Chapter 2

Messages by Phone

A. Expressions dealing with telephone conversation

Some expressions below are used for making a call :
 Good morning/afternoon/evening.
 May I speak to ..., please?
 May I talk to the General Manager, please?
 This ... (your name) from ... (your company’s name)
 I am calling about ... (your purpose).
 Could you put me through Mr./Mrs. ... ?
 Could I leave a message?
 Could you take my message for Mr./Mrs. ... ?
 Could you ask them to call back later?
The common expressions of receiving a call are as follows :
 Good morning/afternoon/evening + your company name.
 May I help you?
 Who’s calling, plesae?
 Who’s speking, please?
 Could I have your name,please?
 Could I have your phone number, please?
 Just a moment, please.
 Would you mind holding the phone for a moment?
 Sorry, the line is busy.
 I ‘m sorry, sir/ma’am. The line is busy.
 I’ll put you through Mr./Mrs. ...
 Do you want to hold or call back later.
 Could I take a message, please?
 Could you please phone extension 123?
 You are through to extension 212.
 Could you speak up, please? It’s a terrible connection.
 Thank you for calling.
 Bye.
Contoh Dialog
Secretary : Good morning. Sempurna Corporation. Can I help you?
Caller : Morning. Could I speak to Mrs. Eliana, please?
Secretary : Who’s speaking, please?
Caller : This is Doni Nogroho from the Widya Paper Company.
Secretary : Would you mind holding the phone for a moment, please?
 Caller : All right.
Secretary: I’m sorry. Mrs. Elianan is having a meeting now. Would you like to leave a message?
Caller : Yes. Plase ask her to call me back after the meeting.
Secretary : All right, Sir. Can I have your phone number, please?
Caller : Certainly. It’s 081320012461.
Secretary : That’s 081320012461. Anything else, sir?
Caller : No, thank you.
Secretary : Okay, sir. I’ll give her your message.
Caller : Thank you. Bye.
Secretary : You’re welcome. Bye

B. Simple Present Tense

What is the Simple Present Tense? (Apa itu Simple Present Tense?)
Simple Present Tense digunakan ketika:
 Tindakan atau aksi secara umum.
 Tindakan yang terjadi sehari-hari atau kebiasaan.
 Kebenaran yang bersifat umum.
Contoh :
 The sun rises in the east (fact).
 The lesson start at 7 every morning ( habitual)
Pola kalimat:
 ( + ) Subject + Verb1 + Object + Modifier
 ( - ) Subject + do/does + not + Verb1 + Object + Modifier
 ( ? ) Do/does + Subject + Verb1 + Object + Modifier
Contoh :
 The sun sets in the west.
The sun doesn’t set in the east.
Does the sun set in the west?
 The boys always go to school by motorcycle.
The boys do not go to school by bus.
Do the boys go to school by motorcycle?
Note : if the subject is the third person (he/she/it), we must add s/es.
Subject Verb
I, you, they, we Run
He, she, it Runs

We use do/does to make question and negatif sentences.

Do I, you, they, we work ?
Does He, she, it

I, You, They, We don’t Work

 He, She, It doesn’t

C. Indirect/ Reported Speech

Report Speech atau Indirect Speech (kalimat laporan/kalimat tidak langsung)digunakan apabila kita
ingin menceritakan kembali pendapat atau pembicaraa seseorang kepada orang lain.
Reported speech biasanya diawali oleh kata kerja pengantar seperti : Say, Tell, Answer, Inform,
Explain, Add, Order, dan Command.
Reported Speech dibentuk dari : STATEMENT, COMMAND/IMPERATIVE, QUESTION.
1. Statement ( Pernyataan)

Direct Speech Indirect Speech

1. Simple present
‘I never eat meat today,’he
explained.
2. Present continuous
‘I am waiting for Ann now,’he said
3. Present Perfect
‘I have met my cousin two days
ago,’he said
4. Present perfect Continuous
He said ,’I’ve been waiting my mom.
5. Simple past
‘I went to my home last night
1. Simple past
He explained that he never ate meat that day.
1. Past continuous
He said he was waiting for Ann then.
3. Past perfect
He said that he had met his cousin the
previous day.
4. Past perfect Continuous
He said that he had been waiting his mom
5. Past perfect
She said she had gone home the previous day

6. Future 6. Conditional
He said, ‘I will/shall be in Paris on He said that he would be in Paris the
next week following week.

7. Future Continuous 7.Conditional Continuous/past continuous

I will/shall be using the car myself She said she would be using the car herself the
tomorrow, ‘she said. next day.

TABEL PERUBAHAN WAKTU

Direct Speech/ Kalimat Langsung Indirect Speech/Reported Speech
Today That day
Now Then
Here There
...ago The previous ...
Last ... The previous ...
Next ... The following ...
Yesterday The day before
 Tomorrow The next / following day
The day before yeserday Two days before atau in two days’time

PERUBAHAN KATA GANTI

Direct Speech/Kal. Langsung Indirect Speech/Kal. Tdk Langsung
I He/She
You Me/He/She/Them/I/Him/Her
My His/Her
Our Their/Our
We They
Your My/His/Her

2. Imperative/ Command (Perintah)

a. Positive Command, misalnya:
Contoh :
 “Come in, please,”Tom asked her to come in.
 “Go away,”the cop ordered. The cop ordered us to go away.
b. Negative Command, misalnya:
Contoh:
 “Don’t go out,”Mr. Simon told me not to go out.
 “Don’t distrub me,” She asked me not to distrub her
3. Question (Pertanyaan)
a. Yes/No Question
Adalah kata kerja bantu seperti : is, am, are, was, were, do, does, did, has, have, had, can-could,
May-might, will-would, shall-should, dan jawabannya YES (Ya) atau NO (Tidak)
Dalam YES/NO QUESTIONS, the Reported Speech dimulai dengan IF (apakah)atau WHETER
(apakah) +Subject + Verb

PRESENT TENSE (Verb 1) menjadi PAST TENSE (Verb 2)

Direct Speech/kal.langsung Indirect Speech/kal. Tdk langsung
“Are you busy today?” Diana asked meif/whether I was busy that day
“ Do you attend the meeting?” Lucia wanted to know if/whether I attended the
meeting

PAST TENSE (Verb 2) menjadi PAST PERFECT (Verb 3)

Direct Speech/kal.langsung
“Was Mary watched TV?”
“Did you watched TV?”
b. WH-/How Questions
Indirect Speech/kal.tdk langsung
He asked me if/whether Mary had been watched
TV.
Lucia wanted to know if/whether I had watched TV.
 Adalah pertanyaan yang diawali dengan Wh-/How-Questions seperti :
WHAT, WHY, WHERE, WHOSE, WHO, HOW, + Subject + Verb.

PRESENT TENSE (Verb 1) menjadi PAST TENSE (Verb 2)

Direct Speech/kal.langsung Indirect Speech/kal.tdk.lagsung
“Where does Mary live?” Diana wanted to know where Mary lived.
“How do you get here?” She asked me how I got there.

PAST TENSE (Verb 2) menjadi PAST PERFECT ( Verb 3)

Direct Speech/kal.langsung Indirect Speech/kal.tdk.langsung
“How did they came here?” The cop asked the local leader how they had came
there.
“Who opened the seminar?” He wanted to know who had opened the seminar

D. Simple Past Future Tense

♣ Past future tense dapat digunakan untuk membicarakan aspek masa depan, baik itu aksi atau
perencanaan tertentu, prediksi, maupun janji, dalam sudut pandang masa lalu. Past future tense
selalu mengandungi “would” atau “was/were going to”
♣ Kedua kata “would” dan “was/were going to” tersebut selalu ada dalam tiga bentuk past future
tense, yakni positive, negative, dan interrogative. Mari, kita lihat tabel di bawah ini untuk
komponen dari masing-masing bentuk past future tense:

Past Future Tense Komponen

Positive Subject + would + verb 1, atau

Subject + was/were going to + verb 1

Negati Subject + would not (wouldn’t) + verb 1, atau

Subject + was/were not (weren’t) going to + verb 1

Interrogative Would + subject + verb 1 + … ?, atau

Was/were + subject + going to + verb 1 + … ?

♣ Fungsi Past Future Tense

 Menyatakan suatu peristiwa atau kejadian yg akan terjadi pada waktu yang akan datang
dan sudah terjadi di masa lampau.
Contoh :
I should go to Surabaya last year (Saya akan pergi ke Surabaya tahun yang lalu)
 Menyatakan suatu peristiwa atau kejadian yang tidak terjadi pada masa lampau karena
syaratnya tidak terpenuhi serta tidak akan mungkin terjadi pada saat ini.
Contoh :
 If I were rich I would travel around the world. (Seandainya saya kaya,saya
akan berkeliling dunia)
  He would be a model, if he had the chance. (Dia akan menjadi seorang model,
jika ada kesempatan)
Contoh kalimat:
 I would sit here with me. (Dia akan duduk bersama saya disini.) (+)
 Dini would go to the grocery store. (Dini akan pergi ke took bahan makanan). (+)
 I would not sit here with him.(Saya tidak akan duduk disini dengan dia) (-)
 She was going to the market. (Dia akan pergi ke pasar) (+)
 Were they going to the party together? (Akankah mereka pergi ke pesta bersama?)

A. Tugas
Tugas Pengetahuan
Task 1
Read the following dialog and answer these questions.
Dialog 1
Aldi: Hello. Is this 7254126?
Jean: That’s right. Can I help you?
Aldi: Well, I would like to speak to Intan. Is she there?
Jean: Sorry. She is out. Do you want to leave a message?
Aldi: I don’t think so. I have something very personal. I’ll talk to her later.
 Dialog 2
Secretary : Good morning. Sempura Corporation. Can I help you?
Caller : Morning. Could I speak to Mrs. Eliana, please?
Secretary : Who’s speaking, please?
Caller : This is Dony Nugroho from the Wijaya Paper Company
Secretary : Would you mind holding the phone for a moment, please?
Caller : All right.
Secretary : I’m sorry. Mrs. Eliana is having a meeting now. Would you like to leave a
message?
Caller : Yes. Please ask her to call me back after the meeting.
Secretary : All right, Sir. Can I have your phone number, please?
Caller : Certainly. It’s 081320012461
Secretary : That’s 081320012461. Anything else, sir?
Caller : No, thank you.
Secretary : Okay, sir. I’ll give her your message.
Caller : Thank you. Bye.
Secretary : You’re welcome. Bye.

1. Who is calling Jean in dialog 1?

2. Who does he want to speak to?
3. Is the person he wants to speak to available?
4. What does Aldi say when Jean offers him to leave message?
5. In dialog 2, who is the caller?
6. Who does he want to speak to?
7. What does the secretary say when she wants the caller to wait for a while?
8. What does the secretary say when she asks the caller to leave a message?
9. What does the caller say in his message?
10. Did the caller speak to Mrs. Eliana?
Task 2
Put the following sentences into reported speech/Indirect Speech.
Contoh :
Rudi said,” I am going to town with my sister”.
Rudi said that he was going to town with his sister.
1. Mother said,” Yu have bought yourself a new hat.”
2. They say,” we are very late.”
3. “I want to speak to you,” the teacher said to his students.
4. “We have finished our work,” the secretary said.
5. Mother told us,” He is ready to come with us.”
6. “They do not know you,” the woman told me.
7. The director said,” I will answer the phone.
8. “You can do it for try,” he keeps telling us.
9. “ I have been shopping all morning, “she said.

Tugas Keterampilan
Task 1
Read the conversation and put the following phrases in the correct order.
(Bacalah percakapan dan susnlah ungkapan-ungkapan berikut ke dalam urutan yang
benar
Dialogue 1
A : This is Anggi Noen of Optima Computers
B : Hello, I’d like to speak to Mr. Samita.
C : Hold the line, please. I’ll put you through.
D : May I ask who’s calling please?
E : Googo Tour, good morning.
Urutannya : ………
Dialogue 2
A : Is one-thirty all right?
B : Certainly, what time shall I come?
C : Good morning, Mrs. Maria. It’s good to hear from you. Can you come to the office this
afternoon?
D : Thank you for calling. Good bye for now.
E : That’s fine. I’ll see you there at half past one.
F : Good morning, Mr. Harry Tjan. This is Lucy Maria. I arrived in Singapore last night.
G : Harr Tjan, good morning.
Urutannya : …….
Dialogue 3
A : Hello, Miss Melinda. There are daily flights at 7.30. a.m.
B : Sorry, Miss, we’re fully booked.
C : Yes, Miss, for how many persons?
D : Return, please.
E : Myron travel agency, good morning.
F : Well, may I get a seat on tomorrow’s flight?
G : Single or return?
H : Hello, operator. This is Melinda. Is there a plane to Samarinda today?
I : Two, please
J : How about after tomorrow?
Urutannya : …
 Direct Speech
1. Simple present
‘I never eat meat today,’he
explained.
2. Present continuous
‘I am waiting for Ann now,’he said
3. Present Perfect
‘I have met my cousin two days
ago,’he said
4. Present perfect Continuous
He said ,’I’ve been waiting my mom.
5. Simple past
‘I went to my home last night
Indirect Speech
1. Simple past
He explained that he never ate meat that day.
1. Past continuous
He said he was waiting for Ann then.
3. Past perfect
He said that he had met his cousin the
previous day.
4. Past perfect Continuous
He said that he had been waiting his mom
5. Past perfect
She said she had gone home the previous day

6. Future 6. Conditional
He said, ‘I will/shall be in Paris on He said that he would be in Paris the
next week following week.

7. Future Continuous 7.Conditional Continuous/past continuous

I will/shall be using the car myself She said she would be using the car herself the
tomorrow, ‘she said. next day.