Professional Documents
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washing machine
WM 5100 W
WM 5100 S
Please read this manual first!
Dear Customer,
We hope that your product which has been manufactured in modern facilities and
passed through a strict quality control procedure will give you the best results.
Therefore, we advise you to read through this manual carefully before using your
product and keep it for future reference.
Explanation of symbols
Throughout this Operation Manual the following symbols are used:
C Important information or useful hints about usage.
A Warning for hazardous situations with regard to life and property.
B Warning for supply voltage.
Figure 1
1
3
2
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Specifications
Specifications of this appliance may change without notice to improve the quality of
the product. Figures in this manual are schematic and may not match your product
exactly.
Values stated on the machine labels or in the documentation accompanying it are
obtained in laboratory in accordance with the relevant standards. Depending on
operational and environmental conditions of the appliance, values may vary.
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2 Warnings
Please read the following information. for 3 seconds to cancel the program
Otherwise, there may be the risk of set in your machine before calling
personal injury or material damage. the authorized service.
Moreover, any warranty and reliability
commitment will become void. First Use
• To prepare your machine for
General Safety washing, carry out your first washing
• Never place your machine on a process without loading your
carpet covered floor. Otherwise, machine and with detergent under
lack of airflow from below of your “Cottons 90°C” program.
machine may cause electrical • Ensure that the cold and hot water
parts to overheat. This may cause connections has been made
problems with your washing correctly when installing your
machine. machine. Otherwise, your laundry
• If the power cable or mains plug is may come out hot at the end of the
damaged you must call Authorized washing process and may wear out.
Service for repair. • If the current fuse or circuit breaker
• Check water hoses for wear. Do is less than 16 Amperes, please
not use old/used water inlet hoses. have a qualified electrician install a
These may cause stains on your 16 Ampere fuse or circuit breaker.
laundry. • While using with or without a
• Fit the drain hose into the discharge transformer, do not neglect to have
housing securely to prevent any the grounding installation laid by a
water leakage and to allow machine qualified electrician. Our company
to take in and discharge water as shall not be liable for any damages
required. It is very important that the that may arise when the machine is
water intake and drain hoses are not used on a line without grounding.
folded, squeezed, or broken when • To make your machine ready for
the appliance is pushed into place use, please be sure that the tap
after it is installed or cleaned. water supply and water drainage
• Your washing machine is designed systems are appropriate before
to continue operating in the event calling the authorized service. If they
of a power interruption. You cannot are not, call a qualified plumber to
cancel any program by pressing the have any necessary arrangements
“On/Off button.” Your machine will carried out.
not resume its program when the
power restores. Press the “Start/ Intended use
Pause/Cancel” button for 3 seconds • This product has been designed for
to cancel the program (See, home use.
Cancelling a Program) • The appliance may only be used for
• There may be some water in your washing and rinsing of textiles that
machine when you receive it. This is are marked accordingly.
from the quality control process and • Only detergents, softeners and
is normal. It is not harmful to your supplements suitable for washing
machine. machines may be used.
• Some problems you may encounter • Observe the care instructions
may be caused by the software. labelled on textile products and
Press "Start/Pause/Cancel" button any other instructions given by
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companies that produce detergents If there are children in your
for your machine. house...
• Electrical appliances may be
Safety instructions dangerous for the children. Keep
• This appliance must be connected children away from the machine
to an earthed outlet protected by a when it is operating. Do not let them
fuse of suitable capacity. tamper with the machine.
• The supply and draining hoses must • Close the door when you leave the
always be securely fastened and area where the machine is located.
remain in an undamaged state. • Store all detergents in a safe place
• Fit the draining hose to a washbasin out of reach of the children.
or bathtub securely before starting
up your machine. There may be a
risk of being scalded due to high
washing temperatures!
• Never open the door or remove the
filter while there is still water in the
drum. Otherwise, there may be the
risk of flooding and possible injury
due to the hot water.
• Never force open the locked door!
The door will be ready to open just a
few minutes after the washing cycle
comes to an end.
• Unplug the machine when it is not in
use.
• Never wash down the appliance
with a water hose! There is the risk
of electric shock! Always disconnect
from the mains by unplugging before
cleaning.
• Never touch the plug with wet
hands. Never unplug by pulling
on the cable, always pull out from
the plug only. Do not operate the
machine if the power cord or plug is
damaged.
• Never attempt to repair the machine
yourself. Otherwise, you may be
putting yours and other's lives in
danger.
• For malfunctions that cannot
be solved by information in the
operating manual:
Turn off the machine, unplug it, turn
off the water tap and contact an
authorized service agent.
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3 Installation
Removing packaging 3. Fit the covers (supplied in the bag
reinforcement with the Operation Manual) into the
Tilt the machine to remove the holes on the rear panel. (“P”)
packaging reinforcement. Remove the
packaging reinforcement by pulling the
ribbon.
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• The end of the drain hose can extension hose and the drain hose
be directly connected to the of the product must be fitted well
wastewater drain or to the with an appropriate clamp as not to
washbasin. The fitting must be come off and leak.
secured in all types of connections.
Your house may be flooded if the Electrical connection
hose falls out of its housing during Connect the machine to an earthed
water discharging. outlet protected by a fuse of suitable
• The hose should be attached to a capacity.
height of at least 40 cm, and 100 Important:
cm at most. • Connection should comply with
national regulations.
• Power cord plug must be within
easy reach after installation.
• The voltage and the allowed fuse
protection are specified in the
section “Technical Specifications”.
• The specified voltage must be equal
to your mains voltage.
• Connection via extension cords or
multi-plugs should not be made.
B A damaged power cable must be
replaced by a qualified electrician.
• In case the hose is elevated B The appliance must not be operated
after laying it on the floor level or unless it is repaired! There is the risk
close to the ground (less than of electric shock!
40 cm above the ground), water
discharge becomes more difficult Destroying the packaging
and the laundry may come out wet. material
Therefore, the heights described in Packaging material can be dangerous to
the figure should be followed. children. Keep the packaging materials
• To prevent dirty water refilling the out of reach of children or dispose
machine, and to allow for easy them by classifying according to
discharge, the end of the hose waste directives. Do not dispose them
must not be submerged in the drain together with normal domestic waste.
water. The end of the hose must be Packaging materials of your machine are
able to take in air. The hose should manufactured from recyclable materials.
be pushed into the drainage for
more than 15 cm. If it is too long
you may have it shortened. Disposing of the old machine
• The end of the hose should not be Dispose of your old appliance in an
bent, it should not be stepped on environmental friendly manner.
and it must not be folded between • You may refer to your local agent or
the drain and the machine. solid waste collection center in your
• The length of the hose is too short, municipality to learn how to dispose
you may add an extension hose of your machine.
to the original section. The length Before disposing of your old washing
of the hose must not be longer machine, cut off the mains plug and
than 3.2 m after coming out of the make the door lock unusable.
machine. To avoid water leakage
failures, the connection between the
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4 Initial preparations for washing
Sorting the laundry • Empty pockets and remove all
• Sort the laundry according to type foreign objects such as coins, pens
of fabric, color, and degree of soiling and paper clips. If possible, turn
and permissible water temperature. pockets out and brush.
Always follow the advice on the • Place small items like infants’
garment labels. socks and nylon stockings, etc.
in a laundry bag, pillow case or
something similar. This will also save
your laundry from getting lost.
• Place curtains in the machine with
Washing water Wash with Non machine- Do not wash
temperature sensitive, short washable
care. Remove curtain rails and
programs. pullers.
• Fasten zippers, sew loose buttons
and mend rips and tears.
• Wash “machine washable” or “hand
Bleach can be Do not use Dry-cleanable Do not washable” labelled products only
used bleach dry-clean
with an appropriate program.
• Do not wash colours and whites
together. New, dark coloured
cottons may release a lot of dye.
Suitable for Do not dry Dry Dry on a
Wash them separately.
drier with drier horizontally hanger • Tough stains must be treated
properly before washing. If you are
not sure, check with a dry cleaner.
• Use only dyes/colour changers and
lime removers suitable for machine
Hang without Can be ironed
spinning with hot iron
Can be
ironed with
Do not iron wash. Always follow the instructions
warm iron on the packaging.
• Wash trousers and delicate clothes
Preparing clothes for washing turned inside out.
Laundry items with metal attachments • Keep laundry items made of Angora
such as, bras, belt buckles and metal wool in the freezer for a few hours
buttons will damage the machine. before washing. This will reduce
Remove metal attachments or place the pilling.
items in a clothing bag, pillow case, or
something similar. Correct load capacity
• The maximum load capacity
depends on the type of laundry, the
degree of soiling and the washing
program you wish to use.
C The machine adjusts the amount of
water according to the amount of
laundry placed inside.
C Please follow the information in the
"Program Selection Table". Washing
results will degrade when the
machine is overloaded.
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Following weights are given as Detergent, softener and other
examples. cleaning agents
Laundry type Weight (gr.) Add detergent and softener before
starting the washing program.
Bathrobe 1200
Never open the detergent dispenser
Napkin 100 drawer while the washing program is
Duvet cover 700 running!
Bed Sheet 500 When using a program without pre-
Pillowcase 200 wash, no detergent should be put
Tablecloth 250 into the pre-wash compartment
Towel 200 (Compartment no. I).
A program without pre-wash should
Evening gown 200
not be selected if a detergent bag or
Underclothing 100 a dispensing ball is going to be used.
Men’s overalls 600 You can place the detergent bag or
Men’s shirt 200 the dispensing ball directly among the
Men’s pyjamas 500 laundry in your machine.
Blouse 100
Choosing the detergent type
Loading door The type of detergent to be used
The door is locked during program depends on the type and colour of
operation. The door can be opened after fabric.
some time following the program end. • Use different detergents for coloured
• Open the door. and white clothes.
• Place laundry items loosely in the • Wash woolens with a special
machine. detergent specifically for woolens.
• Push the door until it clicks into • Use only detergents manufactured
place tightly. Ensure that no items specifically for washing machines.
are caught in the door.
Detergent quantity
Detergents and softeners The amount of washing detergent to
Detergent drawer be used depends on the amount of
The detergent drawer is composed of laundry, the degree of soiling and water
three compartments: hardness.
The detergent dispenser may be in two
different types according to the model of • Do not use amounts exceeding
your machine. the quantities recommended on
- (I) for prewash the package to avoid problems
- (II) for main wash of excessive foam, poor rinsing,
- (III) siphon financial savings and finally,
environmental protection.
– ( ) for softener
• Use small amounts of detergent at a
suitable measure for small amounts
of laundry or for only slightly soiled
laundry.
• Use exact measures for highly
concentrated detergents.
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Detergent for washing machines and always
quantity follow the instructions on the
for prewashing 1/2 measure package.
for main
1 measure
washing
an additional
with hard water
1/2 measure
Softener
Put the softener into the softener
compartment of the detergent
dispenser.
• Use the proportions recommended
on the packet.
• Never exceed the (> max <) level
marking; otherwise, the softener will
be wasted without being used.
• If the softener has lost its fluidity,
dilute dense softener with water
before placing it in the detergent
drawer.
Liquid detergent
When using liquid or gel washing
detergents, please note the following:
• The liquid detergent may leave
stains on your laundry if time delay
feature is selected.
• Do not use liquid detergent if you
want to wash using the time delay
feature.
• Do not use liquid detergent for the
main wash in a cycle with pre-wash.
• Use the detergent manufacturer’s
measuring cup and follow the
instructions on the package.
Starch
• Add liquid starch, powder starch
or the dyestuff into the softener
compartment as instructed on the
package.
• Never use fabric softener and starch
together in the same washing cycle.
• Wipe the inside of the drum after
using starch.
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5 Selecting a Program and Operating Your Machine
Control panel
Figure 2
12 14 13 7
7 - On/Off Button
8 - Door Indicator *
9 - Program Follow-up Indicator
10 - Spin Speed Adjustment Knob *
11 - Temperature Adjustment Knob *
12 - Program Selection Knob
13 - Auxiliary Function Keys
14 - Start/Pause/Cancel Button
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Turning the machine on choosing a program.
You can prepare the machine for C Always select the lowest required
program selection by pressing the temperature. Higher temperature
the “On/Off” button. When the “On/ means higher power consumption.
Off” button is pressed, the “Lid” light C For further program details, see,
illuminates indicating that the door is “Program Selection Table”
unlocked. Press the “On/Off” button
again to shut down the machine. Main programs
C Pressing the “On/Off” button does Depending on the type of textile, the
not necessarily mean that the following main programs are available:
program has started. Press "Start/ •Cottons
Pause/Cancel" button to start the You can wash your durable clothes with
program. this program. Washes with vigorous
washing movements in a longer
Program selection washing cycle. It is recommended for
Select the appropriate program from the your cotton items (such as bed sheets,
program table and the following washing duvet and pillowcase sets, bathrobes,
temperature table according to type, underclothing, etc.).
amount and degree of soiling of the •Synthetics
laundry. Select the desired program with You can wash your less durable clothes
the program selection button. on this program. Washes with gentler
C Each of these main programmes washing movements and in shorter
comprise of a complete washing washing cycles. It is recommended for
process, including washing, rinsing your synthetic clothes (such as shirts,
and, if required, spin cycles. blouses, synthetic/cotton blended
garments, etc.). For curtains and lace,
using the “Synthetic 40” program with
Normally soiled, white pre-wash and anti-creasing functions
cottons and linens. (Ex.: selected is recommended. Detergent
90˚C coffee table covers, should not be put in the pre-wash
tablecloths, towels, bed compartment. Less detergent should be
sheets) put in the main wash compartment as
Normally soiled, fade proof loose knit fabrics (lace) foam too much
colored linens, cottons due to its meshed structure.
or synthetic clothes •Delicates
60˚C (Ex.: shirts, nightgowns, You can wash your delicate clothes
pajamas) and lightly soiled on this program. It has more sensitive
white linen clothes (Ex.: washing movements and does not make
underwear) intermediate spinning compared to the
synthetic program. It must be used for
For delicate clothes (Ex.: clothes for which sensitive washing is
40˚C-
lace curtains), blended recommended.
30°C-
clothes including synthetics •Woollens
Cold
and woolens. You can wash your machine-washable
woolen garments on this program. Wash
C Programs are limited with the by selecting the proper temperature
highest spin speed appropriate for according to the labels of your clothes.
that particular type of cloth. It is recommended to use appropriate
C Sort the laundry according to type detergents for woolens.
of fabric, color, degree of soiling and •Hand Wash
permissible water temperature when You can wash your woolen/delicate
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clothes that bear “not machine- speed selection knob, the machine will
washable” labels for which hand wash spin in the maximum possible rpm in the
is recommended on this program. It default setting of the selected program.
washes the laundry with very tender
washing movements without damaging
your clothes.
Additional programs
For special cases, there are also extra
programs available:
C Additional programs may differ
according to the features of your
machine.
• A Class 40
This program washes for a longer period
at 40°C and gives the same result as the
“Cottons 60°C” program, thus it saves
energy. It is suitable for clothes for which
you cannot use the “Cottons 60 °C”
program.
• Mini
This program is used to quickly wash
(30 minutes) a small amount of lightly
soiled cotton garments.
Special programs
For specific applications, you can select
any of the following programs:
• Rinse
This program is used when you want to
rinse or starch separately.
• Pump+spin
This program spins with maximum
possible rpm in the default setting after
the water drains from the machine.
C You should use a lower spin speed
for delicate laundries.
Rinse Hold
Plus
RinseRinse
Prewash
No Heat
No Spin
Extra
Cottons 90 5 133 45 1.65 • • • • • •
Delicate 30 2 77 45 0.36 • • • • •
• : Selectable
* : Automatically selected, not cancellable.
**: Energy Label programme (EN 60456)
Water and power consumption and programme duration may differ from the table
shown, subject to changes in water pressure, water hardness and temperature,
ambient temperature, type and amount of laundry, selection of auxiliary functions,
and fluctuations in the supply voltage.
C The auxiliary functions in the table may differ according to the model of your
machine.
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Auxiliary functions Cancel” button for 3 sec.
Auxiliary function selection keys • In the machines equipped with spin
• Desired auxiliary function depending speed selection knob or button, you
on the program is selected. can spin by selecting the desired
• Some combinations cannot be spin speed and press “Start/Pause/
selected together. Cancel” button.
• Warning signal on the selected • As for machines not equipped with
auxiliary function will light up. a spin speed selection knob, you
can end the program without a
Auxiliary function buttons may differ spin cycle by pressing the “Start/
according to the model of your machine. Pause/Cancel” button and draining
the water. If you wish your clothes
Auxiliary function selection be spun, you can spin them by
If an auxiliary function that should not selecting “pump+spin” program.
be selected together with a previously Spin speed reduction
selected function is chosen, the first You may use the speed reduction
selected function will be cancelled and button whenever you wish to spin
the last auxiliary function selection will your clothes below the maximum spin
remain active. speed. When speed reduction button
Auxiliary function that is not compatible is pressed, spin speed will be at the
with the program cannot be selected. minimum rpm given on the panel.
(see, “Program Selection Table”) No spin
You may use this program if you do not
Pre-wash want to spin your clothes at the end of
A pre-wash is only worthwhile for heavily cottons, synthetics, woolen or delicate
soiled laundry. Without pre-wash you programs.
save energy, water, detergent and time. No Heat
C Pre-wash without detergent is If you wish to wash your clothes in cold
recommended for lace and curtains. water, you can use this program.
Less detergent should be put in the
main wash compartment as loose Starting the Program
knit fabrics (lace) foam too much 1. Press “Start/Pause/Cancel” button
due to its meshed structure. to start the program.
Extra Rinse 2. “Start/Pause/Cancel” button will
With this function, you can increase the light up to indicate that the program
number of current rinsing steps. Thus, has started.
sensitive skins’ risk of being affected by 3. The door is locked and the “Lid”
the remainder detergent on the clothes light fades.
will be decreased.
Rinse hold Progressing a program
If you do not want to unload your Progress of a running program is shown
clothes immediately after the cotton, through the program follow-up indicator.
synthetics, woolen and delicate fabrics • At the beginning of every program
program, you may release your clothes step, the relevant indicator lamp will
inside the machine in the last rinsing light up and light of the completed
water by pressing the rinse hold button step will turn off. The symbol that is
in order to prevent your clothes become lit up at the far right of the series of
wrinkled. After this process you may symbols indicates the step that is
spin your laundry by pressing “Start/ being carried out.
Pause/Cancel” button or you may end
the program by pressing “Start/Pause/
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The “Wash” light on the program follow- Select the “Cottons 40” program by
up indicator illuminates when “Start/ rotating the program knob.
Pause/Cancel” button is pressed after Press “Start/Pause/Cancel” button to
selecting the washing program. The start the program.
“Program finished” lamp illuminates
and the “Wash” light will fade when the C The program which is selected
program comes to an end. The “Lid” first will go on even if the program
light flashes. Meanwhile, the door will selection button is moved and
stay locked for your safety and when it another program mode is selected
is safe to open, the “Lid” and “Program while the machine is operating.
Finished” lights remain on. You must cancel the ongoing
program in order to change the
You can put your machine into “Pause” washing program. (See, Canceling a
mode by pressing the “Start/Pause/ Program)
Cancel” button when it is operating.
In this case, the “Start/Pause/Cancel” Selecting or cancelling an auxiliary
light will flash. Some changes in function/temperature/spin speed
program settings can be made in pause 1. Press the “Start/Pause/Cancel”
mode (See. Changing a Program) button to switch the machine to
and if “Pause” mode is entered at an “Pause” mode.
appropriate step of the program, the 2. Change the auxiliary function’s
adding laundry function may be used. temperature and spin speed.
(See, Adding and taking out laundry). Press “Start/Pause/Cancel” button to
Press “Start/Pause/Cancel” button start the program.
again to return to the “Wash” mode
from “Pause” mode. In this case the C The selection to be made must be
“Start/Pause/Cancel” button will light appropriate. For example, if your
up continuously and the machine will machine is on the main wash cycle,
resume operating from the step it was you may select additional rinse
paused. auxiliary function, but you cannot
•If the machine is not spinning, the select pre-wash.
program may be in rinse hold mode C The spin speed and temperature
or the automatic spin correction which are selected first will keep on
system has been activated because being valid even if the position of the
of unbalanced distribution of laundry spin speed or temperature selection
in the machine. knob is changed. Press the “Start/
Pause/Cancel” button and switch
Changing the program after the machine to “Pause” mode in
the program has started order to change the spin speed or
You can use this feature after your temperature. New spin speed or
machine has started to wash different temperature can be selected.
textile groups in the same batch
of clothes under higher or lower Adding/removing laundry in standby
temperatures. mode
For example; If you want to add more laundry into the
Press and hold the “Start/Pause/ machine after the washing cycle has
Cancel” button for 3 seconds to started, put the machine into “Pause”
“Cancel” the program in order to mode by pressing the “Start/Pause/
select “Cottons 40” program instead of Cancel” button. The “Lid” lamp on the
“Cottons 60” program. program follow-up indicator will light up
steadily after 1-2 minutes if the water
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level in the machine is suitable. Laundry middle of the process, “Wash”
may be added or taken out by opening and “Program Finished” lights will
the door. If the “Lid” lamp does not light up. The machine can drain
light up continuously at the end of this all the water or can take in water
time, the water level in the machine for 3 times at most to cool down
is not suitable and laundry cannot be the clothes and complete draining
added. You can resume the program process.
by pressing the “Start/Pause/Cancel” • When the water discharging process
button again. is completed, the “Wash” light will
go off, “Program Finished” light
Child-proof lock will light up and the “Lid” light will
There is a childproof lock to prevent continuously flash until the door
any program interruption because of is unlocked. You can make a new
pressing the keys while the program is program selection when the “Lid”
on. In order to activate the childproof light is illuminated continuously.
lock, press on the 1st and 2nd
auxiliary function keys from the left End of Program
simultaneously for 3 seconds after The “Program Finished” lamp on the
the washing program has started. program follow-up indicator will light up
1st auxiliary function light will flash when the program comes to an end.
continuously. The lid is unlocked 2 minutes later, the
To start a new program after the “Program Finished” and “Lid” lamps will
program is over or to interfere the light up continuously. The machine is
program, childproof lock should be now ready for a second cycle.
deactivated. To deactivate the child- If any key is pressed when the machine
proof lock, press the same buttons for is at the end of the program or if
3 sec. the position of the selection knob is
changed, the “Program Finished” light
Ending the program through will go off and only the “Lid” lamp will
canceling remain as lit. Meanwhile, if the door is
The program which is selected first will still locked, the “Lid” light will continue
keep on going even if the position of the flashing until the door is opened.
program selection button is changed. A Press the “On/Off” button to shut down
new program can be selected or started the machine.
after “Program is cancelled” in order to
change the washing program.
To cancel any selected program;
• Press “Start/Pause/Cancel” button
for 3 seconds. The machine starts
to discharge the water. “Wash” and
“Program Finished” lights will light
up.
• “Start/Pause/Cancel” and “Wash”
lights will go off after discharging
process is over and the “Lid” light
will start flashing.
• “Lid” lamp will light up continuously
when the door is unlocked. You can
select and start a new program.
• If the program is cancelled in the
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6 Quick instructions for daily use
Preparation
1. Turn the tap on completely. Check if C Machine allows adding more laundry
the hoses are connected tightly. during a later step only if the water
2. Place the laundry in the machine. level is low enough to open the
3. Add detergent and softener. loading door or if the temperature in
the machine is low enough.
Starting In order to add laundry after the start-up
1. Press the “On/Off” button. of the program:
2. Select the programme and the 1. Press Start/Pause/Cancel button.
temperature. Wait until the door is allowed
3. If required (according to your to open. “Lid” lamp will light up
machine’s model): continuously when the door is
– select any auxiliary function, allowed to open.
– adjust the spin speed, 2. Open the loading door and put in
– set the time delay, more laundry.
4. Close the loading door. 3. Close the loading door.
5. Press Start/Pause/Cancel button. 4. Press Start/Pause/Cancel button.
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3. Set the spin speed if spin speed
adjustment is available on your
machine.
4. Press “Start/Pause/Cancel” button.
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7 Cleaning and care
Detergent drawer • Open the hole in the bellow with the
Remove any powder residue buildup in aid of a toothpick if it is clogged.
the drawer. To do this;
1. Press the dotted point on the C Foreign metal substances in your
siphon in the softener compartment machine can cause rust stains. In
and pull towards you until the such cases:
compartment is removed from the Clean the drum with a stainless steel
machine. cleaning agent. Never use steel wool
or wire wool.
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• Remove the nuts of the water intake If it is composed of one piece, hold it
hoses to clean the surfaces of the from both sides and open it by pulling
filters on the water intake valves with out.
an appropriate brush.
• If the filters are very dirty, you can
pull them out by means of pliers and
clean them.
• Take out the filters on the flat
ends of the water intake hoses
together with the gaskets and clean
thoroughly under streaming water.
• Replace the gaskets and filters
carefully and tighten the hose nuts
by hand.
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place.
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8 Troubleshooting
Problem Cause Explanation / Suggestion
Machine may have
Program switched to self Reset your machine by pressing “Start/Pause/
cannot be protection mode due to Cancel” button for 3 seconds. (see, Cancelling
started or an infrastructure problem a Program)
selected. (such as line voltage,
water pressure, etc.).
There may be some water
Water in the in your machine when you
machine. receive it. This is from the It is not harmful to your machine.
quality control process
and is normal.
Be sure the seals of the water inlet hoses are
There is water There might be problems securely fitted.
coming from with hoses or the pump Tightly attach the drain hose to the waste pipe
the bottom of filter. or sink.
the machine. Make sure that the pump filter is completely
closed.
Tap may be turned off. Open the inlet water taps fully.
Water inlet hose might be Straighten the water intake hose.
Machine does bent.
not fill with
water. Water inlet filter might be Clean the water intake filter.
clogged.
The door may be ajar. Close the door.
Water outlet hose might Clean or straighten the hose.
Machine does be clogged or twisted.
not discharge
water. Pump filter may be Clean the pump filter.
clogged.
Machine feet might Adjust the machine feet.
require adjustment.
Transportation safety
bolts might have not been Remove the transportation safety bolts.
removed.
Machine There may be a small
vibrates or amount of laundry in the Add more laundry to the machine.
shakes. machine.
The machine may be
overloaded or the clothes Reduce the amount of laundry in the machine
may be distributed or balance the load by hand.
unevenly.
There machine might be Ensure that nothing touches the machine.
touching a solid surface
Machine
stopped Machine can stop It will resume operating when the voltage is
shortly after temporarily due to low back to the normal level.
the program voltage.
started.
The water
being taken Improper position of the Connect the water draining hose as described
in is directly drain hose. in the operation manual.
discharged.
26 EN
No water can This is not a problem. The
be seen in water level is not visible
the machine from the outside of the
during machine.
washing.
Water level might be
above the lower level of Run either the “Pump” or “Spin” program.
the door.
Machine might be heating
The door is up the water or it may be Wait until the process is over.
jammed. at the spinning cycle.
Due to electrical safety
mechanism, the door can
only be opened a few Wait until the process is over.
minutes after the program
has stopped.
Machine fills
with water Inside of machine may be For safety reasons, water should be cycled in
when a hot. and out a couple times.
process is
cancelled.
The machine will wait until there is a sufficient
Water pressure may be amount of water, which may lengthen the
low. washing time to avoid poor washing results due
to insufficient water.
Supply voltage may be Washing time is lengthened to avoid poor
low. washing results when the supply voltage is low.
Input temperature of Cycle time lengthens to heat up the water when
water may be low. the input water is cold. Also, washing time can
Washing time be lengthened to avoid poor washing results.
takes longer The automatic spin correction system might
than the time have been activated due to the unbalanced
specified in the distribution of the laundry in the drum.
manual There may be an The laundry in the drum may be clustered
imbalance of laundry in (bundled laundry in a bag). Laundry should be
the machine. rearranged and re-spun.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent
any damage to the machine and to its
environment.
Number of rinses and/ Water amount is increased to obtain a
or amount of rinse water better rinse and a rinse cycle is added when
might have increased. necessary.
27 EN
In the case of a paused
countdown while taking in The machine will wait until there is a sufficient
water: amount of water to avoid poor washing results
Timer will not countdown due to lack of water. Then the timer will start to
until the machine is filled count down.
with the correct amount
of water.
In the case of a paused
countdown at the heating
It continuously step:
Time will not count
washes. down until the selected
Remaining
time does not temperature
program is
for the
reached
count down.
The automatic spin correction system might
have been activated due to the unbalanced
In the case of a paused distribution of the laundry in the drum.
countdown at the The laundry in the drum may be clustered
spinning step: (bundled laundry in a bag). Laundry should be
There may be an rearranged and re-spun.
imbalance of laundry in No spinning is performed when the laundry is
the machine. not evenly distributed in the drum to prevent
any damage to the machine and to its
environment.
The automatic spin correction system might
have been activated due to the unbalanced
It continuously distribution of the laundry in the drum.
spins. There may be an The laundry in the drum may be clustered
Remaining imbalance of laundry in (bundled laundry in a bag). Laundry should be
time does not the machine. rearranged and re-spun.
count down. No spinning is performed when the laundry is
not evenly distributed in the drum to prevent
any damage to the machine and to its
environment.
The automatic spin correction system might
have been activated due to the unbalanced
There may be an distribution of the laundry in the drum.
imbalance of laundry in The laundry in the drum may be clustered
the machine. Therefore, (bundled laundry in a bag). Laundry should be
the program might have rearranged and re-spun.
It did not spin. been completed without No spinning is performed when the laundry is
spinning. not evenly distributed in the drum to prevent
any damage to the machine and to its
environment.
The machine will not - Check the filter.
spin if the water has not - Check the drain hose.
completely drained.
- Using insufficient
amount of detergent for a
long time, - Use the recommended amount of detergent
- Washing at low appropriate for water hardness and the laundry.
Washing temperatures for a long - Select the proper temperature for the laundry
performance is time, to be washed.
poor: - Using insufficient - If the water hardness is high, using an
Laundry turns amount of detergent for insufficient amount of detergent can cause
gray hard waters (soil can stick laundry to turn gray over time.
to the laundry), - It is difficult to eliminate such grayness once
- Using excessive amount it occurs.
of detergent (detergent
can stick to the laundry).
28 EN
Insufficient amount of Use recommended amount of detergent
detergent used. appropriate for the laundry.
Washing
performance is Excessive
into machine
laundry loaded Do not load the machine in excess.
poor:
Stain could not Wrong program and Select the proper program and temperature for
be removed, temperature might have the laundry to be washed.
not cleaned. been selected.
Laundry Improper detergent may
could not be have been used.
whitened.
Wrong type of detergent Put the detergent in the correct compartment.
used. Do not mix detergent with bleaching agents.
Such odors and bacteria layers may be formed
on the drum as a result of continuous washing
Washing at lower temperatures and/or in short programs.
performance is Oily accumulations on the Leave the detergent dispenser drawer as well
as the loading door of the machine ajar after
poor: drum may have stuck to each washing. Thus, a humid environment
Oily stains the laundry. favorable for bacteria cannot be created inside
appear on the machine.
laundry. Machine must be operated empty either at
60°C or 90°C program with detergent every 6
months.
Washing
performance is Oily
drum
accumulations on the Machine must be operated empty either at
may have stuck to 60°C or 90°C program with detergent every 6
poor: the laundry. months.
Bad odor
Excessive laundry might Do not overload the machine.
have been loaded in.
Color of the Detergent may have Store detergent in a closed and dry place. Do
clothes faded. gotten damp. not keep them under high temperatures.
29 EN
If the water hardness is higher, using insufficient
Insufficient amount of amount of detergent can cause the laundry to
detergent used. become stiff in time. Use appropriate amount of
detergent according to the water hardness.
Clothes If detergent is put in the prewash compartment
stiffened. The detergent may have although prewash cycle is not selected, the
been placed into the machine can take this detergent during rinsing
wrong compartment; the or softener step.
detergent may be mixed Softener should not come into contact with
with the softener. detergent when being added.
Wash and clean the drawer with hot water.
If the water hardness is higher, using insufficient
Insufficient amount of amount of detergent can cause the laundry to
detergent used. become stiff in time. Use appropriate amount of
detergent according to the water hardness.
Clothes do not If detergent is put in the prewash compartment
smell like the The detergent may have although prewash cycle is not selected, the
softener. been placed into the machine can take this detergent during rinsing
wrong compartment; the or softener step.
detergent may be mixed Softener should not come into contact with
with the softener. detergent when being added.
Wash and clean the drawer with hot water.
Detergent may have been Dry the detergent drawer before putting in
put in wet dispenser detergent.
drawer.
Detergent may have Store detergent in a closed and dry place. Do
gotten damp. not keep them under high temperatures.
Detergent Water pressure might be
residue in the low
dispensing
drawer. The detergent in the main The detergent dispenser outlet (holes) may have
wash compartment might a problem.
have gotten wet while There might be problems with the detergent
taking in the prewash dispenser valves.
water..
Detergent might be mixed Softener should not come into contact with
with the bleaching agent. detergent when being added.
Excessive laundry might Do not load the machine in excess.
have been loaded in.
There is Wrong program and Select the proper program and temperature for
detergent left temperature might have the laundry to be washed.
on the laundry. been selected.
Wrong detergent may Use wool detergents for woolens.
have been used.
30 EN
You may not be using
proper detergent for Use only automatic washing machine
automatic washing detergents in your washing machine.
machines.
Excessive amount of
detergent may have been Use only sufficient amount of detergent.
used.
Too much detergent
may have been used for Use only sufficient amount of detergent.
a small amount of lightly
soiled laundry.
Detergent may have been Store detergent in a closed and dry location. Do
stored improperly. not store in excessively hot places.
There is too Type of material being
much foam. washed (lace items will Use smaller amounts of detergent for lace
cause excessive foam due items.
to their meshed structure).
Detergent might have If you put detergent in the prewash
been put in the wrong compartment although you have not selected
compartment. a prewash cycle, the machine can take this
detergent during rinsing or softener step.
31 EN