COMSATS University

Islamabad

HUM102
Report Writing Skills Terminal
Examinations FA20 Hybrid
Course

Time: 3 Hours Total Marks: 40

Student Name: Saeed Ahmad _

Registration Number: FA18-BSE-075 _
Campus: Sahiwal Date: 5/01/2021
Moderator Name: Farooq Ahmed

Instructions to Students

■ Write your Name, Registration Number, Campus, Date and Moderator’s Name.
■ Mobile phone, digital diaries or any other digital storage medium is not allowed.
■ Type your answers on the same document provided as question paper.
■ Submit the answer sheet via CU Online Console in the given time. No submissions are allowed via email.
■ Attempt all questions.

Declaration: It is here by informed to all examinee that use of unfair means as defined by rules and regulations is
considered as an academic offense of highest nature there is. All examinees found guilty shall be dealt with in
accordance to the statutory rules pertaining to student conduct, discipline and examination. The University’s decision
in all such matters shall be the final binding on all parties.

For Faculty Use Only

Total
Questio Q. 1 Q. 2 Q. 3 Q. 4 Q. 5
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Question 2 [10 marks, CLO2-C3]

Given below is an example of a well-written memorandum. Analyze it with respect to traits of

technical writing and Seven C’s of effective communication. Identify the traits and explain how
they are present in the memorandum. For example, if you think its language is concise, give reason
for your answer.
MEMO

To: Adams County School System Special Education Team

From: Jane Doe, special education para-professional

Date: June 13, 2017

Subject: Mental Health in Special Education

I write to share the problem of the stigmatization of mental health disorders in special education
and its implications for our team. I offer some possible solutions as well.

Adams County School District has seen an increase in students who qualify for special education
resources. However, we have not seen a corresponding increase in students who qualify due to
mental health. Because of the increase in students seeking services, we assume that all needs are
met. However, students and their families may not seek resources due to the stigma of mental
health issues. Given our own increase in special education recipients in our own school system, we
should see a similar increase in students’ mental health disorders. However, we do not. This is an
anomaly that we should explore.

I suggest we address this problem by collecting better data on student diagnoses and reviewing our
training program. By collecting data, we can see how our student population aligns with national
data to determine whether stigma may prevent some of our students from requesting special
education resources. Regarding training, our school system has an
interest in better understanding our student population from a mental health standpoint. We
have a solid special education training program, but no recent training addresses working with
students who have mental health disorders. We may be reinforcing the stigma attached by not
providing specialized training. We should review our training and consider planning at least one
workshop on students with a mental health disorder diagnosis.

We will discuss this in more depth at our next quarterly meeting.

Answer:
Memorandum Analysis
As per the specialized composing attribute of 7 Cs of Communication following characteristics are
following are available in the given update which is from the supportability group of the
organization towards the without plastic mission inside the association.

1.Clarity
It portrays total data about this social mission of without plastic July.
It gives a picture into the brain of the peruse about the symptoms of plastic use with careful steps.
It is written in a compelling manner which can affect the psyche of the peruse.
It is entirely justifiable without being protracted.

2.Conciseness
The update is written in its conceivable exact manner.
It gives the data in 2 to 3 passages.

3.Completeness
The notice gives total data and gives extra consent for additional proposals or inquiries.
It is composed of the options that ought to be utilized in the spot of plastic or waste utilization.

4.Concreteness
It depends on a genuine social issue that depicts how plastic use should be diminished.
It draws in me as a result of its realness and support.

5.Correctness
There is no spelling botch or linguistic slip-up in the reminder.
The data it contains is sound.
It is written in a conventional manner.

6.Consideration
It is written so as to not cause the peruser to lose interest.
It is written in a truly adaptable and charming manner.

7.Courtesy
The remainder is written in a neighborly and intelligent manner.
It is composed earnestly for the assistance and consciousness of the peruse.
It is totally written in a positive manner for the security of the peruse.

Question 3 [10 marks, CLO3-A4]

As the world has become a global village, letter writing has majorly been replaced by email. Discuss
the general structure of an Email by comparing it with that of letter. Outline both similarities and
differences in their structures.

Answer:
GENERAL STRUCTURE OF AN EMAIL:

An email comprises of four segments that are header, welcoming, email text or body, shutting.
The header comprises lines that are normally begun with a watchword followed by a colon (:),
data, or line. The header contains the vast majority of the normal field.

Identification lines include:

• To (reader’s name and email address)
• Cc (carbon copy)
• Bcc (Blind carbon copy)
• Subject

GENERAL STRUCTURE OF A LETTER:

A letter comprises of heading with the sender's data, body, inside location, body and different parts.
• Heading
• Inside address
• Salutation/greetings
• Subject
• Body
• Complimentary closing
• Signature
• Supporting material
• Cc (Carbon copy)
• Signature

SIMILARITIES IN STRUCTURE OF LETTER AND EMAIL:

• Both have salutations.

• Both have closing lines.
• Both have supporting material.
• Both have Cc (carbon copy).
• Both have subject.

DIFFERENCES BETWEEN THE STRUCTURE OF EMAIL AND LETTER:

In email, there are no superfluous subtleties.
Messages are anything but difficult to peruse as data is too the point.
Messages are credible and practical with traditional English.
Question 4 [10 marks, CLO4-C3]

Suppose you are District Health Officer of your city. The universities are reopening after the long
pandemic break on September 1st, 2021. Compose a formal letter to all students regarding the
instructions they have to follow for attending university. As the pandemic has still not ended,
mention clear SoPs (Standard Operating Procedures) that they will have to follow. Start with
introducing the topic, move on to explain all the SoPs like wearing a mask and gloves on campus
premises, maintaining distance of 6 feet, washing hands frequently and not forming groups. Include
a paragraph about the fine that will be imposed in case of violation of SoPs. Conclude on a positive
note.
Answer:
District Health Officer Sahiwal 5700
Saeedmansha6363@gmail.com
Jan 5th 2020
Saeed Ahmad
All Students
All Universities of Sahiwal
Dear All Students,
I am composing this letter as a wellbeing official to all understudies with respect to the guidelines
they need to follow for going to Universities.
As we probably are aware Coronavirus is spreading exceptionally quickly nowadays and because of
this, we need to close all instructive organizations all over Pakistan. Presently our Government chose
to open all training foundations however Coronavirus isn't done at this point so we need to follow all
SOP’s (Standard Operating Procedures). It informs you all follow the instruction please wearing a
mask and gloves on campus premises, maintaining distance of 6 feet, washing hands frequently and
not forming groups.

I trust you all understudies will follow up on the followings and will follow all SOP’s (Standard
Operating Procedures) and by doing this no one but we can beat this infection named Covid-19.
Your help has implied such a huge amount to me.
Thanks, and best wishes
Saeed Ahmad
Signature
Question 5 [10 marks, CLO4-C3]

Suppose you run a sports goods company named Moltex Sporting Goods. A client made a bulk
purchase from you for his shop. The ordered was shipped on time but it did not arrive at the
destination timely. Compose a self-fulfilling email to apologize for the delay and to express your
gratitude. You may offer a discount package as a compensation to maintain your client’s interest.
Start with an apology, give reference to the order and state reasons for the delay. Offer
compensation. End on a positive note.
P.S: Include details in these columns in the beginning:
To:
Subject:
Answer:
To: saeedmansha6363@linuxmail.org
Subject: Apology for the delay in item dispatch
Dear Saeed Ahmad,

If it's not too much trouble acknowledge our genuine conciliatory sentiments for the bother that has
been caused to you because of the late conveyance of your item.
We generally organize the total fulfillment of our clients and ensure that the items contact them
inside the predetermined time limit. Shockingly for your situation, certain circumstances just came
up abruptly and we neglected to dispatch the things inside the arranged time span. The information
base recorded in our machines slammed and we were left with no reinforcement to recover the
information needed to make the shipment.
We are incredibly self-reproachful for what you have encountered, and we are putting forth an
attempt to guarantee that such postponement in transportation items won't happen in the future.
Luckily, we

have recovered the lost information of our clients and conquered the incidental harm to our data set
framework. The item has been now dispatched from our office when the framework recuperated and
it will contact you within 2 working days without a doubt. Post a particularly genuine and
undesirable event, we have just begun with keeping a reinforcement information base framework so
this doesn't
occur once more.
We profoundly value your understanding and the relationship that you have with our organization
and to keep up it in like manner we have even given an extra rebate for you as a badge of respect. On
the off chance that you have any further questions, if you don't mind don't hesitate to call us on 344-
6363-363.

Also, we are here to give you our markdown bundles. We will be appreciative in the event that you
acknowledge our conciliatory sentiment and will give further need to our items.
Respects,
Saeed Ahmad
Showcasing head
Moltex Sporting Goods

Good Luck