04 - Context of The Organizacion BCMS

ORGANIZATIONAL
CONTEXT CODE: I-SCN-01

CONTENT:
MODIFICATION TABLE 2
AUTHORIZATION TABLE 3
DOCUMENT TABLE 3
INTRODUCTION 4
UNDERSTANDING OF THE ORGANIZATION AND HIS CONTEXT 5

2.1 How are we? 5
2.2 Where are we located? 5
2.3 Where are we going? 5
2.4 Mission 5
2.5 Vision 5
2.6 Structure of the organization 6
2.7 Organization roles into the BCMS 6
2.7.1 Top Management 6
2.7.2 Operation 6
Risk Management 19
3.1 Risk Appetite 19
3.2 Internal uncertainty factors 19
BUSINESS CONTINUITY MANAGEMENT SYSTEM
3.2 External uncertainty factors 19
Disclaimer: This document contains confidential and privileged
information, Requirements
the use, reproduction, transmission or unauthorized 20
disclosure, partial
4.1or total content
Concerned of the same is prohibited. If you do not
parties 20
have permission to view the document, please remove it and inform your
superior. 4.2 Laws 22
4.3 Norms 22
Classification of information: Internal
4.4 Regulations 23
PURPOSE OF THIS DOCUMENT 23
SCOPE OF THIS DOCUMENT 23
Glossary 24
Disclaimer: This document contains confidential and privileged information, the use, reproduction, transmission or
unauthorized disclosure, partial or total content of the same is prohibited. If you do not have permission to view the
document, please remove it and inform your superior.
Classification of information: Confidential


MODIFICATION TABLE
Version Author Modification Date

AUTHORIZATION TABLE
Authorizer Position in the company Authorization date
CEO 02/10/2020
General
Manager 02/10/2020
ISO Implementer 02/10/2020

DOCUMENT TABLE
Documents Code Location

Contrato de Empleados IV-CDE-RH Human Resources
Contrato de Suministros IV-CDS-LA Legal Area
Contrato de Prestación de Servicios
de Almacenaje
IV-CSA-LA Legal Area
Contrato de Prestación de Servicios
de Logística
IV-CSL-LA Legal Area
Contratos de Licenciamiento
Software IV-CLS-TI TI AREA

1. INTRODUCTION
(company) is committed to ensuring the continuity of its business in the face of disruptive
events and has implemented a Business Continuity Management System (BCMS) that is
compliant with ISO 22301:2012.
The purpose of this document is to describe the way that the business operates, internal
and external factors influencing it and to highlight in general terms the potential
consequences of a business interruption. This will allow the most appropriate level of
measures to be put in place to reduce the level of risk and to ensure the plans are
available and rested to manage the impact of any interruptions that could occur.

2. UNDERSTANDING OF THE ORGANIZATION
AND HIS CONTEXT
2.1 How are we?

(company) is a company that was founded in 2008, the company has a comprehensive
concept in Logistics that provides the best option in storage and distribution so that your
business is dedicated to your requirements and we to the operation and management of
inventories. Fast and safe transportation, guaranteeing delivery times and the best prices
for local and national distribution. We transform your product with the presentation and
quality that you require to meet the needs of your customers in a timely manner.
2.2 Where are we located?
Paseo María Elena #867, Col. Ampliación Valle del Mirador 66260, San Pedro Garza
García, N.L. México
Parque Industrial Martel, Av. Arturo Martínez Calzado, No. 199 Col. Industrial del
Poniente, 66370, Santa Catarina, Nuevo León
Avenida del Trabajo #23, Libramiento Sur a Tepotzotlán, Estado de Mex, 54600
Parque Industrial Prologis, Camino al ITESO 8900 Col. Pinar de la Calma, Tlaquepaque
Jalisco, 45080
Blvd Pacifico 10014, Parque Industrial Pacífico, Tijuana, Baja California, CP 22643
Carretera Estatal 100

El Colorado-Higuerillas #4200, Lote 10 Interior 2-C, Parque Industrial Aeropuerto
Municipio Colón, Estado Querétaro C.P 76295
2.3 Where are we going?

We want to be the most important logistical, the fastest and safest transportation,
guaranteeing delivery in times and the best prices for locals, in order to have national
recognition.
2.4 Mission
We are the operations department of our business partners, we offer simple and flexible
solutions to their needs, and we create an environment of integral growth in our people.
2.5 Vision
Be part of the success of our business partners and contribute to the economy of our
country.
2.6 Structure of the organization

2.7 Organization roles into the BCMS
2.7.1 Top Management
High Direction
1. CEO:
The highest-ranking executive in a company, whose primary responsibilities
include making major corporate decisions, managing the overall operations and
resources of a company, acting as the main point of communication between the
board of directors and corporate operations and being the public face of the
company. A CEO is elected by the board and its shareholders.
Role at BCMS: They make sure that the BCMS aligns with the business’s
strategies and procures the involvement of every area in the organization.
2.7.2 Operation
Administrative
1. Administrative Direction:
They are the ones who ensure the effective realization of everything the company
has planned with the use of administrative authority, the making of decisions either
directly, or indirectly through a subservient under supervision to make sure that
they follow their orders in an adequate manner.
Role at BCMS: They’d be the ones in charge of reviewing and allowing the
monetary decisions taken by other areas of the company during a situation of
emergency.
1.1. Administrative management:
It’s the body responsible to guarantee the administrative and operational
functionality of the municipal corporation for which it must manage human
and material resources in an efficient way.
Role at BCMS: To move resources so that the operation can perform in the
most efficient way under less than favorable conditions
Accounting:
It’s the key to be able to tell the conditions and the situation the
business is currently in, and with such knowledge be able to
establish the necessary strategies with the objective of enhancing
the economic performance of the business.
Role at BCMS: To assess the economic situation of the company
and plan strategies to minimize the possible revenue losses during
an event.

Credit and collection:
This department is where the credits seen by the finance are
managed, as well as the debtors from the deals made by the upper
management where a promissory note has been issued for the
company.
Role at BCMS: To decide on whether or not to ask for credit to the
bank, and to focus on debtors who owe the most as a measure of
cost cutting in the possibility of a prolonged negative situation.
Internal control:
Employers here have the duty to safeguard the resources of the
company to avoid losses by fraud or negligence as well as detecting
deviations present in the business’s operations that could affect the
fulfillment of objectives. This is done through the use of processes,
standards, and politics among other mechanisms.
Role at BCMS: They’re in charge of guarding and keeping an eye on
the company’s resources to avoid any form of irregularities that
could occur during a disaster and during the continuity restoration
efforts.
Costs:
This is the area where business related costs are identified for. The
budget is managed here, and they make sure to maintain and
implement improvements to other business areas without going over
the limits.
Role at BCMS: To identify any spending areas that could be
reduced in order to cut the costs and save resources if required
during a disruptive event.
1.2 Finance management:
Finance management supervises and is in charge of the flow of money and
assets that enter and leave the company as well as the management of
utilities and projections aligned to the vision of the upper management
collaborating with different areas of the business.
Role at BCMS: In case of a contingency, the finance management would be
in charge of dealing with the upper management, allowing the funds to be
allocated into business continuity programs and activities.
Debts to pay:
They are in charge of making sure that delays are nonexistent,
safeguarding the interests of the company towards the general

public, the government and business collaborators with a strong link
to the treasury and costs department.
Role at BCMS: To reorganize in the best way to keep the number of
delays as low as possible, to mitigate the economic impact of a
disruption.
Treasury:
The treasury department is in charge of guaranteeing and optimizing
the liquidity of the company along with the financial results of the
business. The latter is realized through an efficient management of
the financing volume used or of the bank accounts, among other
subjects. It also establishes relationships between the distinct
departments to generate an efficient way of communication when it
comes to budget discussions focusing on the future of the business.
Role at BCMS: financial result reports will be needed for the upper
administration to allow or deny decisions that require economic
investment to keep the business stable.
Billing:
They prepare and draw up invoices to be able to materialize and
keep record of business earnings for matters that range from
logistics to the legal. These records are also digitized following the
data message digitalization law.
Role at BCMS: Keep up the legal status with the state and the
clients.
1.3 Acquisition management:
The acquisition manager keeps an eye on the buying activities of the
business. Their role consists of investigating and searching for the best
purchase offers and negotiating the buying and contract terms so that they
can implement them and close the purchase.
Role at BCMS: To renegotiate contract terms with customers and other
entities if the legal or natural environment abruptly changes during a
situation.
Purchases:
The department’s main activity is the acquisition of products or
materials. Among their responsibilities there’s the evaluation of
prices, the sourcing of more resources, the administration, the
accountability, and the compliance with the company’s protocols.
Role at BCMS: To keep the purchases at a minimum and just to
what is critical in the operation of the company.

Storage:
Our warehouses are in charge of storage functions which include
tasks related to the control and expedition of merchandise and
products, reception of such products, custody over them, among
other tasks. This is the area in charge of regulating the flow of
product stock.
Role at BCMS: If an event cripples the ability of the company to
store their stock, the department has to find temporary solutions and
monitor them.
2 Commercial direction:
The commercial direction department is in charge of getting the objectives of the
sales done, objectives that if aren’t met, would put the existence of the company at
risk. Getting new clients and keeping the interest of the existing ones is their job
too.
Role at BCMS: During an event, commercial objectives will have to be reevaluated
to accommodate them for the current situation.
2.1 Sales management:
The role is in charge of supervising and directing the activities of an office
or a sales department, he(she) is responsible for maximizing the company's
sales, for which he establishes goals that seek to increase the company's
income.
Role at BCMS: To develop and implement strategies to keep product sales
as unaffected as possible, and inform the administration when sales are
going down.
Account executive:
It's the strategic figure in the company. Not only is he(she) in charge
of getting customers, but also, he must obtain from the customer all
the necessary information about the product, the market and the
target audience, then know how to transmit it to the professionals of
the company, with the objective of adapting the services of the
organization to their needs.
Role at BCMS: To make an effort to keep getting customers.
Key account executive:

The person responsible for managing the key accounts of the
company. Some of the functions it performs are information
management, the design of strategic plans, maintaining the
business vision and directing teams or projects.
Role at BCMS: To collect information that can be used in continuity
strategies.
Customer Support:
The customer service representative is the person in charge of
providing users with information and support related to the products
or services the company provides. In addition, he(she) is the one in
charge of channeling complaints, claims and suggestions.
Role at BCMS: To help both customers and employees stay calm
and confident in the organization by solving their doubts in a polite
and efficient manner.
2.2 Marketing management:
Marketing investigates, determines, examines and evaluates the demand
for the products, brands and services offered by the company in order to
develop advertising campaigns and strategies that meet the particular
needs of our company.
Role at BCMS: They will determine which market strategies are needed to
keep the company’s products and services attractive to the public.
Marketing:
In charge of examining any important information related to the
business that can affect the making of decisions for market
strategies. Also, it helps the business reduce the risks involved in
proposed marketing initiatives or projects.
Role at BCMS: To constantly look for studies and research
documents that help the management develop strategies it can use
to stay afloat during the changing market.
Social networks:
The company's social media manager is responsible for building,
managing and administering the online community around our
brands, creating content and maintaining stable and long-lasting
relationships with the company's clients and the general audience.
Role at BCMS: Keep the contact with the clients and public in
general to make sure the company is still looking good.
New products:

There are 2 major ways of acquiring products, acquiring them or
developing new talents within the company. This department takes
care of that and goes hand in hand with innovation projects,
products and contributes to processes.
Role at BCMS: It makes sure to still work on new products, process
and look for opportunities areas to work on.
2.3 Logistics and distribution management:
A Supply Chain logistics manager is the professional responsible for
managing and organizing the acquisition, production and distribution of the
goods that an organization makes available to its customers. The person
who performs the role will be in charge of making this whole procedure
efficient, dealing with the supervision of inventory management and
shipments, monitoring of packaging tasks and picking. Its role, therefore, is
essential for the organization. Persons in this role will have to face the
weight of operational decisions that greatly affect the entire company.
Shipments:
Is in charge of supervising the distribution of a company, making
sure that the warehouses are not only full but optimized and keeping
a correct record of invoices. Operate equipment used to load and
unload merchandise from trucks, as well as negotiate with
manufacturing vendors attempting to supply the company with
merchandise and services.
Role at BCMS: It makes sure the shipments are still getting done to
comply with contracts made prior to the disaster plus the ones made
in the middle of it.
Logistics:
It is a part of the business activity that aims to forecast, organize and
control all activities related to the optimal flow of raw materials,
process and semi-finished products or finished products from supply
to the end consumer.
Role at BCMS: They make sure the plans of the company are still on
progress, making changes to vital processes to speed up the
adaptation of the team.
3 Operation Direction:
The Business Operations Direction is in charge of helping the CEO or the General
Director to develop strategic plans and to execute their lines of action.

Its most fundamental task consists of monitoring on a scheduled basis the critical
processes of the business that are fundamentally related to production and
logistics.
3.1 Production management:
The production manager is in charge of carrying out the procedures
provided by the CEO for a successful production operation, having strategic
meetings with the board of directors and bringing their results digested into
a report on partial production to the CEL for a better analysis of such data.
They’re also developing and applying new strategies for a better production
performance.
Role at BCMS: Ensure that the appropriate processes are executed to
continue meeting the client's requirements. In case that the organization
needs to move he’s/she’s in charge to look for another industrial ship to
operate and keep working.
Production supervisor:
This subject has the duty to check that the department has a clean
and adequate work space to carry out their operations, reports daily
on production performance and makes observations on how to
improve. They’re also responsible for upper management
complaints.
Role at BCMS: Train and organize the employees and ensure that
complete processes are carried out for the continuous and correct
elaboration of the product
Production scheduling:
They’re in charge of keeping an updated inventory of materials, and
meeting the company’s clients specifications. They’re also
responsible to update and maintain production schedules on
manufacturing systems and provide adequate communication for
future client requests.
Role at BCMS: The moment to request support from other nearby
plants, transferring the customer's purchase orders and keep
following up.
3.2 Maintenance management:
Maintenance management is in charge of ensuring the correct operation of
the company’s infrastructure, fixing any production flaws or issues, as any
of those incidents lays on the maintenance manager. They keep production
lines active, report to the production manager and the upper management.

Role at BCMS: is responsible for ensuring the correct functioning of the
company's infrastructure, solving the issues that could occur on a disruption
event.
Maintenance:
Maintenance employees are charged with problem and doubt
solving related to production lines. They take care of issue tickets,
and they rely on the manager whenever a serious problem occurs.
Role at BCMS: Is responsible of fix issues on infrastructure of the
company in case of a event of disruption
General services:
This area is in charge of providing the different other areas with
anything they may require in matters of communications, transport,
mailing, archiving, surveillance, tools and supplies, office supplies,
among other services.
Role at BCMS: Is responsible for supplying the necessary materials
for the correct functionality of the areas in the event of a disruption
3.3 Quality management:
The quality management department is in charge of the correct
manufacturing or execution of an asset, depending on the quality manager
depends on the right execution of the company’s quality policy, and the
alignment of human resources that intervene in the process. They’re also in
charge of taking compliments from the clients and taking actions to solve
them in a process of continuous improvement.
Role at BCMS:It is in charge of the correct execution of the quality
policy of the company and the alignment of the human resources
involved in the process
Quality supervisor:
They’re in charge of reviewing in detail the correct execution of the
operation, and of the final product. They provide leadership and
support to ensure customer satisfaction. They review the quality of
the products on a daily basis and implement new technologies to
improve the quality of the company’s systems.
Role at BCMS: It’s in charge of the correct execution of the policies
of the company and the alignment of the human resources involved
in the process.

Quality management program:
This program is responsible for the development, maintenance,
coordination and implementation of the company’s assigned
management systems. It aids managers and supervisors on the
creation, maintaining and distribution of related documents following
quality guidelines and all their related standards. It keeps and
controls management system records applicable to legal and
regulatory documents. It is also tasked with realizing internal and
external audits to fortify the effectiveness of the company’s
processes.
4. IT Direction:
The Information Technologies direction has the objective of leading the agile
implementation of IT services through the use of the highest quality standards in a
safe way that guarantees the reliability and availability of such services.
Role at BCMS: Guarantees the reliability and availability of IT services in case of
any disruption that could occur
4.1 Systems management:
The Systems Management is responsible for the design and
implementation of IT policies and one of their main functions is to ensure
the alignment of the company’s IT strategies with the organization’s
strategies in order to provide better services and to guarantee the success
of the business.
Role at BCMS: Design and create IT policies and IT strategies to
follow in any disruption event so that it has minimal damage.
Technologies:
This is the area where activities mandated by the IT direction and
the IT management department take place, they manage the
technology and search for ways of growing the business through the
use of it.
Role at BCMS: Find technological solutions so that in case of any
possible disruption this affects the business continuity as little as
possible
Technical support:
Technical assistance or support is provided by this department so
that customers or company personnel can have their company
related problems accounted for and solved.
Role at BCMS: Make sure that technology equipment is in its best
condition to continue operating during and after a disruption

5 Human capital management:
The human resources direction is tasked to administrate the needs of each
employee so that they can perform their work in the most optimal way according to
their role. The HR department is in charge of hiring and firing personnel according
to the business’s needs, and it is the department with the most contact in the entire
organization.
5.1 Human resources manager:
They’re in charge of legal situations related to the acquisition of
personnel required to the business. The manager meets with the
upper management to keep them up to date with the company’s
improvement strategies or job vacancy necessary to achieve better
business performance. They’re also in charge of giving
unemployment notices, pushing job offers, and doing the selection
process.
Role at BCMS: They ensure that the top management have
knowledge of the BCMS by making reunions. In charge of
contacting a third company in case the organization needs
borrowed employees.
Payroll and benefits:
They keep and manage the payment processes for all of the
company’s employees. They manage the work hours information to
calculate their required payment, solve doubts about wages and
report to the manager so that he can inform the upper management.
Role at BCMS: Make sure that employees are paid on time in a
timely manner during the disruption and its resolution
Training and development:
This department is tasked with preparing meetings for employee
awareness and to explain to them about every aspect necessary on
how to perform their role in a satisfactory way. They provide
guidement and instructions for the correct execution of the
business’s activities.
Role at BCMS: Train employees to be prepared in the event of any
disruption
Industrial safety:
This department is in charge of mandatory provisions aimed at the
prevention and limitation of risks, as well as protection against
accidents that could cause damage to people, company property, or
the environment derived from business activities or from use,

operation and maintenance of the facilities or equipment,
consumption storage or remaking of industrial products.
Role at BCMS: During an event, the safety department will be in
charge of deploying measures to safeguard company personnel and
the general public nearby from anything that could affect their
physical integrity.
3. Risk Management
3.1 Risk Appetite

The BCMS is designed to address the major risks that are identified to the business
continuity of (company). In identifying, assessing and managing their risk there are a
number of options open to the organization according to its appetite for risk.
In general Terms the organizations appetite for risk may be said to be
LOW/MEDIUM/HIGH where:
Low is to avoid risk possible and invest resources in mitigating residual risk through
effective business continuity measure.
Medium is to accept reasonable levels of risk whilst making some effort to ensure
measures are in place to handle risk if they occur.
High is to accept significant levels of risk as an integral part of the business it’s in, on the
basis that the resulting rewards will be sufficient justification
3.2 Internal uncertainty factors

With regard to the (company) business itself, there are a number of internal factors that
create uncertainty that gives rise to risk these include:
● Malicious employees ● Significant organizational changes
● Badly aware employees ● Financial performance of the
● Uncertainties in labor relations company
3.2 External uncertainty factors

With regard to the external environment in which (company) operates, there are a number
of external factors that create uncertainty that gives rise to risk, such as:
● Political ● Technological
● Economic ● Legal
● Social ● Environmental

4. Requirements
4.1 Concerned parties
Internal Stakeholders Description
Employees The employees are the most important piece in the

organization, without them nothing could get happen
Partners The participation of the partners is of vital importance since

they are the sustenance and balance of the monetary income
of the organization.
Direction The company directors are the head taking important and
critical decisions giving to the employees the specific roles
and jobs that they need or are good for
Owners This group of businessmen are the ones who pay everybody
and the company’s face
External Stakeholders Description
Shareholders These people are owners of a company percentage; it doesn't

matter if the percentage is low or high. They are important to
make the money flow
Investors These people advise to manage the funds accurately as their

own money is at stake.
Insurers A person or company that underwrites an insurance risk; the

party in an insurance contract undertaking to pay
compensation. This helps with the continuity of the business
by delegating to a 3d party risk outside the control of the
company, like natural disasters.
Competitors Those are relevant to the company to offer more and better
products, at better prices and thus internal consumption is
encouraged
Emergency services They can be summoned directly in case of an incident that is

out of the hands of the company
Dependents of staff Dependants of the staff count on the good performance of the
business because their livelihoods depend on the stability of
the jobs of the employees.
Citizens An inhabitant of the town or city naturalized or native.

Generates jobs for the citizens where the company is located.
Customers As the main source of income, customers are participants and

are an important part in the implementation of the DRP / BCP.
Suppliers Suppliers play a very important role at every stage of the

product life cycle. From sourcing raw materials to helping
increase production and finding better raw material options as
the market begins to saturate, companies must work closely
with their suppliers to get the best out of their products.
Government, Local and Government bodies collect taxes from the company which
National helps fund public projects that benefit the local community.
Neighbors It is important to take the neighbors into account since they

can be affected by an incident that affects the company or
they can affect us by an incident caused by them.

4.2 Laws
● Constitución Política de los ● Ley de Obras Públicas y Servicios
Estados Unidos Mexicanos Relacionados con las Mismas y
(artículos 1, 5, 6, 14, 16, 27, 28,
42 fracción VI, 73 fracción XVI y su reglamento
133) ● Ley Federal de Derechos
● Ley Orgánica de la
● Ley Federal sobre Metrología y
Administración Pública Federal
Normalización y su reglamento
● Ley de Planeación
● Ley General de Bienes
● Ley de Vías Generales de
Nacionales
Comunicación
● Ley de Expropiación
● Ley de Caminos, Puentes y
● Ley de Impuesto Empresarial a
Autotransporte Federal y los
Tasa Única
reglamentos que de ella se
● Ley del Seguro Social
desprenden
● Ley del Impuesto al Valor
● Ley Federal de los Trabajadores
Agregado
al Servicio del Estado
● Ley Federal de Protección de
(reglamentaria del apartado B del
Datos Personales en Posesión de
artículo 123 constitucional)
Particulares
● Ley del Instituto de Seguridad y
● Ley General de Sociedades
Servicios Sociales de los
Mercantiles
Trabajadores del Estado
● Ley Federal del Trabajo
● Ley Federal de Competencia
● Ley de Asociaciones Público
Económica
Privadas
● Ley de Navegación y su
● Ley de la Propiedad Industrial
reglamento

4.3 Norms
● Norma Oficial Mexicana para ● Normativa para la Infraestructura
empresas aéreas y aeronaves del Transporte
● Normas Oficiales Mexicanas ● Código de comercio
relacionadas con la Aeronáutica ● Norma Oficial Mexicana para la
Civil conservación de mensajes de
● Norma Oficial Mexicana de datos y digitalización de
Marina Mercante documentos
4.4 Regulations
● Reglamento Interior de la ● Manual de Organización de la
Secretaría de Comunicaciones y SCT
Transportes ● Reglamento para el Transporte
● Reglamento del Padrón de Multimodal de Mercancías
Abanderamiento Mexicano ● Reglamento de la Ley de
● Reglamento de la Ley del Asociaciones Público Privadas
Impuesto sobre la Renta ● Reglamento de Tránsito y
Vialidad del Municipio de
Monterrey

5. PURPOSE OF THIS DOCUMENT
The purpose of this document is to understand the context of the organization, defining
general information about the organization and establishing the mission, vision, objectives
and values with defined deadlines that make up the company. Establish the organizational
structure and the participation of each department that is part of the Business Continuity
Management System. As well as knowing who the internal and external stakeholders are,
as well as their needs and legal requirements. Establishing rules, regulations and laws to
which the company aligns itself.
6. SCOPE OF THIS DOCUMENT

The defined scope in this BCMS takes into consideration a variety of agents which affect
(company)’s continuity, referenced in the “Risk Appetite”, “Internal uncertainty factors”,
“External uncertainty factors” and the requirements mentioned in the “Requirements”
section of this document. It also reflects the needs of the interested parties, and the legal
and regulatory requirements applicable to the organization.
The areas mentioned in this BCMS are a big part of the central operations of (company)
company, and they’re performed at the main corporate building:
● Administracion ● Operacion
● Commercial ● IT
● Capital Humana

Glossary
Regulation: Rule or directive made and maintained by an authority.

Law: System of rules that México recognizes as regulating the actions of its members and
which it may enforce by the imposition of penalties.
Norm: A standard to follow through in order to accomplish something.
Company: Legal entity representing an association of people & a commercial business.
Chief Officer: The person who has overall responsibility for the management of that
company in a specific field.
Chief Executive Officer: Is the most senior corporate, executive, or administrative officer in
charge of managing an organization supervising the overall company.
Manager: The person who is in charge of a part of the business and is supervised by a
director.
Supervisor: The person who is in charge of a very specific part of the business, often
answering to a manager.
Outsourcing, External: A person under a contract to the company to a 3rd party, an
employee of another company doing a certain job for the current company.
Intern: An undergraduate student or recent graduates doing small jobs for the company
learning & earning job experience for a short time.
Roles: Key personnel in a value-added business and their duties.
State: Refers to the part of the government that rules the company and the country
legislation.
Taxes: A compulsory contribution to state revenue, levied by the government on workers'
income and business profits, or added to the cost of some goods, services, and
transactions.

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ORGANIZATIONAL

CONTEXT CODE: I-SCN-01

UNDERSTANDING OF THE ORGANIZATION AND HIS CONTEXT 5

PURPOSE OF THIS DOCUMENT 23

SCOPE OF THIS DOCUMENT 23

Classification of information: Confidential

Classification of information: Confidential

Version Author Modification Date

Classification of information: Confidential

Authorizer Position in the company Authorization date

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Documents Code Location

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Classification of information: Confidential

2.1 How are we?

2.2 Where are we located?

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2.3 Where are we going?

2.6 Structure of the organization

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Classification of information: Confidential

Classification of information: Confidential

Classification of information: Confidential

Classification of information: Confidential

Classification of information: Confidential

Classification of information: Confidential

Classification of information: Confidential

Classification of information: Confidential

Classification of information: Confidential

Classification of information: Confidential

3.1 Risk Appetite

3.2 Internal uncertainty factors

3.2 External uncertainty factors

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Employees The employees are the most important piece in the

Partners The participation of the partners is of vital importance since

External Stakeholders Description

Shareholders These people are owners of a company percentage; it doesn't

Investors These people advise to manage the funds accurately as their

Insurers A person or company that underwrites an insurance risk; the

Emergency services They can be summoned directly in case of an incident that is

Citizens An inhabitant of the town or city naturalized or native.

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Customers As the main source of income, customers are participants and

Suppliers Suppliers play a very important role at every stage of the

Neighbors It is important to take the neighbors into account since they

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Classification of information: Confidential

Classification of information: Confidential

6. SCOPE OF THIS DOCUMENT

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Regulation: Rule or directive made and maintained by an authority.

Classification of information: Confidential

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