Service & Rate GUIDE 2020: Bangladesh

DHL EXPRESS
SERVICE & RATE

GUIDE 2020
BANGLADESH
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The International Services How to Ship Shipping Tools Zones and Rates
Specialists Page 4 with DHL Express Page 14 Page 15
Page 2 Page 10
2
CONNECTING YOUR WORLD
Operating in
220+ countries and

territories worldwide 260+ aircraft
3,000+ 3,000+
facilities ights per day
fl
(commercial and
non-commercial)
300+
TAPA* certifications
400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
million+
shipments
34,000+
v ehicles (own, leased,
per year
subcontracted trucks
and vans)
100,000+ 84,000+
Service Points
employees
Figures are approximate as of the end of 2018

*TAPA = Transported Asset Protection Association
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DHL Service & Rate Guide 2020: Bangladesh
THE INTERNATIONAL SPECIALISTS

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
Through our Certified International Specialist Program we This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the requisite you with your international shipping needs, and to see what best
knowledge they need to do their job competently and fits your needs from our wide range of products and services.
confidently – and that’s good news for both employees and Should you have any questions, please get in touch with your
customers. As Certified International Specialists you can rely on DHL Account Manager or visit us at dhl.com.bd.
DHL Express as the experts in international express.
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SERVICES
Services
Export Import Optional Customs

E-commerce Surcharges
Services Services Services Services
Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express guarantee and is suitable for pieces up to 30kg and shipments
delivery company. up to 300kg.
DHL Express 12:00

With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee and allows for heavier pieces up
to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00

DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 77 27
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.com.bd/express for details.

†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
5
SERVICES
Services

IMPORT SERVICES
With our DHL Express Worldwide Import product,
you can import shipments from over 220 countries
and territories in the world. This is more than any
other express delivery company can offer. What’s
more, customers in, say, the USA can order an
import from China not just to the USA, but to other
destinations as well. We call this a third country
shipment.
There is no need for local brokers or forwarders to

get involved in any part of the process. You are in
full control, and able to manage all aspects of your
imports in a very simple way.
You can order an import from another country, to be

delivered to your country or any other destination,
by using our dedicated electronic shipping solution
for imports. You will have one account number, one
invoice in a single currency and a fixed price that
means you know exactly what you will pay.
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SERVICES
Services

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
nn Global reach
reroute, release or conveniently collect from a DHL
nn Express options
Service Point. It is an innovative, easy-to-use, mobile-
nn Duties and taxes paid options and customs expertise
friendly service, especially for residential deliveries.
nn Late pick ups
nn Easy returns solutions
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
Fast, flexible and easy
available globally, meaning consistent service standards
Consumers expect everything ‘on demand’ – anytime, anywhere.
and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease. Scheduled delivery Signature release/
leave your signature
Leave with neighbor Collect from

or concierge Service Point
Alternative address Vacation hold
Discover and grow

Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.
Our customers go global with ease and speed, maximizing the

enormous potential of international e-commerce.
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SERVICES
Services

OPTIONAL SERVICES
Extended Liability View charges
DHL Express offers a wide range of optional services – from If you are sending valuable documents such as passports, visa
non-standard deliveries and billing options to climate neutral applications or regulatory certificates you can extend the DHL
shipping. You have the flexibility to choose the best service for standard liability with this service. It provides coverage and
your needs with our express delivery services worldwide. compensation in the case of loss or damage.
Contact Customer Services to learn more.
Direct Signature View charges
Duties and Taxes Paid View charges If you are sending sensitive documents or high value contents
DHL Express can arrange for the shipper or a third party to be you can request DHL to obtain a direct signature from the
billed for any duties and taxes payable at destination, rather consignee or a representative at the delivery address. DHL will
than the receiver of the shipment being billed. Charges apply ensure your shipment is not re-directed, or delivered at an
whenever the shipper requests that duties, taxes or other alternative address.
regulatory fees be billed outside of the destination country.
Change of Billing View charges
Shipment Insurance View charges This applies when a customer requests a change of defined
We recommend this comprehensive protection for your valuable billing information on an already issued invoice, and which will
or personal shipments, giving you peace of mind in the unlikely result in a reissuing of the invoice and, in case of an account
event of physical damage or loss. change, crediting of the old account and debiting of the new.
For a full list of optional services, please visit dhl.com.bd/optional_services.

8
SERVICES
Services

SURCHARGES
In order to maintain a consistently high level of service, in Data Entry View charges
specific circumstances DHL Express levies a surcharge for This fixed surcharge applies for each shipment consigned with
exceptional activities, ensuring that these surcharges are fair for non-electronic, paper based manual waybills. Electronic
all of our customers. shipping documentation incurs no additional charges.
Fuel Surcharge View charges Security Charges View charges
This variable surcharge is applied to the weight charge of each Additional surcharges may apply when shipping from or to a
shipment and any transportation related surcharges. It is destination country where DHL is operating at elevated risk due to
derived from publicly available fuel oil indices that are also continuous state of war, civil unrest, or continuous threats from
shown on the DHL Express website at dhl.com.bd/fuelsurcharge. terrorism (Elevated Risk), or when shipping to a destination
The charge is calibrated every month to the oil price that was country that is subject to trade restrictions imposed by the UN
current two months prior to the billing month. The Fuel Security Council (Restricted Destination).
Surcharge applies to international shipments.
Remote Area View charges
This surcharge applies when a shipment is collected from

or delivered to a location that is distant or difficult to serve.
The Remote Area surcharge applies to international shipments.
Overweight Piece View charges
A fixed surcharge is applied to every piece, including a pallet

that exceeds a scale or volumetric weight of 70kg. The
Overweight Piece surcharge applies to international shipments.
Oversize Piece View charges
This fixed surcharge applies to every piece, including a pallet,

with a single dimension in excess of 120cm. The Oversize Piece
surcharge applies to international shipments.
Non-Stackable Pallet View charges
This fixed surcharge is applied to every pallet within a shipment

that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge
applies to international shipments.
Address Correction View charges
This fixed surcharge is applied to any shipment that has an

incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
determine the correct address. This surcharge applies to
international shipments.
For a full list of surcharges, please visit dhl.com.bd/surcharges.

9
SERVICES
Services

CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with Release to Broker View charges
extensive knowledge and experience of dealing with customs At shipper or importer request, the release of a DHL Express
topics worldwide. For your peace of mind, we provide a wide shipment to the customers designated customs broker of
range of customs support for standard as well as non-routine choice. DHL will transfer the responsibility for a shipment and
customs-clearance processes. By making sure that clearance is related customs documentation to the customer’s nominated
a smooth and efficient process, we ensure your shipments arrive broker for clearance and last mile delivery.
as quickly as possible, and leave you free to focus on your core
business. With our online tool (tas.dhl.com) we provide essential Clearance Data Modification View charges
customs information to help you prepare your shipments. A surcharge applies in case the customs declared value of a
shipment requires modification either before or during the
Disbursement View charges customs clearance process.
At the receiver’s request, DHL credit or cash is used to fund the
clearance, duty and tax charges relating to a shipment or piece,
instead of the receiver using their own bond or credit line.
The customs process is accelerated, with DHL making prompt
payment of relevant charges while the receiver defers payment
until an agreed date.
Advance Payment View charges
The service covers any import of a non-document shipment for

which DHL has paid or used its customs credit line advancing
customs duties, taxes or regulatory charges on behalf of those
importers with whom DHL has no contract. The charge is based
on the credit advanced or guaranteed and is subject to a
standard minimum.
Bonded Storage View charges
Storage charges apply when the shipment cannot be released by

customs due to inaccurate or missing paperwork. Charges take
effect three calendar days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.
Export Declaration View charges
Applies in countries where an export declaration is required

for shipments containing controlled commodities or exceeding
a certain value threshold or weight. Depending on origin
country, shippers that submit a declaration online may avoid
the local charge.
For a full list of customs charges, please visit dhl.com.bd/customs_services.

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HOW TO SHIP WITH DHL EXPRESS

Services
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1 Shipment weight
Please weigh and measure your shipment. If you are
sending a large but lightweight shipment, where its
Height
volumetric (dimensional) weight exceeds its actual

weight, the cost of the shipment is calculated on the space
your consignment takes up on the aircraft. This is a Length
standard IATA method. To calculate the volumetric weight Width
of your shipment, simply multiply the length by height by
width in centimeters, then divide the total sum by 5,000
for each piece in the shipment. Any piece in the shipment
may be re-weighed and/or re-measured by DHL to
confirm this calculation.
2 Documentation required: waybill

All shipments sent with DHL Express need to have a fully
completed DHL waybill or label securely attached to each
piece. This will enable the successful movement of your
shipment through the DHL network. Each waybill or label
is individually numbered to allow you to track your
shipment from collection through to delivery. Your
shipment may also need to be accompanied by customs
documentation, such as a commercial or proforma
invoice, as well as additional paperwork depending on the
contents and value of the shipment and the country you
are sending to.
3 Documentation required: invoice

A commercial or proforma invoice is required when
sending non-document shipments to countries and
territories outside your origin country or customs union.
This is essentially a declaration containing all the details
of a transaction and is used by customs authorities to
assess if duties or taxes are payable. A commercial invoice
is used when goods are part of a commercial transaction
or intended for resale. A proforma invoice is used when
sending goods of no commercial value (for example,
when sending samples).
11

Services
PREPARING YOUR SHIPMENT

Your invoice will require the following details:
Exporter Commercial
1
BANK DETAILS Tax ID/VAT number
Invoice
These are the bank details that will be used

Date
for the transaction between the seller and Bank details
1
Waybill number
buyer. These details are not required for
Invoice number
non-commercial/proforma invoices. Exporter code
Importer (bill to) Receiver if different from Importer

2
DESCRIPTION Tax ID/VAT number
Generic or broad descriptions are no longer Shipment reference

permitted and are likely to cause delays.
Descriptions should include the items, how Full 2 Commodity Item Unit value Subtotal Net weight Country of
description code quantity [Currency] value manufacture/
many there are, what they are made of, and of goods 3 [Currency] origin
4
what they will be used for. For example,
describing items as ‘samples’, ‘parts’ or
‘spares’ is not acceptable for customs
Freight
classification, safety and security reasons.
Insurance
Total declared value/currency 5 Total net weight/kg(s)

3
COMMODITY CODE
This is the product identification code used Total pieces Total gross weight/kg(s)
by the exporting country to classify the

goods to be exported. It assists clearance 6 Type of export
7 Incoterms
and avoids delays.
8 Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
4
COUNTRY OF MANUFACTURE/ORIGIN
Position in company Signature
This relates to the place of manufacture,
not the country of export. If items are Company stamp
manufactured in more than one country,

please list the origins.
5
TOTAL DECLARED VALUE 7
INCOTERM
This is the total value of the transaction for Insert the Incoterm that best describes the
customs purposes based on the Incoterm terms of the transaction. For example, DAP
selected. The total declared value should (Delivered At Place).
include freight and insurance charges
if the seller is responsible for these two 8 REASON
FOR EXPORT
elements. This could be: For Sale; For Repair; After
Repair; Gift; Sample; Personal Use Not
6
TYPE OF EXPORT For Resale; Replacement; Intercompany
The options are: (1) Permanent; Transfer; or Personal Effects.
(2) Temporary; and (3) Repair & Return.
12

Services
PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
nn If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
nn Securely fix the waybill to the shipment. The waybill can be additional prohibited items specified by the country of
thought of as the shipment’s airline ticket and it will delay destination. DHL may at its sole discretion refuse to carry other
delivery if it becomes separated from your shipment items not listed below.
nn The barcodes on the waybill are scanned at numerous nn All Samsung Galaxy Note7 and Samsung Note7 devices
points during your shipment’s journey. Please ensure nn Bullion (of any precious metal)
the barcode is flat and not covered by tape, shrinkwrap nn Cash (legal tender – bank notes, currency notes and coins)
or strapping nn Complete firearms, ammunition, explosives/explosive
nn Place the waybill on the top or side of your shipment devices including inert explosives and test pieces, air guns,
and please ensure it does not overlap the corners or replica and imitation firearms
edges of boxes nn Human remains or ashes in any form
nn Use adequate protective wrapping for fragile or delicate nn Hunting (animal) trophies, animal parts such as ivory and
items and ensure they are packed as far away as possible shark’s fin, animal remains or ashes, or animal by-products
from the corners of boxes and derived products not intended for human
nn To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES
attention to the packaging of sharp items. There should not Convention and/or local law
be any possibility of the contents piercing the packaging nn Illegal goods, such as counterfeit goods and narcotics
nn Any individual pieces over 70kg should be placed on a nn Live animals (including but not limited to mammals,
pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects,
necessary to place the individual pieces on a pallet unless larvae and pupae)
they exceed 70kg. For example, a shipment comprising nn Loose lithium metal batteries under IATA PI968 section II
four 25kg pieces does not have to be placed on a pallet nn Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes.
The items available include:

nn Flyer bags
nn Cardboard document envelopes
nn Boxes in a range of sizes
For more information please refer to the Packing Guide

available on dhl.com.bd/packingguide.
13

Services
Restricted Items Air Transport Association regulations (“IATA”), the

The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations. Applicable to all shipments valued in excess of
approved for carriage will be recorded in writing with the EUR 500,000
customer. nn Financial and monetary commodities – examples include
nn Air guns, tasers, imitation or replica firearms, firearm parts but are not limited to activated SIM cards for mobile
and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
nn Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of EUR 500,000 Applicable to all shipments valued in excess of
nn Banderols/Tax stickers with a shipment value in excess of EUR 500,000
EUR 500,000 nn Furs
nn Cannabis for medicinal purposes from bona fide nn Jewellery and watches and with individual values in excess
pharmaceutical manufacturers with appropriate licences of EUR 5,000. The shipment must not exceed EUR 100,000
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
PAYING FOR YOUR SHIPMENT
nn Cigarettes, cigars, tobacco products and electronic
You can pay for DHL Express services either with cash, a credit
cigarettes with a shipment value in excess of EUR 500,000
card or by bank transfer. You can open an account with DHL
nn Commemorative coins and medals with an individual value
Express to pay via bank transfer; and all account customers
or total shipment value of EUR 2,000 or more are restricted
receive invoices on a pre-agreed basis. For more details, please
for carriage
get in touch with a Customer Service Advisor at your local
nn Dangerous/hazardous goods including but not limited to
DHL Express office or go to dhl.com.bd/en/express/shipping/
perfumes, aftershaves, aerosols, flammable substances,
open_account.
dry ice, biological substances, UN classified dangerous
goods and any goods specified as such under International
14
SHIPPING TOOLS
Services
SHIPPING TOOLS
Making shipping easier It is a Windows-based system, which is easy to use yet very
DHL Express offers a choice of electronic tools to suit even the powerful – enabling you to handle everything from regular
most demanding requirements. We invest continually in market- mailshots to multi-stage shipping processes.
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.
Our electronic solutions cover online and offline options, as well

as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.
The new DHL Express Mobile app lets you track

your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Point for parcel drop off or collection, and quickly
MyDHL+ re-imagines the way the shipping business check shipping rates too – right on your smartphone.
does business, by combining the tools and services Advanced GPS location services and camera barcode
our customers use most. With its mobile friendly and scanning are also available. Download DHL Express
intuitive interface, customers can now import, export, Mobile today, on Android or iPhone.
schedule a pickup, track shipments and pay bills more

quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.com.
Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
DHL.com warehouse or customer service application. This provides global
Our website provides a comprehensive guide to DHL Express shipment tracking while making it faster and easier to access
shipping services, as well as transport news, service updates information about transit times, rates and courier bookings.
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking, Specific solutions
tracking and a volumetric weight calculator. DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Easyship Collect & Return services. For more information, please contact
This is an offline advanced shipment management tool for any your DHL Account Manager or local Customer Service team.
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
15
ZONES AND RATES

Services
Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services
CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
1 Decide which service best suits your needs

(see page 4 for international services) and
weigh your shipment (see page 10 and
dhl.com.bd/volumetricweight)
2 Determine the rating zone of the origin or

destination (see pages 17 and 18)
3 Find the rate using the rating zone and

weight of your shipment (see page 19 for
exports and page 21 for imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment USD 15
Shipment Insurance By shipment value USD 13 or 2% of stated shipment value if higher
Extended Liability Per shipment USD 5
Direct Signature Per shipment USD 5.5
Change of Billing Per invoice USD 34
For a full list of optional services, please visit our website at dhl.com.bd/optional_services.
16
ZONES AND RATES

Services

Surcharges
SURCHARGES
Surcharges View explanation Charging method Charge
Percentage of transportation and additional

Fuel Surcharge Per shipment
charges, as per index; details here
USD 0.5 per kg & USD 20 minimum per
Remote Area By shipment weight
shipment
Additional Handling
Overweight Piece Per piece USD 90
Oversize Piece Per piece USD 90
Non-Stackable Pallet Per piece USD 170
Address Correction Per shipment USD 13
Data Entry Per shipment USD 5.5
Security Charges
Elevated Risk Per shipment USD 23
Restricted Destination Per shipment USD 34
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Disbursement Per shipment BDT 1000, or 2% of the credit advanced if higher
Advance Payment Per shipment BDT 1000, or 2% of the credit advanced if higher
Per shipment, per day after 5

Bonded Storage Minimum charge of BDT 28.75 per day
calendar days
Export Declaration Per shipment USD 25 per shipment
Release to Broker Per shipment Minimum charge of BDT 166 per shipment
Clearance Data Modification Per shipment USD 57
Please visit our website for a full list of surcharges and customs services.
17
ZONES AND RATES

Services

Surcharges
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL

Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan 7 P P Ecuador 7 P P
Albania 6 P P Egypt 7 P P
Algeria 7 P P El Salvador 7 P P
American Samoa 7 P P Eritrea 7 P P
Andorra 6 P P Estonia 4 P P P
Angola 7 P P P Ethiopia 7 P P
Anguilla 7 P P Falkland Islands 7 P P
Antigua 7 P P Faroe Islands 6 P P
Argentina 7 P P P Fiji 7 P P
Armenia 6 P P Finland 4 P P P
Aruba 7 P P France 4 P P P P
Australia 3 P P P French Guyana 7 P P
Austria 4 P P P P Gabon 7 P doc P
Azerbaijan 7 P P Gambia 7 P P
Bahamas 7 P P Georgia 6 P P
Bahrain 1 P doc P Germany 4 P P P P
Bangladesh N/A doc doc Ghana 7 P P
Barbados 7 P P Gibraltar 6 P P P
Belarus 6 P P Greece 4 P P P
Belgium 4 P P P P Greenland 6 P P
Belize 7 P P Grenada 7 P P
Benin 7 P P Guadeloupe 7 P P
Bermuda 7 P P Guam 7 P P
Bhutan 2 P P Guatemala 7 P doc P
Bolivia 7 P P Guernsey 6 P P doc P
Bonaire 7 P P Guinea Republic 7 P P
Bosnia and Herzegovina 6 P P Guinea-Bissau 7 P P
Botswana 7 P P Guinea-Equatorial 7 P P
Brazil 7 P P P Guyana (British) 7 P P
Brunei 2 P doc P Haiti 7 P P
Bulgaria 4 P P P Honduras 7 P P
Burkina Faso 7 P doc P Hong Kong 1 P P P P
Burundi 7 P P Hungary 4 P P P
Cambodia 2 P doc P Iceland 6 P P P
Cameroon 7 P P P India 1 P doc P
Canada 5 P P P Indonesia 2 P P
Canary Islands, The 7 P P Iran, Islamic Rep. of 7 P P
Cape Verde 7 P P Iraq 7 P P
Cayman Islands 7 P P Ireland, Rep. of 4 P P P P
Central African Republic 7 P P Israel 6 P x
Chad 7 P P Italy 4 P P P P
Chile 7 P P Jamaica 7 P P
China, People’s Republic 2 P doc P Japan 3 P P P
Colombia 7 P P P P Jersey 6 P P doc P
Comoros 7 P P Jordan 1 P P
Congo 7 P P Kazakhstan 7 P P P
Congo, Democratic Rep. of 7 P doc P Kenya 7 P P P
Cook Islands 7 P P Kiribati 7 P P
Costa Rica 7 P P Korea, D.P.R. of (North) 7 P P
Cote d’Ivoire 7 P doc P Korea, Rep. of (South) 2 P P P
Croatia 4 P P Kosovo 7 P P
Cuba 7 P P Kuwait 1 P P
Curacao 7 P P Kyrgyzstan 7 P P
Cyprus 4 P doc P Lao P.D.R. 2 P P
Czech Republic, The 4 P P P P Latvia 4 P P
Denmark 4 P P P P Lebanon 7 P P P
Djibouti 7 P P Lesotho 7 P P
Dominica 7 P P Liberia 7 P P
Dominican Republic 7 P P Libya 7 P P
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
18
ZONES AND RATES

Services

Surcharges
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL

Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Liechtenstein 4 P P Saudi Arabia 1 P P
Lithuania 4 P doc P Senegal 7 P P P
Luxembourg 4 P P P P Serbia, Rep. of 7 P P
Macau 2 P doc P Seychelles 7 P P
Madagascar 7 P P P Sierra Leone 7 P P
Malawi 7 P P Singapore 1 P P
Malaysia 2 P P P Slovakia 4 P P P P
Maldives 2 P P Slovenia 4 P P doc P
Mali 7 P P Solomon Islands 7 P P
Malta 4 P P Somalia 7 P P
Marshall Islands 7 P P Somaliland, Rep. (N. Somalia) 7 P P
Martinique 7 P P South Africa 7 P P P
Mauritania 7 P P South Sudan 7 P P
Mauritius 7 P P Spain 4 P P doc P
Mayotte 7 P P Sri Lanka 2 P P P
Mexico 5 P P St. Barthelemy 7 P P
Micronesia, Fed. States of 7 P P St. Eustatius 7 P P
Moldova, Rep. of 7 P P St. Helena 7 P P
Monaco 4 P P St. Kitts 7 P P
Mongolia 7 P P St. Lucia 7 P P
Montenegro, Rep. of 7 P P St. Maarten 7 P P
Montserrat 7 P P St. Vincent 7 P P
Morocco 7 P P Sudan 7 P P
Mozambique 7 P doc P Suriname 7 P P
Myanmar 7 P P Swaziland 7 P P
Namibia 7 P doc P Sweden 4 P P P P
Nauru, Rep. of 7 P P Switzerland 4 P P P P
Nepal 2 P P Syria 7 P P
Netherlands, The 7 P P P P Tahiti 7 P P
Nevis 4 P P P P Taiwan 2 P P P P
New Caledonia 7 P P Tajikistan 7 P P
New Zealand 3 P P P Tanzania 7 P P
Nicaragua 7 P P Thailand 1 P P P P
Niger 7 P P Timor-Leste 7 P P
Nigeria 7 P P Togo 7 P P
Niue 7 P P Tonga 7 P P
North Macedonia 7 P P Trinidad and Tobago 7 P P
Northern Mariana Islands 7 P P Tunisia 7 P P
Norway 6 P P P Turkey 4 P P P
Oman 1 P P Turkmenistan 7 P P
Pakistan 2 P doc P Turks and Caicos Islands 7 P P
Palau 7 P P Tuvalu 7 P P
Panama 7 P P Uganda 7 P doc P
Papua New Guinea 7 P P Ukraine 6 P P
Paraguay 7 P P P United Arab Emirates 1 P P P
Peru 7 P doc P United Kingdom 4 P P P P
Philippines, The 2 P P P P United States of America 5 P P 10:30 P
Poland 4 P P doc P Uruguay 7 P P
Portugal 4 P P P P Uzbekistan 7 P P
Puerto Rico 7 P P Vanuatu 7 P P
Qatar 1 P P Vatican City 4 P P
Reunion, Island of 7 P P Venezuela 7 P P
Romania 4 P P P Vietnam 2 P doc P
Russian Federation, The 6 P P Virgin Islands (British) 7 P P
Rwanda 7 P P Virgin Islands (US) 7 P P
Samoa 7 P P Yemen, Rep. of 7 P P
San Marino 7 P P Zambia 7 P P P
Sao Tome & Principe 7 P P Zimbabwe 7 P doc P
doc = document contents only P = document and non-document contents

For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
19
ZONES AND RATES

Services

Surcharges
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7
Documents only up to 2kg
0.5 16.27 35.37 38.37 38.37 38.51 42.42 50.52
1 22.31 44.55 48.03 48.45 51.93 58.03 68.40
1.5 28.35 53.73 57.69 58.53 65.35 73.64 86.28
2 34.39 62.91 67.35 68.61 78.77 89.25 104.16
Documents from 2.5kg and non-documents from 0.5kg
0.5 25.30 45.51 48.61 48.61 49.92 58.65 60.68
1 31.34 54.69 58.27 58.69 62.00 74.26 78.56
1.5 37.38 63.87 67.93 68.77 74.08 89.87 96.44
2 43.42 73.05 77.59 78.85 86.16 105.48 114.32
2.5 48.58 80.16 85.29 87.15 96.75 119.19 131.66
3 53.74 87.27 92.99 95.45 107.34 132.90 149.00
3.5 58.90 94.38 100.69 103.75 117.93 146.61 166.34
4 64.06 101.49 108.39 112.05 128.52 160.32 183.68
4.5 69.22 108.60 116.09 120.35 139.11 174.03 201.02
5 74.38 115.71 123.79 128.65 149.70 187.74 218.36
5.5 79.54 122.82 131.49 136.95 160.29 201.45 235.70
6 84.70 129.93 139.19 145.25 170.88 215.16 253.04
6.5 89.86 137.04 146.89 153.55 181.47 228.87 270.38
7 95.02 144.15 154.59 161.85 192.06 242.58 287.72
7.5 100.18 151.26 162.29 170.15 202.65 256.29 305.06
8 105.34 158.37 169.99 178.45 213.24 270.00 322.40
8.5 110.50 165.48 177.69 186.75 223.83 283.71 339.74
9 115.66 172.59 185.39 195.05 234.42 297.42 357.08
9.5 120.82 179.70 193.09 203.35 245.01 311.13 374.42
10 125.98 186.81 200.79 211.65 255.60 324.84 391.76
11 129.86 192.71 207.41 218.93 264.42 335.52 404.32
12 133.74 198.61 214.03 226.21 273.24 346.20 416.88
13 137.62 204.51 220.65 233.49 282.06 356.88 429.44
14 141.50 210.41 227.27 240.77 290.88 367.56 442.00
15 145.38 216.31 233.89 248.05 299.70 378.24 454.56
16 149.26 222.21 240.51 255.33 308.52 388.92 467.12
17 153.14 228.11 247.13 262.61 317.34 399.60 479.68
18 157.02 234.01 253.75 269.89 326.16 410.28 492.24
19 160.90 239.91 260.37 277.17 334.98 420.96 504.80
20 164.78 245.81 266.99 284.45 343.80 431.64 517.36
Table continues overleaf

20
ZONES AND RATES

Services

Surcharges
Export rates by zone and product
DHL EXPRESS WORLDWIDE

21 168.66 251.71 273.61 291.73 352.62 442.32 529.92
22 172.54 257.61 280.23 299.01 361.44 453.00 542.48
23 176.42 263.51 286.85 306.29 370.26 463.68 555.04
24 180.30 269.41 293.47 313.57 379.08 474.36 567.60
25 184.18 275.31 300.09 320.85 387.90 485.04 580.16
26 188.06 281.21 306.71 328.13 396.72 495.72 592.72
27 191.94 287.11 313.33 335.41 405.54 506.40 605.28
28 195.82 293.01 319.95 342.69 414.36 517.08 617.84
29 199.70 298.91 326.57 349.97 423.18 527.76 630.40
30 203.58 304.81 333.19 357.25 432.00 538.44 642.96
40 242.48 363.92 399.49 430.14 520.29 645.34 768.57
50 281.38 423.02 465.79 503.04 608.59 752.24 894.17
60 320.28 482.12 532.09 575.94 696.89 859.14 1,019.77
70 359.18 541.22 598.39 648.84 785.19 966.04 1,145.37
For each additional 0.5kg
Above 10 5.16 7.11 7.70 8.30 10.59 13.71 17.34
Above 20 1.94 2.95 3.31 3.64 4.41 5.34 6.28
For each additional 1kg
30.1 - 70.0 3.89 5.91 6.63 7.29 8.83 10.69 12.56
70.1 - 300.0 5.43 9.74 10.21 11.37 15.03 17.07 19.69
300.1 - 1,000* 5.43 9.74 10.21 11.37 15.03 17.07 19.69
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 77 countries worldwide.
Add USD 7 to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 27 countries
worldwide. Add USD 30 to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.com.bd/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.bd/packingguide. These network restrictions are subject to change with
30 days’ notice.
21
ZONES AND RATES

Services

Surcharges
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Documents only up to 2kg
0.5 17.08 37.14 40.29 40.29 40.44 44.54 53.05
1 23.42 46.78 50.43 50.87 54.53 60.93 71.82
1.5 29.76 56.42 60.57 61.45 68.62 77.32 90.59
2 36.10 66.06 70.71 72.03 82.71 93.71 109.36
Documents from 2.5kg and non-documents from 0.5kg
0.5 26.57 47.79 51.04 51.04 52.42 61.58 63.71
1 32.91 57.43 61.18 61.62 65.10 77.97 82.48
1.5 39.25 67.07 71.32 72.20 77.78 94.36 101.25
2 45.59 76.71 81.46 82.78 90.46 110.75 120.02
2.5 51.01 84.18 89.55 91.50 101.58 125.15 138.23
3 56.43 91.65 97.64 100.22 112.70 139.55 156.44
3.5 61.85 99.12 105.73 108.94 123.82 153.95 174.65
4 67.27 106.59 113.82 117.66 134.94 168.35 192.86
4.5 72.69 114.06 121.91 126.38 146.06 182.75 211.07
5 78.11 121.53 130.00 135.10 157.18 197.15 229.28
5.5 83.53 129.00 138.09 143.82 168.30 211.55 247.49
6 88.95 136.47 146.18 152.54 179.42 225.95 265.70
6.5 94.37 143.94 154.27 161.26 190.54 240.35 283.91
7 99.79 151.41 162.36 169.98 201.66 254.75 302.12
7.5 105.21 158.88 170.45 178.70 212.78 269.15 320.33
8 110.63 166.35 178.54 187.42 223.90 283.55 338.54
8.5 116.05 173.82 186.63 196.14 235.02 297.95 356.75
9 121.47 181.29 194.72 204.86 246.14 312.35 374.96
9.5 126.89 188.76 202.81 213.58 257.26 326.75 393.17
10 132.31 196.23 210.90 222.30 268.38 341.15 411.38
11 136.39 202.43 217.86 229.94 277.64 352.37 424.56
12 140.47 208.63 224.82 237.58 286.90 363.59 437.74
13 144.55 214.83 231.78 245.22 296.16 374.81 450.92
14 148.63 221.03 238.74 252.86 305.42 386.03 464.10
15 152.71 227.23 245.70 260.50 314.68 397.25 477.28
16 156.79 233.43 252.66 268.14 323.94 408.47 490.46
17 160.87 239.63 259.62 275.78 333.20 419.69 503.64
18 164.95 245.83 266.58 283.42 342.46 430.91 516.82
19 169.03 252.03 273.54 291.06 351.72 442.13 530.00
20 173.11 258.23 280.50 298.70 360.98 453.35 543.18
Table continues overleaf

22
ZONES AND RATES

Services

Surcharges
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

21 177.19 264.43 287.46 306.34 370.24 464.57 556.36
22 181.27 270.63 294.42 313.98 379.50 475.79 569.54
23 185.35 276.83 301.38 321.62 388.76 487.01 582.72
24 189.43 283.03 308.34 329.26 398.02 498.23 595.90
25 193.51 289.23 315.30 336.90 407.28 509.45 609.08
26 197.59 295.43 322.26 344.54 416.54 520.67 622.26
27 201.67 301.63 329.22 352.18 425.80 531.89 635.44
28 205.75 307.83 336.18 359.82 435.06 543.11 648.62
29 209.83 314.03 343.14 367.46 444.32 554.33 661.80
30 213.91 320.23 350.10 375.10 453.58 565.55 674.98
40 254.71 382.33 419.70 451.60 546.28 677.75 806.88
50 295.51 444.43 489.30 528.10 638.98 789.95 938.78
60 336.31 506.53 558.90 604.60 731.68 902.15 1,070.68
70 377.11 568.63 628.50 681.10 824.38 1014.35 1,202.58
For each additional 0.5kg
Above 10 5.42 7.47 8.09 8.72 11.12 14.40 18.21
Above 20 2.04 3.10 3.48 3.82 4.63 5.61 6.59
For each additional 1kg
30.1 - 70.0 4.08 6.21 6.96 7.65 9.27 11.22 13.19
70.1 - 300.0 5.70 10.23 10.72 11.94 15.78 17.92 20.67
300.1 - 1,000* 5.70 10.23 10.72 11.94 15.78 17.92 20.67
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.com.bd/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.bd/packingguide. These network restrictions are subject to change with
30 days’ notice.
SERVICE POINT DETAILS
Find your nearest DHL Service Point here.
BANANI UTTARA SECTOR -13 GULSHAN-2 JANOPAD UTTARA

Tower Hamlet (Ground Floor) Plot # 60, Shop No# 2,6,7(Ground Floor) House No:14,
16 Kamal Atarturk Avenue, Garib-E-Newaz Avenue, Golden Plaza Shopping Complex, Sonargaon Janopad Road,
Banani, Dhaka-1213 Sector - 13, Sheba House, Sector-9, Uttara, Dhaka
Landline: 9822296 Uttara. Dhaka-1230 Plot#34, Road#46, Gulshan-2 Landline: 7912620
Mobile: 8801929997007 Landline: 02-48956800 Landline: 9846355 Mobile: 8801929997002
Mobile: 8801929997002 Mobile: 8801929997003
MIRPUR COUNTRY OFFICE DHANMONDI KAWRANBAZAR

Chowrangi Market Shop No: A-1/a 76, Gulshan Avenue (MCC Tower) Bikolpo Dental Clinic & 43, Kazi Nazrul Islam
(New) 8A (Old) (1st Floor) 95 (4th Floor), Gulshan 1, Commercial Complex, Avenue,(Ground Floor) Kawran
Begum Rokeya Sharani, Dhaka-1212 Shop No: 1 (Ground Floor), Bazar, Dhaka-1215
Mirpur-10, Dhaka-1216 Landline: 9895810 House No: 74, Road No 5/A, Landline: 9135930
Landline: 9022411 Satmosjid Road, Dhanmondi, Mobile: 8801929997009
Mobile: 8801929997012 Dhaka-1209
Landline: 58610895
Mobile: 8801929997005
ELEPHANT ROAD SHAMOLI MOTIJHEEL R.K. MISSION ROAD

248, New Elephant Road (Ground 27/1/A (Ground Floor) Mirpur 93, Motijheel C/A (Ground Floor), 1, R.K.Mission Road, Ground Floor
Floor), Dhaka-1205 Road, Shamoli, Dhaka-1207 Dhaka-1000 (Old Ittefaq Bhaban) Dhaka-1203
Landline: 9611823 Landline: 9104242 Landline: 9553511 Landline: 9511256
Mobile: 8801929997029 Mobile: 8801929997020 Mobile: 8801929997010 Mobile: 8801929997015
SHANTINAGAR AGRABAD NASIRABAD TEJGAON

24/3, Chamelibug, Shantinagar Shafi Bhaban (Ground Floor), Plot J.B.Complex (Ground Floor) 805, 219/220, Tejgaon Industrial Area,
Circle, Dhaka No:6, Sk.Mujib Road, Agrabad C/A, C.D.A Avenue, G.E.C Circle East Dhaka
Landline: 9334648 Chittagong-4100 Nasirabad, Chittagong-4000 Landline: 9895685, 9895634
Mobile: 8801929997024 Landline: (031) 2522571-4 & Landline: (031) 635545-6
715835-6 Mobile: 8801929997017
Mobile: 8801929997016
DHL Worldwide Express (BD) Pvt. Ltd

Country Office
Molly Capita Centre (Level 4&5)
76, Bir Uttam Mir Showket Road
Gulshan-1
Dhaka-1212
Bangladesh
For contact details of the DHL Express office nearest to you, please visit our website at dhl.com.bd
or call the customer service hotline on +880 192 111 222 or 16359 (mobile)
Valid: 1st January 2020
The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.

Service & Rate GUIDE 2020: Bangladesh

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DHL EXPRESS

SERVICE & RATE

CONNECTING YOUR WORLD

220+ countries and

Figures are approximate as of the end of 2018

DHL Service & Rate Guide 2020: Bangladesh

THE INTERNATIONAL SPECIALISTS

DHL Service & Rate Guide 2020: Bangladesh

Export Import Optional Customs

DHL Express 12:00

Our international services at a glance

DHL Express DHL Express 9:00

*Additional terms and conditions apply – see dhl.com.bd/express for details.

DHL Service & Rate Guide 2020: Bangladesh

Export Import Optional Customs

There is no need for local brokers or forwarders to

You can order an import from another country, to be

DHL Service & Rate Guide 2020: Bangladesh

Export Import Optional Customs

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Leave with neighbor Collect from

Alternative address Vacation hold

Discover and grow

Our customers go global with ease and speed, maximizing the

DHL Service & Rate Guide 2020: Bangladesh

Export Import Optional Customs

For a full list of optional services, please visit dhl.com.bd/optional_services.

DHL Service & Rate Guide 2020: Bangladesh

Export Import Optional Customs

Fuel Surcharge View charges Security Charges View charges

Remote Area View charges

This surcharge applies when a shipment is collected from

Overweight Piece View charges

A fixed surcharge is applied to every piece, including a pallet

Oversize Piece View charges

This fixed surcharge applies to every piece, including a pallet,

Non-Stackable Pallet View charges

This fixed surcharge is applied to every pallet within a shipment

Address Correction View charges

This fixed surcharge is applied to any shipment that has an

For a full list of surcharges, please visit dhl.com.bd/surcharges.

DHL Service & Rate Guide 2020: Bangladesh

Export Import Optional Customs

Advance Payment View charges

The service covers any import of a non-document shipment for

Bonded Storage View charges

Storage charges apply when the shipment cannot be released by

Export Declaration View charges

Applies in countries where an export declaration is required

For a full list of customs charges, please visit dhl.com.bd/customs_services.

DHL Service & Rate Guide 2020: Bangladesh

HOW TO SHIP WITH DHL EXPRESS

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

volumetric (dimensional) weight exceeds its actual

2 Documentation required: waybill

3 Documentation required: invoice

DHL Service & Rate Guide 2020: Bangladesh

HOW TO SHIP WITH DHL EXPRESS

PREPARING YOUR SHIPMENT

These are the bank details that will be used

Importer (bill to) Receiver if different from Importer

Generic or broad descriptions are no longer Shipment reference

Total declared value/currency 5 Total net weight/kg(s)