Taking

telephone
messages
Using Reported Speech
 Listen to these
directions. Take notes &
share them with the
class
Emma: Good afternoon. Bergman and brothers. Expressions used in
John: Hello. Could I speak to Mr. Bell, please?
Emma : I’m sorry. He’s in a meeting. phone conversations
Would you like to leave a message?
John: Yes, please. Could you tell Mr. Bell that the shipment is
delayed…It may arrive next week.
Emma : I’ll make sure he gets your message. May I know who’s
calling?
John: John Sayles from CGM group
Emma: Could you spell your last name, please?
John: Yes… S as in Sierra, A as in Alpha, Y as in Yankee, L as in
Lima, E as in Echo, S as in Sierra.
Emma : Thank you. Could you give me your number, please?
John: 503-589-9087
Emma : That’s 503-589-9087
John: Yes, that’s right. Thank you. Have a nice day.
Emma : Thank you, Mr. Sayles. Good-bye.
https://www.worldometers.info/la
nguages/nato-phonetic-alphabet/
 One moment, please. I’ll see if she’s
Hear noise/can’t hear available
someone I think weyou
Would havelike
a bad connection
to leave a
Would you message?
mind giving her a
Connecting message?
someone Could you ask her to call Paul
when she gets in?
Ask to speak to Hold the line, please. I’ll put you through
omeone/ask for someone’s You’re breaking up
name
Can I take a message?

Take/leave a message May I speak to Thomas Green?

I’ll make sure he gets your
message

Thank you for calling Viakon.

Identify CouldSandra
I speakBell speaking
to Greg O’Neal,
please?
yourself Hello. This is Madison calling
John: The shipment is
Emma is relaying the
delayed… It may arrive next
week. messages to her boss
Emma: John Sayles from CGM
group called. He said the shipment
was delayed and that it might arrive
the following week.
Reported Speech
Listen and fill in the blanks.
A: Phone office of Tom Lawyer. ____________?
B: Hi. Is Mr. Lawyer in?
A: I’ll be happy to see _____________ . May I ______________?
B: Yes. This is Alyssa Caller
A: Ok. Do you _____________________?
B: A-L-Y-S-S-A C-A-L-L-E-R
A: And _________________________?
B: 9-1-7-4-1-0-1-8-8-0
A: Thank you. And may also type _____________________?
B: I was arrested for a DUI
A: Ok. May I _______________________?
B: Yes, it was June 1st
A: Ok, in which _________________________?
B: It was Suffolk County, New York
 Role-play

You’re calling the car

You’re calling to re- Call your supplier to tell agency to complain about
schedule your dentist’s him/her that s/he forgot your brand new car
appointment to send you an invoice (overheating)
 Role play
Conv 2
Relay the
message to the
accountant

Conv 1 Conv 3
Relay the message Relay the message to
to the dentist the chief mechanic
ASSIGNMENT

Which ocean is the deepest in the world?

How big is the blue whale?

What do corals eat and how?

THANKS!
Does anyone have any questions?

addyouremail@freepik.com
+91 620 421 838
yourcompany.com
CREDITS
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this project.
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 RESOURCES

VECTORS PHOTOS
● Sea life ● Carp
● Waste
● Watercolor background with red fish
● Pretty watercolor seahorse background
● Watercolor seahorses background
● Watercolor coral collection
● Watercolor coral background
● Watercolor coral background template
● Watercolor coral background template
● Watercolor whale background with message o
cean is my friend