Physical  Waiting 1Customer enters,

Evidence/Customer area 1Waits in the waiting room

Actions  Nurse’s 3Explains problems
chamber
 Medical 8 customer answers questions
equipments
Employee General attending 2Nurse asks problems
Actions(onstage/visible) room (nurse-in- 4 nurse checks for credentials
attending) 5 Nurse checks for basic symptoms, temperature etc..
Information sheet 6 provides a biodata/history/information sheet for doctor’s
reference

Sent to doctor

Doctor’s attending 7 Check sheet and ask questions

room

Employee Actions
(backstage/invisible)

Support Processes