Unit 1

Misr University for Science &

Technology

Receiving the Patient

  The Kindly word, the cheerful look the
sympathetic look – these the patient
understands

 William Osler (1849- 1919)

 Introduction
What are the most benefits of effective
communication?

Effective doctor-patient communication is a central clinical

function, and the resultant communication is the heart and
art of medicine and a central component in the delivery of
health care
What are the most effective means of
establishing initial rapport with the patiens?

 The initial contact with the patient is vital.

 Doctors should take time to greet their patients to
break the distance between them and their patients
especially during their first visit.
 Patients understands warmth and sympathy delivered
by their doctors better than their conditions.
 This will facilitate the encounter.
These are points you should pay attention while establishing a
rapport with a patient at the beginning of the interview.
What are the four main objectives for doctor’s initial
contact with the patient?

You should use these 4 objectives in your first session.

Look at these phrases and give each set of
objectives a heading.
Answers
What do you think of these opining questions?
Why?

So, what’s the problem?

What’s up?
 We ask opening questions like:
 What brings you here today?
 How are you feeling today?
 What would you like to discuss today?
 But we avoid asking questions
like:
 What’s wrong with you?
 What’s your complain?
 What’s the problem?
 Because these questions are negative, and we
avoid asking negative questions or assuming
that there is something wrong with the
patient.
 We avoid asking questions like:
 What’s up?
 Because these questions are rude and
informal.
These are examples for opening questions and the
scenarios they are asked in:
These are examples for opening questions and
the scenarios they are ask in: