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  • Vocabulary Phone

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    Jorge Segura
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    The document provides guidance on answering the phone, asking for someone, and dealing with problems in a phone call. It includes examples of introducing yourself, putting someone through or on hold, leaving a message, checking information, and ending a conversation. Abbreviations and expressions used in phone calls are defined at the end.

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    Anglais

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    The document provides guidance on answering the phone, asking for someone, and dealing with problems in a phone call. It includes examples of introducing yourself, putting someone through or on hold, leaving a message, checking information, and ending a conversation. Abbreviations and expressions used in phone calls are defined at the end.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views3 pages

    Vocabulary Phone

    Uploaded by

    Jorge Segura
    The document provides guidance on answering the phone, asking for someone, and dealing with problems in a phone call. It includes examples of introducing yourself, putting someone through or on hold, leaving a message, checking information, and ending a conversation. Abbreviations and expressions used in phone calls are defined at the end.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    ANSWERING THE PHONE ASKING FOR SOMEONE DEALING WITH PROBLEMS A for Andrew. B for Boy.

    Good I'd like to speak to I'm sorry, I don't C for Charlie. D for David. E for
    morning/afternoon/evening. Mr/Ms Doe, please. understand. Edward. F for Frederick. G for
    ACME Company, Jane Doe George. H for Harry. I for Isaac. J
    speaking. Can I help you? Could I speak to John Could you repeat that, for Jack. K for King. L for Lucy. M
    Doe, please? please? for Mary. N for Nellie. O for
    Thank you for calling Oliver. P for Peter. Q for Queen.
    ACME Company. Jane speaking. Could you put me I'm sorry, I can't hear R for Robert. S for Samuel. T for
    How can I help you? through to John Doe, please? you very well. Could you speak Tommy. U for Uncle. V for Victor.
    up a little please? W for William. X for X-Rays. Y for
    Doctor Doe's office. Can I May I speak with Ms Yellow. Z for Zebra.
    help you? Doe, please? Can you speak a little
    slower please? Or “A as in Andrew. B as in
    Hello? PUTTING SOMEONE Boy…” (American English)
    THROUGH OR ON HOLD Can you call me back? I EXPLAINING
    INTRODUCING Just a moment, please. think we have a bad connection. I'm afraid Mr/Ms Doe
    YOURSELF I'll see if Mr. Doe is available. isn't in at the moment.
    This is John Doe Can you hold on a
    speaking... Please hold on a minute, please? I have another I'm afraid he/she's not in
    moment and I'll put you through call. the office today.
    Hello, this is John Doe to his office.
    from ACME Company. I'm afraid you've got the I'm afraid he/she's away
    I'll connect you/ I'm wrong number. on business.
    Good morning, this is connecting you now
    Angela Moretti calling from Italy. Could you spell that, I'm sorry, he/she's in a
    One moment, please. please?/Would you mind meeting at the moment.
    Hello, this is Jane Doe spelling that for me, please?
    calling. Just a second. I'll get I'm afraid he/she's on
    him/her ... SPELLING another line at the moment.
    Good morning Mr To make yourself understood
    Martin. This is John from the Could you hold the line, when you spell a name: He/She's busy right now.
    doctor's office here. please? Can you call again later?
    TAKING A MESSAGE Yes, it's Jane Doe from ENDING A
    Can I take a message? ACME Company. Tell him/her I'll Hi Dave. It's Jack. Call CONVERSATION
    call back this afternoon. me! Thanks for calling. Bye
    Would you like to leave a for now.
    message? Thank you. Could you CHECKING
    ask him/her to call David when INFORMATION I'm afraid I have another
    Can I give him/her a he gets in? Let me repeat that just call coming through. Goodbye
    message? to make sure. for now.
    Thanks. Could tell him to
    Who's calling, please? call me back? Here's my You said your name was I'll talk to you again
    number... Kenneth, right? soon. Bye.
    I'll tell Mr/Ms Doe that
    you called/I'll let him/her know LEAVING A MESSAGE ON Your name's John DOE, D Well, I think I have to let
    you called. AN ANSWERING MACHINE : for David, O for Oliver, E for you go now.
    Edward, right?
    I'll make sure he/she Hello, this is John calling Well, I'd better get
    gets the message. for Ms Doe. Could you return my Did you say 224-6478, going. Talk to you soon.
    call as soon as possible, please? extension 56?
    LEAVING A MESSAGE My number is 223-4567.Thank Thank you. Bye.
    Yes, can you tell him/her you. OK, I've got it all down.
    John Doe called, please? (put something in written form: I look forward to hearing
    Hello, Mr Doe, this is to write down) from you soon.
    No, that's all right. I'll call Peter Martin from ACME
    back later. Company calling. Could you call
    me back at the office, please?
    WORDS AND a central system
    EXPRESSIONS: extension of switches and other
    number (at) equipment that
    answering establishes connections
    machine between individual
    hang up telephones.

    area code Business telephone


    hold on system
    busy signal A business telephone
    (US)/ engaged tone (GB) operator system is a multiline
    telephone system
    call typically used in
    pick up (the business environment
    receiver)
    caller
    receiver
    cellular the part get through
    phone/cell of a telephone held to to succeed in talking to
    phone/mobile phone the ear. someone on the phone
    Also: call receiver
    connect
    (to) ring/give a
    dial ring

    telephone (UK).
    dial tone (US)/
    dialling tone (GB)
    switchboard
    (GB)/telephone
    directory/phone exchange(US)
    book

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