Referat la disciplina:

LIMBA ENGLEZĂ

Titlul referatului:

BUSINESS LETTERS AND EMAILS

Anul: I

Anul universitar 2019-2020

Semestrul II
 ENQUIRE LETTER

VitaKing Sales Manager

Str. Victoriei 6
Odorheiu Secuiesc
535600
Romania

June 16, 2020

Dear Sales Manager,

We are one of the largest pharmacy chain in Romania named Sensiblu.

We are convinced that there is a huge market potential in our city and we would
like to ask about your pharmaceutical products.
Please, send us your catalogs together with the most advantageous prices, payment
and delivery conditions.
We hope to establish a sustainable trade collaboration.

Yours Sincerely,
Janosi Timea
Pharmacist
Sensiblu SRL

ENQUIRY REPLY
Sensiblu
Str. Lunca Mare f.n
Miercurea Ciuc
Romania

Dear Ms. Janosi,

We received your letter on June 16, 2020 and thank you for your trust and interest
in our company.
As requested, we enclose herewith the latest catalog together with price list,
payment and delivery conditions.
I am waiting for your response.
Thank you!

Yours sincerely,
Matei Aurel
Company administrator
VitaKing SRL

INVITATION LETTER
Mr. Bob Oliver
Str. Victoriei No. 222
Bucuresti
Romania
June 16, 2020

Janosi Timea
Str. Tudor Vladimiresc No. 16
Miercurea Ciuc
Romania

Veteran’s speech of the industry

Dear Mr. Bob Oliver,

Mr. Mike Adam is going to share his experience of working in our company for
last 20 years. This will be a very interesting event as he would be sharing many
tales from his experience. The speech will take place in New Moon’s conference
hall on 18th June at 6 pm. It will be a great opportunity for you to meet other
people from our company also. There will be refreshments for our valuable guests.
It would be a great honor for us to see you in the event.
Eagerly waiting for your participation in the event of veteran’s speech of the
industry.

Sincerely,
Janosi Timea
Company Secretary
 LETTER TO ACCEPT AN INVITATION

Janosi Timea
Str. Tudor Vladimiresc No. 16
Miercurea Ciuc
Romania
June 16, 2020

Bob Oliver
Str. Victoriei No. 222
Bucuresti
Romania

Veteran’s speech of the industry reply

Dear Ms. Janosi Timea,

I am honored to receive an invitation from you for this interesting event and I
humbly thank you for including me in the invitees. As you mentioned, the meeting
is about a veteran’s experience in your company, I expect that this will benefit
many of us. There is no way that I would want to lose such a big opportunity to
attend this important meeting. Much cordially, I am accepting your invitation and
assure to join you there at the appointment on 18th June at 6 pm.

Thank you!

Sincerely,
Bob Oliver
Product manager
 LETTER TO DECLINE AN INVITATION

Janosi Timea
Str. Tudor Vladimiresc No. 16
Miercurea Ciuc
Romania
June 16, 2020

Bob Oliver
Str. Victoriei No. 222
Bucuresti
Romania

Veteran’s speech of the industry reply

I am much delighted to receive the invitation to join Mr. Mike Adam’s experience
sharing event on 18th June in the New Moon’s conference hall. Unfortunately, I
am unable to accept the invitation.

I’ll be away for almost three weeks in a business trip. The topic is much
interesting. I can suggest you my work associate, Mr. Henry as he is a new
employee. I apologize for the inconvenience occurred.

Sincerely,
Bob Oliver
Product manager
 COMPLAINT E-MAIL

To: reclamations@supertiles.com
From: timea.janosi@yahoo.com
Date: May 29, 2020, 2:13 PM
Subject: Damaged packing and broken tiles

Dear Sir/Madam,

I am writing to complain about the defective product I have received today from
your online store. I had heard good reviews about your store many times. So, I
have ordered twenty pack of ceramic tiles from your store for my kitchen. But,
unfortunately only five packs are intact. The rest fifteen pack of tiles have
damaged packing and among these fifteen, three are broken. It is totally
unacceptable. Kindly, replace and re-send the broken tiles. I need in time
replacement. The cost of these tiles is high so the loss is unbearable. As I have only
five more days left in contract with the workers. Your quick response will be
highly appreciated. Thank you for the time.

Yours Sincerely,
Janosi Timea
 APOLOGY E-MAIL

To: timea.janosi@yahoo.com
From: reclamations@supertiles.com
Date: May 29, 2020, 4:16 PM
Subject: Re: Damaged packing and broken tiles

Dear Janosi Timea,

Thank you for writing to us and bringing up the matter to our eyes. With sincere
regret, we want to tell you that we feel very embarrassed that we were not able to
provide you the service you were looking forward to.

The situation was very uncertain and it is very rare to come through such
situations. We have taken your feedback very seriously. You have faced an
inconvenience due to our products/services and we would take every step to
improve our services. We take full responsibility for our mistake and we would
want to make you sure that it will not happen again.

We will solve the problem within the next 2 working days and swap out the broken
tiles. We value our customers a lot and we would like to retain you as our
customer. Please accept our apology and we would like to thank you for
understanding us.

Regards,

Amy Violet
Sales Manager
 AN ORDER EMAIL

To: sales@dynocloths.com
From: timea.janosi@yahoo.com
Date: May 29, 2020, 4:16 PM
Subject: T-shirt order
Dear Ms. Jones
I am writing this letter to order t-shirts from your company, the Dyno limited.
I have ordered t-shirts before from your company and the experience was good. I
want to place another order with the following details:

 Number: 20 t-shirts
 Design: long sleeve
 Color: black
 Size: 2 small, 5 medium and 5 large and 8 extra karge

I need the t-shirts by 20th July 2020 so, kindly deliver accordingly.

I hope to receive the same quality t-shirts as the last time. I am attaching a picture
of the sample design that I want to get printed on the t-shirts. If you have any
questions, feel free to contact me at 0745628965.

Regards,
Janosi Timea
 ORDER ACKNOWLEDGMENT EMAIL

To: timea.janosi@yahoo.com
From: sales@dynocloths.com
Date: May 29, 2020, 4:16 PM
Subject: order confirmation
Attachments: [Invoice #453]
Dear Ms. Janosi

Thank you for your purchase order of 17 May 2020. We will begin processing
right away. In the attachment you will find the invoice with your order details.
Once the products ships, in 1-2 business days, we will send you a notification with
package tracking information. If you have any questions or need any further
information, don’t hesitate to contact us.

Sincerely,
Jones Diana
Sales Manager
Dyno Cloths Limited
To: reclamatii@nextgen.ro
From: timea.janosi@yahoo.com
Date: May 29, 2020, 4:16 PM
Subject: Poor internet connection

To whom it may concern,

I am using the landline internet service of your company for two years. My office
work is mostly web based that requires uninterrupted internet. That is why, I bring
my office work to home to complete it in my own time. Secondly, I have two
school going children and it is needless to mention that they also require the
internet for their academic work. But I am upset to inform that landline service of
the internet remains interrupted most of the time and problem is solved after
several complaints. If the problem persists for a long time, then I will not be able to
continue this internet service. Kindly, solve the issue on urgent basis.

Sincerely,

Janosi Timea