Unit 2 – People in Business

1. Job Enlargement
2. Job Rotation
3. Job Enrichment
Motivating Theories of Methods of Job 4. Teamworking
Workers Motivation Motivation Satisfaction
1. Taylor 1. Financial
2. Maslow 2. Non-Financial Ø Wages Ø Promotion
3. Herzberg Ø Work hours Ø Job security
4. McGregor Ø Holidays Ø Responsibility
Role of Management Ø Safe and Clean Ø Feedback
environment Ø Bonus
Organizational
Ø Leadership Styles 1. Autocratic Ø Challenging/Interesti Ø Job status
Structure ng Task
2. Democratic Ø Social relationship
Ø Functions 1. Planning 3. Laissez-faire Ø Teamwork
Ø Functions Ø Roles and Responsibilities 2. Organization
3. Co-ordination Employment WHAT YOU NEED TO KNOW
Ø Elements 1. Hierarchy (Tall/Flat) 4. Commanding
2. Chain of command Terms 1. What quality must a good
5. Controlling
3. Span of control (narrow/wide) manager have? (4)
Ø Ownership, Delegation, Authority, Ø Full-time/Part-time
4. Delegation
Ø Benefit employer/employee? 2. Which leadership styles are
Ø Centralized Responsibility, Accountability
Ø Dismissal, Misconduct, best?
Ø Decentralized Incompetence, Redundancy 3. Why must managers
Trade Union Rightsizing workforce Ø Legal Control - Rights and
discrimination, min wage, age
delegate task?
Ø Roles & Functions Redundancy vs Dismissal 4. Why/When is reducing
1. Wages & Fringe benefits, Holidays workforce necessary?
2. Rights and Job safety and decision making Recruitment Training Methods 5. What is effective
3. Better working hours condition, overtime, bonus Regulations Process communication and why is
1. Induction
4. Skills upgrade, Training and education 1. Discrimination it important?
1. Job Vacancy 2. On-TJ
5. Industrial action & Legislation lobby 2. Minimum Wage 6. Which communication
3. Off-TJ
3. Health & Safety 2. Job Analysis methods should you
4. In-house
Communications 3. Person Specification
4. Job Advertisement 5. External Course choose?
6. Vocation/Profession 7. Why do communication
Ø Internal/External Ø Stakeholders (Internal/External) – refer Unit 1 5. Shortlisting
6. Interview al training breakdown occur?
Ø Vertical/Horizontal Ø Vertical/Horizontal
7. Job offer
Ø Communication source/way Ø One/two-way 8. Contract 2.1 Motivating Workers
Ø Formal/informal 2.2 Organization and Management
Ø Restricted/Open 2.3 Recruitment, selection and
Ø Methods of Communications Ø Verbal – Telephone, Meetings, Teleconferencing training
2.4 Internal and External Communication
Ø Written – Email, Memo, Newsletter
Ø Communication Barriers Ø Visual – Presentation, Video, Charts
For more notes, visit www.igbizstudies.com