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INDEX NO:2070011019
SIGNATURE…………………………………………………..
DATE……………………………………………………………
SIGNATURE………………………………………………….
DATE……………………………………………………………..
i
DEDICATION
I dedicate this project to God Almighty who has been my strong pillar, source of my inspiration,
understanding and knowledge. He has been the source of my strength throughout the writing of
this plan and made it possible for me. Also dedicate to my parents who have made sure I have all
it needs to make this plan possible.
ii
ACKNOWLEDGEMENT
I would like to express my special thanks of gratitude to my lecturer madam Dolphine who has
given me the opportunity to do this business plan; she also guided me in all steps of this writing.
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TABLE OF CONTENT
Table of Contents
DECLARATION..........................................................................................................................................i
DEDICATION............................................................................................................................................ii
ACKNOWLEDGEMENT..........................................................................................................................iii
TABLE OF CONTENT..............................................................................................................................iv
EXECUTIVE SUMMARY........................................................................................................................vii
1.0 BUSINESS DESCRIPTION................................................................................................................vii
CHAPTER 1..............................................................................................................................................1
1.1BUSINESS NAME................................................................................................................................1
1.2 BUSINESS LOCATION AND ADDRESS...........................................................................................1
1.3 OWNERS PROFILE.............................................................................................................................2
1.4 FORM OF OWNERSHIP......................................................................................................................2
1.5 TYPE OF OWNERSHIP.......................................................................................................................2
1.6 PRODUCT OR SERVICES..................................................................................................................2
1.7 INDUSTRY...........................................................................................................................................3
1.8 ENTRY AND GROWTH STRATEGY................................................................................................3
1.9 GOALS OF THE BUSINESS...............................................................................................................3
1.10 JUSTIFICATION................................................................................................................................3
CHAPTER 2..............................................................................................................................................4
2.1 CUSTOMERS.......................................................................................................................................4
2.2 MARKET SHARE................................................................................................................................4
2.3 COMPETITION....................................................................................................................................5
2.4 PROMOTION AND ADVERTISING STRATEGY.............................................................................5
2.5 PRICE STRATEGY..............................................................................................................................5
2.6 SALES TACTICS.................................................................................................................................5
2.7 DISTRIBUTION STRATEGY..............................................................................................................6
CHAPTER 3..............................................................................................................................................7
3.0 ORGANIZATION AND MANAGEMENT PLAN...............................................................................7
3.1 ORGANIZATION STRUCTURE.........................................................................................................7
iv
3.2 BUSINESS MANAGER.......................................................................................................................7
3.3 KEY MANAGEMENT PERSONNEL.................................................................................................8
3.4 OTHER PERSONNEL..........................................................................................................................8
3.5 RECRUITMENT, TRAINING AND PROMOTIONS..........................................................................9
3.51 RECRUITMENT.................................................................................................................................9
3.5.2 TRAINING.........................................................................................................................................9
3.5.3 PROMOTIONS..................................................................................................................................9
3.6 REMUNERATION AND INCENTIVES..............................................................................................9
3.6.1 REMUNERATION............................................................................................................................9
3.6.2 INCENTIVES.....................................................................................................................................9
3.7 LICENCES, PERMIT AND BY LAWS.............................................................................................10
3.7.1 LICENCES......................................................................................................................................10
3.7.2 BY LAWS........................................................................................................................................10
3.8 SUPPORT SERVICES........................................................................................................................10
3.8.1 INSURANCE...................................................................................................................................10
3.8.2 BANKING SERVICES....................................................................................................................10
CHAPTER 4............................................................................................................................................11
4.0 PRODUCTION AND OPERATION PLAN.......................................................................................11
4.1 PRODUCT FACILITIES AND EQUIPMENT...................................................................................11
4.2 PRODUCTION STRATEGY..............................................................................................................11
4.3 PRODUCT DESIGN AND DEVELOPMENT...................................................................................12
4.4 PRODUCTION PROCESS.................................................................................................................12
4.5 REGULATION AFFECTING OPERATION.....................................................................................13
CHAPTER 5............................................................................................................................................14
5.0 FINANCIAL PLAN............................................................................................................................14
5.1 PRE-OPERATION EXPENSES.........................................................................................................14
5.2 WORKING CAPITAL ESTIMATES.................................................................................................15
5.3 PROJECTED CASH FLOW...............................................................................................................18
5.4PROFORMA INCOME STATEMENT...............................................................................................19
5.5 PROFORMA BALANCE SHEET......................................................................................................20
5.6 BREAK EVEN POINT.......................................................................................................................22
5.7 PROFITABILITY RATIO..................................................................................................................25
v
5.8 DESIRED FINANCING.....................................................................................................................27
5.9 CAPITALISATION............................................................................................................................27
vi
EXECUTIVE SUMMARY
The owner of the business target all aged clients in need of hair and beauty services. The
business targets an average of 400 clients per month. Due to stiff competition, in the area of
business the business will offer more services at fair prices. The owner of the business will also
use word of mouth to encourage their clients to visit the place next time.
The manager of the business will be carrying out management activities. The business will also
have other employees eg accountant for recruitment of employees basing on their skills, salaries
and wages will be on monthly basis through cash. The business will apply legal licenses and
permits from concerned government offices, support services like banking, insurance, telephone
and electricity will also be required.
Purchased items maintenance cost will be incurred as per the month it happened. Regulations
affecting the business will lead to renewing of licenses and permits annually and adhere to
factory and laws governing quantity of products and services.
The pre-operational cost had a total of sh. 667791 and the estimated working capital 1615000
for year 1. In other cash flow total sales were 1450000 and net surplus of 1002200 similar to
accumulated cash. In proforma income statement cost of sales year 1 525150, year 2 675630,
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year 3 796050. 308832 year 2, 342820 year 3, 2675630 year 3, 796050. In proforma balance
sheet, fixed assets year 1 308832 year 2 342820 year 3 392250 and total liability of the 3 years
are 650000, 2693000 and 730000. In breakeven point the total variable cost is 125000 and
contribution of 3650000. Bank loan of 1200000 and return on equity is 1690.
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CHAPTER 1
BUSINESS DESCRIPTION
INTRODUCTION
Business name
Owner’s profile
Type of business
Product or services
Industry
Justification
1.1BUSINESS NAME
SARAH BEAUTY SHOP AND COSMETICS is the name of the business. The name is used as
business strategy.
1
allow us provide beauty services to their commission at a commission. Also around the area
there is availability of the railway, airport, telephone, water and electricity. The email address
will be joysarah25@gmail.com, telephone no. 0725406020 for easier communication.
weaving
Manicure
Hair styling
Hair cuts
Skin care
Pedicure
2
The owner will also be selling hair and beauty products both wholesale and retail to help add out
year profit. SARAH BEAUTY SHOP AND COSMETICS will never emphasize our clients need
being our major concern.
1.7 INDUSTRY
SARAH BEAUTY SHOP AND COSMETICS is a firm under the beauty industry where there is
stiff competition. The owner of the business will make sure of doing extra more services in a
unique customer attending to enable her attract and maintain clients.
The main motive in entry in this type of business is owner’s interest and her passion in hair
dressing in this industry. Also to analyze the strength and weakness in competition and future
survival.
GROWTH STRATEGY
Through well maintaining of clients we have, word of mouth and taking our clients’ needs will
be able to grow at a reasonable rate.
1.10 JUSTIFICATION
By carrying out research and survey, proves that the location the owner has selected will provide
average high income due to high demand of products and services. By providing her services
well good through word of mouth and through this be able to win more clients.
3
CHAPTER 2
2.0 MARKETING PLAN
INTRODUCTION
Customers
Market share
Competition
Price strategy
Sales tactics
Distribution strategy
2.1 CUSTOMERS
SARAH BEAUTY SHOP AND COSMETICS will target clients who are in need of our services
most especially who come to our job, outside job eg those employed during lunch hour and after
job. The owner main concern being her customers need will not be looking at her clients’ level of
income but as they are willing and able for her services will be there readily available. The
owner will also work with nearby hotels eg Hilton and parklands where she will request for a
contact to be hair service providers to their clients.
4
2.3 COMPETITION
SARAH BEAUTY SHOP AND COSMETICS want to set itself apart from other beauty salons
that only offer two or three types of services. The owner of the business having realized this
being a big frustration to clients has decided to offer more services at one point. Hair done styled
and nail polished at one point. She doesn’t intend to compete with high salons which are not
affordable to low and middle class people. She wishes to offer a fair ground for those clients who
can’t those high luxurious salons. Installation of CCTVs and employment of a qualified security
guard which will help her assure her clients safe security.
Will also offer discount to clients who have been referred to her and also clients who come along
with their friends for her services.
There will also be a box where any client who brings clients is written in a paper and by the end
of every three clients is written in a paper and by the end of every three month the client who
would have brought many clients would be awarded with gifts.
The owner of the business will also be offering outside services eg in hotels and also to her
acquired clients who may not be able to come to her job place.
5
2.7 DISTRIBUTION STRATEGY
In the beauty area the owner of the business will offer short distance transport services to those
clients who buy goods in wholesale.
6
CHAPTER 3
Organization structure
Business manager
Support services.
Cleaners
NATIONALITY: KENYAN
GENDER: FEMALE
ORGANIZATION
7
Serah Ngina being the owner of the business is the manager, having a diploma in information
communication technology and also work experience for five years in shop business. She also
loves dealing with people and has driven ambition and discipline to manage the business and its
employees
Qualifications
Casual workers
Qualifications
8
Cleaning activities
3.51 RECRUITMENT
The owner of the business will add up employees for efficient running of the business. She will
also advertise job vacancies through posters and other gatherings in the community to recruit
qualified personnel.
3.5.2 TRAINING
The owner of the business will be training her employees ie increasing skills and knowledge to
make them fast efficient and more productive for a better yield.
3.5.3 PROMOTIONS
The owner of the business will take her employee out to learn research new styles and also visit
other beauty shop to add on the skills and knowledge.
3.6.1 REMUNERATION
The owner of the business will reward those clients who came along with other clients. She will
also reward the best employee who rendered his services heartedly having respect and well
behaving at end of every year.
3.6.2 INCENTIVES
The owner of the business will pay extra money to the most performed employee. She will also
provide house allowances, medical and hardship.
9
3.7 LICENCES, PERMIT AND BY LAWS
3.7.1 LICENCES
The owner of the business will acquire health license and also business permit s which are issued
at county government office.
3.7.2 BY LAWS
The owners business will adhere to legislation by laws and regulation governing the industry.
3.8.1 INSURANCE
The business will acquire an insurance cover against theft and fire. The insurance cover will be
offered by Angel insurance.
10
CHAPTER 4
She will also employ 5 employees, three majoring on service provision while the two sell the
beauty products. The management will ensure that they employ qualified personnel for efficient
work.
11
They will also learn other expenses including
STEP 1
STEP 2
STEP 3
STEP 4
Thank the client for coming and ask her to come next time.
12
4.5 REGULATION AFFECTING OPERATION
The owner’s business will need to make applications to several necessary licenses legislation and
permit providers. This will enable efficient operation. The service providers must adhere to
legislation and regulation governing the industry.
Also will adhere to all compliance required where applicable under the laws of government of
Kenya and respective county government.
CHAPTER 5
13
Working capital estimates
Projected cash flow statement
Pro-forma income statement
Pro-forma balance sheet
Breakeven point
Profitability ration
Desired financing
Capitalization
Assets
Description Ksh
14
Cash at hand 650000
Cash at bank 385000
Debtors 90000
Movable assets 74000
Fixed assets 416000
Totals 667000
Liabilities
Description Ksh
Bank loan 320000
Creditors 70000
Loans 157000
Total 547000
Year 2
Assets
Descriptions Ksh
Cash at bank 670000
Cash at hand 400000
Debtors 110000
Movable assets 80000
Fixed assets 45000
Total 1710000
Liabilities
Descriptions Ksh
Bank loans 230000
15
Unaitas 110500
Creditors 70000
Total 410500
WC=1710000-410500=1299500
Year 3
Assets
Description ksh
Cash at bank 740000
Cash at hand 605000
Debtors 320000
Movable assets 96000
Fxed assets 470000
Total 22310000
Liabilities
Descriptions Ksh
Bank loan 250000
Creditors 120000
Unaitas loan 80500
Total 450500
16
5.3 PROJECTED CASH FLOW
CASH JAN FEB MAR AP MA JUN JUL AU SEP OCT NO DEC
FLOW CH R Y E Y G T V
Sales 180 170 1900 175 170 1800 2000 190 195 1800 180 1450
000 000 00 000 000 00 00 000 000 00 000 000
Disc 250 200 1800 200 100 2400 3000 260 200 2600 300 2800
00 00 00 00 00 0 0 00 00 0 00 0
Debtors 920 800 7000 950 680 9500 1200 900 880 9000 800 9000
00 00 0 00 00 0 000 00 00 0 00 0
Total 297 270 2780 290 248 2840 3590 308 303 2860 290 1568
000 00 00 000 000 000 00 000 000 000 000 00
Cash
outflow
Salaries 480 480 4800 480 480 4800 4800 480 480 4800 500 5600
00 00 0 00 00 0 0 00 00 0 00 0
Purchas 150 700 1450 190 150 4500 1750 190 163 1780 179 4500
es 000 0 000 000 000 0 00 000 000 00 000 00
Telepho 600 500 3600 800 900 5000 7000 600 400 7000 450 8900
ne 0 0 0 0 0 0 0
Pay to 250 340 2800 200 340 3200 2300 450 455 4300 300 1900
creditor 00 00 0 00 00 0 00 000 00 00 0
s
Electrici 900 900 9000 900 900 9000 8900 459 890 6700 560 9600
ty 0 0 0 0 0 0 0
Water 670 450 6000 450 340 5600 2000 750 900 8900 790 7200
17
0 0 0 0 0 0 0
Adverti 500 500 5000 500 500 5000 5000 500 500 5000 500 5000
se 0 0 0 0 0 0 0
Taxes 300 320 3500 300 320 3000 2400 230 240 2400 300 3200
0 0 0 0 0 0 0
Interest 240 250 2700 240 240 2400 2300 240 240 2400 240 2900
0 0 0 0 0 0 0
Insuran 400 400 4000 400 400 4000 4000 400 400 4000 400 4000
ce 0 0 0 0 0 0 0
Total 210 269 2585 271 212 2890 3541 300 295 2705 269 5658
400 80 50 550 050 50 50 050 750 00 600 000
Surplus 860 102 1950 184 369 4950 4850 795 723 1550 204 1002
00 00 0 50 50 0 0 0 000 200
Accumu 866 968 1163 134 177 1756 1805 188 195 2112 232 1239
lated 00 00 00 7 0 00 00 450 700 000 600 800
cash
18
Salaries 42000 47000 54000
Total expenses 151000 156000 167500
Net profit before tax 583500 750700 884500
10% of tax 58350 75070 88450
Net profit after tax 525150 675630 796050
19
Long term
liability
Bank loan 100000 110000 120000
20
CALCULATION FOR BREAK EVEN POINT FOR YEAR 1
Gross margin sales= annual sales-variable cost
946000-310200=635800
Gross margin= gross margin x 100
Annual sales
946000
Gross margin
= 123300
0.672
=183.482
Annual sales
5613900 x 100=57.5%
21
975900
Gross margin %
=115500
0.575
=200869.6
Annual sales=1117000
=1117000-617700=499300
499300 x 100
1117000
22
5.7 PROFITABILITY RATIO
GROSS PROFIT MARGIN
RETURN ON EQUITY
24
5.8 DESIRED FINANCING
NO ITEM AMOUNT
1 Pre-operational cost 290000
2 Working capital 193350
3 Fixed assets 22300
Total investment 244650
5.9 CAPITALISATION
583500/1740000*100=34%
LIQUIDITY RATIO
25
563500/365000*100=1690
26