Project 2: Accepts user request and prioritize these requests based on problems type and user level

agreement time.

Assume that you are IT Technician in the Commercial Bank of Ethiopia. You received the following client
request from different department this morning.

A. Ato Addisu Ejigu from public relation department his computer is unable to start.
B. Ato Melaku from finance department his Peachtree program is not functional when he is trying
to prepare a payroll.
C. W/ro Aberash from manager office need to listen music but her computer has the problem on
media player.
D. W/ro Abeba from Human Resource department her printer stops working while printing
attendance.
E. Ato Belete from manager office needs paper to print his annual report.
User level agreement

Department Response time

Manager Office Within 30 min
Finance Within 45 min
Human Resource Within 1 hour
Public relation Within 1:30 hour

Task 1. Record all relevant requests using below table template.

Name of Client Department Problem description remark

Task 2. Set the priority based on problems type and user level agreement.

Priorit Request id
y