TELEPHONE CONVERSATION

BDSI XI – KD 3.6 KD4.6

WHAT’S ON THIS CHAPTER?

Telephoning

Making an
appointment

Making a
reservation
TYPES OF PHONES
 THE BASIC TELEPHONE VOCABULARY
• When someone calls you, the phone
makes a sound – we say the phone
is ringing.
• When you start the conversation on
the phone, you pick up the
telephone or answer the telephone.
• When you finish it, you hang up the
phone.
 THE BASIC TELEPHONE VOCABULARY

• If there's nobody to answer the

phone, then the caller will have to
leave a message on an answering
machine or voicemail. Later, you
can call back or return the call.
• To make a phone call, you need to
dial the number first.
 THE BASIC TELEPHONE VOCABULARY

• When the person is already talking or cannot

answer your phone call, it means that you can’t get
through to him/her.
• When you’re talking on the phone and suddenly the
conversation stops due to technical reasons, you
say you got cut off.
• Let's imagine that you call your friend, but she's
already on the phone with someone else. You'll
hear a busy signal-a beeping sound that tells you
the other person is currently using the phone.
THE BASIC TELEPHONE VOCABULARY

• Sometimes, when you call a company,

they put you on hold. This is when you
wait for your call to be answered -
usually while listening to music.

• Finally, when you're finished with the

conversation, you hang up.
BEGINNING A CALL
BEGINNING A CALL

To introduce yourself, you can say: "Hello,

this is..."
and if you want, you can add your company
name:
•"Hello, this is Ryan Bardos.“
•"Hello, this is Ryan Bardos from Paramount
Publishing."
BEGINNING A CALL

HOW TO
START
BEGINNING A CALL
SOME PHRASES TO BE USED WHEN ANOTHER PERSON CAN'T
ANSWER THE TELEPHONE CALL:

 “I'm sorry, she's on another call.”

 “I'm sorry, Natalie has left for the
day.”
 “I'm sorry, Natalie's not in her
office right now.”
 “I'm sorry, she's out of town at the
moment.”
 “I'm sorry, she's not available at
the moment.”
TAKING / LEAVING MESSAGES
There are two common phrases that
are used for offering to take a
message:
“Would you like to leave a
message?”
“Can I take a message?”

If you don’t want to leave a message,

you can say:
“No thanks, I’ll call back later.”
There are two polite ways to leave a message. You can
make a statement starting with :
1
“Please”
2
Or a question starting with “Could
you...”

“Could you ask her to call me

back?”

“Please ask him to call me back.”

“Please tell him/her that the

documents are ready.”

“Please remind him/her that he/she

has a dentist appointment
tomorrow.”
 When on the phone, we
sometimes can’t hear the caller
CLARIFYING/ clearly.
CONFIRMING We can ask him/her for clarity
by saying:
INFORMATION

Pardon? Sorry?
Please I can’t
speak up. hear you.

Please
I’m sorry,
speak more
but I don’t
slowly.
understand.

Could you
repeat that, Please
please? confirm by
Messenger.
 When you want to finish the
conversation, you can use “signal
FINISHING phrases” – these are phrases
indicating that the conversation is
A CALL coming to an end:

“Well, it was nice talking with you.”

“Thanks for calling.”

“Anyway... I should let you go / I

should get going.”

•“Bye.”
“Concentrate all your thoughts •“Take care.”
upon the work at hand. •“Have a nice day.”
The sun’s rays do not burn unti
l brought to focus.”
Alexander Graham Bell Response: “You too. Bye.”
MAKING AN APPOINTMENT

Appointment is a formal arrangement to

meet or visit someone at particular time and
place.

Example:
I’d like to make an appointment with
Doctor Evans, please.
WHAT SHOULD WE SAY TO MAKE AN
APPOINTMENT?

I’d like to make appointment with….

I’d like to meet ….

Could i come …?
MAKING A RESERVATION

Reservation
When you arrange to have something such
as a seat on a aircraft of table at a
restaurant kept for you.

Example:
I’d like to make a table reservation for
two people for 9 o’clock.
WHAT SHOULD WE SAY TO MAKE A
RESERVATION?

I’d like to make reservation for ….

Can i book …?

Have you got …?

THINGS YOU HAVE TO DO IF YOU ARE
ON THE TELEPHONE

Speak politely

Spell something if needed

Speak clearly
WHAT QUESTIONS DO YOU HAVE?