DHL EXPRESS

SERVICE & RATE

GUIDE 2020
INDONESIA
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The International Services How to Ship Shipping Tools Zones and Rates
Specialists Page 4 with DHL Express Page 14 Page 15
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CONNECTING YOUR WORLD

Operating in

220+ countries and

territories worldwide 260+ ​aircraft

3,000+ 3,000+
​facilities ​ ights per day
fl
(commercial and
non-commercial)

300+
​TAPA* certifications

400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
million+
shipments
34,000+
v​ ehicles (own, leased,
per year
subcontracted trucks
and vans)

100,000+ 84,000+
​Service Points
​employees

Figures are approximate as of the end of 2018

*TAPA = Transported Asset Protection Association
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DHL Service & Rate Guide 2020: Indonesia

THE INTERNATIONAL SPECIALISTS

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.

Through our Certified International Specialist Program we
provide all DHL Express employees with the requisite
knowledge they need to do their job competently and
confidently – and that’s good news for both employees and
customers. As Certified International Specialists you can rely on
DHL Express as the experts in international express.
This guide enables you to find out how DHL Express can help
you with your international shipping needs, and to see what best
fits your needs from our wide range of products and services.
Should you have any questions, please get in touch with your
DHL Account Manager or visit us at dhl.co.id.
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DHL Service & Rate Guide 2020: Indonesia

SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Export Import Domestic Optional Customs

E-commerce Surcharges
Services Services Services Services Services

Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide
Our most popular product, DHL Express Worldwide, offers an
end of business day delivery service around the world for pieces
up to 70kg and shipments up to 1,000kg.
We deliver reliably and quickly to more global destinations
across a single integrated network than any other express
delivery company.
DHL Express 9:00 (10:30 to the USA)
Our premium time-definite service offers a delivery before 9:00
(10:30 to the USA) on lanes that guarantee either a next or
second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
Asia and the Americas. DHL Express 9:00 features a money-back
guarantee and is suitable for pieces up to 30kg and shipments
up to 300kg.

DHL Express 12:00

With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee and allows for heavier pieces up
to 70kg and shipments up to 300kg.

Our international services at a glance

DHL Express DHL Express 9:00

DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 80 29
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted

*Additional terms and conditions apply – see dhl.co.id/express for details.

†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging

equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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DHL Service & Rate Guide 2020: Indonesia

SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Export Import Domestic Optional Customs

E-commerce Surcharges
Services Services Services Services Services

IMPORT SERVICES
With our DHL Express Worldwide Import product, you can import
shipments from over 220 countries and territories in the world. This
is more than any other express delivery company can offer. What’s
more, customers in, say, the USA can order an import from China
not just to the USA, but to other destinations as well. We call this a
third country shipment.

There is no need for local brokers or forwarders to get involved in

any part of the process. You are in full control, and able to manage
all aspects of your imports in a very simple way.

You can order an import from another country, to be delivered to

your country or any other destination, by using our dedicated
electronic shipping solution for imports. You will have one account
number, one invoice in a single currency and a fixed price that
means you know exactly what you will pay.

DOMESTIC SERVICES
If you want to ship documents or goods within your own country,
we can offer our Time Definite Domestic products with a delivery
time guarantee of the end of the next possible business day.
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DHL Service & Rate Guide 2020: Indonesia

SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Export Import Domestic Optional Customs

E-commerce Surcharges
Services Services Services Services Services

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
nn Global reach
reroute, release or conveniently collect from a DHL
nn Express options
Service Point. It is an innovative, easy-to-use, mobile-
nn Duties and taxes paid options and customs expertise
friendly service, especially for residential deliveries.
nn Late pick ups
nn Easy returns solutions
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
Fast, flexible and easy
available globally, meaning consistent service standards
Consumers expect everything ‘on demand’ – anytime, anywhere.
and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease. Scheduled delivery Signature release/
leave your signature

Leave with neighbor Collect from

or concierge Service Point

Alternative address Vacation hold

Discover and grow

Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.

Our customers go global with ease and speed, maximizing the

enormous potential of international e-commerce.
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DHL Service & Rate Guide 2020: Indonesia

SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Export Import Domestic Optional Customs

E-commerce Surcharges
Services Services Services Services Services

OPTIONAL SERVICES Importer of Record (IOR) View charges

This service allows the shipper to send a dutiable shipment to
the receiver, with the duties and taxes invoiced to a third party at
DHL Express offers a wide range of optional services – from
destination acting as the nominated Importer of Record (IOR).
non-standard deliveries and billing options to climate neutral
The customs invoice must indicate the importer’s billing details
shipping. You have the flexibility to choose the best service for
in addition to the receiver’s shipping address.
your needs with our express delivery services worldwide.
Contact Customer Services to learn more.
Printed Invoice View charges
This service is for customers who require a paper invoice where
Duties and Taxes Paid View charges
e-billing is the agreed standard. This service provides flexibility
DHL Express can arrange for the shipper or a third party to be
for a different invoicing method than what is already agreed.
billed for any duties and taxes payable at destination, rather
than the receiver of the shipment being billed. Charges apply
Residential Address View charges
whenever the shipper requests that duties, taxes or other
Customers shipping to a home or private residence can activate
regulatory fees be billed outside of the destination country.
specific delivery options by designating the delivery address as
residential. For such shipments, DHL Express will proactively
Dedicated Pickup and Delivery View charges
notify the receiver via email or SMS about the shipment’s
If your business needs a dedicated vehicle to collect or deliver
progress. Receivers can then select the most suitable delivery
unusual shipments, or a pickup or delivery outside normal
option on the On Demand Delivery website.
business hours, we can arrange this.

GoGreen Climate Neutral View charges

Shipment Preparation View charges
This service is for customers who need a
This is a convenient, fast and reliable service for seasonal or
reliable method to calculate their annual
irregular shipments that require extra resources for their
carbon emissions at a shipment level and
preparation. DHL manages the entire process of waybill
subsequently offset these emissions
preparation, content selection, labelling and packaging,
through approved environmental programs. The whole process
then sends the shipments to the designated domestic or
is verified annually by an independent body accredited by the
international addresses.
United Nations. DHL can also provide reports for either a high
level estimate or a detailed carbon footprint.
Saturday Delivery View charges
We offer Saturday delivery services to key cities in more than
Packaging View charges
70 countries.
We offer a range of high-quality DHL-branded packaging items.
One-off flyers, envelopes and smaller boxes are free of charge.
Shipment Insurance View charges
Larger boxes and tubes can be ordered through Customer
We recommend this comprehensive protection for your valuable
Services and will be provided by the courier at time of pickup,
or personal shipments, giving you peace of mind in the unlikely
a charge applies.
event of physical damage or loss.

Change of Billing View charges

Extended Liability View charges
This applies when a customer requests a change of defined
If you are sending valuable documents such as passports, visa
billing information on an already issued invoice, and which will
applications or regulatory certificates you can extend the DHL
result in a reissuing of the invoice and, in case of an account
standard liability with this service. It provides coverage and
change, crediting of the old account and debiting of the new.
compensation in the case of loss or damage.

Neutral Delivery View charges

Direct Signature View charges
This service allows for the delivery of non-document shipments,
If you are sending sensitive documents or high value contents
without any value of the product being shared or exposed to
you can request DHL to obtain a direct signature from the
the receiver, since the commercial invoice is removed prior
consignee or a representative at the delivery address. DHL will
to delivery.
ensure your shipment is not re-directed, or delivered at an
alternative address.

For a full list of optional services, please visit dhl.co.id/optional_services.


DHL Service & Rate Guide 2020: Indonesia
SERVICES
The International How to Ship
Services
Specialists with DHL Express
Export Import Domestic
E-commerce
Services Services Services
SURCHARGES
In order to maintain a consistently high level of service, in
specific circumstances DHL Express levies a surcharge for
exceptional activities, ensuring that these surcharges are fair for
all of our customers.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of each
shipment and any transportation related surcharges. It is
derived from publicly available fuel oil indices that are also
shown on the DHL Express website at dhl.co.id/fuelsurcharge.
The charge is calibrated every month to the oil price that was
current two months prior to the billing month. The Fuel
Surcharge applies to domestic and international shipments.
Remote Area View charges
This surcharge applies when a shipment is collected from
or delivered to a location that is distant or difficult to serve.
The Remote Area surcharge applies to international and
domestic shipments.
Overweight Piece View charges
A fixed surcharge is applied to every piece, including a
pallet that exceeds a scale or volumetric weight of 70kg.
The Overweight Piece surcharge applies to domestic and
international shipments.
Oversize Piece View charges
This fixed surcharge applies to every piece, including a pallet,
with a single dimension in excess of 120cm. The Oversize Piece
surcharge applies to domestic and international shipments.
Non-Stackable Pallet View charges
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge
applies to domestic and international shipments.
Dangerous Goods View charges
DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.
For a full list of surcharges, please visit dhl.co.id/surcharges.
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Shipping Zones and
Tools Rates
Optional Customs
Surcharges
Services Services
Lithium Batteries View charges
A surcharge may apply per shipment when the handling and
transportation of shipments involves Lithium Ion or Lithium
Metal batteries compliant with the appropriate IATA Packing
Instructions 966, 967, 969 and 970, Section II.
Excepted Quantities View charges
This fixed surcharge is applied per shipment when the handling
and transportation of shipments involves substances and
commodities that are in Excepted Quantities in compliance with
IATA Dangerous Goods Regulations.
Dry Ice UN1845 View charges
A service charge will be applied for the handling and
transportation of Dry Ice UN1845, which is used as a freezing
agent for non-dangerous goods.
Address Correction View charges
This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
determine the correct address. This surcharge applies to
domestic and international shipments.
Data Entry View charges
This fixed surcharge applies for each shipment consigned with
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.
Security Charges View charges
Additional surcharges may apply when shipping from or to a
destination country where DHL is operating at elevated risk due
to continuous state of war, civil unrest, or continuous threats
from terrorism (Elevated Risk), or when shipping to a
destination country that is subject to trade restrictions imposed
by the UN Security Council (Restricted Destination).

DHL Service & Rate Guide 2020: Indonesia
SERVICES
The International
Services
Specialists with DHL Express
Export Import Domestic
Services Services Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with
extensive knowledge and experience of dealing with customs
topics worldwide. For your peace of mind, we provide a wide
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is
a smooth and efficient process, we ensure your shipments arrive
as quickly as possible, and leave you free to focus on your core
business. With our online tool (tas.dhl.com) we provide essential
customs information to help you prepare your shipments.
Disbursement View charges
At the receiver’s request, DHL credit or cash is used to fund the
clearance, duty and tax charges relating to a shipment or piece,
instead of the receiver using their own bond or credit line.
The customs process is accelerated, with DHL making prompt
payment of relevant charges while the receiver defers payment
until an agreed date.
Advance Payment View charges
The service covers any import of a non-document shipment for
which DHL has paid or used its customs credit line advancing
customs duties, taxes or regulatory charges on behalf of those
importers with whom DHL has no contract. The charge is based
on the credit advanced or guaranteed and is subject to a
standard minimum.
Broker Notification View charges
At the customer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform the
import clearance and resume the delivery to the final destination
once the clearance is completed. DHL is subsequently not
responsible for the timeliness of the submission to customs or
for the release of the shipment.
Formal Clearance View charges
Applied in selected countries, when importing goods with an
aggregated declaration value or weight exceeding the limits set
by destination customs authorities, or due to other regulatory
requirements are excluded from routine clearance procedures.
Bonded Storage View charges
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
effect three calendar days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.
For a full list of customs charges, please visit dhl.co.id/customs_services.
9
How to Ship Shipping Zones and
Tools Rates
Optional Customs
E-commerce Surcharges
Services Services
Bonded Transit View charges
A bonded shipment occurs when DHL is requested to move
non-document foreign-origin goods to a location other than the
regular DHL gateway at destination. Bonded Transit is normally
operated within a country or customs union, and is necessary
prior to final clearance by the importer or designated broker.
Bonded Transit applies to both export and import shipments
whenever DHL is required to open, manage or report any form
of transfer under bond using our own guarantee.
Export Declaration View charges
Applies in countries where an export declaration is required
for shipments containing controlled commodities or exceeding
a certain value threshold or weight. Depending on origin
country, shippers that submit a declaration online may avoid
the local charge.
Release to Broker View charges
At shipper or importer request, the release of a DHL Express
shipment to the customers designated customs broker of
choice. DHL will transfer the responsibility for a shipment and
related customs documentation to the customer’s nominated
broker for clearance and last mile delivery.
Clearance Data Modification View charges
A surcharge applies in case the customs declared value of a
shipment requires modification either before or during the
customs clearance process.
Multiline Entry View charges
A service charge will be assessed for multiline item entries with
more than five lines. An example would be – one shipment with
multiple products or multiple invoices. All products require
identification and must be classified under separate harmonized
tariff numbers.
Temporary Import/Export View charges
When requested by the shipper or importer, DHL prepares the
merchandise or goods for their temporary export and later
import. Raw or semi-finished materials can be imported into a
Customs’ approved Export Processing Zone or Free Trade Zone
for value adding activities, providing the finished goods are
subsequently exported.
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DHL Service & Rate Guide 2020: Indonesia

HOW TO SHIP WITH DHL EXPRESS

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

1 Shipment weight
Please weigh and measure your shipment. If you are
sending a large but lightweight shipment, where its
Height

volumetric (dimensional) weight exceeds its actual

weight, the cost of the shipment is calculated on the
space your consignment takes up on the aircraft. This is Length
a standard IATA method. To calculate the volumetric Width
weight of your shipment, simply multiply the length by
height by width in centimeters, then divide the total
sum by 5,000 for each piece in the shipment. Any piece
in the shipment may be re-weighed and/or re-measured
by DHL to confirm this calculation.

2 Documentation required: waybill

All shipments sent with DHL Express need to have a
fully completed DHL waybill or label securely attached
to each piece. This will enable the successful movement
of your shipment through the DHL network. Each
waybill or label is individually numbered to allow you to
track your shipment from collection through to delivery.
Your shipment may also need to be accompanied by
customs documentation, such as a commercial or
proforma invoice, as well as additional paperwork
depending on the contents and value of the shipment
and the country you are sending to.

3 Documentation required: invoice

A commercial or proforma invoice is required when
sending non-document shipments to countries and
territories outside your origin country or customs union.
This is essentially a declaration containing all the details
of a transaction and is used by customs authorities to
assess if duties or taxes are payable. A commercial
invoice is used when goods are part of a commercial
transaction or intended for resale. A proforma invoice is
used when sending goods of no commercial value (for
example, when sending samples).
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DHL Service & Rate Guide 2020: Indonesia

HOW TO SHIP WITH DHL EXPRESS

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT

Your invoice will require the following details:

Exporter Commercial
1
BANK DETAILS Tax ID/VAT number
Invoice

These are the bank details that will be used

Date
for the transaction between the seller and Bank details
1
Waybill number
buyer. These details are not required for
Invoice number
non-commercial/proforma invoices. Exporter code

Importer (bill to) Receiver if different from Importer

2
DESCRIPTION Tax ID/VAT number

Generic or broad descriptions are no longer Shipment reference

permitted and are likely to cause delays.
Descriptions should include the items, how Full 2 Commodity Item Unit value Subtotal Net weight Country of
description code quantity [Currency] value manufacture/
many there are, what they are made of, and of goods 3 [Currency] origin
4
what they will be used for. For example,
describing items as ‘samples’, ‘parts’ or
‘spares’ is not acceptable for customs
Freight
classification, safety and security reasons.
Insurance

Total declared value/currency 5 Total net weight/kg(s)

3
COMMODITY CODE
This is the product identification code used Total pieces Total gross weight/kg(s)

by the exporting country to classify the

goods to be exported. It assists clearance 6 Type of export
7 Incoterms
and avoids delays.
8 Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
4
COUNTRY OF MANUFACTURE/ORIGIN
Position in company Signature
This relates to the place of manufacture,
not the country of export. If items are Company stamp

manufactured in more than one country,

please list the origins.

5
TOTAL DECLARED VALUE 7
INCOTERM
This is the total value of the transaction for Insert the Incoterm that best describes the
customs purposes based on the Incoterm terms of the transaction. For example, DAP
selected. The total declared value should (Delivered At Place).
include freight and insurance charges
if the seller is responsible for these two 8 REASON
 FOR EXPORT
elements. This could be: For Sale; For Repair; After
Repair; Gift; Sample; Personal Use Not
6
TYPE OF EXPORT For Resale; Replacement; Intercompany
The options are: (1) Permanent; Transfer; or Personal Effects.
(2) Temporary; and (3) Repair & Return.
 12

DHL Service & Rate Guide 2020: Indonesia

HOW TO SHIP WITH DHL EXPRESS

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely
through the DHL Express global network, it is important that
they are packaged and labeled correctly.
Packaging guidelines
nn If you are re-using envelopes or boxes, please ensure that
old labels and markings are removed
nn Securely fix the waybill to the shipment. The waybill can be
thought of as the shipment’s airline ticket and it will delay
delivery if it becomes separated from your shipment
nn The barcodes on the waybill are scanned at numerous
points during your shipment’s journey. Please ensure
the barcode is flat and not covered by tape, shrinkwrap
or strapping
nn Place the waybill on the top or side of your shipment
and please ensure it does not overlap the corners or
edges of boxes
nn Use adequate protective wrapping for fragile or delicate
items and ensure they are packed as far away as possible
from the corners of boxes
nn To prevent injury to our employees, please pay special
attention to the packaging of sharp items. There should not
be any possibility of the contents piercing the packaging
nn Any individual pieces over 70kg should be placed on a
pallet. If you are sending a multi-piece shipment, it is not
necessary to place the individual pieces on a pallet unless
they exceed 70kg. For example, a shipment comprising
four 25kg pieces does not have to be placed on a pallet
DHL packaging
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes.
Prohibited and Restricted Commodities
Prohibited Items
The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
any law, regulation or statute of any federal, state or local
government of any country from, to or through which the items
may be carried. For international carriage there may be
additional prohibited items specified by the country of
destination. DHL may at its sole discretion refuse to carry other
items not listed below.
nn All Samsung Galaxy Note7 and Samsung Note7 devices
nn Bullion (of any precious metal)
nn Cash (legal tender – bank notes, currency notes and coins)
nn Complete firearms, ammunition, explosives/explosive
devices including inert explosives and test pieces, air guns,
replica and imitation firearms
nn Human remains or ashes in any form
nn Hunting (animal) trophies, animal parts such as ivory and
shark’s fin, animal remains or ashes, or animal by-products
and derived products not intended for human
consumption, prohibited for movement by the CITES
Convention and/or local law
nn Illegal goods, such as counterfeit goods and narcotics
nn Live animals (including but not limited to mammals,
reptiles, fish, invertebrates, amphibians, birds, insects,
larvae and pupae)
nn Loose lithium metal batteries under IATA PI968 section II
nn Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)

The items available include:

nn Flyer bags
nn Cardboard document envelopes
nn Boxes in a range of sizes

For more information please refer to the Packing Guide

available on dhl.co.id/packingguide.

DHL Service & Rate Guide 2020: Indonesia
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship
Services
Specialists with DHL Express
Preparing Your Shipment Packaging Your Shipment
Restricted Items
The following items will NOT be accepted for carriage unless
otherwise agreed to by DHL. To obtain such agreement a
business case will need to be conducted by DHL and the items
approved for carriage will be recorded in writing with the
customer.
nn Air guns, tasers, imitation or replica firearms, firearm parts
and replica ammunition (includes rifle butts, trigger
mechanisms, screws/bolts etc which are manufactured for
the sole purpose of creating a functional firearm)
nn Antiques and works of art with a shipment value in excess
of EUR 500,000
nn Banderols/Tax stickers with a shipment value in excess of
EUR 500,000
nn Cannabis for medicinal purposes from bona fide
pharmaceutical manufacturers with appropriate licences
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
nn Cigarettes, cigars, tobacco products and electronic
cigarettes with a shipment value in excess of EUR 500,000
nn Commemorative coins and medals with an individual value
or total shipment value of EUR 2,000 or more are restricted
for carriage
nn Dangerous/hazardous goods including but not limited to
perfumes, aftershaves, aerosols, flammable substances,
dry ice, biological substances, UN classified dangerous
goods and any goods specified as such under International
13
Shipping Zones and
Tools Rates
Paying for Your Shipment
Air Transport Association regulations (“IATA”), the
Agreement on Dangerous Goods by Road (“ADR”) or
International Maritime Dangerous Goods (“IMDG”)
regulations. Applicable to all shipments valued in excess of
EUR 500,000
nn Financial and monetary commodities – examples include
but are not limited to activated SIM cards for mobile
phones, blank or activated credit or cash dispenser cards,
blank cheques, event tickets, lottery tickets, money or
postal orders, pre-paid phone cards, tickets (blank stock),
traveller’s cheques, vouchers/tokens, unused stamps etc.
Applicable to all shipments valued in excess of
EUR 500,000
nn Furs
nn Jewellery and watches and with individual values in excess
of EUR 5,000. The shipment must not exceed EUR 100,000
PAYING FOR YOUR SHIPMENT
You can pay for DHL Express services either with cash, a credit
card or by bank transfer. You can open an account with DHL
Express to pay via bank transfer; and all account customers
receive invoices on a pre-agreed basis. For more details, please
get in touch with a Customer Service Advisor at your local
DHL Express office or go to dhl.co.id/en/express/shipping/
open_account.
 14

DHL Service & Rate Guide 2020: Indonesia

SHIPPING TOOLS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

SHIPPING TOOLS
Making shipping easier It is a Windows-based system, which is easy to use yet very
DHL Express offers a choice of electronic tools to suit even the powerful – enabling you to handle everything from regular
most demanding requirements. We invest continually in market- mailshots to multi-stage shipping processes.
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.

Our electronic solutions cover online and offline options, as well

as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.

The new DHL Express Mobile app lets you track

your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Point for parcel drop off or collection, and quickly

MyDHL+ re-imagines the way the shipping business check shipping rates too – right on your smartphone.

does business, by combining the tools and services Advanced GPS location services and camera barcode

our customers use most. With its mobile friendly and scanning are also available. Download DHL Express

intuitive interface, customers can now import, export, Mobile today, on Android or iPhone.

schedule a pickup, track shipments and pay bills more

quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.com.
Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
DHL.com warehouse or customer service application. This provides global
Our website provides a comprehensive guide to DHL Express shipment tracking while making it faster and easier to access
shipping services, as well as transport news, service updates information about transit times, rates and courier bookings.
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking, Specific solutions
tracking and a volumetric weight calculator. DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Easyship Collect & Return services. For more information, please contact
This is an offline advanced shipment management tool for any your DHL Account Manager or local Customer Service team.
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
 15

DHL Service & Rate Guide 2020: Indonesia

ZONES AND RATES

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services

CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3

1 Decide which service best suits your

needs (see page 4 for international
services) and weigh your shipment (see
page 10 and dhl.co.id/volumetricweight)

2 Determine the rating zone of the origin or

destination (see pages 17 and 18)

3 Find the rate using the rating zone and

weight of your shipment (see page 19 for
exports and page 21 for imports)

OPTIONAL SERVICES
Optional services View explanation Charging method Charge

Duties and Taxes Paid Per shipment IDR 291,600

Quoted Case-by-case
Dedicated Pickup Per shipment
with minimum charge per shipment IDR 250,000
Quoted Case-by-case
Dedicated Delivery Per shipment
with minimum charge per shipment IDR 250,000
Shipment Preparation Per shipment IDR 250,000
Saturday Delivery Per shipment IDR 324,000
Shipment Insurance By shipment value IDR 150,000 or 2% of stated shipment value if higher
Extended Liability Per shipment IDR 64,800
Direct Signature Per shipment IDR 75,000
Importer of Record (IOR) Per shipment IDR 305,000
Printed Invoice Per invoice IDR 65,000
Residential Address Per shipment IDR 50,000
GoGreen Climate Neutral By shipment weight IDR 15,000 per shipment or IDR 1,500 per kg, if higher
Packaging Per shipment IDR 48,600
Change of Billing Per invoice IDR 208,500
Neutral Delivery Per shipment IDR 85,000

For a full list of optional services, please visit our website at dhl.co.id/optional_services.
 16

DHL Service & Rate Guide 2020: Indonesia

ZONES AND RATES

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services

SURCHARGES
Surcharges View explanation Charging method Charge

Percentage of transportation and additional charges, as

Fuel Surcharge Per shipment
per index; details here
International: IDR 4,860 per kg
with a minimum of IDR 324,000 per shipment
Remote Area By shipment weight
Domestic: IDR 2,430 per kg
with a minimum of IDR 162,000 per shipment
Additional Handling
Overweight Piece Per piece IDR 1,100,000
Oversize Piece Per piece IDR 1,100,000
Non-Stackable Pallet Per piece IDR 2,300,000
Dangerous Goods
Full Dangerous Goods Per shipment IDR 1,192,000
Lithium Batteries Section II (PI965) Per shipment IDR 1,192,000
Lithium Batteries Section II (966, 969) Per shipment IDR 139,000
Excepted Quantities Per shipment IDR 486,500
Dry Ice (UN1845) Per shipment IDR 162,000
International: IDR 180,700
Address Correction Per shipment
Domestic: IDR 97,300
Data Entry Per shipment IDR 80,000
Security Charges
Elevated Risk Per shipment IDR 300,000
Restricted Destination Per shipment IDR 450,000

CUSTOMS SERVICES
Customs services View explanation Charging method Charge

Disbursement Per shipment IDR 100,000, or 2.5% of the credit advanced if higher
Advance Payment Per shipment IDR 100,000, or 2.5% of the credit advanced if higher
Broker Notification Per shipment IDR 350,000
Formal Clearance Per shipment IDR 150,000
Per shipment and per kg per day
Bonded Storage IDR 15,000 per shipment and IDR 1,900 per kg per day
(after 3 calendar days)
Bonded Transit Per shipment IDR 150,000
Export Declaration Per shipment IDR 150,000
Release to Broker Per shipment IDR 500,000
Clearance Data Modification Per shipment IDR 800,000
Multiline Entry Rate per line IDR 25,000 rate per line from 6th line onwards
Temporary Import/Export Per shipment IDR 600,000

Please visit our website for a full list of surcharges and customs services.
 17

DHL Service & Rate Guide 2020: Indonesia

ZONES AND RATES

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES

DHL DHL DHL DHL DHL DHL

Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan 8 P P Ecuador 8 P doc P
Albania 8 P P Egypt 8 P doc P
Algeria 8 P P El Salvador 8 P P
American Samoa 8 P P Eritrea 8 P P
Andorra 7 P P Estonia 7 P P P
Angola 8 P P P Ethiopia 8 P P
Anguilla 8 P P Falkland Islands 8 P P
Antigua 8 P P Faroe Islands 8 P P
Argentina 8 P P P Fiji 8 P P
Armenia 8 P P Finland 7 P P P
Aruba 8 P P France 7 P P P P
Australia 4 P P P P French Guyana 8 P P
Austria 7 P P P P Gabon 8 P doc P
Azerbaijan 8 P P Gambia 8 P P
Bahamas 8 P P Georgia 8 P P
Bahrain 6 P P Germany 7 P P P P
Bangladesh 6 P P Ghana 8 P P
Barbados 8 P P Gibraltar 8 P P P
Belarus 8 P P Greece 7 P P P
Belgium 7 P P P P Greenland 8 P P
Belize 8 P P Grenada 8 P P
Benin 8 P P Guadeloupe 8 P P
Bermuda 8 P P Guam 8 P P
Bhutan 8 P P Guatemala 8 P doc P
Bolivia 8 P P Guernsey 8 P P doc P
Bonaire 8 P P Guinea Republic 8 P P
Bosnia and Herzegovina 8 P P Guinea-Bissau 8 P P
Botswana 8 P P Guinea-Equatorial 8 P P
Brazil 8 P P P Guyana (British) 8 P P
Brunei 2 P doc P Haiti 8 P P
Bulgaria 7 P P P Honduras 8 P P
Burkina Faso 8 P doc P Hong Kong 2 P P P P
Burundi 8 P P Hungary 7 P P P
Cambodia 2 P doc P Iceland 8 P P P
Cameroon 8 P P P India 6 P doc P
Canada 5 P P P Indonesia -
Canary Islands, The 8 P P Iran, Islamic Rep. of 8 P P
Cape Verde 8 P P Iraq 8 P P
Cayman Islands 8 P P Ireland, Rep. of 7 P P P P
Central African Republic 8 P P Israel 8 P P
Chad 8 P P Italy 7 P P P P
Chile 8 P P P Jamaica 8 P P
China, People’s Republic 3/4 P doc P Japan 3 P P P
Colombia 8 P P P P Jersey 8 P P doc P
Comoros 8 P P Jordan 6 P P
Congo 8 P P Kazakhstan 8 P P P
Congo, Democratic Rep. of 8 P doc P Kenya 8 P P P
Cook Islands 8 P P Kiribati 8 P P
Costa Rica 8 P P Korea, D.P.R. of (North) 8 P P
Cote d’Ivoire 8 P doc P Korea, Rep. of (South) 4 P P P
Croatia 7 P P Kosovo 8 P P
Cuba 8 P P Kuwait 6 P P
Curacao 8 P P Kyrgyzstan 8 P P
Cyprus 7 P doc P Lao P.D.R. 2 P P
Czech Republic, The 7 P P P P Latvia 7 P P
Denmark 7 P P P P Lebanon 8 P P P
Djibouti 8 P P Lesotho 8 P P
Dominica 8 P P Liberia 8 P P
Dominican Republic 8 P P Libya 8 P P

doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
 18

DHL Service & Rate Guide 2020: Indonesia

ZONES AND RATES

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES

DHL DHL DHL DHL DHL DHL

Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Liechtenstein 7 P P Saudi Arabia 6 P P
Lithuania 7 P doc P Senegal 8 P P P
Luxembourg 7 P P P P Serbia, Rep. of 8 P P
Macau 2 P doc P Seychelles 8 P P
Madagascar 8 P P P Sierra Leone 8 P P
Malawi 8 P P Singapore 1 P P P P
Malaysia 2 P P Slovakia 7 P P P P
Maldives 6 P P Slovenia 7 P P doc P
Mali 8 P P Solomon Islands 8 P P
Malta 7 P P Somalia 8 P P
Marshall Islands 8 P P Somaliland, Rep. of (N. Somalia) 8 P P
Martinique 8 P P South Africa 7 P P P
Mauritania 8 P P South Sudan 8 P P
Mauritius 8 P P Spain 7 P P doc P
Mayotte 8 P P Sri Lanka 6 P P P
Mexico 5 P P St. Barthelemy 8 P P
Micronesia, Fed. States of 8 P P St. Eustatius 8 P P
Moldova, Rep. of 8 P P St. Helena 8 P P
Monaco 7 P P St. Kitts 8 P P
Mongolia 4 P P St. Lucia 8 P P
Montenegro, Rep. of 8 P P St. Maarten 8 P P
Montserrat 8 P P St. Vincent 8 P P
Morocco 8 P P Sudan 8 P P
Mozambique 8 P doc P Suriname 8 P P
Myanmar 2 P doc P Swaziland 8 P P
Namibia 8 P doc P Sweden 7 P P P P
Nauru, Rep. of 8 P P Switzerland 7 P P P P
Nepal 6 P doc P Syria 8 P P
Netherlands, The 7 P P P P Tahiti 8 P P
Nevis 8 P P Taiwan 4 P P doc P
New Caledonia 8 P P Tajikistan 8 P P
New Zealand 4 P P P Tanzania 8 P P
Nicaragua 8 P P Thailand 2 P P doc P
Niger 8 P P Timor-Leste 2 P P
Nigeria 8 P P Togo 8 P P
Niue 8 P P Tonga 8 P P
North Macedonia 8 P P Trinidad and Tobago 8 P P
Northern Mariana Islands 8 P P Tunisia 8 P P
Norway 7 P P P Turkey 7 P P P
Oman 6 P P Turkmenistan 8 P P
Pakistan 6 P doc P Turks and Caicos Islands 8 P P
Palau 8 P P Tuvalu 8 P P
Panama 8 P P Uganda 8 P doc P
Papua New Guinea 4 P P Ukraine 8 P P
Paraguay 8 P P P United Arab Emirates 6 P P P P
Peru 8 P doc P United Kingdom 7 P P P P
Philippines, The 2 P P doc P United States of America 5 P P 10:30 P
Poland 7 P P doc P Uruguay 8 P P P
Portugal 7 P P P P Uzbekistan 8 P P
Puerto Rico 8 P P Vanuatu 8 P P
Qatar 6 P P Vatican City 7 P P
Reunion, Island of 8 P P Venezuela 8 P P
Romania 7 P P P Vietnam 2 P P
Russian Federation, The 8 P P Virgin Islands (British) 8 P P
Rwanda 8 P P Virgin Islands (US) 8 P P
Samoa 8 P P Yemen, Rep. of 8 P P
San Marino 7 P P Zambia 8 P P P
Sao Tome & Principe 8 P P Zimbabwe 8 P doc P

doc = document contents only P = document and non-document contents

For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
 19

DHL Service & Rate Guide 2020: Indonesia

ZONES AND RATES

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 291,000 381,500 397,500 443,000 519,500 527,000 534,500 793,500
1 443,000 588,000 611,000 687,500 794,500 810,000 824,500 1,220,500
1.5 596,000 794,500 825,000 932,000 1,070,000 1,093,000 1,115,500 1,648,000
2 749,000 1,001,000 1,039,000 1,176,500 1,345,500 1,376,000 1,406,500 2,075,500
Documents from 2.5kg and non-documents from 0.5kg
0.5 686,500 702,000 793,500 930,500 1,053,000 1,113,500 1,281,500 1,753,000
1 824,500 900,500 1,007,500 1,159,500 1,358,000 1,449,500 1,633,000 2,218,500
1.5 931,500 1,069,500 1,176,500 1,343,500 1,572,000 1,679,000 1,877,500 2,547,000
2 1,038,500 1,238,500 1,345,500 1,527,500 1,786,000 1,908,500 2,122,000 2,875,500
2.5 1,145,500 1,407,500 1,514,500 1,711,000 2,000,000 2,138,000 2,351,500 3,180,500
3 1,245,500 1,549,500 1,667,500 1,880,000 2,176,000 2,337,500 2,551,000 3,456,000
3.5 1,345,500 1,691,500 1,820,500 2,049,000 2,352,000 2,537,000 2,750,500 3,731,500
4 1,445,500 1,833,500 1,973,500 2,218,000 2,528,000 2,736,500 2,950,000 4,007,000
4.5 1,545,500 1,975,500 2,126,500 2,387,000 2,704,000 2,936,000 3,149,500 4,282,500
5 1,645,500 2,117,500 2,279,500 2,556,000 2,880,000 3,135,500 3,349,000 4,558,000
5.5 1,738,000 2,259,500 2,432,500 2,725,000 3,056,000 3,335,000 3,548,500 4,833,500
6 1,830,500 2,401,500 2,585,500 2,894,000 3,232,000 3,534,500 3,748,000 5,109,000
6.5 1,923,000 2,543,500 2,738,500 3,063,000 3,408,000 3,734,000 3,947,500 5,384,500
7 2,015,500 2,685,500 2,891,500 3,232,000 3,584,000 3,933,500 4,147,000 5,660,000
7.5 2,108,000 2,827,500 3,044,500 3,401,000 3,760,000 4,133,000 4,346,500 5,935,500
8 2,200,500 2,969,500 3,197,500 3,570,000 3,936,000 4,332,500 4,546,000 6,211,000
8.5 2,293,000 3,111,500 3,350,500 3,739,000 4,112,000 4,532,000 4,745,500 6,486,500
9 2,385,500 3,253,500 3,503,500 3,908,000 4,288,000 4,731,500 4,945,000 6,762,000
9.5 2,478,000 3,395,500 3,656,500 4,077,000 4,464,000 4,931,000 5,144,500 7,037,500
10 2,570,500 3,537,500 3,809,500 4,246,000 4,640,000 5,130,500 5,344,000 7,313,000
10.5 2,655,000 3,664,500 3,947,500 4,399,000 4,801,000 5,330,000 5,543,500 7,588,500
11 2,739,500 3,791,500 4,085,500 4,552,000 4,962,000 5,529,500 5,743,000 7,864,000
11.5 2,824,000 3,918,500 4,223,500 4,705,000 5,123,000 5,729,000 5,942,500 8,139,500
12 2,908,500 4,045,500 4,361,500 4,858,000 5,284,000 5,928,500 6,142,000 8,415,000
12.5 2,993,000 4,172,500 4,499,500 5,011,000 5,445,000 6,128,000 6,341,500 8,690,500
13 3,077,500 4,299,500 4,637,500 5,164,000 5,606,000 6,327,500 6,541,000 8,966,000
13.5 3,162,000 4,426,500 4,775,500 5,317,000 5,767,000 6,527,000 6,740,500 9,241,500
14 3,246,500 4,553,500 4,913,500 5,470,000 5,928,000 6,726,500 6,940,000 9,517,000
14.5 3,331,000 4,680,500 5,051,500 5,623,000 6,089,000 6,926,000 7,139,500 9,792,500
15 3,415,500 4,807,500 5,189,500 5,776,000 6,250,000 7,125,500 7,339,000 10,068,000
15.5 3,500,000 4,934,500 5,327,500 5,929,000 6,411,000 7,325,000 7,538,500 10,343,500
16 3,584,500 5,061,500 5,465,500 6,082,000 6,572,000 7,524,500 7,738,000 10,619,000
16.5 3,669,000 5,188,500 5,603,500 6,235,000 6,733,000 7,724,000 7,937,500 10,894,500
17 3,753,500 5,315,500 5,741,500 6,388,000 6,894,000 7,923,500 8,137,000 11,170,000

Table continues overleaf

 20

DHL Service & Rate Guide 2020: Indonesia

ZONES AND RATES

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
17.5 3,838,000 5,442,500 5,879,500 6,541,000 7,055,000 8,123,000 8,336,500 11,445,500
18 3,922,500 5,569,500 6,017,500 6,694,000 7,216,000 8,322,500 8,536,000 11,721,000
18.5 4,007,000 5,696,500 6,155,500 6,847,000 7,377,000 8,522,000 8,735,500 11,996,500
19 4,091,500 5,823,500 6,293,500 7,000,000 7,538,000 8,721,500 8,935,000 12,272,000
19.5 4,176,000 5,950,500 6,431,500 7,153,000 7,699,000 8,921,000 9,134,500 12,547,500
20 4,260,500 6,077,500 6,569,500 7,306,000 7,860,000 9,120,500 9,334,000 12,823,000
20.5 4,337,000 6,192,000 6,694,500 7,443,500 8,005,000 9,276,500 9,506,500 13,062,500
21 4,413,500 6,306,500 6,819,500 7,581,000 8,150,000 9,432,500 9,679,000 13,302,000
21.5 4,490,000 6,421,000 6,944,500 7,718,500 8,295,000 9,588,500 9,851,500 13,541,500
22 4,566,500 6,535,500 7,069,500 7,856,000 8,440,000 9,744,500 10,024,000 13,781,000
22.5 4,643,000 6,650,000 7,194,500 7,993,500 8,585,000 9,900,500 10,196,500 14,020,500
23 4,719,500 6,764,500 7,319,500 8,131,000 8,730,000 10,056,500 10,369,000 14,260,000
23.5 4,796,000 6,879,000 7,444,500 8,268,500 8,875,000 10,212,500 10,541,500 14,499,500
24 4,872,500 6,993,500 7,569,500 8,406,000 9,020,000 10,368,500 10,714,000 14,739,000
24.5 4,949,000 7,108,000 7,694,500 8,543,500 9,165,000 10,524,500 10,886,500 14,978,500
25 5,025,500 7,222,500 7,819,500 8,681,000 9,310,000 10,680,500 11,059,000 15,218,000
25.5 5,102,000 7,337,000 7,944,500 8,818,500 9,455,000 10,836,500 11,231,500 15,457,500
26 5,178,500 7,451,500 8,069,500 8,956,000 9,600,000 10,992,500 11,404,000 15,697,000
26.5 5,255,000 7,566,000 8,194,500 9,093,500 9,745,000 11,148,500 11,576,500 15,936,500
27 5,331,500 7,680,500 8,319,500 9,231,000 9,890,000 11,304,500 11,749,000 16,176,000
27.5 5,408,000 7,795,000 8,444,500 9,368,500 10,035,000 11,460,500 11,921,500 16,415,500
28 5,484,500 7,909,500 8,569,500 9,506,000 10,180,000 11,616,500 12,094,000 16,655,000
28.5 5,561,000 8,024,000 8,694,500 9,643,500 10,325,000 11,772,500 12,266,500 16,894,500
29 5,637,500 8,138,500 8,819,500 9,781,000 10,470,000 11,928,500 12,439,000 17,134,000
29.5 5,714,000 8,253,000 8,944,500 9,918,500 10,615,000 12,084,500 12,611,500 17,373,500
30 5,790,500 8,367,500 9,069,500 10,056,000 10,760,000 12,240,500 12,784,000 17,613,000
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 175,000 256,000 277,500 298,500 335,000 349,500 379,000 524,000
70.1 - 300.0 185,000 273,500 292,000 329,000 370,500 388,000 414,500 595,000
300.1 - 1,000* 229,500 350,500 371,500 422,000 475,500 498,500 531,500 739,000

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 80 countries worldwide.
Add 150,000 IDR to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 29 countries
worldwide. Add 350,000 IDR to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in IDR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.co.id/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.co.id/packingguide. These network restrictions are subject to change with 30 days’ notice.
 21

DHL Service & Rate Guide 2020: Indonesia

ZONES AND RATES

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 335,000 439,000 457,500 509,500 597,500 606,500 615,000 913,000
1 510,000 676,500 703,500 791,000 914,000 932,000 948,500 1,404,500
1.5 686,000 914,000 950,000 1,072,500 1,231,000 1,257,500 1,283,500 1,896,500
2 862,000 1,151,500 1,196,500 1,354,000 1,548,000 1,583,000 1,618,500 2,388,500
Documents from 2.5kg and non-documents from 0.5kg
0.5 789,500 807,500 913,000 1,070,500 1,211,000 1,281,000 1,474,000 2,016,000
1 948,500 1,036,000 1,159,500 1,334,000 1,562,000 1,667,500 1,878,500 2,551,500
1.5 1,072,000 1,230,500 1,354,000 1,546,000 1,808,500 1,931,500 2,160,000 2,929,500
2 1,195,500 1,425,000 1,548,500 1,758,000 2,055,000 2,195,500 2,441,500 3,307,500
2.5 1,319,000 1,619,500 1,743,000 1,969,500 2,301,500 2,459,500 2,705,500 3,658,500
3 1,434,000 1,783,000 1,919,000 2,164,000 2,504,000 2,689,000 2,935,000 3,975,500
3.5 1,549,000 1,946,500 2,095,000 2,358,500 2,706,500 2,918,500 3,164,500 4,292,500
4 1,664,000 2,110,000 2,271,000 2,553,000 2,909,000 3,148,000 3,394,000 4,609,500
4.5 1,779,000 2,273,500 2,447,000 2,747,500 3,111,500 3,377,500 3,623,500 4,926,500
5 1,894,000 2,437,000 2,623,000 2,942,000 3,314,000 3,607,000 3,853,000 5,243,500
5.5 2,000,500 2,600,500 2,799,000 3,136,500 3,516,500 3,836,500 4,082,500 5,560,500
6 2,107,000 2,764,000 2,975,000 3,331,000 3,719,000 4,066,000 4,312,000 5,877,500
6.5 2,213,500 2,927,500 3,151,000 3,525,500 3,921,500 4,295,500 4,541,500 6,194,500
7 2,320,000 3,091,000 3,327,000 3,720,000 4,124,000 4,525,000 4,771,000 6,511,500
7.5 2,426,500 3,254,500 3,503,000 3,914,500 4,326,500 4,754,500 5,000,500 6,828,500
8 2,533,000 3,418,000 3,679,000 4,109,000 4,529,000 4,984,000 5,230,000 7,145,500
8.5 2,639,500 3,581,500 3,855,000 4,303,500 4,731,500 5,213,500 5,459,500 7,462,500
9 2,746,000 3,745,000 4,031,000 4,498,000 4,934,000 5,443,000 5,689,000 7,779,500
9.5 2,852,500 3,908,500 4,207,000 4,692,500 5,136,500 5,672,500 5,918,500 8,096,500
10 2,959,000 4,072,000 4,383,000 4,887,000 5,339,000 5,902,000 6,148,000 8,413,500
10.5 3,056,500 4,218,500 4,542,000 5,063,000 5,524,500 6,131,500 6,377,500 8,730,500
11 3,154,000 4,365,000 4,701,000 5,239,000 5,710,000 6,361,000 6,607,000 9,047,500
11.5 3,251,500 4,511,500 4,860,000 5,415,000 5,895,500 6,590,500 6,836,500 9,364,500
12 3,349,000 4,658,000 5,019,000 5,591,000 6,081,000 6,820,000 7,066,000 9,681,500
12.5 3,446,500 4,804,500 5,178,000 5,767,000 6,266,500 7,049,500 7,295,500 9,998,500
13 3,544,000 4,951,000 5,337,000 5,943,000 6,452,000 7,279,000 7,525,000 10,315,500
13.5 3,641,500 5,097,500 5,496,000 6,119,000 6,637,500 7,508,500 7,754,500 10,632,500
14 3,739,000 5,244,000 5,655,000 6,295,000 6,823,000 7,738,000 7,984,000 10,949,500
14.5 3,836,500 5,390,500 5,814,000 6,471,000 7,008,500 7,967,500 8,213,500 11,266,500
15 3,934,000 5,537,000 5,973,000 6,647,000 7,194,000 8,197,000 8,443,000 11,583,500
15.5 4,031,500 5,683,500 6,132,000 6,823,000 7,379,500 8,426,500 8,672,500 11,900,500
16 4,129,000 5,830,000 6,291,000 6,999,000 7,565,000 8,656,000 8,902,000 12,217,500
16.5 4,226,500 5,976,500 6,450,000 7,175,000 7,750,500 8,885,500 9,131,500 12,534,500
17 4,324,000 6,123,000 6,609,000 7,351,000 7,936,000 9,115,000 9,361,000 12,851,500

Table continues overleaf

 22

DHL Service & Rate Guide 2020: Indonesia

ZONES AND RATES

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates

Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
17.5 4,421,500 6,269,500 6,768,000 7,527,000 8,121,500 9,344,500 9,590,500 13,168,500
18 4,519,000 6,416,000 6,927,000 7,703,000 8,307,000 9,574,000 9,820,000 13,485,500
18.5 4,616,500 6,562,500 7,086,000 7,879,000 8,492,500 9,803,500 10,049,500 13,802,500
19 4,714,000 6,709,000 7,245,000 8,055,000 8,678,000 10,033,000 10,279,000 14,119,500
19.5 4,811,500 6,855,500 7,404,000 8,231,000 8,863,500 10,262,500 10,508,500 14,436,500
20 4,909,000 7,002,000 7,563,000 8,407,000 9,049,000 10,492,000 10,738,000 14,753,500
20.5 4,997,000 7,134,000 7,707,000 8,565,500 9,216,000 10,671,500 10,936,500 15,029,000
21 5,085,000 7,266,000 7,851,000 8,724,000 9,383,000 10,851,000 11,135,000 15,304,500
21.5 5,173,000 7,398,000 7,995,000 8,882,500 9,550,000 11,030,500 11,333,500 15,580,000
22 5,261,000 7,530,000 8,139,000 9,041,000 9,717,000 11,210,000 11,532,000 15,855,500
22.5 5,349,000 7,662,000 8,283,000 9,199,500 9,884,000 11,389,500 11,730,500 16,131,000
23 5,437,000 7,794,000 8,427,000 9,358,000 10,051,000 11,569,000 11,929,000 16,406,500
23.5 5,525,000 7,926,000 8,571,000 9,516,500 10,218,000 11,748,500 12,127,500 16,682,000
24 5,613,000 8,058,000 8,715,000 9,675,000 10,385,000 11,928,000 12,326,000 16,957,500
24.5 5,701,000 8,190,000 8,859,000 9,833,500 10,552,000 12,107,500 12,524,500 17,233,000
25 5,789,000 8,322,000 9,003,000 9,992,000 10,719,000 12,287,000 12,723,000 17,508,500
25.5 5,877,000 8,454,000 9,147,000 10,150,500 10,886,000 12,466,500 12,921,500 17,784,000
26 5,965,000 8,586,000 9,291,000 10,309,000 11,053,000 12,646,000 13,120,000 18,059,500
26.5 6,053,000 8,718,000 9,435,000 10,467,500 11,220,000 12,825,500 13,318,500 18,335,000
27 6,141,000 8,850,000 9,579,000 10,626,000 11,387,000 13,005,000 13,517,000 18,610,500
27.5 6,229,000 8,982,000 9,723,000 10,784,500 11,554,000 13,184,500 13,715,500 18,886,000
28 6,317,000 9,114,000 9,867,000 10,943,000 11,721,000 13,364,000 13,914,000 19,161,500
28.5 6,405,000 9,246,000 10,011,000 11,101,500 11,888,000 13,543,500 14,112,500 19,437,000
29 6,493,000 9,378,000 10,155,000 11,260,000 12,055,000 13,723,000 14,311,000 19,712,500
29.5 6,581,000 9,510,000 10,299,000 11,418,500 12,222,000 13,902,500 14,509,500 19,988,000
30 6,669,000 9,642,000 10,443,000 11,577,000 12,389,000 14,082,000 14,708,000 20,263,500
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 166,500 243,500 250,000 269,000 301,500 332,500 341,500 524,000
70.1 - 300.0 176,000 260,000 263,000 296,500 333,500 369,000 373,500 595,000
300.1 - 1,000* 218,500 333,000 353,000 401,000 452,000 474,000 505,000 739,000

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in IDR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.co.id/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.co.id/packingguide. These network restrictions are subject to change with 30 days’ notice.
SERVICE POINT DETAILS
Find your nearest DHL Service Point here.

DHL Service Point Pancoran DHL Service Point Slipi DHL Service Point Kelapa Gading DHL Service Point Satrio
Mulia Business Park Building F, Jl. MT Jl. Let. Jend. S. Parman No. 39 Jl. Boulevard Barat Blok BZ Kelapa Jl. Prof DR Satrio No. 18 C
Haryono Kav 58-60 Jakarta Gading (Rukan No. 7 SPBU Pertamina Karet Depan
Jakarta 11480 Boulevard Barat) Jakarta
12780 Tel: +6221 5480025 Jakarta 12930
+6221 79178606 slipi.servicepoint@dhl.com 14240 Tel: +62813 15602049
mbp.servicepoint@dhl.com Tel: +6221 45853122
kelapagading.servicepoint@dhl.com

DHL Service Point Tangerang DHL Service Point Bekasi DHL Service Point Bandung - DHL Service Point Solo
Jl. Imam Bonjol No. 99, Karawaci Cikarang Industrial Estate, Jababeka Soekarno Hatta Jl. Adi Sucipto 150 Jajar
Tangerang 1, JL. Jababeka 9 Blok P No. B-02, Jl. Soekarno-Hatta No. 507 Solo
Tangerang Cikarang Bandung 57145
15115 17520 40265 +62271 7462033
+6221 5520552 +6221 8937212 +6222 7331533 solo.servicepoint@dhl.com
tangerang.servicepoint@dhl.com bekasi.servicepoint@dhl.com BDO-soekarnohatta.servicepoint@
dhl.com

DHL Service Point Yogyakarta DHL Service Point Semarang DHL Service Point Surabaya Juanda DHL Service Point Denpasar - Airport
- Maguwoharjo Jl. Jendral Sudirman No. 300-302 Cargo Area International Airport International Cargo Area, Ngurah Rai
Jl. Arteri Utara No 7 Maguwoharjo Semarang Surabaya Airport, Jl. I Gusti Ngurah Rai
Yogyakarta 50143 61253 Denpasar
55282 +6224 7605600 +6231 8684333 80361
+62274 484948/47 semarang.servicepoint@dhl.com surabaya-gtw.servicepoint@dhl.com +62361 9368282
Jogja-2.servicepoint@dhl.com Denpasar-GTW.servicepoint@dhl.com

DHL Service Point Batam DHL Service Point Balikpapan DHL Service Point Medan - Cemara DHL Service Point Makassar
Jl. Raden Patah No. 11, Simpang Jl Jendral Sudirman No. 802 RT 023, Jl. Cemara No. 29 Hotel Horizon Ultima Lt Dasar , Jl.
Polsek Lubuk Baja Balikpapan, Kalimantan Timurt Medan Jend Sudirman No. 24 Sawerigading,
Batam, Kepulauan Riau Balikpapan 20217 Makassar
29432 76114 +6261 80032648 90115
+62778 432085 +62542 7209633 Medan-GTW.Servicepoint@dhl.com +62411 3650374
BTH-RadenPatah.servicepoint@dhl. Balikpapan-GTW.servicepoint@dhl. makassar.servicepoint@dhl.com
com com

DHL Express Indonesia

Mulia Business Park Building F, Jl. MT
Haryono Kav 58-60
Jakarta
12780

For contact details of the DHL Express office nearest to you, please visit our website at dhl.co.id
or call the customer service hotline on 0800 1 333 333 (toll free)

Valid: 1st January 2020

The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.