The Case for...

Systems Management with

Netuitive SI
Like many IT professionals, you have deployed monitoring agents to alert you when systems
exceed established thresholds. Yet – according to a recent study – 40% of your peers have
actually turned off their performance monitors to stem the flood of false system alerts.

The problem is manual baselining and thresholding. Because it is humanly impossible to

determine what’s normal in a constantly changing environment, you shouldn’t rely on static
thresholds when system performance is on the line. And the hours you spend responding to false
alarms or manually resetting thresholds is time that could be better used.

Get Netuitive SI and Get Out of Fire Fighting

Netuitive SI replaces constant fire fighting with automated, proactive system management.
Netuitive SI completely eliminates manual rules, scripts and thresholds and instead leverages
your existing agents and console to self-learn your system’s normal operating behavior – by time
of day, day of week, even season of the year. Then it continuously correlates, analyzes and
adapts itself to data inputs from all of your systems, servers and processes in real-time. So when
it detects or forecasts problems needing corrective action, it sends you system-verified Trusted
Alarms that alert you to the situation and spell out in plain English exactly what you need to do.

 Fully automate manual systems administration tasks.

 Put an end to fire fighting.
 Forecast problems before they occur.
 Speed problem diagnosis and reduce mean time to repair.
 Increase IT staff productivity.
 Reclaim value from your existing monitoring investments.

Fully automate manual systems administration tasks.

Problem: Inaccurate Manual Baselining and Thresholding
Manual threshold administration is one of the major obstacles to effective performance
monitoring and systems management. That’s because it’s humanly impossible to account for all
the variables that define normal behavior in a constantly changing environment. Set thresholds
too high, and system alerts may be too few or too late. Set them too low, and the volume of alerts
could be overwhelming. Turn off your monitors to eliminate the “Christmas Tree Effect” and
you miss genuine problems altogether.

Solution: Automated Threshold Administration

Netuitive SI fully automates the system baselining and thresholding processes.
  Self-learns and continuously analyzes your environment’s normal hourly, daily and
seasonal behavior patterns in real-time, creating Adaptive Behavior Profiles for each
server
 Automatically generates upper and lower dynamic thresholds — bands of normalcy
reflecting each server’s unique and changing rhythms
 Saves you from having to estimate baselines
 Eliminates the need to manually set and reset static thresholds
 Increases threshold accuracy and reliability

Put an end to fire fighting.

Problem: Too Many False Alerts
A systems monitor that relies on manually set static thresholds can deluge a typical operations
group with thousands of system alerts daily. Over 90% of them can be false positives. That is,
even though a threshold was exceeded, there was no real problem.

Solution: Reduce False Alerts 99% with Trusted Alarms

By sending only system-verified Trusted Alarms, Netuitive SI:

 Eliminates 99% of false-positive alerts and significantly reduces overall alert activity
 Pinpoints current or impending performance problems that need your attention
 Frees you from opening unnecessary trouble tickets or pursuing non-existent problems

Learn more about Netuitive Trusted Alarms — the industry’s most accurate and reliable
indicators of impending performance problems.

Forecast problems before they occur.

Problem: Users Know About Problems Before You Do
Despite your high investment in monitoring tools, you’re more likely to first learn of
performance issues from users calling the help desk. Of course, by then a performance
degradation is well under way. That’s why your approach to performance management is
continually reactive instead of proactive.

Solution: Forecast Problems Before They Occur

Because Netuitive SI understands how thousands of inter-related and constantly changing
variables affect system performance, it can:

 See problems developing up to two hours in advance

 Send you the early warning of Trusted Alarms in plenty of time for you to take corrective
action

Speed problem diagnosis and reduce mean time to repair.

Problem: Slow, Difficult, Problem Diagnosis
Alerts resulting from static thresholds represent nothing more than a random breach of an
individual system metric. They lack the context needed to diagnose the problem at hand. In fact,
there is typically no way to determine if the alert is an indication of the symptom or the
underlying problem.

Solution: Diagnose and Resolve Problems up to 10 Times Faster

By delivering a full story behind every Trusted Alarm, Netuitive SI speeds problem diagnosis
and resolution and reduces Mean Time To Repair.

 Shows you exactly which alerts require your attention

 Isolates problems in three clicks, directly in your performance monitor console
 Drills down to root causes — in individual servers and performance indicators
 Describes problems in plain English
 Delivers early-warning indicators that prevent impending failures

Increase IT staff productivity.

Problem: Repetitive Manual Administration Drains IT Resources
You certainly have more productive and strategic uses for the time you spend estimating system
baselines, guessing and setting performance thresholds, and chasing false trouble tickets. Your
company certainly would like to reduce the cost of these activities.

Solution: Increase IT Staff Productivity 100%; Reduce IT Costs Dramatically

With Netuitive SI and Trusted Alarms automating threshold administration and speeding
problem diagnosis, you can effectively double your productivity — by reallocating up to half the
time you spend on manual systems management processes. Plus, Netuitive SI saves you
additional time by automatically generating in seconds many of the management reports you
generate every day.

You’re probably aware that these activities consume large amounts of time. But have you ever
attempted to calculate their cost in dollars? We have. In a recent study of two IT departments, we
found:

 Staff in a small IT operation spent 90 hours a month — at a cost of $117,000 a year —

resetting thresholds, building workload reports, and responding to false alerts.
 At a large company, IT staff lost 730 hours per month at a staggering annual cost of $3.3
million.

Let Netuitive SI help you make more productive use of limited and valuable IT staff time.

Reclaim value from your existing monitoring investments.

Problem: Little or no ROI from Current Monitoring tools
According to Gartner, 70% of IT Operations executives grade their monitoring solutions no
higher than a “C” or “D” – and 27% have no confidence in them at all. Despite their high cost
and the large amounts of data they collect, these tools provide little help in managing constantly
changing systems or understanding historical performance — shortcomings that leave you with
no confidence to guarantee service levels.

Solution: Reclaim Value from Your Current Monitoring Investments

Netuitive adds a necessary and valuable intelligence layer to your existing monitoring
infrastructure. Our advanced technology works with popular systems management tools such as
BMC Patrol, CA Unicenter, HP OpenView, IBM Tivoli, VMware and others to transform vast
amounts of performance data into actionable information.

Besides sending Trusted Alarms to alert you to forecasted service issues, Netuitive SI also
automatically generates reports showing you current and historical system performance – for the
insight that helps you guarantee service levels with confidence.

 Displays server health, availability and workload; threshold and alarm details; and under-
utilized capacity — in a single graphical view
 Pinpoints problem servers and applications
 Analyzes multiple performance metrics across multiple sub-systems — individually or in
combination; reveals hidden relationships
 Helps you improve system and capacity management, identify recurring issues and trends
and avoid costly downtime
 Complements existing capacity planning tools and reporting products

Products

 Service Analyzerfor BSM

 Netuitive SIfor Systems Management

  Netuitive SI for VMWare

White Papers:

 Redefining the Performance Management Process (Download Whitepaper)

 Analyst Survey: Netuitive SI Delivers 2 Month ROI (Download Whitepaper)