7/21/2020 Glossary | Coursera

E
expectancy. In Expectancy Theory, the connection between behaviors and performance.

I
inclusiveness. Getting others involved in decision making.

influence problem. An individual’s decision making being altered by what others say or do.

information. One of the two foundations of effective leadership, aided by inclusiveness.

instrumentality. In Expectancy Theory, the connection between performance and rewards.

M
motivation. One of the two foundations of effective leadership, aided by inclusiveness.

O
outcomes. In decision analysis, what happens if a particular action alternative is selected.

https://www.coursera.org/learn/everyday-leadership-foundation/supplement/fhKic/glossary 1/2
7/21/2020 Glossary | Coursera

participation problem. In group decision making, the failure of some group members to contribute their
information.

process loss. The inability of a group to take advantage of the informational resource represented by its
members.

R
representative inclusiveness. A form of inclusiveness in which only a small, manageable group of individuals is
asked to contribute information to the decision making process.

S
self-efficacy. The belief that one’s actions will lead to rewardable performance.

social dilemma. A conflict between individual and group incentives that may lead individuals to do what is not in
the best interests of the group.

T
triangulation. The use of multiple sources to decrease bias in information collection.

U
uncertainty. In decision analysis, not knowing (and therefore having to estimate) what is going to happen.

V
valence. In Expectancy Theory, the attractiveness of an outcome.

https://www.coursera.org/learn/everyday-leadership-foundation/supplement/fhKic/glossary 2/2