Rev.

2021-04-06 Xerox Internal Use Only

Remote Control Panel in CSE Mode to Access Diagnostics

Remote Control Panel function uses to access Device in CSE mode (Diagnostic Mode), as you could do it localy on the machine itself.
Overview
Products: ConnectKeys, Altalink, Versalink. (Older WC 75xx and WC6400, not guarantee).
Warning 1: To Exit Diagnostic Mode from Remote Panel properly, DO RUN a call closeout. If no run, Machine will
remain in Diagnostic Mode. In that case, walking to device is mandatory to exit Diagnostic mode.
Warning 2: ***XEROX SUPPORT TEAMS & POST-SALE ANALYSTS USE ONLY***
People must be trained on device and possess manual guide (Global Procedure).
Wrong use of it could cause a device Fimware reload.
Firefox: Mozzila has removed Java support. Beginning with Firefox 52 (released March 2017), plug-in support
is limited to Adobe Flash, and drops support for NPAPI, impacting plugins for Java.
Mozilla recommends IE or Safari. Oracle proposes Firefox ESR 52.1 version (for 1 year only).
MS Edge: Edge doesn’t support Java, however a workaround exists by clicking on the More ... button from the top
right side of the window. Then click on the “Open with Internet Explorer” entry.
Products: Altalink C80xx, B80xx don’t use anymore Java. It’s replaced by HTML5.
Oder products if Java 7.21 or 7.25 is used at PC side:
▪ Java Security Level must be set on High in Java Security tab.
Oder products if Java 8.25 or higher is used at PC side:
▪ Security Level must be set on High in Java Security tab.
▪ MFP’s IP address must be added in the exception list of Java Security tab,
or by editing exception.sites file in C:\Users\<username>\AppData\LocalLow\Sun\Java\Deployment\security.
(If it’s Java 8 121 or higher: C:\Users\<username>\AppData\Roaming\Sun\Java\Deployment\security)
▪ Firewall settings. Ports from 5909 to 5999 must be unblocked in customer’s environment.
▪ Patch or minimum software is required to device machines:
o ConnectKey 071: Install  633595.071v1 patch
o ConnectKey 072: Install  633595.072.v1 patch
o ConnectKey 073: No Patch required
The ConnectKey patches are located here:
a. Go to www.xerox.com, and select Support > Support and Drivers.
b. Type the product type (e.g. 7830)
c. Select Support again, and type Remote control in the search field, then hit “Enter” key.
d. Next select the article entitled:
“Unable to Open the Remote-Control Panel” and “Application Blocked by Security Settings” message may be Displayed
e. Scroll down to patch link for CK 071/CK 072, then download/unzip it on your computer.
f. The ConnectKey Remote UI is in Web UI > Support Tab.
o WC 75xx: 061.121.222.23502 or higher version must be installed on the machine.
The WC 75xx Remote UI is a hidden page: https://<device-IP-address>/diagnostics/remoteui.php
Select the Speed of network and next click Start Remote UI.
o WC6400: Low use. Limited actions. Further details in Eureka 1386408.
The WC 6400 Remote UI requires the EnableVnc_V2.0.dlm patch + any VNC viewer from the web.

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ConnectKey Devices
1. Go To WebUI > Support > Remote Control Panel > Edit > For Admin and Diagnostics Users Only > Save.

2. Click Logout twice, then click again Login and enter diag + 3424 + Login.

3. Click Remote Control Panel tab > Open Remote Control Panel button. Remote Desktop is displayed.
If old SW version with Java: Click Next + Run on Java Security screens. Overview p. 1

4. Hit Service Diagnostics button + [Enter] Diagnostic Service Access code (in Manual Guide/Global Procedure GP1).

5. When diagnostics actions are completed, click Call Closeout + the appropriate Exit mode.

6. Close Remote Control Panel, then select Logout twice.

7. Login again as Admin + 1111 on Web UI.
8. Set back Remote Control Panel > Edit > Remote Control Panel Configuration > For Admin Only + Logout.
9. Machine can reboot.

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Altalink Devices
1. Go to Device Web UI > Support tab > Remote Control Panel > Edit > For Admin and Diagnostics Users Only > Save.
Then click Start Remote Session.

2. Click & hold down 5 sec at least the Home button, then release it.
3. Type the Diagnostic Service Access code (in Manual Guide/Global Procedure GP1) + OK.

At least 5 secs,
then release it.

4. When diagnostic actions are completed, click Call Closeout + the appropriate Exit mode.

10.Close Remote Control Panel.

11.Login again as Admin + 1111 on Web UI.
12.Set back Remote Control Panel > Edit > Remote Control Panel Configuration > For Admin Only + Logout
13.Machine can reboot.

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Versalink Devices
1. Logon to device Web UI > Home Page > Remote Control Panel icon in bottom.

2. Select Enable + Lock device Control Panel, then click Request Session.
3. Click & hold down 5 sec at least the Home button, then release it.
4. Type the Diagnostic Service Access code (in Manual Guide/Global Procedure GP1) + Enter or OK.

At least 5 secs,
then release it.

5. Scroll down Services screen to hit Diagnostics.

6. When diagnostic actions are completed, click Exit + Log History cleaning mode.

7. Click Services + Call closeout to exit diagnostic mode with appropriate mode.

8. Machine can reboot.

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