1

Download MyJio App on your phone to

start experiencing JioPostpaid Plus

2
INDEX

01 04
CONTENT Entertainment Plus Experience Plus
1. Netflix 1. Continue Your Existing
2. Amazon Postpaid Credit Limit When
3. Disney+ Hotstar VIP You Move To Jio
4. JioTV 2. Plan Change Journey
5. JioCinema 3. Sim Home Delivery

05
6. JioSaavn

02
Feature Plus
1. Family Plan
2. Data Roll Over
3. Wi-Fi Calling
Tariff Plus
1. Plans

03
International Plus
1. International Roaming
2. International Calling (ISD)

3
2
ENTERTAINMENT PLUS

4
5
HOW TO ACTIVATE NETFLIX SUBSCRIPTION

With JioPostPaid Plus, get Netflix mobile subscription at no extra cost.

Here is how you can activate Netflix in 5 simple steps, by visiting MyJio app:

(User E-mail id) and create a

797XXXXXXX User E-mail id

Open MyJio App

and click on
Activate now 01 02 03 04 05 6
7
HOW TO ACTIVATE AMAZON PRIME SUBSCRIPTION

With JioPostPaid Plus, get access to Amazon Prime membership at no extra cost.
Here is how you can activate Amazon Prime membership, by visiting MyJio App:

797XXXXXXX

01 02 03 04
Open MyJio App
and click on
Activate now

8
5
9
HOW TO ACTIVATE DISNEY+ HOTSTAR VIP SUBSCRIPTION

With JioPostPaid Plus, get Disney+ Hotstar VIP subscription at no extra cost. Here is how to activate it in 4 steps:

797XXXXXXX
User Name
797XXXXXXX + 91 797XXXXXXX

Open the hotstar app

and enter your
JioPostpaid Plus mobile
number
01 02 03 04 10
11
HOW TO LOGIN TO JIOTV

With PostPaid Plus, get complimentary subscription to JioTV. Here’s how you can activate in 4 steps:

797XXXXXXX 797XXXXXXX

1.

01 02 03 04
Open JioTV App
and enter your
JioPostpaid Plus
mobile number 12
13
HOW TO LOGIN TO JIOCINEMA

With PostPaid Plus, get complimentary subscription to JioCinema. Here’s how you can activate in 4 steps:

797XXXXXXX 797XXXXXXX

01 02 03 04
Open JioCinema
App and enter your
JioPostpaid Plus
mobile number
14
15
SETTING CALLER TUNE USING JIOSAAVN

Luka Chuppi
Various Artists

Luka Chuppi
Various Artists

Luka Chuppi Luka Chuppi

Various Artists Various Artists

Luka Chuppi
Various Artists

1. 2. 3. 4. 5. 6.

Select search option from Select the song Click on play button, to Press Set JioTune button Press Set JioTune button Caller tune is successfully
menu to find your favourite play the song to select to confirm applies to your number
song

16
FEATURE PLUS

17
FAMILY PLAN

18
FAMILY PLAN DETAILS

01 Single Bill
for the whole Family.
03
Control over data consumed
by the child, data transfer to be
done by parent via MyJio.

02 Addition/Deletion
of child members to
04
Child to be charged
for other services such as IR,
be done via MyJio. ISD ,data addons etc.

19
FAMILY PLAN – HOW TO GET ADDITIONAL FAMILY PLAN
SIMS (CHILD SIM)

Parent to share the coupon code with the

02
749XXXXXXX

friend/family member whom he/she wants to

add in Family Plan

03 Family member/Friend (Child SIM) to visit the nearest

Jio retailer and share this coupon code with the retailer

Child will be onboarded on a CHILD PLAN by paying

04 Rs.99 as one time JioPrime charges. There is no need
to pay Security Deposit for a Child SIM

01
Once you get JioPostpaid Plus Family
plan, you are eligible for FAMILY SIMs at
no extra cost (depending on the plan
selected).

You will receive coupon code(s) on your

primary number (parent), in the Coupon
section of MyJio app 20
FAMILY PLAN (HOW TO ADD A CHILD SIM FROM MYJIO APP)

797XXXXXXX

797XXXXXXX
797XXXXXXX

1. 2. 3. 4.

Open MyJio and click on Click on Enter the JioPostpaid Enter the OTP that has
Plan Details Manage Plan number that you wish to been sent to the number
add to the Family Plan you just entered
21
FAMILY PLAN (HOW TO SHARE DATA WITH OTHER SIMS IN
YOUR FAMILY PLAN)

797XXXXXXX

797XXXXXXX

User Name

797XXXXXXX

4. 5.

Set data you would like to Request submitted

share (using slider /manually) successfully.
and click on ‘Proceed’

22
FAMILY PLAN (HOW TO REMOVE A CONNECTION
FROM YOUR FAMILY PLAN)

User Name
797XXXXXXX

User
Name

797XXXXXXX

1. 2. 3. 4.

Click on ‘Manage Plan’ Click on ‘Remove’ if you wish Confirmation popup if user wish Child account is removed
to remove the child account to remove a child account

23
PARENT ACCOUNT (HOW TO CHANGE YOUR POSTPAID PLAN) - 1 OF 2

797XXXXXXX

1. 2. 3.

Click on ‘Change Plan’ Prompt customer about Select Plan

from My Plans leaving the postpaid family
group to enable new plan
24
PARENT ACCOUNT (HOW TO CHANGE YOUR POSTPAID PLAN) - 2 OF 2

797XXXXXXX 797XXXXXXX 797XXXXXXX

797XXXXXXX

4. 5. 6.

Confirm the plan change. Select payment mode to Change Plan confirmation
You may have to pay Security pay Security Deposit screen
Deposit if applicable
25
CHILD ACCOUNT (HOW TO CHANGE YOUR POSTPAID PLAN) - 1 OF 2

797XXXXXXX

1. 2. 3.

Click on ‘Change Plan’ Prompt customer about Select Plan

from My Plans leaving the postpaid family
group to enable new plan
26
CHILD ACCOUNT (HOW TO CHANGE YOUR POSTPAID PLAN) - 2 OF 2

797XXXXXXX 797XXXXXXX 797XXXXXXX

797XXXXXXX

4. 5. 6.

To change plan, you may Select Payment Mode Change Plan confirmation
need to pay security deposit. screen
Click to ‘confirm’
27
DATA ROLL OVER

28
DATA ROLL OVER

01
797XXXXXXX

797XXXXXXX

Unused data to be rolled over

with a maximum limit of 500GB.
(depending on the plan selected)

02
Data consumption will happen
first from rolled over data and
then from the plan entitlement.

1.

You can see your rolled over data

inside MyJio App or Jio.com
under the MyPlan section
29
WI-FI CALLING

30
WI-FI CALLING

WI-FI CALLING ALL OVER INDIA

Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network using your existing Jio number.
It extends your network coverage, keeping you connected, always!

BENEFITS OF
WI-FI CALLING:

01
Stable and Clearer Calls

02
Make calls from anywhere in India.

03
Extended Indoor Coverage

04
Works on any Wi-Fi network
1.

Go to Settings
2.

Search for Wi-Fi Calling

3.

Enable the switch

31
INTERNATIONAL PLUS

32
INTERNATIONAL ROAMING

33
STEP 1
UNDERSTANDING OUR TARIFFS

We understand that our customers have different needs. Which is why Jio offers the flexibility to choose from different plans.

Postpaid Non-Recurring Packs: Specifically meant for Postpaid users who want to reimburse their International Roaming
A.
Bill/take a GST credit. Subscribe and have the charges added to your monthly postpaid bill.

PayAsYouGo Rates: For Postpaid customers who do not wish to purchase any pack. Just activate International Roaming
B. and roam abroad at standard PayGo rates (starting Rs.2/min). Even without any pack enabled, Jio offers the best rates. Jio
recommends enhancing your credit limit for worry-free travel.

Why should I increase my credit limit?

When you opt for Postpaid Non-recurring, you will be asked to increase your credit limit once. Jio is a digital company and has no
collection agencies. Increasing your credit limit decreases the default rates and helps us serve you better in the future. You will be asked
to pay the credit limit while you will opt for the pack from jio.com/MyJio. The payment you will make will be refundable.

34
UNDERSTANDING OUR TARIFFS | RATES POSTPAID PACKS -
NON RECURRING

1. UNLIMITED PACKS

MRP (Rs.) Type Benefits Validity Commercial Usage limit

499 + GST Daily 1 Day Daily

Unlimited Outgoing Local Calls (calls made within the
roamed country), Calls to Home/India, Incoming calls,
2499 + GST Weekly 7 Days Daily
Data usage and SMSs in 22 countries on applicable
Partner network
4999 + GST Monthly 30 Days 30 Days

T&C Apply
35
UNDERSTANDING OUR TARIFFS | PAYGO RATES

Mobile Data Call back to India Outgoing Local call Outgoing SMS
Countries
(Rs/10KB) (Rs/min) (Rs/min) (Rs/sms)

Australia, Austria, Canada, Denmark, France, Hungary,

Indonesia, Ireland, Italy, Malaysia, Mexico, Netherlands,
New Zealand, Nigeria, Norway, Puertorico, Singapore, ₹ 0.02 ₹2 ₹2 ₹2
Sri Lanka, Thailand, Turkey, United Arab Emirates,
United Kingdom, United States

Cyprus, Czech Republic, Germany, Greece, Iceland,

Israel, Philippines, Portugal, Romania, Slovak Republic, ₹ 0.05 ₹5 ₹5 ₹5
South Korea, Spain, Switzerland, Vietnam

Argentina, Bahrain, Bangladesh, Belgium, Bhutan,

Brazil, Bulgaria, Chile, China, Colombia, CostaRica,
Croatia, Dominican-Republic, Ecuador, Estonia, Fiji,
Finland, Ghana, Gibraltar, Guatemala, Guyana,
HongKong, Japan, Kenya, Kuwait, Latvia, ₹ 0.10 ₹ 10 ₹ 10 ₹ 10
Liechtenstein, Lithuania, Luxembourg, Macau, Malta,
Mauritius, Myanmar, Nepal, Oman, Peru, Poland,
Qatar, Russia, Saudi Arabia, Slovenia, South Africa,
Sweden, Taiwan, Ukraine, Uruguay

PayGo Rates are applicable for both prepaid and postpaid customers
PostPaid customers can activate International Roaming in 3 easy steps. Refer next slide for the steps
To enjoy uninterrupted service, we recommend to enhance your credit limit. Refer next slide for steps
36
STEP 2
ACTIVATING INTERNATIONAL ROAMING
International roaming can be activated in just 3 simple steps via the MyJio app or jio.com

MyJio App

1. 2. 3. 4. 5.

Open the MyJio App. Select Select ‘Activate’. You will You can check your credit limit, Enter the amount you wish
Select ‘Settings’ from ‘International roaming’. receive a message once or you can enhance it,if you wish to increase the credit limit
the menu. International Roaming has been to, by continuing the journey. by, make the payment.
activated.

Note: International roaming services do not work on Jiofi and JioPhone devices. If your device does not get registered with the roaming network automatically, please refer to the appendix at the end of the file. 37
ACTIVATING INTERNATIONAL ROAMING
International roaming can be activated in just 3 simple steps via the MyJio app or jio.com

Jio.com

1. 2.

Sign in to your account Select ‘Settings’ and then

by entering Mobile ‘Manage service’.
number.

3. 4.

Enable ‘International You will receive a message once

Roaming’ by sliding the International roaming has been
button towards the right, activated.
and click on ‘Submit’.

38
ACTIVATING INTERNATIONAL ROAMING
International roaming can be activated in just 3 simple steps via the MyJio app or jio.com

Jio.com

5. 6. 7.

You can check your credit limit, or you can enhance it, Click on ‘Enhance credit limit’. Enter the amount you wish to increase the credit limit by, make
if you wish to, by continuing the journey. the payment.

39
INTERNATIONAL CALLING (ISD)

40
STEP 1
UNDERSTANDING OUR TARIFF

We understand that different people have different needs hence we offer different plans to cater to different set of customers:

01
Value Packs:
02
PayAsYouGo Rates:
Value Pack worth Rs. 501 offers Rs.424 talktime For Postpaid customers who wish not to purchase any
with call rates starting at 50P/min. pack, you can start calling your loved ones.

Value Packs:
Jio offers the ISD pack with coverage in 230 countries.
Note: Packs are available in following variants: prepaid, postpaid non-recurring packs. List of Countries and the applicable tariff
can be found here: https://www.jio.com/jio-isd-recharge-plans

PayAsYouGo Rates:
With rates starting at 50P/min, Jio offers pre-activated ISD service to both Prepaid and PostPaid subscribers. Moreover, no rate cutter or service charges
to get good International rates. To check the applicable rates, kindly visit: https://www.jio.com/jio-isd-recharge-plans
41
STEP 2
HOW TO PURCHASE AN ISD PACK
MyJio App

797XXXXXXX 797XXXXXXX

797XXXXXXX

01 02 03 42
STEP 2
HOW TO PURCHASE AN ISD PACK
Jio.com

01 02 03 43
STEP 3
HOW TO ACTIVATE ISD

ISD SERVICE IS PRE-ACTIVATED FOR ALL

JIO CUSTOMERS (PREPAID AND POSTPAID)
No security deposit required to start International Services. Moreover,
no rate cutter or service charges to get good International calling rates.

44
STEP 4
NO BILL SHOCKS

USER CAN EASILY TRACK THE REAL TIME USAGE ON MYJIO BY:

01
Scroll down on the
Home page of MyJio
02 03
Click on
check usage
You can view calls and SMS details,
these details will be tagged as “ISD Calls”
under each call event displayed.

If you’re using a Global ISD Pack, we’ll send you an SMS when you’ve used 50%, 90%, and 100% of your Pack allowance.
There is no charge for receiving these SMS alerts.

45
EXPERIENCEPLUS

46
 CONTINUE YOUR EXISTING POSTPAID
CREDIT LIMIT WHEN YOU MOVE TO JIO

47
CONTINUE YOUR EXISTING POSTPAID CREDIT LIMIT WHEN
YOU MOVE TO JIO
Share the last paid PostPaid bill of your current service provider with us via WhatsApp and get the same Credit limit on the JioPostPaid Plus
connection. Additionally, there is no requirement to pay any Security deposit. When you move to Jio with the same number, your existing
credit limit will be made automatically available.

Steps to avail the service :

01 WhatsApp the soft copy of the latest post-paid bill from the
current service provider to 88-501-88-501

02 You will get a confirmation from

Jio once the request is approved
03 You can now port into Jio by
visiting the nearest Jio retailer.

48
HOW TO USE THE CREDIT LIMIT WHATSAPP BOT

7344XXXXXX
XXXXXX XXX XXXX
XXXXXX XXX XXXX XXX
XXXXXX XXX XXXX XXXXX
XXXXXX XXX XXXX
XXXXXX XXX XXXX

7344XXXXXX

XXXXXX XXX XXXX

XXXXXX XXX XXXX XXX
XXXXXX XXX XXXX XXXXX
XXXXXX XXX XXXX
XXXXXX XXX XXXX

1. 2. 3. 4. 5.
User to send Enter mobile number User to upload the latest User SMS will be received when
Hi to 88-501-88-501 that you want to move to postpaid bill either in uploads PDF the Credit Limit has been matched,
from the number that JioPostpaid Plus PDF or JPG format we will send you a confirmation SMS.
is to be moved to Jio Only then visit your nearest store to
get your Jio SIM
49
PLAN CHANGE JOURNEY

50
EXISTING JIO POSTPAID CUSTOMERS CAN UPGRADE TO
JIOPOSTPAID PLUS (1 OF 2)

797XXXXXXX
797XXXXXXX

797XXXXXXX

1. 2. 3.
Click on Click on Select the
View plans change plan desired plan
51
EXISTING JIO POSTPAID CUSTOMERS CAN UPGRADE TO
JIOPOSTPAID PLUS (2 OF 2)

797XXXXXXX 797XXXXXXX
797XXXXXXX

797XXXXXXX

4. 5. 6.
Confirm on the Pay the Security Deposit Confirmation message and the
plan chosen (if applicable) plan will be changed from next bill cycle
52
SIM HOME DELIVERY

53
JIO SIM HOME DELIVERY JOURNEY – JIO.COM

797XXXXXXX
797XXXXXXX

1. 2.

Fill up the Verify OTP on

Required Details your shared number

54
JIO SIM HOME DELIVERY JOURNEY – JIO.COM

XXXXXX XXXXXX
XXXXXX
XXXX XXXXX XXXX XXX XXX
XXXXXXXXXXX XXXX XXX

3. 4.

Confirm Your Your Order have been

delivery location Successfully Submited

55
TARIFFPLUS

56
PLANS

57
TARIFF PLANS

JioPostPaid Plus Plans

Postpaid Plus

₹ 399 ₹ 599 ₹ 799 ₹ 999 ₹ 1499

• 75 GB Data • 100 GB Data • 150 GB Data • 200 GB Data • 300 GB Data

• Unlimited Voice & SMS • Unlimited Voice & SMS • Unlimited Voice & SMS • Unlimited Voice & SMS • Unlimited Voice & SMS
• 200 GB Data Rollover • 1 additional SIM card with • 2 additional SIM card with • 3 additional SIM card with • 500GB Data Rollover
Family Plan Family Plan Family Plan • Unlimited Data and calls
• 200 GB Data Rollover • 200 GB Data Rollover • 500 GB Data Rollover in USA and UAE

Free Free Free Free Free

Caller Tunes Caller Tunes Caller Tunes Caller Tunes Caller Tunes

58
 visit jio.com/postpaid
to get a new connection now

59