Service & Rate GUIDE 2020: Malaysia

DHL EXPRESS
SERVICE & RATE

GUIDE 2020
MALAYSIA
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The International Services How to Ship Shipping Tools Zones and Rates
Specialists Page 4 with DHL Express Page 14 Page 15
Page 2 Page 10
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CONNECTING YOUR WORLD
Operating in
220+ countries and

territories worldwide 260+ aircraft
3,000+ 3,000+
facilities ights per day
fl
(commercial and
non-commercial)
300+
TAPA* certifications
400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
million+
shipments
34,000+
v ehicles (own, leased,
per year
subcontracted trucks
and vans)
100,000+ 84,000+
Service Points
employees
Figures are approximate as of the end of 2018

*TAPA = Transported Asset Protection Association
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DHL Service & Rate Guide 2020: Malaysia
THE INTERNATIONAL SPECIALISTS

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
Through our Certified International Specialist Program we This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the requisite you with your international shipping needs, and to see what best
knowledge they need to do their job competently and fits your needs from our wide range of products and services.
confidently – and that’s good news for both employees and Should you have any questions, please get in touch with your
customers. As Certified International Specialists you can rely on DHL Account Manager or visit us at dhl.com.my.
DHL Express as the experts in international express.
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SERVICES
Services
Export Import Domestic Optional Customs

E-commerce Surcharges
Services Services Services Services Services
Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, Asia and the Americas.
We deliver reliably and quickly to more global destinations DHL Express 9:00 features a money-back guarantee and is
across a single integrated network than any other express suitable for pieces up to 30kg and shipments up to 300kg.
delivery company.
DHL Express 12:00

With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee and allows for heavier pieces up
to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00

DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 82 28
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.com.my/express for details.

†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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SERVICES
Services

IMPORT SERVICES
With our DHL Express Worldwide Import product,
you can import shipments from over 220 countries
and territories in the world. This is more than any
other express delivery company can offer. What’s
more, customers in, say, the USA can order an
import from China not just to the USA, but to other
destinations as well. We call this a third country
shipment.
There is no need for local brokers or forwarders to

get involved in any part of the process. You are in
full control, and able to manage all aspects of your
imports in a very simple way.
If you need a faster delivery, our DHL Express

12:00 and DHL Express 9:00 services are available
for import as well. You can order an import from
another country, to be delivered to your country or
any other destination, by using our dedicated
electronic shipping solution for imports. You will
have one account number, one invoice in a single
currency and a fixed price that means you know
exactly what you will pay.
DOMESTIC SERVICES
If you want to ship documents or goods within your
own country, we can offer our Time Definite
Domestic products with delivery time guarantees
of 12:00 or the end of the next possible business
day.
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SERVICES
Services

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
nn Global reach
reroute, release or conveniently collect from a DHL
nn Express options
Service Point. It is an innovative, easy-to-use, mobile-
nn Duties and taxes paid options and customs expertise
friendly service, especially for residential deliveries.
nn Late pick ups
nn Easy returns solutions
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
Fast, flexible and easy
available globally, meaning consistent service standards
Consumers expect everything ‘on demand’ – anytime, anywhere.
and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease. Scheduled delivery Signature release/
leave your signature
Leave with neighbor Collect from

or concierge Service Point
Alternative address Vacation hold
Discover and grow

Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.
Our customers go global with ease and speed, maximizing the

enormous potential of international e-commerce.
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SERVICES
Services

OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from GoGreen Climate Neutral View charges
non-standard deliveries and billing options to climate neutral This service is for customers who need a
shipping. You have the flexibility to choose the best service for reliable method to calculate their annual
your needs with our express delivery services worldwide. carbon emissions at a shipment level and
Contact Customer Services to learn more. subsequently offset these emissions
through approved environmental programs. The whole process
Duties and Taxes Paid View charges is verified annually by an independent body accredited by the
DHL Express can arrange for the shipper or a third party to be United Nations. DHL can also provide reports for either a high
billed for any duties and taxes payable at destination, rather level estimate or a detailed carbon footprint.
than the receiver of the shipment being billed. Charges apply
whenever the shipper requests that duties, taxes or other Change of Billing View charges
regulatory fees be billed outside of the destination country. This applies when a customer requests a change of defined
billing information on an already issued invoice, and which will
Dedicated Pickup and Delivery View charges result in a reissuing of the invoice and, in case of an account
If your business needs a dedicated vehicle to collect or deliver change, crediting of the old account and debiting of the new.
unusual shipments, or a pickup or delivery outside normal
business hours, we can arrange this. Neutral Delivery View charges
This service allows for the delivery of non-document shipments,
Shipment Preparation View charges without any value of the product being shared or exposed to
This is a convenient, fast and reliable service for seasonal the receiver, since the commercial invoice is removed prior
or irregular shipments that require extra resources for their to delivery.
preparation. DHL manages the entire process of waybill
preparation, content selection, labelling and packaging,
then sends the shipments to the designated domestic or
international addresses.
Saturday Delivery View charges

We offer Saturday delivery services to key cities in more than
70 countries.
Shipment Insurance View charges

We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
event of physical damage or loss.
Extended Liability View charges

If you are sending valuable documents such as passports, visa
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
compensation in the case of loss or damage.
Direct Signature View charges

If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.
For a full list of optional services, please visit dhl.com.my/optional_services.

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SERVICES
Services

SURCHARGES
In order to maintain a consistently high level of service, in Lithium Batteries View charges
specific circumstances DHL Express levies a surcharge for A surcharge may apply per shipment when the handling and
exceptional activities, ensuring that these surcharges are fair for transportation of shipments involves Lithium Ion or Lithium
all of our customers. Metal batteries compliant with the appropriate IATA Packing
Instructions 966, 967, 969 and 970, Section II.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of each Excepted Quantities View charges
shipment and any transportation related surcharges. It is derived This fixed surcharge is applied per shipment when the handling
from publicly available fuel oil indices that are also shown on the and transportation of shipments involves substances and
DHL Express website at dhl.com.my/fuelsurcharge. The charge commodities that are in Excepted Quantities in compliance with
is calibrated every month to the oil price that was current two IATA Dangerous Goods Regulations.
months prior to the billing month. The Fuel Surcharge applies to
domestic and international shipments. Dry Ice UN1845 View charges
A service charge will be applied for the handling and
Remote Area View charges transportation of Dry Ice UN1845, which is used as a freezing
This surcharge applies when a shipment is collected from agent for non-dangerous goods.
or delivered to a location that is distant or difficult to serve.
The Remote Area surcharge applies to international and Address Correction View charges
domestic shipments. This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
Overweight Piece View charges cannot be fulfilled after making efforts at the destination to
A fixed surcharge is applied to every piece, including a determine the correct address. This surcharge applies to
pallet that exceeds a scale or volumetric weight of 70kg. domestic and international shipments.
The Overweight Piece surcharge applies to domestic and
international shipments. Data Entry View charges
This fixed surcharge applies for each shipment consigned with
Oversize Piece View charges non-electronic, paper based manual waybills. Electronic
This fixed surcharge applies to every piece, including a pallet, shipping documentation incurs no additional charges.
with a single dimension in excess of 120cm. The Oversize Piece
surcharge applies to domestic and international shipments. Security Charges View charges
Additional surcharges may apply when shipping from or to a
Non-Stackable Pallet View charges destination country where DHL is operating at elevated risk due
This fixed surcharge is applied to every pallet within a shipment to continuous state of war, civil unrest, or continuous threats
that cannot be stacked, either on request by the shipper, or from terrorism (Elevated Risk), or when shipping to a
because of its shape, content or packaging. This surcharge destination country that is subject to trade restrictions imposed
applies to domestic and international shipments. by the UN Security Council (Restricted Destination).
Dangerous Goods View charges

DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.
For a full list of surcharges, please visit dhl.com.my/surcharges.

9
SERVICES
Services

CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with operated within a country or customs union, and is necessary
extensive knowledge and experience of dealing with customs prior to final clearance by the importer or designated broker.
topics worldwide. For your peace of mind, we provide a wide Bonded Transit applies to both export and import shipments
range of customs support for standard as well as non-routine whenever DHL is required to open, manage or report any form
customs-clearance processes. By making sure that clearance is of transfer under bond using our own guarantee.
a smooth and efficient process, we ensure your shipments arrive
as quickly as possible, and leave you free to focus on your core Export Declaration View charges
business. With our online tool (tas.dhl.com) we provide essential Applies in countries where an export declaration is required
customs information to help you prepare your shipments. for shipments containing controlled commodities or exceeding
a certain value threshold or weight. Depending on origin
*Disbursement View charges country, shippers that submit a declaration online may avoid
At the receiver’s request, DHL credit or cash is used to fund the the local charge.
clearance, duty and tax charges relating to a shipment or piece,
instead of the receiver using their own bond or credit line. Release to Broker View charges
The customs process is accelerated, with DHL making prompt At shipper or importer request, the release of a DHL Express
payment of relevant charges while the receiver defers payment shipment to the customers designated customs broker of
until an agreed date. choice. DHL will transfer the responsibility for a shipment and
related customs documentation to the customer’s nominated
Broker Notification View charges broker for clearance and last mile delivery.
At the customer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform the Clearance Data Modification View charges
import clearance and resume the delivery to the final destination A surcharge applies in case the customs declared value of a
once the clearance is completed. DHL is subsequently not shipment requires modification either before or during the
responsible for the timeliness of the submission to customs or customs clearance process.
for the release of the shipment.
Multiline Entry View charges
Formal Clearance View charges A service charge will be assessed for multiline item entries with
Applied in selected countries, when importing goods with an more than five lines. An example would be – one shipment with
aggregated declaration value or weight exceeding the limits set multiple products or multiple invoices. All products require
by destination customs authorities, or due to other regulatory identification and must be classified under separate harmonized
requirements are excluded from routine clearance procedures. tariff numbers.
Bonded Storage View charges Temporary Import/Export View charges

Storage charges apply when the shipment cannot be released by When requested by the shipper or importer, DHL prepares the
customs due to inaccurate or missing paperwork. Charges take merchandise or goods for their temporary export and later
effect three working days after the freight arrival date or broker import. Raw or semi-finished materials can be imported into a
notification, whichever is later. The charge applies to the duty Customs’ approved Export Processing Zone or Free Trade Zone
and taxes payer. for value adding activities, providing the finished goods are
subsequently exported.
Bonded Transit View charges
A bonded shipment occurs when DHL is requested to move
non-document foreign-origin goods to a location other than the
regular DHL gateway at destination. Bonded Transit is normally
*Disbursements Fee – In Malaysia, this refers to the fee charged by DHL for the processing of Customs Duties & Taxes relating to a shipment.
For a full list of customs charges, please visit dhl.com.my/customs_services.
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HOW TO SHIP WITH DHL EXPRESS

Services
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1 Shipment weight
Please weigh and measure your shipment. If you are
sending a large but lightweight shipment, where its
Height
volumetric (dimensional) weight exceeds its actual

weight, the cost of the shipment is calculated on the space
your consignment takes up on the aircraft. This is a Length
standard IATA method. To calculate the volumetric weight Width
of your shipment, simply multiply the length by height by
width in centimeters, then divide the total sum by 5,000
for each piece in the shipment. Any piece in the shipment
may be re-weighed and/or re-measured by DHL to
confirm this calculation.
2 Documentation required: waybill

All shipments sent with DHL Express need to have a fully
completed DHL waybill or label securely attached to each
piece. This will enable the successful movement of your
shipment through the DHL network. Each waybill or label
is individually numbered to allow you to track your
shipment from collection through to delivery. Your
shipment may also need to be accompanied by customs
documentation, such as a commercial or proforma
invoice, as well as additional paperwork depending on the
contents and value of the shipment and the country you
are sending to.
3 Documentation required: invoice

A commercial or proforma invoice is required when
sending non-document shipments to countries and
territories outside your origin country or customs union.
This is essentially a declaration containing all the details
of a transaction and is used by customs authorities to
assess if duties or taxes are payable. A commercial invoice
is used when goods are part of a commercial transaction
or intended for resale. A proforma invoice is used when
sending goods of no commercial value (for example,
when sending samples).
11

Services
PREPARING YOUR SHIPMENT

Your invoice will require the following details:
Exporter Commercial
1
BANK DETAILS Tax ID/VAT number
Invoice
These are the bank details that will be used

Date
for the transaction between the seller and Bank details
1
Waybill number
buyer. These details are not required for
Invoice number
non-commercial/proforma invoices. Exporter code
Importer (bill to) Receiver if different from Importer

2
DESCRIPTION Tax ID/VAT number
Generic or broad descriptions are no longer Shipment reference

permitted and are likely to cause delays.
Descriptions should include the items, how Full 2 Commodity Item Unit value Subtotal Net weight Country of
description code quantity [Currency] value manufacture/
many there are, what they are made of, and of goods 3 [Currency] origin
4
what they will be used for. For example,
describing items as ‘samples’, ‘parts’ or
‘spares’ is not acceptable for customs
Freight
classification, safety and security reasons.
Insurance
Total declared value/currency 5 Total net weight/kg(s)

3
COMMODITY CODE
This is the product identification code used Total pieces Total gross weight/kg(s)
by the exporting country to classify the

goods to be exported. It assists clearance 6 Type of export
7 Incoterms
and avoids delays.
8 Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
4
COUNTRY OF MANUFACTURE/ORIGIN
Position in company Signature
This relates to the place of manufacture,
not the country of export. If items are Company stamp
manufactured in more than one country,

please list the origins.
5
TOTAL DECLARED VALUE 7
INCOTERM
This is the total value of the transaction for Insert the Incoterm that best describes the
customs purposes based on the Incoterm terms of the transaction. For example, DAP
selected. The total declared value should (Delivered At Place).
include freight and insurance charges
if the seller is responsible for these two 8 REASON
FOR EXPORT
elements. This could be: For Sale; For Repair; After
Repair; Gift; Sample; Personal Use Not
6
TYPE OF EXPORT For Resale; Replacement; Intercompany
The options are: (1) Permanent; Transfer; or Personal Effects.
(2) Temporary; and (3) Repair & Return.
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Services
PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
nn If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
nn Securely fix the waybill to the shipment. The waybill can be additional prohibited items specified by the country of
thought of as the shipment’s airline ticket and it will delay destination. DHL may at its sole discretion refuse to carry other
delivery if it becomes separated from your shipment items not listed below.
nn The barcodes on the waybill are scanned at numerous nn All Samsung Galaxy Note7 and Samsung Note7 devices
points during your shipment’s journey. Please ensure nn Birds’ nests
the barcode is flat and not covered by tape, shrinkwrap nn Bullion (of any precious metal)
or strapping nn Cash (legal tender – bank notes, currency notes and coins)
nn Place the waybill on the top or side of your shipment nn Complete firearms, ammunition, explosives/explosive
and please ensure it does not overlap the corners or devices including inert explosives and test pieces, air guns,
edges of boxes replica and imitation firearms
nn Use adequate protective wrapping for fragile or delicate nn E-cigarette liquid containing nicotine
items and ensure they are packed as far away as possible nn Human remains or ashes in any form
from the corners of boxes nn Hunting (animal) trophies, animal parts such as ivory and
nn To prevent injury to our employees, please pay special shark’s fin, animal remains or ashes, or animal by-products
attention to the packaging of sharp items. There should not and derived products not intended for human
be any possibility of the contents piercing the packaging consumption, prohibited for movement by the CITES
nn Any individual pieces over 70kg should be placed on a Convention and/or local law
pallet. If you are sending a multi-piece shipment, it is not nn Illegal goods, such as counterfeit goods and narcotics
necessary to place the individual pieces on a pallet unless nn Live animals (including but not limited to mammals,
they exceed 70kg. For example, a shipment comprising reptiles, fish, invertebrates, amphibians, birds, insects,
four 25kg pieces does not have to be placed on a pallet larvae and pupae)
nn Loose lithium metal batteries under IATA PI968 section II
DHL packaging nn Loose precious and semi-precious stones (cut or un-cut,
We offer a range of high-quality DHL-branded packaging items, polished or un-polished)
suitable for shipping items of all shapes and sizes. nn Pornographic items
The items available include:
nn Flyer bags
nn Cardboard document envelopes
nn Boxes in a range of sizes
nn Tubes
For more information please refer to the Packing Guide

available on dhl.com.my/packingguide.
13

Services
Restricted Items goods and any goods specified as such under International
The following items will NOT be accepted for carriage unless Air Transport Association regulations (“IATA”), the
otherwise agreed to by DHL. To obtain such agreement a Agreement on Dangerous Goods by Road (“ADR”) or
business case will need to be conducted by DHL and the items International Maritime Dangerous Goods (“IMDG”)
approved for carriage will be recorded in writing with the regulations. Applicable to all shipments valued in excess of
customer. EUR 500,000
nn Air guns, tasers, imitation or replica firearms, firearm parts nn Financial and monetary commodities – examples include
and replica ammunition (includes rifle butts, trigger but are not limited to activated SIM cards for mobile
mechanisms, screws/bolts etc which are manufactured for phones, blank or activated credit or cash dispenser cards,
the sole purpose of creating a functional firearm) blank cheques, event tickets, lottery tickets, money or
nn Antiques and works of art with a shipment value in excess postal orders, pre-paid phone cards, tickets (blank stock),
of EUR 500,000 traveller’s cheques, vouchers/tokens, unused stamps etc.
nn Banderols/Tax stickers with a shipment value in excess of Applicable to all shipments valued in excess of
EUR 500,000 EUR 500,000
nn Cannabis for medicinal purposes from bona fide nn Furs
pharmaceutical manufacturers with appropriate licences nn Importation of any items with Country of Origin Israel
and where lawful to ship, which must be in tablet or liquid requires an import permit from Ministry of International
form, may be carried with an approved business case. Trade and Industry
The value of one shipment must not exceed EUR 10,000 nn Jewellery and watches and with individual values in excess
nn Cigarettes, cigars, tobacco products and electronic of EUR 5,000. The shipment must not exceed EUR 100,000
cigarettes with a shipment value in excess of EUR 500,000
Commemorative coins and medals with an individual value
nn
or total shipment value of EUR 2,000 or more are restricted
PAYING FOR YOUR SHIPMENT
for carriage
You can pay for DHL Express services either with cash, a credit
nn Cosmetics/Medicine/supplements even for personal
card or by bank transfer. You can open an account with DHL
consumption may require import permit from the
Express to pay via bank transfer; and all account customers
Pharmaceutical Department
receive invoices on a pre-agreed basis. For more details, please
nn Dangerous/hazardous goods including but not limited to
get in touch with a Customer Service Advisor at your local
perfumes, aftershaves, aerosols, flammable substances,
DHL Express office or go to dhl.com.my/en/express/shipping/
dry ice, biological substances, UN classified dangerous
open_account.
14
SHIPPING TOOLS
Services
SHIPPING TOOLS
Making shipping easier It is a Windows-based system, which is easy to use yet very
DHL Express offers a choice of electronic tools to suit even the powerful – enabling you to handle everything from regular
most demanding requirements. We invest continually in market- mailshots to multi-stage shipping processes.
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.
Our electronic solutions cover online and offline options, as well

as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.
The new DHL Express Mobile app lets you track

your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Point for parcel drop off or collection, and quickly
MyDHL+ re-imagines the way the shipping business check shipping rates too – right on your smartphone.
does business, by combining the tools and services Advanced GPS location services and camera barcode
our customers use most. With its mobile friendly and scanning are also available. Download DHL Express
intuitive interface, customers can now import, export, Mobile today, on Android or iPhone.
schedule a pickup, track shipments and pay bills more

quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.com.
Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
DHL.com warehouse or customer service application. This provides global
Our website provides a comprehensive guide to DHL Express shipment tracking while making it faster and easier to access
shipping services, as well as transport news, service updates information about transit times, rates and courier bookings.
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking, Specific solutions
tracking and a volumetric weight calculator. DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Easyship Collect & Return services. For more information, please contact
This is an offline advanced shipment management tool for any your DHL Account Manager or local Customer Service team.
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
15
ZONES AND RATES

Services
Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services
CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
1 Decide which service best suits your needs

(see page 4 for international services) and
weigh your shipment (see page 10 and
dhl.com.my/volumetricweight)
2 Determine the rating zone of the origin or

destination (see pages 18 and 19)
3 Find the rate using the rating zone and

weight of your shipment (see page 20 for
exports and page 22 for imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment MYR 80.00

International: Quote case-by-case with min. MYR 100.00 per shipment
Domestic: Quote case-by-case with min. MYR 106.00 (inclusive Service Tax)
Dedicated Pickup Per shipment
for freight shipment 0.5 - 30kg, OR min. MYR 100.00 for freight shipment
above 30kg
International: Quote case-by-case with min. MYR 200.00 per shipment
Domestic: Quote case-by-case with min. MYR 212.00 (inclusive Service Tax)
Dedicated Delivery Per shipment
for freight shipment 0.5 - 30kg, OR min. MYR 200.00 for freight shipment
above 30kg
Shipment Preparation Per shipment MYR 100.00
Saturday Delivery Per shipment MYR 150.00
By shipment MYR 50.00 for item value MYR 5,000 and below OR 1% of shipment value for
Shipment Insurance
value item value above MYR 5,000
Extended Liability Per shipment MYR 20.00
International: MYR 25.00
Direct Signature Per shipment Domestic: MYR 26.50 (inclusive Service Tax) for freight shipment 0.5 - 30kg,
OR MYR 25.00 for freight shipment above 30kg
International: MYR 0.50 per kg
By shipment
GoGreen Climate Neutral Domestic: MYR 0.53 per kg (inclusive Service Tax) for freight shipment 0.5
weight
- 30kg, OR MYR 0.50 per kg for freight shipment above 30kg
Change of Billing Per invoice Domestic: MYR 42.40 (inclusive Service Tax) for freight shipment 0.5 - 30kg,
Neutral Delivery Per shipment Domestic: MYR 84.80 (inclusive Service Tax) for freight shipment 0.5 - 30kg,
For a full list of optional services, please visit our website at dhl.com.my/optional_services.
16
ZONES AND RATES

Services

Surcharges
SURCHARGES
Surcharges View explanation Charging method Charge
Percentage of transportation and additional charges, as per index;

Fuel Surcharge Per shipment
details here
International: Higher of MYR 2.00 per kg or MYR 90.00 per
shipment.
By shipment Domestic: Higher of MYR 0.32 per kg or MYR15.90 per shipment
Remote Area
weight (inclusive Service Tax) for freight shipment 0.5 - 30kg, OR higher of
MYR 0.30 per kg or MYR 15.00 per shipment for freight shipment
above 30kg
Additional Handling
Overweight Piece Per piece Domestic: MYR 132.50 (inclusive Service Tax) for freight shipment
0.5 - 30kg, OR MYR 125.00 for freight shipment above 30kg
Oversize Piece Per piece Domestic: MYR 132.50 (inclusive Service Tax) for freight shipment
Non-Stackable Pallet Per piece Domestic: MYR 392.20 (inclusive Service Tax) for freight shipment
Dangerous Goods
Full Dangerous Goods Per shipment Domestic: MYR 418.70 (inclusive Service Tax) for freight shipment
Lithium Batteries Section II (PI965) Per shipment Domestic: MYR 418.70 (inclusive Service Tax) for freight shipment
Lithium Batteries Section II (966, 969) Per shipment Domestic: MYR 26.50 (inclusive Service Tax) for freight shipment
Lithium Batteries Section II (967,970) Per shipment Free of charge
Excepted Quantities Per shipment MYR 25.00
Dry Ice (UN1845) Per shipment Domestic: MYR 53.00 (inclusive Service Tax) for freight shipment
Address Correction Per shipment Domestic: MYR 26.50 (inclusive Service Tax) for freight shipment
Data Entry Per shipment Domestic: MYR 26.50 (inclusive Service Tax) for freight shipment
Security Charges
Elevated Risk Per shipment MYR 85.00
Restricted Destination Per shipment MYR 130.00
Please visit our website for a full list of surcharges.

17
ZONES AND RATES

Services

Surcharges
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Min. MYR 50.00 OR 3% of Customs Duties and Taxes,

*Disbursement Per shipment
whichever is higher. This fee is subject to Service Tax 6%.
Broker Notification Per shipment MYR 53.00 (inclusive Service Tax)
Formal Clearance Per shipment Quote case-by-case with min. MYR 80.00
Per shipment, per day after 3
Bonded Storage MYR 10.60 per shipment and MYR 0.53 per kg
working days
Domestic: MYR 371.00 (inclusive Service Tax)
Bonded Transit Per shipment
for freight shipment 0.5 - 30kg,
Release to Broker Per shipment MYR 212.00 (inclusive Service Tax)
Clearance Data Modification Per shipment MYR 265.00 (inclusive Service Tax)
Multiline Entry Per shipment MYR 26.50 (inclusive Service Tax)
Temporary Import/Export Per shipment MYR 371.00 (inclusive Service Tax)
*Disbursements Fee – In Malaysia, this refers to the fee charged by DHL for the processing of Customs Duties & Taxes relating to a shipment.
Please visit our website for a full list of customs services.
18
ZONES AND RATES

Services

Surcharges
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL

Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan H P P Dominican Republic H P P
Albania G P P Ecuador H P Doc P
Algeria H P P Egypt H P P
American Samoa H P P El Salvador H P P
Andorra G P P Eritrea H P P
Angola H P P P Estonia G P P P
Anguilla H P P Ethiopia H P P
Antigua H P P Falkland Islands H P P
Argentina H P P P Faroe Islands H P P
Armenia G P P Fiji H P P
Aruba H P P Finland F P P P
Australia D P P P P France F P P P P
Austria F P P P P French Guyana H P P
Azerbaijan G P P Gabon H P Doc P
Bahamas H P P Gambia H P P
Bahrain G P Doc P Georgia G P P
Bangladesh F P P Germany F P P P P
Barbados H P P Ghana H P P
Belarus G P P Gibraltar G P P P
Belgium F P P P P Greece G P P P
Belize H P P Greenland G P P
Benin H P P Grenada H P P
Bermuda H P P Guadeloupe H P P
Bhutan C P P Guam H P P
Bolivia H P P Guatemala H P Doc P
Bonaire H P P Guernsey G P P Doc P
Bosnia and Herzegovina G P P Guinea Republic H P P
Botswana H P P Guinea-Bissau H P P
Brazil H P P P Guinea-Equatorial H P P
Brunei B P P Guyana (British) H P P
Bulgaria G P P P Haiti H P P
Burkina Faso H P P P Honduras H P P
Burundi H P P Hong Kong B P P P P
Cambodia C P Doc P Hungary F P P P
Cameroon H P P P Iceland G P P P
Canada E P P P India F P Doc P
Canary Islands, The H P P Indonesia B P P
Cape Verde H P P Iran, Islamic Rep. of H P P
Cayman Islands H P P Iraq H P P
Central African Republic H P P Ireland, Rep. of F P P P P
Chad H P P Israel H P P
Chile H P P P Italy F P P P P
China 1* B P Doc P Jamaica H P P
China 2* C P Doc P Japan D P P P
Colombia H P P P P Jersey G P P Doc P
Comoros H P P Jordan G P P
Congo H P P P Kazakhstan H P P P
Congo, Democratic Rep. of H P Doc P Kenya H P P P
Cook Islands H P P Kiribati H P P
Costa Rica H P P Korea, D.P.R. of (North) H P P
Cote d’Ivoire H P Doc P Korea, Rep. of (South) D P P P
Croatia G √ √ Kosovo G √ P
Cuba H P P Kuwait G P Doc P
Curacao H P P Kyrgyzstan H P P
Cyprus G P Doc P Lao P.D.R. C P P
Czech Republic, The G P P P P Latvia G P P
Denmark F P P P P Lebanon H P P P
Djibouti H P P Lesotho H P P
Dominica H P P Liberia H P P
Doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL
Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
*China 1: Shenzhen (SZX), Fuzhou (FOC), South China Area (HAK), Chaoshan & Huizhou (SWA), Zhujiang Delta Area (ZUH), Guangzhou (CAN),
Dongguan (DGM), Fujian Province (XMN). China 2: Rest of China (CN).
19
ZONES AND RATES

Services

Surcharges
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL

Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Libya H P P Saudi Arabia G P Doc P
Liechtenstein F P P Senegal H P P P
Lithuania G P Doc P Serbia, Rep. of G P P
Luxembourg F P P P P Seychelles H P P
Macau B P Doc P Sierra Leone H P P
Madagascar H P P P Singapore A P P P P
Malawi H P P Slovakia G P P P P
Maldives F P P Slovenia G P P Doc P
Mali H P P Solomon Islands H P P
Malta G P P Somalia H P P
Marshall Islands H P P Somaliland, Rep. (N. Somalia) H P P
Martinique H P P South Africa H P P P
Mauritania H P P South Sudan H P P
Mauritius H P P Spain F P P Doc P
Mayotte H P P Sri Lanka F P P P
Mexico H P P St. Barthelemy H P P
Micronesia, Fed. States of H P P St. Eustatius H P P
Moldova, Rep. of G P P St. Helena H P P
Monaco F P P St. Kitts H P P
Mongolia F P P St. Lucia H P P
Montenegro, Rep. of G P P St. Maarten H P P
Montserrat H P P St. Vincent H P P
Morocco H P P Sudan H P P
Mozambique H P Doc P Suriname H P P
Myanmar C P P Swaziland H P P
Namibia H P Doc P Sweden F P P P P
Nauru, Rep. of H P P Switzerland F P P P P
Nepal F P Doc P Syria H P P
Netherlands, The F P P P P Tahiti H P P
Nevis H P P Taiwan B P P P P
New Caledonia H P P Tajikistan H P P
New Zealand D P P P Tanzania H P P
Nicaragua H P P Thailand B P P P P
Niger H P P Timor-Leste H P P
Nigeria H P P Togo H P P
Niue H P P Tonga H P P
North Macedonia G P P Trinidad and Tobago H P P
Northern Mariana Islands H P P Tunisia H P P
Norway F P P P Turkey G P P P
Oman G P Doc P Turkmenistan G P P
Pakistan H P Doc P Turks and Caicos Islands H P P
Palau H P P Tuvalu H P P
Panama H P P Uganda H P Doc P
Papua New Guinea H P P Ukraine G P P
Paraguay H P P P United Arab Emirates G P P
Peru H P Doc P United Kingdom F P P P P
Philippines, The B P P P P United States of America E P P 10:30 P
Poland G P P Doc P Uruguay H P P
Portugal F P P P P Uzbekistan H P P
Puerto Rico H P P Vanuatu H P P
Qatar G P Doc P Vatican City F P P P P
Reunion, Island of H P P Venezuela H P P
Romania G P P P Vietnam C P Doc P
Russian Federation, The G P P Virgin Islands (British) H P P
Rwanda H P P Virgin Islands (US) H P P
Samoa H P P Yemen, Rep. of H P P
San Marino G P P Zambia H P P P
Sao Tome & Principe H P P Zimbabwe H P Doc P
Doc = document contents only P = document and non-document contents

For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL
Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
20
ZONES AND RATES

Services

Surcharges
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone A Zone B Zone C Zone D Zone E Zone F Zone G Zone H
Documents only up to 2kg
0.5 65.00 104.00 115.00 119.00 120.00 181.00 205.00 322.00
1 87.00 140.00 153.00 166.00 177.00 252.00 304.00 489.00
1.5 109.00 176.00 193.00 214.00 236.00 325.00 402.00 657.00
2 131.00 212.00 233.00 262.00 295.00 398.00 500.00 825.00
Documents from 2.5kg and non-documents from 0.5kg
0.5 131.00 202.00 240.00 245.00 256.00 312.00 378.00 474.00
1 150.00 230.00 284.00 302.00 315.00 381.00 462.00 620.00
1.5 169.00 258.00 327.00 351.00 378.00 448.00 546.00 766.00
2 188.00 286.00 370.00 400.00 441.00 515.00 630.00 912.00
2.5 207.00 315.00 413.00 451.00 504.00 582.00 714.00 1,059.00
3 223.00 342.00 450.00 492.00 555.00 657.00 793.00 1,197.00
3.5 239.00 369.00 487.00 533.00 606.00 732.00 872.00 1,335.00
4 255.00 396.00 524.00 574.00 657.00 807.00 951.00 1,473.00
4.5 271.00 423.00 561.00 615.00 708.00 882.00 1,030.00 1,611.00
5 287.00 450.00 598.00 656.00 759.00 957.00 1,109.00 1,749.00
5.5 295.00 463.00 615.00 673.00 794.00 1,002.00 1,177.00 1,851.00
6 303.00 476.00 632.00 690.00 829.00 1,047.00 1,245.00 1,953.00
6.5 311.00 489.00 649.00 707.00 864.00 1,092.00 1,313.00 2,055.00
7 319.00 502.00 666.00 724.00 899.00 1,137.00 1,381.00 2,157.00
7.5 327.00 515.00 683.00 741.00 934.00 1,182.00 1,449.00 2,259.00
8 335.00 528.00 700.00 758.00 969.00 1,227.00 1,517.00 2,361.00
8.5 343.00 541.00 717.00 775.00 1,004.00 1,272.00 1,585.00 2,463.00
9 351.00 554.00 734.00 792.00 1,039.00 1,317.00 1,653.00 2,565.00
9.5 359.00 567.00 751.00 809.00 1,074.00 1,362.00 1,721.00 2,667.00
10 367.00 580.00 768.00 826.00 1,109.00 1,407.00 1,789.00 2,769.00
10.5 371.00 591.00 781.00 839.00 1,129.00 1,427.00 1,832.00 2,777.00
11.0 375.00 602.00 794.00 852.00 1,149.00 1,447.00 1,875.00 2,785.00
11.5 379.00 613.00 807.00 865.00 1,169.00 1,467.00 1,918.00 2,793.00
12.0 383.00 624.00 820.00 878.00 1,189.00 1,487.00 1,961.00 2,801.00
12.5 387.00 635.00 833.00 891.00 1,209.00 1,507.00 2,004.00 2,809.00
13.0 391.00 646.00 846.00 904.00 1,229.00 1,527.00 2,047.00 2,817.00
13.5 395.00 657.00 859.00 917.00 1,249.00 1,547.00 2,090.00 2,825.00
14.0 399.00 668.00 872.00 930.00 1,269.00 1,567.00 2,133.00 2,833.00
14.5 403.00 679.00 885.00 943.00 1,289.00 1,587.00 2,176.00 2,841.00
15.0 407.00 690.00 898.00 956.00 1,309.00 1,607.00 2,219.00 2,849.00
15.5 411.00 701.00 911.00 969.00 1,329.00 1,627.00 2,262.00 2,857.00
16.0 415.00 712.00 924.00 982.00 1,349.00 1,647.00 2,305.00 2,865.00
16.5 419.00 723.00 937.00 995.00 1,369.00 1,667.00 2,348.00 2,873.00
Table continues overleaf

21
ZONES AND RATES

Services

Surcharges
Export rates by zone and product
DHL EXPRESS WORLDWIDE

17.0 423.00 734.00 950.00 1,008.00 1,389.00 1,687.00 2,391.00 2,881.00
17.5 427.00 745.00 963.00 1,021.00 1,409.00 1,707.00 2,434.00 2,889.00
18.0 431.00 756.00 976.00 1,034.00 1,429.00 1,727.00 2,477.00 2,897.00
18.5 435.00 767.00 989.00 1,047.00 1,449.00 1,747.00 2,520.00 2,905.00
19.0 439.00 778.00 1,002.00 1,060.00 1,469.00 1,767.00 2,563.00 2,913.00
19.5 443.00 789.00 1,015.00 1,073.00 1,489.00 1,787.00 2,606.00 2,921.00
20.0 447.00 800.00 1,028.00 1,086.00 1,509.00 1,807.00 2,649.00 2,929.00
20.5 456.00 818.00 1,041.00 1,108.00 1,542.00 1,852.00 2,708.00 3,000.00
21.0 465.00 836.00 1,054.00 1,130.00 1,575.00 1,897.00 2,767.00 3,071.00
21.5 474.00 854.00 1,067.00 1,152.00 1,608.00 1,942.00 2,826.00 3,142.00
22.0 483.00 872.00 1,080.00 1,174.00 1,641.00 1,987.00 2,885.00 3,213.00
22.5 492.00 890.00 1,093.00 1,196.00 1,674.00 2,032.00 2,944.00 3,284.00
23.0 501.00 908.00 1,106.00 1,218.00 1,707.00 2,077.00 3,003.00 3,355.00
23.5 510.00 926.00 1,119.00 1,240.00 1,740.00 2,122.00 3,062.00 3,426.00
24.0 519.00 944.00 1,132.00 1,262.00 1,773.00 2,167.00 3,121.00 3,497.00
24.5 528.00 962.00 1,145.00 1,284.00 1,806.00 2,212.00 3,180.00 3,568.00
25.0 537.00 980.00 1,158.00 1,306.00 1,839.00 2,257.00 3,239.00 3,639.00
25.5 546.00 998.00 1,171.00 1,328.00 1,872.00 2,302.00 3,298.00 3,710.00
26.0 555.00 1,016.00 1,184.00 1,350.00 1,905.00 2,347.00 3,357.00 3,781.00
26.5 564.00 1,034.00 1,197.00 1,372.00 1,938.00 2,392.00 3,416.00 3,852.00
27.0 573.00 1,052.00 1,210.00 1,394.00 1,971.00 2,437.00 3,475.00 3,923.00
27.5 582.00 1,070.00 1,223.00 1,416.00 2,004.00 2,482.00 3,534.00 3,994.00
28.0 591.00 1,088.00 1,236.00 1,438.00 2,037.00 2,527.00 3,593.00 4,065.00
28.5 600.00 1,106.00 1,249.00 1,460.00 2,070.00 2,572.00 3,652.00 4,136.00
29.0 609.00 1,124.00 1,262.00 1,482.00 2,103.00 2,617.00 3,711.00 4,207.00
29.5 618.00 1,142.00 1,275.00 1,504.00 2,136.00 2,662.00 3,770.00 4,278.00
30.0 627.00 1,160.00 1,288.00 1,526.00 2,169.00 2,707.00 3,829.00 4,349.00
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 20.00 38.00 43.00 49.00 73.00 88.00 125.00 145.00
70.1 - 300.0 21.00 40.00 44.00 51.00 75.00 90.00 129.00 149.00
300.1 - 1,000* 26.00 50.00 55.00 64.00 94.00 114.00 160.00 188.00
East Malaysia - add 10% to West Malaysia rates.

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 82 countries worldwide.
Add 40.00 MYR to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 28 countries
worldwide. Add 100.00 MYR to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in MYR and exclude customs
duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.com.my/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.com.my/packingguide. These network restrictions are subject to change with 30 days’ notice.
22
ZONES AND RATES

Services

Surcharges
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Documents only up to 2kg
0.5 75.00 120.00 132.00 137.00 138.00 208.00 236.00 370.00
1 100.00 161.00 176.00 191.00 204.00 290.00 350.00 562.00
1.5 125.00 202.00 222.00 246.00 272.00 374.00 463.00 755.00
2 150.00 243.00 268.00 301.00 340.00 458.00 576.00 948.00
Documents from 2.5kg and non-documents from 0.5kg
0.5 151.00 232.00 276.00 282.00 294.00 359.00 435.00 545.00
1 173.00 264.00 327.00 348.00 362.00 438.00 532.00 713.00
1.5 195.00 296.00 376.00 404.00 434.00 515.00 629.00 881.00
2 217.00 328.00 425.00 460.00 506.00 592.00 726.00 1,049.00
2.5 239.00 361.00 474.00 519.00 578.00 669.00 823.00 1,218.00
3 257.00 392.00 517.00 566.00 637.00 755.00 914.00 1,377.00
3.5 275.00 423.00 560.00 613.00 696.00 841.00 1,005.00 1,536.00
4 293.00 454.00 603.00 660.00 755.00 927.00 1,096.00 1,695.00
4.5 311.00 485.00 646.00 707.00 814.00 1,013.00 1,187.00 1,854.00
5 329.00 516.00 689.00 754.00 873.00 1,099.00 1,278.00 2,013.00
5.5 338.00 531.00 709.00 774.00 913.00 1,151.00 1,356.00 2,130.00
6 347.00 546.00 729.00 794.00 953.00 1,203.00 1,434.00 2,247.00
6.5 356.00 561.00 749.00 814.00 993.00 1,255.00 1,512.00 2,364.00
7 365.00 576.00 769.00 834.00 1,033.00 1,307.00 1,590.00 2,481.00
7.5 374.00 591.00 789.00 854.00 1,073.00 1,359.00 1,668.00 2,598.00
8 383.00 606.00 809.00 874.00 1,113.00 1,411.00 1,746.00 2,715.00
8.5 392.00 621.00 829.00 894.00 1,153.00 1,463.00 1,824.00 2,832.00
9 401.00 636.00 849.00 914.00 1,193.00 1,515.00 1,902.00 2,949.00
9.5 410.00 651.00 869.00 934.00 1,233.00 1,567.00 1,980.00 3,066.00
10 419.00 666.00 889.00 954.00 1,273.00 1,619.00 2,058.00 3,183.00
10.5 424.00 679.00 904.00 969.00 1,296.00 1,642.00 2,107.00 3,192.00
11.0 429.00 692.00 919.00 984.00 1,319.00 1,665.00 2,156.00 3,201.00
11.5 434.00 705.00 934.00 999.00 1,342.00 1,688.00 2,205.00 3,210.00
12.0 439.00 718.00 949.00 1,014.00 1,365.00 1,711.00 2,254.00 3,219.00
12.5 444.00 731.00 964.00 1,029.00 1,388.00 1,734.00 2,303.00 3,228.00
13.0 449.00 744.00 979.00 1,044.00 1,411.00 1,757.00 2,352.00 3,237.00
13.5 454.00 757.00 994.00 1,059.00 1,434.00 1,780.00 2,401.00 3,246.00
14.0 459.00 770.00 1,009.00 1,074.00 1,457.00 1,803.00 2,450.00 3,255.00
14.5 464.00 783.00 1,024.00 1,089.00 1,480.00 1,826.00 2,499.00 3,264.00
15.0 469.00 796.00 1,039.00 1,104.00 1,503.00 1,849.00 2,548.00 3,273.00
15.5 474.00 809.00 1,054.00 1,119.00 1,526.00 1,872.00 2,597.00 3,282.00
16.0 479.00 822.00 1,069.00 1,134.00 1,549.00 1,895.00 2,646.00 3,291.00
16.5 484.00 835.00 1,084.00 1,149.00 1,572.00 1,918.00 2,695.00 3,300.00
Table continues overleaf

23
ZONES AND RATES

Services

Surcharges
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

17.0 489.00 848.00 1,099.00 1,164.00 1,595.00 1,941.00 2,744.00 3,309.00
17.5 494.00 861.00 1,114.00 1,179.00 1,618.00 1,964.00 2,793.00 3,318.00
18.0 499.00 874.00 1,129.00 1,194.00 1,641.00 1,987.00 2,842.00 3,327.00
18.5 504.00 887.00 1,144.00 1,209.00 1,664.00 2,010.00 2,891.00 3,336.00
19.0 509.00 900.00 1,159.00 1,224.00 1,687.00 2,033.00 2,940.00 3,345.00
19.5 514.00 913.00 1,174.00 1,239.00 1,710.00 2,056.00 2,989.00 3,354.00
20.0 519.00 926.00 1,189.00 1,254.00 1,733.00 2,079.00 3,038.00 3,363.00
20.5 529.00 947.00 1,204.00 1,279.00 1,771.00 2,131.00 3,106.00 3,445.00
21.0 539.00 968.00 1,219.00 1,304.00 1,809.00 2,183.00 3,174.00 3,527.00
21.5 549.00 989.00 1,234.00 1,329.00 1,847.00 2,235.00 3,242.00 3,609.00
22.0 559.00 1,010.00 1,249.00 1,354.00 1,885.00 2,287.00 3,310.00 3,691.00
22.5 569.00 1,031.00 1,264.00 1,379.00 1,923.00 2,339.00 3,378.00 3,773.00
23.0 579.00 1,052.00 1,279.00 1,404.00 1,961.00 2,391.00 3,446.00 3,855.00
23.5 589.00 1,073.00 1,294.00 1,429.00 1,999.00 2,443.00 3,514.00 3,937.00
24.0 599.00 1,094.00 1,309.00 1,454.00 2,037.00 2,495.00 3,582.00 4,019.00
24.5 609.00 1,115.00 1,324.00 1,479.00 2,075.00 2,547.00 3,650.00 4,101.00
25.0 619.00 1,136.00 1,339.00 1,504.00 2,113.00 2,599.00 3,718.00 4,183.00
25.5 629.00 1,157.00 1,354.00 1,529.00 2,151.00 2,651.00 3,786.00 4,265.00
26.0 639.00 1,178.00 1,369.00 1,554.00 2,189.00 2,703.00 3,854.00 4,347.00
26.5 649.00 1,199.00 1,384.00 1,579.00 2,227.00 2,755.00 3,922.00 4,429.00
27.0 659.00 1,220.00 1,399.00 1,604.00 2,265.00 2,807.00 3,990.00 4,511.00
27.5 669.00 1,241.00 1,414.00 1,629.00 2,303.00 2,859.00 4,058.00 4,593.00
28.0 679.00 1,262.00 1,429.00 1,654.00 2,341.00 2,911.00 4,126.00 4,675.00
28.5 689.00 1,283.00 1,444.00 1,679.00 2,379.00 2,963.00 4,194.00 4,757.00
29.0 699.00 1,304.00 1,459.00 1,704.00 2,417.00 3,015.00 4,262.00 4,839.00
29.5 709.00 1,325.00 1,474.00 1,729.00 2,455.00 3,067.00 4,330.00 4,921.00
30.0 719.00 1,346.00 1,489.00 1,754.00 2,493.00 3,119.00 4,398.00 5,003.00
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 23.00 44.00 49.00 56.00 84.00 101.00 144.00 167.00
70.1 - 300.0 24.00 46.00 51.00 59.00 86.00 104.00 148.00 171.00
300.1 - 1,000* 30.00 58.00 63.00 74.00 108.00 131.00 184.00 216.00
East Malaysia - add 10% to West Malaysia rates.

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 82 countries worldwide.
Add 40.00 MYR to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 28 countries
worldwide. Add 100.00 MYR to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in MYR and exclude customs
duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.com.my/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.com.my/packingguide. These network restrictions are subject to change with 30 days’ notice.
SERVICE POINT DETAILS
Find your nearest DHL Service Point here.
DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd
- Shah Alam - Kuala Lumpur - Seremban - Bayan Lepas
Lot 8, Jalan Pemaju U1/15, Plot 662, Jalan 3, PT No 13757 Jalan Haruan 1, Plot 14, Bayan Lepas Industrial Est,
Hicom Glenmarie Industrial Park, Off Jalan Chan Sow Lin, Oakland Industrial Park, Phase 4, 11900 Bayan Lepas,
40150 Shah Alam, Selangor, Sungai Besi, 70200 Seremban, Malaysia Penang, Malaysia
Malaysia 55200 Kuala Lumpur, Malaysia 606-7611 873 607-6150 100
603-5125 0200 603-2386 7001
DHL Express (Malaysia) Sdn Bhd DDHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd
- Prai - Ipoh - Melaka - Kuantan
2, Lengkok Kikik 1, Taman 13,Laluan Perkilangan Silibin 2, Lot 2873, Jalan PK18, B-38, Jalan Gebeng 2/6,
Inderawasih, 13600 Prai, Kawasan Perkilangan Jelapang, Taman Perindustrian Krubong, Pusat Komersial Gebeng,
Penang, Malaysia 30020 Ipoh, Perak, Malaysia 75250 Melaka, Malaysia 26080 Kuantan, Pahang, Malaysia
604-3992 127 605-5263 222 606-3341 360 609-5834 893
- Ayer Hitam - Kuching - Bintulu - Kota Kinabalu
No 37 & 39 Jalan Kirana 1, 6, Jalan Song Thian Cheok, 151, Lot 3437, Lot 40 Bundusan Square,
Taman Kirana 86200, Ayer Hitam, 93100 Kuching, Sarawak, Parkcity Commercial Square, Jalan Bundusan,
Johor, Malaysia Malaysia Jalan Tun Ahmad Zaidi, 88300, Kota Kinabalu,
607-7715 088 6082-429 561 97008, Bintulu, Sarawak, Malaysia Sabah, Malaysia
6086-332 431 6088-733 000
- Langkawi - Sandakan - Tawau - Labuan
Plot 3, Taman Bintang Baru, 1st Floor, Lot 6, Block B, TB 8291, Ground Floor Lot 28C, No. I/R6/04 Ground Floor,
Jalan Penarak, 07000 Langkawi, Old Slipway, Perdana Comm. Square, Wisma Cheng Te, Lot 4 Kg.
Kedah, Malaysia 90000, Sandakan, Sabah, Mile 3 1/2, Batu Arang, 87000, W.P Labuan,
604-9666 745 Malaysia Jalan Apas, 91008, Tawau, Malaysia
6089-219 402 Sabah, Malaysia 6087-416 429
6089-914 848
DHL Express (Malaysia) Sdn Bhd

Level 27, Menara TM
Off Jalan Pantai Bahru
50672 Kuala Lumpur
Malaysia
For contact details of the DHL Express office nearest to you, please visit our website at dhl.com.my
or call the customer service hotline on 1800 88 8388
Valid: 1st January 2020
The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.

Service & Rate GUIDE 2020: Malaysia

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Service & Rate GUIDE 2020: Malaysia

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DHL EXPRESS

SERVICE & RATE

CONNECTING YOUR WORLD

220+ countries and

Figures are approximate as of the end of 2018

DHL Service & Rate Guide 2020: Malaysia

THE INTERNATIONAL SPECIALISTS

DHL Service & Rate Guide 2020: Malaysia

Export Import Domestic Optional Customs

DHL Express 12:00

Our international services at a glance

DHL Express DHL Express 9:00

*Additional terms and conditions apply – see dhl.com.my/express for details.

DHL Service & Rate Guide 2020: Malaysia

Export Import Domestic Optional Customs

There is no need for local brokers or forwarders to

If you need a faster delivery, our DHL Express

DHL Service & Rate Guide 2020: Malaysia

Export Import Domestic Optional Customs

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Leave with neighbor Collect from

Alternative address Vacation hold

Discover and grow

Our customers go global with ease and speed, maximizing the

DHL Service & Rate Guide 2020: Malaysia

Export Import Domestic Optional Customs

Saturday Delivery View charges

Shipment Insurance View charges

Extended Liability View charges

Direct Signature View charges

For a full list of optional services, please visit dhl.com.my/optional_services.

DHL Service & Rate Guide 2020: Malaysia

Export Import Domestic Optional Customs

Dangerous Goods View charges

For a full list of surcharges, please visit dhl.com.my/surcharges.

DHL Service & Rate Guide 2020: Malaysia

Export Import Domestic Optional Customs

Bonded Storage View charges Temporary Import/Export View charges

DHL Service & Rate Guide 2020: Malaysia

HOW TO SHIP WITH DHL EXPRESS

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

volumetric (dimensional) weight exceeds its actual

2 Documentation required: waybill

3 Documentation required: invoice

DHL Service & Rate Guide 2020: Malaysia

HOW TO SHIP WITH DHL EXPRESS

PREPARING YOUR SHIPMENT

These are the bank details that will be used

Importer (bill to) Receiver if different from Importer

Generic or broad descriptions are no longer Shipment reference

Total declared value/currency 5 Total net weight/kg(s)

by the exporting country to classify the

manufactured in more than one country,

DHL Service & Rate Guide 2020: Malaysia

HOW TO SHIP WITH DHL EXPRESS

PACKAGING YOUR SHIPMENT

For more information please refer to the Packing Guide

DHL Service & Rate Guide 2020: Malaysia

HOW TO SHIP WITH DHL EXPRESS

DHL Service & Rate Guide 2020: Malaysia

Our electronic solutions cover online and offline options, as well

The new DHL Express Mobile app lets you track

schedule a pickup, track shipments and pay bills more