សាកលវិទ្យាល័យកម្ពុជា

The University of Cambodia

Business Letter
Subject : ENG 216
Major : English Literature
Lecturer : CHHIM Sopheak
Name : TOEM Reasey
ID : 60-16-05-48
Session : Evening
 Content

1. Instructions 9. Refusal
2. Introduction 10. Reminders
3. Invitations 11. Requests
4. Motivation 12. Reservations
5. Orders 13. Sales
6. Reassurance 14. Sympathy
7. Recommendations 15. Welcome
8. Reference
 1. Instruction Letter

1. Date: Have the date in the top right corner of

the page

2. Subject: Please note the subject of the letter

3. Salutation: If the letter is addressed to particular

group of employees or to the whole organization,
make this clear with acceptable greetings.

4. Opening: Inform the recipients of the

instructions in the opening paragraph.

5. Instruction: Use the next section to include

information about how workers are supposed to
execute the instruction.

6. Closing: Encourage workers to contact the

boss, the human resources department or
themselves if there are many corners.
 2. Introduction Letter

• Write a greeting
1.

• Include a sentence why you are writing this

2

3 • Present the full name of the person you’re introducing

• Explain their role and how it is relevant to the reader

4

• Provide information on how they might work together

5 or be helpful for each other

• Close with any next steps or other necessary details

6

• Sign off with your name and title

7
 3. Invitation Letter

• Address the recipient of the letter politely

1

• Use formal or informal language depending on the

2 occasion

• Mention the relevant details about the time, venue and date
3 of the event

• Extend a pleasant and polite invitation

4

• Mention the purpose of the event

5

• You may request a confirmation of attendance

6

• Send out the invitation letters in good time

7
 4. Motivation Letter

• Write an introduction
1

• Expand your outline for your body

2

• Conclude your motivation letter

3
 5. Order Letter

• Politely thank the buyer or client for their

1 custom.

• Briefly outline the details of the transaction

2

• Provide contact information so the recipient

3 can get in touch if there’s a problem
6. Reassurance Letter

 A letter of affirmation will allow consumers to know

without a doubt that they have made a good decision,
as the company is taking the time to follow them up
and say “thank you”. It’s normal for people to feel
buyer remorse, particularly when dealing with
expensive product investment.
 When you write letter that encourages them and
genuinely reaches out to them, it can easily and the
worries and doubts that they have had and it also
helps them to feel better overall.
 7. Recommendation Letter

A brief introduction

An overview

A personal story

A closing statement

Signature
 8. Reference Letter

• Refresh your memory about the person

1

• Write down two-three qualities that

2 characterize this person

• Think about specific experiences you had

3 with that person

• Use our reference letter template to shape

4 your own letter of recommendation format
 9. Refusal Letter
• Identify your reader
1

• Establish your objective

2

• Determine your scope

3

• Organize your letter

4

• Draft your letter

5

• Close your letter

6
 10. Reminder Letter

Since these things are usually set up

well in advance, reminder letters help
to solidify plans and to make sure all
involved parties will be aware and/or
be in attendance.
 11. Request Letter

1
• Explain precisely what your request is

2
• Mention the reason for the request

3
• Use polite language and a professional tone

4
• Demonstrate respect and gratitude to the reader

5
• The content of the letter should be official

6
• You may provide contact information where you can be reached

7
• You can refer to particular rules, guidelines or policies

8
• Enclose documents to support your request if applicable

9
• Be brief and straight forward
 12. Reservation Letter

• Be as specific as possible, including all

necessary information so the recipient knows
1 how best to accommodate you

• Include your personal contact details so the

recipient can verify your reservation and
2 provide further details
 13. Sale Letter

• Start with a hook

1

• Give them the facts fast

2

• End persuasively
3
 14. Sympathy Letter

A condolence letter or note

expressing your sympathy can
provide a great source of comfort to
someone grieving the loss of a
loved one
 15. Welcome letter

• Politely thank or congratulate the recipient for

1 becoming part of the team.

• Recap or outline any obligations

2

• Make note of any key information and enclose

3 welcome packs or programs if warranted.
THANKS!