Indian Institute of Management Ranchi

MASTER OF BUSINESS ADMINISTRATION (MBA)

AY 2020-21 TERM -II

TITLE OF THE COURSE: Operations Management

CREDITS: 3

Name of the Faculty Faculty Email Telephone

Block/Room Number
No.
Vijaya Dixit vijaya.dixit@iimranchi.ac.in 9619807602
Nitin Singh nitin.singh@iimranchi.ac.in

CONSULTATION TIME FOR STUDENTS

Name of the Faculty Timing
Vijaya Dixit 9am to 6pm
Nitin Singh 9am to 6pm

COURSE DESCRIPTION: -
Operations is viewed as a transformation process. Operations management creates value in the
form of goods and services by transforming inputs into outputs. To become a management
professional, it is necessary to get a broad understanding and knowledge of operations
management concepts, tools, and methods. This course provides a detailed understanding of
different types of processes, process design and layout in manufacturing and service operations,
and basic measures of process performance. This course also covers line balancing, and project
management to deal with operational issues. Emphasis will be given on the application of these
concepts in actual business context. Upon completion of the course, student will develop the
capability to analyze business problems and support managerial decisions.

COURSE OBJECTIVES: -

By the end of this course students would be able to:

CO1: Understand major concepts of operations that support the ongoing decisions
needed to manage the firm.
CO2: Comprehend a good foundation about process strategy, process layout, and
process capacity analysis for decision making in operations domain.
CO3: Basic concepts and tools used in project management.
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Learning Outcomes and Associated Measures: -

Course Learning Outcome Program Level Outcome Assessment Tool(s)

1.1. Understanding operations 1. Develop competence in Embedded Question(s) in
and operations management. participants to learn and mid-term, end-term and
adapt to the dynamic group assignments.
1.2. Understanding process national and international
strategy and process structure environments and strive for
in manufacturing and service excellence.
sectors. Selecting a
manufacturing/ service process
considering strategic fit.
2.1. How to configure 2. Orient the participants to Embedded Question(s) in
operations into layouts design. apply knowledge and mid-term, end-term and
Understanding basic and understanding of theories group assignments.
hybrid layouts design. and concepts from basic
disciplines and functional
areas for creation, growth,
2.2. Determining the
and management of
influential factors that affect
organizations.
for locating a facility.
3.1. Understanding assembly 3.Develop acumen to Embedded Question(s) in
line balancing procedure and implement suitable mid-term, end-term and
heuristic rules. strategies by critically group assignments
analyzing both internal and
external organizational
3.2. Understanding different
environment.
components of a process and
describing a process by
process flow chart. Basic
measures of process
performance. Determining
bottleneck step of a process.

3.3. Understanding project

management and project
management organization
structure, work breakdown
structure. Analyze project
network with deterministic and
probabilistic times.
4.1. Understanding assembly
line balancing procedure and
heuristic rules.
5.1. Understanding operations 5.
and operations management.
4. Understand various Embedded Question(s) in
approaches and techniques mid-term, end-term and
relevant to the group assignments
organizational processes,
models and practices.
Develop cultural Embedded Question(s) in
sensitivity to appreciate mid-term, end-term and
diverse points of view in a group assignments
global environment
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6. Exhibit high degree of

integrity and ethics in
behavior.
REQUIRED COURSE MATERIAL AND READINGS: -

TEXT BOOK: Operations Management: sustainability and supply chain

management, 12th Edition, Pearson. Authors: Jay Heizer, Barry Render,
Chuck Munson and Amit Sachan.

EVALUATION: -

This course will be evaluated by three different components. These components are end
term exam, group project, and quiz. Each group will be given a separate project. The
project provides an opportunity for students to develop decision making skill in
operations management.

GRADING SCHEME: -

Component Mode Duration Weightage

Close Book
End Term Exam 120 Minutes 70
(Compulsory)
Assignment 10
Close Book
Quiz/ Class 20
(Quiz)-
participation
Total 100%

ACADEMIC DISHONESTY: -

i. It may be noted that any kind of copying/plagiarism by any student and/or malpractice in
examinations will be subject to strict disciplinary action under IIM Ranchi rules. If a
student is found guilty in any such case(s), it will be recorded in his/her personal file.

ii. The reports submitted by the students like Summer Project Reports/Term Papers/ Case
Study Report/ Project Report/CIS dissertation paper or any other report will go through
the anti-plagiarism software.

iii. In all cases where the software has reported more than 30% of plagiarism by a student or
group of students, there will be automatic conversion of the grade given in that
component into “F”.

iv. The faculty may even choose to report the matter to the PGP Committee which will
temporarily convert the course grade into “F” or an “I”, issue a show cause to the student
(s) and based upon the response of the student(s) assign any punishment or its
combination from the options below.
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a.Expulsion from the Institute

b. Suspension for a specified period
c.“F” grade in the course concerned
d. Scaling down grades obtained in the specific subject
e.Repeating the course
f. Withdrawal of placement services
g. Suspension, withdrawal or made ineligible for scholarships

For details, kindly refer to PGP Manual.

SCHEDULE OF SESSIONS

Session Session Plan

No.
1 Topic: Introduction to OM, Productivity and Value chain (Importance,
Operations for goods and services)
Book Chapter/s: 1
Readings and cases: Book cases

2-3 Topic: Forecasting

Book Chapter/s: 4
Readings and cases: Book cases

4-5 Topic: Process and Product design, Process Analysis

Book Chapter/s: 5,7
Readings and cases: Book cases

6 Topic: Capacity Planning

Book Chapter: Supplement 7
Readings and cases: Book cases

7-8 Topic: Location and Layout Strategies (Factors, Methods, Classification)

Book Chapter/s: 8,9
Readings and cases: Book cases

9-10 Topic: Project management (Planning, Scheduling, Crashing, PERT, CPM)

Book Chapter: 4,5
Readings and cases: Book cases

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