Salesforce BrainDumps DEV-401 by Ishanka 300q

BrainDumps.
DEV-401_300,QA
Number: DEV-401
Passing Score: 800
Time Limit: 120 min
File Version: 18.05
DEV-401
Building Applications with Force.com and Visualforce
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Exam A
QUESTION 1
Once a sharing rule has been created to share Account records with Public Group A with read/write access to the shared accounts, then this sharing
rule can be modified to share the Account records with Public Group B with read-only access.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
QUESTION 2
Apex sharing reasons are available for standard and custom objects.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
QUESTION 3
Since Apex sharing reasons are not available for standard objects, so sharing individual records of standard objects is not possible.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
answer is well defined.
QUESTION 4
If a record of Associate custom object has been shared using an Apex Sharing Reason, then that Apex Sharing Reason cannot be deleted until the
sharing of that record is changed to use some other Apex Sharing Reason.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
QUESTION 5
Until an Apex Sharing Reason is created, a record of a custom object cannot be shared manually on a one-off basis.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
QUESTION 6
Once a sharing rule has been created based on owner, then it can be modified to make it a sharing rule based on criteria.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 7
Which of these can have only one of them active at a time?
A. Validation rule
B. Assignment rule
C. Auto-response rule
D. Workflow rule
E. Escalation rule
F. Approval process
G. Sharing rule
Correct Answer: BCE

Section: (none)
Explanation
Explanation:
QUESTION 8
Automatic case escalation can be disabled.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 9
Escalation Rules and Auto-Response Rules are available only for cases.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 10
Quotes can be created from
A. Quotes tab
B. From 'Quotes' related list on an opportunity
C. From both of above
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 11
OWD of child is always determined by OWD of parent.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 12
In the initial sync of a quote with an opportunity
A. Quote line items will replace opportunity products

B. Opportunity products will replace Quote line items
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 13
When upserting record using Apex Data Loader and using the record id for matching the record, if the value for the record id field is not provided in the
csv file or while mapping fields from the csv file to the Salesforce object fields, then
A. The upsert fails

B. New record gets created in Salesforce
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 14
When upserting record using Apex Data Loader and using the external id for matching the record, if the value for the external id field is not provided in
the csv file or while mapping fields from the csv file to the Salesforce object fields, then
A. The upsert fails

B. New record gets created in Salesforce.
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 15
When upserting record using Apex Data Loader for an object that has an external id field, if the value for this external id field is not provided in the csv
file or while mapping fields from the csv file to the Salesforce object fields, then the upsert will always fail as the external id is a required field.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 16
External id can be used for matching record during which of these operations using the Apex Data Loader
A. upsert
B. update
C. delete
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 17
If OWD is private for a custom object Position, then a user can view only those Position records which are owned by him if no one down the role
hierarchy below him has created any Position record and t here is no sharing rule on Position object.
A. Always true
B. Not always true
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 18
Checking 'Grant Access Using Hierarchies' gives what type of access to records owned by subordinates?
A. Read, Edit
B. Read, Edit, Delete
C. Depends on what access the profile of the senior has for that object out of Read, Edit, Delete.
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 19
OWD of Position object is public read/write. A sharing rule is created to share Position records owned by Role A with Role B with read only access. For
users of Role B, the Position records will be
A. read/write
B. read-only
C. The creation of the sharing rule fails as OWD is lesser restrictive
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 20
User B has created an Associate record. At the profile level, the profile 'Custom-Recruiter' of User A has only Read, Create access for Associate. OWD
of Associate is 'Public Read/Write'. What access will User A have for the record created by User B?
A. Read and Edit because OWD can make record access lesser restrictive, 'Public Read/Write' is lesser restrictive than read-only
B. Only Read
Correct Answer: B
Section: (none)
Explanation
answer is updated.
QUESTION 21
User B has created an Associate record. At the profile level, the profile 'Custom-Recruiter' of User A has Read, Edit access for Associate. OWD of
Associate is 'Public Read/Write'. What access will User A have for the record created by User B?
A. Read and Edit because OWD can make record access lesser restrictive
B. Only Read
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 22
'Modify all' if checked at the profile level, always overrides the OWD setting.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 23
'View All' has been checked at the profile level for a custom object Position. OWD is private of the Position object. A user will be able to view Position
records owned by other users.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 24
'View All' has been checked at the profile level for a custom object Position but 'Modify All' has not been checked. OWD is read/write of the Position
object. For any user having this profile Position records owned by other users will be read/write.
A. True
B. False
C. Depends
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 25
'View All' has been checked at the profile level for a custom object Position but 'Modify All' has not been checked. OWD is read/write of the Position
object. Any user can delete Position records owned by other users.
A. True
B. False
C. Depends
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 26
Which of these cannot be deactivated?
A. Validation rule
B. Workflow rule
C. Approval process
D. Sharing rule
E. Apex triggers
F. Escalation rule
G. Assignment rule
H. Auto-response rule.
Correct Answer: D
Section: (none)
Explanation
Explanation:
QUESTION 27
An object can have
A. A master-detail relationship with itself

B. A lookup relationship with itself
C. Both of above are possible
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 28
A standard object can be a child object in a
A. master-detail relationship
B. lookup relationship
C. Both of above are possible
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 29
In a workflow rule which of the following statements is true
A. Specifying at least one criterion is compulsory in the rule criteria section underRun this rule if the following criteria are met
B. Specifying criteria is optional in the rule criteria section underRun this rule if the following criteria are met'If no criteria are specified, then this
workflow rule will execute for all records created of that object.
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 30
While inserting/updating/upserting a new user using the Apex Data Loader, values for which of these fields can be provided in the input csv file?
A. User Role
B. User License
C. User Profile
Correct Answer: AC
Section: (none)
Explanation
Explanation:
QUESTION 31
If the email id of an inactive user in Salesforce is changed then:
A. An email is sent immediately to the new email id for verifying the new email id.
B. An email is sent to the new email id for verifying the new email id only when the user is activated.
C. An email is NOT sent to the new email id for verifying the new email id as the email id was changed when the user was inactive. Such a mail would
be sent only if the email id of an active user is changed.
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 32
A file which is private:
A. Can always be viewed by only the owner of the file

B. Can always be viewed by the owner of the file and by any user who has the 'Modify All Data' permission.
C. Depends.
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 33
An Account record is owned by user A. For user B the 'Sharing' option would appear on this record if
A. User B has 'View All' permission at profile level for Account

B. User B has 'Modify All' permission at profile level for Account
C. OWD of Account is public read/writ
D. User B has 'Delete' permission at profile level for Account.
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 34
The workflow actions within a workflow rule execute in the order in which they are created.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
corrected.
QUESTION 35
If multiple active workflow rules are present on an object, then these workflow rules will execute in the order in which they have been created.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 36
A manual sharing can be created using the Apex Data Loader.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 37
A manual sharing can be created for a standard or custom object u sing the Apex Data Loader.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 38
Account object has a custom field 'Tax' of type number. Some account records are present in Salesforce which do not have any value in this field. This
custom field is now made a required field by editing it. The editing will fail as some records are present which do not have a value for this field.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 39
Account object has a custom field 'Tax' of type number. Two account records are present in Salesforce which have the same value in this field say
5000. This custom field is now made a unique field by editing it. The editing will fail as two records are present which have the same value for this field.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 40
Account object has a custom field 'Tax' of type number. Two account records are present in Salesforce, account name Acc1 has value 7 in this field
while account name Acc2 does not have any value in this field. This custom field Tax is now given a default value of 89 by editing it. Which of these
cases will happen:
A. The Tax field of Acc2 will get the value 89 and all accounts created henceforth will have the default value 89 in this Tax field
B. The Tax field of Acc2 will r
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 41
For manual sharing of any account record, by default the owner of the record has Full Access to the account record and has Read/Write access on the
related contacts, opportunities, cases. The Read/Write access on the related contacts, opportunities, cases can be made more restrictive for the owner
like read-only by creating a new manual sharing rule for that account record and selecting the owner's name from within the Users list.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 42
OWD of account is public read/write. While creating which of the following, more restrictive values (like public read-only) will be available for sharing?
A. Sharing rule on Account

ii. Manual sharing rule on any specific account record.
B. Only i
C. Only ii
D. Both i and ii
E. Neither i nor ii
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 43
A master object cannot have more than two detail objects through master-detail relationship as at the most 2 master-detail relationships are allowed per
object.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 44
A field marked as required while creating the field can be removed from some page layouts.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 45
A workflow rule can have a workflow action of type 'Field Update' to determine which record type should be assigned to the created record.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 46
Which record type will get assigned to a record being created?
A. Record type assigned by user while creating the record

B. Record type assigned by workflow rule using workflow action of type `Field Update'.
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 47
Custom Summary Field/Formula is available only in report generated from Custom Report Type using with or without relationship with some other
object.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
QUESTION 48
If a custom app is not created for a client company and a standard app like `Sales' is being used by the client company, then the client company logo
cannot be added to the app.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 49
Which elements can be stored in folders?
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 50
Files tab shows files from:
A. Documents
B. Salesforce CRM content from the libraries one is a member of from one's personal libraries
C. Files from chatter from the groups one is a member of
Correct Answer: BC
Section: (none)
Explanation
Explanation:
QUESTION 51
Employees in an organization with Salesforce who do not have a Salesforce license can join Chatter.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 52
Which of these operations on a file in Chatter leads to the generation of a private file?
A. Upload the file on the Files tab

B. Attach the file to a feed in Chatter
C. Upload (i.e. contribute) the file in Salesforce CRM Content personal library.
Correct Answer: AC
Section: (none)
Explanation
Explanation:
QUESTION 53
In Salesforce Mobile, a user profile like Custom Recruiter can be assigned only one Mobile Configuration at a time.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 54
When loading a new account using Apex Data Loader and specifying the owner id to whom the account should belong, under which of these cases, the
data load will fail?
A. The owner id is an invalid id. There is no user in salesforce with this id ii. The owner id belongs to an inactive user.
B. i only
C. ii only
D. both a and b
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 55
Under which of these cases the deletion of an account will fail?
i) The account has a related case

ii) The account has a related entitlement
A. i only
B. ii only
C. both a and b
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 56
Among two records related by master detail relationship, the detail record can have an owner which is different from the owner of the master record.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 57
Users or contacts can be added to the Àccount Team' of an account.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 58
Which of these values can a ìf' function used in a validation rule have in either the 2nd or the 3rd parameter?
A. true
B. false
C. 1
D. 0
E. null
Correct Answer: ABE

Section: (none)
Explanation
Explanation:
QUESTION 59
A single Sales Process can be assigned to multiple opportunity record types.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 60
A single Sales Process can be assigned to multiple opportunity record types.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 61
The values available in the Stage picklist of opportunity can be limited by creating a Sales Process for opportunity or from the picklists available for
editing from any record type of opportunity.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 62
Specifying entry criteria is compulsory for:
A. Workflow rule
B. Approval process
C. Both
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 63
If multiple active approval processes exist on Account & an account record submitted for approval meets the entry criteria of multiple approval
processes, then it cannot be guaranteed which approval process the record will enter.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 64
Which of these can be cloned?
A. Workflow rule
B. Approval process
C. Both of above
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 65
A custom text field on Account `Location' has a validation rule if(location__c == null || isblank(location__c), true, false) This field has been removed from
the Account page layout. So error for this field will not be given when a new account record is being created.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 66
If a submitted record meets entry criteria of multiple approval processes, then which approval process will it enter?
A. The first one

B. Randomly chosen one
C. Each one of them one after the other
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 67
A record created meets entry criteria of multiple workflow rules. Which of the workflow rules will execute?
A. The first one

B. Randomly chosen one
C. Each one of them one after the other
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 68
If any workflow rule is having a task of send email in which a particular user is a recipient of that email, then that user can be deactivated only if the
workflow rule is deactivated.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
answer is modified.
QUESTION 69
If this option is unchecked on Customize > Leads > Settings, Ènforce Validation and Triggers from Lead Convert' then the validation rules and triggers
of account, contact & opportunity are bypassed but the validation rules and triggers of lead execute.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 70
An Apex Sharing Reason cannot be created on a custom object with the label `Manual Sharing' because the in-built standard sharing reason provided
by Salesforce has the same label, so it would give error
"An Apex Sharing Reason with this name already exists"
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 71
Using workflow rule field update action on a child object, any field of its parent can be given a value.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 72
While converting a lead
A. The update trigger of lead will fire

B. The delete trigger of lead will fire
C. Both update trigger & delete t rigger of lead will fire
D. Neither update trigger nor delete trigger of lead will fire
Correct Answer: D
Section: (none)
Explanation
Explanation:
QUESTION 73
A lead can have more than one values in the lead status picklist with the `Converted' checkbox checked for them so that these values are available
while converting the lead to be assigned to the `Status' picklist as the converted status.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 74
While creating a list view for opportunities if the filter chosen is "My Opportunity Teams" then this list view will list these opportunities:
A. Opportunities owned by that user even if that user is not a member of the Opportunity Teams of those opportunities
B. Only those opportunities owned by that user in which he is also a member of the Opportunity Teams of those opportunities
C. Opportunities owned by that user or any other user in which he is a member of the Opp
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 75
If an opportunity team member is cloned (From the opportunity team related list of an opportunity record by clicking on the team member name & then
clicking on `Clone'), a new user record gets created.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 76
On the Campaign detail page, the `Campaign Members' related list refers to the people:
A. Who will be targeted by this campaign (for generating sales opportunities i.e. orders)
B. On whose behalf the emails etc. will be sent while executing this campaign
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 77
Files can be uploaded on Chatter from:
A. Files tab
B. Documents tab
C. Local file system of your computer
D. Attachments from the `Notes and Attachments' related list
Correct Answer: AC
Section: (none)
Explanation
Explanation:
QUESTION 78
Files tab is available:
A. By default
B. Only after Chatter is enabled (from Setup > Customize > Chatter > Settings)
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 79
When the email ID of a user is changed then email with link to verify the change is sent to:
A. Only the new email ID

B. Only the old email ID
C. Both the old and the new email Ids
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 80
Which of the following is not standard salesforce.com functionality?
A. Email to lead
B. Email to case
C. Web to lead
D. Web to case
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 81
What is the Declarative Interface?
Correct Answer: A browser based powerful point and click tool. It makes configuring, customizing and building applications quick and easy.
Section: (none)
Explanation
QUESTION 82
What can you do with Apex?
Correct Answer: Write custom business logic

Section: (none)
Explanation
QUESTION 83
What can be done with Visualforce?
Correct Answer: Create pages with custom look and feel

Section: (none)
Explanation
QUESTION 84
What can be done with Bulk API?
Correct Answer: Load large amounts of data into the system

Section: (none)
Explanation
QUESTION 85
List the 3 layers of the Tiered design model.
Correct Answer: 1. User Interface 2. Business Logic 3. Data Model

Section: (none)
Explanation
QUESTION 86
List the 3 Declarative Application building blocks of Business Logic.
Correct Answer: 1. Workflow 2. Validation Rules 3. Approval Processes

Section: (none)
Explanation
QUESTION 87
List the 3 Declarative Application building blocks of The Data Model.
Correct Answer: 1. Objects 2. Fields 3. Relationships
Section: (none)
Explanation
QUESTION 88
Building your Data Model What are the 2 types of objects?
Correct Answer: 1. Standard objects 2. Custom objects

Section: (none)
Explanation
QUESTION 89
How can you prevent an encrypted field from being edited?
Correct Answer: Validation rules Field level security Page layout settings
Section: (none)
Explanation
QUESTION 90
Building your Data Model Who can view encrypted fields?
Correct Answer: Users with the "View Encrypted Data" permission

Section: (none)
Explanation
QUESTION 91
Building your Data Model Describe 3 limitations of encrypted fields
Correct Answer: Cannot be unique Cannot be an external Id Cannot have default values.
Section: (none)
Explanation
QUESTION 92
What is the maximum number of lookup fields you can have in a single object?
Correct Answer: 25
Section: (none)
Explanation
QUESTION 93
What is the maximum allowed master-detail relationships per object?
Correct Answer: 2
Section: (none)
Explanation
QUESTION 94
What are the 3 types of custom tabs?
Correct Answer: 1. Custom object tab 2. Web tab 3. Visualforce tab

Section: (none)
Explanation
QUESTION 95
What is a custom Application?
Correct Answer: Helps you store objects in 1 logical and easy to access location
Section: (none)
Explanation
QUESTION 96
What is a page layout?
Correct Answer: Defines the organization of fields, custom links and related lists on an object detail or edit page
Section: (none)
Explanation
answer is up-to-date.
QUESTION 97
Building your User Interface How can you control the different settings of the page layout?
Correct Answer: You can use the Enhanced Page Layout Editor
Section: (none)
Explanation
QUESTION 98
What is a cross-object formula?
Correct Answer: Formulas that span to related objects and reference fields on those objects. These objects can even be across multiple levels of a
relationship.
Section: (none)
Explanation
QUESTION 99
What is the limit for cross-object formulas?
Correct Answer: 10 unique relationships per object across all formulas and rules
Section: (none)
Explanation
QUESTION 100
Describe a roll-up summary
Correct Answer: Calculates values from a set of related records. Example: Calculate the sum of all invoice values related to an account record
Section: (none)
Explanation
QUESTION 101
When might you need to migrate configuration changes?
Correct Answer: You might need to migrate customizations like apps, objects, code, reports or email templates from a development sandbox to a
training sandbox or production environment
Section: (none)
Explanation
QUESTION 102
Fill in the missing word: A change set can be used to deploy metadata only between _____________orgs.
Correct Answer: Related

Section: (none)
Explanation
QUESTION 103
What are the 3 levels of access available through Organization-wide Defaults?
Correct Answer: Public Read/write - View and edit all records Public Read Only - View all records Private - View only own records
Section: (none)
Explanation
QUESTION 104
Describe Organization-wide Defaults
Correct Answer: Used to define the most restrictive access level for all users in the organization for records not owned by them.
Section: (none)
Explanation
QUESTION 105
What is the name of the default public group to which all users are added?
Correct Answer: All Internal Users

Section: (none)
Explanation
QUESTION 106
Who gets full access to a record?
Correct Answer: 1. Record Owner 2. User in a role higher than the owner in the role hierarchy 3. Users with "Modify All Records" permission
Section: (none)
Explanation
QUESTION 107
Define Sharing Rules
Correct Answer: Created to grant access to records between users when access does not roll-up through the role hierarchy
Section: (none)
Explanation
QUESTION 108
What access can be granted through sharing rules?
Correct Answer: Read/Write Read Only Full access cannot be granted through sharing rules.
Section: (none)
Explanation
QUESTION 109
When is Manual Sharing used?
Correct Answer: When a user needs access to an Individual record, a user will full access to the records can add manual sharing to a record.
Section: (none)
Explanation
QUESTION 110
What are Apex Sharing reasons?
Correct Answer: Can be created declaratively but are used by developers to define reasons for access. Apex sharing reasons can be also selected
when manually sharing a record. Exist only for custom objects.
Section: (none)
Explanation
QUESTION 111
What levels of access can be granted through manual sharing?
Correct Answer: Full Access Read/Write Read Only

Section: (none)
Explanation
QUESTION 112
List 5 features which are used to control record access.
Correct Answer: 1. Organization-wide defaults 2. Roles 3. Public Groups 4. Sharing Rules 5. Manual Sharing
Section: (none)
Explanation
corrected.
QUESTION 113
How should you use permissions sets in conjunction with profiles to grant access permissions?
Correct Answer: Use profiles to assign the most restrictive access settings Use Permission sets to grant additional permissions.
Section: (none)
Explanation
QUESTION 114
How many permission sets can you have in an organization?
Correct Answer: 1000

Section: (none)
Explanation
QUESTION 115
Building Business Processes Describe the ISNEW Formula function
Correct Answer: The ISNEW function checks if a formula is running during the creation of a new record and returns TRUE if it is. If the formula is
running for updating an existing record, this function returns FALSE. For example, by using ISNEW, you can ensure that hiring managers don’t specify a
back date as the open date on a position to increase its perceived urgency.
Section: (none)
Explanation
QUESTION 116
Building Business Processes Describe the VLOOKUP Formula Function.
Correct Answer: The VLOOKUP function returns a value by looking up a related value in a custom object. This function checks against a key and
returns a value from that key. Similar to the VLOOKUP () function in Microsoft Excel. For example, users can check the state and zip code entered in a
record against a table of states and zip codes to ensure that the state and zip code match.
Section: (none)
Explanation
QUESTION 117
Describe the Developer Console
Correct Answer: The Developer Console is a collection of tools that you can use to analyze and troubleshoot applications in your Salesforce
organization. You can use the Developer Console for a variety of administrative and development tasks which include general debugging and
troubleshooting, source code editing, and performance validation.
Section: (none)
Explanation
QUESTION 118
How many Debug logs can be retained for an organization?
Correct Answer: 20
Section: (none)
Explanation
QUESTION 119
Describe some situations where you might use the Developer Console or the Debug log to troubleshoot automated actions.
Correct Answer: A workflow field update doesn't seem to be taking place: The field update may be working, but an Apex trigger may be overwriting the
update. A record submitted for approval is not routed to the expected user: If there are multiple approval processes on a single object, users’ record
may be meeting the criteria for both, and the order may need to be changed.
Section: (none)
Explanation
QUESTION 120
Preserving Data Quality What would be a use case for validation rules utilizing REGEX formula function to enforce data format?
Correct Answer: Postal/Zip Codes
Section: (none)
Explanation
QUESTION 121
Preserving Data Quality How might you use validation rules to prevent data loss?
Correct Answer: Validation rules in conjunction with a roll-up summary field can be used to prevent users from adding or deleting records. To create a
validation rule: 1. Build a roll-up summary on the parent object that sums the number of child records. 2. Create a validation rule on the parent object
that conditionally prevents changes to the number listed in the roll-up summary field. If a user tries to add or delete a record, the validation rule prevents
the user from doing that.
Section: (none)
Explanation
QUESTION 122
When setting up a validation rule, you must write the error condition formula and the_____________
Correct Answer: Error message

Section: (none)
Explanation
QUESTION 123
When is a validation rule enforced?
Correct Answer: Before the user can save the record. When the user hits save, the record cannot be saved unless all validation rules are fulfilled.
Section: (none)
Explanation
QUESTION 124
List the types of resources available to use in a flow (6 items)
Correct Answer: Variable Constant Formula Text Template Choice Dynamic Choice
Section: (none)
Explanation
QUESTION 125
List the types of Data Element available to use in a flow (4 items)
Correct Answer: Record Create Record Update Record Lookup Record Delete
Section: (none)
Explanation
QUESTION 126
What does Field History Tracking do?
Correct Answer: It tracks modification to any standard or custom field, whose history is set to be tracked in the object's history related list
Section: (none)
Explanation
QUESTION 127
What Fields does History Tracking not track?
Correct Answer: Values are not tracked for: Long text area Multi-select picklists
Section: (none)
Explanation
QUESTION 128
What is the limit for Fields History Tracking per object?
Correct Answer: 20 fields per object

Section: (none)
Explanation
QUESTION 129
What do Debug logs track?
Correct Answer: Activities performed and results generated by end users or code
Section: (none)
Explanation
QUESTION 130
How long is the setup audit trail stored for?
Correct Answer: 180 days

Section: (none)
Explanation
QUESTION 131
You need to track changes that a developer, who has left, made to the configuration. Which tool should you use?
Correct Answer: Setup Audit Trail is the only tool that will track changes to the setup and configuration of Salesforce. Field history tracking tracks
change s to data, but not to configuration
Section: (none)
Explanation
QUESTION 132
Name the 5 data management operations
Correct Answer: Exporting data Deleting data Inserting data Updating data upsetting data
Section: (none)
Explanation
QUESTION 133
When can system fields data such as created by and created date be given customized values?
Correct Answer: ONLY on initial data upload to Salesforce and ONLY when this feature has been enabled by Customer Support
Section: (none)
Explanation
QUESTION 134
Which characters in the unique record Id identify the object to which it relates?
Correct Answer: The first 3 characters

Section: (none)
Explanation
QUESTION 135
What is the difference between the 15 digit Sale force record Id and the 18 digit equivalent?
Correct Answer: The 15 digit Id is case sensitive, where the 18 digit Id is case Insensitive and should be used when analyzing data in case insensitive
tools such as Excel
Section: (none)
Explanation
QUESTION 136
What are the 4 ways you can access record Ids?
Correct Answer: From a URL From a report Through the SOAP-based Web Services API Through formulas
Section: (none)
Explanation
QUESTION 137
To transfer records, what permissions are required?
Correct Answer: ALL of the following are required: — “Transfer Record” or “Transfer Lead”. — “Edit” on the specified object. — “Read” on the records
being transferred.
Section: (none)
Explanation
QUESTION 138
What is the record limit for loading records using import wizards?
Correct Answer: 50,000

Section: (none)
Explanation
QUESTION 139
What records can be loaded using import wizards? (5 items)
Correct Answer: Accounts Contacts Leads Solutions Custom objects

Section: (none)
Explanation
QUESTION 140
Where can you monitor bulk data load jobs?
Correct Answer: In the Monitor section in the Setup menu (You must have 'Manage Data Integrations' permission to do this)
Section: (none)
Explanation
QUESTION 141
The sales team would like to have a map displaying the company location on the Account page. What tool should you use?
Correct Answer: Visualforce - you should create a custom page to display a map component and include it in a page layout.
Section: (none)
Explanation
QUESTION 142
The sales team would like to include a Chatter feed about the record on the Contact page. What tool should you use?
Correct Answer: Page layout - the chatter field can be included by using the page layout without the need for a custom page.
Section: (none)
Explanation
QUESTION 143
The recruiting team would like the Programming Languages field to display only when the department is specified as Engineering on a job application.
What tool should you use?
Correct Answer: Page layout with Record Type - create a record type for certain types of job application records and select to display pertinent fields
using page layouts for each record type
Section: (none)
Explanation
QUESTION 144
The recruiting team would like every section and related list to display as an individual tab that can be viewed when clicked on. Which tool should you
use?
Correct Answer: Visualforce - This requirement can only be fulfilled using Visualforce
Section: (none)
Explanation
QUESTION 145
Visualforce - This requirement can only be fulfilled using Visualforce
Correct Answer: Inline editor Force.com IDE in Eclipse Developer console

Section: (none)
Explanation
QUESTION 146
What feature must be enabled on your user record before you can use the Inline editor?
Correct Answer: Development mode

Section: (none)
Explanation
QUESTION 147
What is the Developer Console?
Correct Answer: The developer console is another tool for coding, debugging and testing applications. The developer console can be used to edit
Visualforce pages components, and controllers.
Section: (none)
Explanation
well defined.
QUESTION 148
What are the limits for Visualforce pages?
Correct Answer: Up to 1Mb of content, can display up to 15Mb of data

Section: (none)
Explanation
QUESTION 149
What are Visualforce Controllers?
Correct Answer: A set of instructions that specify what happens when a user interacts with the components specified in the page.
Section: (none)
Explanation
QUESTION 150
A set of instructions that specify what happens when a user interacts with the components specified in the page.
Correct Answer: A set of instructions that specify what happens when a user interacts with the components specified in the page.
Section: (none)
Explanation
QUESTION 151
What attributes are required for the component?
Correct Answer: Entity Id

Section: (none)
Explanation
QUESTION 152
What attribute of the component can be used to hide the related lists
Correct Answer: Related List

Section: (none)
Explanation
QUESTION 153
What attribute of the component can be used to hide the sidebar?
Correct Answer: sidebar

Section: (none)
Explanation
QUESTION 154
What are static resources?
Correct Answer: Uploaded content that can be referenced in a Visualforce page

Section: (none)
Explanation
QUESTION 155
Where can you access and create new static resources?
Correct Answer: In the Setup menu, under Develop, Static Resources

Section: (none)
Explanation
QUESTION 156
What is Connect Offline?
Correct Answer: Connect Offline is a client application that lets you access a subset of Salesforce records using the same browser-based interface as
the online system but without an Internet connection.
Section: (none)
Explanation
QUESTION 157
Which are the 3 types of Assignment Rules?
Correct Answer: Lead Assignment Rules, Case Assignment Rules, Account Assignment Rules
Section: (none)
Explanation
QUESTION 158
Which are the two types of auto-response rules?
Correct Answer: Lead auto-response rule, Case auto-response rule

Section: (none)
Explanation
QUESTION 159
Which Assignment Rule is available only if territory management is enabled?
Correct Answer: Account Assignment Rule

Section: (none)
Explanation
QUESTION 160
Which are the 3 types of teams?
Correct Answer: Sales Teams to work on Opportunities, Case Teams to work on Cases, Account Teams to work on Accounts. Sales Team is now
called as Opportunity Team.
Section: (none)
Explanation
QUESTION 161
Which are the 4 desktop clients that integrate Salesforce with your PC?
Correct Answer: Connect for Outlook, Connect for Lotus Notes, Connect for Office, Connect Offline
Section: (none)
Explanation
QUESTION 162
Which are the 2 ways to mass delete records?
Correct Answer: Using Apex Data Loader or from Setup -> Data Management -> Mass Delete Records
Section: (none)
Explanation
QUESTION 163
Which are the 6 Standard profiles?
Correct Answer: Standard profiles:- System Administrator, Contract Manager, Solution Manager, Marketing User, Standard User, Read Only
Section: (none)
Explanation
QUESTION 164
Out of the custom field types which is not available during data loading using Apex Data Loader?
Correct Answer: Auto-number

Section: (none)
Explanation
QUESTION 165
Which operations are available in roll-up summary field?
Correct Answer: sum, max, min, count

Section: (none)
Explanation
QUESTION 166
Which field type is not available while creating a new custom field in a newly created custom object?
Correct Answer: roll-up summary field
Section: (none)
Explanation
QUESTION 167
What are the differences between lookup relationship and master-detail relationship?
Correct Answer: In master-detail relationship if parent record is deleted, then all the associated child records get deleted. In lookup relationship if
parent record is deleted, then all the associated child records are not deleted. In master-detail relationship each child record must compulsorily have a
parent record. In lookup relationship child records can exist without having parent record. Roll-up summary field is available for master-detail
relationship only.
Section: (none)
Explanation
QUESTION 168
When would creation of master-detail relationship fail?
Correct Answer: detail relationships. A standard object can be a child object only in a lookup relationship, not in a master-detail relationship.
Section: (none)
Explanation
QUESTION 169
Up to how many custom fields in a standard or custom object can be marked as external id field?
Correct Answer: Three

Section: (none)
Explanation
QUESTION 170
What is the difference between Export and Export All in Apex Data Loader?
Correct Answer: Deleted records are stored in Sales force for 45 days. In 'Export All' the deleted records also get exported. In ‘Export’ the deleted
records do not get exported.
Section: (none)
Explanation
QUESTION 171
If no record name is provided in the csv file while inserting a new record into Salesforce, then how is the record name field populated?
Correct Answer: If no record name is provided in the csv file while inserting a new record into Salesforce, then the record id value is put into the
recordname field of this new record.
Section: (none)
Explanation
QUESTION 172
Which are the 4 standard fields of a custom object?
Correct Answer: Name, Owner, Created By, Last Modified By

Section: (none)
Explanation
QUESTION 173
Which of the standard fields of a custom object can be modified/specified during data load using Apex Data Loader?
Correct Answer: Name, Owner

Section: (none)
Explanation
QUESTION 174
What is order of evaluation for record viewing?
Correct Answer: At profile level Read All or Modify All, Owner of record, Organization Wide Default, Role hierarchy, Sharing rules
Section: (none)
Explanation
QUESTION 175
What is a contact role and for which objects is it available?
Correct Answer: A contact role defines the part that a contact or person account plays in a specific account, case, contract, or opportunity. For
example, Tom Jones might be the Decision Maker for the opportunity, and Mary Smith might be the Evaluator. You can assign a contact role to any
contact or person account that affects your account, case, contract, or opportunity. Contacts and person accounts can have different contact roles on
various accounts, cases, contracts, or opportunities.
Section: (none)
Explanation
QUESTION 176
What values are available for Field-level security?
Correct Answer: Visible, Read-Only

Section: (none)
Explanation
QUESTION 177
What values can be given to a field on the page layout?
Correct Answer: Required, Read-Only

Section: (none)
Explanation
QUESTION 178
If a field is marked as 'Visible' in 'Field-level security' and 'Read-Only' on the page layout, then how would the field be available to the end user as Visible
(i.e. editable) or Read-Only?
Correct Answer: Read-Only

Section: (none)
Explanation
answer is valid.
QUESTION 179
Which are the 3 types of activities?
Correct Answer: tasks, calendar events and requested meetings

Section: (none)
Explanation
QUESTION 180
Which are the 2 places where activities can be viewed?
Correct Answer: on the associated records and on the Home tab

Section: (none)
Explanation
QUESTION 181
How to remove 'Always on Layout' field from the page layout (blue circle next to this field)?
Correct Answer: To remove field which is 'Always on Layout' on the page layout, go to each profile and in 'Field level security section' uncheck 'Visible'
checkbox.
Section: (none)
Explanation
QUESTION 182
How to remove 'Always on Layout' and 'Required' field from the page layout (blue circle and red asteroid next to this field)?
Correct Answer: To remove field which is 'Always on Layout' and 'Required' on the page layout, first make it not compulsorily value required by
properties -> uncheck 'Required' on page layout itself (click on the wrench symbol next to the field on the page layout), then go to each profile and in
'Field level security section' uncheck 'Visible' checkbox.
Section: (none)
Explanation
QUESTION 183
What is a quote?
Correct Answer: A quote is a record showing proposed prices for products and services. You create a quote from an opportunity and its products.
Each opportunity can have multiple associated quotes, and any one of them can be synced with the opportunity. When a quote and an opportunity are
synced, any change to line items in the quote will sync with products on the opportunity, and vice versa. When your quote is complete, you can generate
a PDF and email it to your customer.
Section: (none)
Explanation
QUESTION 184
What is Salesforce CRM Content?
Correct Answer: With Salesforce CRM Content you can organize, share, search, and manage content within your organization and across key areas of
the Salesforce application. Content can include all file types, from traditional business documents such as Microsoft PowerPoint presentations to audio
files, video files, Web pages, and Google docs.
Section: (none)
Explanation
QUESTION 185
Which are the type of actions that can be specified for an approval process?
Correct Answer: Initial Submission Actions, Final Approval Actions, Final Rejection Actions, Recall Actions, Approval Actions and Rejection Actions for
each step in the approval process.
Section: (none)
Explanation
QUESTION 186
To enforce data consistency using validation rule, which function should be used?
Correct Answer: VLOOKUP

Section: (none)
Explanation
QUESTION 187
To enforce data format using validation rule, which function should be used?
Correct Answer: REGEX

Section: (none)
Explanation
QUESTION 188
Which is the order of execution among these? Escalation rule assignment rule trigger workflow rule validation rule auto-response rule?
Correct Answer: validation rule trigger assignment rule auto-response rule workflow rule Escalation rule
Section: (none)
Explanation
QUESTION 189
To check if a field's value has changed or not using validation rule, which function should be used?
Correct Answer: ISCHANGED

Section: (none)
Explanation
QUESTION 190
Which are the 3 tiers of an app?
Correct Answer: data model, user interface, business logic

Section: (none)
Explanation
QUESTION 191
Many-to-many relationship is created using?
Correct Answer: Two master-detail relationships

Section: (none)
Explanation
QUESTION 192
The object used in many-to-many relationship is called as?
Correct Answer: Junction object

Section: (none)
Explanation
QUESTION 193
Which are the 3 types of Custom Tabs?
Correct Answer: Custom object tab, Web tab, Visualforce tab

Section: (none)
Explanation
QUESTION 194
What is cross object formula field?
Correct Answer: Cross object formula field helps to access field of parent from child in both master detail relationship & lookup relationship. It can be
used in a formula field on child like CustomObject1__r.Details__c where Details__c is a text field on the parent object CustomObject1.
Section: (none)
Explanation
QUESTION 195
Which are the 3 values for Organization wide defaults?
Correct Answer: Public read only, Public read/write, Private

Section: (none)
Explanation
QUESTION 196
Which are the 5 actions available with workflow rules?
Correct Answer: send email, send outbound message, field update, set task, use existing action
Section: (none)
Explanation
QUESTION 197
Time-based workflow is NOT applicable for?
Correct Answer: Every time a record is created or edited

Section: (none)
Explanation
QUESTION 198
What is used for tracking changes to configuration of Salesforce CRM?
Correct Answer: Setup Audit Trail
Section: (none)
Explanation
QUESTION 199
What is the advantage of using Custom Report Type while creating report?
Correct Answer: If report is made using 'Job Application' object, and 'Job Application' has lookup of 'Position' object, then the report made using 'Job
Application' object can have only 'With' relationship. If Custom Report Type is used then the 'With or Without' relationship can also be used.
Section: (none)
Explanation
QUESTION 200
How are the results of Analytic snapshots stored?
Correct Answer: Results of Analytic snapshots are stored as records in the destination object.
Section: (none)
Explanation
QUESTION 201
Who all have a lifecycle?
Correct Answer: Lifecycles Opportunities have Stage picklist and Sales Processes based on the values in this Stage picklist. Leads have Lead Status
picklist and Lead Processes based on the values in this Lead Status picklist. Cases have Status picklist and Support Processes based on the values in
this Status picklist. Solutions have Status picklist and Solution Processes based on the values in this Status picklist. Quotes, Contracts have Status
picklist but no processes associated to limit a
Section: (none)
Explanation
QUESTION 202
If OWD of Opportunity is set to private, then which all opportunities can a user view?
Correct Answer: As OWD of Opportunity is set to private, so any user will be able to view only these opportunities: 1. Opportunities owned by the user.
2. Opportunities shared with the user using Opportunity Sharing Rule. 3. Opportunities owned by users below this user in the organization role hierarchy
as 'Grant Access Using Hierarchies' is always checked for standard objects. It cannot be unchecked. 4. Opportunities on which this user has been
added as an Opportunity Team member
Section: (none)
Explanation
QUESTION 203
The 'Sharing' button has been added to the page layout of 'Associate' custom object. On any Associate record, the Sharing button is not visible for
sharing that record using an Apex Sharing Reason. What could be the reason?
Correct Answer: OWD of Associate must be public read/write. So sharing is not required for any Associate record. So the Sharing button does not
show up.
Section: (none)
Explanation
QUESTION 204
'Sharing' button has been added to the page layout of the 'Account' object. OWD of account is public read/write. On any Account record, the Sharing
button is still visible for sharing that record using an Apex Sharing Reason. What could be the reason?
Correct Answer: The OWD of the related opportunities, cases or contacts could be private or public read-only. So there is scope for sharing the
account.
Section: (none)
Explanation
QUESTION 205
Conflict Resolution tool is available in?
Correct Answer: Connect Offline

Section: (none)
Explanation
QUESTION 206
User B has created a Associate record. At the profile level, the profile 'Custom-Recruiter' of User A has only Read, Edit access for Associate. Role of
user B is 'Channel Sales Team'. User A belongs to the public group 'All Interviewers'. OWD of Associate is 'Private'. A sharing rule has been created to
share Associate records owned by the role 'Channel Sales Team' with the public group 'All Interviewers' wit h Read/Write access. What access will User
A have for the record control?
Correct Answer: Read and Edit because the sharing rule can make record access lesser restrictive. Thus the statement 'OWD or sharing rule can
make access level lesser restrictive but not more restrictive' is valid only if the user has Edit permission at the profile level for that object. Edit
permission at profile level means that the user can edit records created by him of that object.
Section: (none)
Explanation
QUESTION 207
For the 'Clone' button to appear on a record page, what permission should be available at the profile level for that object in the profile to which the user
belongs?
Correct Answer: Create

Section: (none)
Explanation
QUESTION 208
For which objects, cloning is not possible?
Correct Answer: Account, Solution, User

Section: (none)
Explanation
QUESTION 209
If a custom object is a child in a master-detail relationship, then its OWD setting is?
Correct Answer: Controlled by Parent
Section: (none)
Explanation
QUESTION 210
'New Meeting Request' button is available on the Open Activities related list on the detail pages of which objects?
Correct Answer: contacts, leads, and person accounts

Section: (none)
Explanation
QUESTION 211
Criteria based sharing rule is not available on which standard objects?
Correct Answer: Not available for Lead, Campaign. Available for Accounts, Contact, Opportunity, Case
Section: (none)
Explanation
QUESTION 212
What are the various ways of disabling Chatter?
Correct Answer: To remove Chatter tab from the top horizontal bar, remove it from the 'Selected Tabs' from 'Customize My Tabs' from the '+' sign. To
remove Chatter link altogether for all profiles, go to Setup -> Customize -> Chatter -> Settings and uncheck 'Enable'. Now Chatter link will not be
available even if the '+' sign is clicked. To remove Chatter link altogether only for a specific profile, go to Setup -> Manage Users -> Profiles -> ->
Objects and Tabs -> Chatter -> Edit and select'
Section: (none)
Explanation
QUESTION 213
What is the use of Data Categories?
Correct Answer: objects. It means none of the fields are tracked for any of the objects. Any changes to records owned by a user are automatically
followed on Chatter. To disable this feature, go to Setup -> My Chatter Settings -> My Feeds and check the checkbox for 'Stop automatically
Section: (none)
Explanation
QUESTION 214
Which are the two report folders to which all users have access?
Correct Answer: 'Unfiled Public Reports' and 'My Personal Custom Reports'.
Section: (none)
Explanation
QUESTION 215
What is the Mail Merge process?
Correct Answer: About the mail merge process and merge fields A mail merge is the process of generating form letters and other Microsoft Word
documents that are personalized for the recipient, who is often a contact or lead. The content of each document is predefined in a mail merge template.
Mail merge templates include variables called merge fields where data from your Salesforce records — for example a contact's name and address—
displays in the generated document.
Section: (none)
Explanation
QUESTION 216
A sharing rule has been deleted. But users can still see the records shared by that sharing rule. The system does not seem to be acknowledging that
the sharing rule has been deleted. What should be d one to overcome this issue?
Correct Answer: In order to make sure that sharing rules are calculated and acknowledged as they should be, recalculate the rules. Recalculate
sharing rules by: a. Navigate to Setup| Security Controls| Sharing Settings b. Under the object where the sharing rule was created or deleted, click on
'Recalculate'. This will reset the record permissions for the object.
Section: (none)
Explanation
answer is modified.
QUESTION 217
A workflow rule with workflow action of field update is active but is not giving the desired result. What could be the reason?
Correct Answer: There might be another active workflow rule on the same object which might be giving an output which is conflicting with the output of
this workflow rule by updating the same field in some other way. De activate the other workflow rule or check the business logic as to why we are doing
multiple field updates on the same field.
Section: (none)
Explanation
QUESTION 218
An opportunity is triggering a workflow rule that is set to evaluate. When a record is created, or when a record is edited and did not previously meet the
rule criteria'. The opportunity previously met the workflow criteria so the workflow rule should not trigger now. But the workflow rule is being triggered.
What could be the reason?
Correct Answer: This can happen when the account that the opportunity is related to is changed. Doing this will re-parent the opportunity and thus all
'on-create' workflow rules will trigger.
Section: (none)
Explanation
QUESTION 219
Which of these standard objects cannot be shared? Account, Opportunity, Lead, Case, Product, Campaign, Contract, Contact
Correct Answer: Product, Contract

Section: (none)
Explanation
QUESTION 220
Which of these records can be activated? Account, Opportunity, Lead, Case, Product, Campaign, Contract, Contact
Correct Answer: Product, Contract, Campaign

Section: (none)
Explanation
QUESTION 221
Which of these records cannot be deactivated once activated? Product, Contract, Campaign
Correct Answer: Contract

Section: (none)
Explanation
QUESTION 222
What does Sales Stages refer to?
Correct Answer: Stage picklist of opportunity

Section: (none)
Explanation
QUESTION 223
What are the various ways of making a tab (say Leads) hidden for any profile?
Correct Answer: Make it ‘Tab Hidden’ at profile level. (Other options are ‘Default On’ and ‘Default Off’). Remove Read access on Leads at the profile
level. The tab automatically becomes hidden for that profile.
Section: (none)
Explanation
QUESTION 224
Queues exist for which objects?
Correct Answer: Queues exist for, Leads, Cases and custom objects.
Section: (none)
Explanation
QUESTION 225
What is campaign influence?
Correct Answer: Because opportunities are usually influenced by more than one campaign, the campaign influence feature allows you to manually or
automatically associate multiple influential campaigns to a single opportunity.
Section: (none)
Explanation
QUESTION 226
A new time trigger (like ‘3 hours after Rule Trigger Date’ which is part of ‘Time-Dependant Workflow Actions’) cannot be added to a workflow rule under
which cases using the ‘Add Time Trigger’ button?
Correct Answer: If the workflow rule is active If any time-based workflow action is pending to be executed on any of the existing time triggers of that
workflow rule (like say any field update workflow action pending of time trigger ‘1 Hour After Rule Trigger Date’). So deactivating t his workflow rule will
not suffice. Deleting the record (if feasible) on which time-based workflow action is pending will make ‘Add Time Trigger’ button active again. c. If the
workflow rule is to be executed
Section: (none)
Explanation
QUESTION 227
If a Custom Summary Field/Formula is created in a Custom Report, then which operations can be performed by this field on any of the fields of the
primary object or related object?
Correct Answer: Sum, Largest value, Smallest Value, Average

Section: (none)
Explanation
QUESTION 228
What is the difference between account team role & contact roles?
Correct Answer: An account record can have an Account Team working on that account. Account team role decides what role any Account Team
Member plays in that Account Team. ‘Account Team’ is a related list on any account record. ‘Contact Roles’ is also a related list on an account record
which is distinct from the ‘Contacts’ related list. Any contact can be added to the ‘Contact Roles’ related list along with specifying what role that contact
plays on that account.
Section: (none)
Explanation
QUESTION 229
What is a price book?
Correct Answer: Price Books are a list of products with specifically defined unit price s and currencies. A price book can be set up for multiple
currencies. When organizing products into price books, keep in mind that an o opportunity or quote can include products only from a single price book.
To add or edit products in a price book, click the price book name.
Section: (none)
Explanation
QUESTION 230
What is a Quote Line Item?
Correct Answer: Quote Line Items' is a related list on a quote. A quote can be treated for an opportunity. For adding a Quote Line Item to the 'Quote Li
ne Items' related list, click on 'Add Line Item'. Then select any one price book. Then select any of the products available in that price book. Modify the
prices if required and specify quantity for each product. A Line Item in the 'Quote Line Items' related list is nothing but a product from the Price Book
selected for this Quote.
Section: (none)
Explanation
QUESTION 231
Which elements can be stored in folders?
Correct Answer: Reports, dashboards, documents

Section: (none)
Explanation
QUESTION 232
Which are the dashboard types?
Correct Answer: Charts (Horizontal bar chart, Vertical bar chart, Line chart, Pie chart, Donut chart, Funnel chart), Gauges, Tables, Metrics, Visualforce
pages.
Section: (none)
Explanation
QUESTION 233
What is running user in a dashboard?
Correct Answer: Reports have only 'Reports Folder' to decide who can view the reports in that folder. Dashboards have 'Dashboard Folder' as well as
'Running User' to decide who can view the dashboards in that 'Dashboard Folder'. Each dashboard has a running user, whose security settings
determine which data to display in a dashboard. To select the running user for a dashboard: 1.Edit a dashboard. 2.In the View dashboard as field, enter
a running user. Enter “*” to see all available
Section: (none)
Explanation
QUESTION 234
Which operations can and cannot be performed by any employee of an organization who does not have a Salesforce license but has joined Chatter at
the invitation of another user?
Correct Answer: Invited users can view profiles, post on their feed, and join groups, but can't see the Salesforce data or records.
Section: (none)
Explanation
QUESTION 235
Which permissions does the File Owner have in Chatter which a File Collaborator does not have?
Correct Answer: ‘Make files private’ permission and ‘delete files’ permission. A File Collaborator has these permissions on a file View, download,
share, change permission, edit the file, upload new versions of the file while a File Owner has these permissions on a file. View, download, share,
change permission, edit the file, upload new versions of the file, make files private, delete files.
Section: (none)
Explanation
QUESTION 236
Upon doing which operations on a file, does a user own a file in Chatter?
Correct Answer: You own a file in Chatter when you: a. Upload the file on the Files tab. b. Attach the file to a feed in Chatter. c. Upload (i.e. contribute)
the file in Salesforce CRM Content. You own the files you upload or contribute.
Section: (none)
Explanation
QUESTION 237
What is the drawback of loading leads/cases using the Apex Data Loader as compared to creating them from the UI?
Correct Answer: When leads/cases are loaded using the Apex Data Loader, there is no provision for providing ‘true’ value for the ‘Assign using active
assignment rule’ checkbox. So the leads/cases always get assigned to the user who is doing the data load operation.
Section: (none)
Explanation
QUESTION 238
User A belongs to profile ‘Custom – Recruiter’. At the profile level (Path as per Enhanced Profile User Interface, Setup -> Manage Users -> Profiles ->
Custom – Recruiter -> Objects and Tabs -> Accounts) he does not have Read access on Account object. But yet he is able to see, edit, delete account
records. What could be the reason?
Correct Answer: The profile ‘Custom – Recruiter’ has ‘Modify All Data’ enabled at this path, Setup -> Manage Users -> Profiles -> Custom – Recruiter -
> System Permissions. (Path is as per Enhanced Profile User Interface.) This gives all users belonging to this profile the ability to read, edit, create,
delete any type of data across all apps. Checking ‘Modify All Data’ automatically checks ‘View All Data’.
Section: (none)
Explanation
QUESTION 239
User A belongs to profile ‘Custom – Recruiter’. At the profile level (Path as per Enhanced Profile User Interface, Setup -> Manage Users -> Profiles ->
Custom – Recruiter -> Objects and Tabs -> Accounts) he does not have Read access on Account object. But yet he is able to view account records. He
is not able to edit or delete account records. What could be the reason?
Correct Answer: The profile ‘Custom – Recruiter’ has ‘View All Data’ enabled at this path, Setup -> Manage Users -> Profiles -> Custom – Recruiter ->
System Permissions. (Path is as per Enhanced Profile User Interface). This gives all users belonging to this profile the ability to view any type of data
across all apps.
Section: (none)
Explanation
QUESTION 240
What is the Process Visualizer used for?
Correct Answer: It is used to view the graphical representation of an Approval Process. It can be launched by clicking the ‘View Diagram’ button on the
Approval Process detail page. A section called Legend gives a summary of the icons used in the approval process.
Section: (none)
Explanation
QUESTION 241
What is the difference between Apex Data Loader and Import Wizard as far as displaying error messages is concerned?
Correct Answer: Apex Data Loader Always gives error messages for failures. Error message given if text value provided in field of type number and
loading of the record fails irrespective of whether the field is a compulsorily required field or not. Import Wizard. Is not consistent in giving error
messages. For example, if a text value is specified in a field of type number (PAN number custom field created on Contact of type Number),
Section: (none)
Explanation
QUESTION 242
What is the difference between Apex Data Loader and Import Wizard as far as record loading is concerned?
Correct Answer: Apex Data Loader, Loading of a record fails if even one column/field has invalid data in it. Import Wizard, Inconsistent behavior.
Sometimes the field with invalid data is not loaded but the remaining record gets loaded as mentioned above when text value was provided in a field of
type number but the field was not a compulsorily required field. The record loading fails if this field is made a compulsorily required field.
Section: (none)
Explanation
QUESTION 243
What is the difference between Apex Data Loader and Import Wizard as far as generating extra accounts is concerned?
Correct Answer: Apex Data Loader If Salesforce account ID is specified incorrectly while loading contact, then loading of contact fails as no account
exists in Salesforce with this account ID. Import Wizard. If account name is specified incorrectly while loading contact, then new account gets generated
with the new name.
Section: (none)
Explanation
QUESTION 244
How can a user check how many licenses of each license type (like Salesforce, Salesforce Platform, Force.com – Free etc.) are in use?
Correct Answer: Go to Setup -> Company Profile -> Company Information

Section: (none)
Explanation
QUESTION 245
A user is facing issues while logging in to Salesforce. What should the administrator do?
Correct Answer: Check if the user is using the correct URL’s for Salesforce. Check ifthe user is using the correct User Name and Password for that
environment. Check the user’s login history from Setup -> Manage Users -> Login History Check if any login in hour restrictions or login IP address
restrictions exist on the profile to which the user belongs from Setup -> Manage Users -> Profiles -> -> Login Hours and Setup -> Manage Users ->
Profiles -> -> Login IP Ranges Check if there is
Section: (none)
Explanation
QUESTION 246
A picklist called Section on Account has these 2 values A, B. How would you write a validation rule on this picklist to ensure that user selects either A or
B while creating an account?
Correct Answer: It has got locked out, check the ‘Lockout effective period’ duration from ‘Setup -> Security Controls -> Password Policies’
Section: (none)
Explanation
QUESTION 247
What is Salesforce to Salesforce?
Correct Answer: Salesforce to Salesforce allows you to share records with business partners that use salesforce.com.
Section: (none)
Explanation
QUESTION 248
A record type for opportunity can be created before creating any Sales Process for opportunity.
Correct Answer: At least 1 Sales Process has to exist for being able to createa record type on opportunity. Same applies for Lead Process of Leads &
Lead Record Type, Support Process of Cases & Case Record Type, Solution Process of Solution & Solution Record Type.
Section: (none)
Explanation
well defined.
QUESTION 249
Can attachments to Salesforce records be attached using the Apex Data Loader?
Correct Answer: The csv file would need to have these columns: ParentId – the Salesforce ID of the parent record to which the attachment should be
attached. For example, Account record ID 0019000000CZYfN Name The name with which this attachment should be saved in SFDC (We can give any
name, not necessary it should be the file name) File Attachment1 IsPrivate 0 if the attachment is not private; 1 if it is private. OwnerId
Section: (none)
Explanation
QUESTION 250
For which objects is field history tracking available & for which is it not available?
Correct Answer: Field history tracking is available for Account, Leads, Contact, Opportunity, Cases, Contract, Solution, custom objects. It is not
available for Activities, Campaign, Quotes, Product, Ideas, Asset, User
Section: (none)
Explanation
QUESTION 251
Can an administrator view the reports stored in any user’s ‘My Personal Custom Reports’ folder?
Correct Answer: No
Section: (none)
Explanation
QUESTION 252
If at the profile level, 'Password Never Expires' has been checked but at Setup > Security Controls > Password Policies if it is specified that password
expires in 30 days, then which of the two would be true for users of that profile?
Correct Answer: 'Password Never Expires' specified at profile level would hold true.
Section: (none)
Explanation
QUESTION 253
If at the profile level, 'Password Never Expires' has been checked but at Setup > Security Controls > Password Policies if it is specified that password
expires in 30 days, then which of the two would be true for users of that profile?
Correct Answer: 'Password Never Expires' specified at profile level would hold true.
Section: (none)
Explanation
QUESTION 254
If there is a custom validation rule on a custom object Position for the custom text field Location to make sure that this field is not left blank, then what
are the various ways of bypassing this validation rule?
Correct Answer: a. Deactivate the validation rule. b. Provide a value to this field in the before insert/update trigger on the Location object if this field has
been left blank.
Section: (none)
Explanation
QUESTION 255
What are details of order of execution among validation rules, auto-response rules, assignment rules, triggers, escalation rules, workflow rules etc.?
Correct Answer: 1. System validation rules are executed like data type checking of the field values. So error for text value in numeric field etc. 2.
Before triggers execute. 3. Custom validation rules are executed like required field check validation rule. So in the before trigger you can assign value to
any such field which was left blank while creating the record & the custom validation rule won't give error then.
Section: (none)
Explanation
QUESTION 256
For which objects quick create is available?
Correct Answer: Lead, account, contact, forecast, opportunity

Section: (none)
Explanation
QUESTION 257
What are the drawbacks of quick create?
Correct Answer: The fields which are displayed in the quick create page layout (e.g. while creating a new contact, if we use quick create to create a
new account on the fly) cannot be modified/selected/chosen by us & validation rules don’t fire (for the account which is created quickly using quick
create) which is a limitation of Salesforce.
Section: (none)
Explanation
QUESTION 258
Why is picklist values limiting of Stage picklist (of Opportunity) not implemented directly through picklists available for editing for the record type?
Correct Answer: With Sales Process many different Sales Processes can be created with different values in the Stage picklist for each of them & they
can be used interchangeably with any record type on a plug-n-play basis. Otherwise the values in the Stage picklist would have to be tediously modified
each time if it were done using picklist available for editing for any record type.
Section: (none)
Explanation
QUESTION 259
Can a single permission set be assigned to users of different profiles?
Correct Answer: Yes. But only if both the users are using the same ‘User License’, for example the ‘Salesforce’ user license. This is because a single
permission set can be associated with only one user license at the time of creating the permission set. (This field is not editable once the permission set
has been created.)
Section: (none)
Explanation
QUESTION 260
Which objects are available while importing data using the import wizard?
Correct Answer: Lead, Account, Contact, Solution, custom objects

Section: (none)
Explanation
QUESTION 261
What is Campaign ROI?
Correct Answer: The Campaign ROI Analysis Report is located on the Reports tab in the Campaign Reports folder. It calculates your campaigns'
performance by return on investment (ROI) and average cost. For each campaign in the report: ROI which is expressed as a percentage is calculated
as the net gain (Total Value Won Opportunities - Actual Cost) divided by the Actual Cost.
Section: (none)
Explanation
QUESTION 262
Which are the OOTB reports which will give information about campaign effectiveness?
Correct Answer: Campaign ROI Analysis Report, Campaign Revenue Report, Campaigns with Influenced Opportunities
Section: (none)
Explanation
QUESTION 263
What is a joined report?
Correct Answer: The joined report format lets you view different types of information in a single report. A joined report consists of up to five report
blocks, which you add to the report to create multiple views of your data. For each block, you can add regular and summary fields, create standard and
cross-block custom summary formulas, apply filters, and sort columns. A joined report can contain data from multiple standard or custom report types.
Section: (none)
Explanation
QUESTION 264
A UK user creates a task on a lead for an Indian user for 24/07/2012. The reminder for the task is scheduled for13:00 on 24/07/2012.The difference
between UK time & India time is 4.5 hours. When the India user logs in, he will see the reminder scheduled for 13:00 or 17:30?
Correct Answer: 17:30

Section: (none)
Explanation
QUESTION 265
Lead validation rule (like field Industry must have a value) always triggers when a lead is converted.
Correct Answer: The lead validation rules trigger only if this option is checked on Customize > Leads > Settings ‘Enforce Validation and Triggers from
Lead Convert’
Section: (none)
Explanation
QUESTION 266
While creating record type specifying associated process is compulsory (like Sales process for Opportunity or Support process for Case or Lead
process for Lead or Solution process for Solution) OR while creating process specifying associated record type is compulsory?
Correct Answer: While creating record type specifying associated process is compulsory. So process has to be created first.
Section: (none)
Explanation
QUESTION 267
What are the advantages of using Chatter Desktop over using the in-app Chatter?
Correct Answer: 1. With Chatter Desktop, no installed browser is required (like IE or Google Chrome or Firefox) for accessing Chatter as it is a
desktop application. 2. Chatter Desktop can be configured to start automatically when the machine starts, so no time waste logging into the SFDC
environment.
Section: (none)
Explanation
QUESTION 268
Which will execute first Apex Scheduler code or workflow rules?
Correct Answer: Apex Scheduler code will execute first at the specified time. If the Apex Scheduler code causes updation of any record then the
triggers & workflow rules for that object will execute.
Section: (none)
Explanation
QUESTION 269
From where would you add the Default Account Team?
Correct Answer: From Setup > My Personal Information > Personal Information > Default Account Team related list
Section: (none)
Explanation
QUESTION 270
A user has the System Administrator profile & hence has the ‘Create’ permission on Campaign. But when the user goes to the Campaign tab, the user
cannot see the ‘New’ button for creating a new Campaign. What could be the reason?
Correct Answer: On the user detail page, the checkbox for ‘Marketing User’ is unchecked. A user has to be a Marketing User to be able to create a
campaign.
Section: (none)
Explanation
QUESTION 271
For which objects mass email can be sent, How is it achieved?
Correct Answer: Mass email can be sent to Leads, Contacts and Cases. This is achieved by: Clicking the link ‘Mass Email Leads’ on the Leads tab.
Clicking the link ‘Mass Email Contacts’ on the Contacts tab. Clicking the link ‘Mass Email Cases’ on the Cases tab.
Section: (none)
Explanation
QUESTION 272
How to find out if SFDC environment uses packages?
Correct Answer: Go to Setup > Create > Packages

Section: (none)
Explanation
QUESTION 273
Which are the 3 types of page layouts?
Correct Answer: Detail, mini, console

Section: (none)
Explanation
QUESTION 274
While creating an approval process and assigning the next approver using the hierarchy relationship field on user [Option’s exact name is “Automatically
assign an approver using a standard or custom hierarchy field”], which is the standard user field available?
Correct Answer: Manager

Section: (none)
Explanation
QUESTION 275
Which object allows creation of a hierarchical relationship with itself? (Data type: Hierarchy)
Correct Answer: User object (From Setup -> Customize -> Users -> Fields -> New)
Section: (none)
Explanation
QUESTION 276
How many maximum cross object formula fields are allowed in an object?
Correct Answer: Ten

Section: (none)
Explanation
QUESTION 277
What is the name of the default public group to which all users are added?
Correct Answer: All Internal Users

Section: (none)
Explanation
QUESTION 278
What levels of access can be granted using sharing rules?
Correct Answer: 1. Read-Only 2. Read/Write Granting ‘Full Access’ is not possible using sharing rules.
Section: (none)
Explanation
QUESTION 279
What levels of access can be granted using manual sharing?
Correct Answer: 1. Read-Only 2. Read/Write 3. Full Access

Section: (none)
Explanation
QUESTION 280
How many permission sets can you have in an organization?
Correct Answer: One thousand

Section: (none)
Explanation
QUESTION 281
Universal Containers has two teams - sales team and marketing team. For sales team all stages of lead lifecycle should be available while for marketing
team only 3 stages should be available. How can the administrator ensure this?
A. Create validation rule

B. Create two different lead processes for sales team and marketing team
C. Create workflow rule
D. Create approval process
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 282
What license is needed to install or uninstall apps from AppExchange?
A. Install package license

B. Uninstall package license
C. Manage package license.
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 283
Force.com is good for
A. data centric apps

B. process centric apps
C. both of above
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 284
Roll up summary field and Cross object formula field can be created only for master detail relationship.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 285
Field level security and record types work at
A. profile level
B. record level
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 286
Sharing rules can be more restrictive than the Organization Wide Default.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 287
Apex sharing reason can be used for
A. Manual sharing of records or one-off sharing which is done on a record basis

B. General sharing rule
C. Both of above
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 288
'Status' is a picklist of the Account object having value 'Open' or 'Closed'. It is possible to create a sharing rule to share only those Accounts whose
'Status' is 'Open'.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 289
Organization wide default (OWD) & sharing rules are applied at the
A. profile level
B. object level
C. record level
Correct Answer: BC
Section: (none)
Explanation
Explanation:
QUESTION 290
Organization wide default (OWD) is the first check used for determining access to records a user does not own.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 291
Automating business processes is possible using
A. workflow
B. approval processes
C. both of above
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 292
Checkbox can be controlling field only and not a dependant field.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 293
Multi select picklist can be dependant field only and not a controlling field.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 294
External id can be created for field of type text, number or email.
A. True
B. False
Correct Answer: A
Section: (none)
Explanation
Explanation:
QUESTION 295
In Developer Edition, Validation rule for the 'Account Site' field (field of type text) of Account object is, ISCHANGED( Site ) && OwnerId < > $User.Id to
make sure that if the 'Account Site' field has been modified and the user is not the owner of the Account record, then an error message would be shown.
The System Administrator has Read All, Modify All permission for the Account record. So the System Administrator will be able to modify the 'Account
Site' field of the
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 296
If a role is added to Sales Team, then it will get added to which of the following teams?
A. Case Team
B. Account Team
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 297
If a role is added to Account Team, then it will get added to which of the following teams?
A. Case Team
B. Sales Team
Correct Answer: B
Section: (none)
Explanation
Explanation:
QUESTION 298
If a role is added to Case Team, then it will get added to which of the following teams?
A. Account Team
B. Sales Team
C. None of them
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 299
Opportunity is synced with
A. quota
B. forecast
C. quote
Correct Answer: C
Section: (none)
Explanation
Explanation:
QUESTION 300
OWD of Account is private then OWD of Opportunity can be private or public read-only or public read/write.
A. True
B. False
Correct Answer: B
Section: (none)
Explanation
Explanation:

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Correct Answer: BCE

A. Quote line items will replace opportunity products

A. The upsert fails

A. The upsert fails

A. A master-detail relationship with itself

A. Can always be viewed by only the owner of the file

A. User B has 'View All' permission at profile level for Account

A. Sharing rule on Account

A. Record type assigned by user while creating the record

A. Upload the file on the Files tab

i) The account has a related case

Correct Answer: ABE

A. The first one

A. The first one

"An Apex Sharing Reason with this name already exists"

A. The update trigger of lead will fire

A. Only the new email ID

Correct Answer: Write custom business logic

Correct Answer: Create pages with custom look and feel

Correct Answer: Load large amounts of data into the system

Correct Answer: 1. User Interface 2. Business Logic 3. Data Model

Correct Answer: 1. Workflow 2. Validation Rules 3. Approval Processes

Correct Answer: 1. Standard objects 2. Custom objects

Correct Answer: Users with the "View Encrypted Data" permission

Correct Answer: 1. Custom object tab 2. Web tab 3. Visualforce tab

Correct Answer: Related

Correct Answer: All Internal Users

Correct Answer: Full Access Read/Write Read Only

Correct Answer: 1000

Correct Answer: Postal/Zip Codes

Correct Answer: Error message

Correct Answer: 20 fields per object

Correct Answer: 180 days

Correct Answer: The first 3 characters

Correct Answer: 50,000

Correct Answer: Accounts Contacts Leads Solutions Custom objects

Correct Answer: Inline editor Force.com IDE in Eclipse Developer console

Correct Answer: Development mode

Correct Answer: Up to 1Mb of content, can display up to 15Mb of data

Correct Answer: Entity Id

Correct Answer: Related List

Correct Answer: sidebar

Correct Answer: Uploaded content that can be referenced in a Visualforce page

Correct Answer: In the Setup menu, under Develop, Static Resources

Correct Answer: Lead auto-response rule, Case auto-response rule

Correct Answer: Account Assignment Rule

Correct Answer: Auto-number

Correct Answer: sum, max, min, count

Correct Answer: Three

Correct Answer: Name, Owner, Created By, Last Modified By

Correct Answer: Name, Owner

Correct Answer: Visible, Read-Only

Correct Answer: Required, Read-Only

Correct Answer: Read-Only

Correct Answer: tasks, calendar events and requested meetings

Correct Answer: on the associated records and on the Home tab

Correct Answer: VLOOKUP

Correct Answer: REGEX

Correct Answer: ISCHANGED

Correct Answer: data model, user interface, business logic