WD My Passport® Wireless Pro and Wireless SSD

Release Notes for Firmware 1.04.17

These release notes provide information on the WD My Passport Wireless

Pro and Wireless SSD

Information on the firmware is provided below:

Firmware Release:
• Firmware Version 1.04.17 – 01/08/2018
• Firmware Version 1.03.04 – 04/17/2017
• Firmware Version 1.02.24 – 12/23/2016
• Firmware Version 1.01.11 – 07/25/2016
• Firmware Version 1.01.08 – 06/21/2016
• Firmware Version 1.01.07 – Initial Release
• Firmware Installation Procedure

____________________________________________________________________________
Important:
Before updating to the latest firmware, it is recommended that you’ve installed the most recent
updates and service pack on your computer.
• For Windows®, go to the Start menu and select Windows Update
• For Mac®, go to the Apple® menu and select Software Update
• For Mac and Windows update to the latest web browser.

WD My Passport Wireless Pro and Wireless SSD Firmware Release Notes 1

_____________________________________________________________________________

Firmware Version 1.04.17

New Features:
• Added support for My Passport Wireless SSD
• Added RAW image preview support
o Manual database rebuild is required after firmware upgrade
o See knowledge base article 20684 for compatible RAW image formats
• Added support for “Copy All” for SD/USB storage import; removed “Move” function
• Changed SD/USB storage import folder format with additional timestamp
(ISO8601)
• Added support for Paragon® NTFS for Mac

Bug Fixes:

• Fixed KRACK Wi-Fi vulnerability issue

• Fixed My Cloud mobile app time sync problem
• Resolved USB import issue with iOS10.2 camera roll
• Fixed My Cloud mobile app displaying NULL value from JPEG EXIF
• Fixed timestamp error on content imported from SD/USB storage
• Fixed issues with the following microSD cards:
o Samsung 64GB PRO microSDXC
o Lexar 32GB class 10 microSDHC
o ADATA 32GB class 4 microSDXC
• Other general bug fixes and minor improvements

Firmware Version 1.03.04

Resolved Issues:

• Added support Indonesia SKU (-4ESN)

• Added support for LG battery
• Resolved USB import issue with iOS10.2 camera roll

Firmware Version 1.02.24

Resolved Issues:

• Added support for 1 & 4TB HDD models

WD My Passport Wireless Pro and Wireless SSD Firmware Release Notes 2

• Added alert warning message when device detects SD card/USB storage with
corrupted file system is used
• Adjusted battery charging profile and alert message
• Changed device to load plexmediaserver.sh script from new package instead of
default firmware package
• Disabled power button in USB direct attach storage mode to prevent unsafe USB
removal
• Improved WD media crawler metadata extraction performance
• Resolved "Device does not have enough space for upgrade (370002)" issue when
device is formatted with FAT32
• Resolved "Media Server database internal server error. (31002)" issue when
copying files over SMB
• Resolved "Media Server database internal server error. (31002)" issue when USB
import is set to Move with USB storage that is read-only
• Resolved all LED flashing issue when backing up files/folder with special character
from SD card
• Resolved all LED flashing issue when device is returning from suspend mode
• Resolved all LED flashing issue when performing USB import with device not
having enough disk space
• Resolved all LED flashing issue when SD card is plug and unplug repeatedly
• Resolved device reboot issue when manually updating device with invalid firmware
• Resolved file access permission issue with My Cloud mobile app
• Resolved incorrect power LED display when device is unplugged from USB direct
attach storage mode
• Resolved incorrect Wi-Fi LED behavior when device is in manual Wi-Fi uplink
reconnection mode
• Resolved incorrect Wi-Fi LED behavior when device is in standby mode
• Resolved issue of Copy button in web UI is slow to start
• Resolved issue of device unable to be re-formatted by some Macbook Pro
• Resolved issue of device unable to charge certain iPad 3 in power bank mode
• Resolved issue of firmware uploading status missing during manual firmware
update
• Resolved issue of hot plugging USB or SD card may cause web UI or My Cloud
mobile app to stale temporarily
• Resolved issue of missing warning message when user is attempting to import
content from SD/USB storage that is larger than the space available
• Resolved issue of not supporting long Traditional Chinese character as Wi-Fi SSID
• Resolved issue of pressing the Wi-Fi/battery button does not reinitiate the device's
wireless network broadcasting
• Resolved issue of SD card auto import failed to start when device is in standby
mode
• Resolved issue of SD/USB import progress bar slow to respond in web UI
• Resolved issue of SD/USB storage with multiple partition not getting imported
completely

WD My Passport Wireless Pro and Wireless SSD Firmware Release Notes 3

• Resolved issue of thumbnail not auto generating for the My Cloud mobile app
• Resolved issue of unable to delete file/folder when Twonky DLNA server is
processing the same file/folder
• Resolved issue of USB import fail to start when SD card is also inserted
• Resolved issue of USB import file path different than SD card import
• Resolved issue of web UI displaying incorrect firmware update time
• Resolved issue of Wi-Fi Auto Reconnect option missing from web UI when device is
set to client mode
• Resolved issue of Wi-Fi Auto Reconnection set to run when device did not join any
router during onboarding
• Resolved issue of Wi-Fi slow to rebroadcast SSID when device is set to battery life
mode and resuming from standby
• Resolved issue of Wi-Fi SSID failed to broadcast when device is set to battery life
mode and resuming from standby
• Resolved issue with content has incorrect timestamp from subsequent SD card
import
• Resolved issue with device failing to resume from suspend mode
• Resolved issue with device LED takes too long to start for SD or USB import
process
• Resolved issue with device unable to backup iPhone running iOS10
• Resolved issue with GoPro HERO4 & HERO5 Session camera which may cause
device to fail when its battery is below 20%
• Resolved issue with not allowing manual firmware update when device is plugged
into AC power and battery is below 50%
• Resolved issue with quick scan with file system check not performing scandisk
• Resolved issue with user need to setup drive lock function again after firmware
upgrade
• Resolved issue with web UI displaying 0 KB of 0 KB during SD card import
• Resolved network access issue from Windows over the 5 GHz wireless network
when device is set to Battery Life mode
• Resolved Plex server reset issue
• Resolved SD/USB import folder name's timestamp doesn't match when the
process occurred
• Resolved various web UI, message display and translation issues
• Resolved web UI displaying different SD card capacity than actual
• Resolved web UI eject button issue with multi-partition USB storage
• Resolved web UI slow response issue
• Resolved Wi-fi 2.4 GHz connection issue with Sony D5503 phone
• Resolved Wi-Fi 5 GHz adaptivity issue when device is within 1 meter range
• Resolved Wi-Fi connection issue when device is connecting to AP router without
DHCP function
• Resolved Wi-Fi connection issue when switching device to wireless network with
open security

WD My Passport Wireless Pro and Wireless SSD Firmware Release Notes 4

 • Resolved Wi-Fi connection issue with two different AP routers broadcasting same
SSID on 2.4 GHz and 5 GHz
• Resolved Wi-Fi instability issue with Wi-Fi Inactivity Disable set to off by default

Firmware Version 1.01.11

Resolved Issues:

• Resolved issue of unable to mount some SD cards, and cards that are formatted
OS X Extended
• Resolved issue of some iOS devices unable to connect to the 5 GHz network with
default password
• Resolved issue of some high speed SD cards that may cause the device to enter
recovery mode with all LED blinking
• Improved device suspend and shutdown to prevent file system error
• Added file system check at boot up and alert message in web dashboard if file
system error is detected
• Added ability in web dashboard to reset Plex Media Server database

Known Issues:
• High capacity SD cards (32GB+) formatted as exFAT by some cameras may create
duplicate entries when a backup is performed
• Under certain conditions, the My Passport Wireless Pro may fail to properly resume
from suspend mode. Workaround: Reboot the My Passport Wireless Pro
• SD cards formatted by Samsung NX200 and Blackmagic Pocket Camera will not be
properly detected. Workaround: Format the SD card in a Windows or Mac with
FAT32 or exFAT file system before using with the camera

Firmware Version 1.01.08

Resolved Issues:

• Resolved issue of unable to start SD card backup when the card is formatted by
some cameras which do not assign UUID during the format process

WD My Passport Wireless Pro and Wireless SSD Firmware Release Notes 5

Firmware Version 1.01.07 - Initial Release

WD My Passport Wireless Pro and Wireless SSD Firmware Release Notes 6

Installing the Firmware Update

Updating the firmware enables you to take advantage of improvements to the operation and
performance of your WD My Passport Wireless Pro.

Important: Make sure the AC power adapter remains connected during

the firmware update, or the battery is above 50% (3 solid battery LED).

To update the firmware: Automated

** Must connect the My Passport Wireless Pro to a Wi-Fi connection with internet access

• Connect computer to the My Passport Wireless Pro Wi-Fi network

• Using a web browser, open the My Passport Wireless Pro dashboard (default URL is
http://mypassport for PC and http://mypassport.local for Mac)
• Go to Firmware Tab
• Under the section Auto Update.
• You will see a pop up confirming to upgrade your firmware, click Ok.

To update the firmware: My Cloud App (Mobile)

** Must connect the My Passport Wireless Pro to a Wi-Fi connection with internet access

• Connect mobile device to the My Passport Wireless Pro Wi-Fi network

• From the App, go to the My Passport Wireless Pro Settings
• Select “More” in the upper corner
• Select Firmware
• Update the Firmware if an update is available.

WD My Passport Wireless Pro and Wireless SSD Firmware Release Notes 7

 To update the firmware: Manual

• Download the firmware to your desktop from support.wdc.com

• Unzip the file and you will find the actual firmware in this format:
MyPassportWirelessGen2_x.bin
• Save this to your desktop
• Connect to the My Passport Wireless Pro Wi-Fi network
• Open the My Passport Wireless Pro Dashboard UI (default URL is http://mypassport for PC
and http://mypassport.local for Mac)
• Go to Firmware Tab
• Under the section Manual Update, click the Update From File button and a window will open
• Browse to where you saved the MyPassportWirelessGen2_x.bin file and select it.
• You will see a pop up confirming to upgrade your firmware, click Ok.

Important product update notes:

1. Do not interrupt the firmware upgrade process. Doing so may cause the device to
malfunction or render it unable to boot.
2. If you are using the manual update method, do not rename the firmware file.
Doing so will cause the manual update to fail.

WD My Passport Wireless Pro and Wireless SSD Firmware Release Notes 8