DOCUMENT APPARATUS DATE

Technical Note 158 X4XX 10/06/2015

To be applied to: MyLabAlpha MyLabSeven

MyLabGamma MyLabSix

.TECHNICAL NOTE N° 158

INDEX

1.0 EXTERNAL HDMI MONITOR CONNECTION 2

1.1 Premise 2
1.2 Check of the video options 3

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 DOCUMENT APPARATUS DATE
Technical Note 158 X4XX 10/06/2015

To be applied to: MyLabAlpha MyLabSeven

MyLabGamma MyLabSix

1.0 EXTERNAL HDMI MONITOR CONNECTION

1.1 Premise

When an external monitor has to be connected to a MyLabAlpha/Gamma/Six/Seven system,

please control that all these constraints were respected:

System parameters:
• The system resolution can be detected pressing MENU → General Setup → Control
Panel → Screen Resolution.

Some examples:
o MyLabAlpha/Gamma = 1280*768, 1280*800 or 1366*768
o MyLabSix/Seven = 1280*768 or 1366*768

• The system refresh rate is 60 Hz

• The system scan is progressive and not interlaced
• The selected monitor must have a native resolution equal or higher than the system
resolution
• The manual of the selected monitor must specify that it is able to support (on its used input
connector, HDMI or DVI, depending on the available cable) both the resolution, the
refresh rate and the scan sequence of the system

NOTE: Sometimes changing the resolution on ML Alpha/Gamma to 1280x768 can

solve an issue. The option is available also accessing as user (MENU → General
Setup → Control Panel → Screen Resolution)

• Remind to switch on the system when the monitor was already connected to the system,
switched on and verify that it was not in the stand-by mode: it has to be active

• If the connecting cable is too long of it has a low quality, it may create problems

• As latest check, is possible to try to use HDMI/DVI cable (279025100) or HDMI/VGA

adapter (539005800) to connect the external monitor

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 DOCUMENT APPARATUS DATE
Technical Note 158 X4XX 10/06/2015

To be applied to: MyLabAlpha MyLabSeven

MyLabGamma MyLabSix

1.2 Check of the video options

In case the external connected monitor does not work, it’s necessary to check the video option
inside the Catalyst control tool:

Switch On the Unit with the Service key inserted;

As soon as got the Windows desktop, open Catalyst Control Center (Start → All Programs Catalyst
Control Center → CCC Advanced)
If the Catalyst is correctly configured, on the screen will appear the same window here reported (the
images are related to the ML Alpha unit, on Seven the resolution is 1280x768)

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 DOCUMENT APPARATUS DATE
Technical Note 158 X4XX 10/06/2015

To be applied to: MyLabAlpha MyLabSeven

MyLabGamma MyLabSix

Instead, if the configuration will appear on the screen as here reported, put the mouse on the
“disabled” monitor, click the right button of the mouse and, if it is available, activate the
CLONE modality:

Use right button of the mouse

and activate CLONE modality

Finally, if the configuration will appear on the screen as here reported, the system needs a
complete Operative System recovery:

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 DOCUMENT APPARATUS DATE
Technical Note 158 X4XX 10/06/2015

To be applied to: MyLabAlpha MyLabSeven

MyLabGamma MyLabSix

NOTE: different operations and settings may create problems with the unit, even if the
monitor starts running. It may happens that the problems won’t appear immediately,
so do not modify any parameters. If the menu is different from the ones here described
before to proceed with every modifications keep in touch with the service and send
screenshots