MY K.

NGUYEN
915 Saint Andrews Road, Unit# G, Valley Springs, CA 95252
Cell: (408) 881-4886
Email: mynguyen0915@gmail.com

Objective Seeking a good opportunity in a great company in which my interpersonal skills

and growing attributes can be of use for others.

Education Evergreen Valley College, San Jose, CA 12/2018

A.A., Psychology
Overall GPA (3.204)

San Jose City College, San Jose, CA 12/2015

A.A., Liberal Arts – Scientific Inquiry & Quantitative Reasoning
Overall GPA (3.118)

Arizona State University

B.A., Organizational Leadership
GPA Pending (Transfer Student)

Experience Barista, Starbucks, Valley Springs, CA 02/2019 - Present

Demonstrate knowledge of products. Deliver great customer experience to build
rapport. Customize and craft personal beverages. Cooperate with all employees to
deliver all items in timely manner. Maintain store cleanliness throughout shift.

Server, Chili’s Bar and Grill, Mountain View, CA 12/2010 - 01/2019

Excel at roles of Server, Bartender, and Shift Leader. Tasks include: Provide
knowledge of items, personalize guest experience, train new employees, and
coordinate between FOH and BOH.
 Master up-selling techniques to promote specific add-ons.
 Manage a bank of transactions that is submitted at the end of the shift.
 Prepare a sales pitch to increase margarita sales during monthly contests.
 Encourage team to raise funds for St. Jude Children’s Hospital.

Server, IHOP, San Jose, CA 08/2008 - 12/2010

Introduced as a hostess and gradually moved up to interim night supervisor while
serving. Duties of interim night supervisor consisted of: enhance guest dining
experience, promote teamwork throughout shift, resolve FOH complications, and
train new employees. Additionally, my leadership skills strengthened and I was
able to support the staff.

Skills -Communicating to staff and customers in a professional manner.

-Analyzing situations where a critical decision must be made and solve problems.
-Promoting a positive and ethical work environment.
-Managing between staff members to enhance productivity.
-Typing skills of 50+ WPM