Performance Appraisal for: Assistant Concierge

Performance Evaluation by Appraiser

Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Act as a role model
for service excellence
to drive service
culture

Adhere to personal
grooming and
hygiene standards to
project a professional
image

Assist guests to make

reservations at local
establishments

Assist in the
execution of response
and recovery actions
during emergency
situations

Assist in the training

of team members
Performance Appraisal for: Assistant Concierge

Performance Evaluation by Appraiser

Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Assist with special
requests from guests

Comply with
organisational and
regulatory
requirements on
workplace safety and
health, and data
protection when
carrying out work
duties

Greet guests and

assist with their
enquiries and
requests

Guide team members

in the conduct of
work activities
Performance Appraisal for: Assistant Concierge

Performance Evaluation by Appraiser

Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Liaise with other
functional areas
within the
organisation to
address guests' needs
and concerns

Monitor activities in
the lobby to identify
and report suspicious
characters, items and
activities for
appropriate follow-up

Provide feedback to
team members to
improve work
performance

Provide information
to guests pertaining
to property amenities
and tourist-related
information
Performance Appraisal for: Assistant Concierge

Performance Evaluation by Appraiser

Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Provide suggestions
to improve concierge
services and enhance
guest experience

Recommend
entertainment, dining
and other
engagements
appropriate to guests

Resolve guests'
concerns and
feedback to ensure
guest satisfaction

Seek guests' feedback

on service
performance for
improvement

Update records on
completed work tasks
and work items for
handover