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    The document provides instructions and examples for common telephone phrases used when making and receiving phone calls. It includes a conversation between two people, Mike and Jane, where the caller, Lea, wants to speak to Jane but finds out she is unavailable. It then provides a table matching telephone phrases to their functions, such as saying who you want to speak to, that the person isn't available, offering to take a message, and ending the call.

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    ACTIVITY 1(5)

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    The document provides instructions and examples for common telephone phrases used when making and receiving phone calls. It includes a conversation between two people, Mike and Jane, where the caller, Lea, wants to speak to Jane but finds out she is unavailable. It then provides a table matching telephone phrases to their functions, such as saying who you want to speak to, that the person isn't available, offering to take a message, and ending the call.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    11 views2 pages

    Activity 1

    Uploaded by

    cesar jimenez
    The document provides instructions and examples for common telephone phrases used when making and receiving phone calls. It includes a conversation between two people, Mike and Jane, where the caller, Lea, wants to speak to Jane but finds out she is unavailable. It then provides a table matching telephone phrases to their functions, such as saying who you want to speak to, that the person isn't available, offering to take a message, and ending the call.

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    © All Rights Reserved
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    of 2

    Getting Through

    Sar Albiro (sCobar Jirmenez

    Introduction
    1 Doyou like using the telephone?

    Doyou ever make calls in English?


    Why?

    2 Work with a partner.


    Match the words to make common

    telephoning phrases.

    hold put take


    leave dial
    pick answer make ring put

    the a number omeone a the


    the Someone
    a call
    a call phone the line up message phone up
    phone through
    down

    Listening
    3 You are going to listen to a phone conversation. T I'll put you through.
    Read the phrases in the yellow box.
    Who uses them? MHold the line.
    Write M (the person who makes the call) or T Can I speak to..
    T (the person who takes the call) in the boxes.
    MYSY MHello, (name) (speaking). How can
    Ihelp you?
    4 Track63 Listen to the first part of the call. Check your answers

    5Track6a Listen to the next part of the call. Complete the table below.

    Name of the person who answers the phone Mike


    Who the caller wants to speak to
    Jane Day
    Caller's name 6
    Le Aray M:6chell
    caller cannot speak with the person
    Why the beCagse the peSon las n06athsJ
    Caller's number 0935 543 899
    154 Lesson 33
    n this lesson: Practise making and taking telephone cdil
    Function: Telephone language

    Language Focus
    Function What you say:
    6 Read the phrases in the box below.
    Write the phrases next to the correct
    Saying who I'd like to speak to Jane Day.
    function to complete the table. you want to
    speak to Could I speak to Mr Jones, please?

    It's (name).
    Saying who
    He's/She's not in the office at the you are

    moment.

    Would you like to leave (I'm afraid) Jane is away from her
    a message? desk at the moment.
    Saying
    Shall I get them to call you back? Someone
    Hes/SheS not he off:Ce
    sn't there,
    at Ehe moncnt.
    or is busy
    He/She has stepped out ofthe office, He/she has sécoPed out of
    the oFfice. He/She ovt of the
    Geuld -spealete-Mrjenes,please2 'o£fICe tor hg day.
    Can I take a message?
    Offeringg you lt Ke tolea ve
    Can I read that back to you, please? tohelp Would
    a meSS09e?
    Thank you for your help.
    I ' m sorry - I didn't quite catch that.
    Would you mind repeating that? Saying you Coyd you reapca Eha6,
    Could you tell him that I called?
    Plea
    woo ld gou mind repe atng éhaf?
    Can I ask who's calling, please? Asking Could you hold the line a moment?
    someone
    to wait
    CouldIUt you on hal d
    He/She is unavailable at the moment.
    Motment
    He/She is out of the office for the day.
    Could I take your name, please?
    Asking for
    Could Iput you on hold a moment? information Canlas wh OS Catlet n
    Please2
    Could yourepeat that, please?
    Asking to Could you ask her to call me on....
    May I leave a message? leave a Could yo teil him ghael Called
    message
    Goodbye. May leo ve a n essag

    Checking So that's... (repeat information)


    Can I rco d
    information tha6 bac éo ou Plese

    Thank you for calling.


    Ending
    the call hanf o u for gou help.
    6ood bye

    Lesson 33 155

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