Professional Documents
Culture Documents
EXPRESSIONS FOCUS
a) Making a Call
Hello, I am…..……..can/could I speak to…
Hello, can/May I speak to……………
Hello, can/could you connect me to……………..
b) Answer a Phone
Good afternoon. Can/may I help you?
Hello, can/may I speak to………………..
Hello, What can I do for you / what can I help you?
c) Take a Phone
I am sorry, he is out at the moment
I am sorry. He is not in today.
I am afraid, he is not able to answer. He is busy right now
Could/would you leave message?
d) Connect a Phone
I’ll put you through to….
Wait a minute/hold the line, please.
Sure, I’ll connect you to ….
SHORT DIALOGUE
Ms. Regit : Good morning. I am Ms. Regita’s speaking. Could I help you?
Ms. Georgy : I am Georgy from Mega Furniture. I’d like to speak to Mr. Thomas. Is he at the
offine now?
Ms. Regita : Yes he is.
Ms. Georgy : I am his old friend Of Mr. Thomas. Please told me that I could contact him
through your company
Ms. Regita : Ok. Just a moment, please.
Ms. Regita : Good morning Mr. Thomas. Ms. Georgy is on the line. She needs to talk to
you.
Mr. thomas : Sorry Ms. Regita. I am busy now. Please tell her to call me in an hour.
Ms. Regita : All right Sir, I’ll tell her
Ms. Regita : I am sorry Ms. Georgy. Mr. Thomas is busy at the moment. Please call him in
an hour.
Ms. Georgy : Well, Ms. Regita. Thank you.
Ms. Regita : You are welcome.
GRAMMAR FOCUS
Reported Speech.
Example :
1.He saidthat John went to Ramayana Mall.
2.They told me to open the door.
3. Lee asked me where I put the bag.
Direct Indirect
Negative Imperative
2. Declarative (Statement)
Pronouns and Possessive Adjectivc
Direct Indirect
He/she
Me/he/she/them/I/him/her
1
His/her
You
Their/our
My
My/his/her
Our
your
Tenses
Direct Indirect
Present tense Past tense
Example :
Direct
Indirect
1. Franglin said that he would study then
2. Irland told that they loved her
3. Dominggus answered that he had been waiting
4. Brother told that he had been sick the day before
3. Interrogative (Question)
a. Auxiliary
Direct Indirect
George : ‘Can you help me?’ George asked if/whether I could help hi
Gita : ‘May I borrow your pen?’ Gita asked if/whether she may borrowed
your pen
Direct Indirect
Beto : ‘How do you do it’ Beto asked how I did it
Markus : Where do you live?’ Markus asked me where I lived