Professional Documents
Culture Documents
Establishing A Relationship (Greeting & Introducing) Study The Conversation Below!
Establishing A Relationship (Greeting & Introducing) Study The Conversation Below!
ESTABLISHING A RELATIONSHIP
(GREETING & INTRODUCING)
Note:
Use a title with a full name or with a family name:
“Hello Mr. David Brian” or “Hello Mr. Brian” NOT “Hello Mr. Dave Brian” or
“Hello Mr. Dave”
Use aINGGRIS
MODUL BAHASA full name, first
II name or short name without a title 2020/2021
“I am David Brian” or “I am Dave” NOT “I am Brian”
USEFUL EXPRESSION
Greeting Leaving
Hello…/ Hi… Now, I need to visit other patients, see you
Good Morning (until 1 mid.days) I hope you get better soon, see you later
Afternoon (until dark) Goodbye, Have a nice nap (when the patient’s
Evening (after dark) going to have afternoon rest)
How do you do? Good night/ Sleep tight, Ma’am (when the
How are you (today)? patient is going to sleep in the night
Very well, thanks Pleased to meet you/ Nice to see you
EXERCISE
Fill in the blank with suitable expressions!
Ns. Rosa : Hi, what’s your name? These will help you:
New Nurse : …………………….…………… a. Nice…
Ns. Rosa : I’m Rosa. I haven’t seen you before. b. My name’s…
New Nurse : …………………….…………… c. I’m from…
Ns. Rosa : Where are you from? d. Yes, I’m a new nurse here
New Nurse : …………………….…………… e. I’ve been in this country for…
Ns. Rosa : How long have you been in this country?
New Nurse: …………………….……………
Ns. Rosa : Nice to meet you.
New Nurse : …………………….……………
CHAPTER 2
PIONEER NURSING IN THE WORLD
(READING COMPREHENSION)
When the Islamic state was well established in Madina, Rufaidah devoted herself to nursing
the Muslim
MODUL BAHASA INGGRIS II time she set up a tent outside the Prophet's mosque 2020/2021
sick. In peace in Madina
where she nursed the sick. During war she led groups of volunteer nurses who went to the
battlefield and treated the casualties. Rufaidah's field hospital tent became very famous during
the battles and the Prophet used to direct that the casualties be carried to her.
Rufaidah had trained a group of women companions as nurses. When the Prophet's army was
getting ready to go to the battle of Khaibar, Rufaidah and the group of volunteer nurses went
to the Prophet Muhammad (PBUH). They asked him for permission "Oh messenger of Allah,
we want to go out with you to the battle and treat the injured and help Muslims as much as we
can". The Prophet gave them permission to go. The nurse volunteers did such a good job that
the Prophet assigned a share of the booty to Rufaidah. Her share was equivalent to that of
soldiers who had actually fought. This was in recognition of her medical and nursing work.
Rufaidah's contribution was not confined only to nursing the injured. She was involved in
social work in the community. She came to the assistance of every Muslim in need: the poor,
the orphans, or the handicapped. She looked after the orphans, nursed them, and taught them.
Rufaidah had a kind and empathetic personality that soothed the patients in addition to the
medical care that she provided. The human touch is a very important aspect of nursing that is
unfortunately being forgotten as the balance between the human touch and technology in
nursing is increasingly tilted in favor of technology.
(Taken from the Paper of Prof. Dr. Omar Hasan Kasule, Sr. ;Presented at the 3rd International Nursing
Conference "Empowerment and Health: An Agenda for Nurses in the 21st Century" held in Brunei 1st-4th
November 1998)
EXERCISE
TEXT 2
The year 2020 marks the bicentennial of Nightingale's birth and
approximately, the 150th anniversary of her prediction in 1870 that
"It will take 150 years for the world to see the kind of nursing I
envision."
Tahun 2020 menandai dua abad kelahiran Nightingale dan kira-
kira, peringatan 150 tahun prediksinya pada tahun 1870 bahwa
"Dunia membutuhkan 150 tahun untuk melihat jenis perawatan
yang saya impikan."
FLORENCE NIGHTINGALE:
The lady with the lamp
Florence Nightingale was a pioneer in the field of nursing. She found the profession of nursing
and reformed sanitary practices in hospitals. She developed the "polar-area diagram" to
dramatize INGGRIS
MODUL BAHASA the needlessIIdeaths caused by unsanitary conditions and the need for reform. 2020/2021
With
her analysis, Florence Nightingale revolutionized the idea that social phenomena could be
objectively measured and subjected to mathematical analysis. She was an innovator in the
collection, tabulation, interpretation, and graphical display of descriptive statistics. These great
achievements are more amazing when you consider that most Victorian women could not
attend university or pursue a professional career.
She was born in Italy in 1820 and was named after her birthplace. She was the daughter of a
wealthy landowner, William Nightingale, a well-educated man who believed that all people
should receive an education, and both Florence and her sister Parthenope were taught Greek,
Latin, German, History, Philosophy and Mathematics. At the age of 25 Florence had already
made up her mind to follow a career in nursing. Her parents were totally opposed to this, but
Florence’s devotion and determination managed to convince them and she had got her father’s
permission to train as a nurse.
In 1854, Britain, France and Turkey were at war with Russia. The public were shocked by
reports of the disgraceful conditions that the sick and wounded British soldiers because to
endure. Florence decided to help, and immediately went to Turkey, in charge of a group of 38
nurses, to work in military hospitals, where conditions were appalling. The soldiers were
filthy, there were lots of rats and fleas, and supplies were limited.
Initially, she received very little help from military officers and doctors. However, her
assistance was greatly needed and they soon changed their minds Florence quickly managed
to organise the hospital, improve sanitation and eventually increase the survival rate of her
In 1856, Florence returned to England as a national heroine. She was known as “the lady with
the lamp”, a name the soldiers gave her because of the way she watched over them in hospital
at night.
EXERCISE
Make a summary of the stories above according to your own understanding then share it to
your friends! (speaking competence - retelling stories)
Registered nurses play a vital role in today’s healthcare industry. They are on the frontline of
the medical workforce, responsible for delivering high-quality patient care in a variety of
settings, including hospitals and doctor's offices, assisted living facilities, and outpatient
health centers. Working as a member of a health care team, the RN (Registered Nurse)
provides a wide range of patient services, including preventative and primary care, educating
patients about disease prevention, operating medical equipment, and administering
medications.
Depending on their location, work setting, and level of education, a registered nurse may
perform a variety of duties. While most RNs provide direct patient care, specific job
responsibilities and daily activities vary based on the needs of the healthcare team within
which the nurse serves the needs of the patient, and the patient demographics. Typical job
duties and tasks of a registered nurse include:
Conduct physical exams to assess patient health needs and problems
Administer direct care to injured, disabled, ill, or convalescent patients
Registered nurses also have the potential to specialize in certain areas, such as neonatal,
pediatric, geriatric, surgical, and emergency medical care. To succeed in these roles, an RN
must possess strong communication skills, be detail-oriented and compassionate, and have the
ability to adapt to new technologies, techniques, and medical procedures as they are
introduced.
Now, translate the article above and write on the paper task!
VOCABULARY
EXERCISE
Fill the blanks with the appropriate name of profession!
1. _________ is a heart specialist.
2. _________ is a doctor who specializes in medical care for children.
3. _________ is doctor who studies and treats diseases of the nerves.
4. _________ is a doctor who is specially trained to perform medical operations
5. _________ is an internal diseases specialist or a doctor who specializes in identifying
and treating diseases which do not need surgery (= cutting into the body)
6. _________ is a doctor who treats diseases of the reproductive system. In the other word
this is a doctor who specializes in treating sexually transmitted diseases.
7. _________ is a doctor who is also trained in psychiatry / the part of medicine which
studies mental illness / a doctor who treats mental illnesses.
8. _________ is a pathology specialist or an expert in the study of diseases, especially
someone who examines a dead person's body and cuts it open to discover
how they died.
9. _________ is a radiology specialist or a person who specializes in radiology/ the
MODUL BAHASA INGGRIS II study of the medical use of radiation, especially X-rays. 2020/2021
scientific
10. _________ is a doctor who studies and treats skin diseases.
11. _________ is a doctor who treats eye diseases.
12. _________ is a doctor who gives anesthetic to the patient in hospital.
13. _________ is a doctor who is specially trained to perform medical operations to bones
which have not grown correctly or which have been damaged.
14. _________ is a person whose job is treating people's teeth.
15. _________ is a medical technician who works at laboratory.
16. _________ is a medical technician who operates a machine that records the electrical
activity of the heart as it beats.
17. _________ is a nurse who leads nurse team in doing their jobs.
18. _________ is a doctor skilled in the treatment of women's diseases, especially those of
the reproductive (= connected with having babies) organs.
19. _________ is a medical doctor, especially one who has general skill and is not a
surgeon.
20. _________ is a doctor with special training in how to care for pregnant women and help
in the birth of babies.
21. _________ is (the title given to) a person whose job is to care for people who are ill or
injured, especially in a hospital.
22. _________ is a person, usually a woman, who is trained to help women when they are
giving birth.
23. _________ is a person who is trained to prepare medicines and who works in a hospital,
dispensary, drugstore, pharmacy.
CHAPTER 4
WORK PLACES
(NAMES OF WARDS AND DEPARTMENTS IN HOSPITAL)
VOCABULARY
Operating Theatre (OR) : Ruang operasi
Emergency Room : Unit gawat darurat
ICU : Unit perawatan intensif
CVCU : Unit perawatan penyakit jantung
Medical Ward : Ruang perawatan umum
Surgical Ward : Ruang perawatan bedah
Delivery
MODUL BAHASA Room II
INGGRIS : Kamar bersalin 2020/2021
Maternity Ward : Ruang perawatan ibu melahirkan
Pediatric Ward : Ruang perawatan bayi/ anak
Geriatric Ward : Ruang perawatan lansia
Psychiatric Ward : Ruang perawatan penyakit mental
E.N.T. Ward : Ruang perawatan penyakit THT
Neurological Ward : Ruang perawatan penyakit syaraf
Dermatological Ward : Ruang perawatan penyakit kulit
Orthopedic Ward : Ruang perawatan rehabilitasi tulang
Body Death Room : Kamar Jenazah
Laboratory : Laboratorium
Dispensary/Pharmacy : Apotek
Nurse Station : Ruang jaga perawat
Doctor’s Lounge : Ruang istirahat dokter
Nurses’ Lounge : Ruang istirahat perawat
Dentistry Clinic : Klinik gigi
Out Patient Department : Klinik rawat jalan
Information Center : Pusat Informasi
Physiotherapy Department : Bagian terapi fisik
Admission Department : Bagian pendaftaran
Radiology Department : Bagian radiologi
Nutrient Department : Dapur Gizi
Laundry Department (CSSD) : Bagian Pencucian linen
EXERCISE
How many work places you can find for each job in hospital!
1. An Anesthetist Operating Theatre
2. A Nurse
3. A Midwife
MODUL BAHASA INGGRIS II Out Patient Dept. 2020/2021
4. A Physician
5. A Radiologist Medical Ward
6. A Dentist
7. A Psychiatrist Nursing Dept.
8. A Director of Nursing Service
9. A Laboratory Technician Laboratory Dept.
10. A Pediatrician
11. An Obstetrician Maternity Ward
12. A Surgeon
13. A Neurologist Radiology Dept.
14. A Cardiologist
15. A Pathologist Mental Illness Hospital
READING PASSAGE!
Jane Johnson works in a surgical ward in a London Hospital. Jane does shift work, so she
doesn’t go to work at the same time every day. When she is on an early shift, she goes on duty
at 7 a.m. and comes off at 3 p.m. Late shift start at 2 p.m. and finish at 10 p.m. Jane does not
like late shift. Jane always goes to work by bus when he is on an early shift. The bus stops
outside the out-patient department. When she is on a late shift, Jane generally walks from her
home to hospital. When she comes off duty at 10 p.m., she is usually rather tired and takes the
bus home. Sometimes she goes to the taxi-rank outside the main entrance of the hospital and
goes home by taxi. Jane is not a qualified nurse. She is a student nurse, so she does not work
VOCABULARY BUILDING
Early shift : Dinas pagi Attend : Menghadiri
Late shift : Dinas sore Lectures : Kuliah
On duty : Bekerja/ Dinas Lecturer : Dosen
Comes off : Pulang State Registered Nurse: Perawat terdaftar
Taxi-rank : Pangkalan taksi
EXERCISE
1. Where does Jane Johnson work?
2. At what time does she go on duty when she is on an early shift?
3. When does she come off duty when she is on an early shift?
4. At what time do late shift start
5. When do late shift finish?
6. When does Jane go to work by bus?
7. Where does the bus stop?
8. When does she take the bus home?
EXERCISE
Translate this communication exchange into English!
(P: Patient) (N: Nurse)
1. P : Saya pasien Dr. Stewart. Jam berapa saya hari ini bisa bertemu?
N : Sebentar saya cek jadwalnya dulu. Baik, anda bisa bertemu pkl.16.15
2. P : Hari apa saja ada dokter spesialis anak?
N : (Anda Ingin bertemu) Dokter spesialis anak? Sebentar ya bu,
dokter spesialis anak ada pada hari Senin, Selasa, Kamis dan Sabtu
CHAPTER 6
VISITING HOURS
(Different Types of Patient’s Visitors)
Part of being a nurse, involves dealing with the people who are close to your patients.
When a patient is staying in a hospital or other health facility, it is often necessary to
welcome, monitor, and inform visitors on a daily basis. In many cases you may form stronger
relationships with the patients' visitors than the patients themselves. Depending on the
condition of the patient, certain loved ones will be allowed to visit, while others will not. It is
Study the different people that may come to visit the patient:
Immediate family
Mother and Father (patient's parents)
Husband or Wife (the man or woman the patient is married to)
Son and Daughter (children of the patient, boy and girl)
Brother and Sister/siblings (other children of the patient's parents)
Extended family
Grandmother and Grandfather (mother and father of patient's parents)
Aunt and Uncle (brother and sister of patient's parents)
Niece and Nephew (girl and boy child of patient's siblings)
Cousins (children of patient's aunt or uncle)
Friends and other loved ones
Best friend (patient's closest friend)
Room-mate (a person the patient lives with)
Neighbor (a friend who lives near the patient)
Co-worker (a person who works with the patient)
Fiancé or Fiancée (the man or woman the patient is engaged to marry)
etc.
MODUL BAHASA INGGRIS II 2020/2021
USEFUL EXPRESSION
Typical concerns and questions that visitors may have, and some appropriate responses
that you may be able to give them
Questions and Concerns of Loved Ones
Could you tell me which room Mrs. Smith is in?
We're Michael's grandparents.
Is my child going to be okay?
When can we speak with the doctor?
What time are visiting hours?
I'm trying to locate my sister's room
My child would like something to drink.
Is there somewhere I can lie down for a while?
Please tell her to get well soon.
Is there anything you can do to make him more comfortable?
USEFULL EXPRESSION
Patient
I need to make an appointment.
I need to see the doctor.
When is the doctor free?
I need to renew my prescription.
Do you think the doctor could squeeze us in today?
I need to make an appointment for my husband.
Receptionist
What is your chart number?
What is the appointment regarding?
Which day/what time is good for you?
Is January the 3rd okay with you?
How does four o'clock sound?
We'll see you then.
I'm sorry the doctor is not taking new patients.
We'll call you if there are any cancellations.
We're running an hour behind schedule.
Dr. Jones is away. You'll be seeing Dr. Lindsay.
CONVERSATION
Receptionist : Doctor's office. Jane’s speaking. Can I help you?
Caller : I need to make an appointment with Dr. Harris.
Receptionist : Do you know your chart number?
Caller : No, sorry. It's at home and I'm at work right now.
Receptionist : No problem. What's your name, please?
Caller : GeorgeIIMason.
MODUL BAHASA INGGRIS 2020/2021
Receptionist : Okay Mr. Mason. Hold one moment while I grab your chart, please.
Caller : Sure.
Receptionist : Thanks for waiting. Now, what do you need to see the doctor about?
Caller : Well, I've been fighting a cold for more than a week, and I think I might have
a chest infection or something. My cough is getting worse each day.
Receptionist : Doctor Harris is off tomorrow. Do you think it can wait until Wednesday?
Caller : Oh, I was really hoping to get in today or tomorrow in case I need some
antibiotics. Maybe I'll have to go to the walk-in-clinic instead.
Receptionist : Actually, we had a cancellation for 2:00 pm today if you can get away from
the office.
Caller : Gee, it's almost 1:00 pm already. I think I can make it if I leave right now.
Receptionist : We're running a bit behind schedule, so you can probably count on seeing the
doctor around 2:30.
Caller : That's great. Thanks for fitting me in.
Receptionist : No problem, Mr. Mason. We'll see you in an hour or so.
Check your understanding
1. Why does the caller phone the doctor's office?
a. he's running late for his appointment
b. he's hoping Dr. Harris can fit him in
c. he can't remember his chart number
2. Which is true about George Mason?
a. he has a bad cold
EXERCISE
Make another conversation about Booking Doctor’s Appointment and act it in front of the
class! (You can use the list on Useful Expression above)
CHAPTER 8
PART OF THE BODY & HEALTH PROBLEM
One of the first things you need to know when working in English is the parts of the body.
You will need to learn the names of the internal (inside the skin) and external body parts. You
will also need to learn the words for the functions of each of these body parts. Here are the
basics to get you started.
Head
Inside the head is the brain, which is responsible for thinking. The top of a
person's scalp is covered with hair. Beneath the hairline at the front of the
face is the forehead. Underneath the forehead are the eyes for seeing, the
nose for smelling, and the mouth for eating. On the outside of the mouth are
the lips, and on the inside of the mouth are the teeth for biting and the tongue
for tasting. Food is swallowed down the throat. At the sides of the face are the cheeks and at
the sides of the head are the ears for hearing. At the bottom of a person's face is the chin.
Upper Body
At the top and front of the upper body, just below the neck is the collar
bone. On the front side of the upper body is the chest, which in women
includes the breasts. Babies suck on the nipples of their mother's breasts.
Beneath the ribcage are the stomach and the waist. The navel, more
commonly referred to as the belly button, is located here as well. On the
inside of the upper body are the heart for pumping blood and the lungs for
breathing. The rear side of the upper body is called the back, inside which the spine
connects the upper body to the lower body.
EXERCISE
Choose the correct word to complete the sentences!
1. Your tonsils can get swollen when you have a sore _______ (thigh/ toe/ throat)
2. The _______ is a joint that connects the upper arm and the forearm. (elbow/ ankle/ wrist)
3. My Dad's little _______ was lost in the accident. (thumb/ toe/ shoulder)
CHAPTER 9
ASKING & TELLING HEALTH PROBLEM
CONVERSATION
Patient : Excuse me, Nurse. Can you help me?
Nurse : What’s the problem, Sir?
Patient : I have pain in my stomach.
Nurse : Your stomach pains? Would you point at the location of your pain?
Patient : It’s in here, in the upper part of the abdomen.
Nurse : OK, I will report your condition to the doctor
Let’s consult
MODUL BAHASA INGGRIS II to your doctor for sure 2020/2021
USEFUL EXPRESSION
Asking Response
What’s the matter? I have …
What’s wrong with you? I got …
How do you feel today? I feel …
EXERCISE
Look at this health problem. Find good advice for each health problem
Problems Advice
A headache ___ 1. Take some aspirin
A toothace ___ 2. Go to bed and rest
A sore throat ___ 3. Drinks a lot of water
A cough ___ 4. Take some Vit.C
A backache ___ 5. Put some lotion on it
A fever ___ 6. Give taped water compress
A burn ___ 7. Close the mouth when coughing/ sneezing
___ 8. Don’t lift anything heavy
___ 9. Brush the teeth regularly
___ 10. See the Dentist
___ 11. Don’t exercise
MODUL BAHASA INGGRIS II 2020/2021
Patients in hospital are usually anxious and fearful. It is important that hospital and staff put
them and their ease by being polite and pleasant. The following drills teach you polite form in
English. Be careful about the way your voice rises and falls when you say these sentences.
Basic Instruction
Please…/ …Please!
Will you…
Would you…
Could you…
Would you mind…(V-ing)
I want you to…
I would like you to…
I just want to see you…
MODUL BAHASA INGGRIS II 2020/2021
USEFUL EXPRESSION
Change each command request into polite request using basic instruction!
Command Request Come in, Please! (Silahkan masuk)
1. Sit down (duduk)
2. Stand up (berdiri)
3. Turn around (berputar)
4. Say “Ah” (katakan “Ah”)
5. Flex your neck (tekukan leher)
6. Bend down (membungkuk)
7. Lay down (berbaring)
8. Look up (lihat ke atas)
9. Raise your arm (angkat tangan)
10. Move your head (gerakan kepala)
Command Request Will you come in, Please!
1. Lift your leg (angkat kaki)
2. Arch your back (bungkukan punggung)
3. Lower your foot (turunkan kaki)
4. Open your mouth (buka mulut)
5. Put out your tongue (keluarkan lidah)
6. Bend your knees (tekuk lutut)
7. Touch your toes (sentuh jari kaki)
8. Wriggle your finger (gerakan jari)
9. Take your shirt off (buka baju)
10. Roll your sleeve up (gulung lengan baju)
EXERCISE
MODUL BAHASA INGGRIS II 2020/2021
Choose the correct answer for these items in the list
1. Can you …your mouth … please! a. On the knee down
2. Now, will you … your knee, please! b. Raise arm
3. I’m going to check your mouth, would you mind … your tongue c. Open – widely
… d. Fold – knee
4. I would like to listen your lungs, please take … and … e. Upside – down
5. I want to take your BP, would you mind … your sleeve …, f. Bend
please! g. Breath in – out
6. A nurse asks Mr. Black to … the body …because she wants to h. Put – out
inject pain killer on his buttock. i. Put on
7. I will … to ask you to forgive my fault. j. Rolling – up
8. If you don’t understand what I have said, please… and I will re-
explain.
9. Well Miss, please tell me if you feel pain when I … your … to
your abdomen.
10. Everything is okay, now … your dress.
CHAPTER 11
ASKING AND SHOWING DIRECTION
USEFUL EXPRESSION
Asking for directions Giving simple directions
CONVERSATION
Linda (L) is looking for surgical ward in Arneza hospital then
she asks to Information Center (I)
L : Excuse me, Miss?
I : Yes, can I help you, Ma’am?
L : I wonder
MODUL BAHASA whether II
INGGRIS you can help me. 2020/2021
I : I hope I can help you, what do you want to know Ma’am?
L : Yes, could you tell me how can I get to surgical ward in
this hospital?
I : Of course I can, surgical ward is in the third corridor.
L : In the third corridor? But, where the third corridor is?
I : Okay, let me explain you, from here just turn left then you
will find an intersection on corridor six and you can turn
right and go straight on, when you find another
intersection, you just pass it. And then you go through
until next intersection. The surgical ward is in front of
obstetric clinic.
L : Thank you, Miss. I: Don’t mention it.
EXERCISE
1. Visitor : Maaf, dimanakan ruang perawatan anak?
Nurse : Silahkan jalan lurus sampai ketemu ICU, lalu anda belok kiri. Ruang
perawatan anak ada di sebelah kiri
2. Visitor : Suster, saya sedang mencari ruang perawatan Amarylis, dimana?
Nurse : Ibu jalan lurus melewati lorong ini, setelah ketemu tangga naik lantai 2.
Ruang Amarylis ada di sebelah kanan anda.
3. Visitor : Saya perlu membayar tagihan rawat inap, bisa menunjukan dimana kasirnya?
Nurse : Baik, jalan lurus saja lewat sini. Kasir persis ada di samping farmasi
4. Visitor : Maaf, saya perlu ke poliklinik, bisakah anda menunjukan jalannya?
ANSWER ORALLY!
Could you tell me how to get to …
1. Operating theater
2. Maternity ward
3. Cardiology clinic
4. Laboratory
5. Radiology/ X-Ray Room
6. Dentistry Clinic
7. ENT ward
8. Delivery room
CHAPTER 12
MEDICAL EQUIPMENT
(MEDICAL SUPPLIES AND TOOLS)
USEFUL EXPRESSION
Asking and explaining the function of a medical instrument
Asking:
What is this (instrument) for?
Would you take a/ an+ (medical instrument) for…
Can you explain the function of+ (medical instrument)?
Explaining:
This is used to…/ This (instrument) is use to…
I’ll introduce you a medical instrument.
Its name is … It’s used (for/ to…) or (it is functioned…)
A/ an … is an instrument that I used for… verb-ing
Example in conversation:
VOCABULARIES
Medical Instrument used for Measuring Vital Sign
Now, find other vocabularies on Medical Instruments then write with its meanings (in
English and Bahasa)
CHAPTER 13
TAKING MESSAGE
CONVERSATION
Nurse Caroline in Dr. Frank’s clinic is receiving phone call from Nurse Jane
Carol : Good morning, Dr. Frank’s clinic, with Nurse Caroline, can I help you?
Jane : Hello, I would like to have a quick word with Dr. Frank, can I?
Carol : Of course you can, but if you don’t mind telling me with whom I speak to?
MODUL BAHASA INGGRIS II
Jane : This is Shanti, J-A-N-E from Arneza hospital
2020/2021
Carol : Well nurse Jane, from what department are you?
Jane : I am from emergency department
Carol : Okay Nurse Jane, I ringer you to his room, but just in case if you get cut off, his
extension is 543
Jane : 543, okay, thanks
Then Nurse Caroline rings her to Dr. Frank’s room but nobody answers the telephone
Carol : Hello nurse Jane, I just called Dr. Frank’s room but nobody gets the telephone,
maybe he is not in the office at the moment. Would you like to leave a message?
Jane : Yes, please tell him that there is a patient with compound fracture at tibia and fibula
in this hospital
Carol : Okay, “there’s a patient with compound fracture at tibia and fibula in Arneza
hospital”
Jane : Yes you’re right
Carol : Okay I’ll try to call Dr. Frank and give the message to him immediately.
Jane : By the way do you have the cellular phone number of Dr. Frank?
Carol : I think so. Just a moment… here it is 232456
Jane : ‘962435’ okay, I will call him now but if you meet Dr. Frank, please tell him to
contact me at 981711
Carol : ‘981711’ okay Nurse Jane. I’ll give Dr. Frank the message
Shanti : Thank you. Good bye
Received by
USEFUL EXPRESSION
Greeting & Introducing Ns. Carol
Receiver
Good morning, St. Marry Hospital, can I help you?
Good afternoon, Dr. Wilson clinic, may I help you?
This is operating theatre, with Susan, is there something I can do for you?
Caller
Hello, this is St. Marry Hospital?
Hello, this is 4301789?
Hi Alan, this is Shinta, how are you?
When the person you want to talk with is not in the office
Receiver
Oh, I am sorry, Dr. Wilson is not in the office right now and would you leave a message
for him, please?
I’m sorry Dr. Gill is in the meeting at the moment, would you like to call him back few
minutes, please?
Well, Nurse Hanna is examining a patient now, I’ll tell her to call you back soon
I’m sorry Mr. Black just went out ten minutes ago
I’m afraid he can’t talk to you because he I operating a patient at the moment
Well, Nurse Shinta has already gone, it’s better for you to call her again tomorrow
EXERCISE
Make a request sentence to the others to deliver the message below!
1. Give the injection of pethidine 10 mg to Mr. Black (Nurse Nana)
……………………………………………………………………………………………
2. The patient condition is getting better (Patients Famiily)
……………………………………………………………………………………………
3. Call Dr. Andrew to come tomorrow morning (Nurse Dena)
MODUL BAHASA INGGRIS II
…………………………………………………………………………………………… 2020/2021
4. The pediatric room is full of patient (Dr. Rahmat)
……………………………………………………………………………………………
5. Come to the meeting this afternoon at 4 pm (Mr. Aji)
……………………………………………………………………………………………
Admission is the act or process of accepting someone into a hospital, clinic, or other
treatment facility as an inpatient. While Admission form/card/ note is part of a medical
record that documents the patient's status (including history and physical examination
findings), reasons why the patient is being admitted for inpatient care to a hospital or other
facility, and the initial instructions for that patient's care.
A nurse needs to ask several questions to fill in the admission form. There are three basic
question types:
Yes/No: the answer is "yes or no"
Question-word: the answer is "information"
Choice: the answer is "in the question"
ADMISSION FORM
Hospital Reg. No. Unit Adm. Date Adm. Time
HEALTH HISTORY
Current Medication Last Dose Cardiac Medication Last Dose
1. .......................................... ..................................... ................................................................. ............................
2. .......................................... ............... ................................. ............................
3. ........................................... ……………………… …………………………………………. ............................
USEFUL EXPRESSION
Here are several useful expression/questionnaires that might be asked to the patient or
patient’s family to fill in Admission Form
Complete Name/ Surname Age (Date of Birth/ Place of Birth)
- What is your complete name? - Where/ when were you born?
EXERCISE
Now, fill the admission form based on the conversation below!
Mr. Smith : Excuse me, is this emergency room?
Nurse : Yes, this is emergency room.
S: Well I’m Smith Johnson, I got information that my daughter just got an accident and she
MODUL BAHASAwas sent to this hospital.
INGGRIS II 2020/2021
N : Let me check the list first, Sir and what is your daughter name?
S: Her name is Jane Johnson.
N : That’s right Mr. Smith, would you come in and have a seat, please!
S: Thanks a lot, Nurse!
N : Well, Mr. Smith, we have to fill in an admission form first.
S: All right, Nurse!
N : Good, now your daughter complete name is Jane Johnson, can you spell her first name?
S: J-A-N-E and Her last name is J-O-H-N-S-O-N
N : What is her religion?
S: Islam, she is a Moslem.
N : Is she married?
S: No, she is not.
N : And what is she?
S: She is a student.
N : Then when and where was she born?
S: She was born in Sidney on June 13th 2003.
N : Now, where does she live?
S: She lives with us at Cadbury Street No.01. West Rock, Canada.
N : Do you have phone number, Sir?
S: Yes, sure, my phone number is 0765-84995231
N : It says here ‘Name and Address of Next Kin’ who is her nearest relation in this town that
we can contact in emergency situation?
PRODI S1 KEPERAWATAN
Lecture by:
Drs. H. Yun Surtiana, M.A.
Nita Yuanita, S.Pd., M.Si.