SUBMITTED BY: ABDUREHMAN ULLAH KHAN

REG NUM: 40931

COURSE: HUMAN RESOURCE MANAGEMENT

SUBMITTED TO: SIR SAJJAD NAWAZ KHAN

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 SOLUTIONS
1. As a manager, you are required to set effective performance standards for your
department; come up with 5 KPIs that can help you measure the performance of
your department. Take help from Google or any other search engine of your
choice
Ans:
Backlog of deferred work. This KPI is one of the dimensions of the first replacement,
especially if the department uses a computerized management system maintenance. An
estimate of the background work Forwarded work, non-work important enough to share
completeness of the current workweek. In other words, the light coming weeks, to the
importance of the application as employment in line with other tickets. Managers should
measure the backlogs and hours to turn the information into a primitive weeks, which allows
you to compare various groups and numbers of experts. The goal is typical for this KPI is a
backlog of four to six weeks.

Percent of completed work that is reactive. This KPI measures whether your organization
is adhering to the process of active remediation or moving on to state or federal land
conservation. This change is important because the task is four to six times more efficient
than the planned and planned work. Managers should shoot 20-30 percent of the work
completed.

PM program compliance. This KPI indicates whether the department is improving its
operational efficiency. In order to be successful in the asset management and credibility
adjustment stages, you must have a proven PM plan that produces results. A successful PM
program covers all critical equipment, and technicians will complete 99 percent of PM tests
and procedures in a timely manner.

Pareto analysis of completed work. This KPI is very important in analysing the types of job
applications that consume maintenance services. Pareto promulgated the 80- 20 rule: 20
percent of institutional assets and equipment utilize 80 percent of its assets. The purpose of
Pareto charts and graphs is to present these results in a way that employees can easily
understand and interpret. Managers should publish charts weekly and monthly to show how
needs and demands change.

Weekly work-schedule compliance. This KPI measures the ability to schedule and complete
work for customers. One key to successful management is to be able to promise your
customers the day and time technician’s complete requested work. This KPI is a great tool for
determining the way supporting tools work together in order to deliver a good product to your
customer. Remember, no department wants to be thought of as a team of cable guys, who
never complete what they promise on time.

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 2. While using the balance scorecard approach, how would you measure the
performance of each employee? Take help from Google / Search Engine or your
text book.
Ans:
Balance score card (BSC) is a planning and planning system used by organizations to
communicate what they are trying to achieve

Plan a daily activity that engages everyone with a plan

Prioritizes projects, products, and services

Measure and monitor progress toward achieving target strategies

The term "score-based card" comes from the idea of looking at strategic approaches over
traditional financial means to get a balanced view of performance. The concept of a limited
credit card has gone beyond simple use of ideas and is now a complete strategy management
tool. The major benefit of using a targeting framework is that it gives organizations a way to
"connect the dots" between the various components of strategic planning and management.

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