1.

MCQs on Consumer Protection Act 1986

1. The Consumer protection act 1986 enacted in

(a) 24 Oct 1986

(b) 24 Oct 1987
(c) 24 Aug 1986
(d) 15 June 1986

2. The Consumer protection act 1986 extends to

(a) The whole India
(b) The whole India except Jammu and Kashmir  
(c) The whole India except Nagaland tribal area
(d) Both (b) & (c) 

3. As per section 2(1)(b) of Consumer Protection Act 1986, "complainant" means 

(a) a consumer
(b) any consumer association registered under the Companies Act, 1956
(c) the Central Government or any State Government,
(d) All the above

4. As per section 2(1)(c) of Consumer Protection Act 1986, "complaint" means any allegation in
writing made by a complainant that a trader or service provider has charged for the goods or
service a price in excess of the price 

(a) fixed by or under any law for the time being in force

(b) displayed on the goods or any package containing such goods 
(c) displayed on the price list exhibited by him
(d) agreed between the parties;
Codes: 
(a) (a), (b) & (c)
(b) (a), (c) & (d)
(c) (a), (b) & (d)
(d) (a), (b), (c) & (d)

5. In case of death of a consumer who can prefer compliant under Section 2(1)(b) of Consumer
Protection Act 1986

(a) his legal heir or representative

(b) State Government
(c) consumer association registered under the Companies Act, 1956
(d) No one can prefer complaint

6. As per Section 2(1)(a) of Consumer Protection Act 1986, 'appropriate laboratory' means a

laboratory or organisation

(i) recognised by the Central Government

(ii) recognised by a State Government
(iii) financed or aided by the Central Government or a State Government for carrying out
analysis or test of any goods with a view to determining whether such goods suffer from any
defect

Codes: 
(a) (i) & (ii)
(b) (ii) & (iii)
(c) (i) & (iii)
(d) (i), (ii) & (iii)

7.  As per Section 2(1)(c) of Consumer Protection Act 1986, 'complaint' means any allegation in
writing made by a complainant that

(i) an unfair trade practice or a restrictive trade practice 

(ii) the goods/services bought/ hired suffer from one or more defects/deficiency
(iii) a trader or service provider has charged a price in excess of the price 
(iv) goods/ services which are hazardous or likely to be hazardous to life and safety of the public
when used

Codes: 
(a) (i), (ii) & (iii)
(b) (i), (ii) & (iv)
(c) (i), (iii) & (iv)
(d) (i), (ii), (iii) & (iv)

8. As per section 2(1)(j) of Consumer Protection Act 1986, 'manufacturer' means a person who 

(i) makes or manufactures any goods or part thereof

(ii) does not make or manufacture any goods but assembles parts thereof made or manufactured
by others
(iii) puts or causes to be put his own mark on any goods made or manufactured by any other
manufacturer; 

Codes: 
(a) (i) & (ii)
(b) (i) & (iii)
(c) (ii) & (ii)
(d) (i), (ii) & (iii)

9. As per section 2(1)(m) of Consumer Protection Act 1986, "person" includes

(i)  a firm whether registered or not

(ii) a Hindu undivided family
(iii)  a co-operative society
(iv) every other association of persons whether registered under the Societies Registration Act,
1860 or not;

Codes: 
(a) (i), (ii) & (iii)
(b) (i), (ii) & (iv)
(c) (i), (iii) & (iv)
(d) (i), (ii), (iii) & (iv)

10. As per section 2(1)(nnn) of Consumer Protection Act 1986, 'restrictive trade
practice' include 

(i)  delay beyond the period agreed to by a trader in supply of goods or in providing the services
which has led to rise in the price

(ii)  any trade practice which requires a consumer to buy, hire or avail of any goods or services as
condition precedent to buying, hiring or availing of other goods or services

Codes: 
(a) (i) Only 
(b) (ii) Only 
(c) Both (i) & (ii) 
(d) None of the above

None of the above

****

2. MCQs on Consumer Protection Act 1986

1. Which Section of the Consumer Protection Act 1986 define “spurious goods and

services” as such goods and services which are claimed to be genuine but they are actually not
so

(a) Section 2(1) (oo)
(b) Section 2(2) (p)
(c) Section 2(1) (ao)
(d) Section 2(1) (po)

2. Which Section of the Consumer Protection Act 1986 states about 'unfair trade practice'

(a) Section 2(1)(d)
(b) Section 2(1)(r)
(c) Section 2(2)(r)
(d) Section 3(1)(b)

3. As per Consumer Protection Act 1986, 'unfair trade practice' includes

(i) falsely represents that the goods/services are of a particular standard, quality or grade
(ii) falsely represents any re-built, second-hand, renovated, reconditioned or old goods as new
goods
(iii) represents that the goods or services have sponsorship, approval, performance,
characteristics, accessories, uses or benefits which such goods or services do not have

Codes:

(a) (i) & (ii)

(b) (i) & (iii)
(c) (ii) & (iii)
(d) (i), (ii) & (iii)

4. Which Section of the Consumer Protection Act 1986 states about 'the Central Consumer
Protection Council'.
(a) Section 7
(b) Section 2
(c) Section 5
(d) Section 4

5. Who shall be the Chairman of the Central Consumer Protection Council

(a) The Minister in charge of consumer affairs in the Central Government

(b) The Minister in charge of consumer affairs in the State Government
(c) The Prime Minister  
(d) The Speaker of Lok Sabha

6.The Central Council shall convene at least ..............  meeting in every year. 

(a) Two
(b) One
(c) Three
(d) There is no such condition

7. Which Section of the Consumer Protection Act 1986 states about the objects of
the Consumer Protection Councils

(a) Section 5
(b) Section 11
(c) Section 6
(d) Section 9

8. Which of the following are the objects of the Consumer Protection Councils

(i) the right to be protected against the marketing of goods and services which are hazardous to
life and property

(ii) the right to be informed about the quality, quantity, potency, purity, standard and price of
goods or services so as to protect the consumer against unfair trade practices

(iii) the right to seek redressal against unfair trade practices or restrictive trade practices or

unscrupulous exploitation of consumers

(iv) the right to consumer education

Codes:
(a) (i), (ii) & (iv)
(b) (i), (ii) & (iii)
(c) (i), (iii) & (iv)
(d) (i), (ii), (iii) & (iv)

9. Which section of the Consumer Protection Act 1986 states about 'the State Consumer
Protection Councils'

(a) Section 7
(b) Section 6
(c) Section 5
(d) Section 8

10. Who shall be the Chairman of the State Consumer Protection Councils

(a) The Minister in charge of consumer affairs in the Central Government

(b) The Minister in charge of consumer affairs in the State Government
(c) The Chief Minister of the State 
(d) The Governor of the State

Governor of the State

3. MCQs on Consumer Protection Act 1986

1. The State Consumer Protection  Council shall consist of ............

(i) The Minister incharge of consumer affairs in the State Government who shall be its Chairman
(ii) Such number of other official or non-official members prescribed by the State Government
(iii) Such number of other official or non-official members nominated by the Central
Government

Codes:
(a) (i) & (ii) 
(b) (i) & (iii)
(c) (ii) & (iii)
(d) (i), (ii) & (iii)

2. How many non-official members can be nominated by the Central Government to the

State Consumer Protection  Council.

(a) 15
(b) 10
(c) 5
(d) 20

3. The State Council shall held ............... meetings every year.

(a) One
(b) Three
(c) Two
(d) Four

4. Which Section of the Consumer Protection Act 1986 stipulate that the State Government
shall establish for every district a council to be known as the District Consumer Protection
Council 
(a) Section 8(C)
(b) Section 7
(c) Section 9
(d) Section 8(A)

5. Who shall be  the Chairman of District Consumer Protection Council 

(a) Collector of the district

(b) District Judge
(c) President of District Panchayath
(d) District Labour Commissioner

6. The number of official and non-official members in District Consumer Protection

Council is prescribed by ...............

(a) Central Government
(b) State Government
(c) Governor of the State
(d) State High Court 

7.  The District Council shall held ............... meetings every year.

(a) One
(b) Three
(c) Two
(d) Four

8. Under Section 9 of the Consumer Protection Act, which of the following Consumer

Disputes Redressal Agencies were constituted for the purposes of this Act?

(i) a Consumer Disputes Redressal Forum in each district of the State

(ii) a Consumer Disputes Redressal Commission in the State 
(iii) a National Consumer Disputes Redressal Commission
(iv) a Central Consumer Protection Council at the center
(a) (i), (ii) & (iv)
(b) (i), (iii) & (iv)
(c) (i), (ii) & (iii)
(d) (i), (ii), (iii) & (iv)

9. President of the District Forum shall be  a person who has been, or is qualified to be

a ....................

(a) District Judge
(b) District Collector
(c) Musif Court Judge
(d) High Court Judge

10. Each District Forum shall consist of ............. number of members (excluding president),
one of whom shall be a woman

(a) 4
(b) 2
(c) 3
(d) 5

4. MCQs on Consumer Protection Act 1986

1. What is the minimum age to be appointed as the member of consumer dispute redressal
forum/commission

(a) 35
(b) 40
(c) 25
(d) 20

2. What are the qualifications to be appointed as the member of the consumer dispute
redressal forum/commission

(i) be not less than thirty-five years of age

(ii) possess a bachelor's degree from a recognised university
(iii) be persons of ability, integrity and standing

Codes:
(a) (i) & (ii) 
(b) (i) & (iii)
(c) (ii) & (iii)
(d) (i), (ii) & (iii)

3. For appointing as member of the consumer dispute redressal forum/ commission, at least
.................. years experience in dealing with problems relating to economics, law,
commerce, accountancy, industry, public affairs or administration is required?

(a) 15 years
(b) 5 years
(c) 10 years 
(d) 7 years

4. A person shall be disqualified for appointment as a member of the consumer dispute

redressal forum/commission if he

(i)  has been convicted and sentenced to imprisonment for an offence which involves moral
turpitude
(ii)  is an undischarged insolvent
(iii)  is of unsound mind and stands so declared by a competent court
(iv)  has been removed or dismissed from the service of the Government or a body corporate
owned or controlled by the Government
(v)  has such financial or other interest as is likely to affect prejudicially the discharge by him of
his functions as a member

Codes:

(a) Only (i) & (iii)

(b) Only (i), (ii) & (iv)
(c) Only (ii), (iv) & (v)
(d) All the above

5. Who is the Chairman of the selection committee constituted for appointing chairman

and members of the District Forum (CDRF)?

(a) President of the State Commission  

(b) Chief Justice of the High Court
(c) Secretary in charge of the Department dealing with consumer affairs in the State   
(d) Minister in charge of the Department dealing with consumer affairs in the State

6. Which of the following are the member of the selection committee constituted for
appointing chairman and members of the District Forum (CDRF)?

(i)  Minister in charge of the Department dealing with consumer affairs in the State

(ii) Secretary in charge of the Department dealing with consumer affairs in the State
(iii) Secretary, Law Department of the State 

Codes:
(a) (i) & (ii) 
(b) (ii) & (iii) 
(c) (i) & (iii) 
(d) (i), (ii) & (iii) 

7. In the absence of the President of the State Commission, who will act as Chairman of the
Selection Committee constituted for appointing chairman and members of the District
Forum (CDRF)?

(a) Minister in charge of the Department dealing with consumer affairs in the State

(b) The Chief Justice of the High Court
(c) A sitting Judge of that High Court nominated by the Chief Justice of the High Court  
(d) Secretary in charge of the Department dealing with consumer affairs in the State

8. The salary or honorarium and other allowances payable to the members of the District
Forum shall be  be prescribed by ....................

(a) The Governor of the State

(b) The National Commission
(c) The Central Government
(d) The State Government

9. Every member of the District Forum shall hold office for a term of ............. 

(a) Five years or up to the age of sixty five years, whichever is earlier

(b) Six years or up to the age of sixty five years, whichever is earlier
(c) Five years or up to the age of sixty years, whichever is earlier
(d) Six  years or up to the age of sixty seven years, whichever is earlier

10.The District Forum shall have jurisdiction to entertain complaints where the value of
the goods or services and the compensation claimed does not exceed ..................... rupees

(a) 50 lakhs
(b) 20 lakhs
(c) 10 lakhs
(d) 5 lakhs

5. MCQs on Consumer Protection Act 1986

1. The CDRF (District Forum) shall refer a copy of the admitted complaint to the opposite
party  within ................... days from the date of its admission for giving reply about the
compliant.

(a) 21 days
(b) 30 days
(c) 25 days
(d) 15 days

2. The opposite party  should give his version of the compliant within a period of  ...............
days  before the CDRF.

(a) 21 days
(b) 30 days
(c) 45 days
(d) 60 days

3.  The CDRF shall settle the complaint within a period of ........... where the complaint does
not require analysis or testing of commodities and within ............  if it requires analysis or
testing of commodities:

(a) 60 adys and 90 days

(b) 30 days and 45 days
(c) 3 months and 5 months
(d) 1 months and 3 months

4. The District Forum shall have the same powers as that of a civil court under Code of
Civil Procedure, 1908 while trying a suit in respect of which of the following matters

(i) The summoning and enforcing the attendance of any defendant or witness and examining the
witness on oath

(ii) The discovery and production of any document or material object as evidence

(iii) The reception of evidence on affidavits

(iv) Issuing  of any commission for the examination of any witness

(a) (i), (ii), (iii)

(b) (i), (ii), (iv)
(c) (i), (iii), (iv)
(d) (i), (ii), (iii) & (iv)

5. Every proceeding before the District Forum shall be deemed to be a judicial proceeding
within the meaning of sections ............  and .............. of the Indian Code (45 of 1860).

(a) Section 193 and 228

(b) Section 195 and 230
(c) Section 173 and 229
(d) Section 190 and 225

6. The District Forum shall be deemed to be a civil court for the purposes of section 195
and Chapter XXVI of ........... 

(a) The Indian Penal Code, 1860

(b) The Code of Criminal Procedure, 1973 
(c) The  Civil Procedure Code, 1908
(d) None of the above

7. Every order made by the District Forum shall be signed by its 

(a) President only
(b) President and the member
(c) Members who conducted the proceeding
(d) Either (b) or (c) 

8. Appeal against the order of District Forum can be preferred before the State
Commission within a period of ............. days from the date of the order

(a) 60 days
(b) 45 days
(c) 30 days 
(d) 90 days

9. For filing appeal before the State Commission, the appellant is required to pay ................
amount in terms of an order of the District Forum

(a) 50% of the amount or Rs.25000/- whichever is less

(b) 50% of the amount or Rs.35000/- whichever is less
(c) 25% of the amount or Rs.25000/- whichever is less
(d) 35% of the amount or Rs.25000/- whichever is less

10. The President of the State CDRC shall be a person who is or has been a 

(a) Judge of a Supreme Court

(b) Judge of a High Court
(c) Judge of a District Court
(d) A well known jurist

well known jurist 

6. MCQs on Consumer Protection Act 1986

1. Every member of State CDRC shall hold office for a term of ................... 

(a) Five years or up to the age of sixty-seven years

(b) Five years or up to the age of sixty-five years
(c) Six years or up to the age of sixty-seven years
(d) Six years or up to the age of sixty-five years

2. The State CDRC have the original jurisdiction over the  complaints where the value of the
goods or services and compensation claimed exceeds rupees ............... but does not exceed
rupees .....................

(a) Rupees 50 lakhs and 1 Crore

(b) Rupees 20 lakhs and 1 Crore
(c) Rupees 20 lakhs and 2 Crore
(d) Rupees 10 lakhs and 1 Crore

3. Appeal against the order made by the State Commission can be preferred before the National
Commission within a period of ............... days from the date of the order.

(a) 45 days
(b) 35 days
(c) 30 days
(d) 60 days

4. For filing appeal before the National Commission, the appellant is required to deposit ...........
amount in terms of an order of the State Commission 

(a) 35 % of the amount or Rs. 35,0000/- , whichever is less

(b) 50 % of the amount or Rs. 25,0000/- , whichever is less
(c) 50 % of the amount or Rs. 50,0000/- , whichever is less
(d) 50 % of the amount or Rs. 35,0000/- , whichever is less
5. An appeal filed before the State Commission or the National Commission shall be  disposed of
within a period of ........... days from the date of its admission

(a) 90 days
(b) 120 days
(c) 60 days
(d) 30 days

6. The President of National CDRC shall be a person who  is or has been

(a) a Judge of the High Court

(b) a Judge of the Supreme Court
(c) a Chief Justice of the High Court
(d) a well known jurist 

7. The National CDRC consist of President and ................... number members, and one of whom
shall be a woman. 

(a) Three 
(b) Five
(c) Four
(d) Six

8. The selection committee for appointing members of National CDRC is consisting of  

(i) A person who is a Judge of Supreme Court, to be nominated by the Chief Justice of
India (Chairman)

(ii) The Minister in Charge of consumer affairs in Central Government (Member)

(iii) The Secretary in the Department  of Legal Affairs in the Government of India (Member) 

(iv) The  Secretary of the Department dealing with consumer affairs in the Government of
India (Member)

Codes:
(a) (i), (ii) & (iii)
(b) (i), (ii) & (iv)
(c) (i), (ii) & (iv)
(d) (i), (iii) & (iv)

9. The salary or honorarium and other allowances payable to the members of the National
Commission shall be prescribed by ...........

(a) Central Government
(b) President 
(c) Supreme Court
(d) High Court

10. Every member of National CDRC shall hold office for a term of ................... 

(a) Five years or up to the age of sixty seven years

(b) Five years or up to the age of seventy years
(c) Six years or up to the age of seventy years
(d) Five years or up to the age of sixty five years

age of sixty five years

 7. MCQs on Consumer Protection Act 1986
1. The National Consumer Disputes Redressal Commission (National Commission) shall
have jurisdiction to complaints where the value of the goods or services and compensation,
if any, claimed exceeds rupees

(a) One crore 
(b) 50 lakh
(c) 2 crore
(d) 75 lakh

2. Appeal against the order of National Commission can be preferred before

(a) The President
(b) The Supreme Court of India
(c) The Ministry of Consumer Affairs
(d) No such option is available

3. Appeal against the order of National Commission can be preferred before the Supreme

Court of India within a period of ............  days from the date of the order

(a) 45 days
(b) 60 days
(c) 30 days
(d) 90 days

4. Which Section of the Act states that appeal against the order of National Commission
can be preferred before the Supreme Court of India 

(a) Section 21
(b) Section 22
(c) Section 24
(d) Section 23
5. If appeal has to be filed before the Supreme Court, the appellant is required to
deposit ........... percentage of amount in terms of an order of the National Commission
or rupees ------------, whichever is less.

(a) 50% and Rs.50,000/-

(b) 40% and Rs.50,000/-
(c) 50% and Rs.35,000/-
(d) 40% and Rs.60,000/-

6. As per Section 26 of the Act, if a complaint instituted before the District Forum, the
State Commission or the National Commission, is found to be frivolous or vexatious, it
shall make an order that the complainant shall pay to the opposite party such cost, not
exceeding .................... 

(a) Rs. 1000/-
(b) Rs.10000/-
(c) Rs. 5000/-
(d) Rs. 2000/-

7. If a trader or a person or the complainant fails to comply with any order made by the
District Forum, the State Commission or the National Commission, they shall be
punishable 

(a) with imprisonment for a term less than one month

(b) with imprisonment for a term less than one year
(c) with imprisonment for a term less than one month but which may extend to three years
(d) with imprisonment for a term less than one month but which may extend to one year

8. If a trader or a person or the complainant fails to comply with any order made by the
District Forum, the State Commission or the National Commission, they shall be
punishable 

(a) with fine not less than Rs.2000/

(b) with fine not less than Rs.20000/
(c) with fine not less than Rs.2000/ but which may extend to Rs.20,000/- 
(d) with fine not less than Rs.2000/- but which may extend to Rs.10,000/- 
9. As per Section 30 of the Act, who can make rules for carrying out the provisions
contained in the act?  

(a) Central Government
(b) State Government
(c) Both Central & State Government in respect of the clause specified in Section 30 of the Act 
(d) Supreme Court of India

10. As per section 30(A) of the Act, who can make regulations with this Act with the
previous approval of the Central Government for giving effect to the provisions of this
Act    

(a) Central Conumer Protcection Council 

(b) National Consumer Disputes Redressal Commission
(c) Ministry of Consumer Affairs
(d) Supreme Court of India