Phrase Meaning/Situation

This is Kata / This is Miss “Last Name” Introduce yourself

Hello, is that Mr. Jackson? Ask who the other person is
Hello, is that Peter speaking?
I would (I’d) like to speak to John, please Request to speak to someone
May I speak to the collection curator, please? (Polite)
Could I speak to the lead/leading researcher, please? (Neutral)
Can I speak to Tom, please? (Informal)
Could you please put me through the managing director? (British)
Could you please connect me with the managing director? (American)
I’ll put you through to him/her, please hold When you are passing the call to someone else
I am trying to connect you now, just a moment please.
Can you repeat that please? To ask them to repeat what they said
Just a minute, I’ll make a note of that To ask for some time to write something down
Just a minute, I’ll be right back To ask for time to go do something really quick
Sorry to keep you waiting When you return to your call
Sorry, we were cut off When the line gets cut off
You are breaking up When the signal is bad (mobile phones – virtual calls)
I’ll call you back To tell them you will call them again
Could you take a message, please? To offer to take a message
Can / Could I leave a message? To request to leave a message
Could you ask him/her/them to call me back? To request for someone to call you
Can I take a message? Offering to take a message
Would you like to leave a message?