Project Quality Management

Paul J. Fields, PhD

Professional Development
Brigham Young University
 Complements

Project Management + Quality Management

PMP Skills and

Six Sigma Skills

 Project

A Temporary Endeavor Undertaken to

Create a Unique Product, Service or Result
PMBOK, Ed. 5
 Project Management

The Application of Knowledge, Skills, Tools

and Techniques to Project Activities to Meet
the Project Requirements
PMBOK, Ed. 5
 Quality Management

The Processes and Activities that Determine

Quality Polices, Objectives and
Responsibilities so the Project will Satisfy
the Needs for Which it was Undertaken
PMBOK, Ed. 5
 Quality

The Degree to Which the Characteristics of

the Product, Service or Result Fulfill
Requirements
PMBOK, Ed. 5
 Quality
Zero Variation from the Customer’s
Expectations for Scope, Time and Cost …
“Hitting the Target”
 Three Processes
1. Plan Quality Management
2. Perform Quality Assurance
3. Control Quality
PMBOK, Ed. 5
 Quality Management

Quality Planning Quality Assurance Quality Control Quality Appraisal Quality Improvement
Designing Systems Auditing Procedures Monitoring Processes Evaluating Products Preventing Variation

Quality Management: The integration and coordination of management activities focused on ensuring the organization
fulfils customer requirements predictably, consistently and reliability.

Quality Planning: The Quality Management activities focused on designing a system of policies, processes and
procedures capable of producing products that will meet customer requirements .

Quality Assurance: The Quality Management activities focused on auditing process procedures to provide confidence
to management, customers and third parties that customer requirements can be fulfilled .

Quality Control: The Quality Management activities focused on fulfilling quality requirements by monitoring and
assessing process stability to verify customer requirements are being fulfilled .

Quality Appraisal: The Quality Management activities focused on evaluating products by inspecting, examining and
testing to validate customer requirements have been fulfilled .

Quality Improvement: The Quality Management activities focused on preventing variation in the product from the
customer requirements by eliminating the sources of variation in the process.
Not a Matter of Luck …

Achieving Quality in the Project Deliverable

is the Result of Management …
Quality Must be Planned into the Deliverable
and Built into the Deliverable
 Common but Irrelevant
Management Practices
Inspection
Quotas
Slogans
Exhortations
Rewards and Punishments

 No Effect on System Performance !!!

 85 / 15 Rule … Fix the System First

One Management Approach …
“If you Want the Boat to Go Faster,
Whip the Oarsmen Harder !!!”
 Examples of Management
Tampering Practices
Examples of Rule 2:
Adjusting a Rifle’s Sight After v Every Shot
Adjusting the Process in Response to a Single Data Point
Changing Policy Based on the Latest Attitude Survey
Over Ordering Supplies in One Month and Under Ordering Supplies in the Next Month
Using Variances to Set Budgets

Examples of Rule 3:
Escalating Bets in a “Hot” Poker Hand
“Contra-Cyclical” Manipulation of Money Supply
Sending Children to Bed Early Tonight Because Stayed Up Late Last Night
Trying to Exceed Customer Expectations This Month to Make Up for Bad Service Last Month

Examples of Rule 4:
Making Copies where the “Original” is the Last Copy
Using the Last Board Cut as a Pattern for the Next Board
Workers Training Replacements in Succession
Adjusting Time of Meeting Based on Last Actual Starting Time
Playing “Telephone”
 Response to Quality Problems
Typical Sequence of Responses:

 Deny → No Problem
 Project → Customer’s Fault
 Excuse → Loser’s Limp
 Indignant → How Dare You …
 Evade → Run and Hide

 You Cannot Learn and Cannot Improve.

 Fives A’s of Success
If You Can Build a “Prevent Defects” Culture:

 Acknowledge → Yes, that is a problem.

 Accept → I am responsible.
 Act → Let’s fix it.
 Assess → Learn from it.
 Avert → Prevent it.

 You Can Manage Any Project Successfully.

 Results

Quality Project Deliverable

Quality Project

Quality Project Manager

One Success Story
Six Sigma Certification
PMP Certification
Updated LinkedIn Profile
Contacted by ABS Consulting International
Project Management and Six Sigma
“Essential Combination !!!”
“… Not Without Both Disciplines.”
Talk More ? … Contact Me:
pjfphd @ byu.net

801 – 400 – 3641