General Info

Advisor Elena
Date 13/10/2017
Start time 20:23:27
End time 20:43:50
Duration 00:20:23

Chat Transcript
20:23:27 Elena: Hi Francesco, thank you for getting in touch. My name's Elena. How can I help?
Hello Elena, I am going to buy a ticket from Paris to London with return and I need to
transport a double bass, I saw the rules, I have the hard case and the instrument has
20:25:18 You:
already an insurence. My question is how can I register the musical instrument as a
luggage from eurodispatcher? Is it possible to do this by email or telephone?
You'll just need to arrive earlier at the station to allow enough time to register it at
20:27:02 Elena:
their office. I recommend you to arrive 60 to 90 minutes before the departure.
I need to be sure that the double bass will arrive with me or at least in the same day
because the day later I will have a concert and I need it from the morning. If I will
20:28:59 You:
arrive 90 minutes before the departure could I have any confirm that it will arrive the
same day? (train leaving from paris between 15-17)
20:29:58 Elena: Do you have the possibility to get to the station earlier in the morning?
I can at least arrive at 14.00 of the same day of leaving because the same day I will
20:31:06 You:
travel from Turin to Paris (Gare de Lyon)
20:31:39 You: I arrive in Paris at 13.19 if everything will go ok
20:33:29 Elena: In this case I recommend you to call them on +33 (0) 1 55 31 58 33
20:33:31 You: I can eventualy but a train for London that leave later from Paris...
20:33:38 You: *buy
I'm pretty sure you'll find availability on your train, but it would be better to make
20:34:17 Elena:
sure by calling them in advance.
ok, so (last question), if I arrive in Paris at 14.00 and I will take a train for London at
20:35:49 You: around 17.00 and I call the service in advance can I be sure that the double bass will
arrive on the same day of my arrive to London?
You can even call them a few days in advance with the phone number I gave you,
20:39:39 Elena:
it's the international number.
ok I will call few days in advance and the bass will arrive on the same day. Thank as
20:40:32 You:
lot for your help Elena
20:42:45 Elena: You're welcome, Francesco! I hope you'll do great at the concert!
20:43:02 You: I hope too! It is a trial with LPO! :)
20:43:11 You: have a nice night
20:43:16 You: all the best
20:43:44 Elena: Wow! Sound great! Thank you, you too. :)