Customer’s questionnaire (Senior Citizens)

_________________________________________________________________

Name :-___________________________

Gender :- Male Female

Age :- ____

Marital Status :- Married Single

Occupation :- Business Pensioner Others

Dear Sir/Madam,

I am a Student of B.Com (Accounting and Finance) doing research on “schemes of

post services in India.” kindly help me , by completing this survey . I assure this
information will be kept confidential and will be used for academic purpose only .

1.Are you pension Beneficial?

Yes No

2.State The Amount of your monthly pension?

<10000 10000 to 20000

20000 to 30000 >30000

3.State the reading habits of investment avenues?

Sr. No. Schemes Regularly Occasionall Not at

y all
1 Post office
Saving
Deposits
2 Post office
 Time
Deposits
3 Post office
recurring
deposits
4 Post office
Monthly
Income
5 Kisan Vikas
Patra
6 National
Savings
Certificate
7 Deposit
scheme for
senior
Citizen
8 Public
Provident
Fund
9 Others
(Please
Specify)

4. State the motives for investment in post office saving schemes ?

Sr No. Motives 1 2 3 4 5
1 To meet emergency
needs
2 To meet the family
needs in future
3 Well being of my
children
4 Regular income
5 Retirement safety
4.What would you do when investment gives a low rate of interest?

Deposit again in post office

Opting other investment avenues than postal schemes

5.Number of years of your savings in post office saving schemes

Below 1 year 1 to 3 years

3 to 5 years Above 5 years

6.Source of knowledge about post office savings scheme?

Friends / relatives Advertisement

Agents Post office Employees Others

7.Do you feel Post office saving schemes are better than other options?

Yes No Both

8.If yes , state the reason.

Safety attractive returns

promote payment Convenient to operate others

9.Satisfaction of your post office savings scheme.

Satisfied Dissatisfied not bad

10.Do you have any intention to increase your savings in future?

Yes No

11.Mention the steps to be taken to improve the post office savings scheme more
attractive?
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