Certificate

This to certify that the internship report on, “Customer satisfaction on online banking: A
study on FISBL, Khulna” is submitted by Ashkear Ibna Zaman bearing id 20153031101 for
partial fulfillment of the requirement of the degree of Bachelor of Business Administration
Department of North Western University, Khulna.

It is certain that he was worked under my supervision and guidance and that no part of this report
has been submitted for the award of any Degree, Diploma, Fellowship of other similar of prizes
and that the work has not been publish in any report, journal or magazine.

Certified By:

…………………….

Afrina Yasmin

Senior Lecturer

Department of Business Administration

North Western University, Khulna.