SAKSHAM

KARUNA VOLUNTARY ORGANISATION

ASSESSMENT –I

RETAIL

Full Name (in CAPITAL LETTERS): NALLAKUNTA NIKHIL SAI

Registration Number: ____________________ Course: __________________

Date: ___________________ Batch Timings: __________________

Multiple Choice Questions 30 marks / 30 minutes

1. The Term RETAIL means :A

a) Direct deal with customers b) Indirect deal with customers c) supply chain of
goods d)All of the above

2. Type of Sale in RETAIL is: A

a) Outdoor sales b) Indoor sales c) door to door sales d) None of the above

3. What is the name of Entry level job in any Retail Outlet? B

a) Manager –Retail b) Retail Assistant c) Store keeper d) Vice president marketing

4. The main Physical Quality of a Retail Assistant is: C

a) Qualification b) Good Health c) Good Network d) All of the above

5. The best SOCIAL Quality a Retail assistant should possess: A

a) PATIENCE b) Courage c) Good memory d) All the above

6. The Best MENTAL Quality of sales Assistant should possess is: A

a) Alertness & Foresight b) Refinement & good mannered c) Pleasing appearance &
Loud voice d)None of the above

7. The Best HUMAN Quality a sales Assistant possesses:A

a) Reliability & Tactfulness b) Good Health & Facial Expressions c) Resourcefulness
d) Mingling nature

8. Inventory Stock means: C

a)Checking stock details in computer b)Maintaining sufficient stock for SALES
c)Opening & Closing of sales Register d)All the above

9. Meaning of “MERCHANDISE”:B
a) Customers for sale b) Goods for sale c) Money for product sales d) All of the above
10. Job description of a Retail Sales Assistant is: C
a) Greet the customers with Hand Gestures b) Welcome the customers with a Placard
c) Carrying customers goods with physical Hands d) Greeting the customers with a
Good SMILE.

11. In Retail, most customers Expect ____A_________

a) SERVICE b) Low Price c) Quality products d) All of the above

12. SELF AWARENESS means:B

a) Knowing others b) Knowing ourselves c) Knowing our family members
d) Knowing society

13. I KNOW, I am SHORT TEMPERED falls under:A

a) Known b) blind c) unknown d) hidden

14. Rehman communicates well .He is a Good speaker.D

a) Hidden b) Unknown c) Blind d) Known

15. Animals move everywhere, defecates on road, sleeps on road.A

a) Unknown b) hidden c) blind d) known

16. Krishna saw the Murder that happened today.D

a) BLIND b) Unknown c) known d) hidden

17. Latha Feels regular Headache .she feels/thinks she is a patient.C

a)Unknown b)hidden c) known d) Blind

18. Humans have most comparative characters like birds and Animals ( True or False )B
a) False b) Partly True c) Partly False d) True

19. Johari Window is designed to know the personalities: B

a) Partly False b) True c) False d) Partly True

20. Retail SALES is:A

a) Outdoor job b) Indoor job c) Distribution Network d) None of the above

21. RAMU is highly knowledgeable, is noticed.A

a) Blind area b) Open c) Hidden d) Unknown

22. I sell a product or goods or idea or concept or service is called _____B_______

a) Money b) Sales c) Transaction d) Merchandise

23. I Read your face through your facial Expressions:B

 a) Facial Body Language b) Paralanguage c) Personality Traits d) Transformation.

24. RAJU helps the poor and the Orphans:A

a) +ve Attitude b)-ve Attitude c)Personality development d) Body Language .

25. Non Verbal form Of Communication is called _____A________

a) Para Language b) Body Language c) Presentation Skills d) None of the above

26. Through Body Language one can Communicate ( True Or False ) B

a)False b) True c) partly True d) Partly False

27. In Retail industry GROWTH means:B

a) Change in position +no monetary benefits b) Change of position from below
upwards +Hike in Salary c) Hike in salary + Standing in same position
d) None of the above

28. A Retail sales person works on: B

a) Lathe Machine b) POS Machine c) ATM Machine d) Auto CAD Machine

29. In Retail Industry, Girl / lady Employees will have ___________ shifts:C
a) Rotational shifts b) General shifts c) DAY shift d) Night shift
.
30. A Retail sales Executive should compulsorily possess: B
a) Good Money b) Good Communication Skills c) Good Outer Personality d) a Two
Wheeler .
ENGLISH

Choose the Correct Answers Marks ( 20 X 1)=20

1. She look ______ me. C

a. In b. On c. At d. By

2. ______ R.T.C. officer A

a. An b. The c. A d. None

3. ____ black sea C

a. An b. A c. The d. None

4. She is poor ______ maths A

a. In b. At c. By d. On

5. Pawan kalyan is junior ______ Rajini kanth C

a. For b. From c. To d. Of
 6. I don’t agree _________ you B
a. By b. With c. For d. All
7. I congratulate you_______ your success B
a. By b. For c. On d. At

8. Convert the sentence into simple present tense A

I ___________ English
a. Speak b. Speaks c. Speaking d. Spoken
9. __________ university B
a. A b. An c. The d. None

10. __________ honour D

a. An b. A c. Both d. The

11. Pallavi ______ Abhinav are busy now A

a. And b. Or c. Both d. None

12. _________ i was hit by my thumb B

a. ALAS! b. OUCH! C.AH! d.WOW!

13. She takes coffee _____ tea B

a. And b. Or c. Of d. Both a & b

15. They come to college _______ bus C

a. On b. In c. By d. Of

16. We must abide _______ rule B

a. Of b. By c. On d. At

17. My cousin is good _______ English A

a. At b. In c. Of d. From

18. I have my own skills __________ English B

a. At b. In c. Of d. From

19. We are separated _________ our family B

a. For b. From c. Of d. By

20. She disagrees ______ me A

a. With b. Of c. By d. For

Group Discussion Topic: Smart Work / Hard Work 20 marks ____________

Practical’s 30 marks __________________