DHL Express Thailand Service & Rate Guide

DHL EXPRESS
SERVICE & RATE

GUIDE 2020
THAILAND
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The International Services How to Ship Shipping Tools Zones and Rates
Specialists Page 4 with DHL Express Page 14 Page 15
Page 2 Page 10
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CONNECTING YOUR WORLD
Operating in
220+ countries and

territories worldwide 260+ aircraft
3,000+ 3,000+
facilities ights per day
fl
(commercial and
non-commercial)
300+
TAPA* certifications
400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
million+
shipments
34,000+
v ehicles (own, leased,
per year
subcontracted trucks
and vans)
100,000+ 84,000+
Service Points
employees
Figures are approximate as of the end of 2018

*TAPA = Transported Asset Protection Association
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DHL Service & Rate Guide 2020: Thailand
THE INTERNATIONAL SPECIALISTS

The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
Through our Certified International Specialist Program we This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the requisite you with your international shipping needs, and to see what best
knowledge they need to do their job competently and fits your needs from our wide range of products and services.
confidently – and that’s good news for both employees and Should you have any questions, please get in touch with your
customers. As Certified International Specialists you can rely on DHL Account Manager or visit us at dhl.co.th.
DHL Express as the experts in international express.
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SERVICES
Services
Export Import Domestic Optional Customs

E-commerce Surcharges
Services Services Services Services Services
Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express guarantee and is suitable for pieces up to 30kg and shipments
delivery company. up to 300kg.
DHL Express 12:00

With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee and allows for heavier pieces up
to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00

DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 84 26
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.co.th/express for details.

†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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SERVICES
Services

IMPORT SERVICES
With our DHL Express Worldwide Import product, you can import
shipments from over 220 countries and territories in the world.
This is more than any other express delivery company can offer.
What’s more, customers in, say, the USA can order an import from
China not just to the USA, but to other destinations as well. We call
this a third country shipment.
There is no need for local brokers or forwarders to get involved in

any part of the process. You are in full control, and able to manage
all aspects of your imports in a very simple way.
If you need a faster delivery, our DHL Express 12:00 and DHL
Express 9:00 services are available for import as well. You can order
an import from another country, to be delivered to your country or
any other destination, by using our dedicated electronic shipping
solution for imports. You will have one account number, one invoice
in a single currency and a fixed price that means you know exactly
what you will pay.
DOMESTIC SERVICES
If you want to ship documents or goods within your own country,
we can offer our Time Definite Domestic products with delivery
time guarantees of 12:00, 10:30, 9:00 or the end of the next
possible business day.
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SERVICES
Services

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
nn Global reach
reroute, release or conveniently collect from a DHL
nn Express options
Service Point. It is an innovative, easy-to-use, mobile-
nn Duties and taxes paid options and customs expertise
friendly service, especially for residential deliveries.
nn Late pick ups
nn Easy returns solutions
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
Fast, flexible and easy
available globally, meaning consistent service standards
Consumers expect everything ‘on demand’ – anytime, anywhere.
and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease. Scheduled delivery Signature release/
leave your signature
Leave with neighbor Collect from

or concierge Service Point
Alternative address Vacation hold
Discover and grow

Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.
Our customers go global with ease and speed, maximizing the

enormous potential of international e-commerce.
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SERVICES
Services

OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from GoGreen Climate Neutral View charges
non-standard deliveries and billing options to climate neutral This service is for customers who need a
shipping. You have the flexibility to choose the best service for reliable method to calculate their annual
your needs with our express delivery services worldwide. carbon emissions at a shipment level and
Contact Customer Services to learn more. subsequently offset these emissions
through approved environmental programs. The whole process
Duties and Taxes Paid View charges is verified annually by an independent body accredited by the
DHL Express can arrange for the shipper or a third party to be United Nations. DHL can also provide reports for either a high
billed for any duties and taxes payable at destination, rather level estimate or a detailed carbon footprint.
than the receiver of the shipment being billed. Charges apply
whenever the shipper requests that duties, taxes or other Change of Billing View charges
regulatory fees be billed outside of the destination country. This applies when a customer requests a change of defined
billing information on an already issued invoice, and which will
Dedicated Pickup and Delivery View charges result in a reissuing of the invoice and, in case of an account
If your business needs a dedicated vehicle to collect or deliver change, crediting of the old account and debiting of the new.
unusual shipments, or a pickup or delivery outside normal
business hours, we can arrange this. Neutral Delivery View charges
This service allows for the delivery of non-document shipments,
Shipment Preparation View charges without any value of the product being shared or exposed to
This is a convenient, fast and reliable service for seasonal the receiver, since the commercial invoice is removed prior
or irregular shipments that require extra resources for their to delivery.
preparation. DHL manages the entire process of waybill
preparation, content selection, labelling and packaging,
then sends the shipments to the designated domestic or
international addresses.
Shipment Insurance View charges

We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
event of physical damage or loss.
Extended Liability View charges

If you are sending valuable documents such as passports, visa
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
compensation in the case of loss or damage.
Direct Signature View charges

If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.
For a full list of optional services, please visit dhl.co.th/optional_services.

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SERVICES
Services

SURCHARGES
In order to maintain a consistently high level of service, in Lithium Batteries View charges
specific circumstances DHL Express levies a surcharge for A surcharge may apply per shipment when the handling and
exceptional activities, ensuring that these surcharges are fair for transportation of shipments involves Lithium Ion or Lithium
all of our customers. Metal batteries compliant with the appropriate IATA Packing
Instructions 966, 967, 969 and 970, Section II.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of each Limited Quantities View charges
shipment and any transportation related surcharges. It is A surcharge is applied per shipment when the ground handling
derived from publicly available fuel oil indices that are also and transportation of shipments involves substances and
shown on the DHL Express website at dhl.co.th/fuelsurcharge. commodities that are in Limited Quantities in compliance
The charge is calibrated every month to the oil price that was with ADR regulations and which are restricted from air
current two months prior to the billing month. The Fuel transportation. Such dangerous goods are restricted to no
Surcharge applies to domestic and international shipments. more than 30kg per piece and are accepted from approved
shippers only.
Remote Area View charges
This surcharge applies when a shipment is collected from Dry Ice UN1845 View charges
or delivered to a location that is distant or difficult to serve. A service charge will be applied for the handling and
The Remote Area surcharge applies to international and transportation of Dry Ice UN1845, which is used as a freezing
domestic shipments. agent for non-dangerous goods.
Overweight Piece View charges Address Correction View charges

A fixed surcharge is applied to every piece, including a This fixed surcharge is applied to any shipment that has an
pallet that exceeds a scale or volumetric weight of 70kg. incorrect delivery address at the time of pickup and the delivery
The Overweight Piece surcharge applies to domestic and cannot be fulfilled after making efforts at the destination to
international shipments. determine the correct address. This surcharge applies to
domestic and international shipments.
Oversize Piece View charges
This fixed surcharge applies to every piece, including a pallet, Data Entry View charges
with a single dimension in excess of 120cm. The Oversize Piece This fixed surcharge applies for each shipment consigned with
surcharge applies to domestic and international shipments. non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.
Non-Stackable Pallet View charges
This fixed surcharge is applied to every pallet within a shipment Security Charges View charges
that cannot be stacked, either on request by the shipper, or Additional surcharges may apply when shipping from or to a
because of its shape, content or packaging. This surcharge destination country where DHL is operating at elevated risk due
applies to domestic and international shipments. to continuous state of war, civil unrest, or continuous threats
from terrorism (Elevated Risk), or when shipping to a
Dangerous Goods View charges destination country that is subject to trade restrictions imposed
DHL can carry acceptable quantities of dangerous goods or by the UN Security Council (Restricted Destination).
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.
For a full list of surcharges, please visit dhl.co.th/surcharges.

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SERVICES
Services

CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with operated within a country or customs union, and is necessary
extensive knowledge and experience of dealing with customs prior to final clearance by the importer or designated broker.
topics worldwide. For your peace of mind, we provide a wide Bonded Transit applies to both export and import shipments
range of customs support for standard as well as non-routine whenever DHL is required to open, manage or report any form
customs-clearance processes. By making sure that clearance is of transfer under bond using our own guarantee.
a smooth and efficient process, we ensure your shipments arrive
as quickly as possible, and leave you free to focus on your core Export Declaration View charges
business. With our online tool (tas.dhl.com) we provide essential Applies in countries where an export declaration is required
customs information to help you prepare your shipments. for shipments containing controlled commodities or exceeding
a certain value threshold or weight. Depending on origin
Disbursement View charges country, shippers that submit a declaration online may avoid
At the receiver’s request, DHL credit or cash is used to fund the the local charge.
clearance, duty and tax charges relating to a shipment or piece,
instead of the receiver using their own bond or credit line. Release to Broker View charges
The customs process is accelerated, with DHL making prompt At shipper or importer request, the release of a DHL Express
payment of relevant charges while the receiver defers payment shipment to the customers designated customs broker of
until an agreed date. choice. DHL will transfer the responsibility for a shipment and
related customs documentation to the customer’s nominated
Advance Payment View charges broker for clearance and last mile delivery.
The service covers any import of a non-document shipment for
which DHL has paid or used its customs credit line advancing Clearance Data Modification View charges
customs duties, taxes or regulatory charges on behalf of those A surcharge applies in case the customs declared value of a
importers with whom DHL has no contract. The charge is based shipment requires modification either before or during the
on the credit advanced or guaranteed and is subject to a customs clearance process.
standard minimum.
Multiline Entry View charges
Formal Clearance View charges A service charge will be assessed for multiline item entries with
Applied in selected countries, when importing goods with an more than five lines. An example would be – one shipment with
aggregated declaration value or weight exceeding the limits set multiple products or multiple invoices. All products require
by destination customs authorities, or due to other regulatory identification and must be classified under separate harmonized
requirements are excluded from routine clearance procedures. tariff numbers.
Bonded Storage View charges Temporary Import/Export View charges

Storage charges apply when the shipment cannot be released by When requested by the shipper or importer, DHL prepares the
customs due to inaccurate or missing paperwork. Charges take merchandise or goods for their temporary export and later
effect three calendar days after the freight arrival date or broker import. Raw or semi-finished materials can be imported into a
notification, whichever is later. The charge applies to the duty Customs’ approved Export Processing Zone or Free Trade Zone
and taxes payer. for value adding activities, providing the finished goods are
subsequently exported.
Bonded Transit View charges
A bonded shipment occurs when DHL is requested to move
non-document foreign-origin goods to a location other than the
regular DHL gateway at destination. Bonded Transit is normally
For a full list of customs charges, please visit dhl.co.th/customs_services.

10
HOW TO SHIP WITH DHL EXPRESS

Services
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1 Shipment weight
Please weigh and measure your shipment. If you are
sending a large but lightweight shipment, where its
Height
volumetric (dimensional) weight exceeds its actual

weight, the cost of the shipment is calculated on the space
your consignment takes up on the aircraft. This is a Length
standard IATA method. To calculate the volumetric weight Width
of your shipment, simply multiply the length by height by
width in centimeters, then divide the total sum by 5,000
for each piece in the shipment. Any piece in the shipment
may be re-weighed and/or re-measured by DHL to
confirm this calculation.
2 Documentation required: waybill

All shipments sent with DHL Express need to have a fully
completed DHL waybill or label securely attached to each
piece. This will enable the successful movement of your
shipment through the DHL network. Each waybill or label
is individually numbered to allow you to track your
shipment from collection through to delivery. Your
shipment may also need to be accompanied by customs
documentation, such as a commercial or proforma
invoice, as well as additional paperwork depending on the
contents and value of the shipment and the country you
are sending to.
3 Documentation required: invoice

A commercial or proforma invoice is required when
sending non-document shipments to countries and
territories outside your origin country or customs union.
This is essentially a declaration containing all the details
of a transaction and is used by customs authorities to
assess if duties or taxes are payable. A commercial invoice
is used when goods are part of a commercial transaction
or intended for resale. A proforma invoice is used when
sending goods of no commercial value (for example,
when sending samples).
11

Services
PREPARING YOUR SHIPMENT

Your invoice will require the following details:
Exporter Commercial
1
BANK DETAILS Tax ID/VAT number
Invoice
These are the bank details that will be used

Date
for the transaction between the seller and Bank details
1
Waybill number
buyer. These details are not required for
Invoice number
non-commercial/proforma invoices. Exporter code
Importer (bill to) Receiver if different from Importer

2
DESCRIPTION Tax ID/VAT number
Generic or broad descriptions are no longer Shipment reference

permitted and are likely to cause delays.
Descriptions should include the items, how Full 2 Commodity Item Unit value Subtotal Net weight Country of
description code quantity [Currency] value manufacture/
many there are, what they are made of, and of goods 3 [Currency] origin
4
what they will be used for. For example,
describing items as ‘samples’, ‘parts’ or
‘spares’ is not acceptable for customs
Freight
classification, safety and security reasons.
Insurance
Total declared value/currency 5 Total net weight/kg(s)

3
COMMODITY CODE
This is the product identification code used Total pieces Total gross weight/kg(s)
by the exporting country to classify the

goods to be exported. It assists clearance 6 Type of export
7 Incoterms
and avoids delays.
8 Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
4
COUNTRY OF MANUFACTURE/ORIGIN
Position in company Signature
This relates to the place of manufacture,
not the country of export. If items are Company stamp
manufactured in more than one country,

please list the origins.
5
TOTAL DECLARED VALUE 7
INCOTERM
This is the total value of the transaction for Insert the Incoterm that best describes the
customs purposes based on the Incoterm terms of the transaction. For example, DAP
selected. The total declared value should (Delivered At Place).
include freight and insurance charges
if the seller is responsible for these two 8 REASON
FOR EXPORT
elements. This could be: For Sale; For Repair; After
Repair; Gift; Sample; Personal Use Not
6
TYPE OF EXPORT For Resale; Replacement; Intercompany
The options are: (1) Permanent; Transfer; or Personal Effects.
(2) Temporary; and (3) Repair & Return.
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Services
PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
nn If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
nn Securely fix the waybill to the shipment. The waybill can be additional prohibited items specified by the country of
thought of as the shipment’s airline ticket and it will delay destination. DHL may at its sole discretion refuse to carry other
delivery if it becomes separated from your shipment items not listed below.
nn The barcodes on the waybill are scanned at numerous nn All Samsung Galaxy Note7 and Samsung Note7 devices
points during your shipment’s journey. Please ensure nn Bullion (of any precious metal)
the barcode is flat and not covered by tape, shrinkwrap nn Cash (legal tender – bank notes, currency notes and coins)
or strapping nn Complete firearms, ammunition, explosives/explosive
nn Place the waybill on the top or side of your shipment devices including inert explosives and test pieces, air guns,
and please ensure it does not overlap the corners or replica and imitation firearms
edges of boxes nn Human remains or ashes in any form
nn Use adequate protective wrapping for fragile or delicate nn Hunting (animal) trophies, animal parts such as ivory and
items and ensure they are packed as far away as possible shark’s fin, animal remains or ashes, or animal by-products
from the corners of boxes and derived products not intended for human
nn To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES
attention to the packaging of sharp items. There should not Convention and/or local law
be any possibility of the contents piercing the packaging nn Illegal goods, such as counterfeit goods and narcotics
nn Any individual pieces over 70kg should be placed on a nn Live animals (including but not limited to mammals,
pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects,
necessary to place the individual pieces on a pallet unless larvae and pupae)
they exceed 70kg. For example, a shipment comprising nn Loose lithium metal batteries under IATA PI968 section II
four 25kg pieces does not have to be placed on a pallet nn Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes.
The items available include:
nn Flyer bags
nn Cardboard document envelopes
nn Boxes in a range of sizes
nn Tubes
nn Bottle boxes
For more information please refer to the Packing Guide

available on dhl.co.th/packingguide.
13

Services
Restricted Items Air Transport Association regulations (“IATA”), the

The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations. Applicable to all shipments valued in excess of
approved for carriage will be recorded in writing with the EUR 500,000
customer. nn Financial and monetary commodities – examples include
nn Air guns, tasers, imitation or replica firearms, firearm parts but are not limited to activated SIM cards for mobile
and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
nn Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of EUR 500,000 Applicable to all shipments valued in excess of
nn Banderols/Tax stickers with a shipment value in excess of EUR 500,000
EUR 500,000 nn Furs
nn Cannabis for medicinal purposes from bona fide nn Jewellery and watches and with individual values in excess
pharmaceutical manufacturers with appropriate licences of EUR 5,000. The shipment must not exceed EUR 100,000
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
PAYING FOR YOUR SHIPMENT
nn Cigarettes, cigars, tobacco products and electronic
You can pay for DHL Express services either with cash, a credit
cigarettes with a shipment value in excess of EUR 500,000
card or by bank transfer. You can open an account with DHL
nn Commemorative coins and medals with an individual value
Express to pay via bank transfer; and all account customers
or total shipment value of EUR 2,000 or more are restricted
receive invoices on a pre-agreed basis. For more details, please
for carriage
get in touch with a Customer Service Advisor at your local
nn Dangerous/hazardous goods including but not limited to
DHL Express office or go to dhl.co.th/en/express/shipping/
perfumes, aftershaves, aerosols, flammable substances,
open_account.
dry ice, biological substances, UN classified dangerous
goods and any goods specified as such under International
14
SHIPPING TOOLS
Services
SHIPPING TOOLS
Making shipping easier It is a Windows-based system, which is easy to use yet very
DHL Express offers a choice of electronic tools to suit even the powerful – enabling you to handle everything from regular
most demanding requirements. We invest continually in market- mailshots to multi-stage shipping processes.
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.
Our electronic solutions cover online and offline options, as well

as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.
The new DHL Express Mobile app lets you track

your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Point for parcel drop off or collection, and quickly
MyDHL+ re-imagines the way the shipping business check shipping rates too – right on your smartphone.
does business, by combining the tools and services Advanced GPS location services and camera barcode
our customers use most. With its mobile friendly and scanning are also available. Download DHL Express
intuitive interface, customers can now import, export, Mobile today, on Android or iPhone.
schedule a pickup, track shipments and pay bills more

quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.com.
Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
DHL.com warehouse or customer service application. This provides global
Our website provides a comprehensive guide to DHL Express shipment tracking while making it faster and easier to access
shipping services, as well as transport news, service updates information about transit times, rates and courier bookings.
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking, Specific solutions
tracking and a volumetric weight calculator. DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Easyship Collect & Return services. For more information, please contact
This is an offline advanced shipment management tool for any your DHL Account Manager or local Customer Service team.
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
15
ZONES AND RATES

Services
Calculate the Price Optional Customs Service Capability Export Import

Surcharges
of Your Shipment Services Services and Rating Zones Services Services
CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
1 Decide which service best suits your

needs (see page 4 for international
services) and weigh your shipment (see
page 10 and dhl.co.th/volumetricweight)
2 Determine the rating zone of the origin or

destination (see pages 17 and 18)
3 Find the rate using the rating zone and

weight of your shipment (see page 19 for
exports and page 21 for imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment THB690
Dedicated Pickup Per shipment Case by case with a minimum charge of THB1,500
Dedicated Delivery Per shipment Case by case with a minimum charge of THB1,500
Shipment Preparation Per shipment THB800
Shipment Insurance By shipment value THB450 or 2% of stated shipment value if higher
Extended Liability Per shipment THB150
Direct Signature Per shipment THB200
GoGreen Climate Neutral By shipment weight Minimum THB5 per shipment or THB4.6 per kg, if higher
Change of Billing Per invoice THB450
Neutral Delivery Per shipment THB690
For a full list of optional services, please visit our website at dhl.co.th/optional_services.
16
ZONES AND RATES

Services

Surcharges
SURCHARGES
Surcharges View explanation Charging method Charge
Percentage of transportation and additional

Fuel Surcharge Per shipment
charges, as per index; details here
THB18.5 per kg
Remote Area By shipment weight
THB800 minimum per shipment
Additional Handling
Overweight Piece Per piece THB3,000
Oversize Piece Per piece THB3,000
Non-Stackable Pallet Per piece THB6,000
Dangerous Goods
Full Dangerous Goods Per shipment THB3,000
Lithium Ion PI965 Per shipment THB3,000
Lithium Ion PI966 Per shipment THB250
Lithium Ion PI967 Per shipment Free of charge
Lithium Metal PI969 Per shipment THB200
Lithium Metal PI970 Per shipment Free of charge
Limited Quantities Per shipment THB800
Dry Ice (UN1845) Per shipment THB450
Consumer Goods ID8000 Per shipment THB800
Address Correction Per shipment THB400
Data Entry Per shipment THB150
Security Charges
Elevated Risk Per shipment THB800
Restricted Destination Per shipment THB1,200
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Disbursement Per shipment Min THB200, or 2% of the credit advanced if higher

Advance Payment Per shipment Min THB200, or 2% of the credit advanced if higher
Formal Clearance Per shipment THB250
Per shipment, per day from third From third calendar day onwards, THB2 per kg
Bonded Storage
calendar day onwards THB200 minimum per shipment
Bonded Transit Per shipment THB600
Export Declaration Per shipment THB300
Release to Broker Per shipment THB350
Clearance Data Modification Per shipment THB2,500
THB20 per additional line from 10th line
Multiline Entry Per additional line from 10th line
THB2,000 maximum per shipment
Temporary Import/Export Per shipment THB600
Please visit our website for a full list of surcharges and customs services.
17
ZONES AND RATES

Services

Surcharges
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL

Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan 9 P P Dominican Republic 9 P P
Albania 8 P P Ecuador 9 P Doc P
Algeria 9 P P Egypt 9 P Doc P
American Samoa 9 P P El Salvador 9 P P
Andorra 8 P P Eritrea 9 P P
Angola 9 P P P Estonia 7 P P P
Anguilla 9 P P Ethiopia 9 P P
Antigua 9 P P Falkland Islands 8 P P
Argentina 9 P P P Faroe Islands 8 P P
Armenia 8 P P Fiji 9 P P
Aruba 9 P P Finland 7 P P P
Australia 3 P P P P France 7 P P P P
Austria 7 P P P P French Guyana 9 P P
Azerbaijan 8 P P Gabon 9 P Doc P
Bahamas 9 P P Gambia 9 P P
Bahrain 8 P P P Georgia 8 P P
Bangladesh 5 P P Germany 7 P P P P
Barbados 9 P P Ghana 9 P P
Belarus 8 P P Gibraltar 8 P P P
Belgium 7 P P P P Greece 7 P P P
Belize 9 P P Greenland 8 P P
Benin 9 P P Grenada 9 P P
Bermuda 9 P P Guadeloupe 9 P P
Bhutan 5 P P Guam 9 P P
Bolivia 9 P P Guatemala 9 P Doc P
Bonaire 9 P P Guernsey 8 P P Doc P
Bosnia and Herzegovina 8 P P Guinea Republic 9 P P
Botswana 9 P P Guinea-Bissau 9 P P
Brazil 9 P P P Guinea-Equatorial 9 P P
Brunei 3 P P Guyana (British) 9 P P
Bulgaria 7 P P P Haiti 9 P P
Burkina Faso 9 P Doc P Honduras 9 P P
Burundi 9 P P Hong Kong 1 P P P P
Cambodia 3 P Doc P Hungary 7 P P P
Cameroon 9 P P P Iceland 8 P P P
Canada 6 P P P India 5 P Doc P
Canary Islands, The 8 P P Indonesia 3 P P
Cape Verde 9 P P Iran (Islamic Republic of) 9 P P
Cayman Islands 9 P P Iraq 9 P P
Central African Republic 9 P P Ireland, Republic of 7 P P P P
Chad 9 P P Israel 8 P P
Chile 9 P P P Italy 7 P P P P
China, Peoples Republic *1 2 P Doc P Jamaica 9 P P
China, Peoples Republic *2 3 P Doc P Japan 4 P P P
Colombia 9 P P P P Jersey 8 P P Doc P
Comoros 9 P P Jordan 8 P Doc P
Congo 9 P P Kazakhstan 8 P P P
Congo, Democratic Republic 9 P Doc P Kenya 9 P P P
Cook Islands 9 P P Kiribati 9 P P
Costa Rica 9 P P Korea, Republic (South K.) 9 P P P
Cote D Ivoire 9 P Doc P Korea, D.P.R (North K.) 4 P P
Croatia 7 P P Kosovo 8 P P
Cuba 9 P P Kuwait 8 P P P
Curacao 9 P P Kyrgyzstan 8 P P
Cyprus 7 P Doc P Lao People's Dem. Republic 3 P P
Czech Republic, The 7 P P P P Latvia 7 P P
Denmark 7 P P P P Lebanon 9 P P P
Djibouti 9 P P Lesotho 9 P P
Dominica 9 P P Liberia 9 P P
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL
Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
*China 1 includes: Guangzhou (CAN), Dongguan (DGM), Fuzhou (FOC), South China Area (HAK), Chaoshan & Huizhou (SWA), Shenzhen (SZX), Fujian Province (XMN),
Zhujiang Delta Area (ZUH). *China 2 includes the rest of China that are not in China 1 above.
18
ZONES AND RATES

Services

Surcharges
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL

Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Libya 9 P P Saudi Arabia 8 P P P
Liechtenstein 7 P P Senegal 9 P P P
Lithuania 7 P Doc P Serbia, Republic of 8 P P
Luxembourg 7 P P P P Seychelles 9 P P
Macau 1 P Doc P Sierra Leone 9 P P
Madagascar 9 P P P Singapore 1 P P P P
Malawi 9 P P Slovakia 7 P P P P
Malaysia 1 P P P Slovenia 7 P P Doc P
Maldives 9 P P Solomon Islands 9 P P
Mali 9 P P Somalia 9 P P
Malta 7 P P Somaliland, Rep (N. Somalia) 9 P P
Marshall Islands 9 P P South Africa 8 P P P
Martinique 9 P P South Sudan 9 P P
Mauritania 9 P P Spain 7 P P Doc P
Mauritius 9 P P Sri Lanka 5 P P P
Mayotte 9 P P St. Barthelemy 9 P P
Mexico 6 P P St. Eustatius 9 P P
Micronesia, Federated States 9 P P St. Helena 9 P P
Moldova, Republic of 8 P P St. Kitts 9 P P
Monaco 7 P P St. Lucia 9 P P
Mongolia 5 P P St. Maarten 9 P P
Montenegro, Republic of 8 P P St. Vincent 9 P P
Montserrat 9 P P Sudan 9 P P
Morocco 9 P P Suriname 9 P P
Mozambique 9 P Doc P Swaziland 9 P P
Myanmar 3 P P Sweden 7 P P P P
Namibia 9 P Doc P Switzerland 7 P P P P
Nauru, Republic of 9 P P Syria 9 P P
Nepal 5 P Doc P Tahiti 9 P P
Netherlands, The 7 P P P P Taiwan 3 P P P P
Nevis 9 P P Tajikistan 8 P P
New Caledonia 9 P P Tanzania 9 P P
New Zealand 3 P P P Thailand 0
Nicaragua 9 P P Timor Leste 9 P P
Niger 9 P P Togo 9 P P
Nigeria 9 P P Tonga 9 P P
Niue 9 P P Trinidad and Tobago 9 P P
North Macedonia 8 P P Tunisia 9 P P
Northern Mariana Islands 9 P P Turkey 8 P P P
Norway 8 P P P Turkmenistan 8 P P
Oman 8 P P P Turks and Caicos Islands 9 P P
Pakistan 5 P Doc P Tuvalu 9 P P
Palau 9 P P Uganda 9 P Doc P
Panama 9 P P Ukraine 8 P P
Papua New Guinea 5 P P United Arab Emirates 8 P P P
Paraguay 9 P P P United Kingdom 7 P P P P
Peru 9 P Doc P United States of America 6 P P P
Philippines, The 3 P P P P Uruguay 9 P P
Poland 7 P P Doc P Uzbekistan 8 P P
Portugal 7 P P P P Vanuatu 9 P P
Puerto Rico 9 P P Vatican City State 7 P P
Qatar 8 P Doc P Venezuela 9 P P
Reunion, Island of 9 P P Vietnam 3 P Doc P
Romania 7 P P P Virgin Islands (British) 9 P P
Russian Federation, The 8 P P Virgin Islands (US) 9 P P
Rwanda 9 P P Yemen, Republic of 9 P P
Samoa 9 P P Zambia 9 P P P
San Marino 7 P P Zimbabwe 9 P Doc P
Sao Tome and Principe 9 P P
doc = document contents only P = document and non-document contents

For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL
Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
19
ZONES AND RATES

Services

Surcharges
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9
Documents only up to 2kg
0.5 745 745 924 1,011 1,023 1,196 1,297 1,843 2,604
1 1,148 1,220 1,443 1,545 1,722 1,858 2,005 2,882 3,950
1.5 1,616 1,712 2,054 2,144 2,365 2,520 2,781 3,868 5,296
2 2,084 2,204 2,665 2,743 3,008 3,182 3,557 4,854 6,642
Documents from 2.5kg and non-documents from 0.5kg
0.5 1,891 1,891 2,019 2,050 2,153 2,153 2,464 3,235 4,235
1 2,119 2,119 2,358 2,394 2,522 2,522 2,942 4,017 5,142
1.5 2,347 2,347 2,697 2,738 2,910 2,915 3,418 4,794 6,076
2 2,575 2,575 3,036 3,082 3,298 3,308 3,894 5,571 7,010
2.5 2,859 2,859 3,375 3,426 3,696 3,708 4,370 6,348 7,944
3 3,077 3,077 3,604 3,659 3,992 4,003 4,840 7,027 8,705
3.5 3,295 3,295 3,833 3,892 4,288 4,298 5,310 7,706 9,466
4 3,513 3,513 4,062 4,125 4,584 4,593 5,780 8,385 10,227
4.5 3,731 3,731 4,291 4,358 4,880 4,888 6,250 9,064 10,988
5 3,949 3,949 4,520 4,591 5,176 5,183 6,720 9,743 11,749
5.5 4,057 4,140 4,753 4,845 5,382 5,479 7,096 10,293 12,326
6 4,165 4,331 4,986 5,099 5,588 5,775 7,472 10,843 12,903
6.5 4,273 4,522 5,219 5,353 5,794 6,071 7,848 11,393 13,480
7 4,381 4,713 5,452 5,607 6,000 6,367 8,224 11,943 14,057
7.5 4,489 4,904 5,685 5,861 6,206 6,663 8,600 12,493 14,634
8 4,597 5,095 5,918 6,115 6,412 6,959 8,976 13,043 15,211
8.5 4,705 5,286 6,151 6,369 6,618 7,255 9,352 13,593 15,788
9 4,813 5,477 6,384 6,623 6,824 7,551 9,728 14,143 16,365
9.5 4,921 5,668 6,617 6,877 7,030 7,847 10,104 14,693 16,942
10 5,029 5,859 6,850 7,131 7,236 8,143 10,480 15,243 17,519
11 5,067 5,901 7,110 7,369 7,498 8,359 10,780 15,559 18,165
12 5,105 5,943 7,370 7,607 7,760 8,575 11,080 15,875 18,811
13 5,143 5,985 7,630 7,845 8,022 8,791 11,380 16,191 19,457
14 5,181 6,027 7,890 8,083 8,284 9,007 11,680 16,507 20,103
15 5,219 6,069 8,150 8,321 8,546 9,223 11,980 16,823 20,749
16 5,257 6,111 8,410 8,559 8,808 9,439 12,280 17,139 21,395
17 5,295 6,153 8,670 8,797 9,070 9,655 12,580 17,455 22,041
18 5,333 6,195 8,930 9,035 9,332 9,871 12,880 17,771 22,687
Table continues overleaf

20
ZONES AND RATES

Services

Surcharges
Export rates by zone and product
DHL EXPRESS WORLDWIDE

19 5,371 6,237 9,190 9,273 9,594 10,087 13,180 18,087 23,333
20 5,409 6,279 9,450 9,511 9,856 10,303 13,480 18,403 23,979
21 5,659 6,493 9,904 9,965 10,310 10,837 14,126 19,169 24,963
22 5,909 6,707 10,358 10,419 10,764 11,371 14,772 19,935 25,947
23 6,159 6,921 10,812 10,873 11,218 11,905 15,418 20,701 26,931
24 6,409 7,135 11,266 11,327 11,672 12,439 16,064 21,467 27,915
25 6,659 7,349 11,720 11,781 12,126 12,973 16,710 22,233 28,899
26 6,909 7,563 12,174 12,235 12,580 13,507 17,356 22,999 29,883
27 7,159 7,777 12,628 12,689 13,034 14,041 18,002 23,765 30,867
28 7,409 7,991 13,082 13,143 13,488 14,575 18,648 24,531 31,851
29 7,659 8,205 13,536 13,597 13,942 15,109 19,294 25,297 32,835
30 7,909 8,419 13,990 14,051 14,396 15,643 19,940 26,063 33,819
40 8,400 8,920 15,440 15,720 15,880 19,920 22,600 27,680 35,760
50 10,500 11,150 19,300 19,650 19,850 24,900 28,250 34,600 44,700
60 12,600 13,380 23,160 23,580 23,820 29,880 33,900 41,520 53,640
70 14,700 15,610 27,020 27,510 27,790 34,860 39,550 48,440 62,580
For each additional 0.5kg
Above 10 19 21 130 119 131 108 150 158 323
Above 20 125 107 227 227 227 267 323 383 492
For each multiplier 1kg
30.1 - 70.0 210 223 386 393 397 498 565 692 894
70.1 - 300.0 158 189 386 395 365 502 505 588 791
300.1 - 1,000* 174 207 423 433 400 550 554 644 864
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 84 countries worldwide.
Add 200 THB to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 26 countries
worldwide. Add 800 THB to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in THB and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.co.th/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.co.th/packingguide. These network restrictions are subject to change with 30 days’ notice.
21
ZONES AND RATES

Services

Surcharges
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Documents only up to 2kg
0.5 857 857 1,065 1,165 1,176 1,377 1,493 2,124 2,997
1 1,322 1,403 1,662 1,778 1,981 2,138 2,307 3,321 4,546
1.5 1,860 1,968 2,366 2,467 2,722 2,899 3,200 4,458 6,095
2 2,398 2,533 3,070 3,156 3,463 3,660 4,093 5,595 7,644
Documents from 2.5kg and non-documents from 0.5kg
0.5 2,174 2,174 2,324 2,358 2,478 2,478 2,833 3,722 4,870
1 2,437 2,437 2,714 2,753 2,903 2,903 3,384 4,625 5,924
1.5 2,700 2,700 3,104 3,148 3,351 3,355 3,933 5,517 6,997
2 2,963 2,963 3,494 3,543 3,799 3,807 4,482 6,409 8,070
2.5 3,290 3,289 3,884 3,939 4,255 4,266 5,031 7,297 9,141
3 3,540 3,538 4,147 4,207 4,596 4,606 5,570 8,082 10,021
3.5 3,790 3,787 4,410 4,475 4,937 4,946 6,109 8,867 10,901
4 4,040 4,036 4,673 4,743 5,278 5,286 6,648 9,652 11,781
4.5 4,290 4,285 4,936 5,011 5,619 5,626 7,187 10,437 12,661
5 4,540 4,534 5,199 5,279 5,960 5,966 7,726 11,222 13,541
5.5 4,664 4,757 5,468 5,573 6,196 6,306 8,161 11,854 14,205
6 4,788 4,980 5,737 5,867 6,432 6,646 8,596 12,486 14,869
6.5 4,912 5,203 6,006 6,161 6,668 6,986 9,031 13,118 15,533
7 5,036 5,426 6,275 6,455 6,904 7,326 9,466 13,750 16,197
7.5 5,160 5,649 6,544 6,749 7,140 7,666 9,901 14,382 16,861
8 5,284 5,872 6,813 7,043 7,376 8,006 10,336 15,014 17,525
8.5 5,408 6,095 7,082 7,337 7,612 8,346 10,771 15,646 18,189
9 5,532 6,318 7,351 7,631 7,848 8,686 11,206 16,278 18,853
9.5 5,656 6,541 7,620 7,925 8,084 9,026 11,641 16,910 19,517
10 5,780 6,764 7,889 8,219 8,320 9,366 12,076 17,542 20,181
11 5,824 6,808 8,187 8,491 8,622 9,614 12,422 17,904 20,923
12 5,868 6,852 8,485 8,763 8,924 9,862 12,768 18,266 21,665
13 5,912 6,896 8,783 9,035 9,226 10,110 13,114 18,628 22,407
14 5,956 6,940 9,081 9,307 9,528 10,358 13,460 18,990 23,149
15 6,000 6,984 9,379 9,579 9,830 10,606 13,806 19,352 23,891
16 6,044 7,028 9,677 9,851 10,132 10,854 14,152 19,714 24,633
17 6,088 7,072 9,975 10,123 10,434 11,102 14,498 20,076 25,375
18 6,132 7,116 10,273 10,395 10,736 11,350 14,844 20,438 26,117
Table continues overleaf

22
ZONES AND RATES

Services

Surcharges
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

19 6,176 7,160 10,571 10,667 11,038 11,598 15,190 20,800 26,859
20 6,220 7,204 10,869 10,939 11,340 11,846 15,536 21,162 27,601
21 6,508 7,454 11,391 11,461 11,866 12,460 16,276 22,048 28,733
22 6,796 7,704 11,913 11,983 12,392 13,074 17,016 22,934 29,865
23 7,084 7,954 12,435 12,505 12,918 13,688 17,756 23,820 30,997
24 7,372 8,204 12,957 13,027 13,444 14,302 18,496 24,706 32,129
25 7,660 8,454 13,479 13,549 13,970 14,916 19,236 25,592 33,261
26 7,948 8,704 14,001 14,071 14,496 15,530 19,976 26,478 34,393
27 8,236 8,954 14,523 14,593 15,022 16,144 20,716 27,364 35,525
28 8,524 9,204 15,045 15,115 15,548 16,758 21,456 28,250 36,657
29 8,812 9,454 15,567 15,637 16,074 17,372 22,196 29,136 37,789
30 9,100 9,704 16,089 16,159 16,600 17,986 22,936 30,022 38,921
40 9,640 10,240 17,720 18,080 18,280 22,920 25,960 31,840 41,040
50 12,050 12,800 22,150 22,600 22,850 28,650 32,450 39,800 51,300
60 14,460 15,360 26,580 27,120 27,420 34,380 38,940 47,760 61,560
70 16,870 17,920 31,010 31,640 31,990 40,110 45,430 55,720 71,820
For each additional 0.5kg
Above 10 22 22 149 136 151 124 173 181 371
Above 20 144 125 261 261 263 307 370 443 566
For each multiplier 1kg
30.1 - 70.0 241 256 443 452 457 573 649 796 1,026
70.1 - 300.0 182 217 443 454 419 577 580 676 908
300.1 - 1,000* 200 238 486 498 460 632 636 740 992
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 84 countries worldwide.
Add 200 THB to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 26 countries
worldwide. Add 800 THB to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in THB and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.co.th/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.co.th/packingguide. These network restrictions are subject to change with 30 days’ notice.
SERVICE POINT DETAILS
Find your nearest DHL Service Point here.
Makkasan New Phetburi Rd. Rama III Rd. Bangkae Kanchanpisek Rd. Don Muang (Vibhavadi-Rangsit)
6 Lim Klong Bangkapi Rd, 1035 Rama III Road Chongnonsi, 21/3 Moo 7, Kanchanapisek Road, 36/20 Vibhavadi-Rangsit RD
Bangkapi, Huaykwang, Yannawa, Bangkae, (Nearby Porsche Showroom),
Bangkok 10320 Bangkok 10120 Bangkok 10160 Sanambin, Donmueng,
Tel: +662-684-8200 Tel: +662-684-8000 Tel +662-805-6200 Bangkok 10210
Tel: +662-791-9000
Working hours: Working hours: Working hours:
Mon-Fri 9.0AM - 6.00PM Mon-Sat 9.00AM-6.00PM Mon-Sat 9.00AM-6.00PM Working hours:
Sat 10.30AM - 6.00PM Sun 10.00AM-5.00PM Sun 11.00AM-4.00PM Mon-Sat 09.00AM-6.00PM
Sun 10.30AM - 4.00 Sun 9.30AM-3.00PM
Chiang Mai Lamphun Cholburi - Lamchabang Nakorn Ratchasrima

201 Mahidol Rd, Tumbon Haiya 219 Moo 4, Northern Region 789/51 Pinthong Industrial Estate, 299/2-6 Moo 2, Mittraparb Road,
Amphur Muang, Industrial Estate, Moo 1, Nong Koh-Lam Chabang Tambol Maklua Mai,
Chiang Mai 50100 Banklang, Muang, Road, Nong Kham, Amphur Sungnern,
Tel: +6652-005-800 Lamphun 51000 Sriracha, Nakhonratchasima 30170
Tel: +66 53 582 672 Chonburi 20280 Tel: +66 44 938 808
Working hours: Tel: +6633-045-900
Mon-Sat 9.00AM-6.00PM Working hours: Working hours:
Mon-Sat 9.00AM-4.00PM Working hours: Mon-Sat 9.00AM-3.00PM
Mon-Sat 9.00AM-6.00PM
Phuket Songkhla - Hadyai Ayutthaya (North Bangkok) Bangna

66/36 Moo 7 Thepkasattri Road, 155/5 Supasanrangsan Rd.,T. 63/12 M.8 Phaholyothin Rd., 2/31-34 Moo 1,Bangna-Trat Road
T.Thepkasattri A.Thalang, Hatyai, A.Hatyai, Chiengraknoi, Bangpa-in, Tambol Bangchalong, Amphur
Phuket 83110 Songkhla 90250 Ayutthaya 13180 Bangphil,
Tel: +66 76 563 500 Tel: +66 74 342028-9 Tel: +6635-249-300 Samutprakarn 10540
Tel:+66 2 725 5400
Working hours: Working hours: Working hours:
Mon-Sat 9.00AM-5.00PM Mon-Fri 9.00AM-5.00PM Mon-Sat 9.00AM-6.00PM Working hours:
Sat 9.00AM-3.00PM Sun 9.30AM-3.00PM Mon-Fri 9.00AM-7.00PM
Sat 9.00AM-6.00PM
Sun 10.00AM-5.00PM
Bang Prakong (Amata) Prachinburi Tak (Mae Sot)

76/5 Moo 1 Thambol Bang Wua 718 Moo 10, Tha Tum, Tha Sai Luat, Mae Sot,
Amphur Bangprakong Srimahapho, Tak 63110
Chasengsao Province 24130 Prachin Buri 25140 Tel: +66 55 544167
Tel: +66 33 020 500 Tel: +66 37 218739
Working hours:
Working hours: Working hours: Mon-Fri 9.00AM-6.00PM
Mon-Sat 9.00AM-6.00PM Mon-Sat 9.30AM-4.00PM Sat 9.00AM-5.00PM
Sun 9.30AM-3.00PM
DHL Express International (Thailand) Ltd.

319 Chamchuri Square Building. Floor 22&23
Phayathai Road, Khwaeng Pathumwan
Khet Pathumwan
Bangkok 10330
For contact details of the DHL Express office nearest to you, please visit our website at dhl.co.th
or call the customer service hotline on +66 2 345 5000
Valid: 1st January 2020
The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.

DHL Express Thailand Service & Rate Guide

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DHL EXPRESS

SERVICE & RATE

CONNECTING YOUR WORLD

220+ countries and

Figures are approximate as of the end of 2018

DHL Service & Rate Guide 2020: Thailand

THE INTERNATIONAL SPECIALISTS

DHL Service & Rate Guide 2020: Thailand

Export Import Domestic Optional Customs

DHL Express 12:00

Our international services at a glance

DHL Express DHL Express 9:00

*Additional terms and conditions apply – see dhl.co.th/express for details.

DHL Service & Rate Guide 2020: Thailand

Export Import Domestic Optional Customs

There is no need for local brokers or forwarders to get involved in

DHL Service & Rate Guide 2020: Thailand

Export Import Domestic Optional Customs

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Leave with neighbor Collect from

Alternative address Vacation hold

Discover and grow

Our customers go global with ease and speed, maximizing the

DHL Service & Rate Guide 2020: Thailand

Export Import Domestic Optional Customs

Shipment Insurance View charges

Extended Liability View charges

Direct Signature View charges

For a full list of optional services, please visit dhl.co.th/optional_services.

DHL Service & Rate Guide 2020: Thailand

Export Import Domestic Optional Customs

Overweight Piece View charges Address Correction View charges

For a full list of surcharges, please visit dhl.co.th/surcharges.

DHL Service & Rate Guide 2020: Thailand

Export Import Domestic Optional Customs

Bonded Storage View charges Temporary Import/Export View charges

For a full list of customs charges, please visit dhl.co.th/customs_services.

DHL Service & Rate Guide 2020: Thailand

HOW TO SHIP WITH DHL EXPRESS

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

volumetric (dimensional) weight exceeds its actual

2 Documentation required: waybill

3 Documentation required: invoice

DHL Service & Rate Guide 2020: Thailand

HOW TO SHIP WITH DHL EXPRESS

PREPARING YOUR SHIPMENT

These are the bank details that will be used

Importer (bill to) Receiver if different from Importer

Generic or broad descriptions are no longer Shipment reference

Total declared value/currency 5 Total net weight/kg(s)

by the exporting country to classify the

manufactured in more than one country,

DHL Service & Rate Guide 2020: Thailand

HOW TO SHIP WITH DHL EXPRESS

PACKAGING YOUR SHIPMENT

For more information please refer to the Packing Guide

DHL Service & Rate Guide 2020: Thailand

HOW TO SHIP WITH DHL EXPRESS

Restricted Items Air Transport Association regulations (“IATA”), the

DHL Service & Rate Guide 2020: Thailand

Our electronic solutions cover online and offline options, as well

The new DHL Express Mobile app lets you track