Name: Mr Sharif MM Khan

Account number: xxxx xxxx-8043

Date: 03 Dec 2020

Key Order Information Details

Now understanding your Fido account is easier than ever. This document serves as your Critical Information
Summary, and outlines the home services on your account. It doesn’t include information on mobile services.

Your services

Monthly charges

Amount:

Fido Internet 150 + Mobile* $67.00

Month-to-Month

Description:
- Offered to Fido Mobile customers only
- Download speeds up to 150Mbps
- Upload speeds up to 15Mbps
- Monthly usage included: Unlimited
- Overage charges do not apply

Wi-Fi Modem Rental $8.00

Month-to-Month

Total: $75.00 /mo.

Excludes applicable taxes and usage charges.
This is what we will charge you each month after your monthly savings end.

Prices subject to change in accordance with the Fido Terms of Service.

When using your service, including any unlimited services, please remember that you are subject to our Acceptable Use Policy, provided to you
and posted at fido.ca/terms.

ICOC - Page 1 of 3
Monthly savings
Amount:

Internet Offer - 12 mths -$37.50 /mo.

End date: 2021-Dec-03
Duration: 12 month(s)

Total: -$37.50 /mo.

Excludes applicable taxes.
This is what you will save each month until your monthly savings end.

Monthly charges with savings

Amount:

Fido Internet 150 + Mobile* $33.50 /mo.

Wi-Fi Modem Rental $4.00 /mo.

Total: /mo
Excludes applicable taxes and usage charges.
This is what we will charge you each month until your monthly savings end.
Prices subject to change in accordance with the Fido Terms of Service.

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 Information about customer support

To contact Fido regarding your home service:

- call 1-888-236-3436;
- visit us online at fido.ca/contactus for live chat and other options; or
- write to Fido Customer Service, 800 De La Gauchetière Street West, Suite 4000, Montréal. Québec H5A
1K3.

If you have a concern that was not resolved:

- submit a Share a Concern form (located at fido.ca/concern); or
- speak to our Office of the President or with the Ombudsman office (visit fido.ca/ombudsman for details).

If you are unable to resolve the matter with Fido, the Commission for Complaints for Telecom-Television
Services (CCTS) may be able to help. You can contact them at: ccts-cprst.cx or 1-888-221-1687.

ABOUT THIS CRITICAL INFORMATION SUMMARY: THIS IS NOT A BILL. It is a summary of the changes to your Fido account and only represents an estimate of your bill.
For complete information about your Fido service(s), please consult your next bill.

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