OPERATION

MANAGEMENT
Tutor – Prof. Sriram Ramshankar

Date of submission – August 30, 2020

Team Name – Team Assemble

Student names – Pranit Jagtap

Rakesh Polisetti
Akash Chaware
Navneet Singh
Subrajith Bhattacharya
Guneet Bagga
Akshay Kaushik
Shubham Tomar
8.6 Flu Vaccine.
Process Flow Diagram.

Reception 120 Drug allergy consultation Fill out form & sign Administer vaccination
people/hour 60 people/hour waiver 80 people/hour 40 people/hour

Step Duration (seconds) Number of people processed

per hour (3600 seconds)
Reception 30 3600/30 = 120
Drug allergy consultation 60 3600/60 = 60
Fill out form and sign waiver 45 3600/45 = 80
Administer vaccination 90 3600/90 = 40

There are a smaller number of people being processed in the step Administer vaccination. So, it is the
Bottleneck activity.
So, the number of people processed is calculated as 3600seconds/90 seconds = 40
people/hour.

(b)

Administer
vaccination
40people/hour
Reception 120 Drug allergy consultation Fill out form & sign
people/hour 60 people/hour waiver 80 people/hour

Administer
vaccination
40people/hour

Since two volunteers are allocated for the step Administer vaccination, a greater number of
people could be processed

Step Duration No: of volunteers Number of people

(seconds) allotted processed in 1 hour
(3600 seconds)
Reception 30 1 3600/30 = 120
Drug allergy consultation 60 1 3600/60 = 60
Fill out form and sign waiver 45 1 3600/45 = 80
Administer vaccination 90 2 3600/(90/2) = 80

Less number of people are processed in the step Drug allergy consultation. So, it is the
Bottleneck activity.
 So, the time for completion depends only on the activity Drug allergy consultation. So,
the number of people processed is 60 people.
This arrangement increased the capacity of the system by increasing number of people
processed in an hour from 40 to 60 people.

(c) By combining Reception & Drug allergy consultation. The capacity of the improved system is
80 people per hour.
The process flow diagram is:

Reception & Drug allergy Administer

consultation vaccination
40people/hour 40people/hour
Fill out form & sign
waiver
80people/hour

Reception & Drug allergy Administer

consultation vaccination
40people/hour 40people/hour

8.4 Physician Process

Step Duration (Min) No: of volunteers Number of people

allotted processed in 1 hour
Blood pressure, 6 1N 10
wt., temp
Medical History 20 1N 3
Doctors Checkup Lab. 18 1P 3.33
Lab work 10 1N 6

Doctors Consultation 12 1P 5

a. Here, as shown in table longest time is taken by Activity 2. So, Bottleneck activity is Medical
History. Maximum number of patients who can be seen is 3 patients/hour.
b.

Medical history & lab work Doctor checkup & Doctor

2 people /hour Consultation 2 people/hour

Blood pressure
10
people/hour
Medical history & lab Doctor checkup & Doctor
work 2 people /hour Consultation 2 people/hour

For relocation possibilities,

Blood pressure = 60/6 = 10 patients

By combing Medical history & Lab work =2* 60/30 = 4 patients

By combing Doctor check-up & Doctor Consultation =2* 60/30 = 4 patients

Hence capacity increases to 4 patients/hour.

Health Management Organization

Step Duration (Sec) No: of volunteers Number of people

allotted processed in 1 hour
Receive Prescriptions 24 1T 150
Type Labels 120 1T 30
Fill Prescriptions 60 1P 60
Check Prescriptions 40 1P 90
Dispense Prescriptions 30 1P 120

a. Here, as shown in table longest time is taken by Type Labels. So, Bottleneck activity is Type Labels =
30people / hour

So, combining,
Receive Prescriptions & Type Labels handled by 2 technicians =2*3600/144 = 50 people/hour.

Check Prescriptions & Dispense Prescriptions handled by 1 pharmacist = 3600/70 = 51.42 people/hour
So, the capacity increases to 50 people.
 Receive Prescriptions & Type
Labels 25people in 1 hour

Check Prescriptions &

Fill Prescriptions 50
people in 1 hour Dispense Prescriptions 51
people in 1 hour
Receive Prescriptions & Type
Labels 25people in 1 hour

b. In previous arrangement total time consumed was 5 hours and as per new arrangement total time
consumed is 3 hours.