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STUDENT MATERIAL
This material has been prepared so as to ensure and maintain consistency with
the one the approved trainer shall use in the training sessions.
Each slide has been prepared in appropriate depth with to include sufficient
details that there is almost no requirement to add any additional notes to describe
the content further.
However where possible and applicable, additional text has been included or
referenced in the notes below each of the slides
The material is consistent with the structure and flow of the official ITIL Guidance
/ Manuals

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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ITIL 4
MANAGING PROFESSIONAL
TRANSITION TRAINING

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.2

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AGENDA
ITIL 4 Managing Professional Transition Overview
½ day Foundation
1 day Create deliver and support
1 day Drive stakeholder value
1 day High velocity IT
1 day Direct plan and improve
½ day Exam preparation, mock exam, and exam

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HOUSEKEEPING
• Course timings
• Start time each morning
• Lunch and other breaks
• End time each day
• End of course exam
• Health and safety
• Emergency exits
• Fire drills and alarms
• Bathroom locations

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INTRODUCTIONS
• What is your name?
• Where do you work?
• What do you do?
• What is your experience with ITIL?
• Exams and practical knowledge