Firas Fawzi Jirjees

‫ﻓﺮاس ﻓﻮزي ﺟﺮﺟﯿﺲ‬

firas.jirjees@epu.edu.iq

Assistant Lecturer at Erbil Polytechnic University

Consultant Civil Engineer (M.Sc. Degree)

PROFESSIONAL PROFILE
 21 years of work experience with over 12 years in telecom companies.
 Assistant Lecturer in Erbil Polytechnic University-Erbil Technology Institute.
 Civil engineering structural projects, (consultant Civil Engineer).
 Advanced civil engineering structural design & analysis, (consultant Civil Engineer).
 Planning for business and managing construction projects, outlining projects plans & setting
projects goals/deadlines.
 Construction manager in AL ITKAN SIEMENS/architectural & construction technology solutions
(ACTS) division/Kurdistan.
 Commercial Director in TEL HIGH TELECOM Company for communications LTD.
 Head of commercial department for 3.5 years in a leading telecom company Allai Newroz
Telecom "reber" in Kurdistan-Iraq (covered all over Kurdistan region and considered as the main
internet provider). Participate other concerned departments in building the initial strategic business
plan for the company. I was build, train and lead a very successful marketing, sales, call center and
customer services team.
 Highly creative and confident trainer, with strong commercial background, including over 6 years
in leading and heading training courses, over 3.5 years of commercial staff training & sales
management experience in a leading GSM mobile telecommunication company Orascom
Telecom-IraQna (OTI).
 Solid ability to “set up”, with experience in sales, marketing, communication, call center and
customer service planning and implementation of programs to generate customer satisfaction and
loyalty.
 Management of construction projects, outlining projects plans & setting projects goals/deadlines.
 An aggressive “go-getter”, with a solid experience of achieving results and targets.
 Having a clear vision towards achieving objectives, targets and establishing a promising brand.
 Strong team player/leader that excels in building teams through resource development,
integrated team work and relationships, as well as an effective leadership skills in
enhancing team productivity by implementing time and project management.
 Ability to develop strategies and objectives with regards to sales quota, revenue growth
and the maintenance of present customer's satisfaction.

AREAS OF EXPERTISE
- Presentations and lecturing skills
- Civil engineering works design & fieldwork.
- Projects management and business planning.
- Leading training sessions.
- Management and Administrative skills.
- Negotiation Skills.
- Meeting skills
- Program / initiative management.
- Adults training techniques.

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 PROFESSIONAL EXPERIENCE

Assistant Lecturer, Road construction department in Erbil Technology Institute-

Kurdistan/Iraq, (01 August 2012 until now).

Director of Administrations, TEL HIGH TELECOM Company- Kurdistan/Iraq, (01st June

2011- till 31st July 2012).

Engineering duties and Commercial Director, Allai Newroz Telecom "reber"-

Kurdistan/Iraq, (20th Jan. 08- till 31st May 2011)
 Managing department projects.
 Design and establish new shops and sales outlets.
 Responsible for developing of all sales processes, available systems and procedures.
 Recruits, evaluates, trains, motivate department staff.
 Set targets and ensures that systems are in place.
 Prepare the required reports to facilitate making and taking the right decision.

Construction Manager (Consultant Civil Engineer), AL ITKAN SIEMENS/ACTS- Erbil Branch,

(1st September 07- Jan. 08)
 Responsible for the overall management of construction projects.
 Analysis, evaluation and pricing of tenders, preparation of complete and detailed B.O.Q.
 Responsible for the coordination, assignment and supervision of construction staff.
 Ensures construction projects are completed on time and to the client's satisfaction.
 Outlining projects plans, setting project goals/deadlines and evaluating performance and reporting
to management.
 AutoCAD plans drawing.

Head of National Sales, acting sales support manager & training senior supervisor,
Orascom Telecom Iraq GSM, (February 04-September 07)
 Design and establish new shops and sales outlets.
 Manages all shops activities and supervises their execution to develop customer relationships and
achieve high level of quality.
 Control all sales activities within national sales channel to maximize sales and revenues.
 ps.
 Responsible for developing, planning, organizing and establishing new shops (including shop civil
and architectural design, seating plan, shop furniture, IT & Administration requirements) according
to the market requirements and future expansion.
 Responsible for the staff training (induction , selling skill, customer service, products & services,
training on special offers & promotions as well as team work, team building & management skills)

Private Institute Administrator, Higher institute for computer science & information
technology/authorized by the ministry of education (March 00 – Feb. 04), Iraq:
 Managing the institute affairs, arranging tables and schedules for the institute's courses.
 Managing institute financial affairs including salaries, payments and revenues, debts, profits and
inventory.
 Supervised and teaching MS-DOS, Microsoft Windows (95, 98, 2000, Me and Xp), Office (97,
2000 and Xp) which include (Word, Excel, Access, Power Point, Photo Editor, Outlook, MS
Project, MS Visio), AutoCAD, Internet & e-mail courses, computer hardware & maintenance
courses, anti-virus courses and network installation.

Civil Engineer, AL-Aaly Bureau for engineering contractors (June 03 – Feb. 04), Iraq:
 Working in the field of prefabricated construction using Ferro cement members.

Private Computer Bureau Manager, AL-Sama for computers (September 97 – Sep. 2000), Iraq:
 Managing the Bureau including all the external communications & negotiations for the commercial
deals and agreements also responsible for the financial issues.
 Computer installation and maintenance including hardware & operating system troubles, network
installation, virus scanning.
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  Software technical consultation.
 Developing and assisting computer software in civil engineering domain.
 Teaching MS-DOS, Microsoft Windows (95, 98), Office (97), Internet & e-mail courses, computer
hardware & maintenance courses, anti-virus courses, network installation

EDUCATION

 M.Sc. in Civil Engineering (Structural Engineering), AL-Nahrain University –Baghdad, August

1997.
 B.Sc. in Civil Engineering, AL-Nahrain University –Baghdad, June 1994.
 High school Education- Baghdad (1984-1989).

TRAINING & WORKSHOPS

- Total station training- Erbil Polytechnic University- Erbil Technical institute, March 2014.
- Teaching and Learning Construction Project Management using Computer Game Simulation, organized
by the Foundation of Technical Education – Erbil, April 2013.
- Methods of Instruction course organized by the Foundation of Technical Education – Erbil, Sept. 2012.
- LTE (Long Term Evolution)-GTI initiative for 4G broadband internet technology,
Barcelona/Spain, Feb. 2012.
- CISCO (V. 7) call center platform including Supervisory and Quality Management training, Erbil,
Jan. 2011.
- Queuing Management System training by NG Electronics (Supplying IRAQNA, MobiNil, etc), Feb.
2007, Cairo/Egypt.
- TABS for GSM billing system training by ITS (International Turnkey Systems), Jan. 2007,
Beirut/Lebanon.
- Know how training (shadowing) Orascom Telecom/MobiNil, May 2005, Cairo/Egypt.
- Advanced English Course (IELTS by Marchall Cavendish Edition), www.mcelt.co.uk/ielts, Dec. 2006,
Baghdad/Iraq.
- Customer focus-selling, Contacts Plus Center, www.contacts-plus.net, Sep. 2005.
- Train the trainer (Adults training techniques), Contacts Plus Center, www.contacts-plus.net, Nov. 2005.
- Customer Service Excellence (face to face), Contacts Plus Center, www.contacts-plus.net, Nov. 2005.
- Management skills builder, Carizma Company (in house training) May 2006, Baghdad/Iraq
- MS Project –Xp course, Knowledge Education Centre, Baghdad, Sep. 2004.
- Professional English course, Knowledge Education Centre, Baghdad, July 2004.

OTHER QUALIFICATIONS

 Passing the efficiency exam in English language, Baghdad University – College of languages,
1994.
 Passing the efficiency exam in computer, National Center for computers, 1994.

MEMBERSHIPS

 Membership of the Iraqi Engineering Union since July1994.

 Consultant Civil Engineer/Kurdistan Engineers Union since December 2007.
 Membership of Kurdistan Teachers Union since January 2015

PUBLICATIONS
 Influence of Changes in Temperature on Behaviour of Reinforced Concrete Storage Silos. M.Sc.
Thesis, AL- Nahrain University August 1997.
 Experimental Study on Performance of Recycled Aggregate Concrete: Effect Of Reactive Mineral
Admixtures. International Journal of Civil Engineering & Technology (IJCIET) - Scopus
Indexed.Volume:10,Issue:1, Pages:2566-2576.
 Behaviour of Concrete Incorporating Tirederived Crumb Rubber Aggregate. International Journal
of Civil Engineering & Technology (IJCIET) - Scopus Indexed.Volume:10, Issue:4, Pages:1983-1991.