POST-SALES CUSTOMER CARE

Thank you
New Hope values your belief in our enterprise, mindful that your investment in the DJI Agras is a leap of faith. But, you’re
in good hands and the asset will endure several years of service with careful maintenance. We are encouraged to see
signs that the maintenance advocated New Hope training is being applied in your daily operation—things are working.

Vigilance is the gold standard of aircraft safety and we take that seriously even at a distance. So, we take ourselves to task
by undertaking an annual hardware check and detailing at no extra cost. We overlay a new set of eyes to inspect your
hardware—just in case—and recommend action to further strengthen your system of checks. These are the services
performed under our post-sales Customer Care Program:
1. STRENGTHEN LINES OF COMMUNICATION
a. Assignment of LAURO PRINDIANA, Technical Account Manager
• Proactive calls
• Technical Updates
b. Registering of Client Information on Portal (in progress)
2. SAFETY THROUGH PREVENTIVE CARE (3 STEPS)
a. Hardware Cleaning
b. Visual Inspection of Parts
c. Software Compatibility Review
3. INSPECTION REPORT

CONFIDENTIAL: FOR INTERNAL PURPOSES OF BASF (PHILIPPINES)

NEW HOPE INSPECTION REPORT

Unit ID RP-U141A
Model DJI Agras MG-1S
Delivery Date October 31, 2018
Service Date August 17, 2020
Venue PuyPuy, Laguna
Client/User Rocel Yasona
Inspector Lauro Prindiana, Technical Account Mgr.
Ryan Lorenzo
SUMMARY

Overall condition: A (excellent). Our inspectors found RP-U141A to be well maintained, adhering to New Hope
standards for aircraft maintenance. For instance, there’s no discoloration/residue in the tank, suggesting the aircraft
was thoroughly cleaned after each flight. There are no structural or software concerns on the aircraft. A test flight
did not reveal any concerns.

Compass error, however, is a recurring concern for the client. This warrants further investigation with options
presented at the end of this report.

CONFIDENTIAL: FOR INTERNAL PURPOSES OF BASF (PHILIPPINES)

RP-U414A

BEFORE AFTER

CONFIDENTIAL: FOR INTERNAL PURPOSES OF BASF (PHILIPPINES)

 MECHANICAL PARTS
CONDITION OF INSPECTED PARTS:
PARTS CONDITION REMARKS

PROPELLERS A CLEAN, WELL MAINTAINED

ARM TUBE A CLEAN, WELL MAINTAINED GRADE RATING

A - EXCELLENT
HOSE A CLEAN, WELL MAINTAINED B - GOOD
C - FAIR (NEEDS CAUTION)
SCREWS B NEEDED TIGHTENING D - NEEDS TO BE CHECKED

NOZZLE B NEEDS TO BE SOAKED

TANK A CLEAN, WELL MAINTAINED

BATTERIES A CLEAN, WELL MAINTAINED

SUMMARY OF INSPECTION

DRONE PARTS CONDITION A EXCELLENT CONDITION

DRONE PERFORMANCE B PERSISTENT COMPASS

ERROR

CONFIDENTIAL: FOR INTERNAL PURPOSES OF BASF (PHILIPPINES)

 POINT OF INTEREST

MAKE SURE THAT BOTH ARM TUBE AND PROPELLERS

SCREWS ARE TIGHTEN.

CONFIDENTIAL: FOR INTERNAL PURPOSES OF BASF (PHILIPPINES)

 POINT OF INTEREST

MAKE SURE THAT THE PLUGS ARE CONNECTED

CORRECTLY .

CONFIDENTIAL: FOR INTERNAL PURPOSES OF BASF (PHILIPPINES)

 NEW HOPE RECOMMENDATIONS
ADD TO CHECK-LIST
❑ Check compass wiring when experiencing compass error. We want to isolate that the wiring is NOT the cause.
❑ Mind metal objects, such as cellphones, when calibrating the drone as it may cause interference.
❑ Mind other source of interference, such as weather stations, cell towers, electrical posts.

UNDERGO THOROUGH CHECK

New Hope is offering to undertake thorough testing to identify the root cause, comparison this unit with our own
MG-1S unit here in Paniqui, Tarlac. You may drop off the unit or be present when our staff conducts the
troubleshooting. In appreciation for your business, we will waive our diagnostic fee.

TALK TO YOUR TECHNICAL ACCOUNT MANAGER (TAM)

LAURO V. PRINDIANA
Email: lauro.vergara@yahoo.com
Contact no: +63 936 8553 837

CONFIDENTIAL: FOR INTERNAL PURPOSES OF BASF (PHILIPPINES)

THANK YOU