Issues In the case & Solutions

1) Lengthy process of 3 .5 days

Solution: - The process can be cut short to just a single day. It will create much less mental agony
to the participants.

2) Assessment tool which looks at developmental needs of level 3 managers for level 5
assignment

Solution: - Level 3 are district managers and level 5 are department heads. Assignment should be
based on Level 4 who are Division heads. Jumping from level 3 to 5 is not feasible.

3) At Lower Levels, the management may put aside or ignore negative recommendations & still
promote.

Solution: - If the management has the right to ignore recommendations then why conduct these
tests for lower management. Instead conduct tests which are more appropriate and suitable for
lower management.

4) Scaling is only done from 1to 5

Solution: - Scaling can be increased from 1 to 10 so that right scaling can be given to person. Scaling
between 1 to 5 leaves lot of ambiguity.

5) Paper Pencil Tests – Walt Jacksons performance was better still he scored 78 percent in
verbal while Donna scored 95 percentiles in verbal even though she wasn’t that good.

Solution: - The test are of less importance than other exercises . These are ambiguous in nature. Do
not judge the real capability and hence it should be removed from the process.

By Sajeev George (201921041)