problem persists, perform the procedures in [OF-01 Common System Fail]. (Here, the ESS PWB is not IOT then ESS)
replaced.)
If the system is not restored after the ESS PWB and IOT PWB have been replaced, reinstall the original ESS
If the problem persists after the above actions, replace in the order of ESS PWB, Panel, Harness, then BP
PWB and IOT PWB and contact Support Department for instructions.
PWB.
If the system is not restored after the ESS PWB, Panel, Harness, and BP PWB have been replaced, reinstall Prepare the logs as required to be sent to Support G. (Refer to [2.5.2 Logging Procedure])
the original parts and contact the Support Department for instructions. OF-07 Fax System Fail
Prepare the logs as required to be sent to Support G. (Refer to [2.5.2 Logging Procedure]) Initial Actions
OF-05 IIT System Fail [Items to be asked to customer during a service call]
Procedure
[For machines installed with ESS Hardware Diagnostic/IIT Diagnostic only]
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Troubleshooting
1. Get the procedures for reproducing an error according to the operation that was performed when the (4) If important data is stored in the Hard Disk, replace it with the Hard Disk you brought and turn the
error occurred. power OFF and ON. (If you have brought a Hard Disk.)
2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt. If the problem persists, reinstall the Hard Disk and replace the ESS PWB.
3. Check the job settings from the Panel. (5) Since the ESS PWB failure rarely occurs in 116-324, contact the Support Department for instruc-
4. Check whether it is Speed Dial or Keypad Dial. tions.
5. Check which function was used: G3 or G4. Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to the Support Department.
(Refer to [2.5.2 Logging Procedure])
Collect other procedures as much as possible to reproduce the error.
3. Corrective actions when the error occurred at other than power ON
Procedure (1) Get the procedures for reproducing an error as follows, according to the operations performed
where the error occurred.
After checking, perform the following in sequence.
• Mechanical Check • Obtain the job type: Copy, Scan, or Print.
Check the installation status of the Fax Card internal parts (Fax Mother PWB/G3 Option PWB/G4 Option • Check the job settings from the Panel.
PWB/G3 Main PWB) to install them properly. • Check whether Hard Disk spool is enabled/disabled.
• Check the communication related parts. • For Print, obtain the PRN file.
Check the communication related parts by following the procedures below: • Collect other information as much as possible to reproduce the error.
1. [Refer to [2.7.1 List of Collected Reports by Job] to obtain the Fax-related reports (Protocol Monitor, (2) Obtain the Configuration Report, Error History Report, Job History Report, and Shutdown Report.
Activity Report, Configuration Report, Scan / Fax Configuration, and Job History Report). • For Print, obtain the printer driver (manufacturer, version) of the PC.
Depending on the situation, such as in the cases of Broadcast Send or Folder Receipt, obtain the (3) [Perform Steps 1. to 7. in [OF-01 Common System Fail].
Speed Dial list or Stored Document list. (Obtain both since both the reports and logs can be obtained.)
2. Check whether or not the Controller ROM and Fax Card ROM are the latest versions. Check if any log has been obtained at this point. If no logs have been obtained, obtain the logs when
If they are not the latest, upgrade them to the latest by referring to "2.6.1Software Download". reproducing the error.
If the Controller ROM and Fax Card ROM are the latest versions, there is no need to download them. • Remove and reinstall the RAM DIMM of the ESS PWB.
3. After that, perform the same operation where the error occurred. If the problem persists, replace the (4) If the problem persists and it is related to the Net such as Scanner/Printer, proceed to the following
USB cable. for checking.
4. Obtain the [info9 or xxx.tgz] and [Redir or xxx.tgz] log using the log tool immediately after the error • 2.4.2[Not connected to network] or [Unable to find the device from the PC]
has occurred. (Refer to [2.5.2 Logging Procedure]) • 2.4.3 [No output is available, no data is printed]
5. Replace the Fax Card and perform the same operation where the error occurred. (5) Since the ESS PWB failure rarely occurs in 116-324, contact the Support Department for instruc-
If the problem persists, reinstall the Fax Card to the original position and contact Support G for instructions. tions.
Prepare the logs as required to be sent to Support G. (Refer to [2.5.2 Logging Procedure].) Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to the Support Department.
OF-08 116-324 Fail (Refer to [2.5.2 Logging Procedure])
Procedure OF-09 Common Job Fail
Perform the following steps. Procedure
1. Check the version of Controller ROM in OF-01_Step 3. 1. Obtain reports by referring to [2.7.1 List of Collected Reports by Job] according to the job type [Copy/
2. Corrective actions when the problem occurred at power ON Scan/Print/Others] in which the error occurs.
(1) Check whether the error persists after returning from power saver mode and take a note on the 2. Change any possible mechanical settings for corrective actions or detection conditions and repeat the
result, and then perform Steps 1. to 7. in [OF-01 Common System Fail]. (No reports can be obtained operation.
during this failure.) 3. Check if the Controller ROM is the latest version.
• Remove and reinstall the RAM DIMM of the ESS PWB. If it is not the latest, always upgrade the software. (Refer to [2.6.1 Software Download])
(2) If the problem persists, prepare for the recovery operation since the system may be recovered by 4. Get the procedures for reproducing an error according to the operation that was performed when the
the procedures in [OF-02 Hard Disk System Fail]. error occurred.
Check with the customer whether important data is stored in the Hard Disk. • Check the exact occurrence timing during job execution.
(3) If no important data is stored in the Hard Disk, perform the procedures in [OF-02 Hard Disk System • Check the job settings from the Panel.
Fail]. • Is Hard Disk spool enabled/disabled?
If the problem persists, reinstall the Hard Disk that has been removed. • Collect other information as much as possible to reproduce the error.
5. Obtain logs immediately after the error has occurred without turning the power OFF and ON. (Refer to Replace the Fax Card. If the problem persists after replacement, reinstall the Fax Card to the original
[2.5.2 Logging Procedure]) position and contact Support G for instructions.
Since the ESS PWB failure rarely occurs, contact Support G for instructions. OF-12 033-363 Fail
OF-10 Hard Disk Job Fail Procedure
Procedure This is a failure due to the Fax Card or Controller software error.
1. [Perform the procedures in [OF-09 Common Job Fail]. 1. During a service call, collect the [Redir or xxx.tgz] logs even when no error is being displayed. (Refer to
[2.5.2 Logging Procedure])
2. If the problem persists, perform the procedures in [OF-02 Hard Disk System Fail].
2. Perform Steps 1. to 3. in [OF-07 Fax System Fail] (Here, there is no need to replace the Fax Card.)
If the system is not recovered, contact Support G for instructions.
3. If the problem persists, set NVM (700-530) to ’0’ and disable the automatic startup boot operation, then
Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to the Support Department.
(Refer to [2.5.2 Logging Procedure]) obtain the [info9 or xxx.tgz] log immediately after the error has occurred without turning OFF the power.
(Refer to [2.5.2 Logging Procedure])
OF-11 Fax Job Fail 4. Turn the power OFF and ON, and then obtain [info9 or xxx.tgz] log using the log tool after the Fax icon is
Initial Actions displayed. It is necessary to turn the power OFF and ON because the Fax Card does not respond when
[Items to be asked to customer during a service call] 033-363 has occurred and no logs can be collected.
5. Contact Support G for instructions (send the collected logs if required.)
1. Get the procedures for reproducing an error according to the operation that was performed when the Turn the power OFF and ON, and then collect logs using the FaxDCardLog command after the Fax icon is dis-
error occurred. played.
2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt. It is necessary to turn the power OFF and ON because the Fax Card does not respond when 033-363 has
3. Check the job settings from the Panel. occurred and no logs can be collected.
4. Check whether it is Speed Dial or Keypad Dial. 033-363 has happened multiple times in the past (can be checked in the Shut Down History Report) and the
machine has a Hard Disk installed, these will be stored in the Hard Disk. Perform the following procedure to
5. Check which function was used: G3 or G4.
obtain the log at the occurrence of 033-363.
6. [FX Only] Check which setting is being made if the EP-TRESS is in the remote maintenance. Inputting [PfShowInfoRedir or xxx.tgzFile] from the Debug Serial Tool displays the following.
Collect other procedures as much as possible to reproduce the error. -----------from here-----------------
size date time name
Procedure -------- ------ ------ --------
512 APR-08-2004 09:01:42 . [DIR]
512 APR-08-2004 09:01:42 .. [DIR]
Check the sound of the telephone line by ear and verify whether the sound level is high enough to generate
63903 APR-08-2004 20:48:04 1.txt
noise. Check the line (telephone line, TA, etc.) for possible cause of noise. Check the ground connection.
63903 APR-17-2004 20:48:04 2.txt
The Fax Job Fail occurs due to the remote machine’s enviromnent and the line status. Take note that if the Fail
value = 0 = 0x0
is occurring with a specific recipient, it is largely caused by the recipient’s environment, and hence any adjus-
-----------until here-----------------
ment at the device could result in it affecting the other communications,
Obtain the file displayed here that has the same date as the 33-363 occurrence date.
• Mechanical Check
For example, when the Shut Down History shows that 33-363 had occurred at 4/17 20:48, it corresponds to the
Check the installation status of the Fax Card internal parts (Fax Mother PWB/G3 Option PWB/G4 Option 2.txt file.
PWB/G3 Main PWB) to install them properly. To display the 2.txt file, input
• Check the communication related parts. > PfShowInfoRedir or xxx.tgzFile 2
Check the communication related parts by following the procedures below: and obtain the log when the 2.txt log starts to be displayed.
1. Obtain reports by referring to [2.7.1 List of Collected Reports by Job] according to the job type [Send OF-13 016-782 / 016-784 Fail
Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt] in which the error occurs. Procedure
Protocol Monitor, Activity Report, Configuration Report, Scan / Fax Configuration, and Job History Perform the following procedures:
Report are mandatory.
1. Since EUC codes (Japanese) are not available in the current specifications, replace it to English.
2. The Fax JobFail occurs due to the remote machines and line status.
2. Register a job flow from EasyAdmin.
Check the remote machine and line status and then repeat the operation.
This enables the host names with EUC codes (Japanese) to be transferred.
3. If the error occurs frequently, take notes on the exact occurrence timings during job execution.
3. Check [Server Name/IP Address] with the Address List.
Obtain logs immediately after the error has occurred without turning the power OFF and ON. (Refer
• WinNT 4.0: If IP address is specified, SMB transfer to WinNT 4.0 becomes unavailable.
to [2.5.2 Logging Procedure])
Change [Server Name/IP Address] to a host name.
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• WinXP: Even if IP address is specified, SMB transfer is available. 6. Check whether there is any wrong line connection to the TEL terminal.
4. Perform the following procedures to check for the failure where SMB transfer is unavailable via the 7. Obtain the line connection configuration (adapters, TA, etc.).
Address List. Collect other procedures as much as possible to reproduce the error.
(1) Ask (a PDC server manager) to add this product machine to a domain.
(2) Ask him to set a local user and password in the PC storage server (or a domain client higher than Procedure
WIN workstation).
This local user and password = the user and password in the Address List. 1. Mechanical Check
(3) Ask him to grant the permission for the user that has been created in the scan data storage folder of Check the installation status of the Fax Card internal parts (Fax Mother PWB/G3 Option PWB/G4 Option
the PC storage server (or the domain client higher than WIN2000) in Step (2) (for NTFS, FAT32 is PWB/G3 Main PWB) to install them properly.
not used).
After that, share the folder and set the permission for sharing.
2. Check whether or not the Controller ROM and Fax Card ROM are the latest versions.
(4) The workgroup name in the SMB properties shown from the appropriate device internet service =
If they are not the latest, upgrade them to the latest by referring to [2.6.1 Software Download].
the same as the domain (a) to be used as a domain name.
If the Controller ROM and Fax Card ROM are the latest versions, there is no need to download them.
If the procedure in (a) is inappropriate, the error 016-782 occurs. If the procedures in (b) and (c) are
inappropriate, the error 016-784 occurs.
If the problem persists after performing this procedure, perform the procedures in OF-09 Common Job 3. Replace the Fax Card and perform the same operation where the error occurred.
Fail.
4. On the Fax menu screen, select [On-hook] and check whether the line sound can be heard from the
speaker.
OF-14 Fax Card Fail If no sound can be heard, other than problems with the line, it is also possible that the power supply (DC
Procedure 5V system) to the Fax is malfunctioning.
Perform the procedures in [OF-11 Fax Job Fail]. Check the power system. (LVPS and power harness, loose connectors, etc.)
OF-15 NET Job Fail 5. Disconnect and reconnect the USB Cable or replace it as needed.
Procedure
1. Check whether the ping can go through from the PC to the target machine. 6. Replace the ESS PWB.
2. Check the version of Controller ROM.
If it is not the latest, download the latest software. (Refer to [2.6.1 Software Download]) If the problem persists, reinstall the Fax Card to the original position and contact Support G for instructions.
3. Ask the customer on what operations were performed before the error occurred and perform the same Prepare the logs as required to be sent to Support G. (Refer to [2.5.2 Logging Procedure].)
procedure to try and reproduce the error. OF-30 [No Error Code] (No Problem Occurred during Service
4. If the error occurs, obtain the [info9 or xxx.tgz] log without turning OFF the power. (Refer to [2.5.2 Logging Call)
Procedure])
Initial Actions
There is also the possibility of mismatched server settings or operator mistake. Do not replace the ESS PWB
and contact the Support Department for instructions. Collect the detailed procedures below from the customer when a trouble occurred.
OF-16 Fax Hardware Check Item 1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
Initial Actions 2. What job was performed when the problem occurred?
[Items to be asked to customer during a service call] 3. Check the job settings from the UI.
4. Check whether Hard Disk spool is enabled/disabled.
1. Get the procedures for reproducing an error according to the operation that was performed when the
error occurred.
2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt.
3. Check whether any error occurs when transitioning to sleep mode or when there is a Job receipt during No Problem Occurred during Service Call
sleep mode.
4. Check which function was used: G3, G4, or extended line.
5. Check whether it is related to the presence/operation of a telephone/handset.
Procedure If was unable to obtain the log earlier in Step 3., obtain the [info9 or xxx.tgz] and [Redir or xxx.tgz] log using
1. Obtain the [info9 or xxx.tgz] and [Redir or xxx.tgz] log using the log tool. (Refer to [2.5.2 Logging Proce- the log tool. (Refer to [2.5.2 Logging Procedure])
dure]) [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diagnostic.
(Refer to IOT Diagnostic Procedure)
2. At this point, if turning ON the power starts the system, obtain reports by referring to [2.7.1 List of Col-
lected Reports by Job] according to the job type [Copy/Scan/Print/Others] in which the error occurs. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (Refer to IIT Diagnostic Proce-
dure)
3. Perform Download Diag. If unable to do this, perform Long Boot Diag.
10. Replace the RAM DIMM and perform the same operation where the error occurred.
4. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diagnostic.
(Refer to IOT Diagnostic Procedure) 11. Replace the Hard Disk and perform the same operation where the error occurred.
5. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (Refer to IIT Diagnostic Proce- 12. Replace the ESS PWB and perform the same operation where the error occurred.
dure) If the system is not restored after the ESS PWB has been replaced, reinstall the original PWB and contact the
Support Department for instructions. Prepare the logs and the obtained reports as required to be sent to the
OF-31 [No Error Code] ([Unable to Start Up after Power ON] Support Department.
Problem had occurred or can be reproduced) OF-32 [No Error Code] ([Unable to Return from Power Saver]
Initial Actions Problem had occurred or can be reproduced)
Initial Actions
1. In which mode the problem occurred? (Copy/Scan/Print/Fax) Collect the detailed procedures below from the customer when a trouble occurred.
5. Collect other information as much as possible to reproduce the error. [Unable to Start Up after Power ON]
during a service call.
Problem had occurred or can be reproduced

During a service call, [Unable to Return from Power Saver] problem had occurred or can be reproduced.
(Excluding cases where it is not starting up normally after turning the power OFF and ON)
Procedure
1. Check that the Main Power LED of the UI is ON.
Procedure
1. Check that the Main Power LED of the UI is ON.
3. If a problem had occurred or can be reproduced, leave it alone for 10 minutes and wait for 116-399 to
occur. After the error occurs or has not occurred even when 10 minutes had passed, obtain the [info9 or
xxx.tgz] and [Redir or xxx.tgz] log using the log tool. (Refer to [2.5.2 Logging Procedure]) 3. When the problem occurs or can be reproduced, obtain the [info9 or xxx.tgz] and [Redir or xxx.tgz] log
4. Check the status of ESS STATUS LED at the side of the debug serial cable of the ESS PWB. using the log tool. (Refer to [2.5.2 Logging Procedure])
Refer to [BSD 25.4 ESS STATUS LED].) • Check the various statuses - the ping can go through, the return via UI button, etc.
5. If the software is not the latest, download the latest software. (Refer to [2.6.1 Software Download]) 4. Check the status of ESS STATUS LED at the side of the debug serial cable of the ESS PWB.
6. If the problem still persists, perform the following procedure: Refer to [BSD 25.4 ESS STATUS LED].)
Check the installation status of the ESS PWB and IOT PWB, DARTSx PWB, BP PWB, TRANS PWB con- 5. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Start up normally and
perform IOT Diagnostic. (Refer to IOT Diagnostic Procedure)
nector cables to make sure that they are installed properly, then perform the same operation where the
error occurred. 6. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic.
7. Remove and reinstall the ESS RAM DIMM and perform the same operation where the error occurred. 7. If was unable to obtain the log earlier in Step 3., obtain the [info9 or xxx.tgz] and [Redir or xxx.tgz] log using
the log tool. (Refer to [2.5.2 Logging Procedure])
8. Disconnect and reconnect the Hard Disk connector and perform the same operation where the error
occurred. 8. If the software is not the latest, download the latest software. (Refer to [2.6.1 Software Download])
9. Remove the Hard Disk and check if the machine can start up. If it can start up despite displaying an error, 9. If the problem still persists, perform the following procedure:
perform the following procedure: Check the installation status of the ESS PWB and (IISS PWB, IOT PWB, Monza PWB) connector cables
to make sure that they are installed properly, then perform the same operation where the error occurred.
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10. Remove and reinstall the ESS RAM DIMM and perform the same operation where the error occurred. 13. Replace the ESS PWB and perform the same operation where the error occurred.
11. Disconnect and reconnect the Hard Disk connector and perform the same operation where the error 14. Replace the MCU PWB and perform the same operation where the error occurred.
occurred. 15. Replace the BP PWB. If the problem still persists after doing this, reinstall the original PWB and contact
12. Replace the RAM DIMM and perform the same operation where the error occurred. the Support Department for instructions. Prepare the logs and the obtained reports as required to be sent
13. Replace the Hard Disk and perform the same operation where the error occurred. to the Support Department.
14. Replace the ESS PWB and perform the same operation where the error occurred.
If the system is not restored after the ESS PWB has been replaced, reinstall the original PWB and contact the
Support Department for instructions. Prepare the logs and the obtained reports as required to be sent to the
Support Department.
OF-33 [No Error Code] ([Stuck in Copying or Printing] Problem
had occurred or can be reproduced)
Initial Actions

During a service call, [Stuck in Copying or Printing] problem had occurred or can be reproduced.
Procedure
1. When the problem occurs during the service call, obtain the [info9 or xxx.tgz] and [Redir or xxx.tgz] log
using the log tool. (Refer to [2.5.2 Logging Procedure])
2. Open and close the IOT Front Panel and check whether the UI message changes.
4. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diagnostic.
(Refer to IOT Diagnostic Procedure)
5. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (Refer to IIT Diagnostic Proce-
dure)
6. Check the version of software. If it is not the latest, download the latest software. (Refer to 2.6.1 Software
Download) If the Controller ROM is already the latest and there is no need for downloading, go to Step 7.
7. If the problem still persists, perform the following procedure:
Check the installation status of the ESS PWB and IOT PWB, DARTSx PWB, BP PWB, TRANS PWB con-
nector cables to make sure that they are installed properly, then perform the same operation where the
error occurred.
8. Remove and reinstall the ESS RAM DIMM and perform the same operation where the error occurred.
9. Disconnect and reconnect the Hard Disk connector and perform the same operation where the error
occurred.
10. Replace the RAM DIMM and perform the same operation where the error occurred.
11. Replace the Hard Disk and perform the same operation where the error occurred.
12. If the problem only occurs for Copy while Print is normal, replace the TRANS PWB and DARTSx.
002-400 Processing previous job in AWPM fail OF-02 HDD System Fail
[Fault Name]
Processing previous job in AWPM fail
[Error Type]
Information
[Fault Content]
An error has occurred when the previous Job is being processed at AWPM
[Detection Conditions]
When the server inquiry number 9 (previous Job is being processed) is notified from the AWPM
[Corrective Actions]
Stop the Job monitoring at the AWPM and turn the Device OFF and ON.
If the problem still persists, perform the following:

OF-09 Common Job Fail
002-500 UI error
[Error Type]
Job
[Fault Content]
CUI Scan Panel UI Detection Error
UI detection error during the startup of a CUI scan job.
1. The IIT is occupied
2. Fault has occurred
3. Service is not CUI
4. Upper limit number of sheets for the XSA
After the Fault has been cleared, perform the same operation again. Or, check for any restrictions due to
XSA.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
immediately after the problem has occurred and contact the Support Department.
002-770 JT Processing - HD Full
[Error Type]
Job Fail
[Fault Content]
The HD capacity was insufficient during Job Template processing in the job.
The system aborted a job due to insufficient HD capacity during Job Template processing.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
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003-310 IIT extension memory capacity is insufficient. OF-05 IIT System Fail
[Error Type]
Sub System Fail 003-319 IITsc Video Driver Detection Fail
[Fault Content] [Error Type]
The Fax Card is installed but the IISS extension memory capacity is insufficient (less than 256 MB) Sub System Fail
[Detection Conditions] [Fault Content]
This is a Fault Code detected by the IITsc after bypassing the 116-389 detection conditions when turning Video Driver Detection Fail
the power ON. It was detected that the Fax Card is installed but the extension memory capacity in the doc- [Detection Conditions]
ument scan section is less than 256 MB.
When the following error was detected from the Driver
Restrictions when this error occurs:
1. Compression Threshold Exceeded
<DADF-75>
2. DMA Transfer Error
The DADF is unavailable when this fail occurs. Fax can still be sent using the platen.
3. Other Compression Type Errors
<DADF-250>
4. I/F failure between the controller and the IIT
The DADF can still be used even when this fail occurs. However, as a restriction, duplex scan can only be
performed by mechanical reversing operation.
OF-05 IIT System Fail
Turn the power OFF then ON.
If the problem persists, perform the following procedure to repair it.
Install the IISS Extension Memory (the memory on the extension PWB at the side of the IIT-IPS). 003-320 IISS-ESS Communication Fail 1
[Error Type]
003-311 IIT CDI I/F Mismatch Sub System Fail
[Error Type] [Fault Content]

sub IISS sending error detected by Controller.
(Incorrect parameter instructed)
[Fault Content]
IIT CDI I/F mismatch
An abnormal parameter is set as the argument for the Send function.
During the initialization of the Controller, the IIT CDI I/F has a lack of information from the IIT (a mismatch
between Controller Version and IIT Version). Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-05 IIT System Fail
Upgrade the IIT software to a certain version that can be combined with the Controller version.
003-321 IISS-ESS Communication Fail 2
003-318 IITsc Soft Fail [Error Type]
[Error Type] Sub System Fail
Sub System Fail [Fault Content]

[Fault Content] IISS sending error detected by Controller.
System Soft Fail (Incorrect Sequence No.)
[Detection Conditions] [Detection Conditions]

After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (the
An IITsc software failure is determined.
Sequence No. of the sent Message Packet is not correct).
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003-322 IISS-ESS Communication Fail 3 [Error Type]
IISS sending error detected by Controller. (Parity error)
(Incorrect Packet No.) [Detection Conditions]
[Detection Conditions] After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (parity
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (the error was detected at the IISS Hardware).
Packet No. of the sent Message Packet is not correct). [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-05 IIT System Fail
IISS sending error detected by Controller. (Framing error)
(Incorrect message length) [Detection Conditions]
[Detection Conditions] After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (fram-
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (the ing error was detected at the IISS Hardware).
message length of the sent Message Packet is not correct). [Corrective Actions]
IISS sending error detected by Controller. (Overrun error)
(Check code error) [Detection Conditions]
[Detection Conditions] After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (over-
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (the run error was detected at the IISS Hardware).
check code of the sent Message Packet is not correct). [Corrective Actions]

[Fault Content] IISS receiving error detected by Controller
IISS sending error detected by Controller. (Incorrect message length)
(Sending abortion error) [Detection Conditions]

[Detection Conditions] The NAK that notifies of the occurrence of a transmission failure is received. (The message length of the
received Message Packet is incorrect.)
After a command was sent twice from the Cont, the Cont could not receive the ACK from the IISS (the
receiving abortion error was detected after the header has been recognized at the IISS). [Corrective Actions]

IISS receiving error detected by Controller (Check code error)
(Sequence No. error) [Detection Conditions]
[Detection Conditions] The NAK that notifies of the occurrence of a transmission failure is received. (The check code of the
received Message Packet is incorrect.)
The NAK that notifies of the occurrence of a transmission failure is received. (The Sequence No. of the
received Message Packet is incorrect.) [Corrective Actions]

(Parity error)
IISS receiving error detected by Controller
(Incorrect Packet No.) [Detection Conditions]
[Detection Conditions] The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was detected
by hardware of the UART.)
The NAK that notifies of the occurrence of a transmission failure is received. (The Packet No. of the
received Message Packet is incorrect.) [Corrective Actions]
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[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS receiving error detected by Controller There was no response to the Power ON command sent to the IISS after restoring from Power Saver
(Framing error) mode.
The NAK that notifies of the occurrence of a transmission failure is received. (A framing error was After recovering from Power Saver mode, there was no response for a specified time after the Power ON
detected by hardware of the UART.) command was sent to the IISS.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-335 IISS-ESS Communication Fail 16 003-338 IISS-ESS Communication Fail 19

IISS receiving error detected by Controller Incorrect argument error for sending (IITsc Detection)
(Overrun error) [Detection Conditions]
[Detection Conditions] The driver detected an incorrect Send parameter argument from the application.
The NAK that notifies of the occurrence of a transmission failure is received. (An overrun error was [Corrective Actions]
detected by hardware of the UART.) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-05 IIT System Fail
OF-05 IIT System Fail 003-339 IISS-ESS Communication Fail 20
[Error Type]
003-336 IISS-ESS Communication Fail 17 Sub System Fail
Sub System Fail Transmission establishing error for sending (IITsc Detection)
[Fault Content] [Detection Conditions]
IISS receiving error detected by Controller The establishment of PAR transmission failed.
(Receiving abortion error) [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving was OF-05 IIT System Fail
detected after the header has been recognized.)
[Error Type]
Sub System Fail
[Fault Content]
Synchronous send error (IITsc Detection)
[Detection Conditions] 003-344 IISS_ESS X Hotline Fail PowerOn
A PAR synchronization error during sending occurred. [Error Type]
[Corrective Actions] Sub System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-05 IIT System Fail X Hotline Failure during Power ON
003-341 IISS-ESS Communication Fail 22 X Hotline signal error was detected during Power ON sequence.
[Error Type] [Corrective Actions]
Sub System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-05 IIT System Fail
Transmission error for sending (IITsc Detection)
[Detection Conditions] 003-345 X PIO Unmatch Fail 1
A PAR transmission error during sending occurred. [Error Type]
X PIO Unmatch Fail 1
003-342 IISS-ESS Communication Fail 23 When X Job Fail was received from the IISS, an error of the X Hot Line was detected.
Incorrect argument error for receiving (IITsc Detection)
[Detection Conditions] 003-346 X PIO Unmatch Fail 2
The driver detected an incorrect Receive parameter argument from the application. [Error Type]
X PIO Unmatch Fail 2
003-343 IISS-ESS Communication Fail 24 When IIT Image Delivered was received from the IISS, an error of the X Hot Line was detected.
Synchronous receive error (IITsc Detection)
[Detection Conditions] 003-700 Returned a lot of Documents error
A PAR synchronization error during receiving occurred. [Fault Name]
[Corrective Actions] Returned a lot of Documents error
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
Job Fail
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[Fault Content] [Fault Name]
Returned a lot of Documents error. Auto Color Correction Patch Position Fail
[Detection Conditions] [Error Type]
When the originals are ejected due to a Jam, etc., it was detected that the number of ejected originals is Job
more than the number that was taken in. [Fault Content]
[Corrective Actions] Color Correction Patch position error during 2 Sided Simultaneous Scan.
Check the output, reload the originals that were not copied yet and start again. [Detection Conditions]
- When the position check patch could not be detected.
003-701 Duplication prevention code detect (Either the paper is small, the paper orientation is SEF, the document side 1 and side 2 is swapped, some-
[Error Type] thing other than the color correction chart is loaded, or etc.).
- When 2 or more sheets of documents are loaded.
Job
- When the [Start] button is pressed when no document is loaded.
[Fault Content]
The HWM Detection H/W detects copy restriction codes in document data
Load the 2 Sided Simultanous Scan Correction Chart correctly.
When the document was scanned, the HWM Detection H/W detected copy restriction codes in the docu-
ment. OF-09 Common Job Fail
Use a document which does not have any copy restriction codes embedded. 003-704 Color Correction Value Difference Fail
If the problem persists, perform the following procedure to correct it. [Fault Name]
Detection error due to Hybrid Watermark Board failure. Color Correction Value Difference Fail
Replace the Hybrid Watermark Board. [Error Type]
If the problem persists, perform the following procedure: Job
OF-09 Common Job Fail [Fault Content]
Color correction color difference error during 2 Sided Simultanous Scan.
003-702 Different magnification, for surface and back of a [Detection Conditions]
document When the value of the 14 Shades patch for each color of the scanned color correction pattern is abnormal
[Error Type] or when a color difference error of the correction value was detected.
Job [Corrective Actions]

[Fault Content] Check whether the 2 Sided Simultanous Scan Correction Chart is loaded correctly.
Different magnification, for surface and back of a document If the problem persists, perform the following procedure to repair it.
In copying the two sides of the document simultaneously, the machine detected such settings as apply 003-705 Paper Size Mismatch of the Energy Saving Return Fail
different magnification ratios to the face (side 1) and the back (side 2) of the document. [Fault Name]
[Corrective Actions] Paper Size Mismatch of the Energy Saving Return Fail
Change the settings so that the same magnification ratio can be applied to the face (side 1) and the back [Error Type]
(side 2) of the document.
Job
If the problem persists, perform the following.
[Fault Content]
A Paper Size mismatch error when returning from Energy Saver mode.
003-703 Auto Color Correction Patch Position Fail

[Detection Conditions] OF-09 Common Job Fail
When the Paper Size was changed in the middle of Energy Saver mode (partial sleep) and, upon returing
from the Energy Saver mode, a Copy Job (tray specification) was performed before the change in Tray 003-751 Under PANTHER Capacity (Scan)
Size was detected.
[Error Type]
Job Fail
Cancel the job and then retry/reset the Job.
[Fault Content]
Capability of Panther for image data size in Scan Service deteriorated (IITsc).
According to the document area settings and the scan area (Width mm x Lengh mm), a processing image
003-706 Last Doc Fix Without Perfect Bind Body Page data with the size smaller than the one that can be processed in the M/C hardware was detected.
[Fault Name] [Corrective Actions]
Last Doc Fix Without Perfect Bind Body Page
Increase the resolution or enlarge the scan area (Width mm x Length mm).
[Error Type] If the problem persists, perform the following procedure to repair it.
Job OF-09 Common Job Fail
[Fault Content]
Perfect Bind - no next document was confirmed even before scanning the body page. 003-752 Cannot scan 600DPI
When it was confirmed that there is no next document even before scanning the body page during Per-
Job Fail
fect Bind.
[Fault Content]
600 dpi unavailable for DADF Mixed 2-Sided Mode Scan.
<Examples of conceivable occurrence cases>
-No next document was confirmed due to timeout of Auto Resume Timer (including the wait for addition of [Detection Conditions]
cover pages) The 600 dpi resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was detected.
-The no next document button was selected after the separator scan before scanning the body [Corrective Actions]
-No next document was confirmed as the Maximum Stored Number of Sheets had been exceeded Perform scanning below 400 dpi resolution.
[Corrective Actions] Or perform scanning in other than mixed mode.
Perform the copy again while making sure that the body pages are scanned properly. If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 003-753 Cannot scan over 300DPI
[Error Type]
003-750 Book Duplex-Insufficient Docs Job Fail
Job Fail 300/400/600 dpi unavailable for DADF Mixed 2-Sided Mode Scan.
The number of documents is insufficient in book duplex print The 300 dpi or larger resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was
[Detection Conditions] detected.
No sheets are stored in the setting conditions. [Corrective Actions]
[Corrective Actions] Perform scanning below 200 dpi resolution.
Change the parameters and repeat the operation. Or perform scanning in other than mixed mode.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
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OF-09 Common Job Fail [Error Type]
Job Fail
003-754 S2X recoverable error [Fault Content]
[Error Type] 400/600 dpi unavailable for DADF Mixed 2-Sided Mode Scan
Job Fail [Detection Conditions]
[Fault Content] The 400 dpi or larger resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was
detected.
The High Compression PDF Board (S2X) has a recoverable error
[Detection Conditions] [Corrective Actions]
Perform scanning at 300 dpi or lower resolution.
A recoverable error was detected at the S2X PWB
Or perform scanning in other than mixed mode.
Execute the same job again.
003-760 Scan Settings Error
003-755 S2X command error [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Job parameter mismatch
[Fault Content]
The High Compression PDF Board (S2X) has a command error
The job properties are incorrect.
Command error returned from the S2X PWB.
Abort the job. Change the parameters and repeat the operation.
Execute the same job again.
003-761 Incorrect Paper Tray Size
003-756 S2X command error [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Tray selection error.
[Fault Content]
(The paper size in the tray that is selected is different from the paper size in the tray that will be selected by
All documents detected as blank paper at FAX Blank Detection. the APS.)
All scanned documents were detected as blank paper at Blank Detection.
When the Cover Content Tray or Separator + N set Tray is selected in APS, the paper size is different from
[Corrective Actions] that in the Cover Tray or the Transparency Tray.
Check whether the documents are blank or inside out and execute the same job again. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Change the job activation parameters such as Tray No., Paper Size, and repeat the operation.
OF-09 Common Job Fail If the problem persists, perform the following procedure to repair it.
003-757 Cannot scan over 400DPI
003-763 Adjustment Chart Not Found [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]

[Fault Content] AMS (Auto R/E) limit error.
Original patch does not exist. (The R/E ratio became out of range after the document auto detection when AMS is specified.)

25%-400% was not selected by AMS/AMS Auto-Fill.
The chart patch could not be detected.
Abort the job. Change the parameters and repeat the operation.
Place the Auto Gradation Correction Chart correctly.
003-910 Perfect Bind Cover Doc Count Over
003-764 Document insufficient (image overlay) [Fault Name]
[Error Type] Perfect Bind Cover Doc Count Over
Job Fail [Error Type]

[Fault Content] Operation
Insufficient documents for Image Overlay [Fault Content]

[Detection Conditions] The number of cover pages for Perfect Bind has been exceeded.
During Image Overlay, only 1 page can be stored (single sheet document). [Detection Conditions]
This occurs in B/W machines and does not occur in Color machines. When the required number of cover pages had been scanned,
[Corrective Actions] 1. A next document still exists at the DADF
Abort the job. 2. A document that was specified for Duplex Scan only had its Side 1 scanned
If the problem persists, perform the following procedure to repair it. 3. 2 Sided Scan was instructed at Platen Book Copying, but only 1 side was scanned
OF-09 Common Job Fail [Corrective Actions]
As the scanning for cover page was forcibly ended, you can continue by starting the scan for the middle
documents.
003-780 Scan Image Compression Error To end, press <C>.
[Error Type]
Job Fail If the problem still persists, perform the following:
[Fault Content] Obtain the logs immediately after the problem has occurred and contact the Support Department for
Fax Scan Compression Error instructions.
[Detection Conditions] 2.5.1 Logging/Extraction Tool Function Explanation
The compressed data size is larger than 8 times the size of the uncompressed data. 003-913 Document Size Error (Without Ability for Auto Detect)
[Corrective Actions] [Fault Name]
Abort the job. Change the scan resolution parameter and repeat the operation. Document Size Error (Without Ability for Auto Detect)
If the problem persists, perform the following procedure to repair it. [Error Category]
OF-09 Common Job Fail Operation
[Fault Contents]
003-795 AMS Limit Error Original size error (Without Ability for Auto Detect)
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[Conditions for detection] [Detection Conditions]
When using IIT/DADF without ability for auto detect, and virtual original size prohibition function is Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document.
selected It is available for scanning a A4/B4 document.
[Procedure] [Corrective Actions]
Enter the appropriate value for original size. Operate for scanning at below 600dpi.
If the problem persists, perform the following. If the problem persists, increase DAM memory.
OF-09 Common Job Fail If the problem still persists, go to the following procedure to resolve it.
003-930 Cannot scan over 300DPI OF-09 Common Job Fail
[Error Type]
Operation Fail 003-933 Next Documents Cannot scan over 300DPI
For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available. Operation Fail
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document. For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available (when the next
It is available for scanning a A4/B4 document. document exists).
[Corrective Actions] [Detection Conditions]
Operate for scanning at below 300dpi. Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document.
If the problem persists, increase DAM memory. It is available for scanning a A4/B4 document.
If the problem still persists, go to the following procedure to resolve it. [Corrective Actions]
OF-09 Common Job Fail Operate for scanning at below 300dpi.
If the problem persists, increase DAM memory.
If the problem still persists, go to the following procedure to resolve it.
003-931 Cannot scan over 400DPI
[Error Type]
Operation Fail
003-934 Next Documents Cannot scan over 400DPI
[Fault Content]
For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available.
[Error Type]
Operation Fail
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document.
[Fault Content]
It is available for scanning a A4/B4 document. For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available (when the next docu-
ment exists).
Operate for scanning at below 400dpi.
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document.
It is available for scanning a A4/B4 document.
Operate for scanning at below 400dpi.
003-932 Cannot scan 600DPI If the problem still persists, go to the following procedure to resolve it.
[Error Type] OF-09 Common Job Fail
Operation Fail
[Fault Content] 003-935 Next Documents Cannot scan over 600DPI
For scanning in the DADF mix duplex mode, 600dpi is not available.
[Error Type] If the problem still persists, perform the following:
Operation Fail OF-09 Common Job Fail
[Fault Content]
For scanning in the DADF mix duplex mode, 600dpi is not available (when the next document exists). 003-942 Document size Auto Detect error
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document. Operation Error
It is available for scanning a A4/B4 document. [Fault Content]
[Corrective Actions] Document size error
Operate for scanning at below 600dpi. [Detection Conditions]
The document size cannot be automatically detected.
Input an appropriate value for the document size.
003-940 DAM memory insufficient OF-09 Common Job Fail
[Error Type]
Operation Error 003-944 Image repeat count fail
Insufficient DAM memory detected. Operation Error
When IITsc is activated for the jobs that meet the following AND conditions:
Incorrect image repeat count (even one image cannot be pasted).
• DAM memory < 384MB
• Side 2 cover image is selected
Even one image cannot be pasted when ’Set Repeated Count-Auto’ is specified for image repeat.
• Color mode is not set to Black/White
• High Quality mode
Change the image repeat count parameter and repeat the operation.
Cancel the job
• Clear the B/W setting for Color mode or the Side 2 cover image setting, and execute the job again.
OF-09 Common Job Fail 003-946 Every direction difference (Copy APS)
[Error Type]
003-941 Page memory insufficient Operation Error

operation Different in every direction of Copy (APS)

Part of the image will be lost if the image is not rotated. However, a paper size that does not support rota-
A shortage of page memory
tion was selected.
There is not enough page memory to store the image.
Select an appropriate paper tray manually.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Change the parameter(s) and operate again.
If the problem persists, check that the page memory is installed and turn OFF then ON the power.
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003-947 Return Documents counts error If the problem persists, perform the following procedure to repair it.
[Error Type]
Operation Error
[Fault Content] 003-952 Return Documents Color mismatch
Return documents error [Error Type]
[Detection Conditions] Operation Error
If a user has returned an insufficient number of documents using Return Document, the message indicat- [Fault Content]
ing that additional N number of documents are required is displayed and job cancelation is prompted. Returned document color mismatch (Different color detected before/after return).
Since the number of documents is insufficient, reload the correct number of documents. A different color of document was returned by a user using Return Document.
If the problem persists, perform the following procedure to repair it. • This error occurs only when the page information for the returned document has been already sent
OF-09 Common Job Fail to the post-process.
• However, the error always occurs when recovered from interruption since the sent page informa-
tion has been discarded.
003-948 Return Documents mismatch • The check items to determine different documents are document size/orientation and Color mode
[Error Type] in ACS only.
Operation Error [Corrective Actions]
[Fault Content] Return a document with the correct color again.
Returned document size mismatch (Different size settings before/after return) If the problem persists, perform the following procedure to repair it.
A different document was returned by a user using Return Document.
• This error occurs only when the page information for the returned document has been already sent 003-955 Documents size exchange error
to the post-process software module.
[Error Type]
• However, because distributed page information will be discarded when the machine recovers from
Operation Error
an interruption, the above fault is not considered an error.
• The check items to determine different documents are document size/orientation and Color mode [Fault Content]
in ACS only. Document size change error (MixMode)
Return a document with the correct size again. When loading a document with Mixed Size Originals prohibited, a document of different size/orientation
If the problem persists, perform the following procedure to repair it. from the initial document was detected.
OF-09 Common Job Fail • Only Image Overlay has the function that inhibits different sizes during document added.
003-951 1job max page over Reload the document.
[Error Type]
Operation Error
[Fault Content]
Stored pages limit for a job exceeded
003-956 Documents size unknown error
Operation Error
The number of pages that can be scanned for a job is exceeded.
[Corrective Actions] [Fault Content]
Document size undefined error (Only APS is selected for the function requiring document size setting).
Specify the job to avoid the detection conditions.
Undefined document size was detected when Platen is selected and only APS requires document size 003-966 ATS/APS No Destination (IITsc)
selection.
[Error Type]
[Corrective Actions] Operation Error
Enter a document size from the Panel or select a tray.
[Fault Content]
ATS/APS No Destination Error
ATS/APS NG (Other than No Paper) (IIT)
003-963 No APS object Tray There is no APS tray that is set to a specific size selected.
Operation Error
Load a tray with an appropriate size of paper or select an approprite tray.
[Fault Content] Turn the power OFF then ON. If the problem persists, replace the tray module.
No APS compatible tray to set the relevant size. If the problem persists, perform the following procedure to repair it.
There was no APS compatible tray that could supply paper for printing without image loss.
• Image larger than A3/17’ 003-967 DADF APS No Destination
• Non-TTM tray does not support APS and the image is larger than A4/Letter.
[Error Type]
• All the APS supporting trays have failure.
Operation Fail
• APS supporting trays are all set to unavailable.
• Non-standard size setting for all trays.
[Fault Content]
• Black/White Copy for color attributes of all trays • When using DADF-75, document size = 8.5x11 SEF *excluding document size input
• Color Copy for B/W attributes of all trays • Mixed size is not selected
• Although an APS Copy Job with Variable % Reduce/Enlarge is specified, a selectable Tray does not
[Corrective Actions] exist
Select a tray. Even though an A4 LEF document is set, its size might have been misdetected as 8.5x11 SEF document
OF-09 Common Job Fail *This Fault Code only occurs in DADF-75 and is not applicable for DADF-150 and DADF-250
003-965 ATS/APS No Paper (IITsc Detect)
The detected paper size is not in the Tray.
[Error Type]
Operation Error
1. Either load the paper size that is displayed on the Panel into the Tray or select a Tray that contains the
[Fault Content] desired paper size.
ATS/APS No Paper 2. In the case where an A4SEF document was misdetected to be a Letter document, first cancel the job, set
APS/ATS NG (No Paper) (IIT) the DADF Document Guide properly to both sides of the scanned document and then operate again.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
There was no paper in the tray that can be selected for APS. OF-09 Common Job Fail
Add paper. 003-968 Punch position error
Turn the power OFF then ON. If the problem persists, replace the tray module. [Error Type]
If the problem persists, perform the following procedure to repair it. Operation Error
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Punch position error When job scan was executed by a user who has the permission to temporarily clear the copy restriction
[Detection Conditions] code detection, copy restriction codes were detected in the document.
Unable to punch at the selected position. (Common among APS/Tray Selections) [Corrective Actions]
[Corrective Actions] Because this document cannot be copied, press the ’Cancel’ or ’Continue’ button on the panel.
Specify an appropriate punch position or cancel Punch, and execute the job again.
If the problem persists, perform the following procedure to repair it. 003-972 Maximum Stored Page Over Flow
Notice Error
003-969 Punch size error [Fault Content]
[Error Type] Maximum No. of stored pages exceeded
Operation Error [Detection Conditions]
[Fault Content] When scanning a document, the no. of pages that has accumulated in the machine has exceeded the
value of ’Maximum Stored Number of Copy Sheets’ set in system data.
Punch size error (APS)
Set the no. of pages of the document to be within the maximum no. of pages that can be stored.
Punch could not be done for the selected paper size.
Cancel Punch and execute the same job again.
OF-09 Common Job Fail 003-973 Every direction difference
[Error Type]
003-970 FAX Line Memory Overflow Notice Error

notice The document and the image are different in orientation.
(except when Poster is specified)
[Fault Content]
The number of FAX slow-scan lines is over.
When rotation is not available even though the orientation of the document and the image are different
[Detection Conditions] and part of the image will be lost if it is not rotated.
The number of slow-scan lines has exceeded the upper limit due to Fax parallel composition, long- docu-
ment enlargement, etc.
Start the job without any changes or cancel the job.
Press the Continue button to store as much data as the memory capacity and continue scanning the next
document. Or, press the Cancel button to abort the job.
Turn the power OFF then ON. If the problem persists, check the installation of the page memory.
003-974 Next Original Specification
003-971 prevention code detect with the right to cancel [Error Type]
[Error Type] Notice Error
Notice [Fault Content]

[Fault Content] Next document specified
Copy restriction codes detected in document to be copied (for users who has the permission to tempo- [Detection Conditions]
rarily clear the detection) Scanning has been completed for all loaded documents.
Decide whether there is another document. 1. Document replacement was detected during Bound Originals/Booklet/Poster scanning.
If the problem persists, perform the following procedure to repair it. 2. When any operation that requires Return Document occurs in the job with Multi Scan (Bound Originals/
OF-09 Common Job Fail Booklet/Poster) on Platen, a user returned a document of a different color at ACS.
003-976 FAX Line Memory Overflow (N up) Reload a correct size paper and resume operation.
[Error Type]
Notice Error
[Fault Content]
No. of lines in the Slow Scan direction exceeded during Fax N-up.
003-980 Staple position error
Notice Error
The no. of lines in the Slow Scan direction exceeds the upper limit (65535) during processes such as Fax
parallel overlay or enlargement of long documents. [Fault Content]
Or Page Memory is full. Staple Position Error
Press the Cancel button to stop the job. Decrease a resolution or magnification ratio and rerun the job. Staple is not available at the specified position.
Turn the power OFF then ON. If the problem persists, check the installation of the page memory. If the [Corrective Actions]
problem persists, perform the following procedure to repair it.
Specify a Staple position again or cancel Staple, and execute the same job again.
003-977 Document Miss Match (Multi Scan)
[Error Type] 003-981 Staple size error
Notice Error [Error Type]
[Fault Content] Notice Error
Document size mismatch (Document exchange during Multi Scan) [Fault Content]
[Detection Conditions] Staple size error (Copy APS)
1. Document replacement was detected during Bound Originals/Booklet/Poster scanning. [Detection Conditions]
2. When any operation that requires Return Document occurs in the job with Multi Scan (Bound Originals/ Staple could not be done for the selected paper size.
Booklet/Poster) on Platen, a user returned a document of a different size from the original.
Specify a Staple position again or cancel Staple, and execute the same job again.
Reload a correct size document and resume operation.
003-982 IITsc HDD access error
003-978 Color Document Miss Mutch (Multi Scan) [Error Type]
Notice
[Error Type]
Notice Error
[Fault Content]
HD-FULL was detected with no pages stored. An error where the FULL is not cleared even after some
[Fault Content] time has passed.
Document color mismatch (Document replacement during Multi Scan)
HDD was determined to be full due to collate, stored or interrupted jobs.
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Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.
If the problem persists, expand the HDD partition size of the Copy service.
If the problem persists, perform the following procedure:
OF-10 HDD Job Fail
005-500 Write to DADF-ROM error detection (During DLD 005-942 Doc fault loading on DADF
method) [Error Type]
[Error Type] Operation Fail
[Fault Content] DADF-loaded documents Fail (DADF-250)
An error has occurred during the process of writing data to the DADF-ROM (During DLD method) [Detection Conditions]
[Detection Conditions] When the Nudger Solenoid is turned ON to return at the start of a job, it is detected that the Level Sensor
does not turn OFF.
An error was detected when writing data to the DADF-ROM.
Not able to carry out normal operation because ROM content is missing. [Corrective Actions]
[Corrective Actions] Reduce documents in number and reload a smaller number of them.
Retry job. If retry failed, replace the DADF-ROM and perform VerUP operation on the DLD method again. If the problem persists, go the the following procedure to resolve it.
005-940 DADF No Original

005-945 Document guide set mistake.
[Error Type]
Operation Fail
[Error Type]
Operation
[Fault Content]
Final document correction notification due to DADF document being pulled out
[Fault Content]
DADF document guide set mistake (mixed document detection)
The system detected a pulled out document.
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
Detection Conditions for [1]
Reload the document.
The DADF document guides are set at different positions compared to the actual document, causing
If the problem persists, perform the following procedure to repair it. misdetection of document size (= A3 SEF).
OF-09 Common Job Fail Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be updated to
the correct size (= A4 SEF).
005-941 Doc number of sheets is insufficient Detection Conditions for [2]
[Error Type] When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be updated to
Operation Fail
[Fault Content]
Though all documents/N documents reloaded, the machine detected one or more documents were mis-
Correction for [1]
simg.
– Cancel the job
– Align the DADF document guides to the actual document
Whether all documents or N documents are reloaded, the machine detects one or more documents are
– Restart the job
missimg while skipping scanned documents (i.e. feeding them without scanning them).
Correction for [2]
If a failure occurs before the machine finishes scanning documents and outputs them, the machine skips
scanned documents even if it instructs the user to reload N documents. – Cancel the job
[Corrective Actions] – Set the Mixed Mode to ON at the copy settings menu
– Restart the job
As the number of documents is insufficient, reload a proper number of documents.
If the problem persists, perform the following:
If the problem persists, go the the following procedure to resolve it.
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005-946 Manuscript reading equipment obstacle detection When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
[Error Type] NOTE: The misdetected size is not delivered

Operation [Corrective Actions]
[Fault Content] Correction for [1]
DADF obstruction detection (mixed document detection) Align and set the document guides to the document
[Detection Conditions] – Press [Start] to correctly re-detect the DADF document size and continue the scan
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode]. Correction for [2]
Detection Conditions for [1] – Cancel the job
There is obstruction on the DADF document length sensor, causing misdetection of document size (= A3 – Set the Mixed Mode to ON at the copy settings menu
SEF). – Restart the job
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be updated to If the problem persists, perform the following:
When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be updated to
005-948 Manuscript reading equipment obstacle detection
the correct size (= A4 SEF). [Error Type]
[Corrective Actions] Operation
Correction for [1] [Fault Content]
– Cancel the job DADF obstruction detection (mixed document detection) *continuous scan is possible
– Remove the obstruction and expose the length sensor [Detection Conditions]
– Restart the job Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
Correction for [2] Detection Conditions for [1]
– Cancel the job There is obstruction on the DADF document length sensor, causing misdetection of document size
– Set the Mixed Mode to ON at the copy settings menu Detection Conditions for [2]
– Restart the job When a set of mixed size documents are set, the topmost document is misdetected
If the problem persists, perform the following: [Corrective Actions]
Correction for [1]
Remove the obstruction and expose the length sensor at the DADF
005-947 Document guide set mistake 2. – Press [Start] to correctly re-detect the DADF document size and continue the scan
[Error Type] Correction for [2]
Operation – Cancel the job
[Fault Content] – Set the Mixed Mode to ON at the copy settings menu
– Restart the job
DADF document guide set mistake (mixed document detection) *continuous scan is possible
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
The DADF document guides are set at different positions compared to the actual document, causing
misdetection of document size (= A3 SEF).
NOTE: The misdetected size is not delivered,

007-954 SMH size mismatch [Corrective Actions]
[Error Type] Load Transparency, Plain Paper, or the correct Paper Type as specified, and then clear the error.
operation
[Fault Content] 007-969 CentreTray full stack
SMH Size Mismatch (Slow Scan Length Error) [Error Type]
Imari-MF: Slow Scan Length/Fast Scan Width Error Operation
The size information specified for printing through this machine is different from the size of SMH paper Full Stack Fail
(=the Tray Dial-set size). [Detection Conditions]
[Corrective Actions] Paper Full Stack on the Center Tray was detected.
1. Load the SMH of this machine with paper of the size that the customer selected for the job. [Corrective Actions]
2. Set the SMH Dial of this machine for the size that the customer selected for the job. Remove the paper from the Tray.
If the dial does not have the desired paper size, set it for ’Other’.
007-959 OHP kind mismatch (Not white frame OHP)

[Error Type]
Operation
[Fault Content]
Transparencies with borders were detected
[Process on the IOTdc]
The system is shut down (stop) if Transparencies with borders are detected regardless of the paper type
setting in the Controller.
When checking Transparencies for borders (by the OHP Sensor) after feeding has started, jam occurs
when borders were detected.
Use Xerox transparencies without borders.
007-960 Paper kind mismatch

[Error Type]
Operation
[Fault Content]
Paper Type mismatch between Transparency and Plain Paper
[Process on the IOTdc]
This error occurs when the paper fed is different from that specified in the Controller (Plain paper and
Heavyweight cannot be recognized).
When Plain Paper was fed although the User has specified for Transparency, or when Transparency
was fed when the specification was for anything other than Transparency.
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010-414 Fusing Unit Web Life End
[Fault Name]
Fusing Unit Web Life End
[Error Type]
Information
[Fault Content]
Fusing Unit Web Life End
The Fusing Cleaning WEB Unit Life End (Dead Stop) has occurred.
Replace the Fusing Cleaning WEB Unit.
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011-941 MBX #01 Bin Full Stack [Fault Content]
[Error Type] Full Stack is detected at the relevant Bin.
Operation Fail [Detection Conditions]

[Fault Content] The maximum Stack size is detected by the Full Stack Sensor.
Full Stack is detected at the relevant Bin. [Corrective Actions]

[Detection Conditions] Remove paper from the Finisher Top Tray.
The maximum Stack size is detected by the Full Stack Sensor.
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it. 011-945 MBX #05 Bin Full Stack
Operation Fail


Operation Fail

Operation Fail
Operation Fail
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The maximum Stack size is detected by the Full Stack Sensor. Remove paper from the Finisher Top Tray.
Remove paper from the Finisher Top Tray. OF-09 Common Job Fail
011-948 MBX #08 Bin Full Stack

[Error Type]
Operation Fail
[Fault Content]
Full Stack is detected at the relevant Bin.

[Error Type]
Operation Fail
[Fault Content]

[Error Type]
Operation Fail
[Fault Content]
012-500 Write to Finisher/MACS-ROM error detection (During [Error Type]
DLD method) Operation

Job Fail Finisher Stapler Pin NEAR EMPTY

It is detected when any of the following has occurred:
An error has occurred during the process of writing data to the Finisher/MACS-ROM (During DLD
method) – Low Staple Sensor ON is detected during power ON and Interlock Close
[Detection Conditions] – Low Staple Sensor ON is detected right before the Staple Head Close operation
Error was detected when writing into the Finisher-ROM (or MACS-ROM on the DCCf450MP). [Corrective Actions]
Does not operate normally because the ROM content has been erased. Use the Generic FIP to check the Sensor.
[Corrective Actions] If required, replace the Low Staple Sensor.
If the trouble persists after retrying, replace the Finisher-ROM (or MACS-ROm on the DCCf450MP) and
download again to perform the upgrade. 012-966 Scratch Sheet Compile
[Error Type]
012-911 Stacker Lower Safety Operation
Operation Scratch Sheet Compile
Stacker Lower Safety warning When abnormal paper (Scratch Sheet), which is notified from the IOT via the Delivered Sheet Break
(Obstruction was found at the bottom of the Stacker Elevator) command, was output to the Compiler
The Height Alignment was not successful within 250msec when the Height Adjustment was performed Use the Generic FIP to check the Sensor.
for output paper to the Stacker Tray (Tray lowering down) in the middle of a job. If required, replace the Top Cover Interlock.
Remove all paper from the Stacker and check the operation of the Finisher Stacker No Paper Sensor. If it 012-969 IOT Center Tray Full
is not working, replace it.
[Error Type]
Operation
012-914 Stacker Tray Staple Set Over Count [Fault Content]
[Error Type] IOT Center Tray Full
Operation [Detection Conditions]
[Fault Content] When the H-Tra IOT Full Paper Sensor is detected to be ON for 10 successive seconds.
Stacker Tray Staple Set Over Count [Corrective Actions]
[Detection Conditions] Use the Generic FIP to check the Sensor.
The Staple Set Count of the Stacker Tray has exceeded 50 sets during the Staple Set Eject operation. If required, replace the H-Tra IOT Full Paper Sensor.
Remove all paper from the Stacker and check the operation of the Finisher Stacker No Paper Sensor. If it
is not working, replace it.
012-965 Stapler Pin near empty
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016-210 SW Option Fail (HDD Not Exist) [Detection Conditions]
[Error Type] One of the SW option functions cannot be executed due to insufficient Page Memory capacity.
Local Fail [Corrective Actions]

[Fault Content] Turn the power OFF then ON.
[SW optional function not achieved] Expand the Memory (Page) of the Controller Board.
One of the SW option functions cannot be executed due to a HDD error or HDD not installed.
[Detection Conditions] 016-213 SW Option Fail (Printer CARD Not Exist)
The Controller Board HDD was not installed or an error was detected when SW optional function was [Error Type]
enabled. Local Fail
[Option name to be detected] [Fault Content]
• Internet FAX Kit
[SW optional function not achieved]
• Address Book Expansion Kit
One of the SW option functions cannot be executed due to a PRT_CARD error or PRT_CARD not
• Water Marking Kit installed.
• Data Security Kit [Detection Conditions]
• Annotation The PRT_CARD was not installed or an error was detected when SW optional function was enabled.
• Scanner Kit [Option name to be detected]
[Corrective Actions] • Internet FAX kit
Turn the power OFF then ON. [Corrective Actions]
Check the HDD connector.
Install or replace the HDD to the Controller Board.
Install the PRT_CARD if it is not installed.
Replace it if it is installed.
016-211 SW Option Fail (SysMemory Low)
[Error Type] 016-214 SW Option Fail (Fax CARD Not Exist)
Local Fail [Error Type]
[Fault Content] Local Fail
[SW optional function not achieved] [Fault Content]
Insufficient System Memory was detected.
[Detection Conditions] One of the SW optional functions cannot be executed due to a FAX_CARD error or FAX_CARD not
With SW optional functions set to Available, the System Memory of the Controller Board is insufficient. installed.
Turn the power OFF then ON. The FAX_CARD was not installed or an error was detected when SW optional function was enabled.
Expand the Memory (Option) of the Controller Board. [Option name to be detected]
• Internet FAX Kit
016-212 SW Option Fail (Page Memory Low) [Corrective Actions]
[Error Type] Turn the power OFF then ON.
Install the FAX_CARD if it is not installed.
Local Fail
Replace it if it is installed.
[Fault Content]
[SW optional function not achieved] 016-215 SW Option Fail (JPEG boad Not Exist)
Insufficient Page Memory was detected. [Error Type]
Local Fail
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[SW optional function not achieved] Local Fail
An JPEG Board error or JPEG Board not installed was detected. [Fault Content]
[Detection Conditions] [SW optional function not achieved]
The scanner functions cannot be executed due to a JPEG Board error or JPEG Board not installed. The PS Kit required for XDOD function was not installed.
Turn the power OFF then ON. The XDOD functions cannot be executed as the PS Kit not installed.
Install the JPEG Board if it is not installed. [Corrective Actions]
Replace it if it is installed. Turn the power OFF then ON.
Install the PS Kit.
016-216 SW Option Fail (ExtMemory Not Exist)
[Error Type] 016-219 License is required (Printer Kit).
Local Fail [Error Type]
[Fault Content] Local Fail
[SW optional function not achieved] [Fault Content]
The system detected that the Extension Memory was not installed. [SW optional function not achieved]
[Detection Conditions] The ROM was replaced without license (Printer Kit SW Key not set).
Color Scanner or SACAN_ACS functions cannot be executed because the Extension Memory is not [Detection Conditions]
installed. Only the Controller ROM was replaced and activated with the SW optional function disabled.
[Corrective Actions] [Option name to be detected]
Turn the power OFF then ON. • Printer Kit
Pull out and then insert the IISS Extension Memory (memory on the extension PWB at the side of the IIT- [Corrective Actions]
IPS).
If the problem persists, replace the ExtPWB.
Set the Printer Kit SW key to ’Enabled’.
016-217 SW Option Fail (Controller ROM not Printer kit) 016-220 S2X unrecoverable error
[Error Type]
[Error Type]
Local Fail
Local Fail
[Fault Content]
[Fault Content]
The High Compression PDF Board (S2X) has a fatal error
Controller ROM does not support Printer Kit.
A unrecoverable error was detected at the S2X PWB.
The Controller ROM does not support the appropriate options when SW optional function was enabled.
[Option name to be detected]
• Printer Kit Turn the power OFF then ON. If the problem persists, replace the S2X PWB.
[Corrective Actions] 016-221 S2X communication error

Turn the power OFF then ON. [Error Type]
Upgrade the firmware in the Controller ROM that supports Printer Kit. Local Fail
[Fault Content]
016-218 PS KIT Not Exist for XDOD The High Compression PDF Board (S2X) Communication failure
Communication with the S2X PWB has failed. Local Fail
Turn the power OFF then ON. If the problem persists, replace the S2X PWB. The High Compression PDF Board (S2X) failed the ROM CheckSum
016-222 S2X self-diag error S2X PWB failed the ROM Check Sum Test.
Local Fail Replace the S2X PWBA.
[Fault Content]
An error has occurred in the self-diagnostics of the High Compression PDF Board (S2X) 016-226 S2X IIT Connection Error
An error has occurred in the S2X PWB self-diagnostics. Local Fail
Turn the power OFF then ON. If the problem persists, replace the S2X PWB. IISS-S2X Communication Failure
016-223 S2X SDRAM Error The S2X PWB failed to detect the video clocks sent from the IIT.
Local Fail 1. Check the cabling between the IISS-S2X.
[Fault Content] 2. If NG, replace the cable.
The High Compression PDF Board (S2X) failed the SDRAM Write/Read Test 3. If NG after replacing the cable, replace the S2X PWB.
4. If NG after replacing the S2X PWB, replace the Ext PWB.
5. If NG after replacing the Ext Board, replace the S2X PWB.
The S2X PWB has failed the Write/Read test of the internal SDRAM.
1. Pull out and insert the SDRAM memory to check the installation.
016-227 S2X DDR Error
2. Replace the S2X PWB. [Error Type]
Local Fail
016-224 S2X PCI Reg Error [Fault Content]

The High Compression PDF Board (S2X) failed the DDR Write/Read Test
[Error Type]
Local Fail
The S2X PWB failed the Write/Read test of the internal DDR memory.
[Fault Content]
The High Compression PDF Board (S2X) failed the PCI Register Write/Read Test
Replace the S2X PWBA.
The S2X PWB has failed to access to the internal PCI space.
[Corrective Actions] 016-228 S2X Image Processing Error
1. Pull out and insert the SDRAM memory to check the installation. [Error Type]
2. Replace the S2X PWB. Local Fail
[Fault Content]
016-225 S2X ROM CheckSum Error The High Compression PDF Board (S2X) failed the Image Processing Test
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The S2X PWB failed the desired value comparison of the high-compression process results using the When the SW Option function is set to ’Enabled’, the Controller Board either detected that the Image Ext
internal test patterns. PWB is not installed, or the Image Ext PWB has failed.
[Corrective Actions] ’Option Name targeted for detection’
1. Pull out and insert the SDRAM memory to check the installation. Thumbnail SW Option
2. Replace the S2X PWBA. Preview SW Option
Image Lock SW Option
016-229 SW Option Fail (FCW-UI Not Exist) [Corrective Actions]

[Error Type]
If the problem persists, carry out the following procedure:
Local Fail
The Image Extension Kit (Ama + toto board) has a failure or is not installed. Replace or install it.
[Fault Content]
FCW Panel not connected
016-232 MRC HW Initialize Error
[Detection Conditions] [Fault Name]
The HB-UI is connected when the FCW Panel option is set. MRC HW Initialize Error
[Corrective Actions] [Error Type]

Local
Disconnect the HB-UI and connect the FCW-UI.
[Fault Content]
MRC HW Initialize Error
016-230 License is required (PS ImageLog Kit)
[Error Type]
An error has occurred during High Compression Board initialization.
Local
Either that or the High Compression Board and the supported device did not match.
[Fault Content]
[SW optional function not achieved] The PS-ROM was installed with ’SW key: Image Log Kit for PS’ in dis-
Turn the Power OFF/ON.
abled state.
(1) Check if the device supports the High Compression Board.
(2) Replace the High Compression Board.
The PS-ROM was installed in a machine where SW key: ’Image Log Kit Enabled’ and SW key: ’Image
(3) Check if the following action will improve the situation:
Log Kit for PS Disabled’ are specified.
-Riser PWBA replacement
When the ’PS-ROM’ is installed in the machine, the image log function cannot operate unless the ’Image
Log Kit for PS’ has been purchased (separate purchase). -Main PWBA upper memory module replacement
[Corrective Actions] -Main PWBA replacement
Set ’SW key: Image Log Kit’ to ’Enabled’.

(4)f the problem persists, contact the Support Department.
016-231 SW Option Fail (Image Ext PWB Not Exist) 016-233 SW Option Fail (USB Host Not Exist)
Local Fail
Local Fail
[SW optional function not achieved] Any one of the SW optional functions cannot be used because the
USB Host has a failure/is not installed.
Any one of the SW Options cannot be realized due to failures/non-installation of the Image Ext PWB.
[Detection Conditions] (Condition 2) The Authentication Mode is Custom Authentication and the XPC smart card selection ser-
When the SW optional function is being enabled, the USB port (and USB Host Card) for the Controller vice status has not become ’Active’. (PFV_SELECTION_SERVICE_XCP_SMARTCARD)
board was detected to be not installed or having errors. [Corrective Actions]
[Corrective Actions] Turn the power OFF and ON.
Turn the power OFF then ON. If the problem persists, perform checks as follows:
If the problem persists, install the USB Host Card on the Controller board. 1. Enable the embedded plug-in feature.
For UI Panel:
Login as System Administrator, select [System Settings] -> [Common Service Settings] -> [Plug-in
016-234 XCP Out of Memory Error Settings], set [Embedded Plug-ins] to [Enabled] and reboot the machine.
[Error Type] For CWIS:
local Login as System Administrator, select [Properties] tab, [Security] -> [Plug-in Settings] -> [Plug-in
[Fault Content] Settings], enable [Plug-in Settings] and reboot the machine.
Lack of memory causes the XCP to stop. 2. Input the software key for the Authentication Customization Kit.
The software module that runs Java within the Controller has ran out of memory and became unable to 016-237 Auth plugin not active
continue operating. [Error Type]
[Corrective Actions] Local
1. Turn the power OFF then ON. [Fault Content]
2. Initialize the HDD.
Authentication custom plug-in not activated error
016-235 XCP Internal Error When the SecSys Task detected any of the following conditions during Start Up.
[Error Type] (Condition 1) The Authentication Mode is Custom Authentication and the authentication custom plug-in
local is not registered.
[Fault Content] (Condition 2) The Authentication Mode is Custom Authentication and the authentication custom plug-in
is not activated.
Another internal error causes the XCP function to stop.
(Condition 3) Failure when reading the file of authentication custom plug-in.
It has been detected that the JVM has stopped due to an internal error.
Turn the power OFF and ON.
[Corrective Actions] If the problem persists, perform the following:
1. Turn the power OFF then ON.
Login as System Administrator at CWIS, select [Properties] tab, [Security] -> [Plug-in Settings] -> [List of
2. Initialize the HDD. Embedded Plug-ins], register the authentication custom plug-in and reboot the machine.
016-236 XCP not active 016-238 Custom svc not active

Local Local
XCP not activated error Custom service not activated error
When the SecSys Task detected any of the following conditions during Start Up. When the SecSys Task detected the following condition during Start Up.
(Condition 1) The Authentication Mode is Custom Authentication and the embedded plug-in feature has (Condition 2) The Authentication Mode is Custom Authentication and the Custom Service Management
become disabled. selection service status has not become ’Active’.
(PFV_SELECTION_SERVICE_CUSTOM_SERVICE)
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Turn the power OFF and ON. Purchase the SIP_FAX Kit. (Only for customers who had not purchased it)
If the problem persists, perform the following: Enable the SIP_FAX SW Key.
Input the software key for the External Access Kit.
016-239 Auth contents not exist 016-242 System GMT Clock Fail
[Error Type] [Fault Name]
Local System GMT Clock Fail
Authentication custom service not registered error Local
When the SecSys Task detected the following condition during Start Up. System GMT Clock Fail.
(Condition 1) The Authentication Mode is Custom Authentication and the authentication custom service [Detection Conditions]
is not registered.
The iotc had called the sysGmtClkGetTimer(), which returned an Error value (completed with error).
Turn the power OFF then ON. If the problem persists, do the following:
1. If an NVM PWB exists, replace the NVM PWB.
Register the authentication custom service.
2. Replace the ESS PWB.
016-240 S2X NVM CheckSum Fail 016-310 ssmm Job Log Full
Local Fail
system fail
The High Compression PDF Board (S2X) failed the NVM CheckSum SSMM job log full
S2X failed the NVM CheckSum Test.
A job log file was not gotten from the external application (AWAS) and the number of files stored
[Corrective Actions] exceeded the specified value (280).
Replace the S2X PWB Board (NVM memory is attached to the base). [Corrective Actions]
Get a job log file from the external application (AWAS) via SSMI. After that turn the power OFF then ON.
016-241 SW Option Fail (SIP_FAX Not Exist) If the problem persists, perform the following:
[Fault Name] Get a job log file from the external application (AWAS) via SSMI. After that turn the power OFF then ON.
SW Option Fail (SIP_FAX Not Exist)
[Error Type] 016-311 No Scanner that Should Be
Local [Error Type]
[Fault Content] Sub System Fail
<SW optional function not achieved> The NGN optional function did not become available because the [Fault Content]
SIP_FAX SW Key is not enabled. Scanner is not installed although scanner is a standard equipment.
When the NGN optional function is set to ’Enabled’, the SIP_FAX SW Key is not enabled. The system detected that the scanner was not installed.
Turn the power OFF then ON. If the problem persists, perform the following: [SW optional function not achieved]
1. Install or replace the I/F between the scanner and the Main Processor. The board for detecting the back (side 2) of a document is not installed. Therefore [Paper Security] is
2. If the problem persists, perform the following procedure to repair it. unavailable.
OF-01 Common System Fail [Detection Conditions]
When the SW optional function is set to ’Available’ and DADF: PF1.5 and IIT:PF1-BW are combined, the
machine with two HWM boards (for the face and the back) is supposed to detect Protection Code for both
016-312 SW Option Fail (Hybrid WaterMark Not Exist) sides in scanning them simultaneously. However, when only either of the boards is installed, the Paper
[Error Type] Security function is available for the detected side.
Sub [Corrective Actions]
[Fault Content] Turn the power OFF then ON.
[SW optional function not achieved] Because the Hybrid Watermark detection H/W is not installed, the Install the board for detecting the back (side 2) of a document if it is not installed.
SW option (Secure Watermark Kit) did not become available. If the problem persists, perform the following:
[Detection Conditions] OF-01 Common System Fail
When the SW optional function is being enabled, the system detected that the Hybrid Watermark Detec-
tion H/W is not installed. This is detected prior to 016-313.
016-315 IIT Interface Fail
Option name to be detected
’Secure Watermark Kit’
[Error Type]
Sub System Fail
Check the installation of the Hybrid Watermark Detection H/W. If it is installed, turn the power OFF then
[Fault Content]
ON. If the problem persists, it could be due to detection error. Replace the Hybrid Watermark Detection IF between IIT and Controller broken
H/W or the IISS Board. [Detection Conditions]
If the problem persists, perform the following procedure: An error in the I/F between the scanner and the Main Processor was detected.
OF-01 Common System Fail [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following:
016-313 Hybrid WaterMark setting mismatch 1. Reinstall or replace the IF between the scanner and the Main Processor.
[Error Type] 2. Replace the Controller board or the IISS.
Sub If the problem persists, perform the following.
[Fault Content] OF-01 Common System Fail
The SW option (Secure Watermark Kit) did not become enabled

[Detection Conditions] 016-316 Page Memory Not Detected
The Hybrid WaterMark Detection H/W was detected but the SW option (Secure Watermark Kit) did not [Error Type]
become enabled. The detection timing is only during power ON/reboot, and is performed after 016-312. Sub System Fail
Enable the SW option (Secure Watermark Kit). Page Memory (Standard) cannot be detected.
If the problem persists, perform the following procedure: [Detection Conditions]
OF-01 Common System Fail
The system detected that the Page Memory (standard) of the scanner was not installed.
016-314 SW Option Fail (Hybrid WaterMark Not Exist) Turn the power OFF then ON. If the problem persists, perform the following:
[Error Type] 1. Remove and insert the Page Memory (standard).
system fail 2. Replace the Page Memory (standard).
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016-317 Page Memory Broken- Standard Turn the power OFF/ON. If the problem persists, do the following:
[Error Type] 1. Install or replace the I/F between the scanner and the Main Unit.
2. Replace the ESS PWB or the IISS PWB.
Sub System Fail
[Fault Content]
Page Memory (Standard) broken. 016-320 Document Formatter Fatal Error
The system detected an error in the Page Memory (standard) of the scanner. Sub System Fail
Turn the power OFF then ON. If the problem persists, perform the following: The Document Formatter S/W of the CopyServer function has a fatal error
1. Remove and insert the Page Memory (standard). [Detection Conditions]
2. Replace the Page Memory (standard). A software error was detected when documents were converted.
If the problem persists, perform the following. [Corrective Actions]
OF-01 Common System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
016-318 Page Memory Broken- Option 016-321 Fax Module Error
Page Memory (Option) broken. Fax related error at booting
The system detected an error in the Page Memory (option) of the scanner. SysCheckFax() returned error. When PFNOTEXIST is returned, the system is determined to have a con-
[Corrective Actions] figuration without Fax.
Turn the power OFF then ON. If the problem persists, perform the following: [Corrective Actions]
1. Remove and insert the Page Memory (option). Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2. Replace the Page Memory (option). OF-07 FAX System Fail
OF-01 Common System Fail 016-322 JBA Account Full
[Error Type]
016-319 Long Boot Diag IIT Interface Fail Sub System Fail
[Fault Name] [Fault Content]
Long Boot Diag IIT Interface Fail JBA Accounting Data Full
[Error Type] [Detection Conditions]
Subsystem The cumulated accounting data reached the specified value (15,000).
[Fault Content] [Corrective Actions]
IF between IIT and Controller broken (OS detection) 1. After an external Accounting Server has read the accounting data, turn the power OFF then ON.
[Detection Conditions] 2. If the problem persists, refer to the following to repair the problem.
An error in the I/F between the scanner and the Main Unit was detected. OF-01 Common System Fail
016-323 B-Formatter Fatal Error [Fault Content]
[Error Type] Cont-UI Cable Connection Fail
Sub Fail [Detection Conditions]

[Fault Content] The controller has detected a failure at its cable connection with the UI
Fatal Error has occurred in the B-Formatter task [Corrective Actions]

[Detection Conditions] Turn the power OFF and ON
An unrecoverable error was detected in the image conversion processing section of the B-Formatter
task used for sending Fax from the extended Mailbox for ’Multi-Send using Instruction Manual’ or ’ Multi- 1. Check the connection of the cable between the controller and UI.
Send UI’ 2. Replace the cable.
Turn the power OFF then ON. 016-327 BackPlane Connection Fail
If the problem persists, refer to the following to repair it. [Error Type]
There is no need to change the ESS-PWB.
Sub
[Fault Content]
BackPlane Connection Fail
016-324 Scheduled Image Overwrite [Detection Conditions]
[Error Type] The controller has detected a failure at its connection with the BackPlane
Sub Fail [Corrective Actions]
[Fault Content] Turn the power OFF and ON.
Scheduled Image Overwrite If the problem persists, perform the following:
[Detection Conditions] 1. Pull out and reinsert the controller.
SysCon is issued when it is time to perform the Scheduled Image Overwrite.
[Corrective Actions] 016-328 Cont-MCU Cable Connection Fail
Wait until the Scheduled Image Overwrite has completed. [Error Type]
To cancel it, turn the power OFF and ON. Sub
[Fault Content]
016-325 Using Personal Certificate Cont-MCU Cable Connection Fail
sub The controller has detected a failure at its cable connection with the MCU
Using Personal Certificate Turn the power OFF and ON.
[Detection Conditions] If the problem persists, perform the following:
The IC Card personal certificate is set in the certificate for signing. 1. Check the connection of the cable between the controller and MCU.
[Corrective Actions] 2. Replace the cable.
Set system data 790-389 to 0.
016-329 Long Boot Diag Page Memory Not Detected Fail
016-326 Cont-UI Cable Connection Fail [Fault Name]
[Error Type] Long Boot Diag Page Memory Not Detected Fail
Sub
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Subsystem Cont SystemMemory Diagnostic Fail-3
Page Memory (Standard) cannot be detected (OS detection) The total memory size that is installed in Slot 1 and 2 is detected to be outside the specification value.
Controller Section Page Memory (Standard) was detected to be not installed. Turn the power OFF then ON. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert ESS RAM DIMM #1 and ESS RAM DIMM #2.
Turn the power OFF/ON. If the problem persists, do the following: 2. Replace ESS RAM DIMM #1 and ESS RAM DIMM #2.
1. Remove and reinstall the Page Memory (Standard) 3. Replace the Controller board.
2. Replace the Page Memory (Standard)
016-333 Long Boot Diag Page Memory Broken Standard Fail
016-330 Cont System Memory Fail-1 [Fault Name]
[Error Type] Long Boot Diag Page Memory Broken Standard Fail
System Fail [Error Type]
[Fault Content] Subsystem
Cont SystemMemory Diagnostic Fail-1 [Fault Content]
[Detection Conditions] Page Memory (Standard) broken (OS detection)
The memory size that is installed in Slot 1 is detected to be outside the specification value. [Detection Conditions]
[Corrective Actions] Controller Section Page Memory (Standard) error was detected.
1. Remove and insert ESS RAM DIMM #1. Turn the power OFF/ON. If the problem persists, do the following:
2. Replace ESS RAM DIMM #1. 1. Remove and reinstall the Page Memory (Standard)
3. Replace the Controller board. 2. Replace the Page Memory (Standard)
016-331 Cont System Memory Fail-2 016-334 Long Boot Diag Page Memory Broken Option Fail
System Fail Long Boot Diag Page Memory Broken Option Fail
Cont SystemMemory Diagnostic Fail-2 Subsystem
The memory size that is installed in Slot 2 is detected to be outside the specification value. Page Memory (Option) broken (OS detection)
Turn the power OFF then ON. If the problem persists, perform the following: Controller Section Page Memory (Option) error was detected.
1. Remove and insert ESS RAM DIMM #2. [Corrective Actions]
2. Replace ESS RAM DIMM #2. Turn the power OFF/ON. If the problem persists, do the following:
3. Replace the Controller board. 1. Remove and reinstall the Page Memory (Option)
016-332 Cont System Memory Fail-3 2. Replace the Page Memory (Option)
[Error Type]
System Fail 016-335 Cont ProgramROM Fail-1
[Error Type] 016-338 Cont FontROM Fail-1
[Fault Content] System Fail
Cont ProgramROM Diagnostic Fail-1 [Fault Content]
[Detection Conditions] Cont FontROM Diagnostic Fail-1
The Checksum of Program ROM2 does not match. [Detection Conditions]
[Corrective Actions] The Font ROM ID that is installed OnBoard is detected to be outside the specification value.
1. Replace ESS ROm DIMM #2.
2. Replace the Controller board.
1. Replace the Printer Kit.
016-336 Cont ProgramROM Fail-2
Program ROM1 write command has failed. [Detection Conditions]
[Corrective Actions] The Font ROM ID that is installed in Slot 1 is detected to be outside the specification value.
1. Remove and insert ESS ROM DIMM #1. Turn the power OFF then ON. If the problem persists, perform the following:
2. Replace ESS ROM DIMM #1. 1. Remove and insert ESS Font ROM DIMM #1.
3. Remove and insert the Printer Kit. 2. Replace ESS Font ROM DIMM #1.
4. Replace the Printer Kit. 3. Remove and insert the Printer Kit.
5. Replace the Controller board. 4. Replace the Printer Kit.
016-337 Cont ProgramROM Fail-3
Program ROM2 write command has failed. [Detection Conditions]
[Corrective Actions] The Font ROM ID that is installed in Slot 2 is detected to be outside the specification value.
1. Remove and insert ESS ROM DIMM #2. Turn the power OFF then ON. If the problem persists, perform the following:
2. Replace ESS ROM DIMM #2. 1. Remove and insert ESS Font ROM DIMM #2.
3. Replace the Controller board. 2. Replace ESS Font ROM DIMM #2.
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1. If an NVM PWB exists, replace the NVM PWB.
016-341 Cont FontROM Fail-4 2. Replace the ESS PWB
[Error Type]
System Fail 016-345 Cont NV-Memory Fail
Cont FontROM Diagnostic Fail-4 System Fail
The Checksum of Font ROM that is installed in Slot 2 does not match. Cont NV-Memory Diagnostic Fail
Turn the power OFF then ON. If the problem persists, perform the following: The data of the header address is detected to be 0x00.
1. Remove and insert ESS Font ROM DIMM #2. [Corrective Actions]
2. Replace ESS Font ROM DIMM #2. Turn the power OFF then ON. If the problem persists, perform the following:
3. Replace the Controller board. 1. Replace the NV-RAM board.
016-342 Cont RTC Fail
[Error Type] 016-346 Cont A4FAX Modem Diagnosis Fail
System Fail [Fault Name]
[Fault Content] Cont A4FAX Modem Diagnosis Fail
Cont RTC Diagnostic Fail [Error Type]
[Detection Conditions] Subsystem
The range of RTC time is out of the specification value (E.g. Day 36 Month 13) [Fault Content]
The time is not moving forward A4 Fax Modem diagnosis error.
Turn the power OFF then ON. An A4 Fax Modem diagnosis error was detected by the Boot Diag.
If the problem persists, perform the following procedures in sequence. [Corrective Actions]
1. Replace the failed component. Turn the power OFF and ON, perform the same operation and check whether the problem is reoccur-
2. Replace the Controller Board. ring.If the trouble persists, replace the ESS PWB.
016-343 Long Boot Diag Timer Fail 016-347 Cont PageMemory Fail
[Fault Name] [Error Type]
Long Boot Diag Timer Fail System Fail
Subsystem Cont PageMemory Diagnostic Fail
Timer Fail (OS detection) The memory size that is installed in Slot 2 is detected to be outside the specification value.
A Timer error was detected. Turn the power OFF then ON. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert the Page Memory (option).
Turn the power OFF/ON. If the problem persists, do the following: 2. Replace the Page Memory (option).
3. Replace the Controller board. [Error Type]
System Fail
016-348 Cont PageMemory Fail-2 [Fault Content]
[Error Type] Cont SEEP-ROM Diagnostic Fail-1
system fail [Detection Conditions]
[Fault Content] The Product ID cannot be obtained.
Cont PageMemory Fail-2 [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following:
An error occurred in the W/R/V test on the Page Memory. 1. Check SEEPROM for contact (a bent pin, etc.).
[Corrective Actions] 2. Check the Controller board and the BP board for contact (disconnected cable, etc.).
1. Check the Page Memory for contact.
2. Replace the Page Memory. 016-351 Cont SEEP-ROM Fail-2
3. Replace the Controller board. [Error Type]
System Fail
016-349 Cont MAC Address Data Fail [Fault Content]
[Fault Name] Cont SEEP-ROM Diagnostic Fail-2
Cont MAC Address Data Fail [Detection Conditions]
[Error Type] An error occurred during W/R/V test.
Subsystem [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following:
MAC Address Data is incorrect. 1. Check SEEPROM for contact (a bent pin, etc.).
[Detection Conditions] 2. Check the Controller board and the BP board for contact (disconnected cable, etc.).
The 3-byte header of the MAC Address is not an FX Code (08-00-37). 3. Replace the Controller board.
Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring. 016-352 Internal Network Initialize Fail
[Fault Name]
[When the SEEP ROM is installed on the BP PWB] Internal Network Initialize Fail
1. Check the SEEP ROM contacts (for bent and broken pins, etc.) [Error Category]
2. Check the contacts between the ESS PWB and the BP PWB (for disconnected cables, etc.) SubSystem
3. BP PWB [Fault Contents]
4. ESS PWB Internal network initialization error
[When the SEEP ROM is installed on the ESS PWB]
[Conditions for detection]
1. Check the SEEP ROM contacts (for bent and broken pins, etc.)
Failure to initialize internal network I/F when power On (failed to set loopback address) is detected.
2. Replace the ESS PWB
If the problem still persists, it would mean that the SEEP ROM itself has to be replaced. Reinstall the vari-
[Procedure]
ous PWBs and contact the Support Department. After powering Off the main device, confirm that the control panel light is off, then power On.
(If it occurs again, contact the Administrator, etc.)
016-350 Cont SEEP-ROM Fail-1 016-353 Cont IOT-Controller Comunication Fail
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Cont IOT-Controller Comunication Fail 1. Pull out and reinsert the System Memory.
[Error Type] 2. Pull out and reinsert the Page Memory.
Subsystem 3. Pull out and reinsert the ESS PWB.
[Fault Content] 4. Disconnect and reconnect the IIT harness (at the BP PWB side and the Trans PWB side).
If the situation does not improve, perform replacement in the order of System Memory -> Page Memory -
Communication cannot be established between the IOT and the ESS.
> ESS PWB -> BP PWB -> IIT harness -> Trans PWB.
When the IOT is unable to communicate with the ESS.
016-356 Cont Video ASIC Fail
Cont Video ASIC Fail
1. Pull out and reinsert the System Memory.
2. Pull out and reinsert the ESS PWB. [Error Type]
3. Pull out and reinsert the BP PWB. Subsystem
If performing 1 to 3 does not improve the situation, perform replacement in the order of ESS PWB -> BP [Fault Content]
PWB -> MCU PWB. Cont Video ASIC Diagnostic Fail
016-354 Cont IIT-Controller Comunication Fail [Detection Conditions]
[Fault Name] At IOT diagnostic, an error has occurred (Print path).
Cont IIT-Controller Comunication Fail [Corrective Actions]
[Error Type] 1. Pull out and reinsert the System Memory.
Subsystem 2. Pull out and reinsert the Page Memory.
[Fault Content] If the situation does not improve, perform replacement in the order of System Memory -> Page Memory -
> ESS PWB.
Communication cannot be established between the IIT and the Controller.
[Detection Conditions] 016-357 Cont EP-Controller Comunication Fail
When the Scanner is unable to communicate with the ESS. [Fault Name]
[Corrective Actions] Cont EP-Controller Comunication Fail
1. Pull out and reinsert the System Memory. [Error Type]

2. Pull out and reinsert the ESS PWB. Subsystem
3. Disconnect and reconnect the IIT harness (at the BP PWB side and the Trans PWB side). [Fault Content]
If performing 1 to 3 does not improve the situation, perform replacement in the order of ESS PWB -> BP Cont EP Device Communication Fail.
PWB -> IIT harness -> Trans PWB. [Detection Conditions]
016-355 Cont IoAsic Fail When the EP Device is unable to communicate with the ESS.
Cont IoAsic Fail 1. Disconnect and reconnect the EP I/F Connection Cable.
[Error Type] 2. If possible, check the EP I/F Power Supply (check for blown FUSE).
Subsystem If the situation does not improve, perform replacement in the order of ESS PWB -> EP Device.
[Fault Content] 016-358 Cont Parallel Card Fail
Cont Io ASIC Diagnostic Fail. [Fault Name]
[Detection Conditions] Cont Parallel Card Fail
At Scanner diagnostic, an error has occurred at (Copy path, Scan path). [Error Type]
Subsystem
Cont Parallel Port Diagnostic Fail. Cont USB3.0 Device Diagnostic Fail
When error has occurred at W/R/V test on the internal register of the Parallel Card. When error has occurred at W/R/V test on the internal register of the USB 3.0 Device.
1. Remove and reinstall the Parallel Port. Replace the ESS PWB.
2. Pull out and reinsert the PCI Riser PWB. 016-362 Cont UI Fail-2
If the situation does not improve, perform replacement in the order of Parallel Port -> PCI Riser PWB ->
ESS PWB.
[Error Type]
System Fail
016-359 Cont USB HUB Fail
[Fault Content]
[Fault Name] Cont UI Diagnostic Fail-2
Cont USB HUB Fail
[Error Type] UI Communication error has occurred.
Subsystem
An error occurred during W/R/V test of VRAM. The Command/Status line is normal if entering the Long
[Fault Content] Boot Mode.
Cont USB HUB Diagnostic Fail. [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following:
When the USB HUB connection is invalid. 1. Disconnect and connect the UI cable.
[Corrective Actions] 2. Remove and insert the UI card.
Replace the ESS PWB. 3. Replace the UI cable.
4. Replace the UI card.
016-360 Cont UI Fail-1
5. Replace the UI.
[Error Type] 6. Replace the Controller board.
System Fail
[Fault Content]
016-363 Cont LyraCard Fail
Cont UI Diagnostic Fail-1
[Error Type]
System Fail
An error occurred during W/R/V test of PCI Config interval.
[Fault Content]
Cont JPEG Card diagnosed as having a failure
1. Remove and insert the UI card.
2. Replace the UI card. An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
3. Replace the Controller board. [Corrective Actions]

1. Remove and insert the Lyzer card.
016-361 Cont USB 3.0 Device Fail
2. Remove and insert the JPEG board.
[Fault Name] 3. Replace the Lyzer card.
Cont USB 3.0 Device Fail
4. Replace the JPEG board.
[Error Type] 5. Replace the Controller board.
Subsystem
016-364 Cont USB2.0 Host Fail

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[Error Type] 3. Replace the HDD and the HDD cable.
System Fail 4. Replace the Controller board.
[Fault Content] 016-367 Cont HDD Fail-2
Cont USB2.0 Host Diagnostic Fail [Error Type]
[Detection Conditions] System Fail
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register. [Fault Content]
[Corrective Actions] Cont HDD Diagnostic Fail-2
Turn the power OFF then ON. If the problem persists, perform the following: [Detection Conditions]
1. Remove and insert the Lyzer card. An error occurred during W/R/V test of HDD.
2. Remove and insert the USB 2.0 Host card. [Corrective Actions]
3. Replace the Lyzer card. Turn the power OFF then ON. If the problem persists, perform the following:
4. Replace the USB2.0Host card. 1. Disconnect and connect the HDD cable.
5. Replace the Controller board. 2. Remove and insert the HDD.
3. Replace the HDD and the HDD cable.
016-365 Cont USB2.0 Device Fail 4. Replace the Controller board.
[Error Type]
System Fail 016-368 Cont Torino Fail
Cont USB2.0 Device Diagnostic Fail System Fail
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register. Cont Torino Diagnostic Fail
Turn the power OFF then ON. If the problem persists, perform the following: An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
1. Remove and install the Lyzer card. [Corrective Actions]
2. Remove and install the USB 2.0 Device card. Turn the power OFF then ON. If the problem persists, perform the following:
3. Replace the Lyzer card. 1. Remove and insert the Lyzer card.
4. Replace the USB 2.0 Device card. 2. Remove and insert the Torino board.
5. Replace the Controller board. 3. Replace the Lyzer card.
4. Replace the Torino board.
016-366 Cont HDD Fail-1 5. Replace the Controller board.
[Error Type]
System Fail 016-369 Cont S2X PWB Fail
Cont HDD Diagnostic Fail-1 System Fail
An error has occurred during IDE Controller check (ideDrv equivalent) Cont S2X Board Diagnostic Fail
Turn the power OFF then ON. If the problem persists, perform the following: An error occurred during W/R/V test of PCI Config interval.
1. Disconnect and connect the HDD cable.
2. Remove and insert the HDD.
Turn the power OFF then ON. If the problem persists, perform the following: Boot Diag detected a logic error with HDD (Partition A).
1. Remove and insert the Lyzer card. [Corrective Actions]
2. Remove and insert the S2X board. Do this procedure.
3. Replace the Lyzer card. 1. Power OFF then ON.
4. Replace the S2X board. 2. Initialize the HDD.
016-373 Cont HDD FileSystem Fail-B

016-370 Cont Fail [Error Type]
[Error Type] sub
system fail [Fault Content]
[Fault Content] Cont HDD FileSystem Fail-B
Cont Rendering Engine diagnosed as having a failure [Detection Conditions]
[Detection Conditions] Boot Diag detected a logic error with HDD (Partition B).
A defect was detected during a diagnostic check of the Rendering Engine. [Corrective Actions]
[Corrective Actions] Do this procedure.
Turn the power OFF then ON. If the problem persists, perform the following. 1. Power OFF then ON.
1. Replace the Controller board. 2. Initialize the HDD.
016-371 Cont USB1.1 Host Fail 016-374 Cont HDD FileSystem Fail-C
system fail sub
Cont USB1.1 Host diagnosed as having a failure. Cont HDD FileSystem Fail-C
A defect was detected during a diagnostic check of USB1.1Host (No communication with the Fax Card Boot Diag detected a logic error with HDD (Partition C).
could be established).
[Corrective Actions] Do this procedure.
1. Power OFF then ON.
1. Check the cable for connection.
2. Initialize the HDD.
2. Replace the cable.
3. Replace the Fax Card.
016-375 Cont HDD FileSystem Fail-D
[Error Type]
sub
016-372 Cont HDD FileSystem Fail-A
[Fault Content]
[Error Type]
Cont HDD FileSystem Fail-D
sub
[Fault Content]
Boot Diag detected a logic error with HDD (Partition D).
Cont HDD FileSystem Fail-A
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Troubleshooting
[Corrective Actions] 2. Initialize the HDD.
Do this procedure.
1. Power OFF then ON. 016-379 Cont HDD FileSystem Fail-H
2. Initialize the HDD. [Error Type]
sub
016-376 Cont HDD FileSystem Fail-E [Fault Content]
[Error Type] Cont HDD FileSystem Fail-H
sub [Detection Conditions]
[Fault Content] Boot Diag detected a logic error with HDD (Partition H).
Cont HDD FileSystem Fail-E [Corrective Actions]
[Detection Conditions] Do this procedure.
Boot Diag detected a logic error with HDD (Partition E). 1. Power OFF then ON.
Do this procedure.
1. Power OFF then ON. 016-380 Cont HDD FileSystem Fail-I
sub
016-377 Cont HDD FileSystem Fail-F [Fault Content]
[Error Type] Cont HDD FileSystem Fail-I
[Fault Content] Boot Diag detected a logic error with HDD (Partition I).
Cont HDD FileSystem Fail-F [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition F). 1. Power OFF then ON.
Do this procedure.
1. Power OFF then ON. 016-381 Cont HDD FileSystem Fail-J
sub
016-378 Cont HDD FileSystem Fail-G [Fault Content]
[Error Type] Cont HDD FileSystem Fail-J
[Fault Content] Boot Diag detected a logic error with HDD (Partition J).
Cont HDD FileSystem Fail-G [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition G). 1. Power OFF then ON.
Do this procedure.
1. Power OFF then ON. 016-382 Cont HDD FileSystem Fail-P
sub Set the authentication method of Network 1 of this device to the same authentication method as the one
[Fault Content] set in the authentication server.
Check the 802.1x authentication method from UI.
Cont HDD FileSystem Fail-P
[Detection Conditions] 016-402 802.1x authentication failure by timing out
Boot Diag detected a logic error with HDD (Partition P). [Fault Name]
[Corrective Actions] 802.1x authentication failure by timing out
Do this procedure. [Error Type]
1. Power OFF then ON. Information
2. Initialize the HDD. [Fault Content]
802.1x Authentication Timeout(There is no response signal from the [Authentication Device].)
016-400 802.1x authentication failure [Detection Conditions]
[Fault Name] Authentication timeout since there was no response signal from the [Authentication Device] that is physi-
cally network connected with network 1 of this machine.
802.1x authentication failure
Check the switch setting or network connection of the [Authentication Device] which is physically net-
Information
work connected to Network 1 of this machine and connect it correctly.
[Fault Content]
802.1x Authentication Error (incorrect user name or password)
Check the setting of the Switch which the device is connected to or the network connection.
016-403 802.1x certificate failure
Detects one of the following conditions for the Network 1.
(1) The user name or password that has been set in the machine is incorrect.
[Fault Name]
802.1x certificate failure
(2) The switch setting of the [Authentication Device] which is physically network connected to this
machine is not correct. [Error Type]
[Corrective Actions] Information
(1) Enter the user name or password of the 802.1x authentication (network 1 setting) from the machine [Fault Content]
panel. 802.1x Authentication Certificate Mismatch
(2) Check the switch setting of the[Authentication Device] which is physically network connected to net- [Detection Conditions]
work 1 of this machine.
(1) The route certificate of the server certificate (for Network 1)of the authentication server is not stored in
016-401 802.1x EAP type not supported the machine or it does not match.
802.1x EAP type not supported (1) Store the Route Certificate for the server certificate (for Network 1)of the authentication server in the
[Error Type] machine.
Information (2) If unable to obtain the route certificate of the server certificate, disable the [Server Authentication
Inspection] (for Network 1) in the 802.1x setting item of the device.
[Fault Content]
802.1x Authentication Method Mismatch (the authentication server does not support the authentication
016-404 802.1x inside failure
method of the machine) [Fault Name]
[Detection Conditions] 802.1x inside failure
Received a Fail signal from the [Authentication Device] that is physically network connected to network 1 [Error Type]
of the machine saying unable to process the encryption method that is set to the machine. Information
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Other 802.1x Authentication Errors Security Exception due to plug-in
An internal error has occurred in the 802.1x supplicant function of the machine. The Package Management function has detected Security Exception.
(1) Received an invalid protocol signal from the authentication server in Network 1 of this machine [Corrective Actions]
[Corrective Actions] Correct the plug-in and then install it again.
Repeat the operation.
016-408 XCP Invalid Plugin
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
ment.
[Error Type]
info
2.5.1 Explanation of Log Collection/Extraction Tool Functions
[Fault Content]
016-405 Certificate DB File error
The plug-in file is invalid.
[Error Type]
info
The Package Management function has detected the damaged Jar file.
[Fault Content]
Certificate data base file is wrong.
Correct the plug-in and then install it again.
When certificate database file is loaded while system is on, header error and size error are detected.
016-409 XCP Plugin Version Incompatible
Errors with certificate database file were detected. Start ’Initialize certificate’ under Maintenance.
[Error Type]
info
[Fault Content]
016-406 802.1x client certificate failure
Plug-in Version Mismatch
[Fault Name]
802.1x client certificate failure
The Package Management function has detected a version mismatch.
[Error Type]
Information
Correct the plug-in and then install it again.
[Fault Content]
802.1x Authentication Client Certificate Setting Error
016-410 XCP_PLUGIN_PROPERTY_INVALID
[EAP-TLS] is selected as the authentication method for 802.1x authentication for Network 1, but the SSL
[Error Type]
client certificate is not set or has been deleted. info
(1) Store the client certificate to this machine SSL and set as SSL client certificate. The plug-in definition file is invalid.
(2) If the setting of SSL client certificate cannot be made, select other than [EAP-TLS] as the authentica- [Detection Conditions]
tion method. The Package Management function has detected the invalid definition file.
016-407 XCP Plugin Secrity Exception [Corrective Actions]
[Error Type] Correct the plug-in and then install it again.
info
016-411 XCP_UNSUPPORTED_CLASS_VERSION
[Error Type] – the DNS Server address setting
info If despite the confirmation of the above settings, the situation has not improved, contact the network
administrator for advice because there is a possibility of a network failure, DHCP Server failure, or an
[Fault Content] improper DHCP Server setting. (For example, if the DHCP Server is not set up in the way that allows it to
The plug-in class file version is not supported. give back the proxy server address, an error of this code will occur.)
[Detection Conditions] The Network Environment check items are as follows:
The Package Management function has detected an unsupported class file version. – The HTTP server that provides the PAC file (CFILE) is operating normally, or the server can be
[Corrective Actions] reached on the network.
Correct the plug-in and then install it again. – The contents of the PAC file have no mistakes in syntax or selected server address, or the file size is
64KB or less.
– The DHCP server that has an entry of CURL info is operating normally, or the server can be reached
016-412 XCP Plugin Misc Error on the network.
[Error Type] When after the implementation of the corrective actions, the machine has established normal communi-
info cation with the Xerox Communication Server, the fault will be cleared.
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log
[Fault Content] immediately after the occurrence of the problem and contact the support division for directions.
A plug-in error under Miscellaneous
016-414 Couldnt connect to Xerox server or proxy.
The Package Management function has detected the plug-in has caused an error that is included in a
[Error Type]
miscellaneous group of errors. info
Correct the plug-in and then install it again. Network error
016-413 Couldnt detect proxy server automatically. The machine could not connect to the Xerox Communication Server or the proxy server.
(A network path problem, an open wire, etc.)
[Error Type]
info
[Fault Content]
– the connection of the LAN Cable
Auto detection of the proxyhas failed.
– the IP Address setting
[Detection Conditions] – the default Gateway setting
The proxy server could not be detected automatically.
– the subnet mask setting
When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy server
– the DNS Server address setting
setting from the DHCP server. Howerver, the attempt has failed.
– the proxy server address setting
For the details, see below:
If despite the confirmation of the above settings, the situation has not improved, contact the customer’s
– The contents of the obtained PAC file have a problem. (An error occurred during the running of Jav- network administrator becasuse there is a possibility of a network failure.
aScript.)
When after the implementation of the corrective actions, the machine has established normal communi-
– The PAC file could not be obtained. (Timeout/Connection error)
cation with the Xerox Communication Server, the fault will be cleared.
– The PAC file could not be obtained. (No PAC file/Too large)
– PAC File URL info could not be obtained. (Timeout) immediately after the occurrence of the problem and contact the support division for directions.
– PAC File URL info could not be obtained. (No URL is included in the response to the inquiry.)
[Corrective Actions] 016-415 Connection to Xerox server has timed out.
[Error Type]
– the default Gateway setting
info
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[Fault Content] – Set ’Verify the remote server certificate’ to ’OFF’.
No response from the server If despite the confirmation of the above settings, the situation has not improved, contact the customer’s
network administrator becasuse there is a possibility of a network failure.
There is no response from the Xerox Communication Server for a certain period of time, resulting in a tim- cation with the Xerox Communication Server, the fault will be cleared.
eout.
[Corrective Actions] immediately after the occurrence of the problem and contact the support division for directions.
When after the implementation of the corrective action, the machine has established normal communi-
016-421 Input Tray is Removed
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occur- [Fault Name]
rence of the problem and contact the support division for directions. Input Tray is Removed
[Error Type]
016-416 An invalid state message received from server. Information
info The Paper Tray is removed.
A server error is detected. The Paper Tray is removed.
The Xerox Communication Server has responded with a message indicating an abnormal condition. Install the Paper Tray.
[Corrective Actions] 016-422 Diag Offline
Turn the power OFF then ON. [Fault Name]
When after the implementation of the corrective action, the machine has established normal communi- Diag Offline
[Error Type]
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occur-
Information
rence of the problem and contact the support division for directions.
[Fault Content]
Diag Offline
016-417 Invalid network settings were found.
[Error Type]
1. When the Diag operation is in progress, it turns Offline.
info
[Fault Content]
Clear any failure that is indicated by other displayed messages.
Setting error
If the Diag operation is in progress, complete it.
[Detection Conditions] If somebody is in remote access, wait for the access to end.
An invalid or improper network setting has prevented the machine from communicating.
[Corrective Actions] If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
Check the following: ment.
– the IP address setting 2.5.1 Logging/Extraction Tool Function Explanation
– the subnet mask setting 016-423 Offline
[Fault Name]
Offline
– the Xerox Communication Server URL setting
Information When moving to the Sleep Power Saver Mode.
Offline Cancel the Power Saver from the Panel or remotely. The Power Saver will also be canceled when a Job is
[Detection Conditions] issued.
1. Job processing is not available due to other failures.

2. Job processing is not available as the panel operation (other than during Diag) is in progress.
ment.
3. Job processing is not available because a third party is using remote access.
2.5.1 Logging/Extraction Tool Function Explanation
Clear any failure that is indicated by other displayed messages.
016-427 802.1x authentication failure (Network 2)
If the panel operation is in progress, complete it. [Fault Name]
If somebody is in remote access, wait for the access to end. 802.1x authentication failure (Network 2)
[Error Type]
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- Information
ment. [Fault Content]
802.1x authentication error (Either the user name or password is incorrect: Network 2)
016-424 Low Power Mode [Detection Conditions]
[Fault Name] Detects one of the following conditions for the Network 2.
Low Power Mode (1) The user name or password that has been set in the machine is incorrect.
[Error Type] (2) The switch setting of the [Authentication Device] which is physically network connected to this
machine is not correct.
Information
(1) Enter the user name or password of the 802.1x authentication (Network 2 setting) from the machine
Low Power Mode
panel.
[Detection Conditions] (2) Check the switch setting of the [Authentication Device] which is physically network connected to the
When moving to the Low Power Power Saver Mode. network 2 of this machine.
[Corrective Actions] 016-428 802.1x EAP type not supported (Network 2)
Cancel the Power Saver from the Panel or remotely. The Power Saver will also be canceled when a Job is
issued.
[Fault Name]
802.1x EAP type not supported (Network 2)
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- [Error Type]
ment. Information
2.5.1 Logging/Extraction Tool Function Explanation [Fault Content]
016-425 Sleep Mode 802.1x Authentication Method Mismatch (Authentication server does not support the authentication
method of this device: Network 2)
[Fault Name]
Sleep Mode
Received a Fail signal from the [Authentication Device] that is physically network connected to the net-
[Error Type] work 2 of the machine saying unable to process the encryption method that is set to the machine.
Information
[Fault Content] Set the authentication method of Network 2 of this device to the same authentication method as the one
Sleep Mode set in the authentication server.
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Check the 802.1x authenticating method from UI [Corrective Actions]
016-429 802.1x authentication failure by timing out (Network 2) Repeat the operation.
[Fault Name]
802.1x authentication failure by timing out (Network 2)
ment.
[Error Type] 2.5.1 Explanation of Log Collection/Extraction Tool Functions
Information
016-432 802.1x client certificate failure (Network 2)
[Fault Content]
802.1x Authentication Timeout (There is no response signal from the [Authentication Device]: Network
[Fault Name]
2) 802.1x client certificate failure (Network 2)
Authentication timeout since there was no response signal from the [Authentication Device] that is physi- Information
cally network connected with the network 2 of this machine. [Fault Content]
[Corrective Actions] 802.1x Setting Error of the Client Certificate of the Authentication (Network 2)
Check the switch setting or network connection of the [Authentication Device] which is physically net- [Detection Conditions]
work connected to Network 2 of this machine and connect it correctly. [EAP-TLS] is selected as the authentication method for 802.1x authentication for Network 2, but the SSL
016-430 802.1x certificate failure (Network 2) client certificate is not set or has been deleted.
802.1x certificate failure (Network 2) (1) Store the client certificate to this machine SSL and set as SSL client certificate.
[Error Type] (2) If the setting of SSL client certificate cannot be made, select other than [EAP-TLS] as the authentica-
tion method.
Information
[Fault Content] 016-450 SMB Host name duplicated
802.1x Authentication Certificate Discrepancy (Network 2) [Error Type]
[Detection Conditions] Time Bomb (Information)
(1) The route certificate of the server certificate (for Network 2)of the authentication server is not stored in [Fault Content]
the machine or it does not match. SMB Host Name Duplicated
1. Store the Route Certificate for the server certificate (for Network 2) of the authentication server in the A PC of the same host name exists on the network.
machine. [Corrective Actions]
2. If unable to obtain the route certificate of the server certificate, disable the [Server Authentication
1. Check whether the setting of the same host name as the device is made to another unit. If the setting is
Inspection] for the 802.1x setting item (Network 2) of the device.
duplicate, change the host name of the device or duplicate device.
016-431 802.1x inside failure (Network 2) 2. If duplicate setting is not confirmed, change the device host name.
[Fault Name] 3. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
802.1x inside failure (Network 2) 2.4.5 Network-Related Details Check Flow
[Error Type] 2.5.2 Logging/Extraction Tools Operational Instructions
Information
[Fault Content] 016-453 Dynamic DNS - IPv6 NG
802.1x Other Authentication error (Network 2) [Error Type]
[Detection Conditions] Info
An internal error has occurred in the 802.1x supplicant function of the machine. [Fault Content]
(1) Received an invalid protocol signal from the authentication server in Network 2 of this machine Dynamic DNS - IPv6 Address Dynamic Update Failed
[Detection Conditions] 016-456 SNTP time asynchronous
Failed to update of the IPv6 address and host name to the DNS server. [Error Type]
[Corrective Actions] Time Bomb (Information)
1. Check that DNS server address is set properly in the device. [Fault Content]
2. Check with the customer’s System Administrator whether the DNS server settings that allow Dynamic SNTP Time Asynchronous
DNS using IPv6 address have been made.
3. Follow the instructions in 2.5.1 LOG to obtain the ’info9 or xxx.tgz’.
If the problem persists, perform the following procedure: A standard time synchronized source message and an asynchronous message was received from the
SNTP server.
2.4.5 Network-Related Details Check Flow
2.5.1 Log collection/extraction tool function explanation
If the time on the machine is incorrect, manually set the time.
1. Check a customer System Administrator that the NTP server is operating properly.
016-454 DNS renewal failure of dynamic 2. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
[Error Type] 2.4.5 Network-Related Details Check Flow
Time Bomb (Information) 2.5.2 Logging/Extraction Tools Operational Instructions
[Fault Content]
Dynamic DNS - Dynamic Update Failed 016-461 Under non-transmitted image log stagnation
Dynamic DNS - Dynamic update failed.
Information Fail
1. Check that DNS server address is set properly in the device. Creation of a new job is being restricted because image logs yet to be transferred are piled up and
2. Check with a customer System Administrator that the DNS server settings that allow Dynamic DNS have delayed.
been made.
3. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
When system data ’Level of Ensuring Image Log Transfer’ is set to ’High’ creation of a new job becomes
restricted because image logs yet to be transferred are piled up and delayed.
2.5.2 Logging/Extraction Tools Operational Instructions
Check the image log management server status and the network status, and clear any cause that may
016-455 SNTP server time out impede the transfer of image logs to the image log server.
[Error Type] Check the transfer settings and transfer all logs that are yet to be transferred.
Time Bomb (Information) Or, change the transfer guarantee level to ’Low’. Note that setting the transfer guarantee level to ’Low’
may cause the image logs to get deleted in sequence even before they are transferred.
[Fault Content]
SNTP timeout.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
There is no response from the SNTP server within the specified time (60sec).
016-500 Write to Cont-ROM error detection (During DLD method)
If the time on the machine is incorrect, manually set the time.
1. Check that SNTP server address is set properly in the device.
[Error Type]
2. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs. Job Fail
2.4.5 Network-Related Details Check Flow [Fault Content]

2.5.2 Logging/Extraction Tools Operational Instructions An error has occurred during the process of writing data to the Cont-ROM. (During DLD method)
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An error was detected when writing data to the Cont-ROM. DNS Library Call Error
Not able to carry out normal operation because ROM content is missing. [Corrective Actions]
[Corrective Actions] Specify the correct SMTP Server name or specify the IP address.
Retry job. If retry failed, replace the Controller-ROM and perform VerUP operation on the DLD method If the problem persists, perform the following procedure to repair it.
again. 2.4 NET System Fault Check
2.4.3 No output is available, no data is printed
016-501 Write to S2X-ROM error detection (During DLD method) 2.4.5 Network-Related Details Check Flow
[Error Type]
Job Fail 016-504 POP Server Fail for Redirector
An error has occurred during the process of writing data to the S2X-ROM. (During DLD method) Job Fail
An error was detected when writing data to the S2X-ROM The problem with the POP Server name could not be resolved (though the machine tried to connect to the
Not able to carry out normal operation because ROM content is missing. server)
Retry job. If retry failed, replace the S2X-ROM and perform VerUP operation on the DLD method again. DNS Library Call Error
016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error Specify the correct POP Server name or specify the IP address.
detection (During PJL method)
2.4 NET System Fault Check
[Error Type] 2.4.3 No output is available, no data is printed
Job Fail
[Fault Content]
016-505 POP Authentication Fail for Redirector
An error has occurred during the writing of data to any of Cont/S2X/IISS/DADF/IOT/Fin/FaxCard (During
PJL method) [Error Type]
[Detection Conditions] Job Fail
An error was detected when writing data to one of the ROMs in the machine [Fault Content]
Not able to carry out normal operation because content of one of the ROMs is missing. A failure in POP authentication (after the machine connected to the server).
Perform download in DLD Mode, and follow the Error Code displayed by the machine to identify the faulty Incorrect POP Server authentication information was detected.
ROM. [Corrective Actions]
Replace the faulty ROM and perform VerUP operation on the DLD method again. Specify the correct POP Server authentication information.
016-503 SMTP Server Fail for Redirector 2.4 NET System Fault Check
[Error Type] 2.4.3 No output is available, no data is printed
Job Fail 2.4.5 Network-Related Details Check Flow
[Fault Content]
The problem with the SMTP Server name could not be resolved (though the machine tried to connect to 016-506 Image Log HDD Full
the server). [Error Type]
Job Fail
Because the log image storage area on the disk is full, a job cannot be continued. With the system data ’Auto Transfer Setting’ set to ’Transfer by the job,’ transfer rules are not registered,
[Detection Conditions] causing a job to be discontinued.
When the system data ’Level of Ensuring Log image Creation’ is set to ’High’ the log image storage area [Corrective Actions]
on the disk becomes full (during processing any job other than copy/scan jobs). Register rules for transfer from the destination image log control server to the device.
Try to rerun the job. 016-510 ImageLog No Send Rule02
If the situation is the same despite some re-attempts, delete unnecessary documents saved in the [Error Type]
device or change the level of ensuring creation (to Low). However, the level is set to Low, log image cre-
Job Fail
ation cannot be ensured.
[Fault Content]
Rules for log image transfer are not registered.
016-507 ImageLog Send Fail01
[Error Type]
Because transfer rules are not registered, a transfer fails.
Job Fail
[Fault Content]
Register rules for transfer from the destination image log control server to the device.
A log image transfer fails, making it impossible to continue a target job which will consist of created
images.
[Detection Conditions] 016-511 ImageLog Invalid Send Rule01
With the system data ’Auto Transfer Setting’ set to ’Transfer by the job’ a log image transfer fails, making it [Error Type]
impossible to continue a target job. Job Fail
Check the state of the destination image log control server and that of the network, and clear any factor Rules for log image transfer are illegal, causing a job to be discontinued.
preventing image logs from being transferred to the image log control server.
016-508 ImageLog Send Fail02 With the system data ’Auto Transfer Setting’ set to ’Transfer by the job,’ illegal transfer rules cause a job to
[Error Type] be discontinued.
Job Fail [Corrective Corrections]
[Fault Content] Overwrite rules for transfer from the destination image log control server to the device.
A log image transfer fails, making it impossible to continue an image transfer job.
[Detection Conditions] 016-512 ImageLog Invalid Send Rule02
An image log transfer fails. [Error Type]
[Corrective Actions] Job Fail
Check the state of the destination image log control server and that of the network, and clear any factor [Fault Content]
preventing image logs from being transferred to the image log control server.
Rules for log image transfer are illegal.
016-509 ImageLog No Send Rule01 Illegal transfer rules cause a transfer failure.
Job Fail Overwrite rules for transfer from the destination image log control server to the device.
[Fault Content]
Because rules for log image transfer are not registered, a job cannot be continued. 016-513 SMTP Server Reception Error
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SMTP Server Reception Error XPS Short of Memory
[Error Type]
Job
During XPS Bridge processing, a lack of memory was detected.
[Fault Content]
Error when receiving response from the SMTP server (after connecting to the server) [Corrective Actions]
[Detection Conditions] If print mode is set to [high resolution], change it to [standard]. If print mode is set to [standard], change it to [high
SMTP Server Response Receive Timeout speed].
If memory is still insufficient, expand memory.
1. Timeout has occurred.
• Server Load is Heavy/Network Traffic is High If memory is expanded to the maximum but the problem still occurs, print from XPS Viewer, using a driver
-> Wait awhile before re-executing job. (ART-EX, PCL, etc.).
• Check that SMTP Send Port No. is correct.
If the problem persists, go to the following and resolve it.
->If the situation does not improve, consult with the Network Administrator.

016-514 XPS Error
[Error Type] 016-516 XPS PrintTicket description error
Job Fail
[Fault Content]
XPS Error [Fault Content]
XPS PrintTicket description error
During XPS Bridge processing, Invalid Schema, Parameter Error, damage to XPS File, or an error internal to [Detection Conditions]
XPS Decomposer occurred. PrintTicket included in a XPS document is based on [grammar not supported by this machine] or has [print
instuructions not supported by this machine].
Print from XPS Viewer, using a pinter driver (ART-EX, PCL, etc.).
Check whether the user’s way of using the application that sends a print job and the print instructions have
problems.
If the problem persists, go to the following to resolve it.
OF-09 Common Job Fail If they have no problems, ask not Fuji Xerox but a vendor that produces the application that sends a print job
about the operation of the application. If this does not resolve the problem, get a list of printer settings, a job his-
tory report, and the print data with PrintTicket to send, and go to the following to resolve the problem.

2.4.4 Printing can be performed but abnormally
2.4.5 Network-Related Details Check Flow If the problem persists, contact the support division for instructions.
016-515 XPS Short of Memory 016-517 PS Booklet Illegal Color Mode Change
Job Fail
Job Fail
PS documents to be printed into a booklet have black, white and color areas High Compression H/W Job Error
[Detection Conditions] An error has occurred during the usage of High Compression Board.
While PS Decomp was interpreting a booklet job, a change to Process Color Model or the resolution/binary/
multi-valued parameter was detected.
Repeat the operation or change the output file format/color mode.
[Corrective Actions] If the problem persists, perform the following procedure to correct it.
Rewrite the PostScript file in the way that does not allow the page device, Process Color Model, to be changed Replace the High Compression Board.
in the process. If the cause of error is not clear, perform the following and check whether the status improved.
– Replace the Memory Modules on the Main PWBA
If the problem persists, go to the following and resolve it.
– Replace the Main PWBA.

016-521 SmartCard Not Found
016-518 PS Booklet Conflict WM [Error Type]
[Fault Content] Smart Card Connection Error
Simultaneous Specification of PS Booklet and Watermark [Detection Conditions]
[Detection Conditions] After a personal signature scan job has started up, the Smart Card was removed or the Card Reader was
PS Booklet and Watermarks were specified at the same time. detached, which causes the personal signature to fail.
PS Booklet and Watermark/UUID cannot be specified at the same time. Cancel either one. Insert the Smart Card into the Reader and check the PIN again before performing the personal signature
If the problem persists, carry out the following procedure: scan.
OF-09 Common Job Fail If the Card Reader was detached, reconnect it again and restart the device.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
016-519 Device DV - Reached Limit 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 016-522 LDAP SSL error 112
Number of Printable Sides Limit Full Job Fail
A number of printable sides is set in the device and the number of printed sides as the job is running has
LDAP-SSL authentication error 112 has occurred (the client certificate cannot be obtained)
reached that number.
SSL authentication error of the LDAP Server.
Contact the System Administrator to request for a change in the limit of the printable sides.
The SSL client certificate cannot be obtained.
016-520 MRC HW Job Error Install the SSL client certificate into the device as the LDAP Server will request for it.
[Error Type]
Job Fail
016-523 LDAP SSL error 113
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Job Fail Job Fail
LDAP-SSL authentication error 113 has occurred (the server certificate data is incorrect) LDAP-SSL authentication error 116 has occurred (the Server Name and the certificate does not match)
SSL authentication error of the LDAP Server. SSL authentication error of the LDAP Server.
The Server certificate data is incorrect The Server Name and the certificate do not match.
The device cannot trust the SSL certificate of the LDAP Server. Ensure that the address of the LDAP Server set in the device matches the address of the LDAP Server
Register the root certificate of the LDAP Server SSL certificate in the device. defined in the SSL certificate.
Although this error can also be avoided by setting ’SSL Server Authentication’ to ’OFF’ at the device,
keep in mind that it would also no longer guarantee the legitimacy of the connected LDAP Server.
[Error Type]
Job Fail
[Error Type]
[Fault Content]
Job Fail
LDAP-SSL authentication error 114 has occurred (the server certificate is close to expiring)
[Fault Content]
LDAP-SSL authentication error 117 has occurred (SSL authentication internal error)
The Server certificate is close to expiring
SLL authentication internal error has occurred.
Change the LADP Server SSL certificate to one that is valid.
Although this error can also be avoided by setting ’SSL Communication During Authentication’ of ’LDAP
Server/Directory Service Settings’ to ’Disabled’ at the device, keep in mind that it would also no longer An internal error has occurred in the program.
guarantee the legitimacy of the connected LDAP Server.
016-528 SmartCard Not Auth
016-525 LDAP SSL error 115 [Error Type]
[Fault Content] Smart Card Personal Authentication Error
LDAP-SSL authentication error 115 has occurred (the server certificate has expired) [Detection Conditions]
[Detection Conditions] After a personal signature scan job has started up, the Smart Card PIN check status was cleared, which
SSL authentication error of the LDAP Server. causes the personal signature to fail.
The Server certificate has expired [Corrective Actions]
[Corrective Actions] Check the PIN and again perform the personal signature scan.
Change the LADP Server SSL certificate to one that is valid. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the support department for instructions.
Although this error can also be avoided by setting ’SSL Server Authentication’ to ’OFF’ at the device,
keep in mind that it would also no longer guarantee the legitimacy of the connected LDAP Server. 2.5.1 Log collection/extraction tool function explanation
016-526 LDAP SSL error 116 016-529 Remote Download server timeout
[Error Type] 016-535 Remote Download file access error
[Fault Content] Job Fail
Remote Download Server Timeout [Fault Content]
[Detection Conditions] There are no FW update files in the Remote Download server.
There was no response within the specified time (45 sec) when connecting to the Remote Download [Detection Conditions]
server.
The specified FW update file (Download image file) is not found in the Remote Download server.
Check the network connection. Check that the Remote Download server is properly configured and
Check the Remote Download server for the FW update file.
operating on the network.
016-533 Kerberos Attestation protocol error 37 016-536 Host name solution error in Remote Download
Job Fail
Job Fail
Kerberos Attestation protocol error (37) Remote Download Server Name Resolution Error

Failed to resolve the hostname (server name) during the DNS access before connecting to the Remote
A Kerberos Server Attestation protocol error has occurred. (37)
Download server. DNS library call error.
The clock difference between the device and the Kerberos server has exceeded the clock skew limit of
Check the connection to the DNS.
the Kerberos server. Check that the clocks of the device and Kerberos server are set correctly.
Or, check whether the Remote Download server name has been registered in the DNS.
At the same time, check that the daylight saving time and time zone settings for the device and the Ker-
beros server are the same.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has 016-537 Remote Download server connection error
occurred and contact the Support G for instructions.
[Error Type]
Job Fail
[Fault Content]
016-534 Kerberos Attestation protocol error 41,42 Remote Download Server Connection Error
Job Fail
The port of the connection destination Remote Download server is not open.
Kerberos Attestation protocol error (41, 42)
Check the network connection setting (port) of the Remote Download server.
A Kerberos Server Attestation protocol error has occurred. (41, 42)
016-538 Remote Download file write error
[Error Type]
Although the Kerberos Server exists in a realm that is set in the device, the address of the Kerberos
Job Fail
Server that was set cannot be connected to.
Check that the realm name and Server address in the Kerberos Settings of the device are set correctly. [Fault Content]
When connected to a Microsoft Windows 2000/2003 Server, use all upper case for the realm name. Remote Download File Write to HDD Error
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The FW update file that was obtained from the Remote Download server cannot be saved properly into A Clock skew error has occurred in attestation.
the HDD. The time of ApeosWare Authentication Agent and ActiveDirectory is out of sync with the upper limit of the
[Corrective Actions] Kerberos ClockSkew set in the ActiveDirectory.
Check the HDD for free space and delete unnecessary files. Or, replace the HDD. [Corrective Actions]
Match the time of the PC where the ApeosWare Authentication agent is installed in with the time of the PC
where the ActiveDirectory is.
016-539 Kerberos Attestation protocol error other
Furthermore, if the Windows Time Service in the PC where the ApeosWare Authentication Agent is
[Error Type] installed is stopped, start it up.
Job Fail Refer to the ApeosWare Authentication agent User Guide for solutions.
[Fault Content] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
Kerberos Attestation protocol error (others) xxx.tgz log and the network log and contact Support G for instructions.
A Kerberos Server Attestation protocol error has occurred. (Others)
[Corrective Actions] 016-546 Attestation Agent error 546
An internal error has occurred in the program. [Error Type]
Job Fail
016-543 Attestation Agent error 543 [Fault Content]
[Error Type] Attestation Agent error (ACCESS_DENIED)

[Fault Content] A general user has attempted to obtain other user’s user information (GetUserInformation method only).
The User Name included in the WWW-Authorization of the http header is different from the <UserID>
Attestation Agent error (REALM_UNKNOWN)
included in the request message of the GetUserInformation method.
The specified realm/domain has disappeared from the ApeosWare Authentication Agent (the domain
was manually deleted at the ApeosWare Authentication Agent after obtaining the realm name list from
the device) If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions.
Update the realm list, using the Update Realm button on the device, or add the domain to the ApeosWare
Authentication Agent.
To update the device realm information, perform the following: Press the [Authentication Agent] button 016-548 Attestation Agent error 548
on the Authentication window of the device. The Authentication Agent window appears. Press the [Error Type]
[Update] button on the window.
Job Fail
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation Attestation Agent error (UNREGISTERED_DEVICE)
016-545 Attestation Agent error 545 The information of the machine that is performing the authentication operation is not in the database
(GetUserInformation method only).
[Error Type] The device is not registered in the ApeosWare Authentication Agent.
Job Fail
[Fault Content] Register the device in the ApeosWare Authentication Agent. Refer to the ’ApeosWare Authentication
Attestation Agent error (CLOCKSKEW_ERR) Agent User Guide’ for solutions.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or [Detection Conditions]
xxx.tgz log and the network log and contact Support G for instructions. Timed out when connecting to the authentication server.
2.5.1 Log collection/extraction tool function explanation The ApeosWare Authentication Agent cannot connect to the database or the Active Directory.
016-553 Attestation Agent error 553 Check that the ApeosWare Authentication Agent can connect to the database or the Active Directory.
[Error Type] Refer to the ApeosWare Authentication Agent User Guide for solutions.
Job Fail If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
[Fault Content] xxx.tgz log and the network log and contact Support G for instructions.
Attestation Agent error (VERSION_MISMATCH)
The version information written in the SOAP Header cannot be understood. The ApeosWare Authenti- 016-556 Attestation Agent error 556
cation Agent does not support the version of the device interface. [Error Type]
The version of the ApeosWare Authentication Agent needs to be upgraded. [Fault Content]
Check that the machine is a product that is supported by the upgraded version of the ApeosWare Authen- Attestation Agent error (SERVICE_IS_PROCESSING)
tication Agent.
Timeout during database processing.
Error has occurred in the database that the ApeosWare Authentication Agent is connected to due to
overloading.
016-554 Attestation Agent error 554 Wait for a while before authenticating again as the service is overloaded.
[Error Type] If that did not solve the problem, check the ApeosWare Authentication Agent.
Job Fail Refer to the ApeosWare Authentication Agent User Guide for solutions.
[Fault Content] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
Attestation Agent error (CONFIGRATION_ERROR) xxx.tgz log and the network log and contact Support G for instructions.
The existence check for the specified user in the event of an authentication error has failed.
The domain user reference login name or the reference password of the ApeosWare Authentication 016-557 Attestation Agent error 557
Agent domain is incorrect. [Error Type]
Set the domain user reference login name or the reference password of the ApeosWare Authentication [Fault Content]
Agent domain to the correct items.
Attestation Agent error (INTERNAL_ERROR)
xxx.tgz log and the network log and contact Support G for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation Other error has occurred in attestation.
An internal error has occurred in the ApeosWare Authentication Agent.
016-555 Attestation Agent error 555 [Corrective Actions]

Check the ApeosWare Authentication Agent.
[Error Type]
Refer to the ApeosWare Authentication Agent User Guide for solutions.
Job Fail
[Fault Content] xxx.tgz log and the network log and contact Support G for instructions.
Attestation Agent error (SERVICE_ISNOT_WORKING) 2.5.1 Log collection/extraction tool function explanation
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[Error Type]
016-558 Attestation Agent error 558 Job Fail
Job Fail Authentication Agent error * Duplicate IDs were detected at ICCG external authentication
Attestation Agent error (MISC_ERR) Two or more entries with the same IC card information were found in the temporary user DB of Active
Directory or Authentication Agent.
The machine has received an unknown error from the ApeosWare Authentication Agent.
Make corrections so that the temporary user entries of the Active Directory or Authentication Agent do
[Corrective Actions] not have the same IC card information.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or occurred and contact the Support G for instructions.
016-563 ImageLog Memory Full (Exp. Kit)

016-559 Remote Download parameter error
[Error Type]
Job Fail
[Fault Content]
[Fault Content] Impossible to continue with the Job because the Image Extension Kit has insufficient memory
Remote Download Parameter Error
[Detection Conditions] When the system data ’Log/Image Creation Guarantee Level’ is set to ’High’, the Image Extension Kit
When performing the Remote Download, an invalid value is set in the required system data. has insufficient memory.
Check that all system data that must be set to perform the Remote Download have been properly set. Set the image quality to ’Normal’.
Example: Check the server settings corresponding to the IP mode, etc. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
016-560 Attestation Agent error 560 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 016-564 Remote Download Server Authentication Failed
Attestation Agent communication error Job Fail
A communication error has occurred between the ApeosWare Authentication Agent and the machine. Remote Download Server Authentication Error
1. Check that the network cable is connected and check the settings of the Authentication Agent function. When accessing the Remote Download server, an authentication error notification was issued from the
server.
2. If DNS address of the Server is set as the Server name/IP address of the ApeosWare Authentication
Agent in the printer function settings list, check that DNS is enabled. [Corrective Actions]
Check that the correct user name and password was specified when accessing the Remote Download
server.
016-562 ADetected user duplication, in a cert agent
2.5.1 Log collection/extraction tool function explanation [Fault Content]
NVM data to back up is over the capacity of the destination to save it.
016-565 Backup Restore Error [Detection Conditions]
[Error Type] • The backup destination has insufficient capacity.
Job Fail • The memory is not enough for data-to-back-up to be encrypted.
Backup/Restore Error • Before performing the HDD backup, delete existing backup files through the panel to increase the capac-
ity.
• Before performing USB backup, delete the backup files in the USB memory through the panel, or use a
• When performing backup, there is no backup storage destination. PC to delete unnecessary files in the USB memory to increase the capacity.
• When performing restore or deletion of backup files, there are no backup files.
016-568 Backup Restore Failed
• For USB backup, check that the USB Memory is properly installed. If the problem persists, use a PC to
check the USB memory for a ’backup’ directory. If it is not there, create it. [Error Type]
• When performing restore or deletion of backup files from the USB backup file, check that the USB Mem- Job Fail
ory is properly installed. [Fault Content]
NVM data could not be backed up or restored for some reason.
016-566 Backup Restore Condition Error [Detection Conditions]
[Error Type] • An HDD access error has occurred.
Job Fail • A USB Memory access error has occurred.
[Fault Content] • The backup file was corrupted during restore.
• An unexpected error has occurred.
NVM Backup/Restore condition error
• During backup, the FW download file that has the same version as the machine cannot be found. • Format the HDD before performing HDD backup.
• During restore, the machine configuration during backup and restore does not match. Therefore, the • Before performing restore using the HDD backup file, delete backup files through the panel. If the prob-
lem persists, format the HDD.
restore cannot be performed.
• For USB backup, check that the USB Memory is properly installed. If the problem persists, use a PC to
• At an attempt to restore a specific backed-up file, a backed-up file for another device or a wrong backed-
format the USB Memory.
up file has been selected.
• When performing restore using USB backup files, check that the USB Memory is properly installed. If the
[Corrective Actions] problem persists, use the panel or a PC to delete the backup files.
• During backup, save the FW download file into the ’dwld’ directory in the USB memory, plug it into the
• If the problem still persists, use a PC to format the USB Memory.
machine, and then perform the backup.
• During restore, use the same IOT and IIT ROM versions as those during backup. When performing
restore using a USB backup file, also use the same HDD configuration. 016-569 Attestation Agent error 569
• If there is no HDD, use the same ESS ROM versions as well. If the same configuration cannot be attained, [Error Type]
delete the backup file from the panel.
Job Fail
• If the problem occurred at an attempt to restore a backed-up file from an external place, check that the
ESS/IIT/IOT/FAX ROM version is still the same as the version used when the backed-up file was cre-
[Fault Content]
ated. Furthermore, check the device is the same as the one that generated the backed-up file. Attestation Agent errors other than listed previously
016-567 Backup Capacity Full Errors related to the functions of the Authentication Agent other than listed previously.

Job Fail Turn the power OFF then ON.
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If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or [Error Type]
xxx.tgz log and the network log and contact Support G for instructions. job
[Fault Content]
XPIF Interpret error.
016-570 Job ticket out of memory [Detection Conditions]
[Error Type] XPIF Parser has received and processed job ticket that has syntax impossible to interpret.
job [Corrective Actions]
[Fault Content] Ensure the following: software is properly installed on client that generates job ticket; operational
XPIF memory is short. requirements are met; and software version matches device version.
XPIF Parser detects ’out of memory’ while interpreting job ticket. 016-574 Host name solution error in FTP
Increase memory size for job ticket on UI Panel, restart MC, and then run the job. Job Fail
[Fault Content]
016-571 Job ticket wrong param Unable to resolve hostname during FTP scan
job Failed to resolve the hostname (server name) during the DNS access before connecting to the FTP
[Fault Content] Server. DNS library call error.
XPIF parameter mismatch. [Corrective Actions]
[Detection Conditions] 1. Check the connection to the DNS.
Or, check whether the destination server name has been registered in the DNS.
Decomposer detects job ticket has instructed Device to do what is inconsistent with device spec.
[Corrective Actions] occurred and contact the Support G for instructions.
Check for a mismatch between parameters specified by job ticket, correct the parameters and then
resend the job.
016-575 DNS server un-sets up in FTP

016-572 Job ticket media error
[Error Type]
[Error Type]
Job Fail
job
[Fault Content]
[Fault Content]
The DNS server was not set during FTP scan
XPIF media conversion error.
Before connecting to the FTP server, the DNS server was detected to be not set. DNS library call error.
Decomposer detects paper whose properties are specified by job ticket cannot be recognized as paper
(size/type/color) supported by device. [Corrective Actions]
[Corrective Actions] 1. Set the DNS address.
Check that the device that receives data can print it onto paper whose properties (size/type/weight/color/ Or, set the destination server address using IP address.
punched) are specified by job ticket. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
016-573 Job ticket parse error
016-576 Server connection error in FTP
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Job Fail occurred and contact the Support G for instructions.
[Fault Content]
Problem with connection to server during FTP scan
[Detection Conditions] 016-579 Scanning picture preservation place error in FTP
Failed to connect to the FTP server. [Error Type]
1. Check that network communication between the transfer destination FTP server and this machine is [Fault Content]
available. For example, check the following: Problem with scanned image storage destination of FTP Scan
• Check that the Server IP address is correct. [Detection Conditions]
• Check the connection of network cables. When moving the image storage destination after connecting to the FTP server, failed to move to the
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has RepositoryPath. There are problems with the scanned image data storage destination.
occurred and contact the Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation 1. Check that the scanned image storage destination on the FTP scan server is correct.
016-577 Problem in FTP service 016-580 File name acquisition failure from FTP server
Job Fail
Job Fail
Problem with the FTP service
Unable to obtain file name/folder name on the FTP scan server
Failed to connect to the FTP service of the destination server. The NLST command has failed when obtaining the file/folder name on the server after connecting to the
[Corrective Actions] FTP server.
Take any one of the following actions: [Corrective Actions]
– Check that the FTP service of the Server is operating. 1. Check the access right to the FTP scan server.
– Check that the FTP port number of the Server matches the FTP port number that is set on the If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
machine. occurred and contact the Support G for instructions.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has 2.5.1 Log collection/extraction tool function explanation
016-581 File name suffix limit over in FTP
[Error Type]
016-578 Login name or a password error in FTP
Job Fail
[Error Type]
[Fault Content]
Job Fail
The FTP scan file name/folder name suffix has exceeded the limit
[Fault Content]
FTP scan login name or password error
When determining the file/folder name in the server after connecting to the FTP server, the file name/
[Detection Conditions] folder name suffix exceeded the limit.
The USER./PASS command in this machine has failed after connecting to the FTP Server. There are [Corrective Actions]
problems with the login name or password.
1. Change the file name/destination folder. Else, move or delete the files in the destination folder.
1. Check that the login name (user name) and password are correct.
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If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Detection Conditions]
occurred and contact the Support G for instructions. When creating a folder in the server after connecting to the FTP server, the folder creation has failed.
1. Check that the specified name is a folder name that can be created in the storage destination.
016-582 File creation failure in FTP 2. Check whether a folder with the same name as the specified name already exists.
[Error Type] 3. Check that the storage destination has enough free space.
Job Fail If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Fault Content] occurred and contact the Support G for instructions.
Failed to create an FTP scan file 2.5.1 Log collection/extraction tool function explanation
When creating a file in the server after connecting to the FTP server, the file creation has failed. 016-585 File delete failure in FTP
1. Check that the specified name is a file name that can be created in the storage destination Job Fail
2. Check that the storage destination has enough free space. [Fault Content]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Failed to delete an FTP scan file
occurred and contact the Support G for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation When deleting a file in the server after connecting to the FTP server, the deletion has failed.
016-583 Lock folder creation failure in FTP 1. Check the access right to the server.
Job Fail occurred and contact the Support G for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
Failed to create an FTP scan lock folder

[Detection Conditions] 016-586 Lock folder delete failure in FTP
When creating a lock folder in the server after connecting to the FTP server, the lock folder creation has [Error Type]
failed. Job Fail
1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job. Failed to delete an FTP scan lock folder
2. Check that the specified name is a folder name that can be created in the storage destination. [Detection Conditions]
3. Check whether a folder with the same name as the specified name already exists.
When deleting a lock folder in the server after connecting to the FTP server, the deletion has failed.
4. Check that the storage destination has enough free space.
1. Check the access right to the server.
2. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job.
016-584 Folder creation failure in FTP 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 016-587 Folder delete failure in FTP
Failed to create an FTP scan folder
Job Fail
Failed to delete an FTP scan folder ’Prohibit Overwrite’ is selected for FTP scan ’File Name Conflict’
When deleting a folder in the server after connecting to the FTP server, the deletion has failed. Unable to save a file after connecting to the FTP server during scanner (Save to PC) FTP transfer
[Corrective Actions] because ’File Name Conflict’ is set to ’Cancel Job’.
1. Check the access right to the server. [Corrective Actions]

If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Set ’File Name Conflict’ to other than ’Cancel Job’.
occurred and contact the Support G for instructions. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
2.5.1 Log collection/extraction tool function explanation occurred and contact the Support G for instructions.
016-588 Data write-in failure to FTP server

[Error Type] 016-591 FTP scan filing policy injustice
Failed to write data into the FTP scan server [Fault Content]
[Detection Conditions] Incorrect FTP scan filing policy (when additional items are selected)
Failed to write data into the server after connecting to the FTP server. [Detection Conditions]
[Corrective Actions] Incorrect filing policy (when additional items are selected) was detected after connecting with the FTP
server.
1. Check that the storage destination has enough free space.
occurred and contact the Support G for instructions. 1. When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page.
016-592 NEXTNAME.DAT file access error in FTP
016-589 Data read failure from FTP server [Error Type]
[Fault Content] NEXTNAME.DAT file access error during FTP scan
Failed to read data from the FTP scan server [Detection Conditions]
[Detection Conditions] An error has occurred when accessing the NEXTNAME.DAT file after connecting to the FTP server dur-
Failed to read data from the FTP server after connecting to the FTP server during scanner (Save to PC) ing scanner (Save to PC) FTP transfer.
FTP transfer. [Corrective Actions]
[Corrective Actions] 1. When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct.
Check whether there is access right to the FTP server and grant the proper rights. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the Support G for instructions.
occurred and contact the Support G for instructions. 2.5.1 Log collection/extraction tool function explanation
016-590 Data reading failure from FTP server 016-593 Internal error in FTP Scan
Job Fail Job Fail
[Fault Content] An internal error has occurred during FTP scan
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A Redirector internal error has occurred after connecting to the FTP server. The CDUP command has failed after connecting to the FTP server. (Network error)
Repeat the operation. Repeat the operation.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation
016-594 TYPE command failure in FTP 016-597 Same name file exists in FTP servcer
Job Fail Job Fail
The TYPE command has failed during FTP scan (Network error) The process was cancelled since a file (folder) with the same name exists during FTP scan (CreditMutuel
[Detection Conditions] specifications)
The TYPE command has failed after connecting to the FTP server. (Network error) [Detection Conditions]
[Corrective Actions] The process was cancelled because a file/folder with the same name was detected after connecting to
the FTP server. (CreditMutuel specifications)
occurred and contact the Support G for instructions. Perform the same operation again without multiple machines accessing the same folder in the same
2.5.1 Log collection/extraction tool function explanation server.
016-595 PORT command failure in FTP 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 016-598 Email message size over
The PORT command has failed during FTP scan (Network error) job
The PORT command has failed after connecting to the FTP server. (Network error)
Email message size is over spec.
In paginating, mail data size per page exceeds system data ’max message size’.
Perform the following:
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job.
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
016-596 CDUP command failure in FTP 3. Change ’’max message size’’ to a larger value. (10MB recommended as default)
[Error Type] If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of it
Job Fail and contact the Support division for instructions.
[Fault Content] 2.5.2 Logging/Extraction Tools Operational Instructions
The CDUP command has failed during FTP scan (Network error)
016-599 Email message size over
job HDD not found Fail
Email message size is over spec. Record
In paginating, mail data size per page exceeds system data ’max message size’. The HDD is not detected.
Perform the following: Although the HDD was connected in the previous Power ON, now it cannot be detected.
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job. [Corrective Actions]
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.) (No User intervention needed)
3. Change ’’max message size’’ to a larger value. (10MB recommended as default)
If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of it
and contact the Support division for instructions.
016-604 Created debug-log by System
2.5.2 Logging/Extraction Tools Operational Instructions [Fault Name]
Created debug-log by System
016-600 KO Authentication Locked [Error Type]

Record
[Error Type]
History
[Fault Content]
Debug Log Auto Creation by System
[Fault Content]
Logged by incorrect KO authentication detection (Detects NG in continuous KO authentication).
1. When the power is turned OFF and a debug log is automatically created during job execution
2. When the power is turned ON and a debug log is automatically created while the power is turned OFF
The no. of continuous KO authentication errors reached the setting value of the System Data ’KO
and the Power OFF Sequence is not executed
Authentication Continuous Error Maximum Count (NVM:700-563)’.
Collect the debug log if necessary.
Only record the data to the history.
016-605 Created debug-log by ExtCont

016-601 Illegal Access Detection
[Fault Name]
[Error Type]
Created debug-log by ExtCont
History
[Error Type]
[Fault Content]
Record
Illegal trespassing detected (Identification/authentication error due to KO/CO User ID NG Or Password
NG). [Fault Content]
[Detection Conditions] Debug Log Auto Creation by ExtCont
The no. of authentication errors (CO/KO inclusive) within the specified time reached the setting value of [Detection Conditions]
the System Data ’Authentication Error Maximum Count (NVM:700-564)’. When a debug log is created by a request from an external DFE such as DocuSP
Only record the data to the history. Collect the debug log if necessary.
016-603 HDD not found Fail 016-606 Cont-BP Cable Connection Fail
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Cont-BP Cable Connection Fail Record
Record PCI Option No Support Device Fail
Cont-BP Cable Connection Fail Unknown PCI Option is detected by the controller.
Fault in the connection with the back plane is detected by the controller. Remove unknown PCI Option.
Repair the connection fault. 016-610 PCIEX Option No Support Device Fail
[Fault Name]
016-607 Cont-UI Cable Connection Fail PCIEX Option No Support Device Fail
Cont-UI Cable Connection Fail Record
Record PCI EX Option No Support Device Fail
Cont-UI Cable Connection Fail Unknown PCI Ex Option is detected by the controller.
Fault in the connection with the UI Cable is detected by the controller. Remove unknown PCI Ex Option.
Repair the connection fault. 016-611 SD Card Connection Fail
[Fault Name]
016-608 Cont-MCU Cable Connection Fail SD Card Connection Fail
Cont-MCU Cable Connection Fail Record
Record SD Card Connection Fail
Cont-MCU Cable Connection Fail SD Card not inserted is detected by controller.
Fault in the connection with the MCU Cable is detected by the controller. Insert SD Card.
[Corrective Actions] 016-612 Log Image Creation Failure
Repair the connection fault. [Fault Name]
Log Image Creation Failure
016-609 PCI Option No Support Device Fail [Error Type]
[Fault Name] Record
PCI Option No Support Device Fail
[Fault Content] 016-702 Out of Page Buffer
Creation of log image has failed. [Error Type]
An error has occurred during the creation of the log image. (This is limited to when the assurance level is [Fault Content]
’Low’ for log image creation.)
Not able to compress any page due to insufficient Print Page Buffer
(No CE intervention needed)
Not a single page could be compressed.
016-700 Password is under minimum figures Insufficient Print Page Buffer was detected.
job 1. Set [Print Mode] to [High Speed] and reduce the print resolution before retrying the operation.
[Fault Content] 2. Increase the memory to increase the page buffer.
The number of digits used for the password for security and authentication prints is less than the mini- 3. Retry the operation in [Print Page Mode]. (PLW Decomposer (=ART-EX) only)
mum. For [Print Page Mode], refer to the printer driver online help.
The number of password digits for the job received is less than the minimum.
*Enable setting the minimum number of password digits for a security print and an authentication print in OF-09 Common Job Fail
order not to store any job for which a less-than-minimum number of password digits are entered.
[Corrective Actions] 016-703 Email To Invalid Box
Use a minimum or larger number of password digits for the job to print out. [Error Type]
If the problem persists, perform the following: Job Fail
Seeing the following, collect a info9 or xxx.tgz log and a network log, and contact the support division for [Fault Content]
instructions. In receiving E-Mail/Fax/Internet FAX, an invalid (not setup) mailbox no. is selected.
2.5.1 Logging/Extraction Tools Functional Instructions [Detection Conditions]
Even if there are no options such as Internet FAX and Scan To E-Mail, this fault occurs in normal Fax
016-701 Out of ART EX Memory receiving and sending.
[Error Type] Here is detailed description.
1. In Fax/Internet FAX sending, a malibox is to be used in the machine for Fax communications, but
Job Fail
the mailbox could not be set up.
[Fault Content] 2. In receiving Email/Fax/Internet FAX no mailbox or an invalid mailbox is detected, and a job is over.
Insufficient PLW Decomposer Memory
[Detection Conditions] Perform the following:
An insufficient memory was detected while using the ART EX. 1. Check whether a selected mailbox is set up. If not, set it up.
[Corrective Actions] 2. Ask the sender to send E-Mail/Fax/Internet FAX to a valid mailbox.
Perform the following procedures in sequence: If this does not resolve the problem, perform the following.
1. Increase the allocated memory of the ART EX. (In some cases, actual memory must be increased) 3. Replace the FMO (the IF Board for Fax).
2. Change the print mode. (Example: High Quality mode -> Normal mode) If this does not resolve the problem, it then indicates that the HDD can be defect. Perform the follow-
3. Lower the resolution. ing in order.
4. Set [Page Print mode] to [Enabled]. OF-02 HDD System Fail
5. Execute [Image Compression] in the [Graphics] tab of the printer driver. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it. 2.4.5 Network-Related Details Check Flow
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016-704 Mailbox is Full OF-09 Common Job Fail
OF-10 HDD Job Fail
[Error Type]
Job Fail
[Fault Content] 016-706 Max. User Number Exceeded
The system detected that a mailbox was full (it exceeded the maximum no. of documents per box) and [Error Type]
aborted a job. Job Fail
FULL status was detected at HD access and a job was aborted. The system detected that a job exceeded the maximum no. of users for Secure and Sample Prints and
[Corrective Actions] aborted the job.
Delete unnecessary documents and then repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. FULL status was detected at HD access and a job was aborted.
Delete unnecessary documents/users and print again.
016-705 Secure Print Fail If the problem persists, perform the following procedure to repair it.
[Error Type]
Job Fail
[Fault Content] 016-707 Sample Print Fail
Unable to perform Secure Print/Mailbox Print/Pay for Print Storing from the Printer Driver. [Error Type]
Unable to store scanned documents into a Mailbox. Job Fail
1. Although the machine was set to store scanned documents into a Mailbox, the Scanner Kit or E-mail Kit Sample Print Unavailable
option was not installed. (Does not satisfy the conditions for Sample Print due to HD not installed/HD error etc.)
2. The Printer Driver for this machine was not used. [Detection Conditions]
# Not for HDD standard machines but for machines with options # Storage cannot be done without a HDD.
3. A Secure Print, Mailbox Print, Auditron Print, or Private Print job was received without the Functional Registration for Sample Print failed.
Expansion Kit installed.
[Corrective Actions] Remove the conditions that disable Sample Print.
For 1, press the <All Services> button and check whether [Scanner (Scan to Mailbox)] is displayed. If it is
Check whether the HDD is installed.
displayed, check whether scanned documents can be stored into a Mailbox. If documents cannot be
If the problem has occurred at installation, check whether the operations for Sample Print are correct. If
stored into the Mailbox, install the Scanner Kit or E-mail Kit option.
the problem persists, perform the following procedure to repair it.
For 2, use the Printer Driver for this machine.
# Not for HDD standard machines but for machines with options #
OF-02 HDD System Fail
For 3, check whether the Functional Expansion Kit is installed in this machine. When the Functional
Expansion Kit is not installed:
– If the function is not used, set [Hard Disk] in the [Options] tab to [Not Available] at the Printer Driver. 016-708 HD Full by Annotation/Watermark image
– To use the function, install the Functional Expansion Kit. [Error Type]
When the Functional Expansion Kit is installed: Job Fail
Set [Hard Disk] in the [Options] tab to [Available] at the Printer Driver. [Fault Content]
1. Check whether the options required for mailbox storage are installed.
Full During Annotation/Analog Watermark Image Storage
Required options: up to DMP5 - Scanner Kit; DMP6 or later - Scanner Kit or E-mail Kit.
When an Annotation/Watermark image was to be stored in the HDD, Full status was detected and the job Process conditions for Delay Print were not met.
was aborted. [Corrective Actions]
[Corrective Actions] Check whether the HDD is installed.
1. Cancel Annotation/Watermark and repeat the operation. 1. (If HDD is installed or HDD is full, free up the HDD capacity.)
2. Reduce the no. of document pages. In Mixed Size mode, only a single size is available. 2. If Secure Print/Proof Print or Knowledge Storage Print is specified, disable them.
3. For printing Stored Document, delete unnecessary documents from the HDD and repeat the operation. 3. Reduce the Delay Print jobs waiting to 100 jobs or less.
4. Expand the capacity of the HDD partition of the relevant service. If the problem has occurred at installation, check whether the operations are correct.
If the problem persists, perform the following procedures in sequence to repair it. If the problem persists, perform the following procedures in sequence to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
OF-02 HDD System Fail OF-02 HDD System Fail
016-709 ART EX Command Error 016-711 Email transmission size limit over
Job Fail Job Fail
PLW Command Error The size of data to send exceeds the system data value (before connection to the server).
Error Detected By PLW Decomposer [Detection Conditions]
[Detection Conditions] During Internet FAX or sending mail designated for forwarding, the send module (Redirector) attempted
An ART EX command error occurred during PLW processing. to send data exceeding the System Data [Upper Limit of Data Size for Scan to E-mail] to the internet.
Syntax error, undefined command
NOTE: The same system data is also referenced in case of Scan to E-mail. It is detected during
Parameter error image storage in 016-985.
Decomposer internal error, etc.
1. Reduce the resolution level, which is a transmission parameter, and resend the job.
This error occurs when some parts of the created print file are missing or abnormal. In parallel connec-
tion, check it according to the procedures given below. 2. Reduce the magnification ratio, which is a transmission parameter, and resend the job. (e.g. A3 to A4)
1. Set [Parallel Bi-Directional Communication] to [OFF] in the printer driver. 3. Through the System Settings window on the UI panel, change [Data Size Upper Limit]. (Default 2MB rec-
ommended)
2. Set a longer time for [Auto Output Time] by selecting [Port Settings]>[Parallel] in CWIS.
3. Replace the parallel cable.
4. If a long parallel cable is used, use a short cable (genuine) and try printing again. 016-712 Under PANTHER Capacity (I-Formtter)
5. Change the BIOS settings in the PC. (Change the current parallel port settings to others.) [Error Type]
6. Change the power supply outlet (socket). Job Fail
In network connection, connect the PC with the printer for checking. [Fault Content]
If the problem persists, perform the following procedure to repair it. Capability of Panther Deteriorated
OF-09 Common Job Fail [Detection Conditions]
Capability of Panther in Scan service was deteriorated (I-Formatter).
016-710 Delayed Print Fail [Corrective Actions]
[Error Type] Increase the resolution or enlarge the scan area.
Job Fail If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-09 Common Job Fail
Delayed Print Fail
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016-713 Security Box Password Error [Error Type]

[Fault Content] The files to be spooled in the TIFF exceeded the disk capacity.
Password check error was detected during data storage in a Mailbox. [Detection Conditions]
[Detection Conditions] The system detected that the files to be spooled in TIFF exceeded the disk capacity.
Though the Mailbox specified for the job exists, the password set in the specified Mailbox and the pass- [Corrective Actions]
word specified for the job do not match. Install the HDD or increase the capacity of the HDD.
[Corrective Actions] If the problem persists, perform the following procedures in sequence to repair it.
Set a correct password and try again. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it. OF-02 HDD System Fail
016-717 Fax/Internet FAX Send Result Not Found
016-714 Security Box is not Enable [Error Type]
[Fault Content] The Fax/Internet FAX Send Result Information is not saved in the Cont
Box not opened error was detected during data storage in a Mailbox. [Detection Conditions]
[Detection Conditions] Failed attempt to create ’Unsent Report’ or ’Monitor Report’ because the ’Send Result Data’ that is
required to create the report is not stored in the memory/HDD of the device.
The mailbox specified for the job does not exist.
– HDD Full due to an Internet FAX document send with size exceeding the partition C size (2GB or
[Corrective Actions] 4GB), resulting in the ’Internet FAX Send Result Data’ being unable to be stored.
Open the appropriate mailbox and try again.
– Over 200 jobs were executed since the last selected Output Report job, resulting in the ’Internet
If the problem persists, perform the following procedure to repair it. FAX Send Result Data’ being overwritten.
• Split any Internet FAX documents that would exceed 2GB in document storage size into several jobs and
016-715 ESCP Form Invalid Password control the usage amount of memory, HDD, etc.
[Error Type] • If there is a large amount of Scanner/Internet FAX documents being processed, please wait until the
other scanner/Internet FAX jobs are completed before performing your Scanner/Internet FAX job.
Job Fail
• Do not perform over 200 jobs in between the end of the job that you want to output the report for until the
[Fault Content] actual report output operation.
Unable to access ESCP Form because ESCP Form password did not match If the problem persists, perform the following procedure to repair it.
Incorrect password was input when attempting to use ESCP form. Job is aborted.
[Corrective Actions] 016-718 Out of PCL6 Memory
Input the correct password to use ESCP Form. [Error Type]
Job Fail
[Fault Content]
Insufficient PCL6 Decomposer Memory
016-716 TIFF Data Overflow [Detection Conditions]
Insufficient memory was detected while using PCL6.
As the PLW memory is fixed, decreasing the resolution may reduce the PLW memory. (Only when PLW An unexpected error occurred during printing.
is enabled) • Paper types cannot be determined because all the settings for [Custom Paper Priority] are set to
If the problem persists, perform the following procedure to repair it. [Disabled] in CWIS, etc.
OF-09 Common Job Fail • This ia an error that is not related to ART system commands/forms.
• ESCP command error.
016-719 Out of PCL Memory • Incorrect control code from the input stream, etc.

Make settings for [Custom Paper Priority] in CWIS, etc.
Job Fail
[Fault Content]
Insufficient PLW Decomposer Memory
An insufficient memory was detected while using the PCL.
016-722 Job cancel by staple position NG
Increase the PCL memory size. Increasing the memory for the whole system will increase the memory to Job Fail
be allocated to the Decomposer in some measure. [Fault Content]
UI settings or other ways cannot explicitly increase the PCL memory. The job is cancelled because the staple position or paper size is not available.
Therefore, if a job is aborted due to insufficient memory when the memory has been increased to the [Detection Conditions]
maximum capacity, change the printer driver settings to see if printing becomes available. Staple position that is not supported by this machine or a paper size that is not supported by the Finisher
If the problem persists, perform the following procedure to repair it. was specified.
Set the Staple reference point, paper size, etc. of the Print Data that is sent to the printing section to be the
016-720 PCL Command Error ones that can be processed by the machine.
[Error Type] Furthermore, check the system at the client side.
Job Fail
[Fault Content]
PCL Command Error
Error Detected By PCL Decomposer 016-723 Job cancel by punch position NG
A PCL command error occurred during PCL processing. Job Fail
Cancel the job and execute the command again. The job is canceled due to impossible Punch position, paper size, etc
If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail Punch position that is not supported by this machine or the paper size that is not supported by the Finisher
was specified.
016-721 Other Error [Corrective Actions]

Set the Punch reference point, paper size, etc. of the Print Data that is sent to the printing section to be the
[Error Type] ones that can be processed by the machine.
Job Fail Furthermore, check the system at the client side.
[Fault Content] If the problem persists, perform the following procedure to repair it.
An unexpected error occurred during printing at the PLW decomposer. OF-09 Common Job Fail
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016-724 Complex Position Error of Staple and Punch Print Language Auto Judgment Fail (Does not occur in devices with PCL5/ESCP.) )
[Error Type] Although Print Mode is set to [Auto], print language cannot be automatically selected.
1. Postscript data is sent when Adobe PostScript 3 Kit (Option) is not installed.
Job Fail
2. HP-GL/2, 201H, PCL data is sent when Emulation Kit (Option) is not installed, and Print Mode is set
[Fault Content] to [Auto].
Job Canceled Due To Invalid Combination of Staple and Punch Positions
[Detection Conditions] Fix and select the decomposer from the Operation Panel or with a command.
Invalid conditions that disable Staple and Punch have been set when both Staple and Punch were speci-
For 1., install Adobe PostScript 3 Kit.
fied using CWIS or Box Job Flow (instruction manual) for printing from Mailbox and invalid binding posi-
tions such as Left Double Staple and Right Punch were set. For 2., install emulation kit.
Change settings so that the same blinding position (same side of output paper) is specified.
OF-09 Common Job Fail 016-727 0-page document is unstorable in a MailBox.
[Error Type]
016-725 B-Formatter Library Image Conversion Error Job Fail

The 0 page condition is detected in the Print job Mailbox storage.
Job Fail
The P-Formatter attempted to store a 0 page document into the Mailbox, but the job is canceled because
An error has occurred in the B-Formatter during the image conversion of scanned document to Fax send-
0 page documents cannot be stored.
ing document
Do not allow the Print Result that is to be stored in the Mailbox to be 0 page.
An error has occurred where the Mailbox document cannot be converted to Facsimile Data when Job
Flow function of the machine is used to send the scanned documents stored in the Mailbox to the Facsim- If Paper Saving is ’ON’, turn it ’OFF’ and print again. Check that the printed document is not a blank paper,
ile Device. and input some text if it is blank.
Do not use the Job Flow function.
On the Facsimile selection screen of the machine, specify to directly scan the document and send it to the
Facsimile recipient. 016-728 Unsupported TIFF Data
If the problem persists, perform the following procedure to repair it. [Error Type]
Job Fail
[Fault Content]
016-726 PDL Auto Switch Fail Unsupported TIFF Data
[Fault Name] [Detection Conditions]
PDL Auto Switch Fail [Incorrect TIFF file]
[Error Type] The data contains a Tag that is not set in the Image File Expansion Library.
[Fault Content] Explain to the customer that the TIFF file is not supported. If further checking is required, contact Support
<Auto Judgment Error> G for checking.
Auto SW Auto Judgment failed.
016-729 TIFF Data Size too Big [Error Type]

[Fault Content] [Form Overlay Error]
The files to be spooled in the TIFF exceeded the disk capacity. Data itself is not printed when the form specified is not registered in emulation.

The decomposer detected that the form specified is not registered.
[Incorrect TIFF file]
The specified settings exceed the upper limit of the valid no. of colors and pixels. [Corrective Actions]
[Corrective Actions] Send the form data again.
Correct the valid range.
016-733 Destination address resolution error
016-730 Unsupported ART Command [Error Type]

[Fault Content] A failure to resolve a P2P address problem (before connection to the server)
ART Command Error [Detection Conditions]

[Detection Conditions] 1. When E-mails are sent using Peer-to-peer communication, an IP address could not be obtained from the
text on the right side of @ in the destination E-mail address.
[ART Command Error]
2. When E-mails are sent using Peer-to-peer communication, DNS cannot be resolved with the text on the
A command not supported by the ART was detected.
right side of @ in the destination E-mail address as FQDN.
1. Check if the destination address has been entered properly.
2. Set a correct DNS server address.
If the problem persists, perform the following procedures in sequence to repair it.
016-731 Invalid TIFF Data OF-09 Common Job Fail
[Error Type] 2.4 NET System Fault Check
Job Fail 2.4.5 Network-Related Details Check Flow
[Fault Content]
Invalid TIFF Data 016-734 Simple transmittion report invocation error
[Incorrect TIFF file] Job Fail
The TIFF data is broken or discontinued halfway. [Fault Content]
[Corrective Actions] Simple Destination Result Report Output Error
Send data again. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. 1) Simple Destination Result report output has failed.
1. Set [Receive via SMTP] for E-mail receive setting on the sending device.
016-732 Form not registerd 2. Remove the restriction on receiving E-mails from a self-domain in the receivable domain list if any.
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If the problem persists, perform the following procedures in sequence to repair it. [Detection Conditions]
OF-09 Common Job Fail Failed to delete the Lock directory. Power was turned OFF in the middle of FTP transfer because the CDI
2.4 NET System Fault Check cable was disconnected or the Reset SW of DFE was pushed
2.4.5 Network-Related Details Check Flow [Corrective Actions]
Delete any existing lock directories (*.LCK) in the transfer destination manually and then execute the job
016-735 Updating Job Templete again.
[Error Type]
Job Fail
[Fault Content]
Error During Updating Job Template
016-738 PS Booklet Illegal OutPut Size
Job Fail
[Updating Job Template]
The system attempted to output the Job Template List while the Job Template was being updated. [Fault Content]
[Corrective Actions] Invalid Paper Size for PS Booklet Print
Perform the operation again after the Job Template update completes. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. The specified paper size is invalid.
Specify the paper size that allows booklet printing.
016-736 Remote directory lock error If the problem persists, perform the following procedure to repair it.
[Error Type]
Job Fail
[Fault Content] 016-739 PS Booklet Document Output Missmatch
Repository Lock Error [Error Type]
Creation of Lock directories has failed. [Fault Content]

[Corrective Actions] PS Booklet Document/Output Paper Mismatch
1. Delete any existing lock directories (*.LCK) in the transfer destination manually and then execute the job [Detection Conditions]
again. The combination of the specified document/paper sizes is incorrect.
2. Make correct settings for the permissions to the transfer destination directories. [Corrective Actions]
3. Secure a disk capacity if the HDD for the transfer destination directory is full. Specify the combination of the document/paper sizes that allows booklet printing.
016-737 Remote lock directory remove error 016-740 PS Booklet OutPut Tray Missmatch
Job Fail Job Fail
Lock Directory Deletion Error Invalid Output Tray for PS Booklet Print
[Detection Conditions] 016-743 Device Model/Panel Type Error
The specified tray is invalid. [Error Type]
Specify the tray that allows booklet printing. [Fault Content]
If the problem persists, perform the following procedure to repair it. Device Model/Panel Type Error
OF-09 Common Job Fail The supported model in the Download Data does not match the Device Model.
016-741 Download Mode NGJob Fail • The ModelName obtained from the installed IISS/DADF/IOT/FaxCard/Finisher do not match the Model-
[Error Type] Name found in the firmware, CDI header inclusive, in the Download File.
Job Fail ’ModelName obtained from the currently installed ROM header’ and ’ModelName stored in Download
File’ are compared in the Controller.
[Fault Content]
<Exception>
Not able to change into Download Mode
The MACS of DCC450G IOT does not check ModelName because their I/F specification is old.
[Detection Conditions] • The panel type (HBorFCW) connected to the device during Download is different from the panel type
• Unable to transit to Download Mode because download prohibition was detected due to SysData:700- (HBorFCW) stored in the Controller firmware, CDI header inclusive, in the Download File.
420 = 1, or because a job exists.
• The machine did not transit to Download Mode because it detected ’User Operation in Progress’. (The
The Download File is illegal. Find a Download File that has the same model with the device VerUP and
machine remains in the ’User Operation in Progress’ state for 1 minute after panel operation was com-
retry job.
pleted)
Or, find a Download File that supports the Panel (FCW-UI or HB-UI type) connected to the device and
[Corrective Actions] retry job.
• Cancel the Download Prohibited mode and check that the jobs have completed before retrying the oper-
ation. Check that the ’Communicating’ LED is OFF.
• After completing a panel operation, wait for 1 minute or longer before starting the download operation. 016-744 Download Data CheckSum Error
If the problem persists, carry out the following procedure: [Error Type]
Cancel the Download Prohibited mode (set SysData:700-420 to 0) before retrying the operation. Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Fault Content]
CheckSum error of Download Data
Download Data has illegal CheckSum
016-742 Download Data Product ID Mismatch [Corrective Actions]
[Error Type] Make sure that the cable connected to the device is secured properly and retry job.
Job Fail
[Fault Content] 016-745 Download Data XPJL Fatal Error
A mismatch in the Product ID of Download Data was detected
[Error Type]
The Product ID sent by the Download Data does not match the Product ID (SysData: 700-421 ~ 700-428)
stored in the SEEP-ROM.
[Fault Content]
XPJL fatal error during Download
(Occurs after XPJL has recognized the received data as a Download Data)
As the Download Data is considered to be illegal, retry job after retrieving the Download Data again.
If the problem persists after retrying job with the correct Download Data, obtain log and request an inves-
tigation from the Support G. Conditions such as Pflite having Strm function error, Download open, ioctrl error, or unable to secure
memory.
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Obtain log and request an investigation from the Support G FULL state was detected when attempting to access the HD. Either cancel the job or proceed with user
intervention 016-981.
016-746 Unsupported PDF File [Corrective Actions]

1. Split the job into pages in order to prevent FULL state. Reduce the resolution if possible.
[Error Type]
2. Delete documents that are no longer needed, such as: Mailbox documents, FAX Send Wait documents,
Job Fail Secure Print documents and Delayed Print documents. Make sure that there is space in the HDD before
[Fault Content] re-scanning and re-printing.
PDF Error Due To Unsupported Function Sent If the problem persists, perform the following procedures in sequence to repair it.
There was transparency or JBIG2 in a PDF 1.3 file.
[Corrective Actions] OF-02 HDD System Fail
Print via the driver from Acrobat Reader.
If the problem persists, perform the following procedures in sequence to repair it. 016-749 JCL Syntax Error
2.4.4 Printing can be performed but abnormally Job Fail
2.4.5 Network-Related Details Check Flow [Fault Content]
The PJL/XPJL detected a print language that cannot be printed
016-747 No memory for drawing annotation [Detection Conditions]
[Error Type] 1. The print language received from the printer driver is a print language that cannot be printed by the
Job Fail machine.
[Fault Content] 2. ContentsBridge was used to attempt to print a PDF file through a machine that cannot process PDF.
3. When this happens with a received Internet FAX document, the Internet FAX document that was sent by
Insufficient memory when drawing an annotation image
the other machine is in a print language that cannot be printed by this machine.
When drawing an annotation image with the copy repeat function specified, there would be insufficient
In the case of 1, use the printer driver of the machine to print.
memory in this machine’s controller board.
Explanation: Depending on PostScript, etc. options are necessary to print the desired print language.
For more details, please contact our sales representatives.
1. Increase the annotation image size.
In the case of 2, do not use ContentsBridge to print a PDF file.
2. Reduce the number of repeat images for the repeat function.
In case of 3, please request the other party to resend the Internet FAX document using a print language
Avoid insufficient memory by performing a combination of the above steps 1 and 2.
that can be printed by this machine.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and contact
the Support G for instructions. 2.4.3 No output is available, no data is printed
OF-09 Common Job Fail 2.4.5 Network-Related Details Check Flow
016-748 HD Full 016-750 Print job ticket description error

[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
HDD FULL when Mailbox is accessed
PDF print job ticket description error has occurred
When the customer uses applications such as ’ContentsBridge2005’, etc. to send PDF directly, the OF-09 Common Job Fail
machine received the print job ticket that was sent together with the PDF. However, the print job ticket
data is either ’Text that is not supported in this machine’ or ’Print instruction that is not supported in this
machine’.
016-753 PDF Password Mismatched
Job Fail
Obtain the Printer Setup List, the job log report and the sent print data with attached print job ticket when
the problem occurred. [Fault Content]
OF-09 Common Job Fail PDF Password Mismatched
016-751 PDF Error When processing a PDF file that is protected by a password, the password in the UI panel settings and
the password specified using XPJL (set in the Contents Bridge Utility) do not match.
[Error Type]
Job Fail
Specify the correct password using the UI or the Contents Bridge.
[Fault Content]
PDF Error
1. Syntax error, usage of undefined command, parameter error, damaged PDF file, internal error of the
PDF Decomposer has occurred during PDF Bridge process. 016-754 PDF LZW Not Installed
[FX PDF] Job Fail
Use the driver from Acrobat Reader to print. [Fault Content]
If the problem persists, perform the following procedures in sequence to repair it. PDF LZW Not Installed
2.4.3 No output is available, no data is printed The PDF Bridge tried to process the PDF file compressed in LZW without the [Contents Bridge Expan-
2.4.4 Printing can be performed but abnormally sion Kit] installed.
Install the ’Contents Bridge Extension Kit’. Or, print using a driver from Acrobat Reader.
016-752 PDF Short of Memory If the problem persists, perform the following procedure to repair it.
Job Fail
[Fault Content] 016-755 PDF Print Prohibited
PDF Short of Memory [Error Type]
Insufficient memory was detected during PDF Bridge processing. [Fault Content]
[Corrective Actions] PDF Print Prohibited
[FX PDF] [Detection Conditions]
When the Print mode is set to [High Quality], change the setting to [Normal]. When the Print mode is set to The system processed a PDF file prohibited for printing.
[Standard], change the setting to [High Speed]. (Only for the machine with High Quality mode.) [Corrective Actions]
If the problem persists, expand the memory capacity.
Use Acrobat to clear the print prohibition setting and print the PDF file.
If the problem persists after expanding to the maximum capacity, print using a driver from Acrobat
Reader.
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016-756 Auditron - Prohibit Service 1. Set the new function that is allowed for that account and try again.
[Error Type] 2. Request the Account Administrator to add the rights.
Job Fail
[Fault Content]
Auditron-Prohibit Service
[Detection Conditions] 016-759 Auditron - Reached Limit
Illegal User Detected [Error Type]
Request the Account Administrator for access to use the service. [Fault Content]
If the problem persists, perform the following procedure to repair it. Auditron-Reached Limit
The no. of registered users reached the limit.
016-757 Auditron - Invalid User [Corrective Actions]
[Fault Name] Request the Account Administrator to set the number of copies, etc.
Auditron - Invalid User If the problem persists, perform the following procedure to repair it.
[Error Type]
Job
[Fault Content] 016-760 PS Decompose failure
Auditron - Invalid User [Error Type]
The account has not been registered. [Fault Content]

*The above cases occur in various services, but because special cases also exist, an example is [PS Decompose Error]
appended. An error occurred in Decompose processing.
In the case of automatic execution of a job flow sheet, which originates from the mailbox created by a [Detection Conditions]
non-authenticated user when authentication mode is OFF, and accounting mode is enabled (Local An error occurred in Decompose processing.
accounting, Xerox Standard Accounting).
Resend the job. (If the problem persists, check the execution environment and data.)
Set the correct account, and redo.
016-761 FIFO EMPTY

016-758 Auditron - Disabled Function
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
[Image Output]
Auditron-Disabled Function
FIFO EMPTY error
An illegal account was detected.
Image enlargement error (FIFO EMPTY Error)
Print in the High Speed mode. If the problem persists, print in the Print Guaranteed mode. (Only for the The connection error with the SMTP Server was detected.
machine with this mode.) SMTP Server Response Code: 421 or 451.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
1. The machine failed to connect to the SMTP server.
Wait for a while and repeat the operation.
016-762 Print LANG Not Installed
If the situation does not improve, contact the network administrator for advice.
[Error Type]
Job Fail
016-765 SMTP Server HD Full
[Fault Content]
[Error Type]
[Decomposer does not exist]
Job Fail
The system requested for functions (print language, print utility, etc.) that were not installed. (The
Decomposer specified with PJL or Auto SW is not installed.) [Fault Content]
[Detection Conditions] The SMTP Server HDD is full. (after connection to the server)
The print language is not installed. [Detection Conditions]

The system requested for functions (print language, print utility, etc.) that were not installed. The system detected that the SMTP Server HDD is full.
(The Decomposer specified with PJL or Auto SW is not installed.) SMTP Server Response Code: 452
Fix and select the decomposer from the Operation Panel or with a command. Contact the SMTP Server Administrator.
If the problem persists, perform the following procedure to repair it. Retrieve E-mails in the SMTP Server HD. Check the server capacity.
016-766 SMTP Server File System Error
016-763 POP server is not found. [Error Type]
job [Fault Content]
[Fault Content] The memory capacity alloted by the SMTP server is exceeded. (after connection to the server)
The machine cannot find the POP server (when trying to connect to it). [Detection Conditions]
[Detection Conditions] Any error with the SMTP Server File System was detected.
(POPERR_SOCKET) SMTP Server Response Code: 552.
1. Check the following to see if the POP server, which is a destination, and this machine can communicate Contact the SMTP Server Administrator. Review the server capacity limit setting.
with each other on the nework.
• The server IP address is correct. 016-767 Invalid E-mail Address
• The network cable is connected.
[Error Type]
Job Fail
016-764 SMTP Server Connect Error [Fault Content]
[Error Type] The SMTP server refused to accept the destination address. (after connection to the server)
[Fault Content] The system detected that the E-mail destination address is incorrect.
The machine failed to connect to the SMTP server (when trying to do so). SMTP Server Response Code: 550 or 551 or 553
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Check a specific mail address and set a proper one. To release the direct FAX job prohibition, set the target system to ’0’.
If the problem persists, perform the following procedures in sequence to repair it. If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail Obtain the job logs (UI, Report, CWIS, SSMI applications).
2.4.5 Network-Related Details Check Flow 016-771 Scan Data Repository ERR (DNS address)
[Error Type]
016-768 Invalid Sender Address Job Fail
Job Fail The Scanned Data Repository Address cannot be solved (Response to DNS Address).
The SMTP server refused to accept the sender address. (after connection to the server) An error occurred while recalling the DNS Resolution Library.
An error was received from the SMTP Protocol ’MAIL FROM:’ command. Check the connection to the DNS. Or, check whether the Scan Data Repository domain name has been
[Corrective Actions] registered in the DNS.
1. The SMTP server refused to accept the sender address. If the problem persists, perform the following procedures in sequence to repair it.
Check that the sender address is correct. OF-09 Common Job Fail
If the situation does not improve, contact the network administrator for advice. 2.4.5 Network-Related Details Check Flow
016-769 SMTP Server Unsupported DSN 016-772 Scan Data Repository ERR (DNS Library)
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
The SMTP server does not support DSN. (after connection to the server)
In trying to run a job using SMTP, the device found that the device had not been registered on the DNS
[Detection Conditions] server. (before connection to the server)
ESMTP Protocol ’EHLO’ Command Response Code: 502. [Detection Conditions]
Or, ’DSN’ does not appear in the ’Supported Command List’ received from the Server.
An error occurred while recalling the DNS Resolution Library.
1. Contact the network administrator for advice and ensure that the SMTP server supports DSN.
Set the DNS address. Or, set the Scan Data Repository address using IP address.
Or set Transmittal Confirmation to OFF and send the job.
016-770 The direct fax function is canceled by NVM. 2.4 NET System Fault Check
Job Fail
[Fault Content] 016-773 Invalid IP Address
Direct FAX job prohibition by the System Data Settings.
[Error Type]
Direct FAX job prohibition by the System Data Settings.
[Fault Content]
Local machine IP address failure (DHCP lease expired).
When connection fails, the valid flag of the resource IP address is ’False’. Job
Check the DHCP environment. Or, set a fixed IP address in the machine. <Image Conversion Error>
If the problem persists, perform the following procedures in sequence to repair it. Error due to other than HDD access during image conversion processing by S-Formatter.
2.4 NET System Fault Check 1. Decode error during compression type conversion.
2.4.5 Network-Related Details Check Flow 2. If overwrap operation is indicated in the instructions document, and when multi-page file (PDF, XPS,
multi-page TIFF, etc) is specified in the output format, this fault may be detected.
016-774 HD Full - Compression Convert 3. In the case during FIPS Mode, based on the instructions document, PDF encrypted job is started, but the
encryption algorithm specified cannot be used by the device
[Error Type] 4. In the case for output format, when Microsoft Word(doc)/Excel(xls) is specified, but the number of
Job Fail objects including files (autoshapes, images, text boxes, etc) exceeds the specifications of Microsoft
[Fault Content] Word(doc)/Excel(xls)
[HDD Full at Compression type conversion] [Corrective Actions]
HDD Full occurred when the S-Formatter did the compression type conversion of the JBIG compressed 1. If a failure occurred during Salutation/Fax to E-mail, try to retrieve each page from the mailbox via Web
images into the MH system (partition #1). Browser.
[Detection Conditions] 2. For occurrences when the password, or signature is specified by the [Digital Certificate], perform the fol-
Disk Full was detected when opening/writing file for Compression type conversion. lowing.
• Check the validity of the certificate.
• Set the correct date and time of the device.
Free up some HDD space and repeat the operation.
3. When scanning is done with the TWAIN driver, change the file format to JFIF, single-page TIFF.
4. Set FIPS mode to OFF, or remove PDF encryption setting in the instructions document.
5. Set to [Single File for Each Page], or ’Image Format’ setting to ’Drawing Object’.
016-775 HD Full - Image Convert
[Error Type] 2.4.5 Network-related Detailed Check Flow
Job Fail 2.4.5.4 CenterWare Internet Service Fault Check Flow

[Fault Content]
[Image Conversion Error] 016-777 HD Access ERR-Image Convert
Insufficient HDD capacity was detected during image conversion process by S-Formatter. [Error Type]
Disk Full was detected when opening/writing file for image processing operation. [Fault Content]
[Corrective Actions] [Image Conversion Error]
Free up some HDD space and repeat the operation. The HDD Access Error has occurred during image conversion process by S-Formatter.
Retrieve each page from the EWS. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. An error other than Disk Full was detected when opening/reading/writing file for compression conver-
OF-02 HDD System Fail sion/image processing operation.
016-776 Image Conversion Error Replace the HD and perform the operation again.
[Fault Name] If the problem persists, perform the following procedure to repair it.
Image Conversion Error OF-02 HDD System Fail
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016-778 HD Full - Scan Image Convert OF-02 HDD System Fail
[Error Type]
Job Fail 016-781 Server Connect ERR
[Scanned Image Conversion Error] Server Connect ERR
Insufficient HDD capacity was detected during scanned image conversion process in I-Formatter [Error Type]
[Detection Conditions] Job
HDD Full was detected when opening/writing file for operation [Fault Content]
[Corrective Actions] SMTP Server Not Found (when connecting to the server)
Free up some HDD space and scan again. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. Failed to connect to the SMTP mail server.
OF-02 HDD System Fail (1) The machine and server cannot communicate with each other at all.
(2) After establishing connection between this machine and the server, it was detected that the host
name set in the machine is not of ASCII characters.
016-779 Scan Image Conversion Error
[Error Type]
1. Set the [Subnet Mask] and [Gateway] of the Main Unit correctly.
Job Fail
2. From the destination server, check that you can identify the machine by using "ping", etc.
[Fault Content] <DMP-XI-3a and later> Perform "server communication confirmation" from this machine to check
[Scanned Image Conversion Error] whether it can connect to the destination server (perform this 2 times in a row).
An error due to other causes than HDD Access has occurred during scanned image conversion process 3. Check whether characters other than ASCII are set for the hostname of the device. -> Set the host-
in I-Formatter name of the device to ASCII characters.
[Detection Conditions] 4. If the problem persists, retrieve the ’customer provided information’ and ’obtained logs information’,
An error was detected in the Image Conversion Library and contact the Support Department.
[Customer provided information (required)]
1. SMTP Server information (name and version of the server that is in use) or the provider name (in case
[APC4300G] If an error occurs when scanning a relatively large-size document such as A3 with [Scan
of outsourcing).
Resolution 600dpi] specified, reduce the scan resolution to 400dpi or less and operate again.
2. Model name of machine, SW Version
[Obtained logs information (required)]
1. Configuration Report
016-780 HD Access ERR-Image Convert 2. (Immediately after occurrence of problem) Controller Log
[Error Type] 3. (Immediately after occurrence of problem) Packet capture at machine side
Job Fail
[Fault Content] If the problem still persists, perform the following procedure:
[Scanned Image Conversion Error] 2.4.5 Network-related Detailed Check Flow
A HDD access error was detected during scanned image conversion processing in I-Formatter 2.4.5.4 Check Flow at CentreWare Internet Service Failure
[Detection Conditions] 2.4.5.5 Check Flow at Scanner Failure
An error other than HDD Full was detected when opening/writing file for operation. 016-782 Server Login ERR
Change the HD and try scanning again.
Job Fail <FTP>
[Fault Content] ’CWD’ command failure of output directory specified in DocumentPath attributes. Either the specified
path does not exist, or no access right
<Server Login Error>
<SMB>
A failure in logging in to the server to transfer a file to it.
Either the specified path does not exist, or no access right
<FTP>
1. Make correct settings for the attributes of the Job Template file.
Failed to log into FTP server
2. Check the server path name set in the Job Template and set up again.
<SMB>
Failed to log into SMB server.
Also occurs in SMB when the network cable is disconnected
2.4.5.5 Scanner
Refer to CenterWare Scan Service Installation Guide.
Perform the following procedures:
1. For SMB, first check the connection of the network cable. If that does not solve it, proceed as fol-
lows. 016-784 Server Write ERR
2. As EUC Code (Japanese) cannot be used in the hostname of the current specification, change it to [Error Type]
English.
Job Fail
3. Register the job flow from EasyAdmin.
[Fault Content]
Now even if the hostname is in EUC Code (Japanese), transfer is possible.
<Server Write Error in network transfer>
4. Check the ’Server Name/IP Address’ at the address display.
A failure in writing to the server to transfer a file to it.
WinNT4.0: Because SMB transfer to WinNT4.0 is not possible with IP Address, change the ’Server
Name/IP Address’ to Hostname. [Detection Conditions]
WinXP: Can SMB transfer normally even with IP Address. <FTP>
5. In the default settings of WinXP, empty password cannot be used for access though the network. FTP command ’STOR’ or write failure, outside of HDD Full
Change the WinXP settings to ’Allow Empty Password Access’ and operate again. <SMB>
6. Set a login name and a password at the Destination Server. Write error in the forwarding server, outside of HDD Full
7. Make correct settings for the attributes of the Job Template file. [Corrective Actions]
8. At the CW, set the same account as above as a resource in the client PC. Perform the following procedures:
If the problem persists, perform the following procedure to repair it. 1. Check that there is ’Write Authorization’ in the server directory.
OF-13 016-782/016/784 Fail 2. Free some space on the server disk.
2.4.5 Network Related Details Check Flow If the problem persists, perform the following procedures in sequence to repair it.
2.4.5.4 CenterWare Internet Service OF-13 016-782/016-784 Fail
2.4.5.5 Scanner 2.4.5 Network-Related Details Check Flow
2.4.5.5 Scanner
016-783 Invalid Server Path Refer to CenterWare Scan Service Installation Guide.
[Error Type]
Job Fail 016-785 Server HD Full
<Server Path Error in network transfer> Job Fail
When transferring a file to the server, a selected path is not found. [Fault Content]
<Server File Full in network transfer>
When transferring a file to the server, the server file system becomes full.
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[Detection Conditions] This is a syntax error in the Job Template during Scan to FTP operation and limited to the following cases
<FTP> (because of Redirector detection):
FTP command ’STOR’ or write failure, when HDD Full was detected Incorrect Server IP Address (IP Syntax Error)
<SMB> [Detection Conditions]
Write error in the forwarding server, when HDD Full was detected A text with incorrect format has been entered as the IP address for Job Template settings.
Perform the following procedures: Specify the correct Job Template.
1. Check that there is ’Write Authorization’ in the server directory. 1. Check the settings of Job Template.
2. Free some space on the server disk.
If the problem persists, perform the following procedures in sequence to repair it. 016-788 Retrieve to Browser Failed
2.4.5 Network-Related Details Check Flow [Error Type]
2.4.5.5 Scanner
Job Fail
Refer to CenterWare Scan Service Installation Guide.
[Fault Content]
Retrieval failed at Scan to SMB (via Web Browser)
016-786 HD Full-Scan Write ERR [Detection Conditions]
[Error Type] The job was aborted, canceled or timed out by the device, or the job was canceled by the client.
Job Fail
<Internal HDD write error during scan> 1. Reload the browser page and perform retrieval operation again.
Temporary file cannot be written to the Hard Disk during Scan to Server Hana/Oceans2/Imari: HD Full 2. Activate the browser again and perform retrieval operation again.
[Detection Conditions] 3. Turn the device OFF then ON and perform retrieval operation again.
When performing the scan function, files cannot be written in the HDD. Note that no actions are required if the job was canceled by a user.
[Corrective Actions] 4. Improve the connection status to a network.
Take any one of the following actions: 5. Check whether there are problems such as duplicated IP addresses.
– Turn the machine OFF then ON. If the problem persists, perform the following procedures in sequence to repair it.
– If no paper remains in the tray of this machine, replenish the paper. 2.4.5 Network-Related Details Check Flow
– If this occurs when sending e-mail, take any one of the following actions: 2.4.5.5 Scanner
– Reduce the resolution and re-send it. Refer to CenterWare Scan Service Installation Guide.
– Reduce the size and re-send it.
– Reduce the number of pages and separate the job into several batches when sending. 016-789 HD Full - Job Memory
– Set [Output Color] to [Black] and re-send it. [Error Type]
Job Fail
[Fault Content]
OF-10 HDD Job Fail
Redirector Task Operational HDD Limit Overflow
016-787 Invalid Server IP ADD Redirector task operational HDD limit overflow was detected.
Job Fail
[For E-mail Send]
[Fault Content] Use a lower resolution or reduce the size before sending.
[JT Syntax Error during Scanning] Reduce the no. of pages to split the job into a few.
Send with B/W Binary etc. [Error Type]
If the problem persists, perform the following procedures in sequence to repair it. Job Fail
Job Log for Specified Job ID does not exist
2.4.5.5 Scanner
When printing the report for the job, the Job Log for the job specified in the Control Panel could not be
retrieved.
016-790 Email fragment over [Corrective Actions]
[Error Type] Repeat the operation.
job If the problem persists, perform the following procedure to repair it.
Email fragment quantity is over spec.
[Detection Conditions] 016-793 MF I/O HD Full
In paginating and partial fragmenting of message, the qty of mail fragments per address exceeds system [Error Type]
data ’max fragment qty’. Job Fail
[MFIO]
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job.
HD Full
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
3. Change ’’max fragment qty’’ to a larger value.
The MF-IO Task detected HDD Full.
If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of it
and contact the Support division for instructions. [Corrective Actions]
2.5.2 Logging/Extraction Tools Operational Instructions Delete the files in the HDD. Or, initialize the HD.
016-791 File Retrieve Fail
[Error Type]
Job Fail
016-794 MediaReader:Media No Insert
[Fault Content]
File Retrieve Fail
[Error Type]
Job Fail
This error occurred during Scan to FTP/SMB, CWSS. Access to the transfer destination and job template
[Fault Content]
storage destination has failed. [Media Reader] Media Not Inserted (occurs during job)
Check the Server directory structure and files (for their existence, etc.) and the access rights for both. The MediaLib detected this error while performing the operation that requires access to Media.
Also, check whether access to the specified transfer destination server is available. [Corrective Actions]
If the problem persists, perform the following procedures in sequence to repair it. Check that the Media is inserted.
2.4.5 Network-Related Details Check Flow If the problem persists, perform the following procedure to repair it.
2.4.5.5 Scanner OF-09 Common Job Fail
016-792 Specified Job Not Found 016-795 MediaReader:Format Error
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Job Fail Job Fail
[Media Reader] Format Error (occurs during job) No TrustMarking Option
The MediaLib detected this error while performing the operation that requires access to Media. A HDD unavailable error was returned when the Decomposer called the S-Image Library.
1. Check the contents in the Media from the PC. Check the file format/directory in the media and the Install the necessary options (HD).
selected mode (Digital Camera Print/Document Print), then make settings again. If the problem persists, perform the following procedures in sequence to repair it.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail OF-02 HDD System Fail
016-796 Document insert operation error 016-799 PLW Print Instruction Fail
Job Fail Job Fail
[Media Reader] File Attribute Retrieval Error (occurs during job) - Job Abort for this Job only Print Instruction Fail Detected In PLW RAP
The MediaLib detected this error while performing the operation that requires access to Media. The specified print parameter is abnormal.
1. Check the contents in the Media from the PC. Check whether the print file attribute data is displayed in the Perform the job again.
PC and make settings again.
016-797 MediaReader:Image File Read Error
[Error Type] 016-910 Required Resource Not Ready (IOTsc detect)
[Fault Content] operation
[Media Reader] Image File Retrieval Error (occurs during job) - Job Abort for this Job only [Fault Content]
[Detection Conditions] Required Resource Not Ready
The MediaLib detected this error while performing the operation that requires access to Media. [Detection Conditions]
[Corrective Actions] The paper and staples requested by the selected print parameters are not installed.
1. Check the contents in the Media from the PC. Check whether the print file images are displayed in the PC [Corrective Actions]
and make settings again.
Install the paper or replace the paper and install the staples.
If the problem persists, go to the following and solve it.
016-798 No TrustMarking Option 016-911 Multi-Paper Required On A Single Tray

[Error Type]
Operation If the problem still persists, perform the following:
[Fault Content] Obtain the logs immediately after the problem has occurred and contact the Support Department for
instructions.
Multi-Paper Required On A Single Tray
The paper and staples requested by the print specification are not loaded
016-914 Page Delete NG Perfect Bind Body All Page
Or, [Fault Name]
Different sizes and/or types of paper switching are requested from the same Tray Page Delete NG Perfect Bind Body All Page
Force this Job to run and follow the panel display to replenish the paper, switch the paper, and replenish Operation
the staples.Or, cancel this Job.If the problem persists, perform the following: [Fault Content]
OF-09 Common Job Fail Perfect Bind - all body pages are deleted.
016-912 Insert Position NG Before Perfect Bind Cover When a page deletion instruction that would have resulted in the deletion of the whole Perfect Bind docu-
[Fault Name] ment body page was detected.
Insert Position NG Before Perfect Bind Cover * Even if the separators had remained, as long as the body pages are gone, this Fault will occur.

Cancel the Job and then re-specify the Job such that it avoids the detection conditions.
Operation
[Fault Content] 016-940 Duplex Mix Size NG
NG due to insertion of separator before cover page [Error Type]
[Detection Conditions] Operation Error
When the insertion of separator before cover page was detected. [Fault Content]
[Corrective Actions] 2-Sided Specified Mix Size NG
Specify the Job such that it avoids the detection conditions. [Detection Conditions]
Different size settings for side 1 and side 2 were detected after the job had started with 2-Sided Print
If the problem still persists, perform the following: specified.
Obtain the logs immediately after the problem has occurred and contact the Support Department for [Corrective Actions]
instructions. Specify the job to avoid the detection conditions.
2.5.1 Logging/Extraction Tool Function Explanation If the problem persists, perform the following procedure to repair it.
016-913 Page Delete NG Perfect Bind Cover OF-09 Common Job Fail
[Fault Name]
Page Delete NG Perfect Bind Cover 016-941 Booklet Duplex Mix Size NG
Operation Operation Error
The cover page is deleted. Booklet Specified Mix Size NG
When the page deletion of cover page was detected. Mixed size/direction set for the page with images was detected after the job had started with Booklet
[Corrective Actions] specified.
Specify the Job such that it avoids the detection conditions.
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Specify the job to avoid the detection conditions. Specify the job to avoid the detection conditions.
016-942 Page Delete Duplex Mix Size NG 016-945 Insert doc Duplex print NG
Operation Error Operation Error
Page Delete 2-Sided Mix Size NG Insert Document 2-Sided Print NG
Different size settings for side 1 and side 2 were detected after the pages with 2-Sided Print specified had The documents that do not support 2-Sided Print has been inserted for the pages for 2-Sided Print.
been deleted. [Corrective Actions]
[Corrective Actions] Specify the job to avoid the detection conditions.
Specify the job to avoid the detection conditions. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
016-946 Insert doc NG

016-943 Insert doc Duplex Mix Size NG [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Document Inserted into Cover/Separator NG
Insert Document 2-Sided Mix Size NG [Detection Conditions]
[Detection Conditions] A document or separator has been inserted between Cover pages or Separator pages.
Different size settings for side 1 and side 2 were detected after the document and separators had been [Corrective Actions]
inserted for the pages with 2-Sided Print specified.
016-947 APS No Destination Error
[Error Type]
016-944 Document merge NG
Operation Error
[Error Type]
[Fault Content]
Operation Error
APS No Destination Error
[Fault Content]
Document Collate & Cover/Separator Document Attachment NG
The system detected that no tray is loaded with paper for Auto Paper Selection after the job for which the
[Detection Conditions] paper for APS (Auto Paper Selection) was selected or APS was set has started.
The document collate setting for the pages including the cover with images or the document with separa- [Corrective Actions]
tors with Document Attachment specified was detected.
If the problem persists, perform the following procedure to repair it. 2. Delete documents that are no longer needed, such as: Mailbox documents, FAX Send Wait documents,
OF-09 Common Job Fail Secure Print documents and Delayed Print documents. Make sure that there is space in the HDD before
re-scanning and re-printing.
When the procedures above did not work, expand the HDD partition size for the corresponding service that
016-948 Small Book action NG needs it.
[Error Type]
If the problems persist, refer to the following procedures in sequence to repair it.
Operation Error
Booklet Selected Cover/Separator/Blank Paper NG
[Detection Conditions] OF-10 HDD Job Fail
The covers with images, separators, or blank pages were detected after the job had started with Booklet
specified. 016-982 HDD access error 2
Specify the job to avoid the detection conditions. Notice Error
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail When accessing it, the HD is detected being full.
The error that causes FULL not to be cleared despite a layover.(Even one page cannot be stored.)
016-949 Insert Mix doc NG [Detection Conditions]
[Error Type] HDD was determined to be full due to collate, stored or interrupted jobs.

[Fault Content] Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.
Insert Document Different Size Attachment NG If the above procedures do not resolve the problem, expand the HDD partition size of the relevant ser-
vice.
[Detection Conditions] If the problem persists, perform the following procedures in sequence to repair it.
The document with a different size/orientation from the operated page was tried to be inserted for the job OF-09 Common Job Fail
with Attachment specified.
016-983 Image Log HDD Full
OF-09 Common Job Fail [Type Error]
Notice
016-981 HDD access error [Fault Content]

This is prepared for the user to interfere and cancel a copy/scan job when the log image storage area on
[Error Type] the disk becomes full with the level of ensuring creation set to ’High.’
Notice
[Fault Content] With the system data ’Level of Ensuring Log Image Creation’ set to ’High’ the log image storage area on
When accessing it, the HD is detected being full the disk becomes full (during processing a copy/scan job).
HDD Full was detected because Mailbox Scan, Fax Scan, Secure Print, Delay Print, Sample Print, or Press the Cancel Job button to cancel the job.
Scheduled Print was specified when the HDD partition/ide0c capacity is small.
Rerun the job.
– Print Job only prints the jobs stored in the HD, so this Fault does not occur for ’Job Fail 16-748’.
If the situation is the same despite some re-attempts, delete unnecessary documents saved in the
[Corrective Actions] device or change the level of ensuring creation (to Low). However, if the level is set to Low, log image cre-
1. Split the job into pages in order to prevent FULL state. Reduce the resolution if possible. ation cannot be ensured.
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016-985 Data size over flow (Scan to Email)

[Error Type]
Notice Error
[Fault Content]
Scan to E-mail Data Size Exceeded
The size set in [E-mail Size Upper Limit] that is set from the Main Processor was exceeded.
Request to reduce the no. of documents, reduce the resolution, or increase the compression ratio if the
job is Multi-value scan.
017-700 ThinPrint Connection Timeout Fail [Fault Name]
[Fault Name] ThinPrint Over Maximum Data Size Fail
ThinPrint Connection Timeout Fail [Error Type]


[Fault Content] ThinPrint Print Data Size Fail.
ThinPrint Connection Timeout Fail. [Detection Conditions]

[Detection Conditions] The data that was sent from the ThinPrint .print Engine has exceeded the maximum data size that can be
handled by the device.
The connection with the ThinPrint .print Engine has timed-out.
Split the job into several batches and try again.
Check the ThinPrint .print Engine for errors.
Check the connection to the ThinPrint .print Engine.
017-704 ThinPrint Internal Fail
017-701 ThinPrint Connection Fail [Fault Name]
ThinPrint Internal Fail
[Fault Name]
ThinPrint Connection Fail
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
ThinPrint Internal Fail.
[Fault Content]
ThinPrint Connection Fail.
An error has occurred inside the device.
An error has occurred in the connection to the ThinPrint .print Engine.
Perform reboot and try again.
Check the ThinPrint .print Engine for errors.
Check the connection to the ThinPrint .print Engine. 017-705 ThinPrint SSL Authentication Invalid Certification Fail
[Fault Name]
017-702 ThinPrint Invalid Data Fail ThinPrint SSL Authentication Invalid Certification Fail

Job Fail
ThinPrint Invalid Data Fail
Job Fail ThinPrint SSL Authentication Server Certificate Fail.

The Server Certificate being used by the ThinPrint .print Engine is incorrect.
ThinPrint Print Data Fail.
Check the Server Certificate that is registered in the ThinPrint .print Engine.
The data that was sent from the ThinPrint .print Engine is incorrect.
This could be due to an error of the ThinPrint .print Engine. 017-706 ThinPrint SSL Authentication Before Expiration Fail
Try printing again as this error sometimes can resolve by itself. [Fault Name]
017-703 ThinPrint Over Maximum Data Size Fail ThinPrint SSL Authentication Before Expiration Fail
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Job Fail ThinPrint SSL Fail.
ThinPrint SSL Authentication Server Certificate Not Yet Valid Fail. An SSL communication error with the ThinPrint .print Engine has occurred.
The validity period of the Server Certificate being used by the ThinPrint .print Engine has not started yet. Check the device settings.
Check the Server Certificate that is registered in the ThinPrint .print Engine. 017-710 Media Type is Not Supported by Remote
[Fault Name]
017-707 ThinPrint SSL Authentication Expired Fail Media Type is Not Supported by Remote
ThinPrint SSL Authentication Expired Fail Job Fail
Job Fail The media type at destination terminal is not supported.
ThinPrint SSL Authentication Server Certificate Expired Fail. The request received a connection refused response because the target connection has mismatched
[Detection Conditions] media.
The validity period of the Server Certificate being used by the ThinPrint .print Engine has expired. [Corrective Actions]
[Corrective Actions] Check the connection status of the communication device at the recipient.
Check the Server Certificate that is registered in the ThinPrint .print Engine. 017-711 SIP Redirect Response Fail
[Fault Name]
017-708 ThinPrint SSL Authentication Misrepresentation Fail SIP Redirect Response Fail
ThinPrint SSL Authentication Misrepresentation Fail Job Fail
Job Fail SIP redirect request/3xx response.
ThinPrint SSL Authentication Server Address Mismatched Fail. Received a redirect response during SIP connection.
The address of the Server Certificate being used by the ThinPrint .print Engine is incorrect. Check the address of the recipient.
Check the Server Certificate that is registered in the ThinPrint .print Engine. 017-712 SIP Session Timeout Fail
[Fault Name]
017-709 ThinPrint SSL Fail SIP Session Timeout Fail
ThinPrint SSL Fail Job Fail
Job Fail SIP session/timeout.
There was no session refresh within the session interval. SSL Cert Untrusted Fail
Check the device at the recipient side. Job Fail
[Fault Content]
017-713 Start TLS Unsupported Fail SSL Cert Untrusted Fail.
Start TLS Unsupported Fail An SSL Server Authentication Error has occurred because there is something wrong in the Server Certif-
icate Data.
[Error Type]
(Reference: SMTPERR_SSL_AUTH_CERT)
Job Fail
[Fault Content]
1. The Multifunction Device is unable to trust the SSL Certificate of the SMTP Server.
Start TLS Unsupported Fail.
Register the Root Certificate of the SMTP Server SSL Certificate in the Multifunction Device.
The SMTP Server did not respond to STARTTLS.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immediately
(Reference: SMTPERR_STARTTLS_NONSUPPORT) after the problem has occurred and contact the Support Department.
1. Change the SSL Operation Mode setting to other than STARTTLS Mode (TLS Mode), 017-716 SSL Cert Date Invalid Fail
[Fault Name]
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the net-
SSL Cert Date Invalid Fail
work log immediately after the problem has occurred and contact the Support Department.
[Error Type]
Job Fail
017-714 SMTP Over SSL Fail
[Fault Content]
[Fault Name]
SSL Cert Date Invalid Fail.
SMTP Over SSL Fail
[Error Type]
The validity period of the Server Certificate has not started yet.
Job Fail
(Reference: SMTPERR_SSL_AUTH_CERT_BEFORE_EXPIRATION)
[Fault Content]
SMTP Over SSL Fail.
1. Check that the clock of the SMTP Server and the Multifunction Device are correct.
[Detection Conditions] If the clocks are correct, change the SMTP Server SSL Certificate to one that is valid.
SSL communication failure with SMTP Server.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
(Reference: SMTPERR_SSL_FAILED) cation] setting, take note that this will render it unable to gurantee the authenticy of the SMTP Server it is
[Corrective Actions] connecting to.
1. If this had occurred in the TLS Mode, it may be due to a wrong Port Number.
Check the Port Number settings of the SMTP Server. If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immediately
2. Other than that, it may be due to an internal error that has occurred in the program. after the problem has occurred and contact the Support Department.
Follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the network log immediately
after the problem has occurred and contact the Support Department. 017-717 SSL Server Cert Expired Fail
[Fault Name]
017-715 SSL Cert Untrusted Fail SSL Server Cert Expired Fail
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Job Fail Job Fail
SSL Server Cert Expired Fail. SMTP Over SSL Internal Fail.
The validity period of the Server Certificate has expired. Software internal error has occurred during SMTP Over SSL process.
(Reference: SMTPERR_SSL_AUTH_CERT_EXPIRED) (Reference: SMTPERR_SSL_AUTH_FAILED)
1. Check the validity period of the SMTP Server Certificate. Also check whether the clock of the Multifunc- 1. Repeat the operation.
tion Device is correct.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi- If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the net-
cation] setting, take note that this will render it unable to gurantee the authenticy of the SMTP Server it is work log immediately after the problem has occurred and contact the Support Department.
connecting to.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immediately
017-720 Contract Type Fail
after the problem has occurred and contact the Support Department. [Fault Name]
Contract Type Fail
017-718 SSL Server Cert Invalid Fail [Error Type]
[Fault Name] Job Fail
SSL Server Cert Invalid Fail [Fault Content]

[Error Type] Contract Type value is incorrect.

[Fault Content] The Contract Type value specified by PJL Command is wrong.
SSL Server Cert Invalid Fail. [Corrective Actions]

[Detection Conditions] Correct the Contract Type value specified by PJL Command and try again.
The Server Name does not match the Server Address of the Server Certificate.
(Reference: SMTPERR_SSL_AUTH_MISREPRESENTATION) 017-721 Geographic Region Fail
1. Check that the Server Name that are registered in the SMTP Server Certificate and the Server Address Geographic Region Fail
are correct. [Error Type]
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
Job Fail
cation] setting, take note that this will render it unable to gurantee the authenticy of the SMTP Server it is
connecting to. [Fault Content]
Geographic Region value is incorrect.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immediately [Detection Conditions]
after the problem has occurred and contact the Support Department. The Geographic Region value specified by PJL Command is wrong.
017-719 SMTP Over SSL Internal Fail Correct the Geographic Region value specified by PJL Command and try again.
[Fault Name]
SMTP Over SSL Internal Fail 017-722 Total Impressions Over Fail
Total Impressions Over Fail Check that device supports Denshi-Pen. If it does, perform the operation again.
Job Fail OF-09 Common Job Fail
[Fault Content]
The Total Impressions of Billing Meter in the data for PJL Diag is 9,999,900 or more. 017-725 Forced Annotation Syntax Fail
A change request for Geographic Region or Contract Type was received when the Total Impressions of Forced Annotation Syntax Fail
Billing Meter is 9999900 or more. [Error Type]
[Corrective Actions] Job
Perform the operation when the value of Total Impressions is between 0 and 9,999,900. [Fault Content]
Forced Annotation Syntax Error
017-723 DocuWorks Unsupported character Fail [Detection Conditions]
[Fault Name] Syntax error in Forced Annotation instructions is detected.
DocuWorks Unsupported character Fail [Corrective Actions]
[Error Type] Check the driver settings.
Job If the problem still persists, perform the following:
DocuWorks Unsupported character Fail
[Detection Conditions] 017-728 Scan JobFlow Document Fail
When the DocuWorks Decomposer is working, it detected some text that cannot be output is in use. [Fault Name]
[Corrective Actions] Scan JobFlow Document Fail
Print from the DocuWorks Viewer using the Print Driver (ART-EX, PCL, etc.). [Error Type]
If the problem persists, perform the following procedure to repair it. Job
Error of target document for processing during execution of Scan Job Flow Service
017-724 Denshi-Pen Syntax Fail [Detection Conditions]
[Fault Name] 1. MS Word or MS Excel is specified as the output format in the instructions, but the target document for pro-
Denshi-Pen Syntax Fail cessing does not possess the conditions required for format processing.
[Error Type] 2. Extension Scanner Kit not installed
Job (Scan To Office Selection Service not enabled)

1. MS Word or MS Excel is specified as the output format in the instructions, perform any of the following.
Denshi-Pen Instruction Error
• Change output format to other than MS Word, MS Excel.
• Start Job Flow Service after satisfying all conditions below.
Error of XPJL, which is included in Denshi-Pen print instructions is detected, or Denshi-Pen not sup-
• The document for processing is a Scan document
ported.
• The document for processing is full color
• Device does not support Denshi-Pen.
• Size of the document for processing is 50mmx50mm or more, 297mmx432mm or less
• 17 or more layout instructions are given.
• Color space of the document for processing is standard color space
• There is no supported layout number.
• Resolution of the document for processing is 300dpi
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• Magnification of the of the document for processing is 100%
2. Extension Scanner Kit Position If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network Packet],
and contact the Support Department.
2.5.1 Explanation of Log Collection/Retrieval Tool Feature
017-731 POP Server Not ConnectFail
Investigate the problem of Information Fail/Warning occurrence. [Fault Name]
POP Server Not ConnectFail
017-729 Temporary Err in Pdl Transfer
[Error Type]
[Fault Name] Job
Temporary Err in Pdl Transfer
[Fault Content]
[Error Type] POP Server Connection Failure
Job
[Fault Content] Failed to connect to the POP server.
PDL Data Transfer Temporary Failure
[Detection Conditions] 1. Check that network communication between the POP server and this machine is available, by the fol-
Temporary inability to send due to maximum jobs exceeded at the destination device, or spool area of lowing:
print data full, etc.
-Check that the POP server IP address that is set in the device is correct.
[Corrective Actions] -Check the connection of network cables.
Set the spooling of the print data at the destination device to hard disk.
Change CentreWare Internet Service [Properties]  [General Settings]  [Memory Settings]  [IPP]  If the problem persists, obtain the PfShowInfo 8 log and network packets immediately after the problem
 [No Spooling] to [Spool to Hard Disk]. has occurred and contact the support department for instructions.
If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
Packet], and contact the Support Department.
017-732 Offline Err in Pdl Transfer
[Fault Name]
Offline Err in Pdl Transfer
017-730 Network Err in Pdl Transfer
[Error Type]
[Fault Name]
Job
Temporary Err in Pdl Transfer
[Fault Content]
[Error Type]
Transfer Failure Due to Destination Device being Offline
Job
[Fault Content]
Unable to send because destination printer is offline.
PDL Data Transfer Failure
Disable the offline status of the destination device.
Network occurred during PDL data transfer.
[Corrective Actions] If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
1. Check the connection of the network cable. Packet], and contact the Support Department.
2. Check the destination device is powered on. 2.5.1 Explanation of Log Collection/Retrieval Tool Feature
3. Check the IPP port of the destination device is enabled.
017-733 Internal Err in Pdl Transfer [Detection Conditions]
[Fault Name] Unauthorized user is detected.
*After user verification, it is known that user is prohibited from using the device.
Internal Err in Pdl Transfer
Job Get permission to use the device from the account administrator.
[Fault Content]
Internal Software Error During PDL Data Transfer
Internal software error is detected during PDL data transfer.
017-737 Custom Transfer Out Of Memory Fail
Repeat the operation. Custom Transfer Out Of Memory Fail
[Error Type]
If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network Job
Packet], and contact the Support Department. [Fault Content]
2.5.1 Explanation of Log Collection/Retrieval Tool Feature Custom transfer insufficient memory error
017-734 IPP Data Error The software module that runs Java within the Controller has ran out of memory and became unable to
[Fault Name] continue operating.
IPP Data Error [Corrective Actions]
[Error Type] 1) Deactivate or delete all unnecessary plug-ins
2) Turn the power OFF and ON
Job
3) Initialize the Hard Disk
[Fault Content]
IPP Data Error 017-738 Custom Transfer JVM Internal Fail
Syntax error, usage of undefined command, parameter error, damage of the file, or internal error of the Custom Transfer JVM Internal Fail
decomposer has occurred during the decomposer process of a Direct Print Job that used IPP in its net- [Error Type]
work protocol. Job
Print by using different print method (printer driver or utility other than print from IPP) that is supported by
Custom transfer internal error
the device.
The system detected that the JVM has stopped due to internal error.
1) Turn the power OFF and ON
017-735 Auditron - Prohibit Device Fail
2) Initialize the Hard Disk
[Fault Name]
Auditron - Prohibit Device Fail
017-739 Custom Transfer Service Not Available Fail
Custom Transfer Service Not Available Fail
Job
Auditron - Prohibit Device Fail Job
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Custom transfer XCP not activated error 1) Updrade the embedded plug-in feature (install the latest version).
[Detection Conditions] 2) Check the contents of the instruction set that is being used. If the instruction set was generated by a
custom service, revise the custom service contents.
Any of the following condition was detected when the [Custom transfer] Job is in progress.
(Condition 1) The [XCP embedded customization feature] is disabled. 017-742 Custom Transfer Plug-in Connection Fail
1) Enable the embedded plug-in feature. Custom Transfer Plug-in Connection Fail
For UI Panel: [Error Type]
Login as System Administrator, select the [System Settings] tab -> [Common Service Settings] -> [Plug- Job
in Settings], set [Embedded Plug-ins] to [Enabled] and reboot the machine.
[Fault Content]
For CWIS:
Custom transfer plug-in server connection error
Login as System Administrator, select [Properties] tab, [Security] -> [Plug-in Settings] -> [Plug-in Set-
tings], enable [Plug-in Settings] and reboot the machine. [Detection Conditions]
2) Input the software key for the Customization Kit. The connection (initial) to the server, etc. has failed.
Unable to find the server, failed to resolve the DNS, etc.
017-740 Custom Transfer Plug-in Not Available Fail
[Fault Name]
Check whether the transfer destination server, etc. and the Main Unit is able to communicate via the net-
Custom Transfer Plug-in Not Available Fail work.
[Error Type]
017-743 Custom Transfer Plug-in Authentication Fail
Job
[Fault Name]
[Fault Content]
Custom Transfer Plug-in Authentication Fail
Custom transfer plug-in not activated error
[Error Type]
Job
Any of the following condition was detected when the [Custom transfer] Job is in progress.
(Condition 1) The custom transfer plug-in is not registered.
[Fault Content]
Custom transfer plug-in authentication error
(Condition 2) The custom transfer plug-in is not activated.
(Condition 3) The system has failed to read the custom transfer plug-in file. [Detection Conditions]
[Corrective Actions] The login to the server, etc. has failed.
Incorrect User Name, incorrect Password, etc.
Login as System Administrator at CWIS, select [Properties] tab, [Security] -> [Plug-in Settings] -> [List of
Embedded Plug-ins], register the custom transfer plug-in and reboot the machine. [Corrective Actions]
017-741 Custom Transfer Invalid Plug-in Fail Check whether it is possible to login to the transfer destination server, etc. by using the specified User
Name and Password.
[Fault Name]
Custom Transfer Invalid Plug-in Fail
017-744 Custom Transfer Plug-in Access Fail
Custom Transfer Plug-in Access Fail
Job
The custom transfer plug-in invalid API Job

Custom transfer plug-in server access error
The instruction that was specified by the instruction set to the plug-in and the feature provided by the plug-
in (API) are mismatched when the [Custom transfer] Job is in progress. [Detection Conditions]
Access error to the server, etc. (after the connection) was detected.
Incorrect path, insufficient access rights, server disk full, etc. [Detection Conditions]
[Corrective Actions] When communicating with the server, etc., timeout was detected.
Check whether it is possible to access the transfer destination server, etc. by using the specified path. [Corrective Actions]
Check whether the transfer destination server, etc. has enough free capacity.
A timeout has occurred. This could be due to the following reasons:
017-745 Custom Transfer Plug-in Disk Full Fail -Heavy server load/network load.
[Fault Name] Wait a while, then try to perform the job again.
Custom Transfer Plug-in Disk Full Fail If the situation does not improve, consult with the Network Administrator.
[Error Type] 017-748 Custom Transfer Plug-in Invalid Device Property Fail
Job [Fault Name]
[Fault Content] Custom Transfer Plug-in Invalid Device Property Fail
Custom transfer plug-in local disk full [Error Type]
Insufficient Hard Disk area for processing was detected. [Fault Content]
[Corrective Actions] Custom transfer plug-in invalid device settings data error
Take any one of the following actions: [Detection Conditions]
-Lower the resolution and re-send. Unable to transfer due to insufficient or invalid device settings data.
-Reduce the size and re-send. [Corrective Actions]
-Reduce the page count and re-send the Job in several batches. Check whether the required device settings for file transfer had been made.
-Change the [Output Color] to [Black & White] and re-send.
017-749 Custom Transfer Plug-in XML Fail
017-746 Custom Transfer Plug-in Disk Fail
[Fault Name]
[Fault Name] Custom Transfer Plug-in XML Fail
Custom Transfer Plug-in Disk Fail
[Error Type]
[Error Type] Job
Job
[Fault Content]
[Fault Content] Custom transfer plug-in XML grammar error
Custom transfer plug-in local disk malfunction
[Detection Conditions] When extracting the custom transfer parameter from XML file, the obtaining of the parameter has failed,
A Hard Disk related error other than Full was detected. the parameter format is inconsistent, or the parameter value cannot be processed due to wrong gram-
[Corrective Actions] mar.
1) Turn the power OFF and ON [Corrective Actions]
2) Initialize the Hard Disk Check the contents of the instruction set that is being used. If the instruction set was generated by a cus-
tom service, revise the custom service contents.
017-747 Custom Transfer Plug-in Connection Timeout Fail
[Fault Name] 017-750 Custom Transfer Plug-in Internal Fail
Custom Transfer Plug-in Connection Timeout Fail [Fault Name]
[Error Type] Custom Transfer Plug-in Internal Fail
Job [Error Type]
[Fault Content] Job
Custom transfer plug-in communication timed out error [Fault Content]

Custom transfer plug-in internal error
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An internal logic error was detected in the custom transfer plug-in. Either set the Software Download via Network to ’Allowed’ from the CWIS or perform the software down-
[Corrective Actions] load using a USB.
Turn the power OFF and ON

Revise the custom transfer plug-in and then reinstall it.
017-751 Custom Transfer Plug-in Other Fail
017-756 AAA Registration Data Invalid
[Fault Name]
Custom Transfer Plug-in Other Fail
[Fault Name]
AAA Registration Data Invalid
[Error Type]
Job
[Error Type]
Job
[Fault Content]
Custom transfer plug-in other error
[Fault Content]
The AAA-related registered data is invalid.
An error specific to the custom transfer plug-in was detected.
When the AAA-related registered data was read, it was judged to be invalid.
(For example, when registering certain system data to the Authentication Server, it was judged to be
Refer to the error details in [Transmission Report - Job Undelivered] to take action.
invalid data.)
017-754 SCAN DISABLE DURING DFE ASRS PRINT FAIL [Corrective Actions]
[Fault Name] Correct the registered data (if possible).
SCAN DISABLE DURING DFE ASRS PRINT FAIL 017-759 Download Data E-signature Inspection Error
Job Download Data E-signature Inspection Error
Jobs that use the IIT is prohibited during speed printing with DFE Heavyweight, etc.
Job
During a DFE Print Job (Heavyweight, etc. speed mode), the activation of a Job that uses the IIT was
Electronic signature verification error of download data
detected.
-When electronic signature verification was performed on the data in download file, it was unable to verify
Wait until the DFE Print Job has completed and reactivate the Job that uses the IIT.
that the download data had not been altered (the verification did not pass).
017-755 Software Download via Network Fail -When a download file that requires electronic signature verification does not contain an electronic sig-
[Fault Name] nature.
Software Download via Network Fail [Corrective Actions]
[Error Type] Because this could be due to incorrect download data, re-obtain the download data and perform the
operation again.
Job
If performing the operation again using the correct download file still result in an NG, obtain the log and
[Fault Content] request for an investigation from the Development Department.
Software download via the Network is prohibited. 2.5.1 Logging/Extraction Tool Function Explanation
A software download via the Network was performed when the Software Download via Network set as 017-760 POP Over SSL Fail
’Prohibited’ from the CWIS.
POP Over SSL Fail SSL Server Cert Date Invalid Fail (POP)
Job The validity period of the Server Certificate has not started yet.
[Fault Content] (Reference: POPERR_SSL_AUTH_CERT_BEFORE_EXPIRATION)
POP Over SSL Fail [Corrective Actions]
[Detection Conditions] 1. Check that the clock of the POP Server and the Multifunction Device are correct.
SSL communication failure with POP Server. If the clock is correct, change the POP Server SSL Certificate to one that is valid.
(Reference: POPERR_SSL_FAILED) 2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is
[Corrective Actions] connecting to.
1. If this had occured in the TSL Mode, it may be due to different Port Number.
Check the Port Number settings of the POP Server. If the problem still persists, perform the following:
2. Other than that, it may be due to an internal error that has occured in the program. Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the Support Department for instructions.
the Support Department for instructions. 2.5.1 Logging/Extraction Tool Function Explanation
017-763 SSL Server Cert Expired Fail (POP)
017-761 SSL Server Cert Untrusted Fail (POP)
[Fault Name]
[Fault Name] SSL Server Cert Expired Fail (POP)
SSL Server Cert Untrusted Fail (POP)
[Error Type]
[Error Type] Job
Job
[Fault Content]
[Fault Content] SSL Server Cert Expired Fail (POP)
SSL Server Cert Untrusted Fail (POP)
[Detection Conditions] The validity period of the Server Certificate has expired.
An SSL Server Authentication Error has occured as there is something wrong in the Server Certificate (Reference: POPERR_SSL_AUTH_CERT_EXPIRED)
Data.
(Reference: POPERR_SSL_AUTH_CERT)
1. Check the validity period settings of the POP Server Certificate. Also check whether the clock of the
[Corrective Actions] Multifunction Device is correct.
1. The Multifunction Device is unable to trust the SSL Certificate of the POP Server. 2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
Register the Root Certificate of the POP Server SSL Certificate in the Multifunction Device. cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is
connecting to.
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact If the problem still persists, perform the following:
the Support Department for instructions. Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
2.5.1 Logging/Extraction Tool Function Explanation the Support Department for instructions.
017-762 SSL Server Cert Date Invalid Fail (POP) 2.5.1 Logging/Extraction Tool Function Explanation
[Fault Name] 017-764 SSL Server Cert Invalid Fail (POP)

SSL Server Cert Date Invalid Fail (POP) [Fault Name]
[Error Type] SSL Server Cert Invalid Fail (POP)
Job
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Job POP Over SSL Fail
SSL Server Cert Invalid Fail (POP) SSL communication failure with POP Server.
The Server Name does not match the Server Address of the Server Certificate. 1. If this had occured in the TSL Mode, it may be due to different Port Number.
(Reference: POPERR_SSL_AUTH_MISREPRESENTATION) Check the Port Number settings of the POP Server.
1. Check that the Server Name that are registered in the POP Server Certificate and the Server Address 2. Other than that, it may be due to an internal error that has occured in the program.
are correct. Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi- the Support Department for instructions.
cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is 2.5.1 Logging/Extraction Tool Function Explanation
connecting to.
If the problem still persists, perform the following: OF-09 Common Job Fail
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact Investigate the failure at the occurrence of the Information Fail/Warning.
017-767 SSL Cert Untrusted Fail (POP)
017-765 POP Over SSL Internal Fail
[Fault Name]
[Fault Name] SSL Cert Untrusted Fail (POP)
POP Over SSL Internal Fail
[Error Type]
[Error Type] Job
Job
[Fault Content]
[Fault Content] SSL Cert Untrusted Fail (POP)
POP Over SSL Internal Fail
[Detection Conditions] An SSL Server Authentication Error has occured as there is something wrong in the Server Certificate
Software internal error has occurred when POP Over SSL process is in progress. Data.
(Reference: POPERR_SSL_AUTH_FAILED) [Corrective Actions]
[Corrective Actions] 1. The Multifunction Device is unable to trust the SSL Certificate of the POP Server.
1. Repeat the operation. Register the Root Certificate of the POP Server SSL Certificate in the Multifunction Device.
If the problem still persists, perform the following: If the problem still persists, perform the following:
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions. the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation 2.5.1 Logging/Extraction Tool Function Explanation
017-766 POP Over SSL Fail 017-768 SSL Cert Date Invalid Fail (POP)
[Fault Name] [Fault Name]
POP Over SSL Fail SSL Cert Date Invalid Fail (POP)
Job Job
SSL Cert Date Invalid Fail (POP) SSL Server Cert Invalid Fail (POP)
The validity period of the Server Certificate has not started yet. The Server Name does not match the Server Address of the Server Certificate.
1. Check that the clock of the POP Server and the Multifunction Device are correct. 1. Check that the Server Name that are registered in the POP Server Certificate and the Server Address
If the clock is correct, change the POP Server SSL Certificate to one that is valid. are correct.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi- 2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is
connecting to. connecting to.
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
Support Department for instructions.
017-769 SSL Server Cert Expired Fail (POP)
[Fault Name] 017-771 POP Over SSL Internal Fail
SSL Server Cert Expired Fail (POP) [Fault Name]
[Error Type] POP Over SSL Internal Fail
Job [Error Type]

[Fault Content] Job
SSL Server Cert Expired Fail (POP) [Fault Content]

[Detection Conditions] POP Over SSL Internal Fail
The validity period of the Server Certificate has expired. [Detection Conditions]
[Corrective Actions] Software internal error has occurred when POP Over SSL process is in progress.
1. Check the validity period settings of the POP Server Certificate. Also check whether the clock of the [Corrective Actions]
Multifunction Device is correct. 1. Repeat the operation.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi- If the problem still persists, perform the following:
cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is
connecting to. Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the
If the problem still persists, perform the following: Support Department for instructions.
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the 2.5.1 Logging/Extraction Tool Function Explanation
Support Department for instructions.
017-772 Scan All Blank Page Fail
[Fault Name]
Scan All Blank Page Fail
017-770 SSL Server Cert Invalid Fail (POP)
[Error Type]
[Fault Name]
Job
SSL Server Cert Invalid Fail (POP)
[Fault Content]
[Error Type]
All pages blank error.
Job
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It was detected that all the pages are blank. Job
1. Darken the density during Scan. Sending API Error
2. Turn OFF the blank suppression instruction. [Detection Conditions]
Or, adjust the following settings. Sending message was discarded due to sending API error.
840-223: Blank Page Detection I-Formatter Control Parameter: lower the File Size Based Blank Paper Detec-
tion Level. Check if there is any issues on the network route up to the Syslog server.
017-776 Syslog Server Error
840-224: Blank Page Detection I-Formatter Control Parameter: lower the Black Dot Count Based Blank Paper
Detection Level. [Fault Name]
Syslog Server Error
017-773 Netlog Task Error [Error Type]
[Fault Name] Job
Netlog Task Error [Fault Content]
[Error Type] Syslog Server Error
Job [Detection Conditions]
[Fault Content] The sending message was discarded because the server sent an invalid response or did not respond.
Netlog Task Error [Corrective Actions]
[Detection Conditions] Check the operational status of the Syslog server or the address value of the Syslog server set to the
Detected fatal error during Netlog operation. device.
[Corrective Actions] 017-777 Queue Full Error

Check the setting related to the Netlog function. [Fault Name]
017-774 Message Lost Error Queue Full Error

Job
Message Lost Error
Sending Queue Full Error
Job
Message Discard Error the sending queue became full and discarded the message sending request.

Check the status of the Syslog server, address value of the Syslog that is set to the device, whether there
Sending message was discarded due to some reason.
is an issue in the network route between the device and the Syslog server, or a network cable failure.
Either that or it was discarded because the sending subject message did not exist in NV area.
[Corrective Actions] 017-778 Queue Error
None [Fault Name]
Queue Error
017-775 Network API Error
[Error Type]
[Fault Name]
Job
Network API Error
[Fault Content]
Sending Queue Error
The sending queue became full due to no IP address being set or assigned, and discarded the message Job Cancel Fail
sending. [Detection Conditions]
[Corrective Actions] General error for JobCancel due to an unknown error during Diag processing.
Check if the IP address of MFP is set. [Corrective Actions]
017-779 Link Error Please perform operation again.
[Fault Name] If the problem still persists, perform the following:
Link Error OF-09 Common Job Fail
[Error Type] Investigate the failure during the occurrence of the Information Fail/Warning.
Job
[Fault Content] 017-782 Custom ImageProcessing Plugin Version Fail
Link Error [Fault Name]
[Detection Conditions] Custom ImageProcessing Plugin Version Fail
Detected unplugged network cable on the Device side. [Error Type]
Check the connection state of the network cable. [Fault Content]
017-780 Timeout deletion of held job by resource Custom Image Processing Version Error

Detected mismatch of the version of Image Processing Module.
Timeout deletion of held job by resource
Job Reinstall after correcting the Custom Image Processing Plug-in.
[Fault Content]
Auto delete due to the timeout of held Job that has been overtaken ment.
[Detection Conditions] 2.5.1 Explanation of Log Collection/Extraction Tool Functions
When Job overtaking is enabled, the overtaken Job will be deleted after being held for a specified amount
of time.
017-783 Custom ImageProcessing Out Of Memory Fail
This function will work when the auto delete setting of the Job that has been overtaken is enabled.
[Fault Name]
Custom ImageProcessing Out Of Memory Fail
If there is an operational inconvenience, disable the setting or change the timer setting (1~7200minutes)
to an appropriate value. [Error Type]
Job
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- [Fault Content]
ment.
Custom Image Processing Memory Shortage Error
017-781 Job Cancel Fail The operation was unable to continue due to the memory shortage of the Image Processing Module that
[Fault Name] is executed in the Controller.
Job Cancel Fail [Corrective Actions]
[Error Type] Perform action by following one of the following methods.
Job -Specify a lower resolution.
-Specify the Color Mode as Black&White (2 tone).
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[Fault Content]
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- Image Processing Error of Custom Image Processing Plug-In
ment.
The Custom Image Processing Plug-in detected an error during the image processing.
017-784 Custom ImageProcessing Plugin XML Fail [Corrective Actions]
[Fault Name] Perform installation again after correcting the Custom Image Processing Plug-in.
Custom ImageProcessing Plugin XML Fail
[Error Type] If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
Job ment.
[Fault Content] 2.5.1 Explanation of Log Collection/Extraction Tool Functions
Custom Image Processing XML Error 017-787 Google Cloud Print Data Error
The Custom Image Processing Plug-in detected an error related to XML for image processing that was Google Cloud Print Data Error
specified by the Image Processing Plug-in. [Error Category]
Perform installation again after correcting the Custom Image Processing Plug-in. [Fault Contents]
Google Cloud Print Data Error
ment.
Syntax error, undefined command, parameter error, file corruption, decomposer internal error occurred
when the decomposer is processing at the Google Cloud Print processing path.
017-785 Custom ImageProcessing Plugin Other Fail [Procedure]
[Fault Name] Use a different print method supported by the device (print driver, utility other than Google Cloud Print).
Custom ImageProcessing Plugin Other Fail If the problem persists, perform the following.
Job Investigate problem when Information Fail/Warning occurs.
[Fault Content]
Detected an error that is Custom Image Processing Plug-in specific.
Detected some sort of error during Image Processing.
Perform installation again after correcting the Custom Image Processing Plug-in.
ment.
017-786 Custom ImageProcessing Plugin ImageProcessing Fail
[Fault Name]
Custom ImageProcessing Plugin ImageProcessing Fail
[Error Type]
Job
018-400 IPSEC Error (Configuration Mismatch) [Detection Conditions]
[Error Type] One of the following has caused a failure in registering info about the local machine with the SIP Registrar
Server.
Info
• SIP Server Address info could not be obtained through DHCP or DHCPv6.
[Fault Content] • The machine could not communicate with the manually set-up SIP Registrar Server.
IPSEC Error (setting mismatch)
• The machine could not communicate with the SIP Registrar Server obtained through DHCP or
[Detection Conditions] DHCPv6.
Although the IPSEC is enabled, the password is not set because ’authentication method = [Pre-shared • The machine could not communicate with the SIP Registrar Server.
key]’ or the IPSEC certificate is not set because ’authentication method = [Digital Signature]’. [Corrective Actions]
[Corrective Actions] • When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that this machine can
Clear the IPSEC setting mismatch and enable the IPSEC again. Mismatched IPSEC settings: when normally communicate with the DHCP Server or the DHCPv6 Server. Check that there is no discon-
password is not set because ’authentication method = [Pre-shared key]’ or when IPSEC certificate is not nected cable or switch/hub failure.
set because ’authentication method = [Digital Signature]’. • When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that the DHCP Server
or the DHCPv6 Server is active. Furthermore, check that the setting is made that enables distribution of
SIP Server Address.
018-401 Incosistent SIP configuration
• When ’Method of Obtaining SIP Server Address’ is manually set, check the set-up address is correct. If
[Error Type] the address is set using FQDN strings, set up the DNS Server in the way that enables DNS to properly
info solve an address problem.
[Fault Content] • When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that the SIP Server
address that the DHCP Server or the DHCPv6 distributed is correct.
An inconsistent SIP Server setting is detected.
• Check that this machine can normally communicate with the SIP Registrar Server. Check that there is no
[Detection Conditions] disconnected cable or switch/hub failure.
One of the following has been detected: the ’IP Operation Mode setting’ and the ’Method of Obtaining SIP
• Check that the SIP Registrar Server is active.
Server Address setting’ on the device are inconsistent with each other, or the ’IP Operation Mode setting’
and the ’SIP Server Address setting’ are inconsistent.
[Corrective Actions] 018-403 SIP registraion fail (authentication)
• When ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is manually set, set ’Method [Error Type]
of Obtaining SIP Server Address’ to ’manual’. info
• In any case except when ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is manu- [Fault Content]
ally set, set ’Method of Obtaining SIP Server Address’ to ’manual’ or DHCP.
A failure in registering with the SIP Registrar Server. (Authentication error)
• When ’IP Operation Mode’ is set to IPv6, set ’Method of Obtaining SIP Server Address’ to ’manual’ or
DHCPv6. [Detection Conditions]
• If ’Method of Obtaining SIP Server Address’ is set to ’manual’ and the address is set using FQDN strings, Authentication error. The registering of info about the local machine with the SIP Regisrtar Server has
set up the DNS Server in the way that enables DNS to properly solve an address problem. failed.
• When ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is manually set, set up SIP [Corrective Actions]
Server Address using an IPv4 address or FQDN strings. When the SIP Registrar Server is set up in the way that requires it to authenticate a machine, set the cor-
• When ’IP Operation Mode’ is set to IPv6, set up SIP Server Address using an IPv6 address or FQDN rect user name and password for authentication of this machine when registering it with the SIP Registrar
strings. Server.
• It is mandatory to set up Primary SIP Registrar Server Address and Primary SIP Proxy Server Address. 018-404 SIP registration fail(other)
[Error Type]
018-402 SIP server communication fail info
info A failure in registering with the SIP Registrar Server. (an error under Other)
[Fault Content]
A failure in communication with the SIP Registrar Server
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[Detection Conditions] 2.4.5 Network-related Details Check Flow
An error under Other except an authentication error. The registering of info about the local machine with
the SIPRegisrtar Server has failed. 018-407 Setting status of same IP address (IPv6)
Check that the SIP Registrar Server is set up in the way that enables it to receive info about this machine
Setting status of same IP address (IPv6)
for registration.
[Error Type]
Information
018-405 UserAccount Disable
[Fault Content]
[Fault Name] Setting state of the same IP address(IPv6)
UserAccount Disable
[Error Type] Detected that the same Pv6 address was assigned when each I/F is connected to an independent net-
Information work and the same IP address setting is prohibited when multiple I/F operation is possible.
User Account Disabled Error. Change the setting to a different IP address. Either that or Allow the same IP address setting.
[Detection Conditions] 018-408 Duplicate IP address IPv4 (Ether2)
Authentication error has occurred because [Account Invalid] has been set for the involved user in the
Active Directory Server that was specified by the LDAP Authentication.
[Fault Name]
Duplicate IP address IPv4 (Ether2)
There is a checkmark at [Account Invalid] for the involved user in the Active Directory of the LDAP
[Error Type]
Authentication Destination Server. Information
The server had been set to prohibit access from the involved user. [Fault Content]
Consult with the Server Administrator. IPv4 - IP Address Duplication (Ether2)
018-406 Setting status of same IP address (IPv4) The same IP address device as the IPv4 address of this machine exists on the network in the network
environment where the Ether2 side is connected.
[Fault Name]
Setting status of same IP address (IPv4)
Change the IPv4 address of this machine or the IPv4 address of the network upper apparatus.
[Error Type]
*Refer to the [Network Management Guide].
Information
[Fault Content] (1)-1. For manual address setting, check if the IP address specified by the client is not used in other
Setting state of the same IP address(IPv4) places.
[Detection Conditions] (1)-2. In the case of the setting, check the respective server setting environments with the client.
Detected that the same IPv4 address was assigned when each I/F is connected to an independent net- (2) Collecting Failure Analysis Log and Packet
work and the same IP address setting is prohibited when multiple I/F operation is possible.
[Corrective Actions] 2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
Change the setting to a different IP address. Either that or if you can verify, in the client environment, (1) If the problem still persists, perform the following:
the client service will not aggregate information from the remote environment, or (2) even if information is 2.4.3 No output is available, no data is printed
aggregated, there is no possibility of multiple billing, allowing setting of the same IP address by the follow-
2.4.5 Network-related Details Check Flow
ing C/L.
701-644:TCP/IPnformation: Setting state of the same IP address(IPv4)
018-409 Duplicate IPv6 address (Ether2)
Follow the 2.5.2 Logging/Extraction Tools Operation Manual to collect logs.
[Fault Name] 2.4.5 Network-related Details Check Flow
Duplicate IPv6 address (Ether2) 2.5.1 Explanation of Log Collection/Extraction Tool Functions
[Error Type] 018-411 Dynamic DNS - IPv6 Update Failure(Eth2)
Information [Fault Name]
[Fault Content] Dynamic DNS - IPv6 Update Failure(Eth2)
IPv6 - Stateless Auto Setting IP Address 1 is Duplicated [Error Type]
[Detection Conditions] Information
The same IP address device as the IPv6 [state-less auto setting address1] of this machine exists on the [Fault Content]
network in the network environment where the Ehter2 is connected.
Dynamic DNS - IPv6 Address dynamic update failed (Eth2)
*Duplicated address in autoConfInet6Address[0] of bit 0 PFRID_IPV6_PROT_AUTO.
When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the
For Ethernet2, failed to update the IPv6 address and host name to the DNS server.
Link Number.
(1) Check if the DNSserver address is correctly set to the device.
Change the IPv6 address of the network upper apparatus that is duplicated to resolve the IP address
duplication. *Refer to the [Network Management Guide]. (2) Check with the client system administrator if the DNS server is set so the Dynamic DNS can be oper-
ated using the IPv6 address.
(1) Check if the IP address that was set in state-less address auto setting is not used in other places.
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
(2) Collecting Failure Analysis Log and Packet
2.4.3 No output is available, no data is printed 018-412 Duplicate IPv6 address (Ether2)
2.4.5 Network-related Details Check Flow [Fault Name]
2.5.1 Explanation of Log Collection/Extraction Tool Functions Duplicate IPv6 address (Ether2)
[Error Type]
018-410 Dynamic DNS - IPv4 Update Failure(Eth2) Information
Dynamic DNS - IPv4 Update Failure(Eth2) IPv6 - Stateless Auto Setting IP Address 2 is Duplicated
Information The same IP address device as the [state-less auto setting address2] of this machine exists on the net-
[Fault Content] work in the network environment where Ether2 is connected.
*Duplicated address in autoConfInet6Address[1] of bit 1 PFRID_IPV6_PROT_AUTO.
Dynamic DNS - IPv4 Address dynamic update failed (Eth2)
When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the
[Detection Conditions] Link Number.
For Ethernet2, failed to update the IPv4 address and host name to the DNS server.
[Corrective Actions] Change the IPv6 address of the network upper apparatus that is duplicated to resolve the IP address
(1) Check if the DNS server address is correctly set to the device. duplication. *Refer to the [Network Management Guide].
(2)Check with the client system administrator if the DNS server is set so the Dynamic DNS can be oper-
ated.
(1) Check if the IP address that was set in state-less address auto setting is not used in other places.
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If the problem still persists, perform the following: When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the
2.4.3 No output is available, no data is printed Link Number.
2.4.5 Network-related Details Check Flow [Corrective Actions]
2.5.1 Explanation of Log Collection/Extraction Tool Functions Change the [IPv6(Manual Setting Address)] of this machine to the IPv6 address that can be used in own
machine address.
[Fault Name]
Duplicate IPv6 address (Ether2)
(1) Check if the IPv6 address that was automatically set as manual address is not an invalid address.
[Error Type]
Information (2) Collecting Failure Analysis Log and Packet
[Fault Content]
IPv6 - Stateless Auto Setting IP Address 3 is Duplicated 2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
[Detection Conditions] If the problem still persists, perform the following:
The same IP address device as the IPv6 [state-less auto setting address3] of this machine exists on the 2.4.3 No output is available, no data is printed
network in the network environment where the Ehter2 is connected. 2.4.5 Network-related Details Check Flow
*Duplicated address in autoConfInet6Address[2] of bit 2 PFRID_IPV6_PROT_AUTO. 2.5.1 Explanation of Log Collection/Extraction Tool Functions
When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the 018-415 Duplicate IPv6 address (Ether2)
Link Number.
[Fault Name]
Change the IPv6 address of the network upper apparatus that is duplicated to resolve the IP address
duplication. [Error Type]
*Refer to the [Network Management Guide]. Information
[Fault Content]
(1) Check if the IP address that was set in state-less address auto setting is not used in other places. IPv6 - Manually Set IP Address is Duplicated.
(2) Collecting Failure Analysis Log and Packet [Detection Conditions]
The same IP address device as the IPv6[manual setting address] of this machine exists on the network in
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’. the network environment where the Ehter2 is connected.
If the problem still persists, perform the following: *Duplicated address in inet6Address of bit 14 PFRID_IPV6_PROT_MANUAL.
2.4.3 No output is available, no data is printed When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the
2.4.5 Network-related Details Check Flow Link Number.
2.5.1 Explanation of Log Collection/Extraction Tool Functions [Corrective Actions]
018-414 Duplicate IPv6 address (Ether2) Change the IPv6 [manual setting address] of this machine or the IPv6 address of the network upper
apparatus.
[Fault Name] *Refer to the [Network Management Guide].
[Error Type]
Information
[Fault Name]
[Fault Content]
IPv6 - Manually Set IP Address is Invalid
[Error Type]
Information
The IPv6[Manual Setting Address] that was set in this machine in a network environment connected to
[Fault Content]
Ehter2 is invalid. IPv6 - Link Local IP Address is Duplicated
*Duplicated address in inet6Address of bit 13 PFRID_IPV6_PROT_MANUAL.
The same IP address device as the IPv6[link local address] of this machine exists on the network in the The device could not connect to the CA server when trying to do CA authentication. The device has failed
network environment where Ether2 is connected. in communication.
*Duplicated address in linkLocalAddress of bit 15 PFRID_IPV6_PROT_AUTO. [Corrective Actions]
When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the Make the IOT and the Controller the same in agreement info.
Link Number. The device has failed in communicating with the CA server set up on the device. Check the address of the
[Corrective Actions] CA server, or recheck the connection to the network.
Change the IPv6 address of the network upper apparatus that is duplicated to resolve the IP address If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
duplication. *Refer to the [Network Management Guide]. after the occurrence of the problem, and contact the support division for directions.
2.5.1 LOG
(1) Check if the IPv6 address that was automatically set as link local address is not used in other places.
018-502 Login failure in SMB
[Error Type]
Job Fail
[Fault Content]
The workstations that can log in during SMB Scan are limited
2.4.5 Network-related Details Check Flow [Detection Conditions]
2.5.1 Explanation of Log Collection/Extraction Tool Functions When logging in to the SMB server, it was detected that the workstations that can log in during SMB Scan
are limited.
018-500 CA Message Receiver Boot Error(S_cert lost)
[Error Type] Check the properties information of the specified user and check whether the workstations that can log in
job to the server are limited.
[Fault Content] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
An error in starting the server that receives a CA authentication message. occurred and contact the Support G for instructions.
The SSL server that is necessary for CA could not start because there was no server certificate or private
key at an attempt to start the device. 018-503 CA Message Receiver Timeout
Make the IOT and the Controller the same in agreement info. job
As there is no server certificate for the device, set up Server Certificate, or set the CA function to OFF. [Fault Content]
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately CA Authentication Server timeout
after the occurrence of the problem, and contact the support division for directions.
2.5.1 LOG
The device received a message from the CA server and was waiting for a JRM/UI judgment, but received
no response, and time has become out.
018-501 CA Server Connection Error [Corrective Actions]
[Error Type] Make the IOT and the Controller the same in agreement info.
job Due to some internal load of the device, response-to-CA Server time has become out. Retry the authenti-
[Fault Content] cation operation.
CA Authentication Server communication error If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
after the occurrence of the problem, and contact the support division for directions.
2.5.1 LOG
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018-504 CA SessionID Mismatch 2. From the left frame of the [Active Directory Users and Computers] window, select [Active Directory
Users and Computers [Server]]>[Domain]>[Users], and list user information.
[Error Type] 3. Right-click the target user on the right frame of the [Active Directory Users and Computers] window
job and select [Reset Password].
[Fault Content] [The following applies to DMP6-2 and later products only.]
CA Authentication SessionID error – Confirm users that are allowed to use Share Windows. (MacOS X v10.4)
[Detection Conditions] This is how to confirm users.
In communication between the device and the CA server for authenticiation, a mismatch in Session ID 1. From [Dock], start the [System Environment Settings] icon.
between both has occurred. (Communication error, internal error of the device, or wrong code) 2. On the [System Environment Settings] window, click the [Share] icon.
[Corrective Actions] 3. From the Select Service window, select ’Share Windows’ and click the [Account] button.
Make the IOT and the Controller the same in agreement info.
An error has occurred in the authentication operation between the CA server and the device. Retry the 018-506 CA FieldID Mismatch
authentication operation.
[Error Type]
job
018-505 SMB-DOS protocol error 1-005 [Fault Content]
[Error Type] CA Authentication FieldID error
[Fault Content] In communication between the device and the CA server, a mismatch in FieldID between both has
SMB User Authentication Failed/Unable to log into SMB Scanner occurred. (Communication error, internal error of the device, or wrong code)
In SMB Authentication: Make the IOT and the Controller the same in agreement info.
– The user could not be identified because of his/her wrong user name or password. An error in the authentication operation between the CA server and the device has occurred. Retry the
– The time SMB Server tells differs from the time the machine tells. (This occurs under Windows authentication operation.
Server 2003) If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
In Scanner to SMB: the occurrence of the problem, and contact the support division for directions.
– When trying to send a scanned image, the user could not log in to the SMB server because of his/her 2.5.1 LOG
wrong user name or password.
– The time SMB Server tells differs from the time the machine tells. (This occurs under Windows 018-507 CA Credential Error
Server 2003)
[The following applies to DMP6-2 and later products only.]
[Error Type]
– The specified user name is not registered as a user that can use Share Windows. (MacOS X v10.4) job

CA Authentication User Authentication error
Take either of the following actions to resolve the problem.
– Contact the network administrator for the correct user name or password. [Detection Conditions]
– In the case of Windows Server 2003, synchronize the time SMB Server tells with the time this The CA Authentication Server requested an entry of user info, and the server determined that the entered
machine tells. info was different.
NOTE: There is no way to confirm Password. If the user forgets his/her password, he/she needs to
set up a new password. Make the IOT and the Controller the same in agreement info.
User authentication has failed. Either the entered user name or password is incorrect. Check for the cor-
This is how to reset Password:
rect user name and password and enter them.
1. On the domain controller for the active directory that has user info, select [Start] menu>[All Pro-
grams]>[Management Tool]>[Active Directory Users and Computers].
018-508 CA Server Fatal Error
[Error Type] – Search for the latest information and get it.
job – Check that the machine is connected to the DNS server.
[Fault Content] – Check that the BMLinkS Storage Service server name or host name is registered on DNS.
– Check that the DNS Server address is set up.
CA Authentication Server fatal error
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
[Detection Conditions] support division for instructions.
In process of CA authentication, the device has received a ServerException message from the CA
2.5.1 Logging/Extraction Tools Functional Instructions
Authentication Server.
Make the IOT and the Controller the same in agreement info.
018-511 DNS server un-sets up in BMLinkS
The device has received a Server Error message from the CA Authentication Server. Check the status of [Error Type]
the CA server. Reboot it. jobB
[Fault Content]
018-509 Template parameter conflict In MLinkS scan, it was found that the DNS server was not registered.
Job Before connecting to BMLinkS Services, the machine detected that the DNS server had not been regis-
tered.
[Fault Content]
CUI Scan: An Invalid Job Template is Specified
Set the DNS server address. Or using the IP address, set the address of BMLinkS Storage Services,
[Detection Conditions] which is a transmission destination.
1. During CUI scan, the machine received a Job request that comes specified with a nonexistent template If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
name.
support division for instructions.
2. There is a Job Template attributes conflict.
3. The address of the server that stores the images is not set in the template.
018-512 Service Connect error in BMLinkS
Check whether the settings in the job template are correct. For example, check for the following:
– A setting that cannot be used in the device is set.
[Error Type]
job
– The transfer repository is not set correctly.
– A nonexistent template name is specified. [Fault Content]
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log A failure to connect to BMLinkS scan service
immediately after the problem has occurred and contact the Support Department. [Detection Conditions]
The BMLinkS Server cannot be found.
018-510 Host name solution error in BMLinkS [Corrective Actions]
[Error Type] Check the state to see if the BMLinkS Services server, which is a destination, and this machine can com-
job municate with each other via the network. For example, check the following:
– Search for the latest information and get it.
[Fault Content]
– Check that the network cable is connected.
A failure to resolve a DNS host name problem in BMLinkS scan.
– Check that BMLinkS Services, which is a destination, is active.
[Detection Conditions] If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
Before connecting to BMLinkS Services, the machine failed to resolve a BMLinkS Services server name support division for instructions.
problem in trying to access DNS. 2.5.1 Logging/Extraction Tools Functional Instructions
Check the state to see if DNS can obtain the domain name or IP address. For example, check the follow-
ing:
018-513 BMLinkS Service Not Found
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[Error Type] 2.5.1 Logging/Extraction Tools Functional Instructions
job
[Fault Content] 018-516 bmlinks unsupported-attribute
BMLinkS scan service cannot be found. [Error Type]
[Detection Conditions] job
http status 404 has been detected. [Fault Content]
[Corrective Actions] An attribute of data to be saved in BMLinkS scan service is incorrect.
Use either of the following to resolve the problem. [Detection Conditions]
– Search for the latest information and get it. For some reason, the corresponding error code was received from BMLinkS Services .
– Check that BMLinkS Services, which is a destination, has started storage service for this user. [Corrective Actions]
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the Use one of the following to resolve the problem.
– If any letters used for the file name are found unavailable for BMLinkS storage service, change
them.
– Check for the file or folder with the same name as the specified file name.
018-514 bmlinks access-right-violation – Set the way of handling a duplicated file to ’Overwrite and Save’.
[Error Type] – Shorten the name of the storage folder or file.
job If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
[Fault Content]
A wrong right to access BMLinkS scan service
For some reason, the corresponding error code was received from BMLinkS Services.
018-517 bmlinks storage-full
Check that the login name (user name) and the password are correct. job
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the [Fault Content]
support division for instructions. The storage disk on BMLinkS scan service is full.
2.5.1 Logging/Extraction Tools Functional Instructions [Detection Conditions]
018-515 bmlinks storage-access-error [Corrective Actions]
[Error Type] Check the storage for space.
job If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
[Fault Content]
Error in access to BMLinkS Scan Service Storage
018-518 bmlinks operation-not-available
job
Use either of the following to resolve the problem.
– Check that the specified file name can be created in the storage. [Fault Content]
– Check that the specified file name is not used by another user. a temporary error with BMLinkS scan service
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the [Detection Conditions]
support division for instructions. For some reason, the corresponding error code was received from BMLinkS Services.
After a while repeat the operation. When a command was being sent to BMLinkS Services, a network error was detected.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the [Corrective Actions]
018-519 bmlinks unknown-error 2.5.1 Logging/Extraction Tools Functional Instructions
[Error Type]
job 018-522 response receive failure in BMLinkS
an error with BMLinkS scan service job
For some reason, the corresponding error code was received from BMLinkS Services. During a response was being made from BMLinkS scan service, a network error occurred.
Use either of the following to resolve the problem. When the machine was receiving a response to its request from BMLinkS Services, a network error was
– Search for the latest information and get it. detected.
– Check the state to see if the file can be written on the BMLinkS Services server. Or the machine received an unexpected response to its request.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the [Corrective Actions]
support division for instructions. Repeat the operation.
2.5.1 Logging/Extraction Tools Functional Instructions If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
018-520 Internal error in BMLinkS Scan 2.5.1 Logging/Extraction Tools Functional Instructions
[Error Type]
job 018-523 image send failure in BMLinkS
After the machine connected to BMLinkS scan service, an internal error occurred or the machine job
received an unexpected response from the server. [Fault Content]
[Detection Conditions] When the machine was transferring an image to BMLinkS scan service, a network error occurred.
An internal-processing error [Detection Conditions]
[Corrective Actions] During transfer of an image to BMLinkS Services, a network error was detected.
Repeat the operation. [Corrective Actions]
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the Repeat the operation.
2.5.1 Logging/Extraction Tools Functional Instructions support division for instructions.
018-521 request send failure in BMLinkS
[Error Type] 018-524 Invalid device network setting
job [Error Type]
[Fault Content] Job
When the machine was trying to connect to BMLinkS scan service, a network error occurred.
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[Fault Content] 018-527 JT Monitor Internal error
CUI Scan: Device Network Settings Error [Error Type]
1. When DNS is not set in the device, the server name in the template is written as FQDN. [Fault Content]
2. The port for the transfer protocol that is listed in the Job Template is not activated in the device (e.g. SMB, CUI Scan: Internal Error Occurred when Processing Job Template
FTP).
Job Template Monitor Internal Error
Check whether the port and network related settings that are required to execute the scan job are set
properly in the device. [Corrective Actions]
– Check whether the DNS server setting is correct. Repeat the operation.
– Check whether the port for the specified protocol is activate. If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
018-528 Soap request error
018-525 HDD full or HDD access error [Error Type]
[Error Type] Job
Job [Fault Content]
[Fault Content] CUI Scan: Soap Argument Error
CUI Scan: HDD-related Error during Processing of Job Template [Detection Conditions]
[Detection Conditions] An invalid argument request was received from the SOAP client of custom service.
1. During the CUI scan start process, the internal HDD is full (Job Template partition) [Corrective Actions]
2. During the CUI scan start process, an internal HDD failure was detected. Check whether the custom service settings are correct.
[Corrective Actions] If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
Wait for a while, then perform the same operation again. If the problem persists, perform the following: immediately after the problem has occurred and contact the Support Department. Also obtain the pack-
ets log between the custom service and the device.
Check for HDD Full, or replace the HDD where the error had occurred.
immediately after the problem has occurred and contact the Support Department. 018-529 Duplicate scan request
[Error Type]
018-526 Rejected to be refresh Job
Job CUI Scan: Duplication of Soap Job Startup Request
CUI Scan: Polling Job Template During the CUI scan start process that was received from the SOAP client of custom service, another CUI
scan start request was received.
A CUI scan start request was received when the Job Template is being polled.
Wait for a while, then perform the same operation again.
Wait for a while, then perform the same operation again.
018-530 Authentication error
Job Job Fail
Authentication/DV-related error during start-up of a CUI scan job. Problem with the shared name of the SMB scan server
1. DV No. of Sheets Limitation, DV Color Mode Limitation, DV Service Use Limitation When the machine logged in to the SMB server in Scan to SMB, the shared name on the SMB server was
2. Use of an unregistered card found having the following problems:
3. Job error when connecting to an external device or when obtaining authentication information 1. The shared name specified did not exist on the server.
[Corrective Actions] 2. Prohibited letters were found used for the shared name specified.
Either perform the correct authentication operation or check the limitations (color mode, no. of sheets, [DMP6-2 and later products only]
services) that was set by the administrator. If the problem persists, follow the logging procedures to 1. The user had no right to access the shared name specified. (MacOS X v10.2)
obtain the info9 or xxx.tgz log and the network log immediately after the problem has occurred and con- [Corrective Actions]
tact the Support Department.
• Check the shared name specified and set the correct name.
[DMP6-2 and later products only]
018-531 Failed to create a new job • Check that the user has the right to access the shared name specified. (MacOS X v10.2)
[Error Type] This is how to check it:
Job 1. Log in as the specified user.
[Fault Content] 2. From [Dock], start the [Finder] icon.
3. On the [Finder] window click the [Home] icon.
Other errors during start-up of a CUI scan job.
4. From the [File] menu, select [View info].
5. Select [Proprietary Right and Access Right] and check that ’Read/Write’ is selected in the [Access]
Other JRM detection errors during start-up of a CUI scan job.
box for the owner.
[Corrective Actions] If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
Repeat the operation. support division for instructions.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log 2.5.1 Logging/Extraction Tools Functional Instructions
018-547 The number restriction over of SMB scan users

018-532 Too many jobs to create a new [Error Type]
Job [Fault Content]
[Fault Content] The number of SMB Scan users has exceeded the limit
Failed to Create CUI Scan Job [Detection Conditions]
[Detection Conditions] When logging in to the SMB server, it was detected that the number SMB Scan users has exceeded the
1. Excessive overlapping of network transferred Jobs (maximum is 3 simultaneous jobs) limit.
2. There is insufficient internal source to create Jobs (system limit) [Corrective Actions]
[Corrective Actions] 1. Check the limit for the number of users that can connect to the shared folder.
Wait for a while, then perform the same operation again. 2. Check whether the number of users who are concurrently using the server has exceeded the maximum
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log number.
immediately after the problem has occurred and contact the Support Department. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
018-543 Shared name error in SMB server
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018-556 HTTP server script error 2. Check that the file name that is specified in the scanned document destination HTTP server exists.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
[Error Type] contact the support department for instructions.
Job Fail
[Fault Content]
HTTP Error - Invalid Script
018-559 HTTP File duplication fail
[Error Type]
Due to some reason, the abnormal detection code ’XRXERROR’ was received from the HTTP server.
Job Fail
[Fault Content]
Perform the following.
File Name Conflict Stop
1. Check that the drive and directory that are specified in the HTTP server that sends scanned docu-
ments are accessible. [Detection Conditions]
2. Repeat the operation. ’Prohibit Overwrite’ is selected for scan ’File Name Conflict’
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Corrective Actions]
has occurred and contact the support department for instructions. When performing scan Jobs, set ’File Name Conflict’ to other than ’Cancel Job’.
2.5.1 Log collection/extraction tool function explanation If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the support department for instructions.
018-557 HTTP Invalid char in filename 2.5.1 Log collection/extraction tool function explanation
[Error Type] 018-560 HTTP server login fail

HTTP File - Invalid Characters [Fault Content]
[Detection Conditions] HTTP User Authentication Error
A file name that contains invalid characters was specified. [Detection Conditions]
[Corrective Actions] HTTP Status 401 was received.
Make sure that the file name that is specified in the scanned document destination does not contain any [Corrective Actions]
invalid characters. Perform the following.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and 1. Check whether the scanned document destination HTTP server is accessible from the PC.
2. Check the login user name.
3. Check the login password.
4. Check the name of scanned document destination HTTP server.
018-558 HTTP file not found 5. Check the server path name of scanned document destination HTTP server.
[Error Type] If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
Job Fail
[Fault Content]
The HTTP directory/file name does not exist.
[Detection Conditions] 018-561 HTTP server not found
Due to some reason, this code was received from the HTTP server. [Error Type]
Perform the following. [Fault Content]

1. Check that the directory that is specified in the scanned document destination HTTP server exists. HTTP Error - Not Found
HTTP Status 404 was received.
– The host name is incorrect. 018-564 Host name solution error in HTTP
– The script storage is incorrect. [Error Type]
1. Check whether the scanned document destination HTTP server is accessible from the PC. Failed to Resolve Host Name in HTTP
3. Check the server path name of scanned document destination HTTP server.
DNS resolution of the specified host name has failed.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation Perform the following.
– Check whether the scanned document destination HTTP server has been registered in the DNS.
– Check whether it is connected to the DNS server.
018-562 HTTP client error
– Check whether the DNS server address is set.
[Error Type] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Job Fail has occurred and contact the support department for instructions.
HTTP Response Client Error
[Detection Conditions] 018-565 Proxy name solution error in HTTP
HTTP Status 4xx (other than 401 and 404) was received. [Error Type]
1. Check whether the scanned document destination HTTP server is accessible from the PC. Failed to Resolve Proxy Name Error in HTTP
2. Check the server settings.
contact the support department for instructions. DNS resolution of the proxy server name that is set in the device has failed.
2.5.1 Log collection/extraction tool function explanation [Corrective Actions]

– Check whether the proxy server name that is set in the device has been registered in the DNS.
018-563 HTTP server error
– Check whether it is connected to the DNS server.
[Error Type] – Check whether the DNS server address is set.
Job Fail
[Fault Content] occurred and contact the support department for instructions.
HTTP Response Server Error 2.5.1 Log collection/extraction tool function explanation
HTTP Status 5xx was received. 018-566 Server Connect error in HTTP
Perform the following. Job Fail
1. Check whether the scanned document destination HTTP server is accessible from the PC. [Fault Content]
2. Check the server settings.
HTTP Error - Connection Error
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Failed to connect to the HTTP server.
[Corrective Actions] 018-569 HTTP server certificate fail
Perform the following. [Error Type]
1. Check the network cable of the device. Job Fail
2. Check whether the scanned document destination HTTP server is accessible from the PC. [Fault Content]
HTTP Error - Invalid Certificate
There is a problem with SSL certificate of the server.
018-567 HTTP server access fail
[Error Type] 1. Check whether the scanned document destination HTTP server is accessible from the PC.
Job Fail 2. Check whether the SSL server certificate of the scanned document destination HTTP server is reg-
[Fault Content] istered in the device.
HTTP Error - Access Error 3. Check whether the SSL server certificate of the scanned document destination HTTP server is
[Detection Conditions] valid.
• Due to some reason, the communication was cut when reading. For example, check the following:
• Due to some reason, the communication was cut when writing. – The certificate has not expired yet.
• Due to some reason, the file close process has failed. – The time that is set in the device is correct.
– It is not in the discard list.
– The certificate path of the SSL server certificate and import any necessary CA certificate.
Check whether the scanned document destination HTTP server is accessible from the PC.
4. If the certificate is not registered in the scanned document destination HTTP server, disable the
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has device certificate validation.
018-568 HTTP server SSL access fail
[Error Type] 018-570 HTTP certificate fail
HTTP Error - Abnormal SSL Connection [Fault Content]
[Detection Conditions] HTTP Error - Invalid Client Certificate
An error has occurred during SSL/TLS connection [Detection Conditions]
[Corrective Actions] A client certificate authentication error has occurred in the HTML server.
Perform the following. [Corrective Actions]
1. Check whether the scanned document destination HTTP server is accessible from the PC.
2. Check whether the SSL setting of the scanned document destination HTTP server is valid.
1. Check whether the scanned document destination HTTP server is accessible from the PC.
2. Check whether the SSL client certificate is set correctly in the device.
4. Check the server path name of scanned document destination HTTP server.
3. Check whether a valid device certificate is registered in the scanned document destination HTTP
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem server.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
has occurred and contact the support department for instructions. contact the support department for instructions.
018-571 Internal error in Scan 018-574 Invalid char in volume

Job Fail Job Fail
Scan Network Sending Software Internal Error Invalid Netware Volume Characters
An internal error has occurred. A volume name that contains invalid characters was specified.
Repeat the operation. Check whether the specified volume name is correct.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
has occurred and contact the support department for instructions. contact the support department for instructions.
018-572 Invalid char in context 018-575 Invalid char in login

Job Fail Job Fail
Invalid Netware Context Characters Invalid Netware Login
A context name that contains invalid characters was specified. A user name or password that contains invalid characters was specified.
Check whether the specified context name is correct. Check whether the specified user name/password is correct.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the support department for instructions. contact the Support G for instructions.
018-573 Invalid char in server 018-576 Invalid char in path

Job Fail Job Fail
Netware Error/Invalid Tree Characters Invalid Netware Path Characters
A connection name that contains invalid characters was specified. A path name that contains invalid characters was specified
Check whether the specified connection name is correct. Check whether the specified path name is correct.
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If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and [Detection Conditions]
contact the support department for instructions. There is insufficient free space in the Netware server.
018-577 Invalid char in file 1. Check whether the NetWare server is accessible from the PC.
[Error Type] 2. Check the capacity of the data storage server.
Job Fail 3. Execute DSREPAIR from the Server Console of the NetWare server.
[Fault Content] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Invalid Netware File Name Characters has occurred and contact the support department for instructions.
A file name that contains invalid characters was specified.
[Corrective Actions] 018-580 Netware invalid volume
Check whether the specified file name is correct. [Error Type]
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and Job Fail
contact the support department for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation Netware Error - Volume Does Not Exist.
018-578 Nw server not found A nonexistent volume name was specified.
Job Fail Perform the following.
[Fault Content] 1. Check whether the NetWare server is accessible from the PC.
Netware Error - Connection Error 2. Check the volume name.
[Detection Conditions] 3. Execute DSREPAIR from the Server Console of the NetWare server.
A nonexistent server/tree was specified. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation
1. Check the network cable of the device.
2. Check whether the NetWare server is accessible from the PC.
018-581 Netware invalid path
3. Check the server name/tree name. [Error Type]
4. Execute DSREPAIR from the Server Console of the NetWare server. Job Fail
occurred and contact the support department for instructions. Netware Error - Path Does Not Exist.
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]
A nonexistent directory path was specified.
018-579 Nw server disk full [Corrective Actions]
[Error Type] Perform the following.
Job Fail 1. Check whether the NetWare server is accessible from the PC.
[Fault Content] 2. Check the directory path name.
Netware Error - Hard Disk Full 3. Execute DSREPAIR from the Server Console of the NetWare server.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Corrective Actions]
has occurred and contact the support department for instructions. Perform the following.
2.5.1 Log collection/extraction tool function explanation 1. Check the HDD of the Netware server.
018-582 Access right fail 3. Execute DSREPAIR from the Server Console of the NetWare server.
Job Fail
[Fault Content]
Netware Resources Access Rights Verification
[Detection Conditions] 018-584 Nw server access fail
• The User who is already logged in does not have the right to open the file. [Error Type]
• The User who is already logged in does not have the right to create the file. Job Fail
• The User who is already logged in does not have the right to access the directory. [Fault Content]
• The User who is already logged in does not have the right to read the file. Netware Error - Access Error
• The User who is already logged in does not have the right to write to the file. [Detection Conditions]
• The User who is already logged in does not have the right to delete the directory/file. • Due to some reason, the communication was cut when reading.
• Although all the specified directories/files are read-only, a deletion request was issued. • Due to some reason, the communication was cut when writing.
• Although some of the specified directories/files are read-only, a deletion request was issued. • Due to some reason, the file close process has failed.
Perform the following. Perform the following.
1. Check whether the NetWare server is accessible from the PC. 1. Check whether the NetWare server is accessible from the PC.
2. Check the rights of the User. 2. Execute DSREPAIR from the Server Console of the NetWare server.
Example: If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Check if the user has the right to open the file. has occurred and contact the support department for instructions.
Check if the user has the right to create the file. 2.5.1 Log collection/extraction tool function explanation
Check if the user has the right to access the directory.
Check if the user has the right to read the file. 018-585 Netware error in use
Check if the user has the right to write to the file.
[Error Type]
Check if the user has the right to delete the file/directory.
Job Fail
3. Execute DSREPAIR from the Server Console of the NetWare server.
[Fault Content]
occurred and contact the support department for instructions. Netware Currently In Use by Other Users
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]
• Write is locked because netware is being referenced by another user, etc.
018-583 Nw server disk error • Although some of the specified directories/files are being used by other users, a deletion request was
issued.
[Error Type] • Although all the specified directories/files are being used by other users, a deletion request was issued.
Job Fail
[Fault Content] Perform the following.
Netware Error - Disk Access Error
[Detection Conditions] 2. Check the current usage status of other users.
A failure has occurred in the Netware server disk. 3. Execute DSREPAIR from the Server Console of the NetWare server.
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occurred and contact the support department for instructions. Invalid Filing Policy
Invalid filing policy (when additional items are selected) was detected after connecting with the server.
018-586 Netware login fail [Corrective Actions]
[Error Type] When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page.
Job Fail If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Content] has occurred and contact the support department for instructions.
Netware Server Login Error 2.5.1 Log collection/extraction tool function explanation
The Netware server has refused the login. 018-589 NEXTNAME.DAT error
Perform the following. Job Fail
1. Check whether the NetWare server is accessible from the PC. [Fault Content]
2. Check the login user name. NEXTNAMEDAT File Access Error
3. Check the login password. [Detection Conditions]
4. Check the volume name.
Failed to access the NEXTNAME.DAT file.
5. Check the server name/tree name.
6. Check the context name.
When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct.
7. Execute DSREPAIR from the Server Console of the NetWare server.
018-590 Same name exists

018-587 File duplication fail
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Process stopped because a file with the same name already exists
File Name Conflict Stop
A File/folder with the same name was detected in the server.
’Prohibit Overwrite’ is selected for scan ’File Name Conflict’
Set ’File Name Conflict’ to other than ’Cancel Job’.
1. Perform the same operation again without multiple machines accessing the same folder in the
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has same server.
018-588 Scan filing policy invalid
[Error Type] 018-591 File name suffix limit over
Job Fail
[Error Type]
Job Fail 018-595 Detected user duplication, in LDAP
The Scan File Name has exceeded the Suffix Limit Value Job Fail
When determining the file/folder name in the server after connecting to the server, the suffix of the file Duplicate IDs were detected at ICCG external authentication (LDAP protocol)
name/folder name has exceeded the limit.
[Corrective Actions] Two or more entries that have the same information as the currently used IC card were found in the data-
Change the file name/destination folder on the scan server. Else, move or delete the files in the destina- base of the LDAP server.
tion folder.
has occurred and contact the support department for instructions. Make corrections so that the user entries in the database of the LDAP server do not have the same IC
card information.
018-592 lock folder create fail 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 018-596 LDAP protocol error 596
Scan Lock Folder Creation Failed job
Failed to create the scan lock folder. An undefined protocol error, and other errors with LDAP Protocol
Take any one of the following actions: 1. An error except 018-595 occurred with the certified LDAP protocol (ProtocolCategory=7).
1. If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job. 2. The protocol category with which to fill in Coml_Fault_GetNETCeCode( ) is an unexpected one.
2. Check whether there is a folder that has the same name as the specified name. *FTP/HTTP was specified, or a category that is larger than LDAP_NETAUTH(=7) was specified.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has (DMP6-2)
occurred and contact the support department for instructions. [Corrective Actions]
018-593 lock folder delete fail occurred and contact the Support G for instructions.
[Error Type] 2.5.1 Logging/Extraction Tools Functional Instructions
Job Fail
[Fault Content] 018-700 Network Stack is not Initialized Fail
Scan Lock Folder Deletion Failed [Fault Name]
[Detection Conditions] Network Stack is not Initialized Fail
Failed to delete the scan lock folder. [Error Type]
If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job. [Fault Content]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Network Stack is not Initialized Fail.
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The Remote Authentication Library has detected that the Network Stack not initialized error of the device The Server returned RFC2251 standard resultMessageNo ’3’ (search time is timed out) in response to
during remote access. the Address Book inquiry.
The Network Stack is being initialized. Wait a while then try again. Correct the search conditions/search start position with regard to the Address Book internal data, focus
the search target and search again.
If the problem reoccurs even after that, consult with the Network Administrator.
018-701 LDAP protocol error 01
[Error Type] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content]
LDAP protocol error 01 at Address Book operation (operation error)
[Error Type]
Job Fail
The Server returned RFC2251 standard resultMessageNo ’1’ (operation error) in response to the
Address Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 04 at Address Book operation (too many search results to be processed)
Check that the ’LDAP Server/Directory Service Settings’ of the ’External Authentication Server/Direc- [Detection Conditions]
tory Service Settings’ of the machine is set correctly. The Server returned RFC2251 standard resultMessageNo ’4’ (too many search results to be processed)
Or, a problem has occurred at the Server side. Please check with the Network Administrator. in response to the Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Correct the search conditions/search start position with regard to the Address Book internal data, focus
Job Fail
[Fault Content]
LDAP protocol error 02 at Address Book operation (protocol error)
[Error Type]
Job Fail
The Server returned RFC2251 standard resultMessageNo ’2’ (protocol error) in response to the Address
Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 05 at Address Book operation (comparison request result is false)
Consult with the Network Administrator, correct the Server settings and operate again. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. The Server returned RFC2251 standard resultMessageNo ’5’ (comparison request result is false) in
response to the Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
It is possible to output a result that is different from the specified content. Consult with the Network Admin-
018-703 LDAP protocol error 03 istrator to check the status of the LDAP Server.
Job Fail 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content]
LDAP protocol error 03 at Address Book operation 018-706 LDAP protocol error 06
(search timeout)
[Error Type]
Job Fail 018-709 Active Communication is Unavailable Now Fail
LDAP protocol error 06 at Address Book operation (comparison request result is true) Active Communication is Unavailable Now Fail
The Server returned RFC2251 standard resultMessageNo ’6’ (comparison request result is true) in Job Fail
[Fault Content]
[Corrective Actions] Active Communication is Unavailable Now Fail.
This is not an error message as it just means that ’the output result is as specified’.
The Remote Authentication Library has detected that the device is in active communication state during
remote access.
A. In case of IPv4 environment
018-707 LDAP protocol error 07 1. Check whether the address that is being used as the IPv4 address of the device is undefined, or
[Error Type] whether it has become the Auto IP address.
Job Fail 2. Check if the network has been connected properly.
[Fault Content] 3. Check with the Network Administrator on whether the DHCP Server address had been exausted.
4. Obtain the PfShowInfo 9 log.
LDAP protocol error 07 at Address Book operation (the specified authentication method is not sup-
ported) A. In case of IPv6 environment
[Detection Conditions] 1. Check whether the address that is being used as the IPv6 address of the device has been allocated
with a global address that uses the network address distributed by the IPv6 router.
The Server returned RFC2251 standard resultMessageNo ’7’ (the specified authentication method is
not supported) in response to the Address Book inquiry. 2. Check if the network has been connected properly.
3. Check with the Network Administrator on whether the IPv6 router has been configured correctly.
4. Obtain the PfShowInfo 9 log.
The specified authentication method is not supported. Change the authentication method.
Consult with the Network Administrator to correct the authentication settings.
If the problem persists, perform the following procedure to repair it. 018-710 LDAP protocol error 10
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Error Type]
Job Fail
018-708 LDAP protocol error 08 [Fault Content]
[Error Type] LDAP protocol error 10 at Address Book operation (not registered in search range)

[Fault Content] The Server returned RFC2251 standard resultMessageNo ’10’ (referral (intro, ref)) in response to the
Address Book inquiry.
LDAP protocol error 08 at Address Book operation (strong authentication is required)
Nothing is registered in the specified search range. Consult with the Network Administrator to check the
The Server returned RFC2251 standard resultMessageNo ’8’ (strong authentication is required) in
status of the authentication settings.
[Corrective Actions] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Check that there are no mistakes in the authentication settings. Consult with the Network Administrator
to strengthen the authentication settings and operate again.
If the problem persists, perform the following procedure to repair it. 018-711 LDAP protocol error 11
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Job Fail Job Fail
LDAP protocol error 11 at Address Book operation (admin limit is exceeded) LDAP protocol error 14 at Address Book operation (SASL bind in progress)
The Server returned RFC2251 standard resultMessageNo ’11’ (admin limit is exceeded) in response to The Server returned RFC2251 standard resultMessageNo ’14’ (SASL bind in progress) in response to
the Address Book inquiry. the Address Book inquiry.
Consult with the Network Administrator to check the status of the Server operation. Please wait for a while and operate again. If the situation did not improve, consult with the Network
If the problem persists, perform the following procedure to repair it. Administrator.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.

[Error Type] 018-715 Kerberos Attestation protocol error 73
Job Fail [Fault Name]
[Fault Content] Kerberos Attestation protocol error 73
LDAP protocol error 12 at Address Book operation (extended function cannot be used) [Error Type]
The Server returned RFC2251 standard resultMessageNo ’12’ (extended function cannot be used) in [Fault Content]
response to the Address Book inquiry. Kerberos Authentication Protocol Error (73)
Consult with the Network Administrator to check the status of the Server operation. If the Kerberos authentication server and the authentication method supported by the device do not
If the problem persists, perform the following procedure to repair it. match, error during Kerberos authentication will be detected.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Corrective Actions]
If the error occurred in the case of smart card authentication, algorithm not supported by the device is
specified by KDC.
In the case of password authentication, KDC does not support any of the device’s algorithms.
[Error Type] Review KDC settings.Also, in the case of devices supporting FIPS, if FIPS mode is disabled, it may fix the
Job Fail problem.
[Fault Content]
LDAP protocol error 13 at Address Book operation (secrecy is required) If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
[Detection Conditions] Packet], and contact the Support Department.
The Server returned RFC2251 standard resultMessageNo ’13’ (secrecy is required) in response to the
[Corrective Actions] 018-716 LDAP protocol error 16
Consult with the Network Administrator to check the status of the Server operation. [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Fault Content]
LDAP protocol error 16 at Address Book operation (the requested attribute does not exist)
The Server returned RFC2251 standard resultMessageNo ’16’ (the requested attribute does not exist) in LDAP protocol error 19 at Address Book operation (limit violation)
response to the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’19’ (limit violation) in response to the
An attribute problem as occurred. Consult with the Network Administrator to check the status at the Address Book inquiry.
Server side. [Corrective Actions]
An attribute problem as occurred. Consult with the Network Administrator to check the status at the
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Server side.
018-717 LDAP protocol error 17 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type] 018-720 LDAP protocol error 20
LDAP protocol error 17 at Address Book operation (the specified attribute is not defined) [Fault Content]
[Detection Conditions] LDAP protocol error 20 at Address Book operation (the specified attribute already exists)
The Server returned RFC2251 standard resultMessageNo ’17’ (the specified attribute is not defined) in [Detection Conditions]
response to the Address Book inquiry. The Server returned RFC2251 standard resultMessageNo ’20’ (the specified attribute already exists) in
[Corrective Actions] response to the Address Book inquiry.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the [Corrective Actions]
Server side. An attribute problem as occurred. Consult with the Network Administrator to check the status at the
If the problem persists, perform the following procedure to repair it. Server side.
018-718 LDAP protocol error18
LDAP protocol error 18 at Address Book operation (unsuitable combination) [Fault Content]
[Detection Conditions] LDAP protocol error 21 at Address Book operation (syntax error of the specified attribute value)
The Server returned RFC2251 standard resultMessageNo ’18’ (unsuitable combination) in response to [Detection Conditions]
the Address Book inquiry.
The Server returned RFC2251 standard resultMessageNo ’21’ (syntax error of the specified attribute
[Corrective Actions] value) in response to the Address Book inquiry.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the [Corrective Actions]
Server side.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the
If the problem persists, perform the following procedure to repair it. Server side.
[Error Type] 018-722 GCP Network Fail
Job Fail
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GCP Network Fail Connection error of SSL has occurred during HTTP communication with Google server.
Job Confirm with the network administrator the network (SSL Communication) connection status, SSL set-
[Fault Content] tings status.
GCP Network Connection Error

Network-related error has occurred during HTTP communication with Google server.
Investigate the problem of Information Fail/Warning occurrence.
Confirm the network connection status, network settings status with the system administrator.
018-725 Kerberos Attestation protocol error 22
Investigate the problem of Information Fail/Warning occurrence. job
[Fault Content]
018-723 GCP Certification Fail Kerberos Authentication Protocol error (22)

The user Kerberos password has expired.
GCP Certification Fail
Job As the user Kerbeors password set on the Kerbeors server has expired, it is necessary to ask the server
administrator to extend the expiration date of it.
[Fault Content]
GCP Certificate Connection Error
Connection error of certificate has occurred during HTTP communication with Google server.
[Error Type]
job
Confirm with the network administrator the correct root CA certificate is present, certificate authentica-
[Fault Content]
tion settings are correct . Kerberos Authentication Protocol error (70)
If the problem still persists, perform the following: A higher CA certificate in the user SmartCard is not registered with the device.
Investigate the problem of Information Fail/Warning occurrence. Check if a higher CA certificate in the user SmartCard is registered with the device. If not, register it with
the device.
018-724 GCP SSL Connection Fail The status is that in Kerberos authentication (PKINIT), the device cannot send the certificate path for
user certificate to the Kerbeors Server (KDC).
[Fault Name]
GCP SSL Connection Fail
[Error Type]
Job
[Error Type]
job
[Fault Content]
GCP SSL Connection Error
[Fault Content]
Kerberos Authentication Protocol error (71)
[Detection Conditions] 018-730 GCP Network Other Fail
The certificate in the user SmartCard is incorrect (rejected by the Kerbeors Server). [Fault Name]
[Corrective Actions] GCP Network Other Fail
Check if the certificate in the user SmartCard is valid. If it has become invalid or expired, renew it, or if the [Error Type]
Kerberos server prohibits the use of the certificate, it is necessary to ask the server administrator to make
Job
the server permit it.
[Fault Content]
GCP Other Network Error
[Error Type]
Other network-related internal error has occurred during HTTP communication with Google server.
job
[Fault Content]
Check the network connection status, settings status.If the problem occurs again, contact the Call Cen-
Kerberos Authentication Protocol error (72)
ter.
The Kerbeors Server KDC certificate is incorrect. (The root CA certificate is not registered with the If the problem still persists, perform the following.
device; the KDC certificate has expired; or the KDC certificate address is different from that written on the OF-09 Common Job Fail
certificate.)
1. Check if the root CA certificate of KDC Certificate is registered with the device. If not, register the root CA
certificate. 018-731 GCP HDD Limit Fail
2. If the KDC certificate has expired, renew the Kerbeors Server KDC certificate . [Fault Name]
3. Check that the Kerberos Server address set on the device is the same as that written on the Kerbeors GCP HDD Limit Fail
Server KDC certificate. If they are different, change the Kerbeors Server address set on the device, or [Error Type]
check the Kerbeors Server KDC certificate. In this case, there is a possibility of a wrong setting or Kerbe-
ors Server impersonation. Job
[Fault Content]
GCP HDD Control Print Error
018-729 GCP Network Timeout Fail
[Fault Name]
Job is aborted because there is not enough capacity in the HDD.
GCP Network Timeout Fail
[Error Type]
Check the HDD available capacity, and free up space.Print again after executing all print jobs which are
Job being spooled.
[Fault Content]
GCP Connection Timeout Error If the problem still persists, perform the following:
Timeout error has occurred during HTTP communication with Google server. Investigate the problem of Information Fail/Warning occurrence.
Check the network connection status, settings status.The network might be congested. 018-732 LDAP protocol error 32
[Error Type]
If the problem still persists, perform the following: Job Fail
[Fault Content]
LDAP protocol error 32 at Address Book operation (applicable object does not exist)
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[Detection Conditions] 2.4.2 [Not connected to network] or [Unable to find the device from the PC]
The Server returned RFC2251 standard resultMessageNo ’32’ (applicable object does not exist) in 018-735 LDAP protocol error 35
[Error Type]
’32’ the applicable e-mail address does not exist.
[Fault Content]
Either re-input the correct e-mail address or check the e-mail addresses that are registered in the Server.
LDAP protocol error 35 at Address Book operation (object is terminated)
The Server returned RFC2251 standard resultMessageNo ’35’ (object is terminated) in response to the
018-733 LDAP protocol error 33 [Corrective Actions]
[Error Type] A name related problem has occurred. Consult with the Network Administrator to check the status at the
Job Fail Server side.
LDAP protocol error 33 at Address Book operation (wrong alias) 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
The Server returned RFC2251 standard resultMessageNo ’33’ (wrong alias) in response to the Address 018-736 LDAP protocol error 36
Book inquiry. [Error Type]
A name related problem has occurred. Consult with the Network Administrator to check the status at the [Fault Content]
Server side.
LDAP protocol error 36 at Address Book operation (cannot refer to alias)
The Server returned RFC2251 standard resultMessageNo ’36’ (cannot refer to alias) in response to the
[Fault Name] A name related problem has occurred. Consult with the Network Administrator to check the status at the
LDAP protocol error 34 Server side.
Job 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content]
LDAP Protocol Error 34 at Address Book Operation (wrong DN format, wrong password) 018-737 GCP Other Fail
The Server returned RFC2251 standard resultMessageNo ’34’ (the DN format is wrong) in response to GCP Other Fail
the Address Book inquiry. [Error Type]
A Name-related problem has occurred. [Fault Content]
Check whether the User Name is in a DN identifier format.
GCP Other Errors
If it is already in the DN identifier format, check whether an invalid value is set.
If unable to solve the problem, consult with the Network Administrator to check the user registration sta-
Other internal error has occurred during GCP module processing.
tus at the server.
If the problem still persists, perform the following: After checking the settings, try again.If the problem occurs again, contact the Call Center.
[Fault Name]
If the problem still persists, perform the following: GCP XMPP Certification Fail
Job
[Fault Content]
018-738 GCP XMPP Network Fail GCP Certificate Connection Error (XMPP)
GCP XMPP Network Fail Connection error of certificate has occurred during communication through XMPP protocol with Google
[Error Type] server.
[Fault Content] Confirm with the network administrator the correct root CA certificate is present, certificate authentica-
tion settings are correct .
GCP Network Connection Error (XMPP)
Network-related error has occurred during communication through XMPP protocol with Google server.
[Corrective Actions] Investigate the problem of Information Fail/Warning occurrence.
Confirm the network connection status, network settings status with the system administrator.

018-741 GCP XMPP Other Fail
OF-09 Common Job Fail [Fault Name]
Investigate the problem of Information Fail/Warning occurrence. GCP XMPP Other Fail
[Error Type]
018-739 GCP XMPP Network Other Fail Job

GCP Other Errors (XMPP)
GCP XMPP Network Other Fail
Other internal error has occurred during GCP module (XMPP library) processing.
Job
GCP Other Network Errors (XMPP) After checking the settings, try again.If the problem occurs again, contact the Call Center.
Network-related internal error has occurred during communication through XMPP protocol with Google
server. OF-09 Common Job Fail
Check the network connection status, settings status.If the problem occurs again, contact the Call Cen-
ter. 018-743 GCP Network Proxy Fail
[Fault Name]
If the problem still persists, perform the following: GCP Network Proxy Fail
Job
[Fault Content]
018-740 GCP XMPP Certification Fail GCP network proxy connection error
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[Detection Conditions] 018-746 GCP XMPP Network DNS Resolve Fail
A network related (proxy connection) error has occurred when communicating with Google Server via [Fault Name]
HTTP.
GCP XMPP Network DNS Resolve Fail
[Error Type]
Check the connection status and the setting status of the network. Check with the Network Administrator.
Job

[Fault Content]
GCP network proxy connection error (XMPP)
Investigate the failure at the occurrence of the Information Fail/Warning. [Detection Conditions]
A network related (DNS name resolution) error has occurred when communicating with Google Server
018-744 GCP Network DNS Resolve Fail via XMPP protocol.
GCP Network DNS Resolve Fail Check the connection status and the setting status of the network. If the symptom reoccurrs, contact the
[Error Type] Call Center.
Job
[Fault Content] If the problem still persists, perform the following:
GCP network DNS name resolution error OF-09 Common Job Fail
[Detection Conditions] Investigate the failure at the occurrence of the Information Fail/Warning.
A network related (DNS name resolution) error has occurred when communicating with Google Server 018-747 Server not found in SMB
via HTTP. [Fault Name]
[Corrective Actions] Server not found in SMB
Check the connection status and the setting status of the network. Check with the Network Administrator. [Error Type]
Job
[Fault Content]
Unable to find the SMB Server during SMB Scan
Investigate the failure at the occurrence of the Information Fail/Warning.
018-745 GCP XMPP Network Proxy Fail Detection 1) During scanner (Scan to PC) SMB transfer, there was a name resolution failure at WINS/
[Fault Name] NetBIOS broadcast.
GCP XMPP Network Proxy Fail Detection 2) During scanner (Scan to PC) SMB transfer, the port of file sharing service is blocked (failed
[Error Type] to establish TCP/IP session).

[Fault Content] Check the following contents:
GCP network proxy connection error (XMPP) <Check Communication Environment>

– Check that network communication between the transfer destination SMB server and this machine
[Detection Conditions] is available, by the following:
A network related (proxy connection) error has occurred when communicating with Google Server via 1. Network Cable Connection
XMPP protocol.
2. If the transfer destination address is specified using IP Address, check whether the IP Address
[Corrective Actions] is correct.
Check the connection status and the setting status of the network. 3. Check with the System Administrator on whether the SMB related ports (*1) are blocked.
(Whether there are blocked ports at the transfer destination server, between the MFD and the
If the problem still persists, perform the following: server, and etc.)
OF-09 Common Job Fail <SMB Server Check>
– Check the following network settings to see if the computer operates as an SMB server. [Error Type]
1. Whether the SMB related ports (*1) are blocked by a software, such as anti-virus and firewall, Job Fail
on the server.
[Fault Content]
<Name Resolution Server Check>
LDAP protocol error 49 at Address Book operation (the specified authentication certificate is invalid,
– For communication that goes beyond the subnet and the server name is 15 characters or shorter, login name is invalid)
check the WINS server settings and check whether the server name address can be resolved cor-
rectly. [Detection Conditions]
*1) The SMB related ports are: The Server returned RFC2251 standard resultMessageNo ’49’ (the specified authentication certificate
is invalid) in response to the Address Book inquiry.
File sharing service [Port No. 137/NetBIOS Name Service (UDP), Port No. 138/NetBIOS Datagram Ser-
vice (UDP), Port No. 139/NetBIOS Session Service (TCP)], Direct hosting service [Port No. 445 (TCP)] Address search was performed when incorrect User Name and Password was used for authentication.
If there is no problem, login to the SMB server from another PC using the same user name and check [Corrective Actions]
whether you can write a file into the same storage destination on that SMB server. A security related problem has occurred.
If write is possible, try to perform the same operation again from the machine. Check the User Name and the Password used for authentication again and release the incorrect search
If the situation does not improve, retrieve the ’network communication report’, ’customer provided infor- login name.
mation’, and ’obtained logs information’, and contact the support department. If it did not improve, consult with the Network Administrator to check the authentication settings at the
Caution) As there is a possibility of bad connection status in the customer’s environment, make sure to Server side.
consult with the System Administrator. If the problem persists, perform the following procedure to repair it.
[Customer provided information (required)] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
1. Server information (vendor/model name, OS Version)
1. (Immediately after occurrence of problem) Obtain the controller log
[Error Type]
Job Fail
2. (Immediately after occurrence of problem) Obtain packet capture at machine side
3. If write was performed successfully from another PC, obtain packet capture from that other PC side [Fault Content]
LDAP protocol error 49 at Address Book operation (the specified authentication certificate is invalid,
login name is invalid)
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact [Detection Conditions]
the Support Department for instructions. The Server returned RFC2251 standard resultMessageNo ’50’ (user does not have access privileges) in
2.5.1 Explanation of Log Collection/Extraction Tool Functions response to the Address Book inquiry.

A security related problem has occurred. Consult with the Network Administrator to check the access
[Error Type] rights at the Server side.
[Fault Content] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
LDAP protocol error 48 at Address Book operation (authentication denied)
[Detection Conditions] 018-751 LDAP protocol error 51
The Server returned RFC2251 standard resultMessageNo ’48’ (authentication denied) in response to
the Address Book inquiry.
[Error Type]
Job Fail
A security related problem has occurred. Consult with the Network Administrator to check the authenti-
[Fault Content]
cation settings at the Server side. LDAP protocol error 51 at Address Book operation (busy)
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ The Server returned RFC2251 standard resultMessageNo ’51’ (busy) in response to the Address Book
inquiry.
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A service related problem has occurred. Please wait for a while and operate again. If the situation did not The Server returned RFC2251 standard resultMessageNo ’54’ (loop detected) in response to the
improve, consult with the Network Administrator. Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ A service related problem has occurred. Consult with the Network Administrator to check the status of the
service operation at the Server side.
018-752 LDAP protocol error 52 If the problem persists, perform the following procedure to repair it.
[Error Type]
Job Fail
[Fault Content] 018-755 Server connection error in SMB
LDAP protocol error 52 at Address Book operation (cannot be processed) [Fault Name]
[Detection Conditions] Server connection error in SMB
The Server returned RFC2251 standard resultMessageNo ’52’ (cannot be processed) in response to the [Error Type]
Address Book inquiry. Job
A service related problem has occurred. Please wait for a while and operate again. If the situation did not Error when connecting to the SMB Server during SMB Scan
improve, consult with the Network Administrator. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. There is no response from the server and failed to establish TCP/IP session.
Check the transfer destination server, the router that exists between the multifunction device and the
018-753 LDAP protocol error 53 server, and the anti-virus software, firewall software, etc. (communication via Port No. 139 (TCP), Port
[Error Type] No. 445 (TCP)) on the transfer destination server for blocking.
If there is no problem, login to the SMB server from another PC using the same user name and check
Job Fail
whether you can write a file into the same storage destination on that SMB server.
[Fault Content] If write is possible, try to perform the same operation again from the machine.
LDAP protocol error 53 at Address Book operation (execution denied)
If the situation does not improve, it is highly likely that there is some problem occurring at the server
[Detection Conditions] side so consult with the System Administrator.
The Server returned RFC2251 standard resultMessageNo ’53’ (execution denied) in response to the If the problem persists, retrieve the ’customer provided information’ and ’obtained logs information’,
and contact the support department.
[Corrective Actions] [Customer provided information (required)]
A service related problem has occurred. Please wait for a while and operate again. If the situation did not 1. Server information (vendor/model name, OS Version)
improve, consult with the Network Administrator.
018-754 LDAP protocol error 54 3. If write was performed successfully from another PC, obtain packet capture from that other PC side
[Error Type]
[Fault Content] Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
LDAP protocol error 54 at Address Book operation (loop detected)
018-756 Server login response timeout in SMB [Fault Content]
[Fault Name] Failed to resolve the SMB Server Name during SMB Scan
Server login response timeout in SMB [Detection Conditions]

[Error Type] The system has failed to resolve the SMB Server Name of the SMB that is specified as the transfer desti-
nation during the scanner (Scan to PC).
Job
[Fault Content]
Check the following contents:
SMB suthentication response timeout during SMB Scan
<Name Resolution Server Check>
[Detection Conditions] – For communication that goes beyond the subnet, check the DNS server settings and check
Unable to receive a reponse from the server within the specified time during the scanner (Scan to PC) whether the server name address can be resolved correctly.
SMB authentication. If there is no problem, login to the SMB server from another PC using the same user name and check
[Corrective Actions] whether you can write a file into the same storage destination on that SMB server.
If the transfer destination server belongs to the Active Directory domain, check for delays in the commu- If write is possible, try to perform the same operation again from the machine.
nication between transfer destination server and Domain Controller by the following method. If the situation does not improve, retrieve the ’customer provided information’ and ’obtained logs
Check whether it is taking a long time to access the transfer destination server from a PC Client. information’, and contact the support department.
If it is taking a long time, consult with the System Administrator. Caution) As there is a possibility of bad connection status in the customer’s environment, make sure to
If there is no problem, login to the SMB server from another PC using the same user name and check consult with the System Administrator.
whether you can write a file into the same storage destination on that SMB server. [Customer provided information (required)]
If write is possible, try to perform the same operation again from the machine. 1. Server information (vendor/model name, OS Version)
If the situation does not improve, there is a possibility of bad connection status in the customer’s 2. Model name of machine, SW Version
environment so make sure to consult with the System Administrator. [Obtained logs information (required)]
If unable to improve the bad connection status in the customer’s environment or if the problem is ran- 1. (Immediately after occurrence of problem) Obtain the controller log
domly getting better/worse, change 840-225: SMB Communication Timeout Value (CE: default
30 s) to 120 s and try the operation again.
3. If write was performed successfully from another PC, obtain packet capture from that other PC side
If the situation does not improve even after that, retrieve the ’network communication report’, ’customer
provided information’, and ’obtained logs information’, and contact the support department.
[Customer provided information (required)]
018-758 Picture preservation place or file name mistake
2. (Immediately after occurrence of problem) Obtain packet capture at machine side [Fault Name]
3. If write was performed successfully from another PC, obtain packet capture from that other PC side Picture preservation place or file name mistake
[Error Type]
If the problem still persists, perform the following: Job
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact [Fault Content]
the Support Department for instructions. SMB Scan image storage location or file name error
018-757 Host name solution error in SMB There is a problem with the storage destination or file name of the specified scan image during scanner
[Fault Name] (Scan to PC) SMB transfer. This could be due to the following reasons:
Host name solution error in SMB -There is a problem with either the image storage location or the file name.
[Error Type] -The specified storage location does not exist on the server.
Job
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Take any one of the following actions: DFS Link error in SMB
-Check whether the storage location is correct. [Error Type]
-Check whether the specified file name is one that can be created on the SMB Server. Job
[Fault Content]
DFS link tracking error during SMB Scan
2.5.1 Logging/Extraction Tool Function Explanation The specified storage location gets linked to other shared folder during scanner (Scan to PC) SMB trans-
fer as it is set to Distributed File System (DFS).
018-759 Picture preservation place or file name invalid [Corrective Actions]
[Fault Name] Check for the settings of the distributed file system (DFS) with the system administrator.
Picture preservation place or file name invalid The checking method is as follows.
[Error Type] 1. On the SMB Server, select [Start] menu -> [All Programs] -> [Admin Tools] -> [Distributed File System].
Job 2. On the left frame of the [Distributed File System] window, select the specified storage location and
[Fault Content] check the [Target] information in the right frame of the window.
3. Based on the information that was checked, directly specify the SMB Server, shared name, and stor-
SMB Scan image storage location or file name restriction error
age location.
There is a problem with the storage destination or file name of the specified scan image during scanner
(Scan to PC) SMB transfer. This could be due to the following reasons:
-The specified storage location or file name contains restricted characters.
018-761 Out of server memory in SMB
Check whether the storage destination or file name of the scan image that is set at the Main Unit contain
any of the following restricted characters. [Fault Name]
Out of server memory in SMB
<Restricted Characters for Storage Location> [Error Type]
’ / : | < > ; , * ? (10 characters) Job
[Fault Content]
<Restricted Characters for File Name> Insufficient server memory during SMB Scan
’ / : | < > ; , * ? \ (11 characters) [Detection Conditions]
The memory at the storage destination PC was detected to have ran out during scanner (Scan to PC)
<Restrictions> SMB transfer.
1. There is a blank space at the beginning or the end of a text string. [Corrective Actions]
2. There is a period at the beginning or the end of a text string.
There is insufficient memory at the storage destination server.
Check whether the usage condition at the storage destination PC has caused all the memory to be used.
Perform any of the following action and try to perform the same operation again from the machine.
Method 1. If the available free memory is low, terminate the applications that are currently not in use.
Method 2. Check the memory usage status and perform upgrades to increase the memory.
018-760 DFS Link error in SMB Method 3. Reboot the server.
Method 4. Look for the troubleshooting documentation for the server that is in use and use it to try and Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
solve the problem. the Support Department for instructions.
E.g.) For Windows, it could be due to the following known failures. 2.5.1 Explanation of Log Collection/Extraction Tool Functions
http://support.microsoft.com/kb/937082
http://support.microsoft.com/kb/830265 018-763 char convert error in SMB
[Fault Name]
If the problem still persists, retrieve the ’customer provided information’ and ’obtained logs information’,
and contact the Support Department. char convert error in SMB
[Customer provided information (required)] [Error Type]

1. Server information (vendor/model name, OS Version) Job
2. Model name of machine, SW Version [Fault Content]
Character conversion error during SMB Scan
[Obtained logs information (required)] [Detection Conditions]
1. (Immediately after occurrence of problem) Obtain the controller log The character code conversion process in the multifunction device has failed during the scanner (Scan
2. (Immediately after occurrence of problem) Obtain packet capture at machine side to PC) SMB transfer.
If the problem still persists, perform the following: Check whether the Server Name, Shared Name, Path Name, etc. contains machine-dependent charac-
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact ters such as (special symbol), (number symbol), IV (roman number), and etc.
the Support Department for instructions. If it contains any machine-dependent characters, edit it so that the name no longer contain any and oper-
2.5.1 Logging/Extraction Tool Function Explanation ate.

018-762 Server response timeout in SMB Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
[Fault Name] 2.5.1 Logging/Extraction Tool Function Explanation
Server response timeout in SMB
[Error Type]
Job
[Error Type]
Job Fail
[Fault Content]
Timeout when receiving response from the SMB Scan Server
[Fault Content]
LDAP protocol error 64 at Address Book operation (naming violation)
The response from the storage destination PC had taken a long time and caused a timeout during scan-
ner (Scan to PC) SMB transfer. The Server returned RFC2251 standard resultMessageNo ’64’ (naming violation) in response to the
1. Check whether an anti-virus software is operating at the storage destination PC.
· When the transmission file is large, the PC response may take some time depending on the Virus Scan An update related problem has occurred. Consult with the Network Administrator to check the status at
the Server side.
Software.
· If operating, reduce the number of document copies to make the transmission file smaller.
2.Check that there is no cable unplugged or any issues with the router or the hub in the network route.
· The response may not be received if the network is busy. 018-765 LDAP protocol error 65
[Error Type]
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LDAP protocol error 65 at Address Book operation (object class specification error) Job Fail
The Server returned RFC2251 standard resultMessageNo ’65’ (object class specification error) in LDAP protocol error 68 at Address Book operation (the specified entry already exists)
response to the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’68’ (the specified entry already exists) in
An update related problem has occurred. Consult with the Network Administrator to check the status at response to the Address Book inquiry.
the Server side. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. An update related problem has occurred. Consult with the Network Administrator to check the status at
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ the Server side.
018-766 LDAP protocol error 66 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail 018-769 LDAP protocol error 69
LDAP protocol error 66 at Address Book operation (entries other than termination cannot be executed) Job Fail
The Server returned RFC2251 standard resultMessageNo ’66’ (entries other than termination cannot be LDAP protocol error 69 at Address Book operation (object class cannot be changed)
executed) in response to the Address Book inquiry. [Detection Conditions]
[Corrective Actions] LDAP protocol error 69 at Address Book operation (object class cannot be changed)
An update related problem has occurred. Consult with the Network Administrator to check the status at [Corrective Actions]
the Server side.
An update related problem has occurred. Consult with the Network Administrator to check the status at
the Server side.
LDAP protocol error 67 at Address Book operation (cannot be executed at RDN) [Fault Content]
[Detection Conditions] LDAP protocol error 70 at Address Book operation
The Server returned RFC2251 standard resultMessageNo ’67’ (cannot be executed at RDN) in (search target is too large)
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’70’ (search result is too large) in response to
An update related problem has occurred. Consult with the Network Administrator to check the status at the Address Book inquiry.
the Server side.
Correct the search conditions/search start position with regard to the Address Book internal data, focus
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Detection Conditions]
1. The Shared Name that was set at the transfer destination contains restricted characters during scan-
018-771 LDAP protocol error 71 ner (Scan to PC) SMB transfer.
2. The permission was not set for the specified Shared Name during scanner (Scan to PC) SMB transfer
[Error Type] with a Macintosh destination.
Job Fail
[Fault Content] Take any one of the following actions:
LDAP protocol error 71 at Address Book operation (influence on multiple DSA)
-Check whether the Shared Name that is set at the Main Unit contain any of the following restricted char-
[Detection Conditions] acters.
The Server returned RFC2251 standard resultMessageNo ’71’ (influence on multiple DSA) in response ’/:|<>;,*?\[]+=
to the Address Book inquiry. -Check whether the beginning or the end of the Shared Name that is set at the Main Unit contain any blank
[Corrective Actions] space.
Consult with the Network Administrator to check the status at the Server side. -Check whether the Shared Name that is set at the Main Unit is only specified by a period.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the transfer destination is a Macintosh, the permission setting must be changed for the User of the
Shared Folder. For the settings, check with the System Administrator.
The following describes the procedure to change the Shared Folder Settings using Mac OS X 10.6 as the
018-772 Shared name not found in server example.
[Fault Name] [Supplement]
Shared name not found in server -It is recommended that a dedicated account is created for transfer use. This can be set on the screen that
[Error Type] is displayed on the Apple Menu by selecting [System Preferences] > [Users & Groups].
Job 1) On the Apple Menu, select [System Preferences] > [Sharing].
2) Check that the [File Sharing] checkbox is checked.
[Fault Content]
3) On [Shared Folders] list, select the target folder.
The Shared Name does not exist on the SMB Scan Server
4) On the [Users] list, set the permission that is displayed to the right of the target User Name to [Read &
[Detection Conditions] Write].
The Shared Name that was set does not exist on the transfer destination server during scanner (Scan to [Supplement]
PC) SMB transfer.
-For how to set a Mac OS system other than the Mac OS X 10.6, either check with the System Administra-
[Corrective Actions] tor or refer to you respective country’s official Apple homepage.
Check whether the Shared Name that is set at the Main Unit exists on the transfer destination PC.
If the problem still persists, perform the following: Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
2.5.1 Logging/Extraction Tool Function Explanation 018-774 CSB Print Host Name Resolve Fail
018-773 Shared name error in server [Fault Name]
[Fault Name] CSB Print Host Name Resolve Fail
Shared name error in server [Error Type]
[Error Type] Job
Job [Fault Content]
[Fault Content] CSB Print - Failed to resolve Host Name
Invalid Shared Name at the SMB Scan Server
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During CSB Print, a network related (DNS name resolution) error has occurred when communicating During CSB Print, an error has occurred due to timeout when communicating with the Server via HTTP.
with the Server via HTTP. [Corrective Actions]
[Corrective Actions] Check the connection status and the setting status of the network. The Network may be congested. It is
Check the connection status of the network and especially the DNS setting status. possible that extending the Timeout Time could improve the situation.
Investigate the failure at the occurrence of the Information Fail/Warning. Investigate the failure at the occurrence of the Information Fail/Warning.
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions. the Support Department for instructions.
018-775 CSB Print Proxy Server Connect Fail 018-777 CSB Print Network Connect Fail
CSB Print Proxy Server Connect Fail CSB Print Network Connect Fail
Job Job
CSB Print - Failed to connect to the Proxy Server CSB Print - Network connection error
During CSB Print, a network related (proxy connection) error has occurred when communicating with the During CSB Print, a network related error has occurred when communicating with the Server via HTTP.
Server via HTTP. [Corrective Actions]
[Corrective Actions] Check the connection status and the setting status of the network. Check with the Network Administrator.
Check the connection status of the network and especially the Proxy Server setting status. If the problem still persists, perform the following:
If the problem still persists, perform the following: OF-09 Common Job Fail
OF-09 Common Job Fail Investigate the failure at the occurrence of the Information Fail/Warning.
If the problem still persists, perform the following: Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
018-778 CSB Print Certification Fail
018-776 CSB Print Network Timeout Over [Fault Name]
[Fault Name] CSB Print Certification Fail
CSB Print Network Timeout Over [Error Type]
[Error Type] Job
Job [Fault Content]
[Fault Content] CSB Print - Certificate connection error
CSB Print - Connection timeout error
During CSB Print, a connection error with the Certificate has occurred when communicating with the The Server returned RFC2251 standard resultMessageNo ’80’ (an unknown error has occurred) in
Server via HTTP. response to the Address Book inquiry.
Check whether the correct Root CA Certificate was input and whether the setting for certificate verifica- Check the status of the server.
tion is correct. Check with the Network Administrator. If the problem persists, perform the following procedure to repair it.
If the problem still persists, perform the following: 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail
the Support Department for instructions. [Fault Content]
2.5.1 Logging/Extraction Tool Function Explanation LDAP protocol error 81 at Address Book operation
018-779 CSB Print SSL Connect Fail (cannot connect to Server)

Cannot connect to Server In response to the Address Book inquiry
CSB Print SSL Connect Fail
Job 1. Check if the network cable is connected.
2. If it is connected, check the start up state of the target request server.
[Fault Content]
3. Check that the Server Name is correct at ’System Settings’ - ’Network Settings’ - ’External Authentication
CSB Print - SSL connection error Server/Directory Service Settings’ - ’LDAP Server/Directory Service Settings’, and set it to the correct
[Detection Conditions] name.
During CSB Print, an SSL connection error has occurred when communicating with the Server via HTTP. If the problem persists, perform the following procedure to repair it.
Check the connection status of the Network (SSL communication) and the setting status of the SSL.
Check with the Network Administrator.
Investigate the failure at the occurrence of the Information Fail/Warning. Job Fail
[Fault Content]
If the problem still persists, perform the following: LDAP protocol error 82 at Address Book operation (program error or SASL authentication error)
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact [Detection Conditions]
the Support Department for instructions. The Server returned RFC2251 standard resultMessageNo ’82’ (program error or SASL authentication
2.5.1 Logging/Extraction Tool Function Explanation error) in response to the Address Book inquiry.
[Error Type] Consult with the Network Administrator to check the status at the Server side.
[Fault Content] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
LDAP protocol error 80 at Address Book operation (an unknown error has occurred)
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Job Fail
[Fault Content] 018-786 LDAP protocol error 86
LDAP protocol error 83 at Address Book operation (outgoing message encoding error) [Error Type]
The Server returned RFC2251 standard resultMessageNo ’83’ (outgoing message encoding error) in [Fault Content]
LDAP protocol error 86 at Address Book operation (an unknown authentication method has been speci-
[Corrective Actions] fied)
Consult with the Network Administrator to check the status at the Server side. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. LDAP protocol error 86 at Address Book operation (an unknown authentication method has been speci-
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ fied)
018-784 LDAP protocol error 84 Consult with the Network Administrator to check the status at the Server side.
Job Fail 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content]
LDAP protocol error 84 at Address Book operation (incoming message decoding error) 018-787 LDAP protocol error 87
The Server returned RFC2251 standard resultMessageNo ’84’ (incoming message decoding error) in Job Fail
response to the Address Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 87 at Address Book operation (mistake in definition of search filter)
Consult with the Network Administrator to check the status at the Server side. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. The Server returned RFC2251 standard resultMessageNo ’87’ (mistake in definition of search filter) in
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ response to the Address Book inquiry.
Check the search condition and consult with the Network Administrator if that did not work.
Job Fail
[Fault Content] 018-788 LDAP protocol error 88
LDAP protocol error 85 at Address Book operation [Error Type]
(search timeout) Job Fail
The Server returned RFC2251 standard resultMessageNo ’85’ (search time is timed out) in response to LDAP protocol error 88 at Address Book operation (instruction canceled)
the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’88’ (instruction canceled) in response to the
Correct the search conditions/search start position with regard to the Address Book internal data, focus Address Book inquiry.
the search target and search again. [Corrective Actions]
Check the status of the server.
018-789 LDAP protocol error 89 [Error Type]
[Fault Content] LDAP protocol error 92 at Address Book operation (unsupported function)
LDAP protocol error 89 at Address Book operation (an incorrect parameter was passed) [Detection Conditions]
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo ’92’ (unsupported function) in response to
The Server returned RFC2251 standard resultMessageNo ’89’ (an incorrect parameter was passed) in the Address Book inquiry.
response to the Address Book inquiry. [Corrective Actions]
[Corrective Actions] Consult with the Network Administrator to check the status at the Server side.
Consult with the Network Administrator to check the status at the Server side. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content] LDAP protocol error 93 at Address Book operation (result is not returned)
LDAP protocol error 90 at Address Book operation (insufficient memory) [Detection Conditions]
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo ’93’ (result is not returned) in response to the
The Server returned RFC2251 standard resultMessageNo ’90’ (insufficient memory) in response to the Address Book inquiry.
Address Book inquiry. [Corrective Actions]
[Fault Content] LDAP protocol error 94 at Address Book operation (result no longer exist)
LDAP protocol error 91 at Address Book operation (Server connection prohibited) [Detection Conditions]
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo ’94’ (result no longer exist) in response to the
The Server returned RFC2251 standard resultMessageNo ’91’ (Server connection prohibited) in Address Book inquiry.
response to the Address Book inquiry. [Corrective Actions]
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018-795 LDAP protocol error 95 [Fault Name]
[Error Type] CSB Print Network Other Fail

[Fault Content] Job
LDAP protocol error 95 at Address Book operation (result still exist) [Fault Content]
[Detection Conditions] CSB Print - Other Network error
The Server returned RFC2251 standard resultMessageNo ’95’ (result still exist) in response to the [Detection Conditions]
Address Book inquiry. During CSB Print, a network related other internal error has occurred when communicating with the
[Corrective Actions] Server via HTTP.
Consult with the Network Administrator to check the status at the Server side. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Check the connection status and the setting status of the network.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem still persists, perform the following:
Job Fail
[Fault Content] the Support Department for instructions.
LDAP protocol error 96 at Address Book operation (client loop detected) 2.5.1 Logging/Extraction Tool Function Explanation
[Detection Conditions] 018-799 CSB Print Abort to Get File from CSB
The Server returned RFC2251 standard resultMessageNo ’96’ (client loop detected) in response to the [Fault Name]
CSB Print Abort to Get File from CSB
[Error Type]
Consult with the Network Administrator to check the status at the Server side.
Job
[Fault Content]
CSB Print - Document retrieval from the Server was canceled.
During CSB Print, the document retrieval process from the Server was interrupted (abandoned).
[Error Type]
Job Fail
Wait for a while and then try again.
LDAP protocol error 97 at Address Book operation (maximum hop number for reference is exceeded)
The Server returned RFC2251 standard resultMessageNo ’97’ (maximum hop number for reference is
exceeded) in response to the Address Book inquiry.
[Corrective Actions] Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
Consult with the Network Administrator to check the status at the Server side. the Support Department for instructions.
If the problem persists, perform the following procedure to repair it. 2.5.1 Logging/Extraction Tool Function Explanation
018-798 CSB Print Network Other Fail
021-208 An alert for setting chain-link has been detected. 021-212 USB IC Card Reader Preparing Error
An alert for setting chain-link has been detected. Local
System USB IC Card Reader Activation Failure
EP-BB Chain-Link Setting Failure Alert At device Power ON, activation of the accessory that is connected via USB did not complete within the
[Detection Conditions] time specified in the System Data.
– The USB connection is disconnected.
Processing of change of Chain-Link by the instruction from EP Center has failed.
– The operation preparation of the accessory that is connected via USB has not completed.
– After the operation preparation of an accessory that is connected via USB has completed, commu-
Since it is a unique EP Fault, it will not be displayed on screen in user mode.
nication cannot be established with the accessory.
After checking the Chain-Link settings instruction and results, visit the user, and perform the appropriate
– The Internal IC Card Reader Type Settings (NVM 700-885) is not set correctly.
action.
• If the USB connection is disconnected:
021-210 USB IC Card Reader connection error -> Reconnect the disconnected USB Cable and then turn the power OFF and ON.
[Error Type] – If, after the operation preparation of an accessory that is connected via USB has completed, com-
Local Fail munication cannot be established with the accessory:
[Fault Content] -> As this is different from the earlier 2 cases,
USB IC Card Reader Connection Status Error – The accessory that is connected vias USB is malfunctioning.
[Detection Conditions] – The phenomenon must be isolated because it could be due to the accessory that is connected via
USB or a mismatch, etc. of the loadable module for accessory control.
Detection Condition of Fault: When powering ON the device, the EPA Lib/EP Cont detected that the set-
• If the Internal IC Card Reader Type Settings is wrong:
ting requires a USB IC Card to control jobs and that the USB IC Card is not connected. When the device is
in Ready state, the EPA Lib/EP Cont detected that the setting requires a USB IC Card to control jobs and – Check that NVM 700-885 is of the correct value as follows and, if it is wrong, change it to the correct
that the USB is disconnected or the USB IC Card Reader is malfunctioning. one.
[Corrective Actions] Internal IC Card Reader: 0
If the USB connector is disconnected: Reconnect the disconnected USB connector and turn the power IC Card Reader (HID support): 1
OFF then ON. 021-213 Controller Price Table Error
If this fault occurred although the USB IC Card Reader is connected: Connect an undamaged USB IC [Error Type]
Card Reader and turn the power OFF then ON.
local
[Fault Content]
021-211 USB IC Card Reader broken An error in setting up EPA - Controller Unit-Price Table
local With a new type of subtraction system (M/C Unit-Price Table system) ON (850-027=1), an available unit
[Fault Content] price (855-xxx) is set to a value out of the range of 1 to 9999999.
The USB IC Card Reader is broken. [Corrective Actions]
[Detection Conditions] (Only the system administrator can repair this.)
When the Reader of a working USB IC Card Reader that is being used malfunctioned, at the time that Using CWIS, read out the Unit-Price Table into a file. Set a value between 1 and 9999999 at the loca-
malfunction is detected. tion(s) where a value out of the range is set. Using CWIS, write the file containing the corrected Unit Price
[Corrective Actions] Table.
Connect the unbroken USB IC Card Reader and turn the power OFF then ON. – In order not to use the new type of subtraction system (M/C Unit-Price Table system), set the value
in NVM(850-027) to 0 (The function OFF).
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– To use the new type of subtraction system (M/C Unit-Price Table system), set every available unit [Detection Conditions]
price (855-xxx) to a value between 1 and 9999999. Power OFF then ON. (You need to obtain con- An error occurred in the connection to the EP accessory. The accessory that should be installed is not
sent from the customer as to the values to set the prices to.)
found.
Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps.
1. Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the
021-214 USB IC Card Reader encryption setting error cable.
[Error Type] 2. Check that the Controller software is the latest version.
Local 3. If the problem persists, replace the EPSV-IF PWB.
[Fault Content] 4. If the trouble persists, refer to the following procedure to repair it.
Failure in the USB IC Card Reader encryption settings
• When an USB IC Card Reader error is detected during the setting of the USB IC Card Reader encryption 021-361 EP Accessory Kind Config Error
settings. [Error Type]
• When connected to an USB IC Card Reader with incorrect encryption settings (the Mutual Authentica- System Fail
tion Key not matching the Specified Key), causing encrypted communication to fail.
[Fault Content]
[Corrective Actions] EP Accessory - Accessory Type Setting Error
• As this may sometimes be corrected by rebooting, try turning the power OFF and ON.
• If the problem persists after turning the power OFF then ON, the encryption settings of the connected
’The system data 850-007 has not been set properly (Detected in FX only. This should not be treated as
USB IC Card Reader is wrong. Connect an USB IC Card Reader that has never been used before, or one
that has had its encryption settings initialized as factory default settings to the machine and turn the Fail.)’
power OFF then ON.
021-215 Invalid Accessory Kind Setting Check that the System Data 850-007 is set correctly and make the setting again.
Turn the power OFF then ON. If the problem persists, perform the following.
[Error Type]
1. Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the
local
cable.
[Fault Content] Check whether the Controller ROM is the latest version and upgrade it to the latest.
Invalid Accessory Kind Setting If the Controller ROM is the latest version, there is no need to download it.
[Detection Conditions] 2. If the problem persists, replace the EPSV-IF Board.
The value set in NVM850-007 (Billing/Adding Up Device Type Setting) is different from the type of the If the problem persists, perform the following procedure to repair it.
connected accessory. Perform the procedures after obtaining reports in OF-01 Common System Fail.
Change the value in NVM850-007 to the appropriate one for the connected accessory, then power OFF 021-400 Check Request
then ON. Or replace the connected accessory with the appropriate one for the setting, then power OFF
then ON. [Error Type]
info
021-360 EP Accessory Fail [Fault Content]

Check Request Information
[Error Type]
System Fail
Detected Check Request.
[Fault Content]
EP Accessory Fail
Perform checks.
[Fault Name]
021-401 USB IC Card Reader connection error info Couldn’t Resolve Host Name Fail
info Information
Info that USB IC Card Reader Connection Status is incorrect Server Address Resolution Error
The number of USB IC Card Readers (including other certification devices besides Reader) set up and Failed to resolve the address of the server name.
inserted is larger than the number set on the device. [Corrective Actions]
[Corrective Actions] Check the following.
Disconnect the USB IC Card Reader that caused this error to occur from the USB connector. -Check the connection of the LAN cable.
-Check the DNS server address settings.
-Check the default gateway settings.
-Check the subnet mask settings.
021-402 Couldn’t Resolve Proxy Name Fail -Check the EP server URL settings. [Chain-Link (920-003)]
[Fault Name]
Couldn’t Resolve Proxy Name Fail If the problem persists after checking the above settings, there may be a network failure or DNS server
failure. Discuss with the Network Administrator.
[Error Type]
Information
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log
[Fault Content] immediately after the problem has occurred and contact the support department for instructions.
EP-BB Proxy Server Address resolution error 2.5.1 Logging/Extraction Tool Function Explanation
[Detection Conditions] 021-404 Couldn’t Connect to Host/Proxy Fail
Failed to resolve the address of the proxy server name.
[Fault Name]
[Corrective Actions] Couldn’t Connect to Host/Proxy Fail
Check the following.
[Error Type]
-Check the connection of the LAN cable.
Information
[Fault Content]
Server Connection Error
If the problem persists after checking the above settings, there may be a network failure or DNS server Unable to connect to the server or proxy server(Including cases where the server is not turned ON)
failure. Discuss with the Network Administrator. [Corrective Actions]
For BB-Direct configuration, check the following: -Check the connection of the LAN cable.
-Check the EP proxy server URL settings. [Chain-Link (920-35) or KO settings] -Check the default gateway settings.
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log -Check the EP server settings. [Chain-Link (920-003 to 920-006)]
immediately after the problem has occurred and contact the support department for instructions.
For BB-Direct configuration, check the following:
021-403 Couldn’t Resolve Host Name Fail -Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings]
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If the problem persists after checking the above settings, there may be a network failure or the FQDN of [Error Type]
the EPA server may have been changed (If the EPA Server is used). Contact the client’s Network Admin- Information
istrator.
[Fault Content]
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log Proxy Authentication Error
immediately after the problem has occurred and contact the support department for instructions. [Detection Conditions]
2.5.1 Logging/Extraction Tool Function Explanation Authentication of the proxy server has failed. (HTTP Status code 407 received)
021-405 Couldn’t Establish SSL Session Fail [Corrective Actions]
[Fault Name] Check the following.
Couldn’t Establish SSL Session Fail -Check the EP proxy server authentication user.
-Check the EP proxy server authentication password.
[Error Type]
Information
If the problem persists after checking the above settings, there may be a network failure or the proxy
[Fault Content] server settings may have changed/failed. Contact the client’s Network Administrator.
SSL Session Error If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log
[Detection Conditions] immediately after the problem has occurred and contact the support department for instructions.
An error has occurred during SSL/TLS handshake. 2.5.1 Logging/Extraction Tool Function Explanation
[Corrective Actions] 021-408 A Connection to Host/Proxy has Timed Out Fail
Turn the power OFF and ON. [Fault Name]
If the problem still persists, perform the following: A Connection to Host/Proxy has Timed Out Fail
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact [Error Type]
Information
[Fault Content]
021-406 An Invalid Peer Certificate has Received Fail Communication Timeout
An Invalid Peer Certificate has Received Fail
Communication timeout has occurred.
Information Check the following.
[Fault Content] -Check the connection of the LAN cable.
Invalid SSL Certificate (Edge Server) -Check the default gateway settings.
[Detection Conditions] -Check the DNS server address settings.
The SSL certificate of the server is invalid. -Check the subnet mask settings.
[Corrective Actions] -Check the EP server settings. [Chain-Link (920-003 to 920-006)]
If the problem still persists, perform the following: For BB-Direct configuration, check the following:
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact -Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings]
2.5.1 Logging/Extraction Tool Function Explanation If the problem persists after checking the above settings, there may be a network failure or the FQDN of
the EPA server may have been changed (If the EPA Server is used). Contact the client’s Network Admin-
021-407 Proxy Unauthorized Access Fail istrator.
[Fault Name]
Proxy Unauthorized Access Fail
immediately after the problem has occurred and contact the support department for instructions. If the problem persists after checking the above settings, there may be a network failure. Contact the cli-
2.5.1 Logging/Extraction Tool Function Explanation ent’s Network Administrator.
021-409 A Miscellaneous HTTP Session Error has Detected Fail
[Fault Name] immediately after the problem has occurred and contact the support department for instructions.
A Miscellaneous HTTP Session Error has Detected Fail 2.5.1 Logging/Extraction Tool Function Explanation
[Error Type]
021-411 A Connection to CA has Timed Out Fail
Information
[Fault Name]
[Fault Content]
A Connection to CA has Timed Out Fail
Communication Library Error
[Error Type]
Information
An error (uncategorized) has occurred in the communication library.
[Fault Content]
Certificate Authority (CA) communication timeout
If the problem still persists, perform the following: A timeout has occurred at the communication with the Certificate Authority (CA) (when obtaining the EP
certificate).
the Support Department for instructions. [Corrective Actions]
2.5.1 Logging/Extraction Tool Function Explanation Check the following.
021-410 Couldn’t Connect to CA Fail
[Fault Name] -Check the default gateway settings.
Couldn’t Connect to CA Fail
[Error Type]
Information For the BB-Direct configuration:
[Fault Content] -Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings]
Certificate Authority (CA) communication error
[Detection Conditions] For the EPA-Server configuration:
A communication error has occurred at the communication with the Certificate Authority (CA) (when -Check the EP server settings. [Chain-Link (920-003 to 920-006)]
obtaining the EP certificate).
[Corrective Actions] If the problem persists after checking the above settings, there may be a network failure. Contact the cli-
ent’s Network Administrator.
021-412 Couldn't resolve proxy name (CA) Fail.
For the BB-Direct configuration: [Fault Name]
-Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings] Couldn’t resolve proxy name (CA) Fail.
[Error Type]
For the EPA-Server configuration: Information
-Check the EP server settings. [Chain-Link (920-003 to 920-006)]
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[Fault Content] If the problem persists after checking the above settings, there may be a network failure or DNS server
Proxy Server Address Resolution Error (CA) failure. Contact the client’s Network Administrator.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
Address resolution of the EP proxy server name has failed when acquiring EP certificate. immediately after the problem has occurred and contact the Support Department.
’SECEP_RESOLVE_PROXY’ was returned due to secep.

021-414 Couldn't connect to host/proxy (CA) Fail.
Check the following in the Device. Couldn’t connect to host/proxy (CA) Fail.
-Check the connection of the LAN cable. [Error Type]

-Check the DNS server address settings. Information
-Check the default gateway settings. [Fault Content]
-Check the subnet mask settings. Server Connection Error (CA)
For BB-Direct configuration, check the following: Unable to connect to the EP client certificate issuance station or the EP proxy server when acquiring the
-Check the EP proxy server URL settings. (Chain-Link(920-035) or KO setting) EP certificate. Either that or unable to receive the response from the EP client certificate station.
Due to secep, the case of ’SECEP_CONNECT_ERROR’ (server Power OFF will be included), or the
If the problem persists after checking the above settings, there may be a network failure or DNS server ’SECEP_GOT_NOTHING’ was returned.
failure. Contact the client’s Network Administrator. [Corrective Actions]
Check the following in the Device.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet -Check the connection of the LAN cable.
immediately after the problem has occurred and contact the Support Department. -Check the DNS server address settings.
021-413 Couldn't resolve host name (CA) Fail. -Check the default gateway settings.
[Fault Name] -Check the subnet mask settings.
Couldn’t resolve host name (CA) Fail.
[Error Type] For BB-Direct configuration, check the following:
-Check the EP proxy server settings. (Chain-Link(920-035~920-039) or KO setting)
Information
[Fault Content]
If the problem still persists after checking the above setting, contact the client’s network administrator
Server Address Resolution Error (CA)
since there is a possibility of the router being blocked by firewall setting, network failure, or EPA-Server of
[Detection Conditions] FQDN having been changed (in case of EPA-Server mode).
Address resolution of EP client certificate issuance station host name has failed when acquiring the EP
certificate.
’SECEP_RESOLVE_HOST’ was returned due to secep. immediately after the problem has occurred and contact the Support Department.
[Corrective Actions] 021-415 Couldn't establish SSL session (CA) Fail.
Check the following in the Device. [Fault Name]
-Check the connection of the LAN cable. Couldn’t establish SSL session (CA) Fail.
[Error Type]
Information
[Fault Content]
SSL Session Error (CA)
[Detection Conditions] 021-417 Proxy unauthorized access (CA) Fail.
An error occurred during handshake of SSL/TLS when acquiring the EP certificate. [Fault Name]
’SECEP_SSL_CONNECT_ERROR’ was returned due to secep.
Proxy unauthorized access (CA) Fail.
Check the following in the Device. Information
[Fault Content]
Proxy Authentication Error (CA)
Failed to authenticate the EP proxy server when acquiring the EP certificate.
-Check the EP proxy server settings.
’SECEP_PROXY_UNAUTHORIZED_ACCESS’ was returned due to secep.
-Check the SSL version setting (Chain-Link(701-133)) (DMP-X and later)
If the problem persists after checking the above setting, contact the network administrator since there is a Check the following in the Device.
possibility of the SSL version of the applicable device being blocked by the router/firewall setting, or DNS -Check the URL of the EP proxy server.
server failure or network failure. -Check the EP proxy server authentication user.
-Check the EP proxy server authentication password.
021-416 An invalid peer certificate has received (CA) Fail. server settings may have changed/failed. Contact the client’s Network Administrator.
[Fault Name]
An invalid peer certificate has received (CA) Fail.
[Error Type]
Information
021-418 An invalid CFILE has received Fail.
An invalid CFILE has received Fail.
SSL Certificate Invalid (CA)
Information
The SSL server certificate of the EP client certificate issuance station is not legitimate when acquiring the
EP certificate. [Fault Content]
’SECEP_SSL_PEER_CERTIFICATE’ was returned due to secep. EP proxy server auto detect error (PAC file format invalid)
Check the following in the Device. The format of the PAC file (CFILE) acquired during EP proxy setting is invalid (an error occurred during
-Check the connection of the LAN cable. JavaScript execution).
-Check the default gateway settings. ’APD_ERROR_CFILE_FORMAT’ was returned due to apdlib.
-Check the subnet mask settings. [Corrective Actions]
-Check the EP proxy server settings. Check with the network administrator about the format of the PAC file since there is a possibility of PAC
file (CFILE) that is registered to the HTTP server is written in an invalid manner Javascript.
If the problem still persists after checking the above setting, contact the network administrator since
there is a possibility of a problem with the DNS server setting or SSL proxy server setting. If the problem persists, collect the pfshowinfo9 log immediately after the problem has occurred and con-
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet 021-419 The result of searching proxy is invalid Fail.
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[Fault Name] If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
The result of searching proxy is invalid Fail. immediately after the problem has occurred and contact the Support Department.
[Error Type] 021-421 Couldn't connect to server to get CFILE Fail.

[Fault Content] Couldn’t connect to server to get CFILE Fail.
EPproxy server auto detect error (PAC file execution error) [Error Type]
The return value as a result of executing FindProxyForURL of PAC file (CFILE) that was acquired during [Fault Content]
the EP proxy setting is invalid. EP proxy error auto detect error (PAC file acquiring communication connection error)
’APD_ERROR_CFILE_RESULT’ was returned due to apdlib.
Unable to acquire the PAC file (CFILE) (Connection error).
[Corrective Actions] ’APD_ERROR_CFILE_GET_CONNECT’ was returned due to apdlib.
Check with the client’s network administrator to see if there is any error in the PAC file (CFILE) that is reg- [Corrective Actions]
istered to the HTTP server.
If the problem persists, collect the pfshowinfo9 log immediately after the problem has occurred and con-
021-420 A connection has timed out to get CFILE Fail. -Check the default gateway settings.
[Fault Name] -Check the EP-BB proxy detection method setting (920-067).
A connection has timed out to get CFILE Fail.
[Error Type]
Information If the problem persists after checking the above setting, contact the network administrator since there is a
[Fault Content] possibility of HTTP server that provides the PAC file (CFILE), DNS server failure or a network failure.
EPproxy server auto detect error (PAC file acquiring communication timeout)
[Detection Conditions] immediately after the problem has occurred and contact the Support Department.
Unable to acquire the PAC file because communication timeout has occurred with the HTTP server dur-
ing PAC file acquiring communication (CFILE) during the EP proxy setting. 021-422 CFILE not found Fail.
’APD_ERROR_CFILE_GET_TIMEOUT’ was returned due to apdlib. [Fault Name]
[Corrective Actions] CFILE not found Fail.
Check the following in the Device. [Error Type]
-Check the connection of the LAN cable. Information
-Check the DNS server address settings. [Fault Content]
-Check the default gateway settings. EP proxy server auto detect error (PAC file cannot be found)
-Check the subnet mask settings. [Detection Conditions]
-Check the EP-BB proxy detection method setting (920-067).
Unable to find the PAC file (CFILE) in the HTTP server during EP proxy setting.
’APD_ERROR_CFILE_GET_NOTFOUND’ was returned due to apdlib.
Contact the client’s network administrator since there is a possibility of HTTP server failure or network
failure that provides the PAC file (CFILE).
Either that or there is the possibility of network failure, so contact the client’s network administrator.
Check the EP-BB proxy detection method setting(920-067).
If the problem persists after checking the above setting, contact the network administrator since there is a
possibility of PAC file (CFILE) not registered to the HTTP server, or the PAC file URL information is If the problem persists after checking the above setting, check the following with the network administra-
wrong. tor.
Check the DHCP server or the PAC file URL information (CURL) registered in DNS server.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet -Check if the DHCP option is 252.
-Check if the SRV record of the ’wpad. (domain name)’ host is correct.
021-423 Couldn't get CFILE by size over Fail.
[Fault Name] If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi-
ately after the problem has occurred and contact the Support Department.
Couldn’t get CFILE by size over Fail.
[Error Type] 021-425 A connection has timed out to get CURL Fail.
[Fault Content] A connection has timed out to get CURL Fail.
EP proxy server auto detect error (PAC file size exceeded) [Error Type]
Unable to acquire the PAC file because the size of the PAC file (CFILE) was too large during EP proxy set- [Fault Content]
ting. EP proxy server auto detect error (PAC file URL information cannot be found)
’APD_ERROR_CFILE_GET_NOSPC’ was returned due to apdlib. [Detection Conditions]
[Corrective Actions] URL information (CURL) was not found in DHCP server or DNS server during the communication for
Check the following in the Device. acquiring PAC file URL information.
Check the EP-BB proxy detection method setting(920-067). ’APD_ERROR_CURL_GET_TIMEOUT’ was returned due to apdlib.
If the problem persists after checking the above setting, check with the client’s network administrator Check the following in the Device.
whether the PAC file (CFILE) registered to HTTP server has exceeded 64KB, and if it exceeds 64KB, cor-
rect it so that is will fit into this size. Change the EP-BB proxy detection method to a different method.
If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi-
ately after the problem has occurred and contact the Support Department. -EP-BB Proxy Detection Method Setting (920-067)
021-424 Invalid CURL format has detected Fail. If the problem persists after checking the above setting, contact the network administrator since there is a
[Fault Name] possibility of DHCP server or DNS server failure which the URL information (CURL) of PAC file is regis-
Invalid CURL format has detected Fail. tered, or a network failure.
[Error Type]
Information
[Fault Content]
EP proxy server auto detect error (PAC file URL information invalid)
021-426 CURL couldn't be obtained from CFILE Fail.
The (CURL) format of PAC file URL information is invalid. CURL couldn’t be obtained from CFILE Fail.
’APD_ERROR_CURL_FORMAT’ was returned due to apdlib. [Error Type]

[Corrective Actions] Information
Check the following in the Device. [Fault Content]

-Check the EP-BB proxy detection method setting (CWIS or 920-067), PAC file storage destination EP proxy server suto detect error PAC file URL information acquiring communication timeout)
URL(CWIS or 920-068).
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[Detection Conditions] - Obtain the PfShowInfo8 log, and contact the Support Department.
Communication timeout with the DHCP server or the DNS server when acquiring the URL information 021-428 Out of range Fail (3Gnet-BOX).
(CURL) of PAC file.
[Fault Name]
’APD_ERROR_CURL_GET_NOTFOUND’ was returned due to apdlib.
Out of range Fail (3Gnet-BOX).
[Error Category]
Information
[Fault Contents]
Signal is out of range (3Gnet-BOX)
possibility of a flaw in the server setting of the DHCP server or the DNS server where the PAC file URL [Conditions for detection]
information (CURL) is registered. The signal of the 3G line used by 3Gnet-BOX is out of range
If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi- "SESSMGR_USBRNDIS_ERR_OUT_OF_RANGE" is returned from SessionMgr.
ately after the problem has occurred and contact the Support Department. Or, "SECEP_BEE_COMM_OUT_OF_RANGE" is returned from secep.
021-427 3G connection timeout Fail (3Gnet-BOX). [Procedure]
[Fault Name] Raise the antenna if it has fallen.
3G connection timeout Fail (3Gnet-BOX). If the problem persists, power OFF/ON.
[Error Category] Print out the 3Gnet-BOX diagnostics report, and if the signal is low or out of range,
Information or the signal strength LED indicator of 3Gnet-BOX is not 2 or more, perform the following.
[Fault Contents]
3G line connection timeout (3Gnet-BOX) - Raise the 3Gnet-BOX antenna if it has fallen.
- Things near the antenna which are shielding it should be removed.
Connection timeout for 3G line used by 3Gnet-BOX.
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
"SESSMGR_USBRNDIS_ERR_CONNECT_TIMEOUT" is returned from SessionMgr.

Or, "SECEP_BEE_CONNECT_TIMEOUT" is returned from secep.
If that also did not work,
[Procedure] - 3Gnet-BOX diagnostics report
Print out the 3Gnet-BOX diagnostics report, and check the following items.
- Obtain the PfShowInfo8 log, and contact the Support Department.
- If USB connection status is not connected, check the status of the USB connection of 3Gnet-BOX.
- If signal is low or out of range, perform the following.
- Raise the 3Gnet-BOX antenna if it has fallen.
021-429 SIM card NG Fail (3Gnet-BOX).
- Things near the antenna which are shielding it should be removed. [Fault Name]
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB SIM card NG Fail (3Gnet-BOX).
RNDIS adapter. [Error Category]
Information
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated [Fault Contents]
line) (company-wide announcement, etc).
SIM card error (3Gnet-BOX)
Status of SIM card inserted in 3Gnet-BOX is error.

- 3Gnet-BOX diagnostics report "SESSMGR_USBRNDIS_ERR_SIM_NG", "SIM_CONFIRMING" is returned from SessionMgr.
Or, "SECEP_BEE_SIM_NG", "SECEP_BEE_SIM_CONFIRMING" is returned from secep. USB connection with 3Gnet-BOX failed.
[Procedure]
Check that the proper SIM card is inserted correctly in 3Gnet-BOX. "SESSMGR_USBRNDIS_ERR_USB_CONNECT" is returned from SessionMgr.
Or, "SECEP_BEE_USB_CONNECT_ERR" is returned from secep.
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine. [Procedure]
Check that the USB cable connecting the 3Gnet-BOX and MF machine is not disconnected, and if yes,
reconnect it, then power OFF/ON.
- 3Gnet-BOX diagnostics report When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
021-430 Time setting Fail (3Gnet-BOX). If that also did not work,
- 3Gnet-BOX diagnostics report
[Fault Name]
Time setting Fail (3Gnet-BOX).
[Error Category]
Information
021-432 Cannot routing Fail (3Gnet-BOX).
[Fault Contents] [Fault Name]
Time synchronization failure (3Gnet-BOX) Cannot routing Fail (3Gnet-BOX).
[Conditions for detection] [Error Category]

Information
Time synchronization with 3Gnet-BOX failed.
[Fault Contents]
"SESSMGR_USBRNDIS_ERR_TIME_SETTING" is returned from SessionMgr. MFP communication path determination failure (3Gnet-BOX)
[Procedure] [Conditions for detection]
Check the time setting of the device, and if incorrect, reset the time, then power OFF/ON. MFP address for 3G line used by 3Gnet-BOX is not set, or routing configuration failed.
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine. "SESSMGR_USBRNDIS_ERR_MFP_IPADDR", "SESSMGR_USBRNDIS_ERR_ROUTING" is
returned from SessionMgr.
Or, "SECEP_BEE_RUTING_ERR", "SECEP_BEE_MFP_IPADDR_ERR" is returned from secep.
If that also did not work, [Procedure]

- 3Gnet-BOX diagnostics report Reset the 3Gnet-BOX, power Off/On the MF machine.
021-431 USB connection timeout Fail (3Gnet-BOX).
[Fault Name]
USB connection timeout Fail (3Gnet-BOX).
021-433 Over max call Fail (3Gnet-BOX).
[Error Category]
Information
[Fault Name]
Over max call Fail (3Gnet-BOX).
[Fault Contents]
Connection timeout with USB (3Gnet-BOX)
[Error Category]
Information
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[Fault Contents]
Simultaneous line connections exceeded (3Gnet-BOX) 021-435 Cannot open 3G connection Fail (3Gnet-BOX).
[Conditions for detection] [Fault Name]
Exceeding simultaneous connections to the 3G line used by 3Gnet-BOX is detected. Cannot open 3G connection Fail (3Gnet-BOX).
[Error Category]
"SESSMGR_USBRNDIS_ERR_MFP_MAX_CALL" is returned from SessionMgr.Or,
Information
"SECEP_BEE_MFP_MAX_CALL" is returned from secep.
[Fault Contents]
[Procedure]
3G line connection error (3Gnet-BOX)
Power OFF/ON the MF machine.
Duplicate IP address was detected at MFP when connecting to the 3G line used by 3Gnet-BOX, or error
of requiring the reset of the adapter and restart of the device was detected, and line connection failed.
"SESSMGR_USBRNDIS_ERR_DETECTED_DUPLICATED_ADDR",
"SESSMGR_USBRNDIS_ERR_REQUIRE_REST" is returned from SessionMgr.
Or, "SECEP_BEE_DUPLICATED_ADDR_ERR", "SECEP_BEE_REQUIRE_RST" is returned from
- Obtain the PfShowInfo8 log, and contact the Support Department. secep.
[Procedure]
021-434 3GAdapter Error Fail (3Gnet-BOX). Reset the 3Gnet-BOX, power Off/On the MF machine.
[Fault Name]
3GAdapter Error Fail (3Gnet-BOX). When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
[Error Category]
Information
[Fault Contents]
3G Adapter Error (3Gnet-BOX)
Error at the 3Gnet-BOX occurred.
021-436 DNS Resolver init Fail (3Gnet-BOX).
"SESSMGR_USBRNDIS_ERR_ADAPTER_OTHER", [Fault Name]
"SESSMGR_USBRNDIS_ERR_ADPTER_CANNOT_OPERATE" is returned from SessionMgr. DNS Resolver init Fail (3Gnet-BOX).
[Error Category]
Or, "SECEP_BEE_ADAPTER_OTHER_ERR", "SECEP_BEE_CANNOT_OPERATE" is returned Information
from secep.
[Fault Contents]
[Procedure] DNS library not initialized (3Gnet-BOX)
Reset the 3Gnet-BOX, power Off/On the MF machine.
Communication library which is not initialized when connecting to the 3G line used by 3Gnet-BOX is
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine. detected.
"EAI_AGAIN" is returned from DNSResolver.

[Procedure]
[Fault Contents]
DNS name resolution error (3Gnet-BOX).
If that also did not work, [Conditions for detection]
Name resolution of EP server during 3Gnet-BOX communication failed.
"EAI_NONAME" is returned from DNSResolver.

021-437 DNS connect Fail (3Gnet-BOX). [Procedure]
[Fault Name] Print out the 3Gnet-BOX diagnostics report, and check the following items.
DNS connect Fail (3Gnet-BOX). - If signal is low or out of range, perform the following.
[Error Category] - Raise the 3Gnet-BOX antenna if it has fallen.
Information - Things near the antenna which are shielding it should be removed.
[Fault Contents] - Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB
RNDIS adapter.
DNS server communication error (3Gnet-BOX).
[Conditions for detection] When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
DNS server communication error occurred during 3G communication used by 3Gnet-BOX.
"EAI_FAIL" is returned from DNSResolver.

If the problem persists, check with the Help Desk if there is any communication fault with the 3G line (ded-
Or, "SECEP_BEE_DNS_CONNECT_ERR" is returned from secep. icated line).
[Procedure]
Print out the 3Gnet-BOX diagnostics report, and check the following items. If that also did not work,
- If signal is low or out of range, perform the following. - 3Gnet-BOX diagnostics report
- Raise the 3Gnet-BOX antenna if it has fallen. - Obtain the PfShowInfo8 log, and contact the Support Department.
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB 021-439 DNS resolve Host (CA) Fail (3Gnet-BOX).
RNDIS adapter.
[Fault Name]
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated DNS resolve Host (CA) Fail (3Gnet-BOX).
line) (company-wide announcement, etc). [Error Category]
Information
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine. [Fault Contents]
DNS name resolution (CA) error (3Gnet-BOX).
Name resolution of CA server during 3Gnet-BOX communication failed.
"SECEP_BEE_RESOLVE_HOST" is returned from secep.
[Procedure]
021-438 DNS resolve host Fail (3Gnet-BOX). Print out the 3Gnet-BOX diagnostics report, and check the following items.
[Fault Name] - If signal is low or out of range, perform the following.
DNS resolve host Fail (3Gnet-BOX). - Raise the 3Gnet-BOX antenna if it has fallen.
[Error Category] - Things near the antenna which are shielding it should be removed.
Information
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- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB [Detection Conditions]
RNDIS adapter. When the Fax send billing function is enabled, the following cases occurs:
1. There was an attempt to start up a job for accessory billing in the middle of a Fax send Job operation.
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated 2. There was an attempt to start up a Fax send Job in the middle of a Job for accessory billing opera-
tion. This Fault is not detected when the Fax send billing function is disabled.
When the problem persists after the checks,
Wait for the currently running Job to complete, and then restart the job.
reset the 3Gnet-BOX, power Off/On the MF machine.
If that also did not work, 2.5.1 Log collection/extraction tool function explanation
021-501 Invalid URL has detected.
[Error Type]
021-440 IP Protocol inactive Fail (3Gnet-BOX).
Job Fail
[Fault Name]
[Fault Content]
IP Protocol inactive Fail (3Gnet-BOX).
Invalid Server URL
[Error Category]
Information
The server URL is grammatically incorrect.
[Fault Contents] libcURL returned ’’CURLE_URL_MALFORMAT’’.
IP communication error with 3Gnet-BOX (3Gnet-BOX)
[Conditions for detection] Turn the power OFF then ON.
TCP/IP protocol status is detected as cannot communicate during 3G communication used by 3Gnet- If the error is related to the installation operation, check the URL of the EP server again and enter the cor-
BOX.
rect one.
If the error is related to operations other than installation, use the Chain-Link to overwrite the EP (920-
Detection during Wep communication, or "SECEP_BEE_IP_PROT_INACTIVE" is returned by secep. 003) Server URL with a new value and perform the operation again.
[Procedure] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Power OFF/ON the MF machine. occurred and contact the support department for instructions.
reset the 3Gnet-BOX, power Off/On the MF machine. 021-502 Couldn’t resolve proxy name.
[Error Type]
If that also did not work, Job Fail
[Fault Content]
Proxy Server Address Resolution Error
021-500 EPAccessoryJobExclusion Failed to resolve the address of the proxy server name.
[Error Type] libcURL returned ’’CURLE_COULDNT_RESOLVE_PROXY’’.
Job Fail [Corrective Actions]
[Fault Content] Check the following.
EP-related Product Job Exclusion – Check the connection of the LAN cable.
– Check the DNS server address settings.
– Check the default gateway settings. [Corrective Actions]
– Check the subnet mask settings. Check the following.
For B-Direct configuration, check the following: – Check the connection of the LAN cable.
– Check the EP proxy server URL settings. (Chain-Link (920-35) or KO settings) – Check the default gateway settings.
If the problem persists after checking the above settings, there may be a network failure or DNS server – Check the subnet mask settings.
failure. Contact the client’s Network Administrator. – Check the EP server settings. (Chain-Link (920-003~920-006))
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log For B-Direct configuration, check the following:
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
If the problem persists after checking the above settings, there may be a network failure or the FQDN of
the EPA server may have been changed (If the EPA Server is used). Contact the client’s Network Admin-
021-503 Couldn’t resolve host name. istrator.
[Error Type] If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
Job Fail
[Fault Content]
Server Address Resolution Error
021-505 Couldn’t establish SSL session.
Failed to resolve the address of the server name.
[Error Type]
libcURL returned ’’CURLE_COULDNT_RESOLVE_HOST’’. Job Fail

SSL Session Error
– Check the connection of the LAN cable. [Detection Conditions]
– Check the DNS server address settings. An error has occurred during SSL/TLS handshake.
– Check the default gateway settings. libcURL returned ’’CURLE_SSL_CONNECT_ERROR’’.
– Check the subnet mask settings. [Corrective Actions]
– Check the EP server URL settings. (Chain-Link (920-003)) Turn the power OFF then ON.
If the problem persists after checking the above settings, there may be a network failure or DNS server If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
failure. Contact the client’s Network Administrator. occurred and contact the support department for instructions.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log 2.5.1 Log collection/extraction tool function explanation
021-506 An invalid peer certificate has received.
[Error Type]
021-504 Couldn’t connect to host/proxy. Job Fail
Job Fail
Invalid SSL Certificate (Edge Server)
Server Connection Error
The SSL certificate of the server is invalid.
[Detection Conditions] libcURL returned ’’CURLE_SSL_PEER_CERTIFICATE’’.
Unable to connect to the server or proxy server [Corrective Actions]
libcURL returned ’’CURLE_COULDNT_CONNECT’’. (Including cases where the server is not turned Turn the power OFF then ON.
ON)
Or, libcURL returned ’’CURLE_GOT_NOTHING’’.
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021-507 Proxy unauthorized access. 021-509 SOAP Fault: An invalid message detected.
Job Fail Job Fail
Proxy Authentication Error Invalid Communication Message
Authentication of the proxy server has failed. The server detected an invalid message.
libcURL returned ’’HTTP Status: 407 Proxy Authorization Required’’. The server has notified a SOAP Fault indicating that the message from the device is invalid.
[Corrective Actions] Code=Client, Subcode=InvalidMessage
Check the following. Or, an unexpected SOAP Fault was notified because of a failure in the server.
– Check the EP proxy server authentication user. [Corrective Actions]
– Check the EP proxy server authentication password. Turn the power OFF then ON.
If the problem persists after checking the above settings, there may be a network failure or the proxy If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
server settings may have changed/failed. Contact the client’s Network Administrator. occurred and contact the support department for instructions.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log 2.5.1 Log collection/extraction tool function explanation
021-510 SOAP Fault: The MC already unregistered.
[Error Type]
021-508 A connection to host/proxy has timed out. Job Fail
Job Fail Recall Status Mismatch (EP System)
Communication Timeout
The server detected that it is already in recalled status.
[Detection Conditions] The server has notified a SOAP Fault indicating that the device is already in recalled status on the EP sys-
Communication timeout has occurred. tem.
libcURL returned ’’CURLE_OPERATION_TIMEOUTED’’. Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyUnregistered
Check the following. No action is required if this error corresponds to a recall operation. Finish the servicing.
– Check the connection of the LAN cable. If the error is related to operations other than recall, check whether the EP contract has expired. If it has
– Check the default gateway settings. already expired, no action is required.
– Check the subnet mask settings. If the problem occurs when the EP contract has not expired yet, obtain the info9 or xxx.tgz log and net-
work log immediately after the problem has occurred and contact the support department for instruc-
– Check the EP server settings. (Chain-Link (920-003~920-006))
tions.
For B-Direct configuration, check the following:
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
If the problem persists after checking the above settings, there may be a network failure or the FQDN of
the EPA server may have been changed (when the EPA Server is used). Contact the client’s Network 021-511 SOAP Fault: The MC already registered (WEP).
Administrator. [Error Type]
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
Job Fail
Installation Status Mismatch (EP System) Check with the EP Center for the EP contract status and registration status.
[Detection Conditions] If the problem occurs regardless that the EP-DX is not registered in the EP Center, obtain the info9 or
xxx.tgz log and network log immediately after the problem has occurred and contact the support depart-
When performing installation, the server detected that it already has the WEP Installed.
ment for instructions.
When performing installation, the server has notified a SOAP Fault indicating that the device already has
WEP installed on the EP system. 2.5.1 Log collection/extraction tool function explanation
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegistered
[Corrective Actions] 021-514 SOAP Fault: The MC already registered (EP-TRESS).
Check with the EP Center for the EP contract status and registration status. [Error Type]
If the problem occurs regardless that the WEP is not registered in the EP Center, obtain the info9 or Job Fail
xxx.tgz log and network log immediately after the problem has occurred and contact the support depart- [Fault Content]
TRESS Installation Conflict (EP System)
When performing installation, the server detected that it already has the TRESS Installed.
021-512 SOAP Fault: The MC already registered (EP-SV). When performing installation, the server has notified a SOAP Fault indicating that the device already has
[Error Type] EP-TRESS installed on the EP System.
Job Fail Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredByTRESS
EP-SV Installation Conflict (EP System) Check with the EP Center for the EP contract status and registration status.
[Detection Conditions] If the problem occurs regardless that the EP-TRESS is not registered in the EP Center, obtain the info9 or
xxx.tgz log and network log immediately after the problem has occurred and contact the support depart-
When performing installation, the server detected that it already has the EP-SV Installed.
EP-SV installed on the EP system.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredBySV
[Corrective Actions] 021-515 SOAP Fault: An invalid product code detected.
Check with the EP Center for the EP contract status and registration status. [Error Type]
If the problem occurs regardless that the EP-SV is not registered in the EP Center, obtain the info9 or Job Fail
xxx.tgz log and network log immediately after the problem has occurred and contact the support depart- [Fault Content]
Invalid Product Code
The server detected an invalid product code.
021-513 SOAP Fault: The MC already registered (EP-DX). The server has notified a SOAP Fault indicating that the product code included in the message from the
[Error Type] device is invalid.
Job Fail Code=Client, Subcode=InvalidOperation, Subcode3=InvalidProductCode
EP-DX Installation Conflict (EP System) Turn the power OFF then ON.
[Detection Conditions] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
When performing installation, the server detected that it already has the EP-DX Installed.
EP-DX installed on the EP System.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredByDX 021-516 SOAP Fault: An invalid serial number detected.
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[Error Type] Code=Server, Subcode=InternalError
[Fault Content] Check with the EP Center for the system operation status.
Invalid Serial Number If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has recov-
ered.
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network
The server detected an invalid serial number.
log immediately after the problem has occurred and contact the support department for instructions.
The server has notified a SOAP Fault indicating that the serial number included in the message from the
device is invalid.
Code=Client, Subcode=InvalidOperation, Subcode3=InvalidSerialNumber
[Corrective Actions] 021-519 SOAP Fault: Service is temporarily unavailable.
Turn the power OFF then ON. [Error Type]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Job Fail
occurred and contact the support department for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation High Load Status Detected (EP Center)
021-517 SOAP Fault: The service not responded. The server detected a high load status in the EP Center.
[Error Type] The server has notified a SOAP Fault indicating that EP Center is in high load status.
Job Fail Code=Server, Subcode=ServiceTemporarilyUnavailable
Communication Failure (EP Center) Check with the EP Center for the system operation status.
[Detection Conditions] If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has recov-
ered.
The server detected communication failure with the EP Center.
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network
The server has notified a SOAP Fault indicating that communication failure has occurred between the log immediately after the problem has occurred and contact the support department for instructions.
Edge Server (EPA-Server for configurations installed with EPA) and its back-end.
Code=Server, Subcode=NextServiceNotRespond
Check with the EP Center for the system operation status.
021-520 Couldn't connect to CA.
If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has recov- [Fault Name]
ered. Couldn’t connect to CA.
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network [Error Type]
log immediately after the problem has occurred and contact the support department for instructions.
Job
[Fault Content]
CA Communication Error
021-518 SOAP Fault: An internal error occurred on server. [Detection Conditions]
[Error Type] A communication error has occurred when obtaining the EP certificate.
Job Fail ’SECEP_COM_ERROR’, ’SECEP_COM_UNKNOWN_ERROR’ or
[Fault Content] ’SECEP_TOO_MANY_REDIRECTS’ was returned due to secep.
Internal Error (Edge Server) [Corrective Actions]
[Detection Conditions] Check the following.
An internal error has occurred in the server. -Check the connection of the LAN cable.
The server has notified a SOAP Fault indicating that an internal error has occurred in the Edge Server. -Check the default gateway settings.
-Check the subnet mask settings. [Error Type]
Job
For the BB-Direct configuration: [Fault Content]
-Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings]
Certificate Library Error
For the EPA-Server configuration:
An error has occurred in the certificate library.
-Check the EP server settings. [Chain-Link(920-003~920-006)]
Unclassified error was returned due to secep.
(Unclassified error is an internal error)
If the problem persists after checking the above settings, there may be a network failure. Contact the cli-
ent’s Network Administrator. [Corrective Actions]
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log If the status does not improve, collect pfshowinfo9 log and network log immediately after the issue
immediately after the problem has occurred and contact the support department for instructions. occurred and contact the Support Department.
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
ment. ment.
2.5.1 Explanation of Log Collection/Extraction Tool Functions 2.5.1 Explanation of Log Collection/Extraction Tool Functions
021-521 A connection to CA has timed out. 021-523 An internal error has occurred.
Job Fail Job Fail
CA Communication Timeout Internal Error
Timeout has occurred when obtaining the EP certificate. Software failure where processing can still continue was detected.
secep returned ’’SECEP_TIMEOU’’. Or, a memory access error where processing can still continue was detected.
[Corrective Actions] Or, libcURL returned ’’CURLE_SEND_ERROR’’.
Check the following. Or, libcURL returned ’’CURLE_RECV_ERROR’’.
– Check the connection of the LAN cable. [Corrective Actions]
– Check the default gateway settings. If the SOAP port stops, start.
– Check the subnet mask settings. If the situation is not improved, power OFF then ON.
For the BB-Direct configuration: If the situation is still not improved, obtain the pfshowinfo9 log and network log immediately after the prob-
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings) lem occurs, and contact the support division for directions.
For the EPA-Server configuration: 2.5.1 Log collection/extraction tool function explanation
– Check the EP server settings. (Chain-Link (920-003~920-006)) When the aggregation server is installed but its version is 1.0.x, the function of updating software is not
supported. So check the logs on the aggregation server.
If the problem persists after checking the above settings, there may be a network failure. Contact the cli-
ent’s Network Administrator.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log 021-524 A registeration conflict has detected.
immediately after the problem has occurred and contact the support department for instructions. [Error Type]
Job Fail
021-522 A miscellaneous CA comm error has detected. [Fault Content]
[Fault Name] Installation Status Mismatch
A miscellaneous CA comm error has detected.
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Although installation was instructed, it was detected internally that the status is ’Installed’. 021-527 An invalid message has received.
At the start of the installation process, it was detected that the system data ’’Installation Status’ is not set [Error Type]
to ’Not Installed’.
Job Fail
[Fault Content]
Invalid Communication Message (Edge Server)
If the problem persists, use Chain-Link(920-001) to change ’Installation Status’ to ’Not Installed’ and
retry the operation. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and An invalid message was received from the server.
contact the support department for instructions. libcURL returned ’’HTTP Status: 4XX’’.
2.5.1 Log collection/extraction tool function explanation Or, an invalid SOAP Fault was received. (e.g. An unknown code or subcode, etc.)
021-525 An unregistration conflict has detected. Or, an invalid SOAP Response was received.

Job Fail
[Fault Content] occurred and contact the support department for instructions.
Recall Status Mismatch
Although recall was instructed, it was detected internally that the status is ’Recalled’.
021-528 A communication settings was set as disabled.
At the start of the recall process, it was detected that the system data ’’Installation Status’ is not set to
’Installed’. [Error Type]
Turn the power OFF then ON. [Fault Content]

If the problem persists, use Chain-Link(920-001) to change ’Installation Status’ to ’Installed’ and retry the Communication Setting Error
operation. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and At the start of communication, a setting that does not allow communication was detected.
At the start of the communication, it was detected that the system data ’Installation Status’ is set to ’Not
2.5.1 Log collection/extraction tool function explanation Installed’.
021-526 A miscellaneous http session error has detected. Turn the power OFF then ON.
[Error Type] If the problem persists, check the EP Center for the EP contract status and registration status. If it has
been verified as ’Installed’, use Chain-Link (920-001) to change ’Installation Status’ to ’Installed’ and
Job Fail
retry the operation.
Communication Library Error occurred and contact the support department for instructions.
An error has occurred in the communication library.
libcURL returned an uncategorized error. 021-529 Device has already latest firmware.
job
[Fault Content]
The latest version is detected. (Software Update)
[Detection Conditions] If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log and net-
As a result of an inquiry to the software update server about the versions of software this machine has, all work log immediately after the problem occurs and contact the support division for directions.
the ROMs on this machine have been found to have the latest version of software. 2.5.1 Log collection/extraction tool function explanation
If this error is detected in spite of the latest version of software, ask the EP center (software update server) 021-532 Found an unsupported ROM set.
about the system operation status. [Error Type]
job
021-530 An internal error has occurred on update server. [Fault Content]
[Error Type] An unsupported set of ROM versions is detected. (Software Update)
job [Detection Conditions]
[Fault Content] As a result of an inquiry to the software update server about the versions of software this machine has,
An error internal to the server (Software Update) this machine has been found to have a combination of ROM versions an update on which is not sup-
ported by EP.
The software update server has detected an internal error.
Do upgrade using FirmWare DownLoad Software.
The software update server has sent this machine an answering message showing it detected an inter-
nal error.
[Corrective Actions] 021-533 Software Update unoperational by user.
Wait for a while and operate again. [Error Type]
If the problem persists, perform the following in order. job
1. Ask the EP center (software update server) about the system operation status. [Fault Content]
2. If the EP center is having a problem, wait until it recovers. As soon as it recovers, retry operating
The user cannot do an update. (Software Update)
from the UI.
If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log and net-
work log immediately after the problem occurs and contact the support division for directions. As a result of an inquiry to the software update server about the versions of software this machine has,
2.5.1 Log collection/extraction tool function explanation this machine has been found to have a combination of ROM versions that prohibits the key operator (KO)
from doing update.
021-531 Service is temporarily unavailable on update svr Do upgrade using FirmWare DownLoad Software.
[Error Type]
job
021-534 Found an unsupported submodule.
[Fault Content]
[Error Type]
A big load on the server is detected. (Software Update)
job
[Fault Content]
The software update server has detected a big load on itself.
An unsupported submodule is detected. (Software Update)
The software update server has sent this machine an answering message showing it has a big load.
As a result of an inquiry to the software update server about the versions of software this machine has,
Wait for a while and operate again.
this machine has been found to have a submodule among its ROMs which is excluded from software
If the problem persists, perform the following in order. update.
1. Ask the EP center (software update server) about the system operation status. [Corrective Actions]
2. If the EP center is having a problem, wait until it recovers. As soon as it recovers, retry operating
Do upgrade using FirmWare DownLoad Software.
from the UI.
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021-535 Found an unsupported peripheral. [Detection Conditions]
[Error Type] When the appointment date for the software upgrade was reached, it was detected that another software
upgrade is already in progress.
job
Or, when instructing to perform the software upgrade from the UI Panel, it was detected that the
[Fault Content] appointed software upgrade process is already started.
An unsupported accessory is detected. (Softwae Update) [Corrective Actions]
[Detection Conditions] No action necessary as this is not disclosed to the User. (Disclosed to CE)
As a result of an inquiry to the software update server about the versions of software this machine has,
this machine has been found to be equipped with an accessory which is excluded from EP software
021-538 Couldn’t start software update due to user operation.
update. [Fault Name]
[Corrective Actions] Couldn’t start software update due to user operation.
Do upgrade using FirmWare DownLoad Software. [Error Type]
Job
021-536 Device already has a Chain Link file. [Fault Content]
[Fault Name] Failed to start the software upgrade (Software Upgrade)
Device already has a Chain Link file. [Detection Conditions]

[Error Type] When the appointment date for the software upgrade was reached, it was detected that the software
upgrade cannot be started temporarily as the device is being operated by a User, etc.
Job
[Fault Content]
No action necessary.
Conflict with Chain-Link Settings Instruction
(When the Job in progress has completed, obtain permission from the customer to perform the software
(Software Update)
upgrade again from the UI Panel as neccessary or schedule another software upgrade appointment.)
021-539 The power supply was off at reserved time.
Chain-Link settings file which has not been processed is detected when software update instruction is
received from the user. [Fault Name]
[Corrective Actions] The power supply was off at reserved time.
Power OFF/ON, and resend instruction for software update.During device initialization by power OFF/ [Error Type]
ON, Chain-Link settings, which have not been processed will be processed, and the device will automati- Job
cally restart.As a result, this will stop the error from occurring. [Fault Content]
The power was detected to be OFF at the appointment period.
(Software Upgrade)
When the device is turned ON, it was detected that the appointment date for the software upgrade had
passed while the power is OFF and hence the software upgrade process was not able to be performed.
021-537 a software update conflict has detected. [Corrective Actions]
[Fault Name] No action necessary.
a software update conflict has detected. (When the Job in progress has completed, obtain permission from the customer to perform the software
[Error Type] upgrade again from the UI Panel as neccessary or schedule another software upgrade appointment.)
Job 021-540 The power was turned off during downloading has
[Fault Content] detected.
A software upgrade conflict was detected (Software Upgrade) [Fault Name]
The power was turned off during downloading has detected.
Job 021-543 Invalid software version information detect Fail
Power OFF was detected when the download is in progress. Invalid software version information detect Fail
(Software Upgrade) [Error Type]
It was detected that the power had turned OFF while the software upgrade file is being downloaded. [Fault Content]
[Corrective Actions] An invalid software version data is detected (Software Upgrade)
No action necessary. [Detection Conditions]
(Obtain permission from the customer to perform the software upgrade again from the UI Panel as nec-
During the Software Upgrade, the software version data that was obtained for version matching was
cessary or schedule another software upgrade appointment.)
found to be invalid.
021-541 An invalid software update configuration has detected. [Corrective Actions]
[Fault Name] Turn the Device OFF and ON.
An invalid software update configuration has detected. If the problem still persists, perform the following:
[Error Type] Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
Job
[Fault Content]
The software upgrade feature settings is invalid (Software Upgrade) 021-544 EP-BB Chain-Link setting file access Fail
When the software upgrade is about to commence, it was detected that the feature settings of the soft- EP-BB Chain-Link setting file access Fail
ware upgrade is disabled. [Error Type]
Check the customer’s contract information and set the service parameter of the device appropriately. [Fault Content]
Obtain permission from the customer to perform the software upgrade again from the UI Panel as nec- Unable to access the EP-BB Chain-Link setting file.
cessary or schedule another software upgrade appointment.
021-542 Reserved Software update capability Fail During the Chain-Link change process prompted by a Chain-Link change instruction from the EP Cen-
[Fault Name] ter, the Chain-Link setting file that was created in the Hard Disk cannot be opened.
Reserved Software update capability Fail [Corrective Actions]
[Error Type] Make a Service Call and perform the appropriate procedure.
Job Check whether there is any problem with the Hard Disk and perform the Chain-Link change instruction
again as required.
[Fault Content]
The date specification software update function was detected to be not available (Software Upgrade) 021-545 An EP-BB Function Execution was Not Necessary Fail
Although it is now the appointed date for software upgrade, it was detected that the date specified firm- An EP-BB Function Execution was Not Necessary Fail
ware upgrade is unable to be performed. [Error Type]
Check whether the Hard Disk is removed and install it is it is. [Fault Content]
If the Hard Disk is malfunctioning, replace it. The execution of an unnecessary EP-BB function is detected
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[Detection Conditions] 021-547 Couldn't resolve host name (CA) Fail.
When a function is awaiting execution after the activation trigger (UI instruction, etc.) for EP-BB function [Fault Name]
was generated, it was detected that the execution is no longer necessary due to a registration cancela-
Couldn’t resolve host name (CA) Fail.
tion or other EP error.
Job
If the EP contract is still valid, contact the telephone center.
If it has expired, no further action is required. [Fault Content]
Server Address Resolution Error (CA)
Check with the EP Center for the EP contract status and registration status. [Detection Conditions]
Address resolution of EP client certificate issuance station host name has failed when acquiring the EP
If there is no problem with the contract status and registration status, refer to the Error History and check certificate.
whether any other EP error had occurred at the same time as the occurrence of this Fault. ’SECEP_RESOLVE_HOST’ was returned due to secep.
If it has, resolve that error. Check the following in the Device.
If the status does not improve, obtain the Pfshowinfo9 log and contact the Support Department. -Check the DNS server address settings.
2.5.1 Logging/Extraction Tool Function Explanation -Check the default gateway settings.
021-546 Couldn't resolve proxy name (CA) Fail. -Check the subnet mask settings.
[Fault Name]
If the problem persists after checking the above settings, there may be a network failure or DNS server
Couldn’t resolve proxy name (CA) Fail.
failure. Contact the client’s Network Administrator.
[Error Type]
Job
[Fault Content] immediately after the problem has occurred and contact the Support Department.
Proxy Server Address Resolution Error (CA) 021-548 Couldn't connect to host/proxy (CA) Fail.
Address resolution of the EP proxy server name has failed when acquiring EP certificate.
Couldn’t connect to host/proxy (CA) Fail.
’SECEP_RESOLVE_PROXY’ was returned due to secep.
[Error Type]
[Fault Content]
Server Connection Error (CA)
-Check the subnet mask settings. Unable to connect to the EP client certificate issuance station or the EP proxy server when acquiring the
EP certificate. Either that or unable to receive the response from the EP client certificate station.
Due to secep, the case of ’SECEP_CONNECT_ERROR’ (server Power OFF will be included), or
For BB-Direct configuration, check the following:
’SECEP_GOT_NOTHING’ was returned.
-Check the EP proxy server URL settings. [Chain-Link(920-035) or KO setting]
If the problem persists after checking the above settings, there may be a network failure or DNS server
failure. Contact the client’s Network Administrator.
immediately after the problem has occurred and contact the Support Department. -Check the subnet mask settings.
[Fault Content]
For BB-Direct configuration, check the following: SSL Certificate Invalid (CA)
-Check the EP proxy server settings. (Chain-Link(920-035~920-039) or KO setting) [Detection Conditions]
The SSL server certificate of the EP client certificate issuance station is not legitimate when acquiring the
If the problem still persists after checking the above setting, contact the client’s network administrator EP certificate.
since there is a possibility of the router being blocked by firewall setting, network failure, or EPA-Server of ’SECEP_SSL_PEER_CERTIFICATE’ was returned due to secep.
FQDN having been changed (in case of EPA-Server mode).
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet Check the following in the Device.
immediately after the problem has occurred and contact the Support Department. -Check the connection of the LAN cable.
021-549 Couldn't establish SSL session (CA) Fail.
[Fault Name] -Check the subnet mask settings.
Couldn’t establish SSL session (CA) Fail.
-Check the EP proxy server settings.
[Error Type]
Job If the problem still persists after checking the above setting, contact the network administrator since
[Fault Content] there is a possibility of a problem with the DNS server setting or SSL proxy server setting.
SSL Session Error (CA)
[Detection Conditions] If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
An error occurred during handshake of SSL/TLS when acquiring the EP certificate.
’SECEP_SSL_CONNECT_ERROR’ was returned due to secep. 021-551 Proxy unauthorized access (CA) Fail.
Check the following in the Device. Proxy unauthorized access (CA) Fail.
-Check the connection of the LAN cable. [Error Type]
-Check the DNS server address settings. Job
-Check the default gateway settings. [Fault Content]
-Check the subnet mask settings. Proxy Authentication Error (CA)
-Check the EP proxy server settings. [Detection Conditions]
-SSL Version Setting Check the Chain-Link(701-133) (DMP-X and later) Failed to authenticate the EP proxy server when acquiring the EP certificate.
’SECEP_PROXY_UNAUTHORIZED_ACCESS’ was returned due to secep.
possibility of the SSL version of the applicable device being blocked by the router/firewall setting, or DNS
server failure or network failure. Check the following in the Device.
-Check the URL of the EP proxy server.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet -Check the EP proxy server authentication user.
immediately after the problem has occurred and contact the Support Department. -Check the EP proxy server authentication password.
021-550 An invalid peer certificate has received (CA) Fail.
[Fault Name] server settings may have changed/failed. Contact the client’s Network Administrator.
An invalid peer certificate has received (CA) Fail.
[Error Type] If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
Job immediately after the problem has occurred and contact the Support Department.
021-552 Couldn't use specified cipher (CA) Fail.
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[Fault Name] 021-554 An invalid CFILE has received Fail.
Couldn’t use specified cipher (CA) Fail. [Fault Name]
[Error Type] An invalid CFILE has received Fail.
Job [Error Type]
[Fault Content] Job
Encryption Method Invalid (CA) [Fault Content]
[Detection Conditions] EP proxy server auto detect error (PAC file format invalid)
Unable to use the specified encryption method for the communication with the EP client certificate issu- [Detection Conditions]
ance station EP when acquiring the SSL certificate.
The format of the PAC file (CFILE) acquired during EP proxy setting is invalid (an error occurred during
’SECEP_SSL_CIPHER’ was returned due to secep.
JavaScript execution).
[Corrective Actions] ’APD_ERROR_CFILE_FORMAT’ was returned due to apdlib.
Turn the power OFF and ON. [Corrective Actions]
If the status does not improve, collect pfshowinfo9 log and network log immediately after the issue Check with the network administrator about the format of the PAC file since there is a possibility of PAC
occurred and contact the Support Department.
file (CFILE) that is registered to the HTTP server is written in an invalid manner Javascript.
021-553 An Invalid Message has received (CA) Fail.
[Fault Name] If the problem persists, collect the pfshowinfo9 log immediately after the problem has occurred and con-
An Invalid Message has received (CA) Fail. tact the Support Department.
[Error Type] 021-555 The result of searching proxy is invalid Fail.

Job [Fault Name]
[Fault Content] The result of searching proxy is invalid Fail.
Communication Message Invalid (CA) [Error Type]
Invalid message was sent to or received from the CA department during EP certificate acquiring commu- [Fault Content]
nication. EPproxy server auto detect error (PAC file execution error)
’SECEP_SERVER_ERROR’ was returned due to secep. [Detection Conditions]
[Corrective Actions] The return value as a result of executing FindProxyForURL of PAC file (CFILE) that was acquired during
Check the following. the EP proxy setting is invalid.
-Check the connection of the LAN cable. ’APD_ERROR_CFILE_RESULT’ was returned due to apdlib.
-Check the default gateway settings. [Corrective Actions]
-Check the subnet mask settings. Check with the client’s network administrator to see if there is any error in the PAC file (CFILE) that is reg-
-Check the EP server settings. [Chain-Link(920-003~920-006)] istered to the HTTP server.
For BB-Direct configuration, check the following: If the problem persists, collect the pfshowinfo9 log immediately after the problem has occurred and con-
-Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings] tact the Support Department.
021-556 A connection has timed out to get CFILE Fail.
If the problem persists after checking the above settings, there may be a network failure or the FQDN of [Fault Name]
the EPA server having been changed (in case of EPA Server mode is used). Contact the client’s Network
A connection has timed out to get CFILE Fail.
Administrator.
[Error Type]
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log Job
[Fault Content] If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
EPproxy server auto detect error (PAC file acquiring communication timeout) immediately after the problem has occurred and contact the Support Department.
[Detection Conditions] 021-558 CFILE not found Fail.

Unable to acquire the PAC file because communication timeout has occurred with the HTTP server dur- [Fault Name]
ing PAC file acquiring communication (CFILE) during the EP proxy setting. CFILE not found Fail.
’APD_ERROR_CFILE_GET_TIMEOUT’ was returned due to apdlib. [Error Type]
-Check the connection of the LAN cable. EP proxy server auto detect error (PAC file cannot be found)
Unable to find the PAC file (CFILE) in the HTTP server during EP proxy setting.
’APD_ERROR_CFILE_GET_NOTFOUND’ was returned due to apdlib.
Contact the client’s network administrator since there is a possibility of HTTP server failure or network
failure that provides the PAC file (CFILE). Check the EP-BB proxy detection method setting(920-067).
Either that or there is a possibility of network failure. Contact the client’s network administrator.
possibility of PAC file (CFILE) not registered to the HTTP server, or the PAC file URL information is
immediately after the problem has occurred and contact the Support Department. wrong.
021-557 Couldn't connect to server to get CFILE Fail. If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
[Fault Name] immediately after the problem has occurred and contact the Support Department.
Couldn’t connect to server to get CFILE Fail. 021-559 Couldn't get CFILE by size over Fail.
Job Couldn’t get CFILE by size over Fail.
EP proxy error auto detect error (PAC file acquiring communication connection error)
Job
Unable to acquire the PAC file (CFILE) (Connection error).
EP proxy server auto detect error (PAC file size exceeded)
’APD_ERROR_CFILE_GET_CONNECT’ was returned due to apdlib.
[Corrective Actions] Unable to acquire the file because the size of the PAC file (CFILE) was too large PAC during EP proxy set-
Check the following in the Device. ting.
-Check the connection of the LAN cable. ’APD_ERROR_CFILE_GET_NOSPC’ was returned due to apdlib.
-Check the DNS server address settings. [Corrective Actions]
-Check the subnet mask settings. Check the following in the Device.
-Check the default gateway settings. Check the EP-BB proxy detection method setting(920-067).
If the problem persists after checking the above setting, check with the client’s network administrator
If the problem persists after checking the above setting, contact the network administrator because there whether the PAC file (CFILE) registered to HTTP server has exceeded 64KB, and if it exceeds 64KB, cor-
is a possibility of HTTP server that provides the PAC file (CFILE), DNS server failure or a network failure. rect it so that is will fit into this size. Change the EP-BB proxy detection method to different method.
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If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi- [Fault Name]
ately after the problem has occurred and contact the Support Department. A connection has timed out to get CURL Fail.
021-560 CFILE couldn't be obtained (other error) Fail. [Error Type]
[Fault Name] Job
CFILE couldn’t be obtained (other error) Fail. [Fault Content]
[Error Type] EP proxy server auto detect error (PAC file URL information cannot be found)
Job [Detection Conditions]
[Fault Content] URL information (CURL) was not found in DHCP server or DNS server during the communication for
EP proxy server auto detect error (PAC file acquisition failed) acquiring PAC file URL information.
[Detection Conditions] ’APD_ERROR_CURL_GET_TIMEOUT’ was returned due to apdlib.
Unable to acquire PAC file (CFILE) (Other error). [Corrective Actions]

’APD_ERROR_CFILE_GET_OTHER’ was returned due to apdlib. Check the following in the Device.
[Corrective Actions] -Check the connection of the LAN cable.
Turn the power OFF and ON. -Check the DNS server address settings.
If the problem persists, collect the pfshowinfo9 log and network packet immediately after the problem has -Check the default gateway settings.
occurred and contact the Support Department. -EP-BB Proxy Detection Method Setting (920-067)
021-561 Invalid CURL format has detected Fail.

[Fault Name] possibility of DHCP server or DNS server failure which the URL information (CURL) of PAC file is regis-
Invalid CURL format has detected Fail. tered, or a network failure.
[Error Type]
Job If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi-
[Fault Content]
EP proxy server auto detect error (PAC file URL information invalid) 021-563 CURL couldn't be obtained from CFILE Fail.
The (CURL) format of PAC file URL information is invalid. CURL couldn’t be obtained from CFILE Fail.
’APD_ERROR_CURL_FORMAT’ was returned due to apdlib. [Error Type]
-Check the EP-BB proxy detection method setting(920-067), PAC file storage destination URL(CWIS, or EP proxy server suto detect error PAC file URL information acquiring communication timeout)
920-068). [Detection Conditions]
Communication timeout with the DHCP server or the DNS server when acquiring the URL information
If the problem persists after checking the above setting, check the following with the network administra- (CURL) of PAC file.
tor. ’APD_ERROR_CURL_GET_NOTFOUND’ was returned due to apdlib.
Check the DHCP server or the PAC file URL information (CURL) registered in DNS server.
-Check if the DHCP option is 252.
-Check if the SRV record of the ’wpad. (domain name)’ host is correct.
ately after the problem has occurred and contact the Support Department. If the problem persists after checking the above setting, contact the network administrator since there is a
possibility of a flaw in the server setting of the DHCP server or the DNS server where the PAC file URL
021-562 A connection has timed out to get CURL Fail. information (CURL) is registered.
If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi- reset the 3Gnet-BOX, power Off/On the MF machine.
021-564 CURL couldn't be obtained from CFILE (other error) Fail. If that also did not work,
[Fault Name] - 3Gnet-BOX diagnostics report
CURL couldn’t be obtained from CFILE (other error) Fail.
[Error Type] 021-566 Out of range Fail (3Gnet-BOX).
Job [Fault Name]
[Fault Content] Out of range Fail (3Gnet-BOX).
EP proxy server auto detect error (PAC file URL information acquisition failed) [Error Category]
Unable to acquire (CURL) of the PAC file (Other errorj. [Fault Contents]
’APD_ERROR_CURL_GET_OTHER’ was returned due to apdlib. Signal is out of range (3Gnet-BOX)
[Corrective Actions] [Conditions for detection]
Turn the power OFF and ON. The signal of the 3G line used by 3Gnet-BOX is out of range
If the status does not improve, collect pfshowinfo9 log and network log immediately after the issue
occurred and contact the Support Department. "SESSMGR_USBRNDIS_ERR_OUT_OF_RANGE" is returned from SessionMgr.
021-565 3G connection timeout Fail (3Gnet-BOX). Or, "SECEP_BEE_COMM_OUT_OF_RANGE" is returned from secep.
[Fault Name] [Procedure]
3G connection timeout Fail (3Gnet-BOX). Print out the 3Gnet-BOX diagnostics report, and check if signal is low or out of range, or the signal
strength LED indicator of 3Gnet-BOX is not 2 or more, perform the following.
[Error Category]
Job
[Fault Contents] - Things near the antenna which are shielding it should be removed.
3G line connection timeout (3Gnet-BOX)
[Conditions for detection] When the problem persists after the checks,
Connection timeout for 3G line used by 3Gnet-BOX. reset the 3Gnet-BOX, power Off/On the MF machine.
"SESSMGR_USBRNDIS_ERR_CONNECT_TIMEOUT" is returned from SessionMgr. If that also did not work,

Or, "SECEP_BEE_CONNECT_TIMEOUT" is returned from secep. - 3Gnet-BOX diagnostics report
[Procedure] - Obtain the PfShowInfo8 log, and contact the Support Department.
- If USB connection status is not connected, check the status of the USB connection of 3Gnet-BOX. 021-567 SIM card NG Fail (3Gnet-BOX).
[Fault Name]
SIM card NG Fail (3Gnet-BOX).
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB
[Error Category]
RNDIS adapter. Job
[Fault Contents]
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated SIM card error (3Gnet-BOX)
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Status of SIM card inserted in 3Gnet-BOX is error. Job
[Fault Contents]
"SESSMGR_USBRNDIS_ERR_SIM_NG", "SIM_CONFIRMING" is returned from SessionMgr. Connection timeout with USB (3Gnet-BOX)
Or, "SECEP_BEE_SIM_NG", "SECEP_BEE_SIM_CONFIRMING" is returned from secep.
USB connection with 3Gnet-BOX failed.
[Procedure]
Check that the proper SIM card is inserted correctly in 3Gnet-BOX. "SESSMGR_USBRNDIS_ERR_USB_CONNECT" is returned from SessionMgr.
Or, "SECEP_BEE_USB_CONNECT_ERR" is returned from secep.
When the problem persists after the checks, [Procedure]
reset the 3Gnet-BOX, power Off/On the MF machine.
Check that the USB cable connecting the 3Gnet-BOX and MF machine is not disconnected, and if yes,
reconnect it, then power OFF/ON.
- 3Gnet-BOX diagnostics report When the problem persists after the checks,
- Obtain the PfShowInfo8 log, and contact the Support Department. Reset the 3Gnet-BOX, power Off/On the MF machine.
021-568 Time setting Fail (3Gnet-BOX). If that also did not work,
[Fault Name] - 3Gnet-BOX diagnostics report
Time setting Fail (3Gnet-BOX).
[Error Category]
Job 021-570 Cannot routing Fail (3Gnet-BOX).
[Fault Contents] [Fault Name]
Time synchronization failure (3Gnet-BOX) Cannot routing Fail (3Gnet-BOX).
Time synchronization with 3Gnet-BOX failed. Job
[Fault Contents]
"SESSMGR_USBRNDIS_ERR_TIME_SETTING" is returned from SessionMgr. MFP communication path determination failure (3Gnet-BOX)
[Procedure] [Conditions for detection]
Check the time setting of the device, and if incorrect, reset the time, then power OFF/ON. MFP address for 3G line used by 3Gnet-BOX is not set, or routing configuration failed.
When the problem persists after the checks, "SESSMGR_USBRNDIS_ERR_MFP_IPADDR", "SESSMGR_USBRNDIS_ERR_ROUTING" is

reset the 3Gnet-BOX, power Off/On the MF machine. returned from SessionMgr.
Or, "SECEP_BEE_RUTING_ERR", "SECEP_BEE_MFP_IPADDR_ERR" is returned from secep.
If that also did not work, [Procedure]
- 3Gnet-BOX diagnostics report Reset the 3Gnet-BOX, power Off/On the MF machine.
021-569 USB connection timeout Fail (3Gnet-BOX). - 3Gnet-BOX diagnostics report
[Fault Name]
USB connection timeout Fail (3Gnet-BOX).
021-571 Over max call Fail (3Gnet-BOX). [Procedure]
[Fault Name] Power OFF/ON the MF machine.
Over max call Fail (3Gnet-BOX).

[Error Category]
Job
[Fault Contents] If that also did not work,
Simultaneous line connections exceeded (3Gnet-BOX) - 3Gnet-BOX diagnostics report
[Conditions for detection] - Obtain the PfShowInfo8 log, and contact the Support Department.
Exceeding simultaneous connections to the 3G line used by 3Gnet-BOX is detected.
021-573 3GAdapter Error Fail (3Gnet-BOX).

"SESSMGR_USBRNDIS_ERR_MFP_MAX_CALL" is returned from SessionMgr.
Or, "SECEP_BEE_MFP_MAX_CALL" is returned from secep.
[Fault Name]
3GAdapter Error Fail (3Gnet-BOX).
[Procedure]
[Error Category]
Job
When the problem persists after the checks, [Fault Contents]

Reset the 3Gnet-BOX, power Off/On the MF machine. 3G Adapter Error (3Gnet-BOX)
If that also did not work, Error at the 3Gnet-BOX occurred.
- Obtain the PfShowInfo8 log, and contact the Support Department. "SESSMGR_USBRNDIS_ERR_ADAPTER_OTHER",
"SESSMGR_USBRNDIS_ERR_ADPTER_CANNOT_OPERATE" is returned from SessionMgr.
021-572 RNDIS misc Error (3Gnet-BOX).

Or, "SECEP_BEE_ADAPTER_OTHER_ERR", "SECEP_BEE_CANNOT_OPERATE" is returned
[Fault Name] from secep.
RNDIS misc Error (3Gnet-BOX). [Procedure]
[Error Category] Reset the 3Gnet-BOX, power Off/On the MF machine.
Job
[Fault Contents] When the problem persists after the checks,
RNDIS library error (3Gnet-BOX). Reset the 3Gnet-BOX, power Off/On the MF machine.
Error occurred in communication library (RNDIS) when processing 3Gnet-BOX communication. If that also did not work,
"SESSMGR_USBRNDIS_ERR_INTERNAL_ERROR", - Obtain the PfShowInfo8 log, and contact the Support Department.
"SESSMGR_USBRNDIS_ERR_CONVERT_FAILURE",
"SESSMGR_USBRNDIS_ERR_ARGUMENT_ERROR", 021-574 Cannot open 3G connection Fail (3Gnet-BOX).
"SESSMGR_USBRNDIS_ERR_BEFORE_INITIALIZE", [Fault Name]
"SESSMGR_USBRNDIS_ERR_CANNOT_ABORT", Cannot open 3G connection Fail (3Gnet-BOX).
uncategorized errors are returned from SessionMgr.
[Error Category]
Job
Or, "SECEP_BEE_INTERNAL_ERR" is returned from secep.
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[Fault Contents]
3G line connection error (3Gnet-BOX) 021-576 DNS connect Fail (3Gnet-BOX).
[Conditions for detection] [Fault Name]
Duplicate IP address was detected at MFP when connecting to the 3G line used by 3Gnet-BOX, or error DNS connect Fail (3Gnet-BOX).
of requiring the reset of the adapter and restart of the device was detected, and line connection failed.
[Error Category]
Job
"SESSMGR_USBRNDIS_ERR_DETECTED_DUPLICATED_ADDR",
"SESSMGR_USBRNDIS_ERR_REQUIRE_REST" is returned from SessionMgr. [Fault Contents]
Or, "SECEP_BEE_DUPLICATED_ADDR_ERR", "SECEP_BEE_REQUIRE_RST" is returned from DNS server communication error (3Gnet-BOX).
secep. [Conditions for detection]
[Procedure] DNS server communication error occurred during 3G communication used by 3Gnet-BOX.
"EAI_FAIL" is returned from DNSResolver.
When the problem persists after the checks, Or, "SECEP_BEE_DNS_CONNECT_ERR" is returned from secep.
Reset the 3Gnet-BOX, power Off/On the MF machine. [Procedure]
If that also did not work, - If signal is low or out of range, perform the following.
- 3Gnet-BOX diagnostics report - Raise the 3Gnet-BOX antenna if it has fallen.
- Obtain the PfShowInfo8 log, and contact the Support Department. - Things near the antenna which are shielding it should be removed.
021-575 DNS Resolver init Fail (3Gnet-BOX). RNDIS adapter.
[Fault Name]
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated
DNS Resolver init Fail (3Gnet-BOX).
[Error Category]
Job When the problem persists after the checks,
[Fault Contents] Reset the 3Gnet-BOX, power Off/On the MF machine.
DNS library not initialized (3Gnet-BOX)
[Conditions for detection] If that also did not work,
Communication library which is not initialized when connecting to the 3G line used by 3Gnet-BOX is - 3Gnet-BOX diagnostics report
detected. - Obtain the PfShowInfo8 log, and contact the Support Department.
"EAI_AGAIN" is returned from DNSResolver. 021-577 DNS resolve host Fail (3Gnet-BOX).
[Procedure] [Fault Name]
DNS resolve host Fail (3Gnet-BOX).
[Error Category]
Job
[Fault Contents]
If that also did not work, DNS name resolution error (3Gnet-BOX).
- 3Gnet-BOX diagnostics report [Conditions for detection]

- Obtain the PfShowInfo8 log, and contact the Support Department. Name resolution of EP server during 3Gnet-BOX communication failed.
"EAI_NONAME" is returned from DNSResolver. Reset the 3Gnet-BOX, power Off/On the MF machine.
[Procedure]
Print out the 3Gnet-BOX diagnostics report, and check the following items. If that also did not work,
- If signal is low or out of range, perform the following. - 3Gnet-BOX diagnostics report
- Raise the 3Gnet-BOX antenna if it has fallen. - Obtain the PfShowInfo8 log, and contact the Support Department.
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB 021-579 DNS Resolver misc Error (3Gnet-BOX).
RNDIS adapter.
[Fault Name]
DNS Resolver misc Error (3Gnet-BOX).
[Error Category]
Job
If the problem persists, check with the Help Desk if there is any communication fault with the 3G line (ded- [Fault Contents]
icated line). DNS library error (3Gnet-BOX)
If that also did not work, Error occurred in communication library (DNSResolver) during 3Gnet-BOX communication.
- Obtain the PfShowInfo8 log, and contact the Support Department. "EAI_BADFLAGS", "EAI_FAMILY", "EAI_MEMORY", "EAI_SERVICE", "EAI_SOCKTYPE",
"EAI_BADHINTS", or uncategorized error are returned from DNSResolver.
021-578 DNS resolve Host (CA) Fail (3Gnet-BOX).
[Fault Name] [Procedure]
DNS resolve Host (CA) Fail (3Gnet-BOX).
[Error Category]
Job
[Fault Contents]
DNS name resolution (CA) error (3Gnet-BOX). If that also did not work,
[Conditions for detection] - 3Gnet-BOX diagnostics report
Name resolution of CA server during 3Gnet-BOX communication failed. - Obtain the PfShowInfo8 log, and contact the Support Department.
"SECEP_BEE_RESOLVE_HOST" is returned from secep.

021-580 IP Protocol inactive Fail (3Gnet-BOX).
[Procedure]
[Fault Name]
IP Protocol inactive Fail (3Gnet-BOX).
[Error Category]
- Things near the antenna which are shielding it should be removed. Job
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB [Fault Contents]
RNDIS adapter. IP communication error with 3Gnet-BOX (3Gnet-BOX)
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated TCP/IP protocol status is detected as cannot communicate during 3G communication used by 3Gnet-
line) (company-wide announcement, etc). BOX.
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Detection during Wep communication, or "SECEP_BEE_IP_PROT_INACTIVE" is returned by secep. [Error Type]
[Procedure] Job
Power OFF/ON the MF machine. [Fault Content]
The competition with lump-sum setting/the acquisition (The software update)
When the problem persists after the checks, [Detection Conditions]
It detected being during lump-sum setting/acquisition processing when beginning the download of FW.
It executes a software update once again waiting until lump-sum setting/the acquisition processing com-
- 3Gnet-BOX diagnostics report plete.
- Obtain the PfShowInfo8 log, and contact the Support Department. Turn the power OFF and ON. When trouble isn’t canceled, it executes a software update once again.
If the status does not improve, collect pfshowinfo9 log and network log immediately after the issue
021-581 DNS resolve Host (Fwrt) Fail (3Gnet-BOX). occurred and contact the Support Department.
[Fault Name] 021-700 Accessory Failure
DNS resolve Host (Fwrt) Fail (3Gnet-BOX). [Error Type]
[Error Category] job
Job [Fault Content]
[Fault Contents] EP Accessory - Service Canceled By Disable-USB Accessory Failure or Disconnect
DNS name resolution (Fwrt) error (3Gnet-BOX). [Detection Conditions]
[Conditions for detection] With one of the following USB-related Local Fails occurring, a job has been started.
Name resolution of repository server during 3Gnet-BOX communication failed. 021-210 USB IC Card Reader connection error
021-211 USB IC Card Reader broken
"EAI_NONAME" is returned from DNSResolver. 021-212 USB IC Card Reader preparing error
[Procedure] [Corrective Actions]
Print out the 3Gnet-BOX diagnostics report, and check the following items. Check the occurring Local Fail (described later) and take the corrective action for the Fault Code before
- If signal is low or out of range, perform the following. rerunning the job with which the Fail has occurred.
- Raise the 3Gnet-BOX antenna if it has fallen. (One of the Fault Codes 021-210, 021-211 and 021-212 is occurring.)
- Things near the antenna which are shielding it should be removed. If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
the occurrence of the problem, and then contact the support division for directions.
RNDIS adapter. OF-09 Common Job Fail
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated 021-701 Accessory Preparing
[Error Type]
job
[Fault Content]
EP Accessory - Service Canceled By Disable-USB Accessory Preparing
If that also did not work, [Detection Conditions]

- 3Gnet-BOX diagnostics report While the USB-connected accessory is being started, that is, before it is ready, a job has been started.
- Obtain the PfShowInfo8 log, and contact the Support Department. [Corrective Actions]
Wait for a specific time (default: 3 min.) for USB Accessory to start before rerunning the job with which the
Fail has occurred.
021-582 SWupdate and Batch conflict Fail.
( If the accessory is not ready after the above-mentioned period of time, this machine will display 021-212 If the problem persists, perform the following procedure to repair it.
on the panel. In this case, take the corrective action for 021-212. ) OF-09 Common Job Fail
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
after the occurrence of the problem, and then contact the support divison for directions.
021-750 U Parts Request Fail (EP-SV)
[Error Type]
Job Fail
021-731 EP Accessory - Function Disabled
[Fault Content]
[Error Type]
EP-SV - Used Parts Collection order failed.
Job Fail
[Fault Content]
When the Used Parts Collection Order was processed, an error was sent by the EP-SV.
EP Accessory - Disabled Function
Contact the telephone center.
When MDSS is connected and color copying is prohibited using the Coin Kit, a color copy job was
requested.
[Corrective Actions] 021-751 Maintenance Request Fail (EP-SV)
Check the settings. [Error Type]
Job Fail
021-732 EP Accessory Error732 [Fault Content]
[Error Type] EP-SV - Inspection/Repair/Preliminary Diagnostic request failed.
[Fault Content] When an Inspection/Repair/Preliminary Diagnostic Request was processed, an error was sent by the
EP-SV.
EP Accessory - Service Canceled By Disable
Check that the telephone line is connected. Wait and send the request again.
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value.
[Corrective Actions] OF-11 Fax Job Fail
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees or card
value.
If the problem persists, perform the following procedure to repair it. 021-770 U Parts Request Fail (EP-DX)
Job Fail
021-733 EP Accessory Error733 [Fault Content]
[Error Type] EP-DX - Used Parts Collection order failed.

[Fault Content] EP-DX - Used Parts Collection order failure was detected.
EP Accessory Service Canceled By Color Mode Restriction [Corrective Actions]
[Detection Conditions] Check that the telephone line is connected. Wait and send the request again.
If the problem persists, contact the Telephone Center directly.
With an accessory installed, there was Color Mode Restriction or the upper limit was reached.
Check the following too:
OF-11 FAX Job Fail
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that does not
reach its upper limit in Color mode.
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021-771 Maintenance Request Fail (EP-DX) 021-942 EP - Scan Service Paused By Color Mode
Job Fail Operation Error
EP-DX - Inspection/Repair/Preliminary Diagnostic request failed. EP Accessory - Scan Service Paused By Color Mode Restriction
Inspection/Repair/Preliminary Diagnostic request failed. With an accessory installed, there was Color Mode Restriction or the upper limit was reached.
Fax Card returned NG because the line was busy. [Corrective Actions]
[Corrective Actions] Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that does not
Check that the telephone line is connected. Wait and send the request again. reach its upper limit in Color mode.
If the problem persists, contact the Telephone Center directly.
Check the following too: 021-943 EP - Print Service Paused By Disable
OF-11 FAX Job Fail [Error Type]
Operation Error
021-772 EPDX Install, Remove Error [Fault Content]
[Error Type] EP Accessory - Print Service Paused By Disable
[Fault Content] With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value.
EP-DX - Installation/Removal failed. [Corrective Actions]
[Detection Conditions] Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees or card
The system detected that the EP-DX - installation/removal has failed because it was absent at power ON. value.
Fax Card returned NG because the line was busy.
[Corrective Actions] 021-944 EP - Print Service Paused By Color Mode
Check that the telephone line is connected. Wait and send the request again. [Error Type]
If the problem persists, contact the Telephone Center directly. Operation
Check the following too: [Fault Content]
OF-11 FAX Job Fail
EP Accessory - Print Service Paused By Color Mode Restriction
021-941 EP - Scan Service Paused By Disable The following were detected when an accessory was installed:
[Error Type] 1. ’Color Print Prohibited’ is set in the machine.
Operation Error When color is prohibited, this error will appear when ’Black’ is not specified for printing from the PC
[Fault Content] even if the printed document contains only B/W pages.
2. The number of color print sheets of the Accessory (= DocuLyzer) that is installed to the machine has
EP Accessory - Scan Service Paused By Disable
reached the upper limit.
[Detection Conditions] <<Detailed Explanation>> The ’Color Current Count Value for Each Output Color’ in the Card that is
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value. inserted into the DocuLyzer has reached the ’Upper Limit for Each Output Color’ that is stored in the Doc-
[Corrective Actions] uLyzer.
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees or card * In Taiga, (1) will occur but (2) will not.
value. [Corrective Actions]
1. Operate the color limit keys in the machine to allow color print.
Or, use the Printer Driver in the PC to instruct printing in ’Black’ mode (instructing ’Auto’ or ’Color’ will not
improve the situation.)
021-948 Subtractive Accessory Disable (Print)
(2-1) In DocuLyzer, reset the ’Color Current Count Value for Each Output Color’ of the target card.
(2-2) Insert a card with count that has not reached the upper limit of the color count.
[Error Type]
Operation Fail
[Fault Content]
021-945 EP - Service Paused By Disable
The remaining rate Subtractive Accessory has is insufficient. (Print Service Paused By Subtractive
[Error Type] Accessory Disable)
[Fault Content] This occurs during printing on paper or direct copy.
EP Accessory - Service Paused By Disable If with ICCG + Dispensor or Coin Kit connected, IOTsc detects that the remaining rate the Dispensor or
[Detection Conditions] Coin Kit has is insufficient, it causes a job to be temporarily stopped.
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value. [Corrective Actions]
[Corrective Actions] In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the case of
Coin Kit, add a necessary amount of money to continue the job.
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees or card
value.
021-949 Subtractive Accessory Disable
021-946 EP - Service Paused By Color Mode [Error Type]
[Fault Content] The remaining rate Subtractive Accessory has is insufficient. (Service Paused By Subtractive Acces-
sory Disable)
EP Accessory - Service Paused By Color Mode Restriction
With an accessory installed, there was Color Mode Restriction or the upper limit was reached. This occurs only when a job is temporarily stopped, not while a job is in progress.
*This occurs if a job stops due to a non-accessory factor and the card is then extracted and then starting
[Corrective Actions] the job is attempted.
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that does not If with ICCG + Dispensor or Coin Kit connected, EP-Cont detects that the remaining rate the Dispensor or
reach its upper limit in Color mode.
Coin Kit has is insufficient, it causes a job to be temporarily stopped.
021-947 Subtractive Accessory Disable (Scan) In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the case of
[Error Type] Coin Kit, add a necessary amount of money to continue the job.
Operation Fail
[Fault Content]
The remaining rate Subtractive Accessory has is insufficient. (Scan Service Paused By Subtractive
Accessory Disable)
This occurs during document scanning or direct copy.
If with ICCG + Dispensor or Coin Kit connected, IITsc detects that the remaining rate the Dispensor or
Coin Kit has is insufficient, it causes a job to be temporarily stopped.
In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the case of
Coin Kit, add a necessary amount of money to continue the job.
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023-500 Panel ROM Download Fail
[Fault Name]
Panel ROM Download Fail
[Error Type]
Job
[Fault Content]
Panel-ROM Data Write Processing Error Detection (DLD method)
Error was detected when writing into the Panel-ROM
Perform the download again. If the Fault reoccurs after retrying, replace the Panel.
023-600 Held Down Key Error(UI-Panel)
[Error Type]
record
[Fault Content]
A Key is held down.
[This is a hidden Fail.]
A hard key on the panel has been found to be held down for one or more consecutive minutes.
This is a Fail to convey a message. No action is required.
023-601 Held Down Softkey Error(UI-Panel)
[Error Type]
record
[Fault Content]
The Touch Panel is held down.
[This is a hidden Fail.]
The Touch Panel has been found to be held down for one or more consecutive minutes.
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024-340 IOT-ESS Communication Fail 1 [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail
Sub System Fail
No need to replace the ESS PWB.
[Fault Content]
(IOT):
MCU sending error detected by Controller 024-343 IOT-ESS Communication Fail 4
(Invalid parameter was used) [Error Type]
[Detection Conditions] Sub System Fail
An abnormal parameter is set as the argument for the Send function. [Fault Content]
[Corrective Actions] (IOT):
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU sending error detected by Controller
OF-06 IOT System Fail (Message length error)
No need to replace the ESS PWB. [Detection Conditions]
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The message
length of the sent Message Packet is incorrect.)
024-341 IOT-ESS Communication Fail 2
[Error Type]
Sub System Fail
[Fault Content] No need to replace the ESS PWB.
(IOT):
MCU sending error detected by Controller
(Sequence No. error)
Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
Sequencing No. of the sent Message Packet is incorrect.) [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU sending error detected by Controller
OF-06 IOT System Fail (Check code error)
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The check
code of the sent Message Packet is incorrect.)
[Error Type]
Sub System Fail
(IOT):
(Packet No. error)
Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The Packet
No. of the sent Message Packet is incorrect.) [Fault Content]
(IOT):
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MCU sending parity error detected by Controller [Error Type]
[Detection Conditions] Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A parity error [Fault Content]
was detected by hardware of the IOT.)
(IOT):
[Corrective Actions] MCU sending error detected by Controller
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. (Receiving abortion error)
OF-06 IOT System Fail [Detection Conditions]
The ESS-PWB should be also replaced. A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A receive
abort was detected by the IOT after the header had been recognized.)
024-347 IOT-ESS Communication Fail 7 [Corrective Actions]
Sub System Fail OF-06 IOT System Fail
Imari (IOT):
MCU send framing error detected by Controller 024-350 IOT-ESS Communication Fail 10
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A framing Sub System Fail
error was detected by hardware of the IOT.) [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU receiving error detected by Controller
OF-06 IOT System Fail (Sequence No. error)
The NAK that notifies of the occurrence of a transmission failure is received. (The Sequence No. of the
024-348 IOT-ESS Communication Fail 8 received Message Packet is incorrect.)
[Fault Content] OF-06 IOT System Fail
(IOT):
(Overrun error) 024-351 IOT-ESS Communication Fail 11
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (An overrun Sub System Fail
error was detected by hardware of the IOT.) [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU receiving error detected by Controller
OF-06 IOT System Fail (Packet No. error)
The NAK that notifies of the occurrence of a transmission failure is received. (The Packet No. of the
024-349 IOT-ESS Communication Fail 9 received Message Packet is incorrect.)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was detected
OF-06 IOT System Fail by hardware of the UART.)
The ESS-PWB should be also replaced. [Corrective Actions]
024-352 IOT-ESS Communication Fail 12 OF-06 IOT System Fail
[Error Type]
Sub System Fail
[Fault Content] 024-355 IOT-ESS Communication Fail 15
MCU receiving error detected by Controller [Error Type]
(Message length error) Sub System Fail
The NAK that notifies of the occurrence of a transmission failure is received. (The message length of the MCU receiving error detected by Controller
received Message Packet is incorrect.) (Framing error)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The NAK that notifies of the occurrence of a transmission failure is received. (A framing error was
OF-06 IOT System Fail detected by hardware of the UART.)
(No need to replace the ESS PWB.) [Corrective Actions]
024-353 IOT-ESS Communication Fail 13 OF-06 IOT System Fail
(No need to replace the ESS PWB.)
[Error Type]
Sub System Fail
[Fault Content] 024-356 IOT-ESS Communication Fail 16
MCU receiving error detected by Controller [Error Type]
(Check code error) Sub System Fail
The NAK that notifies of the occurrence of a transmission failure is received. (The check code of the MCU receiving overrun error detected by Controller
received Message Packet is incorrect.) [Detection Conditions]
[Corrective Actions] The NAK that notifies of the occurrence of a transmission failure is received. (An overrun error was
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. detected by hardware of the UART.)
OF-06 IOT System Fail [Corrective Actions]
(No need to replace the ESS PWB.) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
024-354 IOT-ESS Communication Fail 14 No need to replace the ESS PWB.
[Error Type]
Sub System Fail 024-357 IOT-ESS Communication Fail 17
MCU receiving error detected by Controller Sub System Fail
(Parity error) [Fault Content]
MCU receiving error detected by Controller
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(Receiving abortion error) [Detection Conditions]
[Detection Conditions] The IOT Driver initialization failed.
The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving was [Corrective Actions]
detected after the header had been recognized.)
[Corrective Actions] OF-06 IOT System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. (No need to replace the ESS PWB.)
(No need to replace the ESS PWB.)
024-361 Invalid IOT PaperSizeGroup Info
[Error Type]
024-358 IOT-ESS Communication Fail 18 Sub System Fail
Sub System Fail The paper size group data is different between the ESS and the IOT.
Print sequence error detected by Controller. (The paper feed and paper output that are not applicable to
The paper size group setting in the Controller does not match the paper size group data detected by the
the NBR are detected.) IOT.
The paper feed and paper output that are not applicable to the NBR are detected.
1. Initialize the NVM (user area).
[Corrective Actions] 2. Check the paper size group setting in the Controller and set a correct value.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 3. Refer to Generic Sensor FIP to check the sensor.
OF-06 IOT System Fail If the problem persists, perform the following procedure to repair it.
(No need to replace the ESS PWB.) OF-09 Common Job Fail
024-359 IOT-ESS Communication Fail 19 024-362 Page Sync Illegal Start

MCU transmission receiving rrror detected by Controller [Image Output]
(Invalid parameter was used) PAGE-SYNC occurred before video output preparation completes.
An abnormal parameter is set as the argument for the receiving function. During IOT output, before the output data was written to FIFO Full, PageSync became active. Basically,
[Corrective Actions] this is not affected by noises but may be affected by excessive noises.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-06 IOT System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
(No need to replace the ESS PWB.) OF-06 IOT System Fail
The ESS PWB should be also replaced.
024-360 IOT-ESS Initialization Fail
[Error Type] 024-363 Page Sync Illegal Stop
Sub System Fail [Error Type]
[Fault Content] Sub System Fail
Initialization error between IOT-ESS
[Image Output] Other errors in JBIG Lib
PAGE-SYNC completion error during video output [Detection Conditions]
[Detection Conditions] Not in use now.
At IOT output, PageSync is negated before the specified paper size is output. Basically, this is not [Corrective Actions]
affected by noises but may be affected by excessive noises.
[Corrective Actions] 1. Replace the ESS PWB.
024-367 Decompress Other Fail
[Error Type]
Sub System Fail
024-364 DMA Transfer Fail
[Fault Content]
[Error Type] Other errors from Decompress (Extension)
Sub System Fail
[Fault Content] Incorrect LINE SYNC was detected.
[Image Output]
1. Incorrect V-SYNC and H-SYNC signals were asserted during IOT output.
DMA Transfer Error
2. Data overrun has occurred (caused by the parameter setting error for Panther4).
[Detection Conditions] 2. only occurs during debugging.
During Reduce/Enlarge, reduction/enlargement was not completed even though the specified data was 1. is the main cause of error.
entered. This is probably caused by the SW failure or garbage data (RAM/HDD).
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence to
Turn the power OFF then ON. If the problem persists, perform the following. repair it.
1. Pull out and insert the System Memory to check the installation. OF-02 After performing the operation in HDD System Fail
2. Replace the RAM. OF-01 Common System Fail
3. If the problem persists, perform the procedures in ’OF-02 HDD System Fail’.
4. If the problem persists, perform the procedures in ’OF-01 Common System Fail’.
024-368 PCI Error
[Error Type]
024-365 Overflow on Loop Back Write Sub System Fail
Sub System Fail BUTTON: [Image Output]
[Fault Content] PCI Bus Error
Loopback Write Overflow [Detection Conditions]
[Detection Conditions] PCI access error occurred due to a faulty PCI bus.
The extended data exceeded the reserved buffer size. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence to
This failure is currently not displayed. repair it.
024-366 JBIG Library Other Fail OF-02 After performing the operation in HDD System Fail
[Error Type]
Sub System Fail
024-370 Marker Code Detection Fail
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[Error Type]
Sub System Fail 024-372 IOT-ESS Communication Fail 22
Marker Code Detection Error Sub System Fail
During Enlarge, when the file was enlarged only by the specified size, the end code (FF02) cannot be Sending error detected by Controller (Incorrect parameter instruction)
found in the compressed data.
[Corrective Actions] An illegal instruction for IOT Port No., Timeout Time, Pointer, or Transfer Size was detected.
• When it occurs only for certain documents (there is a high possibility that the S/W is faulty).
1. Change the Print mode (Normal/High Quality/High Resolution).
2. This may occur when the RAM size is changed.
A. Change the installed RAM size.
B. Change the RAM size. (Change the port settings or the receive buffer size, etc.)
If the problem persists, proceed to the following procedure to repair it. 024-373 IOT-ESS Communication Fail 23
OF-01 Common System Fail [Error Type]
OF-06 IOT System Faill Sub System Fail
OF-02 HDD System Fail [Fault Content]
• When it occurs for random or most documents, there is a high possibility that the HW is faulty. DLL communication failure recovery error detected by Controller
1. Pull out and insert the System Memory to check the installation. [Detection Conditions]
2. Replace the RAM.
When a message packet is sent from the Controller, the ACK packet from the IOT cannot be received
3. Pull out and insert or replace the cable or back plane between the ESS and the MCU. within the specified time after the specified number of retries.
If the problem persists, perform the following procedures in sequence to repair it. [Corrective Actions]
OF-06 IOT System Faill
024-371 IOT-ESS Communication Fail 21 024-374 Regi Con PLL Parameter Fail
Sub System Fail
Sub System Fail
The communication between the ESS and IOT has not been established, which is detected by the Con- RegiCon adjustment value setting error detected by Controller (Incorrect parameter instruction)
troller.
Incorrect color registration adjustment value is sent from the IOT.
When the Controller and IOT are turned ON (including recovery from Power Saver mode), a response
from the IOT to a request to establish communications from the Controller was not detected within the [Corrective Actions]
specified time. Turn the power OFF then ON. If the problem persists, perform the following.
[Corrective Actions] 1. Replace the harness connecting the ESS and IOT.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail OF-06 IOT System Fail
024-375 IOT-ESS Communication Fail 24 [Error Type]
[Error Type] History

[Fault Content] Billing Backup Counter 1 Recovery
DLL receiving error detected by Controller (Incorrect parameter instruction) [Detection Conditions]
[Detection Conditions] The Billing Backup Counter 1 is automatically repaired.
An illegal instruction for IOT Port No., Timeout Time, or Pointer was detected. [Corrective Actions]
[Corrective Actions] Only record the data to the history.
OF-06 IOT System Fail 024-602 Billing Backup Counter 2 repair
The ESS PWB should be also replaced. [Error Type]
History
024-376 IOT-ESS Communication Fail 25 [Fault Content]
[Fault Name] Billing Backup Counter 2 Recovery
IOT-ESS Communication Fail 25 [Detection Conditions]
[Error Type] The Billing Backup Counter 2 is automatically repaired.
Sub [Corrective Actions]
[Fault Content] Only record the data to the history.
(IOT): MCU image signal truncation detected by the Controller
[Detection Conditions] 024-603 SWKey Master Counter repair
Occurs when a break in connection is detected at the loopback terminal of the image signal line [Error Type]
[Corrective Actions] History
Turn the power OFF and ON. [Fault Content]
Check ROS Unit Image Signal disconnection (cable), if disconnected, repair it. SWKey Master Counter Recovery
If the problem still persists, perform the following: [Detection Conditions]
OF-06 IOT System Fail The SWKey Master Counter is automatically repaired.
It is also necessary to change the ESS PWB
024-600 Billing Master Counter repair
[Error Type] 024-604 SWKey Backup Counter 1 repair
History
[Error Type]
[Fault Content] History
Repair the Billing Master Counter.
[Fault Content]
[Detection Conditions] SWKey Backup Counter1 Recovery
The Billing Master Counter is automatically repaired.
[Corrective Actions] The SWKey Backup Counter 1 is automatically repaired.
024-601 Billing Backup Counter 1 repair
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024-605 SWKey Backup Counter 2 repair [Fault Content]
[Error Type] Billing Meter Type is automatically repaired. (IOT NVM repaired)
History [Detection Conditions]

[Fault Content] [This is a hidden Fail.]
SWKey Backup Counter2 Recovery Billing Meter Type (kept in IOT NVM) has been automatically repaired.
[Detection Conditions] NOTE: A Shutdown History report is logged.

The SWKey Backup Counter 2 is automatically repaired. [Corrective Actions]
[Corrective Actions] This is a Fail to convey a message. No action is required.
024-609 Billing CountType Master Counter repaire

024-606 Billing Meter Type Master Counter repaire [Error Type]
[Error Type] record
record [Fault Content]
[Fault Content] Billing Count Type is automatically repaired. (ESS SEEP repaired)
Billing Meter Type is automatically repaired. (ESS SEEP repaired) [Detection Conditions]
[Detection Conditions] [This is a hidden Fail.]
[This is a hidden Fail.] Billing Count Type (kept in ESS SEEP) has been automatically repaired.
Billing Meter Type (kept in ESS SEEP) has been automatically repaired.
NOTE: A Shutdown History report is logged.
024-610 Billing CountType Backup Counter 1 repaire

024-607 Billing Meter Type Backup Counter 1 repaire [Error Type]
[Error Type] record
record [Fault Content]
[Fault Content] Billing Count Type is automatically repaired. (ESS NVM repaired)
Billing Meter Type is automatically repaired. (ESS NVM repaired) [Detection Conditions]
[Detection Conditions] [This is a hidden Fail.]
[This is a hidden Fail.] Billing Count Type (kept in ESS NVM) has been automatically repaired.
Billing Meter Type (kept in ESS NVM) has been automatically repaired.
024-608 Billing Meter Type Backup Counter 2 repaire 024-611 Billing CountType Backup Counter 2 repaire
record record
Billing Count Type is automatically repaired. (IOT NVM repaired) Modal Break Point is automatically repaired. (IOT NVM repaired)
[This is a hidden Fail.] [This is a hidden Fail.]
Billing Count Type (kept in IOT NVM) has been automatically repaired. Modal Break Point (kept in IOT NVM) has been automatically repaired.
NOTE: A Shutdown History report is logged. NOTE: A Shutdown History report is logged.

This is a Fail to convey a message. No action is required. This is a Fail to convey a message. No action is required.
024-612 Modal Break Point Master Counter repaire 024-615 IOT Unsupported Drum Shut Off
record IOT Unsupported Drum Shut Off
Modal Break Point is automatically repaired. (ESS SEEP repaired) Record
[This is a hidden Fail.] IOT Unsupported Drum Shut Off
Modal Break Point (kept in ESS SEEP) has been automatically repaired. [Detection Conditions]
NOTE: A Shutdown History report is logged. When the IOT was detected to be of a version that does not support Drum Shut Off.
024-700 Shortage memory capacity, or no Hard Disk
024-613 Modal Break Point Backup Counter 1 repaire [Error Type]
Job Fail
[Error Type]
record
[Fault Content]
A job that could not be printed due to unfulfilled conditions such as [Insufficient System Memory] or [HDD
[Fault Content] Not Installed] was received
Modal Break Point is automatically repaired. (ESS NVM repaired)
[Detection Conditions] This machine, which satisfies conditions 1 and 2, was instructed to perform a job that has any of these -
[This is a hidden Fail.] AnalogWaterMark/HybridWaterMark/UUID added to it.
Modal Break Point (kept in ESS NVM) has been automatically repaired. # Condition 1 #
NOTE: A Shutdown History report is logged. Any of the SW options ’Paper Security Kit’, ’Annotation Kit’, or ’Sakura Paper Kit’ is enabled. Note that this
includes cases where two or more options are enabled.
[Corrective Actions] # Condition 2 #
This is a Fail to convey a message. No action is required. The HDD is not installed on the Controller board, or the system memory capacity is insufficient to operate
the SW options enabled in Condition 1.
024-614 Modal Break Point Backup Counter 2 repaire [Corrective Actions]
[Error Type] 1. Install the HDD on the Controller board.
record 2. Install the memory capacity required by the SW options enabled in Condition 1 on the Controller board
(the required capacity depends on the machine model)
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024-701 Invalid instruction of face inversion [Fault Name]
[Error Type] Denshi-Pen Error When Printing Fails
job [Error Type]

[Fault Content] Job
Job cancellation due to the invalid Invert instruction [Fault Content]
[Detection Conditions] Denshi-Pen Error During Printing
IOTsc has detected that the device has been instructed to print paper that is not invertible. [Detection Conditions]
(E.g.) Error has occurred when document is output from Denshi-Pen.
– Coil punch x Tab paper x Invert instruction (Tried to print with SID, which has exceeded SID no. of reservations.)
– Paper size/type not invertible x Invert instruction [Corrective Actions]
[Corrective Actions] Power off the device, and power on after the display on the control panel has disappeared.
Instruct the device in the way that enables it to invert paper for reoutput.
024-702 Paper Jam
[Error Type]
Job
024-705 Force Annotation Template Fail
Force Annotation Template Fail
Job cancellation due to paper jam
Job
When paper jam occurs as printing is in progress for a Print Service Job (when Jam Recovery is set to
’OFF’). [Fault Content]
[Corrective Actions] Force Annotation Template Fault
Resolve the paper jam and print again. [Detection Conditions]
The specified Force Annotation template cannot be found in the device.
024-703 Booklet Sheets Count Over While Printing Fail [Corrective Actions]
[Fault Name] Delete document.Store again from driver.
Booklet Sheets Count Over While Printing Fail

[Error Type]
Job Fail
[Fault Content]
Booklet number of sheets exceeded Fail has occurred during printing.
024-706 Denshi-Pen Print Condition Error
Denshi-Pen Print Condition Error
After printing has started, it was detected that it had exceeded the maximum number of sheets for Book-
let. [Error Type]
Change the paper with one of lighter weight so as not to exceed the maximum output limit. [Fault Content]
If the problem persists, perform the procedures in ’OF-09 Common Job Fail’. Prohibition Error During Denshi-Pen Output
024-704 Denshi-Pen Error When Printing Fails

Tried to print document specified with Denshi-Pen when forced analog watermark or force hybrid water- Duplex Inversion Prohibited Media Fail (Face Down Output Job)
mark is set.. [Error Type]
Set device to temporarily cancel forced printing. [Fault Content]
A Face Down output instruction was received for Duplex/Invert prohibited paper.
Face Down output was attempted for paper with paper type/size that cannot be used in Duplex/Invert.
The targets are paper that are determined by the following NVM setting.
024-707 Duplex Inversion Prohibited Media Fail (Duplex Job) 1. Gloss A (106-128 gsm) 780-316
[Fault Name] 2. Gloss B (129-150 gsm) 780-317
Duplex Inversion Prohibited Media Fail (Duplex Job) 3. HW Gloss A (151-176 gsm) 780-318
[Error Type] 4. HW Gloss B (176-220 gsm) 780-319
Job 5. Extra Heavyweight (177-220 gsm) 780-320
[Fault Content] 6. Hole Punched Extra Heavyweight (177-220 gsm) 780-321
A Duplex Print instruction was received for Duplex/Invert prohibited paper. 7. Gloss A Reload (106-128 gsm) 780-322
8. Gloss B Reload (129-150 gsm) 780-323
9. HW Gloss A Reload (151-176 gsm) 780-324
Duplex Print was instructed for paper with paper type/size that cannot be used in Duplex/Invert.
10. HW Gloss B Reload (176-220 gsm) 780-325
The targets are paper that are determined by the following NVM setting.
11. Extra Heavyweight Reload (177-220 gsm) 780-326
1. Gloss A (106-128 gsm) 780-316
12. Minimum media length to prohibit duplex/inversion 780-315
2. Gloss B (129-150 gsm) 780-317
3. HW Gloss A (151-176 gsm) 780-318
Change the paper type and print again.
4. HW Gloss B (176-220 gsm) 780-319
Or, change the instruction to Face Up and print again.
5. Extra Heavyweight (177-220 gsm) 780-320
6. Hole Punched Extra Heavyweight (177-220 gsm) 780-321
7. Gloss A Reload (106-128 gsm) 780-322
8. Gloss B Reload (129-150 gsm) 780-323
9. HW Gloss A Reload (151-176 gsm) 780-324 024-742 Print Booklet sheets counts over
10. HW Gloss B Reload (176-220 gsm) 780-325 [Error Type]
11. Heavyweight Reload (177-220 gsm) 780-326 Job Fail
12. Minimum media length to prohibit duplex/inversion 780-315 [Fault Content]
[Corrective Actions] A printer job whose paper quantity exceeds Booklet Paper Quantity is canceled.
Change the paper type and print again. [Detection Conditions]
Or, change the Duplex instruction to Simplex and print again.
The number of sheets per set exceeds a specific allowable number for Booklet.
* This fault is detected at the start of print.
– If the number of sheets is larger by one, automatically only saddle stitching is deselected and the
OF-09 Common Job Fail sheets become folded in half for output.
024-708 Duplex Inversion Prohibited Media Fail (Face Down – If folding is only selected, an allowable number of sheets per set are automatically folded for output.
Output Job) [Corrective Actions]
Choose creation of every Booklet using a maximum number of sheets, or deselect Booklet.
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*When every Booklet is created using a maximum number of sheets, a specific signature is laid out on top [Corrective Actions]
of each booklet consisting of the max number of sheets. Reduce the number of documents to less than the user-specified number or reduce the number of num-
If the problem still persists, go to the following procedure to resolve it. bering digits in order to copy them again.
OF-09 Common Job Fail If the problem persists, perform the following.
024-746 Print Request Failure-Paper
[Error Type] 024-775 Print Booklet sheets counts over(Not field attachment)
There are parameters that are incompatible with the specified paper type. [Fault Content]
[Detection Conditions] A printer job whose paper quantity exceeds Booklet Paper Quantity is canceled. (This occurs with a job
The paper type specified by the job is incompatible with options such as Paper Tray, Output Tray, Auto- without simplex/duplex setting.)
matic 2 Sided Print/Staple (E.g. Auto 2-Sided Print is specified for Transparencies). [Detection Conditions]
[Corrective Actions] This fault is detected at the start of print.
Do not specify parameters that are incompatible with the specified paper type. The number of sheets per set for printer print exceeds a specific allowable number for Booklet.
– If the number of sheets is larger by one, automatically only saddle stitching is deselected and the
sheets become folded in three for output.
024-747 Print Instruction Fail
– If folding is only selected, an allowable number of sheets per set are automatically folded for output.
[Error Type] Because the Print Service operation of setting simplex/duplex is done by Driver, only the operation with-
Job Fail out simplex/duplex setting is done by the machine.
[Fault Content] As a detection of this Fail causes a job to be canceled, a message is only displayed indicating the job is
Operation cannot be continued due to combination of unprintable parameters (stored file size, paper canceled.
size, paper tray, duplex command, output tray) [Corrective Actions]
[Detection Conditions] Choose creation of every Booklet using a maximum number of sheets, or deselect Booklet.
The specified combination of parameters (stored file size, paper size, paper tray, duplex command, out- *When every Booklet is created using a maximum number of sheets, a specific signature is laid out on top
put tray) cannot be executed or continued. of each booklet consisting of the max number of sheets.
When a job cannot continue due to component failure when [Start] button is pressed after a temporary If the problem still persists, go to the following procedure to resolve it.
interruption due to a component failure during a print operation, this error is also displayed. OF-09 Common Job Fail
Change the print parameter and print again. 024-900 Upper Tray Out Of Place
[Error Type]
024-748 Bates Numbering Digit Over operation
job Upper Tray is out of place.
The number of Bates Numbering digits is exceeded. A tray above the paper tray selected was ’out of place’ so it was decided that paper feed was impossible.
[Detection Conditions] This fault occurs depending on the configuration of the paper transport in the engine.(This occurs only
In the process of printing Bates Numbering, a maximum number of 9 or the user-specified number of dig- with Front C Path Engine.)
its is exceeded. [Corrective Actions]
If the status of the tray being out of place is not cleared, do the same procedure as the CE recovery action
for xxTray Out Of Place.
024-910 Tray1 size mismatch Load the correct paper in the tray.
[Error Type] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
Operation Error
[Fault Content]
Size Mismatch Tray 1: Measured Length Mismatch
When the paper slow scan direction length is measured on the paper path, the length is different from the
024-913 Tray4 size mismatch
slow scan length for the size detected by the tray. [Error Type]
Load the correct paper in the tray. [Fault Content]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Size Mismatch Tray 4: Measured Length Mismatch
If the problem persists, refer to the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail When the paper slow scan direction length is measured on the paper path, the length is different from the
OF-06 IOT System Faill slow scan length for the size detected by the tray.
Operation Error
[Fault Content]
Load the correct paper in the tray. [Fault Content]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Size Mismatch Tray 6: Measured Length Mismatch
OF-09 Common Job Fail When the paper slow scan direction length is measured on the paper path, the length is different from the
OF-06 IOT System Faill slow scan length for the size detected by the tray.
Operation Error
[Fault Content]
Operation Error
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[Fault Content]
Size Mismatch Tray 7: Measured Length Mismatch 024-919 FaceUP Tray Close
When the paper slow scan direction length is measured on the paper path, the length is different from the Operation Error
slow scan length for the size detected by the tray.
[Fault Content]
[Corrective Actions] Face Up Tray Close
Load the correct paper in the tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
When output was sent to the Face Up Tray, the Face Up Tray was detected as closed. (This is not treated
as an error in Jigen)
If the problem persists after opening the Face Up Tray Cover, replace the Face Up Tray Sensor or Face
Up Cover.
024-916 Mix Full Stack
[Error Type] 024-920 Face Down Tray1 Paper FULL
Operation [Error Type]
[Fault Content] Operation Error
Stacker Mix Full Stack (*Includes Z-fold number of page exceeded) [Fault Content]
[Detection Conditions] Face Down Tray1 Paper FULL
One of the following conditions was met during Mix Full position detection [Detection Conditions]
• When paper size of the next job (either in feed direction or width direction) is larger than the upper- The paper output to the Face Down Tray 1 is full.
most paper size loaded for the previous job
• When changed to staple mode when the uppermost paper size loaded for the previous job is less
than 279.4mm Clear the paper.
• When uppermost paper size loaded for the previous job is ’unknown’ If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Corrective Actions] If the problem persists, refer to the following procedure to repair it.
Remove paper from the Stacker. OF-09 Common Job Fail
If the problem persists, check the sensor using the Generic Sensor Failure FIP. OF-06 IOT System Faill
If the problem persists, refer to the following procedures in sequence to repair it.
OF-09 Common Job Fail 024-922 Face Down Tray2 Paper FULL
OF-06 IOT System Fail [Error Type]
Operation Error
024-917 Stacker Tray Staple Set Over Count [Fault Content]
[Error Type] Face Down Tray2 Paper FULL
[Fault Content] The paper output to the Face Down Tray 2 is full.
Finisher Stacker Tray Set Set Over Count [Corrective Actions]
[Detection Conditions] Clear the paper.
The Staple Set Count exceeded 50 sets on the Stacker Tray during the Staple Set Eject operation. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Corrective Actions] If the problem persists, refer to the following procedure to repair it.
Replace the Staple No Paper Sensor. OF-09 Common Job Fail
024-923 Operation Y Toner Empty Replace the appropriate Toner Cartridge.
Operation Error
[Fault Content]
Operation Y Toner Empty
Printing cannot be continued was detected during color printing because Y toner has run out. Or, color
024-926 Punch DustBox Miss Set
printing was specified when printing cannot be continued because Y toner has run out. [Error Type]
Replace the appropriate Toner Cartridge. [Fault Content]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Finisher Punch Dust Box Miss Set
OF-09 Common Job Fail The system detected that the Punch Dust Box was not installed.
OF-06 IOT System Faill [Corrective Actions]
Install the Punch Dust Box.
024-924 Operation M Toner Empty If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Error Type] If the problem persists, refer to the following procedure to repair it.
Operation Error OF-09 Common Job Fail
[Fault Content]
Operation M Toner Empty 024-927 OCT Full Stack
Printing cannot be continued was detected during color printing because M toner has run out. Or, color Operation Error
printing was specified when printing cannot be continued because M toner has run out. [Fault Content]
[Corrective Actions] OCT Full Stack
Replace the appropriate Toner Cartridge. [Detection Conditions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. The OCT Full Stack Sensor ON was detected for 5sec consecutively.
Remove paper from the OCT.
024-925 Operation C Toner Empty OF-09 Common Job Fail
[Error Type]
Operation Error 024-928 Scratch Sheet Compile (A-Fin)
Operation C Toner Empty
Operation Fail
Printing cannot be continued was detected during color printing because C toner has run out. Or, color
Scratch Sheet Compile (A-Fin)
printing was specified when printing cannot be continued because C toner has run out.
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[Detection Conditions] NOTE: The effective count is the count of Staple frequency for paper with sheet number less than 70.
When abnormal paper (Scratch Sheet), which is notified from the IOT via the Sheet Integrity command, [Corrective Actions]
was output to the Compiler
Replace the Staple Dust Box. Check the output of Staple Dust Near Full Sensor. If not detected, check
[Corrective Actions] using NVM763-435~441.
024-932 Staple Box Set Fail

024-929 Center Tray Full Stack [Error Type]
[Error Type] Operation
Operation [Fault Content]
[Fault Content] It was detected that the Staple Box is not installed properly.
Center Tray Full Stack [Detection Conditions]
[Detection Conditions] The Staple Box Set Sensor detected that Box does not exist.
Full stack sensor keeps ON between sheets over the setting times [Corrective Actions]
[Corrective Actions] Check installation of the Staple Dust Box.
Remove the paper from the Center Tray. Check the Staple Box Set Sensor ON output. If it is OK, replace the Sensor, harness.
024-930 Stacker Tray Full (LargeSize Full) 024-933 Operation Y Drum End of Life
Operation Error Operation
Finisher Stacker Tray Full Stack Operation Y Drum End of Life
(LargeSize Full) [Detection Conditions]
[Detection Conditions] During color printing, it was detected that printing cannot be continued because of Y Drum Life End. Or,
The Stack Encoder SNR has counted the specified number of sheets up to the Full Stack (Large Size). color printing was specified when printing cannot be continued because of Y Drum Life End.
Remove paper from the Stacker. Replace the Y Drum Cartridge.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, perform the following procedure:
If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail OF-06 IOT System Fail
024-931 Staple Dust Full 024-934 Paper kind mismatch

Operation Operation Error
Staple Full was detected. Paper Type Mismatch
1. After Staple Dust near Full, Staple Count is performed and the effective count is detected to have This error occurs when the paper fed is different from that specified in the Controller (Plain paper and
reached 5K. Heavyweight cannot be recognized).
2. Detected when the New Full Sensor did not turn ON even after the effective count has reached 20K after
the Staple Dust Box removal is detected.
[Corrective Actions] 2. Other paper is loaded when a Transparencies job is performed
Load the specified transparencies. 3. Transparencies with borders was detected.
If the problem persists after user actions, refer to the following procedure to repair it. When checking Transparencies for borders (by the Transparency Sensor) after feeding has started, jam
OF-09 Common Job Fail occurs when borders were detected.
024-935 Tray 1 Wrong Medium Type
Operation Error
024-938 Tray 4 Wrong Medium Type
[Fault Content]
Tray 1 Paper Type Mismatch
[Error Type]
Operation Error
BUTTON: Paper Type Mismatch Transparency With Frame Detected Tray 1
BUTTON: Paper Type Mismatch
When checking Transparencies for borders (by the Transparency Sensor) after feeding has started, jam
occurs when borders were detected. Transparencies With Borders Detected Tray 4
Use Xerox transparencies without borders. 1. Transparencies are loaded when a non-transparencies job is performed.
If the problem still persists, perform the following: 2. Other paper is loaded when a Transparencies job is performed
OF-09 Common Job Fail 3. Transparencies with borders was detected.
024-936 Tray 2 Wrong Medium Type occurs when borders were detected.
Operation Error
Use Xerox transparencies.
Tray 2 Paper Type Mismatch OF-09 Common Job Fail
[Detection Conditions] 024-939 OHP kind mismatch (Not white frame OHP)
1. Transparencies are loaded when a non-transparencies job is performed.
[Error Type]
2. Other paper is loaded when a Transparencies job is performed
Operation Error
3. Transparencies with borders was detected.
[Fault Content]
occurs when borders were detected. Paper Type Mismatch
[Corrective Actions] The system is shut down (stop) if Transparencies with borders are detected regardless of the paper type
setting in the Controller.
Transparencies are loaded when a non-transparencies job is performed.
Other paper is loaded when a Transparencies job is is performed
024-937 Tray 3 Wrong Medium Type Transparencies with borders was detected.
[Error Type] Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sensor)
Operation Error after feeding started.
Tray 3 Paper Type Mismatch Use Xerox transparencies without borders.
[Detection Conditions] If the problem persists, refer to the following procedure to repair it.
1. Transparencies are loaded when a non-transparencies job is performed. OF-09 Common Job Fail
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024-940 Operation M Drum End of Life Select ’Enable Booklet per upper limit of Booklet sheets’ or ’Disable Booklet’.
[Error Type] • If Booklet is performed in the unit of the upper limit of sheets, Signature imaging is also performed for
that unit.
Operation Error
Operation M Drum End of Life
024-943 Booklet Low Staple
During color printing, it was detected that printing cannot be continued because of M Drum Life End. Or,
color printing was specified when printing cannot be continued because of M Drum Life End. [Error Type]
Replace the M Drum Cartridge. [Fault Content]

If the problem still persists, perform the following: Booklet Low Staple
OF-06 IOT System Fail Staple needles for both Front and Rear are running low. Or, the Staple Cartridge was detected to be
removed.
024-941 Operation C Drum End of Life
Copying is performed until the set is finished and the instruction to replace the Staple Cartridge is dis-
[Error Type] played.
[Fault Content] Replace the Staple Cartridge.
Operation C Drum End of Life If the problem persists, check the sensor using the Generic Sensor Failure FIP.
During color printing, it was detected that printing cannot be continued because of C Drum Life End. Or, OF-09 Common Job Fail
color printing was specified when printing cannot be continued because of C Drum Life End.
[Corrective Actions] 024-945 Booklet Full Stack
Replace the C Drum Cartridge.
[Error Type]
Operation Error
[Fault Content]
Booklet Tray Full Stack
024-942 Booklet sheets counts over
[Error Type] The number of output copies to the Booklet Tray has reached the system data threshold.
Operation Error
[Fault Content] Remove the paper.
Booklet sheets exceeded
If the problem persists, check the sensor using Generic Sensor Failure FIP.
The no. of loaded sheets exceeded the maximum sheets for Booklet. OF-09 Common Job Fail
• Detected when printing starts
• When only one sheet is loaded, the system automatically cancel Binding setting only and output Bi-
Fold paper.
024-946 Tray 1 Out Of Place
• When only folding is specified, the system automatically fold paper by the number of available fold- [Error Type]
ing. Operation Error
Tray 1 Out Of Place Tray 4 Out Of Place
The system detected that Tray 1 was not installed. The system detected that Tray 4 was not installed.
Set the tray. Set the tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
024-950 Tray 1 Empty
024-947 Tray 2 Out Of Place [Error Type]
[Fault Content] Tray 1 Empty
Tray 2 Out Of Place [Detection Conditions]
[Detection Conditions] No paper in Tray 1 is detected.
The system detected that Tray 2 was not installed. [Corrective Actions]
[Corrective Actions] Add paper into the appropriate tray.
Set the tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
[Fault Content] Tray 2 Empty
Tray 3 Out Of Place [Detection Conditions]
[Detection Conditions] No paper in Tray 2 is detected.
The system detected that Tray 3 was not installed. [Corrective Actions]
[Corrective Actions] Add paper into the appropriate tray.
Set the tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
Operation Error
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Tray 3 Empty Tray 6 Empty
No paper in Tray 3 is detected. No paper in Tray 6 is detected.
Add paper into the appropriate tray. Add paper into the appropriate tray.
024-953 Tray 4 Empty 024-956 Tray 7 Empty
Tray 4 Empty Tray 7 Empty
No paper in Tray 4 is detected. No paper in Tray 7 is detected.
024-954 Tray SMH Empty 024-957 Interposer Empty

Tray SMH Empty Interposer Empty
No paper in the Bypass Tray is detected. No paper in the Interposer Tray is detected.
024-955 Tray 6 Empty 024-958 SMH size mismatch

Size Mismatch 1 Operation Error
SMH Size Mismatch [Fault Content]
[Detection Conditions] (H4-3) Size Mismatch
The paper size in the SMH tray and the paper size specified for printing are different. Tray 3 Size Mismatch
Add paper into the appropriate tray. The paper size in Tray 3 and the paper size specified for printing are different.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Corrective Actions]
If the problem persists, refer to the following procedure to repair it. Add paper into the appropriate tray.
OF-09 Common Job Fail If the problem persists, check the sensor using the Generic Sensor Failure FIP.
024-959 Tray1 size mismatch If the problem persists, refer to the following procedure to repair it.
Operation Error
[Fault Content] 024-962 Tray4 size mismatch
(H4-1) Size Mismatch [Error Type]
Tray 1 Size Mismatch Operation Error
The paper size in Tray 1 and the paper size specified for printing are different. (H4-4) Size Mismatch
[Corrective Actions] Tray 4 Size Mismatch
Add paper into the appropriate tray. [Detection Conditions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. The paper size in Tray 4 and the paper size specified for printing are different.
If the problem persists, refer to the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail Add paper into the appropriate tray.
024-960 Tray2 size mismatch If the problem persists, refer to the following procedure to repair it.
Operation Error
[Fault Content] 024-963 Finisher Punch DustBox FULL
(H4-2) Size Mismatch [Error Type]
Tray 2 Size Mismatch operation
The paper size in Tray 2 and the paper size specified for printing are different. Finisher Punch DustBox FULL
Add paper into the appropriate tray. The number of chads has become equal to or over the number that makes the Punch Dust Box full.
If the problem persists, refer to the following procedure to repair it. Remove the chads.
OF-09 Common Job Fail If the problem persists, perform the following:
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024-965 ATS/APS No Paper (IOTsc detect) OF-09 Common Job Fail
[Error Type]
Operation Error 024-968 Stapler/Punch Batting
ATS/APS No Paper Operation Error
APS/ATS NG (No Paper) [Fault Content]
[Detection Conditions] Batting of Staple and Punch (Occurs in FCW-UI only)
The paper specified for printing is not loaded in the tray. [Detection Conditions]
[Corrective Actions] The Staple and Punch positions were batting.
Add paper into the appropriate tray. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Cancel Staple, Punch, or both.
If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
024-966 ATS/APS No Destination Error
[Error Type] 024-969 Different width Mix Punch
Operation Error [Error Type]
ATS/APS No Destination Error [Fault Content]
ATS/APS NG (Other than No Paper) Mixed Size Punch
The paper specified for printing cannot be detected. Paper with different widths was detected during printing in the Punch mode.
Change the settings. Or, replace the tray. Copy: Cancel Punch mode (user intervention)
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Printer: Cancel Punch mode (auto cancelation)
024-967 Different width Mix Paper detect (Stapler job)
[Error Type] 024-970 Tray 6 Out Of Place
Operation Error [Error Type]
Mixed Width was detected with the settings only available for stapling the same widths. [Fault Content]
[Detection Conditions] Tray 6 Out Of Place
Mixed Width was detected with the settings only available for stapling the same widths. [Detection Conditions]
[Corrective Actions] The system detected that Tray 6 was not installed.
Cancel User Staple. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Set the tray.
024-971 Tray 7 Out Of Place 024-974 Interposer Tray Size Mismatch

Tray 7 Out Of Place Interposer Tray Size Mismatch
The system detected that Tray 7 was not installed. The paper size specified for feeding from the Interposer and the tray size are different.
Set the tray. Add paper into the appropriate tray.
024-972 Tray6 size mismatch 024-975 Copy Booklet sheets counts over
Comm: Size Mismatch (Tray 6 Size Mismatch) No. of Booklet sheets exceeded. (Occurs at the process with no images)
The paper size in Tray 6 and the paper size specified for printing are different. Detected when printing starts
[Corrective Actions] No images for Signature, or the no. of loaded sheets for Printer printing exceeded the maximum sheets
Add paper into the appropriate tray. for Booklet.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. • When only one sheet is loaded, the system automatically cancel Binding setting only and output Tri-
Fold paper.
• When only folding is specified, the system automatically fold paper by the number of available fold-
ing.
Since the Driver performs the image processing for Print Service, the machine performs operations with-
024-973 Tray7 size mismatch out images.
[Error Type] Since the job is canceled when this failure is detected, only the message indicating that the job has been
canceled is displayed.
Operation Error
[Fault Content]
Copy: Cancel Booklet (user intervention)
Size Mismatch (Tray 7 Size Mismatch)
Printer: Cancel Booklet mode (auto cancelation)
The paper size in Tray 7 and the paper size specified for printing are different.
Add paper into the appropriate tray.
024-976 Finisher Staple Status NG
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Finisher Staple Status NG Staple Needle Near Empty, or Staple Needle Feed Failure
[Detection Conditions] (Treat as Empty)
After the Staple Mot started forward rotation, the Staple Home SNR did not turn ON within 450ms, and [Detection Conditions]
after the Staple Mot started reverse rotation, the Stapler Head Home SNR turned ON within 200ms. Staple Needle Near Empty or Staple Needle Feed Failure was detected.
Check for Staple needles and reload them correctly. Check for Staple needles and reload them correctly.
024-977 Stapler Feed Ready Fail 024-980 Finisher Stacker Tray Full
Stapler Feed Ready Fail Finisher Stacker Tray Full Stack
1. Staple Ready SNR=OFF when Staple starts, 2. 13 times or less of stapling operation* ## APC4300G##
[Corrective Actions] [When the B-Fin is installed] & [When the C-Fin/D-Fin is installed w/ Booklet]
Check for Staple needles and reload them correctly. This occurs with ’Any Output Sizes’.
If the problem persists, refer to the following procedure to repair it. [When the C-Fin is installed w/ Booklet]
OF-09 Common Job Fail The Stack Encoder SNR has counted up to the number of sheet that is defined as Full Stack (Large
Size).
The Stack Encoder SNR has counted up to the number of sheet that is defined as Full Stack (Small
024-978 Booklet Stapler NG Size).
[Error Type] ## Other than APC4300G# ##
Operation Error (C-Fin/D-Fin) When any of the followings is met:
[Fault Content] • Small size paper full was detected during the Stacker Tray height alignment operation (downward
Booklet Stapler NG movement)
[Detection Conditions] • Half was detected at the Stacker Tray height alignment operation (downward movement) during
paper eject corresponding to Half Limit
Ready signal remains Not Ready when the specified time has passed since Booklet Staple operation has
• Large Size Paper was ejected while the system already detected Large Size Paper Full (Half).
begun.
(A-Fin/B-Fin) When any of the followings is met:
• At power ON, the Stacker Height Snr detected the height and the Full Position.
Check for Staple needles and reload them correctly.
• During small size paper output, Full Position was detected during the Stacker Tray height alignment
operation (downward movement).
• During large size paper output, Half Position (Full Position for large size paper) was detected during
the Stacker Tray height alignment operation (downward movement).
024-979 Stapler Near Empty • Paper for Half Limit (large size paper) was ejected while the system has already detected the Half
Position (Full Position for large size paper).
[Corrective Actions] 024-983 Booklet Tray Full
Remove paper from the Stacker. [Error Type]
Operation Error
[Fault Content]
Booklet Tray Full was detected.
024-981 Finisher TopTray Full Booklet Tray Full was detected.
Operation Error
Remove paper from the Booklet Tray.
[Fault Content] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Finisher Top Tray Paper Full If the problem persists, refer to the following procedure to repair it.
Finisher Top Tray Paper Full was detected.
[Corrective Actions] 024-984 Booklet Low Staple F
Remove paper from the Finisher Top Tray. [Error Type]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Operation Error
[Fault Content]
Booklet Low Staple F
024-982 Stacker Lower Safety warning 1. Booklet Stapler Low Staple F signal ON was detected just before Stapling operation.
[Error Type] 2. Booklet Stapler Low Staple F signal was detected at Power ON, at initialization, or when the interlock was
Operation Error closed.
Finisher Stacker Tray Lower Safety Replace the staple cartridge for Booklet.
[Detection Conditions] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Stacker Tray Lower Safety SW ON was detected. If the problem persists, refer to the following procedure to repair it.
Height adjustment did not end within 250msec during Stacker Tray height adjustment for paper output. OF-09 Common Job Fail
Stacker Height SNR1 OFF was not detected three times sequentially within 500ms after it had started to
descend. 024-985 SMH Stop check
Remove paper from the Stacker.
Notice Error
Remove obstacles from the Stacker.
[Fault Content]
1. The Stacker obstacles is detected.
SMH Pause Check
2. The system stops after the last sheet of the set is output in the Staple mode. The system stops after
the scheduled paper is output in the Staple OFF mode. [Detection Conditions]
After that, the system prohibits use of the Stacker. The SMH Tray stopped running due to an obstruction.
If the problem persists, refer to the following procedure to repair it. Check the paper size/paper orientation/paper type settings and press the Eject/Set key.
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024-987 Envelop Folder Tray Full 024-990 Punch Dust Full
Envelope Folder Tray Full Punch Dust Full
The specified number of sheets was output after Envelope Tray Near Full had been detected. Punch Dust Box Full is detected
Remove paper from the Envelope Folder Tray. Clear the Punch Dust scrap.
024-988 Envelop Folder Tray Set Fail
[Error Type]
Operation Error
[Fault Content]
Envelop Folder Tray Set Fail
Monitor the Envelop Tray Set SNR in the interval of 100msec and detect OFF 10 times sequentially.
Set the Envelop Folder Tray properly.
024-989 Booklet Low Staple R

[Error Type]
Operation Error
[Fault Content]
Booklet Low Staple R
1. Booklet Stapler Low Staple R signal ON was detected just before Stapling operation.
2. Booklet Stapler Low Staple R signal was detected at Power ON, at initialization, or when the interlock was
closed.
Check for Staple needles and reload them correctly.
025-596 Diag HDD Mentenance Fail
[Error Type]
Job Fail
[Fault Content]
An NG occurred when HDD Fail Forecast of Diagnostics was executed.
An NG occurred when HDD Fail Forecast of Diagnostics was executed.
1. Pull out and insert the HDD Harness.
2. Replace the HDD.
025-597 Diag HDD Initialize Fail
[Error Type]
Job Fail
[Fault Content]
An error occurred when HDD initialization of Diagnostics was executed.
An error occurred when HDD initialization of Diagnostics was executed.
1. Pull out and insert the HDD Harness.
2. Replace the HDD.
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026-400 Exceed the number of connection of USB Host Fail 1. Get the procedures for reproducing an error according to the operation that was performed when
the error occurred.
[Error Type] 2. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
Info
3. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred,
[Fault Content] without turning the power OFF then ON.
Failure because the USB Host Port maximum connection has been exceeded This is caused by mistakes in server settings or client operation. Contact the Support Department and do
[Detection Conditions] not replace the ESS-PWB.
The number of machines that are connected to the USB Host Port of this machine has exceeded the max-
imum permissible number of connections. 026-701 Adress Book request overflow
Disconnect some of the machines that are connected to this USB Host Port and ensure that the number Job
of connected machines are below the maximum permissible number of connections.
[Fault Content]
If the USB Host connected machine is still not operating correctly after the above error has been
Address Book Query Overflow
resolved, turn the power OFF then ON.
The software in the machine was subjected to a large amount of simultaneous address queries from mul-
026-401 IOT Registration Error Occurring tiple machine panel and Web UI input devices. The processing capacity of the JRM directory service has
[Fault Name] been exceeded.
IOT Registration Error Occurring [Corrective Actions]
[Error Type] When performing simultanous queries on the Address Book in the machine from multiple machine panel
Information and Web UI input devices, lower the query interval.
[Fault Content] If the problem persists, perform the following procedure:
1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
Detected Registration abnormality of IOT
2. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred,
[Detection Conditions] without turning the power OFF then ON.
Contact the Support Department and do not replace the ESS-PWB.
026-702 Adress Book directory service overflow
[Error Type]
Job
[Fault Content]
026-700 LDAP protocol MAX error
Address Book Directory Service Overflow
[Error Type]
Job
The JRM Directory Service, which is an internal software of the machine, has simultaneously received
[Fault Content] two or more requests for the same operation.
An undefined LDAP protocol was detected during address book operation. [Corrective Actions]
[Detection Conditions] 1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
It was detected that the error response returned from the server does not exist in the LDAP protocol defi- 2. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred, without
nitions. turning the power OFF then ON.
[Corrective Actions] Contact the Support Department and do not replace the ESS-PWB.
The server uses an undefined LDAP protocol that is not supported by the machine.
Perform the following in sequence. 026-703 Abort with Logout
[Error Type] job
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At installation of additional document, authentication is already cancelled. DocuWorks Decomposer has processed a DocuWorks document printing of which is prohibited.
When in Fax or Scan services, authentication is cancelled at additional document loading, the job will be As this is a document printing of which is prohibited, enter ’Full Access Password,’ etc. from DocuWorks
aborted. Viewer and disable ’printing prohibited’ and then print it using Printer Driver (ART-EX, PCL, etc.).
’At additional document loading’ mentioned here means:
1. When a request to add documents is made (at the end of scanning: Platen: every sheet; DADF: 026-707 DocuWorks Unlock Failed
every time a document or documents are installed)
2. When the job is continued with the next document existing.
[Error Type]
job
Make it impossible for authentication to be cancelled at additional document loading.
[Fault Content]
XDW Unlock Failed
026-704 DocuWorks Error
[Error Type] In the processing of a security-protected DocuWorks file, either of the password set on the UI panel and
job the XPJL-specified password (set in ContentsBridge Utility) does not match.
XDW Error 1. As the default password set on the device or the password entered for printing through Contents-
[Detection Conditions] BridgeUtility is incorrect, enter the correct password.
In process of operating DocuWorks Decomposer, there has occurred: a syntax error, use of an unde- 2. Enter ’Full Access Password,’ etc. from DocuWorks Viewer and disable ’printing prohibited’ and then
fined command, a parameter error, damage to DocuWorks File, or an internal error of DocuWorks print it using Printer Driver (ART-EX, PCL, etc.).
Decomposer.
[Corrective Actions] 026-708 URL data size over
Print from DocuWorks Viewer by use of Printer Driver (ART-EX, PCL, etc.). [Error Type]
job
026-705 DocuWorks Short of Memory [Fault Content]
[Error Type] ScanToURL accumulated data size over
[Fault Content] The size of a ScanToURL job has exceeded the upper limit of the size of scanned data per job that can be
XDW Short of Memory accumulated.
In process of operating DocuWorks Decomposer, lack of memory has been detected. 1. Reduce the resolution level (scanned-image quality), which is a scan parameter, and rerun the job.
[Corrective Actions] 2. Reduce the zoom ratio of the image, which is a scan parameter, and rerun the job. (A3->A4, etc.)
3. If ’Max File Accumulated Data Size’ is set to a small value, change it to a larger one.
Change print mode from ’High Resolution’ to ’Standard’ or from ’Standard’ to ’High Speed’. If the problem
still occurs, add another memory. If the problem persists though the memory has added up to the maxi- If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem and
mum, print from DocuWorks Viewer by use of Printer Driver (ART-EX, PCL, etc.). contact the support division for directions.
2.5.1 LOG
026-706 DocuWorks Print Prohibited
[Error Type] 026-709 URL hdd full
job [Error Type]
[Fault Content] job
XDW Print Prohibited
[Fault Content] XDW :1GB
The HDD is full of ScanToURL accumulated data. (1GB = 1024x1024x1024 = 2^30 byte)
The HDD partition for accumulated ScanToURL data has become full, causing the job to fail. 1. Reduce the resolution level (scanned-image quality), which is a scan parameter, and rerun the job.
[Corrective Actions] 2. Reduce the number of documents and rerun the job.
If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem and
Wait for some time (approx. one day) until an automatic deletion of documents makes some space avail-
contact the support division for directions.
able, and then rerun the job.
If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem 2.5.1 LOG
and contact the support division for directions.
2.5.1 LOG
026-712 HTTP out job overlap error
[Error Type]
026-710 S/MIME unsupported cipher decrypt fail job
job
An error has occurred in taking out a mailbox document because of the running of a parameter that can-
[Fault Content] not be run simultaneously in CWIS.
S/MIME unsupported cipher decrypt fail [Detection Conditions]
[Detection Conditions] The high compression/OCR processing module has detected that a job that specifies high compression/
The device has received a S/MIME encrypted mail that is encrypted by an unsupported encryption OCR processing and is to be taken out using HTTP has started while another job to be sent via the net-
method. work is undergoing high compression/OCR processing.
1. Ask the sender of the S/MIME encrypted mail to encrypt the mail by the encryption method (3DES) and As a job specifying high compression/OCR processing is in progress, wait until the job is complete and
send it. then operate the device again.
2. Set FIPS140 Authentication Mode of the device to OFF.
If the problem persists, go to the following and solve it. 026-713 Couldnt detect proxy server automatically.
2.4.1 Interface(Physical/Logical)
[Error Type]
job
2.4.3 Nothing appears. Not printed. [Fault Content]
Auto detection of the proxyhas failed.
2.4.5 Network Related Details Check Flow 2.5.1 LOG
026-711 Multi-page file size over The proxy server could not be detected automatically.
When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy server
[Error Type] setting from the DHCP server. Howerver, the attempt has failed.
job
For the details, see below:
[Fault Content] – The contents of the obtained PAC file have a problem. (An error occurred during the running of Jav-
Multi-page file size over aScript.)
[Detection Conditions] – The PAC file could not be obtained. (Timeout/Connection error)
The upper limit size of the multi-page file format generated in scan service has been exceeded. – The PAC file could not be obtained. (No PAC file/Too large file)
The upper limit of the file size of each multi-page file is defined as follows: – PAC File URL info could not be obtained. (Timeout)
TIFF:2GB-1byte – PAC File URL info could not be obtained. (No URL is included in the response to the inquiry.)
XPS :2GB-1byte [Corrective Actions]
PDF :2GB-1byte Check the following:
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– the subnet mask setting 026-715 Connection to Xerox server has timed out.
[Error Type]
If despite the confirmation of the above settings, the situation has not improved, contact the network
job
administrator for advice because there is a possibility of a network failure, DHCP Server failure, or an
improper DHCP Server setting. (For example, if the DHCP Server is not set up in the way that allows it to [Fault Content]
give back the proxy server address, an erro of this code will occur.) No response from the server
The Network Environment check items are as follows: [Detection Conditions]
– The HTTP server that provides the PAC file (CFILE) is operating normally, or the server can be
There is no response from the Xerox Communication Server for a certain period of time, resulting in a tim-
reached on the network.
eout.
– The contents of the PAC file have no mistakes in syntax or selected server address, or the file size is
64KB or less.
– The DHCP server that has an entry of CURL info is operating normally, or the server can be reached
on the network. When after the implementation of the corrective action, the machine has established normal communi-
When after the implementation of the corrective actions, the machine has established normal communication with the Xerox Communication Server, the fault will be cleared.
cation with the Xerox Communication Server, the fault will be cleared. If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occur-
immediately after the occurrence of the problem and contact the support division for directions. 2.5.1 Log Collection/Extraction Tool Functional Description
2.5.1 Log Collection/Extraction Tool Functional Description
026-716 An invalid state message received from server.
026-714 Couldnt connect to Xerox server or proxy. [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] A server error is detected.
Network error [Detection Conditions]
[Detection Conditions] The Xerox Communication Server has responded with a message indicating an abnormal condition.
The machine could not connect to the Xerox Communication Server or the proxy server. [Corrective Actions]
(A network path problem, an open wire, etc.) Turn the power OFF then ON.
[Corrective Actions] When after the implementation of the corrective action, the machine has established normal communi-
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occur-
– the connection of the LAN Cable
– the IP Address setting
– the DNS Server address setting 026-717 Invalid network settings were found.
– the proxy server address setting [Error Type]
If despite the confirmation of the above settings, the situation has not improved, contact the network job
administrator for advice because there is a possibility of a network failure. [Fault Content]
Setting error
immediately after the occurrence of the problem and contact the support division for directions. An invalid or improper network setting has prevented the machine from communicating.
Check the following: Retry the same operation.
– the IP Address setting If the problem still persists, obtain the pfshowinfo9 log immediately after the problem occurs, following
– the default Gateway setting 2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for direc-
– the subnet mask setting tions.
– the DNS Server address setting 2.5.1 Log Collection/Extraction Tool Functional Description

– the Xerox Communication Server URL setting 026-720 Media full
– Set ’Verify the remote server certificate’ to ’OFF’. [Error Type]
If despite the confirmation of the above settings, the situation has not improved, contact the customer job
network administrator becasuse there is a possibility of a network failure.
[Fault Content]
Media Space Full error (during job)
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log [Detection Conditions]
immediately after the occurrence of the problem and contact the support division for directions. The media does not have enough space available.
2.5.1 Log Collection/Extraction Tool Functional Description [Corrective Actions]
Check the media where scanned documents will be sent for available space.
026-718 PS Print Instruction Fail If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following 2.5.1
Log Collection/Extraction Tool Functional Description, and contact the support division for directions.
[Error Type]
job
[Fault Content]
An erroneous combination of PostScript print instructions (finishing, paper size, paper tray, Duplex
026-721 Media access fail
instructions, output tray) [Error Type]
An erroneous combination of print parameters selected (finishing, paper size, paper tray, Duplex [Fault Content]
instructions, output tray) prevents the device from running the job. Media Access Error (during job)
As to finishing, paper size, paper tray, Duplex instructions, output tray, etc., make reselections and run An attempt to access media has failed for some reason.
the job.
If the problem persists, go to the following and solve it.
Perform the following in order:
1. Check that the media exists where scanned documents will be sent.
2.4.4 Printed but not properly
2. Check that the PC can access the media where scanned documents will be sent.
2.4.5 Network Related Details Check Flow
3. Check that a file can be created in a specified storage.
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following 2.5.1
026-719 Internal error in Scan Log Collection/Extraction Tool Functional Description, and contact the support division for directions.
[Error Type] 2.5.1 Log Collection/Extraction Tool Functional Description
job
[Fault Content] 026-722 Media format fail
An error internal to software (during job) [Error Type]
An internal error has occurred.
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Media Not Formatted error It is necessary to check the size of the file registered with the EP center and the size stored in the SW
Note: Unsupported Formats are included. repository. Contact the support division for directions.
(during job)
[Detection Conditions] 026-725 Remote Download file checksum error
The Media is not formatted. [Error Type]
[Corrective Actions] job
Check that the media where scanned documents will be sent is formatted. [Fault Content]
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following 2.5.1 Remote Download File Checksum Error
Log Collection/Extraction Tool Functional Description, and contact the support division for directions.
The checksum of the Remote Download File reported from the EP center does not match that of the
downloaded file.
026-723 Media access fail [Corrective Actions]
[Error Type] It is necessary to check that the checksum registered with the EP center is the same as that stored in the
job SW repository. Contact the support division for directions.
[Fault Content]
Media Access Error 026-726 Options inconsistent
(Occurs when no job is in progress.) [Error Type]
NOTE: On DMP2009-2 or later, this is used as an error during media browsing. job
[Fault Content]
XPJL detects a msimatch in device configuration information.
An attempt to access media has failed for some reason.
The device configuration info included in XPJL does not match the actual configuration.
Perform the following in order:
1. Check that the media is neither removed nor reinserted while being referred to or that during that
time, another media is not inserted. Set up the device configuration info on the printer driver screen so that it can match the actual configura-
tion.
2. Check that the PC can access any file in the media.
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following 2.5.1
Log Collection/Extraction Tool Functional Description, and contact the support division for directions. 026-727 Media filepath fail
2.5.1 Log Collection/Extraction Tool Functional Description [Error Type]
Job
026-724 Remote Download file size error [Fault Content]
[Error Type] Media filepath fail
[Fault Content] The storage path with the specified character string length (including the filename) cannot be created in
Remote Download File Size Error the media.
The size of the Remote Download File reported from the EP center is different from that of the actually Shorten the specified storage location or the filename.If the problem persists, perform the following pro-
downloaded file. cedure to repair the problem.If the problem still persists, obtain the pfshowinfo9 log immediately after the
problem has occurred and contact the support department for instructions.
[Error Type]
026-728 WSD Scan Network Access Fail info
job The paper size of the paper tray selected is unknown.
WSD Scan Network Access Fail The paper size of the paper tray selected is unknown.
An error occurred during communication with WSD Scan Client. Before running the print job, check the position of the guides to the paper tray selected.
WSD Scan Client cancelled its job.
[Corrective Actions] 026-731 PJL PIN Number Fail
Check the following: [Fault Name]
PJL PIN Number Fail
1. Check if the destination WSD Scan Client is ready to communicate with this machine via network. For
example, check the following: [Error Type]
• Network Cable connection Job Fail
If the problem persists, collect PfShowInfo 8 log at its occurrence and contact the support department for [Fault Content]
directions. Wrong PIN number is detected in the data for PJL Diag.
2.5.1 Description of Log Collection & Extraction Tool Function [Detection Conditions]
The PIN number that is specified by PJL command is different from the number that is calculated from the
026-729 WSD Scan Data Transfer Fail machine’s serial number using [PIN Code Calculation Function].
Job Correct the PIN number that is specified by PJL Command and try again.
[Fault Content]
WSD Scan Data Transfer Fail 026-732 PJL Printcount Range Over Fail
An error has occurred during the communication with the WSD Scan Client. PJL Printcount Range Over Fail
The Job was canceled from the WSD Scan Client. [Error Type]
A Scan with Feeder (DADF) specification was performed from an application other than [Windows Fax & Job Fail
Scan].
[Fault Content]
[Corrective Actions] Out of range printcount is detected in the data for PJL Diag.
1. Check whether the transfer destination WSD Scan Client and the Main Unit is able to communicate
via the network. For example, check the following: The printcount that is specified by PJL Command has exceeded the machine’s Total Impression Meter
value by +100.
• Check whether the WSD Scan Client has enough free capacity.
• Check the connection of the Network Cable.
2. When using Feeder (DADF) specification, perform the Scan using [Windows Fax & Scan]. Or, Correct the printcount that is specified by PJL Command and try again.
change to the Flatbed (Platen) specification to perform the Scan.
If the problem persists, obtain the PfShowInfo 8 log immediately after the problem has occurred and 026-733 PJL Password Fail
contact the Support Department for instructions.
[Fault Name]
PJL Password Fail
026-730 Can’t Detect Paper Size Of Specified Tray
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Job Fail Job
Wrong password is detected in the data for PJL Diag. HTTP Upload Internal Error
The password that is specified by PJL Command is different from the one that is set in the machine. Internal error is detected during execution of HTTP Scan Upload jobs.
Correct the password that is specified by PJL Command and try again. Repeat the operation.
026-734 Can not change to the PJLDIAG MODE If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
[Fault Name] 2.5.1 Explanation of Log Collection/Retrieval Tool Feature
Can not change to the PJLDIAG MODE
[Error Type]
026-737 Network Error
Job Fail
[Fault Name]
[Fault Content]
Network Error
Unable to transition to the PJL Diag Mode.
[Error Type]
Job
The machine did not transit to PJL Diag Mode because it detected ’User Operation in Progress’. (The
machine remains in the ’User Operation in Progress’ state for 1 minute after panel operation was com- [Fault Content]
pleted) Network Error
·Make sure that the job has completed and then try again. Check that the ’Communicating’ LED is OFF. Network error is detected during HTTP Scan Upload.
·After completing a panel operation, wait for 1 minute or longer before starting the download operation. [Corrective Actions]
Check network environment and server.
026-735 Authentication Makes Waiting Print Jobs Deleted
[Fault Name] If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
Authentication Makes Waiting Print Jobs Deleted
[Error Type]
Job
026-738 Browser close during job
[Fault Content]
When there are paused Print Jobs during the successful completion of a login/logout, all those Jobs
[Fault Name]
including any that is waiting in the queue get deleted. Browser close during job
When there are paused jobs during the successful completion of a login/logout. Job
None Browser close during job
026-736 Internal Error in HTTP upload [Detection Conditions]

Browser closes during HTTP Scan Upload jobs.
[Fault Name]
Internal Error in HTTP upload
026-739 Authentication Makes Waiting Scan Job Deleted Fail
[Fault Name]
Authentication Makes Waiting Scan Job Deleted Fail
[Error Type]
Job
[Fault Content]
When there are paused Scan Jobs during the successful completion of a login/logout, those Jobs are
deleted.
When there are paused Scan Jobs during the successful completion of a login/logout.
None
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027-310 DFE Communication Fail (SubSystem) [Fault Name]
[Fault Name] ExtPrint I/F Mismatch (SubSystem)
DFE Communication Fail (SubSystem) [Error Category]

[Error Category] SubSystem
SubSystem [Fault Contents]

[Fault Contents] External Print IF Mismatch (SubSystem)
Controller Detection DFE Comm Error (SubSystem) [Conditions for detection]

[Conditions for detection] Mismatch between Controller and I/F version notified from DFE is detected
Communication failure of Green Controller with DFE is detected [Procedure]

[Procedure] - Make sure software version of DFE and ESS is consistent.
Disconnect and connect the DFE connection cable 027-400 Net Off Line
Power Off/On [Error Type]
027-311 DFE Parameter Error (SubSystem) Info
DFE Parameter Error (SubSystem) Net Off Line
[Error Category] [Detection Conditions]
SubSystem 1. Communication is not available due to other failures.
[Fault Contents] 2. Communication is not available because panel operation is in progress (especially in the CE mode).
Controller Detection DFE Parameter Error (SubSystem) 3. Communication is not available because a third party is using remote access.
[Conditions for detection] [Corrective Actions]

Clear any failure that is indicated by other displayed messages. If the panel operation is in progress, com-
Incorrect parameter in command communication of GreenController with DFE is detected
plete it. If somebody is in remote access, wait for the access to end.
[Procedure] If the problem persists, turn the power OFF then ON.
Disconnect and connect the DFE connection cable
Power Off/On
2.4.3 No Output. No Printout.
027-312 ExtPrint Check Mode Error (SubSystem) 2.4.5 Network-related details check flow.
[Fault Name] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
ExtPrint Check Mode Error (SubSystem)
[Error Category]
SubSystem
[Fault Contents] 027-442 Duplicat IP address
External Print CheckMode Error (SubSystem) [Error Type]
[Conditions for detection] Info
Controller error in external CDIH/W CheckMode is detected [Fault Content]

[Procedure] IPv6 - Stateless Auto Setting IP Address 1 is Duplicated
- Disconnect and connect command/video cable between DFE and M/C [Detection Conditions]
- Power Off/On Another device with the same IP address as IPv6 ’Stateless Auto Setting Address 1’ that is set in this
machine exists in the network.
027-313 ExtPrint I/F Mismatch (SubSystem) Bit 0 Duplicated address at autoConfInet6Address[0] of PFRID_IPV6_PROT_AUTO.
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
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Either change the IPv6 ’Stateless Auto Setting Address 1’ of this device or the IPv6 address of the other IPv6 - Stateless Auto Setting IP Address 3 is Duplicated
device on the network. [Detection Conditions]
Another device with the same IP address as IPv6 ’Stateless Auto Setting Address 3’ that is set in this
1. Check that the IPV6 address that was set by Stateless Address Auto Setting is not being used by machine exists in the network.
other devices. Bit 2 Duplicated address at autoConfInet6Address[2] of PFRID_IPV6_PROT_AUTO.
2. Collect failure analysis log and packets.
2.4.1 Interface (Physical/Logical)
Either change the IPv6 ’Stateless Auto Setting Address 3’ of this device or the IPv6 address of the other
device on the network.
1. Check that the IPv6 address that was set by Stateless Address Auto Setting is not being used by
027-443 Duplicate IP address other devices.
[Fault Name] 2. Collect failure analysis log and packets.
Duplicate IP address
[Error Type]
Information
[Fault Content]
IPv6 - Stateless Auto Setting IP Address 2 is Duplicated
027-445 Illegal IP address
The same IP address device as the [state-less auto setting address 2] of this machine exists in the net-
[Error Type]
work. Info
*Duplicated address in autoConfInet6Address[1] of bit 1 PFRID_IPV6_PROT_AUTO. [Fault Content]
When 027-442 ~ 027-447 occurs simultaneously, display by prioritizing the smaller number of the Link IPv6 - Manually Set IP Address is Invalid
Number. [Detection Conditions]
[Corrective Actions] The IPv6 ’Manual Setting Address’ set in the machine is invalid.
Change the IPv6 [state-less auto setting address 2]or the IPv6 address of the network upper apparatus. Bit 13 Address assignment error at inet6Address of PFRID_IPV6_PROT_MANUAL.
(1) Check if IPv6 address that was set in state-less address auto setting is not used in other places.
Change the ’IPv6 (Manual Setting Address)’ of this machine to the IPv6 address that can be used as the
self-machine address. If the problem persists, perform the following procedure:
1. Check whether IPv6 address that was automatically set as the manual address is using an invalid
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’. address.
If the problem still persists, perform the following: 2. Collect failure analysis log and packets.
2.4.3 No output is available, no data is printed 2.4.1 Interface (Physical/Logical)
2.4.5 Network-related Details Check Flow 2.4.3 No Output. No Printout.
2.5.1 Explanation of Log Collection/Extraction Tool Functions 2.4.5 Network-related Details Check Flow
027-444 Duplicat IP address
[Error Type] 027-446 Duplicat IP address
Info
[Error Type] 027-452 Duplicat IP address
Info [Error Type]
[Fault Content] Time Bomb (Information)
IPv6 - Automatically Set IP Address is Duplicated [Fault Content]
[Detection Conditions] IP Address Duplicated
Another device with the same IP address as the IPv6 ’Manual Setting Address’ that is set in this machine [Detection Conditions]
exists in the network.
The PC of the same IP address exists on a network.
Bit 14 Duplicated address at inet6Address of PFRID_IPV6_PROT_MANUAL
Change the IP address of a PC on the network.
Refer to ’Network Administrator Guide (User Guide)’.
Change the ’IPv6 (Manual Setting Address)’ of this machine to the IPv6 address that can be used as the
1. 1-1. For manual address setting, check that the IP address set by the customer is not used for oth-
self-machine address. If the problem persists, perform the following procedure:
ers.
1. Check whether IPv6 address that was automatically set as the manual address is using an invalid
address. 1-2. For each of RARP, BOOTP, and DHCP setting, check the server setting environment.
2.5.2 Logging/Extraction Tools Operational Instructions
027-447 Duplicat IP address 027-500 SMTP Server Fail for Mail IO

Job Fail
Info
SMTP Server Address Resolution Fail for Mail IO
IPv6 - Link Local IP Address is Duplicated
Another device with the same IP address as the IPv6 ’Link Local Address’ that is set in this machine exists Incorrect SMTP Server name was detected.
in the network. [Corrective Actions]
Bit 15 Duplicated address at linkLocalAddress of PFRID_IPV6_PROT_AUTO 1. Check with a customer System Administrator that the Mail Server has been launched and the environ-
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first. ment is already used for other purposes (such as for PC).
[Corrective Actions] 2. Check that a correct SMTP server address is reflected in the device setting list.
Either change the IPv6 ’Link Local Address’ of this device or the IPv6 address of the other device on the 2-1. When the SMTP Server address is specified using IP address, set a correct IP address.
network. 2-2. When the SMTP Server address is specified using FQDN (name: aaa.co.jp), check that the FQDN
name is correct. Also check that a correct DNS server address is set for the device, and set a correct IP
address.
1. Check whether the IPv6 address that was automatically set as the Link Local Address is not used by
3. If the problem persists, collect the failure analysis log and packets.
other devices.
2.4.1 Interface (Physical/Logical) 027-501 POP Server Fail for Mail IO
2.4.3 No Output. No Printout. [Error Type]
2.4.5 Network-Related Details Check Flow Job Fail
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POP Server Address Resolution Fail for Mail IO (POPERR_TIMEOUT)
Incorrect POP Server name was detected. 1. Time-out occurred in communicating with the POP server.
[Corrective Actions] Wait for a while and operate again.
Specify the correct POP Server name or specify the IP address.
1. Check with a customer System Administrator that the Mail Server has been launched and the envi- 027-504 Response reception is not expected from server
ronment is already used for other purposes (such as for PC). [Fault Name]
2. Check that a correct POP server address is reflected in the device setting list. Response reception is not expected from server
2-1. When the POP Server address is specified using IP address, set a correct IP address. [Error Type]
2-2. When the POP Server address is specified using FQDN (name: aaa.co.jp), check that FQDN
Job
name is correct. Also check that a correct DNS server address is set for the device, and set a correct
IP address. [Fault Content]
3. If the problem persists, collect the failure analysis log and packets. Internal Error or Unexpected Server Response Received (at any time)
2.4 NET System Fault Check [Detection Conditions]
2.4.3 No output is available, no data is printed At any place.
2.5.2 Logging/Extraction Tools Operational Instructions [Actions]
1. Investigate the SMTP Server information (name and version of the server that is in use) or the provider
027-502 POP Authentication Fail for Mail IO name (in case of outsourcing) (*1).
2. Refer to the SMTP Communication Protocol Report and check whether any 4xx or 5xx error response
[Error Type] were notified from the server.
Job Fail
If any 4xx or 5xx response was notified, this mean that the problem could be at the server side. Use the
[Fault Content] information obtained from 1.2 to search the Web for troubleshooting information (*2) and perform the cor-
POP Authentication Fail for Mail IO rective actions.
*1 It is also possible to trace the provider and which server is being used by using the Host Name that is
Incorrect POP Server authentication information was detected.
listed in the 220 response (the very first packet) from the Mail Server.
[Corrective Actions] *2 (Reference sample for troubleshooting information search result)
Specify the correct POP Server authentication information.
Obtained information: Exchange 2007 Server, 550 5.7.1 Client does not have permissions to send as
1. Perform 027-501 check and then specify a correct POP User Name. this sender (error information from the server).
2. If the problem persists, collect the failure analysis log and packets. Search keywords: 550 5.7.1 Client does not have permissions to send as this sender Microsoft
2.4 NET System Fault Check Search engine: Google
2.4.3 No output is available, no data is printed Search result: Exchange 2007 transport access permission model
2.4.5 Network-Related Details Check Flow Reason: The Sender that is specified in the MAIL FROM field of the SMTP protocol does not have the
access permission to send to this server.
027-503 POP server communication timeout The ms-Exch-SMTP-Submit access permission must be granted to the Sender.
[Error Type]
If the situation does not improve, retrieve the ’customer provided information’ and ’obtained logs informa-
job
tion’, and contact the Support Department.
[Fault Content]
Time to communicate with the POP server ran out. (after connection to the server) [Customer provided information (required)]
1. SMTP Server information (name and version of the server that is in use) or the provider name (in case
of outsourcing).
2. Model name of machine, SW Version [Error Type]
Job Fail
[Obtained logs information (required)] [Fault Content]
The DNS server was not set during SMB scan
2. (Immediately after occurrence of problem) Controller Log
3. (Immediately after occurrence of problem) Obtain packet capture at machine side (or the Mail Com-
The DNS server was not set for DNS access during scanner (Save to PC) SMB transfer.
munication Protocol Report if this cannot be obtained)
2.5.1 Logging/Extraction Tool Function Explanation [Corrective Actions]
Set the DNS server address. Or, set the SMB server address of the transfer destination using IP address.
027-513 SMB Scan client has no right to access.
[Error Type] occurred and contact the Support G for instructions.
Job Fail 2.5.1 Log collection/extraction tool function explanation
[Fault Content]
The SMB scan client does not have access rights (Win9x systems) 027-516 Server connection error in SMB
In Scan to SMB, the user has no right to access the SMB server. Job Fail
[The following applies to DMP6-2 and lalter only.]
[Fault Content]
– The folder with the same name as the specified file name already exists. (MacOS X v10.2)
Problem with connection to server during SMB scan
Set up the user so that he/she can read or write in a file or folder in the specified placle to save it in.
Unable to find the SMB server during scanner (Save to PC) SMB transfer.
[The following applies to DMP6-2 and lalter only.]
– Check if there is any folder with the same name as the specified file name. (MacOS X v10.2)
Take any one of the following actions:
If the problem persists, see the following to obtain a info9 or xxx.tgz log and a network log, and contact the
support division for instructions. – Check that network communication between the transfer destination SMB server and this machine
is available, by the following:
– Check the connection of network cables.
– Check the TCP/IP settings
027-514 Host name solution error in SMB – Check for communication through port 137 (UDP), port 138 (UDP), and port 139 (TCP).
[Error Type] – Check the following network settings to see if the computer operates as an SMB server.
Job Fail – Check that the file sharing service for Microsoft network is enabled.
[Fault Content] – Check that NetBIOS over TCP/IP is enabled in the TCP/IP settings.
Unable to resolve hostname during SMB scan – Check the file sharing service (communications through port 137 (UDP), port 138 (UDP), and
[Detection Conditions] port 139 (TCP)) is allowed in the firewall settings.
Failed to resolve the hostname or server name of the SMB server for DNS access during scanner (Save – For communication that goes beyond the subnet, check the WINS server settings and check
whether the server name address can be resolved correctly.
to PC) SMB transfer.
– Check whether the NetBIOS interface device at the transfer destination SMB server has started
[Corrective Actions] (happens in Windows NT4.0 Server/Workstation).
Check the connection to the DNS. Or, check whether the SMB server name of the transfer destination
1. Select the [Start] menu -> [Settings] to open [Control Panel].
has been registered in the DNS.
2. Open [Services] and select the [Messenger] service.
3. Select the [Start Up], [Auto], [OK], and then [Close].
4. Open [Devices] in [Control Panel] and select the [NetBIOS Interface] device.
5. Select the [Start Up], [Auto] or [Manual], [OK], and then [Close].
6. Reboot the computer.
027-515 DNS server un-sets up in SMB
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If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has - Reboot the SMB Server.
occurred and contact the Support G for instructions. /etc/rc.d/init.d/smb restart
2.5.1 Log collection/extraction tool function explanation If the problem persists, retrieve the ’customer provided information’ and ’obtained logs information’, and
contact the Support Department.
027-518 Login name or a password error in SMB [Customer provided information (required)]
[Fault Name]
Login name or a password error in SMB
[Error Type] 1. (Immediately after occurrence of problem) Obtain the controller log
Job
[Fault Content]
There are problems with the SMB scan login name or password 2.5.1 Logging/Extraction Tool Function Explanation
[Detection Conditions] 027-519 Scanning picture preservation place error in SMB
- The wrong password was specified during scanner (Scan to PC) SMB transfer.
[Error Type]
Job Fail
-----from here [Only for products with DMP6-2 or later]-----
- Unable to authenticate due to invalid user name or password. (MacOSX v10.2)
[Fault Content]
Scan image storage destination or file name specification error during scanner (Save to PC) SMB trans-
- The specified user name is not registered as a user who can use Windows Sharing. (MacOS X v10.2)
fer
-----until here-----
There is a problem with the storage destination or file name of the specified scan image during scanner
- Check the password that was set for the shared folder.
(Save to PC) SMB transfer.
– The specified storage destination does not exist on the server.
Note 1) [Only for products with DMP6-2 or later]
– A prohibited character was detected in the specified storage destination or file name.
- Check with the network administrator for the user name or password. (MacOS X v10.2)
– The specified storage destination is linked to a different shared folder due to the distributed file sys-
- Check whether it is a user that can use Windows sharing. (MacOS X v10.2) tem (DFS).
The verification method are as follows. [Corrective Actions]
Take any one of the following actions:
(1) Activate the [System Preferences] icon from [Dock].
– Check if the storage destination is correct.
(2) In the [System Preferences] window, click the [Accounts] icon.
– Check that the specified file name can be created on the SMB server.
(3) Click the [Click the lock to make changes] icon and log in.
– Check for the settings of the distributed file system (DFS) with the system administrator.
(4) Select the user and click the [Edit User] button.
The checking procedure is as follows:
(5) Input your password, then check the box for [Allow user to log in from Windows] and click [OK].
1. On the SMB server, select the [Start] menu > [All Programs] > [Administrative Tools] > [Distributed
File System].
Note 2) When a Samba Server of earlier than version 4 is in use, 2. Select the specified storage destination from the left pane of the [Distributed File System] and check
it is possible that the connection cannot be established as the Samba that is used by the customer is set to the [Target] information displayed in the right pane of the window.
Security mode: share (anybody can access as long as they know the password). 3. Based on the information, specify the SMB server, shared name, and storage destination directly.
<DMP-XI-1a or later> Security mode: share is not supported by this machine as it is not desirable from a occurred and contact the Support G for instructions.
security point. 2.5.1 Log collection/extraction tool function explanation
Change the Security mode: to something other than ’share’ before operating.
[Reference: How to change the Samba setting for Security mode: to ’user’]
027-520 File name acquisition failure from SMB server
- smb.conf
At (/etc/samba/smb.conf), change the ’security = share’ to ’security = user’.
[Error Type] – Check whether the specified file name is being used by another user.
Job Fail – Check if a file or folder with the same name as the specified file name exists.
Unable to obtain the file/folder name on the SMB scan server
Unable to obtain the file/folder name on the SMB scan server.
027-523 Lock folder creation failure in SMB
[Error Type]
occurred and contact the Support G for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation Failed to create an SMB scan lock folder
027-521 File name suffix limit over in SMB Failed to create an SMB scan lock folder on the SMB scan server.
[Error Type] 1. SMBCL_NG_FILE_EXISTS
Job Fail The specified lock folder name already exists.

1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry.
The SMB scan file name/folder name suffix has exceeded the limit value
2. Check whether a folder with the same name as the specified name already exists.
The file name/folder name suffix that can be specified for SMB Scan has exceeded the limit value.
1. Change the file name/destination folder on the SMB scan server. Else, move or delete the files in the des- 2.5.1 Log collection/extraction tool function explanation
tination folder.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has 027-524 Folder creation failure in SMB
occurred and contact the Support G for instructions. [Error Type]
Job Fail
[Fault Content]
027-522 File creation failure in SMB Failed to create an SMB scan folder
Job Fail Folder creation in the SMB server has failed during scanner (Save to PC) SMB transfer. The specified
folder already exists.
[Fault Content]
Failed to create an SMB scan file
Check if a file or folder with the same name as the specified name exists on the SMB server.
Scan image file creation in the SMB server has failed during scanner (Save to PC) SMB transfer.
– The specified file name already exists on the server.
– The specified file name is in use.
– The specified file name already exists as a directory.
– A prohibited character was detected in the specified file name.
027-525 File delete failure in SMB
Take any one of the following actions: Job Fail
– Check that the specified file name can be created in the storage destination.
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Failed to delete an SMB scan file Failed to delete a folder on the SMB scan server.
[Detection Conditions] 1. SMBCL_NG_BAD_FILE
Failed to delete an SMB scan file on the SMB scan server. The file does not exist.
1. SMBCL_NG_BAD_FILE 2. SMBCL_NG_DIR_NOT_EMPTY (New)
The file does not exist. The directory is not empty.
2. SMBCL_NG_DOS_BAD_SHARE 3. SMBCL_NG_NOT_A_DIR (New)
The file is open. The specified directory name is not a directory.
3. SMBCL_NG_FILE_IS_DIR (New) [Corrective Actions]
The specified file name already exists as a directory. 1. Check whether the file in the specified storage destination is being used by another user.
[Corrective Actions] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
1. Check whether the file in the specified storage destination is being used by another user. occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 027-528 Data write-in failure to SMB server
[Error Type]
027-526 Lock folder delete failure in SMB Job Fail
Job Fail The storage destination on the SMB scan data server has no free space
Failed to delete an SMB scan lock folder The storage destination on the SMB scan server has no free space.
Failed to delete a lock folder on the SMB scan server. 1. Check that the storage destination has enough free space.
1. SMBCL_NG_BAD_FILE If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
The file does not exist. occurred and contact the Support G for instructions.
2. SMBCL_NG_DIR_NOT_EMPTY (New)
The directory is not empty.
3. SMBCL_NG_NOT_A_DIR (New)
027-529 Data read failure from SMB server
The specified directory name is not a directory.
[Error Type]
Job Fail
1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job.
[Fault Content]
occurred and contact the Support G for instructions. Unexpected error of the SMB scan data server
2.5.1 Log collection/extraction tool function explanation An unexpected error response was received from the SMB server or an unexpected error has occurred in
the machine during scanner (Save to PC) SMB transfer.
027-527 Folder delete failure in SMB [Corrective Actions]
[Error Type] Log in to the SMB server from another PC using the same user name and check whether you can write a
Job Fail file into the same storage destination on that SMB server.
[Fault Content] After that, perform the same operation again.
Failed to delete an SMB scan folder
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Corrective Actions]
occurred and contact the Support G for instructions. When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct.
2.5.1 Log collection/extraction tool function explanation If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
027-530 File name duplicate failure in SMB 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 027-533 Internal error in SMB Scan
’Cancel Job’ is selected for SMB scan ’File Name Conflict’ Job Fail
Unable to save a file during scanner (Save to PC) SMB transfer because ’File Name Conflict’ is set to An internal error has occurred during SMB scan
’Cancel Job’. [Detection Conditions]
[Corrective Actions] An internal error has occurred.
Set ’File Name Conflict’ to other than ’Cancel Job’. [Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has 1. Repeat the operation.
027-531 SMB scan filing policy injustice 2.5.1 Log collection/extraction tool function explanation
[Error Type]
027-543 SMB server name specification error
Job Fail
[Error Type]
[Fault Content]
Job Fail
Incorrect SMB scan filing policy (when additional items are selected)
[Fault Content]
The SMB server (NetBIOS) name specification is incorrect
Incorrect filing policy (when additional items are selected)
The SMB server (NetBIOS) name specification is incorrect.
1. When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page.
SMBCL_NG_INV_HOST
The hostname specification is incorrect.
2.5.1 Log collection/extraction tool function explanation 1. Check that the server name of the SMB server is correct.
027-532 NEXTNAME.DAT file access error in SMB occurred and contact the Support G for instructions.
[Error Type]
Job Fail
[Fault Content] 027-547 SMB Protocol error 4-007
A file access error has occurred during scanner (Save to PC) SMB transfer.
[Error Type]
An error has occurred when accessing the NEXTNAME.DAT file during scanner (Save to PC) SMB
transfer.
[Fault Content]
SMB protocol error (4-007): The scan domain name specification is incorrect
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[Detection Conditions] 1. The system administrator is to set the user name correctly.
<When this error occurred during SMB Authentication/SMB Scanner > If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
The specified domain name was detected to be incorrect by the controller software (SMB library) of this occurred and contact the Support G for instructions.
machine. 2.5.1 Log collection/extraction tool function explanation
<When this error occurred during SMB Authentication > 027-549 SMB Protocol error 4-009
The system administrator is to check the domain name and set it correctly. [Error Type]
How to check the domain name: Job Fail
1. On the Active Directory domain controller, select the [Start] menu -> [All Programs] -> [Administra- [Fault Content]
tive Tools] -> [Active Directory Domains and Trusts].
SMB protocol error (4-009)
2. In the left pane of the ’Active Directory Domains and Trusts’ window, select [Active Directory
Domains and Trusts] -> [Domain], then right-click and select [Properties]. [Detection Conditions]
3. After selecting the [General] tab in the [Domain Properties] window, check the domain name for The specification of Password is incorrect.
[Domain Name (Windows 2000 or earlier)]. [Corrective Actions]
< When this error occurred during SMB Scanner > Operate again.
1. The system administrator is to check the domain name and set it correctly. If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has xxx.tgz log and the network log and contact Support G for instructions.
occurred and contact the Support G for instructions. 2.5.1 Log collection/extraction tool function explanation
027-564 SMB Protocol error 4-024

027-548 SMB Protocol error 4-008 [Error Type]
[Fault Content] SMB protocol error (4-024)
SMB protocol error (4-008): The scan user name specification is incorrect [Detection Conditions]
[Detection Conditions] The host is missing.
<When this error occurred during SMB Authentication/SMB Scanner > [Corrective Actions]
The specified user name was detected to be incorrect by the controller software (SMB library) of this
1. Check that the authentication server and the device can communicate through the network. (Check the
machine. network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 (UDP)/
[Corrective Actions] Port No. 139 (TCP))
• < When this error occurred during SMB Authentication> 2. Check that the SMB (TCP/IP) at the device side has started up.
The system administrator is to set the user name correctly. (1) Specify the network address of the device through a Web browser, and display the remote UI
How to check the user name: screen of the CenterWare Internet Services.
1. Common Operation 1. On the Active Directory domain controller in which the User Information was (2) Select the ’Properties’ tab and select ’Start Port’ from the left frame of the properties list.
set, select the [Start] menu -> [All Programs] -> [Administrative Tools] -> [Active Directory Users (3) Put a check on the ’Start’ of ’SMB’, and check that ’TCP/IP’ is already checked for ’Transport Proto-
and Computers]. col’.
2. Common Operation 2. In the left pane of the Active Directory Users and Computers window, select 3. If the authentication server and the device are connected to different subnets, check that the device has
[Active Directory Users and Computers [Server]] -> [Domain] -> [Users] to list the user information. settings that can resolve the address of the authentication server.
3. Common Operation 3. In the right pane of the Active Directory Users and Computers window, right- (1) In the Tools Mode screen of the device, check the ’System Settings’ -> ’System Settings’ -> ’Net-
click target user and select [Properties]. work Settings’ -> ’External Authentication Server/Directory Service Settings’ -> ’SMB Server Set-
4. After selecting the [Account] tab in the [User Properties] window, check the user name for [User tings’ -> ’SMB Server Specification Method’.
Logon Name (Windows 2000 or earlier)]. In case the ’Domain Name and Server Name Specification’ is already set and the server is already
< When this error occurred during SMB Scanner > specified by NetBIOS Name
Check if the authentication server and the device can resolve the addresses from the WINS server. [Fault Content]
In case the ’Domain Name and Server Name Specification’ is already set and the server is already SMB Protocol Error (4-026)
specified by FQDN Name
Check if the authentication server and the device can resolve the addresses from the DNS server.
The library has not been initialized.
4. Check if the ’NetBIOS over TCP/IP’ has become enabled at the authentication server settings.
(1) Right click the ’My Network’ icon and select ’Properties’.
In [Tools],->[Network Setting]->[Port Setting] screen on the Panel, check if the SMB Client has been
(2) Right click the ’Local Area Connection’ icon and select ’Properties’.
started up.
(3) Select the ’General’ tab in the ’Local Area Connection Properties’ window, select ’Internet Protocol
(TCP/IP)’ and press the [Properties] button.
(4) Click the [Advanced] button in the ’Internet Protocol (TCP/IP) Properties’ window. If the problem persists, refer to2.5.1 LOG immediately after the trouble occurred, collect info9 or xxx.tgz
log and network log and contact the Support Department for further instructions.
(5) Select the ’WINS’ tab in the ’Advanced TCP/IP Settings’ window to check the ’NetBIOS Settings’.
5. Check at the Internet connection firewall if the communication through Ports 137, 138 and 139 are not
blocked. (If the authentication server is WinXP) 027-569 SMB (TCP/IP)is not started.
(1) Right click the ’My Network’ icon and select ’Properties’. [Error Type]
(2) Right click the ’Local Area Connection’ icon and select ’Properties’. Job Fail
(3) Select the ’Advanced’ tab in the ’Local Area Connection Properties’ window and click the [Set- [Fault Content]
tings...] button.
The SMB (TCP/IP) is not started
(4) Select the ’Service’ tab in the ’Advanced’ window to check that communication through 137 (UDP),
138 (UDP) and 139 (TCP) are permitted. [Detection Conditions]
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or SMBCL_NG_NOT_INIT that occurs during SMB Scanner
xxx.tgz log and the network log and contact Support G for instructions. The library has not been initialized.
In the [Port Status] screen under the [Properties] tab of CentreWare Internet Services, check that SMB
(TCP/IP) is enabled.
027-565 SMB Protocol error 4-025 If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Error Type] occurred and contact the Support G for instructions.
Job Fail 2.5.1 Log collection/extraction tool function explanation
[Fault Content]
SMB protocol error (4-025) 027-572 SMB Protocol error 4-032
Cannot connect. Job Fail
Check that the authentication server and the device can communicate through the network. (Check the SMB protocol error (4-032)
network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 (UDP)/
Port No. 139 (TCP))
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or Incorrect parameter.
xxx.tgz log and the network log and contact Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation Operate again.
[Error Type]
Job Fail
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Job Fail Job Fail
SMB protocol error (4-033) SMB protocol error (4-038)
Incorrect character code. Communication timeout has occurred.
Operate again. Check that the authentication server and the device can communicate through the network. (Check the
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 (UDP)/
xxx.tgz log and the network log and contact Support G for instructions. Port No. 139 (TCP))
2.5.1 Log collection/extraction tool function explanation If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
[Error Type]
Job Fail
[Error Type]
[Fault Content]
Job Fail
[Fault Content]
Incorrect data size.
SMBCL_NG_INV_SECMODE
Operate again.
Authentication server common security mode is operating.
xxx.tgz log and the network log and contact Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation There is a possibility that the authentication server is set as Win95/Win98/Me.
Set the authentication server to Windows other than Win95/Win98/Me.
027-576 SMB Protocol error 4-036 xxx.tgz log and the network log and contact Support G for instructions.
[Error Type] 2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content] 027-585 SMB Protocol error 4-045
[Error Type]
Incorrect domain data size.
[Fault Content]
[Corrective Actions] SMB protocol error (4-045): Scan login not available time period
Operate again.
<<< When this error occurred during SMB Authentication/SMB Scanner >>>
The login not available time period was detected by the controller software (SMB library) of this machine.
< When this error occurred during SMB Authentication/SMB Scanner >
Check with the system administrator for the time period when logging in is allowed.
occurred and contact the Support G for instructions. SMB protocol error (4-048): The user account is disabled
027-586 SMB Protocol error 4-046 The user account is disabled.
Job Fail < When this error occurred during SMB Authentication/SMB Scanner >
[Fault Content] Request the system administrator to enable the user account.
SMB protocol error (4-046): The password has expired. Perform the following.
[Detection Conditions] After selecting the [Account] tab in the [User Properties] window, uncheck [Account Disabled] under
<<< When this error occurred during SMB Authentication/SMB Scanner >>> [Account Options].
The password was detected to be expired by the controller software (SMB library) of this machine. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation
<When this error occurred during SMB Authentication/SMB Scanner >
Obtain a valid password from the system administrator.
occurred and contact the Support G for instructions. [Error Type]
2.5.1 Log collection/extraction tool function explanation Job Fail
[Fault Content]
027-587 SMB Protocol error 4-047 SMB protocol error (4-049): Locked out
Job Fail <<< When this error occurred during SMB Authentication/SMB Scanner >>>
[Fault Content] The user account is locked out.
SMB protocol error (4-047): The password must be changed [Corrective Actions]
[Detection Conditions] < When this error occurred during SMB Authentication/SMB Scanner >
<<< When this error occurred during SMB Authentication >>> Request the system administrator to unlock the user account.
The password was detected to require changing by the controller software (SMB library) of this machine. Perform the following.
After selecting the [Account] tab in the [User Properties] window, uncheck [Account locked out].
<When this error occurred during SMB Authentication/SMB Scanner > occurred and contact the Support G for instructions.
Log in to Windows and change the password. 2.5.1 Log collection/extraction tool function explanation
Request the system administrator to disable the ’change password at next login’.
After selecting the [Account] tab in the [User Properties] window, uncheck [User must change password
at next logon] under [Account Options]. [Error Type]
occurred and contact the Support G for instructions. [Fault Content]
SMB protocol error (4-050): The user account has expired
027-588 SMB Protocol error 4-048 <<< When this error occurred during SMB Authentication/SMB Scanner >>>
[Error Type] The user account has expired.
Job Fail
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[Corrective Actions] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
< When this error occurred during SMB Authentication/SMB Scanner > xxx.tgz log and the network log and contact Support G for instructions.
Obtain a valid user account from the system administrator. 2.5.1 Log collection/extraction tool function explanation
Request the system administrator to extend the validity period of the account.
Perform the following. 027-600 ExtPrint Check Mode Error
After selecting the [Account] tab in the [User Properties] window, select [End of:] from [Account expires] [Error Type]
and extend the validity.
a hidden fail
Request the system administrator to disable the account expiry.
[Fault Content]
External Print CheckMode Error
After selecting the [Account] tab in the [User Properties] window, select [Never] from [Account expires].
occurred and contact the Support G for instructions. In H/W Check Mode, the controller detected an error with the external CDI.
Just write this in History.
027-591 SMB Protocol error 4-051 If the problem persists, perform the following:
– Check the command between DFE and M/C, and disconnect then connect the Video Cable
[Error Type] between DFE and M/C.
Job Fail
– Power Off/On
[Fault Content]
SMB protocol error (4-051): The user account is restricted. Blank password is not allowed
027-700 Mail address domain err
[Error Type]
job
The user account is restricted. Blank password is not allowed.
[Fault Content]
Sending to the domain of the destination mail address is prohibited. (before connecting to the server)
<When this error occurred during SMB Authentication/SMB Scanner >
Set a user password.
The domain of the destination mail address is designated as a prohibited domain.
occurred and contact the Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation Check that the domain of the destination mail address is not designated as a prohibited domain.
If the problem still persists, collect the pfshowinfo8 log immediately after the occurrence of the problem
and contact the support division for directions.
027-599 SMB Protocol error 4-other
2.5.1 LOG
[Error Type]
Job Fail
027-701 Disconnect network cable
[Fault Content]
SMB/LDAP Protocol Error (code for others)
[Error Type]
job
1. An error internal to SMB Library excluding 027-547 through 027-578 occurred.
[Fault Content]
2. The protocol category with which to fill in Coml_Fault_GetNETCeCode( ) was an unexpected one. In external authentication, the disconnected cable is detected.
* FTP/HTTP/an undefined category was specified. (DMP6-1) [Detection Conditions]

[Corrective Actions] As a result of checking for disconnection of the network cable before the external authentication opera-
tion, the disconnected cable has been detected.
Operate again.
The network cable is disconnected from the device. Confirm the cable is disconnected and reconnect it. The certificate for the destination existed on a list of revoked certificates. (before connection to the
server)
027-702 Certificate for addresses, was not found [Detection Conditions]

when sending SMIME mail
[Error Type]
(VKCMERR_CERT_REVOKED)
job
(VKCMERR_KEY_COMPROMISED)
[Fault Content] (VKCMERR_CERT_AFFILIATION_CHANGED)
No certificate for the destination exists. (before connection to the server) (VKCMERR_CERT_SUPERSEDED)
[Detection Conditions] (SMLNG_KEY_REVOKED)
when sending SMIME mail (SMLNG_KEY_NOTHING) [Corrective Actions]
[Corrective Actions] 1. Store in this machine a destination certificate that is not on the list of revoked certificates.
1. Store a certificate for the destination in this machine.
027-706 Certificate not found

027-703 Certificate for addresses, was expired [Error Type]
job [Fault Content]
[Fault Content] No device certificate exists. (before connection to the server)
The certificate for the destination expired. (before connection to the server) [Detection Conditions]
[Detection Conditions] When SMIME mail was sent, No Certificate was detected.
when sending SMIME mail (VKCMERR_CERT_EXPIRED) [Corrective Actions]
[Corrective Actions] 1. Store the device certificate in this machine.
1. Store the correct certificate for the destination in this machine. Check the following: If the problem persists, perform the following.
• the term for which the certificate is valid
• The time the device tells is correct. OF-09 Common Job Fail
027-707 Certificate expired

027-704 Certificate for addresses, was untrusted
[Error Type]
[Error Type]
Job Fail
job
[Fault Content]
[Fault Content]
The device certificate expired. (before connection to the server)
The certificate for the destination is not reliable. (before connection to the server)
When SMIME mail was sent, an invalid (expired) certificate was detected.
when sending SMIME mail (SMLNG_KEY_UNTRUST)
1. Store the correct device certificate in this machine. Check the following:
1. Check for the certification path for the destination certificate and import the necessary CA certificate.
• the term for which the certificate is valid
• The time the device tells is correct.
027-705 Certificate for addresses, was revoked If the problem persists, perform the following.
[Error Type]
job
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027-708 Certificate untrusted
[Error Type] 027-711 S/MIME mail sender certificate not found
The device certificate is not reliable. (before connection to the server) [Fault Content]
[Detection Conditions] SMIME Mail Certificate Retrieval Error
When SMIME mail was sent, an unreliable certificate was detected. [Detection Conditions]
[Corrective Actions] The Mail I/O received the S/MIME signature mail but could not obtain the sender certificate. The S/MIME
1. Check that the mail address written on the device certificate is the same as that set up on the device. signature mail sent from the device always includes the device certificate.
2. Check for the certification path for the device certificate and import the necessary CA certificate. [Corrective Actions]
If the problem persists, perform the following. To validate the signature, a valid sender certificate is required. Register the sender certificate in M/C or
change your mailer options so that the S/MIME signature mails from the sender will be sent with the certif-
OF-09 Common Job Fail icate.
027-709 Certificate revoked OF-09 Common Job Fail
Job Fail
[Fault Content] 027-712 S/MIME mail sender certificate not valid
The certificate for the destination existed on a list of revoked certificates. (before connection to the [Error Type]
server) Job Fail
When SMIME mail was sent, a discarded certificate was detected (which is registered in CRL). Invalid S/MIME Mail Certificate Error
1. Store in this machine a destination certificate that is not on the list of revoked certificates. The Mail I/O received the S/MIME signature mail but as the sender certificate was invalid, a signature ver-
If the problem persists, perform the following. ification error was detected.
To validate a signature, a valid sender certificate is required. As the sender certificate registered in the
device is unreliable or it has expired, the S/MIME signature mail is unreliable and the received mail is dis-
027-710 S/MIME mail was disabled carded.
[Error Type] Check that the signature bearer of the CA certificate is registered in the device.
Job Fail Explain to the customer that the sender ’needs to send a mail that is signed with a valid certificate’
[Fault Content] because the sender certificate has expired.
Invalid SMIME Mail Error
The Mail I/O received S/MIME mail even though S/MIME was disabled.
Sender has the S/MIME certificate for the M/C but the S/MIME settings in M/C is invalid. Enable S/MIME
027-713 S/MIME mail was altered
setting in the device. [Error Type]
2.4.5 Network-Related Details Check Flow Receive S/MIME Mail Tampered Error
The Mail I/O received the S/MIME signature mail but tampered mail was detected and it was discarded. Job Fail
Attackers may tamper mails on the sending path. Explain to the customer that the device is blocking the Unsigned Mail Prohibited
attacks from attackers. [Detection Conditions]
Prohibited unsigned mail was detected. All the S/MIME unsigned mails (including standard mails and S/
OF-09 Common Job Fail MIME encrypted mails) are discarded.
The flag that prohibits receiving of unreliable mail is enabled. If a problem is found, disable the flag that
027-714 S/MIME mail sender impersonation prohibits receiving of unreliable mail.
[Error Type] If the problem persists, perform the following procedures in sequence to repair it.
Job Fail OF-09 Common Job Fail
[Fault Content]
S/MIME Mail Sender Impersonation Error
[Detection Conditions] 027-717 No MX Record at the DNS
The Mail I/O received the S/MIME signature mail but as the sender address and the signature mail [Error Type]
address were different. An impersonated sender was detected and the mail was discarded. Job
Mails may be sent from impersonated senders. Explain to the customer that the device is blocking the No MX Record at the DNS
attacks from attackers. [Detection Conditions]
An enquiry was sent to the DNS Server for the MX Record, but it cannot be obtained.
1. The SMTP Server Address that is used for sending E-mails cannot be obtained from the DNS Server.
Check with the DNS Server Administrator on the existence of DNS/MX Record.
027-715 S/MIME mail certficate not support 2. Check that the DNS Server Settings of the device is set properly.
[Error Type] If the problem persists, obtain the pfshowinfo9 log and the network packets immediately after the problem has
Job Fail occurred and contact the support department for instructions.
SMIME Mail Certificate Not Supported
[Detection Conditions] 027-718 CSB Print Other Internal Error
The secret key (certificate) supported by S/MIME encrypted mail is not registered in the device. [Fault Name]
This problem occurs when an appropriate certificate is registered in the certificate repository but not in S/ CSB Print Other Internal Error
MIME certificate, or when the S/MIME certificate itself is not registered yet.
[Error Type]
Job
Check that the appropriate certificate is registered and is set as the S/MIME certificate in the M/C.
[Fault Content]
CSB Print - Other internal error
2.4.5 Network-Related Details Check Flow [Detection Conditions]
When the CSB Print module process is in progress, other internal error has occurred.
027-716 No-Signed mail receipt was rejected [Corrective Actions]

Check the setting and then try again.
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If the problem still persists, perform the following: If the problem persists, obtain instructions from DocuShare and then perform the following procedures in
OF-09 Common Job Fail sequence to repair it.
Investigate the failure at the occurrence of the Information Fail/Warning. OF-09 Common Job Fail
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact 027-721 Ext Srv. Not Found
[Error Type]
Job Fail
027-719 CSB Scan Host Name Resolve Fail [Fault Content]
[Fault Name] Application Interface Destination During Web Service Interface - Not Found
CSB Scan Host Name Resolve Fail [Detection Conditions]
[Error Type] Either the specified server for the application interface cannot be found or the DNS could not be resolved
Job during Web service interface.
[Fault Content] An error occurred during DNS resolution for FQDN (HTTP/HTTPS) because no DNS Server is set up,
and so on.
CSB Scan - Failed to resolve Host Name
Check that the DNS server address is set properly. Check that the PC running the application interface
During CSB Scan, a network related (DNS name resolution) error has occurred when communicating
(CWFS) is registered in DNS.
with the Server via HTTP.
If the problem persists, obtain instructions from DocuShare and then perform the following procedures in
[Corrective Actions] sequence to repair it.
Check the connection status of the network and especially the DNS setting status.
027-722 Ext Srv. Timeout Fail
If the problem still persists, perform the following: [Error Type]
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact Job Fail
the Support Department for instructions. [Fault Content]
2.5.1 Logging/Extraction Tool Function Explanation Application Interface During Web Service Interface - Timeout
027-720 Ext Srv. Host Not Found [Detection Conditions]
[Error Type] A request for application interface is issued from the machine during Web service interface, but it does
not receive a response within the specified time (default: 60[sec]).
Job Fail
1. If a number of documents is specified for scanning, scan one document and store it.
Server for Application Interface cannot be found during Web Service Interface.
2. When scanning and storing are successful, change the application interface timeout value. If scanning
[Detection Conditions] and storing are not successful, perform step (3).
Either the specified server for the application interface cannot be found or the DNS could not be resolved
3. Check that the scan document can be uploaded from the PC browser. When uploading is successful,
during Web service interface.
change the application interface timeout value.
An error occurred during DNS resolution for FQDN (HTTP/HTTPS) because no DNS Server is set up.
[Corrective Actions] OF-09 Common Job Fail
Check that the DNS server address is set properly. Check that the PC running the application interface
(CWFS etc.) is registered in DNS.
027-723 Ext Srv. Authentication Fail
[Error Type] 027-726 Ext Srv. Unknown State
Application Interface During Web Service Interface - Authentication Failure [Fault Content]
[Detection Conditions] Application Interface During Web Service Interface - Unknown Job Status
A request for application interface is issued from the machine during Web service interface, but authenti- [Detection Conditions]
cation has failed because the one-time password that is set in the instructions sent from DocuShare has
expired. The status of the application interface destination is unknown during Web service interface.

Check that the application interface (CWFS) is working correctly. If ok, check the log.
Check the User Name and password to be entered for creating a job flow. (Currently, this failure does not
occur because CWFS does not support authentication.) If the problem persists, perform the following procedure to repair it.
If the problem persists, obtain instructions from DocuShare and then perform the following procedure to OF-09 Common Job Fail
repair it.
OF-09 Common Job Fail 027-727 Ext Srv. Req Invalid Params
[Error Type]
027-724 Ext Srv. Access Fail Job Fail
Job Fail Application Interface During Web Service - Invalid Parameter
Application Interface During Web Service Interface - Access Failure The parameter for the application interface is incorrect during Web service interface.
[Detection Conditions] The machine failed to send a application interface request due to job flow breakage etc.
The access to the application interface failed (for all causes other than service not found, timeout or [Corrective Actions]
authentication failure) during Web service interface. Check the parameters for creating a job flow.
Check that the application interface (CWFS) is working correctly. If ok, check the log. OF-09 Common Job Fail
027-728 Ext Srv. Req File Exceed
[Error Type]
027-725 Ext Srv. Operation Fail Job Fail
Job Fail
The number of files requested to be sent exceeded the maximum number of files that can be sent during
[Fault Content] Web service interface (this occurs when a single-page document is being stored).
Application Interface During Web Service Interface - Job Operation Failure [Detection Conditions]
[Detection Conditions] The number of files requested to be sent to an external service exceeded the maximum number of files
Job operation has failed at the machine for application interface during Web service interface. that can be sent during Web service interface.
An error occurred when a job is ’paused’, ’resumed’, or ’canceled’ from the machine panel. This occurs if the instructions requesting DocuShare to scan and upload documents in the single-page
format is created.
It does not occur when only multi-page documents are the target.
Check that the application interface (CWFS) is working correctly. If ok, check the log.
Set a job so that the maximum number of files that can be sent will not be exceeded.
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Finish the currently activate NetWareJob, and then retry the operation.
027-729 CSB Scan DNS Server Un-sets Up If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Name]
CSB Scan DNS Server Un-sets Up
[Error Type]
Job
027-732 Server Access Err
Job Fail
CSB Scan - DNS Server not set
During CSB Scan, it was detected that the DNS Server is not set. Job Template Server Access Error

Either the Job Template server has insufficient capacity or a failure has occurred in the server disk.
Check the connection status of the network and especially the DNS setting status.
If the problem still persists, perform the following: [Corrective Actions]
OF-09 Common Job Fail Check that the server disk is normal and has free space, and then retry the operation.
Investigate the failure at the occurrence of the Information Fail/Warning. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
the Support Department for instructions. 027-733 Server SSL Err
2.5.1 Logging/Extraction Tool Function Explanation [Error Type]
027-730 SMTP mail division error Job Fail
job Job Template Server SSL Error
split-mail error (before connection to the server) The SSL setting for the Job Template server did not become enabled.
A mail was split in linking to the system. Check that the SSL setting for the Job Template server is enabled.
[Corrective Actions] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
1. The number of original pages scanned exceeds the preset pagination value. has occurred and contact the support department for instructions.
Increase the preset pagination value, or reduce the number of original pages scanned. 2.5.1 Log collection/extraction tool function explanation
027-731 Server Limit Err 027-734 Server Certificate Err

Job Fail Job Fail
Job Template Server Connection Limit Count Error Job Template Server SSL Certificate Error
The CWSS NetWare Job and NetWare polling were started up simultaneously. The server certificate is invalid.
[Corrective Actions] 2. Or, disable the server certificate validation setting during transfer.
Perform the following. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
1. Using the HTTPS protocol, check whether the Job Template server is accessible from the PC. has occurred and contact the support department for instructions.
2. Check whether the SSL server certificate of the Job Template server is registered in the device. 2.5.1 Log collection/extraction tool function explanation
3. Check whether the SSL server certificate of the Job Template server is valid.
For example, check the following: 027-737 Template Server Read ERR
– The certificate has not expired yet. [Error Type]
– The time that is set in the device is correct. Job Fail
– It is not in the discard list. [Fault Content]
– The certificate path of the SSL server certificate and import any necessary CA certificate.
[Read Error in Obtaining JT]
4. If the certificate is not registered in the Job Template server, disable the device certificate valida-
Read error from the server
tion.
has occurred and contact the support department for instructions. An error was received from the server to a FTP command ’TYPE A’, ’LIST’, or ’RETR’.
Check the access right, etc.
027-735 Device SSL Config Err 1. Check that ’Read Authorization’ is established for the storage destination server directory set as a
resource.
Job Fail
[Fault Content]
Device SSL Error
027-738 CSB Scan Proxy Server Connect Fail
[Fault Name]
When SSL transfer was instructed, the SSL setting of the device is disabled.
CSB Scan Proxy Server Connect Fail
[Error Type]
Job
1. Enable the SSL settings of the M/C.
2. Or, specify HTTP as the transfer protocol.
[Fault Content]
CSB Scan - Failed to connect to the Proxy Server
has occurred and contact the support department for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation During CSB Scan, a network related (proxy connection) error has occurred when communicating with
the Server via HTTP.
027-736 Device Certificate Err [Corrective Actions]

Check the connection status of the network and especially the Proxy Server setting status.
[Error Type]
Job Fail
[Fault Content] Investigate the failure at the occurrence of the Information Fail/Warning.
Device SSL Certificate Error
When server certificate validation is instructed, the server certificate validation of the device is disabled. Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
[Corrective Actions] the Support Department for instructions.
Perform the following. 2.5.1 Logging/Extraction Tool Function Explanation
1. Enable the server certificate validation settings of the M/C. 027-739 Invalid Template Server Path
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[Error Type] 1. Connect the network cable from the M/C properly.
Job Fail 2. From the destination server, use ’PING’ to check that the M/C can be ’seen’.
[Fault Content] 3. Perform the ’ping’ test on the destination server from PSW.
4. From a client PC, check that the ftp connection to the destination server is possible.
[Path Error in Obtaining JT]
The specified path of the Job Template Pool Server cannot be found.
An error was received from the server to the FTP command ’CWD’.
[Corrective Actions] 027-742 HD File System Full
Check the path information, etc. [Error Type]
1. Set the resource of the storage destination path from the client PC using CentreWare. Job Fail
OF-09 Common Job Fail [File Full in Obtaining JT]
File system was full when the Job Template was stored into the local HD.
027-740 Template Server Login ERR [Detection Conditions]
[Error Type] The HDD was full when writing to a local HDD Job Template or when writing temporary work files.

[Fault Content] Delete the files in the HDD. Or, initialize the HD.
1. Scanned images may cause the HDD to be full. Wait for a while and try again.
[Log-in Error in Obtaining JT]
Cannot log in to the Job Template Pool Server.
Login to the FTP Server failed.
Check the user information, etc.
027-743 Template Server Install ERR
1. Set the log-in name and password in the Job Template file storage destination. [Error Type]
2. From some other PC connected to the network, check that you can log in with the above account. Job Fail
3. From a client PC, set a login name and password as a resource using CentreWare. [Fault Content]
If the problem persists, perform the following procedure to repair it. Job Template Pool Server Setting Failure
The address format of the Job Template Pool Server is incorrect.
027-741 Template Server Connect Fail [Corrective Actions]
[Error Type] Set the parameters related to the Job Template Pool Server.
[Network Error in Obtaining JT]

Cannot connect to the Job Template Pool Server. 027-744 Template Server ADD ERR (DNS Library)
The system failed in obtaining data connection or list data using the FTP command ’LIST’. Job Fail
Check the network environment and the server. The Job Template Pool Server address cannot be resolved. (Response to the DNS library error)
An error occurred while callng the DNS Resolution Library. CSB Scan - Proxy Server not set
Check the connection to the DNS. Or, check whether the Job Template Pool Server domain name has During CSB Scan, it was detected that the Proxy Server is not set.
been registered in the DNS. [Corrective Actions]
Check the connection status of the network and especially the Proxy Server setting status.
027-745 Template Server ADD ERR (DNS address)
Job Fail Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
[Fault Content]
The Job Template Pool Server address cannot be resolved. (The DNS address is not set)
[Detection Conditions] 027-748 CSB Scan Network Timeout Over
During address resolution, the DNS Server address is not set. [Fault Name]
[Corrective Actions] CSB Scan Network Timeout Over
Set the DNS address. Or, set the Job Template Pool Server address using IP address. [Error Type]
If the problem persists, perform the following procedures in sequence to repair it. Job
2.4.5 Network-Related Details Check Flow CSB Scan - Connection timeout error
027-746 JobTemplate Pool Server Not Ready During CSB Scan, an error has occurred due to timeout when communicating with the Server via HTTP.
Job Fail Check the connection status and the setting status of the network. The Network may be congested. It is
possible that extending the Timeout Time could improve the situation.
[Fault Content]
Job Template Pool Server Protocol Startup Error
The port of the protocol specified in Job Template Pool Server settings is not started up.
[Corrective Actions] If the problem still persists, perform the following:
Start up the port of the protocol (FTP client or SMB) specified in Job Template Pool Server settings. Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
If the problem persists, perform the following procedures in sequence to repair it. the Support Department for instructions.
OF-09 Common Job Fail 2.5.1 Logging/Extraction Tool Function Explanation
2.4.5 Network-Related Details Check Flow 027-749 CSB Scan Network Connect Fail
[Fault Name]
027-747 CSB Scan Proxy Server Un-sets Up CSB Scan Network Connect Fail
CSB Scan Proxy Server Un-sets Up Job
[Error Type]
Job
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CSB Scan - Network connection error OF-09 Common Job Fail
During CSB Scan, a network related error has occurred when communicating with the Server via HTTP. 027-752 Must user un inputting
Check the connection status and the setting status of the network. Check with the Network Administrator. Job Fail
If the problem still persists, perform the following: [Fault Content]
OF-09 Common Job Fail Mandatory User Not Entered
With the required user entry not entered, the instruction to start the job was given.
1. Do not link the box to the instruction that requires user entry.
2. Set preset values for the items in the instruction requiring user entry.
027-750 Fax document incongruent If the problem persists, perform the following procedure to repair it.
Job Fail
[Fault Content] 027-753 Job flow service request disabled
Transfer Instruction when Internet FAX Transfer is prohibited, or Scan and Printer Document Print
Instruction during Interruption
[Error Type]
Job Fail
• With Internet FAX Document E-mail and Internet FAX Transfer prohibited, Internet FAX Document E-
[Fault Content]
mail and Internet FAX Transfer instructions were received. Invalid Instruction Service
• Printing Scan and Printer documents was instructed during interruption. [Detection Conditions]
[Corrective Actions] Job is executed by instruction when the service is disabled.
• For Internet FAX received document, enable the transfer setting. [Corrective Actions]
• Clear interruption and print when printing Scan and Printer documents during interruption. Enable the service.
If the problem persists, perform the following procedures in sequence to repair it. If the problem persists, perform the following procedure to repair it.
027-754 Job flow service File signature setting mismatch
027-751 Job Template analysis error [Error Type]
[Error Type] Job
[Fault Content] File Signature Settings Mismatch in Instruction
Instruction Analysis Error [Detection Conditions]
[Detection Conditions] When performing signature setting using XDW or PDF in an instruction, the setting in the instruction is
An error was detected when analyzing the given instruction. specified as ’Default’ while the system data is set as ’Custom’.
[Corrective Actions] Or, the setting in the instruction is not ’Default’ and it is different from the system data setting.
Re-examine the contents of the instruction.
Check the system data setting of the XDW/PDF signature and the signature setting that is specified in the If the problem still persists, perform the following:
instruction. If the system data setting is different from the setting in the instruction, either change the Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
instruction or change the system data. the Support Department for instructions.
If the problem persists, carry out the following procedure: 2.5.1 Logging/Extraction Tool Function Explanation
OF-09 Common Job Fail 027-757 Ext Srv. SSL Fail
[Fault Name]
027-755 CSB Scan Network Other Fail Ext Srv. SSL Fail
CSB Scan Network Other Fail Job
Job Web Application linkage during Service linkage SSL Access failed
CSB Scan - Other Network error -Server connection failed. (Server address is disabled, the server is down, failed to pull the DNS.)
[Detection Conditions] -A trusted certificate has not been imported to the device.
During CSB Scan, a network related other internal error has occurred when communicating with the -The server address mentioned in the SSL certificate and the connected server address do not match
Server via HTTP. because it went through the SSL proxy.
[Corrective Actions] -Trying to communicate with the server using an encryption method the device is unable to support.
Check the connection status and the setting status of the network. -SSL server is requesting for a client certificate.
If the problem still persists, perform the following: -Server/client certificate is expired.
Investigate the failure at the occurrence of the Information Fail/Warning. -Check the server/network connection.
If the problem still persists, perform the following: Can connection be made from different PC, is server connection possible from the PC in the same net-
work as the device? (ping)
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact Check the communication route that can be reached. (traceroute)
the Support Department for instructions. -DNS Server existence check
2.5.1 Logging/Extraction Tool Function Explanation Can it be connected to the DNS server from a different PC? (ping)
027-756 CSB Scan Other Internal Error Can server FQDN be solved with DNS? (nslookup)
-Check if the CA certificate of the connection destination server is imported to the device by using the
[Fault Name] browser.
CSB Scan Other Internal Error If it is not there, import it to the device from the browser.
[Error Type] -Check if the device does not go through the proxy that SSL has the function to check the communication
Job details SSL.
[Fault Content] Specify the device as out of the SSL proxy target.
CSB Scan - Other internal error -Check if the server supports the encryption method mentioned in the FF device Security :Protocol Spec-
ification.
-Set the client certificate to the device.
When the CSB Scan module process is in progress, other internal error has occurred.
Import the client certificate to the device and set to use as the client certificate.
[Corrective Actions] -Check the daylight saving time difference to see if the date/time of the device is correct.
Check the setting and then try again.
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027-758 System Credential Setting Error, in LDAP Remote [Fault Content]
Authentication XJT Command Error (Parameter setting out of specifications)

System Credential Setting Error, in LDAP Remote Authentication Incorrect Command from XDOD Client

Job
Check 1: Check if the parameter setting specified in XDOD client is out of system specifications.
[Fault Content]
Check 2: Check the XDOD client and Controller versions, and then save the XDOD job ticket and contact
Login Credential setting error at remote authentication LDAP.
Support G for checking.
[Detection Conditions] (It would be the best if PRN file can be obtained, but it is not possible from the XDOD client.)
When remote authentication was performed with invalid Login Name and Password and the LDAP If the problem persists, perform the following procedure to repair it.
server returned RFC2251 standard resultMessageNo ’49’ (the specified Authentication Certificate is
invalid).
A Security-related problem has occurred.
027-761 Web Print time out
Go to [LDAP Server / Directory Service] and check whether the Login Name and Password have been set [Error Type]
correctly. Job Fail
If the situation does not improve, consult with the Network Administrator to check the authentication set- [Fault Content]
tings at the LDAP Server. Although a Web Print job was received, the machine did not start printing within the [On-Demand Print
If the problem still persists, perform the following: Duration] time ([On-Demand Print Duration] is a KO system data)
2.4.2 [Not connected to network] or [Unable to find the device from the PC] [Detection Conditions]
027-759 Reference/Referral Server Connection Error, in LDAP Although On-demand Print due to print request from this machine restarted and instructed the machine
Remote Authentication to print, the time ’since the print was requested until the printing actually started’ has exceeded the sys-
tem data [= On-Demand Print Duration]. One of the causes for this error is that on-demand print was
[Fault Name] instructed for multiple documents.
Reference/Referral Server Connection Error, in LDAP Remote Authentication [Corrective Actions]
[Error Type] Take any one of the following actions:
Job 1. If on-demand print for multiple documents was instructed using the external access function,
[Fault Content] reduce the number of documents before retrying it.
Reference Server Connection Fail at remote authentication LDAP. 2. If the problem persists, enter the System Administrator mode and select [System Settings] > [Sys-
tem Settings] > [Machine Clock/Timers] > [On-Demand Print Duration] > to either extend the time or
[Detection Conditions] set it to 0.
When the LDAP Server that is specified at the [LDAP Server / Directory Service] has failed to connect to
[# Supplement #] When using the external access function to instruct printing of multiple documents by
the referenced LDAP Server. on-demand print, the machine does not take the print processing time into consideration until the last
[Corrective Actions] document is received. Therefore, for cases of large volume documents or complicated documents that
Check whether this machine’s Network Settings are set correctly. require long data processing time, the machine may issue timeout even before receiving the last docu-
ment. Set the validity time according to the document format to be printed.
If the situation does not improve, consult with the Network Administrator to check the connection status
from this machine to the Reference Server. If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the Support G for instructions.
2.4.2 [Not connected to network] or [Unable to find the device from the PC]
027-760 XJT Command Fail
027-762 Illegal Web Print job ticket
[Error Type]
Job Fail
Job Fail 1. Check that network communication between the transfer destination AirPrint Scan Client and this
[Fault Content] machine is available.
For example, check the following:
Although a Web Print job was received, the attached job execution ticket is incorrect
- Check whether the AirPrint Scan Client has enough free capacity.
- Check the connection of the Network Cable.
Although on-demand job was instructed to this machine using the external access function, the specified
job ticket has the following innacuracies:
– The job ticket is abnormally overwritten due to a software error in this machine.
– The job ticket is abnormally overwritten due to a bug in the external server from which the job was
sent. the Support Department for instructions.
– The job ticket is abnormally overwritten due to network problems.
– The job ticket was intentionally tampered with. 2.5.1 Logging/Extraction Tool Function Explanation
[Corrective Actions] 027-770 PDL Error

Instruct to print again. [Error Type]
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and Job Fail
contact the Support G for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation Cont Detection DFE PDL Error
027-763 Auditron - Cannot Verify User The DFE detected a failure in PDL during job processing.
job Change the job conditions and try again.
Auditron - Cannot Verify User OF-09 Common Job Fail
The device cannot check user info with the external accounting server. 027-771 DFE Disk Full
Make the external accounting server operate properly. Repair the network failure. Job Fail
Connect the cable properly. Set up the device so that it can properly communicate with the external [Fault Content]
accounting server.
DFE Disk Full
027-764 AirPrint Scan Data Transfer Fail The remaining HD capacity in the DFE became less than 500MB when printing from DFE.
AirPrint Scan Data Transfer Fail
Change the job conditions and try again.
[Error Type] Delete unnecessary files from the HD in the DFE.
Job If the problem persists, perform the following procedure to repair it.
AirPrint Scan Data Transfer Fail
[Detection Conditions] 027-772 SMTP server error (HELO Command refusal)
- An error has occurred during the communication with the AirPrint Scan Client. [Error Type]
- The Job was cancelled from the AirPrint Scan Client.
job
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[Fault Content] 027-776 SMTP server error (EHLO Command refusal)
The SMTP server refused the HELO command. (after connection to the server) [Error Type]
(SMTPERR_HELO_FAIL) [Fault Content]
[Corrective Actions] The SMTP server refused the EHLO command. (after connection to the server)
1. If any non-ASCII letters are used for the machine host name, use ASCII letters to set it. [Detection Conditions]
If the situation does not improve, contact the network administrator for advice and check that the SMTP server
(SMTPERR_EHLO_FAIL)
supports the HELO command.
027-773 SMTP server communication timeout 1. If any non-ASCII letters are used for the machine host name, use ASCII letters to set it.
If the situation does not improve, contact the network administrator for advice and check that the SMTP server
[Error Type] supports the EHLO command.
job
[Fault Content] 027-777 SMTP server un-supports SMTP-AUTH.
Time to communicate with the SMTP server ran out. (after connection to the server) [Error Type]
(SMTPERR_TIMEOUT) [Fault Content]
[Corrective Actions] The SMTP server does not support SMTP-AUTH. (after connection to the server)
1. Time-out occurred in communicating with the SMTP server. [Detection Conditions]
Wait a while and operate again.
(SMTPERR_AUTH_NONSUPPORT)
027-774 SMTP address inaccurate character
1. Send mail without setting SMTP-AUTH.
[Error Type] 2. If you want to use the SMTP-AUTH function, contact the system administrator for advice.
job
[Fault Content]
027-778 There is no mode specified by SMTP-AUTH.
Unavailable letters were specified as a destination address. (after connection to the server)
[Error Type]
job
(SMTPERR_INVALID_CHARACTER)
[Fault Content]
The mode specified by SMTP-AUTH was not found. (after connection to the server)
1. Use only ASCII letters for a destination address letter-string.
(SMTPERR_AUTH_METHOD)
027-775 Too many SMTP address
[Error Type] 1. Contact the network administrator to see what SMTP authentication method the server uses.
job The device supports PLAIN (plain text) Authentication, LOGIN (BASE64 type) Authentication, and CRAM-
[Fault Content] MD5 (challenge-and-response type).
Too many mail addresses caused a failure. (after connection to the server)
[Detection Conditions] 027-779 It attestation-fails by SMTP-AUTH
(SMTPERR_TOO_MANY_RECIPIENTS) [Fault Name]
[Corrective Actions] It attestation-fails by SMTP-AUTH
1. Reduce the number of mail addresses. [Error Type]
Job
SMTP-AUTH Authentication Fail (after connecting to the server) E-mail Print Control Through User Settings
When authentication has failed at SMTP-AUTH. For received E-mail, the settings were set to ’Do not print header and content’. As E-mails without attach-
[Corrective Actions] ments were received, they were destroyed.
In the above case, the Mail IO leaves the error history report indicating that the mail has been discarded
[Actions]
together with ChainLink.
1. Refer to the Mail Communication Protocol Report and check whether any 535 SMTP authentication
No jobs are generated due to the specification.
error response were notified from the server.
2. Perform the same corrective actions as for a user. [Corrective Actions]
3. [When in an environment where the SMTP Server Settings cannot be changed (when using a hosting Set to the correct settings again, such as [Print Header and Content].
service, etc.)] If the problem persists, perform the following procedure to repair it.
Refer to the SMTP error extension code and, if 535 5.7.0 authorization failed has occurred,
change 700-809 (CE) SMTP AUTH Priority Authentication Method and try again. 027-797 Invalid Output Destination
0: Default setting GSSAPI > NTLM > CRAM-MD5 > LOGIN > PLAIN
[Error Type]
1: Use PLAIN as priority authentication method
Job Fail
2: Use LOGIN as priority authentication method
3: Use CRAM-MD5 as priority authentication method
[Fault Content]
Incorrect Output Destination of Received Mail
4: Use NTLM as priority authentication method
5: Use GSSAPI as priority authentication method [Detection Conditions]
Note) Before updating this, make sure to check the latest system data list as there could have been addi- No jobs are generated.
tions of new authentication methods. E-mail to Box and E-mail to Fax were dropped. An E-mail was received with this setting.
* Depending on the provider, even if one has claimed to support CRAM-MD5, there might be cases Specify the output destination that can be processed by the device and ask the customer to send the job
where it is difficult to connect using CRAM-MD5 from this machine and this could result in an error. Pro- again.
vider side problems are not within the purview of this machine. If the problem persists, perform the following procedure to repair it.
If the situation does not improve, retrieve the ’customer provided information’ and ’obtained logs infor-
mation’, and contact the Support Department.
027-798 JFS Target Document Not Found Fail
[Customer provided information (required)] [Fault Name]
1. SMTP Server information (name and version of the server that is in use) or the provider name (in case JFS Target Document Not Found Fail
of outsourcing). [Error Type]
2. Model name of machine, SW Version Job
[Fault Content]
The execution target document in the instruction set does not exist
2. (Immediately after occurrence of problem) Controller Log
When the instruction set is executed, the target document does not exist.
3. (Immediately after occurrence of problem) Obtain packet capture at machine side (or the Mail Com-
munication Protocol Report if this cannot be obtained) [Corrective Actions]
027-796 Email Not Printed Select another document and execute.
[Error Type]
Job Fail
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027-910 Manual duplex operation(Back Print from Tray7) Green Controller was notified of a jam by EFI Controller.
operation While a print of side 2 was being output from Tray 7 in manual duplex, the print was jammed. Remove all
the sheets of paper from Input Tray 7/Output Tray. Then reprint side 1 of the print.
[Fault Content]
Manual duplex(Back Print from Tray7)
[Detection Conditions] 027-914 Manual duplex(Back Recovery - Front Print)
Green Controller was notified by EFI Controller that one side finished being printed. [Error Type]
[Corrective Actions] operation
Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 7. [Fault Content]
Manual duplex(Back Recovery - Front Print from Tray6)
027-911 Manual duplex(Back Print from Tray6) Green Controller was notified of a jam by EFI Controller.

operation While a print of side 2 was being output from Tray 6 in manual duplex, the print was jammed. Remove all
the sheets of paper from Input Tray 6/Output Tray. Then use Input Tray 6 to reprint side 1 of the print.
[Fault Content]
Manual duplex(Back Print from Tray6)
027-915 Manual duplex(Back Recovery - Front Print)
Green Controller was notified by EFI Controller that one side finished being printed.
[Error Type]
operation
Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 6.
[Fault Content]
Manual duplex(Back Recovery - Front Print from Tray5)
027-912 Manual duplex(Back Print from Tray5)
Green Controller was notified of a jam by EFI Controller.
[Error Type]
operation
While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was
[Fault Content] jammed. Remove all the sheets of paper from Input Tray 5 (Bypass Tray)/Output Tray. Then use Input
Manual duplex(Back Print from Tray5) Tray 5 (Bypass Tray) to reprint side 1 of the print.
Green Controller was notified by EFI Controller that one side finished being printed. 027-916 Manual duplex(Back Recovery - Back Print)
Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 5. operation
[Fault Content]
027-913 Manual duplex(Back Recovery - Front Print) Manual duplex(Back Recovery - Back Print from Tray7)
operation Green Controller was notified of a jam by EFI Controller.
Manual duplex(Back Recovery - Front Print from Tray7) While a print of side 2 was being output from Tray 7 in manual duplex, the print was jammed. Reprint side
1 of the print. After finishing it, use Input Tray 7 to reprint side 2 of each of the pages from the jammed page
to the final page.
027-917 Manual duplex(Back Recovery - Back Print)
[Error Type]
operation
[Fault Content]
Manual duplex(Back Recovery - Back Print from Tray6)
While a print of side 2 was being output from Tray 6 in manual duplex, the print was jammed. Reprint side
1 of the print. After finishing it, use Input Tray 6 to reprint side 2 of each of the pages from the jammed page
to the final page.
027-918 Manual duplex(Back Recovery - Back Print)

[Error Type]
operation
[Fault Content]
Manual duplex(Back Recovery - Back Print from Tray5)
While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was
jammed. Reprint side 1 of the print. After finishing it, use Input Tray 5 (Bypass Tray) to reprint side 2 of
each of the pages from the jammed page to the final page.
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028-910 Wrong Fusing Unit Type Fail 028-914 Wrong Fusing Unit Width Fail
Wrong Fusing Unit Type Fail Wrong Fusing Unit Width Fail
Operation Operation
The Fusing Unit needs to be replaced The Fusing Unit width is mismatched
The type of the currently installed Fusing Unit is not able to process the specified paper (paper type). Although the type of the currently installed Fusing Unit is not able to process the specified paper (paper
It is assumed that multiple Fusing Unit (one as standard and other specialized Fusing Unit that cater to type), it can be instructed to continue as an exception.
the customer’s specific paper requirements) are available, from which the user can perform the switch, It is assumed that multiple Fusing Unit Assemblies (one as standard and other specialized Fusing Unit
and that the type of Fusing Unit can be automatically detected. Assemblies that cater to the customer’s specific paper requirements) are available, of which the user can
[Corrective Actions] perform switching, and that the type of Fusing Unit Assembly can be automatically detected.
Replace the Fussing Unit with one that can handle the specified paper (paper type). [Corrective Actions]
Replace the Fusing Unit Assembly with one that can handle the specified paper (paper type).
Or, instruct to continue as an exception.
028-911 Wrong Fusing Unit Mode Fail
The User can select from the following 3 options.
[Fault Name] -Replace the Fusing Unit. (Replace and continue)
Wrong Fusing Unit Mode Fail
-Continue with the processing as is.
[Error Type] -Cancel the Job.
Operation
The Fusing Unit Mode is incorrect. Obtain the logs immediately after the problem has occurred and contact the Support Department for
[Detection Conditions] instructions
The mode of the currently installed Fusing Unit is not able to process the specified paper (paper type).
Change the mode of the Fusing Unit to one that can handle the specified paper (paper type). 028-915 Stacker Tray Z-Fold Full
[Fault Name]
028-912 Fusing Unit Lever Envelope Fail Stacker Tray Z-Fold Full

Fusing Unit Lever Envelope Fail Operation

Stacker Tray Z-Fold Full
Operation
When the Folder Z Full Sensor at the top of the Stacker Tray detected ON 10 times in a row within 100 ms.
The Fusing Unit Mode is incorrect (the Fusing Unit is in Envelope Mode and hence can only print enve-
lopes). [Corrective Actions]
[Detection Conditions] FOLDER_Z_FULL_SNR OFF
The Fusing Unit is set to Envelope Mode and is hence unable to process the specified paper (other than Operation message.
envelope). If removing the paper sheaf does not clear the display, check the following:
[Corrective Actions] -Sensor failure.
Change the Fusing Unit to Standard Mode.
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028-916 Envelope Folder Tray Pause Detect Fail [Fault Name]
[Fault Name] Stock File Fail
Envelope Folder Tray Pause Detect Fail [Error Type]

Operation [Fault Content]
[Fault Content] The setting of the specified paper differ from the setting of the Stock.
Envelope Folder Tray Pause Detect Fail [Detection Conditions]

[Detection Conditions] During a Job with Tray Select (Auto) and Stock Select (Yes), the paper size/paper type of the specified
Stock is different from the paper size/paper type that is set at the Tray. (DFE Job only)
When the Envelope Folder Tray removal button is pressed during a Folder Job.
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Paper Size/Paper Type of Stock to use].
Set the Envelope Folder Tray. * At this time, check the paper size in the Paper Tray and, if it is not of the correct size, load the correct
If this had occurred without the button being pressed, check the contact of the switch and replace it if paper size. Or, press <C> at the Device UI to cancel the print.
required.
028-920 Tray 1 Setting Fail
028-917 Stock File Name Fail
[Fault Name]
[Fault Name] Tray 1 Setting Fail
Stock File Name Fail
[Error Type]
Operation
[Fault Content]
[Fault Content] Tray 1 is being set.
An unusable Stock was specified.
[Detection Conditions] The Tray setting of [Tray 1] that is specified by the Job is [Setting up].
During a Job with Tray Select (Auto) and Stock Select (Yes), a Stock that cannot be used was specified.
(DFE Job only)
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Tray 1]. Or, press <C>
[Corrective Actions] at the Device UI to cancel the print.
Press <C> at the Device UI to cancel the print.
028-921 Tray 2 Setting Fail
028-918 Tray Setting Fail
[Fault Name]
[Fault Name] Tray 2 Setting Fail
Tray Setting Fail
[Error Type]
Operation
[Fault Content]
[Fault Content] Tray 2 is being set.
A Stock that was not assigned to any Tray was specified.
[Detection Conditions] The Tray setting of [Tray 2] that is specified by the Job is [Setting up].
During a Job with Tray Select (Auto) and Stock Select (Yes), the specified Stock was not set at any Tray.
(DFE Job only)
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Tray 2]. Or, press <C>
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Stock to use]. Or, press <C> at the
Device UI to cancel the print. 028-922 Tray 3 Setting Fail
028-919 Stock File Fail
Tray 3 Setting Fail Operation
Operation HCF Upper is being set.
Tray 3 is being set. The Tray setting of [HCF Upper Tray] that is specified by the Job is [Setting up].
The Tray setting of [Tray 3] that is specified by the Job is [Setting up]. On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [HCF Upper Tray]. Or,
[Corrective Actions] press <C> at the Device UI to cancel the print.
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Tray 3]. Or, press <C> 028-926 Tray 7 Setting Fail
at the Device UI to cancel the print. [Fault Name]
028-923 Tray 4 Setting Fail Tray 7 Setting Fail
Operation HCF Lower is being set.
Tray 4 is being set. The Tray setting of [HCF Lower Tray] that is specified by the Job is [Setting up].
The Tray setting of [Tray 4] that is specified by the Job is [Setting up]. On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [HCF Lower Tray]. Or,
[Corrective Actions] press <C> at the Device UI to cancel the print.
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Tray 4]. Or, press <C> 028-927 Tray 8 Setting Fail
at the Device UI to cancel the print. [Fault Name]
028-924 SMH Setting Fail Tray 8 Setting Fail
SMH Setting Fail Operation
Operation HCF Upper (dual-link) is being set.
SMH is being set. The Tray setting of [HCF Upper Tray (dual-link)] that is specified by the Job is [Setting up].
The Tray setting of [SMH] that is specified by the Job is [Setting up]. On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [HCF Upper Tray (dual-
[Corrective Actions] link)]. Or, press <C> at the Device UI to cancel the print.
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [SMH]. Or, press <C> at 028-928 Tray 9 Setting Fail
the Device UI to cancel the print. [Fault Name]
028-925 Tray 6 Setting Fail Tray 9 Setting Fail
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Troubleshooting
HCF Lower (dual-link) is being set. The Tray setting of [Tray 2] that is specified by the Job is [Awaiting reinsertion (setting up)].
The Tray setting of [HCF Lower Tray (dual-link)] that is specified by the Job is [Setting up]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Tray 2).
[Corrective Actions] Or, press <C> at the Device UI to cancel the print.
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [HCF Lower Tray (dual- 028-932 Tray 3 Set Confirm Wait Fail
link)]. Or, press <C> at the Device UI to cancel the print. [Fault Name]
028-929 Interposer Tray Setting Fail Tray 3 Set Confirm Wait Fail
Interposer Tray Setting Fail Operation
Operation Tray 3 is waiting for setting confirmation.
Interposer Tray is being set. The Tray setting of [Tray 3] that is specified by the Job is [Awaiting reinsertion (setting up)].
The Tray setting of [Interposer Tray] that is specified by the Job is [Setting up]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Tray 3).
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Interposer Tray]. Or, 028-933 Tray 4 Set Confirm Wait Fail
press <C> at the Device UI to cancel the print. [Fault Name]
028-930 Tray 1 Set Confirm Wait Fail Tray 4 Set Confirm Wait Fail
Tray 1 Set Confirm Wait Fail Operation
Operation Tray 4 is waiting for setting confirmation.
Tray 1 is waiting for setting confirmation. The Tray setting of [Tray 4] that is specified by the Job is [Awaiting reinsertion (setting up)].
The Tray setting of [Tray 1] that is specified by the Job is [Awaiting reinsertion (setting up)]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Tray 4).
Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Tray 1). 028-934 SMH Set Confirm Wait Fail
Or, press <C> at the Device UI to cancel the print. [Fault Name]
028-931 Tray 2 Set Confirm Wait Fail SMH Set Confirm Wait Fail
Operation SMH is waiting for setting confirmation.
Tray 2 is waiting for setting confirmation. The Tray setting of [SMH] that is specified by the Job is [Awaiting reinsertion (setting up)].
[Corrective Actions] 028-938 Tray 9 Set Confirm Wait Fail
Load the paper for the Tray setting that is being displayed on the Device UI (remove and reload paper at [Fault Name]
SMH). Or, press <C> at the Device UI to cancel the print.
Tray 9 Set Confirm Wait Fail
028-935 Tray 6 Set Confirm Wait Fail [Error Type]
[Fault Name] Operation
Tray 6 Set Confirm Wait Fail [Fault Content]
[Error Type] HCF Lower (dual-link) is waiting for setting confirmation.
[Fault Content] The Tray setting of [HCF Lower Tray (dual-link)] that is specified by the Job is [Awaiting reinsertion (set-
HCF Upper is waiting for setting confirmation. ting up)].
The Tray setting of [HCF Upper Tray] that is specified by the Job is [Awaiting reinsertion (setting up)]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert HCF
[Corrective Actions] Lower Tray (dual-link)). Or, press <C> at the Device UI to cancel the print.
Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert HCF 028-939 Interposer Tray Set Confirm Wait Fail
Upper Tray). Or, press <C> at the Device UI to cancel the print. [Fault Name]
028-936 Tray 7 Set Confirm Wait Fail Interposer Tray Set Confirm Wait Fail
Operation Interposer Tray is waiting for setting confirmation.
HCF Lower is waiting for setting confirmation. The Tray setting of [Interposer Tray] that is specified by the Job is [Awaiting reinsertion (setting up)].
The Tray setting of [HCF Lower Tray] that is specified by the Job is [Awaiting reinsertion (setting up)]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Inter-
[Corrective Actions] poser Tray). Or, press <C> at the Device UI to cancel the print.
Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert HCF 028-940 Tray 1 Tab Confirm Wait Fail
Lower Tray). Or, press <C> at the Device UI to cancel the print. [Fault Name]
028-937 Tray 8 Set Confirm Wait Fail Tray 1 Tab Confirm Wait Fail
Operation Tray 1 is waiting for Tab confirmation.
HCF Upper (dual-link) is waiting for setting confirmation. The Tray setting of [Tray 1] that is specified by the Job is [Awaiting Tab confirmation].
The Tray setting of [HCF Upper Tray (dual-link)] that is specified by the Job is [Awaiting reinsertion (set- Pull out [Tray 1], check the order of 1 group of paper and close [Tray 1]. Or, press <C> at the Device UI to
ting up)]. cancel the print.
[Corrective Actions] 028-941 Tray 2 Tab Confirm Wait Fail
Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert HCF
Upper Tray (dual-link)). Or, press <C> at the Device UI to cancel the print.
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Troubleshooting
Tray 2 Tab Confirm Wait Fail Operation
Operation SMH is waiting for Tab confirmation.
Tray 2 is waiting for Tab confirmation. The Tray setting of [SMH] that is specified by the Job is [Awaiting Tab confirmation].
The Tray setting of [Tray 2] that is specified by the Job is [Awaiting Tab confirmation]. Remove paper from [SMH], check the order of 1 group of paper and insert paper in [SMH]. Or, press <C>
Pull out [Tray 2], check the order of 1 group of paper and close [Tray 2]. Or, press <C> at the Device UI to 028-945 Tray 6 Tab Confirm Wait Fail
cancel the print. [Fault Name]
028-942 Tray 3 Tab Confirm Wait Fail Tray 6 Tab Confirm Wait Fail
Operation HCF Upper is waiting for Tab confirmation.
Tray 3 is waiting for Tab confirmation. The Tray setting of [HCF Upper Tray] that is specified by the Job is [Awaiting Tab confirmation].
The Tray setting of [Tray 3] that is specified by the Job is [Awaiting Tab confirmation]. Pull out [HCF Upper Tray], check the order of 1 group of paper and close [HCF Upper Tray]. Or, press <C>
028-943 Tray 4 Tab Confirm Wait Fail Tray 7 Tab Confirm Wait Fail
Operation HCF Lower is waiting for Tab confirmation.
Tray 4 is waiting for Tab confirmation. The Tray setting of [HCF Lower Tray] that is specified by the Job is [Awaiting Tab confirmation].
The Tray setting of [Tray 4] that is specified by the Job is [Awaiting Tab confirmation]. Pull out [HCF Lower Tray], check the order of 1 group of paper and close [HCF Lower Tray]. Or, press <C>
028-944 SMH Tab Confirm Wait Fail Tray 8 Tab Confirm Wait Fail
SMH Tab Confirm Wait Fail Operation
HCF Upper (dual-link) is waiting for Tab confirmation. The Tray setting of [Tray 1] that is specified by the Job is [Disabled (Offline)].
The Tray setting of [HCF Upper Tray (dual-link)] that is specified by the Job is [Awaiting Tab confirma- On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Tray 1]. Or, press <C> at
tion]. the Device UI to cancel the print.
[Corrective Actions] 028-951 Tray 2 Offline Fail
Pull out [HCF Upper Tray (dual-link)], check the order of 1 group of paper and close [HCF Upper Tray [Fault Name]
(dual-link)]. Or, press <C> at the Device UI to cancel the print.
Tray 2 Offline Fail
028-948 Tray 9 Tab Confirm Wait Fail [Error Type]
Tray 9 Tab Confirm Wait Fail [Fault Content]
[Error Type] Tray 2 Offline
[Fault Content] The Tray setting of [Tray 2] that is specified by the Job is [Disabled (Offline)].
HCF Lower (dual-link) is waiting for Tab confirmation. [Corrective Actions]
[Detection Conditions] On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Tray 2]. Or, press <C> at
The Tray setting of [HCF Lower Tray (dual-link)] that is specified by the Job is [Awaiting Tab confirma- the Device UI to cancel the print.
tion].
028-952 Tray 3 Offline Fail
[Fault Name]
Pull out [HCF Lower Tray (dual-link)], check the order of 1 group of paper and close [HCF Lower Tray
(dual-link)]. Or, press <C> at the Device UI to cancel the print. Tray 3 Offline Fail
[Error Type]
028-949 Interposer Tray Tab Confirm Wait Fail
Operation
[Fault Name]
[Fault Content]
Interposer Tray Tab Confirm Wait Fail
Tray 3 Offline
[Error Type]
Operation
The Tray setting of [Tray 3] that is specified by the Job is [Disabled (Offline)].
[Fault Content]
Interposer Tray is waiting for Tab confirmation.
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Tray 3]. Or, press <C> at
[Detection Conditions] the Device UI to cancel the print.
The Tray setting of [Interposer Tray] that is specified by the Job is [Awaiting Tab confirmation].
[Fault Name]
Pull out [Interposer Tray], check the order of 1 group of paper and close [Interposer Tray]. Or, press <C>
at the Device UI to cancel the print. Tray 4 Offline Fail
[Error Type]
Operation
[Fault Name]
[Fault Content]
Tray 1 Offline Fail
Tray 4 Offline
[Error Type]
Operation
The Tray setting of [Tray 4] that is specified by the Job is [Disabled (Offline)].
[Fault Content]
Tray 1 Offline
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On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Tray 4]. Or, press <C> at [Fault Name]
the Device UI to cancel the print.
Tray 8 Offline Fail
028-954 SMH Offline Fail [Error Type]
SMH Offline Fail [Fault Content]
[Error Type] HCF Upper (dual-link) Offline
[Fault Content] The Tray setting of [HCF Upper Tray (dual-link)] that is specified by the Job is [Disabled (Offline)].
SMH Offline [Corrective Actions]
[Detection Conditions] On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [HCF Upper Tray (dual-
The Tray setting of [SMH] that is specified by the Job is [Disabled (Offline)]. link)]. Or, press <C> at the Device UI to cancel the print.
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [SMH]. Or, press <C> at [Fault Name]
the Device UI to cancel the print.
Tray 9 Offline Fail
028-955 Tray 6 Offline Fail [Error Type]
Tray 6 Offline Fail [Fault Content]
[Error Type] HCF Lower (dual-link) Offline
[Fault Content] The Tray setting of [HCF Lower Tray (dual-link)] that is specified by the Job is [Disabled (Offline)].
HCF Upper Offline [Corrective Actions]
[Detection Conditions] On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [HCF Lower Tray (dual-
The Tray setting of [HCF Upper Tray] that is specified by the Job is [Disabled (Offline)]. link)]. Or, press <C> at the Device UI to cancel the print.
[Corrective Actions] 028-959 Interposer Tray Offline Fail
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [HCF Upper Tray]. Or, [Fault Name]
press <C> at the Device UI to cancel the print.
Interposer Tray Offline Fail
028-956 Tray 7 Offline Fail [Error Type]
Tray 7 Offline Fail [Fault Content]
[Error Type] Interposer Tray Offline
[Fault Content] The Tray setting of [Interposer Tray] that is specified by the Job is [Disabled (Offline)].
HCF Lower Offline [Corrective Actions]
[Detection Conditions] On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Interposer Tray]. Or,
The Tray setting of [HCF Lower Tray] that is specified by the Job is [Disabled (Offline)]. press <C> at the Device UI to cancel the print.
[Corrective Actions] 028-960 Tray 1 Paper Mismatch for Temporary Stock
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [HCF Lower Tray]. Or, [Fault Name]
press <C> at the Device UI to cancel the print.
Tray 1 Paper Mismatch for Temporary Stock
Operation On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Tray 3] information that is displayed on
[Fault Content] the Device UI. Or, press <C> at the Device UI to cancel the print.
Tray 1 paper is inappropriate for Temporary Stock 028-963 Tray 4 Paper Mismatch for Temporary Stock
1. During a Job with Tray Select (Tray 1), [Custom Stock] is assigned to Tray 1. Tray 4 Paper Mismatch for Temporary Stock
[Error Type]
2. During a Job with Tray Select (Tray 1), [Temporary Stock] is assigned to Tray 1 but the Stock Info Operation
(paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
[Fault Content]
[Corrective Actions] Tray 4 paper is inappropriate for Temporary Stock
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Tray 1] information that is displayed on
the Device UI. Or, press <C> at the Device UI to cancel the print.
1. During a Job with Tray Select (Tray 4), [Custom Stock] is assigned to Tray 4.
028-961 Tray 2 Paper Mismatch for Temporary Stock
[Fault Name] 2. During a Job with Tray Select (Tray 4), [Temporary Stock] is assigned to Tray 4 but the Stock Info
Tray 2 Paper Mismatch for Temporary Stock (paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
Operation On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Tray 4] information that is displayed on
Tray 2 paper is inappropriate for Temporary Stock 028-964 SMH Paper Mismatch for Temporary Stock
1. During a Job with Tray Select (Tray 2), [Custom Stock] is assigned to Tray 2. SMH Paper Mismatch for Temporary Stock
[Error Type]
[Fault Content]
[Corrective Actions] SMH paper is inappropriate for Temporary Stock
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Tray 2] information that is displayed on
the Device UI. Or, press <C> at the Device UI to cancel the print.
1. During a Job with Tray Select (SMH), [Custom Stock] is assigned to SMH.
[Fault Name] 2. During a Job with Tray Select (SMH), [Temporary Stock] is assigned to SMH but the Stock Info (paper
Tray 3 Paper Mismatch for Temporary Stock size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
Operation On the PH-UI (Paper Handling UI) Paper Supply screen, set the [SMH] information that is displayed on
Tray 3 paper is inappropriate for Temporary Stock 028-965 Tray 6 Paper Mismatch for Temporary Stock
1. During a Job with Tray Select (Tray 3), [Custom Stock] is assigned to Tray 3. Tray 6 Paper Mismatch for Temporary Stock
[Error Type]
[Fault Content]
HCF Upper paper is inappropriate for Temporary Stock
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Troubleshooting
1. During a Job with Tray Select (HCF Upper), [Custom Stock] is assigned to HCF Upper. Tray 9 Paper Mismatch for Temporary Stock
[Error Type]
2. During a Job with Tray Select (HCF Upper), [Temporary Stock] is assigned to HCF Upper but the Stock Operation
Info (paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
[Fault Content]
[Corrective Actions] HCF Lower (dual-link) paper is inappropriate for Temporary Stock
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [HCF Upper Tray] information that is dis-
played on the Device UI. Or, press <C> at the Device UI to cancel the print.
1. During a Job with Tray Select (HCF Lower (dual-link)), [Custom Stock] is assigned to HCF Lower (dual-
028-966 Tray 7 Paper Mismatch for Temporary Stock link).
[Fault Name]
Tray 7 Paper Mismatch for Temporary Stock 2. During a Job with Tray Select (HCF Lower (dual-link)), [Temporary Stock] is assigned to HCF Lower
[Error Type] (dual-link) but the Stock Info (paper size, paper type, weight, and etc.) is different from the Stock Info that
is specified by the Job.
Operation
[Fault Content]
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [HCF Lower Tray (dual-link)] information
HCF Lower paper is inappropriate for Temporary Stock
that is displayed on the Device UI. Or, press <C> at the Device UI to cancel the print.
028-969 Interposer Tray Paper Mismatch for Tempraly Stock
1. During a Job with Tray Select (HCF Lower), [Custom Stock] is assigned to HCF Lower.
[Fault Name]
2. During a Job with Tray Select (HCF Lower), [Temporary Stock] is assigned to HCF Lower but the Stock Interposer Tray Paper Mismatch for Tempraly Stock
Info (paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job. [Error Type]
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [HCF Lower Tray] information that is dis- [Fault Content]
played on the Device UI. Or, press <C> at the Device UI to cancel the print. Interposer Tray paper is inappropriate for Temporary Stock
028-967 Tray 8 Paper Mismatch for Temporary Stock [Detection Conditions]
[Fault Name] 1. During a Job with Tray Select (Interposer Tray), [Custom Stock] is assigned to Interposer Tray.
Tray 8 Paper Mismatch for Temporary Stock
[Error Type] 2. During a Job with Tray Select (Interposer Tray), [Temporary Stock] is assigned to Interposer Tray but
the Stock Info (paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by
Operation
the Job.
HCF Upper (dual-link) paper is inappropriate for Temporary Stock On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Interposer Tray] information that is dis-
[Detection Conditions] played on the Device UI. Or, press <C> at the Device UI to cancel the print.
1. During a Job with Tray Select (HCF Upper (dual-link)), [Custom Stock] is assigned to HCF Upper (dual- 028-970 Stacker Near Low Staple
link).
[Fault Name]
Stacker Near Low Staple
2. During a Job with Tray Select (HCF Upper (dual-link)), [Temporary Stock] is assigned to HCF Upper
(dual-link) but the Stock Info (paper size, paper type, weight, and etc.) is different from the Stock Info that [Error Type]
is specified by the Job. Operation
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [HCF Upper Tray (dual-link)] information Stacker Near Low Staple
that is displayed on the Device UI. Or, press <C> at the Device UI to cancel the print.
When Near replacement of STAPLE needle was detected Tray 8 Empty
[Corrective Actions] [Error Category]
Check the following if it is not released by closing the Finisher Front Door. Operation
-Installation state of the Finsher Front Door [Fault Contents]
-Damage of the door hinge Tray 8 Empty
-Damage of the interlock detector [Conditions for detection]
-Check the magnet No paper in Tray 8
028-971 Booklet Near Low Staple F [Procedure]
[Fault Name] Replenish paper
Booklet Near Low Staple F If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Error Type] If the problem persists, perform the following.
Operation OF-09 Common Job Fail
[Fault Content] 028-974 Tray 9 Empty
Booklet Near Low Staple F [Fault Name]
[Detection Conditions] Tray 9 Empty
When Near replacement of STAPLE needle was detected [Error Category]
Check the following if it is not released by closing the Finisher Front Door. [Fault Contents]
-Installation state of the Finsher Front Door Tray 9 Empty
-Damage of the door hinge [Conditions for detection]
-Damage of the interlock detector
No paper in Tray 9
-Check the magnet
[Procedure]
028-972 Booklet Near Low Staple R Replenish paper
[Fault Name] If problem persists, refer to generic Sensor FIP, and check the Sensor.
Booklet Near Low Staple R If the problem persists, perform the following.
Operation 028-975 Tray 8 Out Of Place
Booklet Near Low Staple R Tray 8 Out Of Place
[Detection Conditions] [Error Category]
When Near replacement of STAPLE needle was detected Operation
[Corrective Actions] [Fault Contents]
Check the following if it is not released by closing the Finisher Front Door. Tray 8 Out Of Place
-Installation state of the Finsher Front Door [Conditions for detection]
-Damage of the door hinge
[Procedure]
-Check the magnet
Install tray
028-973 Tray 8 Empty If problem persists, refer to generic Sensor FIP, and check the Sensor.
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Troubleshooting
If the problem persists, perform the following. [Procedure]
OF-09 Common Job Fail Load the correct paper.
028-976 Tray 9 Out Of Place If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Fault Name] If the problem persists, perform the following.
Tray 9 Out Of Place
[Error Category] 028-979 Tray 8 size mismatch
Operation [Fault Name]
[Fault Contents] Tray 8 size mismatch
Tray 9 Out Of Place [Error Category]
[Conditions for detection] Operation
[Fault Contents]
[Procedure] Size mismatch Tray 8: Measured length is inconsistent
Install tray [Conditions for detection]
If problem persists, refer to generic Sensor FIP, and check the Sensor. When the slow-scan length of paper is measured by the paper feeding process, and its size is detected to
If the problem persists, perform the following. be different from the tray
OF-09 Common Job Fail [Procedure]
028-977 Tray 8 size mismatch Load the correct paper, or check the paper guide.
* If the paper guide does not match, cancel the job, and it is required to redo copying.
[Fault Name]
Load the correct paper.
Tray 8 size mismatch
If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Error Category] If the problem persists, perform the following.
Operation
[Fault Contents] OF-06 IOT System Fail
Size mismatch (Tray 8 size mismatch)
028-980 Tray 9 size mismatch
[Fault Name]
Paper in Tray 8 and paper instructed for printing are different
Tray 9 size mismatch
[Procedure]
[Error Category]
Load the correct paper.
Operation
If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Fault Contents]
Size mismatch Tray 9: Measured length is inconsistent
028-978 Tray 9 size mismatch
When the slow-scan length of paper is measured by the paper feeding process, and its size is detected to
[Fault Name] be different from the tray
Tray 9 size mismatch [Procedure]
[Error Category] Load the correct paper, or check the paper guide.
Operation * If the paper guide does not match, cancel the job, and it is required to redo copying.
[Fault Contents] Load the correct paper.
Size mismatch (Tray 9 size mismatch) If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Conditions for detection] If the problem persists, perform the following.
Paper in Tray 9 and paper instructed for printing are different OF-09 Common Job Fail
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029-703 AirPrint Scan Network Access Fail
[Fault Name]
AirPrint Scan Network Access Fail
[Error Type]
Job
[Fault Content]
AirPrint Scan Network Access Fail
- An error has occurred during the communication with the AirPrint Scan Client.
- The Job was cancelled from the AirPrint Scan Client.
1. Check that network communication between the transfer destination AirPrint Scan Client and this
machine is available.
For example, check the following:
- Check the connection of the Network Cable.
2. Check the transfer destination AirPrint Scan Client status.

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033-310 Fax Charge Function Fail By Multi Channel [Corrective Actions]
[Error Type] Turn the power OFF and ON.
sub
OF-11 Fax Job Fail
[Fault Content]
The Fax send billing function was turned ON although multiple lines are installed. 033-314 Controller ROM Fax Card ROM mismatch
The Fax send billing function was turned ON although multiple lines are installed. sub
Turn OFF the Fax send billing function or change to a single-line installation. The version of USB-I/F that was notified from the Fax Card Mini is mismatched.
033-311 Invalid Addressbook Data are Registered [Detection Conditions]

The Controller detected version mismatch.
[Error Type]
sub
Upgrade both the Controller and Fax Card Mini ROM to the latest version.
[Fault Content]
The registered contents in the address book are invalid. 033-315 USB Fatal Error
When Fax Cont is starting up, invalid address book data was detected. sub
Clear the NVM (Sys-USER). USB Fax Class Driver notifies that a Fatal Error has occurred.
033-312 Controller not respond when system is changing mode [Detection Conditions]
USB Fax Class Driver notifies that a Fatal Error (USB Driver, HW malfunction) has occurred.
[Error Type]
sub
[Fault Content]
The Fax PWB is having processing error after sleep mode.
OF-07 Fax System Fail
The Fax PWB was unable to detect the Power OFF at the ESS PWB side within the specified time.
033-316 Fax Device Cont Error
Turn the power OFF and ON. sub
If the problem persists, perform the following: [Fault Content]

OF-16 Fax Hardware Check Item A Fatal Error has occurred at the Fax Dev Cont, Print Format.
033-313 USB disconnected [Detection Conditions]

An Error has occurred at the Device Cont section in Fax Cont.
[Error Type]
sub
[Fault Content]
After the initialization of Fax Card Mini has completed, it was detected that communication cannot be
established with the Fax Card Mini. OF-07 Fax System Fail
[Detection Conditions] 033-317 Fax Device Error

After the initialization of Fax Card Mini has completed, it was detected that communication cannot be [Error Type]
established with the Fax Card Mini. sub
[Fault Content] A Fatal Error has occurred at the Fax Device.
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Troubleshooting
An Error has occurred at the Fax Device section in Fax Cont. Perform the procedures in [OF-07 Fax System Fail] or [OF-16 Fax Hardware Check Item]
[Corrective Actions] 033-321 Fax Card not respond when system is Booting
Turn the power OFF and ON. [Error Type]
If the problem persists, perform the following: sub
OF-07 Fax System Fail [Fault Content]
033-318 Image Processing Error The ESS (Fax Cont) is having I/F error with the Fax side.
sub The Fax Card did not respond within the specified time on booting.
A Fatal Error has occurred at the image processing I/F, image processing control, image processing. Turn the power OFF and ON.
A Fatal Error has occurred at the Fax image processing. OF-16 Fax Hardware Check Item
[Corrective Actions] 033-322 Fax Card I/F timeout
Turn the power OFF and ON. [Error Type]
If the problem persists, perform the following: sub
OF-07 Fax System Fail [Fault Content]
033-319 Fax Control task detects error An ESS (Faxc 2) error was detected.
[Error Type] (An I/F timeout has occurred with the Faxc)
[Fault Content] An I/F timeout with the Faxc.
An error was detected in Faxc 2. [Corrective Actions]
(Unable to secure the Zone and error was detected during the configure process) Turn the power OFF and ON.
Due to an error during Fax Cont 2 software processing, subsequent processes cannot be performed. Perform the procedures in [OF-07 Fax System Fail] or [OF-16 Fax Hardware Check Item]
[Corrective Actions] 033-323 Fax Card Mini I/F timeout
If the problem persists after turning the power OFF and ON, it is very likely that the Fax Cont 2 software [Error Type]
within the Controller is bugged. sub
Perform the following procedures in sequence to repair it.
[Fault Content]
An error was detected in Faxc 2.
033-320 Controller not respond when system is Booting (An I/F timeout has occurred with the Fax Card Mini)
sub An error was detected in Faxc 2. (An I/F timeout has occurred with the Fax Card Mini)
An ESS (Fax Cont) error was detected. (No response) Turn the power OFF and ON.
The System side did not respond within the specified time on booting. OF-14 Fax Card Fail
[Corrective Actions] 033-324 USB state change Error
sub There was no response from the FCM to a disconnection request.
USB STATE CHANGE ERROR During Fax communication, the FCM stopped responding and even though a communication interrupt
[Detection Conditions] request was issued to the FCM, it remained unresponsive.
The USB has transitioned to an unexpected state. [Corrective Actions]

Turn the power OFF and ON. If the problem persists, it could be due to a Fax Card Mini HW malfunction.
If the problem persists, perform the following: Perform the following procedures in sequence to repair it.
OF-07 Fax System Fail Perform SW upgrade or the procedures in [OF-16 Fax Hardware Check Item]
033-325 Fax Card Mini Fatal Error 033-328 Failed to initialize fax log
Fax Card Mini Fatal Error sub

Failed to initialize communication log.
SubSystem
A Fatal Error has occurred at the Fax Card Mini. The initialization of communication log library has failed.

1. Hard Disk Initialization
A Fatal Error has occurred at the Fax Card Mini.
2. Initialize NVM
If the problem persists, perform the following: OF-07 Fax System Fail
Perform SW upgrade or the procedures in [OF-16 Fax Hardware Check Item]
033-326 Mini Manager Fatal Error 033-329 Detected fax process failure
sub sub
A Fatal Error has occurred at the Mini Manager. A Fax Cont error was detected.
The Fax Card Mini has detected a Fatal Error. A Fax Cont error was detected.
Turn the power OFF and ON. 1. Hard Disk Initialization
If the problem persists, it could be due to a Fax Card Mini HW malfunction. 2. Initialize NVM
Perform the following procedures in sequence to repair it. If the problem still persists, perform the following:
Perform SW upgrade or the procedures in [OF-16 Fax Hardware Check Item]
033-327 FCM no response to stop request
[Error Type] 033-330 FoIP Unrecoverable Error
sub [Error Type]
sub
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Troubleshooting
A Fatal Software Error has occurred in the FoIP (including T38 and SIP). OF-11 Fax Job Fail
[Detection Conditions] 033-334 Can not send a message to FoIP CONT
A Fatal Software Error has occurred within the FoIP (including T38 and SIP). [Error Type]
[Corrective Actions] subR
If the problem persists, perform the following: Unable to send messages to the FoIP Controller.
OF-11 Fax Job Fail [Detection Conditions]
033-331 FoIP Controller Init Fail The FoIP message sending function returns ’NG’.
subR Turn the power OFF and ON.
The initialization process with the FoIP Controller has failed, OF-11 Fax Job Fail
[Detection Conditions] 033-335 Illegal fault code notice
The initialization of FoIP has failed. [Error Type]
[Corrective Actions] sub
If the problem still persists, perform the following: A fault notification due to invalid Fault Code was received from the Fax Card Mini or FoIP.
033-332 FoIP Cont not respond when system is Booting A fault notification due to invalid Fault Code was received from the Fax Card Mini or FoIP.
A FoIP Controller error was detected (there was no response at the start up sequence). OF-11 Fax Job Fail
[Detection Conditions] 033-336 Access to a non-mounted channel
The FoIP Cont did not respond within the specified time on booting. [Error Type]
If the problem still persists, perform the following: A message meant for a channel that is not installed was received from the FoIP (invalid DI).
033-333 FoIP Cont not respond when system is sleeping A message meant for a channel that is not installed was received.
A FoIP Controller error was detected (there was no response during sleep transition). OF-11 Fax Job Fail
[Detection Conditions] 033-337 Fax Card mismatch
The FoIP Cont did not respond within the specified time after entering sleep mode. [Error Type]
[Fault Content] 2. Initialize the Hard Disk. If the problem persists, initialize the NVM.
Something other than a <PCC> Fax Card Mini is connected.
During start up, the system detected that a Fax Card meant for a different model is connected.
[Corrective Actions] 033-341 Illegal type of FaxBox (FaxKit3 not detected)
The correct Fax Card is not connected. [Fault Name]
Connect the correct Fax Card Mini. Illegal type of FaxBox (FaxKit3 not detected)
033-338 Illegal type of Fax Box [Error Type]
[Error Type] Subsystem
sub [Fault Content]

[Fault Content] Something other than [Fax Kit 3] is connected to a model that is supposed to have [Fax Kit 3] connected.
Something other than [Fax Kit 2] is connected to a model that is supposed to have [Fax Kit 2] connected. [Detection Conditions]
[Detection Conditions] Something other than [Fax Kit 3] is connected to a model that is supposed to have [Fax Kit 3] connected.
Something other than [Fax Kit 2] is connected to a model that is supposed to have [Fax Kit 2] connected. [Corrective Actions]
[Corrective Actions] Connect a [Fax Kit 3].
Connect a [Fax Kit 2 (Fax Mini)]. 033-363 Fax Card Reset (Reboot)
033-339 Faxc 2 Not Respond when System is Sleeping [Error Type]
[Fault Name] Sub System Fail
Faxc 2 not respond when system is sleeping [Fault Content]
[Error Type] Fax Card Reset (Reboot Fail)
SubSystem [Detection Conditions]

[Fault Content] The Controller reset the Fax Card because the Fax Card did not respond.
When transitioning to Sleep, there is no response from Facx 2. [Corrective Actions]

[Detection Conditions] Perform the following and repair the problem:
Sleep transition process has failed OF-12 033-363 Fail
[Corrective Actions] 033-500 Modem CS-bit Error

Turn the power OFF and ON. [Fault Name]
033-340 Pflite_Fax_Log_Write_Fail Modem CS-bit Error

Job
Pflite_Fax_Log_Write_Fail
Modem CS operation error.
SubSystem
Communication log write failure at Pflite function Modem CS operation error.

Check the remote machine and then repeat the operation. In case of receiving, request for the sender to
The Pflite communication log write function returned an error.
send again.
[Corrective Actions] Check the line status, the power supply for noise, and the grounding.
1. Turn OFF the power, make sure that the Control Panel has turned OFF, and then turn ON the power
again.
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OF-11 Fax Job Fail 033-504 T2 Timeout
033-501 No Appropriate PIX Data [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] T2 timed out.
The number of receive line is 0. [Detection Conditions]
[Detection Conditions] T2 timeout has occurred.
The number of receive line is 0. [Corrective Actions]
[Corrective Actions] Check the remote machine and then repeat the operation.
Check the remote machine and then repeat the operation. In case of receiving, request for the sender to Check the circuit condition.
send again. Check the Fax Card.
OF-11 Fax Job Fail OF-11 Fax Job Fail
033-502 Post-message resend exceeded 033-505 T5 Timeout
job job
There was no response for up to the 3rd post message. T5 timed out.
There was no response for up to the 3rd post message. T5 timeout has occurred.
Check the status of the remote machine (whether it is memory full/under maintenance/etc.), and then Check the remote machine and then repeat the operation.
repeat the operation. Check the circuit condition.
Or, it is possible that the receipt of image data is being interrupted at the receiver due to some reason. Check the Fax Card.
. If the problem still persists, perform the following:
If the problem still persists, perform the following: OF-11 Fax Job Fail
OF-11 Fax Job Fail
033-506 DCN Receive
033-503 T1 Timeout
[Error Type]
[Error Type] job
job
[Fault Content]
[Fault Content] DCN was received.
T1 timed out.
[Detection Conditions] DCN received.
T1 timeout has occurred.
[Corrective Actions] It is possible that a user of the remote machine has performed a cancellation. If there was no cancellation,
Check the remote machine and then repeat the operation. check whether there is any problem at the remote machine and then repeat the operation.
Check the circuit condition. If the problem still persists, perform the following:
Check the Fax Card. OF-11 Fax Job Fail
033-507 Unable to receive by remote
OF-11 Fax Job Fail
job FTT was received at 2400 bps.
No receiving capability in the remote machine. Check the line status, the power supply for noise, and the grounding.
No receiving capability in the remote machine. OF-11 Fax Job Fail
[Corrective Actions] 033-511 No response after 3rd DTC/NSC
Check the status of the remote machine (whether it is memory full/under maintenance/etc.), and then [Error Type]
repeat the operation.
job
[Fault Content]
OF-11 Fax Job Fail
DTS/NSC resending exceeded the limit.
033-508 Destination Polling Error [Detection Conditions]
[Error Type] DTS/NSC resending exceeded the limit.
[Fault Content] No polling document at the destination side. Check whether there is any problem - document jam, mis-
No polling document in the remote machine. matched password, etc. at the destination side and then repeat the operation.
No polling document in the remote machine. OF-11 Fax Job Fail
[Corrective Actions] 033-512 Remote has no Relay
No polling document at the destination side. Check the destination side, request for a polling document to [Error Type]
be prepared and then repeat the operation.
job
[Fault Content]
OF-11 Fax Job Fail
The remote machine did not support Relay Broadcast.
033-509 DCS/NSS Resend Exceeded [Detection Conditions]
[Error Type] The remote machine did not support Relay Broadcast.
[Fault Content] Check the model and installed features of the remote machine for whether it has a relay broadcast func-
DCS/NSS Re-send over tion, and then repeat the operation.
DCS/NSS Re-send over OF-11 Fax Job Fail
[Corrective Actions] If the problem still persists even then, check the remote machine. Explain to the user that the remote
machine does not have this feature.
If the problem persists after repeating the operation, check the status of the receiver at the destination
side. 033-513 Remote has no Mailbox
OF-11 Fax Job Fail job
033-510 Fallback Error [Fault Content]
[Error Type] The remote machine does not have the Mailbox function (FX type Mailbox).
[Fault Content] No Mailbox function in the remote machine.
FTT was received at 2400 bps.
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Check the model and installed features of the remote machine for whether it has a Mailbox function, and If the problem persists after repeating the operation, check the status of the remote machine. If the prob-
then repeat the operation. lem is at the remote machine, explain it to the user.
Check the remote machine and, if it does not have the feature, explain it to the user. 033-518 Remote cannot receive SUB.
033-514 Carrier Down Detected [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] No SUB receive function in the receiver.
Carrier broken. [Detection Conditions]
[Detection Conditions] No SUB receive function in the receiver.
Carrier broken. [Corrective Actions]
[Corrective Actions] Check the remote machine and, if it does not have the feature, explain it to the user.
Check the line status, the power supply for noise, and the grounding. If the problem still persists, perform the following:
If the problem persists, request for the sender to send again. OF-11 Fax Job Fail
If the problem still persists, perform the following: 033-519 PTX has no SEP capability
OF-11 Fax Job Fail
[Error Type]
033-516 EOR Receive job
job No SEP receive function in the receiver.
EOR-Q was received. No SEP receive function in the receiver.
EOR-Q was received. Check the remote machine and, if it does not have the feature, explain it to the user.
Check the line status, the power supply for noise, and the grounding. OF-11 Fax Job Fail
Check the remote machine and then repeat the operation. In case of receiving, request for the sender to 033-520 Remote cannot receive password
send again.
[Error Type]
job
OF-11 Fax Job Fail
[Fault Content]
033-517 ECM Phase C Flag Timeout
No PWD/SID receive function in the receiver.
[Error Type]
job
No PWD/SID receive function in the receiver.
[Fault Content]
Timeout between the ECM frames.
Check the remote machine and, if it does not have the feature, explain it to the user.
Timeout has occurred between the ECM frames. OF-11 Fax Job Fail
033-521 Transmission Cancelled via DTMF
job Channel 2 Not Connected
The system sent a reject command signal and stopped the transmission. Check whether the line 2 is connected properly.
[Detection Conditions] If the line is connected, check the line/exchange.
The system sent a reject command signal and stopped the transmission. If the problem still persists, perform the following:
Check the status of the local machine (whether it is memory full/out of paper/etc.). If the other party is 033-525 Line 3 not connected
known, request for them to perform the operation again. [Error Type]
job
OF-11 Fax Job Fail
[Fault Content]
033-522 DTMF I/F Timeout Channel 3 Not Connected
job Channel 3 Not Connected
DTMF I/F timed out. Correct operation was not performed within the specified time. Check whether the line 3 is connected properly.
[Detection Conditions] If the line is connected, check the line/exchange.
DTMF I/F timed out. If the problem still persists, perform the following:
This is likely due to wrong operation by the remote party. 033-526 ECM Error
Check it out and if the problem is local, perform the following: [Error Type]
OF-11 Fax Job Fail
job
033-523 Line 1 not connected [Fault Content]
[Error Type] ECM error.
[Fault Content] An ECM error has occurred.
Channel 1 Not Connected [Corrective Actions]
[Detection Conditions] Check the line status, the power supply for noise, and the grounding status.
Channel 1 Not Connected If the problem persists, check the model of the remote machine and then repeat the operation. In case of
[Corrective Actions] receiving, request for the sender to send again.
Check whether the line 1 is connected properly. If the problem still persists, perform the following:
If the line is connected, check the line/exchange. OF-11 Fax Job Fail
If the problem still persists, perform the following: 033-527 EOR Send
OF-11 Fax Job Fail [Error Type]
033-524 Line 2 not connected job
job EOR-Q sent.
Channel 2 Not Connected EOR-Q was sent.
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Check the line status, the power supply for noise, and the grounding status. OF-11 Fax Job Fail
If the problem persists, check whether there is any problem at the remote machine and then repeat the 033-531 DTMF Procedure Error
operation.
[Error Type]
job
OF-11 Fax Job Fail
[Fault Content]
033-528 RTN Send The system stopped transmission after receiving the reject command signal.
job
A reject command signal was received.
RTN sent. This is likely due to problems at the remote machine. Check the status of the remote machine (whether it
[Detection Conditions] is memory full/out of paper/etc.).
RTN was sent. If the problem still persists, perform the following:
Check the line status, the power supply for noise, and the grounding status. 033-532 Illegal Command Received
If the problem persists, request for the sender to send again. [Error Type]
job
OF-11 Fax Job Fail
[Fault Content]
033-529 RTN Receive Illegal command received.
job An illegal command was received.
RTN received. This is likely due to problems at the remote machine. Check the remote machine.
RTN was received. OF-11 Fax Job Fail
[Corrective Actions] 033-533 T.30 Protocol Error
Check the line status, the power supply for noise, and the grounding status. [Error Type]
Check whether there is any problem at the remote machine and then repeat the operation.
job
[Fault Content]
OF-11 Fax Job Fail
An error has occurred at the T.30 Protocol.
033-530 DTMF Illegal Procedure Error [Detection Conditions]
[Error Type] An error has occurred at the T.30 Protocol.
[Fault Content] This is likely due to problems at the remote machine. Check the remote machine.
The system stopped transmission after receiving the invalid procedure signal. If the problem still persists, perform the following:
[Detection Conditions] OF-11 Fax Job Fail
An invalid procedure signal was received. 033-534 Unsupported Function at Remote
Check whether there is any mistake in how the operator is performing the operation for DTMF procedure.
job
No remote collate copy function in the remote machine. A conflict between outgoing and incoming calls has occurred and the sending was cancelled.
No remote collate copy function in the remote machine. Repeat the operation.
[Corrective Actions] There is a conflict in outgoing and incoming calls. Check the line connection condition.
As the remote machine does not have the Recipients Print Sets function, cancel the Recipients Print Sets If the problem still persists, perform the following:
instruction. OF-11 Fax Job Fail
Check the remote machine. If it does not have the feature, explain it to the user. 033-538 Fax Sending Image Process Error
If the problem is local, perform the following:
[Error Type]
OF-11 Fax Job Fail
job
033-535 DCN Receive at Phase B Send [Fault Content]
[Error Type] An error has occurred during the image processing for Fax send.
[Fault Content] During the image processing of Fax send, an error has occurred in the Fax Card Mini.
Phase B instruction command (DCS/NSS/NSC/DTC) was rejected at the DCN. [Corrective Actions]
[Detection Conditions] Repeat the operation.
Phase B instruction command (DCS/NSS/NSC/DTC) was rejected at the DCN. If the problem still persists, perform the following:
Check the recipient’s address, folder information, etc. and then repeat the operation. 033-539 Fax Receiving Image Process Error
[Error Type]
OF-11 Fax Job Fail
job
033-536 Ring Stopped before Fax Device Release [Fault Content]
[Error Type] An error has occurred during the image processing for Fax receive.
[Fault Content] During the image processing of Fax receive, an error has occurred in the Fax Card Mini.
The ringing stops before the resource was released. [Corrective Actions]
The ringing stops before the resource was released. If the problem still persists, perform the following:
Repeat the operation. 033-540 Fax Printing Image Process Error
There is a conflict in outgoing and incoming calls. Check the line connection condition.
[Error Type]
job
OF-11 Fax Job Fail
[Fault Content]
033-537 In and out call conflict An error has occurred during the image processing for Fax print.
job
During the image processing for Fax print format, an error has occurred.
A conflict between outgoing and incoming calls has occurred and the sending was cancelled.
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OF-11 Fax Job Fail [Fault Content]
033-541 No destination specified Busy tone detected.
job Busy tone was detected.
There is not even 1 valid recipient. If it continues to be busy, it could be due to malfunction at the remote machine/exchange.
OF-11 Fax Job Fail
The Fax Card is not able to call because there is no dial.
[Corrective Actions] 033-545 T0 Timeout
Specify the appropriate address by using the speed dial number that is registered with the correct Fax [Error Type]
address number, etc. job
If the problem persists, check the SW version and upgrade it to the latest version. [Fault Content]
T0 timer timed out.
OF-11 Fax Job Fail
033-542 Selected Channel Dial Error T0 timeout has occurred.
job The remote machine might not be a facsimile, or it is not in the facsimile mode. Check the address num-
[Fault Content] ber. Check whether the remote party is a facsimile.
Specified Channel Not Allowed If the problem still persists, perform the following:
The process was requested for uninstalled channel. 033-546 Cannot detect dial tone
Check the specified line and try again. job
OF-11 Fax Job Fail Dial tone was not detected.
033-543 Dial Error (Incorrect Dial Data.) [Detection Conditions]
[Error Type] The dial tone could not be detected.
[Fault Content] If the line is connected, check the line/exchange.
There is incorrect (illegal) data in the dial data. If the problem still persists, perform the following:
There is incorrect (illegal) data in the dial data. 033-547 Abort during transmission
Dial again and then repeat the operation. job
OF-11 Fax Job Fail Aborted during transmission (Operation was cancelled by the Stop button, etc.)
033-544 Busy tone detect [Detection Conditions]
[Error Type] Aborted during transmission (Operation was cancelled by the Stop button, etc.)
job
No action necessary. job
This indicates that the operation was aborted by the Stop button, etc. [Fault Content]
033-548 No manual send line No Applicable Service
job When a phone or Fax communication was about to end, an operation was performed on that Job.
No Closed Lines Wait for a while and then repeat the operation.
OF-11 Fax Job Fail
There are no lines for manual transmission.
[Corrective Actions] 033-552 too many Error lines
Use a phone, etc. to establish the communication and then repeat the operation. [Error Type]
If the problem still persists, perform the following: job
033-549 Fax service disabled PHASE-C error exceeded the limit.
job When receiving G3 image data, the detected total number of error lines exceeded the threshold value
indicated in the system data.
[Fault Content]
The system cannot receive the service because it was prohibited to do the operation.
Check the model of the remote machine and then repeat the operation. In case of receiving, request for
[Detection Conditions] the sender to send again.
A service was requested when in the following status - insufficient memory, large number of Jobs, failure
is occurring in the system, etc.
OF-11 Fax Job Fail
Wait for a while and then repeat the operation.
033-553 No Folder/Relay
033-550 cannot diable Fax service [Fault Content]

The local machine did not have the Folder or Relay communication function.
[Error Type]
job
The F Code that was sent from the remote machine is instructing a function that does not exist in the local
[Fault Content] machine.
The service cannot be prohibited because it was in operation.
[Detection Conditions] If needed, consult with the operator of the remote machine on whether the wrong F Code was input.
The system is attempting to transition to the Diag mode, etc., but was unable to do so because Fax com-
munication is in progress.
OF-11 Fax Job Fail
Wait for the Job to complete its transmission and then repeat the operation.
033-554 Wrong Password/Receive Banned
033-551 Internal I/F Error [Fault Content]

Communication was interrupted by DM prevention function.
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Troubleshooting
Data received without a password/a mismatch of passwords, or a mismatch of the select receive No. Mis- The total number of requested services or total number of addresses exceeded the number defined by
match of password, communication from the user other than those who are in the select receive list. the specifications.
The password is mismatched. Although no action is necessary as this usually indicates that the commu- Wait for the Jobs that are waiting to be sent to decrease or reduce the number of addresses and then try
nication came from outside the select communication targets, if the problem persists, perform the follow- again.
ing: If the problem still persists, perform the following:
033-555 incorrect password 033-558 remote ID is in black list
job job
Invalid machine password. The remote ID of the remote terminal is blacklisted.
The machine password of local machine does not match the one that was sent from the remote machine. The remote ID of the remote terminal is registered in the blacklist of the local machine.
If needed, consult with the operator of the remote machine on whether the wrong machine password was If you want to receive from that remote terminal, delete its remote ID from the black list.
input. If the problem persists, perform the following procedure to correct it.
OF-11 Fax Job Fail
033-559 no remote ID
033-556 Wrong Password/Send Banned
[Error Type]
[Error Type] job
job
[Fault Content]
[Fault Content] The remote ID was not sent from the remote terminal.
Invalid sending password.
[Detection Conditions] When the settings is [Reject to receive if it has no remote ID], no remote ID was sent from the remote
The remote ID was not sent from the remote machine. The sending password and the remote ID do not machine.
match.
[Corrective Actions] If you want to receive from that remote terminal, set it so that the machine can receive even when no
Password mismatch. remote ID was sent. Or, ask that a remote ID be set at the remote machine.
Check the password and try again. If the problem persists, perform the following procedure to correct it.
OF-11 Fax Job Fail
033-560 illegal authentication ID
033-557 Desinations or Sevices Exceeded [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] For TRESS and RCC, the authentication ID that was sent from the remote terminal was invalid.
The number of services or recipients has exceeded the upper limit value. [Detection Conditions]
For TRESS and RCC, the authentication ID that was sent from the remote terminal was invalid.
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd.
If the communication line is normal, perform the following: 033-564 Power Off during transmission
Replace the Fax board or upgrade the ESS ROM. [Error Type]
If the problem persists, perform the following procedure: job
033-561 cannot do TRESS/RCC job An error due to Power OFF during transmission.
job An error due to Power OFF during transmission. The power switch was turned off, or the system was
reset.
[Fault Content]
Unable to perform TRESS and RCC as the operation is prohibited or a Job is in progress.
Check that extension line kit is installed properly. Wait for a while then check the Fax function settings and
[Detection Conditions] dial numbers and resend data if needed.
TRESS and RCC cannot be performed as the operation is prohibited or a Job is in progress.
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd.
033-565 No. of Desinations Exceeded
OF-11 Fax Job Fail
[Error Type]
job
033-562 held RCC job
[Fault Content]
[Error Type] No. of Recipients Exceeded
job
[Fault Content] The total number of requested addresses exceeded the number defined by the specifications.
RCC execution was put on hold as it is in the operation prohibited mode.
[Detection Conditions] Wait for the Jobs that are waiting to be sent to decrease or reduce the number of addresses and then try
RCC execution was put on hold as it is in the operation prohibited mode. again.
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. OF-11 Fax Job Fail
If the problem still persists, perform the following: 033-566 No destination specified
OF-11 Fax Job Fail
[Error Type]
033-563 No printable paper size job
job There was no dialing so calls cannot be made.
When formatting, registered paper that is not applicable to the document size to be printed was loaded. The Fax Card is not able to call because there is no dial.
The registered paper size that is loaded and the document size do not match. Specify the appropriate address by using the speed dial number that is registered with the correct Fax
[Corrective Actions] address number, etc.
• Specify the registered paper size. If the problem persists, check the SW version and upgrade it to the latest version.
• Check if the tray has been set properly. If the problem still persists, perform the following:
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033-567 Dial Error (Incorrect Dial Data) [Fault Content]
[Error Type] Retry over due to interruption in communication.

[Fault Content] An error due to Power OFF during transmission. The power switch was turned off, or the system was
reset.
Invalid address data.
Wait for a while, then resend the data if needed after checking the Fax feature settings and dial numbers.
There is incorrect (illegal) data in the dial data.
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
[Corrective Actions] proceed to the following procedures in sequence to repair it,
Dial again and then repeat the operation. OF-11 Fax Job Fail
033-571 Manual Send Job Cancelled (Fax Report Log Full)
OF-11 Fax Job Fail
[Error Type]
033-568 FCM watchdog timeout in Fax comm job
job
During manual send, the system was unable to secure the log area for Fax report, which caused the man-
[Fault Content] ual send Job to be cancelled.
During Fax communication, there was no response from the FCM for the specified time. [Detection Conditions]
[Detection Conditions] At the start of the Job, the report area for Fax was detected to be full and the Job was cancelled.
During Fax communication, there was no response from the FCM for the specified time. [Corrective Actions]
[Corrective Actions] As there is a large number of Fax awaiting to be sent, wait for some of the Jobs that are queued for sending
Repeat the operation. In case of receiving, request for the sender to send again. to be completed or cencelled and then retry the operation.
033-569 Detected image direction conflict 033-572 Fax Report Print Job Cancelled (Job Full Occurred)
job job
The system detected a paper tray status where the image orientation does not match the printable paper. During the generation of Fax report, Job full was detected and only the Fax report was created.
The paper tray status is such that paper with orientation that can be output can only be supplied from the At the start of the Job, Job full was detected, only the Fax report document is stored, and the printing of
SMH. Fax report was cancelled.
Supply paper according to the instruction on the panel. No action necessary. As the printing of Fax auto report will temporarily be in waiting status, just wait for a
while and it will be printed automatically.
If the problem persists, remove the Finisher, change the paper tray status by using tray settings to enable
APS, etc., and then turn the power OFF and ON. If the problem still persists, perform the following:
OF-11 Fax Job Fail 033-573 domain regulation check error
033-570 Retry Over (no shutdown notification setting) [Error Type]
[Error Type] job
job
Unable to send due to sending domain restrictions. An underrun has occurred at the modem.
The address was specified with a prohibited domain. An underrun has occurred at the modem.
Check the address and input the correct one. Repeat the operation.
If the problem still persists, perform the following: 033-578 Modem Frame Size Over
OF-11 Fax Job Fail
[Error Type]
033-574 Access to a non-mounted channel job
job The frame size of received command exceeded the specification value.
A message meant for a channel that is not installed was received (invalid DI). The frame size of received command exceeded the specification value.
An instruction was issued to a channel that is not installed. Repeat the operation.
[Corrective Actions] Check the remote machine and then repeat the operation.
Check the installed channels. Check the circuit condition.
033-575 Modem Polarity Inversion Detected Check the Fax Card.
[Error Type] 033-580 Missing VoIP Gateway

job [Error Type]
[Fault Content] job
Polarity inversion was detected. [Fault Content]
[Detection Conditions] The VoIP gateway corresponding to the phone number is not registered.
Polarity inversion was detected. [Detection Conditions]
[Corrective Actions] There is no existing VoIP gateway that correspond to the phone number that was input.
033-576 Inaccurate dial data Set the correct device VoIP gateway address to correspond with the phone number that was input.
[Error Type]
OF-11 Fax Job Fail
job
[Fault Content] 033-581 Access Authentication failure
Invalid dial data. [Error Type]
The dial data is invalid. [Fault Content]

[Corrective Actions] During SIP call connection, the connection was rejected due to authentication failure.
Check the dial data. [Detection Conditions]
The request was asked for authentication and it failed the authentication.
033-577 Modem Image Under Run
[Error Type]
Check the proxy server authentication user name, authentication password, and SIP server settings at
job
the machine.
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If the problem still persists, perform the following: Check whether the SIP server and the recipient side are able to communicate.
OF-11 Fax Job Fail If the problem still persists, perform the following:
033-582 Mismatched ability OF-11 Fax Job Fail
[Error Type] 033-585 SIP request error

job [Error Type]
[Fault Content] job
SIP connection was rejected due to a mismatch in the capability information. [Fault Content]
[Detection Conditions] Other error has occurred during SIP communication.
The request received a connection refused response because the target connection has mismatched [Detection Conditions]
capability data. Other error has occurred during SIP communication.
Check the device at the recipient side. If the recipient side is guaranteed to be a supported machine, Turn the power OFF and ON.
check the SIP server settings between the recipient side and the machine. If the problem still persists, perform the following:
OF-11 Fax Job Fail
033-586 T38 Protocol Not Ready
033-583 Temporarily unavailable
[Error Type]
[Error Type] job
job
[Fault Content]
[Fault Content] Unable to communicate as the IP Addres is unresolved. (During initialization, re-obtaining the address,
Unable to connect as the SIP connection destination is temporarily out of resource (including a busy line). etc. when using DHCP)
[Detection Conditions] Unable to communicate as the registration to registrar server was not completed when using a SIP
The request received a connection refused response because the target connection is temporarily out of server.
resource. [Detection Conditions]
[Corrective Actions] Unable to obtain the IP Address.
Wait for a while and then try to send again. [Corrective Actions]
If the problem still persists, perform the following: Wait for a while and then try to send again.
OF-11 Fax Job Fail Make it so that the IP Address can be obtained.
033-584 SIP request timeout Make it so that it can be registered to the registrar server.
job OF-11 Fax Job Fail
[Fault Content] 033-587 T38 Session Error

SIP communication timeout has occurred. [Error Type]
The request has timed out. [Fault Content]
[Corrective Actions] Unable to establish T38 session (including RTP session).
Check whether the correct address or phone number was input. [Detection Conditions]
Check whether the network cable is connected. Unable to establish T38 session (including RTP session).
Check whether the SIP server is running. [Corrective Actions]
Check the connection status of the network cable between the machine and the SIP server, as well as Check whether the network cable is connected.
between the machine and the recipient side.
Check whether the machine at the recipient side is running.
If the problem still persists, perform the following: [Fault Name]
OF-11 Fax Job Fail FoIP Max Sessions Over
033-588 T38 Packet Lost [Error Type]
[Error Type] Job
job [Fault Content]
[Fault Content] Unable to communicate as the maximum number of sessions for FoIP has been exceeded.
T38 packet loss causing unrecoverable error was detected. [Detection Conditions]
[Detection Conditions] A new send request was initiated when the system is already communicating using the maximum num-
ber of sessions for FoIP.
T38 packet loss causing unrecoverable error was detected.
Wait for the IP Fax send that is in progress to complete and then try to send again.
If there is any other Job in progress, wait for them to complete and then try again.
If the condition cannot be improved unless the power is turned OFF and ON, it is possible that the ses-
sions are not being released after use.
OF-11 Fax Job Fail
To investigate the cause requires the device log and packets immediately after the occurrence.
033-589 T38 Malformed Packet Received If the problem can be reproduced, retrieve the ’customer provided information’ and ’obtained logs infor-
[Error Type] mation’, and contact the Support Department.
job If the problem cannot be reproduced, request for the creation of an investigation ROM as an alternative
mechanism is needed to retrieve the information.
[Fault Content]
Unable to continue the Job as the received T38 protocol data contains invalid content (including ASN.1
decode error). * Turning the power OFF and ON enables the IP Fax to communicate.
* [033-583 Unable to connect as the SIP connection destination is temporarily out of resource (including
[Detection Conditions] a busy line)] has occurred at the sender.
The received T38 protocol data contains invalid content (including ASN.1 decode error).
[Corrective Actions] [Customer provided information (required)]
Check the device at the recipient side. If the recipient side is guaranteed to be a supported machine, con- 1. Model name of machine, SW Version
tact the customer support. 2. Occurrence condition, occurrence frequency
OF-11 Fax Job Fail [Obtained logs information (required)]
033-590 T38 Send Error 1. (Immediately after occurrence of problem) Obtain the controller log
[Error Type] 2. (Immediately after occurrence of problem) Obtain packet capture at machine side
job
[Fault Content] If the problem still persists, perform the following procedure:
Unable to continue the Job as an error has occurred at the packet send (TCP, UDP, RTP) of T38 protocol. OF-11 Fax Job Fail
[Detection Conditions] 033-592 FoIP Internal Timeout

The packet send (TCP, UDP, RTP) of T38 protocol has become an error. [Error Type]
[Corrective Actions] job
Check whether the network cable is connected. [Fault Content]
Check whether the machine at the recipient side is running. A timeout caused by other than timeout notification (image data receive timeout and FoIP internal time-
If the problem still persists, perform the following: out) has occurred.
033-591 FoIP Max Sessions Over A timeout caused by other than timeout notification (image data receive timeout and FoIP internal time-
out) has occurred.
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Check whether the network cable is connected. Retry has timed out.
Check whether the machine at the recipient side is running. [Detection Conditions]
If the problem still persists, perform the following: The communication did not end normally within the retry timeout time.
OF-11 Fax Job Fail [Corrective Actions]
033-593 Cancelled By Remote Peer Take action on the communication error that is causing the timeout.
[Error Type] If the problem still persists, perform the following procedure:
job OF-11 Fax Job Fail
[Fault Content] 033-710 Document does not exist
A SIP session interrupt request was received from the communication partner. [Error Type]
An interrupt process was performed at the communication partner side. [Fault Content]
[Corrective Actions] Invalid document - No document
Request for the communication partner to send again. [Detection Conditions]
If the problem still persists, perform the following: The specified document cannot be found.
OF-11 Fax Job Fail [Corrective Actions]
033-700 T1 Timeout Fail (Outgoing or After PhaseB) Repeat the operation.
[Fault Name] If NG, perform the following procedure to repair the problem.
T1 Timeout Fail (Outgoing or After PhaseB) OF-11 Fax Job Fail
[Error Type] 033-711 Illegal Page inside Document
Job [Error Type]
T1 timeout (at occurrence or Phase B and later) [Fault Content]
[Detection Conditions] Invalid document - Invalid page
T1 timeout has occurred when sending or at Phase B and later when receiving. [Detection Conditions]
[Corrective Actions] The specified page was not found or the specified page has invalid data.
If the occurrence is at sending, repeat the operation. [Corrective Actions]
If the occurrence is at receiving, it could be due to the sender cancelling the transmission in progress. Repeat the operation.
Check the remote machine and then repeat the operation.
033-712 System Memory exceeded
Check the circuit condition.
Check the Fax Card.
[Error Type]
Job Fail
Invalid document - Host memory full
033-701 Retry Timeout
[Fault Name]
Memory became full.
Retry Timeout
[Error Type]
Job
OF-11 Fax Job Fail
033-713 No specified Chain-Link [Corrective Actions]
[Error Type] This error occurs during maintenance system operation. No action necessary.
Job Fail
OF-11 Fax Job Fail
[Fault Content]
Incorrect Chain-Link No. 033-717 Incorrect Password
There is no such Chain-Link. Job Fail
Repeat the operation. Job Fail - Incorrect password
OF-11 Fax Job Fail The verification result of the specified password was NG.
033-714 Scan Error (No specified doc) [Corrective Actions]
Job Fail If NG, perform the following procedure to repair the problem.
OF-11 Fax Job Fail
[Fault Content]
Data Read Error - Not registered 033-718 No Document in Folder
The data has not been registered. Job Fail
Repeat the operation. Job Fail - No document
033-715 Cannot start job [Detection Conditions]

The document was not found in the Polling Sending box or the specified Folder.
[Error Type]
Job Fail
[Fault Content]
If NG, perform the following procedure to repair the problem.
Job Fail During EP-TRESS Operation - Restriction by the host status
OF-11 Fax Job Fail
The status in which the job cannot be performed was detected during EP-TRESS operation.
033-719 Fax Job Cancelled not Recovery Job
This error occurs during maintenance system operation. Job Fail
No action necessary. [Fault Content]

If the problem still persists, perform the following: Fax Job Cancel Unrecoverable By Power OFF/ON
033-716 No Specified Folder The document was not found in the Polling Sending box or the specified Folder.

Job Fail Repeat the operation.
[Fault Content]
OF-11 Fax Job Fail
Job Fail During EP-TRESS Operation - Restriction by the host status
[Detection Conditions] 033-720 Document Creation Failed
The status in which the job cannot be performed was detected during EP-TRESS operation.
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Job Fail The total data amount of received image data exceeded the upper limit of the image data amount that can
[Fault Content] be received for one system data communication.
Document generation failed. [Corrective Actions]

[Detection Conditions] Install the Hard Disk or install additional RAM when a user makes a claim.
The specified document cannot be generated.
OF-11 Fax Job Fail
Repeat the operation. 033-725 Insufficient Hard Disk Space
033-721 Fax Page Creation Failed [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Insufficient Hard Disk was detected.
[Fault Content]
Page generation failed.
The HD was full when Fax was received, or when the format or report was created.
The specified page cannot be generated.
Clear Hard Disk Full.
Repeat the operation. 033-726 Cannot print 2-Sided
OF-14 Fax Card Fail Job Fail
033-722 Fax Immediate Send Store Job Cancelled [Fault Content]
[Error Type] 2 Sided Printing Not Available When Receiving Fax

[Fault Content] 2 Sided printing is not available when receiving Fax (mixed size).
IIT Failure or Stop Detected While Sending Fax Immediately [Corrective Actions]
IIT failure (document jam or stored sheet count exceeded) or stop request was detected while sending OF-11 Fax Job Fail
Fax immediately. 033-727 Cannot rotate image
Cancellation is performed only for Scan operation. The document that has already been scanned will [Error Type]
continue to be sent.
Job Fail
[Fault Content]
Rotation Not Available When Receiving Fax
OF-11 Fax Job Fail
Rotation is not available when receiving Fax (insufficient memory).
033-724 Fax receive memory over flow
Job Fail
OF-11 Fax Job Fail
[Fault Content]
033-728 Auto Print Cancelled
Receive operation was aborted because the maximum limit of the image data amount that can be
received for one Fax communication was exceeded. [Error Type]
Job Fail
[Fault Content] No action necessary since the print job is cancelled after retrieving the document with Forced Polling.)
Fax Auto Print was cancelled. 033-733 Fax document number get error
Formatting for Fax Auto Print was aborted because the instruction for Fax Manual Print was sent during Job Fail
the operation.
[Fault Content]
[Corrective Actions] The number of Fax job documents was not detected.
OF-11 Fax Job Fail
The number of job documents related to the job could not be obtained.
033-730 Fax Service recovery error [Corrective Actions]
[Fault Content] OF-11 Fax Job Fail
Unable to recover in the Fax job. 033-734 Fax Print Suspension
Recovery was not possible using the Fax Cont or Fax Card. Job Fail
Fax Print and Fax Auto Report were started at the same time.
033-731 Inconsistent Instructions [Detection Conditions]
[Error Type] Job was cancelled because Fax Print and Fax Auto Report were started at the same time.
Start Transmission from Fax Card and Stop Transmission from Controller OF-11 Fax Job Fail
[Detection Conditions] 033-735 Fax Memory Allocate Timeout
Transmission closed due to Start Transmission from Fax Card and Stop Transmission from Controller. [Error Type]
No action necessary. [Fault Content]
When the system was waiting to receive a Fax job, the job was cancelled when a simultaneous request
Fax Receive - Buffer Allocate Timeout
from the user to stop the job was received.
- Stop request was issued by the user. No action necessary.
Fax Receive - Buffer Allocate Timeout
033-732 Print Job Cancelled by Forced polling
[Fault Content] OF-11 Fax Job Fail
Print job received was cancelled at Forced Polling.
033-736 Internet Fax Off Ramp fail
[Error Type]
Print job received was cancelled at Forced Polling.
Job Fail
[Fault Content]
With the Fax Transfer Prohibition function based on the data capacity of the Internet Fax Off Ramp, Fax
(If there is a print job when deleting the stored jdocuments in Forced Polling, cancel the job. was not transferred as the upper limit on the data capacity was exceeded.
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The data amount for Fax transfer exceeded the threshold during Fax transfer of Internet Fax Off Ramp. When transferring image data to the Fax Card, the conditions for sending the response to the Fax Card
[Corrective Actions] did not match.
No action necessary. [Corrective Actions]

033-737 Fax Card Job Cancelled
[Error Type] OF-11 Fax Job Fail
Job Fail
033-742 Fax page read close timeout
[Fault Content]
Job in Fax Card was aborted due to Controller internal error.
[Error Type]
Job Fail
The Fax Cont detected a failure and could not continue processing the job.
[Fault Content]
Timed out by page read close instruction (ran out of memory during manual send).
When transferring image data to the Fax Card, the conditions for sending the response to the Fax Card
OF-11 Fax Job Fail
did not match.
033-738 JBIG Information fail During manual send, the timeout is set to 3 minutes to prevent the system from holding up the public line
[Error Type] when the next page information is not confirmed yet, while during immediate send operation, this has a
high rate of occurrence when the available space in the Hard Disk is below the Hard Disk capacity imme-
Job Fail
diate threshold (820-053).
[Fault Content]
JBIG data error of JBIG image
When the remaining memory is low at approx. 10%, delete the images stored in the Hard Disk to secure
[Detection Conditions] the Hard Disk capacity and repeat the operation.
The Fax Cont detected an error in JBIG data during coding/decoding of the JBIG data. Set the Hard Disk capacity immediate threshold (820-053) to a larger value if this occurred during imme-
[Corrective Actions] diate send operation.
If the problem still persists, perform the following: When this problem occurs in situations other than immediate send operation, or if the problem persists,
perform the following procedures in sequence to repair it.
OF-11 Fax Job Fail
OF-11 Fax Job Fail
033-740 Fax immediate receive print cancelled
033-743 Fax page write open timeout
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Immediate Print on Receive was cancelled by user.
[Fault Content]
Page Write Open Instruction Timeout
The user cancelled immediate printing upon receiving.
When receiving image data from the Fax Card, the conditions for sending the response to the Fax Card
[Corrective Actions] did not match.
033-741 Fax page read open timeout Repeat the operation.
Job Fail OF-11 Fax Job Fail
[Fault Content] 033-744 Fax page write close timeout
Page Read Open Instruction timed out.
Job Fail When requesting to start the service from the Fax Card, the job could not be generated due to causes
[Fault Content] such as job no. overflow.
Page Write Close Instruction Timeout [Corrective Actions]

[Detection Conditions] No action necessary since it will be recovered automatically after the operation is allowed.
When receiving image data from the Fax Card, the conditions for sending the response to the Fax Card 033-748 Fax Service illigal sequence
did not match. [Error Type]
Repeat the operation. [Fault Content]
Sequence error message received.
OF-11 Fax Job Fail
033-745 Fax data write timeout During Service Sequencing, a message indicating that the operation was not allowed in Sequencing was
[Error Type] received from the Fax Card.
[Fault Content] Repeat the operation.
Data Write Instruction Timeout 033-749 Fax card Memory Error
When receiving image data from the Fax Card, the conditions for sending the response to the Fax Card Job Fail
did not match.
[Fault Content]
[Corrective Actions] Extended memory was temporarily insufficient during Fax formatting.
During Fax formatting, the extended image data is larger than the memory reserved.
OF-11 Fax Job Fail
033-746 Fax data read timeout No action necessary since the job failed due to insufficient extended memory and it can be recovered
[Error Type] using the encoding method that can be stored in the extended memory.
Job Fail 033-750 Fax format error
Data Read Instruction Timeout
Job Fail
When transferring image data to the Fax Card, the conditions for sending the response to the Fax Card Extension error occurred for normal image data.
did not match.
During formatting, when image data was retrieved from the Fax Card, even though the image data was
Repeat the operation. determined to be free from error, extension failed.
OF-11 Fax Job Fail
033-747 Fax Service don't start by cross ope If the problem still persists, perform the following:
Job Fail 033-751 Activity Report suspended by Printing Inhibition
[Fault Content]
Service could not be accepted due to combined operations that are prohibited.
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Job Fail The machine is in the status where EP-DX operation cannot be started.
• It is necessary to enter Diag mode during EP-DX periodic polling.
[Fault Content] When a call is requested from the Fax Card, this is used as the response when Diag mode cannot be
An Activity Report is generated during the time period where print is prohibited and the report output is put on entered.
hold with the machine remaining in sleep mode. [Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
1. Exit Diag mode and then connect the TRESS.
An Activity Report is generated during the time period where print is prohibited and since the machine is in
sleep mode, it started the process to place the report on hold. If the problem still persists, perform the following:
OF-11 Fax Job Fail
[Corrective Actions] 033-791 EP-DX Call Wait (Redial count)
No action necessary as it will restart when the machine leaves the time period where print is prohibited. [Error Type]
Turn the power OFF and ON. If the problem persists, do the following: Job Fail
[Fault Content]
OF-11 Fax Job Fail The no. of redial attempts was calculated and the Fax Card Redial Wait Status was set.
033-755 Fax Printing is Cancelled by the Defect of Fax Card An error occurred in communication LED control. The machine is in the status where EP-DX operation
[Error Type] cannot be started.
Job Fail • It is necessary to enter Diag mode during EP-DX periodic polling.
[Fault Content] When a call is requested from the Fax Card, this is used as the response when Diag mode cannot be
The Fax document print was cancelled because the Fax service is not working. entered.

This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
Although Fax Document Print was instructed to this machine, the print process was cancelled because
the Fax Document Print controller is not ready. If even a single Fax document exists when printing multi- 1. Exit Diag mode and then connect the TRESS.
ple types of documents (Print/Scan/Fax) from a Folder, all documents after the Fax document will not be If the problem still persists, perform the following:
not printed. OF-11 Fax Job Fail
[Corrective Actions] 033-792 EP-DX Call Stop
1. Turn the power OFF and ON
[Error Type]
2. Check the cables to see whether the Fax Card is connected to this machine.
Job Fail
3. After that, use the panel display or the error history report to check for the Fax error code (133-xxx, 134-
xxx) that has occurred in this machine and then troubleshoot using the appropriate error code. [Fault Content]
If the problem persists, obtain the info9 or xxx.tgz log and the network log and contact the Support Department The RCC Service was immediately terminated.
for instructions. [Detection Conditions]
During initialization sequencing, the system detected that an invalid job had been activated from the Fax
2.5.1 Log collection/extraction tool function explanation Card.
• It is necessary to enter Diag mode during EP-DX periodic polling.
033-790 EP-DX Call Wait (Not Redial count) When a call is requested from the Fax Card, this is notified as the response when Diag mode cannot
[Error Type] be entered.
[Fault Content] This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
The Fax Card Redial Wait Status was set without calculating the no. of redial attempts. Turn the power OFF and ON. If the problem persists, do the following:
OF-11 Fax Job Fail
034-211 Slot 1 Board failure 034-502 Fax Internal Must Parameter Error
Local Fail Job Fail
Fax Option Slot 1 Board Failure A required parameter (Dial No., High Layer Compatibility, or ICM Port) is not found in the outgoing call
[Detection Conditions] request command.
Option Slot 1 Board failure. [Detection Conditions]

* In case of ISDN PWB, there is a possibility of network error. A required parameter (Dial No., High Layer Compatibility, or ICM Port) is not found in the outgoing call
request command.
Replace the optional Slot 1 Board.
Check the software version and upgrade it to the latest version. If the problem persists, it must be a soft-
034-212 Slot 2 Board failure ware failure. Contact Support G or replace the Fax Card. It is not necessary to replace the ESS PWB.
[Error Type] 034-503 Fax Internal High Layer Service Error
Local Fail
[Error Type]
Fax Option Slot 2 Board Failure
[Fault Content]
[Detection Conditions] The high-layer consistency of the calling request command is not supported. (Other than TEL, G2/G3
Option Slot 2 Board failure. and G4.)
* In case of ISDN PWB, there is a possibility of network error. [Detection Conditions]
[Corrective Actions] The high-layer consistency of the calling request command is not supported. (Other than TEL, G2/G3
Replace the optional Slot 2 Board. and G4.)
034-500 Dial Error (Incorrect Dial Data) [Corrective Actions]
[Error Type] Check the software version and upgrade it to the latest version. If the problem persists, it must be a soft-
ware failure. Contact Support G or replace the Fax Card. It is not necessary to replace the ESS PWB.
Job Fail
[Fault Content] 034-504 Fax Stored Memory Exceeded
There was incorrect (illegal) data in the dial data. [Error Type]
There was incorrect (illegal) data in the dial data. [Fault Content]
[Corrective Actions] The system detected Memory Full at the transmission job. (Storage memory is insufficient.)
Dial again and then repeat the operation. [Detection Conditions]
The system detected Memory Full at the transmission job. (Storage memory is insufficient.)
034-501 Selected Channel Dial Error
[Error Type]
Job Fail
[Fault Content] 034-505 Fax Work Memory Exceeded
The specified channel was not found. [Error Type]
The process was requested for uninstalled channel. [Fault Content]

[Corrective Actions] Working Memory Overflow During Transmission
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Working Memory Overflow During Transmission The system stopped transmission after receiving the invalid procedure signal.
Repeat the operation. The system stopped transmission after receiving the invalid procedure signal.
OF-11 Fax Job Fail Check the self-terminal or the line status.
034-506 Unsupported Function at Remote • Wait for a while and try again.
[Error Type] • Check the self-terminal or the line status.
Job Fail 034-510 DTMF Procedure Error

No remote collate copy function in the remote machine. Job Fail
No remote collate copy function in the remote machine. The system stopped transmission after receiving the reject command signal.
Repeat the operation. The system stopped transmission after receiving the reject command signal.
034-507 Password Check Error [Corrective Actions]
[Error Type] Check the settings of the remote machine or line status.
• Wait for a while and try again.
Job Fail
• Check the self-terminal or the line status.
[Fault Content]
Password check error. Mailbox number error. No documents for polling are found. 034-511 Unable to Send File at Remote
Password check error. Mailbox number error. No documents for polling are found. Job Fail
Repeat the operation. The remote machine does not support the file transfer function.
034-508 Transmission Cancelled via DTMF [Detection Conditions]

The remote machine does not support the file transfer function.
[Error Type]
Job Fail
Check the settings of the remote machine or line status.
[Fault Content]
• Wait for a while and try again.
The system sent a reject command signal and stopped the transmission.
• Check the self-terminal or the line status.
The system sent a reject command signal and stopped the transmission.
034-512 Detect Endless Loop
Job Fail
Check that extension line kit is installed properly. Wait for a while then check the Fax function settings and
dial numbers and resend data if needed. [Fault Content]
Check the self-terminal or the line status. An infinite loop was detected in remote relay broadcast.
034-509 DTMF Illegal Procedure Error [Detection Conditions]
[Error Type] An infinite loop was detected in remote relay broadcast.

034-513 Receive Command Error [Detection Conditions]
[Error Type] The total number of the requested recipients exceeded the number defined by the specifications. (The
number of full dial instructions exceeded 200 stations.)
Job Fail
[Fault Content]
Request to reduce the no. of recipients and then repeat the operation.
The system received an illegal command from the remote machine in remote maintenance.
[Detection Conditions] 034-520 No. of Sevices Exceeded
The system received an illegal command from the remote machine in remote maintenance. [Error Type]

No. of Fax services exceeded.
034-514 Requested Function Unsupported
[Error Type]
The total number of the requested services exceeded the number defined by the specifications.
Job Fail
[Fault Content]
Request to reduce the no. of services and then repeat the operation.
The system received remote maintenance request from the remote machine but does not support the
function. 034-521 Internal I/F Error
The system received remote maintenance request from the remote machine but does not support the Job Fail
function. [Fault Content]
[Corrective Actions] No applicable Fax service.
• Check the system data. [Detection Conditions]
• Check the remote machine (EP system). The service specified by SI not found. (Due to Close Sequence, this error may not be able to be returned.)
034-515 Illegal Command Received [Corrective Actions]
Job Fail If the problem persists, check the SW version and upgrade it to the latest version.
DIS received from calling station. DCS received although the system have no capability to receive. Illegal OF-11 Fax Job Fail
command received. 034-522 No manual send Line
DIS received from calling station. DCS received although the system have no capability to receive. Illegal
Job Fail
command received.
[Fault Content]
No Closed Lines
034-519 No. of Desinations Exceeded There are no lines for manual transmission.
Job Fail
[Fault Content]
034-523 Fax service disabled
No. of Fax recipients exceeded.
[Error Type]
Job Fail
Version 1.2 10/2015

034-xxx FIP
2-447
DC-V C2265/C2263 10/2015
Troubleshooting
Operation Prohibition Status Dial request overflow.
The system cannot accept the service because Fax operation was prohibited due to EP-TRESS or Diag Dial request overflow.
Services. [Corrective Actions]
Wait for cancellation of prohibition. If the problem persists, check the SW version and upgrade it to the latest version.
034-524 Unable to cancel operation If the problem still persists, perform the following:
Job Fail 034-528 Cannot perform manual send

Unable to prohibit the operation. Job Fail
The service cannot be prohibited because it was in operation. Manual transmission was requested during dialing.
Wait for a while and try again. Manual transmission was requested during dialing.
034-525 Specified Chain-Link not exist [Corrective Actions]
[Error Type] Repeat the operation when dialing is not performed.
Job Fail 034-529 No printable paper size

Incorrect Chain-Link No. Job Fail
The Chain-Link does not exist. When printing confirmation/received data, recording paper that was not applicable for the document size
[Corrective Actions] to be printed was loaded.
Enter the correct Chain-Link No. [Detection Conditions]

When printing confirmation/received data, recording paper that was not applicable for the document size
034-526 Chain-Link No. Out of Scope to be printed was loaded.
Job Fail
Request for user actions.
[Fault Content] • Check the size of the paper loaded in the tray.
Incorrect Chain-Link No. • Specify the recording paper size.
[Detection Conditions] • Check if the tray has been set properly.
The Chain-Link No. is out of range. If the problem still persists, perform the following:
Enter the Chain-Link No. within the range. 034-530 DTMF I/F Timeout
034-527 Dial Control Error [Error Type]
DTMF I/F timed out. Correct operation was not performed within the specified time.
Correct operation was not performed within the specified time. Turn the power OFF and ON.
[Corrective Actions] If the problem persists, check the SW version and upgrade it to the latest version.
Perform correct operations. If the problem still persists, perform the following:
034-550 Downloader Fail
[Error Type] 034-702 No destination specified
Fax Card-ROM Data Write Processing Error Detection (DLD method). [Fault Content]
[Detection Conditions] Unable call the Fax line because the specified dial number is incorrect.
Error was detected when writing into the Fax Card-ROM [Detection Conditions]
Does not operate normally because the ROM content has been erased The Fax Card is not able to call because the dial data does not exist.
[Corrective Actions] After job registration, the corresponding speed dial may have been deleted.
If the error remains even after retrying, replace the Fax Card-ROM, and download again to perform the [Corrective Actions]
upgrade. 1. Check that the speed dial has been registered and then specify the appropriate address such as the cor-
rect speed dial number.
034-700 GCP Lock-G3 Dicep Busy-Codec Hang
[Error Type]
Job Fail OF-11 Fax Job Fail
[Fault Content]
• GCP Lock (Date task noRTC ACK). 034-703 D Channellink cut from network
• Timeout occurred for G3 Dicep without becoming idle. [Error Type]
• Codec hung up. Job Fail
• GCP Lock (Date task noRTC ACK). Hardware Failure, Software I/F Error D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff
• Timeout occurred for G3 Dicep without becoming idle. [Detection Conditions]
• Codec hung up. D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff
Turn the power OFF and ON. Repeat the operation.
If the problem persists, check the SW version and upgrade it to the latest version. If the problem still persists, perform the following:
If the problem still persists, perform the following: OF-14 Fax Card Fail
OF-16 Fax Hardware Check Item
034-704 ISDN D Channel Data Link Error
034-701 Software Reset [Error Type]
[Fault Content] • D channel link cutoff (Open DL-Link Display received) - TEI Allocation Error
Reset the software. • A DISC command was received with multi-frame set and timer recovered.
[Detection Conditions] • An UA response was received with TEI allocated, multi-frame set and timer recovered.
Reset the software. [Detection Conditions]
• D channel link cutoff (Open DL-Link Display received) - TEI Allocation Error
Version 1.2 10/2015

034-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
• A DISC command was received with multi-frame set and timer recovered. 034-708 Illegal Frame Received N (R)
• An UA response was received with TEI allocated, multi-frame set and timer recovered.
[Error Type]
[Fault Content]
Illegal Frame Received N (R) error.
OF-14 Fax Card Fail
034-705 ISDN Layer 1 Stopped-Power on Illegal Frame Received N (R) error.
Job Fail Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Fault Content] sists, proceed to the following and repair it.
D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered OF-14 Fax Card Fail
[Detection Conditions] 034-709 Illegal Frame Received
• D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered [Error Type]
If the problem still persists, perform the following: Illegal Frame Received
OF-14 Fax Card Fail
034-706 ISDN Layer 1 Stopped-Power off Illegal Frame Received
D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged out) OF-14 Fax Card Fail
[Detection Conditions] 034-710 DL Link Establishment Received
• D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged out) [Error Type]
If the problem still persists, perform the following: • DL-Link Establishment Display Received (network link resetting)
OF-14 Fax Card Fail • DM of F = 1 was received when waiting for link setting and link resetting.
034-707 FRMR Received [Detection Conditions]
[Error Type] • DL-Link Establishment Display Received (network link resetting)
Job Fail • DM of F = 1 was received when waiting for link setting and link resetting.
FRMR received. Check the self-terminal status and line status, then perform the operation again. If the problem persists,
proceed to the following procedures in sequence to repair it,
OF-14 Fax Card Fail
FRMR received.
[Corrective Actions] 034-711 Waiting for link Timeout
Check the self-terminal status and line status, then perform the operation again. If the problem persists, [Error Type]
proceed to the following procedures in sequence to repair it, Job Fail
OF-14 Fax Card Fail
• Link Establishment Wait Timeout Timed out while waiting for release (T305)
• Link setup failed. T.200 timeout has occurred N.200 times when waiting for link connection or reconnec- [Corrective Actions]
tion.
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
• Link Establishment Wait Timeout OF-14 Fax Card Fail
• Link setup failed. T.200 timeout has occurred N.200 times when waiting for link connection or reconnec- 034-715 Line Disconnected-Timeout 3082
tion.
[Error Type]
Job Fail
sists, proceed to the following and repair it. [Fault Content]
OF-14 Fax Card Fail Disconnected Timeout (T308 2nd Time)
034-712 Internal Error (Interrupt) [Detection Conditions]

Disconnected Timeout (T308 2nd Time)
[Error Type]
Job Fail
Primitive Send Error (Internal Interruption Error) OF-14 Fax Card Fail
034-716 Connection Timeout (T313)
Primitive Send Error (Internal Interruption Error)
[Error Type]
Job Fail
OF-14 Fax Card Fail Incoming Call Response Timeout (T313)
034-713 Timeout-Transmission Cancelled [Detection Conditions]

Incoming Call Response Timeout (T313)
[Error Type]
Job Fail
[Fault Content] proceed to the following procedures in sequence to repair it,
Outgoing Call Timeout (T303 2nd Time)
OF-14 Fax Card Fail
034-717 Resume Timeout
Outgoing Call Timeout (T303 2nd Time)
[Error Type]
Job Fail
proceed to the following procedures in sequence to repair it, [Fault Content]
OF-14 Fax Card Fail Resume Timeout (T318)
034-714 Line Disconnected-Timeout T305 [Detection Conditions]

Resume Timeout (T318)
[Error Type]
Job Fail
Timed out while waiting for release (T305)
OF-14 Fax Card Fail
Version 1.2 10/2015

034-xxx FIP
2-451
DC-V C2265/C2263 10/2015
Troubleshooting
034-718 Normal Disconnection • T.310 Timeout (Call, Response Message Timeout)

Job Fail
sists, proceed to the following and repair it.
[Fault Content] OF-14 Fax Card Fail
• Connection Cut Off Or Resumed
• Normal Disconnection
034-721 Error (Format, Contents)
Job Fail
• Connection Cut Off Or Resumed
• Normal Disconnection [Fault Content]
[Corrective Actions] Upper level primitive format error and content error.
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Detection Conditions]
sists, proceed to the following and repair it. X919
OF-14 Fax Card Fail Upper level primitive format error and content error.
034-719 No free and available lines [Corrective Actions]
If the problem persists, check the SW version and upgrade it to the latest version.
Job Fail
[Fault Content]
OF-14 Fax Card Fail
• No Available Channel
• The channel was not allowed. 034-722 Suspension Timeout
• No Available Channel Job Fail
• The channel was not allowed. [Fault Content]
[Corrective Actions] • Suspension Timeout
Check the self-terminal status and line status, then perform the operation again. If the problem persists, • Suspension Confirmation Message Timeout
proceed to the following procedures in sequence to repair it, [Detection Conditions]
OF-14 Fax Card Fail • Suspension Timeout
034-720 Timeout (60s, T330, 309, 301, 310) • Suspension Confirmation Message Timeout
[Fault Content]
OF-14 Fax Card Fail
• 60 seconds Card Timer Timeout
• T.330 Timeout (Response Message Timeout) 034-723 No Timer Assigned
• T.309 Timeout (Link Resetting Error) [Error Type]
• T.301 Timeout (Response Message Timeout) Job Fail
• T.310 Timeout (Call, Response Message Timeout) [Fault Content]
[Detection Conditions] No Timer Assigned
• 60 seconds Card Timer Timeout [Detection Conditions]
• T.330 Timeout (Response Message Timeout) No Timer Assigned
• T.309 Timeout (Link Resetting Error)
• T.301 Timeout (Response Message Timeout)
Turn the power OFF and ON. Job Fail
If the problem persists, check the SW version and upgrade it to the latest version. [Fault Content]
If the problem still persists, perform the following: To 1300 Hz incoming call, the task did not respond for 3 seconds or longer.
OF-14 Fax Card Fail [Detection Conditions]
034-724 Illegal Sequence To 1300 Hz incoming call, the task did not respond for 3 seconds or longer.
Job Fail Turn the power OFF and ON.
[Fault Content] If the problem persists, check the SW version and upgrade it to the latest version.
Abnormal Sequence (Self-Terminal ID Setting Mismatch) If the problem still persists, perform the following:
[Detection Conditions] OF-14 Fax Card Fail
Abnormal Sequence (Self-Terminal ID Setting Mismatch) 034-728 Invalid Destination

Check the self-terminal status and line status, then perform the operation again. If the problem persists, Job Fail
OF-14 Fax Card Fail
Unable call the recipient because the specified dial number is incorrect.
034-725 L3 Task Internal Error [Detection Conditions]
[Error Type] Unable to call because the dial data is incorrect.
[Fault Content] Check the dial number of the recipient again and retry the operation.
L3 Task Internal Error If the problem persists, check the SW version and upgrade it to the latest version.
L3 Task Internal Error OF-14 Fax Card Fail
[Corrective Actions] 034-729 Line cut, In-Channel PB Send
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Error Type]
Job Fail
OF-14 Fax Card Fail
[Fault Content]
034-726 HD81501 I/F Buffer Busy The line was cut off during In-Channel PB Send.
Job Fail The line was cut off during In-Channel PB Send.
HD81501 I/F Buffer Busy If the problem persists after installing the line, perform the following procedures in sequence to repair it.
HD81501 I/F Buffer Busy 034-730 In and out call conflict
Job Fail
OF-14 Fax Card Fail
[Fault Content]
Conflict between outgoing and incoming calls.
034-727 No Reply for 3 seconds for 1300 Hz
Version 1.2 10/2015

034-xxx FIP
2-453
DC-V C2265/C2263 10/2015
Troubleshooting
Conflict between outgoing and incoming calls. If the problem persists after installing the line, perform the following procedures in sequence to repair it.
This occurs when the external/extension line kit is not installed properly. OF-11 Fax Job Fail
[Corrective Actions] 034-734 HI Task Internal Error
Same as 034-508. (Check that the external/extension line kit is installed properly.) [Error Type]
Job Fail
OF-11 Fax Job Fail
[Fault Content]
HI Task Internal Error
034-731 Fax Network Cut (Setup Error)
[Error Type] HI Task Internal Error
Job Fail
Call setting cut off from network.
If the problem persists, check the SW version and upgrade it to the latest version.
Call setting cut off from network. OF-14 Fax Card Fail
[Corrective Actions] 034-735 Connect only to ISDN D Channel
[Error Type]
[Fault Content]
034-732 Fax Network Cut due to Timeout
Connect only to D Channel and receive.
[Error Type]
Job Fail
Connect only to D Channel and receive.
[Fault Content]
F Network Cutoff Timeout
If the problem persists after installing the line, perform the following procedures in sequence to repair it.
F Network Cutoff Timeout
034-736 Wrong notice from fax network
[Error Type]
proceed to the following procedures in sequence to repair it, Job Fail
OF-14 Fax Card Fail [Fault Content]
034-733 Incorrect Sequence, Call Status Wrong message from network.

Wrong message from network.
Job Fail
• Incorrect Sequence If the problem persists after installing the line, perform the following procedures in sequence to repair it.
• Call status mismatch was detected. OF-11 Fax Job Fail
[Detection Conditions] 034-737 Incoming call response error

• Incorrect Sequence [Error Type]
• Call status mismatch was detected. Job Fail
Not selected for incoming call response. Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 Fax Card Fail
Not selected for incoming call response.
[Corrective Actions] 034-741 Unable to Send Frame
sists, proceed to the following and repair it. Job Fail
034-738 Layer 1 Start Up Error Unable to send frame. (Frame transmission retry exceeded the limit.)
Job Fail Unable to send frame. (Frame transmission retry exceeded the limit.)
Layer 1 Startup Error (Startup Timeout) Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 Fax Card Fail
Layer 1 Startup Error (Startup Timeout)
[Corrective Actions] 034-742 Frame Send Underrun Detected
Repeat the operation. [Error Type]
034-739 Layer 1 not synchronized Frame Transmission Underrun Detected
Job Fail Frame Transmission Underrun Detected
Layer 1 Not Synchronized (Asynchronized Timer Timeout) Check the self-terminal status and line status, then perform the operation again. If the problem persists,
OF-14 Fax Card Fail
Layer 1 Not Synchronized (Asynchronized Timer Timeout)
[Corrective Actions] 034-743 Abnormal frame-sending DMA
034-740 Transmission of Frame Error Frame Send DMA was abnormally terminated.

Frame Send DMA was abnormally terminated.
Job Fail
Frame Transmission Error (Frame Transmission Completion Timeout) Check the remote machine settings and line status, then perform the operation again. If the problem per-
Frame Transmission Error (Frame Transmission Completion Timeout)
034-744 Unacceptable Channel
Version 1.2 10/2015

034-xxx FIP
2-455
DC-V C2265/C2263 10/2015
Troubleshooting
OF-14 Fax Card Fail
The Channel was not allowed.
[Detection Conditions] 034-748 Specified line cannot be used
The Channel was not allowed. [Error Type]
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Fault Content]
sists, proceed to the following and repair it. Specified Channel Not Allowed
034-745 Outgoing call to channel set Specified Channel Not Allowed
OF-14 Fax Card Fail
Outgoing call to channel set
[Detection Conditions] 034-749 Network Conjestion Error
Outgoing call to channel set [Error Type]
Check the self-terminal status and line status, then perform the operation again. If the problem persists, [Fault Content]
proceed to the following procedures in sequence to repair it, Others (Network Congestion)
034-746 No usable lines Others (Network Congestion)
No Available Line OF-14 Fax Card Fail
[Detection Conditions] 034-750 Network Error

No Available Line [Error Type]
sists, proceed to the following and repair it. Network Error
034-747 Switching equipment congestion Network Error
OF-14 Fax Card Fail
Switching Equipment Congestion
[Detection Conditions] 034-751 Temporary Network Error
Switching Equipment Congestion
Job Fail No response from remote user to call
• Temporary Network Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
• Temporary Error sists, proceed to the following and repair it.
• Temporary Network Error 034-755 Destination rejecting call

• Temporary Error [Error Type]
Remote Terminal Rejected Transmission
OF-14 Fax Card Fail
034-752 Destination terminal busy Remote Terminal Rejected Transmission
Remote Terminal Busy OF-14 Fax Card Fail
[Detection Conditions] 034-756 Destination Faulty
Remote Terminal Busy [Error Type]
Remote Terminal Failure
OF-14 Fax Card Fail
034-753 Destination not responding Remote Terminal Failure
Remote User Not Responding OF-14 Fax Card Fail
[Detection Conditions] 034-757 Others (Normal, Semi-normal)
Remote User Not Responding [Error Type]
sists, proceed to the following and repair it. Others (Normal, Semi-Normal Class)
OF-14 Fax Card Fail
034-754 No response from Destination Others (Normal, Semi-Normal Class)
No response from remote user to call OF-14 Fax Card Fail
Version 1.2 10/2015

034-xxx FIP
2-457
DC-V C2265/C2263 10/2015
Troubleshooting
034-758 Incorrect Destination Fax Dial No [Detection Conditions]
[Error Type] Invalid Number Format (Incomplete Number)

[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Missing Number Or Dial Error
OF-14 Fax Card Fail
Missing Number Or Dial Error
034-762 Facility rejected
Check the remote machine settings and line status, then perform the operation again. If the problem per- Job Fail
OF-14 Fax Card Fail Facility Rejected
034-759 No Relay Network Route [Detection Conditions]
[Error Type] Facility Rejected

No Relay Network Route
OF-14 Fax Card Fail
No Relay Network Route
034-763 Com. Capability disallowed
Job Fail
OF-14 Fax Card Fail Communication Capability Not Allowed
034-760 No Line To Destination [Detection Conditions]
[Error Type] Communication Capability Not Allowed

No Route to Remote Terminal
OF-14 Fax Card Fail
No Route to Remote Terminal
034-764 Com. Capability not configured
Job Fail
OF-14 Fax Card Fail Communication Capability Not Configured
034-761 Incorrect Format Destination Fax No. [Detection Conditions]
[Error Type] Communication Capability Not Configured

Invalid Number Format (Incomplete Number)
OF-14 Fax Card Fail
034-765 Error by service, feature limit [Error Type]

[Fault Content] Restricted Digital Information Only
• Others (Service provision not allowed) [Detection Conditions]

• Other resources cannot be used. Restricted Digital Information Only
• Facility requested not subscribed. [Corrective Actions]
[Detection Conditions] Check the self-terminal status and line status, then perform the operation again. If the problem persists,
• Others (Service provision not allowed)
OF-14 Fax Card Fail
• Other resources cannot be used.
• Facility requested not subscribed. 034-769 Error by service, feature
Check the remote machine settings and line status, then perform the operation again. If the problem per- Job Fail
OF-14 Fax Card Fail
• Others (Service not provided)
034-766 Selected com. not implemented • A facility not provided was requested.
Job Fail • Others (Service not provided)
[Fault Content] • A facility not provided was requested.
Specified Communication Capability Not Defined [Corrective Actions]
Specified Communication Capability Not Defined
OF-14 Fax Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 034-770 Reply to status query
sists, proceed to the following and repair it. [Error Type]
034-767 Selected mode not implemented [Fault Content]
[Error Type] Reply to Status Query
[Fault Content] Reply to Status Query
Specified Channel Type Not Defined [Corrective Actions]
Specified Channel Type Not Defined proceed to the following procedures in sequence to repair it,
OF-14 Fax Card Fail
Check the self-terminal status and line status, then perform the operation again. If the problem persists, 034-771 Access information discarded
proceed to the following procedures in sequence to repair it, [Error Type]
034-768 Restricted Digital Info. Only [Fault Content]
Fax Information Discarded
Version 1.2 10/2015

034-xxx FIP
2-459
DC-V C2265/C2263 10/2015
Troubleshooting
Fax Information Discarded Others (Invalid Messages)
Check the self-terminal status and line status, then perform the operation again. If the problem persists, Others (Invalid Messages)
proceed to the following procedures in sequence to repair it, [Corrective Actions]
OF-14 Fax Card Fail
034-772 Inter-working connection error OF-14 Fax Card Fail
[Error Type] 034-776 Insufficient Required Info.
Others (Inter-related Connections) [Fault Content]
[Detection Conditions] Insufficient Information
Others (Inter-related Connections) [Detection Conditions]
[Corrective Actions] Insufficient Information
Check the self-terminal status and line status, then perform the operation again. If the problem persists, [Corrective Actions]
OF-14 Fax Card Fail
OF-14 Fax Card Fail
034-773 Invalid Dial No. Specified 034-777 Undefined Message Type
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Invalid Dial No. Specified
Message Type Undefined
Invalid Dial No. Specified
Message Type Undefined
OF-14 Fax Card Fail
OF-14 Fax Card Fail
034-774 Invalid Line Specified 034-778 Incorrect Message or Type
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Invalid Channel No. Specified
Call status inconsistent with message, or message type undefined.
Invalid Channel No. Specified
Call status inconsistent with message, or message type undefined.
034-775 Others (Invalid Message Class) OF-14 Fax Card Fail
[Error Type] 034-779 No information, or not defined
Job Fail
[Error Type] 034-783 Other Errors (Operation, etc)
No information or it is undefined. [Fault Content]
[Detection Conditions] Other Errors (Operational Errors etc.)
No information or it is undefined. [Detection Conditions]
[Corrective Actions] Other Errors (Operational Errors etc.)
OF-14 Fax Card Fail
034-780 Invalid Information OF-14 Fax Card Fail
[Error Type] 034-784 Destination No. Changed
Invalid Information [Fault Content]
[Detection Conditions] Remote Terminal Number Changed
Invalid Information [Detection Conditions]
[Corrective Actions] Remote Terminal Number Changed
OF-14 Fax Card Fail If the problem persists, perform the following procedures in sequence to repair it.
034-781 Call Status, Message Mismatch OF-14 Fax Card Fail
[Error Type] 034-785 Incompatible destination
Call status inconsistent with message. [Fault Content]
[Detection Conditions] Terminal Attributes Incompatible
Call status inconsistent with message. [Detection Conditions]
[Corrective Actions] Terminal Attributes Incompatible
OF-14 Fax Card Fail Check the remote machine settings and line status, then perform the operation again. If the problem per-
034-782 Error cleared due to timeout sists, proceed to the following and repair it.
[Error Type] OF-14 Fax Card Fail
Job Fail 034-786 Call identity not in use

Error cleared due to timeout. Job Fail
Error cleared due to timeout. Call ID Not In Use
If the problem persists, perform the following procedures in sequence to repair it. Call ID set was not in use.
OF-14 Fax Card Fail
Version 1.2 10/2015

034-xxx FIP
2-461
DC-V C2265/C2263 10/2015
Troubleshooting
[Corrective Actions] 034-790 Line 0 (Ext) not connected
Check the self-terminal status and line status, then perform the operation again. If the problem persists, [Error Type]
Job Fail
OF-14 Fax Card Fail
[Fault Content]
034-787 Call identity in use Channel 0 Extension Not Connected
Job Fail
Channel 0 Extension Not Connected
Call ID set was in use. Check the channel 0 extension line connection and install it correctly.
Call ID set was in use. OF-14 Fax Card Fail
[Corrective Actions] 034-791 Line 1 not connected
[Error Type]
Job Fail
OF-14 Fax Card Fail
[Fault Content]
034-788 Show other causes
Channel 1 External Line Not Connected
[Error Type]
Job Fail
Channel 1 External Line Not Connected
[Fault Content]
Show Other Causes
Check the channel 1 external line connection and install it correctly.
Show Other Causes OF-14 Fax Card Fail
034-792 Line 2 not connected
034-789 G4 Presentation Illegal Event [Fault Content]

Channel 2 Not Connected
[Error Type]
Job Fail
Channel 2 Not Connected
[Fault Content]
• CG Conversion Timeout
Check the channel 2 external line connection and install it correctly.
• (G4) Presentation received an illegal event.
OF-14 Fax Card Fail
• CG Conversion Timeout
• (G4) Presentation received an illegal event. 034-793 Line 3 not connected
OF-14 Fax Card Fail Channel 3 Not Connected
[Detection Conditions] 034-797 Communication Parameter Error
Channel 3 Not Connected [Error Type]
Check the channel 3 external line connection and install it correctly. [Fault Content]
If the problem persists, perform the following procedures in sequence to repair it. The Job Error Communication Option parameter has an error.
OF-14 Fax Card Fail
034-794 Line 4 not connected The Job Error Communication Option parameter has an error.
Job Fail Turn the power OFF and ON.
Channel 4 Not Connected If the problem still persists, perform the following:
Channel 4 Not Connected 034-798 Data Parameter Error
Check the channel 4 external line connection and install it correctly. Job Fail
If the problem persists, perform the following procedures in sequence to repair it. [Fault Content]
OF-14 Fax Card Fail
The Job Error Communication Data parameter has an error.
034-795 Line 5 not connected [Detection Conditions]
[Error Type] The Job Error Communication Data parameter has an error.
Channel 5 Not Connected If the problem persists, check the SW version and upgrade it to the latest version.
Channel 5 Not Connected OF-14 Fax Card Fail
[Corrective Actions] 034-799 Auto Dial without dial data
Check the channel 5 external line connection and install it correctly. [Error Type]
034-796 Dial Error (Incorrect Fax No. 2) No dial data was found after Auto Dial was enabled.
Job Fail No dial data was found after Auto Dial was enabled.
There was incorrect (illegal) data in the dial data. Turn the power OFF and ON.
[Detection Conditions] If the problem persists, check the SW version and upgrade it to the latest version.
There was incorrect (illegal) data in the dial data. If the problem still persists, perform the following:
[Corrective Actions] OF-14 Fax Card Fail
Dial again and then repeat the operation.

OF-14 Fax Card Fail
Version 1.2 10/2015

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Troubleshooting
035-550 Downloader Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content] 035-702 Destination Receive Rejected
An error has occurred during the process of writing data to the FaxG3-ROM. (During DLD method) [Error Type]
An error was detected when writing data to the FaxG3-ROM [Fault Content]
Not able to carry out normal operation because ROM content is missing. • DCN was received for NSS/DTC.
[Corrective Actions] • DCN received.
Retry job. If retry failed, replace the FaxG3-ROM and perform VerUP operation on the DLD method [Detection Conditions]
again. • DCN was received for NSS/DTC. Transmission was rejected due to remote machine Selective Recep-
tion function, etc.
• DCN received.
035-700 Modem faulty
[Error Type]
Job Fail
[Fault Content] OF-14 FAX Card Fail
• CS is not turned OFF at modem control.
• HDLC frame sending error.
035-703 DCN Receive at Phase B Send
• CS is not turned OFF at modem control. It is determined as SC Board (modem) failure.
[Error Type]
Job Fail
• HDLC frame sending error.
• DCN detected at PHASE-B Sending.
• DCN received.
Replace the SC Board (modem).
OF-14 FAX Card Fail • DCN detected at PHASE-B Sending.
• DCN received.
035-701 T1 Transmission Timeout [Corrective Actions]

[Error Type]
Job Fail
OF-14 FAX Card Fail
[Fault Content]
• Sending T1 T.O.
• T1 timed out in sending operation. (FX)
035-704 Destination Polling Error
• At sending, DIS was not sent after the conversation request from the remote machine has failed. [Error Type]
• Sending T1 T.O. [Fault Content]

• T1 timed out in sending operation. (FX) • The sending terminal does not have the polling function.
• At sending, DIS was not sent after the conversation request from the remote machine has failed. • No sending capability in the remote machine.
Repeat the operation. • The sending terminal does not have the polling function. No polling documents are set in place.
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Troubleshooting
• No sending capability in the remote machine. The polling remote machine has no sending capability. No 035-707 Wrong Password/Receive Banned
stored document.
[Error Type]
Job Fail
[Fault Content]
Data received without a password/a mismatch of passwords, or a mismatch of the Selective Reception
OF-14 FAX Card Fail
No.
035-705 DCS/NSS Resend Exceeded Data received without a password/a mismatch of passwords, or a mismatch of the Selective Reception
[Error Type] No.
Job Fail Password mismatch.
[Fault Content] Transmission from a sender other than Selective Transmission users.
• No response after NSS was sent out three times, or DCN was detected. [Corrective Actions]
• DCS/NSS resending exceeded the limit. Repeat the operation.
• DCN received. Password mismatch. Transmission from a sender other than Selective Transmission users.
• No response after NSS was sent out three times, or DCN was detected. Receiving terminal failure. SC OF-14 FAX Card Fail
Board (modem) failure. NCU Board failure. The remote machine disconnected the line while receiving
NSS (DCN).
035-708 Post-message resend exceeded
• DCS/NSS resending exceeded the limit.
• DCN received.
[Error Type]
Job Fail
[Fault Content]
• No response after the post command was sent out three times, or DCN was received as a response to the
post command.
OF-14 FAX Card Fail
• Post message resending exceeded the limit.
• DCN received.
035-706 Fallback Error [Detection Conditions]
[Error Type] • No response after post command is sent out three times, or DCN received as a response of the post com-
Job Fail mand.
[Fault Content] Poor line quality.
• Fallback is not available at NSS sending. Receiving terminal failure.
• Fallback Error. SC Board (modem) failure.
• Fallback Error. Waiting for auto resend. NCU Board failure.
[Detection Conditions] • Post message resending exceeded the limit.
• Fallback is not available at NSS sending. • DCN received.
• Fallback Error. [Corrective Actions]
• Fallback Error. Waiting for auto resend. Repeat the operation.
OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it. 035-709 RTN Receive
OF-14 FAX Card Fail
Job Fail Repeat the operation.
• RTN received. OF-14 FAX Card Fail
• RTN was received at G3 sending.
[Detection Conditions] 035-712 No response after 3 NSC
• RTN received. Poor line quality. Receiving terminal failure. [Error Type]
SC Board (modem) failure. Job Fail
NCU Board failure. [Fault Content]
• RTN was received at G3 sending.
No commands after NSC is sent out three times (NSS or DCS).
No commands after NSC is sent out three times (NSS or DCS).
Password mismatch. No polling document at the destination side. Jam.
OF-14 FAX Card Fail
035-710 PIN Receive If the problem persists, perform the following procedure to repair it.
[Error Type] OF-14 FAX Card Fail
Job Fail
[Fault Content] 035-713 T2 timeout after sending FTT
PIN received. [Error Type]
PIN received. Poor line quality. [Fault Content]
Operator was called from the recipient machine.
No response to NSS/DCS was returned from the remote machine after FTT was sent.
Receiving terminal failure. SC Board (modem) failure.
NCU Board failure.
No response to NSS/DCS was returned from the remote machine after FTT was sent. Sending machine
[Corrective Actions] failure. SC Board failure.
If the problem persists, perform the following procedure to repair it. Repeat the operation.
OF-14 FAX Card Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-711 DCN Receive at Phase D
[Error Type] 035-714 DCN Received after NSC/DTC
• At PHASE-D, DCN/invalid command was received. [Fault Content]
• DCN was received.
• DCN was received after NSC/DTC was sent.
[Detection Conditions] • DCN was received.
At PHASE-D, DCN/invalid command was received. Sending machine failure. [Detection Conditions]
• DCN was received after NSC/DTC was sent. Password mismatch. No polling document at the destina-
tion side. Jam.
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Troubleshooting
• DCN was received. [Detection Conditions]
[Corrective Actions] • RTN sent. Poor line quality. SC Board (modem) failure. NCU Board failure.
Repeat the operation. • RTN was sent when G3 was received.
OF-14 FAX Card Fail Repeat the operation.
035-715 Wrong Password-Polling Error OF-14 FAX Card Fail
[Error Type]
Job Fail 035-718 Receive T1 Timeout
Polling error due to password mismatch. Job Fail
Polling error due to mismatch of password. • Receive PHASE-B T1 T.O.
[Corrective Actions] • T1 timed out in receiving operation.
Repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. • Receive PHASE-B T1 T.O.
OF-14 FAX Card Fail • T1 timed out in receiving operation.
035-716 No past message-T2 Timeout Repeat the operation.
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• No post messages. 035-719 Busy tone detected at Phase-B
• T2 timed out. [Error Type]
• No post messages. Sending machine failure. Poor line quality. SC Board (modem) failure. NCU Board [Fault Content]
failure. At receive PHASE-B, busy tone was detected.
• T2 timed out. Command timer timeout on the terminal receiving T.30. [Detection Conditions]
[Corrective Actions] At receive PHASE-B, busy tone was detected.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
035-717 RTN Send
[Error Type] 035-720 Unable to receive by remote
• RTN sent. [Fault Content]
• RTN was sent when G3 was received. • The data of NSF/DIS and NSC/DTC was invalid.
• No receiving capability in the remote machine. [Fault Content]
[Detection Conditions] After the flag was accepted, CD was not received within 3min.
• The data of NSF/DIS and NSC/DTC was invalid. No remote machine compatibility. [Detection Conditions]
• No receiving capability in the remote machine. No DIS, NSF, NSC, and DTC capabilities. Memory full, CD has not come within 3min after a flag had been accepted. Remote machine failure.
etc.
[Corrective Actions] Repeat the operation.
Check the remote machine.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
035-721 DCN Received at Phase B 035-724 DCN Receive after sending FTT
Job Fail
Job Fail
• At receive PHASE-B, DCN was detected.
• DCN was received after FTT was sent.
• At receive PHASE-B, DCN was detected. No remote machine compatibility.
• DCN was received after FTT had been sent. Sending machine failure. Poor line quality.
Repeat the operation. Repeat the operation.
OF-14 FAX Card Fail OF-14 FAX Card Fail
035-722 Wrong frame length of 300bps 035-725 Remote has no Mailbox/Relay

Job Fail Job Fail
The frame length exceeded 3.45sec (300bps command/response).
• The remote machine did not have the Mailbox or Relay communication function.
[Detection Conditions] • The remote machine did not support Relay Broadcast.
The frame length exceeded 3.45sec (300bps command/response). Remote machine failure. • No mailbox function in the remote machine. (Mailbox type by FX)
Repeat the operation. • For the Secure or Relay communication, the remote machine did not support the function. Remote
Check the remote machine. machine failure (no sending capability).
If the problem persists, perform the following procedure to repair it. • The remote machine did not support Relay Broadcast.
OF-14 FAX Card Fail • No mailbox function in the remote machine. (Mailbox type by FX)
035-723 No CD after receiving flag Repeat the operation.
OF-14 FAX Card Fail
Job Fail
Version 1.2 10/2015

035-xxx FIP
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Troubleshooting
035-726 PhaseC cannot receive-10 secs Repeat the operation.
OF-14 FAX Card Fail
Job Fail
[Fault Content]
At PHASE-C, training cannot be received within 10sec. 035-729 Carrier Down Detected
At PHASE-C, training cannot be received within 10sec. Poor line quality. SC Board (modem) failure. Job Fail
NCU Board failure. [Fault Content]
[Corrective Actions] Carrier broken.
Repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. Carrier broken. While receiving the image information, T2 timeout occurred after the carrier was broken.
OF-14 FAX Card Fail Dropout occurred.
035-727 50% Error during G3 Receive Repeat the operation.
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• PHASE-C error exceeded the limit. 035-730 No CS with Phase-C High Speed
• While receiving G3 image information, 50% or more decode error occurred when 148mm was received. [Error Type]
• PHASE-C error exceeded the limit. Poor line quality. SC Board (modem) failure. NCU Board failure. [Fault Content]
• While receiving G3 image information, 50% or more decode error occurred when 148mm was received. • At PHASE-C, CS has not come from a high-speed modem.
[Corrective Actions] • The CS of the modem did not turn ON as a response to the RS request at command sending operation.
Repeat the operation. • The CS of the modem did not turn ON as a response to the RS request during training at high speed.
If the problem persists, perform the following procedure to repair it. • HDLC frame sending error
OF-14 FAX Card Fail [Detection Conditions]
• At PHASE-C, CS has not come from a high-speed modem. SC Board (modem) failure.
035-728 C EOL cannot receive in 10 sec • The CS of the modem did not turn ON as a response to the RS request at command sending operation.
• The CS of the modem did not turn ON as a response to the RS request during training at high speed.
[Error Type]
• HDLC frame sending error
Job Fail
[Fault Content]
• At PHASE-C, EOL cannot be received within 10sec.
• The system did not detect a normal line within 1min after it started to receive G3 image information.
OF-14 FAX Card Fail
• When receiving G3 image information, the system did not detect EOL within 13sec (Default).
• At PHASE-C, EOL cannot be received within 10sec. Sending machine failure. Poor line quality. SC
035-731 Fax V.8 Error
Board (modem) failure. NCU Board failure. [Error Type]
• The system did not detect a normal line within 1min after it started to receive G3 image information. Job Fail
• While receiving G3 image information, the system did not detect EOL within 13sec (Default).
• V.8 Parameter N.G Job Fail
• V.8 error. [Fault Content]
[Detection Conditions] No document for polling at remote Step V.8.
• V.8 Parameter N.G [Detection Conditions]
• V.8 error. There was no document for polling at the remote machine at Step V.8. Polling send operation error in the
[Corrective Actions] remote machine.
If the problem persists, perform the following procedure to repair it. Repeat the operation.
OF-14 FAX Card Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-732 Fax V.34 PCH CD Off
[Error Type] 035-735 No Doc. in Polling Box Step V8
V.34 P-CH CD OFF [Fault Content]
[Detection Conditions] Polling was requested when there was no document for polling in Step V.8.
V.34 P-CH CD OFF [Detection Conditions]
[Corrective Actions] Polling was requested when there was no document for polling in V.8 procedure. Remote machine oper-
Repeat the operation. ation error, self terminal polling send setting error.
OF-14 FAX Card Fail Repeat the operation.
OF-14 FAX Card Fail
035-733 Fax V.34 C/PCH CS None
[Error Type]
Job Fail
035-736 No reply DCN after sending CTC
Job Fail
• V.34 C/P-CH CS None
• HDLC frame sending error [Fault Content]
[Detection Conditions] • No response to the CTC sent, or DCN was received.
• V.34 C/P-CH CS None
• HDLC frame sending error [Detection Conditions]
[Corrective Actions] • No response to the CTC sent, or DCS was received. Poor line quality. SC Board (modem) failure. NCU
Board failure.
OF-14 FAX Card Fail
035-734 Polling ERR at Remote Step V8 OF-14 FAX Card Fail
Version 1.2 10/2015

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Troubleshooting
035-737 No reply DCN after sending EOR [Corrective Actions]
Job Fail
OF-14 FAX Card Fail
[Fault Content]
• No response to the EOR sent, or DCN was received.
• CTC/EOR resending exceeded the limit. 035-740 Sending stopped after EOR Send
• DCN was received. [Error Type]
• No response to the EOR sent, or DCN received. Poor line quality. SC Board (modem) failure. NCU Board [Fault Content]
failure. • Sending was aborted after EOR was sent.
• CTC/EOR resending exceeded the limit. • EOR-Q was sent at ECM sending.
[Corrective Actions] • Sending was aborted after EOR was sent. Poor line quality. SC (modem) Board. NCU Board failure.
Repeat the operation. • EOR-Q was sent at ECM sending.
OF-14 FAX Card Fail
035-738 No reply DCN after sending RR OF-14 FAX Card Fail
[Error Type]
Job Fail 035-741 ECM Phase C Flag Timeout
• No response to the RR sent, or DCN was received at RR. Job Fail
• DCN was received. [Fault Content]
[Detection Conditions] • ECM PHASE-C Flag Timer Timeout [ECM]
• No response to the RR sent, or DCN received at RR. Remote machine failure. • Timeout between the frames in ECM.
[Corrective Actions] • ECM PHASE-C Flag Timer Timeout [ECM]
Repeat the operation. • Timeout between the frames in ECM. Timeout between the data frames.
OF-14 FAX Card Fail
035-739 Fax T5 Timeout OF-14 FAX Card Fail
[Error Type]
Job Fail 035-742 EOR Send or Receive
• 15sec passed without MCF. Job Fail
• T5 timeout. [Fault Content]
[Detection Conditions] • Responded with ERR [ECM] after ECM EOR was sent.
• T5sec has passed without MCF. Remote machine failure. • EOR-Q was received when ECM was received.
• T5 timeout.
• Responded with ERR [ECM] after ECM EOR was sent. Poor line quality. Repeat the operation.
• EOR-Q was received when ECM was received. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it. 035-746 Busy-Cannot detect dial tone
OF-14 FAX Card Fail [Error Type]
Job Fail
035-743 Remote cannot receive SUB. [Fault Content]
[Error Type] • Busy
Job Fail • The system could not detect dial tone before dialing. DT1 was not detected.
[Fault Content] • Busy tone was detected before dialing. BT1 was detected.
The receiving terminal does not support the SUB function. • Busy tone was detected before dialing. BT2 was detected.
[Detection Conditions] • Congestion tone was detected before dialing. Switch Board was busy. CT1 was detected.
• Congestion tone was detected before dialing. CT2 was detected.
The receiving terminal does not support the SUB function.
• The system could not detect dial tone during dialing (=). DT1 was not detected.
This could happen when an external line was used with 0 signal sent from the PBX.
• Busy tone was detected during dialing (=). BT1 was detected.
OF-14 FAX Card Fail
• Congestion tone was detected during dialing (=). CT1 was detected.
• Congestion tone was detected during dialing (=). CT2 was detected.
035-744 Remote cannot receive password • The system could not detect 2nd dial tone during dialing (==). DT2 was not detected.
[Error Type] • Busy tone was detected during dialing (==). BT1 was detected.
Job Fail • Busy tone was detected during dialing (==). BT2 was detected.
[Fault Content] • Congestion tone was detected during dialing (==). CT1 was detected.
The receiving terminal does not support the PWD function. • Congestion tone was detected during dialing (==). CT2 was detected.
[Detection Conditions] • The system could not detect 3rd dial tone during dialing (====). DT3 was not detected.
The receiving terminal does not support the PWD function. • Busy tone was detected during dialing (===). BT1 was detected.
• Busy tone was detected during dialing (===). BT2 was detected.
• Congestion tone was detected during dialing (===). CT1 was detected.
• Congestion tone was detected during dialing (===). CT2 was detected.
• Busy tone was detected after dialing. BT1 was detected.
OF-14 FAX Card Fail
• Busy tone was detected after dialing. BT2 was detected.
035-745 PTX has no SEP capability • Congestion tone was detected after dialing. CT1 was detected.
[Error Type] • Congestion tone was detected after dialing. CT2 was detected.
Job Fail • The system could not detect dial tone before dialing. (PBX) DT was not detected.
[Fault Content] • Busy tone was detected before dialing. (PBX) BT was not detected.
The PTX machine does not support the SEP function. • Congestion tone was detected before dialing. (PBX) CT was detected.
[Detection Conditions] • Busy tone was detected after dialing. (PBX) BT was not detected.
The PTX machine does not support the SEP function. • Congestion tone was detected after dialing. (PBX) CT was detected.
Version 1.2 10/2015

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Troubleshooting
• Busy. Dial tone was not detected. Busy tone was detected. Time exceeded by 35sec. Job Fail
• The system could not detect dial tone before dialing. DT1 was not detected. [Fault Content]
• Busy tone was detected before dialing. BT1 was detected. Aborted during dialing (Operation was aborted with the Stop button.)
• Busy tone was detected before dialing. BT2 was detected. [Detection Conditions]
• Congestion tone was detected before dialing. Switch Board was busy. CT1 was detected.
Aborted during dialing (Operation was aborted with the Stop button.)
• Congestion tone was detected before dialing. CT2 was detected.
• The system could not detect dial tone during dialing ( = ). DT1 was not detected.
This could happen when an external line was used with 0 signal sent from the PBX.
• Busy tone was detected during dialing (=). BT2 was detected. 035-748 Abort during transmission
• Congestion tone was detected during dialing (=). CT1 was detected. [Error Type]
• Congestion tone was detected during dialing (=). CT2 was detected. Job Fail
• The system could not detect 2nd dial tone during dialing (==). DT2 was not detected. [Fault Content]
• Busy tone was detected during dialing (==). BT1 was detected. Aborted during transmission (Operation was aborted with the Stop button.)
• Busy tone was detected during dialing (==). BT2 was detected. [Detection Conditions]
• Congestion tone was detected during dialing (==). CT1 was detected. Aborted during transmission (Operation was aborted with the Stop button.)
• Congestion tone was detected during dialing (==). CT2 was detected.
• The system could not detect 3rd dial tone during dialing (====). DT3 was not detected.
• Congestion tone was detected during dialing (===). CT1 was detected. 035-749 No reply from remote station
• Congestion tone was detected during dialing (===). CT2 was detected. [Error Type]
• Busy tone was detected after dialing. BT1 was detected. Job Fail
• Busy tone was detected after dialing. BT2 was detected. [Fault Content]
• Congestion tone was detected after dialing. CT1 was detected. • Busy with no response (Redial exceeded limit)
• Congestion tone was detected after dialing. CT2 was detected. • The remote machine did not respond after dialing.
• The system could not detect dial tone before dialing. (PBX) DT was not detected. [Detection Conditions]
• Busy tone was detected before dialing. (PBX) BT was not detected. • Busy with no response (Redial exceeded limit)
• Congestion tone was detected before dialing. (PBX) CT was detected. • The remote machine did not respond after dialing. CED and DIS were not detected.
• Busy tone was detected after dialing. (PBX) BT was not detected.
• Congestion tone was detected after dialing. (PBX) CT was detected.
• Check the Switch Board.
OF-14 FAX Card Fail
• Check the circuit condition.
• Check the call conditions of the external line (’0’ call).
035-750 Power Off during transmission
Job Fail
035-747 Abort while dialing [Fault Content]

An error due to Power OFF during transmission.
An error due to Power OFF during transmission. The power has turned OFF. System reset has occurred. 035-754 File management memory full
proceed to the following procedure to repair it,
[Fault Content]
OF-14 FAX Card Fail
File Management Area Full
035-751 Doc. send operation canceled File Management Area Full
Job Fail
The Stop key was pressed when a document was being sent. If the problem still persists, perform the following procedure to repair it.
The Stop key was pressed when a document was being sent.
[Corrective Actions] 035-755 File Add Page Error
Job Fail
035-752 No. of Job Restriction Error [Fault Content]
[Error Type] File Append Record Error
[Fault Content] File Append Record Error
No. of Jobs Restricted Error [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
No. of Jobs Restricted Error If the problem persists, check the SW version and upgrade it to the latest version.
[Corrective Actions] If the problem still persists, perform the following procedure to repair it.
Repeat the operation. OF-14 Fax Card Fail
OF-14 FAX Card Fail 035-756 Cannot add page
[Error Type]
035-753 Fax Memory Full Job Fail
Job Fail No additional file
Image information memory full (file full, append record error) No additional file
This occurs when receiving Fax of 999 sheets or more. Image information memory full (file full, append Turn the power OFF then ON.
record error) If the problem persists, check the SW version and upgrade it to the latest version.
[Corrective Actions] If the problem still persists, perform the following procedure to repair it.
This occurs when receiving 999 sheets or more. Ask the sender to separate the document into several OF-14 Fax Card Fail
batches for sending.
Version 1.2 10/2015

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Troubleshooting
035-757 No Receive Page 035-760 File common processing error

Job Fail Job Fail
No received page • Invalid File
[Detection Conditions] • File error - Timeout occurred during COMM file access.
No received page Or, the File Handler did not send an error code when an error has occurred.
Turn the power OFF then ON. • Invalid File
If the problem persists, check the SW version and upgrade it to the latest version. • File error - Timeout occurred during COMM file access.
If the problem still persists, perform the following procedure to repair it. Or, the File Handler did not send an error code when an error has occurred.
OF-14 Fax Card Fail [Corrective Actions]
035-758 No specified file or page If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
[Error Type]
OF-14 Fax Card Fail
Job Fail
[Fault Content]
No specifed file or page.
035-761 File other processing error
Job Fail
No specifed file or page.
Turn the power OFF then ON. Other File Errors
If the problem persists, check the SW version and upgrade it to the latest version. [Detection Conditions]
If the problem still persists, perform the following procedure to repair it. Other File Errors
OF-14 Fax Card Fail [Corrective Actions]
035-759 No specified job If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
[Error Type]
OF-14 Fax Card Fail
Job Fail
[Fault Content]
No appropriate job when the transmission reservation was cleared.
035-762 Line cut during ISDN
Job Fail
No appropriate job when the transmission reservation was cleared.
Turn the power OFF then ON. • Line was cut off when establishing link.
If the problem persists, check the SW version and upgrade it to the latest version. • The line has been cut off during transmission. (Error only for ISDN)
If the problem still persists, perform the following procedure to repair it. [Detection Conditions]
OF-14 Fax Card Fail • Line was cut off when establishing link.
• The line has been cut off during transmission. (Error only for ISDN)
proceed to the following procedure to repair it,
OF-14 FAX Card Fail
Version 1.2 10/2015

035-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
036-500 Illegal PDRP Parameter [Fault Content]
[Error Type] RDCLP Parameter Error

[Fault Content] RDCLP Parameter Error
RDRP Parameter Error [Corrective Actions]

[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
RDRP Parameter Error
OF-14 FAX Card Fail
sists, proceed to the following and repair it. 036-504 Illegal RDGR Parameter
Job Fail
036-501 Illegal RDPBP Parameter [Fault Content]
[Error Type] RDGR Parameter Error

[Fault Content] RDGR Parameter Error
RDPBP Parameter Error [Corrective Actions]

RDPBP Parameter Error
OF-14 FAX Card Fail
sists, proceed to the following and repair it. 036-505 Undefined response
Job Fail
036-502 Illegal RDPBN Parameter [Fault Content]
[Error Type] Undefined Response

[Fault Content] Undefined Response
RDPBN Parameter Error [Corrective Actions]

RDPBN Parameter Error
OF-14 FAX Card Fail
sists, proceed to the following and repair it. 036-506 Not negotiable
Job Fail
036-503 Illegal RDCLP Parameter [Fault Content]
[Error Type] Negotiation Not Allowed

Negotiation Not Allowed
Version 1.2 10/2015

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Troubleshooting
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-510 RDGR Receive
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-507 RDPBP Receive at full capacity RDGR Receive
Job Fail
RDGR Receive
RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc. Check the remote machine settings and line status, then perform the operation again. If the problem per-
RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc. OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-511 Illegal procedure 1551
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-508 RDPBN Receive Terminal Error Illegal procedure 1551
Job Fail
Illegal Procedure
RDPBN Receive (Error at Terminal)
RDPBN Receive (Error at Terminal) OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-512 Illegal CDS Parameter
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-509 RDPBN Receive Others CDS Parameter Error
Job Fail CDS Parameter Error
RDPBN Receive (Others)
RDPBN Receive (Others) OF-14 FAX Card Fail
[Corrective Actions] 036-513 Illegal CDC Parameter
Job Fail
OF-14 FAX Card Fail
CDC Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
CDC Parameter Error
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-517 Illegal CDPB Parameter
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-514 Illegal CDE Parameter CDPB Parameter Error
Job Fail CDPB Parameter Error
CDE Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
CDE Parameter Error
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-518 Illegal CDCL Parameter
[Fault Content]
036-515 Illegal CDD Parameter CDCL Parameter Error
Job Fail CDCL Parameter Error
CDD Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
CDD Parameter Error OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-519 Undefined Command
[Fault Content]
036-516 Illegal CDR Parameter Undefined Command
Job Fail Undefined Command
CDR Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
CDR Parameter Error
Version 1.2 10/2015

036-xxx FIP
2-481
DC-V C2265/C2263 10/2015
Troubleshooting
036-523 Other than above CDD receive
036-520 Not Negotiable CDS Receive [Error Type]
[Fault Content] • CDD Receive (Other than the above)
Negotiation Not Allowed (CDS Receive when FAX functions are incompatible) • (G4) Received activity rejection from session (CDD)
Negotiation Not Allowed (CDS Receive when FAX functions are incompatible) • CDD Receive (Other than the above)
[Corrective Actions] • (G4) Received activity rejection from session. (CDD)
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Corrective Actions]
sists, proceed to the following and repair it. Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail sists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-521 Not Negotiable CDC Receive
[Error Type] 036-524 CDR Receive Terminal Error
Negotiation Not Allowed (CDC Receive when FAX functions are not compatible) [Fault Content]
[Detection Conditions] • CDR Receive (Error at terminal)
Negotiation Not Allowed (CDC Receive when FAX functions are not compatible) • (G4) Received activity interruption from session. (CDR)
Check the remote machine settings and line status, then perform the operation again. If the problem per- • CDR Receive (Error at Terminal)
sists, proceed to the following and repair it. • (G4) Received activity interruption from session. (CDR)
OF-14 FAX Card Fail [Corrective Actions]
036-522 CDD Receive Terminal Error sists, proceed to the following and repair it.
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content] 036-525 Other than above CDR receive
• CDD Receive (Error at Terminal) [Error Type]
• (G4) Received activity rejection from session. (CDD) Job Fail
• CDD Receive (Error at Terminal) • CDR Receive (Other than the above)
• (G4) Received activity rejection from session. (CDD) • (G4) Received activity interruption from session. (CDR)
Check the remote machine settings and line status, then perform the operation again. If the problem per- • CDR Receive (Other than the above)
sists, proceed to the following and repair it. • (G4) Received activity interruption from session. (CDR)
Job Fail
036-526 Illegal CDUI (Normal Doc.) [Fault Content]
[Error Type] CDUI Parameter Error (Monitor Document)
[Fault Content] CDUI Parameter Error (Monitor Document)
CDUI Parameter Error (Normal Document) [Corrective Actions]
CDUI Parameter Error (Normal Document)
OF-14 FAX Card Fail
sists, proceed to the following and repair it. 036-530 CDSReceive-Illegal Document
Job Fail
036-527 Illegal CDUI (Operator Doc.) [Fault Content]
[Error Type] CDS (control document) Receive occurred when the receiver and sender of an illegal document do not
match.
Job Fail
CDUI Parameter Error (Operator Document) CDS (control document) Receive occurred when the receiver and sender of an illegal document do not
match.
CDUI Parameter Error (Operator Document)
[Corrective Actions] sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per- OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-531 DMA channel 1 illegal closing
[Error Type]
036-528 Illegal CDUI (Control Doc.)
Job Fail
[Error Type]
[Fault Content]
Job Fail
• DMA Channel 1 was abnormally terminated.
[Fault Content] • (G4) Presentation received an illegal event.
CDUI Parameter Error (Control Document)
[Detection Conditions] • DMA Channel 1 was abnormally terminated.
CDUI Parameter Error (Control Document)
Check the remote machine settings and line status, then perform the operation again. If the problem per- Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-529 Illegal CDUI (Monitor Doc.) 036-532 DMA channel 2 illegal closing
Version 1.2 10/2015

036-xxx FIP
2-483
DC-V C2265/C2263 10/2015
Troubleshooting
[Error Type]
Job Fail 036-535 White Line Transfer Error (Compress)
• DMA Channel 2 was abnormally terminated. Job Fail
• (G4) Presentation received an illegal event. [Fault Content]
[Detection Conditions] • White line transfer to encoded DICEP error occurred in data conversion.
• DMA Channel 2 was abnormally terminated. • (G4) Presentation received an illegal event.
• (G4) Presentation received an illegal event. [Detection Conditions]
[Corrective Actions] White line transfer to encoded DICEP error occurred in data conversion.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-533 Cannot convert resources
[Error Type] 036-536 White Line Transfer Error (Decomp)
• Resources for converting data cannot be obtained. [Fault Content]
• (G4) Presentation received an illegal event. • White line transfer to decoded DICEP error occurred in data conversion.
[Detection Conditions] • (G4) Presentation received an illegal event.
• Resources for converting data cannot be obtained. [Detection Conditions]
• White line transfer to decoded DICEP error occurred in data conversion.
[Corrective Actions] • (G4) Presentation received an illegal event.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-534 Decode Error in Data Convert
[Error Type] 036-537 No RTC during data convert
• Decoding error occurred in data conversion. [Fault Content]
• RTC was not detected in data conversion.
[Detection Conditions] • (G4) Presentation received an illegal event.
• Decoding error occurred in data conversion. [Detection Conditions]
• (G4) Presentation received an illegal event. • RTC was not detected in data conversion.
[Corrective Actions] • (G4) Presentation received an illegal event.
Job Fail
036-538 Doc. descriptor analysis error [Fault Content]
[Error Type] Received page boundary without TU.
[Fault Content] Received page boundary without TU.
DD (Document Descriptor) Analysis Error [Corrective Actions]
DD (Document Descriptor) Analysis Error
OF-14 FAX Card Fail
sists, proceed to the following and repair it. 036-542 Relay Broadcast error in G4
Job Fail
036-539 Page Descriptor Analysis Error [Fault Content]
[Error Type] (G4) Relay Broadcast instruction error occurred in session.
[Fault Content] (G4) Relay Broadcast instruction error occurred in session.
PD (Page Descriptor) Analysis Error [Corrective Actions]
PD (Page Descriptor) Analysis Error
OF-14 FAX Card Fail
sists, proceed to the following and repair it. 036-550 Downloader Fail
Job Fail
036-540 Text Unit Analysis Error [Fault Content]
[Error Type] An error has occurred during the process of writing data to the FaxG4-ROM. (During DLD method)
[Fault Content] An error was detected when writing data to the FaxG4-ROM
TU (Text Unit) Analysis Error Not able to carry out normal operation because ROM content is missing.
TU (Text Unit) Analysis Error Retry job. If retry failed, replace the FaxG4-ROM and perform VerUP operation on the DLD method
again.
sists, proceed to the following and repair it. 036-700 G4 Communication Error
Job Fail
036-541 Page boundary without TU [Fault Content]
G4 Communication Error
Version 1.2 10/2015

036-xxx FIP
2-485
DC-V C2265/C2263 10/2015
Troubleshooting
G4 Communication Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
OF-14 FAX Card Fail 036-704 Undefined Command/Response 1104
[Error Type]
036-701 Receiving variable N(R) error Job Fail
Job Fail Undefined Command/Response
Receive Status Variable N (R) Error Undefined Command/Response
Receive Status Variable N (R) Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
OF-14 FAX Card Fail 036-705 N2 timeout of Receive Timer
[Error Type]
036-702 Info frame size exceeded (NI) Job Fail
Job Fail Receive Confirmation Timer - Consecutive Timeout (N2 times timeout)
Information frame size exceeded the limit (NI over). Receive Confirmation Timer - Consecutive Timeout (N2 times timeout)
Information frame size exceeded the limit (NI over). Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail 036-706 SABM Wait Timeout in G4
[Error Type]
036-703 Monitor/Unnumbered frame error Job Fail
Job Fail • SABM Wait Timeout
[Fault Content] • (G4) Data link cannot be connected.
Monitor/Unnumbered Frame Error [Detection Conditions]
[Detection Conditions] • SABM Wait Timeout
Monitor/Unnumbered Frame Error • (G4) Data link cannot be connected.
sists, proceed to the following and repair it. sists, proceed to the following and repair it.
036-707 UA wait Timeout in G4 036-710 FRMR Receive (Z=1)

Job Fail Job Fail
• UA Wait Timeout FRMR Receive (Z=1)
• (G4) Data link cannot be connected. [Detection Conditions]
[Detection Conditions] FRMR Receive (Z=1)
• UA Wait Timeout [Corrective Actions]
• (G4) Data link cannot be connected. Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail 036-711 FRMR Receive (Y=1)
[Error Type]
036-708 Cannot establish link in G4 Job Fail
Job Fail FRMR Receive (Y=1)
• Cannot Establish Link FRMR Receive (Y=1)
• (G4) Data link cannot be established. [Corrective Actions]
• Cannot Establish Link sists, proceed to the following and repair it.
• (G4) Data link cannot be established. OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-712 FRMR received (Z=1) W=1
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-709 DISC receive before link close FRMR Receive (X=1) W=1 Included
Job Fail FRMR Receive (X=1) W=1 Included
Link was force-closed (when DISC was received before the session).
Link was force-closed (when DISC was received before the session). OF-14 FAX Card Fail
Version 1.2 10/2015

036-xxx FIP
2-487
DC-V C2265/C2263 10/2015
Troubleshooting
036-716 Wrong LSI Send (Busy Timeout)
036-713 FRMR Receive (W=1) [Error Type]
[Fault Content] LSI Send Error (Sending Busy, Timeout)
ERMR Receive (W=1) [Detection Conditions]
[Detection Conditions] LSI Send Error (Sending Busy, Timeout)
ERMR Receive (W=1) [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it.
sists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-717 Abnormal LSI operation
036-714 Global Address Receive [Error Type]
[Fault Content] LSI Operation Error
Global Address Receive [Detection Conditions]
[Detection Conditions] LSI Operation Error
Global Address Receive [Corrective Actions]
OF-14 FAX Card Fail
036-718 Disconnection Notice Timeout
036-715 Line Open Timeout in G4 [Error Type]
[Fault Content] Disconnection Notice Timeout (10sec)
• Line Open Timeout (Including No HDLC Flag) [Detection Conditions]
• (G4) Flag cannot be received for 4sec or more. Disconnection Notice Timeout (10sec)
• Line Open Timeout (Including No HDLC Flag) Check the remote machine settings and line status, then perform the operation again. If the problem per-
• (G4) Flag cannot be received for 4sec or more. sists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
sists, proceed to the following and repair it. 036-719 C Line On but I Line Off
OF-14 FAX Card Fail
[Error Type]
Job Fail
Though Line C was turned ON, Line I was not turned ON. Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
Though Line C was turned ON, Line I was not turned ON.
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-723 Call cut while awaiting UA
[Fault Content]
036-720 C Line Off but I Line On After SABM was sent, call was cut off when waiting for UA.
Job Fail After SABM was sent, call was cut off when waiting for UA.
Though Line C was turned OFF, Line I was not turned OFF. Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
Though Line C was turned OFF, Line I was not turned OFF.
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-724 Call cut while awaiting SABM
[Fault Content]
036-721 I Line Off during Transmission Call was cut off when waiting for SABM.
Job Fail Call was cut off when waiting for SABM.
Line I was turned OFF during transmission. Check the remote machine settings and line status, then perform the operation again. If the problem per-
Line I was turned OFF during transmission. OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-725 Disc received before session
[Fault Content]
036-722 Call cut during flag detect DISC was received before session.
Job Fail DISC was received before session.
Call was cut off during remote flag detection. Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
Call was cut off during remote flag detection.
Version 1.2 10/2015

036-xxx FIP
2-489
DC-V C2265/C2263 10/2015
Troubleshooting
036-726 Illegal header received Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching)
036-729 Illegal parameter of DT packet
• (G4) Other network errors. [Error Type]
• Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching) [Fault Content]
• (G4) Other network errors. • DT Packet Parameter Error
[Corrective Actions] • (G4) Other network errors.
sists, proceed to the following and repair it. • DT Packet Parameter Error
OF-14 FAX Card Fail • (G4) Other network errors.
036-727 Illegal parameter of CC packet Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• CC Packet Parameter Error
036-730 Illegal parameter of RI packet
• CC Packet Parameter Error [Fault Content]

• (G4) Other network errors. • RI Packet Parameter Error
[Corrective Actions] • (G4) Other network errors.
sists, proceed to the following and repair it. • RI Packet Parameter Error
OF-14 FAX Card Fail • (G4) Other network errors.
036-728 Illegal parameter of CN packet Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• CN Packet Parameter Error
036-731 Illegal parameter of IT packet
• CN Packet Parameter Error [Fault Content]
• (G4) Other network errors. • IT Packet Parameter Error
• (G4) Other network errors.
• IT Packet Parameter Error • Undefined Packet Receive
• (G4) Other network errors. • (G4) Other network errors.
Check the remote machine settings and line status, then perform the operation again. If the problem per- • Undefined Packet Receive
sists, proceed to the following and repair it. • (G4) Other network errors.
036-732 Illegal parameter of CI packet sists, proceed to the following and repair it.
Job Fail
[Fault Content] 036-735 CC Wait Timeout
• CI Packet Parameter Error [Error Type]
• (G4) Other network errors. Job Fail
• CI Packet Parameter Error CC Wait Timeout
• (G4) Other network errors. [Detection Conditions]
[Corrective Actions] CC Wait Timeout
OF-14 FAX Card Fail
036-733 Illegal parameter of CF packet
[Error Type] 036-736 CF Wait Timeout
• CF Packet Parameter Error [Fault Content]
• (G4) Other network errors. CF Wait Timeout
• CF Packet Parameter Error CF Wait Timeout
• (G4) Other network errors. [Corrective Actions]
OF-14 FAX Card Fail
036-737 CI received before G4 session

036-734 Undefined Packet Received [Error Type]
• CI Receive (Before the session ended)
Version 1.2 10/2015

036-xxx FIP
2-491
DC-V C2265/C2263 10/2015
Troubleshooting
• (G4) A cut off request packet was received from the remote machine. [Corrective Actions]
• CI Receive (Before the session ended) sists, proceed to the following and repair it.
• (G4) A cut off request packet was received from the remote machine. OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-741 SI received in transmission
[Fault Content]
036-738 DT Packet P(S ), P(R ) Error • SI Receive (In transmission)
[Error Type] • (G4) An unexpected restart packet was received.
[Fault Content] • SI Receive (In transmission)
DT Packet P (S) and P (R) errors occurred. • (G4) An unexpected restart packet was received.
DT Packet P (S) and P (R) errors occurred. Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
OF-14 FAX Card Fail 036-742 SF received in transmission
[Error Type]
036-739 RR, RNR Packet P(S) Error Job Fail
Job Fail • SF Receive (In transmission)
[Fault Content] • (G4) An unexpected restart packet was received.
RR and RNR packet P (S) errors occurred. [Detection Conditions]
[Detection Conditions] • SF Receive (In transmission)
RR and RNR packet P (S) errors occurred. • (G4) An unexpected restart packet was received.
036-740 Busy Timeout 036-743 DT Packet D Bit Error

Job Fail Job Fail
Busy Timeout D Bit error occurred in DT packet.
Busy Timeout D Bit error occurred in DT packet.
Check the remote machine settings and line status, then perform the operation again. If the problem per- • Disconnection Notice Timeout (10sec)
sists, proceed to the following and repair it. • (G4) Data Link Failure
036-744 G4 Wait for Reply Timeout sists, proceed to the following and repair it.
Job Fail
[Fault Content] 036-747 Fast select response received
• Reply Timeout [Error Type]
• (G4) Network timer timed out. Job Fail
• Reply Timeout Fast Select that limits responses received.
• (G4) Network timer timed out. [Detection Conditions]
[Corrective Actions] Fast Select that limits responses received.
OF-14 FAX Card Fail
036-745 G4 CN Wait Timeout
[Error Type] 036-748 Receive remote charge request
• CN Wait Timeout [Fault Content]
• (G4) Network timer timed out. Receive Remote Charge Request
• CN Wait Timeout Receive Remote Charge Request
• (G4) Network timer timed out. [Corrective Actions]
OF-14 FAX Card Fail
036-749 Abnormal LCGN

036-746 G4 Data Link Disconnect Notice Timeout [Error Type]
[Fault Content] LCGN Error
• Disconnection Notice Timeout (10sec) [Detection Conditions]
• (G4) Data Link Failure
LCGN Error
Version 1.2 10/2015

036-xxx FIP
2-493
DC-V C2265/C2263 10/2015
Troubleshooting
[Corrective Actions] 036-753 Illegal TCC Parameter
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Parameter error occurred in TCC.
036-750 Illegal procedure 1301
[Error Type] Parameter error occurred in TCC.
Job Fail
Illegal Procedure 1301 sists, proceed to the following and repair it.
[Detection Conditions] OF-14 FAX Card Fail
Illegal Procedure
[Corrective Actions] 036-754 Illegal TBR Parameter
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Parameter error occurred in TBR.
036-751 Illegal TCA Parameter
[Error Type] Parameter error occurred in TBR.
Job Fail
Parameter error occurred in TCA. sists, proceed to the following and repair it.
Parameter error occurred in TCA.
[Corrective Actions] 036-755 Illegal TDT Parameter
Job Fail
OF-14 FAX Card Fail
[Fault Content]
036-752 Illegal TCR Parameter Parameter error occurred in TDT.
Job Fail Parameter error occurred in TDT.
Parameter error occurred in TCR.
Parameter error occurred in TCR. OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-756 Undefined transport block
[Error Type]
OF-14 FAX Card Fail
Job Fail
Undefined Transport Block Receive Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
Undefined Transport Block Receive
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-760 TBR Wait Timeout
[Fault Content]
036-757 TCA Wait Timeout TBR Receive
Job Fail TBR Receive
TCA Wait Timeout Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
TCA Wait Timeout
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-761 TDT block size error
[Fault Content]
036-758 TCR Wait Timeout TDT Block Size Error
Job Fail TDT Block Size Error
TCR Wait Timeout Check the remote machine settings and line status, then perform the operation again. If the problem per-
TCR Wait Timeout OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-762 G4 NetWork Disconnect Notice Timeout
[Fault Content]
036-759 TCC Wait Timeout • Disconnection Notice Timeout (10sec)
[Error Type] • (G4) Network Failure
[Fault Content] • Disconnection Notice Timeout (10sec)
TCC Receive • (G4) Network Failure
TCC Receive
Version 1.2 10/2015

036-xxx FIP
2-495
DC-V C2265/C2263 10/2015
Troubleshooting
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-766 Illegal CSA Parameter
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-763 Illegal procedure 1401 CSA Parameter Error
Job Fail
CSA Parameter Error
Illegal Procedure 1401 Check the remote machine settings and line status, then perform the operation again. If the problem per-
Illegal Procedure OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-767 Illegal CSUI Parameter
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-764 Illegal CSS Parameter CSUI Parameter Error
Job Fail
CSUI Parameter Error
CSS Parameter Error
CSS Parameter Error OF-14 FAX Card Fail
[Corrective Actions] 036-768 Illegal CSCC Parameter
Job Fail
OF-14 FAX Card Fail
[Fault Content]
CSCC Parameter Error
036-765 Illegal CSE Parameter
[Error Type] CSCC Parameter Error
Job Fail
CSE Parameter Error sists, proceed to the following and repair it.
CSE Parameter Error
[Corrective Actions] 036-769 Illegal RSSP Parameter
Job Fail
OF-14 FAX Card Fail
RSSP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
RSSP Parameter Error
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-773 Illegal RSUI Parameter
[Fault Content]
036-770 Illegal RSSN Parameter RSUI Parameter Error
Job Fail RSUI Parameter Error
RSSN Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
RSSN Parameter Error
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-774 Illegal RSCCP Parameter
[Fault Content]
036-771 Illegal RSEP Parameter RSCCP Parameter Error
Job Fail RSCCP Parameter Error
RSEP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
RSEP Parameter Error OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-775 Undefined command/response 1413
[Fault Content]
036-772 Illegal RSAP Parameter Undefined Command/Response
Job Fail Undefined Command/Response
RSAP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
RSAP Parameter Error
Version 1.2 10/2015

036-xxx FIP
2-497
DC-V C2265/C2263 10/2015
Troubleshooting
036-776 RSSN Receive 036-779 CSA Receive (Others)

Job Fail Job Fail
• RSSN Receive • CSA Receive (Others)
• (G4) Connection error was received from the session. (RSSN) • (G4) Session abortion was received.
• RSSN Receive • CSA Receive (Others)
• (G4) Connection error was received from the session. (RSSN) • (G4) Session abortion was received.
036-777 G4 Line Disconnect Notice Timeout 036-780 CSS Wait Timeout

Job Fail Job Fail
Disconnection Notice Timeout (10sec) CSS Wait Timeout
Disconnection Notice Timeout (10sec) CSS Wait Timeout
Check the remote machine settings and line status, then perform the operation again. If the problem per- Poor line quality.
sists, proceed to the following and repair it. Perform the following procedure to repair the trouble by taking into account that the process method is dif-
OF-14 FAX Card Fail ferent depending on the remote machine and line status.
OF-11 FAX Job Fail
036-778 CSA received (wrong terminal)
[Error Type] 036-781 RSSP Wait Timeout
• CSA Receive (Error at terminal) [Fault Content]
• (G4) Session abortion was received. RSSP Wait Timeout
• CSA Receive (Error at terminal) RSSP Wait Timeout
• (G4) Session abortion was received. [Corrective Actions]
[Corrective Actions] Poor line quality.
Check the remote machine settings and line status, then perform the operation again. If the problem per- Perform the following procedure to repair the trouble by taking into account that the process method is dif-
sists, proceed to the following and repair it. ferent depending on the remote machine and line status.
OF-14 FAX Card Fail OF-11 FAX Job Fail
036-785 CSUI/RSUI Wait Timeout
036-782 RSAP Wait Timeout [Error Type]
[Fault Content] CSUI/RSUI Wait Timeout
RSAP Wait Timeout [Detection Conditions]
[Detection Conditions] CSUI/RSUI Wait Timeout
RSAP Wait Timeout [Corrective Actions]
Poor line quality. Perform the following procedure to repair the trouble by taking into account that the corrective action is
Perform the following procedure to repair the trouble by taking into account that the process method is different depending on the remote machine and line status.
different depending on the remote machine and line status. OF-11 FAX Job Fail
OF-11 FAX Job Fail
036-786 Incorrect Password (RSSN)
036-783 RSEP Wait Timeout [Error Type]
[Fault Content] ’Incorrect Password’ (RSSN) was returned from the remote machine.
RSEP Wait Timeout [Detection Conditions]
[Detection Conditions] ’Incorrect Password’ (RSSN) was returned from the remote machine.
RSEP Wait Timeout [Corrective Actions]
Poor line quality. Perform the following procedure to repair the trouble by taking into account that the process method is
OF-11 FAX Job Fail
036-787 Wrong Password-Polling Error for Remote
036-784 RSCCP Wait Timeout [Error Type]
[Fault Content] ’Incorrect Polling Password’ (RSSP) was returned from the remote machine.
RSCCP Wait Timeout [Detection Conditions]
[Detection Conditions] ’Incorrect Polling Password’ (RSSP) was returned from the remote machine.
RSCCP Wait Timeout [Corrective Actions]
Poor line quality. Perform the following procedure to repair the trouble by taking into account that the process method is
OF-11 FAX Job Fail
036-788 Poll Send Error at Remote
Version 1.2 10/2015
036-xxx FIP
2-499
DC-V C2265/C2263 10/2015
Troubleshooting
Job Fail RSSN was sent when setting password.
’No Poll Send Original’ (RSSP) was returned from the remote machine. 1. Repeat the operation.
[Detection Conditions] 2. Check if the remote machine is ok.
’No Poll Send Original’ (RSSP) was returned from the remote machine.
[Corrective Actions] 036-792 CSE Received after RSSP Send
OF-11 FAX Job Fail Job Fail
[Fault Content]
036-789 No Password for RSSP Receive CSE was received after RSSP was sent.
Job Fail CSE was received after RSSP was sent.
No password for RSSP was received for the CSS PA password entered. Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
[Detection Conditions] procedure to repair it.
No password for RSSP was received for the CSS PA password entered. OF-14 FAX Card Fail
Poor line quality. 036-793 Select communication error
Perform the following procedure to repair the trouble by taking into account that the process method is dif- [Error Type]
ferent depending on the remote machine and line status. Job Fail
OF-11 FAX Job Fail [Fault Content]
Selective Transmission Error
036-790 Polling rejected by remote [Detection Conditions]
[Error Type] Selective Transmission Error
[Fault Content] Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
RSSP without send rights was received in Poll Receive. procedure to repair it.
RSSP without send rights was received in Poll Receive.

[Corrective Actions] 036-794 Line cut during ISDN mode
1. Repeat the operation. [Error Type]
2. Check if the remote machine is ok. Job Fail
[Fault Content]
036-791 Set Password-RSSP Received
• Calling cut off during ISDN communication
[Error Type] • The ISDN session received an illegal event.
Job Fail
[Fault Content] • Calling cut off during ISDN communication
RSSN was sent when setting password. • The ISDN session received an illegal event.
Check that the telephone line is installed properly, and then wait for a while before sending again. Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
procedure to repair it.
If it did not improve, check that the recipient machine is not in memory full/HDD full/maintenance state. If that is OF-14 FAX Card Fail
the case, send again when the recipient machine is in normal state and check.
If the problem persists, perform the following procedure to repair it. 036-798 Illegal RDEP Parameter
[Error Type]
OF-14 FAX Card Fail
Job Fail
036-795 Canceled by remote station [Fault Content]

RDEP Parameter Error
[Error Type]
Job Fail
RDEP Parameter Error
[Fault Content]
Disconnected because the remote machine does not support multi-copying.
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
Disconnected because the remote machine does not support multi-copying.
OF-14 FAX Card Fail
036-799 Illegal RDDP Parameter
Job Fail
036-796 Sent without multiple sets [Fault Content]

RDDP Parameter Error
[Error Type]
Job Fail
RDDP Parameter Error
[Fault Content]
Normal sending was performed because the remote machine does not support multi-copying.
Normal sending was performed because the remote machine does not support multi-copying.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-797 Illegal procedure 1501

[Error Type]
Job Fail
[Fault Content]
Illegal Procedure 1501
Illegal Procedure
Version 1.2 10/2015

036-xxx FIP
2-501
DC-V C2265/C2263 10/2015
Troubleshooting
041-500 Write to IOT-ROM error detection (During DLD method)
[Error Type]
Job Fail
[Fault Content]
An error has occurred during the process of writing data to the IOT-ROM. (During DLD method)
An error was detected when writing data to the IOT-ROM.
Not able to carry out normal operation because ROM content is missing.
Retry job. If retry failed, replace the IOT-ROM and perform VerUP operation on the DLD method again.
041-501 Write to IOT-NVM-ROM error detection (During DLD
method)
[Error Type]
Job Fail
[Fault Content]
Write to IOT-NVM-ROM error detection (During DLD method)
An error was detected when writing data to the IOT-NVM-ROM.
Retry job. If retry failed, replace the IOT-NVM-ROM and perform VerUP operation on the DLD method
again.
Version 1.2 10/2015

041-xxx FIP
2-503
DC-V C2265/C2263 10/2015
Troubleshooting
048-500 IF-Module ROM Write Error
[Error Type]
Job
[Fault Content]
Error was detected when writing into the IF-Module ROM
When the entire machine has entered the Download mode and was downloading each ROM data using
the standard method (procedures), write to the IF-Module ROM has failed.
Replace the IF-Module ROM, then perform download using the DLD method.
Version 1.2 10/2015

048-xxx FIP
2-505
DC-V C2265/C2263 10/2015
Troubleshooting
049-500 HCS1 ROM Write Error [Error Type]
Job [Fault Content]

[Fault Content] HCS1 Dolly Eject Button Pressed
Error was detected when writing into the HCS1 ROM [Detection Conditions]
[Detection Conditions] 1. The HCS1 Eject Button was pressed
2. ’Eject’ was instructed from an external Controller.
When the entire machine has entered the Download mode and was downloading each ROM data using
the standard method (procedures), write to the HCS1 ROM has failed. 3. Others
Turn the power OFF and ON. Perform the following.
If the problem persists, perform the following procedure: 1. Do not press the HCS1 Eject button.
If the problem persists even after retrying, replace the HCS1 ROM, then perform download using the 2. Request that the customer do not issue ’Eject’ instruction from external Controllers.
DLD method. If the problem persists, perform the following procedures:
As it is not physically possible for ’49-973 to occur without pressing the Eject Button’, if the problem per-
sists, the cause would be the Controller software. Request for the Support Department to upgrade the
049-700 Out tray changed from stacker1 software to the patched version.
[Error Type]
Warning
[Fault Content]
Change the output destination from the Stacker to another Tray.
Error was detected when writing into the HCF-ROM
Does not operate normally because the ROM content has been erased
If the error remains even after retrying, replace the HCF-ROM, and download again to perform the
upgrade.
049-950 HCS1 MIX SIZE STACK Fail

[Error Type]
Operation
[Fault Content]
HCS1 Mixed Size Stack Unavailable
When the Controller NVM is in ’Mixed Stack Prohibited Setting’ state, a transfer request that results in
Mixed Stack was received.
If the problem persists even after the Controller NVM is set to ’Mix Stack Allowed’, the cause would be the
Controller software.
Request for the Support Department to upgrade the software to the patched version.
049-973 Stacker Extraction button was pushed
Version 1.2 10/2015

049-xxx FIP
2-507
DC-V C2265/C2263 10/2015
Troubleshooting
062-394 Cont PWBA Memory Fail
[Error Type]
Sub
[Fault Content]
Cont PWBA Memory Fail
It was detected that Read/Write were not available to the Controller PWBA RAM (Gap Memory).
2. Replace the Controller-PWB.
062-500 Write to IISS-ROM error detection (During DLD method)

[Error Type]
Job Fail
[Fault Contents]
An error has occurred during the process of writing data to the IISS-ROM. (During DLD method)
An error was detected when writing data to the IISS-ROM.
Retry job. If retry failed, replace the IISS-ROM and perform VerUP operation on the DLD method again.
062-790 Possible Prohibited Originals

[Error Type]
Job Fail
[Fault Content]
PreIPS X Recognition Fail
PreIPS PWB has recognized X.
Do the same operation again.
If the problem occurs frequently, replace the IISS-PWBA.
Version 1.2 10/2015

062-xxx FIP
2-509
DC-V C2265/C2263 10/2015
Troubleshooting
063-500 Write to IISS-Extension-ROM error detection (During
DLD method)
[Error Type]
Job Fail
[Fault Content]
An error has occurred during the process of writing data to the IISS-Extension-ROM. (During DLD
method)
An error was detected when writing data to the IISS-Extension-ROM.
Retry job. If retry failed, replace the IISS-Extension-ROM and perform VerUP operation on the DLD
method again.
Version 1.2 10/2015

063-xxx FIP
2-511
DC-V C2265/C2263 10/2015
Troubleshooting
071-940 Tray#1 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#1 LiftUp NG
TBD
TBD
Version 1.2 10/2015

071-xxx FIP
2-513
DC-V C2265/C2263 10/2015
Troubleshooting
072-940 Tray#2/TTM#2 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#2/TTM#2 LiftUp NG
TBD
TBD
Version 1.2 10/2015

072-xxx FIP
2-515
DC-V C2265/C2263 10/2015
Troubleshooting
073-940 Tray#3/TTM#3 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#3/TTM#3 LiftUp NG
TBD
TBD
Version 1.2 10/2015

073-xxx FIP
2-517
DC-V C2265/C2263 10/2015
Troubleshooting
074-940 Tray#4 LiftUp NG
[Error Type]
Operation
[Fault Content]
Tray#4 LiftUp NG
During the Tray 4 Lift Up, the Tray 4 Level Sensor does not turn ON within the specified time.
• As the Level Sensor of this Tray did not turn ON within the specified time, check and fix the following:
• The relevant Level Sensor for operation failure
• The relevant Feed Motor for operation failure
• The drive system from the Motor to the Bottom Plate for operation failure
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
Version 1.2 10/2015

074-xxx FIP
2-519
DC-V C2265/C2263 10/2015
Troubleshooting
077-911 Paper size mismatch, job contniue
[Error Type]
operation
[Fault Content]
Tray Paper Size Mismatch. User intervention (the user has changed paper size to continue printing.)
The selected paper size is different from the size of the paper loaded.
To make the tray paper size the same as the new paper size selected through the user intervention, load
paper of the selected size and do the operation for restarting printing (the check operation).
077-967 Paper kind mismatch (APS job)

[Error Type]
Operation
[Fault Content]
Paper type mismatch in the APS or printing from a tray with the wrong paper type (Message will appear
and then change into Confirm screen)
The selected paper type and the pre-set paper type are different.
Either set the selected paper type, or proceed with restarting print job (confirm operation) following the
user input state.
077-968 Paper kind mismatch, job contniue

[Error Type]
Operation
[Fault Content]
Tray paper type mismatch, user input 2 (Change the paper type in tray and continue printing)
The selected paper type and the pre-set paper type are different
Proceed with restarting print job (confirm operation) following the user input state after setting the
selected paper type.
Version 1.2 10/2015

077-xxx FIP
2-521
DC-V C2265/C2263 10/2015
Troubleshooting
078-500 Write to HCF-ROM error detection (During DLD method) [Detection Conditions]
[Error Type] • Nothing is detected when the HCF tray is inserted.
• This occurs when IOT starts feeding paper from the HCF. However, no jam occurs because no paper is
Job Fail
actually fed.
[Fault Content] • Details of operations causing this fault:
An error has occurred during the process of writing data to the HCF-ROM. (During DLD method)
1. At the start of a copy/printer job with ’2000A3-HCF Tray selected’
[Detection Conditions] ATS does not work to shift from ’Mismatch Status 2000A3-HCF’ to ’Another Tray’; thus an Opera-
An error was detected when writing data to the HCF-ROM tion Error message always appears.
Not able to carry out normal operation because ROM content is missing. 2. Copy/Printer APS Job
[Corrective Actions] After 2000A3-HCF is selected, there is no tray else for selection.
Retry job. If retry failed, replace the HCF-ROM and perform VerUP operation on the DLD method again. [Corrective Actions]
1. Load proper paper in the HCF to continue the job. Load proper paper without canceling the job with the
error screen displayed, then insert the HCF tray. The error screen will be cleared.
078-940 2000A3-HCF paper misset
2. Cancel the job. Adjust ’Non-standard Paper Size Set Value’ to the size of the paper. Resume the job.
[Error Type] If the problem persists, refer to Generic Sensor FIP and check the sensor.
Operation Fail
It is detected that paper is loaded by mistake in a space of 2000A3-HCF.
[Detection Conditions] 078-942 4000A3HCF lower tray paper misset
• Nothing is detected when the HCF tray is inserted.
[Error Type]
• This occurs when IOT starts feeding paper from the HCF. However, no jam occurs because no paper is
operation
actually fed.
• Details of operations causing this fault: [Fault Content]
1. At the start of a copy/printer job with ’2000A3-HCF Tray selected’ When there is paper in open space, ’paper misplaced’ is detected for the purpose of prohibiting Tray Lift
Up.
ATS does not work to shift from ’Mismatch Status 2000A3-HCF’ to ’Another Tray’; thus an Opera-
tion Error message always appears. [Detection Conditions]
2. Copy/Printer APS Job Detects paper or an foreign object misplaced in open area in the lower tray of 4000A3HCF.
After 2000A3-HCF is selected, there is no tray else for selection. [Corrective Actions]
[Corrective Actions] Slide out the 4000A3HCF lower tray and remove the paper/foreign object from any space other than the
1. Load paper properly in the HCF to continue the job. Load paper properly without canceling the job with paper installing area.
the error screen displayed, then insert the HCF tray. The error screen will be cleared. If the above does not resolve the problem, check the sensor seeing General Sensor FIP.
2. Cancel the job. Adjust ’Non-standard Paper Size Set Value’ to the size of the paper. Resume the job. If the problem still persists, resolve the problem seeing the following.
If the problem persists, refer to Generic Sensor FIP and check the sensor. OF-09 Common Job Fail
OF-09 Common Job Fail 078-943 4000A3HCF lower tray size mismatch
[Error Type]
078-941 2000A3-HCF size mismatch operation
Operation Fail The width of non-standard paper in fast scan in the 4000A3HCF lower tray is different.
Due to a mismatch in 2000A3-HCF non-standard paper width in fast scan, the 2000A3-HCF tray cannot Detects the mismatched width of non-standard paper in fast scan in the 4000A3HCF lower tray.
be adjusted in position.
Version 1.2 10/2015

078-xxx FIP
2-523
DC-V C2265/C2263 10/2015
Troubleshooting
Slide out the 4000A3HCF lower tray and install proper-sized paper, or adjust non-standard paper size
setting to actual paper size.
If the above does not resolve the problem, check the sensor seeing General Sensor FIP.
If the problem still persists, resolve the problem seeing the following.
091-407 Drum K CRUM Data Trouble Info [Corrective Actions]
[Fault Name] Remove and reinstall the Drum Cartridge
Replace the Drum Cartridge
Drum K CRUM Data Trouble Info
[Error Type] 091-427 Drum M CRUM Trouble Info
[Fault Content] Drum M CRUM Trouble Info
Drum K CRUM Data Trouble Info [Error Type]
DRUM K CRUM Comm Fail [Fault Content]
DRUM K CRUM Data Broken Drum M CRUM Trouble Info
DRUM K CRUM Data Mismatch [Detection Conditions]
When any of the above has occurred. DRUM M CRUM Comm Fail
[Corrective Actions] DRUM M CRUM Data Broken
Remove and reinstall the Drum Cartridge Drum M CRUM Data Mismatch
Replace the Drum Cartridge When any of the above has occurred.
091-417 Drum Y CRUM Trouble Info [Corrective Actions]
Drum Y CRUM Trouble Info
[Error Type] 091-437 Drum C CRUM Trouble Info
[Fault Content] Drum C CRUM Trouble Info
Drum Y CRUM Trouble Info [Error Type]
DRUM Y CRUM Comm Fail [Fault Content]
DRUM Y CRUM Data Broken Drum C CRUM Trouble Info
Drum Y CRUM Data Mismatch [Detection Conditions]
When any of the above has occurred. DRUM C CRUM Comm Fail
[Corrective Actions] DRUM C CRUM Data Broken
Remove and reinstall the Drum Cartridge Drum C CRUM Data Mismatch
Replace the Drum Cartridge When any of the above has occurred.
091-424 Drum K Life End [Corrective Actions]
Drum K Life End
[Error Type] 091-442 Drum Cartridge CRUM Trouble Info
[Fault Content] Drum Cartridge CRUM Trouble Info
Drum K Life End [Error Type]
The DRUM K Life End (Dead Stop) has occurred.
Version 1.2 10/2015

091-xxx FIP
2-525
DC-V C2265/C2263 10/2015
Troubleshooting
[Fault Content]
Drum Cartridge CRUM Trouble Info
DRUM CARTRIDGE CRUM Comm Fail
DRUM CARTRIDGE CRUM Data Broken
DRUM CARTRIDGE CRUM Data Mismatch
When any of the above has occurred.
Remove and reinstall the Drum Cartridge
093-426 Toner K CRUM Trouble Info TONER M CRUM Data Broken
TONER M CRUM Data Mismatch
[Fault Name]
Toner K CRUM Trouble Info
[Error Type]
Remove and reinstall the Toner Cartridge
Information
Replace the Toner Cartridge
[Fault Content]
Toner K CRUM Trouble Info
093-429 Toner C CRUM Trouble Info
Toner C CRUM Trouble Info
TONER K CRUM Comm Fail
TONER K CRUM Data Broken [Error Type]
TONER K CRUM Data Mismatch Information
When any of the above has occurred. [Fault Content]
[Corrective Actions] Toner C CRUM Trouble Info
Remove and reinstall the Toner Cartridge [Detection Conditions]
Replace the Toner Cartridge TONER C CRUM Comm Fail
093-427 Toner Y CRUM Trouble Info TONER C CRUM Data Broken
TONER C CRUM Data Mismatch
[Fault Name]
Toner Y CRUM Trouble Info
[Error Type]
Remove and reinstall the Toner Cartridge
Information
Replace the Toner Cartridge
[Fault Content]
Toner Y CRUM Trouble Info
093-432 Toner K1 Near Life End
Toner K1 Near Life End
TONER Y CRUM Comm Fail
TONER Y CRUM Data Broken [Error Type]
TONER Y CRUM Data Mismatch Information
When any of the above has occurred. [Fault Content]
[Corrective Actions] Toner K1 Near Life End
Remove and reinstall the Toner Cartridge [Detection Conditions]
Replace the Toner Cartridge The remaining Toner amount is low
093-428 Toner M CRUM Trouble Info (This is used when both K1 and K2 exist and there is a need to perform individual detection for them)

Replace the K1 Toner
Toner M CRUM Trouble Info
[Error Type] 093-433 Toner K2 Near Life End
[Fault Content] Toner K2 Near Life End
Toner M CRUM Trouble Info [Error Type]
TONER M CRUM Comm Fail
Version 1.2 10/2015

093-xxx FIP
2-527
DC-V C2265/C2263 10/2015
Troubleshooting
Toner K2 Near Life End DRUM/TONER K CRUM Comm Fail
[Detection Conditions] DRUM/TONER K CRUM Data Broken
The remaining Toner amount is low DRUM/TONER K CRUM Data Mismatch
(This is used when both K1 and K2 exist and there is a need to perform individual detection for them) When any of the above has occurred.
Replace the K2 Toner Remove and reinstall the Drum/Toner Cartridge
Replace the Drum/Toner Cartridge
093-434 Drum/Toner Cartridge K Near Empty
[Fault Name] 093-940 Toner Y CRUM Comm Fail
Drum/Toner Cartridge K Near Empty [Error Type]
Information [Fault Content]

[Fault Content] Toner Y CRUM Comm Fail
The Drum/Toner Cartridge K is reaching the end of its lifespan. [Detection Conditions]
[Detection Conditions] TBD
The Drum/Toner Cartridge needs to be replaced soon. [Corrective Actions]
[Corrective Actions] TBD
Replace the Drum/Toner Cartridge.
093-435 Drum/Toner Cartridge Quality Empty

[Fault Name]
Drum/Toner Cartridge Quality Empty
[Error Type]
Information
[Fault Content]
Drum/Toner Cartridge Quality Empty
The Drum/Toner Toner Cartridge has ran out of toner or has reached the end of its lifespan. (Print opera-
tion still continues)
Replace the Drum/Toner Toner Cartridge.
093-436 Drum/Toner Cartridge CRUM Trouble Info

[Fault Name]
Drum/Toner Cartridge CRUM Trouble Info
[Error Type]
Information
[Fault Content]
Drum/Toner Cartridge CRUM Trouble Info
102-311 USB Dongle Access Fail [Corrective Actions]
[Fault Name] Check if the USB Dongle has been installed properly.
USB Dongle Access Fail
[Error Type]
System
[Fault Content] 102-314 USB Dongle IOT Speed Setting Fail
USB Dongle Access Failure [Fault Name]
[Detection Conditions] USB Dongle IOT Speed Setting Fail
USB Dongle access failed during the initial installation by the USB Dongle. [Error Type]
[Corrective Actions] System
Check if the USB Dongle has been installed properly. [Fault Content]
If the problem still persists, perform the following: USB Dongle IOT Speed Key Write Failure
OF-01 Common System Fail [Detection Conditions]
Setting the IOT Speed Setting Key failed during the initial installation by the USB Dongle.
102-312 USB Dongle Illegal MAC Address Fail [Corrective Actions]
[Fault Name] Check if the USB Dongle has been installed properly.
USB Dongle Illegal MAC Address Fail
[Error Type]
System
[Fault Content] 102-315 USB Dongle SW Key Setting Fail
USB Dongle Illegal MAC Address [Fault Name]
[Detection Conditions] USB Dongle SW Key Setting Fail
It was detected that MAC address of another M/C was recorded in the dongle during the initial installation [Error Type]
by the USB Dongle. System
Check if the USB Dongle has been installed properly. USB Dongle SW Key Write Failure
OF-01 Common System Fail Setting the SW Key failed during the initial installation by the USB Dongle.
102-313 USB Dongle Illegal IOT Speed Key Fail Check if the USB Dongle has been installed properly.
[Fault Name] If the problem still persists, perform the following:
USB Dongle Illegal IOT Speed Key Fail OF-01 Common System Fail
[Error Type]
System 102-316 USB Dongle Supply Setting Setting Fail
USB Dongle Illegal IOT Speed Key USB Dongle Supply Setting Setting Fail
An illegal IOT Speed Setting Key was detected during the initial installation by the USB Dongle. System
[Fault Content] USB Dongle Supply Setting Setting Failure
Version 1.2 10/2015

102-xxx FIP
2-529
DC-V C2265/C2263 10/2015
Troubleshooting
Setting the Supply Setting failed during the initial installation by the USB Dongle. System
Check if the USB Dongle has been installed properly. USB Dongle NVM Rewriting List Process Failure
OF-01 Common System Fail The NVM Rewriting List process failed during the initial installation by the USB Dongle.
102-317 USB Dongle Page Pack Setting Fail Check whether the correct USB Dongle is used. When the HDD is installed, check whether failures are
[Fault Name] found in the HDD.
USB Dongle Page Pack Setting Fail
[Error Type]
System
[Fault Content] 102-356 EWS Soft Fail
USB Dongle Page Pack Setting Failure [Error Type]
Setting the Page Pack failed during the initial installation by the USB Dongle. [Fault Content]
[Corrective Actions] Fatal error related to EWS.
Check if the USB Dongle has been installed properly. [Detection Conditions]
If the problem still persists, perform the following: Fatal error related to EWS.
OF-01 Common System Fail Due to an error in software processing, subsequent processes cannot be performed.
102-318 USB Dongle Country Code Setting Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Name]
USB Dongle Country Code Setting Fail
[Error Type]
NOTE: Replace the ESS PWB last.
System
[Fault Content] 102-380 MF UI cont Soft Fatal error
USB Dongle Country Code Setting Failure [Error Type]
Setting the country code failed during the initial installation by the USB Dongle. [Fault Content]
[Corrective Actions] Fatal error of MF UI cont.
Check if the USB Dongle has been installed properly. [Detection Conditions]
If the problem still persists, perform the following: Fatal error of MF UI cont.
OF-01 Common System Fail Due to an error in software processing, subsequent processes cannot be performed.
102-319 USB Dongle NVM List Setting Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Name] OF-04 Panel System Fail
USB Dongle NVM List Setting Fail
102-381 Data Link Layer Error (UI-Panel)
[Error Type]
System Fail
[Fault Content]
Controller - MF UI panel:
Transmission Error at Data Link Layer occurred.
During transmission between the ESS and the Panel, the ESS detected an initialization error of the
Scope, a message send error or a retrieve error for receiving data.
OF-04 Panel System Fail
102-382 Application Layer Command Error (UI-Panel)

[Error Type]
System Fail
[Fault Content]
Controller - MF UI panel:
Application Level Command Error
A necessary parameter was not sent from the Panel, an length error was detected in a variable parame-
ter, or the confirmation message was not returned for a specified time after the request message had
been sent to the Panel.
Version 1.2 10/2015

102-xxx FIP
2-531
DC-V C2265/C2263 10/2015
Troubleshooting
103-310 Hybrid Water Mark Not Exist OF-01 Common System Fail
[Error Type]
Sys 103-313 SW Option Fail (IISS Mem for HWM Not Exist)
’Secure Watermark Kit’ cannot be made available because the Hybrid Watermark Detection H/W is not System Fail
installed. [Fault Content]
[Detection Conditions] [SW optional function not achieved] The ’Secure Watermark Kit’ did not become available because of
The Hybrid Watermark Detection H/W cannot be detected although the ’Hybridwater Mark Detection H/ insufficient IISS Ext Memory.
W Installed’ is set in the system data. [Detection Conditions]
[Corrective Actions] When the optional HWM function is being enabled, the system detected that the IISS Ext Memory (Slot1:
Check the installation of the Hybrid Watermark Detection H/W. If it is installed, turn the power OFF then 128MB + Slot: 128MB or larger) is not installed.
ON. If the problem persists, replace the Hybrid Watermark Detection H/W or the IISS board. [Corrective Actions]
If the problem persists, perform the following procedure: Check the installation of the IISS Ext Memory (Slot1: 128MB + Slot: 128MB or larger). After checking the
OF-01 Common System Fail installation, turn the power OFF then ON. If the problem persists, replace the IISS Ext board.
103-314 Possible Prohibited Originals (System Fail)
103-311 Hybrid Water Mark Setting Mismatch [Fault Name]
[Error Type] Possible Prohibited Originals (System Fail)
SysR [Error Type]
[Fault Content] System
The Secure Watermark Kit did not become enabled [Fault Content]
[Detection Conditions] PreIPS X Authentication Fail (System Fail)
Although the Hybrid Watermark Detection H/W is detected, it did not become enabled in the system data. [Detection Conditions]
Set the Hybrid Watermark Detection H/W Availability in the system data to ’Available’. [Corrective Actions]
If the problem persists, perform the following procedure: Turn the power OFF and ON.
OF-01 Common System Fail If this occurs frequently, replace the IISS-PWBA.
103-312 Hybrid Water Mark Not Exist (Back Side) If the problem persists, perform the following procedure to repair it.
[Error Type] OF-01 Common System Fail
Sys
[Fault Content]
’Secure Watermark Kit’ cannot be made available because the Hybrid Watermark Detection H/W for
Document Side 2 is not installed.
The Hybrid Watermark Detection H/W for Document Side 2 cannot be detected although the ’Hybridwa-
ter Mark Detection H/W Installed’ is set in the system data.
Check the installation of the Hybrid Watermark Detection H/W for Document Side 2. If it is installed, turn
the power OFF then ON. If the problem persists, replace the Hybrid Watermark Detection H/W or the IISS
board.
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103-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
112-700 Punch Dust Near Full
[Error Type]
Warning
[Fault Content]
Punch Dust Near Full
Punch Dust Box is detected to be full.
Clear the Punch Dust scrap.
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112-xxx FIP
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Troubleshooting
116-210 MediaReader Faital Error [Error Type]
[Error Type] Service Fail
Service Fail [Fault Content]

[Fault Content] Download failed to initialize when transitioning to Download Mode
[Media Reader] Fatal error of Reader. (During Normal Mode or Forced Download Mode)

The Downloader software that processes downloads within the ESS failed to initialize during transition
This error was detected in the OSDD.
into Download Mode.
Check the system memory connection of the Controller Board.
2. Replace the Media Reader, or USB Cable, or Extended Board for Media Reader connection.
If the problem occurs frequently, replace the Controller Board.
116-211 MediaReader Cable No Joint 116-310 ESS Font ROM DIMM #2 Check Fail
[Error Type]
[Error Type]
Service Fail
System Fail
[Fault Content]
[Fault Content]
[Media Reader] Connection Cable Disconnected
ESS Font ROM DIMM #2 Check Failure
This error was detected in the OSDD.
An error was detected when the ESS Font ROM DIMM #2 was checked.
1. Check the USB Cable connection with the power OFF. If the problem persists, refer to the following to
Turn OFF then ON the power. If the problem persists, perform the following:
repair it.
1. Remove and insert ESS Font ROM DIMM #2.
2. Replace ESS Font ROM DIMM #2.
116-212 MediaLib SW Logic Fail
[Error Type]
116-311 ESS Font ROM DIMM #3 Check Fail
Service Fail
[Error Type]
[Fault Content]
System Fail
[Media Reader] MediaLib SW Logic Fail
[Fault Content]
ESS Font ROM DIMM #3 Check Fail
MediaLib internal logic error has occurred.
A fail is detected during a check of ESS Font ROM DIMM #3.
2. Check if this is an existing failure (to TSC). If the problem persists, refer to the following to repair it.
Disconnect and reconnect the ESS Printer-Kit/Fax Board/ROM DIMM. If the problem still persists,
replace the Printer-Kit or the ROM-DIMM.
116-220 Downloader Initialization Fail 116-312 HDD Encrypt Key Fail
[Error Type] System Fail
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Troubleshooting
[HDD Encrypt Key Failure] ESS RAM DIMM #1 W/R Check failure
An error in the encryption key was detected on booting. [Detection Conditions]
[Detection Conditions] An error was detected during the Read/Write operation of the ESS RAM DIMM #1.
An error in the HDD encryption key was detected on booting. [Corrective Actions]
[Corrective Actions] Turn OFF then ON the power. If the problem persists, perform the following:
Refer to OF-02 ’HDD System Fail’ to repair the trouble. 1. Remove and insert ESS RAM DIMM #1.
When the system has been recovered, set a correct HDD encryption key. 2. Replace ESS RAM DIMM #1.
116-313 HDD Encrypt Set Up Fail
[Error Type] 116-316 ESS RAM DIMM #2 W/R Check Fail
[HDD Encrypt Set Up Failure] [Fault Content]
An encryption setting error was detected on booting. ESS RAM DIMM #2 W/R Check failure
The encryption key was set up but the HDD itself was not encrypted. An error was detected during the Read/Write operation of the ESS RAM DIMM #2.
Refer to OF-02 ’HDD System Fail’ to repair the trouble. Turn OFF then ON the power. If the problem persists, perform the following:
When the system has been recovered, set a correct HDD encryption key. 1. Remove and insert ESS RAM DIMM #2.
2. Replace ESS RAM DIMM #2.
116-314 Ethernet Address Fail 3. Replace the Controller board.
[Error Type]
System Fail 116-317 Standard ROM DIMM Check Fail
Eternet Address Failure System Fail
An Ethernet error was detected. ESS ROM DIMM #1 Check Failure
Turn the power OFF then ON. If the problem persists, perform the following procedure. An error was detected when the standard ROM DIMM was checked.
Check the installation of SEEPROM on the ESS. [Corrective Actions]
If the problem persists, refer to the following procedures in sequence to repair it. Turn OFF then ON the power. If the problem persists, perform the following:
OF-03 NET/USB System Fail 1. Remove and insert ESS ROM DIMM #1.
2.4 NET System Fault Check 2. Replace ESS ROM DIMM #1.
116-315 ESS RAM DIMM #1 W/R Check Fail
[Error Type] 116-318 Op. ROM DIMM Check Fail
System Fail
ESS ROM DIMM #2 Check Failure Due to an error in software processing, subsequent processes cannot be performed.
An error was detected when the option ROM DIMM was checked. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-01 Common System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure.
Pull out and insert the Prt-Kit or the ROM DIMM. 116-322 WebDAV S/W Fail
If the problem persists, replace the Prt-Kit or the ROM-DIMM. [Error Type]
System Fail
116-319 Mismatch Cont ROM and Panel config [Fault Content]
[Error Type] Fatal error related to WebDAV.
System Fail [Detection Conditions]
[Fault Content] Due to an error in software processing, subsequent processes cannot be performed.
A mismatch between the installed ROM and Panel configuration (FCW-UI or HB-UI). [Corrective Actions]
Identify the installed program ROM type and Panel configuration using the hardware self-diagnostics OF-01 Common System Fail
immediately after power ON to check that they match.
If they do not match, display Chain-Link code on the Panel and abort system boot-up.
116-323 ESS NVRAM W/R Check Fail
[Error Type]
To match the program ROM type (HB or FCW) and the installed Panel configuration (HB or FCW), over-
System Fail
write the program ROM or re-install the Panel.
[Fault Content]
ESS NVRAM W/R Check Fail (defective NV-RAM part(s))
116-320 STREAMZ Soft Fatal error
[Error Type]
During a Read/Write check at power on, OS/DD detects an HW error with the ESS-NVRAM Board.
System
[Fault Content]
1. Disconnect and reconnect the NV-RAM Board and turn ON the power.
Fatal error of the STREAMZ
2. If problem 116-323 still persists, replace the NV-RAM Board.
[Detection Conditions] 3. After the replacement of the NV-RAM Board, 116-334 will occur. Take the corrective actions for 116-334
Fatal error of the STREAMZ in order.
A problem has occurred in the software processing and it is unable to continue with the subsequent pro- 4. If problem 116-323 still persists, go to the following procedure to resolve it.
cesses.
OF-01 016-782/016-784 Fail
Turn the power OFF and ON. 116-324 Exception Fail
[Error Type]
116-321 System Soft Fatal error System Fail
System Fail The system detected an exception error
SysCon Error A fatal software exception error has occurred in the Controller PWB CPU. The cause is most likely the
Controller software failure.
Version 1.2 10/2015

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DC-V C2265/C2263 10/2015
Troubleshooting
Power OFF/ON Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[APC4300] OF-01 Common System Fail
Turn OFF the power, then turn it ON while pressing both the [Start] and the [Stop] buttons. By maintaining
that state for 6 seconds, the machine will automatically delete the print data that had caused the error and
then restart itself.
116-330 HDD File System Fail
If the problem persists, carry out the following procedure: [Error Type]
Pull out and insert or replace the RAM DIMM. System Fail
OF-08 116-324 Fail HDD File System Failure
116-325 ESS Fan Fail HDD Check at power ON detected that an error has occurred or the HDD was not formatted.
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-02 HDD System Fail
ESS FAN FAIL
[Detection Conditions] 116-331 Invalid Log Info
An error occurred in the rotation of the ESS Fan. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure. [Fault Content]
(1) Replace the ESS Fan. Log Management Information Incorrect
Same as NVM failure, this failure was detected at the NVM Log management information area.
116-328 L2 Cache Fail [Detection Conditions]
[Error Type] A log related error was detected.
System Fail [Corrective Actions]

[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure.
CPU Built-in Level 2 Cache Failure 1. After removing the HDD and turning the power ON then OFF, install the HDD again and turn the
power ON.
A failure was detected in the Level 2 Cache built in the CPU. OF-02 HDD System Fail
116-332 ESS Standard ROM Error
[Error Type]
116-329 Serial IF Soft Fail System Fail
System Fail
ESS On Board ROM Error
[Fatal error related to Serial I/F]
An error was detected in the ESS Built-In Standard ROM.
System call error related to Serial I/F.
A system call error related to the Serial I/F was detected.
Pull out and insert the ESS built-in standard ROM. [Error Type]
If the problem persists, replace the ESS built-in standard ROM. System Fail
[Fault Content]
116-333 LocalTalk Soft Fail [Redirector Fail]
[Error Type] HD failure detected in the Redirector.
[Fault Content] An error was detected when HD was accessed.
[Fatal error related to LocalTalk] [Corrective Actions]
System call error related to LocalTalk. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-02 HDD System Fail
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions] 116-337 SNTP S/W Fail
OF-03 NET/USB System Fail System Fail
2.4 NET System Fault Check [Fault Content]
Fatal error related to SNTP.
116-334 ESS NVRAM Data Compare Fail [Detection Conditions]
[Error Type] Overall SNTP fatal error.
System Fail Due to an error in software processing, subsequent processes cannot be performed.
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
ESS NVRAM Data Compare Fail (NV-RAM parts are good.)
During a check of Read/Write at power on, System Cont detects [ESS-NVRAM with factory settings is 116-338 JBA fatal error
installed] or [Illegal ESS-NVRAM data is occurring]. [Error Type]
System Fail
Because data for initialization in ESS-ROM is written on ESS-NVRAM data when 116-334 is detected, power-
ing OFF then ON after that causes System Fails (124-3xx) that indicate mismatches in various data between [Fault Content]
the three locations. Fatal error related to JBA.
[Corrective Actions] Overall JBA fatal error.
1. As powering OFF then ON after a detection of 116-334 will presumably cause errors 124-3xx that indi- Due to an error in software processing, subsequent processes cannot be performed.
cate various data mismatches between the three locations, resolve one(s) in DC132, following the cor-
rective actions for the relevant Fault Code(s). [Corrective Actions]
2. If 116-334 reoccurs despite powering OFF/ON, disconnect and reconnect the NV-RAM Board, then turn Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
ON the power. OF-01 Common System Fail
3. If the problem persists, replace the NV-RAM Board.
4. If the 116-334 problem still persists, go to the following procedure to resolve it. 116-339 JBA No HD
OF-01:Common System Fail
[Error Type]
System
116-336 Redirector HD Fail
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Troubleshooting
[Fault Content]
JBA HDD is not connected 116-342 SESAMi Manager Fail
When the JBA is started up, the HDD is not installed System Fail
Check the HDD installation and turn the power OFF then ON. SESAMi Manager Fatal Error
If the problem persists, perform the following: [Detection Conditions]
Fatal error related to the SNMP Agent.
116-340 Memory Not Enough [Corrective Actions]
[Error Type] 1. Check whether or not the Controller ROM is the latest version.
System Fail If it is not the latest, upgrade it to the latest by referring to ’2.6 Software Download’.
[Fault Content] If the Controller ROM is the latest version, there is no need to download it.
[Insufficient memory] 2. If the problem persists, refer to ’2.5.2 Logging/Extraction Tool Operational Instructions’ to collect logs,
and then contact Support G.
The Page Memory, Entry Buffer and Work Area are insufficient. Malloc error, etc.
The tasks cannot start up.
[Detection Conditions] 116-343 Main PWBA IC Fail
Insufficient memory was detected during initialization. A PS option requiring an additional memory was [Error Type]
installed but memory was not added. System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure. Main PWBA IC Failure
Remove the PostScript Option and perform the operation. For permanent recovery, add the Controller [Detection Conditions]
memory.
An error was detected in the IC in the ESS PWB.
116-341 ROM VER Incorrect Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail
[Fault Content] 116-345 TokenRing Board Fail
[ROM DIMM Version Mismatch]
[Error Type]
Versions of the multiple ROM DIMMs installed are incorrect.
System
An invalid combination of ROM DIMMs are installed.
When installing multiple ROM DIMMs, it is necessary to match both the major versions and the minor ver-
[Fault Content]
sions. <Token Ring board failure>
[Detection Conditions] Token Ring Control IC Access error.
As Imari does not have this board, this is not applicable.
Versions of the multiple ROM DIMMs installed are incorrect.
An invalid combination of ROM DIMMs are installed. [Detection Conditions]
[Corrective Actions] Token Ring Control IC Access error
Check the versions of the multiple ROM DIMMs installed and replace them with an appropriate combina- [Corrective Actions]
tion of DIMMs. Turn the power OFF and ON.
When installing multiple ROM DIMMs, it is necessary to match both the major versions and the minor ver-
sions.
116-346 Formatter Fail
[Error Type] 116-349 SIF Fail to Call Pflite
[Formatter Failure] [Fault Content]
Various fatal errors are detected in the Formatter. An error occurred when calling the Pflite function using the SIF.
Fatal error of S-Formatter. [Detection Conditions]
[Detection Conditions] An error occurred when calling the Pflite function using the SIF.
A response such as system function recall error was detected. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. lem persists, refer to the following procedure to repair it.
OF-01 Common System Fail Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
116-347 LocaTalk Board Fail
[Error Type]
System
116-350 AppleTalk Soft Fail
[Fault Content]
<LocalTalk board failure>
[Error Type]
System Fail
Check whether the LocalTalk board has been activated successfully.
As Imari does not have this board, this is not applicable. [Fault Content]
[Detection Conditions] Overall fatal error of AppleTalk.
The LocalTalk board cannot be activated successfully. [Detection Conditions]

[Corrective Actions] Overall fatal error of AppleTalk.
Turn the power OFF and ON. Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
116-348 Redirecter Fail lem persists, refer to the following procedure to repair it.
[Error Type] Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
System Fail 2.4 NET System Fault Check
[Fault Content] OF-03 NET/USB System Fail
[Redirecter Failure] 2.4.5 Network-Related Details Check Flow
Various fatal errors detected in the Redirecter.
[Detection Conditions] 116-351 EtherTalk Soft Fail
A response such as system function recall error was detected. [Error Type]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob- [Fault Content]
lem persists, refer to the following procedure to repair it.
Fatal error related to the EtherTalk.
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
Fatal error related to the EtherTalk.
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Troubleshooting
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob- [HDD ProductCode Fail]
lem persists, refer to the following procedure to repair it. The M/C was not started up due to a Product Code error detected in the HDD on booting.
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. [Detection Conditions]
The HDD was not started up due to a Product Code error detected in the HDD on booting. It is possible
OF-03 NET/USB System Fail that the HDD had been formatted by the M/C of a different product.
116-352 NetWare Soft Fail • To overwrite to the HDD of another product, refer to the following to perform the special boot forced
[Error Type] formatting.
System Fail OF-02 HDD System Fail
[Fault Content]
Fatal error related to the NetWare. 116-355 Agent Soft Fail
Fatal error related to the NetWare. System Fail
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] Fatal error related to the SNMP Agent.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob- [Detection Conditions]
lem persists, refer to the following procedure to repair it. Fatal error related to the SNMP Agent.
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. Due to an error in software processing, subsequent processes cannot be performed.
2.4 NET System Fault Check [Corrective Actions]
2.4.5 Network-Related Details Check Flow lem persists, refer to the following procedure to repair it.
116-353 HDD Phisycal Fail
[Error Type] 116-356 HDD Format Fail
[HDD Physical Fail] [Fault Content]
The HDD was not booted due to a physical HDD failure detected on booting. [HDD Format Fail]
[Detection Conditions] The M/C was not started up due to an insufficient HDD capacity error detected during HDD formatting.
The HDD was not booted due to a physical HDD failure detected on booting. [Detection Conditions]
[Corrective Actions] HDD was formatted but an incorrect HDD was connected or a HDD error occurred.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-02 HDD System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
116-354 HDD Product Fail
[Error Type] 116-357 PostScript Error
System Fail
PS Fatal System Error System Fail
PS Fatal System Error Fatal error related to SMB.
Due to an error in software processing, subsequent processes cannot be performed. [Detection Conditions]
[Corrective Actions] Fatal error related to SMB.
Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the same Due to an error in software processing, subsequent processes cannot be performed.
failure occurs frequently, refer to the following to repair it. [Corrective Actions]
OF-01 Common System Fail Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
lem persists, refer to the following procedures in sequence to repair it.
116-358 Salutation Soft Fail 2.4 NET System Fault Check
[Error Type] OF-03 NET/USB System Fail
System Fail
[Fault Content]
Fatal error related to Salutation. 116-361 Spool Fatal HDD
Fatal error related to Salutation. System Fail
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] Fatal error of SPL HDD.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob- [Detection Conditions]
lem persists, refer to the following procedures in sequence to repair it. Fatal error of SPL HDD.
2.4 NET System Fault Check The SpoolCont detected an error at HDD access.
OF-03 NET/USB System Fail [Corrective Actions]
2.4.5 Network-Related Details Check Flow Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
116-359 PLW Soft Fail OF-02 HDD System Fail
[Error Type]
System Fail 116-362 SSDP Soft Fail
Fatal error in PLW. System Fail
Fatal error in PLW. SSDP Software Fail
[Corrective Actions] SSDP Software Fail
Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the same Due to an error in software processing, subsequent processes cannot be performed.
failure occurs frequently, refer to the following to repair it. [Corrective Actions]
116-360 SMB Soft Fail OF-02 HDD System Fail
Version 1.2 10/2015

116-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
116-363 BMLinkS/Print Service Soft Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
[Error Type]
System Fail
[Fault Content] 116-366 Report Gen. Soft Fail
BMLinkS/Print Service Software Failure [Error Type]
BMLinkS/Print Service Software Failure [Fault Content]

Due to an error in software processing, subsequent processes cannot be performed. Print Utility Operational Failure, Report Generator Operational Failure
Turn the power OFF then ON, and check for reproducibility by performing the same operation. An operation failure of the Report Generator.
If the problem persists, refer to the following procedures in sequence to repair it. Due to an error in software processing, subsequent processes cannot be performed.
OF-03 NET/USB System Fail Turn the power OFF then ON, and check for reproducibility.
2.4.5 Network-Related Details Check Flow Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
116-364 Timer Fail
[Error Type] 116-367 Parallel IF Soft Fail
Timer Failure [Fault Content]
[Detection Conditions] Overall fatal error of Parallel.
An error in the timer was detected. [Detection Conditions]
[Corrective Actions] Overall fatal error of Parallel.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. Due to an error in software processing, subsequent processes cannot be performed.
If the problem persists, replace the NVM PWB. [Corrective Actions]
If the problem persists, replace the ESS PWB. Turn the power OFF then ON, and check for reproducibility by performing the same operation.
If the system is not recovered after the ESS PWB has been replaced, install back the original ESS PWB If the problem persists, refer to the following procedures in sequence to repair it.
and contact Support G. 2.4 NET System Fault Check
116-365 Spool Fatal 2.4.5 Network-Related Details Check Flow
[Error Type]
System Fail 116-368 Dump Print Fail
Fatal error of the SPL. System Fail
Fatal error of the SPL. Fatal error of DumpPrint.
[Corrective Actions] Fatal error of DumpPrint.
Turn the power OFF then ON, and check for reproducibility. Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility. Fatal error of P-Formatter.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it. Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility.
116-370 XJCL Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
System Fail
[Fault Content] 116-373 Dynamic DNS Soft Fail
Fatal error of XJCL. [Error Type]
Fatal error of XJCL. [Fault Content]
Due to an error in software processing, subsequent processes cannot be performed. Fatal error related to Dynamic DNS.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. Fatal error related to DDNS.
If the problem persists, refer to the following procedures in sequence to repair it. Due to an error in software processing, subsequent processes cannot be performed.
116-371 PCL Decomp S/W Fail OF-03 NET/USB System Fail
System Fail
[Fault Content] 116-374 Auto Switch Fail
PCL Decomposer Software Failure [Error Type]
Fatal error of PCL. [Fault Content]
Due to an error in software processing, subsequent processes cannot be performed. Fatal error of Auto SW.
Turn the power OFF then ON, and check for reproducibility. Fatal error of Auto SW.
Turn the power OFF then ON, and check for reproducibility.
116-372 P-Formatter Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
System Fail
[Fault Content]
Fatal error of P-Formatter.
116-375 I-Formatter Fail

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Troubleshooting
System Fail System Fail
Fatal error of I-Formatter. Fatal error of MCR (Mail Contents Requester).
A response such as system function recall error was detected. Fatal error related to MCR.
[Corrective Actions] Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility. [Corrective Actions]
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it. Turn the power OFF then ON, and check for reproducibility.
OF-01 Common System Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
116-376 Port 9100 Software Fail OF-03 NET/USB System Fail
[Error Type]
System Fail 116-379 MCC Soft Fail
Port 9100 Software Fail System Fail
Fatal error of MCC (Mail Contents Creator).
Turn the power OFF then ON, and check for reproducibility. Fatal error related to MCC.
116-377 Video DMA Fail OF-03 NET/USB System Fail
[Error Type]
System Fail
[Fault Content] 116-380 ESS Font ROM DIMM #1 Check Fail
Video DMA Fail [Error Type]
Video DMA failure was detected. [Fault Content]

[Corrective Actions] ESS Font ROM DIMM #1 Check Failure
Turn the power OFF then ON, and check for reproducibility. [Detection Conditions]
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it. An error was detected when the ESS Font ROM DIMM #1 was checked.
116-378 MCR Soft Fail Pull out and insert the ESS Prt-Kit, the Fax Board or the ROM DIMM. If the problem persists, replace the
Prt-Kit or the ROM-DIMM.
116-381 ABL Initialize Fail NOTE: Note the difference in timing that although 016-231 is detected during power ON, it is ’detected
during job execution’.
[Error Type]
[Fault Content] 1. Power OFF/ON, and after restart, check that the error (= 116-383) does not occur, and whether 016-231
occurs on the top-right of the screen.
AddressBookLibrary Initialization Failure
 If 016-231 occurs, perform the solution for 016-231.
[Detection Conditions] If the error does not occur, proceed to (2) for the HDD access errror.
ABL did not match the ABL version information on the NVM, or corrupted data was detected.
[Corrective Actions] 2. OF-02 HDD System Fail
Perform Clear Controller NVM on the system.
As this will clear all address information, request permission from the user before performing this. 3. If power OFF/ON, and the error persists, press [Energy Saver+Stop+6] while powering On.The docu-
ment causing the error will be deleted.
116-382 ABL Phisycal Initialize Fail
[Error Type] 116-384 DCS Software Fail
[Fault Content] Sys
AddressBookLibrary Initialization Not Available [Fault Content]
[Detection Conditions] DCS Fatal Error
ABL has failed to access the NVM or HDD. [Detection Conditions]
[Corrective Actions] DCS-related fatal error.
Set ChainLink 790-664 to 0. Due to an error in software processing, subsequent processes cannot be performed.
If the problem persists, replace the NVM component on the NVM Controller. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Turn the power OFF and ON.
OF-02 HDD System Fail If the problem persists, perform the following procedure:
116-383 PIT Lib Failure
[Fault Name] 116-385 IDC Software Fail
PIT Lib Failure [Error Type]
System [Fault Content]
[Fault Content] IDC Software Fail
Ama + toto Board Fault/Non-installation, or HDD access error [Detection Conditions]
[Detection Conditions] Fatal error related to IDC.
1. During execution of job, non-installation of Image Extension Kit (Ama + toto Board) on Controller board is Due to an error in software processing, subsequent processes cannot be performed.
detected.Or, during execution of job, Ama + toto board fault is detected. [Corrective Actions]
2. An HDD access error was detected during job execution. Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the same
3. Insufficient memory is detected during image log creation. failure occurs frequently, refer to the following to repair it.
116-386 Incorrect USB port used for FAX
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[Error Type] 116-389 No Add-On RAM that Should Be
Fax USB Cable Inserted Incorrectly [Fault Content]
[Detection Conditions] The necessary additional RAM was not installed.
At startup, the Fax USB Cable was connected to an incorrect port. [Detection Conditions]
[Corrective Actions] 1. The system detected that additional RAM was not installed, even though the system configuration (with
Turn the power OFF, connect the Fax USB Cable to the correct USB port, then turn the power ON. HDD etc.) requires the installation of additional RAM.
2. Insufficient System Memory was detected when SW optional function was enabled.
116-387 MRC HW Fatal Error [Option name to be detected]
• Printer Kit
[Error Type]
• Scanner Kit
System Fail
[Fault Content]
MRC HW Fatal Error
1. Reinstall or replace the RAM DIMM for J331.
A fatal error has occurred during the usage of High Compression Board.
Replace the High Compression Board.
116-390 Standard ROM and NVM Version Mismatch
If the problem persists, contact the Development Dept. to request for investigation.
If the cause of error is not clear, perform the following and check whether the status improved.
[Error Type]
System Fail
– Replace the Memory Modules on the Main PWB.
– Replace the Main PWB. [Fault Content]
Versions of Standard ROM and NVM Mismatch
116-388 No HD that Should Be [Detection Conditions]

Incompatible versions of the Standard ROM and NVM were detected.
[Error Type]
System Fail
1. Initialize the NVM by following the instructions on the LCD display.
[Fault Content]
2. If the NVM is not to be initialized, use a compatible version of the Controller ROM (Standard ROM).
The necessary HD was not installed.
1. The system detected that the HDD was not installed, even though the system configuration (with Fax and
116-391 Illegal code (country/territory/size group)
Finisher) requires a HDD. [Error Type]
2. The system detected that the HD was not installed when SW optional function was enabled. System Fail
[Option name to be detected] [Fault Content]
• Scanner Kit Country Code/Territory Code/Paper Size Group Setting Error Detected
Turn the power OFF then ON. If the problem persists, install the HDD correctly. When the machine is turned on and started (or also rebooted), nation info, territory code and paper size
If the problem persists, perform the following procedure to repair it. group kept in SEEP-ROM are checked. As a result, an undefined code is detected regarding one(s) of
OF-02 HDD System Fail those pieces of information.
However, when it is turned on and started (or also rebooted) in the following way, the machine starts suc- [Fault Content]
cessfully without checking for an error. AAA Manager Fatal Error
– Special Boot (Power Saver+Clear All+Power ON)
[Corrective Actions] AAA-related fatal error was detected
1. Enter the correct nation code, territory code and paper size group in SEEP-ROM.
Upgrade to the latest version.
* CL No.
700-165=nation code
700-338=territory code
700-402=paper size group
For correct data, see System Data List.
2. After entering the correct values in SEEP-ROM, be sure to initialize NVMs (Sys-System).
116-394 AAA Manager detect illegal setting Auth. & Acct.
If NVMs (Sys-System) are not initialized, NVN values generated based on wrong data in SEEP- [Error Type]
ROM will not be updated to be the correct values. System Fail
[Fault Content]
116-392 Machine Code Check Fail Abnormal Authentication Mode and Accounting Mode Settings Detected during AAA Manager Boot
Sequence
[Error Type]
System Fail
Before the AAA Manager Task had reached Task Available (Ready to Copy is displayed) during the boot
[Fault Content] sequence, abnormal settings of system data in the authentication system and the accounting system
ROM DIMM Machine Code Check Fail was detected. This is caused by system data mis-setting from tools other than KO TOOLS.
The machine code that is stored in the SEEPROM of the ESS ROM, which is inserted in SLOT1 or Upgrade to the latest version.
SLOT2, does not match the machine code that is stored in the SEEPROM on the Controller board (or on
the Back Plane).
# KOHAKU #
Check the machine codes for both SLOT1 and SLOT2. If even one of them does not match, this Fault will
occur.
Although the correct way is to insert ESS ROM for Netware into SLOT1 and the ESS ROM for Printer Kit 116-395 USB Soft Fail
into SLOT2, the machine will not display this Fault Code even if they are inserted wrongly as long as the [Error Type]
machine codes are matched.
System Fail
Insert the Printer Kit or the PS Kit and Emulation Kit that is specified for this machine into their specified
Fatal error related to USB.
slots on the Controller Board.
The correct way is to insert the ESS ROM for Netware into SLOT1 and the ESS ROM for Printer Kit into
SLOT2. Fatal error related to USB.
However, if the problem persists even when the Printer Kit or the PS Kit and Emulation Kit that is specified Due to an error in software processing, subsequent processes cannot be performed.
for this machine has been inserted into their specified slots, either replace the Kits or the Controller [Corrective Actions]
Board.
Turn the power OFF then ON, and check for reproducibility. Refer to the CE log, etc. If the same failure
occurs frequently, refer to the following to repair it.
116-393 AAA Manager S/W Fail 2.4 NET System Fault Check
[Error Type] OF-03 NET/USB System Fail
System Fail
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116-396 FIPS140 Self-Test Fail – Reboot the machine once if it remains in initializing state even when the 10-minute timeout time has
passed after power ON.
[Error Type] – Obtain the ’PfShowInfo8’ log and save it in the HDD before rebooting.
system
– ’Ready to Copy’ is displayed and the error code is not displayed at normal start up after rebooting.
[Fault Content] – If 116-399 occurs again after rebooting, the System Fail screen is displayed.
<FIPS140 Self-Test Fail> At start, the FIPS140 Encryption Module self-test has detected a failure. – For cases where 116-399 is displayed, the pfshowinfo8 log is obtained twice successively.
[Detection Conditions] – Although the log is saved in the HDD even if 116-399 is not displayed because the machine cannot
At start, the FIPS140 Encryption Module self-test has detected a failure. Self-Test Error due to illegal shift to the SysFail state, the latest histories might not get logged.
ROM (FW). [Corrective Actions]
[Corrective Actions] Use ’PfShowInfoRedirFile’ to obtain all the logs saved in the HDD, and retry the operation to see if the
1. Turn the power OFF then ON. problem persists. If the machine does not start up while displaying ’Please Wait’ after power ON, obtain
’info9 or xxx.tgz’ before 10 minutes has passed.
2. Replace or upload again the ROM (FW).
Get ready to provide the obtained logs and contact the support department for instructions.
116-397 AAAmgr illegal setting area coverage threshold.
[Error Type]
116-700 Image Extension Kit Insufficient Memory
system
[Error Type]
[Fault Content]
Warning
The Plain Total Color Judge Threshold setting is wrong.
[Fault Content]
Image Expansion Kit has Insufficient Memory
When the condition below is met in setting system data values in boot sequence:
720-061(threshold B) <= 720-060(threshold A)
When the system data ’Log/Image Creation Guarantee Level’ is set to ’Low’, the Image Extension Kit has
*If Chain-Link 720-060 Value is not below 720-061 Value, FAULT will be detected.
insufficient memory.
Set the image quality to ’Normal’.
2. Set up system data values that meet the relation between them as below:
Chain-Link 720-061(threshold B) > Chain-Link 720-060(threshold A)
116-701 Out of Memory-Duplex Fail
*Chain-Link 720-060 Value must be below 720-061 Value. [Error Type]
Warning
116-399 MUnder initialization for 10 minutes
[Fault Content]
[Error Type] One-page data was printed on multiple pages during 2-Sided Print (The title with two or more lines was
Sys printed on 2 pages).
The machine remains in initializing state even after 10 minutes has passed since it has started up (not The title with two or more lines was printed on 2 pages because 2-Sided Print is not available due to insuf-
including the startup after Power Save). ficient memory.
When 10 minutes had passed after the Pflite has started up, ’the machine remains in initializing state’ was Expand the memory or install the HDD if it is not installed.
detected. => 10 minutes had passed in a situation where neither Ack nor Nack was returned from any
task.
This failure is detected only in startup modes such as ’Normal Cold Boot’ and ’Reboot Mode (during Diag 116-702 Print with Substitute Font
exit, etc.)’. In other modes such as ’Recovery from Power Save’ and ’Special Boot Mode’, the failure is not [Error Type]
detected because the timeout time of 10 minutes is difficult to guarantee. Warning
Printing performed with a substitute font. 1. Check the contents in the Media from the PC. Check the file format/directory and selected mode (Digital
[Detection Conditions] Camera Print/Document Print).
Printing performed with a substitute font.

[Corrective Actions] 116-706 MediaReader:File Attribute Read Error(No Job)
Install an appropriate Font ROM. [Error Type]
116-703 PostScript LANG Interprete ERR Warning

[Media Reader] File Attribute Retrieval Error (Occurs in other situations than during job)
Warning
[PS Interpret Error] The MediaLib detected this error while performing the operation that requires access to Media.
An error has occurred in language analysis. [Corrective Actions]

[Detection Conditions] 1. Check the contents in the Media from the PC. Check whether the printed file attribute information is dis-
played in the PC.
There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation or
language interpretation.
[Corrective Actions] 116-707 MediaReader:Image File Read Error(No Job)
Perform the following procedure to repair it. [Error Type]
OF-09 Common Job Fail Warning
When another PostScript printer exists at the customer site, print data on that printer and check if the [Fault Content]
same problem occurs. [Media Reader] Image File Retrieval Error (Occurs in other situations than during job)
116-704 MediaReaderMedia No Insert(No Job) The MediaLib detected this error while performing the operation that requires access to Media.
Warning 1. Check the contents in the Media from the PC. Check whether the print file images are displayed in the PC.
[Fault Content]
[Media Reader] Media Not Inserted (Occurs in other situations than during job) 116-708 MediaReader:File Attribute Read Error(In Job)
The MediaLib detected this error while performing the operation that requires access to Media.
Warning
1. Check that the Media is inserted. [Media Reader] File Attribute Retrieval Error (Occurs during job)
116-705 MediaReader Format Error(No Job) The MediaLib detected this error while performing the operation that requires access to Media.
Warning 1. Check the contents in the Media from the PC. Check whether the printed file attribute information is dis-
[Fault Content] played in the PC.
[Media Reader] Format Error (Occurs in other situations than during job)
[Detection Conditions] 116-709 MediaReader:Image File Read Error(In Job)
The MediaLib detected this error while performing the operation that requires access to Media. [Error Type]
Warning
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[Media Reader] Image File Retrieval Error (Occurs during job) After checking the registered forms/logos using the Operation Panel utility, delete the unnecessary
[Detection Conditions] forms/logos. Or, increase the allocated capacity of the RAM disk.
[Corrective Actions] 116-713 Job divided by HDD Full
1. Check the contents in the Media from the PC. Check whether the print file images are displayed in the PC. [Error Type]
116-710 HP-GL/2 Memory Overflow Warning

Warning [HDD Full Warning]
The job output was split into batches due to HDD Full.
[Fault Content]
HP-GL Spool File Overflow
Collate operation was split when HDD Full occurred in Print Service.
HP-GL/2 memory overflows.
Delete the stored documents and clear HDD Full.
If the problem persists, split the job so that HDD Full does not occur.
Increase the HP-GL spool size. Or, install the HDD.
If the problem persists (and the cause may be an HDD failure), perform the following procedure to repair
it.
116-711 PLW Size/orientation mismatch OF-02 HDD System Fail
[Error Type]
Warning 116-714 HP-GL/2 Command ERR
[PLW Form Overlay Error] Warning
Form Overlay is impossible because the size/orientation of the PLW form’s drawing is different from that [Fault Content]
of the paper.
A HP-GL command error was detected.
Form Overlay is impossible because the size/orientation of the PLW form’s drawing is different from that
of the paper. HP-GL/2 command error occurred.

Correct or remove the data in the print data that causes the error.
Select paper that has the same size and orientation as the registered form.
If the problem persists (and the cause may be an HDD failure), perform the following procedure to repair
it.
116-712 Out of Area-Form REGI ERR 2.4 NET System Fault Check
[Error Type] 2.4.4 Printing can be performed but abnormally
Warning 2.4.5 Network-Related Details Check Flow
[Fault Content]
[Insufficient PLW Form Capacity] 116-715 Max Form to PLW Registered
The PLW form/logo data cannot be registered due to insufficient RAM or HD space. [Error Type]
[Detection Conditions] Warning
The PLW form/logo data cannot be registered due to insufficient RAM or HD space. [Fault Content]
[PLW Form Registration Error]
The PLW form data cannot be registered because of the restriction on the no. of forms.
[Detection Conditions] 116-719 XPIF Parameter Cancelled
The PLW form data cannot be registered because of the restriction on the no. of forms. [Error Type]
[Corrective Actions] warning
After checking the registered forms using the Operation Panel utility, delete the unnecessary forms/ [Fault Content]
logos. Or, delete the unnecessary forms with Print Command.
Cancellation of the parameter(s) disabled by XPIF
116-716 MediaReader File Not Exist The device was instructed to execute a function it did not support.
[Error Type] The device was instructed to execute a function or a combination of functions that it was not ready to exe-
Warning cute.
[Media Reader] No Target File (Occurs in other situations than during job) Some of the parameters are disabled by XPIF so the device cannot execute them; cancel the disabled
[Detection Conditions] parameter(s).
[Corrective Actions] 116-720 PCL Memory Low,Page Simplified
1. Check the contents in the Media from the PC. Check the file format/directory and selected mode (Digital [Error Type]
Camera Print/Document Print). Warning
[Fault Content]
116-717 MediaLib:Not Excecute of New Request PCL Memory Low, Page Simplified
Warning
[Media Reader] MediaLib New Execution Request Cannot Be Received Deactivate the unnecessary ports. Adjust various buffer memory sizes. Add an expanded memory.
The MediaLib detected this error while performing the operation that requires access to Media. 116-725 HDD full for Image Log
1. Check the contents in the Media from the PC. It is not necessary to check the file format/directory in the Warning
Media (as this error does not occur when the previous job is complete).
[Fault Content]
The log image storage area on the disk is full.
116-718 Selected PLW Form Not Registered [Detection Conditions]
[Error Type] With the system data ’Level of Ensuring Log Image Creation’ set to ’Low,’ the log image storage area on
Warning the disk is full.
[PLW Form Overlay Error] Rerun the job.
The specified form is not registered. If the situation is the same despite some re-attempts, delete unnecessary documents saved in the
[Detection Conditions] device.
The specified form is not registered.

[Corrective Actions] 116-737 Out of Area-Data REGI ERR
Use a registered form or register the required form. [Error Type]
Warning
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[Fault Content] The value calculated in the Interpreter exceeded the limit.
[Insufficient ART User Defined Area] [Detection Conditions]
The user defined data (external characters, patterns, etc) cannot be registered due to insufficient RAM The value calculated in the Interpreter exceeded the limit.
capacity. [Corrective Actions]
[Detection Conditions] Upgrade the driver.
The user defined data (external characters, patterns, etc) cannot be registered due to insufficient RAM
capacity.
116-741 Max Form to Not PLW Registered
Delete the registered user-defined data. Or, increase the allocated capacity of RAM.
[Error Type]
Warning
[Fault Content]
116-738 Size/orientation mismatch
[Form Registration Error]
[Error Type] The form data cannot be registered due to the restriction on the no. of forms.
Warning
[Fault Content] The form data cannot be registered due to the restriction on the no. of forms.
[Form Overlay Error]
Form Overlay is impossible because the size/orientation of the form’s drawing is different from that of the
After checking the registered forms using the Operation Panel utility, delete the unnecessary forms/
paper.
logos. Or, delete the unnecessary forms with Print Command.
Form Overlay is impossible because the size/orientation of the form’s drawing is different from that of the
paper. 116-742 Max Logo Registered
Select paper that has the same size and orientation as the registered form. Warning
[Fault Content]
116-739 Out of Disk Area-Form/Logo REGI ERR [Logo Registration Error]
The logo data cannot be registered due to the restriction on the no. of logos.
[Error Type]
Warning
The logo data cannot be registered due to the restriction on the no. of logos.
[Fault Content]
[Insufficient Form/Logo Capacity]
The form/logo data cannot be registered due to insufficient RAM or Hard Disk space. After checking the registered logos using the Operation Panel utility, delete the unnecessary logos. Or,
delete the unnecessary logos with Print Command.
The form/logo data cannot be registered due to insufficient RAM or Hard Disk space.
116-743 Out of Buffer Area-Form/Logo REGI ERR
After checking the registered forms/logos using the Operation Panel utility, delete the unnecessary
[Error Type]
forms/logos. Or, increase the allocated capacity of the RAM disk. Warning
[Fault Content]
116-740 Arithmetic Error [Form/Logo Size Overflow]
The received data (form/logo) exceeded the registered buffer size.
[Error Type]
Warning
Form/logo cannot be registered (insufficient area)
[Fault Content]
The received data (form/logo) exceeded the registered buffer size.
[Value Calculation Error]
[Corrective Actions] 116-748 Page without Image Draw Data
Increase the size of the Form Registration Area using the Operation Panel. Or, install the HD. [Error Type]
116-745 ART Command ERR Warning
Warning [White page was detected]
[Fault Content] Drawing data does not exist in the page data.
[ART Command Error] [Detection Conditions]
During Decompose, the Decomposer checks for syntax error and values that exceed their respective Drawing data does not exist in the page data.
limit values. [Corrective Actions]
During Decompose, the Decomposer checks for syntax error and values that exceed their respective
limit values.
116-749 PostScript Font error
Upgrade the driver.
[Error Type]
Warning
And upgrade the ESS software to the latest version.
[Fault Content]
[PS Font Error]
116-746 Selected Form Not Registered
Job was aborted because the specified font is not found.
[Error Type]
Warning
The specified font is not found in the ROM or the HDD.
[Fault Content]
[Form Overlay Error]
Add fonts. Or, specify a substitute using UI.
116-751 Booklet Aborted by HDD Fail
Warning
Use a registered form or register the required form.
[Fault Content]
<HDD Full Warning> Booklet processing has stopped due to HDD Full
116-747 Invalid Page Margin
[Error Type]
When a Booklet Job is writing into the HDD, the Job is aborted because the HDD became full
Warning
[Fault Content]
Delete the stored documents and clear HDD Full.
[White page was detected]
If the problem persists, split the job so that HDD Full does not occur.
After subtracting the paper margin from the valid coordinate area, the result of the calculation will be neg-
ative.
After subtracting the paper margin from the valid coordinate area, the result of the calculation will be neg-
ative. 116-752 Print job ticket description warning
Repeat the operation. Warning
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Print Job Ticket Description Warning Warning
When a user instructs to print from an application that directly sends PDF, such as An incorrect JBIG parameter P was automatically corrected.
’ContentsBridge2005’, the machine received the print job ticket sent together with the PDF but the job [Detection Conditions]
ticket data includes ’printing instructions that are not supported by the machine’.
An incorrect JBIG parameter P was detected and automatically corrected.
In particular, the job ticket also contains printing instructions that are only supported by other machines
that was developed after this machine was released. Those instructions that are unrelated to the func- [Corrective Actions]
tions provided in this machine are cancelled before processing. No action necessary.
Although some functions that are not supported by this machine were specified in the print job ticket, 116-774 Invalid JBIG Param YD Fixed
those instructions will be cancelled because they are unrelated to the functions provided in this machine
and the printing will continue. You can check for the cancelled functions by outputting the Job History
[Error Type]
Report. Warning
To use the cancelled printing instructions, print to a machine that supports those functions. [Fault Content]
Obtain the Printer Setting List, Job History Report, and the print job ticket that was sent when the problem An incorrect JBIG parameter YD was automatically corrected.
reocurred, then contact the Support Department. [Detection Conditions]
OF-09 Common Job Fail An incorrect JBIG parameter YD was detected and automatically corrected.
116-771 Invalid JBIG Param DL Fixed No action necessary.
[Error Type]
Warning 116-775 Invalid JBIG Param L0 Fixed
An incorrect JBIG parameter DL was automatically corrected.
Warning
An incorrect JBIG parameter DL was detected and automatically corrected.
An incorrect JBIG parameter L0 was automatically corrected.
No action necessary. An incorrect JBIG parameter L0 was detected and automatically corrected.
116-772 Invalid JBIG Param D Fixed No action necessary.
[Error Type]
Warning 116-776 Invalid JBIG Param MX Fixed
An incorrect JBIG parameter D was automatically corrected.
Warning
An incorrect JBIG parameter D was detected and automatically corrected.
An incorrect JBIG parameter MX was automatically corrected.
No action necessary. An incorrect JBIG parameter MX was detected and automatically corrected.
116-773 Invalid JBIG Param P Fixed No action necessary.
116-777 Invalid JBIG Param MY Fixed [Corrective Actions]
[Error Type] 1. If the operator stops a FAX/Internet FAX Mailbox received documents print, cancel one of the lead Sta-
pler and print.
Warning
2. If 1. is not possible, cancel Stapler for all copy and print
[Fault Content]
An incorrect JBIG parameter MY was automatically corrected.
An incorrect JBIG parameter MY was detected and automatically corrected.
116-778 Invalid JBIG Par VLENGTH Fixed

[Error Type]
Warning
[Fault Content]
An incorrect JBIG parameter VLENGTH was automatically corrected.
An incorrect JBIG parameter VLENGTH was detected and automatically corrected.
116-780 Attached Document Error

[Error Type]
Warning
[Fault Content]
Attached document error of E-mail to XXX.
The system detected an error in the document attached to the E-mail to XXX.
116-790 Stapling Canceled

[Error Type]
warning
[Fault Content]
Staple was canceled.
Either all or one of the lead Stapler is canceled during print
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117-310 WSD Scan S/W Fail -Replace the board
[Error Type]
system 117-316 Contract Manager Software Fail
WSD Scan S/W Fail Contract Manager Software Fail
A problem occurred in the processing of WSD Scan Service Software, causing the processing to discon- System
tinue after that. [Fault Content]
[Corrective Actions] Contract Manager Software has malfunctioned
Power OFF then ON. [Detection Conditions]
If the problem persists, do the following: When the Contract Manager is running, it can no longer perform task control due to software malfunction.
Turn the power OFF, make sure that the Control Panel has turned OFF, and then turn the power ON
117-311 Wrong insertion of security enhancing kit again. (If the problem reoccurs, contact the administrator/telephone center, etc.).
[Error Type]
system 117-317 Contract Manager PPP_contract Finishing Fail
Wrong insertion of security enhancing kit Contract Manager PPP_contract Finishing Fail
The Security Extension Kit is not installed in the correct slot. System
Install the Security Extension Kit in the correct slot. PagePackPIN Contract Ended
117-312 Device Self Test Error The Contract Manager detected that the PPP contract has ended.
Device Self Test Error Wait for reboot.
[Error Type]
System 117-318 Contract Manager PPP DC Command Fail
Device Program Self Test Error Contract Manager PPP DC Command Fail
In an OS self program determination test, it was detected that the Checksum value and the Mini OS/Pro- System
gram were different. [Fault Content]
-Unsuccessful due to the Mini OS fault. DC command write failure at the end of PPP contract.
-Unsuccessful startup due to the damaged program.
-(It was detected that) the data was illegally overwritten as the Mini OS/Program are different from the
Checksum value. The Contract Manager detected that the DC command write that was performed at the end of a PPP con-
tract has failed.
1. The firmware update or reinstallation
Wait for reboot.
2. If the problem is not resolved, replace the following parts.
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[Fault Name]
117-319 SD Card Program or Font Data Access Fail SD Card Invalid Type Fail
SD Card Program or Font Data Access Fail System
System Unsupported SD Card is installed
Failed to access SD Card Program/Font Data When starting up, the installed SD Card was detected to be unsupported by SysCheckSD.
When attempting to extract programs and font data from the SD Card into the memory immediately after Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a step,
Power ON, an access error occurs and retrying still results in access failure. there is no need to perform the rest.)
Or, the [Write Protection Switch] of the SD Card is locked and prohibits writing, which will also be treated 1. Clear Log Data (Energy Saver + Stop + 1)
as an error. 2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
[Corrective Actions] 3. Format HDD (SD Card) (Energy Saver + Stop + 4)
Check whether there is any problem with the installation of the SD Card and whether the [Write Protection 4. Replace the SD Card
Switch] lock at the left of the SD Card is enabled. If there is no problem with the installation and the Write If the problem persists, perform the following procedure to repair it.
Protection Switch setting, rewrite the program and font data into the SD Card. OF-01 Common System Fail
If the problem persists after the rewrite, replace the SD Card.
117-322 SD Card Encrypt Fail
[Fault Name]
117-320 SD Card HW Fail SD Card Encrypt Fail
SD Card HW Fail
System
System SD Encryption Error is detected
SD Card Hardware Error is detected
When starting up, SD Encryption Error was detected by SysCheckSD.
When starting up, SD Card Hardware Error was detected by SysCheckSD.
Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a step,
[Corrective Actions] there is no need to perform the rest.)
Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a step, 1. Clear Log Data (Energy Saver + Stop + 1)
there is no need to perform the rest.) 2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
1. Clear Log Data (Energy Saver + Stop + 1) 3. Format HDD (SD Card) (Energy Saver + Stop + 4)
2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start) 4. Replace the SD Card
3. Format HDD (SD Card) (Energy Saver + Stop + 4) If the problem persists, perform the following procedure to repair it.
4. Replace the SD Card OF-01 Common System Fail
117-323 SD Card File Access Fail
[Fault Name]
117-321 SD Card Invalid Type Fail SD Card File Access Fail
System Turn the power OFF, make sure that the Control Panel has turned OFF, and then turn the power ON
[Fault Content] again. (If the problem reoccurs, contact the administrator/telephone center, etc.).
SD Card File System Access Error has occurred

[Detection Conditions] 117-326 ESS NVRAM SW Access Fail
When starting up, SD Card File System Access Error was detected by SysCheckSD. [Fault Name]
[Corrective Actions] ESS NVRAM SW Access Fail
Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a step, [Error Type]
there is no need to perform the rest.) System
1. Clear Log Data (Energy Saver + Stop + 1) [Fault Content]
2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
Software fault processing of NVRAM Area/Access
3. Format HDD (SD Card) (Energy Saver + Stop + 4)
4. Replace the SD Card
When acessing the NVRAM data during start up or operation, a software malfunction where the software
parameters detected by the OSDD is mismatched, etc. occurs.
Obtain the Debug Log and request for an investigation from the Service Department under software mal-
117-324 SD Card Other Product Fail function.
[Fault Name]
SD Card Other Product Fail 117-327 ESS NVRAM (SD Card) HW Access Fail
System ESS NVRAM (SD Card) HW Access Fail
An SD Card for another product is installed System
When the OS is starting up, the system detected that the SD Card is meant for another product and an Hardware fault processing of NVRAM Area/Access on the SD Card
error is issued.
[Corrective Actions] When accessing using nv_memmove(), if an Error on the SD Card is detected or when 3 retry attempts
Check the parts number of the SD Card and install the correct SD Card. using the SD Card Driver is still unable to end in recovery, the nv_memmove() will be in Assertion Fail (=
state, Fail Code cannot be identified) and the access to the corresponding task is stopped. (Same as the
existing NV Fail Detection)
117-325 Contract Manager RTC Hardware Fail
[Fault Name]
If the problem reoccurs after turning the power OFF then ON, perform the following:
Contract Manager RTC Hardware Fail
1. Perform SD Card Hardware Diag using Long Boot. If the Diag results in error, replace the SD Card.
[Error Type] 2. Perform SD Card Hardware Diag using Long Boot. If no error can be detected, perform the NVRAM
System Area Initialization process.
[Fault Content] 3. Perform the NVRAM Area Initialization process. If the error clears, the repair is complete.
Failed to obtain RTC timer value due to hardware problem in the contract function 4. Perform the NVRAM Area Initialization process. If the error reoccurs, replace the SD Card.
[Detection Conditions] 117-328 Detect invalid combination of function for image log Fail
When obtaining the RTC time value (Hardware Info) has failed (only when the device is starting up). [Fault Name]
Detect invalid combination of function for image log Fail
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[Error Type] As data is obtained via SNMP for the Alert section, it depends on whether the SNMP Agent has started up
System normally.
[Fault Content]
A function setting that is incompatible with the Image Log is detected
When Delayed Print is set to a method which uses PDL storage and the Image Log function is set to
117-331 Uninitialize used HDD
enabled. [Fault Name]
[Corrective Actions] Uninitialize used HDD
Change the following settings. [Error Type]
1. Change the image processing method for the data storage of Delayed Print. System
2. Disable the Image Log function. [Fault Content]
Uninitialized and Used HDD Detection
117-329 SD Card Not Found Fail [Detection Conditions]
[Fault Name] An uninitialized HDD that was used for another device was recognized.
SD Card Not Found Fail [Corrective Actions]
[Error Type] Initialize the HDD.
System OF-02 HDD System Fail
[Fault Content]
SD Card Not Detected Fail 117-332 Uninitialize used NVM
When starting up, the SD Card was detected to be not connected by the OS or SysCheckSD. Uninitialize used NVM
Check whether there is any problem with the installation of the SD Card. If there is no problem with the System
installation, replace the SD Card. [Fault Content]
Uninitialized and Used NVM Detection
117-330 XBDS Soft Fail [Detection Conditions]
[Fault Name] An uninitialized NVM that was used for another device was recognized.
XBDS Soft Fail [Corrective Actions]
[Error Type] Initialize the NVM.
System
[Fault Content] 117-333 Uninitialize used SD
XBDS-related Fatal Error [Fault Name]
[Detection Conditions] Uninitialize used SD
XBDS-related Fatal Error [Error Type]
A problem has occurred in the software processing and it is unable to continue with the subsequent pro-
System
cesses.
[Fault Content]
Uninitialized and Used SD Card Detection
Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring.
Check whether HTTP and HTTPS have started up normally and are operable.
An uninitialized SD Card that was used for another device was recognized.
Initialize the HDD and the SD Card. 117-336 PCI Option No Support Device Fail
[Fault Name]
117-334 BMLinkS Manager Soft Fail PCI Option No Support Device Fail
BMLinkS Manager Soft Fail System
System PCI Option No Support Device Fail
BMLinkS Manager Fatal Error Unknown PCI Option is detected by the controller.
BMLinkS Manager Fatal Error 1. Check if PCI Option is supported.
A problem has occurred in the software processing and it is unable to continue with the subsequent pro- 2. Re-insert PCI Option.
cesses. 3. Replace PCI Option.
[Corrective Actions] If problem persists, replace ESS PWB.
1. Turn the power OFF and ON, perform the same operation and check whether the problem is reoccur-
ring. 117-337 PCIEX Option No Support Device Fail
2. Check if the Controller ROM is the latest version. [Fault Name]
If it is not the latest, update it by following ’2.6 Software Download’.
PCIEX Option No Support Device Fail
If the Controller ROM is already of the latest version, there is no need to download.
[Error Type]
3. If the problem still persists, obtain the log and contact the support department for instructions.
System
[Fault Content]
OF-03 NET/USB System Faii PCI EX Option No Support Device Fail
Unknown PCI Ex Option is detected by the controller.
117-335 Invalid NVM of Convert Fail
[Fault Name]
1. Check if PCI Option is supported.
Invalid NVM of Convert Fail
2. Re-insert PCI Option.
[Error Type] 3. Replace PCI Option.
System If problem persists, replace ESS PWB.
[Fault Content]
Invalid NVM Detection (convert processing) 117-338 SD Card Connection Fail
Detected at startup after the power is cut off during the NVM Map convert. SD Card Connection Fail
Initialize the NVM. System
[Fault Content]
MF: Turn ON the power >NVM Clear while holding down the <Power Save> + <Stop> + <2> keys SD Card Connection Fail
P: Turn ON the power >NVM Clear while holding down the <OK> + <Up> + <Down> keys
Fault in the connection with SD card is detected by the controller.
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1. Re-insert SD card. The EPBB Certificate and the signature method setting are mismatched.
2. Replace SD card. [Detection Conditions]
If problem persists, replace ESS PWB. When the signature method of EPBB Certificate does not match the signature method that was set in
701-291 after the EPBB installation.
117-339 Nvm Backup is not carried out Fail [Corrective Actions]
[Fault Name] Turn the power OFF and ON.
Nvm Backup is not carried out Fail Login using the CE Mode, set 701-291 from ’0’ -> ’1’ or from ’1’ -> ’0’, and then reboot.
[Error Type]
System If the problem still persists, perform the following:
[Fault Content] OF-01 Common System Fail
The NVM was not backed up before replacing the Hard Disk 117-342 Storage device incorrect-exchanged Fault
When the Hard Disk replacement is detected, it was also detected that the NVM had not been backed up Storage device incorrect-exchanged Fault
beforehand. [Error Type]
Restore the previous Hard Disk, turn OFF the power again to check for proper operation, and then back [Fault Content]
up the NVM.
A mixup of storage device was detected

An SSD is installed to a machine that had a HDD installed. A HDD is installed to a machine that had an
SSD installed. Or, the type of storage device that is stored in the Seep has become an undefined value.
117-340 Other HDD Fail [Corrective Actions]
[Fault Name] 1. Turn OFF the power, make sure that the Control Panel has turned OFF, and then turn ON the power
Other HDD Fail again.
[Error Type] 2. Restore the previously installed storage device (HDD or SSD).
System 117-343 Log Sending Parameter Fail
A Hard Disk that was formatted by another machine was detected. Log Sending Parameter Fail
A Hard Disk that was formatted by another machine was detected. System
Install the correct Hard Disk. Or, install an unformatted Hard Disk. Log transfer function setting is incorrect.
When an incorrect setting of the log transfer function was detected.
1. When the Image Log function is disabled and the Auto Transfer function is enabled, [Transfer in Job
117-341 EP-BB Certificate Sign Mismatch Units] is set.
[Fault Name] 2. When the Job Log Auto Transfer function is disabled (no Hard Disk), the Auto Transfer function of the
log is set to enabled.
EP-BB Certificate Sign Mismatch
[Error Type]
Change the setting of Log Transfer function.
System
1. For detection condition 1, change the operation method for Log Auto Transfer to anything other than 117-347 SEEP Billing Counter Life End Fail
[Transfer in Job Units].
2. For detection condition 2, check whether a Hard Disk is installed or change the Auto Transfer function
[Fault Name]
of the log to disable it. SEEP Billing Counter Life End Fail
[Error Type]
If the problem still persists, perform the following: System
OF-01 Common System Fail [Fault Content]
SEEP Billing Counter has reached the end of its lifespan.
117-344 Invalid User Job Type Fail [Detection Conditions]
[Fault Name] When the SEEP Extension Billing Counter have all been used up and billing count cannot be performed
Invalid User Job Type Fail as New Extension Counter cannot be obtained.

System
Replace the machine or take special action to replace the SEEP ROM.
[Fault Content]
The applicable User Job cannot be executed at the system level.
When verifying the User Job Info of the Job that is being executed.
117-348 Uninitialize Used SD CARD Fail
[Fault Name]
Uninitialize Used SD CARD Fail
Check the specification.
- For Public Print, check whether it is set to be stored as Charge Print. [Error Type]
System
Obtain the logs immediately after the problem has occurred and contact the Support Department for An un-initialized, used up SD Card is detected.
instructions. [Detection Conditions]
An un-initialized SD Card that had been used in another device was recognized.
117-345 ssmm Batch Setting Duration Fail Turn the power OFF and ON.
[Fault Name] Initialize the NV.
ssmm Batch Setting Duration Fail
System OF-01 Common System Fail
[Fault Content] 117-349 GRS Software Fail
ssmm batch setting in progress. [Fault Name]
[Detection Conditions] GRS Software Fail
During the batch setting of LoDeM, a reboot occurred due to a change in system data. [Error Type]
None [Fault Content]
If the problem persists, perform the following procedure to repair it. Fatal error of GRS
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Detects this Fail when enters a state where it is unable to continue operating as GRS.
117-350 AirPrint Scan S/W Fail

[Fault Name]
AirPrint Scan S/W Fail
[Error Type]
System
[Fault Content]
AirPrint Scan S/W Fail
A problem has occurred in the AirPrint Scan Service software processing and it is unable to continue with
the subsequent processes.
If the problem still persists, perform the following procedure:
Refer to [OF-01 Common System Fail].
118-310 IPSEC Intenal Fail 2.4 NET System Fault Check
2.4.5 Network-related Detailed Check Flow
[Error Type]
Sys
[Fault Content]
IPSEC Internal Error
An internal error was detected during initialization of the IPSEC.
If the problem persists, contact the Support Department for instructions.
118-311 GCP Soft Fatal Error
[Fault Name]
GCP Soft Fatal Error
[Error Type]
System
[Fault Content]
GCP-related Fatal Error
GCP-related Fatal Error
Problem occurs at software processing, and processing is unable to proceed.
After power OFF, check the display on the control panel has disappeared, and power ON.

2.4 Investigation of NET-Type Problems
118-312 CSB Soft Fatal Error
[Fault Name]
CSB Soft Fatal Error
[Error Type]
System
[Fault Content]
CSB-related fatal error.
CSB-related fatal error.
A problem has occurred in the software processing and it is unable to continue with the subsequent pro-
cesses.
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121-310 EPSV-Accessory Communication Fail [Error Type]
System Fail [Fault Content]

[Fault Content] IC Card Auditron Config Fail 02
EPSV-Accessory Communication Fail [Detection Conditions]

[Detection Conditions] During power ON, an error has occurred due to the following setting combinations that are not allowed.
– An EP-related product other than the IC Card Gate is connected (set). Or, the IC Card Gate are
Transmission failed between the EP-SV and the accessories.
installed (set) together with other EP-related products.
[Corrective Actions] – [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] is set as [Remote Access].
1. Check the connection to the EP Accessory, pull out and insert the EPSV Board and replace the
Take actions in the following order:
cable.
1. Without the EP-related products connected, start up the machine and set [Login Setup / Auditron
Check whether the Controller ROM is the latest version and upgrade it to the latest.
Administration] > [Login Setup / Auditron Mode] to other than [Remote Access].
If the Controller ROM is the latest version, there is no need to download it.
2. Install the IC Card Remote Authentication Kit option and set the IC Card Gate of EP-related product
2. If the problem persists, replace the EPSV-IF Board.
to single connection.
3. If the problem persists, replace the EP-SV.
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions.
121-313 IC Card Auditron Software-key Fail
Perform the procedures after obtaining reports in OF-01 Common System Fail. [Error Type]
System Fail
121-311 IC Card Auditron Passwd Fail [Fault Content]

IC Card Auditron Config Fail 03
[Error Type]
System Fail
During power ON, an error has occurred due to the following setting combinations that are not allowed.
[Fault Content]
– The IC Card Remote Authentication Kit option is not installed.
IC Card Auditron Config Fail 01
– The IC Card Gate of EP-related product is connected singly (set).
[Detection Conditions] – [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] is set as [Remote Access].
During power ON, this machine performs auto correction and reboots because of incorrect combination
between the external authentication settings of this machine and the connected machine.
When the IC Card Gate is connected: Take actions in the following order:
If all the following settings have been made, [IC Card Link Mode] is changed to [Enter Password]. 1. Without the EP-related products connected, start up the machine and set [Login Setup / Auditron
Administration] > [Login Setup / Auditron Mode] to other than [Remote Access].
– Set [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] to [Remote Access].
2. Install the IC Card Remote Authentication Kit option.
– Set [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] > [Remote Access] >
[IC Card Link Mode] to [No Password Required].
– Select [System Settings] > [Network Settings] > [Remote Authentication Server/Directory Service] 121-314 Customize User Prompts Fail
> [Authentication System] and set to Kerberos or SMB. [Error Type]
[Corrective Actions] system fail
When the IC Card Gate is connected: [Fault Content]
This system automatically sets [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] >
Customize User Prompts Fail
[Remote Access] > [IC Card Link Mode] to [Enter Password]. If you do not want to use a password, make
the appropriate settings. [Detection Conditions]
When the machine was in Network Accounting Mode, ChainLink was Card Auditron Level 2 OR IC Card
121-312 IC Card Auditron Accessory Fail Auditron Level 2 and the panel specified Customize User Prompts=’’prompt 2 only’’ OR ’’none’’.
[Corrective Actions] Change the system data (Chain-Link) so that the detection condition will not occur.
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(E.g. To enable Card Auditron Level 2/IC Card Auditron Level 2 when the machine is in Network Account- [Corrective Actions]
ing Mode, set Customize User Prompts to ’’both’’ or ’’prompt 1 only’’.) Set the system data 850-020 to ’0’.
Or, return the Auditron Mode to INTERNAL AUDITRON. (700-540=1)
121-315 EP crypt setting Fail.
[Fault Name] 121-318 Auth/Accout Settings Is Not Supported
EP crypt setting Fail. [Error Type]
[Error Type] SysR
System [Fault Content]
[Fault Content] Auth/Accout Settings Is Not Supported
EP-BB Encryption Communication Setting Value Fault [Detection Conditions]
[Detection Conditions] When (1) or (2) in the following is met:
Other than 1 or 2 is set for CL=700-904. 1. When ’Accessory Type’ = ICCG only
[Corrective Actions] The machine operates normally only when the following system data is set (AND).
Set the appropriate value for CL=700-904. Authentication=Remote, Accounting=OFF (Keep Log), Feature Service Pathway=Locked, Job
If problem persists, investigate the fault when System Fail/Sub System Fail/Service Fail occurs. Status Pathway=Locked, Machine Status Pathway=Locked, Password for ICCG External Authen-
tication Link=OFF, and Authentication System=AWAA
In addition, when Authentication != Remote, it becomes system failure.
121-316 EP Accessory conflicts with SecureAccess Therefore, cases other than the above forms the detection condition.
[Error Type] 2. When ’Accessory Type’ = There are connections other than ICCG
SysR The following cases are the detection conditions:
[Fault Content] Authentication=OFF, Accounting=XSA or OFF (Keep Log)
Prohibited Combination of EP Accessory Connection and Secure Access Authentication Authentication=Local, Accounting=OFF or XSA or OFF (Keep Log)
[Detection Conditions] (When Authentication=Remote or CA, it becomes system failure)
The EP Accessory is connected and the authentication method is set to Secure Access. [Corrective Actions]
Because Secure Access itself is an alternate method for IC Card authentication of EPA connection, there (None applicable because it is automatic reboot)
is no meaning to install both. Therefore, combination of the EP Accessory connection and the Secure
Access authentication is prohibited.
121-319 Fax Send Charging and Internet FAX Setting Confliction
1. Remove the EP Accessory connection.
[Error Type]
System Fail
2. Remove the EP Accessory connection temporarily, set the authentication method to an option other than
Secure Access (either of: Authentication OFF, LOCAL Authentication or REMOTE Authentication), and [Fault Content]
then connect the EP Accessory again. Fax Send Charging and Internet FAX Setting Conflict
121-317 Continuous JOB setting missmatch of EPLyzer When the device is starting up, it was detected that the Internet FAX Kit function was already activated
[Error Type] when the Fax send billing function was enabled.
Sys [Corrective Actions]

[Fault Content] Disable the Fax send billing function or the Internet FAX Kit functions, and then restart the device.
Continuous Job setting mismatch of EPLyzer

[Detection Conditions] 121-320 EP-SV Setting information conflict fail.
When 850-020 is ’0’ and the Auditron Mode was changed from INTERNAL AUDITRON to an option other [Error Type]
than INTERNAL AUDITRON. System Fail
[Fault Content] When using the Fax send billing function, set both the standard image quality unit price (850-022) and the
EP-SV - Double installation contract error with Web-based EP. high image quality unit price (850-023) to a value other than ’0’, and then turn the power OFF then ON.
Detection Condition (2): When the Fax send billing function is not used, set 850-021 to ’0’ (function OFF).
When using the Fax send billing function, correct the Maximum Stored Number of Sheets and unit prices,
It was detected that the EP cont has doubled installation contracts for the EP-SV and the Web-based EP. and then turn the power OFF then ON.
[Corrective Actions] Detection Condition (3): Set the standard image quality unit price (850-022) to a value that is equal to or
There are double contracts for the EP-SV and the Web-based EP. less than the high image quality unit price (850-023), and then turn the power OFF then ON.
Change the C/L to disable either one of the installation contracts and set correct contract settings. Detection Condition (4):
(As to DMP2009 or later, switch to another Fault (21-213).)
121-321 EP-DX Setting information conflict fail. – In order not to use the new type of subtraction system (M/C Unit Price Table system), set the value in
NVM(850-027) to 0 (The function OFF).
[Error Type] – To use the new type of subtraction system (M/C Unit-Price Table system), set every available unit
System Fail price (855-xxx) to a value between 1 and 9999999. Power OFF then ON.
[Fault Content] If the problem persists, perform the following:
EP-DX - Double installation contract error with Web-based EP. Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps.
It was detected that the EP cont has doubled installation contracts for the EP-DX and the Web-based EP. 121-323 Web EP Software Fail
There are double contracts for the EP-DX and the Web-based EP. System Fail
Change the C/L to disable either one of the installation contracts and set correct contract settings. [Fault Content]
Fatal error related to Web EP.
121-322 Controller Price Table Error [Detection Conditions]
[Error Type] Fatal error related to Web EP.
System Fail Due to an error in software processing, subsequent processes cannot be performed.
EPA - Controller unit price table settings error Turn the power OFF then ON. If the problem still persists, obtain the info9 or xxx.tgz log and network log
[Detection Conditions] immediately after the problem has occurred and contact the support department for instructions.
When the Fax send billing function is turned ON (850-021=1), the following was detected at power ON or
at recovery from Power Save.
1. The standard image quality unit price (850-022) or the high image quality unit price (850-023) in the 121-324 Fax Send Charging And Scan Setting Confliction
unit price table for Fax send billing was set to ’0’.
[Error Type]
2. The accumulated value from the Maximum Stored Number of Sheets (840-003: 999 by default) and
system
the standard image quality unit price (850-022) or the high image quality unit price (850-023) in the
unit table was set to a value larger than the maximum price (15.120 yen) that can be inserted for [Fault Content]
Coin Kit 8. Fax Send Charging and Scan Setting Confliction.
3. The standard image quality unit price (850-022) is larger than the high image quality unit price (850- [Detection Conditions]
023).
While device is on, it is detected that with FAX Send Charging enabled, Blank Document Detection is
4. With a new type of subtraction system (M/C Unit-Price Table system) ON (850-027=1),
enabled or Blank Document Detection Display (display on KO screen) is enabled.
an available unit price (855-xxx) is set to a value out of the range of 1 to 9999999. (As to DMP2009 or
later, switch to another Fault (21-213).)
Set 850-021 to 0 (disable FAX Send Charging), or
set 820-123 to 0 and 790-670 to 0 and restart the device.
Detection Condition (1): When the Fax send billing function is not used, set 850-021 to ’0’ (function OFF).
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121-325 ICCR And Panel Auth Setting Confliction [Procedure]
[Fault Name] Power OFF/ON the MF machine.
ICCR And Panel Auth Setting Confliction

[Error Type]
System
[Fault Content] If that also did not work,
Mismatch of setting that can be authenticated from the Panel and related products
[Detection Conditions] - Obtain the PfShowInfo8 log, contact the Support Department., and remove the 3Gnet-BOX from the MF
Detected a combination that is not allowed during booting (*refer) and automatically disabled the [setting machine.
that links authentication from the IC card and the panel].
(*)The combination that is not permissible is when the following conditions are all met.
-ICCR connected with USB and EP related product is linked.
121-327 EPSV Accessory Not in Service Fail
( System Data:700-257=2 and System Data :850-001=1)
-Authentication setting is the main unit authentication (system data:700-212=1)
[Fault Name]
EPSV Accessory Not in Service Fail
-The (System Data:700-909=1) that is set to combine the authentication from the IC card and the Panel
When Perform the following when making the connection ICCR individual by USB and combining the System
authentication from IC card and the panel: [Fault Content]
The following occurs. EPSV - Accessory Connection Violation.
-Disconnect the EP related products and set to C/L:850-001=0. [Detection Conditions]
-Enable C/L:700-909=1. When the connection of an unsupported accessory or an accessory that is not supported by this product
(Since the [System Data:700-909] is reset to 0 (Disabled) from 1(Enabled) in auto reboot) was detected.
At Power ON only.
OF-01 Common System Fail Turn OFF the power and disconnect the cable between the Accessory and the ESS.
121-326 Cannot close 3G connection Fail (3Gnet-BOX). If the system data (850-001, 850-007, etc.) was changed, return it to the default value.
[Fault Name] Turn ON the power.
If the problem still persists, perform the following procedure:
Cannot close 3G connection Fail (3Gnet-BOX).
Perform the procedures after Step 5 obtaining reports in [OF-01 Common System Fail].
[Error Category]
System 121-333 EPSV-EP M/C Communication Fail
[Fault Contents] [Error Type]
3G line disconnection failed (3Gnet-BOX) System Fail
[Conditions for detection] [Fault Content]
Line disconnection failed during 3G communication used by 3Gnet-BOX. EPSV-EP M/C Communication Fail
"SESSMGR_USBRNDIS_ERR_ADPTER_CANNOT_OPERATE" is returned from SessionMgr during 1. The power was turned ON, with the Power Saver key, the Start key and the numeric key [0] pressed
3G line disconnection. down.
Or, "SECEP_BEE_FATAL_CANNOT_CLOSE" is returned from secep. If this condition does not apply to your case, check what value is set in [850-014: Accessory Connection
Monitoring Timer Value] and go to one of the following.
2. 850-014 = 0
For one of the reasons given under (4), this error is detected. See (4) Others. [Error Type]
3. 850-014 = 1-9 System Fail
A certain time (1-9 min) preset in [850-014] after this machine was turned on and reported the Wake Up [Fault Content]
command to the accessory, the machine did not receive any response from the accessory.
EPSV Login Fail
850-014 = 1-9: This error will occur a certain minute(s) [1-9 min] after the UI panel displays [Please wait].
4. Others
Verification of the login information in WAKE UP ANSWER resulted in an error.
When turned on, this machine asked for a response to the [Does the accessory exist?] signal and
detected [The accessory does not exist]. [Corrective Actions]
Or Check connection of the cable between the EP-SV and the ESS.
A lapse of 10 sec after the accessory reported ACK to this machine, the accessory did not report Wake Up If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow-
Answer to this machine. ing procedure to repair it.
Or 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
This machine received three consecutive NAKs. If the Controller ROM is the latest version, there is no need to download it.
When the problem occurs for one of these reasons under [Others], this error will occur [within 30 sec] after 2. Reinstall or replace the EPSV-IF Board.
the UI panel displays [Please wait]. 3. Replace the EP-SV.
1. Turn ON the power without pressing down the Power Saver key, the Start key, and the numeric key [0]. Perform the procedures after obtaining reports in OF-01 Common System Fail.
If this condition does not apply to your case, check what value is set in [850-014: Accessory Connection
Monitoring Timer Value] and go to one of the following.
121-335 EPSV Wake Up Answer Fail
2. 850-014 = 0 This error is thought to be detected for one of the reasons under (4) Others.
• Take the appropriate actions given under (4) Others.
[Error Type]
System Fail
3. 850-014 = 1-9
Set 850-014 to a larger value than the current one and operate again. [Fault Content]
• If 9 causes the problem to reoccur, set 850-014 to 0. EPSV Wake Up Answer Fail
• If 0 causes the problem to reoccur, take the appropriate actions given under (4) Others. [Detection Conditions]
4. Others The WAKE UP ANSWER cannot be received.
Check that the accessory is ON. [Corrective Actions]
Check if the cable is connected between EP-SV and ESS. Check connection of the cable between the EP-SV and the ESS.
If the cable is properly connected, turn OFF then ON this machine. If the problem persists, perform the fol- If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow-
lowing: ing procedure to repair it.
4-1. Check if Controller ROM is the latest version. If not, upgrade it to the latest version. 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
If so, you do not need to download the latest version of it. If the Controller ROM is the latest version, there is no need to download it.
4-2. Reinstall the EPSV-IF board. 2. Reinstall or replace the EPSV-IF Board.
4-3. Replace the EPSV-IF board. 3. Replace the EP-SV.
4-4. Replace EP-SV. If the problem persists, perform the following procedure to repair it.
– If you intentionally removed EP-SV or EP Accessory, set 850-001 to 0 in DC131. (Set it to EP Perform the procedures after obtaining reports in OF-01 Common System Fail.
Accessory Connected. )
4-5. If the problem persists, go to the following and resolve it.
– If you intentionally removed EP-SV or EP Accessory, set 850-001 to 0 in DC131. (Set it to EP
121-336 Unknown EP Accessory
Accessory Connected. ) [Error Type]
– OF-01 Common System Fail: Perform the step for collecting reports and subsequent steps. System Fail
[Fault Content]
121-334 EPSV Login Fail EP-SV - Accessories type unknown.
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DC-V C2265/C2263 10/2015
Troubleshooting
The EP related accessory type was unknown in WAKE UP ANSWER. Check connection of the cable between the EP-SV and the ESS.
[Corrective Actions] If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow-
ing procedure to repair it.
Check connection of the cable between the EP-SV and the ESS.
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow-
ing procedure to repair it. If the Controller ROM is the latest version, there is no need to download it.
1. Check whether or not the Controller ROM is the latest version and upgrade it to the latest. 2. Reinstall or replace the EPSV-IF Board.
If the Controller ROM is the latest version, there is no need to download it. 3. Replace the EP-SV.
2. Reinstall or replace the EPSV-IF Board. If the problem persists, perform the following procedure to repair it.
3. Replace the EP-SV. Perform the procedures after obtaining reports in OF-01 Common System Fail.
If the problem persists, perform the following procedure to repair it. 121-339 Price Table Error
Perform the procedures after obtaining reports in OF-01 Common System Fail. [Error Type]
System Fail
121-337 EP Accessory Self Diag Fail [Fault Content]
[Error Type] EPA - Unit price table error
[Fault Content] Detection Condition (1): When the M/C is running, a notification is issued from the Coin Kit indicating that
EP-SV - Accessories self-diagnostic result error. the price data in the Coin Kit has been changed.
[Detection Conditions] Detection Condition (2): When the M/C is booting or returning from Power Save, a notification is issued
from the Coin Kit indicating a unit price error. (The unit price table in the Coin Kit contains unset unit
Self-diagnostic of the EP related accessories in WAKE UP ANSWER resulted in an error.
price(s))
Check connection of the cable between the EP-SV and the ESS. Detection Condition (1): Turn the power OFF then ON.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow- Detection Condition (2): Correct the unit price settings in the Coin Kit, and then turn the power OFF then
ing procedure to repair it.
ON.
If the Controller ROM is the latest version, there is no need to download it.
OF-01 Perform the procedures after (5) obtaining reports in Common System Fail.
2. Reinstall or replace the EPSV-IF Board.
3. Replace the EP-SV.
121-340 EP Accessory Miss Match
Perform the procedures after obtaining reports in OF-01 Common System Fail. System Fail
[Fault Content]
121-338 EPSV Answer Time Out EP-SV - Accessories Form Mismatch

System Fail The combination of accessories that are installed does not match the specifications.

Checks whether they are installed correctly against the specifications.
EPSV - Answer Timeout
If they are installed correctly, turn the power OFF then ON. If the problem persists, perform the following
Answers other than WAKE UP ANSWER from the EP-SV cannot be received.
If the Controller ROM is the latest version, there is no need to download it. Reboot the machine a few times and check whether any of the Faults in the above list occurs.
2. Reinstall or replace the EPSV-IF Board. If any has, take the CE action for each respective Fault.
If the problem persists, perform the following procedure to repair it. 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
Perform the procedures after obtaining reports in OF-01 Common System Fail. If the Controller ROM is already of the latest version, there is no need to download.
2. Reinstall or replace the EPSV-IF PWB.
121-350 EPSV Logic Fail 3. Replace the EP-SV.
4. If the Fault still remains,
[Error Type]
-Check the settings value of the Accessory and the System Data.
System Fail
-Obtain the system log of the Controller.
[Fault Content] -Check the connection of the cables.
EP-SV - Unexpected Error
-Check the unit price setting of the Coin Kit.
[Detection Conditions] Check the CE Action according to the occurrence of the Faults in the above list.
A problem has occurred during the software process and the process is unable to continue. If the problem still persists, perform the following:
When the following error is detected, sometimes it may also cause 121-350 to occur. Perform the procedures after obtaining reports in OF-01 Common System Fail.
1. A system data settings value conflict was detected.
2. A hardware failure was detected.
121-370 EP-DX - unexpected error
3. A unit cost data error was detected.
4. The connected accessory cannot be recognized.
[Error Type]
System Fail
5. The combination of accessories is incorrect.
And other conditions similar to when any of the following Fault Code has occurred. [Fault Content]
121-310: EPSV-Accessory Communication Fail EP-DX - Unexpected Error
121-311: Smart Card Auditron Config Fail 01 [Detection Conditions]
121-312: Smart Card Auditron Config Fail 02 Pflite Function Error
121-313: Smart Card Auditron Config Fail 03 Library Function Error
121-314: Customize User Prompts Fail Undefined Message/Undefined Parameter Received, etc.
121-315: Continuous JOB setting missmatch of EPLyzer [Corrective Actions]
121-316: Prohibited Combination of EP Accessory Connection and Secure Access Authentication Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
121-318: Auth/Accout Settings Is Not Supported 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
121-319: Fax Send Charging and Internet Fax Setting Confliction If the Controller ROM is the latest version, there is no need to download it.
121-322: EPA - Controller Unit Price Table Settings Error 2. Check the connections of the FAX USB cable.
121-333: EPSV - EP MC Communication Fail If the problem persists, perform the following procedure to repair it.
121-334: EPSV Login Fail Perform the procedures after obtaining reports in OF-01 Common System Fail.
121-335: EPSV Wake Up Answer Fail
121-336: EPSV - Unknown Accessory Type
121-337: EPSV - Accessory Self-Diagnostic Result Error
121-338: EPSV - Answer Wait Timeout
121-339: EPA - Coin Kit Unit Price Table Settings Error
121-340: EPSV - Accessory Form Mismatch
021-360: EP Accessory Fail
021-361: EP Accessory - Accessory Type Settings Error
Turn the power OFF and ON and if the problem persists, perform the following.
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121-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
123-207 Comm Manager Target Fail (UI-Panel) [Fault Content]
[Error Type] (UI-Panel) Receive Queue Full

[Fault Content] The data received from the Controller exceeded the upper limit for the processing capability in the Panel.
COMM. Manager Target Error [Corrective Actions]

Incorrect mailbox value on the cm_send_msg statement, or the target is not SYS when receiving from Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
SIO. OF-04 Panel System Fail
Serial Transmission Failure 123-312 Diag mode change Fail (Punch unit type set)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
SB-Fin Punch Unit Initial Installation NG After Diag Mode
123-209 EVM Returns Wrong Value (UI-Panel) [Detection Conditions]
[Error Type] The data received from the Controller has exceeded the upper limit of the processing capability in the
System Fail Panel.
(UI-Panel) Return Value Error from EVM Turn the power OFF and ON.
[Detection Conditions] If the problem persists, perform the following procedure:
UI-SW failure in the ESS PWB.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 123-317 Receive Message Queue Full (UI-Panel)
OF-04 Panel System Fail [Error Type]
System Fail
123-310 Send Queue Full (UI-Panel) [Fault Content]
[Error Type] (UI-Panel) Receive Message Queue Full

[Fault Content] The data received from the Controller exceeded the upper limit for the processing capability in the Panel.
(UI-Panel) Send Queue Full [Corrective Actions]
The data sent from the Panel to the Controller exceeded the upper limit for the processing capability.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 123-318 Receive Finish Queue Full (UI-Panel)
System Fail
123-311 Receive Queue Full (UI-Panel) [Fault Content]
[Error Type] (UI-Panel) Receive Completion Queue Full

The data received from the Controller exceeded the upper limit for the processing capability in the Panel.
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Troubleshooting
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail OF-04 Panel System Fail
123-320 NVM initialized for FCW composition. 123-325 Object Creation Fail (UI-Panel)
Automatic recovery has occurred (FCW/HB) because incorrect value was detected in the system data Object Cannot Be Created (HB/FCW)
area that has no compatibility among the different type of UI panels [Detection Conditions]
[Detection Conditions] The specified UI internal object could not be created due to any setting/specification error. UI-SW failure
When the M/C was started or booted, it was detected that a value, which is out of the guaranteed range for in the ESS PWB.
the currently installed panel, is set in the system data area that has no compatibility among the different [Corrective Actions]
type of UI panels (HB/FCW/MCW).
This error does not occur during the usual physical UI panel type replacement.
If for some reason the incorrect data got stored, the machine performs reboot and automatic recovery
using the same system as when the panel is physically replaced.
[Corrective Actions] 123-326 Memory Overflow (UI-Panel)
Even when this error code is displayed, the machine can still be used normally after pressing [Close]. [Error Type]
However, set necessary mechanical settings before using it because the Controller NVM has been ini- System Fail
tialized into the FCW/MCW panel configuration. [Fault Content]
Memory Overflow
123-322 Target Fail (UI-Panel) The memory in the GUAM exceeded the upper limit.
System Fail UI-SW failure in the ESS PWB.
Target Error Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-04 Panel System Fail
Serial Transmission Failure
[Corrective Actions] 123-327 Button Overflow (UI-Panel)
OF-04 Panel System Fail System Fail
123-323 Address Fail (UI-Panel) [Fault Content]
[Error Type] Button Overflow
System Fail The memory for the (synchronous display) button in the GUAM exceeded the upper limit.
Address Error UI-SW failure in the ESS PWB.
Serial Transmission Failure Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type]
123-328 UI Internal Fail with Out of Area System Fail
System Fail Interface Failure
[Fault Content] Impossible transmission with the Control Panel was detected.
UI Internal I/F Failure [Detection Conditions]
A coordinate value out of the range of the display screen was detected (WxH = 640x240). The H/W connection in the Panel is faulty or the internal connection could not be correctly detected.
UI-SW failure in the ESS PWB. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-04 Panel System Fail
OF-04 Panel System Fail 123-337 Frame Data Error with Invalid Data Type
[Error Type]
123-329 UI Internal Fail with Invalid Coordinates System Fail
System Fail Invalid frame data was detected.
[Fault Content] The incorrect value of the Data Type detected by Frame ID was detected.
UI Internal I/F Failure [Detection Conditions]

The coordination value that cannot be displayed was detected (X = 4 times numeric position). UI-SW failure in the ESS PWB.
UI-SW failure in the ESS PWB. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-04 Panel System Fail
OF-04 Panel System Fail 123-341 Event Queue Full (UI-Panel)
[Error Type]
123-332 I/F Fail (Invalid Parameter CP) System Fail
SysR Event Queue Full (UI-Panel)
Interface Failure UI-SW failure in the ESS PWB.
Incorrect parameter was detected at the Drv. I/F between the DM and CP. [Corrective Actions]
UI-SW failure in the ESS PWB. OF-04 Panel System Fail
Turn the power OFF and ON. 123-342 Event Queue Empty (UI-Panel)
If the problem persists, perform the following procedure: [Error Type]
[Fault Content]
123-333 I/F Fail (Impossible Communication) Event Queue Empty (UI-Panel)
Version 1.2 10/2015

123-xxx FIP
2-581
DC-V C2265/C2263 10/2015
Troubleshooting
[Detection Conditions] 123-346 Invalid Timer Number (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
OF-04 Panel System Fail Incorrect Timer Number (UI-Panel)
123-343 Invalid Class (UI-Panel) UI-SW failure in the ESS PWB.
[Fault Content] OF-04 Panel System Fail
Incorrect Class (UI-Panel)
[Detection Conditions] 123-350 One Touch Key Fail (MCW)
[Corrective Actions] SysR
MCW-Panel One-Touch Key Fail (the number of the detected One-Touch Keys does not match)
123-344 Invalid Type (UI-Panel) When checking the number of the one-touch keys in the MCW-Panel (Control Panel Driver SW) during
[Error Type] the initialization process at power ON, it was detected that there is a H/W Mismatch (multiple key count
detection results do not match) .
System Fail
Incorrect Type (UI-Panel) Turn the power OFF then ON, and then replace the One-Touch Key Module of the MCW-Panel.
123-352 Sys EEPROM Read Error(UI-Panel)
sysR
123-345 Timer Queue Full (UI-Panel) [Fault Content]

Sys EEPROM Read Error (UI-Panel)
[Error Type]
System Fail
An error internal to the con-panel (an abnormal value in EEPROM for Sys) has beed detected.
[Fault Content]
Timer Queue Full (UI-Panel)
Power OFF then ON. If the problem persists, perform the following:
123-353 UI Cable Connect Error(UI-Panel)
sysR
UI Cable Connection Error (UI-Panel) Power OFF then ON. If the problem persists, perform the following:
The Control Panel has detected that the UI Cable is disconnected.
[Corrective Actions] 123-357 Sys EEPROM Write Error(UI-Panel)
Power OFF then ON. If the problem persists, perform the following: [Error Type]
OF-04 Panel System Fail sysR
[Fault Content]
123-354 Decrease in 24V Error(UI-Panel) Sys EEPROM Write Error (UI-Panel)
sysR The Control Panel has detected that writing in the EEPROM there failed.
24V Power Drop Detected error (UI-Panel) Power OFF then ON. If the problem persists, perform the following:
The Control Panel has detected a drop in 24V power voltage.
[Corrective Actions] 123-358 Log EEPROM Write Error(UI-Panel)
OF-04 Panel System Fail sysR
[Fault Content]
123-355 Decreas in 5V Error(UI-Panel) Log EEPROM Write Error (UI-Panel)
sysR The Control Panel has detected that writing in the EEPROM there for logging failed.
5V Power Drop Detected error (UI-Panel) Power OFF then ON. If the problem persists, perform the following:
The Control Panel has detected a drop in 5V power voltage.
[Corrective Actions] 123-362 No Object (UI-Panel)
[Fault Content]
123-356 FAX OTK Cable Connect Error(UI-Panel) No Object (FCW)
sysR UI-SW failure in the ESS PWB.
FAX OTK Cable Connection Error (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The Control Panel has detected that FFC is disconnected from One Touch Key for FAX or that One
Touch Key has a problem. 123-368 Short of UI Memory (UI-Panel)
Version 1.2 10/2015

123-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
Insufficient Memory (FCW)
[Detection Conditions] 123-372 Interface Sequence Fail (UI-Panel)
There is insufficient memory or the connection failed. [Error Type]
OF-04 Panel System Fail Interface Sequence Failure (UI-Panel)
123-369 Invalid Interface Value (UI-Panel) The initialization command from the Controller was not sent within the specified time.
Incorrect Interface Value (UI-Panel)
[Detection Conditions] 123-373 Channel Fail (UI-Panel)
OF-04 Panel System Fail Channel Failure (UI-Panel)
123-370 Interface Length Fail (UI-Panel) The channel sent from the Controller was incorrect.
Interface Length Failure (UI-Panel)
[Detection Conditions] 123-374 Invalid User Job ID (UI-Panel)
The parameter sent from the Controller was incorrect. [Error Type]
OF-04 Panel System Fail Incorrect User Job ID (UI-Panel)
123-371 Interface Parameter Fail (UI-Panel) The Job ID parameter sent from the Controller was incorrect.
Interface Parameter Failure (UI-Panel)
[Detection Conditions] 123-375 Internal Resource Fail (UI-Panel)
The parameter sent from the Controller was incorrect.
Internal Resource Failure (UI-Panel)
[Detection Conditions] 123-379 Dispatch Fail (UI-Panel)
OF-04 Panel System Fail Dispatch Failure (UI-Panel)
123-376 Internal Memory Fail (UI-Panel) UI-SW failure in the ESS PWB.
Internal Memory Failure (UI-Panel)
[Detection Conditions] 123-380 Copy Interface Fail (UI-Panel)
OF-04 Panel System Fail Copy Interface Failure (UI-Panel)
123-377 UI Timer Fail (UI-Panel) UI-SW failure in the ESS PWB.
Timer Failure (UI-Panel) 123-381 Fax Interface Fail (UI-Panel)
UI-SW failure in the ESS PWB. System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Fax Interface Failure (UI-Panel)
OF-04 Panel System Fail [Detection Conditions]
123-378 Interface Format Fail (UI-Panel) [Corrective Actions]
System Fail OF-04 Panel System Fail
[Fault Content]
Interface Format Failure (UI-Panel) 123-382 Scanner Interface Fail (UI-Panel)
The data format sent from the Controller was incorrect. System Fail
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123-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
Scanner Interface Failure (UI-Panel)
[Detection Conditions] 123-386 Invalid Service Object (UI-Panel)
OF-04 Panel System Fail Incorrect Service Object (UI-Panel)
123-383 Report Interface Fail (UI-Panel) UI-SW failure in the ESS PWB.
Report Interface Failure (UI-Panel)
[Detection Conditions] 123-387 Invalid Service Object Attribute (UI-Panel)
OF-04 Panel System Fail Incorrect Service Object Attribute (UI-Panel)
123-384 Server Access Fail (UI-Panel) UI-SW failure in the ESS PWB.
Server Access Failure (HB/FCW)
[Detection Conditions] 123-388 Attribute Fail (UI-Panel)
OF-04 Panel System Fail Attribute Error (UI-Panel)
123-385 Service Object Overflow (UI-Panel) UI-SW failure in the ESS PWB.
Service Object Overflow (UI-Panel)
[Detection Conditions] 123-389 Argument Fail (UI-Panel)
Argument Failure (HB/FCW)
[Detection Conditions] 123-393 EP Fail (UI-Panel)
OF-04 Panel System Fail EP Failure (UI-Panel)
123-390 Job Parameter Fail (UI-Panel) UI-SW failure in the ESS PWB.
Job Parameter Argument Error (UI-Panel)
[Detection Conditions] 123-394 File Access Fail (UI-Panel)
OF-04 Panel System Fail Incorrect File Access (UI-Panel)
123-391 Job Actual Parameter Fail (UI-Panel) UI-SW failure in the ESS PWB.
Job Execution Argument Error (UI-Panel) 123-395 NVM Fail (UI-Panel)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. NVM Failure (UI-Panel)
OF-04 Panel System Fail [Detection Conditions]
123-392 Auditron Fail (UI-Panel) [Corrective Actions]
System Fail OF-04 Panel System Fail
[Fault Content]
Incorrect Auditron (UI-Panel) 123-396 FF Fail (UI-Panel)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. FF Error (UI-Panel)
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123-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
[Detection Conditions] 123-400 JRM I/F Internal Fail (UI-Panel)
OF-04 Panel System Fail Due to a fatal error in the JRM IF Converter, subsequent processing cannot be performed.
123-397 MGR Fail (UI-Panel) There was insufficient area, an internal error or invalid IF Sequencing (or parameter) entered into the
[Error Type] Converter.
MGR Error (UI-Panel) OF-04 Panel System Fail
123-398 Delay Release Queue Full (UI-Panel)

[Error Type]
System Fail
[Fault Content]
Delay Release Queue Full (UI-Panel)
123-399 Internal Fail (UI-Panel)

[Error Type]
System Fail
[Fault Content]
Internal Error (UI-Panel)
124-310 DC132 11 [Error Type]

[Fault Content] Stored Data Mismatch
Stored Data Mismatch [Detection Conditions]

[Detection Conditions] The serial numbers do not match.
Product No. not specified. Procedure

Execute dC132[Billing Data Matching & Serial No Setting].
Compare the 3 Serial No. All 3 numbers are different.
Replace the MCU PWB and the ESS PWB. Y N
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
124-311 DC132 09 Replace the MCU PWB and the ESS PWB.
[Error Type]
System Fail 124-314 DC132 01
Stored Data Mismatch System Fail
Serial No. not specified. Stored Data Mismatch
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Internal control error was detected.
Replace the MCU PWB and the ESS PWB. [Corrective Actions]
[Error Type]
Stored Data Mismatch System Fail
The product No. did not match. Stored Data Mismatch
Procedure [Detection Conditions]
Execute dC132[Billing Data Matching & Serial No Setting].
Compare the 3 product No. All 3 numbers are different.
Procedure
Y N Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match. Execute dC131[NVM Read/Write].
Compare the following values.
Replace the MCU PWB and the ESS PWB. • dC131[700-600]
• dC131[700-601]
124-313 DC132 10 • dC131[700-602]
A
Compare the 3 numbers. All 3 numbers are different.
Y N Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
A A
10/2015
Version 1.2 124-xxx FIP
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DC-V C2265/C2263 10/2015
Troubleshooting
Version
A 1.2 2-590 124-xxx FIP
[Error Type]
Stored Data Mismatch
System Fail
Internal control error was detected.
Replace the MCU PWB and the ESS PWB.
Procedure
124-317 DC132 04 Execute dC131[NVM Read/Write].
[Error Type] Compare the following values.
• dC131[700-606]
System Fail
• dC131[700-607]
[Fault Content] • dC131[700-608]
[Detection Conditions] Y N
Internal control error was detected. Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
Procedure Replace the MCU PWB and the ESS PWB.
Execute dC131[NVM Read/Write].
124-320 SEEPROM Fail
• dC131[700-600] [Error Type]
• dC131[700-601] System Fail
• dC131[700-602] [Fault Content]
Compare the 3 numbers. All 3 numbers are different. SEEPROM Fail
Y N
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
Write error occurred in the SEEPROM on the ESS Board.
Pull out and insert SEEPROM, or replace the ESS PWB.
124-318 DC132 07 If the system is not restored after the ESS PWB has been replaced, install back the original ESS PWB and
[Error Type] contact Support G.
System Fail Obtain the logs that have been recorded in 2.5.2 Logging/Extraction Tool Operational Instructions and
contact Support G.
[Fault Content]
[Detection Conditions] 124-321 Backup SRAM Fail
Internal control error was detected. [Error Type]
System Fail
A
[Fault Content] Replace the MCU PWB and the ESS PWB.
Backup SRAM Fail
[Detection Conditions] 124-324 All Billings Mismatch
Write error occurred in the NVM on the ESS Board. [Error Type]
1. If the Fax Card is installed, reinstall it. [Fault Content]

2. Pull out and insert NVM Board or replace it. All Billing Counter Mismatch
3. Replace the ESS PWB. [Detection Conditions]
If the system is not restored after the ESS PWB has been replaced, install back the original ESS PWB and The billing counters in multiple locations are all different.
contact Support G. [Corrective Actions]
Obtain the logs that have been recorded in 2.5.2 Logging/Extraction Tool Operational Instructions and Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
contact Support G.
124-322 DC132 05 124-325 Billing Restoration Fail

[Error Type]
[Error Type]
System Fail
System Fail
[Fault Content]
[Fault Content]
Billing Counter Mismatch (1 position)
Internal control error was detected.
When one of the Billing counters mismatches with the others, the counter cannot be repaired.
Procedure
Replace the MCU PWB and the ESS PWB. Execute dC132[Billing Data Matching & Serial No Setting].
Compare the 3 Serial No. All 3 numbers are different.
124-323 DC132 06 Y N
Replace the PWB whose values do not match.
[Error Type]
System Fail Replace the MCU PWB and the ESS PWB.
[Fault Content]
Stored Data Mismatch 124-326 IOT Speed Not Registered
Internal control error was detected. system fail
Procedure [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. IOT Speed not registered.
Execute dC131[NVM Read/Write]. [Detection Conditions]
It was detedted that at boot, IOT Speed registration procedure status was 1 or 2.
• dC131[700-603]
• dC131[700-604]
This Fail triggers the procedure for changing IOT Speed. Accordingly the user needs to follow the dialog
• dC131[700-605]
displayed on the UI in order to enter the SW Key for changing IOT Speed.
Y N
Replace the PWB whose values do not match. 124-327 IOT Speed Change SW Fail
A 10/2015
Version 1.2 124-xxx FIP
2-591
DC-V C2265/C2263 10/2015
Troubleshooting
system fail System Fail
A SW error was detected during the procedure for changing IOT Speed. Contract data mismatch.
A SW error was detected during the procedure for changing IOT Speed. Case where the contract data on IOT side and Controller side mismatches.
1. a failure to shift to Diag Mode [Corrective Actions]
2. a failure in DC132 Match the contract data on IOT and Controller.
3. a failure to read from/write in SEEP ROM
4. a failure to reboot
124-333 ASIC Fail (Panther)
[Error Type]
System Fail
1. Replace IOT.
[Fault Content]
Panther Error
124-328 Punch Unit User Initial SetUp
An error was detected in the Panther.
[Error Type]
System Fail
[Fault Content] 1. Reinstall or replace the RAM DIMM.
Punch Unit User Initial Installation Screen Displayed
The notification from the Finisher indicates that the Punch Unit was detected but the punch hole configu-
ration is unknown.
124-334 Standard Font ROM Error
Select the Punch Unit according to the instruction on the screen.
[Error Type]
System Fail
[Fault Content]
124-331 ESS ROM DIMM #1 Not Found
Standard FontROM Error
[Error Type]
System
An error was detected in the standard Built-In Font ROM.
[Fault Content]
Forgotten to install the ESS ROM DIMM #1 (Standard ROM) (deleted because unable to display)
The system detected that the ESS ROM DIMM #1 was not installed (deleted because unable to display)
124-335 Font ROM Not Found
[Error Type]
Pull out and insert the Prt-Kit or the ROM DIMM #1 (Standard ROM). Or, replace it. System Fail
[Fault Content]
FONT ROM
124-332 contract data mismatch
NOT FOUND
The installation of the Font ROM was not detected. Check the ROM DIMM and install the appropriate ROM DIMM.
[Corrective Actions] If the problem persists, contact Support G.
1. Pull out and insert or replace the Font ROM. 124-340 CRUM Market fail ALL
2. If the problem persists, refer to the following procedure to repair it. [Error Type]
OF-01 Common System Fail System Fail
[Fault Content]
124-337 ESS Standard RAM Error All three CRUM destinations are not set (0 or different values are set).
System Fail The CRUM destinations stored in three positions match but their values are not set (0).
ESS Standard RAM (Standard ROM) Error Replace the machine, or replace the MCU Board.
An error was detected in the ESS Built-In Standard RAM. 124-341 CRUM Market fail MCU
System Fail
1. Reinstall or replace all the RAM DIMM.
[Fault Content]
2. If the problem persists, refer to the following procedure to repair it.
One of CRUM destinations is different from the others (IOT).
One of the CRUM destinations stored in three positions does not match (Data stored in the MCU Board
124-338 Same Font ROMs Found does not match).
System Fail (Software available for DC132)
[Fault Content] Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
Install the same Font ROM. (Software unavailable for DC 132)
[Detection Conditions] Replace the MCU PWB.
The system detected that a duplicate Font ROM was installed.
[Corrective Actions] 124-342 CRUM Market fail SYS 1
1. Pull out and insert the Prt-Kit or the ROM DIMM #3. Replace it. [Error Type]
System Fail
124-339 ROM DIMM of Another Product Found [Fault Content]
[Error Type] One of CRUM destinations is different from the others (SYS 1).
[Fault Content] One of the CRUM destinations stored in three positions does not match (Data stored in the Controller
Error due to installation of ROM DIMM for other models. Board does not match).

(Software available for DC132)
The system detected that the ROM DIMM for another model was installed.
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont PWB.
(Software unavailable for DC132)
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Troubleshooting
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace If they are different, replace the ESS PWB.
the Controller PWB.
124-346 All Billing CountTypes Mismatch

124-343 CRUM Market fail SYS 2 [Error Type]
[Error Type] sys
[Fault Content] Billing Count Type Fail (All the three are different from each other.)
One of CRUM destinations is different from the others (SYS 2). [Detection Conditions]
[Detection Conditions] All the billing count types kept at multiple locations are different.
One of the CRUM destinations stored in three positions does not match (Data stored in the Controller [Corrective Actions]
Board does not match).
[Corrective Actions] Replace the MCU PWB and the ESS PWB.
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and
the Cont PWB in order. 124-347 Billing CountType Restoration Fail
(Software unavailable for DC132) [Error Type]
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB. sys
[Fault Content]
124-344 All Billings Metertypes Mismatch Billing Count Type Fail (One mismatches the others but cannot be automatically repaired.)
sys When one billing count type did not match, this machine tried to automatically correct it but failed.
Billing Meter Type Fail (All the three are different from each other.) Power OFF then ON. If the problem persists, perform the following:
[Detection Conditions] In DC131[NVM Read/Write] compare the values in the following NVMs:
If the values in both 720-052 and 720-063 are the same, replace the MCU PWB.
All the billing meter types kept at multiple locations are different.
If they are different, replace the ESS PWB.
Replace the MCU PWB and the ESS PWB. 124-348 All Modal Break Points Mismatch
[Error Type]
124-345 Billing Meter Type Restoration Fail sys

sys Modal Break Point Fail (All the three are different from each other.)

All the Modal Break Points kept at multiple locations are different.
Billing Meter Type Fail (One mismatches the others but cannot be automatically repaired.)
When one billing meter type did not match, this machine tried to automatically correct it but failed.
In DC131[NVM Read/Write] compare the values in the following NVMs: 720-002 and 720-062. If the val- 124-349 Modal Break Point Restoration Fail
ues in both are the same, replace the MCU PWB.
sys One of CRUM OEM destinations is different from the others (SYS 1).
Modal Break Point Fail (One mismatches the others but cannot be automatically repaired.) One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Control-
[Detection Conditions] ler Board does not match).
When one Modal Break Point did not match, this machine tried to automatically correct it but failed. [Corrective Actions]
[Corrective Actions] (Software available for DC132)
Power OFF then ON. If the problem persists, perform the following: Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont PWB.
In DC131[NVM Read/Write] compare the values in the following NVMs: (Software unavailable for DC132)
If the values in both 720-057 and 720-064 are the same, replace the MCU PWB. Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace
the Controller PWB.
If they are different, replace the ESS PWB.
124-353 CRUM OEM fail SYS 2

124-350 CRUM OEM fail ALL
[Error Type]
[Error Type]
System Fail
System Fail
[Fault Content]
[Fault Content]
One of CRUM OEM destinations is different from the others (SYS 2).
All three CRUM OEM destinations are not set (0 or different values are set).
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Control-
The CRUM OEM destinations stored in three positions match but their values are not set (0).
ler Board does not match).
Replace the machine, or replace the MCU Board. (Software available for DC132)
Enter DC132. Mater SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and the
124-351 CRUM OEM fail MCU Cont PWB in order.
[Error Type] (Software unavailable for DC132)
Reinstall/replace the NVM PWB. If the problem still persists, replace the Controller PWB.
System Fail
[Fault Content]
One of CRUM OEM destinations is different from the others (IOT). 124-354 DC132 13
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the MCU DC132 13
Board does not match). [Error Type]
(Software available for DC132) [Fault Content]
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB. Territory Info Fail (contents corrupted, the Controller PWB was replaced)
(Software unavailable for DC132) [Detection Conditions]
Replace the MCU PWB.
The Territory Info that is stored in 3 locations are not initialized. Although the values all match, they are the
values for ’Not set’ (0).
124-352 CRUM OEM fail SYS 1
System Fail Turn the power OFF and ON.
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If the problem persists, replace the MCU PWB and the ESS PWB. [Corrective Actions]
124-355 DC132 14 (Software available for DC132)
[Fault Name] Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
DC132 14
Replace the MCU PWB.
[Error Type]
System
[Fault Content] 124-362 CRUM validation fail SYS 1
At least one of the Territory Info at the 3 locations is different. [Error Type]
When at least one of the Territory Info that is stored in 3 locations is different. [Fault Content]
[Corrective Actions] One of CRUM Enable/Disable settings is different from the others (SYS 1).
Turn the power OFF and ON. [Detection Conditions]

If the problem persists, proceed with the following. One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the
Controller Board does not match).
Use DC131 [NVM Read / Write] to compare the following 3 NVM values. [Corrective Actions]
700-600, 700-601, 700-602 (Software available for DC132)
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont PWB.
If all 3 are different, replace the MCU PWB and the ESS PWB. (Software unavailable for DC132)
If 2 of them are the same, perform DC-132 [Billing Data Matching & Serial NO Setting] to match the 3 val- Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace
ues. the Controller PWB.
124-360 CRUM validation fail ALL

[Error Type] 124-363 CRUM validation fail SYS 2
All three CRUM Enable/Disable settings are not set (0 or different values are set). [Fault Content]
[Detection Conditions] One of CRUM Enable/Disable settings is different from the others (SYS 2).
The CRUM Enable/Disable settings stored in three positions match but their values are not set (0). [Detection Conditions]
[Corrective Actions] One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the
Controller Board does not match).
Replace the machine, or replace the MCU Board.
124-361 CRUM validation fail MCU Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and
[Error Type] the Cont PWB in order.
System Fail (Software unavailable for DC132)
[Fault Content] Reinstall/replace the NVM PWB. If the problem still persists, replace the Controller PWB.
One of CRUM Enable/Disable settings is different from the others (IOT).
[Detection Conditions] 124-372 IOT sc Soft Fail
One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the [Error Type]
MCU Board does not match). System Fail
IOT Controller Software Failure The CRUM destinations stored in three positions match but their values are not set (0).
IOT Controller software failure. Replace the MCU PWB and the ESS PWB.
[Corrective Actions] 124-381 CRUM Market fail MCU (2)
System Fail
[Fault Content]
124-373 IOT Manager SW Fail One of CRUM destinations is different from the others (IOT). #Case-(2)
System Fail One of the CRUM destinations stored in three positions does not match (Data stored in the MCU Board
[Fault Content] does not match).
IOT Manager Software Failure [Corrective Actions]
[Detection Conditions] (Software available for DC132)
An error in the IOT Manager software was detected. Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
[Corrective Actions] (Software unavailable for DC132)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Replace the MCU PWB.
124-374 IOT IM DeviceDriver SW Fail 124-382 CRUM Market fail SYS 1 (2)

One of CRUM destinations is different from the others (SYS 1). #Case-(2)
IOT IM Device Driver Software Failure
One of the CRUM destinations stored in three positions does not match (Data stored in the Controller
The IOT controller software has detected a fatal error.
Also occurs when the system data obtained from within the Cont during start up has an incorrect value.
Occurs if DiagExit is carried out when SysUser NV initialization or IOT NV Write resulted in ’Exit (Keep
Log)’, but does not occur when ’Exit (Clear Log)’ is used. (Software available for DC132)
[Corrective Actions] Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Controller
PWB.
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace
the Controller PWB.
124-380 CRUM Market fail ALL (2)
[Error Type] 124-383 CRUM Market fail SYS 2 (2)
All three CRUM destinations are not set (0 or different values are set) #Case-(2). [Fault Content]
One of CRUM destinations is different from the others (SYS 2). #Case-(2)
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Troubleshooting
One of the CRUM destinations stored in three positions does not match (Data stored in the Controller One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Control-
Board does not match). ler Board does not match).
(Software available for DC132) (Software available for DC132)
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont PWB.
the Cont PWB in order. (Software unavailable for DC132)
(Software unavailable for DC132) Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB. the Controller PWB.
124-390 CRUM OEM fail ALL (2) 124-393 CRUM OEM fail SYS 2 (2)
All three CRUM OEM destinations are not set (0 or different values are set). #Case-(2) One of CRUM OEM destinations is different from the others (SYS 2). #Case-(2)
The CRUM OEM destinations stored in three positions match but their values are not set (0). One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Control-
[Corrective Actions] ler Board does not match).
Replace the machine, or replace the MCU Board. [Corrective Actions]
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and
124-391 CRUM OEM fail MCU (2) the Cont PWB in order.
[Error Type] (Software unavailable for DC132)
System Fail Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.
[Fault Content]
One of CRUM OEM destinations is different from the others (IOT). #Case-(2) 124-700 Trimming Cancelled
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the MCU
Trimming Cancelled
[Error Type]
Warning
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
[Fault Content]
Trimming was cancelled due to incorrect finished size during trimming.
Replace the MCU PWB. [Detection Conditions]
When the paper size to be output is compared with the finished size specified by trimming, it was detected
that the finished size is out of the range where trimming can be done.
124-392 CRUM OEM fail SYS 1 (2)
[Error Type] Specify a post-trimming finished size that can conform to the output size.
System Fail
[Fault Content]
124-701 Output tray changed from Side Tray
One of CRUM OEM destinations is different from the others (SYS 1). #Case-(2)
[Error Type] 124-705 Punching Canceled
Warning [Error Type]
[Fault Content] Warning
The machine changed output tray from Side Tray to another and continued printing. [Fault Content]
[Detection Conditions] Punching instruction was canceled and printing continued.
Paper that cannot be output to SideTray was detected. (paper size and paper type) [Detection Conditions]
[Corrective Actions] Punching function was canceled and printing was continued because a failure was detected in the
Replace the paper with paper that can be output to Side Tray and rerun the job. Puncher.
124-702 Output tray changed from Stacker Repair Punch using another FIP detected at the same time.
[Error Type]
Warning 124-706 Folding Canceled
The machine changed output tray from Stacker to another and continued printing. Warning
Paper that cannot be output to Stacker was detected. (paper size and paper type) Folding instruction was canceled and printing continued.
Replalce the paper with paper that can be output to Stacker and rerun the job. Folder function was canceled and printing was continued because a failure was detected in the Folder
failure.
124-703 Booklet Tray to Center Tray [Corrective Actions]

Repair Folder using another FIP detected at the same time.
[Error Type]
Warning
[Fault Content] 124-708 Changed To Sub Tray
The output tray was changed from the Booklet Tray to the Center Tray and printing continued. [Error Type]
[Detection Conditions] Warning
The output tray has been changed to the Center Tray because a failure was detected in the Booklet Tray. [Fault Content]
[Corrective Actions] The machine changed output tray from the selected tray to Sub Tray and continued printing.
Repair the Booklet Tray using another FIP detected at the same time. [Detection Conditions]
The paper was output from the center tray instead of from the selected tray
1. A different paper size other than the selected size was output for double-sided setting
124-704 Envelop Folder Tray to Center Tra
2. Puncher of Finisher C malfunctioned
[Error Type] [(1) Sub Tray output when there is a size mismatch during double-sided setting]
Warning • When there is a size mismatch, Simplex setting outputs to the selected tray and Duplex setting out-
[Fault Content] puts to the Sub tray.
The output tray was changed from the Folder Tray to the Center Tray and printing continued. • The aim in changing the output to the Sub Tray based on the SheetDelivered receive timing from the
[Detection Conditions] IOT is displayed in the Control Panel which displays ’Copying’ message when the [Start] button is
pressed, until the IOT stops.
The output tray has been changed to the Center Tray because a failure was detected in the Folder Tray.
• There is no special display in the driver.
[Corrective Actions] [(2) Sub Tray output when the Finisher malfunctioned]
Repair the Folder Tray using another FIP detected at the same time. • Decolor and Puncher failures are not SubSystemFail, they are LocalFail.
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Troubleshooting
• When Decolor fails, output goes to the selected Finisher. [Corrective Actions]
• When Puncher fails, output goes to the Sub Tray. Check the following if it is not released by closing the Finisher Front Door.
However, when booklet is selected, output goes to the Booklet. -Installation state of the Finsher Front Door
• The aim in changing the output to the Sub Tray based on the SheetDelivered receive timing from the -Damage of the door hinge
IOT is displayed in the Control Panel which displays ’Copying’ message when the [Start] button is -Damage of the interlock detector
pressed, until the IOT stops.
-Check the magnet
For case (1), please check that the same selected paper size has been set on the paper tray.
124-712 Booklet Near Low Staple Warning (F)
For case (2), check that the error codes: 012-231, 012-232, 012-233 or 012-234 has been displayed, and [Fault Name]
refer to the corresponding FIP to repair the problem. Booklet Near Low Staple Warning (F)
[Error Type]
124-709 Stapler sheets counts over warning Warning
Warning Booklet Near Low Staple Warning (F)
The No. of Stapler Sheets exceeded and printing continued. When Near replacement of STAPLE needle was detected
The No. of Stapler Sheets exceeded was detected but printing was continued. Check the following if it is not released by closing the Finisher Front Door.
[Corrective Actions] -Installation state of the Finsher Front Door
-Damage of the door hinge
The No. of Stapler Sheets exceeded was detected but printing was continued.
-Check the magnet
124-710 Output Tray changed from MailBoxSorter
124-713 Booklet Near Low Staple Warning (R)
[Error Type]
warning
[Fault Name]
Booklet Near Low Staple Warning (R)
[Fault Content]
The machine changed output tray from Sorter to another and continued printing.
[Error Type]
Warning
Paper that cannot be output to Mailbox Sorter was detected. (paper size and paper type)
[Fault Content]
Booklet Near Low Staple Warning (R)
Replace the paper with paper that can be output to Mailbox Sorter and rerun the job.
When Near replacement of STAPLE needle was detected
124-711 Stacker Near Low Staple Warning
[Fault Name] Check the following if it is not released by closing the Finisher Front Door.
Stacker Near Low Staple Warning -Installation state of the Finsher Front Door
[Error Type] -Damage of the door hinge
Warning -Damage of the interlock detector
[Fault Content] -Check the magnet
Stacker Near Low Staple Warning
When Near replacement of STAPLE needle was detected
125-311 PSWcont Unexpected Fail
[Error Type]
System Fail
[Fault Content]
PSWcont Unexpected Error
PSW Cont Software Failure
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Troubleshooting
127-210 DFE Communication Fail [Detection Conditions]
[Error Type] The Controller detected the mismatch with the I/F version notified from the DFE.
Service Fail [Corrective Actions]

[Fault Content] • Match the software versions of DFE and ESS.
Controller Detected DFE Comm Error 2.6.1 Software Download
The Green Controller detected communication failure with the DFE. 127-220 DEF Communicaiton Error (video)
Pull out and insert the DFE connection cable. Service Fail
DEF Detected Communication Error (Video)
127-211 DFE Parameter Error [Detection Conditions]
[Error Type] The DFE detected communication error in the Video system.

Controller Detected DFE Parameter Error
The Green Controller detected incorrect parameter for command communication with the DFE. 127-221 DEF Communicaiton Error (Command)
Pull out and insert the DFE connection cable. Service Fail
DEF Detected Communication Error (Command)
127-212 ExtPrint Check Mode Error [Detection Conditions]
[Error Type] The DFE detected communication error in the Command system.
External Print Check Mode Error
The Controller detected an error in the External CDI H/W Check Mode. 127-310 ESR Task Fatal error
• Pull out and insert the command/video cables between the DFE and M/C. System Fail
• Turn the power OFF then ON. [Fault Content]
Fatal error of ESR Task.
127-213 ExtPrint I/F Mismatch [Detection Conditions]
[Error Type] A fatal error occurred in ESR Task.
External Print IF Mismatch
127-311 ExtPRTc Fatal Error
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Troubleshooting
System Fail a fatal error related to WSD Print Service
Fatal error related to ExtPRTc. ESS detected a Video Link error.
Fatal error related to ExtPRTc. Turn OFF then ON the power. If the problem persists, perform the following.
Due to an error in software processing, subsequent processes cannot be performed. OF-01 Common System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 127-315 ThinPrint S/W Fail
sys
127-312 DFE Video Link Fail [Fault Content]
[Error Type] A ThinPrin .print-related fatal error
[Fault Content] A problem has occurred with software processing, causing the processing to stop ever since.
DFE-detected Video Link Fail [Corrective Actions]
DFE detected a Video Link error. If the problem persists, go to the following and solve it.
[Corrective Actions] OF-01 Common System Fail
Disconnect and connect the DFE connection cable.
Turn OFF then ON the power. If the problem persists, perform the following. 127-320 DFE Critical Fail
System Fail
127-313 ESS Video Link Fail [Fault Content]
[Error Type] Fatal error related to DFE.
[Fault Content] An error occurred in the connection to the DFE. Or, the DFE needs to treat the device as SystemFail.
ESS-detected Video Link Fail [Corrective Actions]
[Detection Conditions] Take the corrective actions based on the Fault Code displayed in the DFE monitor, then reboot the sys-
ESS detected a Video Link error. tem.
[Corrective Actions] If the problem persists, perform the following procedures.
1. Check the connection to the DFE.
Disconnect and connect the DFE connection cable.
2. Check the device settings.
Turn OFF then ON the power. If the problem persists, perform the following.
3. Check the DFE HW.
4. Check the device HW.
127-314 WSD Print S/W Fail

127-337 JobTemplate HDD Write Error
[Error Type]
system fail
[Error Type]
System Fail
[Write error in obtaining JT] System Fail
An error has occurred when the Job Template was stored in the local HD. [Fault Content]
[Detection Conditions] Fatal error of FTP Server.
There was a temporary file access failure during polling for internal use, or an error occurred when writing [Detection Conditions]
to a local HDD of the Job Template (besides HDD Full).
A fatal error of FTP Server was detected.
Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence to Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
repair it.
After performing the procedure in
OF-02 HDD System Fail,
127-396 MailIO Soft Fatal error
127-342 JobTemplate Monitor Fail [Error Type]
System Fail
[Error Type]
System Fail
[Fault Content]
Fatal error related to Mail IO.
[Fault Content]
[JT Monitor Failure]
Fatal error related to Mail IO.
Fatal errors to be detected by the JT monitor.
A response such as system function recall error was detected.
127-398 IPP Soft Fatal error

127-353 LPD Soft Fatal error
[Error Type]
[Error Type]
System Fail
System Fail
[Fault Content]
[Fault Content]
Fatal error related to IPP.
Fatal error related to lpd.
Fatal error related to IPP.
Fatal error related to lpd.
127-399 JME Soft Fatal error

127-354 FTP Server Software Fail
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Troubleshooting
[Error Type]
System Fail
[Fault Content]
Fatal error related to JME.
Fatal error related to JME.
127-700 SIP Registration Fail

[Error Type]
warning
[Fault Content]
A failure in registering with the SIP Registration Server
An error has occurred in registering device info with the SIP Registration Server.
Check what the SIP Registration Server is set to on the device.
Check that the SIP Registration Server is available.
133-210 Fax Parameter incorrect [Fault Content]
[Error Type] Data Read Error - Invalid Data
Service Fail [Detection Conditions]

[Fault Content] The specified data cannot be read due to reasons such as the specified data is broken.
Incorrect Parameter • The host may treat this failure as a System Fail.

The parameter value was inappropriate.
OF-07 FAX System Fail
(An error of the interface itself, such as a too long parameter) The necessary parameter is not notified.
NOTE: Depending on the host, this error may not be returned but the Fax card may be reset.
[Corrective Actions] 133-214 Fax USB Open Fail in Initializing
OF-07 FAX System Fail Service Fail
[Fault Content]
133-211 Fax Parameter Value Invalid USB Open failed at initialization.
Service Fail Detected by FAPE (createInstance failed).
Incorrect Parameter Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-07 FAX System Fail
The PV exceeds the range.

[Corrective Actions] 133-215 Fax USB Device Fatal Error
[Fault Content]
133-212 Fax Read Erro No Data USB Device Fatal Error
Service Fail Sent to the FAPE as an asynchronized event.
Data Read Error - No Data Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-07 FAX System Fail
The specified data was not found (incorrect no. or channel).

[Corrective Actions] 133-216 Fax USB Host Fatal Error
[Fault Content]
133-213 Fax Read Error-Invalid Data USB Host Fatal Error
Service Fail Sent to the FAPE as an asynchronized event.
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Troubleshooting
OF-07 FAX System Fail [Fault Content]
Fatal error of Fax Cont.
133-217 Fax Manager Short of Memory [Detection Conditions]
[Error Type] Due to an error during Fax Cont software processing, subsequent processes cannot be performed.
Insufficient Fax Manager Memory OF-11 FAX Job Fail
Sent to the FAPE as an asynchronized event. (Currently undefined) 133-221 Fax Card not respond when system is Booting
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Service Fail
No response at Fax Card booting.
133-218 Fax Card Message Library Short of Memory [Detection Conditions]
[Error Type] The Fax Card did not respond within the specified time on booting.
Insufficient Fax Card Message Library Memory OF-07 FAX System Fail
Sent to the FAPE as an asynchronized event. (Currently undefined) 133-222 Fax Card does not respond intervally
The Fax Card did not respond within the specified time.
133-219 Fax Short of Work Memory [Detection Conditions]
[Error Type] The Fax Card did not respond within the specified time.
Insufficient Working Memory OF-07 FAX System Fail
Due to insufficient memory, the system was unable to reserve the memory required for the processing. 133-223 Fax Card Reset
Fax Card Reset
133-220 Fax Control task detects error [Detection Conditions]
[Error Type] Fax Card Reset
OF-07 FAX System Fail [Detection Conditions]
Due to either a Fax Card failure or Fax Cont SW failure, subsequent processes could not be performed.
133-224 Controller ROM Fax Card ROM mismatch [Corrective Actions]
Service Fail OF-07 FAX System Fail
[Fault Content]
Version mismatch between the Controller ROM and the Fax Card ROM. 133-281 Received unknown message
The Controller detected version mismatch. Service Fail
Upgrade both the Controller and Fax Card ROM to the latest version. Unknown message received.
133-225 Fax address book illegal setting A message not specified in the I/F settings was received from the Fax Card.
Service Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-07 FAX System Fail
After rewritting the Address Book using EasyAdmin and before rebooting, a Service Fail occurred due to
dial error because a speed dial entry was rewritten from the Panel. 133-282 Fax Card download fail
After rewriting the Address Book in EasyAdmin and before rebooting, a speed dial entry was rewritten Service Fail
from the Panel.
[Fault Content]
[Corrective Actions] Software downloading failed and Fax Card separated.
As downloading of Fax Card could not be completed due to either a Fax Card failure or Fax Cont SW fail-
133-226 Illegal country code for Fax ure, subsequent processes could not be performed.
Service Fail Repeat the Fax Card Download. If this failure persists, replace the Fax PWB and the G3 PWB.
Illegal Country Code for FAX Detected OF-14 FAX Card Fail
The code that does not provide FAX Service is set in the System Data Country Code. 133-283 Fax report mail box not open
Set a correct Country code. Service Fail
[Fault Content]
133-280 Fax Option Slot1 Board Fail FAX Report Storage Mailbox Not Open
Service Fail Mailbox Not Open was detected when FAX report is stored in a mailbox.
FAX Service Separated by Service Fail If the problem persists after opening the Mailbox, perform the following procedure to repair it.
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OF-07 FAX System Fail [Detection Conditions]
The ’Receiving Paper Size Tray Mode Function’ is provided to determine ’Which tray to print the Fax-
133-700 Staple/Punch Canceled received data from’. This error can occur when this function is ’enabled.’
Even if this function is ’disabled,’ this error can also occur when printing Fax reports and documents for
[Error Type] polling.
Warning
* When set to automatically print Fax/Internet FAX received documents, this machine automatically
[Fault Content] selects a paper tray. During that selection, any of the following occurs.
Cancel Staple/Punch (printing continued by canceling Staple/Punch instructions). – Since the selected tray is set as ’Unavailable for Fax document print’, the machine selects the
[Detection Conditions] Bypass tray to continue printing.
– Since the paper size in the selected tray is set as a size that cannot be used for Fax, the machine
When it was decided that Staple/Punch could not be carried out due to the paper used for printing, during
selects the Bypass tray to continue printing.
processing of the received FAX document into a printable DataFormat by the Controller.
– Since the paper type (= paper quality) in the selected tray is set as a quality that cannot be used for
[Corrective Actions] Fax, the machine selects the Bypass tray to continue printing.
Change the Staple/Punch position or select paper for the Staple/Punch position.
– If none of the above applies, the selected tray might be malfunctioning.
* This error also occurs when any of the four conditions above is detected when ’the customer selects the
133-701 Replacement Character Detected Bypass tray and tries to print from a mailbox’.
Replacement Character Detected • Load the paper size that can be used for Fax printing.
[Error Type] A3SEF, A4LEF, B4SEF, B5LEF, A4SEF, A5SEF, B5SEF, Letter SEF, Legal (14inch), Legal (13inch),
Ledger, Letter LEF, and Half Letter SEF can be used.
Warning
• Load the paper type (= paper quality) that can be used for Fax printing.->
[Fault Content] Plain Paper, Bond Paper, Recycled Paper, Backing Paper, and Custom Paper can be used.
Character Replacement Detection • When the machine is set to ’Enable Receiving Paper Size Tray Mode Function’, perform any one of the
[Detection Conditions] following:
Character replacement has occurred in destination name, sender name, comment, station name. 1. Select [Settings List] -> [Fax Control] -> [Tray Mode] to add the tray number that the customer wants
[Corrective Actions] to specify for printing.
The character was replaced because the following contained a character that cannot be used: Destina- 2. Select a tray number for the customer’s printing use from the one of the trays that are set in [Settings
List] -> [Fax Control] -> [Tray Mode].
tion name that was specified when this warning has occurred, comment on the sending sheet, station
name of the station setting, sender’s name on the sending record. Instead of selecting [Settings List] -> [Fax Control] -> [Tray Mode], the same settings can be performed
through [SystemData: 820-002] -> [Tray selection in tray mode].
Set the character that can be used by referring to the manual.
(The letter (font) that can be used depends on the destination/configuration.) If the problem persists, perform the following procedure to repair it.
If you do not know the type of letter that can be used, please use only alphanumeric characters. OF-09 Common Job Fail

OF-11 FAX Job Fail
133-710 Tray select fail. Used SMH instead.
[Error Type]
Warning
[Fault Content]
When printing Fax-received documents, it was performed via the Bypass tray since the selected tray
cannot be used for Fax
134-210 Fax Cont Parameter Invalid
[Error Type]
Service Fail
[Fault Content]
Incorrect Parameter
Incorrect parameter (A value out of the PV range was specified, or the parameter is too long, or an error of
the interface itself), the necessary parameter is not notified.
OF-07 FAX System Fail
134-211 Fax Card Main Board Failure
[Error Type]
Service Fail
[Fault Content]
Fax Card Main Board Failure
TBD
Fax Card Main Board Failure
OF-14 FAX Card Fail
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149-500 HCS2 ROM Write Error
[Fault Name]
HCS2 ROM Write Error
[Error Type]
Job
[Fault Content]
HCS2 ROM Detected error during Write
Failed to write in HCS1 ROM during downloading each ROM with the standard method (procedure)
when the whole machine was in DownloadMode.
If the problem persists even after retrying, replace the HCS1 ROM and download with DLD method.
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178-500 HCF 2 Download Fail
[Fault Name]
HCF 2 Download Fail
[Error Type]
Job
[Fault Content]
HCF 2 Download Fail
Error was detected when writing into the HCF-ROM
Does not operate normally because the ROM content has been erased
If the error remains even after retrying, replace the HCF-ROM, and download again to perform the
upgrade.
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127-399 JME Soft Fatal error
[Error Type]
System Fail
[Fault Content]
A JME-related fatal error.
A JME-related fatal error.
A problem has occurred in the software processing and it is not possible to continue with the subsequent
processes.
If the problem persists, turn the Power of the machine OFF, turn the Power ON while pressing the [Start]
button and [Stop] button simultaneously and maintain that state for 6 seconds.
The Print Data that was the cause of the error will be automatically deleted and reboot.
If the problem still persists, proceed to the following to repair the problem.
2.4 NET System Malfunction Verification
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500-030 DC612 Print NG By IOT Wait State [Fault Content]
[Error Type] The document size is different when a Diag job is performed.
History [Detection Conditions]

[Fault Content] -When the size of the detected document is different from the specified document size.
[Detection Conditions] Use a document of the specified size and perform the job again.
The following occurs (However, this includes the cases that may not occur when DC612 starts):
• DC900G: 500-990 DC612 Print NG By Any Reason
Fusing Unit: Shifted to Warming Up and Sagging occurred. [Error Type]
The CC Cleaner Position was moved from the Home Position. History
Fusing Unit Relay State: Shifted to Not Ready. [Fault Content]
Drum Cycle State: Shifted to Cleaning Request. Diag DC612 Test Pattern Print cannot be executed due to unknown reason.
CC Wire Warning: Occurred.
Reserve Tank State: Filling.
Printing could not start due to unknown reason in Diag DC612 Test Pattern Print, or it was aborted. (Only
Drum Crum State: Unknown.
end response)
• DCC5540G/DC540G:
• This occurs during Diag execution only, and Fault Code is displayed on the PC-Diag and Panel.
Fusing Unit: Shifted to Warming Up and Sagging occurred.
Reserve Tank State: Filling.
Perform the same operation again.
Return from the Wait state and try again.
500-033 Diag Document Not Detected/Enough

[Fault Name]
Diag Document Not Detected/Enough
[Error Type]
Diag
[Fault Content]
The document is not loaded or the document is not enough when a Diag job is performed.
-When a Diag job requiring a document is performed and the document cannot be detected.
-When a Diag job requiring multiple documents is performed and the number of loaded sheets is not suffi-
cient to meet the specification.
Load the required number of documents and perform the job again.
500-035 Diag Document Invalid Size

[Fault Name]
Diag Document Invalid Size
[Error Type]
Diag
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2.4.1 Interface (Physical/Logical) 2.4.2 [Not connected to network] or [Unable to find the device
1. Physical Interface Description from the PC]
The following physical interfaces are supported. Get [NET Connection Diagram] and take actions by following the instructions in [2.4.5 Network-Related
(1) IEEE1284*1 Details Check Flow] in this document, and then collect the following information:
(2) USB
• Configuration Report
(3) Ethernet (10BaseT, 100BaseTX) *2
• Check the client settings (Output Port)
*1: Only supported in the Mid range and earlier products.
• Physical interface check
*2: Has a function to automatically detect and switch the transmission speed (10Mbps, 100Mbps,
1000Mbps). • Logical interface check
Also, the transmission speed can be fixed by settings. • Other connection environment check
Printer switching machine
2. Logical Interface Description Availability of printer buffer, etc.
It is possible to set whether to activate the system for each of the following logical interfaces. Default Acti- HUB (Switch, Hub) used, etc.
vation: IEEE1284, SMB (DLC), SNMP (IPX) • Network Capture Log
Supported for receiving print jobs

(1) IEEE1284 (when 1.1IEEE1284 is supported) * Only the products under Mid range are supported.
(2) USB
(3) Lpd
(4) NetWare (supported in DMP-X and earlier models)
(5) AppleTalk (EtherTalk) (supported in DMP-X and earlier models)
(6) SMB (supported in DMP-X and earlier models)
(7) IPP
(8) Internet FAX Print
(9) Port9100
(10) CWIS File Upload Print
Supported for receiving Scan jobs

(1) Salutation Scan [CP, CFP] (supported in DMP-6 and earlier models)
(2) FTP Client [CP, CFP]
(3) Internet Fax Send [CP, CFP]
(4) SMB Client [CP, CFP]
(5) WebDAV Server [CP, CFP]
Supported for management interface

(1) SNMP
(2) CWIS
Supported for other services

(1) FTP Server (supported in DMP-X and earlier models)
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Version 1.2 2-622 2.4 NET System Fault Check
2.4.3 No output is available, no data is printed 2.4.4 Printing can be performed but abnormally
1. Check whether the Controller ROM and Printer Driver are the latest version. 1. Check whether the Controller ROM and Printer Driver are the latest version.
If it is not the latest, always upgrade the software. (See 2.6.1 Software Download.) If it is not the latest, always upgrade the software. (See 2.6.1 Software Download.)
After checking the above items, check whether the Indicator is blinking and take the corrective actions 2. Ask the customer about the status of unavailable printing and based on it, collect the following informa-
accordingly. tion:
(1) When the Indicator (Panel Send/Receive Lamp) is blinking • Configuration Report
It is highly possible that print data cannot be decomposed in the Printer. • Check PDL name
Perform the corrective actions according to [2.4.5 Network-Related Details Check Flow] in this doc- • Check the Printer Driver name and version.
ument, and then collect the following information: • Check the Printer Driver settings in details.
• Configuration Report • Perform Printer setting printing in each mode
• Check the panel message (error message, etc). • Print sample that has been printed improperly
• Error History Report • Print sample that has been printed properly (including the samples from other machines)
• Job History • Create Print files on the PC and collect them on CD-R.
• Shutdown History Report
• Check the Printer Driver name and version.
• Check the Printer Driver settings in details.
• Network Capture Log
• Create Print files on the PC and collect them on CD-R.
[How to Create Print file]
Method 1)
i. Select [Print] from File menu in the target document.
ii. In [Print] screen, select the [Output to File] check box and click [OK].
If there is no [Output to File] check box displayed in the [Print] screen, create the file in Method
2.
iii. Enter a descriptive file name in ’File Name’ using a customer name and date, and click [OK] to
create a Print file in the specified destination.
Method 2)
i. Open the Printer Driver Properties and select the [Ports] tab. The screen shown on the right
appears.
ii. In [Ports], select [FILE:] in the list and click [OK] to close the Properties screen.
Take note of the port setting before it was changed in [FILE:] in order to restore the port to origi-
nal setting after creating a Print file.
iii. Select [Print] from File menu in the target document.
iv. The [Output to File] screen appears. Specify a storage destination and file name, and click
[OK] to create a Print file in the specified destination.
v. Restore the port to the original setting by using Steps a and b shown above.
(2) When the Indicator (Panel Send/Receive Lamp) is not blinking
It is highly possible that connection is not established and hence print data has not reached the
Printer.
Obtain the information relevant to the items described in 2.4.2 [Cannot connect to the network].
2.4.5 Network-related Details Check Flow 3. Check at [Documents Cannot Be Deleted from [Printer] Window]
2.4.5.1 Check Flow at SMB Failure (supported in DMP-X and earlier models) Table 3
The following describes the possible causes, check procedures, and corrective actions when a failure occurs
Cause Check Method Action
when SMB is used.
Try to delete all the print data From the [Printers] menu, check whether Select the print data to be
1. Check at [Printer Not Found] displayed in [Printers] win- the system is trying to delete the print data. deleted and delete the print data
dow. (This can only be done ([Clear Print Jobs] menu) from [Documents] menu in the
Table 1 by the administrator of this [Printers] window. ([Cancel Job]
machine.) menu)
There are different print data Check that the name displayed [Owner] of Log in to Windows using the
The operation protocols of the Though the printer can be found when Match the SMB transport proto- owners. the selected print data matches the login name displayed in [Owner] of the
computer and the machine are search is performed using [Search Other cols (NetBEUI, TCP/IP) of the name who has logged in to Windows. print data to delete the data.
different. Computer] ([Start] > [Search] > [Other machine and each computer. Service Pack 4.0 or later is not Check the version of Service Pack, which Install Service Pack version 4.0
Computers], it cannot be found in [Net- installed. (For Windows NT is displayed at start up of WindowsNT 4.0. or later.
work Computers]. 4.0)
Networks (subnets) are differ- Though the printer can be found when When the machine and the com-
ent. search is performed using [Search Other puter are in different networks,
4. Check [Machine Settings]
Computer] ([Start] > [Search] > [Other check with the System Adminis-
Computers], it cannot be found in [Net- trator. (1) IP Addresses are addresses that are managed in the whole system. Consult with the Network
work Computers]. Administrator thoroughly before perform setting.
The host name set in the Print the [Configuration Report]. Check Use CentreWare Internet Ser- (2) Depending on the network environment, set the subnet mask and gateway settings only if neces-
machine already exists. that [Host name duplicated] is described vices to change the host name to sary. Consult with the Network Administrator to set necessary settings.
in the SMB status information. an unduplicated name or return (3) If a memory becomes insufficient when [Enabled] is set for the port status, the port status may be
the machine settings to default. automatically reset to [Disabled]. In this case, set [Disabled] for unused ports or change the mem-
ory allocated capacity.
2. Check at [Print Not Available] (4) Depending on the usage environment, set the receiving buffer capacity [SMB (Spool)] size. When
the receiving buffer capacity [SMB (Spool)] size is smaller than the sent data, the data may not be
Table 2 able to be received.
5. Check [Computer Settings]
(1) IP Addresses are addresses that are managed in the whole system. Consult with the Network
The machine is processing a Check that the printing is in progress in the After print process has been Administrator thoroughly before perform setting.
print request from another machine. (A write error dialog appears completed in the machine, issue
(2) To perform network settings (such as IP address), etc. on the host used under NIS (Network Infor-
computer. indicating that there are no areas to stored a print request or switch the
mation Service) management, consult with the NIS Administrator.
(When [Do not spool] is set for the files in queue.) machine setting to [Spool to
[Receiving Buffer]) Memory]. 6. Check at Power OFF
The number of connections in As the port connection is hold for [since a Wait for a while and issue the Before turning OFF the machine, take note of the following:
the machine has exceeded job request has been issued to Net until same print request again. (1) When [Memory] is set for [SMB (Spool)]
the maximum value. printing is complete], it is also hold when Or, check the number of users All the print data including the data being printed that have been spooled in the machine memory will
the printer is paused due to no paper. that can use the machine at the be deleted.
Check the maximum number of sessions same time and set the maximum When the power is turned ON again, no print data remains. However, if the power is turned OFF
of SMB from the EWS [Protocol] menu to number of sessions to an appro- immediately after the print instruction, the print data may be stored on the computer.
check whether Jobs reaching or exceed- priate value from the EWS [Proto-
col] menu. In this case, even if a new print instruction is issued after the power is turned ON, the stored print
ing the [Maximum Number of Sessions]
data will be printed first.
were requested simultaneously at the site.
(2) When [Hard Disk] is set for [SMB (Spool)]
All the print data including the data being printed that have been spooled in the machine hard disk
will be saved.
When the power is turned ON again and a new print instruction is issued, the stored print data will be
printed first.
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(3) When [Do not spool] is set for [SMB (Spool)] 1. Check at [Printing Not Performed]
All the print data including the data being printed that have been spooled in the machine receiving
buffer will be deleted. When the power is turned ON again, no print data remains. Table 4
However, if the power is turned OFF immediately after the print instruction, the print data may be Cause Check Method Action
stored on the computer.
The network configura- Check that the data link lamp of the network Set the frame type that has been set
In this case, even if a new print instruction is issued, the stored print data will be printed first. tion devices (HUB etc.) configuration device port that is connected to for the file server to be connected
7. Check [At Printing] do not match the auto- the machine is lit on. from the machine.
(1) When [Hard Disk] or [Memory] is set for [SMB (Spool)] matic settings of the Check that the same frame types are used in
frame type. the file servers that exist on a network.
When the machine starts receiving print data and the print data size is larger than the hard disk or
memory remaining capacity, the print data will not be recieved. A failure has occurred Use NWADMIN from the workstation to Replace the non-communicating
on the network from a check that the target printer objects can be network cable that exists between
NOTE: If the print data exceeds the receiving capacity, some computers will resend data workstation to a printer. viewed. the workstation and the printer.
immediately. In this case, the computer may look like it has hanged. To correct this, cancel the The user name of a job Use NWADMIN from the workstation to view 1. Resend print data to the print
sending of print data at the computer.
sender or the group the target queue objects and check that the queue in which the user name of the
(2) When [Do not spool] is set for [SMB (Spool)] name to which the job user name of the job sender or the group job sender or the group name to
sender belongs is not name to which the job sender belongs is reg- which the job sender belongs has
When a print request is received from a computer, the print requests from other computers cannot
registered in the [Users] istered in the [Users] information. been registered in [Users] of [Print
be received.
for Print queue. Queue Information].
(3) When the IP Address or the name of the computer has been changed 2. Use NWADMIN from the worksta-
When the IP Address or the name of the computer has been changed, the query and cancelation of tion to register the user name of the
processes from the machine cannot be performed properly. With no print data stored in the machine job sender or the group name to
receiving buffer, turn the machine OFF and ON. which the job sender belongs in the
[Users] of [Print Queue Information].
NOTE: The print cancelation/forced output processes of the print data stored in the machine
receiving buffer can be done from the machine Operation Panel. Refer to [11 Job Check] in Sending jobs to the print Use PCONSOLE to check that [Yes] is set for Set it to [Yes] using PCONSOLE.
[User Guide] for more information on how to do this. queue is prohibited. [User can register data to queue] in the [Cur-
rent Queue Status] of [Print Queue Informa-
(4) When the machine is in the offline state tion].
When the machine is in offline state and a print instruction is issued from a computer, the data will not Same as above Use NWADMIN from the workstation to Use NWADMIN from the worksta-
be received in the machine, and an error dialog box appears on the computer indicating that write check that the operator flag is checked in tion to check that the each item for
error has occurred. However, for SMB, the print data can be received from the computer even when [Identification] for the target print queue. the operator flag is checked in [Iden-
the machine is offline. tification] for the target print queue.
(5) Deleting Jobs The user name of a job Use NWADMIN from the workstation to 1. Resend print data to the print
For WindowNT 4.0, jobs can be deleted when Service Pack 4.0 or later is installed. When a job is sender or the group check that the user name of the job sender or queue in which the user name of the
deleted while data is being received, write error appears. In this case, the [Retry] button on the error name to which the job the group name to which the job sender job sender or the group name to
dialog box is disabled. sender belongs is not belongs is registered in [Users] of the target which the job sender belongs has
defined for the print print server. been registered in [Users] of [Print
server users of a print Server Information].
2.4.5.2 Check Flow at NetWare Failure (supported in DMP-X and earlier mod- server. 2. Use NWADMIN from the worksta-
els) tion to register the user name of the
The following describes the possible causes, check procedures, and corrective actions when a failure occurs job sender or the group name to
during NetWare usage. which the job sender belongs in the
[Users] information of the target print
server.
Table 4 Table 4
Cause Check Method Action Cause Check Method Action
The print queue that has Use NWADMIN from the workstation to 1. Resend print data to the print The default device Print [Configuration Report] to check the 1. Use a correct Ethernet address to
sent print data is not check that the target printer is allocated in the queue that has been allocated to the name setting is wrong. lower 6 digits (3 bytes) of the Ethernet set the device name.
allocated to the printer. list of the printers in service in [Allocation] of printer. address. 2. Set the device name to other than
the target print queue. 2. Use NWADMIN from the worksta- the default value.
tion to add a target queue using [Allo- No directory tree name Print the [Configuration Report] to check if a Set a tree name.
cation] of the target printer. is set. tree name is set.
The data type of the print - When the workstation uses Win- Context is not set in Print the [Configuration Report] to check if a Set the Context.
data does not match the dows, make settings so that it does place. Context is set.
print environment set- not output Ctrl-D.
Another printer object Use NWADMIN from the workstation to 1. Use the CentreWare Utilities CD-
tings of the workstation.
has been connected. check that a correct object has been allo- ROM from the workstation to set the
The number of print Use NWADMIN from the workstation to Resend print data to the print queue cated in the Layout Information of the desired file server name/tree/context/opera-
queues that exceeds check that the desired print queue is allo- that has been allocated to the printer. print server. tion mode correctly.
the maximum number of cated in the list of the printers in [Allocation] of 2. Use the CentreWare Internet Ser-
supported queues has the target printer. vices from the workstation to set the
been set. file server name/tree/context/opera-
No slave file servers Use PCONSOLE from the workstation to Use PCONSOLE from the workstation mode correctly.
have been set (bindery check that a slave file server is registered in tion to register a slave file server and The NetWare port is not Print the [Configuration Report] to check if Enable the NetWare port.
service mode). [Service NetWare Server] of the appropriate then reflect the setting parameters. enabled. the NetWare port is enabled.
print server in [Print Server Information].
The file server is down. Search for a target file server from
Printer types are differ- Use PCONSOLE from the workstation to Use PCONSOLE from the worksta- [Network Computers].
ent. check that Port: LPT1 and Position: Auto tion to set Port: LPT1 and Position: A printer with the same Turn OFF the machine and use NWADMIN Use the CentreWare Utilities CD-
Mode (Local) are set in [Print Server Informa- Auto Mode (Local), and reflect the
device name exists on a from the workstation to check that the appro- ROM from the workstation to set a
tion] > [Printers] > [Environment Settings for setting parameters.
network. priate printer object status is set to job different device name.
Printer xxx]. standby.
The slave file server set- Use PCONSOLE from the workstation to If it is not set to [Defined by Other Set- The NetWare port is not Print the [Configuration Report] to check if For IPX/SPX, activate the NetWare
tings are different (bind- check that [Defined by Other Settings] is dis- tings], change it to [Defined by Other
enabled. the network number remains [0000000] server.
ery service mode). played for the printer type in [Print Server Settings] and then reflect the setting
(NetWare server down) when the IPX/SPX is For TCP/IP, set a fixed IP address or
Information] > [Printers] > [Environment Set- parameters. being used. activate the address providing
tings for Printer xxx].
Also check if the IP address remains [0.0.0.0] server (DHCP).
The sheet number of the Use NWADMIN from the workstation to Use NWADMIN from the worksta- (Fixed IP address not set, or address provid-
print data is different select a target printer and then check that the tion to match the number for [Start ing server (DHCP) is down) when TCP/IP is
from the sheet number start sheet number in the environment set- Sheet] with the number of the print used.
that has been set in the tings is the same as the number of the print data in the environment settings for
printer. data. the target printer. 2. Check at [Printing not performed as desired]
IPX checksum level set- Use the set command in the file server con- Enter the following command in the
tings are different. sole screen to check the IPX checksum is not file sever console screen to set the Table 5
set to Level 2. IPX checksum to Level 0 or Level
1.set Enable IPX Checksum=x (x: 0
or 1) Different printer lan- Check the printer language in the Match the printer languages set in the
NCP packet signature Use the set command in the file server con- Enter the following command in the guages are set in the machine. print data and the machine.
level settings are differ- sole screen to check the NCP packet signa- file sever console screen to set the print data and the
ent. ture is not set to Level 3. NCP packet signature to Level 0, 1, machine.
or 2 and then restart the file
server.set NCP Packet Signature
Option=x (x: 0, 1, or 2)
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Troubleshooting
3. Check at [Printer failure not notified] – The host is sending the print data as it is being created, which results in data send delays.
– Unable to adjust the data transfer between machine and host, which results in inter-
Table 6 rupted communication.
The notifier is not regis- Use PCONSOLE from the workstation to Register the user name of a job <Cause 2> The machine has reached its maximum job count and entered a state where it is no
tered in the notifier list of check that the user name of a job sender or the sender or the group name to which longer able to receive communication.
the print server. group name to which the job sender belongs is the job sender belongs in [Notifica- – In this case, if the host ends the communication and attempts a re-send, it will end up as
registered in [Print Server Information] > tion]. ’completed with error’ as it is being received at the machine.
[Printers] > [Environment Settings for Printer
xxx] > [Notification]. <Cause 3> At the end of TCP communication at the host, TCP/RTS is sent. (This is a host side
problem)
4. Check at [Job completion not notified]
• Workaround for Cause 1 & 2
Table 7
Change the following settings and try the operation again from the machine (try one by one,
Cause Check Method Action starting from Change 1).
The NOTIFY option was Check that the NOTIFY option is set for Set the NOTIFY option for sending <Change 1>
not set for sending print sending print data. print data from a workstation. Select the [LPR Byte Counting Enabled] check box of Windows [LPR Print].
data from a workstation. -> By selecting the check box, the PC that is performing the print will check the print data before
NetWare CASTOFF was - Execute NetWare CASTON on the sending it out.
executed on the user user workstation. [How to set [LPR Print]]
workstation.
– Open the Printer Driver [Properties] and click [Configure Port] in the [Ports] tab.
– On the [Cofigure Monitor] screen, selecting the [LPR] check box in [Protocol] changes
2.4.5.3 Check Flow at TCP/IP (LPD) Failure [LPR Settings] to the edit screen.
The following describes the possible causes and actions when a failure occurs when TCP/IP (LPD) is used.
<Change 2>
1. There is no print output or the job was forcibly terminated.
Change the TCP Receive Window Size (C/L: 771-046 (CE)) of the machine to 16384 bytes
[For DMP 2007-2c and later. From DMP-9-4a onwards, the default is 4096 -> 16384].
(1) Inquiry details (symptoms)
-> For lines with long transmission delay time, increasing the window size will improve the
During TCP/IP print, throughput.
Symptom 1) There is no printout and there is no record in Job History (when the memory settings is
[Spool to Hard Disk] or [Spool to Memory]).
<Change 3>
Symptom 2) The print job was forcibly terminated (when the memory settings is [No Spooling]).
Change the Communication Timeout settings value from DEF: 16 s -> 60 s.
-> If the data send from host side is delayed, increasing the timeout time could improve the situ-
(2) Cause ation.
i. Cause 1) The machine detects a data receive timeout and cancels the job.
ii. Cause 2) The machine detects a print data size that exceeds its limit of 2GB and cancels the • Check items for Cause 3
job.
If it is possible to use Wireshark for analysis, check whether TCP/RTS is sent at the end of TCP
communication from the host. If it is sent, this is a host side problem.
(3) Action
If you are predicting that the print data size is large, create the print file ([Output to File]) and check If the situation does not improve even after that, an Adjustment is required. Retrieve the ’cus-
whether it exceeds the machine limit of 2GB. tomer provided information (required)’ and ’obtained logs information (required)’, and contact
• If it exceeds 2GB, it can be avoided by changing the print method to TCP/IP (Port 9100). the support department.
• If it is smaller than 2GB, it could be due to the following causes.
<Cause 1> The machine detects a data receive timeout due to the following reasons. • [Customer provided information (required)]
1. Host information (vendor/model name, OS Version), the following setting status
-LPR byte count: enabled check condition <Change 2>
-Page print mode: Enabled/Disabled Using the [Print Page Mode] of machine changes the print processing method at the machine and
enables a reduction in amount of data to be processed, which in turn potentially result in faster pro-
2. Model name of machine, SW Version, the following setting status cessing. When the size of the document to be printed is large or when it is taking a long time for the
actual printing to start after instructing to print, do try the [Print Page Mode].
-Spool destination: [Memory/Receive Buffer Size], [Hard Disk], [No Spooling/Receive Buffer
Size]
-Connection Timeout Value (C/L: 770-065) To use the [Print Page Mode], the following settings can be made at the Printer Driver.
-TCP Window Size (C/L: 771-046) i. On the [Graphics] tab, set the [Print Mode] to [Normal].
ii. On the [Advanced] tab, set the [Page Print mode] to [Enabled].
• [Obtained logs information (required)] * When using the [Page Print Mode], there may be cases where the image quality is lower compared
to [Normal]. (E.g. Photograph and color filled parts can end up with granular quality)
At problem reconstruction:
1. Obtain the controller log
<Change 3>
2. Obtain packet capture at machine side
Set the machine from [Spool to Hard Disk] to [No Spooling]. This will slow down the output start time
as it waits for each page to be fully received before instructing to print.
(However, as this reduces the number of simultaneous connected sessions to 1, it has the demerit
2. It takes a long time for print to be output or the printout itself is slow of removing the ability to simultaneously receive print data from multiple PCs.)
• [Customer provided information (required)]
(1) Inquiry details (symptoms) 1. Host information (vendor/model name, OS Version), the following setting status
It takes a long time for print to be output or the printout itself is slow -LPR byte count: enabled check condition
-Page print mode: Enabled/Disabled
(2) Cause
i. Cause 1) The host is taking a long time to generate print data 2. Model name of machine, SW Version, the following setting status
ii. Cause 2) A delay has occurred when receiving the print data and the communication is taking -Spool destination: [Memory/Receive Buffer Size], [Hard Disk], [No Spooling/Receive Buffer
a long time Size]
iii. Cause 3) The processing of print data is taking a long time -TCP Window Size (C/L: 771-046)
(3) Action • [Obtained logs information (required)]

<Check 1> At problem reconstruction:
Request for the host side to find the completed print data and send it (*1). If the situation improves, it 1. Obtain the controller log
means that the host is taking a long time to generate print data.
2. Obtain packet capture at machine side
Request for investigation at the host side.
(*1) Create a print file ([Output to File]) and print using lpr command.
Change the following settings and try to perform the same operation again from the machine.
<Change 1>
Change the TCP Receive Window Size (C/L: 771-046 (CE)) of the machine to 16384 bytes [For
DMP 2007-2c and later. From DMP-9-4a onwards, the default is 4096 -> 16384].
-> Due to the effect of network environment (via VPN, separate network, etc.), narrow TCP receive
window size at the device, and etc., there could be network communication delays at TCP level.
(On the packet, the interval of send time for host side print data is empty)
If the situation does not improve even after that, the print time could possibly be shortened by the fol-
lowing method.
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3. For Windows 95, Windows 98 and Windows Me When no printing is available or desired printing is not performed, follow the check procedures described
below to take the corrective actions.
Table 8
Table 9
Cause Status Display Check Method Action
The machine is con- Printing Not Available Check with the net- Connect the machine directly to
nected to a network that status (Network Error) work System Adminis- the network in which the com- Incorrect IP Address is Ask the Network Administrator to Set a correct IP Address in the machine.
is different from the com- trator that a router or puter is connected. set. check if the IP Address set in this
puter. gateway exists machine is correct.
between the network When the LPD spool is Check the LPD spool memory capac- 1. If the print data capacity of a single file
in which the computer set for a memory spool, ity and compare it with the print data exceeds the memory capacity upper limit,
is connected and the the print data size in a sin- capacity that is tried to send in a single split the file into smaller sizes than the
network in which the gle print instruction sent print instruction. memory capacity upper limit and then send
machine is connected. from a computer the print instruction.
Connection cannot be Printing Not Available Not required Request the network System exceeds the upper limit of 2. If the print data capacity of multiple files
established due to the status (Network Error) Administrator to check for any receivable capacity. exceed the memory capacity upper limit,
failure on the network network failures. reduce the number of files being sent
from a computer to the simultaneously for printing.
machine. A failure that cannot be Check if an error is displayed on the Turn the power OFF and ON.
The machine was turned Printing Not Available Check that the Turn ON the machine. repaired has occurred Operation Panel display. Wait for the display to light off and turn ON
OFF after print instruc- status (Network Error) machine is turned ON. during printing. the power again.
tion had been issued The transport protocol Check the selected transport proto- Select the transport protocol that matches
from a computer. Or, a that matches the com- col. the computer.
print instruction was puter is not selected.
issued from a computer The data type of the print - Make settings so that Ctrl-D will not be out-
when the machine is
data the machine tries to put.
turned OFF.
process is different from
Print instructions are Printing Not Available Not required None (printing will be automati- the data type of the print
issued from multiple status (Network Error) cally resumed). data sent from a com-
computers to the puter.
machine at the same
The specified printer lan- Check the specified printer language Specify the printer language that matches
time. guage is different from and the printer language of the print the printer language in the print data.
Print files cannot be Printing Not Available Open [My Computer] Delete unnecessary files to the printer language of data.
spooled due to insuffi- status (Spool Error) and right-click the disk secure the disk free space. the print data.
cient computer disk in which the system is Then, select [Pause] from the The printer driver Check if the Printer Driver that was Select the Printer Driver that was provided
capacity. installed (e.g. Drive C). [Documents] menu of the [Print- attached to the machine provided with this machine has been with this machine.
Select [Properties] ers] window to clear the pause is not used (a printer selected. If it is not found in the selection items, install
from the displayed status (resumes printing). driver from other manu- and select the Printer Driver that was pro-
menu to check the free facturers is used). vided with this machine.
disk space.
Precautions and Limitations

4. For Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003
The following describes the precautions and limitations for TCP/IP (LPD).
Machine Settings
• IP Addresses are managed in a whole system. Consult with the Network Administrator thoroughly before
perform setting.
• Depending on the network environment, perform the subnet mask and gateway settings if necessary.
Consult with the Network Administrator to set necessary settings.
• If a memory becomes insufficient when [Enabled] is set for the port status, the port status may be auto- NOTE: The print cancelation/forced output processes of the print data stored in the machine receiv-
matically reset to [Disabled]. In this case, set [Disabled] for unused ports or change the memory allocated ing buffer can be done from the machine Operation Panel. Refer to [11 Job Check] in [User Guide]
capacity. for more information on how to do this.
• Depending on the usage environement, set the receiving buffer capacity [lpd (Spool)] size.
2.4.5.4 Check Flow at CentreWare Internet Services Failure
When the receiving buffer capacity [lpd (Spool] size is smaller than the sent data, the data may not be
The following describes the situations and corrective actions when a failure occurs when [CentreWare Inter-
able to be received.
net Services] is used.
Computer Settings
• IP addresses are managed in a whole system. Consult with the Network Administrator thoroughly before Table 10
perform setting.
Symptoms Action
• To perform network settings (such as IP address), etc. on the host used under NIS (Network Information
Service) management, consult with the NIS Administrator. Cannot connect to the [CentreWare Check that the machine is operating properly. Check that the machine
Internet Services] is turned ON.
At Power OFF Same as above Check that [Internet Services] is activated. Print the [Configuration
Report] for checking.
Before turning the machine OFF, take note of the following:
Same as above Check that the Internet address has been entered properly. Check the
• When [Memory] is set for [lpd (Spool)]
Internet address again. When unable to connect, enter the IP Address
All the print data including the data being printed that have been spooled in the machine memory will be and connect again.
deleted. When the power is turned ON again, no print data remains.
Same as above Check if a proxy server is used. Connection might not be possible
However, if the power is turned OFF immediately after the print instruction, the print data may be stored depending on the Proxy Server. When proxy server is not used, set the
on the computer. In this case, even if a new print instruction is issued after the power is turned ON, the Web browser to [Do not use proxy server] or set the used address to
stored print data will be printed first. [Do not use proxy server].
• When [Hard Disk] is set for [lpd (Spool)] [Wait for a while] appears and stays. Wait for a while without doing anything. If the situation has not been
All the print data including the data being printed that have been spooled in the machine hard disk will be changed, select the [Update] button. If the situation does not change
saved. When the power is turned ON again and a new print instruction is issued, the stored print data will after selecting the [Update] button, check if the machine is operating
be printed first. properly.
• When [Do not spool] is set for [lpd (Spool)] The [Update] button is not function- Check that the specified Web browser is used. Refer to [Communica-
All the print data including the data being printed that have been spooled in the machine receiving buffer ing. Or, even if a menu in the left frame tion (Port/Protocol) Setting Items in CentreWare Internet Services] in
will be deleted. When the power is turned ON again, no print data remains. is selected, the right frame cannot be User Guide to check the used Web browser is supported.
refreshed.
However, if the power is turned OFF immediately after the print instruction, the print data may be stored
on the computer. In this case, even if a new print instruction is issued after the power is turned ON, the The screen display collapses. Change the window size of the Web Browser.
stored print data will be printed first. The latest information is not dis- Select the [Update] button.
At Printing played
• When [Hard Disk] or [Memory] is set for [lpd (Spool)] Selecting the [Apply new settings] Check that the entered values are correct. If invalid values have been
button does not reflect settings. entered, they are automatically changed to values within the limit
When the machine starts receiving print data and the print data size is larger than the HDD spool area or
range.
memory remaining capacity, the print data will not be received.
Same as above Check that the machine is operating or has completed operation using
NOTE: If the print data exceeds the receiving capacity, some computers will resend data immedi- the machine Operation Panel. If Auto Reset function is set, the settings
ately. In this case, he computer may look like it has hanged. To correct this, cancel the sending of in CentreWare Internet Services will not be applied until the specified
print data at the computer. time has passed. Wait for a while.
• When [Do not spool] is set for [lpd (Spool)] Selecting [Apply new settings] dis- 1. Check if the password is correct. The password confirmation entry
When a print request is received from a computer, the print requests from other computers cannot be plays a message such as [Invalid or does not match. Enter a correct password.2. Restart the machine.
unrecognizable response was
received.
returned from the server] or [No data
• When a computer IP Address or name has been changed
found] on the Web browser.
When the IP Address or the name of the computer has been changed, the query and cancelation of pro-
Jobs cannot be deleted. Wait for a while and then select the [Update] button.
cesses from the machine cannot be performed properly. With no print data stored in the machine receiv-
ing buffer, turn the machine OFF and ON. Cannot enter Japanese characters. Use Shift-JIS code. And do not use single-byte Katakana characters.
Cannot enter Kanji characters. Kanji characters cannot be entered for the items displayed with [*].
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2.4.5.5 Check Flow at Scanner Failure – Condition 3: After outputting the network communication report at error occurrence (771-074
1. When a document is retrieved from a folder = 1), Ntstatus contains STATUS_USER_SESSION_DELETED and ’0xc0000203’.
• If [Do not delete] is set for [Delete Document After Retrieval], multiple clients can access the same
document. 3. Action
• If [Delete] is set for [Delete Document After Retrieval], only 1 client can access the same document. Set the SMB Client Communication Protocol Version (771-382) to ’1’ and try the operation again.
The document stored or read by a client cannot be viewed from the other clients. – 0: Present all usable versions to the server and select at server side. (Default)
In both cases, documents can be added to the accessed folder. – 1: Present only SMB 1 to the server.
• The documents that have been retrieved using CentreWare Internet Services will not be deleted
regardless of the setting in [Delete Document After Retrieval]. • <DMP-XI-1a and later> During scan transfer, the account is locked even though the designated lock
2. Screen Display count that was set at the server side had not been reached
When the document with a lot of colors is scanned, they cannot be displayed properly in the display mode
that displays using fewer colors than the scanned colors. Use the display mode that allows displaying Inquiry details (symptoms)
using more colors than the colors used in the image.
– A Kerberos authentication/SMB authentication failure during scan transfer caused an account lock
3. A network scanner driver and Mailbox Viewer 2 are used at the same time. to occur even though the designated lock count that was set at the server side had not been
When a computer uses a network scanner driver and Mailbox Viewer 2 at the same time, it will not be able reached.
to connect to this machine.
When multiple computers use the network scanner drivers or Mailbox Viewer 2 to retrieve documents 1. Cause
from the same machine at the same time, up to 3 computers can be connected.
If the Kerberos authentication/SMB authentication had failed, fallback operation is performed while
4. When the documents stored in folder is printed lowering the authentication strength, causing multiple login failure logs to be recorded at server side
When stored documents are to be printed (the documents are to be retrieved) by selecting [Folder] from and results in the occurrence of account lock.
the machine touch panel display, scanned documents cannot be printed.
5. When a TIFF file is used 2. Action
The TIFF files that have been created using CentreWare Scan Services or Mailbox Viewer 2 are com- When the symptom has occurred, prevent the fallback operation from being performed by setting
pressed using the MMR, MH, JBIG, or JPEG compression method. To open a TIFF file, use the applica- the SMB Client Authentication Method (771-387) value at which auhentication is successful while
tion software applicable for those compression methods. lowering the authentication strength.
NOTE: JBIG compressed TIFF files cannot be created in Mailbox Viewer 2. – 0: Perform fallback of authentication method (5 -> 4 ... -> 1). (DEF)
– 1: Retry authentication at LMv1 only.
6. Restrictions on Scan Capacity and No. of Sheets
– 2: Retry authentication at LMv1/NTLMv1 only.
The maximum read capacity for a page is 297x432 mm. A3 or 11x17 inch for the standard size
– 3: Retry authentication at LMv1/NTLMv1/Kerberos or NTLMSSP only.
The folder system allows up to 999 pages to be read in a single scan operation.
– 4: Retry authentication at LMv2/NTLMv2/NTLMSSP only.
• <DMP-XI-1a and later> During scan transfer to NAS server, 027-529 Error occurs. – 5: Retry authentication at LMv2/NTLMv2/Kerberos or NTLMSSP only.
1. Cause * 5 is the highest authentication strength

NetApp NAS servers does not support commands that are output from FX devices. Although the
process can succeed up to server name resolution and auhentication, the subsequent connection 3. Precautions
request (Tree Connect) to a share name will result in the STATUS_USER_SESSION_DELETED When transferring to multiple addresses, fixing the authentication method may cause problems to
error. occur.
For example, when transferring to both Windows and NAS servers, fixing the authentication
2. Identifying a Cause method for normal operation at the Windows server could cause a transfer failure if that authentica-
When the error marked at the customer’s locale matches the next conditions, the following phe- tion method is not supported by the NAS server. In such cases, operate using the standard fallback.
nomenon may occur.
– Condition 1: Error Code is 027-529. • <DMP-XI-1a and later> When storing using Scan To PC with a blank user name, 018-505 (SMB User
– Condition 2: The send destination is a NAS server (of NetApp manufacture). Authentication Failure) error is displayed.
1. Cause When a network related problem has occurred during Scan to PC (SMB) or Scan to Mail, communication
Although authentication is successful, guest permissions were not assigned. test can be performed using the standalone device as the target device. Furthermore, in order to resolve
the Path MTU Discovery black box problem, the datagram length (total of IP packet portion and data por-
<Models earlier than DMP-XI-1a use a different authentication method where a blank user name
tion) during a ping can be customized.
does not cause an error.>
NOTE: When sending Jumbo Frame (datagram is 1501 or longer), ping cannot be performed unless
2. Action the following conditions are met.
Set the Authentication Request Method for Blank User Name (771-383) to ’1’ and try the operation 1. ’Gigabit Ethernet’ is installed
again.
2. The datagram length is shorter than the MTU size settings value.
– 0: Perform authentication request by treating user name as empty string. (Default)
– 1: Perform authentication request by treating user name as ’Guest’.
If a Gigabit Ethernet is installed, the MTU size can be changed using C/L 771-237.
– 576 to 9000, default is 1500
2.4.5.6 Check Flow at Mail Failure
Corrective Action 1. When using multi I/F, make sure that Ethernet 1 is specified as the sending port (Ethernet 2 does not
The following describes the corrective actions for troubles when Mail Notice Service, Print E-mail, or Scanner support Jumbo Frame)
(Send E-mail) is used. Even after making the previous settings, a ping send will still fail if the ping recipient terminal and any
router on the path do not support Jumbo Frame.
Table 11
The ping response timeout value can be changed using C/L 771-258. (1~65535)
– Default is 1000 ms
Symptoms Action
Cannot receive E-mails 1. Check that the machine mail address has been set. – Ping Connection Test
(Print E-mail) 2. Check that [Receive E-mail] is set to [Enabled]. 1. Select [Tools] -> [Protocol Settings]. (Figure 1)
3. Check that the SMTP server IP address and the POP3 server IP
address (when POP3 is selected for receiving protocol), etc. are set
properly.
4. Check that the POP user name and password are set properly.
5. Check that [Domain List] has been set. Check that the user’s
domain is included in the receive-allowed domains using CentreWare
Internet Services.
6. Check that the SMTP and POP servers are operating properly.
Check with the Network Administrator.
Mails cannot be sent 1. Check that the machine mail address has been set.
(Mail Notice, Scanner (Send E-mail)) 2. Check that [Mail Notice Service] is set to [Enabled]. (For mail notice)
3. Check that [Send Mail] is set to [Enabled].
4. Check that the SMTP server IP address etc. is set properly.
5. Check that the notification items to be sent have been set correctly.
(For Mail Notice) Check settings from the CentreWare Internet Ser-
vices Properties screen.
6. Check that the send destination mail address has been entered Figure 1 j0ef245001
properly.
7. Ping Connection Test (for DMP-XI 1c and later, standalone device 2. Select [Ping Connection Test]. (Figure 2)
can be used as the target for communication test.)
*The procedure is described further down.
8. Check that the SMTP server is operating properly. Check with the
Network Administrator.
• Explanation for Ping Connection Test (CE mode)
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Figure 2 j0ef245002 Figure 4 j0ef245004
3. Set the [Protocol] and [Datagram Length]. (Custom) (Figure 3) 5. A screen showing that [Ping] is in progress is displayed. (Figure 5)
Figure 3 j0ef245003 Figure 5 j0ef245005
4. When [Datagram Length] is changed to [Custom], it can be changed within the following range. 6. The result of [Ping Connection Test] test is displayed. (Figure 6)
(576 to 9000, default is 1500)
Select [Start]. (Figure 4)
Figure 6 j0ef245006
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2.5.1 Logging/Extraction Tools Functional Instructions 2.5.2 Logging/Extraction Tools Operation Instructions
This tool refers to the software [LogTool.exe] and [copanda.exe], which run from a PC and has the following Tools required for collecting logs
functions.
Different logging tools are used depending on the Controller software.
1. Collect the log information of the target machine. (It is also possible to collect data periodically for every xx [DMP-6 and earlier]: LogTool.exe -> refer to 2.5.3
minutes)
[DMP 2007 and later]: copanda3.exe -> refer to 2.5.5
Use the functions 1) and 2) of this tool described above to collect logs at the site where a failure has occurred.
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2.5.3 Obtaining Logs Using [LogTool.exe]
1. PC running on WindowsNT 4.0, Windows2000, or WindowsXP
2. An UTP cable is required to connect the machine to a PC.
When collecting the logs of the errors that have occurred in the past
• UTP Cable Category 5 Cross Cable
(Reference: Tool No.: 499T7773, 1 m is also available.)
The machine conditions for collecting logs
1. HDD must be installed.
2. IP Address must be allocated.
3. CentreWare Internet Services must be activated.
Logging Procedure
When the machine is in processing status and does not accept any operations from the Panel UI, log informa-
tion is not saved in the HDD. Therefore, the following procedures must be performed without turning the power
OFF and ON. However, in this case, it is necessary to output the Configuration Report and check the items in
Step 1 in advance. Figure 1 j0tz2099
Also, depending on the failure condition, the CWIS itself may be stopped. In this case, logs cannot be col- 7. Enter the [IP Address] of the Main Unit in the target IP Address column and the M/C No. of the Main Unit in
lected. You can check if the CWIS is active by checking if the CWIS screen (URL:http://Printer IP Address/) can the M/C column, then click [(1) Update Storage Destination].
be displayed on the browser. 8. The file storing column is updated and the directory in which logs will be stored is determined.
9. Select [Redir or xxx.tgz] or [info9 or xxx.tgz] from the collection column and click [(2) [Start/Stop] Log-
1. Print the ’Configuration Report’ and confirm the following: ging].
• The HDD is installed. Redir or xxx.tgz: Retrieves 20 files. Mainly, this is the item that will be retrieved at service call.
• An IP Address was set. info9 or xxx.tgz: Retrieves 1 file. This is the item to be retrieved when the a problem has reoccurred.
• The CWIS is activated. 10. The directory that has been determined in Step 9 is opened, in which the collected logs are stored.
2. Disconnect the Ethernet cable that is connected to the Main Unit. 11. After collecting the logs, click [Cancel/Close] to exit the logging tool.
3. Change the IP Address of the client so that it can communicate with the Main Unit via TCP/IP. 12. If the Main Unit/client IP Address has been changed, restore it to the original value.
Change it to an IP Address with the same network number as the IP Address of the Main Unit from which 13. Reconnect the Ethernet cable that is connected to the Main Unit.
to collect the log. 14. Print the collected logs and reports and send them to the Support Department.
(E.g.) When the Main Unit IP Address is set to 192.168.1.100 and its Subnet Mask is set to • Failure Conditions
255.255.255.0, change the address to 192.168.1.xxx (something other than 100, such as 101).
• History List
And set the Main Unit IP Address if the machine is set for DHCP. Change the IP Address to one with the
• Configuration Report
same network number as the IP Address of the client that collects the logs.
• Job History
4. Connect the PC and the Main Unit with the UTP cross-cable.
• Error History Report
5. After the PC has started up, click [MS-DOS Prompt] from the [Programs] in the [Start] menu.
• Log file that has been collected this time
(For Windows(R)NT/2000, after the PC has started up, click [Command Prompt] from [Accessories]
under [Programs] in the [Start] menu.)
Execute [PING IP Address] and check if the network connection is working properly.
(E.g.) C:\ ping 192.168.1.100 (IP Address of Main Unit)
6. Activate the Logging Tool. (Figure 1)
The following window appears.
2.5.4 COMPASS CE Tool 2.5.5 Obtaining logs using [CoPAnDA3.exe]
• COMPASS support site -> FX Maintenance 1. Overview
CoPAnDA3 is a Logging Tool that runs on the PSW (PC).
FX Maintenance runs on a tablet terminal and it is an application for performing MFD and Printer maintenance The Failure Data Batch Logging function that uses CoPAnDA3 is able to compile and obtain the IIT/IOT
from the tablet terminal. and electronic reports, as well as the revision logs of the system data that had been automatically rewrit-
ten by the software update service in addition to the ESS logs (which are already obtainable by existing
• The FX Maintenance functions are as follows: machines).
1. Firmware Download (Target: DMP-2009 and later MFD) 2. Required Tools
2. Log Collection (Same as CoPAnDA2, target: DMP-2007 and later MFD & Printer) • A PSW (PC) that runs on Windows XP.
3. Print PDF File (Target: MFD & Printer installed with PDF Direct Print feature) • UTP Category 5 cross-cable (for connecting the PSW to the Main Unit)
NOTE: Tool No. 499T7774 (Length: 1 meter) can also be used.

• For details on how to use it, access the COMPASS support site homepage.
3. Obtaining the Logging Tool
Download the [CoPAnDA3 LogTool] (zip file) from the maintenance tool download area in the CE Firm-
http://st1g.tsc.ksp.fujixerox.co.jp/compass/COMPASS/support2.html
ware Download Page and extract it into any folder.
• FX: http://download.tsc.ksp.fujixerox.co.jp/
• APO/GCO: TBD
4. Device Condition During Log Collection
• HDD must be installed.
• IP Address must be allocated.
• It must not enter Power Saver (Low Power/Sleep) mode when the log is being collected.
• CentreWare Internet Services (henceafter CWIS) must be activated.
NOTE: The log storage capacity in the HDD is 500 MB.

5. Log Collection Procedure
(1) Open the [Job Status] screen and check that there are no jobs being executed or in the queue. Also
check that the machine is not in the UI Diag (CE) mode*.
NOTE: *The log collection cannot be performed when in the UI Diag (CE) mode.
(2) Print the Configuration Report and confirm the following:
• HDD must be installed.
• The IP Address is set.
• The CWIS is activated.
(3) Disconnect the Network Cable and the Fax line cable.
(4) Change the IP Address of the PSW to one with the same network number as the device that collects
logs.
NOTE:
When the IP Address of the Main Unit is set to 192.168.1.100 and its subnet mask is set to
255.255.255.0, change the IP Address of the PSW to 192.168.1.xxx (other than 100).
(5) Connect the PSW and the device by using the UTP cross-cable.
(6) Turn ON the PSW and execute the ping command in Command Prompt*, etc. to check that the PSW
and the device can communicate.
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NOTE: NOTE: *1 If unable to start the tool, refer to [6. Procedure When Error Occurs] to resolve the
C:\ ping 192.168.1.100 (IP Address of the device) problem.
*Activate [Start Menu] > [All Programs] > [Accessories] > [Command Prompt] at the PSW. *2 When using a secure PC, make sure you specify an area that is writable to.
(7) Record the current setting value for the [Power Saver Timers]* at the device and change the time to CAUTION
transition to Low Power and Sleep mode to 10 minutes or longer. The collected reports and logs are the customer’s confidential and personal information. Make
sure that you obtain the customer’s understanding and consent before using this machine to
NOTE:
collect any logs.
*Enter the System Administrator Mode at the device, select [System Settings] > [Common Ser-
vice Settings] > [Machine Clock / Timers] > and change the settings for [Power Saver Timers].
(8) Double-click [CoPAnDA3.exe] to activate the tool.*1

After the tool has activated, set the IP Address of the device. If necessary, set the Port Number of the
CWIS, the Log Options, and the Storage Destination*2.
Figure 1 j0ef255001
Table 1
Log Options Option Contents
Report Collection Collects the various types of reports, such as the Configuration
Report.
Job Log Collection Collects the log information for the result of the Jobs that had been
performed. For machines installed with HDD, up to 15,000 Job Logs
can be stored. If the number of Job Logs has exceeded 15,000, the
oldest ones will be deleted first.
Debug Log Collection Collects the Debug Log that were automatically saved in the HDD at
the occurrence of system failures. Up to 20 Debug Logs are stored. If
the number of Debug Logs has exceeded 20, the oldest ones will be
deleted first.
Generate Debug Log Before Debug Generates a Debug Log based on the current Device Information
Log Collection and writes it into the HDD.
Table 1
Log Options Option Contents
System Data Revision Log Collection Collects the revision log for the system data (Chain-Link) that is auto-
matically revised when the Firmware is updated via EP-BB. Also, for
DMP-XI 1c and later, changing C/L 701-666 -> ’1’ collects the packet
data when network packet capture is performed.
(9) Select [Collect Logs].

(10) Once the log collection has completed, the file names they are saved as and the result of the collec-
tion will be displayed. Check whether the logs are collected successfully.
For the logs that cannot be lollected and the logs that do not exist, the result will display [Fail].
Figure 3 j0au25401
-Main types and contents of the ’Type’ item (the reason the log was generated)
Figure 2 j0rk41818
Table 2
(11) Click [X] on the top right corner to terminate the tool. Type Contents
(12) Return the Power Saver Timers (Low Power/Sleep) settings of the device to their original values. Manual Log -’Generate Debug Log Before Obtaining Debug Log’ was per-
(13) Return the IP Address of the device and the PSW to their original values. formed at CoPAnDA2.
(14) Return all cables, etc. that are connected to the device back to their original states. -Debug Log was generated by pressing the GL-Z button.
(15) Check the collection result for the collected log file. Auto Log (System Fail Occurred) A system error has occurred.
A text file which can be used to check the result is created in the same folder where the log file is Auto Log (Shutdown while executing These are automatically generated due to other state transition.
stored. the job)
Check the creation date, Chain-Link No., and etc. and make sure that you have managed to obtain Auto Log (Shutdown No Ack task
the required logs. exists)
-Sample result
(16) Attach the collected log files along with the following reports and perform escalation. Also, obtain
the Fax Activity Report*, etc., and the various other reports as required.
• Service Log
• Error History Report
• Job History Report*
• Configuration Report*
NOTE: * These are the customer’s confidential and personal information.
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6. Procedure When Error Occurs
For some PSW, the following errors can be checked when activating the tool (copanda2.exe).
Figure 6 j0au25404
Figure 4 j0au25402
(3) Click [OK].
Figure 7 j0au25405
Reference Information
The SafeDllSearchMode.reg adds and/or modifies values in the registry. As the registry is
returned to its original state whenever the PSW is restarted in Deep Freeze environment, it is
necessary to run SafeDllSearchMode.reg before activating the tool (copanda2.exe).
(By running the SafeDllSearchMode.reg with the Deep Freeze canceled, the values will not be
reset even after a restart)
7. Precautions and Limitations
• The log collection cannot be performed when the device is in UI Diag (CE) mode. Make sure that the
machine is not in Power Saver mode before collecting logs.
• As there is a possiblity that the log collection cannot be performed when the Main Unit is in the Power
Saver mode, make sure that the device is not in Power Saver mode before collecting logs.
• When the Debug Log is being created, although operating other windows can cause the progress
bar to freeze, just wait until the log collection is complete as the process continues to operate inter-
nally.
• The default folder that is designated as the Storage Destination for the logs is the WORK folder
under the folder that contains the CoPAnDA2. Furthermore, if a folder that does not exist is specified
as the Storage Destination for the logs, the log files will be stored in the default folder.
Figure 5 j0au25403 • The System Data Revision Log will be deleted after a Report Collection. Therefore, if you perform
back-to-back log collections, you will not be able to collect the System Data Revision Log on the 2nd
If the above error had occurred, run the [SafeDllSearchMode.reg] that was extracted together with the collection onwards.
tool (copanda2.exe), and then run CoPAnDA2 again.
How to Run
(1) Double click ’SafeDllSearchMode.reg’ that can be found in the same folder as copanda2.exe.
(2) When the following dialog box appears, click [Yes].
2.5.6 Chain-Link 701-284 (Log Creation) 2.5.7 Chain-Link 700-355 (Debug Log Creation Target Selection)
• After changing Chain-Link 701-284 from ’0’ to ’1’, turn OFF the (sub) power [log creation only] • DMP-XI 1c and later models can generate Debug Log by turning OFF the power while pressing and hold-
ing down (for 5 seconds) the (sub) power.
For DMP-X-PL and later models, changing Chain-Link 701-284 from ’0’ to ’1’ and turning OFF the (sub) power
creates the Debug Log in the HDD. Pressing and holding down (for 5 seconds or longer) the (sub) power causes both the Power Saver LED and
Authentication LED to start blinking, the Debug Log to be generated in the device HDD, and finally the power to
The function works in the same was as when the button is pressed at Logging Tool, which makes it valuable in turn OFF. Compared to a normal power OFF, this will take longer as time is needed to create the log. (Maxi-
cases when there are difficulties in obtaining the logs, such as having low reproducibility, CWIS malfunction, mum 7 minutes)
and etc. during a service call. After that, use CoPAnDA2 to retrieve the logs.
It is possible to shorten the time taken for Debug Log creation by changing the targets to generate the log for.
NOTE: The Debug Log that can be created is for controller errors only.
C/L 700-355 (Debug Log Storage Prohibition Settings)
NOTE: Up to 20 Debug Logs can be stored in the HDD. Whenever possible, obtain the logs quickly after
the phenomenon had occurred. Also, when turning OFF the power to create logs, the shutdown will take • 0 : Save all logs (default)
a longer time compared to a normal shutdown.
• 1 : Do not save IOT logs
NOTE: After obtaining the logs, restore the original settings to prevent long turn OFF time. • 2 : Do not save IIT logs
• For details, refer to technical information No. FTI-403. • 3 : Do not save IOT/IIT logs
NOTE: This is not reflected in the Debug Log that was created by C/L 701-284 -> ’1’.
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2.5.8 Chain-Link 701-666 (Network Packet Capture Function)
• For DMP-XI 1c and later models, changing C/L 701-666 -> ’1’ automatically reboots the device and then
enables the capture and storage of network communication packets in the HDD of an MFD for the time
period between the auto reboot and the next power OFF.
By selecting the [collect system data rewrite logs] check box in log options of CoPAnDA3 Tool, network
packets can be collected.
<Things to note when using this function>
1. When the network log retrieval function is enabled, the operation for normal services cannot be guaran-
teed and hence the following must be taken into consideration.
• The CE must be present at all times and the device must be turned OFF at least once after obtaining
the log.
• The communication speed can drop to as low as 1/10th of the normal, which makes it impossible to
analyse performance problems.
• Retrieve the log from the customer.
Also explain that failures may occur in the various device services (Print/Fax Send/Service Link-
age, etc.) during this time.
This is useful for isolating the cause when a highly reproducible network related problem, such as EP-BB reg-
istration problems, IP Fax (SIP), and Scan to PC (SMB) communication had occurred.
2.6.1 Software Download
Follow ’4.3 Adjustment: Upgrade Main Processor Firmware’ in Service Manual to upgrade the Controller soft-
ware to the latest version.
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2.7.1 List of Collected Reports by Job Table 2
There are 2 types of Collecting report method. Report Name 1 2 3 4 5 6 7 8 9 10 11

Stored Document List Yes
[Collecting report by using [Logging/Extraction Tool. exe]] Receive Domain Restriction List Yes
1. At Copying Registered Address Dial List
• System Settings List Mailbox Registration List
• Job History Report Box Selector List
• Error History Report Secured Receive Report
• Fail Counter Report (CE) Job Flow Error Report
• Shutdown History Report (CE) Font List Yes
• Debug Report (CE) ART EX Form Registration List Yes
2. At Printing PCL Settings List Yes
NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the PCL Form Registration List Yes
lists that cannot be retrieved. PostScript Font List Yes
PostScript Logical Printer Registration List Yes
The meanings of the numbers shown in the following table are as follows:
PDF Settings List Yes Yes
Table 1 HP-GL/2 Settings List Yes
Name HP-GL/2 Logical Printer/Memory Registration Yes
List
1 Common
HP-GL/2 Pallet List Yes
2 ART EX
TIFF Settings List Yes
3 PCL
TIFF Logical Printer Registration List Yes
4 PostScript
ART IV, ESC/P User Defined List Yes Yes Yes
5 HP-GL/2
ESC/P Settings List Yes
6 TIFF
ESC/P Logical Printer/Memory Registration List Yes
7 ART IV
PC-PR201H Settings List Yes
8 ESC/P
PC-PR201H Logical Printer/Memory Registra- Yes
9 PR201H tion List
10 PDF Bridge Media Print Settings List Yes
11 Media Print
NOTE: Obtain only at System Fail.
3. At Scan/Fax/Internet Fax
Table 2
Report Name 1 2 3 4 5 6 7 8 9 10 11
System Settings List Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Extended Features Settings List
Job History Report Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Error History Report Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Fail Counter Report (CE) (Note) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Shutdown History Report (CE) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Debug Report (CE) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
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NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the
lists that cannot be retrieved.
CAUTION
The lists below may contain important customer data of the customer. For such lists, ensure to
check with the customer before taking them back to the company.
Also, contact Support G for confirmation. Never decide what to do by yourself.
Table 3
Fax Scan Internet Fax
Extended Features Settings List Yes Yes Yes
Job History Report Yes Yes Yes
Error History Report Yes Yes Yes
Fail Counter Report (CE) (Note) Yes Yes Yes
Shutdown History Report (CE) Yes Yes Yes
Debug Report (CE) Yes Yes Yes
Stored Document List Yes Yes
Receive Domain Restriction List Yes
Registered Address Dial List Yes Yes Yes
Mailbox Registration List Yes Yes Yes
Box Selector List Yes
Secured Receive Report Yes Yes
Job Flow Error Report Yes Yes Yes
Activity Report Yes
Unsend Report Yes
Broadcast Report Yes
Relay Broadcast Report Yes
Protocol Monitor (CE) Yes
Transmission Report Yes
Job Template List Yes
Internet Fax Monitor Kit Yes
Internet Fax Unsend Report Yes
NOTE: Obtain only at System Fail.
Collecting Report by using [copanda.exe].

Report information described below is collected as one file.
But gathered information are depends on MC model, configuration and Option installed or not.
NOTE: Since log data that are collected by using this function correspond to customer’s classified infor- Table 4
mation and personal data, be sure to obtain approval from a customer when using this function.
No Type Remarks
The following data are targeted when this function is used.
5 Report* Collectable as data from DMPYokohama
• Printer settings list
Table 4
• Job history report
No Type Remarks
• Error history report
1 ESS Log Same as conventional machines • HFSI counter report (CE)
2 IIS Log Add from DMPYokohama • Jam counter report (CE)
3 IOT Log Add from DMPYokohama • Fail counter report (CE)
4 Job Log* Add from DMPYokohama • Shutdown history report (CE)
• Debug log report (CE)
• Stored document list
• Receive domain restriction list
• Extended function setting list
• Registered destination list
• Mailbox registration list
• Box selector list
• Counter report by function
• Total count report by job
• Total count management report for copy
• Total count report for printer
• Font list
• ART EX form registration list
• PCL setting list
• PCL macro registration list
• PostScript logical printer registration list
• PDF setting list
• HP-GL/2 setting list
• HP-GL/2 logical printer/memory registration list
• PC-PR201H setting list
• PC-PR201H logical printer/memory registration list
• Total count management report for printer
• Comment registration list
• Total count management report for fax
• Job template list
• Total count management report for scan
* Customer’s classified information and personal data
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Chapter 3 Image Quality Troubleshooting
3 Image Quality Troubleshooting
3.1 Preface IQ-34 Cross Ghost (Multi Color Ghost).............................................................................. 39
3.1.1 Composition and Characteristics of Chapter 3.......................................................... 3 CQ-00 IIT/DADF FIP ........................................................................................................ 39
3.2 Image Quality Troubleshooting Flow 3.3.2 About Defective Image Samples (IPS)
3.2.1 Using Image Quality Troubleshooting Flow .............................................................. 5 About Defective Image Samples (IPS) .............................................................................. 41
3.2.2 Line/Stripe Troubleshooting Flow ............................................................................ 6 CQ-1 Background, Recycled Paper Support (Background Suppression Adjustment) ....... 42
3.2.3 Regi Distortion Troubleshooting Flow ...................................................................... 8 CQ-2 Density Adjustment, Light Ink Support ..................................................................... 44
3.2.4 Black Spot/White Spot Troubleshooting Flow........................................................... 9 CQ-3-1 Density Adjustment: Darkening the Highlight........................................................ 45
3.2.5 Density (Darker/Lighter) Troubleshooting Flow........................................................ 11 CQ-3-2 Density Adjustment: Lightening ........................................................................... 45
CQ-4 Bleed on Tracing Paper........................................................................................... 46
3.3 Defective Image Samples CQ-5-1 Dual Color Copy Reproduction Adjustment (NVM Adjustment for Yellow Color Reproduction)46
CQ-5-2 Dual Color Copy Reproduction Adjustment (Adjustment of Color Reproduction Difference in
3.3.1 About Defective Image Samples (IOT/IIT)
Comparison with a Dual Color Machine from Another Company) ....................................... 48
About Defective Image Samples (IOT/IIT)......................................................................... 13
CQ-5-3 Dual Color Copy Reproduction Adjustment (Adjustment of Dual Color Photo Image Quality to Match a
IQ-1 LPH Periodical Line .................................................................................................. 15
Machine from Another Company) ..................................................................................... 48
IQ-2 White Streaks in BCR (38mm) Pitch Axial Direction ................................................... 16
CQ-5-4 Dual Color Copy Reproduction Adjustment (Adjustment of Color Extraction Range) 49
IQ-3 White Spots in BCR (38mm) Pitch Axial Direction...................................................... 16
CQ-6 Gradation Jump in 100-lines Photo Document......................................................... 50
IQ-4 Color Line of Photoreceptor Pitch (94.5mm) (Electrostatic Memory) .......................... 17
CQ-7 Scan: Smeared Text, Mosquito Noise Around Text .................................................. 51
IQ-5 Ghosting .................................................................................................................. 17
CQ-8 Fax File Size, Transmission Time ............................................................................ 51
IQ-6 Dark Lines ................................................................................................................ 19
CQ-9 Bleed on 2 Sided Document .................................................................................... 52
IQ-7 BCR pitch (38mm) Density Unevenness ................................................................... 19
CQ-10 Platen Background ............................................................................................... 52
IQ-8 Toner Droplet Contamination ................................................................................... 20
CQ-11 Color Balance Adjustment .................................................................................... 53
IQ-9 White Streaks Due to Trimmer Jam (DEVE)............................................................... 20
CQ-12 Rough Thin Lines.................................................................................................. 53
IQ-10 Toner Color Line..................................................................................................... 21
CQ-13 Moire due to Interference Between Document and IIT ............................................ 54
IQ-11 Smear .................................................................................................................... 21
CQ-14 Poor Reproduction of Inkjet Document .................................................................. 55
IQ-12 Rough Black........................................................................................................... 22
3.3.3 Fusing Unit Paper Wrinkle (Adjust Alignment) .......................................................... 56
IQ-13 Moist Paper Transfer Failure................................................................................... 22
3.3.4 Periodic Table ......................................................................................................... 59
IQ-14 Toner Contamination at Lead/Tail Edge .................................................................. 23
3.3.5 Things to Note for Image Quality Restrictions ........................................................... 60
IQ-15 Multi Color Transfer Failure..................................................................................... 24
3.3.6 Total Chart PK Patch ............................................................................................... 67
IQ-16 Tail Edge Transfer Failure....................................................................................... 25
IQ-17 MWS (Side2) (Micro White Spots)........................................................................... 25
IQ-18 Color Streaks ......................................................................................................... 26
IQ-19 Caterpillar Mark (Transfer) ..................................................................................... 27
IQ-20 Heat Haze/Mock Heat Haze.................................................................................... 27
IQ-21 Heavyweight Paper Image Bleeding ....................................................................... 29
IQ-22 Kiss Marks ............................................................................................................. 30
IQ-23 Circular Stamping Marks ........................................................................................ 30
IQ-24 Reverse Dark Lines ................................................................................................ 31
IQ-25 3mm Pitch Line....................................................................................................... 32
IQ-26 Transfer Wrinkle..................................................................................................... 33
IQ-27 Scalelike Defect (Transfer) ..................................................................................... 33
IQ-28 Wetting .................................................................................................................. 34
IQ-29 Moist Paper Wrinkles (Fusing Unit) ......................................................................... 35
IQ-30 Paper wrinkle due to interaction .............................................................................. 35
IQ-31 Peeling Unevenness .............................................................................................. 36
IQ-32 Moire...................................................................................................................... 37
IQ-33 Jaggedness ........................................................................................................... 38
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Version 1.2 3-2
3.1.1 Composition and Characteristics of Chapter 3
Chapter 3 Image Quality Troubleshooting is composed of the following items.
• 3.2 Using Image Quality Troubleshooting Flow

– Line/Stripe Troubleshooting Flow
– Regi Distortion Troubleshooting Flow
– Black Spot/White Spot Troubleshooting Flow
– Darker/Lighter Troubleshooting Flow
• 3.3 Defective Image Samples, Others
– About Defective Image Samples (IOT/IIT)
– About Defective Image Samples (IPS)
– Fusing Unit Paper Wrinkle (Adjust Alignment)
– Periodic Table
– Things to Note for Image Quality Restrictions
– Total Chart PK Patch
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Version 1.2 3-4 3.1 Preface
3.2.1 Using Image Quality Troubleshooting Flow
Check the Defect Sample that is obtained during the service call or the one that is provided by the customer
and proceed with the appropriate IQ-FIP.
• Check the Defect Sample. Go to the appropriate FIP by the following procedure and fix the problem.
Procedure
1. Output in both Copy mode and Print mode.
• If the problem occurs in both modes, go to Step 2.
• If the problem occurs in Copy mode, go to [CQ-00 IIT/DADF FIP].
• If an IPS-related image quality problem occurs, go to [3.3.2 IPS-related Image Quality
Troubleshooting].
2. On the [Maintenance / Diagnostics] screen, select [Print Test Pattern].
3. Configure the Setting Items as follows.
Table 1
Setting Item Setting Value
Pattern Number 234
Quantity 8
Paper Supply Tray XX (select A3 paper or larger)
Output Color Full Color (4 colors)
Cin % 0%
Select Screen 200 Dot
Output Orientation Face Up
2 Sided 1 Sided
4. Press <Start>.
5. The following pattern is output. (8 sheets) (Figure 1)
• Y Color 40% Halftone, M Color 40% Halftone, C Color 40% Halftone, K Color 40% Halftone, 4C 40%
Halftone, 3C 40% Halftone, 4C 0% Halftone, Total Chart Figure 1 j0pa30001
6. Look at the printouts to check whether any of the following troubles are applicable, and then proceed with
the appropriate FIP.
(1) Line/stripe trouble occurs.
-> Proceed to [3.2.2 Line/Stripe Troubleshooting Flow]
(2) Regi distortion trouble occurs.
-> Proceed to [3.2.3 Regi Distortion Troubleshooting Flow]
(3) Black spot/white spot trouble occurs.
-> Proceed to [3.2.4 Black Spot/White Spot Troubleshooting Flow].
(4) Darker/lighter trouble occurs.
-> Proceed to [3.2.5 Density (Darker/Lighter) Troubleshooting Flow].
(5) None of the above.
-> Proceed to [3.3 Defective Image Samples, Others].
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3.2.2 Line/Stripe Troubleshooting Flow
Figure 1 j0mb310010
Figure 2 j0mb310011

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3.2.3 Regi Distortion Troubleshooting Flow
Figure 1 j0mb310012
3.2.4 Black Spot/White Spot Troubleshooting Flow
Figure 1 j0mb310013

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Figure 2 j0mb310014
3.2.5 Density (Darker/Lighter) Troubleshooting Flow.
Figure 1 j0mb310015

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About Defective Image Samples (IOT/IIT)
Perform the following procedure to check the fault sample that is obtained during visit or the one that is
provided by the customer and proceed with the appropriate FIP.
1. If the defected sample is determined as the same problem with the one covered in this chapter ("Defect
Image Sample") through visual observation, check the part which is causing the poor image quality.
2. When the problem cannot be determined or there was no corresponding NG sample in 1 above, proceed
to the corresponding FIP below to repair the problem.
Table 1
Image Quality Problem SUB Symptomsa Reference RAP No.
LPH Periodical Line LPH A line appears periodically as a result of the decrease in light quantity of the light emitter (chip) or from unevenness continuously occurring IQ-1
in multiple chips.
White streaks in BCR Pitch (38mm) Axial XERO If the BCR is deformed at the BCR and Photoreceptor NIP sections (NIP pressure is larger compared to SanRemo), the trace may appear IQ-2
Direction as thin white streaks in the FS direction on the highlight portion at the Charging Roll Pitch.
White in BCR Pitch (38mm) Axial XERO If the substances contained in the CLN-Roll get stuck to the BCR at the BCR and CLN-Roll NIP sections, the resistance on the BCR gets IQ-3
Direction reduced and may cause the appearance of white streaks in the FS direction.
Line color of photo receptor pitch XERO/CLN Vibrations during the Drum CRU transportation may cause scrapes and friction in the BCR and the Photoreceptor, resulting in leftover IQ-4
(94.5mm) electrostatic memory on the Photoreceptor, which generates thin white streaks in the FS direction on the highlight portion at the
Photoreceptor Pitch.
Ghost XERO As DC charging has weak charging capability compared to AC charging, ghosting may worsen with the environment or paper, etc. IQ-5
DarkLines XERO Fine line in an axial direction due to abnormal electric discharge between BCR and the photo receptor. IQ-6
BCR pitch (38mm) density unevenness XERO Charging failure occurs in weak contact parts which lowers the surface potential and the density of the half-tone image darkens with a BCR IQ-7
pitch (38mm).
Toner Droplet Contamination DEVE A contamination consisting of random spatters of toner in sizes of a few millimeters. IQ-8
White Streaks Due to Trimmer Jam DEVE See IQ-10. IQ-9
Toner color line DEVE It’s a vertical long thin line and the length may differ from couple mm to 10cm or longer. This occurs in solid or HT and does not generally IQ-10
occur in the background part.
Smear on Heavyweight Transfer When the lead edge of paper reaches the Secondary Transfer, it immediately increases the Secondary Transfer section load and causes IQ-11
the IBT Drive Roll speed to change (decrease in speed).
This change in speed changes the difference in relative speed between the Photoreceptor and the IBT Belt surface in the K-color Primary
Transfer section, hence creating a smear (distorted image).
Rough Black Transfer On paper that is not flat or has poor hue, the toner may not have been transferred properly due to the irregular paper surface, creating a IQ-12
rough transferred image.
Moist Paper Transfer Failure Transfer The resistance is lowered because the paper is moist. IQ-13
The K color contains carbon that causes it to have larger dielectric loss, and hence it requires a different electrical field from the other
colors.
There is no latitude because the difference in required electrical field between multi color and K color is larger than the difference between
paper resistance and toner resistance.
Toner Contamination at Lead/Tail Edge Transfer Lead Edge: Paper lead edge contacts the Belt when it is transported from REGI to Transfer. IQ-14
Tail Edge: The tail edge of Paper that loops between the Transfer-Fusing sections, at the release of the Secondary Transfer NIP, moves
opposite to the feed direction and contacts the BTR surface, or bounds up and contacts the Belt
Version 1.2 10/2015 3.3 Defective Image Samples

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Version 1.2 3-14 3.3.1 About Defective Image Samples (IOT/IIT)
Table 1
Image Quality Problem SUB Symptomsa Reference RAP No.
Multi Color Transfer Failure Transfer Paper that has had its Side 1 fused has a reduced percentage of moisture content, which increases its electric resistance. IQ-15
Since the resistance in the Secondary Transfer section also increases by lower humidity or over time, the required electrical field may not
be attained, especially in the early mornings (low humidity environment).
This setting controls the MWS within the limit.
Tail Edge Transfer Failure Transfer The paper tail edge, after the Secondary Transfer NIP has been released, bounded up due to the fusing stroke effect and re-transfers to the IQ-16
Intermediate Transfer Belt.
MWS (Side2) (MicroWhiteSpots) Transfer When the resistance in the Secondary Transfer section is high, e.g. in the early mornings (low humidity environment), the transfer latitude IQ-17
between multi color and mono color is narrow and the setting voltage favors multi color. In other words, the voltage is a little high for mono
color, and this causes the Transfer NIP discharge phenomenon that creates the white spots.
Color Streaks Transfer Presence of paper dust in between the Intermediate Transfer Belt and the CLN Blade causes poor cleaning. IQ-18
Caterpillar Mark Transfer Removal of electricity with diselectrification material is performed in the charged state after the paper discharges the secondary transfer IQ-19
part.
If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image scatters and a round shaped
pattern appears continuously in the vertical direction.
Heat Haze/Mock Heat Haze Transfer See IQ-20. IQ-20
Heavyweight paper image bleeding Transfer The rear edge of the paper gets flipped-up and moves closer to the center transfer belt after going though the Reg Shoot, and due to the IQ-21
electric discharge phenomenon occurs in secondary transfer prenip part, part of axial direction around 25mm from the rear edge of
heavyweight paper may get blurred (Toner gets scattered).
Kiss Marks Transfer As system resistance of the primary transfer is high, the charge voltage of the primary transfer to the toner on the Photoreceptor is IQ-22
increased, causing kiss-shaped discharge marks.
Circular Stamping Marks Transfer When paper is peeled off by the secondary transfer, the toner which is not fused on the sheet is scattered in a semicircular arc. IQ-23
Reverse DarkLines Transfer Phenomenon of part of the solid patch of K-color having patial darklines (multiple) at the FS direction. IQ-24
Toner charge amount before secondary transfer is insufficient causing transfer failure.
3mm pitch line Transfer Lines occur at the rib pitch interval of Holder DTS. IQ-25
Transfer wrinkle PH, transfer Paper wrinkles occur between REGI-Transfer and transfer voids occur. IQ-26
Scalelike defect Transfer Removal of electricity with diselectrification material is performed in the charged state after the paper discharges the secondary transfer IQ-27
part.
If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image scatters and semicircle shaped
pattern appears.
Wetting Fusing Unit Distorted image may appear at one side or both sides of the paper tail edge when printing halftone fill. IQ-28
Moist Paper Wrinkles Fusing Unit When moisture gets into vertical grained paper, paper waves occurs at the tip of short edge side. IQ-29
When rushing into Fusing Unit Nip in the condition which is just as it is, the wrinkle occurs without that it is possible to sell a form completely.
Paper wrinkle due to interaction Fusing Unit The positional relation between the various Sub Rolls is wrong, which degenerates the transport form of the paper and results in wrinkles IQ-30
being generated in the Fusing Unit.
Peeling unevenness Fusing Unit If paper from H/Roll after passing NIP of the fusing device cannot be peeling neatly, unevenness occurs in the image area. IQ-31
Moire Screen Depending on the document drawing pattern structure, Moire may stand out by interfering with the screen IQ-32
Jaggedness Screen Depending on the structure of the line, jaggedness may stand out depending on contact with the screen. IQ-33
Cross Ghost Transfer [Streaks in fast scan direction] that occurs after 94.5 mm in high image density images of upstream engine (Y color, M color) IQ-34
IIT/DADF relationship IIT See IQ-00. CQ-00
IQ-1 LPH Periodical Line 2. 21.4mm pitch vertical line
• Occurs from the continuous multiple chip of shade of SLED (light emitter) mounted in a zigzag.
LPH positions the light emitter (size: 10.7mm) in a zigzag in the order of even numbers/odd numbers.
A line appears periodically as a result of the decrease in light quantity of the light emitter (chip) or from
unevenness continuously occurring in multiple chips.
Figure 3 j0bs32002
[Corrective action]
1. Change the [Screen] setting in the driver print setting [Advanced].
• Select [Advanced] > [Screen] and change to [Auto Screening] -> [Gradation].
Figure 1 j0bs32017
[Cause]
1. 10.7mm pitch vertical line
• Occurs from the continuous multiple chip of vertical line in SLED (light emitter) edge position.
Figure 4 j0bs32031
2. Replace the LPH of the appropriate color (PL 2.1).
Figure 2 j0bs32001
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IQ-2 White Streaks in BCR (38mm) Pitch Axial Direction IQ-3 White Spots in BCR (38mm) Pitch Axial Direction
In the BCR and Photoreceptor NIP sections, when BCR deformation remains, thin white streaks in the FS If the substances contained in the CLN-Roll get stuck to the BCR at the BCR and CLN-Roll NIP sections,
direction at the BCR pitch occur. intermittent white spots may occur at the BCR pitch.
Figure 1 j0mb310016 Figure 1 j0mb310023
[Cause] [Cause]
May occur after storage in low temperature/humidity environment (half-tone image quality) This may occur when the MC has been resting for a long time or in the early mornings. (Halftone image)
[Procedure] [Procedure]
1. On a halftone image, check that lines with 38mm pitch appear in the FS direction. 1. On a halftone image, check that intermittent white spots occur at the 38mm pitch in the FS direction.
[Corrective action] [Corrective action]

1. No need to take measures since it will resolve/recover by left alone. 1. Obtain 10 - 30 copies of print.
2. If this occurs in the market, leave it alone overnight or replace Xero ERU. (PL 8.1) *Print full color image if the occurring Drum is YMC, and full color/BW image if K.
2. If streaks persist, replace Xero ERU(PL 8.1).
IQ-4 Color Line of Photoreceptor Pitch (94.5mm) (Electrostatic IQ-5 Ghosting
Memory) As DC charging has weak charging capability compared to AC charging, ghosting may worsen with the
environment or paper, etc.
From the vibration during Xero ERU Assy or moving Unit, a frictional charge is created by the position of BCR,
CLN Blade that touches the photo receptor and creates a dark line of photo receptor pitch (approx. 94.5mm).
Figure 1 j0bs32022
[Cause]
This problem may occur right after the replacement of Drum CRU. (Occurs at Halftone image quality)
[Procedure]
1. On a halftone image, check that lines with 94.5mm pitch appear in the FS direction.
2. Obtain 10 ~ 30 copies of print.
*Print full color image if the occurring Drum is YMC, and full color/BW image if K.
[Corrective action]
1. No need to take measures since it will resolve/recover by left alone.
2. If this occurs in the market, correspond by leaving it alone overnight or replacing Xero ERU.PL 8.1
Figure 1 j0mb310018
Positive ghosting: The printed portion appears darker after halftone of 1 lap (about 94.5mm) of the
Photoreceptor.
Negative ghosting: The unprinted blank spaces (white spaces of image gaps) appear darker at halftone after 1
lap (about 94.5mm) of the Photoreceptor.

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Positive ghosting examples By setting as shown in the figure below, it can be incrementally improved.
*However, based on the settings, trade-off such as density becomes lighter occurs.
<NVM 998-175 Setting>
Figure 2 j0mb310019
Negative ghosting examples Figure 4 j0mb310021
Figure 3 j0mb310020
[Procedure]
In halftone image quality, about 94.5mm in the process direction, there is a patten for confirming whether
negative or positive is the ghosting type.
[Corrective action]
1. Change the sequence software for ghosting support.
IQ-6 Dark Lines IQ-7 BCR pitch (38mm) Density Unevenness
Unique phenomenon of a charged DC by BCR. The contact with the photo receptor changes due to the dispersion of BCR shape.
BCR <-> Fine line in an axial direction due to abnormal electric discharge between the photo receptor. Charging failure occurs in weak contact parts which lowers the surface potential and the density of the half-
tone image darkens with a BCR pitch (37.7mm).
Place occurring is random.
High temperature, high humidity environment, half speed mode is a stress
Figure 1 j0bs32025
[Cause]
Figure 1 j0bs32037 It is easier to occur if the combination of BCR form tolerance and Spring load tolerance, CLN-Roll penetration
quantity tolerance, environment (low temperature/low humidity) is set on the Stress side.
[Cause]
Fine electric discharge unevenness unique to DC charge of BCR. [Corrective action]
1. Replace Xero ERU (PL 8.1)
(Mainly half tone image quality)
[Procedure]
Check to see that fine axial direction line is appearing randomly on half-tone images.
(Careful not to mistake with Banding)
[Corrective action]
1. Turn ON the individual switch for Dark Lines support.
NVM Chain-Link: 740-205 0 (Off) -> 1 (On)
* Switch to print mode at full speed for Heavyweight 1 and Heavyweight 2 of full-color mode.

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IQ-8 Toner Droplet Contamination IQ-9 White Streaks Due to Trimmer Jam (DEVE)
A contamination consisting of random spatters of toner in sizes of a few millimeters. [Cause]
When foreign substances such as dirt, dust, toner aggregate (including the case of heated one) exist in the
Toner Cartridge, on the Toner Supply Path, or in the Developer Housing Assy and they reach the section
between the Developer Roll and the Trimmer, it could obstruct the formation of developer layer.
[Procedure]
1. Clean the ROS Unit.
2. If the white streaks did not dissapear, perform the following:
[Corrective action]
1. Replace Deve (PL 5.4)/Xero CRU (PL 8.1).
Figure 1 j0wa31017
[Cause]
This happens when the Developer Unit Cover is badly contaminated.
The Cover is likely to be contaminated when there are rapid changes in humidity or a certain amount of low and
high density images are copied repeatedly.
[Procedure]
1. Check if there is extreme contamination of Deve/Xero CRU.
• If there is contamination, perform cleaning.
[Corrective action]
1. If problem persists after above procedure, replace Deve (PL 5.4)/Xero CRU (PL 8.1),
IQ-10 Toner Color Line IQ-11 Smear
It’s a vertical long thin line and the length may differ from couple mm to 10cm or longer. This occurs in solid or When the lead edge of paper reaches the Secondary Transfer, it immediately increases the Secondary
HT and does not generally occur in the background part. Transfer section load and causes the IBT Drive Roll speed to change (decrease in speed).
This change in speed changes the difference in relative speed between the Photoreceptor and the IBT Belt
surface in the K-color Primary Transfer section, hence creating a smear (distorted image).
Figure 1 j0bs32028
[Cause]
Figure 1 j0wa31018
Phenomenon where lump of Supply Toner does not get loosen inside the developing machine and gets
transported on to the magnet roller then gets developed.
[Cause]
When the Toner being supplied is forming soft clock with high temperature storage, the loosening ability will This occurs in the BW mode for Heavyweight Paper.
not be able to catch up when the following factors piles up, and unable to loosen in the transfer section.
[Procedure]
• When supply toner amount is mass supplied at one with high image density
1. Check that a 1mm-wide line in SS direction appears at the position 125mm away from the paper lead
• When the toner density of developer is high and the amount of developer to deliver is large edge.
It tends to occur on the upstream side on Deve Flow (Print left side) but not necessarily on the left side. Reference: This can be easily checked by printing a halftone image that evenly covers the whole.
[Procedure] [Corrective action]

1. Check to see if it has not occurred in the background. 1. In "DC131 NVM Read / Write":
2. Check to see that there is no axial direction, periodicity with uniform surface half-tone image. • Change 740-033: Plain Paper B Smear Countermeasure SW from 0 -> 1.
• Change 740-034: Plain Paper E Smear Countermeasure SW from 0 -> 1.
[Corrective action] • Change 740-035: Plain Paper G Smear Countermeasure SW from 0 -> 1.
1. This will be resolved after few copies. • Change 740-036: Heavyweight 1S Smear Countermeasure SW from 0 -> 1.
If white paper image is printed in advance or printed between high density image, the stirring opportunity • 740-037: Change Heavyweight 2S Smear Countermeasure SW from 0 -> 1.
inside the processing machine will increase which makes it easier to control the occurrence.
NOTE: Note that the above NVM change causes the IOT to operate in the FC mode, regardless of the
color mode setting (Color Priority, BW Priority, ACS) in the Controller, when performing monochrome
printing for the above paper types.
Also, for Coated 1, Coated 2, use the respective Heavyweight 1S and Heavyweight 2S mode.

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IQ-12 Rough Black IQ-13 Moist Paper Transfer Failure

On paper that is not flat or has poor hue, the toner may not have been transferred properly due to the irregular The resistance is lowered because the paper is moist.
paper surface, creating a rough transferred image.
The K color contains carbon that causes it to have larger dielectric loss, and hence it requires a different
electrical field from the other colors.
There is no latitude because the difference in required electrical field between multi color and K color is larger
than the difference between paper resistance and toner resistance.
Figure 1 j0wa31019
[Cause]
This occurs in modes other than Transparencies.
Figure 1 j0mb310024
[Procedure]
1. Change the Secondary Transfer voltage setting up or down, then compare the hue to the paper with [Cause]
defective image.
This occurs when the paper that has been kept in a high humidity environment (moist paper) is fed.
[Corrective action] [Procedure]

1. Change the paper to a flatter one or one with a better hue. 1. Print using freshly unpacked paper of the same type as the defective paper, then compare the roughness
2. Apply the Secondary Transfer voltage user offset specifications. and blank areas for K color and single color.
Reference: Refer to the User Offset UI Operation Instructions and make the following settings.
(1) Maintenance/Inspection -> Max Setup -> Adjust Image Transfer [Corrective action]
(2) While the nominal value is "0", perform variable output (between -5 and 10, low to high voltage) for 1. Be sure to use freshly unpacked paper.
secondary voltage, and register the optimal value.
(3) Nominal variable range: 10%/1 step, Change if required with NVM746-034.
IQ-14 Toner Contamination at Lead/Tail Edge • 63mm/s Coated 2 [744-116] -20 -> 0
Lead Edge: Paper lead edge contacts the Belt when it is transported from REGI to Transfer. NOTE:
*1: If toner band is reduced too much, density reduction, white spots, unusual sound (cleaning blade
Tail Edge: The tail edge of Paper that loops between the Transfer-Fusing sections, at the release of the sound), etc tends to occur, hence, a balance should be considered.
Secondary Transfer NIP, moves opposite to the feed direction and contacts the BTR surface, or bounds up *2: It is necessary to note that if the Fusing Unit H/R speed is changed, paper wrinkle, wetting,
and contacts the Belt
caterpillar marks, etc may occur.
Figure 1 j0wa31020
[Cause]
Toner contamination suddenly appears on the 2nd BTR or Belt (background).
[Procedure]
1. Run 1 Sided print to check on which side (transfer side or side 2) does the contamination exists.
[Corrective action]
1. To prevent the background, set to widen the cleaning field.
2. Reduction of each toner band (Xero/Deve). * 1
3. Reduce paper loop amount (increase Fusing Unit H/R speed).* 2
Value to change (NVM Read/Write)
• 126mm/s Plain ABC [744-108] -60 -> -40
• 126mm/s Plain DEFG [744-109] -60 -> -40
• 126mm/s Plain S [744-110] -20 -> 0
• 126mm/s Heavyweight 1, Label 1 BW [744-111] -40 -> -20
• 126mm/s Coated 1 BW [744-112] -20 -> 0
• 63mm/s Heavyweight 1, Label FC [744-113] -40 -> -20
• 63mm/s Coated 1 FC [744-114] -20 -> 0
• 63mm/s Heavyweight 2, Label 2, Envelope [744-115] -20 -> 0

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IQ-15 Multi Color Transfer Failure (3) Nominal variable range: 10%/1 step, Change if required with NVM746-034.
Paper that has had its Side 1 fused has a reduced percentage of moisture content, which increases its electric NOTE:
resistance. It is possible to a certain extent to respond with user offsets, but it is impossible to satisfy both
multiple transfer and MWS at the same time.
Since the resistance in the Secondary Transfer section also increases by lower humidity or over time, the Since the priority given to one will worsen the other, there is a need for adjustment in response to
required electrical field may not be attained, especially in the early mornings (low humidity environment).
customer expectations level.
Figure 1 j0wa31021
[Cause]
Due to the characteristics of the EA-ECO Toner, high Rsys (in the early morning low temperature and low
humidity environment) requires a transfer voltage for the areas where multiple transfers and MWS cannot be
used at the same time.
Because the machine is adjusted for Multiple Transfer Priority by default, MWS may be visible from Side 1.
[Procedure]
1. Verify that the hue on Side 2 becomes lighter when printing a high density image in a low temperature and
low humidity environment.
2. Change the Secondary Transfer voltage setting up or down, then compare the hue to the paper with
defective image.
[Corrective action]
1. Increase the Secondary Transfer voltage by decreasing the single color density or by changing the
permissible range for MWS.
2. Apply the Secondary Transfer voltage user offset specifications.
Reference: UI Operation Instructions for User Offset.
(1) Maintenance/Inspection -> Max Setup -> Adjust Image Transfer.
(2) While the nominal value is "0", perform variable output (between -5 and 10, low to high voltage) for
IQ-16 Tail Edge Transfer Failure IQ-17 MWS (Side2) (Micro White Spots)
The paper tail edge, after the Secondary Transfer NIP has been released, bounded up due to the fusing stroke In the early morning of a low humidity environment, the resistance of the secondary transfer is high.
effect and re-transfers to the Intermediate Transfer Belt.
Occurs due to the discharge of transfer nip as the multi-color and monochrome transfer latitude is narrow, and
the set voltage of multiple colors causes excessive voltage for monochrome.
Figure 1 j0wa31022
[Cause] Figure 1 j0mb310025

This problem can occur in any environment.
[Cause]
[Procedure] Occurs on Side 2 in a low humidity environment.
1. Rough image or blank areas (in SS direction) occur for images within 10mm (including margins) from the
paper tail edge. [Procedure]
1. Verify that the micro white spots appear on Side 2 in a low humidity environment.
[Corrective action] 2. If using the NVM to decrease the Secondary Transfer voltage for the paper type being used solves it, then
it can be identified as this problem.
1. There is no corrective action.
[Corrective action]
1. Use the NVM to decrease the Secondary Transfer voltage as a trade-off with the multi color.
2. Apply the Secondary Transfer voltage user offset specifications.
Reference: UI Operation Instructions for User Offset.

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NOTE: IQ-18 Color Streaks
It is possible to a certain extent to respond with user offsets, but it is impossible to satisfy both
At Cin50% and Cin30%, the lines in the process direction have reversed black and white colors.
multiple transfer and MWS at the same time.
Since the priority given to one will worsen the other, there is a need for adjustment in response to Width is approx. 1mm.
customer expectations level.
Figure 1 j0wa31024
[Cause]
This occurs when a paper that is prone to flaking is fed.
This is likely to occur at high R/L.
[Procedure]
1. Remove the IBT CLN to check if foreign substances exist at the tip of the Blade.
2. If the side that is opposite to the Intermediate Transfer Belt has toner scrapes or if the color streaks
disappear after the tip of the Blade is cleaned, it can be identified as this problem.
[Corrective action]
1. Change the NVM to change the frequency and amount of Intermediate Transfer Belt reverse rotation.
Reference: In the basic settings, the reverse rotation starts at job end after 70 printouts.
(1) Reverse Rotation Switch: NVM746-130:
0: Reverse at Job End
1: Reverse during Job
2: Do not perform reverse rotation
(2) Lowering the value of Reverse Rotation Frequency Change NVM: 745-131, 745-132 (Reverse
Rotation Execution pv at Job End or Job Split) increases the frequency or reverse rotation.
Nominal 7000 ( = 70 pv)
IQ-19 Caterpillar Mark (Transfer) IQ-20 Heat Haze/Mock Heat Haze
Removal of electricity with diselectrification material is performed in the charged state after the paper The heat haze/mock heat haze is generated in various places and in different ways.
discharges the secondary transfer part.
* Mock heat haze occurrence differs according to the sampling chart.
If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image
scatters and a round shaped pattern appears continuously in the vertical direction.
Figure 1 j0ki31020
Figure 1 j0bs32019 • Heat Haze
[Cause]
This is caused by low electric charge in the toner.
Stress Conditions:
• Plain paper (Lightweight paper)

• Mid humidity - High temperature environment
• Occurs in both Side1/Side2.
[Procedure]
1. Take a sample from a half-tone image with uniformed entire surface and check by comparing with image
sample.
2. Judge as this phenomenon if it is solved or improved by raising the secondary transfer voltage.
[Corrective action] Figure 2 j0rk31001
1. Secondary transfer voltage offset adjustment • Mock Heat Haze (Line/Text Image)
secondary voltage, and register the optimal value (Set to plus side).

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[Procedure]
1. Obtain the Chart for Secondary Transfer Offset Mode to check whether the defect occurs for single K
color or multi colors and whether it changes at the secondary transfer voltage.
Also, when the secondary transfer voltage is increased, see if branch-like patterns change by sampling 2
Sided halftone images in single K color (45%).
[Corrective action]
1. When a heat haze or mock heat haze occurs during installation, print 25 sheets of test chart, etc. on A3.
2. Increase the secondary voltage.

Increase the secondary transfer voltage based on the result of 1. (Apply the Secondary Transfer voltage
user offset specifications.)
Figure 3 j0rk31002 secondary voltage, and register the optimal value (Set to plus side).
• Mock Heat Haze (Halftone image)
3. Increase the primary transfer current value
NOTE: If this adjustment is made, ghosting ( see IQ-5) may worsen.
Print and check a test pattern. If the level is bad and unacceptable, check if (1), (2) is performed,
decrease the scope of change.
(1) Mock heat haze - Primary transfer correction

NVM746-008 (Primary Transfer Output Mock Heat Haze Correction Run Environment): 9->1
NVM746-009 (Primary Transfer Output Mock Heat Haze Area Coverage Threshold Value): 0->1
NVM746-010 (Primary Transfer Output Mock Heat Haze Correction Coefficient (63mm/s)): 100-
>120
>120
>120
Figure 4 j0rt30006 If the result is insufficient, proceed to (2).
[Cause] (2) Primary Transfer Output Control

The heat haze occurs at the place where paper is peeled off from the IBT Belt. The toner scatters in small • If this occurs with single K color
clouds all around the Solid Patch. (Figure 1,2)
NVM747-605 (Increase the Primary Transfer Output Adjustment Value (BW mode K))
(Example: 100->130)
The mock heat haze (line/text image) occurs when the transported paper rubs against the Holder DTS (Chute
at the Transfer EXIT), which charges it electrically and causes the toner to scatter at the Lead and Tail edges of
the Solid section. (Figure 1,3) • If this occurs with multiple colors
Increase the value of NVM747-606 (Y), NVM747-607 (M), NVM747-608 (C), NVM747-609
Also, for mock heat haze (halftone images), the paper is charged strongly at the negative side so that a positive (K) (Example: 100->130)
corona discharge occurs between the Holder DTS and the paper grounded to it, and along the portion where it
occurs, toner is scattered, and branch-like (pulsating-like) discharge patterns can be seen. (Figure 1,4)
CAUTION IQ-21 Heavyweight Paper Image Bleeding
Occurrence of both heat haze and mock heat haze are easily influenced by the paper orientation.
The rear edge of the paper gets flipped-up and moves closer to the center transfer belt after going though the
As final step, copy an image which have solid portions located at various positions to check for Reg Shoot, and part of the axial direction (around 25mm from the rear edge of the heavyweight paper) may get
them.
blurred from the electrical discharge that occurs in the secondary transfer pre nip part.
Especially for the secondary voltage offset chart, only one patch in the area is useful because the
Secondary Transfer voltage changes between Lead and Tail edges.
Figure 1 j0bs32021
[Cause]
Occurs with paper with strong resilience such as heavyweight paper.
Stress Conditions:
• Basis weight is heavy.

• The paper resilience is strong
• The paper feeding direction and the direction of the paper weave is parallel
• K color (Mono Mode) can easily occur
• Tends to occur when the paper rear edge is curled up.
[Procedure]
1. Check to see if image bleeding such as smear or Toner scattering like blur appear around 25mm position
from the rear edge of the paper.
Reference:
(1) When checking, uniform surface half-tone image or line image in SS direction is easy to detect.
[Corrective action]
1. Forcefully down curl (about 10mm) the rear edge of paper.

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IQ-22 Kiss Marks IQ-23 Circular Stamping Marks

As system resistance of the primary transfer is high, the charge voltage of the primary transfer to the toner on When paper is peeled off by the secondary transfer, the toner which is not fused on the sheet is scattered in a
the Photoreceptor is increased, causing kiss-shaped discharge marks. semicircular arc.
Figure 1 j0rk31003 Figure 1 j0rk31004
[Cause] [Cause]
1. Occurs if cloud toner enters the IBT Unit, 1st BTR, IBT Belt is contaminated. Occurs if the charge of the toner is little. Also, it tends to occur when the charge elimination of paper is
insufficient.
[Procedure]
[Procedure]
1. Sample whole, uniform halftone images of each color, and check the color (engine) in which it occurs and
Take a sample from a half-tone image with uniformed entire surface and check by comparing with image
the position of SS direction (front side, rear side, etc.).
sample.
[Corrective action] [Corrective action]

1. Clean the contamination of 1st BTR of the color in which it occurs. (Empty wipe is recommended)*1 1. Secondary transfer voltage offset adjustment
2. Decrease the primary transfer current of the color in which it occurs. 2 (1) Maintenance/Inspection -> Max Setup -> Adjust Image Transfer.
• If this occurs with single K color (2) While the nominal value is "0", perform variable output (between -5 and 10, low to high voltage) for
NVM747-605 (Decrease the Primary Transfer Output Adjustment Value (BW mode K)) (Example: secondary voltage, and register the optimal value (Set to minus side).
100->90) (3) Nominal variable range: 10%/1 step, Change if required with NVM746-034.
2. Primary Transfer Output Control
• If this occurs with multiple colors • If this occurs with single K color
Decrease the value of NVM747-606 (Y), NVM747-607 (M), NVM747-608 (C), NVM747-609 (K) NVM747-605 (Increase the Primary Transfer Output Adjustment Value (BW mode K)) (Example:
(Example: 100->90) 100->130)
NOTE:
• *1: When using a drum cleaner for tough toner which is stuck, allow it to dry completely before • If this occurs with multiple colors
attaching the IBT Belt. Increase the value of NVM747-606 (Y), NVM747-607 (M), NVM747-608 (C), NVM747-609 (K).
• *2 Take note that decreasing the primary transfer current value tends to cause white spots. (Example: 100->130)
NOTE: IQ-24 Reverse Dark Lines
• *1 Take note that increasing the primary transfer current value tends to cause ghosting.
Part of the K color solid patch and a phenomenon that partly becomes a thick line (multiple) in the FS direction
• * 2: It is necessary to note that if the Fusing Unit Heat Roll speed is changed, paper wrinkle,
wetting, caterpillar marks, etc may occur. Transfer defect occurred due to lack of electric charge in the toner before the secondary transfer.
Figure 1 j0rk32018
[Cause]
Occurs when the develop ability drops, the density of solid patch decreases and Vdeve becomes large.
[Procedure]
Take a sample from an image that includes solid patch such as Total Chart and check by comparing with image
sample.
[Corrective action]
1. Secondary transfer voltage offset adjustment
secondary voltage, and register the optimal value (Set to minus side).
2. Primary Transfer Output Control

• If this occurs with single K color
NVM747-605 (Increase the Primary Transfer Output Adjustment Value (BW mode K)) (Example:
100->130)
• If this occurs with multiple colors

Increase the value of NVM747-606 (Y), NVM747-607 (M), NVM747-608 (C), NVM747-609 (K).
(Example: 100->130)

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IQ-25 3mm Pitch Line

The paper loop amount between the Secondary Transfer and Fusing Unit is large, and the rib of the Holder
DTS is friction-charged by being strongly rubbed against, and toner is attracted by static, causing streaks to be
generated at intervals of the rib pitch.
Figure 1 j0mb310026
[Cause]
Rib of Holder DTS increases the contact area by wear, and friction charge amount increases causing streaks.
[Procedure]
1. Check visually for wear on the surface of the rib of Holder DTS.
2. Take a sample from a half-tone image of M color (50%) and check by comparing with the image sample.
Also, the problem is identified if it is resolved by replacing the Secondary Transfer Unit.
[Corrective action]
1. Replace the 2ND BTR Roll Assembly (PL 6.1).
IQ-26 Transfer Wrinkle IQ-27 Scalelike Defect (Transfer)
As the shape of paper changes due to moisture, paper wrinkles occur between REGI-Transfer and transfer Removal of electricity with diselectrification material is performed in the charged state after the paper
voids occur. discharges the secondary transfer part.
If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image
scatters and semicircle shaped pattern appears.
Figure 1 j0rt30005
[Cause]
Figure 1 j0bs32020
As the shape of paper changes due to moisture, paper wrinkles occur between REGI-Transfer and transfer
voids occur.
[Cause]
[Procedure] This is caused by low electric charge in the toner.
1. Check the paper in the Tray for moistness and presence of waviness.
Stress Conditions:
[Corrective action] • Plain paper (Lightweight paper)

1. Use fresh paper. • Mid humidity - High temperature environment
• New toner cartridge
• Job first thing in the morning (~10 copies)
[Procedure]
1. Take a sample from a half-tone image with uniformed entire surface and check by comparing with image
sample.
2. Judge as this phenomenon if it is solved or improved by raising the secondary transfer voltage.
[Corrective action]
1. Reprint after printing 10~dozens of copies.
2. Change paper (Paper with high basis weight), change feeding direction (Long grain direction)
3. Secondary transfer voltage offset adjustment

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(2) While the nominal value is "0", perform variable output (between -5 and 10, low to high voltage) for IQ-28 Wetting
secondary voltage, and register the optimal value (Set to minus side).
Distorted image may appear at one side or both sides of the paper tail edge when printing halftone fill.
Figure 1 j0wa31027
[Cause]
This minor problem may occur with uniform images, such as like halftone fill.
It is more likely to occur in the early mornings, in a high temperature and high humidity environment, or when
moist paper is used
[Procedure]
1. Compare with the image sample.
[Corrective action]
1. No special actions required.
Reference: Try not to print in the early mornings. Ask the customer to use fresh paper whenever possible.
IQ-29 Moist Paper Wrinkles (Fusing Unit) IQ-30 Paper wrinkle due to interaction
When moisture gets into vertical grained paper, paper waves occurs at the tip of short edge side.
When rushing into Fusing Unit Nip in the condition which is just as it is, the wrinkle occurs without that it is
possible to sell a form completely.
Figure 1 j0rk31015
[Cause]
The positional relation between the various Sub Rolls is wrong, which degenerates the transport form of the
paper and results in wrinkles being generated in the Fusing Unit.
Figure 1 j0ki31017
[Procedure]
[Cause]
1. Compare the form of paper wrinkle with the image sample.
When moisture gets into vertical grained paper, paper waves occurs at the tip of short edge side.
2. If the following conditions are met, interaction paper wrinkle is doubtful.
When rushing into Fusing Unit Nip in the condition which is just as it is, the wrinkle occurs without that it is • Occurs in A3, B4 paper. (Does not occur in paper whose size is small)
possible to sell a form completely. • Occurs only in one side of Front/Rear.
• Occurs in the later half of the paper.
[Procedure] • Does not occur after the position of about 70mm from the Tail Edge.
1. Check the paper in the Tray for moistness and presence of waves at the lead edge in the Paper Feed • Occurs in a convex shape on the image side.
direction.
[Corrective action]
[Corrective action] 1. Perform "3.2.3 Fusing Unit Paper Wrinkle (Adjust Alignment)".
• Use fresh paper.
• Change the Paper Feed direction (LEF).
• Use horizontal grained paper.

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IQ-31 Peeling Unevenness For example, if the current setting is Plain, change to the Recycled setting.
There is no setting lower than Plain C.
Figure 1 j0mb310027
[Cause]
If the paper, toner is moist, density is darker, as the paper is output with the tendency to wrap around the H/Roll
after having passed through the fusing NIP, peeling unevenness in high-density image areas occurs, and in
serious cases, peeling may not be possible resulting in jams.
Also, peeling unevenness tends to occur at the lead edge of the paper and with high-density images.
[Procedure]
1. Check if there is peeling unevenness by comparing with the image sample.
2. If peeling unevenness is suspected, check if the weight of the paper matches the paper type setting, and if
not, configure the appropriate paper type setting, and check again.
3. If problem is not found in 2, proceed to corrective action.
[Corrective action]
1. If the image density can be decreased, try to lower it.
2. If you cannot lower the image density, but can change the current orientation, change the orientation so
that high-density images are output from the rear.
3. As unevenness tends to occur sideways in paper, for example in the case of A4LEF, print by changing to
A4SEF if possible.
4. Change to fresh paper if moistness in paper is suspected. Also, generally, paper whose weight is large,
vertical-oriented paper, paper with higher rigidity, is less prone.
5. Change to one weight lower from the current paper type setting.
(Although it is advantageous for peeling unevenness to lower the control temperature, risk of fusing
failure is a concern)
For plain paper, the order from the lower temperature is
Recycled (Plain C) < Plain (Plain A) < Bond (Plain F)
IQ-32 Moire
Moire
Figure 2 j0rt30007
NOTE: Check the image and use since Banding Starvation will slightly worsen as secondary
failure.
Figure 1 j0rt30004
[Cause]
Depending on the document drawing pattern structure, Moire may stand out by interfering with the screen
[Procedure]
1. Check with the customer whether the [Moire] is outside the permissible range or not.
2. Check to see if there is no problem with the Banding/Starvation level.
[Corrective action]
1. Switch the (ART) Driver UI Screen to [Definition Priority].
[Moire] will not occur easily as the number of lines go high.
• ART: Select [Advanced Setting] > [Screen], and change to [Tone Priority] -> [Fineness Priority].

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IQ-33 Jaggedness
Jaggedness
Figure 2 j0rt30007
NOTE: Check the image and use since Banding Starvation will slightly worsen as secondary
failure.
Figure 1 j0rt30003
[Cause]
Depending on the structure of the line, jaggedness may stand out depending on contact with the screen.
[Procedure]
1. Check with the customer whether the jaggedness is outside the permissible range or not.
2. Check to see if there is no problem with the Banding/Starvation level.
[Corrective action]
1. Switch the (ART) Driver UI Screen to [Definition Priority].
Jaggedness will not occur easily as the number of lines go high.
• ART: Select [Advanced Setting] > [Screen], and change to [Tone Priority] -> [Fineness Priority].
IQ-34 Cross Ghost (Multi Color Ghost) CQ-00 IIT/DADF FIP
[Streaks in fast scan direction] that occurs after 94.5 mm in high image density images of upstream engine (Y IIT/DADF Flow Chart
color, M color).
This occurs in C color and K color and more likely to happen at half speed rather than full speed.
Figure 1 j0mb310022
[Cause]
Uneven charging due to localized poor electric discharge.
[Corrective action]
1. Handling of Cross Ghost that occurs at half speed
• Change the NVM to switch the process speed to full speed.
Change the NVM: 740-205 [White Streaks Countermeasure Switch: ’0’ (Default)] to ’1’ (ON).
2. Handling of Cross Ghost that occurs at full speed
• Adjust the value of Primary Transfer Output Control Adjustment
NVM 747-608 (C), NVM 747-609 (K) (Example: 100 -> 130).
Figure 1 j0mo310026

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[Corrective action]
1. Check the following problems, and perform the corresponding corrective actions
Table 1
Image Quality Symptoms Action
Problem
Background The whole page or part of the Check for contamination on the Platen Glass,
page is contaminated by toner. and clean it if found. If it is very dirty, replace the
Platen Glass (PL 1.2).
Process Direction Black lines or blank areas (1) Check the IIT Carriage Mirrors for
Bands, Streaks, and running along the paper in scratches and contamination, and clean
Smears vertical direction. them if contamination is found.
(2) Check for contamination of the shading
correction section of the Platen Glass
(Regi Guide Back Side), and clean it if
found.
(3) Contamination, scratches of IIT mirror
carriage, shading correction section, and
if they are serious, replace No.1 mirror (PL
1.4), No.2/No.3 mirror (PL 1.5), Platen
Glass (PL 1.2).
Spots Toner spots and blank areas are Check for contamination on the Platen Glass,
spread irregularly over the and clean it if found. If it is very dirty, replace the
whole page. Platen Glass (PL 1.2).
About Defective Image Samples (IPS)
Perform the following procedure to check the fault sample that is obtained during visit or the one that is
provided by the customer and proceed with the appropriate FIP.
1. If the defected sample is determined as the same problem with the one covered in this chapter ("Defect
Image Sample") through visual observation, check the part which is causing the poor image quality.
2. When the problem cannot be determined or there was no corresponding NG sample in 1 above, proceed
to the corresponding FIP below to repair the problem.
Table 1
Image Quality Problem SUB Symptoms FIP
Background, Recycled Paper Support IPS A phenomenon like background (e.g. background color or document bleed) may occur depending on the document. CQ-1
(Background Suppression Adjustment)
Density Adjustment, Light Ink Support IPS This is used to copy an image to be lighter than the current BW Copy settings; e.g. when using light ink. CQ-2
Density Adjustment: Darkening the Highlight IPS The highlight (light colors) is intended to be reproduced in darker shade. CQ-3-1
Density Adjustment: Lightening IPS The density is intended to be reproduced in lighter shade. CQ-3-2
Bleed on Tracing Paper IPS When copying or scanning Tracing Paper document, bleed or background occur around the texts. CQ-4
Dual Color Copy Reproduction Adjustment IPS When using Dual Color (Red/Black Copy) in Copy Service, the Yellow marker pen is reproduced differently from the previous model Able1401 CQ-5-1
(NVM Adjustment for Yellow Color alpha.
Reproduction)
Dual Color Copy Reproduction Adjustment IPS The color reproduction for Dual Color is different compared to a machine from another company. CQ-5-2
(Adjustment of Color Reproduction Difference in
Comparison with a Dual Color Machine from
Another Company)
Dual Color Copy Reproduction Adjustment IPS To make the reproduction the same as the Dual Color Copy Default Mode of a machine from another company. CQ-5-3
(Adjustment of Dual Color Photo Image Quality to
Match a Machine from Another Company)
Dual Color Copy Reproduction Adjustment IPS When yellow highlight is applied on fine red line, the highlighted portion does not appear as red and is reproduced in black instead. CQ-5-4
(Adjustment of Color Extraction Range)
Gradation Jump in 100-lines Photo Document IPS In the BW and Text & Photo Copy Mode, gradation jump occurs on 100-line photo documents. CQ-6
Scan: Smeared Text, Mosquito Noise Around IPS Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression. CQ-7
Text
Fax File Size, Transmission Time IPS When a document with tint on the whole paper or a background image is scanned using Fax Text Mode in High Quality (Fine), the file size or the CQ-8
Fax transmission time may increase drastically.
Bleed on 2 Sided Document IPS Bleed occurs in the BW Copy and Text Mode. CQ-9
Platen Background IPS When A4 stark white paper such as J Paper/Premier 80 is scanned into A3 when in BW Copy Text Mode and AE is ON, the Platen back density CQ-10
is reproduced outside of the copy range.
Color Balance Adjustment IPS The color of the copy image quality is different from that of the original. CQ-11
Rough Thin Lines IPS When a document containing extremely thin lines is copied in the Photo & Text Mode, the density of the lines on the copy may become uneven CQ-12
and rough.
Moire due to Interference Between Document IPS There are cases where moire is generated due to interference between the document and the IIT (Copy, BW Scan). CQ-13
and IIT
Poor Reproduction of Inkjet Document IPS When making a copy of a document that was printed by an inkjet printer, it is reproduced poorly on the output copy. CQ-14
Version 1.2 10/2015 3.3.2 About Defective Image Samples (IPS)

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Version 1.2 3-42 3.3.2 About Defective Image Samples (IPS)
CQ-1 Background, Recycled Paper Support (Background Table 1 Rough Standards of Suppression Levels
Suppression Adjustment) Suppression Rough Standard for Suppression Levels (documents with white background, or
Level level of effect on documents)
A phenomenon like background (e.g. background color or document bleed) may occur depending on the
document. Output Color Full Color B&W
Higher +2 Old recycled paper, Dark The suppression amount is more than Higher +1.
recycled paper
Higher +3 Newspaper (with some The suppression amount is more than Higher +2.
bleed)
Higher +4 Newspaper Reduces background to the level at which Light Text
(pencil text) can be read.
*The contents in Table 1 are only rough standards. The suppression results may differ depending on the
document.
[Adjustment Method]
1. The adjustment methods are different between Services and Output Colors. (Table 2)
Table 2 Background Suppression Level Adjustment Method by Mode

Services Output Color Adjustment Method
Copy Full Color Administrator Mode
B&W CE Mode (NVM)
Figure 1 j0ki31019 FAX B&W CE Mode (NVM)
Scan Full Color Administrator Mode
[Cause] B&W CE Mode (NVM)
The default settings of Background Suppression are as shown in Table 1. Background Suppression Level
Adjustment may be required depending on the document.
(1) Adjustment in System Administrator Mode
[Procedure] • Copy (Full Color) Adjustment
1. Set Background Suppression to "Enabled" and check whether background still occur on the customer’s [Tools] rightarrow "System Settings" tab rightarrow [Copy Service Settings] rightarrow [Copy
document. Control] rightarrow [Background Suppression Level]
• Scan (Full Color) Adjustment
[Corrective action]
[Tools] -> "System Settings" tab -> [Scan Service Settings] -> [Other Settings] -> [Background
1. Background Suppression Level Adjustment
Suppression Level]
Background Suppression Feature Default
(2) Adjustment in CE Mode (NVM)
Table 1 Rough Standards of Suppression Levels
Suppression Rough Standard for Suppression Levels (documents with white background, or
Level level of effect on documents)
Output Color Full Color B&W

Normal White paper such as P paper Bleed is reduced slightly.
Higher +1: Recycled White paper such as P paper, Recycled paper,
Default Other company’s recycled Newspaper
paper, etc. with whiteness of
approx. 66%
• When adjusting the Text & Photo mode for BW Copy, Fax, and BW Scan, change the following The NVM setting value is determined in binary first, and then converted to a decimal number.
NVM values:
Example: The initial value 273 (decimal) indicates that the background suppression levels are
Table 3
1 for all scan methods.
Chain- Setting Default When the background suppression levels are 2 for all scan methods, it is = 546 (decimal) =
Link NVM Name PSW Display Range Value Meaning 001000100010 (binary)
715-631 Background TP_BW_Copy_Fa 0 ~ 4095 273 Background Suppression When the background suppression levels are 3 for all scan methods: = 819 (decimal) =
Suppression Offset x Offset Level of AE Level*1 001100110011 (binary)
Level for BW Copy, 0: Strength Level 0 (Standard) When the background suppression levels are 4 for all scan methods: = 1092 (decimal) =
Fax, Binary Scan 1: Strength Level 1 (+1) 010001000100 (binary)
Photo & Text Mode 2: Strength Level 2 (+2)
(Print, Photograph, 3: Strength Level 3 (+3)
Copy) 4: Strength Level 4 (+4) • When adjusting the Text mode for BW Copy, and BW Scan, change the following NVM values:
5 to 15 and above: Strength Set different NVM values for (Normal, Light (Pencil)) and (Tracing Paper) in Text mode.
Level 0 (Standard) The description of the settings is the same as that for the Text & Photo mode.
0 bit to 3 bit: Platen
4 bit to 7 bit: CVT&DADF Table 6
8 bit to 11 bit: CIS Chain- Setting Default
Link NVM Name PSW Display Range Value Meaning
*1: Relationship between Background Suppression Level and Strength Level
715-633 Background TP_BW_Copy_Fa 0 ~ 4095 273 Background Suppression
Suppression Offset x Offset Level of AE Level*1
Level for BW Copy, 0: Strength Level 0 (Standard)
Table 4 Relationship between Background Fax, Binary Scan 1: Strength Level 1 (+1)
Suppression Level and Strength Level Text Mode (Normal, 2: Strength Level 2 (+2)
Background Light (Pencil)) 3: Strength Level 3 (+3)
Suppression Level Strength Level 4: Strength Level 4 (+4)
5 to 15 and above: Strength
Normal 0, (5 to 15) Level 0 (Standard)
Higher +1 1 0 bit to 3 bit: Platen
Higher +2 2 4 bit to 7 bit: CVT&DADF
Higher +3 3 8 bit to 11 bit: CIS
Higher +4 4 715-637 Background TP_BW_Copy_Fa 0 ~ 4095 273 Background Suppression
Suppression Offset x Offset Level of AE Level*1
Level for BW Copy, 0: Strength Level 0 (Standard)
Table 5
Fax, Binary Scan 1: Strength Level 1 (+1)
Meaning of Adjustment Value Text Mode (Tracing 2: Strength Level 2 (+2)
Scanning CIS CVT&DADF Platen Paper) 3: Strength Level 3 (+3)
Method 4: Strength Level 4 (+4)
5 to 15 and above: Strength
Bit allocation 11 10 9 8 7 6 5 4 3 2 1 0
Level 0 (Standard)
Expressed in 0 0 0 1 0 0 0 1 0 0 0 1 0 bit to 3 bit: Platen
binary 4 bit to 7 bit: CVT&DADF
8 bit to 11 bit: CIS
* Changing the binary value in Table 5 above to decimal value results in the default value of
’273’ in Table 3. (3) Precautions
The following NVM settings do not change the background suppression level because their
Reference: Description of NVM Settings operations are disabled.
The NVM setting range is 12 bits, which are broken up into 4 bits for each scan method. 715-630, 632, 636, 638 - 641, 643, 645 - 649

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In addition, due to the mechanism of this function (Figure 2), backgrounds might not be suppressed CQ-2 Density Adjustment, Light Ink Support
up to the user’s expectations on the following documents.
This is used to copy an image to be lighter than the current BW Copy settings; e.g. when using light ink.
1. Photo documents having their high density sections placed in the background detection areas.
2. The document contains dark frames or fringes. [Cause]
3. The document contains text on dark background. 1. Density adjustment cannot lighten images to the light ink level.
4. Negative document
[Procedure]
* For the document types (1) and (2), the suppression level may be improved by changing the
1. Consult with the customer to determine which (or all) level of Photo mode (Lighten +1 to +3) is to be set
background suppression method from High Speed to High Quality.
with light ink support adjustment.
For the case of 3., density adjustment may be helpful.
[Corrective action]
1. Change the NVM values listed in the following table to adjust the "Lighten +1", "Lighten +2", and "Lighten
+3" of Photo mode.
NOTE: This countermeasure is only valid for Copy BW images.
Table 1 Table of Light Ink Support

Chain-Link and Recommended Setting Value
Photo Mode "Lighten 3" [Chain-Link: 715-692]: 37 (Recommended value)
Settable range: [0-64] (Default = 0)
Note 1) When 0 is set, the state is the same as when 64 is set.
Note 2) When 20 or lower is set, the result may be blank paper.
Photo Mode "Lighten 2" [Chain-Link: 715-693]: 40 (Recommended value)
Note 1) When 0 is set, the state is the same as when 64 is set.
Note 2) When 15 or lower is set, the result may be blank paper.
Photo Mode "Lighten +1" [Chain-Link: 715-694]: 43 (Recommended value)
Note 1) When 0 is set, the state is the same as when 64 is set. Note 2) When
10 or lower is set, the result may be blank paper.
Figure 2 j0ki31008
CQ-3-1 Density Adjustment: Darkening the Highlight CQ-3-2 Density Adjustment: Lightening
The highlight (light colors) is intended to be reproduced in darker shade. The density is intended to be reproduced in lighter shade.
[Cause] [Cause]
1. The highlight reproducibility had been adjusted to prevent background from appearing. No special actions required.
[Procedure]
[Procedure]
[Corrective action]
1. Set the density adjustment from "Darken +1" to "Darken +3".
[Corrective action]
1. Set the density adjustment from "Lighten +1" to "Lighten +3".
* When the highlight is not reproduced after performing the density adjustment in (1), it can be adjusted by
the following method: * When desired image quality cannot be obtained after performing the density adjustment in (1), the
following adjustment method is also available:
2. Set the background suppression to "Disabled".
Countermeasure (2): In the case of Copy Service, adjust the density by using "Color Balance
* Although may cause background to appear, it improves the highlight reproducibility.
Adjustment".
3. In the case of Copy Service, adjust the density by using "DC919: Color Balance Adjustment".
The following describes the adjustment method that is only valid for Output Color "BW" and Original Type
In the case of Scan Service, increase the "Scan Resolution".
"Text".
* The highlight reproducibility is improved more with 600dpi than 200dpi.
4. The following describes the adjustment method that is only valid for Output Color "BW" and Original Type Table 1 Density Adjustment: Lightening
"Text". NVM Chain-
Link Services Mode How to Use
715-720 Copy Output Color "BW" The highlight is reproduced lighter when a value
Table 1 Density Adjustment: Darkening the Highlight
Original Type "Text" larger than the default value (128) is set.
NVM Chain- Density "Normal" The recommended value is 136.
Link Services Mode How to Use
715-721 Copy Output Color "BW" The highlight is reproduced lighter when a value
715-720 Copy Output Color "BW" The highlight is reproduced darker when a value Original Type "Text" larger than the default value (128) is set.
Original Type "Text" smaller than the default value (128) is set. Density "Darken +3" The recommended value is 136.
Density "Normal" The recommended value is 120. The density of "Darken +3" and "Normal" may be
715-721 Copy Output Color "BW" The highlight is reproduced darker when a value reversed depending on the setting value.
Original Type "Text" smaller than the default value (128) is set. 715-722 Fax Scan Output Color "BW" The highlight is reproduced lighter when a value
Density "Darken +3" The recommended value is 120. Original Type "Text" larger than the default value (128) is set.
The density of "Darken +3" and "Normal" may be Density "Normal" The recommended value is 132.
reversed depending on the setting value. 715-723 Fax Scan Output Color "BW" The highlight is reproduced lighter when a value
715-722 Fax Scan Output Color "BW" The highlight is reproduced darker when a value Original Type "Text" larger than the default value (128) is set.
Original Type "Text" smaller than the default value (128) is set. Density "Darken +3" The recommended value is 132.
Density "Normal" The recommended value is 125. The density of "Darken +3" and "Normal" may be
715-723 Fax Scan Output Color "BW" The highlight is reproduced darker when a value reversed depending on the setting value.
Original Type "Text" smaller than the default value (128) is set.
Density "Darken +3" The recommended value is 125. * The NVM value adjustment is done by visually checking the copy or scan output while performing the
The density of "Darken +3" and "Normal" may be adjustment.
reversed depending on the setting value.
* The NVM value adjustment is done by visually checking the copy or scan output while performing the
adjustment.

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CQ-4 Bleed on Tracing Paper CQ-5-1 Dual Color Copy Reproduction Adjustment (NVM
When copying or scanning Tracing Paper document, bleed or background occur around the texts. Adjustment for Yellow Color Reproduction)
When using Dual Color (Red/Black Copy) in Copy Service, the Yellow marker pen is reproduced differently
from the previous model Able1401 alpha.
• Up to 2010 models: Yellow or yellow marker pen is reproduced as "black".

• Able1401 alpha, products of other companies: Yellow or yellow marker pen is not reproduced as "black".
[Cause]
The idea behind picture formation for Dual Color is different compared to previous models, as well as
machines from other companies.
[Document]
Figure 1 j0ki31009
[Cause]
1. Because of the characteristics of Tracing Paper, shades are generated around the texts when scanning
using CCD.
[Procedure]
[Corrective action]
1. Use the Text on See-Through Paper Mode.
(1) Copy Service Settings Figure 1 j0ki31010
Perform the following procedure to display the Text on See-Through Paper Mode on the UI.
[Tools] rightarrow "System Settings" tab rightarrow [Copy Service Settings] rightarrow [Copy [Dual Color Copy (Text Mode and Map Mode Default Settings)]
Control] rightarrow [Original Type - See-Through Paper] rightarrow [Enabled]
The Lightweight mode becomes selectable when "Output Color = BW" and "Original Type = Text"
are specified.
(2) Scan Service Settings
Change the following NVM values to enable the Text on See-Through Paper Mode.
NVM 715-669 0: Normal rightarrow 1: Tracing Paper mode
Select "Color Scanning = BW" and "Original Type = Photo" for the Text on See-Through Paper
Mode.
(The Text on See-Through Paper Mode button does not exist on the UI. It is a hidden mode that is
located at the position of the Photo Mode.)
[Corrective action]
1. You can use NVM 715-695 to select whether to reproduce the yellow color for each image quality mode.
The default settings is as follows.
Table 1 Default setting

Bit 3: Map Bit 2: Photo Bit 1: Photo & Bit 0: Text
Mode Mode Text Mode Mode
Reproduce yellow as black: Default Default
0
Do not reproduce yellow as Default Default
black: 1
Reference: Description of NVM Settings

The NVM setting value is determined in binary first, and then converted to a decimal number.
Figure 2 j0hs30008 Example: Changing the binary value (= 0110) in Table 1 above to decimal value results in the default
value of ’6’.
[Dual Color Copy (Photo & Text Mode and Photo Mode Default Settings)]
Figure 3 j0hs30006
[Procedure]

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CQ-5-2 Dual Color Copy Reproduction Adjustment (Adjustment CQ-5-3 Dual Color Copy Reproduction Adjustment (Adjustment
of Color Reproduction Difference in Comparison with a Dual of Dual Color Photo Image Quality to Match a Machine from
Color Machine from Another Company) Another Company)
The color reproduction for Dual Color is different compared to a machine from another company. To make the reproduction the same as the Dual Color Copy Default Mode of a machine from another company.
[Cause] [Cause]
As the default of Dual Color Copy for FX, chromatic colors are extracted and then replaced with red to output The extracted color or replacement color for Dual Color is different.
while achromatic colors are replaced with black to output.
[Procedure]
A sample machine from another company may, as the default, utilize a method that extracts only red to output
as red and outputs the rest in black.
[Corrective action]
Therefore, when making Dual Color Copy in default setting, it would result in a different color reproduction from 1. As it is difficult to reproduce the photo image quality of another company’s Dual Color Copy (Figure 1)
that of another company’s. using the current image quality adjustment feature, make the following settings.
• Source Color: Red, Yellow
Table 1
• Register a Custom Color [Yellow: 80, Magenta: 100, Cyan: 20] (Red equivalent) and specify it as the
FX Default Setting Other Company Sample Target Area Color.
Extracted Color Chromatic color Red • Register a Custom Color [Yellow: 100, Magenta: 100, Cyan: 100] (Black equivalent) and specify it
as the Non-target Area Color.
Replacement for Extracted Color Red Red
[Dual Color Copy of Other Company]
Replacement for Non-extracted Color Black Black
[Procedure]
[Corrective action]
1. By changing [Copy Service Settings] screen -> [Output Color] More -> [Dual Color] -> [Source Color] ->
Red you can obtain the same Dual Color Copy as another company’s.
Figure 1 j0hs30001
[Normal Dual Color Copy]

CQ-5-4 Dual Color Copy Reproduction Adjustment (Adjustment
of Color Extraction Range)
When yellow highlight is applied on fine red line, the highlighted portion does not appear as red and is
reproduced in black instead.
Figure 2 j0hs30002
[Support-completed FX Dual Color Copy]
• Reproduce achromatic areas in YMC

• Mix C in chromatic areas (Red)
Figure 3 j0hs30003 Figure 1 j0hs30004
[Cause]
The interaction between fine red line and yellow highlight resulted in ’orange color’, which falls outside the ’red
color’ extraction range.
[Procedure]

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[Corrective action] CQ-6 Gradation Jump in 100-lines Photo Document
1. Adjust the Extraction Angle for Dual Color Copy. In the BW and Text & Photo Copy Mode, gradation jump occurs on 100-line photo documents.
In the case of this example, to extract up to the portion that had changed to ’orange color’ as ’red color’,
increase Chain-Link 715-785 (Hue Angle - Red End) 60 (Default) -> 105. (See Table1 and Figure 2)
Table 1
Chain-Link Item Default Color Angle
715 780 B-Hue Start Degree 270°
715 781 B-Hue End Degree 320°
715 782 G-Hue Start Degree 110°
715 783 G-Hue End Degree 200°
715 784 R-Hue Start Degree 350°
715 785 R-Hue End Degree 60°
715 786 Y-Hue Start Degree 60°
715 787 Y-Hue End Degree 120°
715 788 M-Hue Start Degree 320°
715 789 M-Hue End Degree 10°
715 790 C-Hue Start Degree 190°
Figure 1 j0ki31013
715 791 C-Hue End Degree 280°
[Cause]
[Default Color Extraction Color Angle]
As Text & Photo mode gives priority to 175 lpi halftone dots and text quality, Sharpen Edge is performed for
lower lpi.
[Procedure]
[Corrective action]
100-line document: Countermeasures
Table 1 100-line document: Countermeasures

Countermeasures Secondary Defect
Set the Original Type to "Photo". The text becomes blurred.
Select [Tools] rightarrow [Common Image quality of photographs deteriorate in [More Text] and [Text]
Service Settings] rightarrow [Image settings. Text becomes blurred in [More Photo] and [Photo] settings.
Quality Adjustment] rightarrow [Image
Quality] and adjust [Photo & Text
Figure 2 j0hs30007 Recognition]
2. ’Darken the density’, ’Increase the saturation’, and ’Add more contrast’ according to the customer’s
request to make the red color more vivid.
3. If the red color of fine red line is smeared and/or mixed with black, change from [Photo & Text Mode] to
[Photo Mode].
CQ-7 Scan: Smeared Text, Mosquito Noise Around Text CQ-8 Fax File Size, Transmission Time
Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression. When a document with tint on the whole paper or a background image is scanned using Fax Text Mode in High
Quality (Fine), the file size or the Fax transmission time may increase drastically.
Figure 1 j0ki31014
Figure 1 j0ki31015
[Cause]
As the JPEG compression technique is for images, not texts, noise is easy to crop up when it is used to [Cause]
compress texts. As the Text mode is designed to highlight texts, it generates halftone dot moire.
[Procedure] [Procedure]
1. No special actions required. 1. Scan the customer’s document (photo image) in Binary Scan mode and check whether moire is
[Corrective action] generated and the file size became bigger.
1. Set the compression mode from "Normal" to "Low Compression". (Secondary defect: The file size [Corrective action]
becomes bigger.) 133-line document: Countermeasures
Table 1 133-line document: Countermeasures

Set Original Type to Photo & Text Mode, As the amount of data increases in Text & Photo Mode, the
or Photo Mode. machine takes a longer time for transmission.
Set the density adjustment to "Lighten" The text quality is degraded.
and the sharpness to "Soften".

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CQ-9 Bleed on 2 Sided Document CQ-10 Platen Background

Bleed occurs in the BW Copy and Text Mode. When A4 stark white paper such as J Paper/Premier 80 is scanned into A3 when in BW Copy Text Mode and
AE is ON, the Platen back density is reproduced outside of the copy range.
[Cause]
Because the gradation feature is designed to improve the reproducibility of Low Contrast, when bleed density [Cause]
of the document is high, the background suppression function might not be able to remove it completely. Because paper such as J paper/Premier 80 has a low background detection level, the density of the Platen
Back might not be fully removed depending on the S/N level status of the IIT.
[Procedure]
1. No special actions required. [Procedure]
[Corrective action] 1. No special actions required.
Bleed on document: Countermeasures [Corrective action]
Platen Background: Countermeasures
Table 1 Bleed on document: Countermeasures
Table 1 Platen Background: Countermeasures
Switch the AE suppression level settings. Reproducibility of highlights is degraded. Countermeasures Secondary Defect
(Switch the NVM) Switch the AE suppression level settings. Reproducibility of highlights is degraded.
Set the density adjustment to "Lighten +1". The density on the whole area becomes lighter and the (Switch the NVM)
reproducibility of highlights is degraded. Set the density adjustment to "Lighten +1". The density on the whole area becomes lighter and the
reproducibility of highlights is degraded.
Set the sharpness adjustment to "Soften +1". The text becomes blurred.
Set the Color Balance Adjustment Level (Low The low density becomes lighter and the reproducibility of
Density) to "Lighten". highlights is degraded.
CQ-11 Color Balance Adjustment CQ-12 Rough Thin Lines
The color of the copy image quality is different from that of the original. When a document containing extremely thin lines is copied in the Photo & Text Mode, the density of the lines on
the copy may become uneven and rough.
[Cause]
When foreign substances such as dirt, dust, toner aggregate (including the case of heated one) exist in the [Cause]
Toner Cartridge, on the Toner Supply Path, or in the Developer Housing Assy and they reach the section
Extremely thin lines are lines that are barely wide enough to be detected as edges.
between the Developer Roll and the Trimmer, it could obstruct the formation of developer layer.
Therefore, as only some of their segments can be detected edges, the machine will switch between the
[Procedure] following processes frequently, making the lines look rough.
No special actions required.
• Edge Process: Darkens by emphasizing lines.
[Corrective action] • Non-Edge Process: Lines are reproduced in a light density that is faithful to the document without
1. Enter DC919. Enter the CE Mode, then select [Tools] -> [Common Service Settings] -> [Maintenance / emphasizing them.
Diagnostics] -> [MAX Setup] -> [Color Balance Adjustment] (For details, refer to Item DC919 in Chapter
6.
2. Adjust the values of the High Density/Medium Density/Low Density for Y, M, C, and K respectively within
the range of -4 to +4 on the DC919 screen. When Output Color is "B/W", the adjustment value for "K"
becomes effective. Press <Start> to reflect the setting value.
Visually check the copy image quality to ensure that it meets the customer’s requirements.
Figure 1 j0sg31001
[Procedure]
[Corrective action]
Table 1
• Text Mode • Because lines are more emphasized
• Text / Light Text Mode compared to the original, the overall image
becomes darker.
• Map Mode
Make a copy in any one of the above modes.

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Table 1 CQ-13 Moire due to Interference Between Document and IIT
Countermeasures Secondary Defect There are cases where moire is generated due to interference between the document and the IIT (Copy, BW
Enter the System Administrator Mode. • Change [Normal] -> [More Text] Scan).
Select [Tools] -> [Common Service Settings] -> [Image Because lines are more emphasized
Quality Adjustment] -> [Image Quality] -> [Photo & Text compared to the original, the overall image • This is more likely to occur when the document number of screen lines is 100 lines, 133 lines, or 150 lines.
Recognition] becomes darker. • This might also occur when the magnification is changed.
• Change [Normal] -> [More Text] • This can also occur in the Full Color Mode.
(To emphasize edges) • Change [Normal] -> [More Photo] • If this occurs, the ease at which it can be seen will vary depending on the device.
or Images will be faithful to the original but [Cause]
• Change [Normal] -> [More Photo] texts are reproduced lighter. Moire might be generated due to the interference that arise with a 600 dpi scan depending on the number of
(To reproduce the whole image smoothly without lines and density of the document.
emphasizing edges)
100-Line Halftone (Halftone Documents)
Try the above while looking at the resulting images and
select your preferred one. BW Copy with Text Mode
Figure 1 j0wg30001
[Procedure]
[Corrective action] CQ-14 Poor Reproduction of Inkjet Document
When making a copy of a document that was printed by an inkjet printer, it is reproduced poorly on the output
Table 1 copy.
• If this occurs in Text Mode, change to Photo & Text • Text (line) turns into slightly blurred [Cause]
Mode. image. In the default document mode, the reproducibility is optimized when a printed material is used as document.
*If it is during a Copy, setting the [Photo & Text
Recognition] in the spec settings to [More Photo] [Procedure]
might improve the condition. 1. No special actions required.
• Change to Photo Mode. [Corrective action]
• Reduce sharpness.
1. Enter the System Administrator Mode and select [Tools] -> [Copy Service Settings] -> [Copy Control] ->
• If this occurs after a reduction/enlargement, use [Photo &Text / Printed Original] to set [Inkjet Originals] so that the color identification is improved when
another R/E Ratio. performing copy in Photo & Text Mode for documents that were printed using an inkjet printer.
• If it is during a Scan, use another resolution.
• Change the orientation of the document.
Enter the System Administrator Mode and change the • Change [Normal] -> [More Photo]
[Photo & Text Recognition] in the following menu from Images will be faithful to the original but
[Normal] to [More Photo]. texts are reproduced lighter.
Select [Tools] -> [Common Service Settings] -> [Image
Quality Adjustment] -> [Image Quality] -> [Photo & Text
Recognition]

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3.3.3 Fusing Unit Paper Wrinkle (Adjust Alignment) 2. Adjustment Method

Refer to "Alignment Adjustment Bracket Used Flow" in Step3 for adjustment.
[Procedure]
1. Installation/removal of Adjustment Bracket
(1) Move the adjustment bracket to N -> M when the paper wrinkle appears on the left side of print.
(1) Remove the Fusing Unit.
i. Temporary tack the Screw in the left M hole.
Figure 1 j0mb310002
Figure 3 j0mb310004
(2) Remove the alignment adjustment bracket on the Front Side.
ii. Fasten the Screw in the right M hole.
• Remove the Screw (2).
Figure 4 j0mb310005
Figure 2 j0mb310003
iii. Tighten the left M Screw.
• N: Nominal position
• M: Minus position
• P: Plus position
iv. Install the Fusing Unit. iii. Tighten the left P Screw.
(2) Move the adjustment bracket to N -> P when the paper wrinkle appears on the right side of print.
i. Temporary tack the Screw in the left P hole.
Figure 8 j0mb310009
iv. Install the Fusing Unit.
Figure 6 j0mb310007
3. Usage flow of the Alignment Adjustment Bracket
ii. Fasten the Screw in the right P hole.
NOTE: Use this when pepr wrinkles (*1) has been generated due to interaction.
(1) Paper wrinkle due to interaction
• Paper wrinkle due to interaction between the Fusing Unit, Transfer, and Regi
• Cause: The positional relation between the various Sub Rolls is wrong, which degenerates
the transport form of the paper and results in wrinkles being generated in the Fusing Unit.

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(2) *2: Sampling
• Paper: A3SEF
• Pattern: Half Tone K50%
• No. of Sheets: Simp5 sheets
Figure 9 j0lbs34012
3.3.4 Periodic Table Table 1
Sub Device Diameter (imm) Print Period (imm)
Fusing Heat Roll 26.12 82.5
Belt 30.10 95.1
Transfer 2nd-BTR 18.00 56.5
IBT IBT-Belt 253.07 795.0
Drive Roll 13.05 41.0
Tension Roll 22.58 70.9
Idle Roll 10.00 31.7
1st-BTR 6.08 19.1
Sensor Roll 18.08 56.8
Deve Roll Assy Mag 16.00 28.7
Xero Drum 30.00 94.5
BCR 12.08 38.0
BCR Cln 9.30 29.3
Figure 1 j0mb310001
Table 1
Sub Device Diameter (imm) Print Period (imm)
Exit Pinch Roll 10.00 31.4
Exit Roll 15.00 47.1

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3.3.5 Things to Note for Image Quality Restrictions

Table 1
Occurrence Condition
Image Quality Side-1 Others

Problem Name SUB Details Environment Side-2 Media Conditions Interim Measures Details
1 Nip Marks Fusing In the case when new parts are replaced, in the early morning, All Both Side1, - - until the recessed portion recovers, let it get warm for a
when not used for days, or not used for some time, and Side 2 while (let it be in standby or perform printing).
NIP portion of the fusing roll is recessed due to being under Media:
pressure. Heavyweight
After starting and warming up for a while, if printing is executed paper tends to
during this time before the recessed portion returns to its original stand out
form, Other
the gloss of the recessed portion is changed, and image problems, conditions:
such as smears may occur. Solid images
tend to stand
out (it is
difficult to
detect non-
solid images,
2 Condensation Copy Fusing Sometimes patches of water droplets may be found on paper that All - Hydrated Use fresh paper
is printed right after machine start up. paper is a
stress.
3 Background on Coated Deve Background level on gloss paper is higher than that on Plain. All All Coated 1) Long-term Raise the developing bias DC component by 10 ~ 20V
Paper paper stoppage and reduce the fogging on the drum. (Individual
under high Support). However, this will sacrifice the reproducibility
humidity 2) of fine lines and highlight sections.
Print with high
image density
4 Toner color line Deve - When toner is rapidly consumed, toner which is not stirred well is All All All Immediately - Disappears in several sheets
transported, and 1-3 sheets with toner streaks may occur in rare after high- - Print out dozens of copies
situations. density image
- Just before empty detection, as the number of Disp motor printing
rotations is increased to completely use the toner until the end, Immediately
spots in the form of short lines may appear for a while. after low-
density image
printing
5 Toner Droplet Deve Toner smear in drops may occur. All All All 1) Long-term Perform processing machine stirring mode when it is
Contamination stoppage left under high humidity environment for a long period of
under high time. (Default Off)
humidity 2)
Print with high
image density
Table 1

6 Smear Xfer When the lead edge of paper reaches the Secondary Transfer, it All - - It becomes BW Mode Change NVM740-033 (Plain B), 740-034 (Plain E),
immediately increases the Secondary Transfer section load and more 740-035 (Plain G), 740-036 (Heavyweight 1S), 740-
causes the IBT Drive Roll speed to change (decrease in speed). stressful if the 037 (Heavyweight 2S) 0->1. By changing the above
This speed change changes the relative velocity difference of basis weight NVM and selecting the above paper setting, IOT will
photo receptor and IBT Belt surface in K color primary transfer is large perform FC Mode operation regardless of the Color
part, which may cause a smear (image disorder) 96mm from the - It will stand Mode setting of the controller for Monochrome Print.
paper edge. out more with However, keep in mind that Yellow, Magenta, Cyan
Gloss paper. Toner, Xero-CRU, processing machine will be
consumed during BW Print as well.
7 Rough Black Xfer The Toner will not get transferred into the rough parts for paper All - Paper with - Change to paper with better smoothness or texture
with poor smoothness and texture, and the transfer will be rustled. poor - Secondary Transfer Voltage Offset Adjustment -
smoothness Optimize secondary transfer voltage with
or texture (Maintenance - Adjust 2nd BTR) (Set to Minus side).
8 Moist Paper Transfer Xfer The resistance drops when the paper hydrates. On the other hand, High humidity - When K color stands Please use unopened paper.
Failure since K color which includes carbon has a big dielectric loss, the environment feeding out
necessary electric field differs from other colors. Due to this, the paper that fits
necessary electric field difference between multicolor and K color high humidity
becomes big from the difference of paper resistance and the toner environment
resistance, which narrows the transfer latitude and creates (hydrated
unevenness. paper)
9 Toner Contamination at Xfer When the paper that has been loop formed in transfer fixation All - - When there is - To control fogging, expand the cleaning field (within
Lead/Tail Edge releases the secondary transfer nip, the rear edge part moves to an unexpected the permissible limit of thin line reproducibility)
the opposite direction of the feeding direction and occurs by toner smear in - Reduce the Toner Band (within the permissible limit of
touching the belt by 2nd BTR surface or DTS HSG or a flip-up. 2nd BTR or density maintainability)
DTS HSG
(fogging).
10 Tail Edge Transfer Xfer After releasing the secondary transfer nip, the paper rear edge All - - - When the
Failure part flips-up and re-transfers to the center transfer belt from the position of the
fixing ironing effect, resulting in roughness or white occurring on paper worsens
the paper rear edge part (within 10mm including blank space). - Performance
limit
11 MWS (Side2) (Micro Xfer When the secondary transfer part resistance is high such as first Low humidity Side2 is - Paper with First thing in Set (Decrease) secondary transfer voltage to minus
White Spots) thing in the morning of low humidity environment, the transfer environment stress. poor the morning of side with Secondary Transfer Voltage Offset
latitude of multicolor and single color is narrow and the voltage it smoothness low Adjustment (UI Operation). Note the trade-off with
set towards the multicolor. Due to this, the voltage becomes too is a stress temperature/ transfer failure of multi-color transfer.
much for the dingle color and fine white dots may appear on the - Paper left low humidity
image in Side2 from the electric discharge phenomenon of the out in low environment is
transfer nip. humidity a stress.
environment
is a stress

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Table 1

12 Heavyweight paper Xfer The rear edge of the paper gets flipped-up and moves closer to the All - - It becomes - K color is Down curl the rear edge of the paper.
image bleeding center transfer belt after going though the Reg Shoot, and part of more easy to occur
the axial direction (within 25mm from the rear edge of the stressful if the - Tends to
heavyweight paper) may get blurred from the electrical discharge basis weight occur when
that occurs in the secondary transfer pre nip part (Toner gets is large the paper
scattered). - It becomes leading edge is
more curled up.
stressful if the
paper
resilience is
stronger
- It becomes
more
stressful if the
paper
feeding
direction and
the direction
of the paper
weave is
parallel
13 Multi Color Transfer Xfer From the electricity resistance increase due to decrease in Low humidity - Paper with - First thing in Set (Increase) secondary transfer voltage to plus side
Failure moisture content after fixing Side1 or resistance increase of environment poor the morning of with Secondary Transfer Voltage Offset Adjustment (UI
secondary transfer in low temperature or passing of time, the smoothness low Operation). Note the trade-off with MWS.
necessary voltage cannot be acquired in low humidity is a stress temperature/
environment especially first thing in the morning which may result low humidity
in light shade of multicolor. This setting controls the MWS within environment is
the limit. a stress.
- If the inside of
the machine
gets heated
up, the
phenomenon
will ease or not
occur.
- Performance
limit
14 Color Streaks Xfer Paper powder gets in between the center transfer belt and CLN All - Paper that High R/L Change the reverse interval of the belt (Make the
blade which may result in poor cleaning. easily omit number of NVM746-131 (default is 7000) smaller)
paper dust or
paper with
foreign
substance
contaminatio
n
Table 1

15 Multi Color Transfer Xfer If continuous print is performed in high humidity environment, the High humidity - - - Set (Increase) secondary transfer voltage to plus side
Failure resistance of secondary transfer part rises temporary. The environment with Secondary Transfer Voltage Offset Adjustment (UI
necessary electric field cannot be acquired from the drop of Operation).
transfer electrical current, which may result in lighter shade in
multicolor.
16 Caterpillar Marks/ Xfer Caterpillar marks may appear with plain paper (thin paper). All Side1/Side2 Plain paper - Set (Increase) secondary transfer voltage to plus side
Scalelike defects (Lightweight with Secondary Transfer Voltage Offset Adjustment (UI
paper) Operation).
17 Transfer wrinkle Xfer Transfer wrinkle may occur depending on the hydrated status of High humidity Side1/Side2 Hydrated - Use fresh paper
the paper. environment paper is a
stress.
18 Rear end shimmer Xfer When printing transferred postcard, the postcard rear edge gets Low humidity Side1 Postcard - Down curl the rear edge of the postcard.
(postcard) flipped-up after going through the Reg Shoot and moves closer to environment
the center transfer belt which may result in blurring of line or letter
image near the rear edge of the postcard (Toner gets scattered).
19 Shimmer style Xfer Branch-like electric discharge print may appear on the K color half- Mid - High Side2 Plain paper - Set (Increase) secondary transfer voltage to plus side
tone image part and line/solid part when Duplex Print is humidity (Lightweight with Secondary Transfer Voltage Offset Adjustment (UI
performed. environment paper) Operation), decrease the TC (Toner Concentration)
inside the Developer. Replace the 2nd BTR Unit.
20 Reverse DarkLines Xfer Black horizontal lines may appear randomly on the half-tone Azone is - - Tends to occur - Set secondary transfer voltage to plus side with
image part depending on the image density. stress in K color. Secondary Transfer Voltage Offset Adjustment (UI
Tends to occur Operation).
if TC is low. - Set primary transfer voltage to minus side with Primary
Transfer Voltage Offset Adjustment (UI Operation).
- TC Up
- Vh Up
21 DTS Line Xfer Black lines may appear in 3mm interval in the paper feed direction Mid - High Side2 Plain paper - Use substitute paper (Heavyweight paper).
on the K color image part during duplex printing. humidity (Lightweight If it occurs with LEF feed with paper size A4 or less,
environment paper) switch the feeding direction from LEF feed to SEF feed.
22 Pine needle-like white Xfer When printing plain paper after continuously printing heavyweight Low - - Travel of - Wet the rag with water and wipe the Reg Roll, Pinch
(Batten pattern) paper in low temperature/low humidity environment, part of the temperature/ plain paper Roll.
image may come out white. Low humidity after
environment continuous
print.
-
Heavyweight
paper is
stressful for
continuous
print.
23 70mm pitch lateral Xfer Foreign substances, paper dust may get in between the All - - High R/L Cleaning of CLN facing roll. Disappears after dozens of
streaks intermediate transfer belt and CLN facing roll. pv travel.

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Table 1

24 White streaks in Lateral Xfer Because of the belt winding habit due to long-term storage in high High humidity - - Long-term Replace the IBT Belt. Reduction after 300pv travel.
Direction humidity environment, white streaks may occur in the lateral environment storage
direction. (Summer
holidays, etc)
25 Corrugation Stripes PH Depending on the paper, there may be Pinch Roll traces or minor All Side1,Side2 Heavyweight - Use substitute paper (Non-gloss, lightweight paper).
scratches in the paper feed direction. This is more likely to occur paper
with special paper such as Gloss. Coated
paper
26 Color streaks of Xero A dark line of the Photoreceptor may appear on the highlight part. All All All Immediately Leave overnight
Photoreceptor Pitch after replacing Or replace Drum Cartridge.
(Electrostatic Memory) the Drum
Cartridge
27 DarkLines Xero Sharp dark horizontal line may appear randomly. High All Heavyweight Perform Individual Support Mode
temperature/ paper is (Heavyweight paper: Support by case sample)
High humidity stressful
environment (Media in half
speed mode)
28 Light-induced fatigue Xero If left alone without shading the Photoreceptor, the density may All All All Immediately Leave overnight
change from the photo receptor cycle. after replacing Or replace Drum Cartridge.
> This will disappear if left alone. the Drum
Cartridge
29 BCR pitch Xero BCR pitch density unevenness may occur depending on the All All All Detect with HT Replace Drum Cartridge.
Uneven density shape of BCR. image
* BCR replacement limit sample, Judged OK for G3
BCR standalone evaluation is G2 (System-centered)
30 Galling Ghost Xero When continuous image is continuously printed in the process All All All Continuous Leave alone for 30 minutes
direction like the longitudinal rule line, the image gets seared into print of same Or replace Drum Cartridge.
the photo receptor and after that, the seared image gets detected image
when HT image is extracted.
-> This will disappear if left alone.
31 BCR pitch Xero Immediately after the drum cartridge is left about 1 week in low Low All All Drum Make approx. 10 printouts
Axial direction blank temperature/low humidity environment, intermittent axial white temperature/ Cartridge Or replace Drum Cartridge.
areas spot may occur in the BCR pitch. (Affected by the contact position Low humidity After leaving
of BCR and CLN-R) environment alone for 1
-> Disappears by making approx. 10 printouts. week
32 BCR pitch Xero Immediately after the drum cartridge is left about 1 week in low Low All All Drum Leave overnight
Axial direction white temperature/low humidity environment, axial white spot may temperature/ Cartridge Or replace Drum Cartridge.
streaks occur in the BCR pitch. (Affected by the contact position of BCR Low humidity After leaving
and Photoreceptor) environment alone for 1
-> Reduced with time after releasing Nip. week
Table 1

33 2.5mm pitch Xero Due to BCR flow coating unevenness, diagonal streaks of 2.5mm All All All Immediately Replace Drum Cartridge.
Diagonal streaks pitch in HT image may occur. after replacing
the Drum
Cartridge
Detect with HT
image
34 Roll Marks Fusing Depending on the paper, there may be rubber roll traces or toner All All All Print several blank sheets, clean the wax component
PH wax component stuck in the paper feed direction when performing Coated attached to the roll.
2 Sided print or changing the output destination after continuous paper group
printing. This is more likely to occur with gloss paper and stands out
transparencies.
35 Gloss Uneven Side 2 Fusing Roughness of the image may appear on the back side with duplex All All All
print on gloss paper. Coated
paper group
stands out
36 Vapor Fusing White vapor may come out from the upper part of LH cover with All All Hydrated Use fresh paper
traveling moist paper. (No problem in terms of safety) paper is a
stress.
37 Back Rib Line Fusing A rib mark may appear in the paper feeding direction on the printed All side1 Heavyweight Reduced occurrence of rib line in output at Exit 1
side of Side1 when Duplex print is performed. This is more likely to , coated compared to output at Exit 2. The occurrence level
occur with special paper such as Gloss. paper during output at Exit 1 is performance limit.
38 Detachment Fusing If there is a high density image part, gloss unevenness/ All All Paper such High - Use fresh paper
unevenness/ detachment failure/line/fixing failure may occur. as gloss temperature/ - Invert the image (so that the high density image portion
Detachment failure/Rib paper/ high humidity does not come to the lead edge)
line/Fixing failure hydrated environment is - If it occurs in LEF feed, switch the feeding direction to
paper/paper stressful SEF feed.
with weak - Lower the density (via TRC adjustment)
resistance
39 Mottled unevenness Deve Unevenness may occur in the H/T image after continuous low-AC High humidity Side-1 All Immediately After performing 2 rotations of magnet roll on the
or continuous high AC. environment Side-2 after high- developer reverse, perform the reverse mode (Default
(also including density image Off).
immediately printing * During reversal, sound of seal peeling occurs. (In high
after change of Immediately humidity, 40pv each)
environment) after low-
density image
printing

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Table 1

40 Gloss reduction in high Fusing In high temperature/high humidity environment (26 degrees or High All All Performance
temperature/high more and humidity of 65% or more), gloss may be low. temperature/ limit
humidity environment high humidity
environment
(26 degrees or
more and
humidity of
65% or more)
3.3.6 Total Chart PK Patch
Figure 1 j0mb310017

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Chapter 4 Disassembly/Assembly and Adjustments
4 Disassembly/Assembly and Adjustment
4.1 Introduction REP 9.3.1 (SCC) Tray 1 Feeder Assembly........................................................................ 63
4.1 Introduction................................................................................................................ 3 REP 9.5.1 Tray 1 Feed/Retard/Nudger Roll ...................................................................... 64
4.2 Disassembly/Assembly 10. Tray Module (1TM)

REP 10.3.1 Tray 2 Feeder Assembly (1TM) ...................................................................... 65
1. IIT/UI REP 10.4.1 (SCC) 1TM PWB ........................................................................................... 66
REP 1.1.1 Platen Cushion (FX/FXTW) ............................................................................. 5 REP 10.4.2 (SCC) 1TM Takeaway Motor.......................................................................... 67
REP 1.2.1 Platen Glass.................................................................................................... 5 REP 10.7.1 Tray 2 Feed/Retard/Nudger Roll (1TM) .......................................................... 68
REP 1.2.2 CCD Lens Assembly........................................................................................ 6
REP 1.3.1 Front/Rear Carriage Cable .............................................................................. 9 11. Tray Module (3TM)
REP 1.4.1 Lamp Assembly............................................................................................... 13 REP 11.3.1 Tray 2 Feeder Assembly (3TM) ...................................................................... 69
REP 1.4.2 FFC LED Cable Assembly ............................................................................... 14 REP 11.3.2 Tray 3 Feeder Assembly (3TM) ...................................................................... 70
REP 1.4.3 Light Guide...................................................................................................... 16 REP 11.3.3 Tray 4 Feeder Assembly (3TM) ...................................................................... 71
REP 1.6.1 IIT Scan Motor Assembly ................................................................................. 17 REP 11.5.1 (SCC) 3TM PWB ........................................................................................... 72
REP 1.7.1 (SCC) UI Console Assembly ............................................................................ 18 REP 11.5.2 (SCC) 3TM Takeaway Motor.......................................................................... 73
REP 11.9.1 Tray 2/3/4 Feed/Retard/Nudger Roll (3TM) .................................................... 74
2. LPH
REP 2.1.1 FFC Cable (Y, M, C, K) ..................................................................................... 21 12. Single Tray Module(STM)
REP (SCC) 2.1.2 LPH (Y, M, C, K)..................................................................................... 26 REP 12.5.1 (SCC) STM PWB ........................................................................................... 75
REP 12.5.2 (SCC) STM Takeaway Motor ......................................................................... 76
3. Drive REP 12.8.1 Tray 2 Feed/Retard/Nudger Roll (STM).......................................................... 77
REP 3.1.1 (SCC) Drive Assembly..................................................................................... 29
13. MSI
4. NOHAD REP 13.1.1 MSI ............................................................................................................... 79
REP 4.1.1 Fusing Unit Exhaust Fan .................................................................................. 33 REP 13.3.1 MSI Nudger/Feed Roll ................................................................................... 80
REP 4.1.2 Rear Duct Fusing A .......................................................................................... 33 REP 13.3.2 MSI Retard Pad ............................................................................................. 83
5. Development 14. L/H Cover
REP 5.1.1 Deve Unit (Y, M, C, K) ....................................................................................... 35 REP 14.1.1 L/H Cover ...................................................................................................... 85
REP 5.1.2 Dispenser Drive (YM) ...................................................................................... 36
REP 5.1.3 Dispenser Drive (CK)....................................................................................... 37 15. Registration
REP 5.1.4 Dispenser (Y, M, C, K) ...................................................................................... 38 REP 15.1.1 Registration Chute ........................................................................................ 89
REP 5.4.1 Deve Assembly ............................................................................................... 40 REP 15.1.2 Registration Roll............................................................................................ 90
6. Transfer 17. Exit

REP 6.1.1 IBT Belt Unit..................................................................................................... 47 REP 17.1.1 Exit Roll ......................................................................................................... 93
REP 6.1.2 2nd BTR Roll ................................................................................................... 48
REP 6.1.3 MOB ADC Assembly ....................................................................................... 49
18. Electrical
REP 6.2.1 Belt Cleaner Blade........................................................................................... 51 REP 18.1.1 (SCC) HVPS ................................................................................................. 97
REP 18.2.1 (SCC) Drive PWB .......................................................................................... 97
REP 6.3.1 IBT Belt ........................................................................................................... 53
REP 18.2.2 PWB Drive Bracket ........................................................................................ 99
7. Fusing Unit REP 18.2.4 LVPS ............................................................................................................ 100
REP 7.1.1 Fusing Unit ...................................................................................................... 59 REP 18.2.5 (SCC) LV Power Supply Assembly................................................................. 101
8. Xerographic 19. Cover

REP 8.1.1 Drum Cartridge (Y, M, C, K) .............................................................................. 61 REP 19.1.1 Front Cover ................................................................................................... 103
REP 19.1.2 Inner Cover ................................................................................................... 104
9. Tray 1 Feeder/Tray 1 REP 19.1.3 Right Cover ................................................................................................... 105
REP 9.1.1 (SCC) Tray 1 Size Sensor ................................................................................ 63 REP 19.1.4 Top Cover ..................................................................................................... 106
Version 1.2 10/2015

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DC-V C2265/C2263 Disassembly/Assembly and Adjustment
DC-V C2265/C2263 10/2015
Disassembly/Assembly and Adjustment
Version 1.2 4-2
REP 19.1.5 Rear Cover .................................................................................................... 107 ADJ 18.1.10 DC991 Adjust Toner Density (MAX Setup).................................................... 164
REP 19.2.1 Lower Rear Cover.......................................................................................... 108 ADJ 18.2.1 Things to take note when replacing Important Information Stored Components (ISC)165
ADJ 18.2.2 Firmware Version Upgrade ............................................................................ 168
35. ESS
REP 35.2.1 ESS PWB Chassis Assembly......................................................................... 109 35 ESS
ADJ 35.1.1 Firmware Version Upgrade (Firmware Update Service System)...................... 171
56. DADF ADJ 35.2.1 Backup/Restore (Recovery)/Reproduce ........................................................ 174
REP 56.1.1 DADF ............................................................................................................ 115 ADJ 35.3.1 Special Booting.............................................................................................. 177
REP 56.1.2 DADF Platen Cushion.................................................................................... 116 ADJ 35.3.2 Settings Recovery Tool (Freeware) ................................................................ 179
REP 56.2.1 (SCC) DADF Front Cover............................................................................... 117
REP 56.2.2 (SCC) DADF Rear Cover ............................................................................... 118 56. DADF
REP 56.2.3 (SCC) DADF PWB ......................................................................................... 119 ADJ 56.1.1 DADF Lead-Skew Adjustment ....................................................................... 181
REP 56.2.4 Upper Feeder Assembly ................................................................................ 120 ADJ 56.1.2 DADF Side Registration ................................................................................. 182
REP 56.2.5 (SCC) DADF Feeder Assembly...................................................................... 121 ADJ 56.1.3 DADF Lead Edge Registration ....................................................................... 184
REP 56.3.1 (SCC) Left Counter Balance........................................................................... 122
REP 56.3.2 (SCC) Right Counter Balance ........................................................................ 123
REP 56.5.1 Feed Roll Assembly ....................................................................................... 124
REP 56.6.1 (SCC) Harness Guide and Wire Harness........................................................ 125
REP 56.6.2 DADF Feed Motor Assembly.......................................................................... 128
REP 56.7.1 DADF Drive Belt............................................................................................. 129
REP 56.9.1 (SCC) Document Tray ................................................................................... 130
REP 56.9.2 Retard Chute Assembly ................................................................................. 131
REP 56.9.3 Invert Chute Assembly................................................................................... 132
REP 56.10.1 DADF Takeaway Roll................................................................................... 132
REP 56.10.2 Sensor Bracket Assembly (REGI/APS) ........................................................ 135
REP 56.13.1 Retard Roll Assembly .................................................................................. 136
99. (SCC) Safety Critical Components

REP 99.1.1 (SCC) Safety Critical Components ................................................................. 139
4.3 Adjustment
1 IIT
ADJ 1.3.1 Full/Half Rate Carriage Position Adjustment ..................................................... 141
ADJ 1.3.2 IIT Lead Edge Registration ............................................................................... 143
ADJ 1.3.3 IIT Side Registration ......................................................................................... 143
ADJ 1.3.4 IIT Vertical/Horizontal Reduce/Enlarge ............................................................ 144
ADJ 1.7.1 UI Touch Panel Origin Point Correction ............................................................. 146
8. Xerographic
ADJ 8.1.1 Forced (ADC) Setup ......................................................................................... 149
ADJ 8.1.2 High Altitude Charge Adjustment ...................................................................... 149
18. Electrical
ADJ 18.1.1 DC129 System Registration Adjustment (Registration)................................... 151
ADJ 18.1.2 Edge Erase Amount Adjustment ..................................................................... 152
ADJ 18.1.3 DC671 Registration Measuring Cycle (Registration) ....................................... 152
ADJ 18.1.4 MAX Setup..................................................................................................... 153
ADJ 18.1.5 DC919 Color Balance Adjustment (MAX Setup).............................................. 155
ADJ 18.1.6 DC924 TRC Adjustment (MAX Setup) ............................................................ 156
ADJ 18.1.7 DC940 Procon On / Off Print (MAX Setup) ....................................................... 156
ADJ 18.1.8 DC949 Default Developer ATC Setup ............................................................. 163
ADJ 18.1.9 DC950 ATC Sensor Setup (MAX Setup) ......................................................... 163
4.1 Introduction DANGER
This section contains procedures required for parts disassembly, assembly, replacement and adjustment in Indicates an imminently hazardous situation, such as death or serious injury if operators do not
the field service. handle the machine correctly by disregarding the statement.
WARNING
4.1.1 How to Use the Disassembly/Assembly and Adjustment Indicates a potentially hazardous situation, such as death or serious injury if operators do not
1. For installation procedures, only NOTEs are described here since installation procedures are the handle the machine correctly by disregarding the statement.
reverse of removal ones. CAUTION
2. (Figure X) at the beginning of a procedure indicates that its detailed steps are shown in illustration. Num- Indicates a potentially hazardous situation, such as injury if operators do not handle the machine cor-
bers in the illustration indicate the sequence of the steps. rectly by disregarding the statement.
3. (REP X.X.X) at the end of a procedure indicates the replacement procedure to be referred to. • Note: Used when work procedures and rules are emphasized.
4. Item numbers of disassembly/assembly and adjustment procedures (i.e. REP/ADJ No.) correlate to PL Used to alert you to a procedure, if not strictly observed, could result in damage to the machine or equip-
No. in Chapter 5 Parts List. Therefore, an appropriate replacement or adjustment procedure can easily ment.
be referred to a PL No. or vice versa. E.g. The replacement or adjustment procedure of Component PL • Refer: Used when other explanations are given.
1.1 is REP 1.1.X or ADJ 1.1.X.
• Purpose: Used to explain the purpose of adjustment.
5. When replacement/adjustment procedures or title items vary by modification or model, the modification
• Safety Critical Components (SCC)
number or the model are indicated at the beginning or the end of the respective titles or procedures.
E.g. 1) REP X.X.X Main PWB [Models with 1V] For the safety control of the Safety Critical Components and the components specified, follow the regula-
tions regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.
*Indicates that the entire procedure under this title applies to machines with Tag 1V.
As to replacement of any component designated SCC, the complete component unit must be replaced. It
E.g. 2)
must never be disassembled or no individual internal parts of it must be replaced.
Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited
Table 1
Symbol Description
• As to replacement of any component designated SCC, the complete component unit must be replaced. It
Illustration 1: Indicates that a specific part has been modified by the tag number must never be disassembled or no individual internal parts of it must be replaced.
within the circle. Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited
• Important Information Stored Component (ISC)
This component stores all the important customer information that is input after the installation. When
performing replacement, follow the procedures in ’Chapter 4 Adjustment’ to replace/discard. Make
Figure 1 4001 absolutely sure that no customer information gets leaked outside.
Illustration 2: Indicates that the configuration of the part shown is the configuration
before the part was modified by the number within the circle.
Figure 2 4002
6. Positions or directions of the machine and directions inside the machine used in the procedure are
defined as listed below.
(1) Front: Front of the machine
(2) Right: Right-hand side when facing the front of the machine.
(3) Left: Left-hand side when facing the front of the machine.
(4) Rear: Rear when facing the front of the machine.
4.1.2 Terms and Symbols
The terms and symbols used throughout this manual are explained here.
Version 1.2 10/2015 4.1 Introduction

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DC-V C2265/C2263 10/2015
Version 1.2 4-4 4.1 Introduction
REP 1.1.1 Platen Cushion (FX/FXTW) REP 1.2.1 Platen Glass
Parts List on PL 1.1 Parts List on PL 1.2
Replacement Removal
NOTE: Remove all remaining tapes on the Platen Cover after the Platen Cushion has been peeled off. WARNING
When turning OFF the Power Switch, make sure that the [Data] lamp is not flashing.
1. Place the Platen Cushion on the Platen Glass, at the proper position. (Figure 1)
Press <Job Status> to check that there are no jobs in progress/waiting in the queue. Turn OFF the
(1) Peel off the seal (x2). Power Switch, then make sure that the screen display turns OFF and that <Power Saver> is no
(2) Leave a gap of 0.5 +/-0.3 mm from the Regi Guide and the Platen Guide of the Platen Glass. longer flashing.
(3) Close the Platen Cover gently and press it onto the Platen Cushion. Turn OFF the Main Power Switch, check that the [Main Power] lamp has turned OFF, and then
unplug the Power Plug.
1. Open the Platen Cover or DADF.

2. Remove the Platen Glass. (Figure 1)
(1) Remove the screw (x2).
(2) Remove the Right Plate.
(3) Remove the Platen Glass.
Figure 1 j0rk40101
Figure 1 j0mb401001
Version 1.2 10/2015 1. IIT/UI

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DC-V C2265/C2263 10/2015
Version 1.2 4-6 1. IIT/UI
Replacement REP 1.2.2 CCD Lens Assembly
1. To install, carry out the removal steps in reverse order taking note of the following: Parts List on PL 1.2
NOTE: . Push the Platen Glass in the direction of arrow A and the Right Plate in the direction of arrow B. Removal
(Figure 2) NOTE: Optical axis correction using UI Diag is required after replacing the parts. After replacement,
always check the optical axis and perform the optical axis correction adjustment where necessary. (The
correction steps are described in this procedure.)
WARNING
Power Switch, then make sure that the screen display turns OFF and that <Power Saver> is no
longer flashing.
Turn OFF the Main Power Switch, check that the [Main Power] lamp has turned OFF, and then
1. Remove the following parts:

• Platen Glass (REP 1.2.1)
• Lens Cover Assembly (PL 1.2)
2. Move the APS Sensor. (Figure 1)
(1) Remove the screw.
(2) Release the harness from the clamp (x2).
Figure 2 j0mb401002
(3) Move the APS Sensor.
Figure 1 j0mb401003
3. Disconnect the FFC CCD Contact Cable. (Figure 2) 8. Change the following items to match values listed in the [NVM List] (NPOT) that is bundled with the
(1) Release the hook and disconnect the connector. machine at shipment.
(1) Write NPOT values (fixed value)
Table 1
Chain Link Contents
715 106 IIT Paper Code (J Paper)
715 020 No. of APS
715 307 Document Size Detection Table Switching
715 097 CVT Scan Density Correction Coefficient Red
715 098 CVT Scan Density Correction Coefficient Green
715 099 CVT Scan Density Correction Coefficient Blue
715 100 CVT Scan Density Correction Coefficient BW
(2) Write NPOT values (adjustment value)

• Check the sample and perform the necessary adjustments. (Alignment)
Figure 2 j0rk40113
Table 2
4. Replace the CCD Lens Assembly. (Figure 3) Chain Link Contents
NOTE: When removing the CCD Lens Assembly, never remove the screws (Red: x2) of the jig pin. 715 015 CVT Scan Position Adjustment
715 050 Platen SS Registration Adjustment
715 051 Platen SS Reduce/Enlarge Adjustment
(2) Replace the CCD Lens Assembly.
715 053 Platen FS Registration Adjustment
(3) Secure the CCD Lens Assembly by using the screw (x4).
(3) Set the NVMs that were individually configured.

• If there are individual NVMs that are configured by market, check the history and set them.
9. Make an A3 size copy using the Test Chart, and check the Lead/Trail as well as both sides.
10. Reinstall the removed parts if no problem is found.
If any problem is found in the image (especially alignment), go to Step 11.
NOTE: In the following steps, it is best to work in a condition in which outside light is minimized. If
the servicing site is located directly below the fluorescent light, perform the servicing with the Platen
(or DADF) somewhat closed to shut out the outside light.
11. Enter UI Diag.

12. Enter [IIT Calibration] (White Reference Adjustment, CCD Calibration, Optical Axis Correction).
13. Select [Optical Axis Correction].
Figure 3 j0rk40114
5. Connect the FFC CCD Contact Cable.

6. Install the APS Sensor and the Lens Cover Assembly.
7. Install the Platen Glass. (There is no need to install the Right Plate.)

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DC-V C2265/C2263 10/2015
14. Follow the instructions shown on the screen. Open the Platen and press <Start>. 18. After the adjustment, enter [IIT Calibration] (White Reference Adjustment, CCD Calibration, Optical Axis
The Lamp Carriage moves and the lamp irradiates. Correction) and perform the Optical Axis Correction again. [Refer to 6.4.2.24]
15. Check the following items on the UI screen. 19. Repeat Steps 10 to 17 until the result displays [OK].
NOTE: If the result is [OK], the operation can be completed even if the number of rotations is still
Table 3
displayed.
Optical Axis Correction
20. Reinstall all removed parts.
Optical Axis Correction Result NG
Front Nut Correction Angle -: Left rotation -90
Rear Nut Correction Angle +: Right rotation -555
Optical Axis Correction Result: Displays [OK] or [NG]. If OK appears, the operation is complete. If NG
appears, correction is needed. Front/Rear Nut Correction Angle: Shows a combination of +/- with a
numeral.
• Front Nut refers to the Nut at the front of the CCD Lens Assembly.
• Rear Nut refers to the Nut at the rear of the CCD Lens Assembly.
• +: Refers to right rotation.
• -: Refers to left rotation.
• Numeral: Refers to the angle. (Unit: degrees)
Using the content of the above table as an example:
The Front Nut must be rotated 90 degrees to the left.
The Rear Nut must be rotated 555 degrees to the left.
NOTE:If the value is an abnormal number such as 990, clean the Platen Glass and the mirror, etc.
and start again. This may be due to the light path being blocked.
16. Carry out the steps above using the information on the UI screen.
17. Rotate the nut. (Figure 4)
NOTE: As it is difficult to control the rotation amount, it is recommended to draw a line on a strip of
paper and tape it to the tip of the Box Driver to make a mark as shown in the figure below.
Figure 4 j0rk40115
REP 1.3.1 Front/Rear Carriage Cable 3. Take note of the installation position of the FK Glass Support. (Figure 1)
(1) Mark.
Parts List on PL 1.3
Removal
WARNING
longer flashing.
CAUTION
The burr at the edge of the IIT Frame might cause injury. Be very careful when disconnect the Carriage
Cable.
NOTE: The front and rear coatings of the Carriage Cable are different.
Front: Silver
Figure 1 j0mb401012
Rear: Black
NOTE: Only the replacement procedures for the Rear Carriage Cable is described here. The 4. Remove the Platen Assembly CVT. (Figure 2)
replacement procedures for the Front Carriage Cable is the same as for the Rear Carriage Cable. (1) Remove the screw.
(2) Remove the FK Glass Support.
NOTE: The Carriage Cables must be replaced one by one. Never remove both front and rear cables at
the same time. (3) Remove the Platen Assembly CVT.
When installing, place it such that the side with the Mark is at the rear.
1. Open the DADF or the Platen Cover.
• Platen Glass (REP 1.2.1)
• UI Console Assembly (REP 1.7.1)
• Left Cover (PL 1.1)
Figure 2 j0mb401013

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DC-V C2265/C2263 10/2015
5. Unfasten the Carriage Cable from the Full Rate Carriage. (Figure 3) 7. Remove the Carriage Cable. (Figure 5)
(1) Move the Full Rate Carriage to the notch on the Frame. (1) Pull out the ball from the notch of the Frame and remove the Carriage Cable.
Figure 5 j0mb401015
Figure 3 j0rk40118
Replacement
6. Remove the Carriage Cable. (Figure 4) 1. Insert the ball of the Carriage Cable into the groove of the pulley. (Figure 6)
(1) Remove the Extension Spring from the Frame.
(2) Detach the cable from the Extension Spring.
Figure 6 j0rk40110
Figure 4 j0mb401014
2. Wind the Extension Spring hanger end of the Carriage Cable 2.5 loops around the Capstan Pulley. NOTE:The figure below shows the number of rounds made by Carriage Cable at the front and rear.
(Figure 7) (Figure 9)
(1) Wind the cable 2.5 rounds.
(2) Affix the Extension Spring hanger end of the cable on the Frame by using tape.
Figure 9 j0rk40184
Figure 7 j0rk40111 4. Install the ball end of the Carriage Cable. (Figure 10)
(1) Hang the cable on the pulley at the front of the Half Rate Carriage.
3. Wind the ball end of the Carriage Cable 3 loops around the Capstan Pulley. (Figure 8)
(2) Hang the ball on the notch of the Frame.
(1) Wind the cable 3 rounds.
(2) Affix the cable that is looped around the Capstan Pulley by using tape to prevent it from getting
loose.
Figure 10 j0rk40119
Figure 8 j0rk40189

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DC-V C2265/C2263 10/2015
5. Install the Extension Spring hanger end of the Carriage Cable. (Figure 11) 6. Loosely affix the cable to the Full Rate Carriage. (Figure 12)
(1) Peel off the tape that secures the cable. (1) Peel off the tape.
(2) Hang the cable on the pulley. (2) Move the Full Rate Carriage to the notch on the Frame.
(3) Hang it on the pulley at the rear of Half Rate Carriage. (3) Loosely affix the cable to the Full Rate Carriage.
(4) Hang the Extension Spring on the cable and attach it to the Frame.
Figure 12 j0rk40121
7. Adjust the position of Full/Half Rate Carriage. (ADJ 1.3.1)

8. Restore the machine to its original state.
Figure 11 j0rk40120
REP 1.4.1 Lamp Assembly 5. Remove the LED Bracket. (Figure 2)
(2) Remove the LED Bracket.
Removal
WARNING
Turn OFF the Main Power Switch and unplug the Power Plug.
longer flashing.
NOTE: Do not touch the chip of the Lamp Assembly.

2. Remove the Platen Glass. (REP 1.2.1)
3. Move the Full Rate Carriage to the notch on the Frame.
4. Disconnect the FFC LED Cable Assembly. (Figure 1)
(1) Move the Block of the Connector Housing in the direction of the arrow. Figure 2 j0mb401017
(2) Disconnect the FFC LED Cable Assembly.
6. Remove the Lamp Assembly. (Figure 3)
(2) Remove the Lamp Assembly.
Figure 1 j0mb401016
Figure 3 j0mb401018

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DC-V C2265/C2263 10/2015
Replacement REP 1.4.2 FFC LED Cable Assembly
1. To install, carry out the removal steps in reverse order. Parts List on PL 1.4
2. When installing the Lamp Assembly, tighten the screw in the order of 1 then 2. (Figure 4)
Removal
3. When installing the LED Bracket, tighten the screw in the order of 3 to 5. (Figure 4)
WARNING
longer flashing.

• Platen Cover or DADF. (REP 56.1.1 )
• Rear Cover (PL 1.1)
2. Disconnect the FFC LED Cable Assembly. (Figure 1)
(1) Move the Block of the Connector Housing in the direction of the arrow.
Figure 4 j0rk40126
4. After a replacement, enter the CE Mode and clear the following HFSI Counter.
Figure 1 j0mb401016
3. Remove the Full Rate Carriage. (Figure 2) 6. Disconnect the FFC LED Cable Assembly from the Harness Guide of the Half Rate Carriage. (Figure 4)
(1) Move the Full Rate Carriage to the notch on the Frame. (1) Disconnect the FFC LED Cable Assembly from the Guide.
(3) Remove the Full Rate Carriage.
Figure 4 j0mb401021
Figure 2 j0mb401019 7. Disconnect the FFC LED Cable Assembly from the Guide. (Figure 5)
(1) Disconnect the FFC LED Cable Assembly from the Guide.
4. Turn the Full Rate Carriage upside down.
5. Disconnect the FFC LED Cable Assembly from the Full Rate Carriage. (Figure 3)
(1) Remove the screw and remove the Plate.
Figure 5 j0mb401022
Figure 3 j0mb401020

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DC-V C2265/C2263 10/2015
8. Disconnect the FFC LED Cable Assembly from the ESS Chassis Assembly. (Figure 6) REP 1.4.3 Light Guide
(1) Move the Block of the Connector Housing in the direction of the arrow.
Removal
WARNING
longer flashing.
NOTE: Do not touch the Light Guide using bare hands.
1. Remove the DADF. (REP 56.1.1)

2. Remove the Platen Glass. (REP 1.2.1)
3. Move the Full Rate Carriage to the notch on the Frame.
4. Remove the LED Bracket. (Figure 1)
Figure 6 j0mb401004 (2) Remove the LED Bracket.
Replacement
1. To install, carry out the removal steps in reverse order.
2. Adjust the position of Full/Half Rate Carriage. (ADJ 1.3.1)
Figure 1 j0mb401017
5. Remove the Light Guide. (Figure 2) REP 1.6.1 IIT Scan Motor Assembly
(2) Remove the Spring Guide.
Removal
(4) Remove the Spring Guide. WARNING
(5) Remove the Light Guide. When turning OFF the Power Switch, make sure that the [Data] lamp is not flashing.
longer flashing.
• Platen Cover or DADF. (REP 56.1.1 )
• Right Cover (PL 1.1)
• Rear Cover (PL 1.1)
• Top Cover (PL 1.1)
2. Remove the IIT Scan Motor Assembly. (Figure 1)
(1) Remove the cable band.
(2) Disconnect the connector.
(3) Remove the Extension Spring.
Figure 2 j0mb401023
(5) Remove the IIT Scan Motor Assembly.
Replacement
2. When installing the Light Guide, insert the boss of the Light Guide into the positioning hole of the Full Rate
Carriage.
Figure 1 j0mb401005

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DC-V C2265/C2263 10/2015
Replacement REP 1.7.1 (SCC) UI Console Assembly
2. Install the Timing Belt to the Pulley of the IIT Scan Motor. (Figure 2)
Removal
WARNING
longer flashing.
2. Remove the screws that secure the UI Control Panel. (Figure 1)
Figure 2 j0mb401006
3. Take note of the following points when installing the IIT Scan Motor Assembly.
(1) Attach the Extension Spring.
(2) Loosely affix the IIT Scan Motor Assembly that comes attached with the Timing Belt.
(3) Move the carriage to fit the Timing Belt.
(4) Secure the IIT Scan Motor Assembly properly.
4. After installing the IIT Scan Motor Assembly, move the Full Rate Carriage back and forth and check that it
is moving smoothly.
Figure 1 j0mb401007
3. Remove the screws that secure the UI Control Panel. (Figure 2) 6. Remove the One Touch Panel or the Clip Cover. (Figure 4)
(1) Remove the screw (x2). (1) Release the hook (x2).
(2) Remove the One Touch Panel or the Clip Cover.
(3) For machines installed with One Touch Panel, move the Block in the direction of the arrow and
disconnect the Flexible Flat Cable.
Figure 2 j0mb401008
4. Remove the UI Control Panel. (Figure 3)

(1) Hold the UI Control Panel and slide it slightly to the front.
(3) Release the UI Cable from the hook.
(4) Release the hook at the bottom of the Connector Housing and disconnect the connector.
(5) For machines with USB Cable, release the USB Cable from the clamp and disconnect the
connector.
Figure 4 j0mb401010
7. The following Step 8 is to be performed only for machines with USB Cable.
Figure 3 j0mb401009
5. Turn the UI Control Panel upside down.

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DC-V C2265/C2263 10/2015
8. Remove the Overlay Cover Assembly and disconnect the USB Cable. (Figure 5)
(1) Release the hook (x3) of the Overlay Cover Assembly.
(2) Remove the Overlay Cover Assembly in the direction of the arrow.
(4) Remove the Tapping Screw (x3).
(5) Disconnect the USB Cable.
Figure 5 j0mb401011
Replacement
REP 2.1.1 FFC Cable (Y, M, C, K) 11. Disconnect the FFC Cable (x4) connection in the order of FFC Cable C, K, Y, M. (Figure 1)
(1) Push Buttons (x2) simultaneously towards the direction of the arrow and straightly remove the FFC
Parts List on PL 2.1 Cable.
Removal
WARNING
longer flashing.
CAUTION
To prevent the light fatigue of the Drum, either wrap the removed Xero Unit by using a sheet of black
paper or store it in a black bag.
NOTE: Place the drop cloth or newspapers at the servicing area to keep the site clean.
1. Prepare sheets of black paper (x4) or black bag (x4).

2. Remove the Y, M, C, K Xero Unit. (REP 8.1.1) Figure 1 j0mb402001
3. Remove the Y, M, C, K Deve Unit. (REP 5.1.1)
12. Remove the FFC Guide. (Figure 2)
4. Remove the IBT Belt Unit. (REP 6.1.1)
(1) Remove the FFC Cable from hook (x3).
5. Remove the Front Cover. (REP 19.1.1)
(2) Disconnect the connector (x4).
6. Remove the Inner Cover. (REP 19.1.2)
(3) Release the clamp (x2) and remove the wire harness.
7. Remove the Right Cover. (REP 19.1.3)
(4) Remove the Ferrite Core from the FFC Cable.
8. Remove the Rear Cover. (REP 19.1.5)
(5) Release the hook (x3) and remove the FFC Guide.
9. Remove the Lower Rear Cover. (REP 19.2.1)
10. Remove the HVPS. (REP 18.1.1)
Figure 2 j0mb402002
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Version 1.2 4-22 2. LPH
13. Remove the Container L Support. (Figure 3) 15. Pull out the LPH and Marking Guide by about 10 cm. (Figure 5)
(1) Release the hook and remove the Container Support. (1) Pull out the LPH and Marking Guide by about 10 cm.
Figure 3 j0mb402003 Figure 5 j0bs40208
14. Remove the screws that secure the LPH and Marking Guide. (Figure 4) 16. Insert the FFC Cable and the wire harness into the machine. (Figure 6)
(1) Remove the Screw (x4) that secure the LPH. (1) Insert the FFC Cable into the machine.
(2) Remove the screw (x3) indicated with Triangle Mark that secure the Marking Guide (2) Release the clamp that secures the wire harness and insert the wire harness into the machine.

17. Remove the LPH and Marking Guide. 19. Push down the LPH (Y) towards the direction of the arrow, and place it so the Right side of LPH (Y) is on
Reference: This shows the removed LPH and Marking Guide. (Figure 7) the Top. (Figure 9)
Figure 7 j0mb402006 Figure 9 j0bs40212
18. Move the LPH (Y) to the Front. (Figure 8) 20. Disconnect the LPH (Y) connector and remove LPH (Y). (Figure 10)
(1) Move the LPH (Y) to the Front until it stops. (1) Push Buttons (x2) simultaneously towards the direction of the arrow and straightly remove the FFC
Cable.
Figure 8 j0mb402007
Figure 10 j0bs40213
21. Remove LPH (M, C, K) as well.
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22. Remove the FFC Cable in the order of Y,M,C,K. (Figure 11) Replacement
NOTE: When replacing the FFC Cable of K color, refer to the figure to paste on the gasket. (Figure
13)
Figure 11 j0bs40217
23. Remove the FFC Cable in the order of Y,M,C,K. (Figure 12)
Figure 13 j0bs40223
2. When connecting the FFC Cable (K, C, M, Y), insert the FFC Cable straight into the Connector Housing
until you hear the Lock sound. (Figure 14)
Figure 12 j0mb402008
Figure 14 j0bs40214
3. When installing the LPH, insert the tab at the bottom of the LPH into the installation hole of the Marking 5. When installing the FFC Cable Guide, insert the hook (x3) of the FFC Cable Guide into the installation
Guide. (Figure 15) holes. (Figure 17)
Figure 15 j0bs40215 Figure 17 j0mb402010
4. When installing the LPH and Marking Guide, insert the Rear Frame of the Marking Guide into the 6. When connecting the FFC Cable (M, Y, K, C), insert the FFC Cable straight into the Connector Housing
installation hole. (Figure 16) until you hear the Lock sound. (Figure 18)
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REP (SCC) 2.1.2 LPH (Y, M, C, K) 8. Remove the screw that secures LPH (K). (Figure 1)
Removal NOTE: After replacing an LPH Unit (when the Deve Unit was removed/inserted), manually perform
RegiCon Setup by following Step 4 of REP 5.1.1_Replacement. Tools > AdminSetting>
WARNING Maintenance > AutoRegistration
longer flashing.
CAUTION
NOTE: Because the removal procedure for LPH (Y, M, C, K) is the same, the following describes only the
procedure for LPH (K).
1. Prepare sheets of black paper (x4) or black bag (x4).
2. Remove the Y, M, C, K Xero Unit. (REP 8.1.1) Figure 1 j0mb402012
3. Remove the Y, M, C, K Deve Unit. (REP 5.1.1)
4. Remove the IBT Belt Unit. (REP 6.1.1) 9. Move the LPH (K) to the Front. (Figure 2)
5. Remove the Front Cover. (REP 19.1.1) (1) Move the LPH (K) to the Front until it stops.
6. LPH (Y) Only: Remove the Right Cover. (REP 19.1.3)
7. LPH (Y) Only: Remove the HVPS. (REP 18.1.1)
Figure 2 j0mb402013
10. Push down LPH (K) in the direction of the arrow and place it such that the right side of LPH (K) is on the Reference: This shows the removed LPH (K). (Figure 5)
Top. (Figure 3)
(1) Push down LPH (K) in the direction of the arrow and place it such that the right side of LPH (K) is on
the Top.
Figure 5 j0bs40222
Replacement
Figure 3 j0mb402014 1. To install, carry out the removal steps in reverse order.
2. When connecting the FFC Cable, insert the FFC Cable straightly into the Connector Housing until you
11. Disconnect the LPH (K) connector and remove LPH (K). (Figure 4)
hear the Lock sound. (Figure 6)
(1) Push Buttons (x2) simultaneously towards the direction of the arrow and straightly remove the FFC
Cable. NOTE: Pass the FFC Cable through the Ferrite Core and store it.
Figure 4 j0bs40213 Figure 6 j0bs40214
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3. When installing the LPH, insert the tab at the bottom of the LPH into the installation hole of the Marking
Guide. (Figure 7)
Figure 7 j0bs40215
REP 3.1.1 (SCC) Drive Assembly 9. Shift the FFC Cable, FFC Guide, and wire harness. (Figure 2)
(1) Release the hook to shift the FFC Cable, FFC Guide, and wire harness.
Removal
WARNING
longer flashing.

4. Remove the ESS PWB Chassis Assembly. (REP 35.2.1 )
5. Remove the LV Power Supply Assembly. (REP 18.2.5)
Figure 2 j0mb403001
6. Remove the Drive PWB. (REP 18.2.1)
7. Remove the PWB Drive Bracket. (REP 18.2.2) 10. Open the L/H Cover.
8. Remove the FFC Cable. (Figure 1) 11. Remove the Fusing Unit. (REP 7.1.1)
(1) Push Buttons (x2) simultaneously towards the direction of the arrow and straightly remove the FFC 12. Remove the Xero Unit. (REP 8.1.1)
Cable.
13. Remove the Deve Unit. (REP 5.1.1)
14. Remove the Screw that secures the Drive Assembly. (Figure 3)
Figure 1 j0mb402001
Figure 3 j0mb403002
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Version 1.2 4-30 3. Drive
15. Disconnect the Drive Assembly connector. 17. Remove the Drive Assembly. (Figure 6)
(1) Disconnect the connector. (1) Disconnect the connector.
(2) Remove the Drive Assembly.
Figure 4 j0mb403003
Figure 6 j0mb403005
16. Release the Hook that secures the Drive Assembly. (Figure 5)
(1) Release the hook. Reference: This shows the removed Drive Assembly. (Figure 7)

Replacement
2. When installing the FFC Cable and the FFC Guide, insert the hook (x3) of the FFC Cable Guide into the
installation holes. (Figure 8)
Figure 8 j0mb402010
3. When connecting the FFC Cable (M, Y, K, C), insert the FFC Cable straightly into the Connector Housing
until you hear the Lock sound. (Figure 9)
Figure 9 j0mb402011
4. Perform [1st BTR Initialize] by using DC330, Chain-Link [042-011].

NOTE: The 1st BTR Initialization must be performed. If this is not performed, it may result in poor
image quality and even a malfunction of the XERO ERU.
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Version 1.2 4-32 3. Drive
REP 4.1.1 Fusing Unit Exhaust Fan REP 4.1.2 Rear Duct Fusing A
Removal Removal
WARNING WARNING
When turning OFF the Power Switch, make sure that the [Data] lamp is not flashing. When turning OFF the Power Switch, make sure that the [Data] lamp is not flashing.
Press <Job Status> to check that there are no jobs in progress/waiting in the queue. Turn OFF the Press <Job Status> to check that there are no jobs in progress/waiting in the queue. Turn OFF the
Power Switch, then make sure that the screen display turns OFF and that <Power Saver> is no Power Switch, then make sure that the screen display turns OFF and that <Power Saver> is no
longer flashing. longer flashing.
Turn OFF the Main Power Switch, check that the [Main Power] lamp has turned OFF, and then Turn OFF the Main Power Switch, check that the [Main Power] lamp has turned OFF, and then
unplug the Power Plug. unplug the Power Plug.
1. Remove the Rear Cover. (REP 19.1.5) 1. Remove the Rear Cover. (REP 19.1.5)
2. Remove the Fusing Unit Exhaust Fan. (Figure 1) 2. Remove the Lower Rear Cover. (REP 19.2.1)
(1) Disconnect the connector. 3. Remove the LV Power Supply Assembly. (REP 18.2.5)
(2) Remove the Wire Harness from the Hook. 4. Remove the Fusing Unit Exhaust Fan. (REP 4.1.1)
(3) Release the hook (x2).
(4) Remove the Fusing Unit Exhaust Fan.
Figure 1 j0bs40402
5. Remove the Rear Duct A. (Figure 1)

Figure 1 j0mb404001
Replacement (2) Remove the screw.
1. To install, carry out the removal steps in reverse order. (3) Release the hook and remove the Fusing Duct Fusing A.
Version 1.2 10/2015 4. NOHAD

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Version 1.2 4-34 4. NOHAD
Figure 2 j0mb404002
Replacement
REP 5.1.1 Deve Unit (Y, M, C, K)
Removal
WARNING
longer flashing.
CAUTION
Figure 2 j0bs40801j
1. Prepare a sheet of black paper or a black bag.
2. Open the Front Cover. 6. Wrap the removed Xero Unit by using a sheet of black paper or store it in a black bag.
3. Remove the Waste Container. (Figure 1) 7. Remove the cover harness. (Figure 3)
(1) Turn the Retract Handle in counterclockwise direction. (1) Remove the hook (x2).
(2) Release the hook (x2). (2) Remove the cover harness.
(3) Remove the Waste Container.
Figure 3 j0mb405001
Figure 1 j0bs40813
8. Remove the Deve Unit. (Figure 4)
4. Turn the Lever of the color to be replaced in the direction of the arrow. (1) Disconnect the connector.
5. Remove the Xero Unit of the color to be replaced. (Figure 2) (2) Remove the screw (long).
(1) Remove the SUM Screw. (3) Hold the Lever and remove the Deve Unit.
(2) Remove the Xero Unit.
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Version 1.2 4-36 5. Development
NOTE: When removing the Deve Unit, make sure to lift the Deve Unit from the rear and be careful REP 5.1.2 Dispenser Drive (YM)
so as to not damage the IBT Belt.
Removal
WARNING
longer flashing.
1. Remove Toner Cartridge (Y, M). (PL 5.1)

5. Remove the ESS PWB. (REP 35.2.1)
Figure 4 j0mb405011 6. Remove the LV Power Supply Assembly. (REP 18.2.5)
Replacement 8. Remove the PWB Drive Bracket. (REP 18.2.2)
9. Release the wire harness of Dispenser Drive (YM) from the clamp. (Figure 1)
2. When installing the Deve Unit, align the Deve Unit Rib to the main unit Guide. (Figure 5)
(2) Remove the wire harness from the clamp.
Figure 5 j0bs40502
Figure 1 j0mb405003
10. Remove the Dispenser Drive (YM). (Figure 7)

(1) Release the clamp.
(4) Remove the Dispenser Drive (YM). REP 5.1.3 Dispenser Drive (CK)
Removal
WARNING
longer flashing.
1. Remove the Toner Cartridge (C, K). (PL 5.1)

4. Remove the ESS PWB. (REP 35.2.1)
Figure 2 j0mb405004
Replacement
7. Remove the PWB Drive Bracket. (REP 18.2.2)
8. Remove the Drive Assembly. (REP 3.1.1)
9. Remove the Fusing Unit Exhaust Fan. (REP 4.1.1)
10. Remove the Rear Duct A. (REP 4.1.2)
11. Remove the PWB Bracket. (Figure 1)
(2) Remove the PWB Bracket.
Figure 1 j0mb405005
12. Release the wire harness of Dispenser Drive (YM) from the clamp. (Figure 2)
(1) Release the clamp (x2).

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(2) Remove the wire harness (x2) from the clamp (x2). REP 5.1.4 Dispenser (Y, M, C, K)
Removal
WARNING
longer flashing.
CAUTION
To protect the Drum from light-induced fatigue, either wrap the removed Xero Unit by using a sheet of
black paper or store it in a black bag.
NOTE: Because the removal procedure for Dispenser (Y, M, C, K) is the same, the following describes
Figure 2 j0mb405006
only the procedure for Dispenser (K).
13. Remove the Dispenser Drive (CK). (Figure 3) NOTE: Place the drop cloth or newspapers at the servicing area to keep the site clean.
2. Remove Toner Cartridge (K). (PL 5.1)
(3) Remove the Dispenser Drive (CK).
3. Remove the Y, M, C, K Xero Unit. (REP 8.1.1)
4. Remove Deve Unit (K). (REP 5.1.1)
8. Remove the Top Cover. (REP 19.1.4)
10. Remove the HVPS. (REP 18.1.1)
11. Remove the Conductor Housing Assembly. (Figure 1)
(2) Remove the Conductor Housing Assembly in the direction of the arrow.
Figure 3 j0mb405007
Replacement
12. Remove Dispenser (K). (Figure 2) Replacement

(1) Remove the screw. 1. To install, carry out the removal steps in reverse order.
(2) Remove Dispenser (K). 2. When installing Dispenser (K), insert the boss (x4) at the rear of Dispenser (K) into the installation holes.
(Figure 4)
Figure 2 j0bs40530
Figure 4 j0bs40532
Reference: This shows the removed Dispenser (K). (Figure 3)
3. When installing the Conductor Housing Assembly, insert the boss at the rear of the Conductor Housing
Assembly into the installation hole. (Figure 5)

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REP 5.4.1 Deve Assembly

Removal
WARNING
longer flashing.
CAUTION
Figure 5 j0bs40533
2. Open the Front Cover.
3. Remove the Waste Container. (Figure 1)
(1) Turn the Retract Handle in counterclockwise direction.
Figure 1 j0bs40813
4. Turn the Lever of the color to be replaced in the direction of the arrow.
5. Remove the Xero Unit of the color to be replaced. (Figure 2)
(1) Remove the SUM Screw.
(2) Remove the Xero Unit.
NOTE: When removing the Deve Unit, make sure to lift the Deve Unit from the rear and be careful
so as to not damage the IBT Belt.
Figure 2 j0bs40801j
6. Wrap the removed Xero Unit by using a sheet of black paper or store it in a black bag.
Figure 4 j0mb405011
7. Remove the cover harness. (Figure 3)
(1) Remove the hook (x2). 9. Remove the Deve Front Cover. (Figure 5)
(2) Remove the cover harness. (1) Lower the Lever.
(2) Remove the Deve Front Cover in the direction of the arrow.
Figure 3 j0mb405001
Figure 5 j0mb405008
8. Remove the Deve Unit. (Figure 4)
(1) Disconnect the connector. 10. Cover the Pipe opening of Deve Rear Cover of the Deve Unit with paper and tape. (Figure 6)
(2) Remove the screw (long). (1) Cover the Pipe opening with paper and tape.
(3) Hold the Lever and remove the Deve Unit.

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11. Store the Deve Unit in the collection bag. 14. Install the Deve Front Cover to the new Deve Assembly in order to use as a Stand. (Figure 9)
12. Cover the Pipe opening of the Deve Rear Cover of the new Deve Assembly with paper and tape. (Figure
7)
(1) Cover the Pipe opening with paper and tape.
Figure 9 j0mb405009
15. Insert the screw (long) that was securing the Deve Unit into the hole to function as a stopper for the Lever
Figure 7 j0bs40504 of Deve Front Cover. (Figure 10)
(1) Insert the screw (long) into the hole.
13. Remove the new Upper SUB Cover Assembly. (Figure 8)
(2) Remove the Upper SUB Cover Assembly.
16. Use the Lever of Deve Front Cover as a stand and place the Deve Assembly with its right side facing up. 19. Remove the screw (long) that was used as a stopper for the Lever of Deve Front Cover.
17. Throw in the Developer. (Figure 11) 20. Remove the Deve Front Cover.
21. Install the Upper SUB Cover Assembly. (Figure 13)
(1) Insert the hook (x2) of the Upper SUB Cover Assembly into the lower part of the Lower Sub COH
Housing Assembly.
Figure 11 j0bs40508
18. Uniform the Developer. (Figure 12)

(1) Turn the Coupling towards the direction of the arrow. Figure 13 j0bs40510
22. Secure the Upper SUB Cover Assembly. (Figure 14)

(1) Press the Opening (x5).

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23. Put the Seal(x2). (Figure 15) 2. The spring of Deve Front Cover should be contacting the Upper SUB Cover Assembly. (Figure 17)
(1) Paste on the Seal (x2) to the Lower Sub COH Housing Assembly mark.
Figure 15 j0bs40512
3. Remove the paper and tape that closed the Pipe opening of the Deve Rear Cover.
Replacement 4. Install the Deve Unit. (Figure 18)
1. Install the Deve Front Cover. (Figure 16) • Align the Deve Unit Rib to the Main Unit Guide.
Figure 18 j0bs40502
5. Return the Xero Unit to the original state.

6. Return the Waste Bottle to the original state.
7. Close the Front Cover.
8. After a replacement, enter the CE Mode and perform ADJ 18.1.9 DC950 then ADJ 18.1.8 DC949.
9. Clear the following [HFSI Counter] after replacement.
• Deve HSG PV Y:Chain-Link: 954-830
• Deve HSG PV M:Chain-Link: 954-831
• Deve HSG PV C:Chain-Link: 954-832
• Deve HSG PV K:Chain-Link: 954-833
NOTE: Make sure to initialize the HFSI Counter. If the HFSI Counter is not initialized, it may result in
poor image quality and even a malfunction of the machine.

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REP 6.1.1 IBT Belt Unit 4. Remove the screws that secure the IBT Belt Unit. (Figure 2)
(1) Remove the SUM Screw (x2).
Removal
WARNING
longer flashing.
NOTE: Close the Main Unit Cover and work when the IBT Belt Unit is removed. To protect the Drum from
light-induced fatigue.
NOTE: Do not touch the IBT Belt surface.

Figure 2 j0mb406001
2. Remove the Waste Container. (Figure 1) 5. Remove the IBT Belt Unit. (Figure 3)
(1) Turn the Retract Handle in counterclockwise direction. (1) Hold Handle A and pull out the IBT Belt Unit until Handle B can be seen.
(2) Release the hook (x2). (2) Hold Handle B and the Right Side Housing and remove the IBT Belt Unit.
Figure 3 j0mb406002
Figure 1 j0bs40813
6. Replace with IBT Belt Unit in the Replacement Kit.
3. Open the L/H Cover.
Version 1.2 10/2015 6. Transfer

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Version 1.2 4-48 6. Transfer
Replacement REP 6.1.2 2nd BTR Roll
1. When installing the IBT Belt Unit, make sure the Retract Handle is at the position shown in the figure. Parts List on PL 6.1
(Figure 4)
Removal
WARNING
longer flashing.

2. Remove the 2nd BTR Roll. (Figure 1)
(1) Release the hook (x4) of the bearing.
(2) Remove the 2nd BTR Roll.
Figure 4 j0bs40603
2. Reinstall the IBT Belt Unit.

3. Close the L/H Cover.
4. Reinstall the Waste Container.

NOTE: Make sure to perform the 1st BTR Initialize. If this is not performed, it may result in poor
image quality and even a malfunction of the Xero ERU. Figure 1 j0bs40622
Reference: This shows the removed 2nd BTR Roll. (Figure 2) REP 6.1.3 MOB ADC Assembly
NOTE: As the bearing is not secured to the 2nd BTR Roll, be careful so as not to drop it. Parts List on PL 6.1
Removal
WARNING
longer flashing.
CAUTION
1. Prepare a sheet of black paper (x4) or a black bag (x4).

Figure 2 j0bs40623 2. Remove the Y, M, C, K Xero Unit. (REP 8.1.1)
Replacement 4. Remove the Front Cover. (REP 19.1.1)
6. Remove the MSI. (REP 13.1.1)
7. Remove the L/H Cover. (REP 14.1.1)
NOTE: The Life Counter initialization must be performed. If the Life Counter is not initialized, it may 8. Remove the Registration Chute. (REP 15.1.1)
result in poor image quality and even a malfunction of the machine. 9. Disconnect the connector. (Figure 1)
(1) Release the clamp and remove the wire harness.
Figure 1 j0mb406003

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DC-V C2265/C2263 10/2015
10. Remove the MOB ADC Assembly. (Figure 2) Replacement
(1) Remove the screw. 1. To install, carry out the removal steps in reverse order.
(2) Remove the MOB ADC Assembly.
NOTE: Do not touch the sensor unit and the Bracket positioning section (O mark) of MOB ADC
Assembly with your hands. (Figure 4)
Figure 2 j0mb406004
Reference: This shows the removed MOB ADC Assembly. (Figure 3) Figure 4 j0mb406008
2. When installing the MOB ADC Assembly, insert the boss (x2) of the Rear Frame into the installation holes
of the MOB ADC Assembly. (Figure 5)
Figure 3 j0mb406005
Figure 5 j0mb406006
REP 6.2.1 Belt Cleaner Blade 4. Remove the SUM Screws that secure the IBT Belt Unit. (Figure 2)
(1) Remove the SUM Screw (x2).
Removal
WARNING
longer flashing.
NOTE: Close the Main Unit Cover and work when the IBT Belt Unit is removed. „ÄÄTo prevent Drum
from light fatigue.
NOTE: Do not touch the IBT Belt surface.

Figure 2 j0mb406001
2. Remove the Waste Container. (Figure 1) 5. Remove the IBT Belt Unit. (Figure 3)
(1) Turn the Retract Handle in counterclockwise direction. (1) Hold Handle A and pull out the IBT Belt Unit until Handle B can be seen.
(2) Release the hook (x2). (2) Hold Handle B and the Right Side Housing and remove the IBT Belt Unit.
Figure 3 j0mb406002
Figure 1 j0bs40813

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6. Remove the IBT Cleaner Assembly. (Figure 4) Replacement
(1) Remove the screw. 1. Reinstall the IBT Cleaner Assembly.
(2) Remove the IBT Cleaner Assembly. 2. When installing the IBT Belt Unit, make sure the Retract Handle is in the position as shown in the figure.
(Figure 6)
Figure 4 j0mb406007
Figure 6 j0bs40603
7. Replace with the Blade Assembly from the Replacement Kit. (Figure 5)
(1) Remove the Tapping Screw (x2). 3. Return the IBT Belt Unit to the original state.
NOTE: Do not screw on too tightly when installing. 4. Close the L/H Cover.
5. Return the Waste Bottle to the original state.
(2) Replace the Blade Assembly.
Figure 5 j0bs40605
REP 6.3.1 IBT Belt 5. Remove the Handle Holder. (Figure 2)
(1) Remove the Tapping Screw.
(2) Remove the Handle Holder.
Removal
WARNING
longer flashing.
CAUTION
NOTE: Close the Main Unit Cover and work when the IBT Belt Unit is removed. „ÄÄTo protect the Drum
from light-induced fatigue.
NOTE: Place the drop cloth or newspapers at the servicing area to keep the site clean. Figure 2 j0bs40607
6. Remove the IBT Belt Unit Bottom Guide. (Figure 3)
3. Remove the Blade Assembly. (REP 6.2.1)
(2) Remove the guide.
4. Remove the screw that secures the Handle Holder at the rear. (Figure 1)
Figure 3 j0bs40608
Figure 1 j0bs40606

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7. Remove the Retract Handle. (Figure 4) 9. Move the Rear Tension Plate towards the direction of the arrow and maintain a loose IBT Belt Tension.
(1) Remove the screw. (Figure 6)
(2) Remove the Retract Handle. (1) Put the removed Tapping Screw in the Frame hole.
8. Move the Front Tension Plate towards the direction of the arrow and maintain a loose IBT Belt Tension. 10. Install the Guide removed in Step 6 on the Front IBT Belt Unit in order to use it as a Stand. (Figure 7)
(Figure 5) (1) Install the guide.
(1) Put the removed Tapping Screw in the Frame hole. (2) Secure with Tapping Screw that was removed.

11. Place the Rear IBT Belt Unit facing Up. (Figure 8) 13. Remove the Rear Holder and the Tension Roll. (Figure 10)
(1) Remove the Rear Holder and the Tension Roll.
Figure 8 j0bs40613
Figure 10 j0bs40615
12. Remove the screws that secure the Rear Holder. (Figure 9)
(1) Remove the screw (x2). Reference: This shows the removed Rear Holder and Tension Roll. (Figure 11)

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14. Replace the IBT Belt. (Figure 12) 3. When installing the Rear Holder and the Tension Roll, insert the Shaft of the Tension Roll to the bearing
(1) Replace the IBT Belt. on the IBT Belt Unit side. (Figure 14)
Replacement 4. When installing the Rear Holder and the Tension Roll, align the Tab of the bearing to the Cutout of the
bearing installation hole. (Figure 15)
2. Install so the IBT Belt Mark is on the Rear side. (Figure 13)
NOTE: Assemble so the Mark is facing Up when assembling the IBT Belt.
Figure 15 j0bs40620
Figure 13 j0bs40618
5. Before returning the Front/Rear Tension Plate to the original state, turn the IBT Belt to make the IBT Belt
even. (Figure 16)
NOTE: Turn the Gear towards the arrow direction and spin the IBT Belt.
Figure 16 j0bs40621
6. Reinstall the IBT Belt Unit.

7. Close the L/H Cover.
8. Reinstall the Waste Container.

NOTE: Make sure to perform the 1st BTR Initialize. If this is not performed, it may result in poor
image quality and even a malfunction of the Xero ERU.

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REP 7.1.1 Fusing Unit
Removal
WARNING
longer flashing.
WARNING
Do not work on a hot Fusing Unit until it is cool enough.

2. Remove the Fusing Unit. (Figure 1)
(1) Loosen the screw (x2).
(2) Remove the Fusing Unit.
Figure 1 j0bs40701
Replacement
Version 1.2 10/2015 7. Fusing Unit

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Version 1.2 4-60 7. Fusing Unit
REP 8.1.1 Drum Cartridge (Y, M, C, K) 5. Remove the Drum Cartridge of the color to be replaced. (Figure 2)
(1) Remove the SUM Screw.
(2) Remove the Drum Cartridge.
Removal
WARNING
longer flashing.
CAUTION
To prevent light fatigue, either wrap the removed Drum Cartridge by using a sheet of black paper or store
it in a black bag.

2. Open the Front Cover. Figure 2 j0bs40801j
3. Remove the Waste Bottle. (Figure 1)
(1) Turn the Retract Handle in counterclockwise direction. Replacement
(2) Release the hook (x2). 1. To install, carry out the removal steps in reverse order.
(3) Remove the Waste Bottle.
Figure 1 j0bs40813
4. Turn the replacement target color Lever (R1-R4) towards the direction of the arrow.
Version 1.2 10/2015 8. Xerographic

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DC-V C2265/C2263 10/2015
Version 1.2 4-62 8. Xerographic
REP 9.1.1 (SCC) Tray 1 Size Sensor REP 9.3.1 (SCC) Tray 1 Feeder Assembly
Removal Removal
WARNING WARNING
1. Remove Tray 1. 1. Remove the following parts:

2. Remove the Tray 1 Size Sensor. (Figure 1) • MSI (REP 13.1.1)
(1) Disconnect the connector. • L/H Cover (REP 14.1.1)
(2) Remove the screw. 2. Pull out Tray 1 and remove the paper.
(3) Remove the Tray 1 Size Sensor. 3. Remove Tray 1.
4. Remove the MSI R Cover. (Figure 1)
(2) Remove the MSI R Cover.
Figure 1 j0mb409001
Replacement
1. To install, carry out the removal steps in reverse order. Figure 1 j0mb409002
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5. Remove the harness holder. (Figure 2) REP 9.5.1 Tray 1 Feed/Retard/Nudger Roll
(3) Remove the harness holder.
Removal
WARNING
longer flashing.
1. Pull out Tray 1 and remove the paper.

2. Remove Tray 1.
3. Remove the Tray 1 Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the chute towards you.
(2) Remove the Tray 1 Feed/Retard/Nudger Roll.
Figure 2 j0mb409003
6. Remove the Tray 1 Feeder Assembly. (Figure 3)

(2) Remove Tray 1 Feeder Assembly.
Figure 1 j0mb409005
Replacement
Figure 3 j0mb409004
Replacement
REP 10.3.1 Tray 2 Feeder Assembly (1TM) 5. Remove the Tray 2 Feeder Assembly (1TM). (Figure 2)
Removal (3) Remove the Tray 2 Feeder Assembly (1TM).
WARNING
longer flashing.

2. Remove Tray 2.
3. Open the LH COH 1TM Cover Assembly.
4. Remove the ESD Cover. (Figure 1)
(1) Remove the hook.
(2) Remove the ESD Cover.
Figure 2 j0mb410002
Replacement
Figure 1 j0mb410001
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REP 10.4.1 (SCC) 1TM PWB 2. Remove the 1TM PWB. (Figure 2)
Removal (3) Remove the 1TM PWB.
WARNING
longer flashing.
CAUTION
Static electricity may damage electrical parts. Static electricity may damage electrical parts. Always wear
a wrist band during servicing. If a wrist band is not available, touch some metallic parts before servicing to
discharge the static electricity.
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB.
1. Remove the Rear Cover. (PL 10.1) (Figure 1)
(1) Slide the chute towards you. Figure 2 j0mb410004
(2) Remove the Rear Cover.
Replacement
2. After replacing the 1TM PWB, change the value of NVM [742-205] to ’0’.
Figure 1 j0mb410003
REP 10.4.2 (SCC) 1TM Takeaway Motor 2. Remove the 1TM Takeaway Motor. (Figure 2)
(1) Remove the clamp.
Removal (3) Remove the screw (x2).
WARNING (4) Remove the 1TM Takeaway Motor.
longer flashing.
CAUTION
a wrist band during servicing. If a wrist band is not available, touch some metallic parts before servicing
to discharge the static electricity.
Figure 2 j0mb410006
Replacement
Figure 1 j0mb410003

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REP 10.7.1 Tray 2 Feed/Retard/Nudger Roll (1TM)

Removal
WARNING
longer flashing.
1. Pull out Tray 1/Tray 2 and remove the paper.

2. Remove Tray 1/Tray 2.
3. Open the LH COH 1TM Cover Assembly.
4. Remove the Tray 2 Feed/Retard/Nudger Roll (1TM). (Figure 1)
(2) Remove the Tray 2 Feed/Retard/Nudger Roll (1TM).
Figure 1 j0rk41009
Replacement
WARNING
longer flashing.

2. Remove Tray 2.
3. Open the LH COH Cover Assembly.
Figure 2 j0mb411002
Replacement
Figure 1 j0mb411001

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WARNING
longer flashing.

2. Remove Tray 3.
Figure 2 j0mb411004
Replacement
Figure 1 j0mb411003
WARNING
longer flashing.

2. Remove Tray 4.
Figure 2 j0mb411006
Replacement
Figure 1 j0mb411005

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REP 11.5.1 (SCC) 3TM PWB 2. Remove the 3TM PWB. (Figure 2)
Removal (3) Remove the 3TM PWB.
WARNING
longer flashing.
CAUTION
a wrist band during servicing. If a wrist band is not available, touch some metallic parts before servicing to
discharge the static electricity.
CAUTION
(1) Remove the screw (x4). Figure 2 j0mb411007
Replacement
2. After replacing the 1TM PWB, change the value of NVM [742-205] to ’1’.
Figure 1 j0mb410003
REP 11.5.2 (SCC) 3TM Takeaway Motor 2. Remove the 3TM Takeaway Motor. (Figure 2)
(1) Remove the clamp (x2).
Removal (3) Remove the screw (x4).
WARNING (4) Remove the 3TM Takeaway Motor.
longer flashing.
CAUTION
to discharge the static electricity.
Figure 2 j0mb411008
Replacement
Figure 1 j0mb410003

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REP 11.9.1 Tray 2/3/4 Feed/Retard/Nudger Roll (3TM)

Removal
WARNING
longer flashing.
1. Pull out Tray 2/3/4 and remove the paper.

2. Remove Tray 2/3/4.
4. Remove the Tray 2/3/4 Feed/Retard/Nudger Roll (3TM). (Figure 1)
(2) Remove the Tray 2/3/4 Feed/Retard/Nudger Roll (3TM).
Figure 1 j0rk41009
Replacement
• Tray 2_Chain-Link: 954-801
REP 12.5.1 (SCC) STM PWB 2. Remove the STM PWB. (Figure 2)
Removal (3) Remove the STM PWB.
WARNING
longer flashing.
CAUTION
Static electricity may damage electrical parts.
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.
CAUTION
NOTE: Before replacing the STM PWB, check the value of 742-090 [Side Regi Adjustment (Tray 2
Figure 2 j0mb412004
Factory Settings)] and write it down.
1. Remove the Rear Cover. (PL 12.1) (Figure 1) Replacement

(1) Remove the Docking Screw. 1. To install, carry out the removal steps in reverse order.
(2) Remove the Docking Bracket. 2. After replacing the STM PWB, change the value of NVM [742-205] to ’6’.
Figure 1 j0mb412003
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REP 12.5.2 (SCC) STM Takeaway Motor 2. Remove the STM Takeaway Motor. (Figure 2)
Removal (3) Remove the STM Takeaway Motor.
WARNING
longer flashing.
CAUTION
(1) Remove the Docking Screw.
(2) Remove the Docking Bracket.
(3) Remove the screw (x2). Figure 2 j0mb412005
Replacement
Figure 1 j0mb412003
REP 12.8.1 Tray 2 Feed/Retard/Nudger Roll (STM)
Removal
WARNING
longer flashing.
1. Pull out Tray 1/Tray 2 and remove the paper.

2. Remove Tray 1/Tray 2.
3. Open the LH STM Cover Assembly.
4. Remove the Tray 2 Feed/Retard/Nudger Roll (STM). (Figure 1)
(2) Remove the Tray 2 Feed/Retard/Nudger Roll (STM).
Figure 1 j0rk41009
Replacement
Version 1.2 10/2015 12. Single Tray Module(STM)

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Version 1.2 4-78 12. Single Tray Module(STM)
REP 13.1.1 MSI 2. Disconnect the connector. (Figure 2)
(1) Release the wire harness from the clamp.
Removal
WARNING
longer flashing.
1. Remove the Rear MAT Hinge Cover. (Figure 1)

(2) Remove the Rear MAT Hinge Cover.
Figure 2 j0mb413002
3. Remove the MSI. (Figure 3)

(2) Remove the MSI.
Figure 1 j0mb413001
Figure 3 j0mb413003
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Replacement REP 13.3.1 MSI Nudger/Feed Roll
2. When installing the MSI, insert the boss (x2) of the MSI into the holes for the boss. (Figure 4)
Removal
WARNING
longer flashing.
NOTE: The MSI Nudger Roll, the MSI Feed Roll, and the MSI Retard Pad must be replaced at the same
time.

2. Remove the Upper Frame. (Figure 1)
(1) Remove the spring.
Figure 4 j0mb413004 (2) Remove the Tapping Screw (x2).
(3) Remove the Upper Frame.
3. After installing MSI Unit, open and close the L/H Cover Unit once.
Figure 1 j0mb413005
3. Remove the MSI Tray Assembly. (Figure 2) 5. Remove the MSI Nudger Roll. (Figure 4)
(1) Remove the MSI Tray Assembly in the direction of the arrow.
Figure 4 j0lj41308
Figure 2 j0lj41306
6. Shift the MSI Feed Clutch from the shaft. (Figure 5)
4. Remove the shaft of the MSI Nudger Roll. (Figure 3) (1) Release the hook to remove the gear.
(1) Release the hook of the shaft and remove the shaft in the direction of the arrow. (2) Remove the E-Clip.
(3) Shift the MSI Feed Clutch from the shaft.
Figure 3 j0lj41307
Figure 5 j0lj41309
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7. Remove the MSI Feed Roll Assembly. (Figure 6) 9. Remove the MSI Feed Roll. (Figure 8)
(1) Remove the E-Clip (x2). (1) Remove the gear.
(2) Remove the MSI Feed Roll Assembly. (2) Remove the MSI Feed Roll.
Figure 6 j0lj41310 Figure 8 j0lj41312
8. Move the housing to the tip of the shaft. (Figure 7) Replacement

(1) Remove the bearing. 1. To install, carry out the removal steps in reverse order.
(2) Remove the E-Clip. 2. When installing the MSI Feed Clutch, align the Cutout of the MSI Feed Clutch to the Tab. (Figure 9)
(3) Move the housing in the direction of the arrow until it is at the tip of the shaft.
Figure 9 j0lj41313
Figure 7 j0lj41311
REP 13.3.2 MSI Retard Pad 3. Remove the screws that secure the MSI Lower Cover at the bottom of the MSI. (Figure 2)
Removal
WARNING
longer flashing.
NOTE: The MSI Nudger Roll, the MSI Feed Roll, and the MSI Retard Pad must be replaced at the same
time.

2. Remove the MSI Low Chute. (Figure 1)
(1) Remove the screw (x2). Figure 2 j0lj41315
(2) Remove the MSI Low Chute.
4. Release the hook (x3), release the boss (x3) from the installation holes, and open the MSI Lower Cover
outwards. (Figure 3)
Figure 1 j0mb413006
Figure 3 j0lj41316
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5. Remove the MSI Retard Pad. (Figure 4)
(1) Remove the spring.
(2) Release the boss (x2) from the installation holes and remove the MSI Retard Pad.
Figure 4 j0lj41317
Replacement
REP 14.1.1 L/H Cover 3. Pull out the boss (x2) from the installation holes, release the hook, and remove the Front MAT Hinge
Cover.
Parts List on PL 14.1 (Figure 2)
Removal
WARNING
longer flashing.

2. Pull out Tray 1 slightly and remove the screw that secures the Front MAT Hinge Cover. (Figure 1)
Figure 2 j0mb414002
4. [Duplex Type]: Release the clamp and disconnect the connector. (Figure 3)
(1) Release the clamp.
Figure 1 j0mb414001
Figure 3 j0mb414003
Version 1.2 10/2015 14. L/H Cover

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Version 1.2 4-86 14. L/H Cover
5. Remove the LH Support (x2). (Figure 4) Replacement
(1) Rotate by 90 degrees and remove the LH Rear Support at the rear. 1. To install, carry out the removal steps in reverse order.
(2) Rotate by 90 degrees and remove the LH Front Support at the front. 2. Note the following when installing the Rear L/H Cover. (Figure 6)
• Tilt the L/H Cover Boss Hole Bracket as shown in the figure and insert into the Boss Bracket.
• Attach the L/H Cover Harness Guide so it will not touch the Boss Bracket.
Figure 4 j0bs41404
6. Open the L/H Cover 90 degrees and remove the L/H Cover. (Figure 5)
Figure 6 j0bs41406
(1) Remove the L/H Cover towards the direction of the arrow from the Boss (x2).
3. When installing the Front L/H Cover, tilt the L/H Cover Boss Hole Bracket as shown in the figure and insert
it into the Boss Bracket. (Figure 7)
Figure 5 j0bs41405
Figure 7 j0mb414004
4. When installing the Front L/H Cover, align the L/H Cover Boss Hole Bracket Tab and the Boss Bracket
Cutout position and slide the L/H Cover to the Rear. (Figure 8)
Figure 8 j0bs41408

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REP 15.1.1 Registration Chute 4. Disconnect the connector. (Figure 2)
Removal (3) Disconnect the connector.
WARNING
longer flashing.

3. Remove the Connect Cover. (Figure 1)
(2) Remove the Connect Cover.
Figure 2 j0mb415002
5. Remove the Registration Chute. (Figure 3)

(2) Slide the Registration Chute towards the rear.
(3) Slide the Registration Chute forward and remove.
Figure 1 j0mb415001
Figure 3 j0mb415003
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Version 1.2 4-90 15. Registration
Replacement REP 15.1.2 Registration Roll
2. When installing the Registration Chute, store the Tray 1 No Paper Sensor Harness in the Registration
Chute Hook. (Figure 4)
Removal
WARNING
longer flashing.
CAUTION
1. Prepare a sheet of black paper (x4) or a black bag (x4).

2. Remove Y,M,C,K of the Xero Unit. (REP 8.1.1)
Figure 4 j0mb415004 3. Remove the Front Cover. (REP 19.1.1)
7. Remove the Registration Chute. (REP 15.1.1)
11. Remove the ESS PWB Chassis Assembly. (REP 35.2.1)
14. Remove the PWB Drive Bracket. (REP 18.2.2)
15. Remove the Drive Assembly. (REP 3.1.1)
16. Remove the Registration Clutch on the Rear side. (Figure 1) 18. Remove the Bearing on the Rear side. (PL 15.1) (Figure 3)
(1) Remove the wire harness from the Harness Guide. (1) Remove the REGI Bearing.
(3) Remove the E-Clip.
(4) Remove the REGI Clatch Gear.
(5) Remove the Registration Clutch.
Figure 3 j0bs41510
19. Remove the Registration Roll. (Figure 4)
Figure 1 j0bs41506 (1) Remove the Registration Roll.
17. Remove the bearing at the front. (Figure 2)

(2) Remove the REGI Coupling.
(3) Remove the REGI Bearing.
Figure 4 j0mb415006
Figure 2 j0mb415005
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Replacement
2. When installing the Registration Clutch, insert the Cutout of the Registration Clutch into the Tab of the
Harness Guide. (Figure 5)
Figure 5 j0bs41507
REP 17.1.1 Exit Roll 3. Remove the LH Top Cover. (Figure 2)
(1) Open the Chute Transport Assembly.
Removal (3) Remove the LH Top Cover.
WARNING
longer flashing.

2. Remove the Pillar Left Cover. (Figure 1)
(2) Remove the Pillar Left Cover.
Figure 2 j0mb417002
4. Remove the Lh High Mat Chute. (Figure 3)

(1) Remove the Exit 2 Stopper (x2).
(2) Remove the Lh High Mat Chute.
Figure 1 j0mb417001
Figure 3 j0mb417003
Version 1.2 10/2015 17. Exit

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Version 1.2 4-94 17. Exit
5. Remove the Exit 2 Drive Assembly. (Figure 4) 7. Remove the Rear Bracket and the Exit 2 Motor (Figure 6)
(1) Disconnect the connector (x3). (1) Release the clamp and remove the wire harness.
(2) Remove the screw (x4). (2) Disconnect the connector.
(3) Remove the Exit 2 Drive Assembly. (3) Remove the screw (x4).
(5) Remove the Rear Bracket and the Exit 2 Motor
Figure 4 j0mb417004
6. Remove the Rear Cover. (PL 17.4) (Figure 5) Figure 6 j0mb417006

(2) Remove the Rear Cover. 8. Remove the Front Bracket. (Figure 7)
(3) Remove the Front Bracket.
Figure 5 j0mb417010
Figure 7 j0mb417007
9. Remove the 22Z E2 Helical Gear. (Figure 8)
(2) Slide the Exit Roll.
(3) Release the hook and remove the 22Z E2 Helical Gear.
Figure 8 j0mb417008
10. Remove the Exit Roll. (Figure 9)

(1) Slide the Exit Roll to free it from the shaft and remove it outwards.
(2) Remove the Exit Roll.
Figure 9 j0mb417009
Replacement
Version 1.2 10/2015 17. Exit

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REP 18.1.1 (SCC) HVPS REP 18.2.1 (SCC) Drive PWB
Removal Removal
WARNING WARNING
CAUTION CAUTION
Static electricity may damage electrical parts. Static electricity may damage electrical parts.
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity. not available, touch some metallic parts before servicing to discharge the static electricity.
CAUTION CAUTION
Do not get yourself hurt by a soldered portion on the back of the PWB. Do not get yourself hurt by a soldered portion on the back of the PWB.
1. Remove the Right Cover. (REP 19.1.3) 1. Remove the Rear Cover. (REP 19.1.5)
2. Remove the HVPS. (Figure 1) 2. Remove the Lower Rear Cover. (REP 19.2.1)
(1) Disconnect the connector. 3. Disconnect the FFC CD Cable. (Figure 1)
(2) Remove the screw (x8). (1) Push Buttons (x2) simultaneously towards the direction of the arrow and straightly remove the FFC
(3) Remove the HVPS. Cable.
Replacement 4. Disconnect the connector. (Figure 2)

1. To install, carry out the removal steps in reverse order. (1) Disconnect the connector (x20).
Version 1.2 10/2015 18. Electrical

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Version 1.2 4-98 18. Electrical
5. Remove the Drive PWB. (Figure 3) 3. As the Drive PWB is an original part of the machine, after replacing with a new PWB, change the IOT NVM
(1) Remove the screw (x8). according to the NVM Setting List that comes with the machine.
(2) Remove the Drive PWB.
Figure 3 j0mb418003
Replacement
2. Note the following when connecting the FFC CD Cable. (Figure 4)
(1) When connecting the FFC Cable, insert the FFC Cable straightly into the Connector Housing until
you hear the Lock sound.
(2) Check to see if the FFC Cable on the side that is not inserted and removed is definitely connected.
REP 18.2.2 PWB Drive Bracket
Removal
WARNING
When turning OFF the Power Switch, check that the [Data] lamp is OFF and that there is no Job in
progress.
Turn OFF the Power Switch and make sure that the screen display and Power Saver LED are OFF.
Check that the Power Switch is OFF and unplug the Power Plug.
CAUTION
Figure 2 j0mb418005
3. Remove the Right Cover. (REP 19.1.3) Replacement
4. Remove the ESS PWB Chassis Assembly. (REP 35.2.1) 1. To install, carry out the removal steps in reverse order.
7. Release the clamp and remove the wire harness from the PWB Drive Bracket. (Figure 1)
Figure 1 j0mb418004
8. Remove the PWB Drive Bracket. (Figure 2)

(2) Remove the PWB Drive Bracket.

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REP 18.2.4 LVPS

Removal
WARNING
longer flashing.
CAUTION
not available, touch some metallic parts before servicing to discharge the static electricity. Figure 2 j0mb4108007
CAUTION
Do not get yourself hurt by a soldered portion on the back of the PWB.
Replacement
3. Disconnect the connector. (Figure 1)
NOTE: For machines with IOT Heater, the connector configuration will be different.
4. Remove the LVPS. (Figure 2)

(2) Remove the Press Clamp.
(3) Remove the LVPS.
REP 18.2.5 (SCC) LV Power Supply Assembly
Removal
WARNING
longer flashing.
CAUTION
not available, touch some metallic parts before servicing to discharge the static electricity. Figure 2 j0mb4108008
Replacement
4. Remove the LV Power Supply Assembly. (Figure 2)

(2) Remove the cable band (x2).
(4) Remove the LV Power Supply Assembly.

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REP 19.1.1 Front Cover 3. Remove the Front Cover. (Figure 2)
(1) Move the Front Cover towards the Left by pressing the Stopper and remove the Front Cover from
Parts List on PL 19.1 the Boss.
Removal
WARNING
longer flashing.

2. Remove the BS Strap (x2) of the Front Cover. (Figure 1)
(1) Rotate the BS Strap 90 degrees and remove it.
Figure 2 j0bs41906
Replacement
2. When installing the Front Cover, put the Front Cover mounting hole on the Boss of the Inner Cover.
(Figure 3)
Figure 1 j0bs41905
Figure 3 j0bs41907
Version 1.2 10/2015 19. Cover

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Version 1.2 4-104 19. Cover
REP 19.1.2 Inner Cover 3. Remove the Pillar Left Cover. (Figure 2)
Removal
WARNING
longer flashing.

2. Remove the Waste Bottle. (Figure 1)
(1) Turn the Retract Handle in counterclockwise direction.
(3) Remove the Waste Bottle.
Figure 2 j0bs41908
4. Remove the Inner Cover. (Figure 3)

(2) Remove the Inner Cover.
Figure 1 j0bs40813
Figure 3 j0bs41909
Replacement
REP 19.1.3 Right Cover Replacement
Parts List on PL 19.1 1. To install, carry out the removal steps in reverse order.
2. When installing the Right Cover, insert the hook (x3) of the Right Cover into the hole (x3) of the Frame.
Removal (Figure 2)
WARNING
longer flashing.

2. Open Tray 1.
3. Remove the Right Cover. (Figure 1)
(2) Remove the Right Cover in the direction of the arrow.
Figure 2 j0mb419002
Figure 1 j0mb419001

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REP 19.1.4 Top Cover 4. Remove the Top Cover. (Figure 2)

(2) Remove the Top Cover.
Removal
WARNING
longer flashing.

3. Remove the Pillar Left Cover. (Figure 1)
Figure 2 j0mb419003
Reference: This shows the removed Top Cover. (Figure 3)
Figure 1 j0bs41908
Figure 3 j0mb419004
Replacement REP 19.1.5 Rear Cover
2. When installing the Top Cover, put the Boss (x3) on the Rear side of the Top Cover in the mounting hole.
(Figure 4)
Removal
WARNING
longer flashing.
1. Remove the Rear Cover. (Figure 1)

Figure 4 j0mb419005
Figure 1 j0mb419006
Replacement

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REP 19.2.1 Lower Rear Cover 3. Remove the Lower Rear Cover. (Figure 2)
(2) Remove the Lower Rear Cover.
Removal
WARNING
longer flashing.

2. [Machines with 1TM/3TM/STM]
Open the STM Cover and disconnect the connector. (Figure 1)
(1) Open the STM Cover.
Figure 2 j0mb419008
Replacement
Figure 1 j0mb419007
REP 35.2.1 ESS PWB Chassis Assembly
Removal
WARNING
longer flashing.
CAUTION
to discharge the static electricity. Figure 1 j0mo402007
CAUTION
5. Remove the Lower Rear Cover. (PL 19.2)
Do not get yourself hurt by a soldered portion on the back of the PWB.
• Installation screws : x4 at the rear
CAUTION
6. Remove the RH Top Cover. (PL 19.2)
Do not touch the battery. Do not peel off the protective tape.
• Installation screws : x1 at the right
1. Disconnect all cables that are connected to the ESS PWB Chassis Unit.
7. Remove the RH Rear Cover. (PL 19.2)
2. Remove the Rear Upper Cover. (PL 19.2)
• Installation screws: x10 at the rear
8. Remove the RH Cover Assembly. (PL 19.1)
3. Remove the Rear Cover. (PL 1.1)
• Remove the DADF Cable Clamp.
9. [Machines with HDD Assembly]
• Installation screws: x2 at the rear
4. [Machines with 1TM/3TM/STM] NOTE: Check that the LED below the Power Supply connector has turned OFF. (If it has not turned
Disconnect the connector. (Figure 1) OFF, do not perform the next task until it is OFF.)
(1) Remove the STM Cover and disconnect the connectors. Remove the HDD Assembly. (Figure 2)
(2) Remove the HDD Assembly.
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Figure 2 j0mo435001 Figure 4 j0mo435003
10. [Machines with HDD Assembly] 12. Disconnect the FFC Cable. (Figure 5)
(1) Remove the screw (x2). (1) Push Buttons (x2) simultaneously towards the direction of the arrow and straightly remove the FFC
(2) Remove the HDD Bracket. Cable.
(2) Pull down the FFC Cable (x4).
Figure 3 j0mo435002
Figure 5 j0mo435004
11. Disconnect the Flat Cable. (Figure 4)
(1) Push the button (x2) simultaneously towards the direction of the arrow and straightly remove and 13. Disconnect the USB Cable, DADF I/F Cable and UI Cable. (Figure 6)
disconnect the Flat Cable. (1) Disconnect the USB Cable.
(2) Disconnect the DADF I/F Cable.
(3) Disconnect the DADF I/F Cable Clamp.
(4) Disconnect the UI Cable.
(5) Remove the UI Cable Screw.
Figure 6 j0mo435005 Figure 8 j0mo435007
14. [Machines with Fax] 16. Remove the ESS Upper Panel. (Figure 9)
Disconnect the connection between the connector and the USB Cable. (Figure 7) (1) Remove the screws (x2).
(1) Disconnect the USB Cable. (2) Remove the ESS Upper Panel.
(2) Remove the clamp of the USB Cable.
Figure 9 j0mo435008
17. Disconnect the FFC LED Cable and CCD Flat Cable. (Figure 10)
Figure 7 j0mo435006
(1) Disconnect the FFC LED Cable.
15. Disconnect the connector (x4). (Figure 8) (2) Disconnect the CCD Flat Cable.
(2) Remove the clamp (x3) of the wire harness.
(3) Pull out and remove the wire harness through the hole on the Chassis.
(4) Release the wire harness from the clamp (x2).
(5) Release the wire harness from the clamp.
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NOTE: The actuator of the connector is designed to be activated vertically. When [opening] the Release the USB Cable and Connector from the clamp. (Figure 12)
actuator, perform the operation by pulling both ends of the actuator such that even strength is (1) Release the USB Cable and Connector from the clamp.
applied on the left and the right .
Figure 12 j0mo435011
Figure 10 j0mo435009
Replacement
18. Remove the ESS PWB Chassis Assembly. (Figure 11) CAUTION
NOTE: For machines with FAX, the USB Cable and Connector are still secured by the clamp. Do Take note that inserting the harness in a slanted manner could damage the PWB.
not pull the ESS PWB Chassis Assembly forcibly. 1. To install, carry out the removal steps in reverse order.
2. After replacing the ESS PWB Chassis Assembly, remove the SEEP ROM from the old ESS PWB Chas-
sis Assembly, and install it to the new one. (Figure 13)
(2) Remove the ESS Fan.
(3) For machines without Hard Disk Assembly, remove the screw (x2).
Figure 11 j0mo435010 3. Remove the SD Card from the old ESS PWB Chassis Assembly and install it to the new one.
4. Note the following when connecting the FFC Cable and the Flat Cable.
19. [Machines with Fax]
(1) When connecting the cable, insert it straight into the Connector Housing until you hear the Lock
sound.
(2) Check and make sure that the cable is connected securely at the side where it was not discon-
nected/reconnected.
5. Note the following when connecting the FFC LED Cable. (Figure 14)
(1) As the black lines serve as a guide for whether the FFC for LED is inserted in parallel, insert the con-
nector such that the back lines are parallel. (The black lines remain visible even after the FFC con-
nector for LED is inserted.)
6. As the ESS PWB is an original part of the machine, after replacing with a new PWB, change the IOT NVM
according to the NVM Setting List that comes with the machine.
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REP 56.1.1 DADF 3. Remove the DADF. (Figure 2)
(1) Slant the Counter Balance in the direction of the arrow and remove it.
Removal
WARNING
longer flashing.

(1) Remove the cable band (x2).
Figure 2 j0mb456052
Replacement
2. Install the DADF. (Figure 3)
(1) Insert the tabs of the Counter Balance into the grooves of the installation holes.
Figure 1 j0mb456001
Figure 3 j0mb456053
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3. After a replacement, enter the CE Mode and clear the following HFSI Counter. REP 56.1.2 DADF Platen Cushion
Chain-Link: 955-806
Chain-Link: 955-807
Chain-Link: 955-808
Removal
Chain-Link: 955-810 WARNING
Chain-Link: 955-812 When turning OFF the Power Switch, make sure that the [Data] lamp is not flashing.
Chain-Link: 955-826 Press <Job Status> to check that there are no jobs in progress/waiting in the queue. Turn OFF the
Chain-Link: 955-828 Power Switch, then make sure that the screen display turns OFF and that <Power Saver> is no
longer flashing.
NOTE: The DADF Platen Cushion is pasted on with double sided adhesive tapes.
1. Peel off the DADF Platen Cushion. (Figure 1)

(1) Peel off the DADF Platen Cushion.
Figure 1 j0bs45602
Replacement REP 56.2.1 (SCC) DADF Front Cover
1. Paste on the DADF Platen Cushion. (Figure 2) Parts List on PL 56.2
(1) Place the DADF Platen Cushion on the Platen Glass.
Removal
(2) Set up the gaps between it and the Regi Guide and Platen Guide.
(3) Slowly lower the DADF to paste the DADF Platen Cushion to it.
WARNING
longer flashing.
1. Open the Upper Feeder Assembly.

2. Open the DADF.
3. Remove the DADF Front Cover. (Figure 1)
(2) Remove the DADF Front Cover in the direction of the arrow.
Figure 2 j0bs45603
Figure 1 j0mb456002
Replacement
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REP 56.2.2 (SCC) DADF Rear Cover 2. Remove the screw that secures the DADF Rear Cover. (Figure 2)
(1) Open the Document Tray.
Removal
WARNING
longer flashing.
1. Remove the screw that secures the DADF Rear Cover. (Figure 1)
(1) Open the Upper Feeder Assembly.
Figure 2 j0mb456004
3. Release the hook (x3) of the DADF Rear Cover. (Figure 3)

Figure 1 j0mb456003
Figure 3 j0mb456005
4. Remove the DADF Rear Cover. (Figure 4) REP 56.2.3 (SCC) DADF PWB
(1) Remove the DADF Rear Cover in the direction of the arrow.
Removal
WARNING
longer flashing.
CAUTION
CAUTION
Figure 4 j0mb456006 Do not get yourself hurt by a soldered portion on the back of the PWB.
1. Remove the DADF Rear Cover. (REP 56.2.2)
Replacement 2. Disconnect the connector. (Figure 1)
Figure 1 j0mb456007
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3. Remove the DADF PWB. (Figure 2) REP 56.2.4 Upper Feeder Assembly
(1) Remove the Tapping Screw (x2) and disconnect the earth wire (x2).
(3) Remove the DADF PWB.
Removal
WARNING
longer flashing.
1. Remove the DADF Front Cover. (REP 56.2.1)

3. Remove the Hinge Bracket at the front. (Figure 1)
(2) Remove the Hinge Bracket.
Figure 2 j0mb456008
Replacement
2. When replacing the DADF PWB, remove the ROM from the old DADF PWB, and install it to the new one.
(Figure 3)
Figure 1 j0mb456010
Figure 3 j0mb456009
4. Remove the Hinge Bracket at the rear and remove the Upper Feeder Assembly. (Figure 2) REP 56.2.5 (SCC) DADF Feeder Assembly
(2) Remove the Hinge Bracket.
(3) Remove the Upper Feeder Assembly.
Removal
WARNING
longer flashing.

3. Remove the Upper Feeder Assembly. (REP 56.2.4)
4. Remove the Document Tray. (REP 56.9.1)
5. Remove the Harness Guide and the wire harness. (REP 56.6.1)
6. Remove the screws that secure the DADF Feeder Assembly at the rear. (Figure 1)
Figure 2 j0mb456011
Replacement
Figure 1 j0mb456012
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7. Remove the DADF Feeder Assembly. (Figure 2) REP 56.3.1 (SCC) Left Counter Balance
(2) Remove the DADF Feeder Assembly.
Removal
WARNING
longer flashing.

2. Turn the DADF upside down.
3. Remove the Left Counter Balance. (Figure 1)
(2) Remove the Left Counter Balance.
Figure 2 j0mb456013
Reference: This shows the removed DADF Feeder Assembly. (Figure 3)
Figure 1 j0mb456015
Replacement
Figure 3 j0mb456014
Replacement
REP 56.3.2 (SCC) Right Counter Balance 4. Remove the Right Counter Balance. (Figure 2)
(1) Remove the Tapping Screw that secures the earth wire.
Removal (3) Remove the Right Counter Balance.
WARNING
longer flashing.

3. Record the position of the scale for the Right Counter Balance. (Figure 1)
Figure 2 j0mb456017
Replacement
Figure 1 j0mb456016
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REP 56.5.1 Feed Roll Assembly Reference: This shows the removed Feed Roll Nudger Roll Assembly. (Figure 2)

Removal
WARNING
longer flashing.
NOTE: The Feed Roll Assembly (x2) and Retard Roll Assembly must all be replaced at the same time.

2. Remove the Feed Roll Nudger Roll Assembly. (Figure 1)
(1) Release the hook of the Feed Front/Rear Handle. Figure 2 j0mb456019
(2) Move the Feed Roll Nudger Roll Assembly in the direction of the arrow and remove it.
3. Remove the Feed Roll Assembly (x2). (Figure 3)
(1) Release the hook to remove the Feed Front Handle.
(2) Release the hook to remove the Nudger CRU Housing.
(3) Remove the Feed Roll Assembly (x2).
Figure 1 j0mb456018
Figure 3 j0mb456020
Replacement REP 56.6.1 (SCC) Harness Guide and Wire Harness
2. When installing the Feed Roll Assembly (x2), install them such that the Feed Roll are rotating in the
clockwise direction.
Removal
3. When installing the Feed Roll Nudger Roll Assembly, install it such that the Feed Roll Nudger Roll WARNING
Assembly is at the inner side of the Set Link. (Figure 4) When turning OFF the Power Switch, make sure that the [Data] lamp is not flashing.
longer flashing.

4. Remove the wire harness from the Harness Guide. (Figure 1)
(2) Disconnect the Sensor connector (x2).
(3) Remove the cable band from the Harness Guide.
(4) Disconnect the Sensor connectors.
(5) Remove the wire harness from the Harness Guide.
Figure 4 j0mb456021
Chain-Link: 955-806
Figure 1 j0mb456022
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5. Disconnect the DADF PWB connectors. (Figure 2) 7. Disconnect the DADF Feed Clutch connector and remove the wire harness from the Harness Guide.
(1) Disconnect the connector (x2). (Figure 4)
Figure 2 j0mb456023
6. Disconnect the solenoid and remove the wire harness from the Harness Guide. (Figure 3) Figure 4 j0mb456025
(2) Remove the wire harness from the Harness Guide. 8. Disconnect the DADF Feed Motor Assembly connector. (Figure 5)
Figure 3 j0mb456024
Figure 5 j0mb456026
9. Disconnect the DADF T/A Clutch connector and remove the wire harness from the Harness Guide. Reference: This shows the removed Harness Guide and wire harness. (Figure 8)
(Figure 6)
Figure 8 j0mb456029
Replacement
10. Remove the Harness Guide and the wire harness. (Figure 7)
(1) Remove the screw and the disconnect the earth wire.
(3) Remove the Harness Guide and the wire harness.
Figure 7 j0mb456028
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REP 56.6.2 DADF Feed Motor Assembly Replacement

Parts List on PL 56.6 1. To install, carry out the removal steps in reverse order.
2. When installing the DADF Feed Motor Assembly, align the Cutout of the DADF Feed Clutch to the Tab at
Removal the Bracket of the DADF Feed Motor Assembly and the Cutout of the DADF T/A Clutch to the notch at the
WARNING Bracket. (Figure 2)
longer flashing.

5. Remove the DADF Feed Motor Assembly. (Figure 1)
(2) Remove the DADF Feed Motor Assembly.
Figure 2 j0mb456031
Figure 1 j0mb456030
REP 56.7.1 DADF Drive Belt 7. Remove the gear (x2) and the Idler Gear Bracket. (Figure 2)
(1) Remove the washer.
(2) Remove the gear (x2) and the Idler Gear Bracket.
Removal
WARNING
longer flashing.

5. Remove the DADF Feed Motor Assembly. (REP 56.6.2)
6. Remove the Stopper Link. (Figure 1)
Figure 2 j0mb456033
(1) Remove the Stopper Link.
8. Remove the DADF T/A Clutch. (Figure 3)
(2) Remove the DADF T/A Clutch.
Figure 1 j0mb456032
Figure 3 j0mb456034
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9. Remove the Gear Pulley. (Figure 4) REP 56.9.1 (SCC) Document Tray
(1) Loosen the screw.
(2) Remove the Tension Spring.
(3) Remove the Gear Pulley.
Removal
WARNING
longer flashing.

3. Remove the wire harness of the Document Tray from the Harness Guide. (Figure 1)
Figure 4 j0mb456035
10. Remove the DADF Drive Belt. (Figure 5)

(1) Remove the DADF Drive Belt.
Figure 1 j0mb456037
Figure 5 j0mb456036
Replacement
Reference: This shows the removed wire harness of the Document Tray. (Figure 2) REP 56.9.2 Retard Chute Assembly
Removal
WARNING
longer flashing.

4. Open the Retard Chute Assembly.
Figure 2 j0mb456038
5. Remove the Retard Chute Assembly. (Figure 1)
4. Remove the Document Tray. (Figure 3) (1) Remove the Retard Chute Assembly in the direction of the arrow.
(1) At the front, squeeze the boss of the Document Tray in the direction of the arrow and remove it from
the hole.
(2) Remove the Document Tray.
Figure 1 j0mb456040
Replacement
Replacement
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REP 56.9.3 Invert Chute Assembly REP 56.10.1 DADF Takeaway Roll
Removal Removal
WARNING WARNING
1. Open the Upper Feeder Assembly. 1. Remove the DADF Front Cover. (REP 56.2.1)
2. Open the Retard Chute Assembly. 2. Remove the DADF Rear Cover. (REP 56.2.2)
3. Remove the Invert Chute Assembly. (Figure 1) 3. Remove the Upper Feeder Assembly. (REP 56.2.4)
(1) Remove the Tapping Screw (x2). 4. Remove the Invert Chute Assembly. (REP 56.9.3)
(2) Remove the Invert Chute Assembly. 5. Remove the Document Tray. (REP 56.9.1)
8. Remove the Stopper Link. (Figure 1)
(1) Remove the Stopper Link.
Figure 1 j0mb456041
Replacement
Figure 1 j0mb456032
9. Remove the gear (x2) and the Idler Gear Bracket. (Figure 2) 11. Remove the Gear Pulley. (Figure 4)
(1) Remove the washer. (1) Loosen the screw.
(2) Remove the gear (x2) and the Idler Gear Bracket. (2) Remove the Tension Spring.
(3) Remove the Gear Pulley.
Figure 2 j0mb456033
Figure 4 j0mb456035
10. Remove the DADF T/A Clutch. (Figure 3)
(1) Remove the E-Clip. 12. Remove the Handle Knob Bracket and Earth Roller Plate at the front. (Figure 5)
(2) Remove the DADF T/A Clutch. (1) Remove the Tapping Screw (x2).
(2) Loosen the screw.
(3) Remove the Handle Knob Bracket and Earth Roller Plate.
Figure 3 j0mb456034
Figure 5 j0mb456042
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NOTE: Be careful so as to not lose the gear under the Handle Knob Bracket and Earth Roller Plate. 14. Remove the bearing at the front. (Figure 8)
(Figure 6) (1) Remove the KL-Clip.
(2) Remove the bearing.
Figure 6 j0mb456043
Figure 8 j0mb456045
13. Remove the Handle Knob. (Figure 7)
(1) Remove the gear. 15. Remove the bearing at the rear and remove the DADF Takeaway Roll. (Figure 9)
(2) Remove the Handle Knob. (1) Remove the E-Clip.
(2) Remove the bearing.
(3) Remove the DADF Takeaway Roll.
Figure 9 j0mb456046
Figure 7 j0mb456044
Replacement REP 56.10.2 Sensor Bracket Assembly (REGI/APS)
2. When installing the Handle Knob Bracket and Earth Roller Plate, install the Earth Roller Plate as shown in
the figure. (Figure 10)
Removal
WARNING
longer flashing.

5. Remove the Upper Feeder Assembly. (REP 56.2.4)
6. Remove the DADF Feeder Assembly. (REP 56.2.5)
7. Remove the Retard Chute Assembly. (REP 56.9.2)
8. Remove the Invert Chute Assembly. (REP 56.9.3)
10. Remove the DADF Takeaway Roll. (REP 56.10.1)
11. Remove the Sensor Bracket Assembly (REGI/APS). (Figure 1)
(3) Remove the wire harness through the hole.
(4) Remove the Sensor Bracket Assembly (REGI/APS).
Figure 1 j0mb456048
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Reference: This shows the removed Sensor Bracket Assembly (REGI/APS). (Figure 2) REP 56.13.1 Retard Roll Assembly
Removal
WARNING
longer flashing.
NOTE: The Feed Roll Assembly (x2) and Retard Roll Assembly must all be replaced at the same time.

2. Remove the Retard CRU Cover Assembly. (Figure 1)
Figure 2 j0mb456049 (1) Release the hook and open the Retard CRU Cover Assembly in the direction of the arrow.
Replacement
Figure 1 j0mb456050
3. Remove the Retard Roll Assembly. (Figure 2)
(1) Remove the Retard Roll Assembly.
Figure 2 j0mb456051
Replacement
Chain-Link: 955-806
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REP 99.1.1 (SCC) Safety Critical Components
Removal
WARNING
Any part marked with SCC is a Safety Critical Component. As to replacement of any SCC, the
complete component unit must be replaced. It must never be disassembled or no individual inter-
nal parts of it must be replaced. Further, when a spare part is provided with the instructions, the
CEs are required to follow them.
Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly pro-
hibited because it cannot be guaranteed in quality and safety.
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ADJ 1.3.1 Full/Half Rate Carriage Position Adjustment
Purpose
Adjust the position of the Full/Half Rate Carriage.
Adjustment
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp turns OFF. Press the <Job
Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF the
power switch and make sure that the screen display turns OFF.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
NOTE: Adjust the position of Full/Half Rate Carriage at the front and rear separately. Only the procedures
for the rear side is described here. The procedures for the front side is the same as for the rear side.
Figure 2 j0rk40186
1. Open DADF or the Platen Cover.
2. Remove the Platen Glass. (REP 1.2.1) 6. Loosen the set screws (x2) that secure the Pulley at the rear side. (Figure 3)
3. Remove the Lens Cover Assembly. (PL 1.4)
4. Remove the jig pin from the Lens Assembly. (Figure 1)
NOTE: When removing the jig pin, never remove the screws (x4) that secure the Lens Base.
(1) Remove the screws (x2).

(2) Remove the jig pins (x2).
Figure 3 j0rk40187
7. Position the Half Rate Carriage. (Figure 4)

(1) Move the Half Rate Carriage to the jig pin insertion position.
(2) Set the jig pins (x2).
NOTE: Make sure the jig pins are aligned as shown in the figure.
Figure 1 j0rk40185
(3) Tighten the screws (x2).
5. Check that the Pulley at the front side is firmly secured. If the Pulley is loose, tighten the set screws (x2).
(Figure 2)
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8. Tighten one of the set screws (x2) (either side) that kept the Pulley at the rear side loose. (Figure 5) 10. Tighten the set screw that kept the Pulley at the rear side loose. (Figure 7)
9. Secure the cable to the Full Rate Carriage at the rear side. (Figure 6) 11. Manually move the Full Rate Carriage to ensure that it moves smoothly.
(1) Set the Tool Pin that was placed at the rear side of the Half Rate Carriage to the front side of the Full 12. Restore the Tool Pins to their original states.
Rate Carriage. 13. Restore the Lens Cover Assembly to its original state.
(2) Tighten the screw.
(3) Set the Tool Pin that was placed at the front side of the Half Rate Carriage to the rear side of the Full
Rate Carriage.
(4) Tighten the screw.
(5) Tighten the affixed screws.
ADJ 1.3.2 IIT Lead Edge Registration ADJ 1.3.3 IIT Side Registration
Purpose Purpose
To adjust the IIT scan timing in the Slow Scan direction and to correct the copy position. To adjust the IIT scan timing in the Fast Scan direction and to correct the copy position.
CAUTION CAUTION
Avoid using this procedure when performing the adjustment of the Lead Edge Registration. This proce- Avoid using this procedure when performing the adjustment of the Side Registration. This procedure
dure should be performed only when the actual IIT Regi is not appropriate. This is because the IIT Lead should be performed only when the actual IIT Regi is not appropriate. This is because the IIT Side Regis-
Edge Registration affects the precision of the document size detection, etc. tration affects the precision of the document size detection, etc.
NOTE: Before performing this procedure, make sure that the IOT Lead Edge Registration is appropriate. NOTE: Before performing this procedure, make sure that the IOT Lead Edge Registration is appropriate.
(Refer to ADJ 18.1.1 IOT Side/Lead Edge Registration.) (Refer to ADJ 18.1.1 IOT Side/Lead Edge Registration.)
Check Check
1. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy 1. Load A3 paper into Tray 2.
mode: 2. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy
• Copy Mode: Black mode:
• Paper Size: A3 • Copy Mode: Black
• Reduce/Enlarge: 100% • Paper Tray: Tray 2
• No. of copies: 2 • Reduce/Enlarge: 100%
2. Check that the distance between the lead edge of the 2nd copy and the reference line is 10.0mm +/- • No. of copies: 2
2.1mm or the same as the dimension on the Test Chart. (Figure 1) 3. Check that the distance between the side edge of the 2nd copy is within specified value of 10.0mm +/-
2.2mm or the same as the dimension on the Test Chart. (Figure 1)
Figure 1 j0mf40954
Figure 1 j0mf40955
3. If the value is not within the specified range, adjust it as follows:
Adjustment 4. If the value is not within the specified range, adjust it as follows:
1. Enter DC131[715-050]. Adjustment
2. Change the value. 1. Enter DC131[715-053].
• 1 increment: 0.034pulse 2. Change the value.
• Increment of the value:The image moves to the Tail Edge. • 1 increment: 0.0846dot
• Decrement of the value:The image moves to the Lead Edge. • Increment of the value:The image moves to IN.

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• Decrement of the value:The image moves to OUT. ADJ 1.3.4 IIT Vertical/Horizontal Reduce/Enlarge
Purpose
To correct the horizontal (fast scan)/vertical (slow scan) Reduce/Enlarge ratio for a 100% copy.
CAUTION
Avoid performing this procedure. This procedure should only be performed when the actual IIT magnifica-
tion is not correct.
NOTE: Before performing this procedure, make sure that the IOT horizontal/vertical Reduce/Enlarge
ratios are correct.
Check
1. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy
mode:
• Copy Mode: Black
• Document Type: Text/Photo
• Paper: A3
• Reduce/Enlarge: 100%
• No. of copies: 2
2. Check the 2nd copy for the following:Figure 1
NOTE: Refer to Figures 1 and 2 for this procedure.
(1) At Horizontal Reduce/Enlarge: (Figure 1)

Check that the distance between the two points is 200+/-2.8mm or the same as the dimension on
the Test Chart.
If the value is not within the specified range, adjust it as follows:
(2) At Vertical Reduce/Enlarge: (Figure 2)
Check that the distance between the two points is 300+/-2.1mm or the same as the dimension on
the Test Chart.
If the value is not within the specified range, adjust it as follows:
(Figure 1)
Example of a Vertical Reduce/Enlarge ratio Adjustment
NOTE: This adjustment may cause the following secondary problems:

• RGB does not overlap, causing a color shift.
1. Enter DC131[715-051].
2. Change the value.
• 1 increment: 0.1%
• Increment of the value:Enlargement direction
• Decrement of the value:Reduction direction
Figure 1 j0mf40956
(Figure 2)
Figure 2 j0mf40957
Adjustment
Horizontal Reduce/Enlarge Adjustment
NOTE: This adjustment may cause the following secondary problems:

• Deterioration of resolution because of the ASIC digital correction.
1. Enter DC131[715-702].
2. Change the value.
• 1 increment: 0.1%
• Increment of the value:Enlargement direction
• Decrement of the value:Reduction direction

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ADJ 1.7.1 UI Touch Panel Origin Point Correction

Purpose
To align the position of the buttons on the display and the Touch Panel so that the user can select the contents
on the display using the Touch Panel.
Perform this adjustment when the UI PWB and the Control Panel are replaced.
NOTE: As the adjustment is performed using your finger, be careful not to scratch the UI surface.
Adjustment
1. Hold down the [0], [1], [3] keys on the Control Panel while turning ON the machine.
The following will appear on the display. (Figure 1)
Figure 2 j0fu40240
Each time you press the intersections from P2 to P9 using your finger, the number will increase sequen-
tially from 1-> 9.
3. After pressing P9, Origin Point Correction is carried out and the following screen will appear for a moment
when the corrected data has been saved. (Figure 3)
Figure 1 j0fu40239
2. Using your finger, touch the intersections of the vertical and horizontal lines, P1 to P9, in sequence.
When P1 is pressed, the following is displayed and the buzzer sounds. (Figure 2)
Figure 3 j0fu40241
4. If the correction has failed, the following screen appears. (Figure 4)

NOTE: When the power is turned ON immediately after turning it OFF, the screen in Figure 3 is dis-
played.Therefore, turn the power OFF after adjustment and wait for 1 minute before turning it ON
again.
NOTE: When the Main Switch is turned OFF and is detected by the ON/OFF Monitor, a delay circuit
occurs and the output voltage will be cut off after some time.The time until the cutoff is as follows:
IOT: OFF after 3sec
ESS: OFF after 40sec
Figure 4 j0fu40242
5. When the Origin Point Correction is complete, the following screen is displayed. (Figure 5)
Press on the 4 circled intersections. (In any order.) A black box will be displayed on the pressed parts and
remains until the next input.
The buzzer sounds when the correction is complete -> Origin Point Correction complete.
The buzzer does not sound if the correction has failed -> Perform correction again.
Figure 5 j0fu40243
6. Turn the power OFF.

If correction has failed, repeat Steps 1 to 6 again.

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ADJ 8.1.1 Forced (ADC) Setup ADJ 8.1.2 High Altitude Charge Adjustment
Purpose Purpose
This Forced (ADC) Setup must be performed before starting a Print Job after any action that could cause the When the altitude exceeds 1000 m, settings must be done in the field.
image density to change (* replacing a module, initializing the NVM, etc.).
NOTE:
• If this is not performed, it could leave the machine with greatly changed density/color shift. If the adjustment is not performed, image quality problems might occur due to increased Charge Voltage
VH (Voltage High).
NOTE: Forced (ADC) Setup is also performed as a part of the ADJ 18.1.7 DC940 Procon On / Off Procedure
Print process.
1. Enter the Diag Mode, then perform DC131 [NVM Read / Write].
Recommended way to perform Forced (ADC) Setup 2. Enter the installation location’s altitude in the NVM: Chain-Link 751-518.
1. Open the Front Cover then turn the Power OFF and ON. E.g.: If the installation location is at 1200 m, change the 751-518 from 0 (default) to 1200.
2. When the UI displays the message: [Close the Front Cover.], close the Front Cover. 3. After the adjustment, check that there is no problem with the image quality.
3. The machine will automatically force the image density adjustment by ADC to be performed.
* Modules that could affect the image density:

• LPH
• MOB ADC Sensor
• MCU PWB
• HVPS PWB
• 2ND BTR
• IBT Belt
Version 1.2 10/2015 8. Xerographic

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ADJ 18.1.1 DC129 System Registration Adjustment • When the Side Edge measurement is too short, adjust the value using the [Right (R)] button.
• When the Side Edge measurement is too long, adjust the value using the [Left (L)] button.
(Registration)
Purpose
To print the built-in adjustment test chart [Grid (for measuring alignment)], perform measurements at the
specified positions, and then perform adjustments to obtain the correct positions.
NOTE: For the independent IIT Regi Adjustment, refer to [DC945 IIT Calibration - Optical Axis
Correction]. For the IIT/DADF Skew Adjustment, refer to the IIT/DADF Adjustment Procedures.
Adjustment
1. Enter DC129.
Switch to the CE mode and select [System Registration Adjustment] by the following steps.
(1) Press and hold the <0> button for 5 seconds or longer and then press the <Start> button to switch to
CE mode.
(2) Enter the Password [6, 7, 8, 9] and select [Confirm].
(3) On the Control Panel, select [Tools].
(4) On the Touch Panel, select [System Settings] tab.
(5) Scroll and select [Maintenance / Diagnostics].
(6) Select [Registration].
(7) Select [System Registration Adjustment].
2. On the DC129 screen, select [Start].

(1) There are two ways to adjust: [For All Trays] and [For Individual Trays]
(2) Specify the Number of Sheets to be printed and select [Print].
Figure 1 j0au41826
(3) Select the Output Color, Paper Supply, and Adjusted Side, then select [Adjust].
(4) The Adjustment amounts per step are as follows (7) After adjustment, print the pattern in the same mode again.
(8) Repeat Steps 1 to 3 until the measured values of the Lead Edge (A) and Side Edge (B) fall within the
Table 1 NVM List
specifications.
Adjustment Adjustment/Step
Module Adjustment Registration Adjustment Range (mm)
IOT Lead Registration/Side Lead: -5.04 mm to +5.04 mm Lead Step = 0.126
Registration Side: -5.25 mm to +5.25 mm Side Step = 0.105
(5) Perform measurements on the printout at the specified positions.

Lines can be found 10 mm from the paper edge for the Lead Regi, and with the LE at the top, 8.5 mm
from the left edge for the Side Regi. Those are the correct positions, so you should align towards
them.
(6) Adjust the [Lead/Side Regi] so that the measured values of Lead Edge (A) and Side Edge (B) fall
within the specifications of their respective supporting modes.
• When the Lead Edge measurement is too short, adjust the value by using the [Down (D)]
button.
• When the Lead Edge measurement is too long, adjust the value by using the [Up (U)] button.

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ADJ 18.1.2 Edge Erase Amount Adjustment ADJ 18.1.3 DC671 Registration Measuring Cycle (Registration)
Purpose Purpose
To correct both (Rear/Front) sides, Lead Edge and Tail Edge erase values of the image. To measure the color registration for 4 colors and display the status by indicating [OK]/[NG] (Check or
Adjustment).
NOTE: The IOT Lead Edge/Side Edge Registration must be adjusted.
This cycle performs the color registration measurement that includes the detection of AC component to
Procedure determine the condition of AC control (Drum Drive, Belt Drive, and Belt Steering, etc), which is one of the color
1. Enter the Diag Mode, then perform "DC131 NVM Read / Write". regi components.
2. Specify a Tray loaded with paper. Make a black copy without using any originals and leaving the Platen
Cover open. • Performs registration measurement to determine the condition of the AC control.
3. Check that the margins are 4 mm at the Lead Edge and 2 mm at both Side Edges and the Trail Edge. • Checks that the Belt control etc. are operating normally.
• Measures/displays the amount of color shift relative to Black in the Fast Scan/Slow Scan direction.
Adjustment • Displays the result of comparing [OK]/[NG] (Check or Adjustment) with the target value.
1. Enter the Diag Mode, then perform "DC131 NVM Read / Write". Adjustment
2. Adjust the following NVMs such that the measured value is 4 mm at the Lead, and 2 mm at the Sides/End. 1. Enter DC671.
If the setting value is increased, the erase value increases. Switch to the CE mode and select [Regi Measuring Cycle] according to the following steps.
(1) Press and hold the <0> key for 5 seconds or longer and then press <Start> to switch to CE mode.
Table 1 NVM List (2) Enter the password [6.7.8.9] and select [Confirm].
Chain-Link Name Min Initial Max Step (3) Select [Tools] on the Touch Panel.
998-095 Lead Image Loss Amount 0 40 255 0.1mm (4) On the [Tools] screen, select [System Settings] -> [Common Service Settings] -> [Maintenance/
Diagnostics].
998-096 Side Image Loss Amount 0 20 255 0.1mm
(5) Select [Registration].
998-097 End Image Loss Amount 0 20 255 0.1mm
(6) Select [Regi Measuring Cycle].
2. Press <Start>.
3. After adjustment, make another black copy without using any originals and leaving the Platen Cover
open. [OK] or [NG] will be displayed in the [Result] field.
4. Adjust until the margin is 4 mm at the Lead, and 2 mm at the Sides/End. 3. When [NG] (Check or Adjustment) is displayed, refer to the corresponding FIP and correct the problem.
If the result is [NG] for both AC/DC, fix the AC problem first.
ADJ 18.1.4 MAX Setup • The result of the CCD_Calib. is used for the b* correction for Copy Image Quality and Scan as
well as the IIT Sensitivity Correction for the Calibration.
Purpose
• The CE Diag related to the IOT image quality adjustment is referred to as the MAX Setup.
3. Others
• To maintain an image quality that consistently brings about customer satisfaction, and to deliver an
• Adjust Image Transfer (Refer to [6.4.2.28 Adjust Image Transfer] for the detailed procedures)
image quality that meets the demands of the customer.
• Calibration (User Mode/Administrator Mode/CE Mode)
• DC612 Print Test Pattern (Refer to [6.3.5.1 DC612 Print Test Pattern] for the detailed procedures)
MAX Setup Overview
The Diag related to Image Quality for this model is as follows.
During a service call, when a problem with the image quality has been determined or when there is a
request from the customer regarding image quality, perform the adjustment according to the following
1. IOT related
flow.
(1) DC924 TRC Adjustment (Refer to ADJ 18.1.6 for the detailed procedures)
• This function adjusts the IOT gradation with the ADC Gradation Correction LUT and to darken
• [Image Quality Adjustment Flow] (Figure 1) (Figure 2)
or lighten the L, M, and H of each color Y, M, C and K.
(2) DC940 Procon On / Off Print (Refer to ADJ 18.1.7 for the detailed procedures)
• This function identifies the IOT density reproduction problem. Perform the Procon Setup to
output the built-in PG and indicate the whether there is a control related parameter failure.
• There are two modes for Procon Control: [Procon "On" Print] mode for Process Control ON
and [Procon "Off" Print] mode for Process Control OFF. These modes are use to identify
whether the trouble is caused by the Process Control or the IOT.
(3) DC949 Default Developer ATC Setup (Refer to ADJ 18.1.8 for the detailed procedures)
• This function adjusts the sensitivity for the ATC Sensor and sets the ATC Target Value by
having the ATC Sensor measure the toner density of the developer.
• Perform this only for the color which had its Developer Housing Assy or ATC Sensor replaced.
(4) DC950 ATC Sensor Setup (Refer to SADJ 18.1.9 for the detailed procedures)
• To acquire the sensitivity correction values [Correction Coefficient] and [Correction Offset] for
adjusting the ATC sensor output from the bar code numbers which display the sensitivity
attribute in every ATC sensor.
• Perform this only for the color which had its Developer Housing Assy or ATC Sensor replaced.
(5) DC991 Adjust Toner Density (Refer to ADJ 18.1.10 for the detailed procedures)
• This function changes the toner density and adjusts the IOT density.
• Input and set the Number of Sheets for Tone Up or Down and perform the Tone Up / Down.
2. IIT/IPS related
(1) DC919 Color Balance Adjustment (Refer to ADJ 18.1.5 for the detailed procedures)
• This function adjusts the color balance for the copy image quality with the IPS_LUT and to
darken or lighten the L, M, and H of each color Y, M, C and K.
• The result for this adjustment is reflected in the center value for the Copy Color Balance
Adjustment as the user function.
(2) DC945 IIT Calibration (Refer to 6.4.2.28.1, 6.4.2.28.2, and 6.4.2.28.3 for the detailed procedures)
• This function adjusts the IIT and consists of the WhiteRef for the lamp light quantity white
Figure 1 j0mb418503
paper correction by a sheet of white paper and the CCD_Calib. by the STP5001 chart.

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• *1: Applicable NVM for ADC target manual correction
Table 1 NVM List

Chain-Link
No. Parameter Name Adjustment Range
753-257 Delta RADC_Voltage_Target Manual When density is up: Negative value
Correction Amount [Y] When density is down: Positive value
753-258 Delta RADC_Voltage_Target Manual - Y/M/C: Entry can be made in the range of -80
Correction Amount [M] to +80
753-259 Delta RADC_Voltage_Target Manual - K: Entry can be made in the range of -80 to +80
Correction Amount [C]
753-260 Delta RADC_Voltage_Target Manual
Correction Amount [K]
• *2: Applicable NVM for ATC target manual correction
Table 2 NVM List

Chain-Link
No. Parameter Name Adjustment Range
755-234 ATC Target Manual Correction Amount When density is up: Negative value
[Y] When density is down: Positive value
755-235 ATC Target Manual Correction Amount - Entry can be made in the range of -35 to 35
[M]
755-236 ATC Target Manual Correction Amount
[C]
755-237 ATC Target Manual Correction Amount
[K]
Figure 2 j0mb418504
ADJ 18.1.5 DC919 Color Balance Adjustment (MAX Setup)
Purpose
To perform fine adjustment of the center value of the low density/medium density/high density output balance
for each color Y, M, C and K (Black) for copy images.
The center of color adjustment in Customer Mode will be changed by this setup.
• This adjustment is only applicable to the copy function.

• Perform this adjustment only when requested by the customer.
Operation Content
1. To select the color balance adjustment value from -4 to +4 (9 levels) for the respective low density, middle
density, and high density outputs of each Y, M, C, K (Black) color. ’0’ is the default value. The image will
become lighter (lower density) from -1 to -4, and darker (higher density) from +1 to +4.
2. Image adjustment is carried out in the TRC section of the IIT/IPS according to the set value.
Figure 1 j0au64022
3. Keep the set value as the NVM of the IISS.
4. When the Output Color is [BW], the adjustment value for [K] becomes effective.
5. The Output Color for the output mode of the copy for checking is fixed to [FC] but the Tray is selectable.
The MSI, however, cannot be selected. The Paper Type and Size follows the selected Tray.
Adjustment
1. Enter DC919.
Switch to the CE mode and select [Color Balance Adjustment] by the following steps.
(1) Press and hold down the <0> key for 5sec, then press the <Start> button.
(2) Enter the password [6.7.8.9] and select [Confirm].
(3) Select [Tools] on the Control Panel.
(4) Select [System Settings] tab on the Touch Panel.
(5) Select [Common Service Settings].
(6) Select [Maintenance / Diagnostics].
(7) Select [MAX Setup].
(8) Select [Color Balance Adjustment].
2. On the DC919 screen, change the values of high density/medium density/low density for Y/M/C/K
respectively within the range of -4 to 4 and press <Start>. Then, visually check the copy image quality to
ensure that it meets the customer’s requirements. (Figure 1)

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ADJ 18.1.6 DC924 TRC Adjustment (MAX Setup) ADJ 18.1.7 DC940 Procon On / Off Print (MAX Setup)
Purpose Purpose
Manual Density Adjustment. Manually sets the offset amount of the ADC-LUT created by the ADC patch and • The purpose of Procon On / Off Print is to perform comparison between the [Procon "On" Print] and the
finely adjusts the gradation. [Procon "Off" Print] for identifying whether the current print image quality is being affected by an image
quality failure at the Procon, etc. or an image quality failure due to the status of the IOT elements.
NOTE: When performing this adjustment, make sure that there is no problem with the IOT. After Furthermore, the [Results] screen displays Xero related data and this can be used to determine whether
performing the Calibration, only perform adjustment for density, especially highlight or central gradation the Controller is normal.
when necessary. • The [Procon "On" Print] is a Print Mode where the Shades Control and Image Density Control other than
Calibration are in Enabled state, while in [Procon "Off" Print] the Shades Control and Image Density
Adjustment Overview Control are in Disabled state (status of IOT elements).
1. The gradation adjustment amount can be set from the screen in 1/128 units (-128 to +127) for the L/ M/H • After replacing the MOB_ADC (TMA)_Assembly, LPH Assy, Drive PWB, or HVPS, perform
gradation of each color Y, M, C and K. (0 indicates no adjustment. + numbers increase the density, and -
[Procon "On" Print]. ADJ 8.1.1 is also OK. (In that case, the data is not displayed.)
numbers reduce the density)
2. The "Target" on the screen can be used to individually set whether TRC_Adjust applies to the printer and
the copying machine. Operation Overview
3. [None], [Copy Jobs Only], or [Copy & Print Jobs] is displayed for the status of the [Target]. This setting can 1. In [Procon "On" Print] and [Procon "Off" Print], the Procon Control Conditions when outputting the built-in
be changed from the screen. PG are different.
4. Upon entering the adjustment screen, the Manual LUT adjustment value for the L/M/H of each color [Y], 2. MiniSetup is performed at the initial output of built-in PG and EndSetup is performed after the built-in PG
[M], [C] and [K] and the status of the [Target] will be displayed. is output.
5. The Manual LUT adjustment value for each color can be changed on the adjustment screen. 3. [Procon "On" Print] Mode Output PCON Conditions:
6. When the [Start] button pressed, the NVM is updated according to the Manual LUT adjustment value and • Potential Control, Toner Supply Control, and ADC Level Control are the same as in Customer mode
the "Target" status is displayed on the screen. settings while Calibration is turned OFF (bypassed).
Adjustment 4. [Procon "Off" Print] Mode Output PCON Conditions:
1. Enter DC924. • Potential Control is not the same as in Customer mode settings while Standard Voltage Mode and
Toner Supply Control are the same as in Customer mode settings. ADC Level Control and
Switch to the CE mode and select [TRC Adjustment] by the following steps.
Calibration are turned OFF (bypassed).
Although performing MiniSetup and EndSetup does not change the settings when in the Standard
Voltage Mode, they are still performed to check the Patch Measured Value/for the presence of
(3) Select [Tools] on the Touch Panel. failures.
(4) On the [Tools] screen, select [System Settings] -> [Common Service Settings] -> [Maintenance/
Diagnostics]. Table 1
(5) Select [MAX Setup]. No. Name Description Remarks
(6) Select [TRC Adjustment]. 1. Procon "On" Print Press <Start> to instruct the start of Procon PG (Cont)
2. On the DC924 screen, change the values of high density/medium density/low density for Y/M/C/K Printing with same operation. Perform Minisetup, then print „ÉªCont Screen
respectively within the range of -128 to +127 and press <Start>. Then, visually check the copy image settings as Customer one sheet of the built-in PG for Procon "On" Printing should be performed
quality to ensure that it meets the customer’s requirements. Mode Print and create the Job End Patch. When with a Voltage Settings (VGrid,
3. Select the [Target] from the following: this process has completed, the Deve Bias DC, LD Power) that
• None automatically updated Procon "On" Print has gone through the same ADC
related data appears in the results column density correction as in the
• Copy & Print Jobs
on the [Procon "On" Print] screen. Customer mode while the
calibration is turned ON.
Table 1
No. Name Description Remarks
2. Procon "Off" Print Press <Start> to instruct the start of Procon PG (Cont)
Printing with ADC operation. Perform Minisetup, then print - Cont Screen
Control turned OFF one sheet of the built-in PG for Procon "Off" Printing should be performed
Print and create the Job End Patch. When with the Standard Voltage
this process has completed, the (Standard Voltage Estimation
automatically updated Procon "Off" Print Control) and the calibration
related data appears in the results column turned OFF.
on the [Procon "Off" Print] screen.
• The screen display and table of data storage NVMs (Chain-Link No.) can be found at the end of the
adjustment procedure.
Adjustment
1. Enter DC940. Figure 2 j0rt41807
Switch to the CE mode and select [Procon ON] by the following steps.
(10) Pressing <Start> prints 1 sheet of the built-in PG for Procon "On" Print, and displays the following
(1) Press and hold the <0> key for 5 seconds or longer and then press <Start> while keeping your finger
automatically updated NVM parameter values on the screen. The Fail [Result] will display [OK] or
on the <0> key.
[NG].
(Figure 3)
(3) Select [Tools] on the Control Panel.
(4) Select [System Settings] tab on the Touch Panel.
(5) Select [Common Service Settings].
(6) Select [Maintenance / Diagnostics].
(8) Select [Procon On / Off Print]. (Figure 1)
Figure 3 j0mb418502
Figure 1 j0mb418505
(9) Select [Procon "On" Print]. (Figure 2)

• Select [Procon "Off" Print] instead to perform [Procon "Off" Print].

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2. The corresponding Chain-Link numbers for the various displayed items are as follows.
Table 2 Procon On / Off NVM Sheet

Screen
Number Screen Display Name Chain Link NVM Name Min Max
1/6 ADC Target Voltage 753 149 RADC_Potential_Correction Target Value[Y] 0 1023
753 150 RADC_Potential_Correction Target Value[M] 0 1023
753 151 RADC_Potential_Correction Target Value[C] 0 1023
753 152 RADC_Potential_Correction Target Value[K] 0 1023
Measured ADC Voltage 753 173 RADC_Potential[Y] 0 1023
753 174 RADC_Potential[M] 0 1023
753 175 RADC_Potential[C] 0 1023
753 176 RADC_Potential[K] 0 1023
Measured ADC MiniSetup 753 169 RADC_Voltage_Mini 1 [Y] 0 1023
753 170 RADC_Voltage_Mini 1 [M] 0 1023
753 171 RADC_Voltage_Mini 1 [C] 0 1023
753 172 RADC_Voltage_Mini 1 [K] 0 1023
ADC Patch Cin Shades 4 753 200 ADC_Tone_Cin[Y][Patch4] 0 255
753 204 ADC_Tone_Cin[M][Patch4] 0 255
753 208 ADC_Tone_Cin[C][Patch4] 0 255
753 212 ADC_Tone_Cin[K][Patch4] 0 255
ADC Target Level 4 753 156 RADC_Tone_Correction Target Value[Y][Patch4] 0 1023
753 160 RADC_Tone_Correction Target Value[M][Patch4] 0 1023
753 164 RADC_Tone_Correction Target Value[C][Patch4] 0 1023
753 168 RADC_Tone_Correction Target Value[K][Patch4] 0 1023
Measured ADC Level 4 753 180 RADC_Tone[Y][Patch4] 0 1023
753 184 RADC_Tone[M][Patch4] 0 1023
753 188 RADC_Tone[C][Patch4] 0 1023
753 192 RADC_Tone[K][Patch4] 0 1023
Screen
2/6 ADC Target Level 3 753 155 RADC_Tone_Correction Target Value[Y][Patch3] 0 1023

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Screen
3/6 Measured ADC Level 1 753 177 RADC_Tone[Y][Patch1] 0 1023
ADC Patch Fail 753 362 ADC Potential Patch Fail [Y] 0 1
753 363 ADC Potential Patch Fail [M] 0 1
753 364 ADC Potential Patch Fail [C] 0 1
753 365 ADC Potential Patch Fail [K] 0 1
ADC Sensor Fail, ADC_Vcln 753 361 ADC Sensor Fail 0 1
753 713 ADC_Vcln [FC] 0 1023
753 712 ADC_Vcln [BW] 0 1023
ATC Target 754 231 ATC Repair Target Value [Y] 0 1023
754 232 ATC Repair Target Value [M] 0 1023
754 233 ATC Repair Target Value [C] 0 1023
754 234 ATC Repair Target Value [K] 0 1023
Measured ATC Average 754 157 ATC Average Value [Y] 0 1023
754 158 ATC Average Value [M] 0 1023
754 159 ATC Average Value [C] 0 1023
754 160 ATC Average Value [K] 0 1023
Measured ATC Amplitude 754 161 ATC Amplitude [Y] 0 1023
754 162 ATC Amplitude [M] 0 1023
754 163 ATC Amplitude [C] 0 1023
754 164 ATC Amplitude [K] 0 1023
ATC Average Fail 754 165 ATC Average Fail [Y] 0 1023
754 166 ATC Average Fail [M] 0 1023
754 167 ATC Average Fail [C] 0 1023
754 168 ATC Average Fail [K] 0 1023
Screen
4/6 ATC Amplitude Fail 754 169 ATC Amplitude Fail [Y] 0 1023
754 170 ATC Amplitude Fail [M] 0 1023
754 171 ATC Amplitude Fail [C] 0 1023
754 172 ATC Amplitude Fail [K] 0 1023
Charged Voltage 756 31 BCR_DC_OUT [Y] 0 1300
756 32 BCR_DC_OUT [M] 0 1300
756 33 BCR_DC_OUT [C] 0 1300
756 34 BCR_DC_OUT[K] 0 1300
Bias Setting 756 35 BIAS_DC_OUT[YMC] 0 1023
756 36 BIAS_DC_OUT [K] 0 1023
LD Power 756 37 LPH_OUT[Y] 0 2046
756 38 LPH_OUT[M] 0 2046
756 39 LPH_OUT[C] 0 2046
756 40 LPH_OUT[K] 0 2046
Vdeve During Procon "On" Print 756 41 Vdeve_PCON_PS[Y] 0 1023
756 42 Vdeve_PCON_PS[M] 0 1023
756 43 Vdeve_PCON_PS[C] 0 1023
756 44 Vdeve_PCON_PS[K] 0 1023
During Procon "Off" Print 756 277 Vdeve_Standard [Y] 1 1023
756 278 Vdeve_Standard [M] 1 1023
756 279 Vdeve_Standard [C] 1 1023
756 280 Vdeve_Standard [K] 1 1023
Vdeve Upper Limit 756 49 Correction Vdeve Upper Limit_PS [Y] 0 1023
756 50 Correction Vdeve Upper Limit_PS [M] 0 1023
756 51 Correction Vdeve Upper Limit_PS [C] 0 1023
756 52 Correction Vdeve Upper Limit_PS [K] 0 1023
Vdeve Lower Limit 756 45 Correction Vdeve Lower Limit_PS [Y] 0 1023
756 46 Correction Vdeve Lower Limit_PS [M] 0 1023
756 47 Correction Vdeve Lower Limit_PS [C] 0 1023
756 48 Correction Vdeve Lower Limit_PS [K] 0 1023

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Screen
5/6 Vcf During Procon "On" Print 756 255 CF_PCON[Y][Current] 1 1023
756 257 CF_PCON[M][Current] 1 1023
756 259 CF_PCON[C][Current] 1 1023
756 261 CF_PCON[K][Current] 1 1023
During Procon "Off" Print 756 281 CF_Standard [Y] 1 1023
756 282 CF_Standard [M] 1 1023
756 283 CF_Standard [C] 1 1023
756 284 CF_Standard [K] 1 1023
Vcf Upper Limit 756 267 Correction CF Upper Limit [Y] 1 1023
756 268 Correction CF Upper Limit [M] 1 1023
756 269 Correction CF Upper Limit [C] 1 1023
756 270 Correction CF Upper Limit [K] 1 1023
Vcf Lower Limit 756 263 Correction CF Lower Limit [Y] 1 1023
756 264 Correction CF Lower Limit [M] 1 1023
756 265 Correction CF Lower Limit [C] 1 1023
756 266 Correction CF Lower Limit [K] 1 1023
Process Speed 753 106 Last Setup Speed [YMC] 0 2
753 105 Previous Panel Speed [K] 0 2
Temperature 753 124 After Temperature_Fail Determination -128 127
Humidity 753 125 After Humidity_Fail Determination 0 127
Temperature Fail 998 100 Temperature Sensor Fail 0 1
6/6 Humidity Fail 998 101 Humidity Sensor Fail 0 1
ADJ 18.1.8 DC949 Default Developer ATC Setup ADJ 18.1.9 DC950 ATC Sensor Setup (MAX Setup)
Purpose Purpose
Immediately after the replacement of Developing Powder with known toner density, this sets the ATC Target To acquire the sensitivity correction values [Correction Coefficient] and [Correction Offset] for adjusting the
Value by having the ATC Sensor measure the toner density of the Developer Housing Assy. This can also ATC sensor output from the bar code numbers which display the sensitivity attribute in every ATC sensor. The
work as the check function of the ATC Sensor, which measures the toner density of the Developing Powder bar code numbers are set in NVM [Bar Code Number] manually from this adjustment screen.
and displays only the Fail determination results.
When this adjustment is required:
When this adjustment is required:
• Developer Housing Assy replacement
• Developer Housing Assy replacement • ATC Sensor replacement
• ATC Sensor replacement Operation Overview
• Upon entering the adjustment screen, the NVM values [Bar Code Number], [Correction Coefficient], and
NOTE: Before performing this adjustment with the setting switch turned ON, perform DC950 first. [Correction Offset] for each of the colors [Y], [M], [C], and [K] will be displayed.
• The [Bar Code Number] value displayed on the adjustment screen can be rewritten with the Keypad.
CAUTION
• Selecting [Start] on the screen updates the NVM [Bar Code Number], [Correction Coefficient], and
The functions of the menus described here have great effect on the print quality and operation of the
[Correction Offset] for each of the colors [Y], [M], [C], and [K] after the calculation based on the [Bar Code
machine. In addition, they include the adjustment functions used at shipment, so do not change the
Number] value displayed on the screen at that time. The [Correction Coefficient] and [Correction Offset]
settings unless specified otherwise in this manual. screen displays will also be updated at the same time.
Adjustment Adjustment
1. Enter DC949.
1. Enter DC950.
[UI Diag]
Switch to the CE mode and select [ATC Sensor Setup] by the following steps.
Switch to the CE mode and select [Default Developer ATC Setup] according to the following steps.
(1) Press and hold the <0> key for 5 seconds or longer and then press <Start> while keeping your finger
on the <0> key to switch to CE mode.
(3) Select [Tools] on the Touch Panel.
(3) Select [Tools] on the Control Panel. Diagnostics].
(4) Select the [System Settings] tab on the Touch Panel. (5) Select [MAX Setup].
(5) Select [Common Service Settings]. (6) Select [ATC Sensor Setup].
(6) Select [Maintenance / Diagnostics...]. 2. Input the number indicated on the replaced sensor into the [Bar Code Number] on the screen and press
(7) Select [MAX Setup]. <Start>.
(8) Select [Default Developer ATC Setup]. Check that the [Correction Coefficient] and [Correction Offset] have changed.
2. Select [ON/OFF] for the [Setting Switch] for each color [Y] [M] [C] [K] of the Developer Housing Assembly
and press <Start>.
If this is performed in ON state, it will change the value of ATC Target. Perform this in the ON state only
directly after a Developing Powder replacement.
For only performing check on the ATC Sensor, perform it in the OFF state.
The display will change from [Routine in progress...] -> [Measurement Result] and [Setup Result].

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ADJ 18.1.10 DC991 Adjust Toner Density (MAX Setup) 2. Input the required numbers (-99 to +99) in Up/Down for Y, M, C and K on the screen.
Density Up for positive values.
Purpose
Density Down for negative values.
Adjusts toner density with Tone Up and Tone Down.
NOTE: To prevent excessive change in Toner density, it is recommended that the change for 1
Mode for performing Tone Up and Tone Down. instance of this adjustment be kept within the range of -30 to 30.
3. Press <Start>.
Table 1
4. Check the image quality and repeat the procedure until you obtain the appropriate density.
Item Operation Overview
Tone Up Feeds paper. Supplies toner at specified time.
Tone Down Feeds paper. Stops toner supply.
This adjustment becomes necessary in the following cases:
• The difference between the current ATC Target Value and the ATC Measured Value is large (30 bit or
higher)
• When you want to temporarily change the toner density intentionally
There is no guarantee that the Toner density after an [Adjust Toner Density] can be maintained at all
times as it is controlled by the value of the machine’s Toner Density Target during Print.
Operation Overview
Machine operation:
• At Print operation, the equivalent number of sheets for Max [Maximum number of Down sheets in the four
colors, Maximum number of Up sheets in the four colors] is processed. For machine operation, this
outputs paper in the same way as for normal images.
Procon operation:
• Toner supply control settings are as follows and does not follow the settings in Customer mode. After the
operation, the Customer mode settings are restored.
• Potential Control, ADC Gradation Control and Calibration Control are the same as in Customer mode
settings.
Toner supply control:
• Operates according to Up and Down settings for each color.

Adjustment
1. Enter DC991.
Switch to CE Mode and select [Toner Density Adjustment] according to the following steps.
(3) Select [Tools] on the Touch Panel.
Diagnostics].
(6) Select [Adjust Toner Density ].
ADJ 18.2.1 Things to take note when replacing Important
Information Stored Components (ISC)
Purpose
After installation, any data that the customer has registered is very important. To lose or leak the data would be
an unforgivable offense. To gain the trust of customers, it is essential for CE to be knowledgeable about the
name of components that store these data. The CE must also have full understanding on how to handle these
components when replacing them.
Procedure
This product stores important data in the following components. Perform the operation according to the
following procedures.
NOTE:
• Japan) Collect/discard components according to the FTO (2-027) that is common to all models.
• IBG) Collect/discard components according to the separately pre-determined procedures.

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Table 1
Component
Name Stored Information Pre-replacement operation Post-replacement operation
1 Hard Disk 1. Remaining data (the data left behind) • Procedures before servicing • Handling of replaced HDD
• Digital data saved in Folders (*) To restore the settings later, print the reports and back up Before you bring back the HDD, always notify the customer.
• Fax polling reserved document data (*) the data by using tools. Explain that the removed HDD will be sent to an FX
• Unsent Fax/Scan document data (*) Also, check that the Job in Memory lamp on the panel is off. Recycling Station where it will either undergo the
If the lamp is on, the stored document data (data with (*) "Overwriting Process" or the "Destruction Process" in order
• Unprinted Copy/Fax Receive/Print document data (*)
listed to the left) are erased when the component is to prevent security problems from occurring.
• Data stored in the SMB folder
replaced. Ask for the customer’s agreement to proceed. If the customer would like to personally confirm that the
• Font removed HDD is destroyed, destroy the HDD on the spot
• Form (charges applies).
• Logo • Procedures after servicing
• Secure Print (*) Restore data using the tools.
• Sample Print (*) Perform settings according to the reports.
• Delay Print (*)
• Job template
• Instructions
• Job log (stored in the HDD)
• Debug log
• Recipient data in the expanded address book
• Image Log
• Audit log (stored in the HDD)
• User information (when the machine is set to store the
user information in the HDD in the Network
Authentication mode and when in the XSA mode)
• Account ID (Network Authentication mode and XSA
mode)
• JBA info operation log (stored in the HDD)
2. Deleted data (data that has been deleted but still physically
remain in the HDD. Usually, this is difficult to recover.)
• Temporarily saved image data for Copy/Print/Fax
output.
• Temporarily saved scan image data for extraction
from the client PC.
• Temporarily saved inputs from the network
3. HDD spool data
• Data that is deleted after it is taken out from a Mailbox.
• Image data that is deleted after Secure Print/Sample
Print/Delay Print has been completed
Table 1
Component
Name Stored Information Pre-replacement operation Post-replacement operation
2 ESS PWB User-settable parameters (IP address) • Procedures before servicing • Handling of replaced ESS PWB
• Folder data To restore the settings later, print the reports and back up Always initialize the PWB before bringing it back. Inform the
• Speed dials the data by using tools. customer that even if it cannot be initialized at the
• Group dial data • Delete data customer’s machine, it will be done in the FX Recycling
Station, so there will be no security problems.
• Speed dial classification data If the ESS PWB hardware is operating normally, perform a
special boot (Initialize NVM: Turn ON the power while • Procedures after servicing
• Comments (or FAX Service)
holding down <3> + <Stop> + <Energy Saver>) to delete Restore data using the tools.
• Job memory
data. Restore all settings by using the reports, etc..
• Job Log
• Total deletion
• Error log (Fault History, Counters)
Execute [Delete All Data] in the KO mode. This also
• DV log/Auditron settings/PV total data/JBA operation log
initializes the HDD/FMO PWB, etc. other than the NVM.

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ADJ 18.2.2 Firmware Version Upgrade <Firmware Download>
Purpose 1. Select a compressed file (download data) that is compatible with the printer specifications from the URL
This procedure is performed to update the machine firmware (ESS, IISS, DADF, FCB, G3B/G4B), or when of the TSC, and download it into the desired folder on the PC.
reinstallation of the machine firmware is required due to failure of some sort. 2. Decompress the downloaded compressed file (download data).
NOTE: Firmware upgrade for Fax Card

1. When the firmware of the Fax Card is upgraded, the Activity Report that is stored in the Fax Card <PJL method (Port 9100: Network)>
will be initialized.
• Before performing the upgrade, print out the Activity Report in advance. After performing the 1. Connect the PC to the printer with the LAN cable (Cross).
upgrade, pass the Activity Report to the customer. 2. Turn the power of the PC and the printer ON. Check that the IP Address/Subnet Mask are already input so
2. When the firmware of the Fax Card is upgraded, the timer that is stored in the Fax Card will be that they can communicate with each other.
initialized and it will become unable to gather the billing data (machines with EP-DX).
NOTE: For IOT port settings, check that the SNMP and Port 9100 are enabled and the UDP of the
• For machines with EP-DX, run the ’Updated EP-DX Data’ after performing the upgrade.
SMP is running. (Start the CentreWare Internet Services. Select [Properties], [Securities] and
(For the details, refer to FTI3-422 that is common for all machines.) [Enable Port] in this order and insert check mark at the UDP of SNMP.)
<Obtaining the Firmware> NOTE: Check that the output destination of the default printer driver at the PC becomes LPT1.
Download the Firmware Version Upgrade Tool (FXDLMgr.exe) and the machine Firmware from the following 3. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe).
location when upgrading the machine Firmware. 4. Select [Agree] on the Firmware Version Upgrade Tool (License Agreement).
5. Select the Machine Model from the pull down menu of the Machine Model column on the selection screen
URL:http// download.tsc.ksp.fujixerox.co.jp for machine models and files.
6. Click the downloaded file from the Firmware column on the selection screen for machine models and
NOTE: Downloading both software from the web site may take some time (depending on the files, and click [Next].
environment) because of the file size. Hence, download the software into the PC (PSW) in advance
Select detailed version to display each ROM version in the downloaded file.
before visiting the customer.
7. Select the connection method between the printer and the PC on the Communication Interface selection
NOTE: Required installation environment screen, and select [Next]. (Servicing time: Approx. 15min)
• OS: Windows95/98/2000/NT4.0 (SP3.0 or later)/XP <PJL method (Port9100: Network)>
NOTE: Check that the output destination of the default printer driver at the PC becomes LPT1.
OS: Windows2000 <DLD method (USB1.1)> DC models can only use USB1.1
• CPU: Pentium (100MHz) or higher 8. Press the Search button on the selection screen on the Printer/MF machine to search for devices
connected to this Network.
• Memory: 32MB or higher
The Scope of Search button is for searching in other networks.
• Hard disk capacity available: 200MB or higher
9. The devices that can be specified on the selection screen for Printer/MF machines are displayed in the
NOTE: Connection Cables Printer/MF machines column. Insert check marks into the checkboxes and select [Next].
• 499T7773: LAN Cable (Cross 1m) 10. The Firmware update status appears on the ’Updating’ screen.
• 499T7776: USB Cable (2m) After completion, the results screen appears.
NOTE: Precautions during installation 11. Select the [Close] button on the results screen. (Firmware upgrade complete.)
The downloaded data is a compressed file. Decompress the data before downloading them into the NOTE: After downloading ends, the IOT will automatically reboot.
printer.
Procedure
There are two ways to download the machine Firmware - the DLD method (USB1.1/2.0) and the PJL method <DLD method (USB1.1/2.0)>
(Port9100: Network).
1. Remove the USB Port cover for servicing.
When downloading by DLD method (USB1.1/2.0), it is necessary to change to the download mode. Connect the PC to the printer with the USB cable. (Figure 1)
When downloading by PJL method (Port9100), no setting at the machine is required.

Figure 1 j0mb418501
2. Turn the machine and the PC ON.

3. Set the printer to Download Mode.
(1) Turn the power of the printer ON while pressing down on the [Power Saver] button.
(2) The progress bar will be displayed on the UI screen for approx. 10 seconds.
(3) The UI screen will turn completely black for 7 seconds.
(4) [Download Mode] is displayed on the screen and the system enters the download mode.
4. In case of USB1.1 connection, cancel the opening of ’Add/Remove Hardware Wizard’.
5. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe).
6. Select [Agree] on the Firmware Version Upgrade Tool (License Agreement).
7. Select the Machine Model from the pull down menu of the Machine Model column on the selection screen
for machine models and files.
8. Click the downloaded file from the Firmware column on the selection screen for machine models and
files, and click [Next].
Select detailed version to display each ROM version in the downloaded file.
9. Select the connection method between the printer and the PC on the Communication Interface selection
screen, and select [Next].
(Servicing time: Approx. 15min)
10. The devices that can be specified on the selection screen for Printer/MF machines are displayed in the
Printer/MF machines column. Insert check marks into the checkboxes and select [Next].
11. The Firmware update status appears on the ’Updating’ screen.
After completion, the results screen appears.
12. Select the [Close] button on the results screen. (Firmware upgrade complete.)
NOTE: After downloading ends, the IOT will automatically reboot.

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ADJ 35.1.1 Firmware Version Upgrade (Firmware Update Service *If the upgrade cannot be performed, an error code from among those in Table 1 will be displayed.
CE Mode
System)
Purpose • During the upgrade, the required change in NVM settings (rewriting) is not performed automatically.
The Firmware Update Service is an enhancement to the existing Device UI Download feature, which provides • The upgrade is still possible even if the combination of firmwares that are installed in the machine is not
a Firmware Version Upgrade function that utilizes the EP-BB. the same as the combination that is guaranteed by the Firmware Update Service. *1
• The upgrade is possible regardless of the connected accessories and the combination of options. *1
This function enables the machine to obtain the appropriate firmware from the Firmware Download Center via
*1 : The upgrade is at the same level as if it is performed from the PSW. Therefore, the changing of NVM
the Internet and store it in the machine’s HDD. After that, it will automatically transition to the Download Mode
settings (rewriting) must be performed after the upgrade.
and perform the upgrade.
Procedure in KO (System Administrator) Mode
Use Conditions 1. Press the < Log In / Out > button.
1. The ’Firmware Update Service User Agreement’ of the Firmware Update Service to accept the usage 2. Enter the System Administrator ID ’11111’ and select [Enter].
conditions of this service is checked. 3. Select [Tools].
2. The machine has EP-BB temporarily installed*1 or completely installed*1. 4. Select the ’System Settings’ tab > [Common Service Settings] > [Maintenance].
3. At the EP-BB Service Parameters of the machine, the software refresh button (KO/CE) display flag is set 5. Select [Down] a few times until you can select [Software Upgrade].
to ’Display’. *If the [Software Update] button is not displayed, check the EP Service Parameters in Table 2.
4. The EP communication aggregation server is not available. 6. Select [Start Software Update]. If an Error occurs upon selecting this, check the contents of the Error.
5. For Internet communication, the IP Address for communication is not restricted by IP filters, etc. 7. Select [Yes]. Do not turn OFF the power, open the Front Cover, etc. until the default screen is displayed.
6. For Internet communication, HTTP communication using Port 80 is possible. 8. The download into the built-in HDD will start. Wait until the progress bar has reached 100%.
*1 : The EP installation status come in the following types:
Not installed - the state where EP-BB installation procedure has not been performed.
Temporarily installed - the state where EP-BB installation procedure has completed, but the contract
agreement is not activated yet.
(In this state, periodic communication is performed, but the various EP-BB features such as Alerts and
notification of consumables are not operating)
Completely installed - The final state where the contract agreement has been activated and all EP-BB features
are operating.
NOTE: If the EP-BB installation of 3G Net Box has been registered, the EP-BB Service firmware update
function (the machine's firmware update function) cannot be used.
The Difference of Performing Upgrade in KO and CE Modes

The upgrade operation using the Firmware Update Service is performed differently when the upgrade is Figure 1 j0ki40002
performed via the KO (System Administrator) mode and the CE mode as follows.
9. The machine will reboot automatically and the update will start from the HDD.
KO Mode Wait until the numbers at the left and right of the screen become equal. (The maximum required time is
approx. 25 min)
• During the upgrade, the required change in NVM settings (rewriting) is performed automatically.
• The upgrade is possible as long as the combination of firmwares that are installed in the machine is the
same as the combination that is guaranteed by the Firmware Update Service
• The upgrade cannot be performed if the EPA-IF of the accessorries that are connected to the machine is
earlier than V2.
• Other than the above, the upgrade may also be not possible due to the combination of options, etc.
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Figure 2 j0ki40003 Figure 3 j0ki40002
10. When the update has completed, the machine will reboot automatically. When the ’Services Home’ 8. The machine will reboot automatically and the update will start from the HDD.
screen is displayed, the update is complete. Wait until the numbers at the left and right of the screen become equal. (The maximum required time is
*If the NVM Settings Change (Rewriting) is set, the NVM settings will be changed after the reboot and approx. 25 min)
then the machine will reboot once again after completing this.
Procedure in CE Mode
1. Enter the CE Mode.
2. Select [Tools].
3. Select the ’System Settings’ tab > [Common Service Settings] > [Maintenance].
4. Select [Down] a few times until you can select [Software Upgrade].
*If the [Software Update] button is not displayed, check the EP Service Parameters in Table 2.
5. Select [Start Software Update]. After selecting this, the version of the firmware to be downloaded will be
displayed. Check the target version.
6. Select [Yes]. Do not turn OFF the power, open the Front Cover, etc. until the default screen is displayed.
7. The download into the built-in HDD will start. Wait until the progress bar has reached 100%.
Figure 4 j0ki40003
9. When the update has completed, the machine will reboot automatically and display the ’Services Home’
screen.
10. If required, enter the CE mode again to change the NVM settings (rewriting).
Main Error Codes If the HTTP and HTTPS (Secure) of the server that is being used has different Port numbers, aside from the EP
Proxy Server Setting via the KO menu, there are other Chain-Links that must be set.
Table 1
• HTTPS Settings
C-L
Set the KO menu (’System Settings’ tab > [Connectivity & Network Setup]) as usual.
Number Cause Corrective Procedure
• HTTP Settings
016-529 There was no response within the specified 1. Wait for a while, then perform the same
Set using Chain-Link
time (45 sec) when connecting to the operation again
Software Update Center 2. Escalation Table 3
021-509 Connected via an EP communication 1. The Firmware Update Service does not
aggregation server support the EP communication aggregation Settings Chain-Link Settings
server yet (Restricted) Use Uniform Proxy Setting Switch 920-058 0 : Set for each Protocol
021-529 The firmware is already the newest 1 : Use HTTPS Settings*1
021-530 An internal error has occurred in the 1. Wait for a while, then perform the same HTTP Proxy Server Address 920-059
Software Update Center operation again HTTP Proxy Server Port Number 920-060
2. Escalation HTTP Proxy Basic Authentication Setting 920-061 0 : Disabled (do not use)*1
021-531 The Software Update Center is congested 1. Wait for a while, then perform the same 1 : Enabled (use)
with high traffic operation again HTTP Proxy Basic Authentication User Name 920-062
2. Escalation HTTP Proxy Basic Authentication Password 920-063
021-532 The combination of firmware is not 1. Perform the upgrade via CE mode
guaranteed *1 : Default setting
021-533 The firmware you’re trying to upgrade is not 1. Perform the upgrade via CE mode
set as updatable in KO
021-534 Unsupported sub module is detected 1. Perform the upgrade via CE mode
021-535 Unsupported accessory is detected 1. Perform the upgrade via CE mode
EP Service Parameter Settings

The [Software Update] button is set to be displayed/not displayed by the EP Service Parameters.
Table 2
Settings Chain-Link Settings
Software Update (KO) Flag 920-053 0: Disabled (Do not display)*1
1: Enabled (Display)
Software Update (CE) Flag 920-054 0: Disabled (Do not display)*1
1: Enabled (Display)
* 1: Default setting
CAUTION
Before changing any settings, get the customer to check the ’Firmware Update Service User Agreement’
to accept the usage conditions of this service.
Other Setting Items

The setting when the HTTP/HTTPS (Secure) Port numbers are different.
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ADJ 35.2.1 Backup/Restore (Recovery)/Reproduce 3. Enter the UI Diag and select [System Settings] tab -> [Common Service Settings] -> [Maintenance /
Diagnostics] -> [Back Up Files / Restore Backed Up Files] on the second page.
Purpose 4. Select [Back Up Files] greaterthan [File Storage Location], then [Hard Disk], and select [Start].
Backup/Restore should be performed in the following cases.
5. When the confirmation message: [Are you sure you want to make a copy of the files and save them in the
hard disk?] is displayed, select [Yes]. The backup starts and the message: [Backing up files to the hard
Table 1 disk...] is displayed.
No. Application Purpose 6. When the backup has completed successfully, the message: [File backup operation has successfully
1 When the Firmware has been upgraded Restores the Firmware to the state before the upgrade completed.] is displayed. Select [Confirm]. Return to the [Back Up Files / Restore Backed Up Files] menu
in cases where you want to revert the Firmware to its screen. The backup will take approx. 2 to 5 minutes.
previous version for some reason (such as the 7. Select [Close], [Exit (Clear Log)], [Yes] in order and the Device will automatically reboot.
operation becoming unstable). This completes the backup operation.
2 When the HDD or NVM PWB is Restores the settings to the state when it was backed Upgrade the Firmware or perform other operations.
malfunctioning up. This reduces the operation time that is required for After the operation, go to the following to restore the backup data if needed.
environmental recovery.
If the UI screen does not start up after the operation, restore by referring to "Restore from HDD using
3 When identifying the cause of a difficult Reduces the operation time that is required for special booting".
problem environmental recovery by temporarily saving the
current settings before initializing the HDD/NVM to
identify the cause of a failure. Procedure B (Restore from HDD)
1. Open the [Job Status] screen and check that there are no jobs being executed or in the queue.
The backup can be stored in the machine built-in Hard Disk or in a USB memory (service tool). 2. Disconnect the Network Cable and the Fax line.
3. Enter the UI Diag and select "System Settings" tab rightarrow [Common Service Settings] rightarrow
Preparation [Maintenance / Diagnostics] rightarrow [Back Up Files / Restore Backed Up Files] on the second page.
• Before performing backup into a USB memory, create a folder named "backup" in the USB memory. 4. Select [Restore Backed Up Files] -> [File Storage Location] = [Hard Disk], and select [Start].
• Make sure you print the Configuration Report before performing the operation. 5. When the confirmation message: [Are you sure you want to restore the backed up files from the hard
disk?] is displayed, select [Yes] to start the restoration. At this time, the following message will be
NOTE: As the procedure differs by case as follows, make sure you are performing the required displayed.
procedure.
Restoring backed up files from the hard disk...
The machine will reboot automatically after the files have been restored.
Table 2
The software will be upgraded after the reboot.
No. Backup/Restore Cases Reference
Do not switch off the power until the default screen is displayed.
1 Backup to HDD Go to Procedure A. 6. When the restore has completed successfully, the machine will reboot and then enter the Download
2 Restore from HDD Go to Procedure B. Mode. The screen at this time will display "Download Mode" just like when downloading the Firmware via
3 Restore from HDD using special booting (such as Go to Procedure C. Port9100/USB connection.
when the UI screen is not displayed) 7. When the process has completed successfully, the machine reboots automatically.
4 Backup to USB memory Go to Procedure D.
5 Restore from USB memory Go to Procedure E. Procedure C (Restore from HDD using special booting)
6 Restore from USB memory using special booting Go to Procedure F. 1. Turn OFF the Device.
(such as when the UI screen is not displayed) 2. Turn ON the machine while pressing the lessthan Energy Saver greaterthan, lessthan Stop greaterthan,
7 Cloning (in customer mode) Go to Procedure G. and lessthan 5 greaterthan keys.
3. The restore process will then run automatically, "HDD Initialization, Restore HDD Settings, Restore
Backup/Restore to HDD NVM Setting Data" are performed, and the machine reboots automatically once the process is
Procedure A (Backup to HDD) completed.
1. Open the [Job Status] screen and check that there are no jobs being executed or in the queue. 4. Next, the Firmware download starts and the machine reboots automatically after it has completed.
2. Disconnect the Network Cable and the Fax line. 5. Verify that the Device has been restored to its original state and that copying is possible.
Backup/Restore to USB Memory 7. The restore process will complete in approx 4 minutes, after which the machine will automatically reboot
Backup/Restore to USB Memory is used in the following cases. and enter the Download Mode. The screen at this time will display "Download Mode" just like when
downloading the Firmware via Port9100/USB connection.
• Before replacing the HDD. 8. After the series of processes have completed and it has rebooted normally, turn OFF the Device.
• If the HDD replacement is still a few days away, backup the data and ask the customer to save it in their PC 9. Disconnect the USB Memory, turn ON the Device, and check that copying is possible.
as a safety precaution. (At this time, explain to the customer why the data is being backed up and that the 10. When upgrading the Firmware, perform Backup to USB Memory again after the upgrade has completed.
CE is not allowed to take back the customer information.) 11. Turn OFF the Device, remove the USB Memory, and then connect the Fax Cable.
Procedure F (Restore from USB Memory using special booting)
Procedure D (Backup to USB memory) 1. Turn OFF the Device and connect the USB Memory to the Fax Board.
1. Turn OFF the Device, connect the USB Memory to the Fax Board, and then turn ON the Device again. 2. Turn ON the machine while pressing the lessthan Energy Saver greaterthan, lessthan Stop greaterthan,
NOTE: As the Fax Cable is disconnected, the message: [A fault or an error has occurred. See User and lessthan 7 greaterthan keys.
Guide for information on the number at the right 016-214.] is displayed. (Reference message) 3. The restore process will then run automatically, "HDD Initialization, Restore HDD Settings, Restore
NVM Setting Data" are performed, and the machine reboots automatically once the process is
2. Check that there are no jobs being executed or in the queue. completed.
3. Disconnect the Network Cable and the Fax line. 4. Next, the Firmware download starts and the machine reboots automatically after it has completed.
4. Enter the UI Diag and select "System Settings" tab rightarrow [Common Service Settings] rightarrow Verify that the Device has been restored to its original state and that copying is possible.
[Maintenance / Diagnostics] rightarrow [Back Up Files / Restore Backed Up Files] on the second page.
5. Select [Back Up Files] -> [File Storage Location] = [USB Memory], and select [Start].
Procedure G (Cloning)
6. When the confirmation message: [Are you sure you want to make a copy of the files and save them in the
USB memory?] is displayed, select [Yes]. The backup starts and the message: [Backing up files to the
Purpose
USB memory...] is displayed. The backup will take approx. 5 to 7 minutes. Although this is not a CE function, this can reduce the environmental settings workload when performing a
7. When the backup has completed successfully, the message: [File backup operation has successfully mass-installation service. It is also a useful backup/restore function that a customer can use.
completed. Switch off the machine power and wait until this screen disappears. Then pull out the USB
Only items that can be set with CWIS can be cloned.
memory.] is displayed. Turn OFF the Device.
8. Disconnect the USB Memory and connect the Fax Cable. 1. Designate one machine as the master device and perform settings as normal via "Control Panel/CWIS,"
9. If necessary, copy the whole "backup" directory into the customer’s PC and request that they keep it safe. etc. Check the settings under Network Settings -> Enable Port. (This section cannot be copied)
After that, delete the backup data that is stored in the USB Memory. 2. Perform network settings for the target clone machine according to the "Installation Order". (IP Address,
If the UI screen does not start up after the operation, restore by referring to "Restore from USB Memory using Subnet Mask, and Gateway Address)
special booting". 3. At the master Device, perform the same Network Settings -> Enable Port settings as those in the target
clone machine. If there are any differences, the related settings will not be not cloned.
Procedure E (Restore from USB Memory) 4. From the client, connect to the master device via CWIS.
1. Turn OFF the Device, connect the USB Memory to the Fax Board, and then turn ON the Device. 5. Select [Properties] tab -> General Setup -> Cloning. (Figure 1)
2. Open the [Job Status] screen and check that there are no jobs being executed or in the queue.
3. Disconnect the Network Cable and the Fax line.
4. Enter the UI Diag and select "System Settings" tab rightarrow [Common Service Settings] rightarrow
[Maintenance / Diagnostics] rightarrow [Back Up Files / Restore Backed Up Files] on the second page.
5. Select [Restore Backed Up Files] -> [File Storage Location], then [USB Memory], and select [Start].
6. When the confirmation message: [Are you sure you want to restore the backed up files from the USB
memory?] is displayed, select [Yes]. The restore starts and the following message is displayed.
Restoring backed up files from the USB memory...
The machine will reboot automatically after the files have been restored.
The software will be upgraded after the reboot.
Do not switch off the power until the default screen is displayed.
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Figure 1 j0ki40004
6. Right click on "Cloning.dat" under [Cloning Instructions] and download it to the PC.
7. Access the target Device to clone and select [Properties] tab -> General Setup -> Cloning.
8. Click [Browse] in the "Install Clone File", select the "Cloning.dat" that was imported in step 5, and then
click [Install].
9. Wait while the setting information is being copied into the target Device to clone.
10. Verify that the setting information has been copied in the target Device to clone.
ADJ 35.3.1 Special Booting
Purpose
This is for starting up the machine in other than its usual mode by turning ON the power while pressing and
holding down some Keys on the Panel.
For Special Booting that are used during Long Boot Diag and Backup/Restore Settings, refer to their
respective operating procedures.
Procedure
1. Turn OFF both the Sub Power (the switch at the top) and the Main Power (the switch in the Front Panel).
2. Perform Special Booting (Special Key + Main Power ON) and release all Keys when [1/6] is displayed on
the Panel. (If the Special Botting was successful, "BOOT MODE" will be displayed at the top left of "2/6"
screen)
Figure 2 j0ki61021
If the start-up was successful, "BOOT MODE" will be displayed* at the top left of "2/6" screen.
* This will not be displayed when performing the following Special Bootings.
• Download Mode Start Up
• UI Align Mode
Table 1
Display during
Operation Special Key booting How to Use
Log Data Initialization Energy Saver + Stop + 1 -- BOOT MODE --JOB Used when the log data has an
LOG CLEAR MODE error and a Fail such as 116-331
has occured, or when the log data
must be cleared for version
Figure 1 j0ki61020
upgrade that involves a large
Release the Key when "1/6" is displayed on the Panel. change in versions.
Complete NVM Energy Saver + Stop +2 -- BOOT MODE -- Used when recovery is not
Initialization (return it FACTORY INIT achieved with Startup by Force
to the default factory MODE NVM Initialization (Energy Saver
settings) + Stop + 3). This method can also
be used to resolve the problem -
where the internal clock becomes
unstable, therefore causing all the
functions that use the clock to
become unstable - when the ESS
PWBA is initialized with the
backup battery detached. When
an initialization is performed with
this method, the same billing
mismatch etc. occurs as after
replacing the ESS PWBA.
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Table 1 Table 1
Display during Display during
Operation Special Key booting How to Use Operation Special Key booting How to Use
Initialize NVM Energy Saver + Stop +3 -- BOOT MODE -- Initializes the NVM of the UI Align Mode 0+1+3 No display To align the position of the buttons
NVRAM INIT MODE configuration range (Printer on the display so that the user can
Settings etc) inside the Controller select the contents on the display
by force and starts up. using the Touch Panel.
HDD Forced Energy Saver + Stop +4 -- BOOT MODE -- Formats the HDD by force. This
Formatting HDD FORMAT operation resets the HDD to
MODE partitions at factory settings.
Restore HDD Backed Energy Saver + Stop +5 -- BOOT MODE -- Restores the NVM/HDD User
Up File ANALYSIS 2 MODE Data within the Controller that was
backed up in the HDD and reboot.
Forced Spool Area Energy Saver + Stop +6 -- BOOT MODE -- If an error, such as 116-324, has
(HDD) Initialization HDD INITIALIZE occurred when printing was set to
(for CE) MODE be performed with the data
spooled to the Hard Disk and the
machine cannot be started by
turning it OFF and ON, this
initializes the Hard Disk area in
which the print data is stored
before starting the machine.
Restore USB Backed Energy Saver + Stop +7 -- BOOT MODE -- Restores the NVM/HDD User
Up File ANALYSIS 1 MODE Data within the Controller that was
backed up in the USB Memory and
reboot.
Forced Spool Area Stop + Start -- BOOT MODE -- This special boot mode has been
(HDD) Initialization HDD INITIALIZE added so that a customer can also
(for User) MODE perform the "Startup by Forced
Spool Area (HDD) Initialization"
(Energy Saver + Stop + 6) like a
CE.
Long Boot Diag Start Energy Saver + Start -- BOOT MODE -- Performs a more detailed check
Up LONGDIAG MODE than the usual Device diagnostic
items at the start up of the
machine.
Forced Polling Mode Energy Saver + Start + 1 -- BOOT MODE -- In cases where Fax documents
Start Up FORCED POLLING cannot be printed, sets the Chain-
MODE Link Code of Forced Polling and
starts up.
Download Mode Start Power Saver No display Starts up in Firmware Download
Up Mode.
Re-download After Energy Saver is No display After starting up in Download
Firmware from HDD activated, press and hold Mode, press and hold Start
down Start (approx. 10 (approx. 10 seconds) to use the
seconds) Firmware that is stored in the HDD
to re-download the Firmware.
ADJ 35.3.2 Settings Recovery Tool (Freeware) 4. Restoration Procedure
(1) Replace the broken hard disk.
Procedure
(2) Change the Chain-Link Settings (enable restore settings) as follows.
Chain-Link 700-529: 0 rightarrow 1 (this will automatically revert to 0 after the restoration)
(3) Request for the customer to restore the backed up data.
(Use the Settings Recovery Tool to restore the backed up data)
(4) As the restoration is in progress, the Device status will transition as follows:
i. The Panel displays "The machine is currently connected to an external equipment" as the
restoration data is being received.
ii. After receiving the restoration data, it will automatically reboot.
iii. The restoration will be performed at startup screen "3/6" and when completed, it will
automatically reboot again.
(5) Check that the usual "Services Home" is displayed on the Panel and end the restoration.
Effect on Service Software: as the restored data is older data, the Service Software that uses/refers
to the operationally changed data might exibit the following behaviours.
Table 1
Software Details of Effect
Figure 1 j0ki40001
ApeosWare Accounting All restored job files are re-collected. (Job record is doubled)
Service History
1. Overview
ApeosWare Accounting After the restoration, new jobs will not trigger the collection process as long
The Settings Recovery Tool is a freeware for backing up the data that have been set in the multifunction
Service Service Accounting as the file number at the Device has not become larger than the job log file
device into a PC. This way, you can restore the backed up settings after a hard disk replacement.
number that had been collected by the Serverless Accounting Service.
CAUTION
ApeosWare Accounting When the restored data causes the Main Unit (network accounting) user
The restoration od backed up settings can be done by changing the system data (Chain-Link) of the Service Output Restriction data to differ from the current data and if user restriction is applied without
Main Unit after the CE has replaced the hard disk. going through the AWAS output restriction print service, there might be
2. Operation Conditions cases of restricted users being able to perform unauthorized processes.
PC/Software (Settings Recovery Tool)
Refer to the following URL. (6) Things to Note for Settings Recovery Tool
http://www.fujixerox.co.jp/download/utl/restore_tool/xp/ • Restoring the settings data causes the various logs, addresses, etc. (target backup data) to be
3. Backed Up Data reverted back to what they were at the point of backup (all data recorded after the backup will
The following are the data that can be backed up by using the Settings Recovery Tool. be gone).
• Attributes data of Folders (Folder Name, check Folder Passcode, Delete Files After Retrieval, Other data that will be lost upon restoring the settings data are as follows:
Delete Expired Files, Link Job Flow Sheet to Folder) All document data stored in the machine
• Speed dial data (Address Book) (Folder documents, Secure Print documents, Fax sending/received documents, etc.)
• Destination data of Web Applications • The backed up settings data can only be restored back to the machine that it originates from
• Job Flow and the software version has to be the same. Whenever the software version has changed, an
option has been added, etc., perform the backup again.
• Stored Programming
• If the PC that is to store the backed up files runs a firewall, it may cause comminucation error.
• Job Log (up to 15,000 items)
Add this software to the list of safe programs at the firewall settings.
• Audit log
• If this software was installed in a folder that requires a System Administrator Privilege
• Device authentication data (Device, Personal Certificate, etc.) (%programfile% etc. ) and a user without System Administrator Privilege attempts to run it, the
• Various items in the Configuration Report software may fail to run. In such cases, reinstall this software in a folder that does not require
CAUTION System Administrator Privilege.
The document storage area is not backed up. • Never turn OFF the machine while it is running back up or restoring settings.
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• If the machine is being used, it is not possible to run back up or restore settings.
• For Microsoft(R) Windows Vista(R) and later, when the software is installed and run from
%programfiles% or %systemroot% folder, the operation log, settings file, etc. that are
generated during the process might be created in virtualized folders and are not displayed.
Also, even if the file storage destination had been specified during the back up, there might be
cases where the backed up files are not displayed. When they are not displayed, click the
[Compatibility Files] button displayed at the explorer bar. The files in virtualized folders will be
displayed.
• Depending on the size of the data, the back up or restore settings process may take more than
10 minutes.
ADJ 56.1.1 DADF Lead-Skew Adjustment
Purpose
To correct the feeding of the original by adjusting the position of the DADF. (DADF Lead-Skew,
Perpendicularity)
Check
1. Place the Test Chart (499T283) on the DADF.
2. Make a copy using the following settings in Copy mode.
• Output Color: [Black]
• Paper Tray: [A3]
• Reduce/Enlarge: [100%]
• No. of Copies: [3]
3. Check that the difference in the distance (A and B) from the side edges of the 3 copies is within 0 +/-0.5
mm. (Figure 1) Figure 2 j0mb418506
• The DADF moved in direction A. (Figure 3)
Figure 1 j0ku42054
Adjustment Figure 3 j0ku42044
1. Remove the DADF Rear Cover. (REP 56.2.2) • The DADF moved in direction B. (Figure 4)
2. Adjust the position of the DADF by moving the DADF in direction A or B. (Figure 2)
(1) Loosen the screw (x3).
(2) Move the DADF in direction A or B.
(3) Tighten the screw (x3).
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ADJ 56.1.2 DADF Side Registration

Purpose
To adjust the original to the proper position (drum shaft direction) on the Platen.
NOTE: The following adjustments must be made before carrying out checking and adjustment.
• IOT Lead Edge/Side Edge Registration (ADJ 8.1.1)
• IIT Side Registration (ADJ 1.3.2)
• DADF Lead-Skew Adjustment (ADJ 56.1.1)
NOTE: DADF Side Registration is adjusted using the NVM for every paper width.
Check
1. Place the Test Chart (499T283) such that there is no gap between the chart and the DADF Guide.
2. Make a copy using the following settings in Copy mode. Take this copy as the original.
• 1 to 1 Sided mode
Figure 4 j0ku42043 • Paper Tray: [A3]
3. Reinstall the DADF Rear Cover.
4. After adjustment, perform DADF Side Regi (ADJ 56.1.2) and DADF Lead Edge Regi. (ADJ 56.1.3).
3. Mark the output copies as ‚Äô1‚Äô and ‚Äô2‚Äô in the order of their output.
4. Make a Single Fold on the second copy. Check the fold line with the reference line on the Test Chart.
(Figure 1)
Figure 1 j0ku42048
5. Check that the fold line is within 2.0 mm from the reference line.
If the value is not specified, carry out the following adjustment procedure.
6. Place the Test Chart (499T283) on the DADF facing down with the Test Chart fed from the lead edge.
7. Make a copy using the following settings in Copy mode.
• 2 to 1 Sided mode
• Paper Tray: [A3]
8. Make a Single Fold on the two copies. Check the fold line with the reference line on the Test Chart. (Figure
2)
• Side 2 Adjustment
1. After adjusting for 1 Sided copies, place Side 1 of the Test Chart face down and make copies using
the following settings to check the Side Registration for 2 Sided copies.
– Paper Tray: [A3]
– Reduce/Enlarge: [100%]
– No. of Copies: [2]
– 2 Sided: 2 to 1 Sided
2. Check the Side Regi of the 2 copies with the above-mentioned items in "Check".
3. If adjustment is required, enter the CE Mode to perform correction for all sizes, and then adjust each
Figure 2 j0ku42048 document size width using the following NVM.
Enter the value to perform correction for all sizes in the NVM [711-274].
9. Check that the fold line is within 2.0 mm from the reference line.
If the value is not specified, carry out the following adjustment procedure. Table 2 Side 2 of 2 Sided mode
Adjustment Document
NVM Width Document Size
• Side 1 Adjustment
1. Enter the CE Mode to perform correction for all sizes. 1 711-274 For all sizes For all sizes
Enter the value to perform correction for all sizes in the NVM [711-272]. 2 715-057 139.7 to A5 SEF, 5.5x8.5" SEF
148 mm
Table 1 Side 1 of 1 Sided or 2 Sided mode 3 715-059 182 to B5 SEF, 16K SEF
194mm
Document
NVM Width Document Size 4 715-061 203.2mm 8x10" SEF, 8x10.5" SEF
5 715-063 210mm A4 SEF, A5 LEF
1 711-272 For all sizes For all sizes
6 715-065 214.9 to Letter SEF, Legal SEF, 5.5x8.5" LEF,
2 715-056 139.7 to 148 A5 SEF, 5.5x8.5" SEF
215.9mm 8.46x12.4" SEF, 8.5x13" SEF
mm
7 715-067 254 to B4 SEF, B5 LEF, 8x10" LEF
3 715-058 182 to B5 SEF, 16K SEF
257mm
194mm
8 715-069 266.7 to 16K LEF, 8K LEF, 8x10.5" LEF
4 715-060 203.2mm 8x10" SEF, 8x10.5" SEF
267mm
5 715-062 210mm A4 SEF, A5 LEF
9 715-071 279.4mm Letter LEF, 11x15" SEF, 11x17" SEF
6 715-064 214.9 to Letter SEF, Legal SEF, 5.5x8.5" LEF,
10 715-073 297mm A4 LEF, A3 SEF
215.9mm 8.46x12.4" SEF, 8.5x13" SEF
7 715-066 254 to B4 SEF, B5 LEF, 8x10" LEF
257mm 4. Enter the value to perform correction for each size in the NVM [715-057 to 073].
8 715-068 266.7 to 16K LEF, 8K LEF, 8x10.5" LEF
267mm
9 715-070 279.4mm Letter LEF, 11x15" SEF, 11x17" SEF
10 715-072 297mm A4 LEF, A3 SEF
2. Enter the value to perform correction for each size in the NVM [715-056 to 072].
3. If it is not within the specified range in Check Step 5, change the NVM value.
– By increasing the NVM value, the image moves towards the right.
(an increment of 1 in NVM = 0.1 mm)
4. Repeat Check Steps 1 to 5 and Adjustment Steps 1 to 3 until the measurement is within the
specified range.
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ADJ 56.1.3 DADF Lead Edge Registration • 11.5mm or higher, increase the NVM value.
• 8.5mm or lower, decrease the NVM value.
Purpose
To adjust the original to the proper position (original feed direction) on the Platen.
3. Repeat the procedure until the value is within the specified range (10 +/-1.5 mm).
NOTE: The following adjustments must be made before carrying out checking and adjustment. As there will be differences in the Regi depending on the various transport speed, adjust the following
NVM.
• IOT Lead Edge/Side Edge Registration (ADJ 18.1.1)
• IIT Lead Registration (ADJ 1.3.1 Table 1
• DADF Lead-Skew Adjustment (ADJ 56.1.1)
Transport Speed
NOTE: If there is a black line at the Tail Edge for non-standard sizes after Regi adjustment of the Lead NVM [mm/s]
Edge for Side 1 and Side 2, adjust the Tail Edge using the NVM [711-142] (Side 1) and NVM [711-143]
NVM [711-002] DADF Lead Regi Adjustment (Side 1) 330.0
(Side 2).
[1 Sided mode] NVM [711-004] DADF Lead Regi Adjustment (Side 1) 165.0
Check
1. Place the Test Chart (499T283) such that there is no gap between the chart and the DADF Guide. [2 Sided Mode]
2. Make a copy using the following settings in Copy mode. Check
• Output Color: "Black" 1. Place the Test Chart (499T283) on the DADF with Side 1 facing down with the Test Chart fed from the tail
• Paper Tray: [A3] edge.
• Reduce/Enlarge: [100%] 2. Make a copy in the following mode:
• No. of Copies: [2] • Output Color: "Black"
• 1 to 1 Sided mode • Paper Tray: [A3]
3. Check that the distance between the Lead Edge and the reference value in the second copy is 10 +/-1.5 • Reduce/Enlarge: [100%]
mm. • No. of Copies: [2]
If it is not within the specified range, adjust to the specified range using the following procedure. (Figure 1) • Mode: "2 to 1 Sided"
3. Check that the distance between the Lead Edge and the reference value in the second copy is 10 +/-1.9
mm.
If it is not within the specified range, adjust to the specified range using the following procedure. (Figure 2)
Figure 1 j0sr42053
Adjustment
1. Input the NVM [711-140]. Figure 2 j0ku42053
2. If the specified value is
Adjustment
1. Input the NVM [711-141].
2. Adjust to the specified range (10 +/-1.9 mm).
If the distance between the Lead Edge and the reference value is
• 12.0 mm or higher, increase the NVM value.
• 8.0 mm or lower, decrease the NVM value.
3. Repeat the procedure until the value is within the specified range (10 +/-1.9 mm).
As there will be differences in the Regi depending on the various transport speed, adjust the following
NVM.
Table 2
Transport Speed
NVM [mm/s]
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Chapter 5 Parts List
5 Parts List
5.1 Introduction 9. Feeder;Tray (Tray 1)
5.1.1 How to Use the Parts List.......................................................................................... 3 PL 9.1 Tray 1 .................................................................................................................... 31
5.1.2 Precautions............................................................................................................. 3 PL 9.2 Tray Component ................................................................................................... 32
5.1.3 Plate Composition ................................................................................................... 4 PL 9.3 Tray 1 Feeder ........................................................................................................ 33
5.1.4 Terminology and Symbols ....................................................................................... 4 PL 9.4 Tray 1 Feeder Assembly ........................................................................................ 34
5.1.5 Using Parts Navigation ............................................................................................ 5 PL 9.5 Roll Assembly ....................................................................................................... 35
5.2 Parts List 10. One Tray Module (Tray 2)

PL 10.1 1TM (1/4)............................................................................................................. 36
1. IIT/UI PL 10.2 1TM (2/4)............................................................................................................. 37
PL 1.1 Platen/IIT Cover .................................................................................................... 7 PL 10.3 1TM (3/4)............................................................................................................. 38
PL 1.2 CCD Lens Assembly/Platen Glass......................................................................... 8 PL 10.4 1TM (4/4)............................................................................................................. 39
PL 1.3 Full/Half Rate Carriage/Carriage Cable.................................................................. 9 PL 10.5 Tray Component ................................................................................................. 40
PL 1.4 Full Rate Carriage.................................................................................................. 10 PL 10.6 Tray 2 Feeder Assembly ...................................................................................... 41
PL 1.5 Half Rate Carriage ................................................................................................. 11 PL 10.7 Roll Assembly ..................................................................................................... 42
PL 1.6 Motor/Transport PWB ........................................................................................... 12
PL 1.7 W70 Control Panel................................................................................................. 13 11. Three Tray Module
PL 1.8 Option (1/2) ........................................................................................................... 14 PL 11.1 3TM (1/5)............................................................................................................. 43
PL 1.9 Option (2/2) ........................................................................................................... 15 PL 11.2 3TM (2/5)............................................................................................................. 44
PL 11.3 3TM (3/5)............................................................................................................. 45
2. LPH PL 11.4 3TM (4/5)............................................................................................................. 46
PL 2.1 LPH....................................................................................................................... 16 PL 11.5 3TM (5/5)............................................................................................................. 47
3. DRIVE PL 11.6 Tray Component ................................................................................................. 48
PL 11.7 Tray 2 Feeder Assembly ...................................................................................... 49
PL 3.1 Drive Assembly ..................................................................................................... 17
PL 3.2 Drive Component .................................................................................................. 18 PL 11.8 Tray 3, 4 Feeder Assembly................................................................................... 50
PL 11.9 Roll Assembly ..................................................................................................... 51
PL 3.3 PH Drive Component............................................................................................. 19
4. NOHAD 12. Single Tray Module

PL 4.1 NOHAD................................................................................................................. 20 PL 12.1 STM (1/5) ............................................................................................................ 52
PL 12.2 STM (2/5) ............................................................................................................ 53
5. Deve. PL 12.3 STM (3/5) ............................................................................................................ 54
PL 5.1 Dispenser, Deve Unit............................................................................................. 21 PL 12.4 STM (4/5) ............................................................................................................ 55
PL 5.2 Dispenser Component .......................................................................................... 22 PL 12.5 STM (5/5) ............................................................................................................ 56
PL 5.3 Dispenser Drive Component.................................................................................. 23 PL 12.6 Tray Component ................................................................................................. 57
PL 5.4 Deve Unit Component ........................................................................................... 24 PL 12.7 Tray 2 Feeder Assembly ...................................................................................... 58
PL 12.8 Roll Assembly ..................................................................................................... 59
6. Transfer
PL 6.1 IBT Belt Unit, 2nd BTR Roll, MOB ADC Assembly ................................................... 25 13. MSI
PL 6.2 IBT Belt Unit Component........................................................................................ 26 PL 13.1 MSI ..................................................................................................................... 60
PL 6.3 IBT Belt Assembly Component .............................................................................. 27 PL 13.2 MSI Component .................................................................................................. 61
PL 13.3 MSI Lower Feeder ............................................................................................... 62
7. Fusing Unit
PL 7.1 Fusing Unit ............................................................................................................ 28 14. L/H Cover
PL 14.1 Simplex/Duplex L/H Cover................................................................................... 63
8. Xero./Deve. PL 14.2 Duplex L/H Cover ................................................................................................ 64
PL 8.1 Marking Guide, Xero Unit ....................................................................................... 29 PL 14.3 Duplex L/H Cover Component ............................................................................. 65
PL 8.2 Marking Guide Component.................................................................................... 30
15. Registration
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Parts List
Version 1.2 5-2
PL 15.1 Registration......................................................................................................... 66
17. Exit
PL 17.1 Exit1.................................................................................................................... 67
PL 17.2 Exit 1 Base Assembly........................................................................................... 68
PL 17.3 Exit 2 (1/3)............................................................................................................ 69
PL 17.4 Exit 2 (2/3)............................................................................................................ 70
PL 17.5 Exit 2 (3/3)............................................................................................................ 71
PL 17.6 Kit Lower Full Stack Sensor.................................................................................. 72
18. Electrical
PL 18.1 Electrical-Front Upper ......................................................................................... 73
PL 18.2 Electrical-Lower Rear .......................................................................................... 74
PL 18.3 GFI Breaker......................................................................................................... 75
PL 18.4 Wire Harness (1/2)............................................................................................... 76
PL 18.5 Wire Harness (2/2)............................................................................................... 77
PL 18.6 Fax...................................................................................................................... 78
19. Cover
PL 19.1 Cover (1/2) .......................................................................................................... 79
PL 19.2 Cover (2/2) .......................................................................................................... 80
35. ESS
PL 35.1 Control Unit ......................................................................................................... 81
PL 35.2 ESS PWB Chassis Component............................................................................ 82
56. DADF
PL 56.1 DADF Accessory ................................................................................................. 83
PL 56.2 DADF Component ............................................................................................... 84
PL 56.3 DADF Base Frame............................................................................................... 85
PL 56.4 Upper Feeder ...................................................................................................... 86
PL 56.5 Feed Roll Nudger Roll Assembly .......................................................................... 87
PL 56.6 DADF Feed Motor, Harness Guide ....................................................................... 88
PL 56.7 DADF Feeder Rear Frame ................................................................................... 89
PL 56.8 DADF Feeder Front Frame................................................................................... 90
PL 56.9 DADF Tray, Chute ............................................................................................... 91
PL 56.10 DADF Roller, Sensor Bracket............................................................................. 92
PL 56.11 Document Tray.................................................................................................. 93
PL 56.12 Invert Chute....................................................................................................... 94
PL 56.13 Retard Chute ..................................................................................................... 95
PL 56.14 Sensor Bracket.................................................................................................. 96
98. Screws
98.1 Screws..................................................................................................................... 97
5.3 Parts Navi

Navi 1.1 Processor + Option ............................................................................................. 99
Navi 2.1 IOT 1of2.............................................................................................................. 99
Navi 2.2 IOT 2of2.............................................................................................................. 100
5.1.1 How to Use the Parts List 5.1.2 Precautions
Chapter 5 Parts List contains information on spare parts. • To make the illustration easy to see, hardware such as screws are shown in alphabets. Their shapes are
not shown.
To use the parts list correctly, read the description below carefully.
• Read notes in the Description column carefully before ordering and replacing parts.
<How to find out parts No needed>
To shorten the time for searching the Parts No., a navigation screen (illustration) is provided to search the • SCC followed by part name in the DESCRIPTION column represents Safety Critical Component.
relevant part in the illustration. When you have already identified a part to be checked, search for the relevant Handling Safety Critical Components shall conform to Fuji Xerox Co. Ltd.-stipulated rules and
part on this screen (illustration) to perform servicing efficiently. For how to use the navigation, refer to ’5.1.5 regulations on Safety Critical Components.
Using Parts Navigation’. As to replacement of any component designated SCC, the complete component unit must be replaced. It
must never be disassembled or no individual internal parts of it must be replaced.
Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited
• ISC followed by part name in the DESCRIPTION column represents Important Information Stored
Component that stores important customer information. To replace and discard an ISC, follow the
procedure for it described in chapter 4.

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Parts List
5.1.3 Plate Composition 5.1.4 Terminology and Symbols

Table 1
Terminology and
Symbols Description
Informs you that the adjustment procedure for the part is described in
Chapter 4 Repair and Adjustment.
Figure 1 5002
Informs you that the removal, installation and replacement procedures for
the part are described in Chapter 4 Repair and Adjustment.
Figure 2 5001
Informs you that the removal, installation, replacement and adjustment
procedures for the part are described in Chapter 4 Repair and Adjustment.
Figure 3 5003
3{4-10 This is indicated on the upper left or upper right of the illustration to show the
Figure 1 j0mf50001 item represents the assembly including the part. The example shows Item
3 is the assembly of Item 4 through 10.
Table 1
(1/4PCS) Informs you that four identical parts are installed but that only one of them is
Section Name Chapter 5 Section Name shown in the illustration.
(1) Sub System Name the name of the subsystem -- This symbol in the PART NO. column shows the part is not managed as a
(2) PLATE NO. Parts List Reference No. shown in each chapter spare part.
(3) PLATE NAME Title name of the illustration, which shows the mechanism of the (P/O Item 5) This symbol in the DESCRIPTION column shows the part is not managed
sub system as a single piece of spare part, but as a part of the assembly. The example
shows the part is a part of Assembly Item 5.
(4) ITEM Matches the number in the illustration.
(New) (Old) This term in the DESCRIPTION column shows the new part is interchange-
(5) PART NO. The number to be used for ordering parts and filling in the service
able with the old one. Unless otherwise specified or there are no particular
report.
reasons, order the old part.
(6) DESCRIPTION Provides the part name, V(MOD) Code and notes, etc.
(Alternate) This term in the DESCRIPTION column shows either one of the parts can
be used.
This symbol shows the whole area of the framed illustration is modified by
the number in the circle. The area has the modified configuration.
Figure 4 5005
Table 1 5.1.5 Using Parts Navigation
Terminology and This section describes how to use the Navigation screen (illustrated)
Symbols Description
This symbol shows the whole area of the framed illustration has not been The Navigation screen is divided into three layers, under which there is another layer of PLs.
modified by the number in the circle. The area still has the previous configu-
ration. • The first (top) layer
• Navi 1.1(Processor+Option)
The whole processor is divided into modules. Each of the modules is illustrated clearly. Find
the module which includes the desired part and click on Navi 2.X or PL shown at the end of the
Figure 5 5006
call out. Navi 2.X shows there is a more detailed illustration of the module. Otherwise, you will
The Item pointed to by this symbol in the illustration is modified by the num- be directly linked to the appropriate PL.
ber in the circle. The item has the modified configuration.
• The second layer
• Navi 2.1 to 2.3
The module found in Navi 1.1 is divided into more modules, which link to the related PLs. The
screen here uses PLXX to show all the parts in the detailed module. Click on the applicable
Figure 6 4001 item, and you will see the illustration of the applicable PL. Find the desired part in the PL
illustration to learn the part’s item no. After that, obtain the appropriate part no. from the list.
The Item pointed to by this symbol in the illustration has not been modified
by the number in the circle. The item still has the previous configuration. On E-DOC, clicking on the item no. makes the List screen displayed. Then the appropriate
part no. can be found.
• The third (bottom) layer has PLXXs.
<Returning from the lower layers to the higher layer>
Clicking on Navi 2.X or PLXX on the upper left of the illustration makes you return to Navi 1.1 for
Figure 7 4002 Processor parts.
with 5V This symbol in the DESCRIPTION column shows the part is modified by the
number. The part has the modified configuration.
(w/o 5V) This symbol in the DESCRIPTION column shows the part has not been
modified by the number. The part still has the previous configuration.
(SCC) Fusing Unit SCC followed by part name in the DESCRIPTION column represents
Safety Critical Component. Handling Safety Critical Components shall
conform to Fuji Xerox Co. Ltd.-stipulated rules and regulations on Safety
Critical Components.
As to replacement of any component designated SCC, the complete com-
ponent unit must be replaced. It must never be disassembled or no individ-
ual internal parts of it must be replaced.
Installation of any part other than the ones designated by Fuji Xerox Co.
Ltd. shall be strictly prohibited because it cannot be guaranteed in quality
and safety.
(ISC) NVM PWB ISC followed by part name in the DESCRIPTION column represents
Important Information Stored Component that stores important customer
information. To replace and discard an ISC, follow the procedure for it
described in chapter 4.

5-5
DC-V C2265/C2263 10/2015
Parts List
PL 1.1 Platen/IIT Cover
Item Parts No Description A.C.
1 822E 16141 (SCC) Right Cover (SPEC) (REP 99.1.1)
2 822E 16160 (SCC) Left Cover (SPEC) (REP 99.1.1)
3 822E 16180 (SCC) Top Cover (SPEC) (REP 99.1.1)
4 822E 16200 (SCC) Rear Cover (SPEC) (REP 99.1.1)
5 898E 90950 Caution N Label
6 – (SCC)Platen SLRB Cover Assembly (Item 7, 8, 11) (FX
Only) (REP 99.1.1)
7 – Platen P Cover Assembly (FX/FXTW) (P/O Item6)
8 – (SCC) Counterbalance Assembly (P/O Item6) (FX/
FXTW) (REP 99.1.1)
9 – Platen Cushion (FX/FXTW) (P/O Item 13)
10 062K 26580 (SCC) IIT M Assembly (PL 1.2) (REP 99.1.1)
11 – (SCC) Pocket Cover (SPEC) (P/O Item6) (FX/FXTW)
(REP 99.1.1)
12 – UI Console Assembly (PL 1.7)
13 604K 97100 RO Platen (Cushion Platen + Cover) Kit (Item 6, 9) (REP
1.1.1)
Version 1.2 10/2015 5.2 Parts List

5-7
DC-V C2265/C2263 10/2015
Parts List
PL 1.2 CCD Lens Assembly/Platen Glass
1 – Base Plate Assembly (P/O Item 24)
2 952K 20510 CCD FFC Contact Cable Assembly
3 – Pin Assembly (P/O Item 24)
4 – CCD Assembly
5 – CCD Lens Assembly (P/O Item 24)
6 – Conductor (P/O Item 24)
7 952K 20530 Sensor Harness Assembly (Item 17, 18)
8 090K 93320 Platen Assembly CVT
9 090K 93330 Platen Glass (REP 1.2.1)
10 130K 64150 APS Sensor 1
11 815E 58941 (SCC) Right Plate (REP 99.1.1)
12 – Lens Cover Assembly
13 – RK Glass Support
14 – FK Glass Support
15 – Glass Support
16 – Data M Plate
17 – Cable Tie (P/O Item 7)
18 – Wire Harness Assembly (P/O Item 7)
19 – (SCC) IIT Heater 1 (Option) (REP 99.1.1)
20 – Bracket (Option)
21 – (SCC) IIT Heater 2 (Option) (REP 99.1.1)
22 – Bracket (Option)
23 604K 97090 Lens M Kit (Item 24) (REP 1.2.2)
24 – Lens M Assembly Kit (Item 1, 3-6) (P/O Item 23)
25 962K 85460 IIT 2H RKI Harness Assembly (Option)
PL 1.3 Full/Half Rate Carriage/Carriage Cable
1 – FR Top M Carriage Assembly (PL 1.4)
2 – HR Top XI Carriage Assembly (PL 1.5)
3 – Capstan Shaft
4 – Capstan Pulley
5 012K 96780 Front Carrige Cable (REP 1.3.1)
6 012K 96790 Rear Carrige Cable (REP 1.3.1)
7 – Pulley
8 – Locking Clamp
9 120K 92581 RO Actuator Assembly
10 930W 00121 (SCC) Platen Angle Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) Platen Angle Sensor (Alternate) (REP 99.1.1)
11 930W 00121 (SCC) Platen Close Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) Platen Close Sensor (Alternate) (REP 99.1.1)
12 – Drive Bearing 22
13 – Extension Spring

5-9
DC-V C2265/C2263 10/2015
Parts List
PL 1.4 Full Rate Carriage
1 041K 96550 (SCC) FR Top M Carriage Assembly (Item 2-12) (REP
1.4.1, REP 1.4.3, REP 99.1.1)
2 – Cord A Guide (P/O Item 1)
3 – Cord FR Guide (P/O Item 1)
4 – Mirror No.1 (P/O Item 1)
5 – LED Bracket (P/O Item 1)
6 – Spring Guide (P/O Item 1)
7 – Spring Guide (P/O Item 1)
8 – Light Guide (P/O Item 1)
9 – Lamp Assembly (P/O Item 1)
10 952K 20520 FFC LED Cable Assembly (REP 1.4.2)
11 – Mirror SL Clip (P/O Item 1)
12 – Carriage Assembly FR (P/O Item 1)
PL 1.5 Half Rate Carriage
1 041K 96431 HR Top XI Carriage Assembly (Item 2-4)
2 – Mirror No.2 3 (P/O Item 1)
3 – Mirror Sl Clip (P/O Item 1)
4 – Carriage Assembly HR (P/O Item 1)

5-11
DC-V C2265/C2263 10/2015
Parts List
PL 1.6 Motor/Transport PWB
1 023E 27590 Timing Belt RO
2 – Scan M MM Harness Assembly (Motor)
3 868E 47600 Hinge L Support
4 868E 47610 Hinge R Support
5 – IIT Scan Motor Assembly
6 – Regi Bracket
7 930W 00121 (SCC) IIT REGI. Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) IIT REGI. Sensor (Alternate) (REP 99.1.1)
8 – Extension Spring M
9 952K 21340 (SCC) Heater IIT MM Harness Assembly (REP 1.6.1,
REP 99.1.1)
10 127K 61330 IIT Final Motor Assembly
11 – Motor Bracket
PL 1.7 W70 Control Panel
1 – Bracket UI
2 – (SCC) UI Console Assembly (PL 1.8) (REP 1.7.1, REP
99.1.1)
– – (SCC) UI Console Assembly (PL 1.8) (FX/ENG) (REP
99.1.1)
– – (SCC) UI Console Assembly (PL 1.8) (FX/FXK) (REP
99.1.1)
– – (SCC) UI Console Assembly (PL 1.8) (FX/FXCL 2263)
(REP 99.1.1)
– – (SCC) UI Console Assembly (PL 1.8) (FX/FXTW) (REP
99.1.1)
3 – (SCC) Clip Cover (REP 99.1.1)
4 952K 21560 UI B Cable Assembly
– 952K 21570 UI A Cable Assembly
5 – (SCC) UI FAX Key PWB (REP 99.1.1)
6 604K 97210 UI Kit (Option) (Item 2) (FX)
– 604K 97190 UI Kit (Option) (Item 2) (ENG)
– 604K 97230 UI Kit (Option) (Item 2) (FXK)
– 604K 97250 UI Kit (Option) (Item 2) (FXCL)
– 604K 97270 UI Kit (Option) (Item 2) (FXTW)
7 604K 97320 Onetouch Console Assembly Kit (Option) (Item 5) (FX)
– 604K 97330 Onetouch Console Assembly Kit (Option) (Item 5)
(APO/GCO)
8 604K 97290 Label Kit (Option)

5-13
DC-V C2265/C2263 10/2015
Parts List
PL 1.8 Option (1/2)
1 – USB Cover
2 – (SCC) Overlay Cover Assembly (ENG) (REP 99.1.1)
3 – (SCC) Overlay Cover (ENG) (REP 99.1.1)
4 049K 09490 USB Connector Assembly
5 962K 33720 UI, USB, 070 CABLE Assembly
6 101E 26780 IC Card Reader Box (Option)
7 117E 39580 USB Cable (Option)
8 – ICCR Cover Assembly (Option) (P/O Item 13)
9 890E 62680 USB Label (FX)
– 890E 62690 USB Label (ENG)
– 890E 62700 USB Label (FXK)
– 890E 62710 USB Label (FXCL)
– 890E 62720 USB Label (FXTW)
10 897E 49340 USB Caution Label (Instruction)
11 – ICCR Bottom Cover (Option) (P/O Item 13)
12 848K 40650 ICCR Cover Assembly (Option)
13 848K 69070 ICCR Cover Assembly (TWN4) (Option) (Item 8, 11)
14 101K 69180 IC Card Reader Box TWN4 (Option)
PL 1.9 Option (2/2)
1 003E 63230 Thumb Screw (Option)
2 – Wing Bracket
3 050K 65170 Wing Tray Assembly (Option)
4 – Front Cover (P/O Item 14)
5 – IC Card Reader (P/O Item 14)
6 – Bottom Cover (P/O Item 14)
7 – USB Cable (P/O Item 14)
8 – Clamp (P/O Item 14)
9 – UI Voice Assembly
10 – Curl Cord (FX Only)
11 – Handset (FX Only)
12 – Wire Harness (FX Only)
13 – Holder (FX Only)
14 – 2CCR 070 Cover Assemblyy
15 962K 41620 HA EPA W L 12PIN (Option)
16 123K 98690 Attention F Indicator Assembly (Option)
17 848K 69021 Case Manual Assembly 1 (Option)
18 848K 69031 Case Manual Assembly 2 (Option)
19 003K 86620 Assist Handle Assembly (Option)
20 101K 69771 (SCC) WLAN Converter Case Assembly (Option) (REP
99.1.1)
21 117K 48970 LAN Cable Assembly (Option)

5-15
DC-V C2265/C2263 10/2015
Parts List
PL 2.1 LPH
1 930K 00400 (SCC) LPH (K) (REP (SCC) 2.1.2, REP 99.1.1)
– 930K 00681 (SCC) LPH (K) (Alternate) (REP (SCC) 2.1.2, REP
99.1.1)
2 930K 00400 (SCC) LPH (C) (REP (SCC) 2.1.2, REP 99.1.1)
– 930K 00681 (SCC) LPH (C) (Alternate) (REP (SCC) 2.1.2, REP
99.1.1)
3 930K 00400 (SCC) LPH (M) (REP (SCC) 2.1.2, REP 99.1.1)
– 930K 00681 (SCC) LPH (M) (Alternate) (REP (SCC) 2.1.2, REP
99.1.1)
4 930K 00400 (SCC) LPH (Y) (REP (SCC) 2.1.2, REP 99.1.1)
– 930K 00681 (SCC) LPH (Y) (Alternate) (REP (SCC) 2.1.2, REP
99.1.1)
5 121E 23580 Core Ferrite
6 032E 43070 FFC Guide
7 117E 39650 FFC Cable (K) (REP 2.1.1)
8 117E 39660 FFC Cable (C) (REP 2.1.1)
9 117E 39670 FFC Cable (M) (REP 2.1.1)
10 117E 39680 FFC Cable (Y) (REP 2.1.1)
11 121E 24260 Core Ferrite
12 055E 64590 FFC Guard
13 835E 43820 Gasket
14 835E 44980 Gasket
PL 3.1 Drive Assembly
1 007K 21160 (SCC) Drive Assembly (PL 3.2) (REP 3.1.1, REP
99.1.1)
Version 1.2 10/2015 3. DRIVE

5-17
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-18 3. DRIVE
PL 3.2 Drive Component
1 – Main Drive Assembly
2 – (SCC) Fusing COH Drive Assembly (REP 99.1.1)
3 – PH Drive Assembly (PL 3.3) (P/O Item 15)
4 – (SCC) Motor Drive Assembly (REP 99.1.1)
5 – Spring
6 – Bearing
7 – Coupling
8 952K 19260 Harness Assembly Drive
9 127K 72520 (SCC) Fusing Unit Drive Motor (Alternate) (REP 99.1.1)
– 127K 72590 (SCC) Fusing Unit Drive Motor (Alternate) (REP 99.1.1)
10 127K 72500 (SCC) Main Motor (Alternate) (REP 99.1.1)
– 127K 72580 (SCC) Main Motor (Alternate) (REP 99.1.1)
11 127K 72540 (SCC) Sub Motor (Alternate) (REP 99.1.1)
– 127K 72550 (SCC) Sub Motor (Alternate) (REP 99.1.1)
12 930W 00121 (SCC) YMC Link Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) YMC Link Sensor (Alternate) (REP 99.1.1)
13 413W 11860 Sleeve Plastic Bearing
14 – Drive Assembly Spare (Option) (Item 3) (P/O Item 15)
15 604K 97080 SP Drive Assembly Kit (Option) (Item 14)
16 – YMC Link Solenoid
PL 3.3 PH Drive Component
1 – Moter Plate Assembly
2 – PH Housing
3 121K 56550 (SCC) Take Away Clutch (REP 99.1.1)
4 121K 52340 (SCC) DEVE K Clutch (REP 99.1.1)
5 – Sleeve Plastic Bearing E CON
Version 1.2 10/2015 3. DRIVE

5-19
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-20 4. NOHAD
PL 4.1 NOHAD
1 054K 54440 (SCC) Fusing Fan Duct Assembly (Item 2-4, 17) (REP
4.1.2, REP 99.1.1)
2 – Rear Duct Fusing A (P/O Item 1)
3 – Rear Duct Fusing B (P/O Item 17)
4 127K 74080 (SCC) Fusing Unit Exhaust Fan (FX Only) (REP 4.1.1,
REP 99.1.1)
5 – Rear Duct Marking
6 – Marking Fan
7 – Front Duct Marking
8 126K 35360 IOT Heater 100V
– 126K 35750 IOT Heater 200V
9 – Filter Cover (P/O Item 14)
10 – IOT Duct Smell (P/O Item 15)
11 – Duct Cover
12 – Heater Pad
13 815K 16720 Bracket Filter Case (Option)
14 053K 92650 (SCC) ODOR Filter Assembly (Item 9) (Option) (REP
99.1.1)
15 054K 54900 ODOR Duct Assembly (Item 10, 18, 19) (Option)
16 815K 16720 ODOR Plate Assembly (Item 13, 20, 21) (Option)
17 054K 54920 ODOR, B Duct Assembly (Item 3) (Option)
18 – Seal ODOR 1 (P/O Item 15)
19 – Seal ODOR 2 (P/O Item 15)
20 – Seal ODOR Rear Upper (P/O Item 16)
21 – Seal ODOR Rear Lower (P/O Item 16)
22 604K 96810 ODOR Filter Kit (Item 14-17) (Option)
PL 5.1 Dispenser, Deve Unit
1 – Dispenser Y, M (PL 5.2)
2 – Dispenser C (PL 5.2)
3 – Dispenser K (PL 5.2)
4 – Dispenser Drive YM (PL 5.3)
5 – Dispenser Drive CK (PL 5.3)
6 – Deve Unit Y (PL 5.4)
7 – Deve Unit M (PL 5.4)
8 – Deve Unit C (PL 5.4)
9 – Deve Unit K (PL 5.4)
10 – Toner Cartridge Y
11 – Toner Cartridge M
12 – Toner Cartridge C
13 – Toner Cartridge K
14 822E 16370 Cover Harness
Version 1.2 10/2015 5. Deve.

5-21
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-22 5. Deve.
PL 5.2 Dispenser Component
1 094K 93870 Dispenser Y, M (Item 2-11) (REP 5.1.4)
– 094K 94060 Dispenser C (Item 2-11) (REP 5.1.4)
– 094K 94070 Dispenser K (Item 2-11) (REP 5.1.4)
2 – Holder Cartridge STD Y,M,C (P/O Item 1)
– – Holder Cartridge STD K (P/O Item 1)
3 – Shutter Guide Assembly (P/O Item 1)
4 – Shutter Dispenser (P/O Item 1)
5 – Pipe Dispenser Main (P/O Item 1)
6 – Pipe Dispenser Assembly Middle (P/O Item 1)
7 – Pipe Dispenser Assembly Lower Y,M,C (P/O Item 1)
– – Pipe Dispenser Assembly Lower K (P/O Item 1)
8 – Pipe Dispenser Joint Assembly (P/O Item 1)
9 – Auger (P/O Item 1)
10 – Paddle (P/O Item 1)
11 – Gear Y,M,K (P/O Item 1)
– – Gear C (P/O Item 1)
PL 5.3 Dispenser Drive Component
1 007K 21080 Dispenser Drive YM (Item 3, 4, 9, 10) (REP 5.1.2)
2 007K 21090 Dispenser Drive CK (Item 5-8) (REP 5.1.3)
3 – Toner Dispense Motor (Y,M) (Dispenser Drive (YM)) (P/
O Item 1)
4 – Toner CRUM YM Harness Assembly (P/O Item 1)
5 – Toner Dispense Motor (C,K) (Dispenser Drive (CK)) (P/
O Item 2)
6 – Toner CRUM CK Harness Assembly (P/O Item 2)
7 – Toner CRUM Connector Assembly (K) (P/O Item 2)
8 – Toner CRUM Connector Assembly (C) (P/O Item 2)
9 – Toner CRUM Connector Assembly (M) (P/O Item 1)
10 – Toner CRUM Connector Assembly (Y) (P/O Item 1)
Version 1.2 10/2015 5. Deve.

5-23
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-24 5. Deve.
PL 5.4 Deve Unit Component
1 – Deve Unit Y (PL 5.4) (Item 2-9) (REP 5.1.1)
– – Deve Unit M (PL 5.4) (Item 2-9) (REP 5.1.1)
– – Deve Unit C (PL 5.4) (Item 2-9) (REP 5.1.1)
– – Deve Unit K (PL 5.4) (Item 2-9) (REP 5.1.1)
2 848K 93890 Lower Sub COH Housing Assembly
3 – Upper SUB Cover Assembly (FX)
– 848K 91470 Upper SUB Cover Assembly (APO/GCO)
4 – Seal (P/O Item 1)
5 – Traceability Label (P/O Item 1).
6 848K 93920 Deve Front Cover-Y (Item 7-9)
– 848K 93930 Deve Front Cover-M (Item 7-9)
– 848K 93940 Deve Front Cover-C (Item 7-9)
– 848K 93950 Deve Front Cover-K (Item 7-9)
7 – Deve Front Cover (P/O Item 6)
8 – Lever Y (P/O Item 6)
– – Lever M (P/O Item 6)
– – Lever C (P/O Item 6)
– – Lever K (P/O Item 6)
9 – Track Out Spring (P/O Item 6)
10 676K 36010 DV Y Kit
– 676K 36000 DV M Kit
– 676K 35990 DV C Kit
– 676K 35980 DV K Kit
11 604K 96940 Deve Assembly-Y (Item 2-10) (Option) (REP 5.4.1)
– 604K 96950 Deve Assembly-M (Item 2-10) (Option) (REP 5.4.1)
– 604K 96960 Deve Assembly-C (Item 2-10) (Option) (REP 5.4.1)
– 604K 96970 Deve Assembly-K (Item 2-10) (Option) (REP 5.4.1)
PL 6.1 IBT Belt Unit, 2nd BTR Roll, MOB ADC
Assembly
1 032E 42932 IBT Lower L Guide
2 032E 42951 IBT Lower R Guide
3 064K 94720 IBT Belt Unit (PL 6.2) (REP 6.1.1)
– 604K 98150 IBT Assembly KIT (PL 6.2)
4 848K 91312 2nd Housing Assembly
5 – 2nd Roll Assembly
– 859K 03700 2nd BTR Roll (REP 6.1.2)
6 930K 00050 MOB ADC Assembly (REP 6.1.3)

5-25
DC-V C2265/C2263 10/2015
Parts List
PL 6.2 IBT Belt Unit Component
1 – IBT Unit Belt Assembly (PL 6.3)
2 042K 94671 IBT FX Cleaner Assembly (Item 3-5) (REP 6.2.1)
3 – Housing Cleaner (P/O Item 2)
4 – Belt Cleaner Blade (P/O Item 2)
5 – Seal Film (P/O Item 2)
PL 6.3 IBT Belt Assembly Component
1 064K 94730 IBT Unit Belt Assembly (Item 2-11)
2 – IBT Belt Housing (P/O Item 1)
3 – Pin (P/O Item 1)
4 – Handle Holder (P/O Item 1)
5 – Guide (P/O Item 1)
6 – Tension Roller (P/O Item 1)
7 064K 93512 IBT Belt (REP 6.3.1)
8 803E 18691 Retract Handle
9 803E 18701 IBT Unit Handle
10 – Tension Gear (P/O Item 1)
11 – Rear Holder (P/O Item 1)

5-27
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-28 7. Fusing Unit
PL 7.1 Fusing Unit
1 815E 88420 Adjust Plate
2 126K 35610 Fusing Unit 100V (FX Only) (REP 7.1.1)
– 126K 35620 Fusing Unit 110V (REP 7.1.1)
– 126K 35630 Fusing Unit 220V (REP 7.1.1)
PL 8.1 Marking Guide, Xero Unit
1 930W 00511 (SCC) Waste Toner Bottle Full Sensor (REP 99.1.1)
2 697E 70602 Sensor Waste Cover
3 032K 09020 Marking Guide Assembly (PL 8.2)
4 CWAA0885 Waste Bottle Assembly
5 CT351088 Drum Cartridge (K) (REP 8.1.1)
6 CT351088 Drum Cartridge (C) (REP 8.1.1)
7 CT351088 Drum Cartridge (M) (REP 8.1.1)
8 CT351088 Drum Cartridge (Y) (REP 8.1.1)
9 848K 93810 HV Housing Assembly
10 848K 93830 Conductor Housing Assembly
11 869E 04960 Bottle R Support
12 869E 04970 Bottle L Support
13 930K 00290 Environment Sensor
14 801K 64550 Knob Strap Assembly
Version 1.2 10/2015 8. Xero./Deve.

5-29
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-30 8. Xero./Deve.
PL 8.2 Marking Guide Component
1 032E 44790 Guide Marking
2 019K 15690 Xero CRUM Connector Assembly (K)
3 019K 15690 Xero CRUM Connector Assembly (C)
4 019K 15690 Xero CRUM Connector Assembly (M)
5 019K 15690 Xero CRUM Connector Assembly (Y)
6 – Tracking Rear Spring
7 – Deve Rear Plunger
8 952K 21420 Xero CRUM Harness Assembly
PL 9.1 Tray 1
1 869E 14140 Switch Bracket
2 110K 12100 (SCC) Tray 1 Size Sensor (Alternate) (REP 9.1.1, REP
99.1.1)
– 110K 11680 (SCC) Tray 1 Size Sensor (Alternate) (REP 9.1.1, REP
99.1.1)
– 110K 17950 (SCC) Tray 1 Size Sensor (Alternate) (REP 9.1.1, REP
99.1.1)
3 059E 10660 FL Roller
4 059E 08410 FR Roller
5 – Tray No1 Label
6 – Tray 1 Component (PL 9.2) (P/O Item 8)
7 848E 21141 RAI Cover
8 604K 97310 Tray M Kit (Option) (Item 6, 7)
Version 1.2 10/2015 9. Feeder;Tray (Tray 1)

5-31
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-32 9. Feeder;Tray (Tray 1)
PL 9.2 Tray Component
1 – A3 Final Tray Assembly (Item 2-26)
2 050K 72890 A3 Tray Assembly (Item 3-12, 14-26)
3 – A3 Tray Assembly (FX)
– – A3 Tray Assembly (Item 4-11, 16-26) (APO/GCO)
4 807E 13521 Pinion
5 012E 11090 End Link Guide
6 – Bottom Pad Assembly (FX)
– 019K 09580 Bottom Pad Assembly (APO/GCO)
7 038E 39091 Side RS Guide
8 – End A3 Actuator (FX)
– 120E 33930 End A3 Actuator (APO/GCO)
9 – Side A3 Actuator (FX)
– 120E 33910 Side A3 Actuator (APO/GCO)
10 038K 22530 Side F Guide Assembly
11 059E 03522 Rear Roller
12 848K 94110 Front Cover Assembly
13 – Pad (P/O Item 1)
14 – Spring (P/O Item 1)
15 – Latch (P/O Item 1)
16 – A3 Cassette Housing (P/O Item 1)
17 – Tray RH Stopper (P/O Item 1)
18 007E 78450 Gear 13/60
19 – Gear 13 (P/O Item 1)
20 007K 98900 Gear Z60 Assembly
21 – BTM A3 Plate (P/O Item 1)
22 038E 44700 End Guide
23 – Gasket (Option) (P/O Item 1)
24 – Lift Shaft (Option) (P/O Item 1)
25 – Rear Plate Assembly (Option) (P/O Item 1)
26 – Spring (Option) (P/O Item 1)
PL 9.3 Tray 1 Feeder
1 059K 89270 (SCC) Tray1 Feeder Assembly (PL 9.4) (REP 9.3.1,
REP 99.1.1)
2 054E 33803 Feed Out Chute
3 – Harness Holder

5-33
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-34 9. Feeder;Tray (Tray 1)
PL 9.4 Tray 1 Feeder Assembly
1 – (SCC) Tray1 Feeder Assembly (Item 2-24)
2 – Upper Frame (P/O Item 1)
3 – Drive Bracket Assembly (P/O Item 1)
4 127K 52790 (SCC) Tray 1 Feed/Lift Up Motor (REP 99.1.1)
5 – Chute (P/O Item 1)
6 930W 00121 (SCC) Tray 1 Level Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) Tray 1 Level Sensor (Alternate) (REP 99.1.1)
7 930W 00121 (SCC) Tray 1 No Paper Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) Tray 1 No Paper Sensor (Alternate) (REP 99.1.1)
8 120E 22481 Actuator Sensor
9 – Harness Rear Holder (P/O Item 1)
11 – Spacer (P/O Item 1)
12 – Bearing Shaft (P/O Item 1)
13 – Drive Shaft Assembly (P/O Item 1)
15 005K 83081 One way Clutch Assembly (Alternate)
– 005K 10100 One way Clutch Assembly (Alternate)
16 – One way Gear Assembly (P/O Item 1)
17 – Herical Gear 25T (P/O Item 1)
18 – Herical Gear 29 19T (P/O Item 1)
19 – Sensor Harness Assembly (P/O Item 1)
21 – Roll Assembly (PL 9.5) (P/O Item 1)
22 – Tray 1 Pre Feed Sensor (FX)
– 930W 00211 Tray 1 Pre Feed Sensor (APO/GCO)
23 – Pre Feed Sensor Harness (4475/5575) (P/O Item 1)
24 – Plate Earth Nudger (P/O Item 1)
PL 9.5 Roll Assembly
1 – Lower Frame
2 – Feed Roll (P/O Item 24)
3 – Nudger Roll
4 – Retard Roll
5 – Earth Feed Plate
6 – Lever
7 – Feed Shaft
8 – Bearing S6
9 – Sleeve Plastic Bearing
10 – Herical Gear 30T
11 – Nudger Support
12 – Spur Gear 33T
13 005K 06760 Clutch Assembly-22T (Alternate)
– 005K 07150 Clutch Assembly-22T (Alternate)
14 – Clutch Assembly
15 – Nudger Shaft
16 – Gear 25
17 – Retard Support
18 005K 83300 Friction Clutch Assembly (Alternate)
– 005K 84330 Friction Clutch Assembly (Alternate)
19 – Spacer
20 – Retard Shaft
21 – Retard Spring Compression
22 – Nudger Spring Compression
23 – Lever Spring Compression
24 604K 97140 Feed Roller Kit (Item 2-4) (REP 9.5.1)

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DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-36 10. One Tray Module (Tray 2)
PL 10.1 1TM (1/4)
1 826E 48400 Docking Screw
2 869E 15230 Joint Bracket
3 017K 94910 (SCC) Foot Adjuster Assembly (Option) (REP 99.1.1)
– 017K 94920 Foot Adjuster M Assembly (Option)
4 868E 51272 Left Bracket
5 848E 52693 (SCC) Left Cover L (REP 99.1.1)
6 822E 15910 Rear Cover
7 822E 16880 (SCC) Left Cover (REP 99.1.1)
8 822E 16860 (SCC) Right Cover (REP 99.1.1)
9 822E 17400 (SCC) MA Top Cover (REP 99.1.1)
10 848K 94150 (SCC) Front Cover Assembly (REP 99.1.1)
11 – HNG FRM Bracket
12 – LH COH 1TM Cover Assembly (PL 10.2)
13 059E 03500 FL Roller
14 059E 08410 FR Roller
15 – A3 Final Tray Assembly (PL 10.5)
16 003E 75431 (SCC) FR TM Stopper (REP 99.1.1)
17 819E 01110 LTH Holder (Option)
18 822E 16920 Foot R Cover(Option)
19 801K 64700 COM 1TM Frame Assembly (Option)
20 898E 17120 Tracebility Label (Option)
21 003E 75571 (SCC) Handle (Option) (REP 99.1.1)
PL 10.2 1TM (2/4)
1 848K 95280 (SCC) LH COH 1TM Cover Assembly (Item 2-7) (REP
99.1.1)
2 019E 69600 Hook
3 803E 08671 Latch
4 – Hinge Bracket Assembly
6 – Cover (P/O Item 1)
7 – Handle (P/O Item 1)
8 604K 97300 TM Kit (Option) (Item 4, PL 11.1 Item 10)
Version 1.2 10/2015 10. One Tray Module (Tray 2)

5-37
DC-V C2265/C2263 10/2015
Parts List
PL 10.3 1TM (3/4)
1 049K 31340 Hinge MAR Bracket Assembly
2 822E 16930 IL TTM Cover
3 110E 12220 1TM Left Cover Switch
4 054K 42080 TA 2TM Chute Assembly
5 059K 89410 TA Roller Assembly (Item 17-19)
6 822E 16580 ESD Cover
7 868E 49100 SNR 2TM Bracket
8 – Cover Bracket
9 – Left Guide
10 869E 14340 FDR 1TM COH Bracket (Option)
11 859K 00650 (SCC) Feeder Assembly (PL 10.6) (REP 10.3.1, REP
99.1.1)
12 920W 01211 Locking Clamp
13 054E 33803 Chute Feed Out
14 413W 11860 Bearing
15 – Harness Assembly (P/O Item 20)
16 110K 12100 Tray 2 Paper Size Sensor (Alternate)
– 110K 11680 Tray 2 Paper Size Sensor (Alternate)
17 – Gear 16T (P/O Item 5)
18 – Ball Bearing (P/O Item 5)
19 – TA Roller Assembly (P/O Item 5)
20 848K 94160 IL TTM Cover Assembly (Option) (Item 2, 3, 15)
21 962K 84390 Feed Out Sensor Harness Assembly (Option)
22 – Tray 2 Feed Out Sensor
PL 10.4 1TM (4/4)
1 417W 41349 Caster 50 (Alternate)
– 017K 96270 S Caster Assembly (Alternate)
– 017K 96260 Caster Assembly (Alternate)
3 807E 20700 Gear 34T
4 068K 69101 (SCC) 1TM Takeaway Motor (REP 10.4.2, REP 99.1.1)
5 960K 78370 (SCC) 1TM PWB (REP 10.4.1, REP 99.1.1)
6 – Screw-DEL 10R
8 869E 14300 PG MAR Bracket (Option)
9 952K 20150 (SCC) IF MBTT Harness Assembly (Option) (REP
99.1.1)
10 952K 20180 (SCC) SNR MB1T Harness Assembly (Option) (REP
99.1.1)
11 952K 20190 (SCC) MOT MB1T Harness Assembly (Option) (REP
99.1.1)

5-39
DC-V C2265/C2263 10/2015
Parts List
4 807E 13521 Pinion
18 007E 78450 Gear 13/60
22 038E 44700 End Guide
1 859K 00655 (SCC) Feeder Low Assembly (Item 2-22) (REP 99.1.1)

5-41
DC-V C2265/C2263 10/2015
Parts List
1 – Lower Frame
3 – Nudger Roll
4 – Retard Roll
6 – Lever
7 – Feed Shaft
8 – Bearing S6
15 – Nudger Shaft
16 – Gear 25
19 – Spacer
20 – Retard Shaft
PL 11.1 3TM (1/5)
2 869E 15230 Joint Bracket
– 017K 94920 Foot Adjuster M Assembly (Option)
4 868E 51272 Left Bracket
5 848E 52693 Left Low Cover
7 822E 16880 Left Cover
8 822E 16860 Right Cover
9 822E 17400 Top MA Cover
10 – HNG FRM Bracket
11 – LH COH Cover Assembly (PL 11.2) (P/O Item 18)
12 822E 17420 (SCC) Foot MA Cover (REP 99.1.1)
14 059E 03500 Roller FL
15 059E 08410 Roller FR
16 003E 75431 FR TM Stopper
17 801K 64680 COM 3TM MAR Frame Assembly (Option)
18 848K 94120 3TM MAR LINI Cabinet Assembly (Option) (Item 3-13,
17)
20 604K 97300 TM Kit (Option) (Item 10, PL 10.2 Item 4)
21 126K 18321 (SCC) Tray Heater Assembly 100V (FX Only) (Item 22)
(REP 99.1.1)
– 126K 19341 (SCC) Tray Heater Assembly 200V (Item 22) (REP
99.1.1)
22 815E 94930 Tray Heater Plate
Version 1.2 10/2015 11. Three Tray Module

5-43
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-44 11. Three Tray Module
PL 11.2 3TM (2/5)
1 848K 94100 (SCC) LH COH Cover Assembly (Item 2-7) (REP
99.1.1)
2 019E 69600 Hook
3 803E 08671 Latch
4 049K 30430 HNG Bracket Assembly
6 – LH Cover (P/O Item 1)
7 – Handle (P/O Item 1)
PL 11.3 3TM (3/5)
1 059K 89270 (SCC) Tray2 Feeder Assembly (PL 11.7) (REP 11.3.1,
REP 99.1.1)
2 859K 00650 (SCC) Tray3/4 Feeder Assembly (PL 11.8) (REP
11.3.2, REP 11.3.3, REP 99.1.1)
5 822E 16580 ESD Cover
6 822E 16570 IL Cover Assembly
7 952K 20660 (SCC) IL Harness Assembly (REP 99.1.1)
8 110E 12220 (SCC) 3TM Left Cover Switch (REP 99.1.1)
9 848E 28750 FDR 2T Cover (Option)
10 859K 00520 Final, SNR MA Feeder Assembly (Item 1, 9)
11 848K 94070 IL Cover Assembly (Option) (Item 6)
12 604K 97420 PH Interlock Assembly Kit (Option) (Item 8)

5-45
DC-V C2265/C2263 10/2015
Parts List
PL 11.4 3TM (4/5)
1 868E 49100 2TM Sensor Brackt
2 054K 42080 TA 2TM Chute Assembly
3 059K 89410 TA Roller Assembly (Item 5, 15, 16)
6 869E 12520 FDR Bracket (Option)
7 054K 42092 FO 2 Chute Assembly (Item 8, 12, 14)
8 054E 42613 FO Chute
9 110K 11680 (SCC) Tray 2 Paper Size Sensor (Alternate) (REP
99.1.1)
– 110K 12100 (SCC) Tray 2 Paper Size Sensor (Alternate) (REP
99.1.1)
99.1.1)
99.1.1)
99.1.1)
99.1.1)
12 930W 00121 (SCC) Tray 2 Feed Out Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) Tray 2 Feed Out Sensor (Alternate) (REP 99.1.1)
14 – Harness (P/O Item 7)
15 – TA Roller Assembly (P/O Item 3)
PL 11.5 3TM (5/5)
3 807E 20700 Gear 34T
4 127K 72690 (SCC) 3TM Takeaway Motor (REP 11.5.2, REP 99.1.1)
5 960K 77720 (SCC) 3TM PWB (REP 11.5.1, REP 99.1.1)
6 – DEL 10R Screw
7 807E 20710 Gear 26T
8 807E 20720 Gear 39T
10 952K 20130 (SCC) Sensor MB3T Harness Assembly (REP 99.1.1)
11 952K 20120 (SCC) IF MB3T Harness Assembly (REP 99.1.1)
12 952K 20140 (SCC) Motor MB3T Harness Assembly (REP 99.1.1)

5-47
DC-V C2265/C2263 10/2015
Parts List
4 807E 13521 Pinion
18 007E 78450 Gear 13/60
22 038E 44700 End Guide
1 059K 89270 (SCC) Feeder High Assembly (Item 2-24) (REP 99.1.1)
22 – Tray 1 Pre Feed Sensor (FX)
– 930W 00211 Tray 1 Pre Feed Sensor (APO/GCO)
23 – Pre Feed Sensor Harness (4475/5575) (P/O Item 1)

5-49
DC-V C2265/C2263 10/2015
Parts List
PL 11.8 Tray 3, 4 Feeder Assembly
4 127K 52790 (SCC) Tray 3, 4 Feed/Lift Up Motor (REP 99.1.1)
6 930W 00121 (SCC) Tray 3, 4 Level Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) Tray 3, 4 Level Sensor (Alternate) (REP 99.1.1)
7 930W 00121 (SCC) Tray 3, 4 No Paper Sensor (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) Tray 3, 4 No Paper Sensor (Alternate) (REP
99.1.1)
1 – Lower Frame
3 – Nudger Roll
4 – Retard Roll
6 – Lever
7 – Feed Shaft
8 – Bearing S6
15 – Nudger Shaft
16 – Gear 25
19 – Spacer
20 – Retard Shaft

5-51
DC-V C2265/C2263 10/2015
Parts List
Version 1.2 5-52 12. Single Tray Module
PL 12.1 STM (1/5)
2 848K 87521 (SCC) LH STM Cover Assembly (REP 99.1.1)
3 822E 07280 (SCC) Left Cover (REP 99.1.1)
6 869E 15540 Docking Bracket
99.1.1)
99.1.1)
8 822E 20160 (SCC) Top MA Cover (REP 99.1.1)
9 054E 57530 LH Up BRG Chute
PL 12.2 STM (2/5)
1 130K 64121 Tray 2 Feed Out Sensor
3 059K 86600 TA Roller Assembly (Item 4-6)
4 – Roller Assembly (P/O Item 3)
7 032E 43390 LH Harness Guide
8 054E 54973 TA Chute
9 054E 57520 STM OUT Chute
11 – Locking Clamp
Version 1.2 10/2015 12. Single Tray Module

5-53
DC-V C2265/C2263 10/2015
Parts List
PL 12.3 STM (3/5)
2 859K 00650 (SCC) Feeder Low Assembly (PL 12.7) (REP 99.1.1)
3 848E 14481 IL Cover
4 110E 12220 STM Left Cover Switc
5 822E 07621 ESD STM Cover
6 049K 28350 Latch Bracket Assembly
PL 12.4 STM (4/5)
1 017E 96920 Foot
2 801K 59930 Left Rail Assembly
3 032E 43400 (SCC) Harness Guide (REP 99.1.1)
4 801K 59900 Top Front Frame Assembly
5 801E 31412 (SCC) RH Guide (REP 99.1.1)
6 801K 59940 R Rail Assembly
7 059E 08410 Roller FR
8 059E 03500 Roller FL

5-55
DC-V C2265/C2263 10/2015
Parts List
PL 12.5 STM (5/5)
1 807E 45050 Gear 65/20
2 049K 28360 (SCC) STM Takeaway Motor (REP 12.5.2, REP 99.1.1)
3 952K 15720 (SCC) MOT, IBST Harness Assembly (REP 99.1.1)
4 960K 77680 (SCC) STM PWB (REP 12.5.1, REP 99.1.1)
5 952K 15700 (SCC) IF, IBST Harness Assembly (REP 99.1.1)
6 952K 15710 (SCC) SNR, IBST Harness Assembly (REP 99.1.1)
7 921W 41258 Gasket Sheild
4 807E 13521 Pinion
18 007E 78450 Gear 13/60
22 038E 44700 End Guide

5-57
DC-V C2265/C2263 10/2015
Parts List
1 – Lower Frame
3 – Nudger Roll
4 – Retard Roll
6 – Lever
7 – Feed Shaft
8 – Bearing S6
15 – Nudger Shaft
16 – Gear 25
19 – Spacer
20 – Retard Shaft

5-59
DC-V C2265/C2263 10/2015
Parts List
PL 13.1 MSI
1 059K 89280 MSI (PL 13.2) (REP 13.1.1)
2 822E 20820 MSI F Cover
3 054E 56940 TM Out Chute
4 822E 20830 (SCC) MSI R Cover (REP 99.1.1)
5 – MSI Instruction Label
6 604K 97150 MSI Assembly Kit (Option) (Item 1, 5)
7 604K 97180 MSI Tray Assembly Kit (Option) (Item 5, PL 13.2 Item 3)
PL 13.2 MSI Component
1 059K 89280 MSI Feeder Assembly (Item 2-8)
2 059K 89290 MSI Lower Feeder Assembly (PL 13.3)
3 – MSI Tray Assembly
4 801E 32530 Upper Frame
5 803E 17021 Paper Stopper
6 – No Paper Actuator (P/O Item 1)
8 803E 17031 Paper Lock Stopper
9 604K 97180 MSI Tray Assembly Kit (Option) (Item 3, PL 13.1 Item 5)
Version 1.2 10/2015 13. MSI

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DC-V C2265/C2263 10/2015
Parts List
PL 13.3 MSI Lower Feeder
1 054E 56930 MSI Low Chute
2 – Lower Cover
3 – (SCC) MSI MM Harness Assembly (REP 99.1.1)
4 121K 56480 (SCC) MSI Feed Clutch (REP 99.1.1)
5 – Gear Drive 22T
6 – (SCC) Connector Cover (REP 99.1.1)
8 – Pin
9 – Shaft
10 005K 83510 Friction Clutch Assembly
11 – Nudger Holder
12 930W 00121 (SCC) MSI No Paper Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) MSI No Paper Sensor (Alternate) (REP 99.1.1)
13 – Shaft
14 – Idler Gear 37T
15 – Nudger Gear 46T
16 022K 78481 MSI Nuger Roll Assembly (REP 13.3.1)
17 005K 83520 One way Clutch Assembly
18 022K 77450 MSI Feed Roll Assembly (REP 13.3.1)
19 – Feed Gear 30T Assembly
20 – Pad Bottom
21 – Earth Plate
22 019K 12820 MSI Retard Pad (REP 13.3.2)
23 – Spring
24 604K 97160 MSI Roll Kit (Option) (Item 16, 18)
PL 14.1 Simplex/Duplex L/H Cover
1 – Interlock Switch Assembly (Item 9, 10)
2 822E 14850 Front MAT Hinge Cover
3 822E 14871 (SCC) Rear MAT Hinge Cover (REP 99.1.1)
4 801K 61320 MSI Front Frame Assembly
5 801K 61330 MSI Rear Frame Assembly
6 032E 43730 Latch Guide
7 859K 01830 L/H Cover (PL 14.2) (REP 14.1.1)
8 897E 33890 Number Label
9 110E 14730 (SCC) L/H Cover Interlock Switch (Alternate) (REP
99.1.1)
– 110E 14910 (SCC) L/H Cover Interlock Switch (Alternate) (REP
99.1.1)
10 – Bracket (P/O Item 1)

5-63
DC-V C2265/C2263 10/2015
Parts List
PL 14.2 Duplex L/H Cover
1 848K 99110 LH Cover Assembly (PL 14.3)
2 054K 54850 Inner Duplex Chute Assembly
3 – Bearing
4 – Caution Label
5 890E 18301 Inner Label
PL 14.3 Duplex L/H Cover Component
1 – (SCC) LH MAT Cover (REP 99.1.1)
2 – Front Frame
3 – Rear Frame
4 – Fusing Plate
5 011E 28351 Lever Latch Front Mat
6 – Duplex Cover Chute
7 – Lhcov Duplex M Chute
8 – LH Low M Chute
9 – TA Pinch Chute Assembly
10 – Duplex Out Chute
11 – Plate Tie TA
12 – Gear Bracket
13 – Duplex 1 M Roller Assembly
14 – Duplex 2 M Roller Assembly
15 – Roller Pinch Duplex
16 – Pulley
17 – Gear
18 – Gear
19 – Swing Gear
20 – Belt
21 – Belt
22 – Bearing
23 – Bearing
24 – Bearing
25 – Swing Bracket
26 – Swing Shaft
27 – Clutch Shaft
28 121K 56560 (SCC) Duplex Clutch (REP 99.1.1)
29 – Clutch Cover
30 – Spring
31 – Pinch Spring
32 – Ground Plate
33 869E 14461 LH Rear Support
34 868E 48840 LH Front Support
35 – Duplex Roller 3
36 890E 00910 Label Lhcov
37 011E 29140 Rear Latch Lever
38 – Plate Latch

5-65
DC-V C2265/C2263 10/2015
Parts List
PL 15.1 Registration
1 859K 01530 Registration Chute (Item 2-18) (REP 15.1.1)
2 054E 56200 REGI MA Chute
3 – Inlet Film Chute (P/O Item 1)
4 – REGI Spring Actuator (P/O Item 1)
5 930W 00121 (SCC) REGI Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) REGI Sensor (Alternate) (REP 99.1.1)
6 120E 35300 REGI Actuator
7 – REGI Sensor IBK Harness Assembly (P/O Item 1)
8 822E 09591 (SCC) Connect Cover (REP 99.1.1)
9 859K 01520 Thrust TA Roller Assembly
10 899E 10940 TA Spring
11 013E 45340 TA Bearing
12 807E 48210 Gear 36Z
13 – REGI Clatch Gear (P/O Item 20)
14 – (SCC) REGI Clutch (REP 99.1.1)
15 013E 45090 REGI Bearing
16 032E 43720 Guide Harness
17 005E 94861 REGI Coupling
18 059K 87340 Registration Roll (REP 15.1.2)
19 252W 29450 Washer NY 8-1
20 604K 96860 Regi Clutch Assembly Kit (Option) (Item 13, 14)
PL 17.1 Exit1
1 859K 00500 Exit 1 Transport Assembly (Item 2, 3, 12, 13, 15, 16, 20)
(PL 17.2)
2 – Exit 1 Base Assembly (P/O Item 1) (PL 17.2)
3 – OCT Chute Assembly (Item 4-8, 10, 11, 19) (P/O Item 1)
4 – OCT Chute (P/O Item 3)
5 059K 88480 Exit 1 Roll
6 059E 10261 Pinch Roller
7 – Pinch Exit1 Spring (P/O Item 3)
8 055E 57522 Guard Exit
9 – Bearing
10 – Clip Shaft (P/O Item 3)
11 – Bearing Exit (P/O Item 3)
12 – OCT Back Spring (P/O Item 1)
13 – Bearing OCT (P/O Item 1)
14 054K 54000 Full Stack Chute Assembly(Option) (Item 2, 3, 12-16)
15 – Plain Washer (P/O Item 1)
16 – OCT Gear (P/O Item 1)
17 036K 92030 Paper Exit 1 Weight Assembly
18 055E 58970 Exit 1 CTR Guard
19 – OCT Collar (P/O Item 3)
20 – Pinch R Holder (P/O Item 3)
Version 1.2 10/2015 17. Exit

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DC-V C2265/C2263 10/2015
Parts List
PL 17.2 Exit 1 Base Assembly
1 – Exit 1 Base Assembly (Item 2-24)
2 – Base Exit 1 (P/O Item 1)
3 – Base Exit 1 Cover (P/O Item 1)
4 – Cam Screw (P/O Item 1)
5 – OCT Gear Segment (P/O Item 1)
6 – Exit 1 Gear Idler (P/O Item 1)
7 – Coupling Gear (P/O Item 1)
8 – Exit 1 Shaft Assembly (P/O Item 1) (Item 9, 10)
9 – Cam Shaft (P/O Item 8)
10 – Idler Gear Shaft (P/O Item 8)
11 – Exit 1 OCT Solenoid (P/O Item 1)
12 – Cam Spring (P/O Item 1)
13 – Cam Screw Pad (P/O Item 1)
14 – OCT Safety Spring (P/O Item 1)
15 – Exit 1 Washer (P/O Item 1)
16 – OCT Back Pad (P/O Item 1)
17 – Full Sensor Actuator (Option) (P/O Item 1)
18 930W 00121 (SCC) Exit 1 OCT Full Stack Sensor (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) Exit 1 OCT Full Stack Sensor (Alternate) (REP
99.1.1)
19 – Exit STK Harness Assembly (Option) (P/O Item 1)
20 – Full Stack B Shaft (Option) (P/O Item 1)
21 – Full Actuator (Option) (P/O Item 1)
22 – LP Bind Shuthead Screw (P/O Item 1)
23 – Act Spring Pipe (Option) (P/O Item 1)
24 – Act Spring (Option) (P/O Item 1)
PL 17.3 Exit 2 (1/3)
1 059K 89030 Exit 2 Transport Assembly (Item 2-21)
2 059K 89210 Chute Lh Hi Transport Assembly (Item 3-10, 20, 21)
3 003E 76760 Exit 2 F Stopper
4 – Bearing (P/O Item 2)
5 – Exit 2 Chute (P/O Item 2)
6 – Lh High Mat Chute (P/O Item 2)
7 059K 89241 Inverter Roller Assembly (Alternate)
– 859K 01961 Inverter YA Roller Assembly (Alternate)
8 – Plastic E Con Bearing Sleeve (P/O Item 2)
9 – 22Z Inverter Helical Gear (P/O Item 2)
10 – Earth INV 2 Plate (P/O Item 2)
11 – Exit 2 Drive Assembly (PL 17.4) (P/O Item 1)
12 – Exit 2 Guide Assembly (P/O Item 1) (Item 13-18)
13 – Gate 1 Spring (P/O Item 12)
14 050E 94761 Exit 1 Gate
15 – Exit 1 Conductor (P/O Item 12)
16 – Eliminator (P/O Item 12)
17 – Gate Stopper (P/O Item 12)
18 – Exit 2 Conductor (P/O Item 12)
19 003E 75360 Exit 2 Stopper
20 – 52Z Helical Gear (P/O Item 2)
21 – Gear Cover (P/O Item 2)
Version 1.2 10/2015 17. Exit

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DC-V C2265/C2263 10/2015
Parts List
PL 17.4 Exit 2 (2/3)
1 – Exit 2 OCT Assembly (PL 17.5)
2 – Roller Actuator
3 110E 12220 (SCC) L/H Hith Cover Switch (REP 99.1.1)
4 127K 58400 (SCC) Exit 2 Motor (REP 99.1.1)
5 952K 21200 (SCC) Exit 2 MM Harness Assembly (REP 99.1.1)
6 – Gear Shaft
7 – 28Z Helical Gear
8 – 16 48z Helical Gear
9 – Actuator Spring
10 – Rear Cover
11 – Rear Bracket
12 930W 00121 (SCC) Exit 2 Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) Exit 2 Sensor (Alternate) (REP 99.1.1)
13 – Exit
14 – Locking Clamp
PL 17.5 Exit 2 (3/3)
1 – Gate Exit Link
2 – Bearing
3 – Bearing
4 – Exit Chute
5 – Low 2 Mat Chute
6 059E 10261 Pinch Roller
7 059E 03531 Inverter Pinch Roller
8 059K 89230 Exit 2 Roll (REP 17.1.1)
– 859K 01950 Exit 2 YA Roller Assembly (Alternate) (REP 17.1.1)
9 921W 11601 (SCC) Face Up Tray Gate Solenoid (REP 99.1.1)
10 – Pinch R Holder
11 – Spring Holder
12 – Pinch Inverter Shaft
13 – 22Z E2 Helical Gear
14 – Pinch Exit2 Spring
15 – Pinch Inverter Spring
16 055E 57522 Exit Guard
17 – Exit 2 Guide Harness
Version 1.2 10/2015 17. Exit

5-71
DC-V C2265/C2263 10/2015
Parts List
PL 17.6 Kit Lower Full Stack Sensor
1 – FU MAT Cover Tray (Option)
2 – FU Tray Assembly (Option) (Item 3, 4)
3 – FU Main MAT Tray (Option) (P/O Item 2)
4 – FU EX Tray (Option) (P/O Item 2)
5 – FU Transport Assembly (Option)
6 059K 89200 Chute Low 2 Transport Assembly
7 – Exit2 R 2 Tray
8 – Connector Cover
9 003E 75360 Exit 2 Stopper
PL 18.1 Electrical-Front Upper
1 – Sub Switch Bracket
2 110E 15080 Power Switch
3 910W 01001 (SCC) Main Power Switch (REP 99.1.1)
4 – (SCC) Interlock Switch Assembly (Item 5-6) (REP
99.1.1)
5 – Interlock Switch Bracket (P/O Item 4)
6 110E 14730 (SCC) Front Cover Interlock Switch (Alternate) (REP
99.1.1)
– 110E 14910 (SCC) Front Cover Interlock Switch (Alternate) (REP
99.1.1)
7 105K 32180 (SCC) HVPS (REP 18.1.1, REP 99.1.1)

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PL 18.2 Electrical-Lower Rear
1 105K 32380 (SCC) LV Power Supply Assembly (Item 2, 3) (FX) (REP
18.2.5, REP 99.1.1)
– 105K 32390 (SCC) LV Power Supply Assembly (Item 2, 3) (APO/
GCO) (REP 18.2.5, REP 99.1.1)
2 – LVPS Chassis (P/O Item 1)
3 – LVPS (P/O Item 1) (REP 18.2.4)
4 960K 82681 (SCC) Drive PWB (REP 18.2.1, REP 99.1.1)
5 – PWB Drive Bracket (REP 18.2.2)
6 – Harness Upper Bracket
PL 18.3 GFI Breaker
1 – AC Chassis
2 – AC Main Harness Assembly
3 913W 03100 Finisher Outlet
4 930K 00370 Thermostat Assembly
5 868E 21420 Thermostat Bracket
6 908W 01201 Inlet GFI Breaker
7 – Connect Bracket
8 952K 21510 (SCC) Heater Tray MM Harness Assembly (Option)
(REP 99.1.1)
9 960K 78520 (SCC) Accessory/Heater Relay PWB (Option) (REP
99.1.1)
10 952K 21370 (SCC) IOT Heater Harness Assembly (Option) (REP
99.1.1)
– 962K 97160 (SCC) IOT Heater Harness Assembly (FX/FXTW)
(Option) (REP 99.1.1)
11 675K 66000 Pkg Bracket AC
12 920W 01324 PWB Support
13 952K 21350 Heater SIG MM Harness Assembly
14 – AC Heater Harness Assembly
15 952K 21500 (SCC) ACC MM Harness Assembly (Option) (REP
99.1.1)
16 917W 03100 Power Cable
17 952K 21340 IIT Heater Harness Assembly MM
18 – Inlet Bracket

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Parts List
PL 18.4 Wire Harness (1/2)
1 – (SCC) HVPS Harness Assembly (REP 99.1.1)
2 – (SCC) LH Main Harness Assembly (REP 99.1.1)
3 952K 19260 Drive Harness Assembly
4 – (SCC) Motor Harness Assembly (REP 99.1.1)
PL 18.5 Wire Harness (2/2)
1 952K 19220 (SCC) Fusing Unit MM Harness Assembly (FX Only)
(Item 10) (REP 99.1.1)
2 – (SCC) Feed M MM Harness Assembly (REP 99.1.1)
3 – MOB Harness Assembly
4 952K 21420 Xero CRM Harness Assembly
5 – REGI Sensor Harness Assembly
6 – TNR CRM YM Harness Assembly
7 – TNR CRM CK Harness Assembly
8 952K 21200 (SCC) Exit 2 MM Harness Assembly (REP 99.1.1)
9 – ATC Harness Assembly
10 113E 48750 04R-XCM-KGB-S3 Connector Panel
11 – (SCC) LH Low MM Harness Assembly (REP 99.1.1)
12 920W 00433 Press Clamp

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Parts List
PL 18.6 Fax
1 101K 68021 (SCC) FAX FX Chassis Assembly (Item 2-13) (REP
99.1.1)
2 – FAX Chassis (P/O Item 1)
3 – FAX In Chassis Assembly (Item 11-13) (P/O Item 1)
4 – FAX L1 Bracket (P/O Item 1)
5 – FAX R1 Bracket (P/O Item 1)
6 – FAX Panel (P/O Item 1)
7 960K 77530 (SCC) FAX PWB (REP 99.1.1) (FX)
– 960K 79260 (SCC) FAX PWB (Option) (REP 99.1.1) (APO/GCO)
8 – Snap FAX Cover (P/O Item 1)
9 – Traceability Label (P/O Item 1)
10 – FX2A Label (P/O Item 1)
11 – Riser Bracket Assembly (P/O Item 3)
12 930K 00260 FAX Speaker
13 – Speaker Bracket (P/O Item 3)
14 952K 19380 (SCC) FAX MM Harness Assembly (REP 99.1.1)
15 117K 48410 USB MM Wire Assembly
17 101K 69801 FAX Chassis Assembly (Option) (Item 2-10) (APO/
GCO)
18 604K 96930 FAX Kit (Option) (Item 2, 4-6, 10)
19 960K 77550 Riser PWB (Option)
20 960K 77540 AG3 PWB (1Byte/2Byte) (Option)
PL 19.1 Cover (1/2)
1 – Front Cover (Item 3-5) (REP 19.1.1)
2 – Logo Plate Assembly
3 869E 07030 BS Strap
4 042K 94691 Cleaner Assembly
5 – Front Cover (P/O Item 1)
6 848K 94261 Inner Cover (REP 19.1.2)
7 848K 94890 Top Cover (REP 19.1.4)
8 822E 17200 Top Rear Cover
9 848K 94230 Right Cover (with 25, 26) (REP 19.1.3)
10 822E 17210 Exit FR Cover
11 822E 17220 Exit Upper Cover
12 – SW Label (FX)
– 890E 55970 SW Label (ENG)
– 890E 55980 SW Label (FXK)
– 890E 55990 SW Label (FXSC)
– 890E 56000 SW Label (FXTW)
13 822E 17030 Pillar Left Cover
14 822E 17180 (SCC) LH Top Cover (REP 99.1.1)
15 – Screw TP Black
16 050E 31390 Add 2 MM Mat Tray
17 604K 96990 Inner Cover Kit (Item 6, 12) (FX)
18 604K 97000 Inner Cover Kit (Item 6, 12) (APO/GCO)
19 604K 97060 Front Cover Kit (Item 1, 2)

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Parts List
PL 19.2 Cover (2/2)
1 822E 17120 STM Cover
2 822E 17191 RH Top Cover
3 822E 17230 (SCC) RH Reare Cover (REP 99.1.1)
4 822E 17240 (SCC) LH Rear Cover (REP 99.1.1)
5 – Rear Lower Cover Assembly (Item 6, 14) (REP 19.2.1)
6 822E 17270 (SCC) EPSV Cover (FX Only) (REP 99.1.1)
7 890E 82910 Label-PTT (APO)
8 – Outlet Labe
9 822E 17150 Blind FAX Cover
10 848E 87760 Blind Cover (Platen Machine Only)
11 – Earth Label
12 – (SCC) Data FX Plate (REP 99.1.1)
13 – Rear Cover (REP 19.1.5)
14 – Lower Rear Cover (P/O Item 5)
15 604K 97030 Rear Lower Cover Kit (Item 5, 11) (FX)
16 604K 97040 Rear Upper Cover Kit (Item 8, 13) (FX)
– 604K 97050 Rear Upper Cover Kit (Item 8, 13) (APO/GCO)
PL 35.1 Control Unit
1 – ESS PWB Chassis Assembly (PL 35.2)
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PL 35.2 ESS PWB Chassis Component
1 – ESS Chassis
2 101K 68970 HDD Chassis Assembly
3 869E 11550 HDD Kit
4 101K 69410 PEX GBE PWB Assembly (Option)
– 604K 97630 Multi Channel Kit (Option)
5 – ESS Upper Panel
6 960K 83753 (SCC) (ISC) ESS PWB (REP 99.1.1)
7 – EEPROM Assembly MAC
8 – ESS Fan Bracket
9 – ESS Fan
10 101K 69711 WLAN Converter (Option)
11 120K 93130 Adapter Assembly (Option)
12 117K 48970 LAN Cable Assembly (Option)
13 540K 20851 Memory Card
14 – ESS PWB Chassis Assembly (REP 35.2.1)
PL 56.1 DADF Accessory
1 004K 03410 DADF Platen Cushion (REP 56.1.2)
2 859K 01860 DADF (PL 56.2) (REP 56.1.1)
3 – Inst MIX Label
– – Inst MIX Label (Option) (P/O Item 4) (FXCL)
– – Inst MIX Label (Option) (P/O Item 4) (FXTW)
– – Inst MIX Label (Option) (P/O Item 4) (FXK)
– – Inst MIX Label (Option) (P/O Item 4) (ENG)
4 604K 97660 DADF Kit (Option) (Item 1-3) (FX)
– 604K 97690 DADF Kit (Option) (Item 1-3) (APO/GCO)
5 604K 97680 DADF Cover LH Kit (Option) (Item 3, PL 56.2 Item 10)
(FX)
– 604K 97940 DADF Cover LH Kit (Option) (Item 3, PL 56.2 Item 10)
(APO/GCO)
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PL 56.2 DADF Component
1 859K 01860 Feeder Assembly DADF 301S (Item 2-14) (REP 56.2.2)
2 – (SCC) DADF Base Frame (PL 56.3) (P/O Item 1) (REP
99.1.1)
3 050K 73350 (SCC) Document Tray (PL 56.11) (REP 99.1.1)
4 – (SCC) DADF Rear Cover (P/O Item 1) (REP 99.1.1)
5 822E 17001 (SCC) DADF Front Cover (REP 56.2.1, REP 99.1.1)
6 – Registration Pinch Cover (P/O Item 1)
7 – (SCC) Tray Stopper (P/O Item 1) (REP 99.1.1)
8 – Front Hinge Bracket (P/O Item 1)
9 – Rear Hinge Bracket (P/O Item 1)
10 – Upper Feeder Assembly (PL 56.4) (REP 56.2.4)
11 960K 78320 (SCC) DADF PWB (REP 56.2.3, REP 99.1.1)
12 952K 20330 (SCC) DADF I/F Wire Harness (REP 99.1.1)
13 859K 01880 (SCC) DADF Feeder Assembly (REP 56.2.5, REP
99.1.1)
14 930W 00121 (SCC) DADF Feeder Cover Sensor (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) DADF Feeder Cover Sensor (Alternate) (REP
99.1.1)
15 121K 35830 (SCC) Stamp Solenoid (Option) (REP 99.1.1)
16 952K 20440 (SCC) Stamp SOL, DADF Harness (REP 99.1.1)
17 – Stamp SOL Cover
18 604K 97680 DADF Cover LH Kit (Option) (Item 10, PL 56.1 Item 3)
(FX)
– 604K 97940 DADF Cover LH Kit (Option) (Item 10, PL 56.1 Item 3)
(APO/GCO)
PL 56.3 DADF Base Frame
1 – (SCC) DADF Base Frame (Item 2-20) (REP 99.1.1)
2 – (SCC) DADF Base Frame (P/O Item 1) (REP 99.1.1)
3 036K 92300 (SCC) Left Counter Balance (FX Only) (REP 56.3.1,
REP 99.1.1)
4 036K 92130 (SCC) Right Counter Balance (FX Only) (REP 56.3.2,
REP 99.1.1)
5 – Spring CVT (P/O Item 1)
6 – Chute CVT (P/O Item 1)
7 – Stopper CVT (P/O Item 1)
8 – Registration Pinch Roller (Short) (P/O Item 1)
9 – Registration Pinch Roller (Long) (P/O Item 1)
10 – Gate Pad Assembly (P/O Item 1)
11 – Seal Chute 2 (P/O Item 1)
15 – Seal B1 (P/O Item 1)
18 – Shaft (P/O Item 1)
19 – Spring (Hook: C, O) (P/O Item 1)
20 – Spring (Hook: C, C) (P/O Item 1)
21 604K 97650 DADF Counterbalance Kit (Option) (Item 3, 4)
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PL 56.4 Upper Feeder
1 – Upper Feeder Assembly (Item 2-19)
2 – DADF Feeder Assembly (P/O Item 1)
3 – Feed Roll Nudger Roll Assembly (PL 56.5)
4 – (SCC) Upper Feeder Cover (P/O Item 1) (REP 99.1.1)
5 – Pinch Roller Takeaway (Item 16-18) (P/O Item 1)
6 – Bracket (P/O Item 1)
7 – Jam Label (P/O Item 1)
8 – Ground Plate (P/O Item 1)
9 – Exit Spring (P/O Item 1)
10 – Handle Lever (P/O Item 1)
11 – Actuator (Document Set) (P/O Item 1)
12 – Actuator Stopper (P/O Item 1)
14 – Link Set (P/O Item 1)
15 – TA Spring (P/O Item 1)
16 – Shaft (P/O Item 5)
17 – Pinch Roller (P/O Item 5)
18 – Pinch Roller (P/O Item 5)
19 – Interlock Seal Assembly (P/O Item 1)
20 604K 97670 DADF Feeder Kit (Option) (Item 3, PL 56.13 Item 4, 5)
(FX)
PL 56.5 Feed Roll Nudger Roll Assembly
1 – Feed Roll Nudger Roll Assembly (Item 2-16) (REP
56.5.1)
2 – Feeder Roll Assembly (P/O Item 1)
3 – Brake Assembly (P/O Item 1)
4 – Feed Gear (P/O Item 1)
5 – Feed Idler Gear (P/O Item 1)
6 – TL Pin (P/O Item 1)
7 – Feed Gear (P/O Item 1)
8 – Feed Rear Handle (P/O Item 1)
9 – Metal Bearing Powdered (P/O Item 1)
10 – Feed Shaft Assembly (P/O Item 1)
11 – Nudger Shaft Assembly (P/O Item 1)
12 – Nudger Housing (P/O Item 1)
13 – Idler Pin (P/O Item 1)
14 – Nudger Gear (P/O Item 1)
15 – Nudger CRU Housing (P/O Item 1)
16 – Feed Front Handle (P/O Item 1)
17 604K 97930 DADF Feeder Kit (Option) (Item 2, PL 56.13 Item 4, 5)
(APO/GCO)
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PL 56.6 DADF Feed Motor, Harness Guide
1 – Harness Guide (REP 56.6.1)
2 – DADF Feed Motor Assembly (Item 3-5) (REP 56.6.2)
3 127K 72911 (SCC) DADF Feed Motor (REP 99.1.1)
4 – Idler Motor Gear(P/O Item 2)
5 – Motor Bracket Assembly (P/O Item 2)
6 – (SCC) Sig 2 D DADF Harness Assembly (REP 99.1.1)
7 930W 00121 (SCC) DADF Document Set Sensor (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) DADF Document Set Sensor (Alternate) (REP
99.1.1)
8 – (SCC) Wire Harness (Motor/Clutch) (REP 99.1.1)
PL 56.7 DADF Feeder Rear Frame
1 – REGI Pulley
2 121K 52310 (SCC) DADF Feed Clutch (REP 99.1.1)
3 121K 52310 (SCC) DADF T/A Clutch (REP 99.1.1)
4 – Clutch Gear Bracket Assembly
5 – Exit Gear
6 – Exit Gear Idler
7 – Lock Gear
8 – (SCC) Exit Nip Release Solenoid (P/O Item 23) (REP
99.1.1)
9 – Gear Cam Spring
10 – Cam Gear
11 – Link Invert Spring
12 – Set Link
13 – Stopper Link
14 – Idler Spring
15 – Idler Gear Bracket
16 – Gear Pulley
17 – Gear Idler T17
18 – KL Ring
19 – Tension Bracket Assembly
20 930W 00121 (SCC) DADF Home Position Sensor (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) DADF Home Position Sensor (Alternate) (REP
99.1.1)
21 – DADF Drive Belt (REP 56.7.1)
22 – Tension Spring
23 – Roller
24 121K 57710 Lock Solenoid Assembly (Item 8, 25)
25 – Solenoid Bracket (P/O Item 23)
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PL 56.8 DADF Feeder Front Frame
1 – Earth Roller Plate
2 – Earth Roller 2 Plate
3 – Handle Knob Bracket
4 – Gear Idler
5 – Gear Handle
6 – Handle Knob
7 – REGI Knob Gear
PL 56.9 DADF Tray, Chute
1 050K 73350 (SCC) Document Tray (PL 56.11) (REP 56.9.1, REP
99.1.1)
2 – Retard Chute Assembly (PL 56.13) (REP 56.9.2)
3 – Invert Chute Assembly (PL 56.12) (REP 56.9.3)
4 – FLT Chute Assembly
5 – Floating Spring
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PL 56.10 DADF Roller, Sensor Bracket
1 – Plastic Bearing Sleeve
2 – DADF Takeaway Roll (REP 56.10.1)
3 – Exit Roll Assembly
4 – Out Roller Assembly
5 – REGI Roller Assembly
6 – Sensor REGI Bracket Assembly (PL 56.14) (REP
56.10.2)
7 – Sensor APS Bracket Assembly (Item 8) (REP 56.10.2)
8 930W 00121 (SCC) DADF Aps Sensor 1 (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) DADF Aps Sensor 1 (Alternate) (REP 99.1.1)
11 930W 00121 (SCC) DADF Invert Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) DADF Invert Sensor (Alternate) (REP 99.1.1)
12 – Ring KL
PL 56.11 Document Tray
1 050K 73350 (SCC) Tray Assembly (Item 2-19) (REP 99.1.1)
2 – (SCC) Upper Tray (P/O Item 1) (REP 99.1.1)
3 – Cover Tray (P/O Item 1)
4 – Sensor Tray Bracket Assembly (Item 5-8) (P/O Item 1)
5 – Sensor Bracket (P/O Item 4)
6 930W 00121 (SCC) DADF Tray Set Guide Sensor 1 (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) DADF Tray Set Guide Sensor 1 (Alternate) (REP
99.1.1)
99.1.1)
99.1.1)
99.1.1)
99.1.1)
9 – Scatter Guide Assembly (P/O Item 1)
10 – Front Side Guide (P/O Item 1)
11 – Rear Side Guide (P/O Item 1)
12 – Gear Pinion (P/O Item 1)
13 – Rack Spring (P/O Item 1)
14 – APS Tray Actuator (P/O Item 1)
15 – Front Gear Guide (P/O Item 1)
16 – Rear Gear Guide (P/O Item 1)
17 930W 00121 (SCC) Document Tray Size Sensor 1 (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) Document Tray Size Sensor 1 (Alternate) (REP
99.1.1)
18 930W 00121 (SCC) Document Tray Size Sensor 2 (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) Document Tray Size Sensor 2 (Alternate) (REP
99.1.1)
19 – (SCC) Sig 1 D DADF Harness Assembly (P/O Item 1)
(REP 99.1.1)
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Parts List
PL 56.12 Invert Chute
1 – Invert Chute Assembly (Item 2-14)
2 – Invert Chute (P/O Item 1)
3 – Pre REGI Actuator (P/O Item 1)
4 – Torsion ACT Spring (P/O Item 1)
5 – Out W Seal Assembly (P/O Item 1)
6 – Out S Seal Assembly (P/O Item 1)
7 – Gate Pad Assembly (P/O Item 1)
8 – Invert Actuator (P/O Item 1)
9 – Invert Gate (P/O Item 1)
10 – Aps1 Actuator (P/O Item 1)
11 – APS 2 Actuator (P/O Item 1)
12 – Aps2 Dummy Actuator (P/O Item 1)
13 – Aps3 Actuator (P/O Item 1)
14 – APS 2 Spring
PL 56.13 Retard Chute
1 – Retard Chute Assembly (Item 2-21)
2 – Retard Chute (P/O Item 1)
3 – Retard CRU Cover Assembly (P/O Item 1)
4 – Retard Roll Assembly (P/O Item 1) (REP 56.13.1)
5 – Retard Shaft (P/O Item 1)
6 – Housing Retard (P/O Item 1)
7 – Retard Spring (P/O Item 1)
8 – Out W Seal Assembly (P/O Item 1)
9 – Out S Seal Assembly (P/O Item 1)
10 – Pad Assembly (P/O Item 1)
11 – Set Gate (P/O Item 1)
12 – Torsion.set Spring (P/O Item 1)
13 – Exit Pinch Roller Assembly (Item 14-17) (P/O Item 1)
14 – Exit Release Shaft (P/O Item 13)
15 – Exit R Holder (P/O Item 13)
16 – Exit F Holder (P/O Item 13)
17 – Exit Pinch Roller (P/O Item 13)
18 – Exit Spring (P/O Item 1)
19 – Plastic Bearing Sleeve (P/O Item 1)
20 – Exit Cam 2 Link (P/O Item 1)
21 – Retard Label (P/O Item 1)
22 604K 97930 DADF Feeder Kit (Option) (Item 4, 5, PL 56.5 Item 2)
(APO/GCO)
23 604K 97670 DADF Feeder Kit (Option) (Item 4, 5 PL 56.4 Item 3) (FX)
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PL 56.14 Sensor Bracket
1 – Sensor REGI Bracket Assembly (Item 2-6)
2 – REGI Guide Sensor (P/O Item 1)
3 930W 00121 (SCC) DADF REGI. Sensor (Alternate) (REP 99.1.1)
– 930W 00113 (SCC) DADF REGI. Sensor (Alternate) (REP 99.1.1)
4 930W 00121 (SCC) DADF Pre REGI. Sensor (Alternate) (REP
99.1.1)
– 930W 00113 (SCC) DADF Pre REGI. Sensor (Alternate) (REP
99.1.1)
5 – REGI Actuator (P/O Item 1)
6 – Torsion ACT Spring (P/O Item 1)
98.1 Screws Table 1
Item PART NO. Description
Table 1
AQ 252W 31350 Washer Nylon
Item PART NO. Description AR 256W 29278 Washer Spring Lock
A 112W 27677 Screw Del3 Sems TP Head Red AS 271W 11250 Pin Dowel
B 112W 87688 Screw Sems Hex Head AT 271W 21050 Pin Dowel
C 113W 16088 Screw Pan Head AU 271W 21060 Pin Parallel
D 113W 20478 Screw Tp Head AV 271W 28250 Pin Dowel
E 113W 20677 Screw TP Head Red AW 271W 28260 Pin Parallel
F 113W 20678 Screw TP Head AX 271W 28650 Pin Dowel
G 113W 20698 Screw Tp Head Round AY 271W 28850 Pin
H 113W 20878 Screw TP Head AZ 285W 15851 Pin Spring Slotted Tubular
J 113W 27488 Screw Pan Head BA 285W 16051 Pin Spring Slotted Tubular
K 113W 27688 Screw Pan Head BB 285W 16251 Pin Spring Slotted Tubular
L 113W 35578 Screw Tp Head BC 285W 21251 Pin Spring Slotted Tubular
M 115W 27878 Screw LP Bind Shuthead BD 285W 21651 Pin Spring Slotted Tubular
N 116W 27478 Screw Bind Head BE 285W 28051 Pin Spring Slotted Tubular
P 116W 27678 Screw Bind Head BF 354W 13278 Ring E
Q 141W 35651 Screw Set W Point BG 354W 21254 Ring KL Clip
R 153W 16088 Screw Wp TP Head BH 354W 21278 Ring E
S 153W 16288 Screw Wp Tp Head BJ 354W 24254 Ring KL Clip
T 153W 17688 Screw Wp TP Head BK 354W 24278 Ring E
U 153W 17888 Screw Wp TP Head BL 354W 27254 Ring KL Clip
V 153W 18088 Screw Wp Tp Head BM 354W 27278 Ring E
W 153W 27678 Screw Del2 Bind Head BN 370W 32050 Insert Nut T
X 158W 27688 Screw Del3 Tp Head Round BP 370W 32450 Insert Nut T
Y 158W 27878 Screw Del3 TP Head BQ 405W 00111 Clutch Oneway Ncz
Z 158W 27888 Screw Del3 Tp Head Round BR 405W 00126 Clutch Oneway Ewc
AA 158W 35878 Screw Del3 Tp Head BS 405W 00131 Clutch Oneway Owc
AB 158W 45078 Screw Del3 Tp Head BT 405W 00135 Clutch Oneway Owc
AC 184W 04178 Screw Knurling Flat Head BU 413W 08350 Bearing Ball
AD 201W 29278 Nut Hexagon BV 413W 60270 Bearing Ball China Local
AE 237W 00178 Nut SPECial BW 413W 70150 Bearing Ball HR
AF 251W 21278 Washer Plain BX 413W 75959 Bearing Powdered Metal
AG 251W 26278 Washer Plain BY 413W 77559 Bearing Powdered Metal
AH 251W 31178 Washer Plain BZ 413W 79359 Bearing Powdered Metal
AJ 252W 24350 Washer CA 413W 85459 Bearing Powdered Metal
AK 252W 27250 Washer Plain CB 413W 90350 Bearing Ball
AL 252W 27350 Washer Nylon CC 413W 96750 Bearing Ball
AM 252W 27450 Washer Nylon CD 413W 96950 Bearing Ball
AN 252W 29250 Washer Plaw CE 158W 27678 Screw
AP 252W 29450 Washer Ny 8 1 CF 115W 28078 LP Bind Shuthad Screw
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Version 1.2 5-98 98. Screws
Table 1
Item PART NO. Description
CG 354W 19278 Ring E
CH 113W 36078 Screw Tp Head
Navi 1.1 Processor + Option Navi 2.1 IOT 1of2
Version 1.2 10/2015 5.3 Parts Navi

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Version 1.2 5-100 5.3 Parts Navi
Navi 2.2 IOT 2of2
Figure 1 j0mb530202
Chapter 6 General
6 General
6.1 Specification 6.1.28.12 Image Information Transmission Time.............................................................. 42
6.1.1 DC-V C2265/C2263 Product Name/FWSS Code/Product Code/XJ Code/Serial No. 5 6.1.28.13 Receive Properties........................................................................................... 43
6.1.2 DC-V C2263/C2265 Options ................................................................................... 6 6.1.29 Print Feature ......................................................................................................... 43
6.1.3 Configuration .......................................................................................................... 12 6.1.30 Billing meter .......................................................................................................... 45
6.1.4 Operation Mode ...................................................................................................... 12
6.1.5 Machine Dimension and Basis Weight ..................................................................... 13
6.2 Tools/Service Consumables/Consumables
6.2.1 Tools and Service Consumables ............................................................................. 47
6.1.5 Detailed Machine Sizes ........................................................................................... 14
6.1.6 Installation Space.................................................................................................... 16 6.2.2 Consumables ......................................................................................................... 48
6.1.7 Levelness ............................................................................................................... 18 6.3.1 DC330 Input Component Check List
6.1.8 Operating Air Pressure ............................................................................................ 19 6.3.1.1 DC330 Input Component Check List (DADF) ........................................................ 49
6.1.9 Electrical Specification ............................................................................................ 19 6.3.1.2 DC330 Input Component Check List (IPoC) .......................................................... 50
6.1.10 Noise .................................................................................................................... 20 6.3.1.3 DC330 Input Component Check List (IOT) ............................................................ 51
6.1.11 Installation Environment........................................................................................ 20
6.1.12 Warm Up Time ...................................................................................................... 21 6.3.2 DC330 Output Component Check List
6.1.13 FCOT.................................................................................................................... 21 6.3.2.1 DC330 Output Component Check List (DADF)...................................................... 53
6.1.14 Copy Speed .......................................................................................................... 22 6.3.2.2 DC330 Output Component Check List (IPoC) ....................................................... 54
6.1.15 Tray (Paper Feed) ................................................................................................. 24 6.3.2.3 DC330 Output Component Check List (IOT) ......................................................... 55
6.1.16 Factory Default Sizes ............................................................................................ 25
6.1.17 Classifications and Paper Types............................................................................ 26 6.3.3 DC140 Analog Monitor
6.1.18 Auto 2 Sided Printing ............................................................................................. 27 6.3.3 DC140 Analog Monitor ............................................................................................ 63
6.1.19 Output Feature ...................................................................................................... 27 6.3.4 DC135 HFSI Counters
6.1.20 Resolution/Gradation............................................................................................ 28 6.3.4.1 DC135 HFSI Counters (IOT)................................................................................. 67
6.1.21 Paper Supply Feature............................................................................................ 29 6.3.4.2 DC135 HFSI Counters (DADF) ............................................................................. 69
6.1.22 Image Loss ........................................................................................................... 29 6.3.4.3 DC135 HFSI Counters (IPoC)............................................................................... 70
6.1.23 Print Area .............................................................................................................. 30
6.1.24 Alignment Specification ......................................................................................... 30 6.3.5 DC612 Test Pattern Print
6.1.25 Controller Specifications ....................................................................................... 31 6.3.5.1 Print Test Pattern Output Setting........................................................................... 71
6.1.26 Scan Feature ........................................................................................................ 33 6.3.5.2 IOT_LPH ............................................................................................................. 71
6.3.5.3 Controller............................................................................................................. 72
6.1.27 searchable PDF 6.3.5.4 IISS...................................................................................................................... 74
6.1.27.1 Guarantee Conditions - Black & White................................................................. 35
6.1.27.2 Chart.................................................................................................................. 35 6.3.6 NVM 711 DADF List
6.1.27.3 Recognition Rate/Accuracy Rate of Upright Image (Reference Rate) .................. 35 6.3.6 NVM 711 DADF List................................................................................................. 75
6.1.27.4 OCR Productivity (Reference value) ................................................................... 36
6.3.7 NVM 710_715 Ipoc NVM List
6.1.28 Fax Kit 3 6.3.7 NVM 710_715 Ipoc NVM List ................................................................................... 83
6.1.28.1 About FAX Kit 3................................................................................................... 37
6.1.28.2 Maximum Configuration ..................................................................................... 37 6.3.8 NVM 740_IOT Manager List
6.1.28.3 Connectable Network......................................................................................... 38 6.3.8 NVM 740_IOT Manager List .................................................................................... 101
6.1.28.4 Communication Alignment ................................................................................. 38
6.3.9 NVM 741_Drive List
6.1.28.5 Gradation........................................................................................................... 39
6.3.9 NVM 741_Drive List................................................................................................. 103
6.1.28.6 Communication Mode ........................................................................................ 39
6.1.28.7 Resolution.......................................................................................................... 40 6.3.10 NVM 742_Paper Handling List
6.1.28.8 Communication Image Size................................................................................ 40 6.3.10 NVM 742_Paper Handling List............................................................................... 111
6.1.28.9 Encoding Method ............................................................................................... 41
6.1.28.10 Communication Control Method ....................................................................... 41 6.3.11 NVM 744_Fusing Unit List
6.1.28.11 Minimum Transmission Time............................................................................ 42 6.3.11 NVM 744_Fusing Unit List ..................................................................................... 153
Version 1.2 10/2015

6-1
DC-V C2265/C2263 General
DC-V C2265/C2263 10/2015
General
Version 1.2 6-2
6.3.12 NVM 746_X'fer 1 List 6.3.34 NVM720 Cont-Meter List

6.3.12 NVM 746_X'fer 1 List ............................................................................................. 159 6.3.34 NVM720 Cont-Meter List ....................................................................................... 437
6.3.13 NVM 749_LPH List 6.3.35 NVM730 Cont-Mastor List

6.3.13 NVM 749_LPH List ................................................................................................ 165 6.3.35 NVM730 Cont-Master List ..................................................................................... 439
6.3.14 NVM 750_Xero/Clean 1 List 6.3.36 NVM770/771 Cont-In/Out Port Protocol List
6.3.14 NVM 750_Xero/Clean 1 List................................................................................... 173 6.3.36 NVM770/771 Cont-In/Out Port Protocol List........................................................... 441
6.3.15 NVM 751_Xero/Clean 2 List 6.3.37 NVM780 Cont-IOTsc List

6.3.15 NVM 751_Xero/Clean 2 List................................................................................... 195 6.3.37 NVM780 Cont-IOTsc List....................................................................................... 453
6.3.16 NVM 752_Process Control 1 List 6.3.38 NVM785 Cont-IITsc List

6.3.16 NVM 752_Process Control 1 List............................................................................ 213 6.3.38 NVM785 Cont-IITsc List ........................................................................................ 459
6.3.17 NVM 753_Process Control 2 List 6.3.39 NVM790/791 Cont-UI List

6.3.17 NVM 753_Process Control 2 List............................................................................ 233 6.3.39 NVM790/791 Cont-UI List ..................................................................................... 461
6.3.18 NVM 754_Process Control 3 List 6.3.40 NVM800 Cont-Print Service List
6.3.18 NVM 754_Process Control 3 List............................................................................ 263 6.3.40 NVM800 Cont-Print Service List ............................................................................ 465
6.3.19 NVM 755_Process Control 4 List 6.3.41 NVM803 Cont-Print Service HP-GL List
6.3.19 NVM 755_Process Control 4 List............................................................................ 293 6.3.41 NVM803 Cont-Print Service HP-GL List................................................................. 473
6.3.20 NVM 756_Process Control 5 List 6.3.42 NVM809 Cont-Print Service 201H List
6.3.20 NVM 756_Process Control 5 List............................................................................ 319 6.3.42 NVM809 Cont-Print Service 201H List ................................................................... 475
6.3.21 NVM 759_Registration Control List 6.3.43 NVM810 Cont-Copy Service List
6.3.21 NVM 759_Registration Control List ........................................................................ 361 6.3.43 NVM810 Cont-Copy Service List ........................................................................... 477
6.3.22 NVM 761_Deve List 6.3.44 NVM820 Cont-FAX Service 1 List

6.3.22 NVM 761_Deve List............................................................................................... 365 6.3.44 NVM820 Cont-FAX Service 1 List .......................................................................... 483
6.3.23 NVM 764_Output Device List 6.3.45 NVM823 Cont-FAX Service 2 List
6.3.23 NVM 764_Output Device List ................................................................................. 375 6.3.45 NVM823 Cont-Fax Service 2 List ........................................................................... 487
6.3.24 NVM 766_Remote 1 List 6.3.46 NVM826 Cont-FAXMini List

6.3.24 NVM 766_Remote 1 List ........................................................................................ 377 6.3.46 NVM826 Cont-FaxMini List.................................................................................... 489
6.3.25 NVM 980_Process Control 6 List 6.3.47 NVM830 Cont- Internet FAX Service List
6.3.25 NVM 980_Process Control 6 List............................................................................ 379 6.3.47 NVM830 Cont-Internet Fax Service List ................................................................. 505
6.3.26 NVM 989_CRUM List 6.3.48 NVM840 Cont- Scan Service List
6.3.26 NVM 989_CRUM List ............................................................................................ 407 6.3.48 NVM840 Cont-Scan Service List ........................................................................... 507
6.3.27 NVM 998_Marking System List 6.3.49 NVM848 Cont- Scan Service Selene List
6.3.27 NVM 998_Marking System List .............................................................................. 409 6.3.49 NVM848 Cont-Scan Service Selene List................................................................ 511
6.3.31 NVM700 Cont-Common 1 List 6.3.50 NVM850 Cont- EP-SV Service List
6.3.31 NVM700 Cont-Common 1 List ............................................................................... 411 6.3.50 NVM850 Cont- EP-SV Service List ........................................................................ 513
6.3.32 NVM701 Cont-Common 2 List 6.3.51 NVM855 Cont- EP-SV/BOX Service 2 List
6.3.32 NVM701 Cont-Common 2 List ............................................................................... 429 6.3.51 NVM855 Cont-EP-SV/BOX Service 2 List.............................................................. 515
6.3.33 NVM702/709 Cont-Common 3 List 6.3.52 NVM856 Cont- EP-SV/BOX Service 3 List
6.3.33 NVM702/709 Cont-Common 3 List ........................................................................ 435 6.3.52 NVM856 Cont-EP-SV/BOX Service 3 List.............................................................. 519
6.3.53 NVM857 Cont- EP-SV/BOX Service 4 List 6.4.2.26 DC924 TRC Adjustment (MAX Setup) ................................................................ 574
6.3.53 NVM857 Cont-EP-SV/BOX Service 4 List .............................................................. 521 6.4.2.27 DC940 Procon On / Off Print (MAX Setup) ........................................................... 574
6.3.54 NVM858 Cont- EP-SV/BOX Service 5 List 6.4.2.28 DC945 IIT Calibration (MAX Setup)
6.3.54 NVM858 Cont-EP-SV/BOX Service 5 List .............................................................. 523 6.4.2.28.1 DC945 White Reference Adjustment (MAX Setup - IIT Calibration)................... 575
6.4.2.28.2 DC945 CCD Calibration (MAX Setup - IIT Calibration) ...................................... 575
6.3.55 NVM859 Cont- EP-SV/BOX Service 6 List 6.4.2.28.3 DC945 Optical Axis Correction (MAX Setup - IIT Calibration) ............................ 576
6.3.55 NVM859 Cont-EP-SV/BOX Service 6 List .............................................................. 525 6.4.2.29 DC949 Default Developer ATC Setup ................................................................. 576
6.4.2.30 DC950 ATC Sensor Setup (MAX Setup) ............................................................. 577
6.3.56 NVM870/880/900/901 Diagnosis List
6.4.2.31 DC991 Adjust Toner Density (MAX Setup) .......................................................... 577
6.3.56 NVM870/880/900/901 Diagnosis List .................................................................... 527
6.4.2.32 Back Up / Restore ESS ....................................................................................... 578
6.3.57 NVM910/920 Madia Print/Cont Web-EP Service List 6.4.2.33 Delete All Certificates / Initialize Settings............................................................. 580
6.3.57 NVM910/920 Madia Print/Cont Web-EP Service List.............................................. 539 6.4.2.34 Power ON Self Test (Common KO/CE Function) ................................................. 580
6.4.2.35 Quick Setup Home (Common KO/CE Function) .................................................. 581
6.4 Service Mode 6.4.2.36 Software Upgrade (Device UI Method)................................................................ 581
6.4.2.37 ESS System Component Diagnostic Function (DMP-XI) ..................................... 582
6.4.1 How to Use the Service Mode 6.4.2.38 UI (Control Panel) Self Diagnostic Function......................................................... 583
6.4.1.1 UI Diagnostic Mode Structure ............................................................................... 545
6.4.1.2 How to Enter the CE Mode..................................................................................... 546 6.5 Fax Related Information
6.4.1.3 How to Exit from the CE Mode................................................................................ 547 6.5.1 Activity Report (User Mode) ..................................................................................... 585
6.4.1.4 Printing Various Reports....................................................................................... 547 6.5.2 Activity Report (CE Mode)........................................................................................ 586
6.4.1.5 Main Reports........................................................................................................ 548 6.5.3 Protocol Monitor...................................................................................................... 587
6.4.1.6 NVM Settings Recovery Tool ................................................................................ 549
6.4.1.7 AST (Analysis Support Tool)................................................................................. 554 6.5.4 Protocol Trace
6.5.4.1 Protocol Trace...................................................................................................... 589
6.4.2 How to Use the DC Code 6.5.4.2 FCF/FIF Description............................................................................................. 590
6.4.2.1 EP-BB Registration (EP Service) .......................................................................... 555 6.5.4.3 Bit 7 Description ................................................................................................... 590
6.4.2.2 DC118 Jam Counter (Faults) ................................................................................ 560 6.5.4.4 Bit 6 Description ................................................................................................... 591
6.4.2.3 DC120 Failure Counter (Faults) ............................................................................ 560 6.5.4.5 Bit 16 Description ................................................................................................. 591
6.4.2.4 DC122 Shutdown History (Faults)......................................................................... 561 6.5.4.6 Bit 15 Description ................................................................................................. 592
6.4.2.5 DC129 System Registration Adjustment............................................................... 561 6.5.4.7 Bit 14~11 Description ........................................................................................... 592
6.4.2.6 DC131 NVM Read / Write...................................................................................... 562 6.5.4.8 Bit 10 Description ................................................................................................. 593
6.4.2.7 DC132 Machine ID / Billing Data (Adjustment / Others) .......................................... 563 6.5.4.9 Bit 9 Description ................................................................................................... 593
6.4.2.8 DC135 HFSI Counter (Adjustment / Others) .......................................................... 564 6.5.4.10 Bit 24, 32, 40, 48, 56, 64, 72, 80, 88, 96, 104, 112 Description................................ 594
6.4.2.9 DC140 Analog Monitor (IO Check) ........................................................................ 564 6.5.4.11 Bit 21~23 Description ......................................................................................... 594
6.4.2.10 Software Options ............................................................................................... 565 6.5.4.12 Bit 19, 20 Description .......................................................................................... 595
6.4.2.11 Delete All Data.................................................................................................... 565 6.5.4.13 Bit 17, 18 Description .......................................................................................... 595
6.4.2.12 DC301 Initialize NVM ......................................................................................... 566 6.5.4.14 Bit 31 Description ............................................................................................... 596
6.4.2.13 DC330 Component Control (IO Check) ............................................................... 566 6.5.4.15 Bit 28 Description ............................................................................................... 596
6.4.2.14 DC355 Initialize Hard Disk .................................................................................. 567 6.5.4.16 Bit 27 Description ............................................................................................... 597
6.4.2.15 DC355 Hard Disk Failure Prediction Test (Sub System)....................................... 567 6.5.4.17 Bit 26 Description ............................................................................................... 597
6.4.2.16 DC500 Blank Page Threshold Value (Sub System) ............................................. 568 6.5.4.18 Bit 25 Description ............................................................................................... 598
6.4.2.17 Signals Sending Test (Sub System/Fax Diagnostics) .......................................... 568 6.5.4.19 Bit 1, 3, 33~38, 47, 49~51, 53~55, 57, 59, 60, 62, 65~71, 73~75, 81~84, 87, 92~95, 97~99, 101, 102
6.4.2.18 Relay On/Off Test (Sub System/Fax Diagnostics) ............................................... 569 Description ...................................................................................................................... 598
6.4.2.19 DC527 ADF Independent Operation (Sub-System)............................................. 570 6.5.4.20 Bit 46 Description ............................................................................................... 599
6.4.2.20 DC612 Print Test Pattern .................................................................................... 570 6.5.4.21 Bit 45 Description ............................................................................................... 600
6.4.2.21 DC671 Registration Measuring Cycle (Registration) ........................................... 571 6.5.4.22 Bit 44 Description ............................................................................................... 600
6.4.2.22 DC673 Registration Control Sensor Check Cycle (Registration).......................... 571 6.5.4.23 Bit 43 Description ............................................................................................... 601
6.4.2.23 DC675 Registration Control Setup Cycle (Registration) ...................................... 572 6.5.4.24 Bit 42 Description ............................................................................................... 601
6.4.2.24 DC912 Adjust Image Transfer (Common KO/CE Function) ................................. 572 6.5.4.25 Bit 41 Description ............................................................................................... 602
6.4.2.25 DC919 Color Balance Adjustment (MAX Setup) .................................................. 573 6.5.4.26 Bit 79 Description ............................................................................................... 602
Version 1.2 10/2015

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DC-V C2265/C2263 10/2015
General
Version 1.2 6-4
6.5.4.27 Bit 78 Description................................................................................................ 603

6.5.4.28 Bit 77 Description................................................................................................ 603
6.5.4.29 Bit 76 Description................................................................................................ 604
6.5.4.30 Bit 105~109 Description ..................................................................................... 604
6.5.5 Super G3 Fax

6.5.5.1 Super G3 Fax ....................................................................................................... 605
6.5.5.2 V.8 CM/JM Signal ................................................................................................. 606
6.5.5.3 V.8 Operation / Auto Send ..................................................................................... 607
6.5.5.4 V.8 Operation/Manual Send ................................................................................. 608
6.5.5.5 Troubleshooting of Super G3 Fax.......................................................................... 608
6.1.1 DC-V C2265/C2263 Product Name/FWSS Code/Product
Code/XJ Code/Serial No.
Table 1 [Main Unit]
Region Product Name Model Platen/DADF HDD/Memory Card Product Code FWSS Code XJ Code Serial No.
FX DocuCentre-V C2263_JP CP Platen Hard Disk NC100502 FA3 400001 to 403000
FX DocuCentre-V C2263_JP CPFS DADF Hard Disk NC100503 FA4 403001 to 458000
APO(ENG) ENG CP DADF 1T HDD Neutral CP DADF Hard Disk TC101095 - FA7 461001 to 478000
APO(ENG) DocuCentre-V C2263_ENG CP DADF Hard Disk TC101044 -
APO(ENG) DocuCentre-V C2265_ENG CP DADF Hard Disk TC101046 -
APO(ENG) DocuCentre-V C2263_ENG CPS DADF Hard Disk TC101045 -
APO(ENG) DocuCentre-V C2265_ENG CPS DADF Hard Disk TC101047 -
FXK KO CPS DADF 1T HDD Neutral CPS DADF Hard Disk TC101097 - FA8 478001 to 493000
FXK DocuCentre-V C2263_KO CPS DADF Hard Disk TC101049 -
FXK DocuCentre-V C2265_KO CPS DADF Hard Disk TC101051 -
FXTW TC CPS DADF 1T HDD Neutral CPS DADF Hard Disk TC101100 - FB0 495001 to 498000
FXTW DocuCentre-V C2263_TW CP Platen Memory Card TC101052 - FA9 493001 to 495000
FXTW DocuCentre-V C2263_TW CPS DADF Hard Disk TC101054 -
FXTW DocuCentre-V C2265_TW CPS DADF Hard Disk TC101056 -
FXCL DocuCentre-V C2263_CHN CPS DADF Hard Disk TC101057 - FB1 498001 to 504000
FXCL DocuCentre-V C2265_CHN CPS DADF Hard Disk TC101058 - EZ4 504001 to 507000
Version 1.2 10/2015 6.1.1 DC-V C2265/C2263 Product Name/FWSS Code/Product Code/XJ
6-5
DC-V C2265/C2263 10/2015
General
Version 1.2 6-6 6.1.2 DC-V C2263/C2265 Options
6.1.2 DC-V C2263/C2265 Options

6.1.2.1 IIT Options/Localize Kit
Table 1
FX APO/GCO Product Name English Product Name Product Code Remarks
O O Duplex Auto Document Feeder DADF QC100165 • Device for feeding multiple sheets of originals automatically.
(FXTW) (Automatic Duplex Document Feeder)
O O Wing Table Wing Table EC101625 • A Kit for mounting accessories such as IC Card Gate, for reserving some work space, and etc.
• This can be installed only to the left side of the Document Scanning Section.
O O English Kit - EC103137 • Enables you to change the display of the Control Panel to English. It also comes with a manual that
is related to the main operations.
- O - KIT LOCALIZE TH MF (Thai UI) EC103120 • Enables you to change the display of the Control Panel to Thai. It also comes with a manual that is
related to the main operations.
6.1.2.2 Exit/Output Options
Table 2
O - Extra Center Tray Exit2 Tray EC103172 • This device is required to install two Center Trays.
O O Left Top Tray Side Tray EC103135 • Tray that can output paper for 1 Sided machine with Side 1 facing up.
- O Center Tray Capacity Sensor Lower Full Stack Sensor Kit EC103113 • Sensor for detecting full stack of Exit 1.
O O Finisher A1 Finisher A1 QC100167 • This device enables the printed or copied paper to be stapled before output.
O - Finisher B1 - QC100163 • This device enables the printed or copied paper to be stapled before output.
- O - Finisher B1 EC103114 Same as above
O O Finisher B1 Center-binding Unit Booklet Maker Unit for Finisher B1 QC100044 • This device enables the printed or copied paper to be folded in two and stapled at the fold
line.
O O Finisher B1 2/4 Hole Punch Kit for Finisher B1 QC100047 • This device enables the printed or copied paper to be punched with 2 or 4 holes before
2 / 4 Hole Punch output.
O O Finisher B1 US 2/3 Hole Punch Kit for Finisher B1 QC100046 • This device enables the printed or copied paper to be punched with 2 or 3 holes before
2 / 3 Hole Punch (US Specification) output.
The interval between 2 holes for the 2 / 3 Hole Punch (US Specification) is 70 mm, which is
different from the interval between 2 holes for the 2 / 4 Hole Punch that is 80 mm.
6.1.2.3 Tray /Cabinet Options
Table 3
O O Single Tray Module (STM) 1 Tray Module EC103067 560sheets (@Business/80gsm) x 1 trays
O O Single Tray Module (STM) with Cabinet 1 Tray Module with Cabinet EC103068 Single Tray Module (STM) with Cabinet
O O 3 Tray Cabinet 3 Tray Module EC103069 60sheets (@Business/80gsm) x 3 trays
O - Caster - EC103070 Board with casters
6.1.2.4 Controller Options
Table 4
FX APO/GCO Product Name English Product Name Product Code SW Key Remarks
O O Secondary Ethernet Kit Secondary Ethernet Kit EC103138 Yes • For LAN (Net Port Expansion)
O O Features Extension Kit HDD Extension Kit EC103136 - • Applied copy, booklet copy, copy with date/page number, copy with stamp, copy
management, forced annotation, SOSEKI weight output, UUID annotation. Enable
automatically in HDD.
O - Emulation Kit - EC103094 Yes • This Kit enables printing in HP-GL/2, PC-PR201H, and PCL emulation.
O - Adobe PostScript 3TM Kit - EC103095 Yes • PostScript 3TM Kit for Heisei 2 Font. This Kit enables the device to be used as the
(Heisei 2 Font) PostScript printer and enables it to print in HP-GL/2, PC-PR201H, and PCL emulation.
It also enables printing from a Macintosh.
- O - Adobe PostScript 3 Kit EC103121 Yes • Install the Adobe PostScript 3 Kit to this machine.
O O Multi-Language Font Kit Multi-Language Font Kit EC101145 Yes • [Required options] Printer Kit, Emulation Kit or PostScript 3 Kit (either one for enabling
PCL)
- O - TC/SC Additional Font Kit EC103122 Yes • [Required options] Printer Kit
(Enable font included in Memory Card)
O - Server-less Print-On-Demand - EC102249 NVM • Enable with NVM instead of SW-Key.
6.1.2.5 Scanner Options
Table 5
O - Scanner Kit - EC103096 Yes • Scanner Email Kit
O - Scanner Kit EC103123 Yes • Scanner Email Kit
O PDF Searchable Image Kit - EC103097 Yes • This enables the search feature by performing OCR process during the scan and
adding the text information into the generated PDF.
[Requirement options] Scanner Kit
O - Searchable PDF Kit EC103124 Yes Same as above
O - Image Compression Kit - EC103098 Yes • This Kit enables the device to compress scanned image data at a high
compression rate and reduce the data size.
O - High Compression Image Kit EC103125 Yes Same as above
Version 1.2 10/2015 6.1.2 DC-V C2263/C2265 Options

6-7
DC-V C2265/C2263 10/2015
General
Table 5
O - USB Storage Memory Kit - EC103099 Yes • Remove the Blind Cover at the front of the Control Panel and use the USB
Memory Slot.
• This Kit enables the device to load and print image data and document files
stored in a USB memory.
[Requirement options] Scanner Kit
- O - USB Memory Kit EC103126 Yes Same as above
O - Business Easy Scan Kit - EC103100 Yes •
6.1.2.6 FAX Options
Table 6
O Fax Kit 3 - QC100164 - • Standard G3 Fax, Paperless Fax, Mailbox, and Address Book
• The Kit can be installed together with the "Internal IC Card Reader".
However, the One-touch Button has to be removed.
• [Fax Port Expansion Kit 2 + G3 Expansion Port Kit 2] (all are required to be installed)
• [Handset], [Bypass Stamp Kit (Red) + Duplex Auto Document Feeder Kit] (all are
required to be installed)
• [Internet Fax Kit] can be installed
O - Fax Kit 3 EC103127 - • Standard G3 Fax, Paperless Fax, Mailbox, and Address Book
(1Byte) • The Kit can be installed together with the "Internal IC Card Reader".
EC103128
However, the One-touch Button has to be removed.
(2Byte)
• Cannot be installed together with Server Fax Kit
• [Fax Port Expansion Kit 2 + G3 Expansion Port Kit 2] (all are required to be installed)
• [Handset], [Bypass Stamp Kit (Red) + Duplex Auto Document Feeder Kit] (all are
required to be installed)
• [Internet Fax Kit] can be installed
O O Fax Port Expansion Kit 3 Fax Extension Board 3 EC103140 - • This Kit is required to expand the lines.
O - G3 Expansion Port Kit 3 - QC103166 - • Expands the G3 line.
To use this feature, the Fax Port Expansion Kit 3 is required.
- O - Additional G3 Port 3 EC103129 - Same as above
O Handset - EC101890 - • This is used for making calls.
O O Bypass Stamp Kit (Red) Stamp Kit EC103141 - • This Kit places a stamp on a document that has been scanned with the Duplex Auto
Document Feeder Kit when sending Fax.
O O Stamp Replacement Kit (Red) Stamp Replacement Kit F451 - • Replacement Ink for Bypass Stamp Kit
O - IP Fax (SIP) Kit - EC103102 Yes • SIP (Session Initiation Protocol) support and IP Fax T.38 support.
Fax Send via NGN communication available (FX Only).
• Fax Kit 3 is not required
- O - IP Fax [SIP] Kit EC103130 Yes Same as above
- O - Server Fax Kit EC103131 Yes [Required] Scanner Kit, HDD Extension Kit
O - Tel/Fax Switching Kit - QC100105 -
6.1.2.7 Security Options
Table 7
O - Watermark Extension Kit - EC103104 Yes Provided for machine installed with HDD (overwrite function + encryption
function)
- O - Copy Management Expansion Kit EC103132 Yes Same as above
O std. Data Security Kit Data Security Kit EC103105 Yes [Required] Features Extension Kit
O - Internal IC Card Reader - EC103142 - • This can be installed with the [Fax Kit 3] by removing the [One-touch
Button].
O - External IC Card Reader - EM100411 - [Required] Wing Table (EC101625)
O O IC Card Reader A (Main Unit Embedded IC Card Reader A EC103143 - • Kit required when [Main Unit Embedded Model IC Card Reader] is installed.
Embedded Model)
O O IC Card Reader A (Wing Embedded Embedded IC Card Reader A for Wing EC102986 - [Required] Wing Table (EC101625)
Model) Table
- O - Network Accounting Kit EC103133 Yes • Enables authentication using the Job Based Accounting (JBA) IF.
[Required] HDD Extension Kit
O O Server-less Authentication Link Kit Server-less Authentication Kit FX: EC103188 -
APO/GCO:Web
O O Server-less Authentication Link Kit Server-less Authentication Kit (EPA I/F FX: EC103189 -
(IC Card Gate Operation Version) Card Readers Edition) APO/GCO:Web
O O Authentication/Charge Extension Authentication & Charge Enabling Kit FX: EC103190 -
Kit APO/GCO:Web
6.1.2.8 Wireless LAN Converter
Table 8
O - Wireless LAN Converter - EC103086 - • Wireless LAN Convertor 100V Type
- O - Wireless LAN Converter O EC103115 - • Universal Power Supply
AUS/NZ
- O - Wireless LAN Converter BF EC103116 - • Universal Power Supply
SGP/Malay/HK
- O - Wireless LAN Converter C EC103117 - • Universal Power Supply
Thai / Korea / Vietnam/ Philippine
- O - Wireless LAN Converter C2 EC103193 - •
Indonesia
- O - Wireless LAN Converter A EC103118 - • Universal Power Supply
Taiwan
- O - Wireless LAN Converter A2 EC103195 - •
China

6-9
DC-V C2265/C2263 10/2015
General
6.1.2.9 Universal Design Options
Table 9
O O Attention Light II Attention Light II EC100639 - • Sound and light to notify the status of the MF machine
O O Voice Navigator Voice Guidance 2 QC100149 - • Common part with AP/DC-V C7775G. 8th Wing Table built-in type.
(1Byte Only) • Wing Table (EC101625) requires order and simultaneous installation.
• Adds a function for navigating the Main Unit UI operations by voice.
O O Assist Handle Assist Handle EC101037 - • Custom tool for closing the Platen Cover/Duplex Auto Document Feeder
O O Manual Pocket Manual Holder EC102239 - •
6.1.2.10 Condensation Prevention Kit
Table 10
O O Condensation Prevention Kit for Main Unit KIT HEATER IIT(100V/200V) EC101626
(Heater for Scan Section) 100/200V common
O - Condensation Prevention Kit (Main Unit Heater) - EC102930 AP/DC-V C2263/C2265
For DC-V C2063/2065 (100V)
- O - For KIT HEATER IOT DC-V C2063/2065 (200V) EC101628 AP/DC-V C2263/C2265
O - Condensation Prevention Kit (Tray Heater) (100V) - EC103108
- O - KIT HEATER TRAY(200V) EC103183
O - Condensation Prevention Kit for Main Unit - EC103182
(Tray 1/2 In-Between Heater for Curl Prevention) 100V
- O - KIT HEATER TM1/2 (200V) EC103184
O O Condensation Prevention Kit KIT HEATER IIT INST(100V/200V) EC101629
(For Scan Section) 100/200V common
O - Condensation Prevention Kit - EC103110
(For Main Unit/Tray/Scanning Section) 100V
- O - KIT HEATER INST IOT/Tray/IIT (200V) EC103198
O - External GFI Kit - EC103194
6.1.2.11 Power Cord (APO/GCO Only)
Table 11
Product Name Product Code Remarks
Power Cord (FXA, FXNZ) ED200145 Power Cord for FXA and FXNZ
Power Cord (FXS, FXM, FXHK) ED200146 Power Cord for FXS, FXM, and FXHK
Power Cord (AG, VIE) ED200147 Power Cord for AG, VIE
Power Cord (FXTH) EL200915 Power Cord for FXTH
Power Cord (FXP) ED200148 Power Cord for FXP
6.1.2.12 Accessories Options

Table 12
O - 3Gnet-BOX for EP-BB - L9100001 This provides communication between the device and FX EP Center through wireless (3G).
For USB connection with the device, USB extension kit is required depending on the model.
O - EPnet-BOX type L - T9100061 This provides communication between the device and FX EP Center through LAN, modem.
O - EPnet-BOX 3 - Q9100008 EPnet-BOX 3 is the EP communications device for sending EP signals necessary for device
management to next-generation EP center by bundling older models not equipped with EP-BB feature
over the network.
O - IC Card Gate 3 - Q9100010 FeliCa (SSFC Level 3), FeliCa Lite Lite-S not supported, IFARE (Type A), eLWISE(Type B) ELWISE-
supported.
O - IC Card Gate 3 for HID Prox - Q9100011 Prox-supported
O - IC Card Gate 2 for FeliCa - Q9100002 FeliCa (SSFC Level 3)supported. FeliCa Lite/Lite-S not supported.
O - Smart Card Cashier - Q9100007 University Co-op IC card/FujiXerox IC Card (Type A)/NEC common format IC card/GCS format IC card
supported electronic money settlement terminal. IC Card Cashier Main Unit/AC Adapter/Key bundled.
O - Connection BOX 1 for EM - Q9100009 Suica, PASMO, etc. transport-based electronic money supported. Small billing and settlement terminal
for connection device for relaying transport-based electronic money R/W.
O - e-MoneyCashier 2 - Q9100013 The FOMA router kit is required separately. Data communication service fee (electronic money terminal
connection service) of 3,500 yen/device per month.
O - Coin Kit 9 - Q9100012
O - 1,000 yen note-supported kit for Coinkit 9 - E9100137
O - Coinkit 8 [Sale Discontinued] - Q9100001
O - 1,000 yen note-supported kit for Coinkit 8 - E9100074
O - Coinkit 8 Receipt Printer Kit - E9100075 IC Card Cashier, e-MoneyCashier 2, Coinkit 9/Coinkit 8, Connection BOX 1 for EM common.
O - Roll Paper for Coinkit 8 Receipt Printer Kit - CWAA0723 IC Card Cashier, e-MoneyCashier 2, Coinkit 9/Coinkit 8, Connection BOX 1 for EM common
O - DocuLyzer NW [Sale Discontinued] - T9100013
O - DocuLyzer [Sale Discontinued] - T9100014
O - Dispenser2 - WU63
O - Accessories AC Kit - EC103111 This Kit is required to connect the Coin Kit 8 and Dispenser 2. (AC 100V power is supplied from the Main
Unit)
O - WZ24 - WZ24 Required when either Coinkit 9/Coinkit 8, or Coin Kit 5 is installed together with Dispenser 2.
May be required even when not installed together depending on the installed locations of the above
related products.
O - IC Card Gate Installation Kit - E9100062 IC Card Gate 1.0/IC Card Gate 2/IC Card Gate 2 for FeliCa/IC Card Gate 3/IC Card Gate 3 for HID Prox
Stand (for Front).
O - IC Card Gate Installation Kit Adapter - EL200675
O O Accessory Installation Kit A (Large) Kit Table Large E9100097
O - Accessory Installation Kit B (Small) YR85
- O IC Card Reader E9100100 Just to launch in Taiwan
- O Authentication Controller E9100122
- O IC Card Reader for MIFARE E9100123 Excluding Taiwan
- O Smart Card Reader for HID Prox E9100124

6-11
DC-V C2265/C2263 10/2015
General
Version 1.2 6-12 6.1.3 Configuration
6.1.3 Configuration 6.1.4 Operation Mode

This IOT is a color print engine that uses the tandem type electro-photographic method with LED print head. The following 5 operating modes are available.
The output features are as follows in the case of A4LEF and 8.5x11"LEF for plain paper feed, in color/black and Table 1
white. Also, resolution of IOT engine is 600x600dpi. Mode Status
• FX: 20/20ppm Running Mode The data receiving/image creation/recording (printing) operation mode
• APO/GCO: 20/20ppm, 25/25ppm Ready Mode When the system can enter the Running Mode immediately
Low Power Mode The mode that reduces the power consumption more than the Ready Mode
Also, resolution of IOT engine is 600x600dpi and 1200x1200dpi. Sleep Mode* The mode that reduces the power consumption further more than the Low
Power Mode.
This IOT is a Multi-Function System that comprises a combination of the System Controller, UI, IIT, and DADF. Sub Power OFF Mode The controller is maintained with the programs in running state. The rest are in
the same state as when the power is OFF.
6.1.3.1 IOT Overview
* Applies to the International Energy Star Program.
Table 1
Photoreceptor Type DUC Type K 6.1.4.1 IOT States
Photoreceptor Diameter diameter 30 EX1.5 The IOT systems are in the following states in each mode.
Development Method (1 component, 2 components, Dry bicomponent development method
Table 2
etc.)
Engine System (4 cycles, tandem, etc.) Tandem Running Mode Ready Mode Low Power Mode Sleep Mode
Toner component (crush method, polymerization Polymerization method (EA-ECO Toner), Fusing System (Fusing Maintaining the Maintaining the Maintaining at low Stop state
method) 5.8micro m (C, M, Y, K) Unit) operating standby temperature
Exposure System LPH System temperature temperature
Transfer Method (charger, etc.) Intermediate Belt Transfer (IBT) method Recording system Operating state Stop state Stop state Stop state
(Transfer/Developer,
Fusing System Thermal pressure fusing method by Heat Roll (belt
nip method) etc.)
Cleaning Method Xero: Blade method Exposure System Operating state Stop state Stop state Stop state
(LPH)
Transfer: Blade method
Fusing Fan Low or high speed Temperature Temperature Stop state
rotation with control in Stop or control in Stop or
temperature Rotate (slow) Rotate (slow)
control
Marking Fan Temperature Temperature Temperature Stop state
control in Stop or control in Stop or control in Stop or
Rotate (slow/fast) Rotate (slow) Rotate (slow)
ESS (Reference) Operating state Standby Standby Ready to receive
6.1.5 Machine Dimension and Basis Weight Table 2
• DocuCentre-V C2265/C2263/C2260 Configuration Main Unit Weight

The following are the sizes and weights of the individual products models. (excluding toner) Booklet (For Finisher B1) 9.2kg or lighter (*1)
Hole Punch (For Finisher B1) 0.7kg or lighter (*1)
6.1.5.1 Machine Sizes Extra Center Tray (Exit 2 Tray) 0.8kg or lighter (*1)
Projecting sections such as label recesses are not included. The minimum dimensions for Bypass Tray/ Side Tray 0.7kg or lighter (*1)
Output Tray. Fax Kit 3 1.0kg or lighter
The tolerance is +/-5 mm. PLTN top height is 1000mm. *1: Value of predecessor, DocuCentre-IV C2263/C2265
Table 1 Standard spec

Max Floor Weight Capacity (Reference value): 130 kg
Configuration Machine Size (mm) =Main unit + DADF + Finisher B1 + Booklet + Hole Punch + FAX Kit 3 + 4 Toners + Machine
Product
Configuration UI In Tray Out Width Depth Height
Basic Model 1 7" PLTN Tray1 Not 590 659 688.3
WVGA available
Basic Model 2A Tray1 Not 590 659 768
available
Basic Model 2B DADF Tray1+3TM Not 590 659 1118.7
*1 available
Full Model 1*2 Tray1+3TM Fini-A1 648.9 659 1118.7
Full Model 2*2 Tray1+3TM Fini-B1 1168.3 659*3 118.7
*1: At factory shipment, standalone.
*2: ESS options are not included in full model.
*3: With booklet: 670mm
6.1.5.2 Machine Weights

Measurement Conditions
Not inclusive of Options, Output Tray, Paper, and New Toner Cartridges (2.5kg). Including Power Cord.
Table 2
Configuration Main Unit Weight
IOT (DADF/IIT/Tray1+3TM included) 91.8 kg or lighter
IOT (PLATEN/IIT/Tray1 included) 58.6 kg or lighter
DADF (PF3.01) 6.6 kg or lighter
PLTN Cover 2.0 kg or lighter
3TM 28.6(tentative) kg or
lighter
Caster Board 9.2kg or lighter
Finisher A1 12 kg or lighter (*1)
Finisher B1 (including H-Tra) 28kg or lighter (*1)
Version 1.2 10/2015 6.1.5 Machine Dimension and Basis Weight

6-13
DC-V C2265/C2263 10/2015
General
Version 1.2 6-14 6.1.5 Detailed Machine Sizes
6.1.5 Detailed Machine Sizes

• Basic Model 1 (Main unit + PLTN)
Machine Size ( W x D x H ): 590mm x 659mm x 689mm (Figure 1)
Figure 3 0mb615003
• Basic Model 2C (Main unit + DADF + 1TM)

Figure 1 j0mb615001
• Basic Model 2A(Main unit + DADF)

Figure 4 0mb615004
• Basic Model 2D (Main unit + DADF + 3TM)

Figure 2 0mb615002
• Basic Model 2B (Main unit + DADF + STM)

Figure 5 0mb615005 Figure 7 0mb615006
• Full Model 1 (Main unit + DADF + 3TM + Finisher A1)

Figure 6 0mb615006
• Full Model 2 (Main unit + DADF + 3TM + Finisher A1)

Machine Size ( W x D x H ): 1169mm x 659mm x 1119mm (without Booklet)/1169mm x 670mm x 1119mm
(with Booklet) (Figure 7)
Version 1.2 10/2015 6.1.5 Detailed Machine Sizes

6-15
DC-V C2265/C2263 10/2015
General
Version 1.2 6-16 6.1.6 Installation Space
6.1.6 Installation Space

• PlatenMachine
Installation Space ( W x D ): 1086mm x 1567mm (Figure 1)
Figure 3 j0mb616003
• DADF + Side Tray (Option) installed

Installation Space (W x D): 1089mm x 1548mm (Figure 4)
Figure 1 j0mb616001
• Platen + Side Tray (Option) installed

Figure 4 j0mb616004
• Finisher A1 (Option) installed

Figure 2 j0mb616002
• DADF machine
• Finisher A1 (Option) + Side Tray (Option) installed • Finisher B1 (Option) + Side Tray (Option) installed
Installation Space (W x D): 1199mm x 1567mm (Figure 6) Installation Space (W x D): 1736mm x 1567mm (Figure 8)
• Finisher B1 (Option) installed • Finisher B1 (Option) + Booklet installed

Installation Space (W x D): 1693mm x 1567mm (Figure 7) Installation Space (W x D): 1693mm x 1567mm (Figure 9)
Version 1.2 10/2015 6.1.6 Installation Space

6-17
DC-V C2265/C2263 10/2015
General
Version 1.2 6-18 6.1.7 Levelness
6.1.7 Levelness
As long as the machine is placed horizontally and the maximum difference under the Machine Cabinet
(Casters) is within 5 mm between the front and the rear and 10 mm between the right and the left, there should
not be any interference with its performance.
Figure 9 j0mb616009
• Finisher B1 (Option) + Booklet„ÄÄ+ Side Tray (Option) installed

6.1.8 Operating Air Pressure 6.1.9 Electrical Specification
Operates normally at the altitude condition of 0 - 8,200 feet (0 - 2,500m). Specifies the power supply operating voltage/frequency and the power consumption.
However, when the altitude exceeds 2000m, an adjustment in the field is required. 6.1.9.1 Power Supply Operating Voltage and Frequency
Possessing an electric configuration that is applicable to the following power supply specifications:
• For the adjustment method, refer to [ADJ 8.1.2 High Altitude Charge Adjustment].
Table 1
Applicable Region Source Voltage (V) Rated current (A) Frequency (Hz)
FX 100V +/-10% 15A 50/60+/-3%
APO/GCO 220-240V +/-10% 8A 50/60+/-3%
FXTW 110V +/-10% 15A 60 +/-3%
6.1.9.2 Maximum Power Consumption

The maximum power consumptions with full system are as shown in the following table.
Table 2
Applicable Region Voltage (V) Power Consumption (kW)
FX 100V 1.5 or less
APO/GCO 220-240V 220V: 1.76 or less
240V: 1.92 or less
FXTW 110V 110V: 1.65 or less
Version 1.2 10/2015 6.1.8 Operating Air Pressure

6-19
DC-V C2265/C2263 10/2015
General
Version 1.2 6-20 6.1.10 Noise
6.1.10 Noise 6.1.11 Installation Environment

The noise levels during the product model evaluation are as follows. This machine can be operated under the following conditions:
(If there is a 60 Hz M/C, perform it using the 60 Hz M/C) • Temperature: 10 to 32 degrees Celsius
• Humidity: 15 to 85% (provided no condensation)
The measurement is based on the ISO7779.
• Altitude: 0 to 2,500 m
1. 20PPM(C2263) FX/APO_GCO
Table 1 C2263 Standard Specifications

BW Mode FC Mode
Body *5 Full System Body *5 Full System
Meas Meas Measu Meas

ured Target ured Target red Target ured Target
Item Value Value Value Value Value Value Value Value
Surrounding A characteristic 3.31 3.40 3.32 3.40 3.31 3.40 3.32 3.40
noise power level during Standby
(Unit: B) *2
noise power level during operation
(Unit: B) *3
2. 25PPM(C2265) APO_GCO
Table 2 C2263 Standard Specifications

BW Mode FC Mode
Body *5 Full System Body *5 Full System
Meas Meas Measu Meas

ured Target ured Target red Target ured Target
Item Value Value Value Value Value Value Value Value
noise power level during Standby
(Unit: B) *2
noise power level during operation
(Unit: B) *3
*1: Full SYSTEM CONFIG: Main Unit + option *4

*2: LwAd: Surrounding A characteristic noise power level = measured LwA (1 device) + 0.3B
*3: LpAm: Surrounding A characteristic projection noise pressure level (Bystander position)
*4: DADF, Tray Module, Finisher, etc configured as options
*5: OCT Off (Default Setting)
6.1.12 Warm Up Time 6.1.13 FCOT
The time required before print operation can start after the power is turned ON or after the Sleep Mode and the <Definition>
Low Power Mode is cancelled is as follows.
The time that is required since the [Start] button is pressed until the first paper is output from the machine.
Table 1
Measurement Rated at 23 Degree Celsius/65% RH. The measurement result is rounded to the first decimal place.
Conditions Toner Recovery and Setup Cycle are not included.
Basic Configuration Standard Main Unit <How to Measure>
The value obtained by measuring the time that is required since the lessthan Start greaterthan button is
• [Time until start of printing] *1 pressed until the paper tail edge is output to the specified output destination.
Table 2 • Prerequisite:
Power
Main Power SW (Sub Power) Low Power Table 1
Right after the Right after the Sleep Mode Mode Document/Paper Size and A4 LEF document and A4 LEF paper document sizes must be
Power is turned Power is turned After After Orientation detected before the lessthan Start greaterthan button is pressed.
Config ON ON cancellation cancellation*2 IIT/DADF Status If the Platen is used, the document size is detected when the Platen
FX 30 sec or less 22 sec or less 8 sec or less 8 sec or less Cover is closed.
CP (no HDD = SD Model) When using the DADF, the document must already be loaded.
FX 30 sec or less 22 sec or less 8 sec or less 8 sec or less Tray Used Tray 1
CPS Copy Side Settings 1 Sided->2 Sided Copy
CPFS (HDD available) Paper Quality Settings Plain
APO/GCO 30 sec sec or less 22 sec or less 8 sec or less 8 sec or less Quantity Settings 1 set
CPS (HDD available)
Reduce / Enlarge 100% (excluding the case of 100% Fine Adjustment)
Output Color Full Color and BW Mode
• *1: [Time for Power ON to 1 Sheet Output] - [Time for Standby to 1 Sheet Output]
Output Destination Exit1
The time obtained by subtracting the time taken for the Trail Edge of the 1st sheet to be output from the
Face Up / Down Output Auto (Face-down output)
exit when print instruction is performed with the IOT in Standby state from the time taken for the Trail Edge
of the 1st sheet to be output from the exit when print instruction is performed after power ON. State of Fusing Unit Fusing Unit must be in Ready state
1st BTR state 1st BTR is in Retract state when BW has priority and it is in Contact
state when Color has priority
• *2: When the Low Power Mode is canceled one hour after it is initiated. However, as the factory setting
UI 7.0" WVGA Color UI
sets Low Power Mode:1min and Sleep Mode: 1min, the transition to Low Power Mode and Sleep Mode
will be simultaneous, resulting in the appearance of direct transition to only Sleep Mode. Others Other application functions or optional functions must not be set.
This excludes jobs that are performed immediately after power ON
and recovery from Low Power Mode/Sleep Mode under specific
conditions*.
– Drum Replacement/Specified Number of Drum Rotation
– IBT/2nd BTR/ROS Replacement
– Jam clearing
– Change in internal environment/Specified time has passed
Background Suppression OFF
ACC OFF
Version 1.2 10/2015 6.1.12 Warm Up Time

6-21
DC-V C2265/C2263 10/2015
General
Version 1.2 6-22 6.1.14 Copy Speed
• 20PPM FCOT 6.1.14 Copy Speed
Table 2 Continuous speed (PPM) of the print engine is defined as follows:
Document Set Output BW FC During output to Face Down Tray, taking the time from when the Trail Edge of the 1st sheet is output from the
No. Platen/DADF Destination Priority Mode (PS: 126mm/s) (PS: 126mm/s) IOT exit area until the Trail Edge of the 11th sheet is output from the MC exit area to be t seconds, the no. of
1 Platen Exit1 BW priority Target is 5.9 sec or Target is 10.9 sec sheets that is printed in 1 minute is given by the formula: [(60/t)x10 for 1 Sided and (60/t)x20 for 2 Sided] as
less or less shown in the following table.
2 Platen Exit1 Color priority Target is 8.8 sec or Target is 8.1 sec or
less less The numerical value for Duplex is IPM (Images Per Minute).
3 DADF (PF3.01) Exit1 BW priority Target is 9.0 sec or Target is 14.4 sec
less or less
Limitations:
• This does not include the time for various settings/cleaning/sagging, etc.
4 DADF (PF3.01) Exit1 Color priority Target is 11.3 sec or Target is 11.6 sec
less or less • When automatic recognition of paper size at the MSI is in operation, it prints at the corresponding
productivity rate of that paper size.
However, if the paper size is not automatically detected, the 1st paper is printed with the same
• 25PPM FCOT
productivity as the A3 SEF or 17" paper. Immediately after that, the 2nd BTR is cleaned, then the 2nd and
subsequent paper will be printed with the productivity of the paper size that was detected when printing
Table 3
the 1st paper.
Document Set Output BW FC
No. Platen/DADF Destination Priority Mode (PS: 126mm/s) (PS: 126mm/s)
20 IOT (Tray Paper Feed/Exit 1 Paper Output) ( C2263)
1 Platen Exit1 BW priority Target is 5.9 sec or Target is 11.0 sec or
Unit: 1-sided is ppm, 2-sided is ipm
less less
2 Platen Exit1 Color priority Target is 8.4 sec or Target is 8.1 sec or
Table 1
less less
SS direction
3 DADF (PF3.01) Exit1 BW priority Target is 9.0 sec or Target is 14.4 sec or
less less SS direction SS direction is 297.1 - SS direction
is 216.0mm is 216.1 - 364.0mm is 364.1 -
4 DADF (PF3.01) Exit1 Color priority Target is 11.3 sec or Target is 11.6 sec or
or less and 297.0mm and FS 432.0mm SS direction
less less
FS direction and FS direction is and FS is 432.0mm
is 182.1mm direction is 182.1mm or direction is or less and
or more 182.1mm or more (B4S/ 182.1mm or FS direction
(A4L/ more (A4S/ 8.5x13S/ more (A3S/ is 182.0mm
8.5x11L/B5L) 8.5x11S) 8.5x14S) 11x17S) or less (B5S)
Paper Type Output 1 2 1 2 1 2 1 2 1 2

Settings Color Sided Sided Sided Sided Sided Sided Sided Sided Sided Sided
Plain Paper FC 20.0 20.0 16.0 16.0 13.0 9.0 11.0 8.0 11.0 8.0
Group*1 BW 20.0 20.0 16.0 16.0 13.0 9.0 11.0 8.0 11.0 8.0
Heavyweight 1 FC 12.0 12.0 8.0 8.0 7.0 4.0 6.0 3.0 6.0 3.0
Group*2 BW 20.0 20.0 16.0 16.0 13.0 9.0 11.0 8.0 11.0 8.0
Heavyweight 2 FC 11.0 - 8.0 - 7.0 - 6.0 - 6.0 -
Group*3 BW 11.0 - 8.0 - 7.0 - 6.0 - 6.0 -
*1: Plain Paper Group: Bond, Plain, Recycled, Reload (2 Sided not available for Reload)
*2: Heavyweight 1 Group: Heavyweight 1, Coated 1, Labels (2 Sided not available for Heavyweight 1 Side 2/
Coated 1 Side 2/Label 1)
*3: Heavyweight 2 Group: [Tray Feed] Heavyweight 2/3, Coated 2/3, Label 2/3, 25 IOT (Tray Paper Feed/Exit 1 Paper Output) ( C2265)
[MSI Feed] Heavyweight 2, Coated 2, Label 2, Envelopes, Postcards
Table 3
20 IOT (MSI Paper Feed/Exit 1 Paper Output) ( C2263)
SS direction
SS direction SS direction is 297.1 - SS direction
is 216.0mm is 216.1 - 364.0mm is 364.1 -
Table 2
or less and 297.0mm and FS 432.0mm SS direction
SS direction FS direction and FS direction is and FS is 432.0mm
SS direction SS direction is 297.1 - SS direction is 182.1mm direction is 182.1mm or direction is or less and
is 216.0mm is 216.1 - 364.0mm is 364.1 - or more 182.1mm or more (B4S/ 182.1mm or FS direction
or less and 297.0mm and FS 432.0mm SS direction (A4L/ more (A4S/ 8.5x13S/ more (A3S/ is 182.0mm
FS direction and FS direction is and FS is 432.0mm 8.5x11L/B5L) 8.5x11S) 8.5x14S) 11x17S) or less (B5S)
is 182.1mm direction is 182.1mm or direction is or less and
or more 182.1mm or more (B4S/ 182.1mm or FS direction
(A4L/ more (A4S/ 8.5x13S/ Settings Color Sided Sided Sided Sided Sided Sided Sided Sided Sided Sided
more (A3S/ is 182.0mm
8.5x11L/B5L) 8.5x11S) 8.5x14S) 11x17S) or less (B5S) Plain Paper FC 25.0 25.0 19.0 19.0 16.0 10 14.0 9.4 14.0 9.4
Group*1 BW 25.0 25.0 19.0 19.0 16.0 10 14.0 9.4 14.0 9.4
Settings Color Sided Sided Sided Sided Sided Sided Sided Sided Sided Sided Heavyweight 1 FC 12.0 12.0 9.0 9.0 8.0 5.2 7.0 4.8 7.0 4.8
Group*2 BW 25.0 25.0 19.0 19.0 16.0 10 14.0 9.4 14.0 9.4
Plain Paper FC 19.0 19.0 15.0 15.0 12.0 8.9 10.0 7.9 10.0 7.9
Group*1 Heavyweight 2 FC 12.0 - 9.0 - 8.0 - 7.0 - 7.0 -
BW 19.0 19.0 15.0 15.0 12.0 8.9 10.0 7.9 10.0 7.9
Group*3 BW 12.0 - 9.0 - 8.0 - 7.0 - 7.0 -
Heavyweight 1 FC 10.0 10.0 7.8 7.9 6.8 4.0 5.9 3.0 5.9 3.0
Group*2 BW 19.0 19.0 15.0 15.0 12.0 8.9 10.0 7.9 10.0 7.9
Heavyweight 2 FC 10.0 - 7.8 - 6.8 - 5.9 - 5.9 -
Group*3 BW 10.0 - 7.8 - 6.8 - 5.9 - 5.9 - *2: Heavyweight 1 Group: Heavyweight 1, Coated 1, Labels (2 Sided not available for Heavyweight 1 Side 2/
Coated 1 Side 2/Label 1)
*3: Heavyweight 2 Group: [Tray Feed] Heavyweight 2/3, Coated 2/3, Label 2/3,
Coated 1 Side 2/Label 1) [MSI Feed] Heavyweight 2, Coated 2, Label 2, Envelopes, Postcards
*3: Heavyweight 2 Group: [Tray Feed] Heavyweight 2/3, Coated 2/3, Label 2/3,
[MSI Feed] Heavyweight 2, Coated 2, Label 2, Envelopes, Postcards
Version 1.2 10/2015 6.1.14 Copy Speed

6-23
DC-V C2265/C2263 10/2015
General
Version 1.2 6-24 6.1.15 Tray (Paper Feed)
25 IOT (MSI Paper Feed/Exit 1 Paper Output) ( C2265) 6.1.15 Tray (Paper Feed)
Unit: 1-sided is ppm, 2-sided is ipm 6.1.15.1 Paper Tray
Paper Trays refer to the type of Trays, excluding the MSI, that are pulled out towards the front.
Table 4
SS direction SS direction The MSI is installed on the left side of the IOT by standard.
is 216.0mm SS direction is 297.1 - SS direction
or less and is 216.1 - 364.0mm is 364.1 - 6.1.15.2 Paper Tray Characteristics
FS direction 297.0mm and FS 432.0mm SS direction
is 182.1mm and FS direction is and FS is 432.0mm Table 1
or more direction is 182.1mm or direction is or less and
(A4L/ 182.1mm or more (B4S/ 182.1mm or FS direction Supported
8.5x11L/ more (A4S/ 8.5x13S/ more (A3S/ is 182.0mm Supported Paper Paper
B5L)*2 8.5x11S)*2 8.5x14S) 11x17S) or less (B5S) IOT/ Supported Paper (Non-Standard Weight
TM TrayNO. (Standard Size) Size)(W x L)mm (gsm) Capacity Remarks
IOT NO.1 Min:A5S Min:139.7 x 182.0 60-256 560*1 Stack height: 54 mm
Settings Color Sided Sided Sided Sided Sided Sided Sided Sided Sided Sided
Max: A3 SEF, Max:297.0 x 431.8 500*2
Plain Paper FC 21.0 22.0 16.0 17.0 14.0 9.9 12.0 9.1 12.0 9.1 11x17 SEF
Group*1 BW 21.0 22.0 16.0 17.0 14.0 9.9 12.0 9.1 12.0 9.1 STM NO.2 Min:A5S Min:139.7 x 182.0 60-256 560*1 Stack height: 54 mm
Heavyweight 1 FC 11.0 11.0 8.7 8.8 7.8 5.2 6.8 4.7 6.8 4.7 Max: A3 SEF, Max:297.0 x 431.8 500*2
Group*2 BW 21.0 22.0 16.0 17.0 14.0 9.9 12.0 9.1 12.0 9.1 11x17 SEF
Heavyweight 2 FC 11.0 - 8.7 - 7.8 - 6.8 - 6.8 - 1TM NO.2 Min:A5S Min:139.7 x 182.0 60-256 560*1 Stack height: 54 mm
Group*3 Max: A3 SEF, Max:297.0 x 431.8 500*2
BW 11.0 - 8.7 - 7.8 - 6.8 - 6.8 -
11x17 SEF
3TM NO.2 Min:A5S Min:139.7 x 182.0 60-256 560*1 Stack height: 54 mm
Max: A3 SEF, Max:297.0 x 431.8 500*2
11x17 SEF
Coated 1 Side 2/Label 1) NO.3 Min:A5S Min:139.7 x 182.0 60-256 560*1 Stack height: 54 mm
Max: A3 SEF, Max:297.0 x 431.8 500*2
*3: Heavyweight 2 Group: [Tray Feed] Heavyweight 2/3, Coated 2/3, Label 2/3, 11x17 SEF
NO.4 Min:A5S Min:139.7 x 182.0 60-256 560*1 Stack height: 54 mm
[MSI Feed] Heavyweight 2, Coated 2, Label 2, Envelopes, Postcards Max: A3 SEF, Max:297.0 x 431.8 500*2
11x17 SEF
IOT NO.5 Min: Postcard*3, Min:88.9 x 98.4 60-216 100*1 Stack height 10mm
(MSI) Envelope Max:297.0x431.8*4 96*2 The feed performance
Max: A3 SEF, for paper with Feed
11x17 SEF direction length of 140
mm or less (Fusing
Unit Jam removal
performance) is not
guaranteed.
*1: B Zone/Fresh Paper, P Paper
*2: The standard for APO/GCO is 80 gsm
*3: Select [Heavyweight 2A] in paper type setting.

*4: Although possible feed size is up to 297.0x482.6, performance of paper that exceeds the paper length of 6.1.16 Factory Default Sizes
431.8mm is not guaranteed.
The factory default size settings are as follows:
6.1.15.3 Remaining Paper Amount Detection Table 1
Table 2 Tray FX APO/GCO
Tray Detection & Notification Remarks IOT Main Unit NO.1 Tray Not defined Not defined
(*1) (*1)
Tray1-4 5 levels - 0%, 25%, 50%, 75%, and 100% The MSI does not have
this function
*1: Tray Guide is not specific about sizes as long as it is standard paper size.
When the power is turned OFF during liftup, if the power is turned ON again without removing the Tray, and the
Tray is inserted again while the Bottom Plate has not dropped, the remaining paper amount cannot be
detected correctly.
Version 1.2 10/2015 6.1.16 Factory Default Sizes

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Version 1.2 6-26 6.1.17 Classifications and Paper Types
6.1.17 Classifications and Paper Types Table 3
Plain/Bond/Recycled/Reload/Custom Paper 1 - 5/Heavyweight 1/Heavyweight 2/Heavyweight 3 are Classification Paper Type Overview
subdivided into the following paper types. Extra Custom(170 ~ 256gsm)
Heavyweight D
The following table shows to which paper the various paper types are applied. Extra Custom(170 ~ 256gsm) PH, Xfer, Fusing Unit can be set with NVM
Heavyweight S Smear Countermeasure Mode*1
[FX/APO/GCO Common]
• Plain/Bond/Recycled/Reload/Custom Paper 1 to 5: *1: Smear Countermeasure Mode:
Enabled when corresponding NVM is set to ON. [FX] default value is OFF. [APO/GCO] default value is
Table 1
ON.
Classification Paper Type Overview When the corresponding NVM is set to ON, as operation is always performed in FC mode, productivity/
Plain A [60 - 79gsm](Normal) FX/APO/GCO [Plain Paper] Default FCOT for output of BW documents will be the same as in FC mode.
Plain B [60 - 79gsm](Smear Countermeasure • The factory default paper type settings are as follows.
Mode)*1
Plain C [60 - 79gsm](Recycled Paper) FX/APO/GCO [Recycled Paper] Default Table 4
Plain D [80 - 89gsm](Normal) UI Classification FX APO/GCO Remarks

Plain E [80 - 89gsm](Smear Countermeasure Bond Plain F Plain F
Mode)*1 Plain Plain A Plain A
Plain F [90 - 105gsm](Normal) [Bond] Default Recycled Plain C Plain C
Plain G [90 - 105gsm](Smear Countermeasure Reload Plain A Plain A
Mode)*1 Punched - Plain A
Plain S [-](No description) For special setting PH, Xfer, Fusing Unit can be set with NVM Letterhead - Plain A
(Custom)
PrePrinted - Plain A
Other - Plain A
• Heavyweight 1
Custom Paper 1 Plain A Plain A
Table 2 Custom Paper 2 Plain A Plain A
Classification Paper Type Overview
Heavyweight 1A 106 ~ 169gsm Default value for [Heavyweight 1]
Heavyweight 1B Custom(106 ~ 169gsm)
Heavyweight 1 Heavyweight 1A Heavyweight 1A
Heavyweight C Custom(106 ~ 169gsm)
Heavyweight S Custom(106 ~ 169gsm) PH, Xfer, Fusing Unit can be set with NVM
Smear Countermeasure Mode*1
Coated 1 Gloss Gloss
• Heavyweight 2/Heavyweight3 Coated 2 Coated 2 Coated 2

Coated 3 Coated 2 Coated 2
Table 3 Labels Labels Labels
Classification Paper Type Overview Label 2 Label 2 Label 2
Label 3 Label 2 Label 2
Heavyweight 2A 170 ~ 256gsm Default value for [Heavyweight
2][Heavyweight 3] Envelope Envelope Envelope
Heavyweight 2B Custom(170 ~ 256gsm)
Extra Custom(170 ~ 256gsm)
Heavyweight C
6.1.18 Auto 2 Sided Printing 6.1.19 Output Feature
For all trays, including MSI, see 6.1.17Classifications and Paper Types for auto 2 Sided printable paper 6.1.19.1 Center Tray
weights and paper types.
Supported Size: All paper sizes handled by the machine
The paper sizes that can be used for 2 sided print are as follows. Capacity: The average values of the no. of sheets that can be accommodated are as follows (using fresh
paper)
Fast Scan Direction: 128.0 mm to 297.0 mm
Slow Scan Direction: 139.7mm - 431.8mm (Tray), 139.7mm - 482.6mm (MSI) Table 1
B Zone
Manual 2 Sided: Output
Configuration Destination Paper Type OCT Off OCT On
1 Sided print can be performed on the non-printed side of a paper that had already gone through 1 Sided print Exit 2 Tray not available Exit1 P Paper - A4 LEF 400 200
once.
Exit 2 Tray available (option*) Exit1 P Paper - A4 LEF 250 125
Exit2 P Paper - A4 LEF 250 -
*The availability of Exit 2 Tray is set at the NVM
The above is Simplex print
The ability to accomodate A4 SEF and Letter SEF is not defined.
Full Stack Detection:
Exit 1 available: APO/GCO Option (Lower Full Stack Sensor Kit): Exit 2: Not available
Accomodation Ability: Can easily sort without folding or messing up the order
(Paper with width of 177 mm or smaller may have problems with folding and collating.)
Output Orientation: Face Down
6.1.19.2 OCT (Standard)

Paper width for operation: 297mm
Paper length for operation: 432mm
*Performance is not guaranteed for paper exceeding the above sizes
Roller movable distance: 26mm (REF)
Accomodation Ability: Can easily sort without folding or messing up the order
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Version 1.2 6-28 6.1.20 Resolution/Gradation
6.1.20 Resolution/Gradation • Data Resolution (Processing resolution for ESS)
6.1.20.1 IOT Unit Table 3

• Resolution
Printing Type Standard High Quality
Fast Scan: 1200 dots/25.4 mm, Slow Scan: 2400 dots/25.4mm
BW Data Resolution (dpi) 600x600 600x600
• Gradation
Depth 1bit 8bit
256-Gradation
Gradation 256 256
Process Speed (mm/s)*1 175/126/63 175/126/63
6.1.20.2 Printing Color Data Resolution (dpi) 600x600 600x600
1. ART-EX (PCL) Depth 1bit 8bit
• Data Resolution (Processing resolution for ESS) Gradation 256 256
Process Speed (mm/s)*1 126/63 126/63
Table 1
IE (only black text) *2 ON/OFF selection ON/OFF selection
BW Data Resolution (dpi) 600x600 600x600 • Output Resolution (The resolution that is printed by the IOT after receiving the above ESS data)
Depth 8bit 8bit
Gradation 256 256 Table 4
Process Speed (mm/s)*1 175/126/63 175/126/63 Printing Type Standard High Quality
Color Data Resolution (dpi) 600x600 600x600 BW Output Resolution (dpi) 600x600 1200x2400
Depth 8bit 8bit Depth 1bit 1bit
Gradation 256 256 Gradation 256 256
Process Speed (mm/s)*1 1126/63 1126/63 Process Speed (mm/s)*1 175/126/63 175/126/63
IE (only black text) *2 ON/OFF selection ON/OFF selection Color Output Resolution (dpi) 600x600 1200x2400
Depth 1bit 1bit
• Output Resolution (The resolution that is printed by the IOT after receiving the above ESS data) Gradation 256 256
Table 2
BW Output Resolution (dpi) 1200x2400 1200x2400 *1: 20/20 machine (C2263) =126mm/s, 25/25 machine (C2265) =126mm/s,
Depth 1bit 1bit
Gradation 256 256 * When Heavyweight 1 (Color)/Heavyweight 2/Label 1 (Color)/Label 2, 3 is fed, 63mm/s
Process Speed (mm/s)*1 175/126/63 175/126/63
*2: IE = Image Enhancement
Color Output Resolution (dpi) 1200x2400 1200x2400
Depth 1bit 1bit
Gradation 256 256
2. PostScript
6.1.21 Paper Supply Feature 6.1.22 Image Loss
For the paper tray selection function, there is Auto Paper Selection (APS) and Auto Tray Switching (ATS). Each paper size has the following image loss.
Auto Paper Selection (APS): The system automatically selects a paper that matches the image size that is • Lead Edge: 4 mm and below*1
determined by the document size and reduce/enlarge ratio. • Side Edge: 2 and below
• Trail Edge: 2 and below*1
Auto Tray Switching (ATS): When the selected tray has run out of paper, the system automatically switches to
*The amount of image loss edge erase can be changed by a CE.
another tray and continues to copy.
*For Greater China region only: the system image loss is 5.0 mm and below for all sides.
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Version 1.2 6-30 6.1.23 Print Area
6.1.23 Print Area 6.1.24 Alignment Specification

6.1.23.1 Paper Sizes that Can be Transported Defines the specifications for Trays 1 to 4 and MSI.
The minimum and maximum paper sizes that can be transported in the Main Unit are as follows:
Alignment Measurement Method and Specification (Calculated for 100%)
Minimum size that can be transported: Width 88.9 mm X Length 98.4mm
Alignment (Calculated for 100% ) (Upper IOT Side 1, Lower IOT Side 2)
Maximum size that can be transported: Width 297.0mm X Length 482.6mm (*)
*: Guaranteed paper size is up to the length of 431.8mm. (-) means a deviation in the Lead direction while (+) means a deviation in the Trail direction.
6.1.23.2 Maximum Print Area NOTE: Effect of paper elongation and shrinkage due to environmental changes is not included.
The printable area defines the area where the image can be printed. The maximum printable area of the Main
Unit is as follows.
Table 1
Maximum printable area of print job: 291.0mm wide x 476.6mm long
SYSTEM Spec *1 (Platen)
Maximum printable area of copy job (both Platen/DADF): 291.0mm wide x 425.8mm long SYSTEM Spec
Item Tray MSI*2 (DADF)
6.1.23.3 Guaranteed Print Area Lead Registration +/- 2.1mm +/- 2.7mm +/- 2.6mm
+/- 2.5mm - +/- 2.9mm
The area where the image quality is guaranteed is referred to as Print Guaranteed Area. The Print Guaranteed
Side Registration +/-2.2mm +/- 3.1mm +/- 2.9mm
Area of the Main Unit is as follows.
+/-2.6mm - +/- 3.2mm
[C2260G common, Print/Copy common] Lead Skew (200 mm) +/- 1.7mm +/- 2.2mm +/- 2.3mm
+/- 2.2mm - +/- 2.7mm
Maximum guaranteed print area of print job: 289.0mm wide x 423.4mm long Side Skew (400 mm) +/- 3.3mm +/- 4.2mm +/- 4.6mm
Maximum guaranteed print area of copy job (both Platen/DADF): 289.0mm wide x 423.4mm long +/-4.2mm - +/-5.4mm
Horizontal R/E Precision +/- 0.7% - +/- 1.2%
(All area) (280 mm) +/-0.7% - +/-1.2%
However, this print area is only fully applied when using
Applicable for 100%
A3 SEF paper in width direction and 11X17" SEF paper in length direction during both Copy Job and Print Job. Horizontal R/E Precision +/- 1.4% - +/- 2.4%
(All area) (280 mm) +/- 1.4% - +/- 2.4%
Applicable for 25 to 200%
Horizontal R/E Precision +/- 2.8% - +/- 4.8%
(All area) (280 mm) +/- 2.8% - +/- 4.8%
Vertical R/E Precision (All area) +/- 0.7% - +/- 1.2%
(400mm) +/-0.7% - +/-1.2%
Applicable for 100%
(400mm) +/- 1.4% - +/- 1.4%
(400mm) +/- 2.8% - +/- 4.8%
Perpendicularity (400 mm) +/- 2.5mm - +/- 3.4mm
+/- 2.8mm - +/- 4.0mm
Linearity (Vertical) 1.6mm - 2.0mm
(400mm span) 1.6mm - 2.0mm
Table 1 6.1.25 Controller Specifications
SYSTEM Spec *1 (Platen) 6.1.25.1 Controller I/F Layout Sketch
SYSTEM Spec
Item Tray MSI*2 (DADF)
Linearity (Horizontal) 1.2mm - 1.4mm
(280mm span) 1.2mm - 1.4mm
Linearity (Diagonal) 1.2mm - 1.4mm
(280mm span) 1.2mm - 1.4mm
Trapezoid Correction (400 mm) +/- 2.2mm - +/- 3.0mm
(400mm) +/- 2.2mm - +/- 3.0mm
*1: The center of the document must be set correctly at the center of the scan.
*2: Specified in the state where the Side Guide is set correctly.
Figure 1 j0mb612501
Figure 1 j0wa67012
Figure 2 j0mb612502
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Version 1.2 6-32 6.1.25 Controller Specifications
6.1.25.2 USB Host Specification Differs based on region/PPM.
Configuration Information
Table 2
Table 1 PDL ART EX PS (Reference value)
Support for Output Color Color B&W Color B&W
Destination
USB Chart J6(1P) J4(1P) J6(1P) J4(1P)
Host APO/
Number Usage SW Key FX GCO Remarks BW priority Standard (For PS, 25/25: 25/25: 25/25: 25/25:
mode high speed) 14.6 s or faster 10.4 sec or TBD sec or TBD sec or
1 USB Memory *1 Required Opt Opt • Exclusive to other USB QCI-F(ARTEX) 20/20: faster faster faster
[Scan To USB, USB Direct Storages 600X600X1bit(PS) 14.6 s or faster 20/20: 20/20: 20/20:
Print] • Operation guaranteed only for 10.4 sec or TBD sec or TBD sec or
USB memory applications of the faster faster faster
USB port on UI panel. Color priority Standard (For PS, 25/25: 25/25: 25/25: 25/25:
2 IC Card Reader (Embedded/ Not Opt Opt Installed by CE mode high speed) 12.0 sec or 11.4 sec or TBD sec or TBD sec or
External) required QCI-F(ARTEX) faster faster faster faster
Voice Navigator Required Opt - Installed by CE 600X600X1bit(PS) 20/20: 20/20: 20/20: 20/20:
3 FAX Kit 3 Exclusive Not Opt Opt Operation is not guaranteed when an 12.0 sec or 11.4 sec or TBD sec or TBD sec or
required option other than Fax Kit 3 is faster faster faster faster
connected.
*1: For reference value, record of the actual measured value is planned.
*1: Only one USB storage (USB memory) can be used at the same time.
6.1.25.4 Line Reproducibility
The minimum line width at Printer Driver Default state is 1 dot/600 dpi.
6.1.25.3 FPOT However, a function is provided to increase the minimum line width to 2 dot/600 dpi or higher.
FPOT is calculated by IOT FPOT + a (’a’ is PDL generation time + Transmission time + Decompose time).
6.1.25.5 Total Weight Regulations (Cin)
FX Measurement Conditions:
Table 3
• Client PC: CPU: Intel Core i3-3120M Processor 2.50GHz, Cores: 2, Memory: "2GB"
ART EX Total toner weight after color conversion is set to 280%. However, this is practically
• Connection Interface: lpr direct connection (100Base-TX). No hub is used. restricted below 240% by the TRC after color conversion.
• PDL: Measured with ART EX. PS is reference value. PS Settings Total toner weight after TRC is limited to 240%.
• Driver Settings: No change other than Output Color.
[Color FPOT] J6 (1P) IOT: BW Priority, Color Priority, Driver: Auto Mode
[BW FPOT] J4 (1P) IOT: BW Priority, Driver: BW Mode
• 20-sheet machine (C2263)/25-sheet machine (C2265)

6.1.26 Scan Feature Table 1
Item Contents
Table 1
Scan to PC Supported Protocols: TCP/IP (SMB, FTP)
Item Contents Supported OS*3:
Windows Server(R) 2003 (32 bit)
Type Color Scanner
Windows Vista(R) (32 bit)
Scan Size Conforms with the Basic Feature/Copy Feature Windows Server(R) 2008 (32 bit)
Scan Resolution 600 x 600 dpi, 400 x 400 dpi, 300 x 300 dpi, 200 x 200 dpi Windows(R) 7 (32 bit)
Scan Gradation 10 bit input and 8 bit output for each color of RGB Windows(R) 8 (32 bit)
Document Scan Speed*1 Monochrome: 55 sheets/minute, Color: 55 sheets/minute Windows(R) 8.1 (32 bit)
(Up to our standard document (A4 Landscape), 200 dpi, Folder) Windows(R) 10.0 (32 bit)
Interface Ethernet 100 BASE-TX/10 BASE-T/1000 Base-T (Std) Windows Server(R) 2003 (64 bit)
Store to Folder Supported Protocols: TCP/IP (WebDAV, HTTP)
Output Format:
Windows Server(R) 2008 R2 (64 bit)
Monochrome Binary: TIFF, DocuWorks Document*2, PDF*2, XPS*2, Windows(R) 7 (64 bit)
Grayscale: TIFF, JPEG*4, DocuWorks Document*2, PDF*2, XPS*2,
Windows(R) 8 (64 bit)
Full Color:TIFF, JPEG, DocuWorks Document*2, PDF*2, XPS*2,
DocuWorks Document High Compression*2*5, PDF High Compression*2*5,
Windows(R) 8.1 (64 bit)
XPS High Compression*2*5 Windows(R) 10.0 (64 bit)
Driver: TWAIN
Supported OS*3:
Mac OS X 10.5/10.6/10.7, OS X 10.8/10.9/10.10*5
Windows Server(R) 2003 (32 bit) Output Format:
Monochrome Binary: TIFF, DocuWorks Document, PDF, XPS
Grayscale/Full Color: TIFF, JPEG, DocuWorks Document, PDF, XPS,
Windows(R) 7 (32 bit) DocuWorks Document High Compression*5, PDF High Compression*5, XPS
High Compression*5
Send E-mail Supported Protocol: TCP/IP (SMTP)
Windows Server(R) 2003 (64 bit) Output Format:
Monochrome Binary: TIFF, DocuWorks Document, PDF, XPS
Grayscale/Full Color: TIFF, JPEG, DocuWorks Document, PDF, XPS,
Windows Server(R) 2008 R2 (64 bit) DocuWorks Document High Compression*5, PDF High Compression*5, XPS
High Compression*5
Windows Server(R) 2012 (64 bit) *1: The scan speed varies depending on the document.
Windows(R) 10.0 (64 bit) *2: When retrieved by CentreWare Internet Services.
*3: The latest supported OS information can be found at our website.
*4: When Network Scan Utility 3 is in use.
*5: When the Image Compression Kit is installed.
NOTE: WSD is the abbreviation for Web Services on Devices.

NOTE: XPS is the abbreviation for XML Paper Specification.
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Version 1.2 6-34 6.1.26 Scan Feature
6.1.27.1 Guarantee Conditions - Black & White 6.1.27.2 Chart
The conditions to guarantee character recognition (OCR) performance are as follows. FX-SDTP OCR004XX (XX: JP, EN, KR, SC, TC)
Table 1 Use a P paper which has been printed normally by an adjusted color machine (ApeosPort-C4300 or
Item Conditions equivalent) as the chart. Do not use something that has extreme skews or registration shifts.
Measurement Temperature 22 Degree Celsius,

Environment Humidity 55%
Machine Status Normal
Output File Format PDF Settings
Resolution 300dpi
Recognition Set for each document.
Language
Output Color/Original Type/MRC (High Compression):
Table 2
Output Color Original Type MRC (High Compression)
Black & White Text -
Color Photo & Text ON (Perform High Compression)
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Version 1.2 6-36 6.1.27.3 Recognition Rate/Accuracy Rate of Upright Image (Reference
6.1.27.3 Recognition Rate/Accuracy Rate of Upright Image 6.1.27.4 OCR Productivity (Reference value)
(Reference Rate) How to Measure
How to Measure
Load 10 sheets of paper for measurement on the DADF, and measure the time taken to directly send the data
For the measurement of recognition rate, perform sampling 5 times, then discard the worst and best values that has been scanned by the scan instruction (by pressing <Start>) to a PC via FTP.
and use the average of the three remaining values for comparison.
NOTE: When measuring by using a stop watch, start measuring as soon as you press <Start> and stop
the measurement when the Sending/Receiving lamp turns OFF. During the measurement, select [Close]
However, ignore the false recognition of upper/lower case alphabets in all languages.
on the panel to turn OFF the Run screen.
For the accuracy rate of upright images, perform sampling 10 times in the 4 directions (total 40 times) and
Table 1
calculate by: accuracy / 40 x 100.
Transfer Time (s)
Table 1 No Mode Language Chart (Reference value*1)
Recognition Accuracy of 1 Black & White Japanese OCR004JP TBD 80
No Mode Language Chart Rate Upright Image 2 Text Mode English OCR004EN TBD 135
1 Black & White Japanese OCR004JP 91 +/-11% 97.5% or higher 300dpi
2 Text Mode English OCR004EN 90 +/-11% 3 Color Japanese OCR004JP TBD 190
300dpi 4 Photo & Text English OCR004EN TBD 250
3 Korean OCR004KR 89 +/-11%
300dpi
4 Chinese OCR004TC 85 +/-11% PDF High Compression
(Traditional)
5 Chinese OCR004SC 90 +/-11%
*1: The reference value is actual measured value
(Simplified)
6 Color Japanese OCR004JP 96 +/-11%
7 Photo & Text English OCR004EN 92 +/-11%
300dpi
8 Korean OCR004KR 90 +/-11%
PDF High
9 Compression Chinese OCR004TC 85 +/-11%
(Traditional)
10 Chinese OCR004SC 92 +/-11%
(Simplified)
NOTE: If the recognition rate or accuracy rate of upright image is not within the above ranges, perform IIT
and DADF related adjustments before measuring again.
6.1.28.1 About FAX Kit 3 6.1.28.2 Maximum Configuration
FAX Kit 3 specifications are described. [FAX kit 3]
FAX Kit 3does not have any option that supports G4. Table 1
Standard Maximum number of Maximum number of
Configuration Configuration lines channels
G3 only G3: 1 G3: 3 3
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Version 1.2 6-38 6.1.28.3 Connectable Network
6.1.28.3 Connectable Network 6.1.28.4 Communication Alignment

The connectable communication networks are as follows. The communication alignments for Platen/DADF are as follows.
Table 1 • These are not applicable during DADF 2 Sided and Platen B5 scan.
Communication Network G3 Board
Table 1
Public Telephone Network (PSTN) O
Item Apply Platen DADF
PBX O
(Private Branch eXchange) Registration Lead Edge 4 +- 2.0mm 4 +- 2.5mm
Leased Line (3.4 kHz/2-line method) (Japan O Registration Side Edge: +- 2.5mm +- 3.5mm
only)
ISDN Network X
6.1.28.5 Gradation 6.1.28.6 Communication Mode
G3
Table 1
Superfine Superfine • FX machine unique mode/ITU-T mode
Resolution Standard High Quality (400dpi) (600dpi) When machines with the FX machine mode are communicating among themselves, the communication
Data resolution will be performed using the FX machine unique protocol.
200x100 200x200 400x400 600x600
(dpi) (Inch Group) (Inch Group) (Inch Group) (Inch Group) For other cases, the communication will be performed using the ITU-T mode.
Pixel Split Number /8 x 3.85 /8 x 7.7 /16 x 15.4 1bit
(Millimeter Group) (Millimeter Group) (Millimeter Group) G3
1bit 1bit 1bit
The priority for communication method during a communication is as follows.
1. Super G3 Communication (V.34)

2. ECM Communication (V.17 or lower)
3. G3 Communication (V.17 or lower+Non-ECM)
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Version 1.2 6-40 6.1.28.7 Resolution
6.1.28.7 Resolution 6.1.28.8 Communication Image Size

[G3] The Pixel Transmission Density at which communication is possible on the transmission line are as [G3]
follows.
The Communication Image Sizes in Fast Scan direction at which communication is possible on the
• 8 pixels/mm x 3.85 lines/mm transmission line are as follows.
• 8 pixels/mm x 7.7 lines/mm
• 16 pixels/mm x 15.4 lines/mm A3 width (SEF), B4 width (SEF), A4 width (SEF)
• 200 pixels/25.4 mm x 100 pixels/25.4 mm
6.1.28.9 Encoding Method 6.1.28.10 Communication Control Method
[G3] [G3]
MH/MR/MMR/JBIG Recommendation by ITU-T is used as the procedure for sending document facsimile.
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Version 1.2 6-42 6.1.28.11 Minimum Transmission Time
6.1.28.11 Minimum Transmission Time 6.1.28.12 Image Information Transmission Time

[G3] [G3]
The transmission time (TP) of the image information at G3 are as follows.
The minimum transmission times at which communication is possible are as follows.
This data is obtained when resolution conversion at sending is not performed and density is normal.
• 0 ms/l
• 5 ms/l Table 1
• 10 ms/l Transmission Time (Tp)
• 20 ms/l
Chart Resolution 9600BPS 14.4KBPS 28.8KBPS
• 40 ms/l
FX sales English 8 pixels/mm x 3.85 lines/mm equivalent 8 s or faster 6 s or faster 3 s or faster
document
NOTE:
Conditions: ECM (No data error), JBIG, and Platen Input
6.1.28.13 Receive Properties 6.1.29 Print Feature
The signal level at which communication is possible depends on the receiving level at the connection point
with the line as follows: Table 1
Item Contents
Image signal -6 dBm to -43 dBm (however, you have to ensure that there is no line distortion.
Type Built-in Type
Continuous Print Conforms with the Basic Feature/Copy Feature
Speed
Resolution*1 Output resolution: 1200 x 2400 dpi
Data processing resolution: 600 x 600 dpi
Page Description Standard: FX: ART EX, APO/GCO: PCL5/PCL6
Language Option: Adobe(R) PostScript(R) 3TM
Supported Protocols TCP/IP [lpd, IPP, Port9100, WSD, BMLinkS(R), ThinPrint(R)]
Ethernet (Standard)
Supported OS*2 [ATR EX Driver]
Standard Windows Server(R) 2003 (32 bit)
Windows(R) 8.1(64 bit)
[Mac OS X Driver]
Mac OS X 10.5/10.6/10.7, OS X 10.8/10.9/10.10
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Table 1 *1: Speed may be reduced due to image quality adjustment. Also, depending on the document, print speed
may be lowered.
Item Contents
Supported OS*2 [Adobe(R) PostScript(R) 3TM Driver] *2: The latest supported OS information can be found at our website.
Options Windows Server(R) 2003 (32 bit)
Windows Vista(R) (32 bit) NOTE: WSD is the abbreviation for Web Services on Devices.
Windows(R) 7 (32 bit) NOTE: XPS is the abbreviation for XML Paper Specification.
[Mac OS X Driver]
Mac OS X 10.5/10.6/10.7, OS X 10.8/10.9/10.10
Built-in Fonts FX: Outline Font (Heisei Mincho (TM) W3, Heisei Kaku Gothic (TM) W5, Western 19
Standard Fonts)
APO/GCO: PCL Settings
European 82 type faces, symbol 43 sets, Korean font 6 type faces, Chinese font 1
type face, Chinese font 4 type faces (optional), Symbol set, Chinese Font
(ShuSong), Korean Fonts (Myungio, Gothic, Round Gothic, Graphic, Kungso,
Saemul)
Japanese font 2 type faces, Japanese font (Heisei Mincho W3, Heisei Kaku Goshic
W5)
Built-in Fonts FX: [Adobe(R) PostScript(R) 3TM Kit]
Options Heisei 2 Fonts Edition: Japanese 2 Fonts (Heisei Minchou (TM) W3, Heisei Kaku
Gothic (TM) W5), Western 136 Fonts
[Emulation Kit]
Stroke Fonts (Japanese Fonts, Western Fonts: for HP-GL), Western 82 Fonts,
Symbol 37 Sets
APO/GCO: [Adobe(R) PostScript(R) 3TM Kit]
Western 136 Fonts
TC/SC Additional Font ROM Kit: 4 Chinese Fonts (ShuSong, KaiTi, HeiTi,
FangSong)
Emulation FX: ART IV, ESC/P (VP-1000), BMLinkSR, PDF, XPS, DocuWorks, TIFF, JPEG
Standard APO/GCO: ESC/P-K (LQ1900K II), TIFF, JPEG, PDF, HP-GL (HP7586B), HP-GL2
/ RTL (HP Design Jet 750C Plus), DocuWorks, PCL5 / 6 (HP Color Laser Jet 5500),
KSSM, KS5843, KS5895, XPS
Emulation FX: [Emulation Kit or Adobe(R) PostScript(R) 3TM Kit]
Options PC-PR201H, HP-GL (HP7586B), HP-GL2/RTL (HP Designjet 750C Plus), PCL5/
PCL6
Interface Ethernet 100 BASE-TX/10 BASE-T/10 Base-T. USB 2.0
6.1.30 Billing meter
1. FX
Table 1
Type Contents
Meter 1 BW Copy/BW Print
Meter 2 Not Used
Meter 3 Color Copy/Color Print
2. APO/GCO
• The following Meter1 through 4 is provided on all models.
Table 2
Type Contents
Meter 1 Total Color:
Provides the total output for all color copies/prints regardless of paper size.
Meter 2 Total B&W:
Provides the total output for all black & white copies/prints regardless of paper size.
Meter 3 Total Color for Large Size:
Provides the total output for all 11 x 17‚ or A3 color copies/prints.
Meter 4 Combined total copy/print output for Meters 1 and 2.
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Version 1.2 6-46 6.1.30 Billing meter
6.2.1 Tools and Service Consumables
6.2.1.1 Tools
The following tools can be stored in the CE Basic Tool Set as standard.
Table 1
No. TOOL No. TOOL NAME
1 499T 00276 Test Pattern(color A3)
2 499T 00281 Facsimile Test Pattern
3 499T 00301 Screw Driver (-) 3X50
4 499T 00351 Screw Driver(+) No.1
5 499T 00355 Screw Driver (+) 100mm
6 499T 01423 Box Driver with Magnet (5.5mm)
7 499T 01901 Side Cutting Nipper
8 499T 02005 Round Nose Plier-Safety
9 499T 02320 Digital Multi-Meter Set
10 499T 02601 Silver Scale 150mm
11 499T 06201 Cristal Earphone Set
12 499T 07773 UTP Cable (Network crossing cable)
13 499T 08104 Flash Light (U-3)
14 499T 08902 Brush
15 499T 09507 Test Leadwire Hook(Red)
16 499T 09508 Test Leadwire Hook(Black)
17 499T 09588 Needle Adapter
6.2.1.2 Service Consumables

There are no Service Consumables unique to this model.
Whenever special consumables for the machine are required, it will be notified in a separate technical informa-
tion.
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Version 1.2 6-48 6.2.2 Consumables
6.2.2 Consumables
Table 1
Life (Page) Life (Page)
Product Code Item 20ppm 25ppm Remarks
CT202500 Toner Cartridge-Black (Conversion to Metered) 22,000* 22,000* Initial toner cartridge of each color is included to IOT.
CT202488 Toner Cartridge-Black (Metered) 22,000* 22,000*
CT202489 Toner Cartridge-Cyan (Metered) 15,000* 15,000*
CT202490 Toner Cartridge-Magenta (Metered) 15,000* 15,000*
CT202491 Toner Cartridge-Yellow (Metered) 15,000* 15,000*
CT202492 Toner Cartridge-Black for China & Vetinum (Metered) 22,000* 22,000*
CT202493 Toner Cartridge-Cyan for China & Vetinum (Metered) 15,000* 15,000*
CT202494 Toner Cartridge-Magenta for China & Vetinum (Metered) 15,000* 15,000*
CT202495 Toner Cartridge-Yellow for China & Vetinum (Metered) 15,000* 15,000*
CT202496 Toner Cartridge-Black (Sold) 22,000* 22,000*
CT202497 Toner Cartridge-Cyan (Sold) 15,000* 15,000*
CT202498 Toner Cartridge-Magenta (Sold) 15,000* 15,000*
CT202499 Toner Cartridge-Yellow (Sold) 15,000* 15,000*
CT351088 Drum Cartridge K 73,400** 87,000**
CT351088 Drum Cartridge C 73,400** 87,000**
CT351088 Drum Cartridge M 73,400** 87,000**
CT351088 Drum Cartridge Y 73,400** 87,000**
CWAA0885 Waste Toner Bottle 33,000* 33,000* One bottle attached in IOT.
F451 Stamp Replacement Kit - -
*: A4 / Area Coverage 5% of each color. Toner consumption shall be changed according to print paper size,
image type, as well as density.
**: The reference value for drum life (number of possible prints) is calculated under the normal operation with
the following conditions.
• The number of pages copied at one time is defined 2;

• Simplex copy mode (Not print mode);
• A4 long edge feed;
• The first tray is specified for paper discharge, and center tray is specified for paper output.
• Full Color 100%.
6.3.1.1 DC330 Input Component Check List (DADF)
Table 1 DC330 Input Component Check List (DADF)
Chain-Link Component Name Description ON State Module Name
005-102 Document Sensor (Belt DADF/CVT) No paper detected on Document Sensor. H DADF
005-110 Regi Sensor (Belt DADF/CVT) Paper detected on Regi Sensor. L DADF
005-206 CVT Pre-Reg. Sensor Paper detected on Pre Regi Sensor. L DADF
005-211 CVT Invert Sensor Paper detected on Inverter Sensor L DADF
005-212 CVT Feeder Cover Interlock Switch Feeder Cover open. - DADF
005-213 CVT DADF Interlock Switch Platen Interlock open. H DADF
005-215 CVT #1 Tray APS Sensor (CVT) The Actuator is not blocked. H DADF
005-218 CVT APS No.1 Sensor Paper detected on APS No.1 Sensor. L DADF
005-221 CVT Tray Size SNR No.1 Paper detected on Tray Size SNR No.1. L DADF
005-222 CVT Tray Size SNR No.2 Paper detected on Tray Size SNR No.2. L DADF
005-224 Scan Start (CVT) Scan Count Signal ON. H DADF
005-226 #2 Invert Sensor (PF1) Paper detected on #2 Invert Sensor. L DADF
Stamp Set Stamp Solenoid
005-234 Home Position SNR (PF3.01) Link position check for Nip Release Nip: H DADF
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6.3.1.2 DC330 Input Component Check List (IPoC)

Table 1 DC330 Input Component Check List (IPoC)
Chain-Link Component Name Description ON State Module Name
062-212 IIT Regi Sensor Regi Sensor is deactuated. L IPoC
062-240 ADF Exist DADF is not installed. H IPoC
062-251 APS Sensor1 Document exists. APS SNR 1: L IPoC
APS ON: H
062-253 APS Sensor3 Document exists. APS SNR 3: L IPoC
APS ON: H
062-300 Platen I/L Switch Platen is open. L IPoC
062-301 Angle Sensor Platen is open. L IPoC
6.3.1.3 DC330 Input Component Check List (IOT)
Table 1 DC330 Input Component Check List (IOT)
Multiple Output ON State
Cyclic Prohibited Module
Chain-Link Component Name Description Time Out Operation Chain-Link Connector Meaning Name
042-200 YMC Link Sensor Detects the YMC Link Sensor ON/OFF. - - - High Detection of FC Drive/MQ
Mode
042-250 Fusing Exhaust Fan FAIL Detects the Fusing Exhaust Fan Fail state. - - - - - NOHAD
042-251 Marking Fan FAIL Detects the Marking Fan Fail state. - - - - - NOHAD
071-101 #1 No Paper Sensor Detects the #1 No Paper Sensor ON/OFF.[I/O] - X - High No paper P/H (Tray 1)
T1_NO_PAPER_SNR
071-102 #1 Level Sensor Detects the #1 Level Sensor ON/OFF.[I/O] T1_LEVEL_SNR - X - High Paper can be P/H (Tray 1)
loaded
071-104 #1 TRAY Paper Size Switch Detects the #1 TRAY Paper Size Sensor Digital ON/OFF.[I/O] - X - High Tray is pulled out P/H (Tray 1)
T1_SIZE_SNR_DIGI
071-105 #1 Pre Feed Sensor Detects the #1 Pre Feed Sensor ON/OFF.[I/O] #1 Pre Feed Sensor - X - High Paper Detected P/H (Tray 1)
T2_NO_PAPER_SNR
loaded
072-103 #2 Feed Out Sensor Detects the #2 Feed Out Sensor ON/OFF.[I/O] - X - Low Paper Detected P/H (Tray 2)
T2_FEED_OUT_SNR
072-104 #2 TRAY Paper Size Sensor Digital Detects the #2 TRAY Paper Size Sensor Digital ON/OFF.[I/O]#2 - X - Low Switch is pressed P/H (Tray 2)
T2_SIZE_SNR_DIGI
T3_NO_PAPER_SNR
loaded
T3_FEED_OUT_SNR
T3_SIZE_SNR_DIGI
T4_NO_PAPER_SNR
loaded
T4_FEED_OUT_SNR
T4_SIZE_SNR_DIGI
075-100 MSI No Paper Sensor Detects the MSI No Paper Sensor ON/OFF.[I/O] - X - High Paper Detected P/H (MSI)
MSI_NO_PAPER_SNR
077-100 #2 Exit Sensor Detects the #2 Exit Sensor ON/OFF.[I/O] EXIT2_SNR - - - - Paper Detected P/H (Other)
077-101 #1 Exit Sensor Detects the #2 Exit Sensor ON/OFF.[I/O] EXIT2_SNR - - - - Paper Detected P/H (Other)
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Table 1 DC330 Input Component Check List (IOT)
Multiple Output ON State
Cyclic Prohibited Module
Chain-Link Component Name Description Time Out Operation Chain-Link Connector Meaning Name
077-104 Regi Sensor Detects the Regi Sensor ON/OFF.[I/O] REGI_SNR - - - - Paper Detected P/H (Other)
077-105 #2 Feed Out Sensor Detects the #2 Feed Out Sensor ON/OFF.[I/O]#2 Feed Out Sensor - - - Low Paper Detected P/H (Other)
077-120 IOT Feed Ready Signal Input Detects the OFF/ON states of the Feed Ready Signal.[I/O] - - - - - P/H (Other)
TM_FEED_READY
077-121 Tray Module Regi Stop Signal Input Detects the OFF/ON states of the Regi Stop Signal. - - - Low Tray Module Take- P/H (Other)
away Motor is
stopped
077-123 Tray Module Feed ON Signal Input Detects the OFF/ON states of the Feed ON Signal. - - - Low Feed Start P/H (Other)
077-124 #1 OCT Full Stack Sensor Detects the #1 OCT Full Stack Sensor ON/OFF.[I/O] - - - - - P/H (Other)
OCT1_FULL_SNR
077-300 Left Hand Interlock Switch Detects the Left Hand Interlock Switch ON/OFF.[I/O] - - - - - P/H (Other)
LH_INTLK_SW
077-302 Left Hand High Cover Switch Detects the Left Hand High Cover Switch ON/OFF.[I/O] - - - - - P/H (Other)
LH_HIGH_COVER_SW
077-303 Front Interlock Switch Detects the Front Interlock Switch ON/OFF.[I/O] - - - - - P/H (Other)
FRONT_INTLK_SW
077-306 Tray Module Left Hand Interlock Detects the TM Left Hand Interlock Switch ON/OFF.[I/O] Left Hand - - - Low LH Cover Close P/H (Other)
Switch Interlock Switch (Tray_Module) (I/L Switch ON)
091-200 Waste Toner Full Sensor Detects Waste Toner Container Near Full.[I/O] Toner Full Sensor - - - High Waste Toner Con- Xero/Clean
tainer State
(Ready/Full)
6.3.2.1 DC330 Output Component Check List (DADF)
Table 1 DC330 Output Component Check List (DADF)
Chain-Link Component Name Function Operation Timer Off Connecter Level On/Off Module Name
005-004 Feed Motor (CCW) 82.5 mm/s Turns ON for 50 seconds -> Auto OFF O Mot CCW: H O DADF
005-009 Feed Motor (CW) 330.0 mm/s Turns ON for 50 seconds -> Auto OFF O Mot CW: L O DADF
005-013 Feed Motor (CW) 440.0 mm/s Turns ON for 50 seconds -> Auto OFF O Mot CW: L O DADF
005-047 Feed Motor (CW) 110.0 mm/s Turns ON for 50 seconds -> Auto OFF O Mot CCW: H O DADF
005-072 Nip Release Solenoid Nip Turns ON for 3 seconds -> Auto OFF O OFF: L O DADF
005-073 Stamp Solenoid Turns ON for 10 ms -> Auto OFF O L O DADF
005-083 Doc Ready Turns ON the Doc Ready signal X L O DADF
005-088 Image Area Turns ON for 5 seconds -> Auto OFF O L O DADF
005-098 Takeaway Clutch Turns ON for 50 seconds -> Auto OFF O OFF: L O DADF
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6.3.2.2 DC330 Output Component Check List (IPoC)

Table 1 DC330 Output Component Check List (IPoC)
Multiple Output
Cyclic Prohibited
Chain-Link Component Name Function Operation TimeOut Operation (Chain-Link) ON State Module Name
062-002 IIT Exposure Lamp Lamp turns ON for 180 seconds -> Auto OFF O X - L IPoC
Will also turn OFF when Stop is instructed before Auto OFF.
062-005 IIT Scan Motor (Scan direction) Moves 50 mm in Scan direction from current position -> Auto OFF O X 062-006 4 phases each IPoC
Will not accept Stop instruction before Auto OFF. H/L switch
062-006 IIT Scan Motor (Return direction) Moves 50 mm in Return direction from current position -> Auto OFF O X 062-005 4 phases each IPoC
Will not accept Stop instruction before Auto OFF. H/L switch
6.3.2.3 DC330 Output Component Check List (IOT)
Table 1 Output Component Check List (IOT)
Chain-
Link Component Name Description Time Out Cyclic Operation Connector Level Connector Level Module Name
041-001 All Sub Consistent Mode DRUM and DISPENSE, PH_WasteBoxAuger_Fusing X 041-002 IM
Unit_EXIT1 041-003
Abnormal noise detection process. 041-004
041-002 DRUM Abnormal Noise Detection Mode DRUM abnormal noise detection process. X 041-001 IM
041-003
041-004
041-003 DISPENSE Abnormal Noise Detection DISPENSE Abnormal noise detection process. X 041-001 IM
Mode 041-002
041-004
041-004 PH_Waste Box Auger_Fusing PH_WasteBoxAuger_Fusing Unit_EXIT1 X 041-001 IM
Unit_EXIT1 Abnormal noise detection process. 041-002
Abnormal Noise Detection Mode 041-003
042-001 Main Motor (175 mm/s) Rotates the Main Motor: Rotation starts when start is 042-002 Drive/MQ
instructed (175 mm/s). Rotation stops when stop is 042-003
instructed.
(Do not detect Fails)
instructed.
(No Fail Detection)
instructed.
042-004 Sub Motor (175 mm/s) Rotates the Sub Motor: Rotation starts when start is 042-005 Drive/MQ
instructed.
instructed.
instructed.
042-007 Fusing Motor (175 mm/s) Rotates the Fusing Motor: Rotation starts when start is 042-008 Drive/MQ
instructed.

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instructed.
instructed.
042-010 YMC Link Solenoid Operates the YMC Solenoid: Operation starts when start is Drive/MQ
instructed. Operation stops when stop is instructed.
042-011 1st BTR Initialize Stop after performing the drive switching operation during Drive/MQ
initialization with starting instruction.
042-050 Fusing Unit Exhaust Fan High Speed Changes the rotation speed of the Fusing Unit Exhaust 042-051 NOHAD
Rotation Fan: Rotate at high speed when start is instructed. Rotation
stops when stop is instructed.
042-051 Fusing Unit Exhaust Fan Low Speed Changes the rotation speed of the Fusing Unit Exhaust 042-050 NOHAD
Rotation Fan: Rotate at low speed when start is instructed. Rotation
stops when stop is instructed.
042-052 Marking Fan High Speed Rotation Changes the rotation speed of the Marking Fan: Rotate at 042-053 NOHAD
high speed when start is instructed. Rotation stops when
stop is instructed.
042-053 Marking Fan Low Speed Rotation Changes the rotation speed of the Marking Fan: Rotate at 042-052 NOHAD
low speed when start is instructed. Rotation stops when
stop is instructed.
061-001 LPH forced lights (all-solid) Forces the LPH to turn ON (All Beta Pattern) - X 061-002 - LPH
061-003
061-002 LPH forced lights (Cin 50%) Forces the LPH to turn ON (Cin 50%) - X 061-001 - LPH
061-003
061-003 LPH forced lights (thyristor transfer) Performs Thyristor transfer only - X 061-001 - LPH
061-002
071-001 #1 Feed Motor 1-2-phase Feed Direction Drives the Motor with 1-2-phase excitation in the Feed X 071-002 P/H(Tray1)
direction, and at the Feed transport speed of 175 speed.
However, if the speed is instructed by an NVM, the Motor
will be driven at the target frequency specified in that NVM.
[I/O] T1_MOT_ON
[I/O] T1_MOT_CLK
[I/O] T1_MOT_CRNT
[I/O] T1_MOT_DIR
[I/O] T1_MOT_MODE
Chain-
071-002 #1 Feed Motor 2-phase Lift Up Direction Drives the Motor with 2-phase excitation in the Lift Up direc- X 071-001 P/H(Tray1)
tion, and at the Lift Up speed.
[Limitations]
-This does not operate if the Level Sensor is ON when drive
has started.
-When Level Sensor On is detected, the operation will step
down to 0pps and finally stops.
[I/O] T1_MOT_ON
[I/O] T1_MOT_CLK
[I/O] T1_MOT_CRNT
[I/O] T1_MOT_DIR
[I/O] T1_MOT_MODE
072-001 #2 Feed Motor 2-phase (CW 2) Feed Drives the Motor with 2-phase excitation in the Feed direc- - X 072-002 - P/H(Tray2)
Direction tion, and at the Feed transport speed. 072-003
[I/O] T2_MOT_ON
[I/O] T2_MOT_CLK
[I/O] T2_MOT_CRNT
[I/O] T2_MOT_DIR
[I/O] T2_MOT_MODE
072-002 #2 Feed Motor 2-phase (CCW 2) Lift Up Drives the Motor with 2-phase excitation in the Lift Up direc- - X 072-001 - P/H(Tray2)
Direction tion, and at the Lift Up speed. 072-003
[Limitations]
has started.
[I/O] T2_MOT_ON
[I/O] T2_MOT_CLK
[I/O] T2_MOT_CRNT
[I/O] T2_MOT_DIR
[I/O] T2_MOT_MODE
072-003 #2 Feed Motor 1-2-phase (CW 1-2) Feed Drives the Motor with 1-2-phase excitation in the Feed - X 072-001 - P/H(Tray2)
Direction direction, and at the Feed transport speed. 072-002
[I/O] T2_MOT_ON
[I/O] T2_MOT_CLK
[I/O] T2_MOT_CRNT
[I/O] T2_MOT_DIR
[I/O] T2_MOT_MODE

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[I/O] T3_MOT_ON
[I/O] T3_MOT_CLK
[I/O] T3_MOT_CRNT
[I/O] T3_MOT_DIR
[I/O] T3_MOT_MODE
[Limitations]
has started.
[I/O] T3_MOT_ON
[I/O] T3_MOT_CLK
[I/O] T3_MOT_CRNT
[I/O] T3_MOT_DIR
[I/O] T3_MOT_MODE
[I/O] T3_MOT_ON
[I/O] T3_MOT_CLK
[I/O] T3_MOT_CRNT
[I/O] T3_MOT_DIR
[I/O] T3_MOT_MODE
[I/O] T4_MOT_ON
[I/O] T4_MOT_CLK
[I/O] T4_MOT_CRNT
[I/O] T4_MOT_DIR
[I/O] T4_MOT_MODE
Chain-
[Limitations]
has started.
[I/O] T4_MOT_ON
[I/O] T4_MOT_CLK
[I/O] T4_MOT_CRNT
[I/O] T4_MOT_DIR
[I/O] T4_MOT_MODE
[I/O] T4_MOT_ON
[I/O] T4_MOT_CLK
[I/O] T4_MOT_CRNT
[I/O] T4_MOT_DIR
[I/O] T4_MOT_MODE
075-001 MSI Feed Clutch Turns ON the MSI Feed Clutch. 2000 ms X - P/H (MSI)
[I/O] MSI_FEED_CL Low
By combining this with [Component] Sub Motor [042-004
(175 speed), 042-005 (126 speed), 042-006 (63 speed)], it
is also able to drive the MSI Feed Roll and MSI Nudger Roll.
077-001 Takeaway Clutch Turns ON the Takeaway Clutch. - X - P/H (Other)
[I/O] TA_CL Low
is also able to drive the Takeaway Roll.
077-002 Regi Clutch Turns ON the Regi Clutch. - X - P/H (Other)
[I/O] REGI_CL Low
is also able to drive the Regi Roll.
077-003 Duplex Clutch Turns ON the Duplex Clutch. - X - P/H (Other)
[I/O] DUP_CL Low
is also able to drive the Duplex Trans Roll.

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077-004 Exit Gate Solenoid Switches the Exit Gate. - X - P/H (Other)
(As per the actual operation spec)
When OFF: Output to Exit 1, when ON: Output to Exit 2
[I/O] EXIT_GATE_SOL
077-005 Face Up Gate Solenoid Switches the Face Up Gate. - X - P/H (Other)
(As per the actual operation spec)
When Off: Output to #2 Exit, when On: Output to Face Up
[I/O] FUT_GATE_SOL
077-010 #1 Exit Offset Solenoid Turns the #1 Exit Offset Solenoid ON and OFF (1 cycle). P/H (Other)
[I/O] #1 Exit Offset Solenoid
By combining this with [Component] Fusing Motor [042-

007 (175 speed), 042-008 (126 speed), 042-009 (63
speed)], it is also able to move the #1 Exit Roll in the Axis
direction.
077-014 Exit 2 Drive Motor Forward Rotation Drives the Exit 2 Drive Motor at forward rotation/maximum X 077-015 P/H (Other)
speed. (Output direction) 077-015
However, if the speed is instructed by an NVM, the Motor 077-017
The phase excitation follows the NVM settings.
[I/O] EXIT2_MOT_ON
[I/O] EXIT2_MOT_CLK
[I/O] EXIT2_MOT_CRNT
[I/O] EXIT2_MOT_DIR
[I/O] EXIT2_MOT_MODE
077-015 Exit 2 Drive Motor Reverse Rotation Drives the Exit 2 Drive Motor at 1-2-phase excitation/ X 077-014 P/H (Other)
reverse rotation/maximum speed. (Intake direction) 077-016
However, if the speed is instructed by an NVM, the Motor 077-017
The phase excitation follows the NVM settings.
[I/O] EXIT2_MOT_ON
[I/O] EXIT2_MOT_CLK
[I/O] EXIT2_MOT_CRNT
[I/O] EXIT2_MOT_DIR
[I/O] EXIT2_MOT_MODE
077-030 TM Feed Ready Signal Output Turns ON the Feed Ready Signal. X Low P/H (Other)
077-031 IOT Regi Stop Signal Output Turns ON the Regi Stop Signal. X P/H (Other)
[I/O] TM_REGI_STOP
Chain-
077-032 IOT Feed ON Signal Output Turns ON the Feed ON Signal. X P/H (Other)
[I/O] TM_FEED_ON
077-033 TM T/A Motor 1 Full Speed Drives the TM T/A Motor at full speed. X P/H (Other)
077-034 TM T/A Motor 1 Half Speed Drives the TM T/A Motor at half speed. X P/H (Other)
077-035 TM T/A Motor 2 Full Speed Drives the TM T/A Motor at full speed. X P/H (Other)
077-036 TM T/A Motor 2 Half Speed Drives the TM T/A Motor at half speed. X P/H (Other)
091-001 BCR Y DC Outputs the BCR (Y) DC. Output is performed at the output - X - Xero/Clean
value that is set in the Unique NVM.
091-002 BCR M DC Outputs the BCR (M) DC. Output is performed at the output - X - Xero/Clean
091-003 BCR C DC Outputs the BCR (C) DC. Output is performed at the output - X - Xero/Clean
091-004 BCR K DC Outputs the BCR (K) DC. Output is performed at the output - X - Xero/Clean
092-001 R_RAD_COM_DA Turns the R-RAD LED ON/OFF. - X - ProCon
The output setting is TBD (it will be the Regi Control Setting
or the Process Control Setting)
092-003 ADC Shutter Open Opens the ADC Shutter. 150 ms X - ProCon
[I/O] SHUTTER_OPEN_KEEP_SOL
* After performing this Component Control, make sure the
MOB ADC Shutter is closed so that the sensor inside the
shutter will not be dirtied (the shutter, however, will close
automatically if printing is carried out).
092-004 ADC Shutter Close Closes the ADC Shutter. 150 ms X - ProCon
[I/O] SHUTTER_CLOSE_KEEP_SOL
093-001 DISPENSE MOTOR-Y Outputs the Dispense Motor - Y NVM X 093-002 - Deve
The Timeout time can be changed at the Procon NVM. This (754-073)
is performed at the normal operation speed.
093-002 DISPENSE MOTOR-M Outputs the Dispense Motor - M NVM X 093-001 - Deve
The Timeout time can be changed at the Procon NVM. (754-073)
This is performed at the normal operation speed.
093-003 DISPENSE MOTOR-C Outputs the Dispense Motor - C NVM X 093-004 - Deve
093-004 DISPENSE MOTOR-K Outputs the Dispense Motor - K NVM X 093-003 - Deve

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093-005 DEVE BIAS-DC-YMC Outputs the DEVE BIAS-DC-YMC. - X - - Deve
The output value is set in the following NVM.
- #YMC Deve DC Output Value (For I/O Check); default
value is 400 [V]
093-006 DEVE BIAS-DC-K Outputs the DEVE BIAS-DC-K. - X - - Deve
The output value is set in the following NVM.
- #K Deve DC Output Value (For I/O Check); default value is
400 [V]
093-007 DEVE BIAS-AC-YMC Outputs the DEVE BIAS-AC-YMC. - X - - Deve
Set the following NVM for the Duty.
- #YMC Deve AC Duty Value (126 speed)
Set the following NVM for the Frequency.
- #YMC Deve AC f Value (126 speed)
093-008 DEVE BIAS-AC-K Outputs the DEVE BIAS-AC-K. - X - - Deve
Set the following NVM for the Duty.
- #K Deve AC Duty Value (126 speed)
Set the following NVM for the Frequency.
- #K Deve AC f Value (126 speed)
093-009 DEVE CLUTCH-K Turns the Deve Clutch K ON/OFF. 2000 ms X - - Deve
094-001 2nd BTR (-) Outputs the 2nd BTR Bias (-). - 094-002 X’fer
The output value can be adjusted in 746-045: Secondary
Transfer Output (During Diag).
094-002 2nd BTR (+) Outputs the 2nd BTR Bias (+). - 094-001 X’fer
094-003 1st BTR YMC Contact Contacts the 1st BTR of YMC to the Photoreceptor. - 094-004 X’fer
094-004 1st BTR YMC Retract Retracts the 1st BTR of YMC from the Photoreceptor. - 094-003 X’fer
094-005 1st BTR Y Outputs the 1st BTR Bias. - - X’fer
094-006 1st BTR M Outputs the 1st BTR Bias. - - X’fer
094-007 1st BTR C Outputs the 1st BTR Bias. - - X’fer
094-008 1st BTR K Outputs the 1st BTR Bias. - - X’fer
6.3.3 DC140 Analog Monitor
Table 1 DC140 Analog Monitor
Chain-Link Component Name Description In Out Time Out CE Corrective Action Module Name
010-200 Heat Roll NC Sensor:Inf The detected AD value of the NC Sensor at the cen- O - - - Normal Range: 1019 (low temp side) to 150 (high temp Fusing
ter of the Heat Roll. side)
- Open Circuit Detection: When a detected AD value of 1020
or higher is detected 10 or more times in a row and the Edge
STS is 20 Degrees Celsius or higher.
- Out of Output Table: When a detected AD value of lower
than 150 is detected 10 or more times in a row.
010-201 Heat Roll NC Sensor: Temp The compensation AD value of the NC Sensor at the O - - - Normal Range: 1019 (low temp side) to 130 (high temp Fusing
center of the Heat Roll. side)
- Open Circuit Detection: When a compensation AD value of
1020 or higher is detected 10 or more times in a row and the
Edge STS is 20 Degrees Celsius or higher.
- Out of Output Table: When a compensation AD value of
lower than 130 is detected 10 or more times in a row.
010-202 Heat Roll NC Sensor: Diff The differential AD value of the NC Sensor at the O - - - Normal Range: -32 (low temp side) to 1024 (high temp side) Fusing
center of the Heat Roll. 14.333 times of (compensa- - Differential Amplification Error:
tion AD value - detected AD value) 5 x (compensation AD - detected AD) > = differential AD
value
However, it is not detected when (compensation AD -
detected AD) is < = 16
010-203 Heat Roll STS The STS temperature AD value at the rear of the O - - - Normal Range: 1018 (low temp side) to 120 (high temp Fusing
Heat Roll. side)
- High Temperature Error Detection: When a value of 122 or
lower is detected 3 or more times in a row.
071-200 Tray 1 Size Sensor Analog Displays the AD value for Tray 1 paper size. O - Normal Output Range: 0 to 989 P/H(Tray1)
[I/O] Tray 1 Size Sensor Analog Failure Determination Level: Out of the above range
Presumed cause for failure:
Size Sensor operation failure at the applicable tray
Size detection mechanism failure at the applicable tray
Elec Harness/Circuit Board operation failure
Software failure
Corrective action at failure:
Replace the Size Sensor at the applicable tray
Replace the Size detection mechanism at the appropriate
tray
Replace the Elec Harness and Circuit Board
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Software failure
tray
Software failure
tray
Software failure
tray
089-200 R_RAD_VSP The value that is read by MOB Sensor (OUT) O RegiCon
Use together with ADC Sensor
Turns ON the LED of the MOB Sensor OUT at the
start of reading. The intensity setting follows the
value of NVM [MOB LED Intensity Setting [p = 0]].
Turns OFF the LED of the MOB Sensor OUT at the
end of reading.
089-202 R_RAD_LOW_VSP The value that is read by MOB Sensor (IN) O RegiCon
Turns ON the LED of the MOB Sensor IN at the start
of reading. The intensity setting follows the value of
NVM [MOB LED Intensity Setting [p = 2]].
Turns OFF the LED of the MOB Sensor IN at the end
of reading.
092-203 ATC_SNR_Y TC detection in the Y Developer Housing Assy O ProCon
092-204 ATC_SNR_M TC detection in the M Developer Housing Assy O ProCon
092-205 ATC_SNR_C TC detection in the C Developer Housing Assy O ProCon
092-206 ATC_SNR_K TC detection in the K Developer Housing Assy O ProCon
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6.3.4.1 DC135 HFSI Counters (IOT)
Table 1 DC135 HFSI Counters (IOT)
Threshold Value
Chain-Link HFSI Name Detailed Description Unit Count Condition (Default Value) Module Name
954-850 Fusing Unit Print Count No. of sheets transported through the Fusing Unit (A4 L conver- Length Counts up at Fusing Exit Sensor OFF. 10000000 Fusing Unit
sion value) ratio The conversion value is calculated with 1 sheet of A4 L being
This is also cleared to ’0’ when the Fusing Unit Time Count is equivalent to a value of 100.
cleared to ’0’. Count value = Paper Length [0.1 mm]/21
954-851 Fusing Unit Time Count Time taken between Power ON and Power OFF (s) 1 [s] Counts up every 24 hours or at Power OFF. 18000000 Fusing Unit
This is also cleared to ’0’ when the Fusing Unit Print Count is Every 24 hours: +86400
cleared to ’0’. Power OFF (1) (continuous ON time less than 24 hours): The
number of seconds between Power ON and Power OFF
Power OFF (2) (continuous ON time more than 24 hours): The
number of seconds since the latest count up
954-830 Deve HSG PV Y The usage PV of Y Developer Housing Assy 1 [PV] Converts the Deve drive time to paper equivalent and counts it 400000 Deve
up.
954-831 Deve HSG PV M The usage PV of M Developer Housing Assy 1 [PV] Converts the Deve drive time to paper equivalent and counts it 400000 Deve
up.
954-832 Deve HSG PV C The usage PV of C Developer Housing Assy 1 [PV] Converts the Deve drive time to paper equivalent and counts it 400000 Deve
up.
954-833 Deve HSG PV K The usage PV of K Developer Housing Assy 1 [PV] Converts the Deve drive time to paper equivalent and counts it 400000 Deve
up.
954-840 #Y Drum Cartridge PV Converts the print count to A4 LEF. 1 [PV] Counts up when the paper passes through the Exit Sensor. 76000 Xero
Counts up by 1 PV for each Image with process direction paper E.g.)
length of 216 mm or shorter and counts up by 2 PV when it is When 1 sheet of Duplex is printed in FC, uniformly +1 for YMCK
216.1 mm or higher. per +2 surface regardless of the color used
After that, each time the length is longer by 216 mm, it is a +1 to +1 for K only when 1 sheet of simplex is printed in BW
the count up value.
954-841 #M Drum Cartridge PV Converts the print count to A4 LEF. 1 [PV] Counts up when the paper passes through the Exit Sensor. 76000 Xero
the count up value.
954-842 #C Drum Cartridge PV Converts the print count to A4 LEF. 1 [PV] Counts up when the paper passes through the Exit Sensor. 76000 Xero
the count up value.
954-843 #K Drum Cartridge PV Converts the print count to A4 LEF. 1 [PV] Counts up when the paper passes through the Exit Sensor. 76000 Xero
the count up value.
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Table 1 DC135 HFSI Counters (IOT)
Threshold Value
Chain-Link HFSI Name Detailed Description Unit Count Condition (Default Value) Module Name
954-800 Tray 1 Feed/Retard/Nudger No. of sheets fed through Tray 1 Feed Roll, Tray 1 Retard Roll, 1 [sheets] Counts up at feeding from Tray 1. 300000 P/H
Roll and Tray 1 Nudger Roll
954-801 Tray 2 Feed/Retard/Nudger No. of sheets fed through Tray 2 Feed Roll, Tray 2 Retard Roll, 1 [sheets] No. of sheets fed through Tray 2 Feed Roll, Tray 2 Retard Roll, 300000 P/H
Roll and Tray 2 Nudger Roll and Tray 2 Nudger Roll
954-805 MSI Feed Roll/Retard Pad/ No. of sheets fed through the MSI Feed Roll, MSI Retard Pad, 1 [sheets] Counts up at feeding from MSI. 50000 P/H
Nudger Roll and MSI Nudger Roll
954-820 IBT Unit Converts the paper feed direction length to A4 LEF standard. 0.01 [PV] When the paper trail edge passes through the Exit Sensor 10000000 X’fer
Count value = paper feed direction length / 210 x 100.
954-821 2nd BTR Unit Converts the paper feed direction length to A4 LEF standard. 0.01 [PV] When the paper trail edge passes through the Exit Sensor 10000000 X’fer
Count value = paper feed direction length / 210 x 100.
954-860 Deodorant Filter Determines the replacement time for the Deodorant Filter. 100 [A4] When the Paper passes through the Fusing Unit. 12000000 Drive&NOHAD
For A4 Paper, counts up by 100.
6.3.4.2 DC135 HFSI Counters (DADF)
Table 1 DC135 HFSI Counters (DADF)
Chain-Link HFSI Name Replacement Interval Life Value Count Condition Remarks
955-806 Document Feed 200000 Counts up at the Pre Regi Sensor On after the Feed start ON Count after HFSI -> Counter Clear
Total ON Count without Recycle -> Clear
955-807 Document Feed Simp 360000 Counts up at Invert Sensor Off during Simplex transport. Life value is common with 955-808
955-808 Document Feed Dup 360000 Counts up at #1 Exit Snr Off during Duplex transport and at Life value is common with 955-807
Regi Snr On during Invert
955-810 Platen Open/Close Count 180000 Counts up when the Platen Interlock opens
955-812 TA Clutch ON Count 1080000 Counts up when the TA Clutch turns ON
955-826 Nip Release Solenoid ON Count 500000 Counts up when the Nip Release Solenoid turns ON
955-828 Feed Clutch ON Count 360000 Counts up when the Feed Clutch turns ON
955-830 DADF Stamp Solenoid ON Count 100000 Counts up when the Stamp Solenoid turns ON ON Count after HFSI -> Counter Clear
(Solenoid Lifespan Management) Total ON Count without Recycle -> Clear
955-831 DADF Stamp Solenoid ON Count 3000 Counts up when the Stamp Solenoid turns ON ON Count after HFSI -> Counter Clear
(Ink Lifespan Management)
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6.3.4.3 DC135 HFSI Counters (IPoC)

Table 1 DC135 HFSI Counters (IPoC)
Setting Default Replaceme Module
Chain-Link HFSI Name Detailed Description Unit Count Condition Range Value nt Interval Name
956-802 IIT Scan This is used during Recycle. Times Scan Count (including pre-Scan) 0~6,881,175 0 None IPoC
Max count value = 6,000,000 times and Counts up with each scan.
above Scan Count after HFSI -> HFSI Counter Clear
Only count Platen Scans, not CVT Total Scan Count without Recycle -> Clear
Scans.
956-803 Lamp ON Time This is used during Recycle. seconds When Lamp turns ON: time count starts. 0~7,864,200 0 None IPoC
Max count value = 7,200,000 s and When Lamp turns OFF: time count stops.
above Writes to the NVM during CRG Initialize
Counts the no. of times the lamp turns Lamp ON time after HFSI -> HFSI Counter Clear
ON (including AGOC, LampCheck). Total Lamp ON time without Recycle -> Clear
956-804 Lamp ON Count This is used during Recycle. Times Lamp ON count after clearing HFSI Counter 0~6,881,175 0 None IPoC
Max count value = 6,000,000 times and Counts up when the lamp turns ON
above Writes to the NVM during CRG Initialize
Counts the no. of times the lamp turns
ON (including AGOC, LampCheck).
956-808 Platen Open/Close Count This is used during Recycle. Times Counts up when the Angle Sensor is fully opened by an inter- 0~1,966,050 0 None IPoC
(Platen machine) Max count value = 1,000,000 times and rupt
above
6.3.5.1 Print Test Pattern Output Setting Table 1 NVM List
Chain-Link Item Default Value Parameter
NOTE: If the NVM prerequisite for a test pattern is wrong, the message: [The parameter is incorrect.
Please enter again.] is displayed and the Print Test Pattern cannot be performed. In this case, change 870-209 Density Setting 0: 0% 0 ~ 100%
[Screen Settings] and [Resolution Settings] at required Chain-Link settings and perform it again. 870-210 Resolution Setting 2: 600x600 0: 1200x12001: 1200x6002: 600x6003: 300x3004: Not
used
Table 1 NVM List
Chain-Link Item Default Value Parameter 6.3.5.2 IOT_LPH
870-207 Screen Setting 0: Text 0: Text, 1: Photo, 2: Binary ED, 3: 24ED, 4: 300DACS, 5: • * is default
600, 6: 300, 7: 200C, 8: 200R, 9: 150, 10: Fine, 11: 106
lines, 12: Gray Font (1200), 13: 200L
Table 1 IOT
Number
of When Using MSI - When Using MSI - Simp/ Image
No. Name Purpose/Overview Sheets Image Size Tray Paper Size Paper Type Dup Color Mode Screen Cin (%) Built-in Sub
1 Grid Used for isolating problems (cannot be 1-999 Not fixed (*1) 1-4 A3* (*2) Simp*/ Y, M, C, K, R, G, 150 Dot,200 - IOT
used for regi adjustment) MSI A4 LEF Dup B, 3C, 4C, BW* Dot,200
Letter LEF (*3) Line,300
(8.5x11") Dot,600 Dot
Ledger (11x17") (*6)
2 A1 Patch Pattern For visual checking of Regi Control A1 Same as Same as Same as Same as above Same as above Same as 4C Same as - IOT
Patch above above above above above
3 B Patch Pattern For visual checking of Regi Control B Same as Same as Same as Same as above Same as above Same as Same as above Same as - IOT
4 C Patch Pattern For visual checking of Regi Control C Same as Same as Same as Same as above Same as above Same as Same as above Same as - IOT
5 Full Halftone (*4) For defect detection/shipment inspec- Same as A3 Same as A3 Same as above Same as Y, M, C, K, R, G, Same as 0 to 100 (*5) IOT
tion above above above B, 3C, 4C, BW* above
(discharge carbon fiber)
6 Procon Patch Y Color Process Control, Gradation, Defect Same as Same as Same as Same as above Same as above Simp Y Same as - IOT
detection (Y color) above above above above
7 Procon Patch M Color Process Control, Gradation, Defect Same as Same as Same as Same as above Same as above Same as M Same as - IOT
detection (M color) above above above above above
8 Procon Patch C Color Process Control, Gradation, Defect Same as Same as Same as Same as above Same as above Same as C Same as - IOT
detection (C color) above above above above above
9 Procon Patch K Color Process Control, Gradation, Defect Same as Same as Same as Same as above Same as above Same as K Same as - IOT
detection (K color) above above above above above
10 LPH Chart LM For LPH line detection Same as Same as Same as Same as above Same as above Same as Y, M, C, K, Same as - IOT
above above above above 4C, BW (*3) above
11 LPH Chart IBY For LPH line detection and for identify- Same as Same as Same as Same as above Same as above Same as Same as - LPH
ing causes of Video data failure above above above above above
*1: This is the paper size in the selected tray. *2: All IOT paper types can be set.
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*3: K is the Black when in FC mode while BW is the Black when in BW mode. *6: Although these screens can be specified from the UI, only the actual fixed screen at the IOT will be used.
*4: The Border Erase Width is at the Lead Edge (4 mm or shorter) and Side Edge (2 mm or shorter). 6.3.5.3 Controller
• * is default
*5: Custom output is possible in 10% increments. Any specified Cin value will be output rounded to the tens
place.
• Example: if 53% is specified, the output is 50%
Table 1 Controller
Image When Using MSI - Simp/ Color C-TRACS IOT
No. Name Purpose/Overview Quantity Size Tray Paper Size Dup Mode Screen Cin [%] Resolution Gradation LUT LUT
51 Total Chart For detection. For adjustment in the 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C/BW Special Usage/ - 600 x 600 Multivalue ON*/OFF ON*/OFF
(TCMC)_600 market/determining problems. This MSI 8.5x11 LEF Dup Standard/
chart is the same as TCMC. Resolution Photo/Fine
is 600 dpi.
52 Binary C-TRACS For Gradation Correction. 1*-999 A4 LEF 1-4 A3/A4 LEF/11x17/ Simp 4C Special Usage/ - 600 x 600 Binary ON*/OFF ON*/OFF
Check PG (Print) Gradation pattern for gradation correc- MSI 8.5x11 LEF Standard/
tion for Print Photo/Fine
53 Binary Procon PG For gradation, defect detection 1*-999 A4 LEF 1-4 A3/A4 LEF/11x17/ Simp 4C Special Usage/ - 600 x 600 Binary ON*/OFF ON*/OFF
MSI 8.5x11 LEF Standard/
Photo/Fine
54 Multi-value C-TRACS For Gradation Correction. 1*-999 A4 LEF 1-4 A3/A4 LEF*/11x17/ Simp 4C Special Usage/ - 600 x 600 Multivalue ON*/OFF ON*/OFF
Check PG (Print) Gradation pattern for gradation correc- MSI 8.5x11 LEF Standard/
tion for Print Photo/Fine
55 Multi-value Procon PG For gradation, defect detection 1*-999 A4 LEF 1-4 A3/A4 LEF*/11x17/ Simp 4C Special Usage/ - 600 x 600 Multivalue ON*/OFF ON*/OFF
MSI 8.5x11 LEF Standard/
Photo/Fine
56 SDTP123600 For shipment inspection 1*-999 A3 1-4 A3/A4 LEF*/11x17/ Simp*/ 4C/BW ÔWËƒ - 600 x 600 Binary OFF OFF
(BW Grid) MSI 8.5x11 LEF Dup
57 Full Halftone For defect detection 1*-999 297 x 1-4 A3/A4 LEF*/11x17/ Simp*/ R/G/B/C/ Special Usage/ 0 to 100 600 x 600 Multivalue OFF OFF
432mm MSI 8.5x11 LEF Dup M/Y/K/3C/ Standard/
4C/BW Photo/Fine
58 Ladder Pattern For defect detection/banding 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C/BW Special Usage/ - 600 x 600 Multivalue ON*/OFF ON*/OFF
MSI 8.5x11 LEF Dup Standard/
Photo/Fine
59 Drum Pitch Halftone For defect detection/shipment inspec- 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C Special Usage/ - 600 x 600 Multivalue OFF OFF
tion. This chart is the same as CKGM MSI 8.5x11 LEF Dup Standard/
50%. Photo/Fine
60 Production Banding For shipment inspection 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C Special Usage/ - 600 x 600 Multivalue OFF OFF
Chart MSI 8.5x11 LEF Dup Standard/
Photo/Fine
61 HT60M Ladder For defect detection/banding (M color). 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ M Special Usage/ - 600 x 600 Multivalue OFF OFF
Photo/Fine
Table 1 Controller
Image When Using MSI - Simp/ Color C-TRACS IOT
No. Name Purpose/Overview Quantity Size Tray Paper Size Dup Mode Screen Cin [%] Resolution Gradation LUT LUT
62 HT60C Ladder For defect detection/banding (C color). 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ C Special Usage/ - 600 x 600 Multivalue OFF OFF
Photo/Fine
63 HT60K Ladder For defect detection/banding (K color). 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ K/BW Special Usage/ - 600 x 600 Multivalue OFF OFF
Photo/Fine
64 MQ-ALL For evaluating pixel position. 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C Special Usage/ - 600 x 600 Multivalue ON*/OFF ON*/OFF
Photo/Fine
65 SIQA_IN_OUT Adjust- For gradation correction 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C/BW Special Usage/ - 600 x 600 Multivalue ON*/OFF ON*/OFF
ment (Primary Color) MSI 8.5x11 LEF Dup Standard/
Chart Photo/Fine
66 SIQA_IN_OUT Adjust- For gradation correction 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C/BW Special Usage/ - 600 x 600 Multivalue ON*/OFF ON*/OFF
ment (Secondary/Pro- MSI 8.5x11 LEF Dup Standard/
cess Color) Chart Photo/Fine
68 LPH Line Chart For line defect detection. This chart is 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C/BW Special Usage/ - 600 x 600 Multivalue ON*/OFF ON*/OFF
the same as CKGM 60%. MSI 8.5x11 LEF Dup Standard/
Photo/Fine
71 No Paper Run For specifying the DC710 No Paper 1*-99 A4 LEF/ Tray 1 - Simp 4C/BW - - - - - -
Run function 8.5x11
LEF
72 SDTP957A3S600 - 1*-999 A3 1-4 A3*/A4 LEF/11x17/ Simp*/ 4C/BW Special Usage/ - 600 x 600 Multivalue OFF OFF
Photo/Fine
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6.3.5.4 IISS
• * is default
Table 1 IISS
When Using MSI - When Using MSI - Simp/ Color C-TRACS IOT
No. Name Tray Paper Size Paper Type Dup Mode Screen Resolution LUT LUT
102 Process Control PG/Binary 1-4 A3* All IOT paper types can Simp 4C Copy ED 600x600 ON*, OFF ON*, OFF
MSI A4 LEF be set.
Letter LEF (8.5x11")
Ledger (11x17")
104 Auto Gradation Correction/Binary (for Document Creation) Same as Same as above Same as above Same as 4C Copy ED 600x600 ON*, OFF ON*, OFF
above above
106 Calibration/Binary (for Gradation check) Same as Same as above Same as above Same as 4C Copy ED 600x600 ON*, OFF ON*, OFF
above above
108 Highlight PG/Binary Same as Same as above Same as above Same as 4C Copy ED 600x600 ON*, OFF ON*, OFF
above above
113 Pre IPS/FS Increment RGB Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
117 Pre IPS/SS Increment RGB Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
122 Pre IPS/Shading Data Color Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
124 Pre IPS/YMCK Vertical Streak Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
125 Pre IPS/8 Shades Patch Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
126 Pre IPS/Solid Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
127 Post IPS/Grid/4C Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
128 Post IPS/Grid/BW Same as Same as above Same as above Same as K Copy ED 600x600 - -
above above
129 Post IPS/FSRE/Grid Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
130 Post IPS/FSRE/Slanting Grid Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
168 Copy ED 24 Shades Patch FC1 Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
169 Copy ED 24 Shades Patch FC2 Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
170 Copy ED 24 Shades Patch BW Same as Same as above Same as above Same as 4C Copy ED 600x600 - -
above above
6.3.6 NVM 711 DADF List
Table 1 NVM 711 DADF List
Default Range (Minimum Range (Maximum Initialization
Chain-Link NVM Name Value Value) Value) Description Step Write Possible Possible
711-001 DADF Lead Regi Adjustment 120 105 135 1) Default Value: 0 mm 0.1mm O O
(Side 1) (440.0 mm/s) (When 711-140 value is Default and 711-001 value is 120)
2) Adjustment Range (when 711-140 value is Default)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
3) Adjustment Range (when 711-140 value is 80 to 230)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
Version 1.2 10/2015 6.3.6 NVM 711 DADF List

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Version 1.2 6-76 6.3.6 NVM 711 DADF List
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
: +1.5 mm (105 pulse) / -1.5 mm (135 pulse)
: +5.5 mm (80 pulse) / -12.5 mm (230 pulse)
711-041 DADF Trail Edge Adjustment 151 0 255 Default Value: 0 mm (151 pulse), +10.8 mm (-151 pulse) / -7.5 0.0718mm O O
(Side 1) (440.0 mm/s) mm (+104 pulse)
Trail Edge adjustment = Lead Regi adjustment value + Trail Edge
fine adjustment value
(Side 1) (330.0 mm/s) mm (+104 pulse)
(Side 1) (220.0 mm/s) mm (+104 pulse)
(Side 1) (165.0 mm/s) mm (+104 pulse)
(Side 1) (110.0 mm/s) mm (+104 pulse)
(Side 1) (82.5 mm/s) mm (+104 pulse)
711-061 DADF Tail Edge Adjustment 151 0 255 Default Value: 0 mm (151 pulse), +10.8 mm (-151 pulse) / -7.5 0.0718mm O O
(Side 2) (440.0 mm/s) mm (+104 pulse)
(Side 2) (330.0 mm/s) mm (+104 pulse)
(Side 2) (220.0 mm/s) mm (+104 pulse)
(Side 2) (165.0 mm/s) mm (+104 pulse)
(Side 2) (110.0 mm/s) mm (+104 pulse)
(Side 2) (82.5 mm/s) mm (+104 pulse)
711-081 Vertical Reduce/Enlarge Fine 20 0 40 Default Value: 0% (20), +/-2% (+/-20), 0.1% increments 0.001 O O
Adjustment 1 Adjusts only the Top Speed for Feed Motor.
(High: TBD, Mid: 440.0 mm/s,
Low: TBD)
Low: TBD)

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Low: TBD)
Low: TBD)
Low: TBD)
Low: TBD)
711-140 DADF Lead Regi Offset NVM 120 80 230 Default Value: 0 mm (120 pulse), +4.0 mm (80 pulse) / -11.0 mm 0.1mm O O
(Side 1) (230 pulse)
711-141 DADF Lead Regi Offset NVM 120 80 230 Default Value: 0 mm (120 pulse), +4.0 mm (80 pulse) / -11.0 mm 0.1mm O O
(Side 2) (230 pulse)
711-142 DADF Trail Edge Replace All 151 0 255 Default Value: 0 mm (151 pulse), +10.8 mm (-151 pulse) / -7.5 0.0718mm O O
NVM (Side 1) mm (+104 pulse) (x2 for Soft)
When rewriting this data, rewrite all data of 711-041 to 711-046
with the specified data.
711-143 DADF Trail Edge Replace All 151 0 255 Default Value: 0 mm (151 pulse), +10.8 mm (-151 pulse) / -7.5 0.0718mm O O
NVM (Side 2) mm (+104 pulse) (x2 for Soft)
711-144 Vertical Ratio Fine Adjust- 20 0 40 Default Value: 0% (20), +/-2% (+/-20), 0.1% increments 0.001 O O
ment - Replace All Adjusts only the Top Speed for Feed Motor.
711-150 Loop Amount Adjustment 6 0 9 Feed Roll Step: 0.026112 40Pulse O O
(Side 1) (x1 Pulse) NVM 1Count: 0.026112 * 40 = 1.044 mm
711-151 Loop Amount Adjustment 5 0 14 Exit Roll Step: 0.035904 30Pulse O O
(Side 2) (x6 Pulse) NVM 1Count: 0.035904 * 30 = 1.077 mm
711-155 Feed Gear Initialize Operation 0 0 1 0: Do not perform initialize operation - O O
1: Perform initialize operation
711-157 Invert Speed Up Start Adjust- 0 0 255 Motor stop time during Invert. 2 ms O O
ment (T17 ms) Motor stop to Solenoid ON: 10 ms.
Solenoid ON time: 100 ms.
Time from Solenoid Off to Lock: 30 ms x 1.5 (safety ratio).
= 155 ms
711-158 Stop Position Adjustment 20 0 40 Sets the adjustment time so that the distance (step distance) is 0.2mm O O
During Invert (T27) the same for every speed.
Adjustment Value (ms) = (NVM Input Value - NVM Default Value)
/ Transport Speed x 1000 x 0.2 (mm step).
711-159 TA Clutch OFF Timing (T21) 0 0 20 Sets the adjustment time so that the distance (step distance) is 0.2mm O O
the same for every speed.
711-160 Feed Clutch OFF Timing 20 0 40 Sets the adjustment time so that the distance (step distance) is 0.2mm O O
(Side 1 Loop Unravel Timing) the same for every speed.
(T20) Adjustment Value (ms) = (NVM Input Value - NVM Default Value)
711-163 Feed Clutch ON Timing from 0 0 255 Adjusts the Feed timing control for the next document (thinning 4 ms O O
2nd Sheet Onwards (T3 ms) control adjustment)
711-164 Document Slow Scan Size 50 0 100 Correction value for [Size Detection Auto-Correction Function] 0.1mm O O
Correction Value Document Size Correction Value: +/-5 mm
711-171 Nudger Lift Down Adjustment 0 0 255 The time from ADF START to Nudger Lift Down. 4 ms O O
(T30 ms) From the Nudger Lock state to the document pull-in.
711-174 Nudger Lift Up Adjustment 20 0 40 Default value: 0 ms +/-80 ms, 4 ms increments 4 ms O O
(High) (T26 ms)
(Middle) (T26 ms)
(Low) (T26 ms)
711-187 Letter Mode Setting 0 0 15 Operation setting for letter documents - O O
711-188 Prohibited Combination Jam 1 0 1 When in No Mixed Mode: - O O
Detection Settings (No Mixed 0: Do not detect Jams due to prohibited combinations
Mode) 1: Detect Jams due to prohibited combinations
711-190 Too Long Jam Settings Switch 40 0 165 Default value: 1275 mm (40), -600 mm/+1875 mm, 15 mm incre- 15mm O O
ments
711-191 Too Short Jam Detection Set- 1 0 1 0: Do not detect Jams - O O
tings 1: Detect Jams
711-198 DADF OPEN SENSOR Avail- 0 0 1 There is a DADF OPEN SENSOR at the DADF: 0 (DC S2010) - O O
ability There is no DADF OPEN SENSOR at the DADF: 1
711-199 Drive Type 1 0 3 0: High, 1: Middle, 2: Low, 3: Dummy - O O
711-202 Speed Up Start Position 20 0 40 Sets the adjustment time so that the distance (step distance) is 0.2mm O O
Adjustment During Duplex the same for every speed.
(T25) Adjustment Value (ms) = (NVM Input Value - NVM Default Value)
711-204 Solenoid ON Timing During 0 0 20 Sets the adjustment time so that the distance (step distance) is 0.2mm O O
Invert Output (T24) the same for every speed.

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711-205 Feed Motor Reverse Start 4 0 20 Default value: 0 ms, +80 ms/-20 ms, 4 ms increments 4 ms O O
Time Adjustment Value at
Side 2 (T1 ms)
711-209 Invert Start Time Adjustment 5 0 25 Default value: 0 ms, +80 ms/-20 ms, 4 ms increments 4 ms O O
Value (T6 ms)
711-213 DADF Stamp Solenoid ON 5 3 20 Default value: 10 ms, +30 ms/-4 ms, 2 ms increments 2 ms O O
Time Adjustment
711-214 DADF Stamp Position Adjust- 15 0 30 Default value: 0 mm, +7.5 mm/-7.5 mm, approx. 0.5 mm incre- 0.5mm O O
ment Side 1 (T23) ments
Default value is 10 mm from Trail Edge
711-215 DADF Stamp Position Adjust- 20 0 40 Sets the adjustment time so that the distance (step distance) is 0.2mm O O
ment Side 2 (T28) the same for every speed.
711-220 Usage of DPM Control 1 0 1 0: Cont DPM Parameter Reject - O O
Parameter Instructed from the 1: Cont DPM Parameter Accept
Controller
711-221 DADF DPM Control Parame- 100 0 255 Hundreds place: Drive Type (0: High, 1: Middle, 2: Low) - O O
ter Tens place: Loop Control
Ones place: Invert Speed
711-231 Home Position Return Start 0 0 120 Adjustment value from Motor excitation to Initialize start timing. 10 ms O O
Adjustment
711-232 Home Position Return Stop 0 0 255 Adjustment value for Nudger Roller Home Position return and Lift 2 ms O O
Adjustment (T26 ms) Up time.
711-233 Link Position Return Stop 0 0 255 Adjustment value for Nip Release Link Home Position return and 2 ms O O
Adjustment (T29 ms) Lock Gear rotation time.
711-262 DOF Correction 5 0 10 Changes the intensification degree of image processing. - O O
With 5 as the center, increasing the value (towards 10) strength-
ens the intensification process while decreasing the value
(towards 0) weakens the intensification process.
711-272 Side 1 Side Regi Adjustment 120 0 240 Side 1 Side Regi Adjustment Value - O O
Value
(ADF-IIT Combine Adjust-
ment Value Data 3)
711-274 Side 2 Side Regi Adjustment 120 0 240 Side 2 Side Regi Adjustment Value - O O
Value
(ADF-IIT Combine Adjust-
ment Value Data 5)
711-276 ADF-IIT Combine Adjustment 0 0 255 Adjustment Value Data 7 sent to IIT during ADF-IIT Combine - O O
Value Data 7
Value Data 8
Value Data 9
Value Data 10
Value Data 11
Value Data 12
Value Data 13
Value Data 14
Value Data 15
711-289 Communication State Moni- 0 0 255 Checks for whether there was 2 commands received within 10 - O O
toring ms.
711-290 EEPROM Fail Bypass 1 0 1 0: EEPROM Fail Bypass ON - O O
1: EEPROM Fail Bypass OFF
711-291 Periodic Transport Data 15 1 255 The NVM used to trigger the generation of Periodic Transport - O O
Counter Data in [Diagnostic Function]
711-292 Timing Monitor Counter 0 0 255 The NVM used to trigger the activation of Timing Monitor in [Diag- - O O
nostic Function]
711-293 Warning Rate 75 0 100 The NVM used as the Warning Rate to trigger the JAM related - O O
Warnings in [Diagnostic Function]
711-294 Test ID 0 0 255 Test ID used in [Diagnostic Function] - O O
711-297 Communication Fail Bypass 0 0 1 0: Communication Fail Bypass OFF - O O
1: Communication Fail Bypass ON

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6.3.7 NVM 710_715 Ipoc NVM List
Table 1 NVM 710_715 Ipoc NVM List
Default Initialization
Chain-Link NVM Name Value Range (Minimum) Range (Maximum) Description Step Write Possible Possible
710-551 JAM Bypass 0 0 1 0: Do not bypass, 1: Bypass O O
Applies to CVT mode.
710-600 Size Mismatch Detection Setting 3 1 3 1: When Size Mismatch is detected, notify a Jam. O O
2: Size Mismatch Detection OFF.
3: When Size Mismatch is detected, notify an operation fail and purge
the document. Reduced range for non-standard in the No Mixed Size
Detection Table.
710-601 Alternate Size Switching 1 1 1 2 PF1: Switches between 8.5x13 SEF and 8.46x12.4 SEF. No-Mix/ O O
Size-Mix: Inch 13
1: 8.5x13 SEF
2: 8.46x12.4 SEF
710-602 Alternate Size Switching 2 1 1 2 PF1: Switches between 8.5x14 SEF and 8.46x12.4 SEF. No-Mix/ O O
Size-Mix: Inch 14
1: 8.5x14 SEF
2: 8.46x12.4 SEF
710-603 Alternate Size Switching 3 0 0 2 PF1: Switches between 11x15 SEF and 11x17 SEF. No-Mix: mm, No- O O
Mix/Size-Mix: Inch 13/Inch 14
0: Default
1:11x17 SEF
2:11x15 SEF
PF2: Switches between 11x15 SEF and 11x17 SEF.
No-Mix: mm/Inch 13/Inch 14 Size-Mix: Inch 13/Inch 14
0: Default
1:11x17 SEF
2:11x15 SEF
710-604 Alternate Size Switching 4 0 0 2 PF1: Switches between 8.46x12.4 SEF, 8.5x13 SEF, and 8.5x14 O O
SEF. No-Mix/Size-Mix: mm
0: Default
1: 8.5x13 SEF
2: 8.5x14 SEF
PF2: Switches between 8.5x13 SEF and 8.5x14 SEF No-Mix/Size-
Mix: mm Default is 2
0: Default
1: 8.5x13 SEF
2: 8.5x14 SEF
710-605 Alternate Size Switching 5 0 0 2 PF1: Switches between B5 SEF and 16K SEF. No-Mix: mm O O
0: Default
1: B5 SEF
2: 16K SEF
PF2: Switches between B5 SEF and 16K SEF. No-Mix/Size-Mix: mm
0: Default
1: B5 SEF
2: 16K SEF
Version 1.2 10/2015 6.3.7 NVM 710_715 Ipoc NVM List

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Version 1.2 6-84 6.3.7 NVM 710_715 Ipoc NVM List
710-606 Alternate Size Switching 6 0 0 3 PF1: Switches between 8x10 SEF, 8x10.5 SEF, and 8.5x11 SEF. O O
Size-Mix: Inch 13/Inch 14
0: Default
1: 8.5x11 SEF
2: 8x10 SEF
3: 8x10.5 SEF
PF2: Switches between 8x10 SEF, 8x10.5 SEF, and 8.5x11 SEF
0: Default
1: 8.5x11 SEF
2: 8x10 SEF
3: 8x10.5 SEF
710-607 Alternate Size Switching 7 0 0 3 PF1: Switches between 8x10 LEF, 8x10.5 LEF, and 8.5x11 LEF. O O
0: Default
1: 8.5x11 LEF
2: 8x10 LEF
3: 8x10.5 LEF
PF2: Switches between 8x10 LEF, 8x10.5 LEF, and 8.5x11 LEF Size-
Mix: Inch 13/Inch 14
0: Default
1: 8.5x11 LEF
2: 8x10 LEF
3: 8x10.5 LEF
710-608 Alternate Size Switching 8 0 0 4 PF1: Switches between B4 SEF, 8K SEF, 11x15 SEF, and 11x17SEF O O
Size-Mix: mm
0: Default
1: B4 SEF
2: 8K SEF
3: 11x15 SEF
4: 11x17 SEF
PF2: Switches between B4 SEF, 8K SEF, 11x17SEF Size-Mix: mm
0: Default
1: B4 SEF
2: 8K SEF
3:11x17 SEF
(4: 11x17 SEF, notified as ’3’ to CVT)
710-609 Alternate Size Switching 9 0 0 2 PF1: Switches between 8x10 SEF and 8x10.5 SEF No-Mix: Inch 13/ O O
Inch 14
0: Default
1: 8x10 SEF
2: 8x10.5 SEF
PF2: Switches between 8x10 SEF and 8x10.5 SEF No-Mix: Inch 13/
Inch 14
0: Default
1: 8x10 SEF
2: 8x10.5 SEF
710-610 Alternate Size Switching 10 0 0 3 PF1: Switches between B5 LEF and 16K LEF. Size-Mix: mm O O
0: Default
1: B5 LEF
2: 16K LEF
(3: 16K LEF, notified as ’2’ to CVT)
PF2: Switches between B5 LEF, 16K LEF, and 8.5x11LEF Size-Mix:
mm
0: Default
1: B5 LEF
2: 16K LEF
3: 8.5x11 LEF
710-611 Alternate Size Switching 11 0 0 3 PF1: Switches between B5 SEF, 16K SEF, and 8.5x11 SEF. Size- O O
Mix: mm
0: Default
1: B5 SEF
2: 16K SEF
3: 8.5x11 SEF
710-612 Mixed Size Mode Temporary Size 1 0 1 Switches between LEF and SEF O O
Orientation 0: LEF
1: SEF
710-613 Fax Job Mixed Size Standard Size 0 0 1 During Fax Mixed Size Mode, switches the size (Standard/Custom) O O
Mode notified to IISS from the DADF.
0: Non-standard mode
1: Standard mode
710-614 Alternate Size Switching 12 0 0 2 PF2.01 (A4 MF specific): Switches between 8.5x11 SEF and 5.5x8.5 O O
LEF. Size-NoMix: mm/Inch 13/Inch 14
0: Default
1: 8.5x11 SEF
2: 5.5x8.5 LEF

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715-010 Energy Saver Mode Disabling NVM 0 0 1 When setting value = 0: - O O
At Power OFF: Move the CRG to the W-Ref board position. *Note
At Power ON: Initialize the CRG.
Returning from Energy Saver: Do not initialize the CRG.
When setting value = 1:

At Power OFF: Do not move the CRG.
At Power ON: Initialize the CRG.
Returning from Energy Saver: Initialize the CRG.
*Depending on the setting value of 719-999, there might be no move-

ment instead.
For more details, refer to the Meaning column of 719-999.
715-017 IIT Fail Bypass 0 0 1 0: Fail Bypass OFF - O O
1: Fail Bypass ON
715-018 Config Fail Bypass 0 0 1 Controls whether to perform Fail bypass for the [Configuration Check] - O O
function of IIT-Elect Request.
Furthermore, this NVM is not involved with the separate SelectConfig

that is performed internally by the IISS.
0: Fail Bypass OFF

1: Fail Bypass ON
715-020 No. of APS 1 0 1 0: 1 APS O O
1: 2 APS
"Factory Settings"
715-025 FL Timer Set 0 0 1 0: Standard FL Timer Setting (30 min rest/0.5 s ON) - O O
1: Condensation Mode Setting (Function with the timer settings in
Diag 715-026 and 715-027)
715-026 Lamp ON Interval 30 1 60 Interval setting (Unit: min) minutes O O
715-027 Lamp ON Time 1 1 60 Lamp ON time setting (Unit: s) sec O O
715-028 Lamp Duty Proportion 10 0 20 Duty proportion settings for the Lamp. 0.1 factor O O
0: All ON multiplica-
1 to 20: Duty ON, OFF Time = (OFF time in the parameter setting) x tion
(NVM value / 10)
715-030 IIT Faulty Parts Diagnosis 0 0 65535 Writing 1 starts the IIT Faulty Parts Diagnosis. O X
After that, the write value of this NVM will be changed from ’1’ to the
presumed faulty Parts No.
After the Faulty Part Diagnosis has completed, reading this NVM dis-
plays the presumed faulty Part No.
When a Fail occurs during the Faulty Part Diagnosis, the Faulty Part
Diagnosis ends after the Fail code is recorded in this NVM.
* If other than ’1’ has been written, it will follow the usual NVM-Write
operation.
(Faulty Parts Diagnosis will not be performed)
715-038 Light Reduction Proportion during 50 0 100 The proportion of light reduction during Black Line Suppression. % O O
Black Line Suppression Sets the proportion of light reduction during Black Line Suppression to
be applied on the brightness of the Lamp for Normal Document Scan.
NVM value in %. Setting value 50 -> 50%.
715-039 Light Reduction OFF Bit during 0 0 1 The NVM that disables light reduction during Black Line Suppression. - O O
Black Line Suppression This allows you to select whether to lower the brightness of the Lamp
during Black Line Suppression.
Supports the PF2.03 DAFA for Regi-less.
0: Enable light reduction during Black Line Suppression (normal
state)
1: Disable light reduction during Black Line Suppression
715-050 Platen SS Registration Adjustment 100 0 200 Regi Correction in Slow Scan Direction 1 pulse O O
"Factory Settings"
715-051 Platen SS Reduce/Enlarge Adjust- 50 44 56 Slow Scan Direction Regi Correction Value (0.1% increments) 0.001 O O
ment "Factory Settings"
715-053 Platen FS Registration Adjustment 120 0 240 Fast Scan Regi Correction Value (Dot) O O
VLSS = PROMVLSS + (PRadjF -120) x 2
"Factory Settings"
715-056 CVT FS Offset Side 1-1 (139.7 to 120 0 240 Fast Scan Regi Correction Value (0.1 mm/step) during CVT 0.1mm O O
148)
148)
715-058 CVT FS Offset Side 1-2 (182 to 194) 120 0 240 Fast Scan Regi Correction Value (0.1 mm/step) during CVT 0.1mm O O
715-060 CVT FS Offset Side 1-3 (203.2) 120 0 240 Fast Scan Regi Correction Value (0.1 mm/step) during CVT 0.1mm O O
715-062 CVT FS Offset Side 1-4 (210) 120 0 240 Fast Scan Regi Correction Value (0.1 mm/step) during CVT 0.1mm O O
215.9)
215.9)
267)
267)

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148)
148)
215.9)
215.9)
267)
267)
715-092 WREF_ADJ_R 140 70 255 Red W-Ref correction coefficient, "Factory Settings" O O
715-093 WREF_ADJ_G 140 70 255 Green W-Ref correction coefficient, "Factory Settings" O O
715-094 WREF_ADJ_B 140 70 255 Blue W-Ref correction coefficient, "Factory Settings" O O
715-095 WREF_ADJ_BW-X 140 70 255 BW-X W-Ref correction coefficient, "Factory Settings" O O
715-096 WREF_ADJ_BW-Y 140 70 255 BW-Y W-Ref correction coefficient, "Factory Settings" O O
715-102 WREF_ADJ_R (Individual Paper) 63 0 127 Red W-Ref correction coefficient for each individual paper type. O O
715-103 WREF_ADJ_G (Individual Paper) 63 0 127 Green W-Ref correction coefficient for each individual paper type. O O
715-104 WREF_ADJ_B (Individual Paper) 63 0 127 Blue W-Ref correction coefficient for each individual paper type. O O
715-105 WREF_ADJ_BW (Individual Paper) 63 0 127 BW W-Ref correction coefficient for each individual paper type. O O
715-106 IIT Paper Code 0 0 9 0: Use NVM Individual Paper Coefficient O O
1: J paper 2: P paper 3: C2 paper
4: Green100 paper 5: Digital Color Xpression
6: Color Tech+ 7: Xerox4200 paper
8:Xerox Business 9:Green70 paper
"Factory Settings"
715-107 Optical Axis Correction Front Nut 990 0 1980 The Front Nut rotation angle (990 to 1980: Right rotation angle, 0 to X O
Rotation Angle 990: Left rotation angle) for Optical Axis Correction.
715-108 Optical Axis Correction Rear Nut 990 0 1980 The Rear Nut rotation angle (990 to 1980: Right rotation angle, 0 to X O
Rotation Angle 990: Left rotation angle) for Optical Axis Correction.
715-110 CVT FS Offset Side 1 Reference 120 0 240 Fast Scan Regi Reference Adjustment Value (0.1 mm/step) during 0.1mm O O
Adjustment Value CVT Side 1
"Factory Settings"
At Power ON, this will be overwritten by the DADF NVM (711-272)
value.
"Factory Settings"
value.
"Factory Settings"
value.
"Factory Settings"
value.
715-199 ACS Dot Filter Threshold 4 0 8 Pixel count threshold value of Dot Filter. O O
0: Disabled, 1: Weak filter to 8: Strong filter
715-200 Auto Color Detection Level Adjust- 2 0 4 Level 0 (determined from Black & White) to Level 4 (determined from O O
ment Color)
UI Settings Data (Tools)
715-201 Auto Color Detection Level Adjust- 0 0 1 0: Normal O O
ment Extension 1: Extend Adjustment Range
715-202 ACS_NVM Selection 0 0 1 0: Use PROM O O
1: Enable the NVM in (Note 2)
715-205 ACS Document Determination 0 0 511 Stores the threshold value for determining ACS documents. O O
Threshold Value
715-212 BF2 Correction Coefficient Number 8 0 16 BF2 Correction Coefficient Number O O
715-214 ABX1 Correction Coefficient Num- 8 0 16 ABX1 Correction Coefficient Number O O
ber
715-216 ABX2 Correction Coefficient Num- 8 0 16 ABX2 Correction Coefficient Number O O
ber
715-239 STTS_ON (LM2) 0 0 1 STTS effect detection ON @LM2. - O O
715-241 Black Line Correction Level Value 8 0 15 Black Line Correction Strength Level Setting in Color scanning. O O
(For color) The larger the value, the stronger the correction strength ("0" means
correction canceled)

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715-242 Black Line Correction Level Value 9 0 15 0 to 13: BW correction strength level setting O O
(For BW) 1 (weak) -> 13 (strong), 0: no correction
14: For development tests (use is prohibited)
15: Countermeasure parts for undetected areas and uninstalled
devices
* Default values are different depending on the product.
715-243 Black Line Correction Test Mode 0 0 7 Test Mode Setting for designing Black Line Correction Parameter. O O
’0’ means normal operation.
715-244 BW Correction Table 0 0 7 BW Correction Table Customized Registration (BWC) O O
’0’ means BW Correction function is canceled.
715-280 BF1 Correction Coefficient Number 8 0 16 BF1 Correction Coefficient Number "Factory Settings" O O
715-281 LED Correction Coefficient Number 5 0 19 LED Correction Coefficient Number "Factory Settings" O O
715-282 CCD Calib Y Scan Red 0 0 1023 Red when scanning CCD Calib Y Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-283 CCD Calib Y Scan Green 0 0 1023 Green when scanning CCD Calib Y Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-284 CCD Calib Y Scan Blue 0 0 1023 Blue when scanning CCD Calib Y Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-285 CCD Calib M Scan Red 0 0 1023 Red when scanning CCD Calib M Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-286 CCD Calib M Scan Green 0 0 1023 Green when scanning CCD Calib M Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-287 CCD Calib M Scan Blue 0 0 1023 Blue when scanning CCD Calib M Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-288 CCD Calib C Scan Red 0 0 1023 Red when scanning CCD Calib C Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-289 CCD Calib C Scan Green 0 0 1023 Green when scanning CCD Calib C Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-290 CCD Calib C Scan Blue 0 0 1023 Blue when scanning CCD Calib C Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-291 CCD Calib PK Scan Red 0 0 1023 Red when scanning CCD Calib PK Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-292 CCD Calib PK Scan Green 0 0 1023 Green when scanning CCD Calib PK Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-293 CCD Calib PK Scan Blue 0 0 1023 Blue when scanning CCD Calib PK Patch (Reflective Ratio LSB) O X
"Factory Settings"
715-300 A6/Postcard Document Determina- 0 0 2 0: The default in the Table O O
tion Switching 1: A6 SEF
2: Japanese Postcard SEF (mm series) or Postcard SEF (Inch series)
715-302 A4 SEF/8.5 Inch Determination 3 0 6 0: 210 mm, 1: 211 mm, 2: 212 mm, 3: 213 mm, O O
Boundary Switching 2 4: 214 mm, 5: 215 mm, 6: 216 mm
715-303 B5/8x10 Detection Switching 0 0 3 0: The default in the Table O O
1: Detect as B5 LEF or Executive LEF
2: Detect as 8x10 LEF/8x10.5 LEF Mixed
3: For design verification, performance not guaranteed
715-305 8.5x13/8.5x14 Detection Switching 0 0 3 0: The default in the Table O O
2: 13 inch
3: 14 inch
715-306 Special Document Detection Table 0 0 2 0: Special documents not supported O O
Selection 1: A4 LEF when APS is OFF and A3 when APS in ON
2: Letter LEF when APS is OFF and 17 inch when APS in ON
715-307 Document Size Detection Table 2 1 5 1: Inch 13-2 O O
Switching 2: mm-2
3: mm
4: Inch 13-1
5: Inch 14
715-310 A3/11x17 Detection Switching 0 0 3 0: The default in the Table O O
1: A3 SEF
3: Detect as A3 SEF/11x17 SEF Mixed
715-311 A4/8.5x11 Detection Switching 0 0 3 0: The default in the Table O O
1: A4 LEF
3: Detect as 8.5x11 LEF/A4 LEF Mixed
715-312 Non-standard/A6 SEF Threshold 90 50 110 Changes the Fast Scan direction threshold value for Non-standard, O O
Value Setting as well as Japanese Postcard SEF, Postcard SEF, and A6 SEF.
When other than 50 to 110 has been set, the Fast Scan direction
threshold value is 90 mm.
50: 50 mm
[Down] (1 mm increment/step)
110: 110 mm
715-319 Angle Sensor Wait Time 6 0 15 Wait time of angle sensor (the setting value is in units of 10 ms) 10 ms O O
715-343 Black Background Data 240 0 255 Black background data (IPoC only) - used in the document size detec- O O
tion specification
715-344 Original Size Detection, Platen 0 0 3 (IISS) O O
Background Countermeasure for 0: Detection by 4 registers
Dirt 1: Detection by 3 registers (countermeasure for dirt)
(IPoC)
0: Detection by 4 registers
1: Detection by 3 registers (countermeasure for dirt); 2 at open + the
document edge at close
2: Detection by 3 registers (countermeasure for dirt); 2 at open + the
ladder edge at close
3: Detection by 2 registers (countermeasure for dirt); 2 at open

6-91
DC-V C2265/C2263 10/2015
General
715-345 GCO/TFX Size Switching 1 0 1 0: GCO (16K/8K = 270x195/270x390) O O
1: TFX (16K/8K = 267x194/267x388)
715-346 B4/8K Fast Scan Threshold Value 3 0 6 0: 256 mm, 1: 258 mm, 2: 260 mm, 3: 262 mm, O O
Setting 4: 264 mm, 5: 266 mm, 6: 268 mm
715-347 8K/11x17 SEF Fast Scan Threshold 3 0 6 0: 269 mm, 1: 271 mm, 2: 273 mm, 3: 275 mm, O O
Value Setting 4: 277 mm, 5: 279 mm, 6: 281 mm
715-349 B6/5x7 Detection Switching 0 0 2 0: The default in the Table O O
1: B6 SEF
2: 5x7 SEF
715-362 FL_CHK_NG_Count 0 0 65535 Lamp Check NG Count (Reset when lamp is replaced) O O
715-363 FL_CHK_NG_Data 0 0 1023 Data obtained when Lamp Check is NG (Blank scan data of G com- O O
pared at checking)
715-418 AOC Flow Abnormal End Count 0 0 255 No. of times the AOC flow has ended abnormally O O
715-491 Metamerism Improvement Param- 0 0 2 Changes the Pre IPS forward parameter (ENL/FMC) to align the gra- - O O
eter Selection NVM dient of the color with poor reproducibility and improve the color differ-
ence.
0: Disabled (the forward parameter that was selected at LED Calib)
1: Metamerism strength +
2: Metamerism strength ++
715-492 Fax Scan Mode Switch 0 0 1 Switches the Scan Mode (FC/BW) during Fax Scan. - O O
0: BW (usual)1: FC If this NVM is anything other than ’1’, it will be a
(usual) BW operation.
715-617 AE Control of FS Length 0 0 1 0: Always use the document size detection result O O
1: Use the input document size as the detection size For AES param-
eter calculation
715-618 Minimum FS Length for AE. 500 1 65535 Fast Scan Detection Min width (1 step = 0.1 mm) O O
For calculating AES parameter.
715-619 AE Parameter SS R/E Correction 4000 250 4000 Slow Scan Detection Max width (1 step = 0.1%) O O
Upper Limit 1 For RAE
715-623 AE Level Corresponding to Recy- 0 0 1 0: Set the AE level that correspond to Recycled Paper O O
cled Paper 1: Set the original AE level
715-627 Speed Priority Background Sup- 1 0 255 For LM2: Speed Priority AE/Fast Scan Direction Non-detection Area O O
pression/Fast Scan Non-detection AVE_ST, AVE_ED.
Area 1 (for LM2)
715-628 Background Fixed Line Number 96 0 255 For LM2: Background Fixed Line Number BGC_NUM O O
715-629 Background Suppression Offset 0 0 8191 0 bit to 3 bit, Platen O O
Level for Fax Binary Scan 0: Strength Level 0 (Standard), 1: Strength Level 1, 2: Strength Level
Text Mode (Normal, Light (Pencil)) 2,
3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Level 0 (Standard)
4 bit to 7 bit, CVT & DADF
0: Strength Level 0 (Standard), 1: Strength Level 1, 2: Strength Level
2,
Level 0 (Standard)
8 bit to 11 bit, CIS
0: Strength Level 0 (Standard), 1: Strength Level 1, 2: Strength Level
2,
Level 0 (Standard)
12 bit: Availability of this register - 1: Available
715-630 Background Suppression Level for 0 0 4095 0: Strength Level 0 (Standard), 1: Strength Level 1, 2: Strength Level O O
BW Copy, Fax, Binary Scan 2,
Photo & Text Mode (Print, Photo- 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
graph, Copy) Level 0 (Standard)
0 bit to 3 bit, Platen
(* Also used as the PreIPS EAER_DAT Removal Level)
715-631 Background Suppression Offset 273 0 4095 0: Strength Level 0 (Standard), 1: Strength Level 1, 2: Strength Level O O
Level for BW Copy, Fax, Binary 2,
Scan 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Photo & Text Mode (Print, Photo- Level 0 (Standard)
graph, Copy) 0 bit to 3 bit, Platen
Text Mode (Normal, Light (Pencil)) 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Level 0 (Standard)
Text Mode (Normal, Light (Pencil)) Level 0 (Standard)

6-93
DC-V C2265/C2263 10/2015
General
Text Mode (Tracing Paper) 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Level 0 (Standard)
Text Mode (Tracing Paper) Level 0 (Standard)
Color Copy 2,
graph, Copy, Level 0 (Standard)
Inkjet Originals, Highlighted Origi- 0 bit to 3 bit, Platen
nals) 4 bit to 7 bit, CVT & DADF
Linked with TOOLS
(Determine the Parameter Selection Level by adding the TOOLS
value (level 0 to 4) and the NVM Level (level 0 to 4). When the added
value is at Level 4 or higher, it is set to Level 4)
Level for Color Copy 2,
graph, Copy, Level 0 (Standard)
Inkjet Originals, Highlighted Origi- 0 bit to 3 bit, Platen
nals) 4 bit to 7 bit, CVT & DADF
Color Copy 2,
Text Mode (Normal) 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Level 0 (Standard)
Linked with TOOLS
Level for Color Copy 2,
Text Mode (Normal) 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Level 0 (Standard)
BW Multi-value Scan 2,
(Photo & Text, Text) 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Level 0 (Standard)
Level for BW Multi-value Scan 2,
(Photo & Text, Text) 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Level 0 (Standard)
BW Multi-value Scan 2,
(Modes other than 715-642) 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Level 0 (Standard)
Level for BW Multi-value Scan 2,
Level 0 (Standard)

6-95
DC-V C2265/C2263 10/2015
General
Color Multi-value Scan 2,
(Photo & Text / Printed Original, 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Text) Level 0 (Standard)
Linked with TOOLS
Level for Color Multi-value Scan 2,
(Photo & Text / Printed Original, 3: Strength Level 3, 4: Strength Level 4, 5 to 15 or higher: Strength
Text) Level 0 (Standard)
Color Multi-value Scan 2,
Level 0 (Standard)
Level for Color Multi-value Scan 2,
Level 0 (Standard)
715-651 Scan Quality Mode Switching 0 0 1 Switches the Scan Quality Mode. None O O
0: Prioritize quality for highlight reproduction
1: Prioritize quality for text reproduction
715-668 Dual Color Control 0 0 1 Dual Color Reproducibility Control O O
0: Normal (same as Imari-MF)
1: 1401a system (Yellow not reproduced)
715-669 Tracing Paper Mode Setting 0 0 1 0: Normal 1: Tracing Paper mode O O
(* Used as PreIPS C mode as well)
715-680 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level Y Color Low Density O O
Level Y Color Low Density
715-681 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level Y Color Medium Density O O
Level Y Color Medium Density
715-682 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level Y Color High Density O O
Level Y Color High Density
715-683 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level M Color Low Density O O
Level M Color Low Density
715-684 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level M Color Medium Density O O
Level M Color Medium Density
715-685 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level M Color High Density O O
Level M Color High Density
715-686 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level C Color Low Density O O
Level C Color Low Density
715-687 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level C Color Medium Density O O
Level C Color Medium Density
715-688 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level C Color High Density O O
Level C Color High Density
715-689 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level K Color Low Density O O
Level K Color Low Density
715-690 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level K Color Medium Density O O
Level K Color Medium Density
715-691 Default Color Balance Adjustment 4 0 8 Default Color Balance Adjustment Level K Color High Density O O
Level K Color High Density
715-695 New Dual Color Control 6 0 15 This is not used in the New IISS Official ROM. O O
(This is because the IPoC and the NVM-List have been made com-
mon)
New Dual Color Reproducibility Control

(A Dual Color mode default value can be set for each Image mode)
Bit 0: Text Mode

0: Normal (same as AP/DC-IV C5570G) [default]
Bit 1: Photo & Text Mode
0: Normal (same as AP/DC-IV C5570G)
1: 1401a system (Yellow not reproduced) [default]
Bit 2: Photo Mode
0: Normal (same as AP/DC-IV C5570G)
1: 1401a system (Yellow not reproduced) [default]
Bit 3: Map Mode
0: Normal (same as Imari-MF) [default]

6-97
DC-V C2265/C2263 10/2015
General
715-702 Fast Scan Reduce/Enlarge Correc- 50 0 100 R/E fine adjustment in Fast Scan Direction. Specify within the range of O O
tion Value (at PLATEN/BELT DADF 0 and 100 in increments of 1. The value indicates the fine adjustment
Scan) with 0 = -5%, 50 = 0% and 100 = 5% at +/-5% (0.1% increments). (Not
adjusted at ex-factory)
715-703 Fast Scan Reduce/Enlarge Correc- 50 0 100 R/E fine adjustment in Fast Scan Direction. Specify within the range of O O
tion Value (at CVT Scan) 0 and 100 in increments of 1. The value indicates the fine adjustment
with 0 = -5%, 50 = 0% and 100 = 5% at +/-5% (0.1% increments). (Not
adjusted at ex-factory)
715-704 IPS Bypass Setting 1 0 0 65535 IPS Bypass Setting 1. (For Side 2 PRATO) O O
Force to skip every Image Processing function at memory sample
scan. Change a value at S/W & H/W DEBUG.
Always set "0" in normal use. (Handle with care)
--The usage is as follows:
Whether to execute/force to skip functions is assigned to each bit.
However, you can specify multiple bits at a time.
D’0: AES
D’1: DF39
D’2: SSR
D’3: FSRE
D’4: NSP
D’5: 4DLUT
D’6: 5AER
D’7: 5MUL
D’8: 5MWA
D’9: 4AER
D’10: 4MUL
D’11: TRC
D’12: ED
D’13: DIRECT
D’14: (spare)
D’15: (spare)
The specified bit value is: B’0: Unchanged, B’1: Forced through. How-
ever, D’13: DIRECT only.
715-705 IPS Bypass Setting 2 0 0 65535 IPS Bypass Setting 2. O O
Set the 4DLUT Through mode.
This setting is valid only when [IPS Bypass Setting 1] is set to force
through the 4DLUT.
Change a value at S/W & H/W DEBUG.
0: L*a*b* through from Y block
1: L*a*b* through from M block
2: L*a*b* through from C block
3: L*a*b* through from K block
4: L* through from YMCK block
5: a* through from YMCK block
6: b* through from YMCK block
7 to 65535: 0h output
715-707 Side 1 Image Grab Mode 0 0 2 Side 1 Image Grab Mode O O
0: Normal operation
1: Image grab for 24 bit
2: Image grab for 24 bit + BW
715-720 B/W COPY Text Normal Density 128 0 256 B/W COPY Text Normal Density Adjustment O O
Adjustment
715-721 B/W COPY Text Darken +3 Density 128 0 256 B/W COPY Text Darken +3 Density Adjustment O O
Adjustment
715-722 Scan/Fax Text Normal Density 128 0 256 Scan/Fax Text Normal Density Adjustment O O
Adjustment
715-723 Scan/Fax Text Darken +3 Density 128 0 256 Scan/Fax Text Darken +3 Density Adjustment O O
Adjustment
715-724 For Speed Priority Background 0 0 65535 Slow Scan Non-detection Area Setup Value at Real Time AE for O O
Suppression/Slow Scan Non- Platen Jobs.
detection Area Platen Jobs BASE, HAEST, MAESST, NAESS
715-725 For Speed Priority Background 0 0 65535 Slow Scan Non-detection Area Setup Value at Real Time AE for O O
Suppression/Slow Scan Non- DADF Jobs.
detection Area DADF Jobs Or, Slow Scan Non-detection Area Setting Value at Real Time AE for
CVT Jobs. BASE, HAEST, MAESST, NAESS
715-780 B-Hue Start Degree 270 0 360 1 Degree increment/step. When Start > End, it means End ~ 360 O O
degree and 0 degree ~ Start.
715-781 B-Hue End Degree 320 0 360 1 Degree increment/step. When Start > End, it means End ~ 360 O O
715-782 G-Hue Start Degree 110 0 360 1 Degree increment/step. When Start > End, it means End ~ 360 O O
715-783 G-Hue End Degree 200 0 360 1 Degree increment/step. When Start > End, it means End ~ 360 O O
715-784 R-Hue Start Degree 350 0 360 1 Degree increment/step. When Start > End, it means End ~ 360 O O

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DocuCentre-V C2265/C2263

Service Manual Ver1.2 (PDF)

Fuji Xerox Co., Ltd.

Version 1.2 10/2015

Version 1.2 10/2015 0.1 Getting to know this Service Manual

NOTE: Used when work procedures and rules are emphasized.

NOTE:Used when other explanations are given.

REP: Indicates the disassembly/assembly procedure for reference.

ADJ: Indicates the adjustment procedure for reference.

PL: Indicates the parts list for reference.

Safety Critical Components (SCC)

Version 1.2 10/2015

Version 1.2 10/2015 1.1 Before Starting the Servicing

4. Repair all the secondary problems.

1.2.3 Actions to Take During SM

Version 1.2 10/2015 1.2 Service Call Procedure

NOTE: •If calibration is performed at printer ->

2. Check the overall copy image quality using the Test

Version 1.2 10/2015 1.5 Periodical Replaced Parts/Consumables List

CHAIN 43 060-345 LPH Timeout Fail Y............................................................................................. 67

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015

Version 1.2 10/2015 2.1 Preface

1. Chain No. Definition Chain No. Sub Name Description

Version 1.2 10/2015 2.1.1 How to Troubleshoot

Version 1.2 10/2015 2.1.1 How to Troubleshoot

Proceed to Level 2 Troubleshooting and perform the applicable FIP.

Version 1.2 10/2015 2.2 Product FIP

If no problem is found, replace the DADF PWB. (PL 56.2)

005-131 DADF Invert Sensor On Jam on Inverting

If no problem is found, replace the DADF PWB. (PL 56.2)

Version 1.2 10/2015 2.2.2 Level 2 FIP

005-136 DADF Side 2 Regi. Sensor On Jam

005-194 Size mismatch Jam on SS Mix-size

Version 1.2 10/2015 CHAIN 5

005-275 DADF RAM Fail

Version 1.2 10/2015 CHAIN 5

005-946 SS-Size Mismatch Jam on No Mix-size (Cont)

BSD-ON:CH10.3,CH10.2 Fusing Unit Drive Motor rotation error.

If no problem is found, replace the following parts in sequence:

Version 1.2 10/2015 CHAIN 10

Version 1.2 10/2015 CHAIN 10

• Chain-Link:954-850 (Fusing Unit Print )

024-933 Drum Cartridge Y Life End

Toner Cartridge (Y) is Empty.

Replace Toner Cartridge (Y). (PL 5.1)

024-940 Drum Cartridge M Life End

Toner Cartridge (M) is Empty.

Replace Toner Cartridge (M). (PL 5.1)

024-941 Drum Cartridge C Life End

Version 1.2 10/2015 CHAIN 24

• Correctly set the Tray.