Taking Simple Phone Message

Expressions Focus
1. Making a Call
 Hello, I am…..……..can/could I speak to…
 Hello, can/May I speak to……………
 Hello, can/could you connect me to……………..
 Hello. I am calling for Jona. Is she in?
 Hello, good morning, I’d like to speak to …….
 Oh, hi, Is Jona home?
2. Answer a Phone
 Good afternoon. Can/may I help you?
 Hello, What can I do for you / what can I help you?
 Who is speaking, please?
 Who should I say called?
 Has she got your number?
3. Take a Phone
 I am sorry, he is out at the moment
 I am sorry. He is not in today.
 I am afraid, he is not able to answer. He is busy right now
 Could/would you leave message?
 Any message?
 Could you get her to ring me back, please?
4. Connect a Phone
 I’ll put you through to….
 Wait a minute/hold the line, please.
 Sure, I’ll connect you to ….
 One moment, please.
 Just a moment, please.
 One second, I’ll get her.

Short Dialogue
Ms. Regit : Good morning. I am Ms. Regita’s
speaking. Could I help you?
Ms. Georgy : I am Georgy from Mega Furniture. I’d like to
speak to Mr. Thomas. Is he at the offine now?
Ms. Regita : Yes he is.
 Taking Simple Phone Message

Ms. Georgy : I am his old friend Of Mr. Thomas. Please told

me that I could contact him through your
company
Ms. Regita : Ok. Just a moment, please.
Ms. Regita : Good morning Mr. Thomas. Ms. Georgy is
on the line. She needs to talk to you.
Mr. thomas : Sorry Ms. Regita. I am busy now. Please tell
her to call me in an hour.
Ms. Regita : All right Sir, I’ll tell her
Ms. Regita : I am sorry Ms. Georgy. Mr. Thomas is busy
at the moment. Please call him in an hour.
Ms. Georgy : Well, Ms. Regita. Thank you.
Ms. Regita : You are welcome.

Grammar Focus
Reported Speech.
Example :
1. He said that John went to Ramayana Mall.
2. They told me to open the door.
3. Lee asked me where I put the bag.

Tipe Reported Speech

1. Imperative. Command/request)
We reported command. Imperative sentence do not use subject ,
so Verb in direct imperative does not change. Verb in indirect
become ‘to Invinitive’.

Positive Imperative
Direct Indirect
Victor said “Go away!” He oredered/told me to go
away
“Come on time!” He asked/commanded
him/them to come on time
 Taking Simple Phone Message

Teacher said “be silent” Teacher begged/suggested us to

be silent
He begged “Be happy” He warned people to be
happy

Negative Imperative
Robert Said, “Don’t go away!” Robert told/ordered us o not
go away
“Don’t come late!” Regita
asked/commanded us not come late.
I said, “Don’t be lazy!” I begged/sugested
you not to be lazy
He begged, “Don’t be over” John warned us not to be
over

2. Declarative (Statement)
 Pronouns and Possessive Adjective
Direct Indirect

I He/she
You Me/he/she/them/I/him/her
Me His/her
Our Their/our
your My/his/her

 Keterangan Waktu Yang Tepat.

Direct Indirect
 Taking Simple Phone Message

Then
That day
Now The next day
Today The day after
Tomorrow The following day
A day later
 Tenses
Direct Indirect
Present tense Past tense
Present continuous Past continuous
Present perfect Past perfect
Present perfect continuous Past perfect continuous
Example :
Direct

1. Franglin : ‘I will study now’

2. Irland : ‘they love me’

3. ‘I have been waiting’ Dominggus answered

4. Brother : ‘I was sick yesterday’

Indirect
1. Franglin said that he would study then
2. Irland told that they loved her
3. Dominggus answered that he had been waiting
4. Brother told that he had been sick the day before

3. Interrogative (Question)
a. Auxiliary
Direct Indirect
George : ‘Can you help me?’ George asked
if/whether I could help him
 Taking Simple Phone Message

Gita : ‘May I borrow your pen?’ Gita asked if/whether she may
borrowed your pen

b. Question words (QW)

Direct Indirect
Beto : ‘How do you do
it’ Beto asked how I did
it
Markus : Where do you live?’ Markus
asked me where I lived