ST. XAVIERS COLLEGE, MAPUSA.

SYBBA Semester End Assessment

Sub: Production and Operations Management
Max. Marks: 25.

I. Answer Any 6 of the following questions (2 marks each)

1. What is Work Breakdown Structure?
2. What are some possible consequences of poor quality?
3. Contrast the meanings of the terms job enlargement and job enrichment
4. What is job design, and why is it important?
5. Briefly explain the advantages and disadvantages of automation.
6. List the key ways that organizations compete.
7. Explain what quality function deployment is and how it can be useful.
8. Explain the term project champion and list some ways to keep a
champion involved with the project.

II. Answer Any 3 of the following questions: ( 3 marks each)

1. Differentiate between service design and product design.
2. Describe the following basic process types with examples
a. Jobshop
b. Batch
c. Project
3. Explain any 6 of the 7 quality tools with the help of illustrations.
4. Productivity should be a concern of every business organization.
a) How is productivity defined?
b) List some factors that can affect productivity and some ways that
productivity can be improved.

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III. National Scan, Inc., sells radio frequency inventory tags. Monthly sales
for a seven-month period were as follows:

Month Sales
(Thousands)
Feb 19
Mar 18
Apr 15
May 20
Jun 18
Jul 22
Aug 20

Forecast September sales volume using each of the following: (4 marks)

1. A five-month moving average.
2. Exponential smoothing with a smoothing constant equal to .20, assuming
a March forecast of 19(Thousand).
3. The naive approach.
4. A weighted average using .60 for August, .30 for July, and .10 for June.

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