2020984537 MUHAMMAD AKMAL BIN AZIMAN

SETIABUDI STATIONERIES SND. BHD

Jalan Dataran Budi 19/1, 43200 Puncak Alam, Selangor • Phone: (03) 671-2897 • Email:
setiabudistationeries.com

Muhammad Akmal bin Aziman

Jalan Dataran Budi 19/1,
43200 Puncak Alam, Selangor.

Ms. Surisha binti Izzul

Owner of Surisha’s Print & Design
171, Jalan Pekan Baru, Kawasan 1,
41050 Klang, Selangor. April 30, 2020

Dear Ms. Surisha,

APOLOGY DUE TO DEFECTIVE PRODUCT

On behalf of Setiabudi Stationeries Sdn. Bhd, kindly accept our sincere apologies for
providing you defective products. We genuinely regret the inconvenience caused to you because of
this. We assure you that this was a one-time occurrence because of our high standard production
which is the general norm of our company. The table below outlines the defective products:

Products Quantity
Copy Paper A4 80gm 120
Organizer Notebook 10
Gel Pen – 0.5mm Blue and Black 200

As a gesture of good will, we will provide you with a hassle-free replacement. We understand
how upset you might be and we care about our customer’s loyalty and satisfaction. Hence, we will
also offer you a 25% discount for your upcoming purchases. We hope that you would pardon the
mistake of our part and would continue your business association with us.
We promise to settle the issue as soon as possible. We reassure you of our co-operation and
look forward to a more positive association with you in the future as well.

Sincerely,

AkmalAzimann
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2020984537 MUHAMMAD AKMAL BIN AZIMAN

Muhammad Akmal bin Aziman